How Watergate Bay Hotel Moved from Reactive to Proactive Maintenance with Snapfix and skentel

OPERATIONS

Watergate Bay Hotel connected skentel’s 24/7 building monitoring to Snapfix. Faults in hot water and plant systems now become assigned tasks the moment they happen, so the team can fix them before guests notice.

Why it matters: Before, maintenance ran on an Excel spreadsheet, and teams travelled between sites to take manual readings from 19 hot water tanks. Now, plant faults reach the right person straight away, emergency call-outs are down, and every Legionella check is recorded automatically.

skentel monitors hot water, HVAC, pool plant, water boosters and leak detection around the clock, using existing building systems or wireless sensors. When it detects a fault, the alert flows straight into Snapfix as a task assigned to the right person, then tracked to completion with time-stamped updates. Watergate Bay uses this for Legionella monitoring, fire exit door contacts and plant faults.

Top 3 Core Objectives: Watergate Bay needed live visibility of every site from head office, and proof that critical plant and compliance checks were actually being done.

Replace manual plant readings: Teams had to visit 19 hot water storage tanks across 4 hotels and take two readings from each by hand.
Catch faults before guests: Plant failures were often only discovered when a guest reported a problem, like no hot water.
Prove compliance checks happen: The maintenance log was an Excel spreadsheet that was prone to human error and had no audit trail for Legionella checks.

Innovators Mentioned

Watergate Bay Hotel

Snapfix

Lisa Bell

Group Facilities Manager

Watergate Bay Hotel

"The Snapfix alert was pushed straight through to the maintenance team, straight away. We wouldn’t have known otherwise until a guest reports there’s no hot water. But thanks to that alert, the team were on it. It was all rectified. Guests never knew there was an issue."

Lisa Bell

Group Facilities Manager

👍 Group Facilities Manager Lisa Bell said that Instant alerts let the team fix a hot water fault before any guest noticed.:

"The Snapfix alert was pushed straight through to the maintenance team, straight away. We wouldn’t have known otherwise until a guest reports there’s no hot water. But thanks to that alert, the team were on it. It was all rectified. Guests never knew there was an issue."

⚖️ The selection process: During their research process, Lisa Bell evaluated Snapfix's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Snapfix was the best fit solution:

Group Facilities Manager Lisa Bell said, about their decision: "In my position at head office, I wanted visibility of all the sites, what was going on at any given moment in time. We needed real-time alerts, we wanted an audit trail, and to be able to track reactive and compliance-related tasks."

📈 The results: Watergate Bay now monitors its hot water and plant 24/7, with faults sent straight into Snapfix as assigned tasks. That has cut emergency call-outs, shortened fault-finding and given the group a full compliance audit trail.

Hot water is monitored constantly and remotely, so temperature drops are caught and fixed before guests ever run a cold shower. This also frees up the maintenance team from manual checks.
Fewer emergency call-outs for plant, saving on out-of-hours fees, because faults are flagged as soon as they start, not at peak demand in the evening.
Every Legionella reading, alert and fix is time-stamped automatically, giving the group a full audit trail.