OPERATIONS

Fontenille taps Oracle cloud technology to gain portfolio insights in real time

Verified case study Hotel Tech Report has reached out to hoteliers at Fontenille to verify this case study.
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When you operate a portfolio of properties as eclectic as ours – in diverse locations from the Luberon mountains to the Mediterranean to just outside Paris – it’s difficult to efficiently gather data from all of them, let alone glean insights from the amassed information. And to do it all in real time with on-premises solutions? Impossible. But in an increasingly digital world in which guests’ actions are dictated by the speed of mobile technology, it’s essential to keep up with the pace of business to deliver exceptional service to guests. In other words, working with obsolete data today means losing business tomorrow. That’s why at Fontenille, we decided to move to cloud technology.
Why it matters: We needed the ability to follow our business performance in real time from any media – on a tablet, a phone, or a computer – and access it anytime. We specifically chose the cloud-based, mobile-enabled solutions, OPERA Cloud property management and Simphony point of sale, because Oracle is the standard in the hospitality market. We also selected Oracle because it provided a single source for our three critical tools: PMS, POS, and inventory.
  • Hotel guests demand personalized attention and faster, easier service. OPERA Cloud combines Oracle’s cloud strength together with industry leading hospitality technology, mobility and comprehensive features for an open, global, scalable platform, empowering hoteliers to deliver personalized experiences efficiently, for a single hotel or a major enterprise. • Enable hoteliers to respond quickly to customer demands by providing real time data in a personalized dashboard, enabling staff to provide and deliver exceptional guest experiences. • Mobility empowers hotel staff to build a relationship with guests by delivering exceptional services anywhere, anytime. • With open APIs, new disruptive technologies can be integrated to stay ahead of the competition. Hoteliers must be able to adapt quickly and seize emerging opportunities. OPERA Cloud provides that power by accelerating innovation, simplifying IT and making it possible to address guest needs - not only today, but tomorrow.

Top 3 Core Objectives: With such a diverse offering of experiences and amenities, it’s vital for us to get a complete understanding of our guests’ behaviors, buying patterns, and preferences to anticipate and satisfy their needs. We can’t afford to have technology solutions that work in isolation; we need them to work together, creating centralized guest profiles that can be easily accessed by appropriate staff throughout our company.
  • Trust In Data Reliability: The synchronized workings of OPERA Cloud and Simphony mean reduced connection errors between PMS and POS. The elimination of such mistakes – and the time needed to correct them – frees our staff from headaches and wasted effort. At a time when we’re all under incredible pressure to do more with less, simplifying work to improve efficiency and productivity needs to be more than a beneficial byproduct; it must be a top priority. Oracle’s automatic reporting also plays a key role in this effort.

  • Streamline Operations with Integrations: Historically, integrating new innovations has been complicated and time consuming. But suffering delays simply can’t be tolerated in these times when failing to innovate has such dire consequences. Oracle Hospitality’s focus on fast, simple integrations – especially with advances such as the Oracle Hospitality Integration Platform, which is built into OPERA Cloud – gives us the confidence that our technology infrastructure is “future proof.” Oracle’s vast network of partners also makes it easy for us to discover and implement their solutions. We’ve already capitalized on this opportunity to integrate online payments, which has enhanced security.

  • Uphold Unique Brand Standards: With Oracle technology, we’re equipped to operate each of our properties to its unique standards, whether its Domaine de Fontenille, a countryside house with 19 rooms and a signature vineyard that’s been producing wines for nearly 400 years, or Les Hortensias du Lac, a surf lodge resort that’s a gateway to Landes Forest and the most beautiful golf courses of the southwest.

Oracle Hospitality

OPERA Property Management Suite - from independents to global brands, OPERA is the flexible, configurable, intuitive solution to manage your entire operation

Innovators Mentioned

Fontenille
Oracle Hospitality
John Poillet
Hotel Tech Report reached out to John Poillet who verified this case study.

Directeur du groupe commercial, Fontenille

Fontenille

"Oracle Hospitality’s focus on fast, simple integrations – especially with advances such as the Oracle Hospitality Integration Platform, which is built into OPERA Cloud – gives us the confidence that our technology infrastructure is future proof."

John Poillet

Directeur du groupe commercial, Fontenille

👍 Directeur du groupe commercial, Fontenille John Poillet said that Have the flexibility to grow your business by seamlessly integrating with functionality partners and adding new capabilities through cloud-driven updates.:
  • "Oracle Hospitality’s focus on fast, simple integrations – especially with advances such as the Oracle Hospitality Integration Platform, which is built into OPERA Cloud – gives us the confidence that our technology infrastructure is future proof."

⚖️ The selection process: During their research process, John Poillet evaluated Oracle Hospitality's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Oracle Hospitality was the best fit solution:
  • Directeur du groupe commercial, Fontenille John Poillet said, about their decision: "We have peace of mind because if we run into challenges, we know Oracle’s strength is having a business expect to tackle any issue."

📈 The results: With Oracle technology, we’re equipped to operate each of our properties to its unique standards, whether its Domaine de Fontenille, a countryside house with 19 rooms and a signature vineyard that’s been producing wines for nearly 400 years, or Les Hortensias du Lac, a surf lodge resort that’s a gateway to Landes Forest and the most beautiful golf courses of the southwest.
  • Enhances the guest experience with profiles to track guest preferences, options, and interests

  • Streamlines operations with unrivalled integration options supported by a large and growing partner interface list

  • Flexibility to grow with your needs and add functionality on your system as your business grows

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