How Bergwelt Grindelwald resort doubled its reservations with Protel PMS

OPERATIONS

Bergwelt Grindelwald integrated Protel PMS with Canary to automate check‑ins, streamline communication, and unlock new revenue opportunities, transforming operations while elevating the guest experience across its 99‑room alpine resort.

Why it matters: Guest expectations have shifted, and hotels can no longer rely on manual processes without sacrificing efficiency or revenue. Bergwelt Grindelwald needed a way to streamline operations while delivering a smoother, more modern guest experience.

Protel and Canary allow guests to complete check‑in forms, receive information, and add upgrades from their phones, with all data syncing directly into the PMS. Staff manage messages, registrations, and upsells from one system, removing the need for paper forms or manual entry.

Top 3 Core Objectives: Bergwelt Grindelwald was looking to do more than digitize a few processes. They set out to:

Streamline Daily Operations: Bergwelt Grindelwald wanted more than to digitize check‑in. They aimed to eliminate manual tasks and simplify daily workflows across the entire front‑office operation.
Modernize the Guest Experience: The resort wasn’t just seeking convenience; they wanted to create a smoother, more intuitive guest journey from pre‑arrival to departure.
Increase Revenue Through: Bergwelt set out not only to improve communication but to turn every guest interaction into an opportunity for incremental revenue.

Innovators Mentioned

Bergwelt Grindelwald Resort

Planet

Tanja Münker

General Manager

Bergwelt Grindelwald Resort

"It feels like a partnership, not a product. Our feedback is always heard and acted on. We’re working together for the shared goal of great guest service."

Tanja Münker

General Manager

👍 General Manager Tanja Münker said that Bergwelt Grindelwald highlights that the partnership with Protel feels collaborative.:

"It feels like a partnership, not a product. Our feedback is always heard and acted on. We’re working together for the shared goal of great guest service."

⚖️ The selection process: During their research process, Tanja Münker evaluated Planet's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Planet was the best fit solution:

General Manager Tanja Münker said, about their decision: "We chose Planet because they demonstrated reliability, strong product capabilities, and a level of support that gave us confidence from the very beginning."

📈 The results: Since going live, Bergwelt Grindelwald has doubled reservations, generated over €543,000 in upsell revenue, and reclaimed more than 25 staff hours each month through automated check‑in, messaging, and upsell workflows.

Significant Time Savings Bergwelt Grindelwald reclaimed over 25 staff hours each month by automating check‑ins, registration forms, and guest communication, freeing the team to focus on service instead of paperwork.
Major Revenue Growth The hotel generated €543,000 in upsell revenue through automated, targeted offers that guests could book directly from their phones, turning every touchpoint into incremental income.
Higher Guest Engagement & Conversion Restaurant reservations doubled during a single campaign, proving that real‑time messaging and personalized offers drive immediate action and stronger guest participation.

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