Rezovation vs. Stayntouch:
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The Decision

Choosing between Rezovation by Rezovation and Stayntouch by Stayntouch hinges on your hotel’s specific needs, operational scope, and growth plans. Both systems aim to streamline property management, but they differ significantly in features, market presence, and user feedback. Rezovation primarily targets small hotels, inns, and B&Bs, while Stayntouch caters to a broader hotel spectrum, including larger chains and multi-property portfolios.

Rezovation, despite its long-standing presence and industry recognition, offers limited modern features and has not received recent reviews or updates. Conversely, Stayntouch, with over 317 reviews in the last six months and a high NPS score, demonstrates ongoing customer satisfaction and innovation. Are you prepared to prioritize a system with a proven track record of recent positive reviews and extensive integrations?

Is Rezovation or Stayntouch Better for Hotels?

Rezovation is historically centered on small properties like B&Bs, inns, and boutique hotels, offering basic property management and online reservation services. It is part of the HomeAway family and emphasizes internet marketing and reservation connectivity, including GDS and OTAs. However, Rezovation's reviews are nonexistent or outdated, with no recent user feedback to confirm ongoing support or feature development.

Stayntouch, by contrast, is a cloud-based solution with a broad international presence and a strong reputation grounded in recent, high-quality reviews. Its users praise the platform's intuitive interface, mobile capabilities, and extensive third-party integrations, which support complex operations and multi-property management. Given the more recent, positive reviews and a significantly higher overall rating, Stayntouch currently stands out as the more reliable choice for hotels seeking modern features.

Edge: Stayntouch

Stayntouch vs Rezovation: Which Should Your Hotel Choose?

If your hotel needs a scalable, feature-rich PMS capable of managing multiple properties with advanced revenue, housekeeping, and guest engagement tools, go with Stayntouch. Its comprehensive modules, including online check-in, guest messaging, and real-time reporting, suit mid-size and large hotels or chains aiming for operational excellence and guest personalization.

If your hotel is a small inn, B&B, or boutique with simple reservation needs and limited budgets, Rezovation might seem suitable. However, the lack of recent updates, reviews, and a limited feature set makes it less appealing for hotels planning to grow or embrace digital transformation.

Given the data, Stayntouch is the clear choice for hotels seeking a modern, scalable, and well-supported system. It’s more aligned with current industry standards and user expectations.

Edge: Stayntouch

Is Rezovation or Stayntouch Easier to Use?

Rezovation offers a straightforward interface tailored for small properties, but without recent reviews or usability ratings, its ease of use remains unverified today. Its limited user feedback suggests it hasn't evolved much, raising concerns about staff adoption and onboarding.

Stayntouch excels in user experience, with a 4.7/5 ease of use rating supported by recent reviews praising its intuitive screens, quick onboarding, and mobile functionality. Users highlight its friendly interface, which reduces training time and boosts staff productivity. Its modern design and extensive support resources make it easier for your team to adopt quickly.

Edge: Stayntouch

Which Has Better Features: Rezovation or Stayntouch?

Rezovation offers core property management functions, website integration, and reservation services, but it lacks the advanced modules many hotels now expect. It does not provide detailed revenue management, guest messaging, or mobile check-in capabilities.

Stayntouch offers 49 unique features, including revenue management, online check-in, guest profiles, automated night audits, mobile apps, and integrated payment systems. Its feature set supports complex operations, multi-property management, and enhanced guest experiences, which Rezovation cannot match. The breadth and modernity of Stayntouch’s features give it a clear advantage.

Edge: Stayntouch

Which Has Better Customer Support: Rezovation or Stayntouch?

Rezovation has no recent reviews or support ratings, leaving its customer service quality uncertain. Its lack of recent engagement suggests limited ongoing support or updates.

Stayntouch, with a 4.68/5 support rating and recent positive reviews, is renowned for its responsive, supportive team. Reviewers appreciate the onboarding process, quick issue resolution, and ongoing assistance, with comments like, “The support team is always available and helpful,” and “Training was thorough and effective.” This consistent, high-level support is vital for smooth operations.

Edge: Stayntouch

Which Has More Integrations: Rezovation or Stayntouch?

Rezovation's integration ecosystem appears limited, with no verified partners listed, restricting connectivity with other hotel systems and third-party tools.

Stayntouch offers 188 verified integrations, including popular systems like RoomPriceGenie, STAAH, and other vendor solutions. Its open API structure facilitates seamless connections, enabling your hotel to customize and expand its tech stack efficiently. This extensive integration network enhances operational flexibility and guest engagement.

Edge: Stayntouch

Which Do Hoteliers Rate Higher: Rezovation or Stayntouch?

Rezovation’s reviews are nonexistent or outdated, and no recent ratings are available. Its lack of recent feedback indicates minimal current user engagement or satisfaction.

Stayntouch, with a 4.56/5 overall rating and a 9.35/10 NPS score, enjoys high praise from a diverse range of hotels, including boutique, independent, and branded properties. Recent reviews are overwhelmingly positive, with comments like, “Stayntouch improved our operations significantly,” and “The ease of use and support make it worth every cent.” Its recent review volume and high ratings confirm its strong market position.

Edge: Stayntouch

How Much Do Rezovation and Stayntouch Cost?

Rezovation offers no publicly available pricing information, indicating a lack of transparency or possibly custom quotes. Its absence of a free trial or clear pricing model makes budgeting difficult.

Stayntouch charges $800 per month, with no additional implementation fees or per-room charges. Its transparent pricing makes it easier to plan for your investment and evaluate ROI, especially given its extensive feature set.

What Type of Hotel Should Use Rezovation?

• Hotels that operate small-scale properties or B&Bs with basic reservation needs.
• Inns or boutique hotels requiring online reservation services and internet marketing.
• Businesses seeking a cost-effective, straightforward booking engine with connectivity to GDS and OTA networks.
• Teams that prefer simple, web-based management tools without the need for complex revenue or guest management.

Not ideal if your hotel plans to expand, implement contactless check-in, or require multi-property management and advanced analytics.

What Type of Hotel Should Use Stayntouch?

• Hotels seeking a scalable cloud PMS for multiple properties or large resorts.
• Hotels prioritizing mobile check-in, self-service kiosks, and contactless guest interactions.
• Teams that want extensive third-party integrations and real-time reporting.
• Properties aiming to increase staff productivity, drive revenue, and deliver personalized guest experiences.
• Hotels that value remote support, open APIs, and ongoing system updates.

Not ideal if your hotel exclusively needs a very basic reservation system without growth or integration plans.

Stayntouch vs Rezovation: The Bottom Line for Hotels

Rezovation is a traditional property management solution focused on small properties, with limited recent support and features, making it less suitable for modern, growth-oriented hotels. Its lack of recent reviews and integrations suggests it’s not keeping pace with industry standards.

Stayntouch, however, is a high-rated, cloud-based PMS with extensive features, integrations, and recent positive reviews from hotels of various sizes. It offers a flexible, user-friendly platform that supports growth, revenue, and guest experience enhancements.

If your hotel needs a comprehensive, scalable system with solid customer support and integrations, Stayntouch is the clear choice. For small, budget-conscious properties with minimal tech needs, Rezovation may suffice but lacks the growth and modernization features your team will soon need.

In conclusion, for hotels aiming to stay competitive and deliver memorable guest experiences, Stayntouch offers a proven, highly-rated solution that aligns with current industry demands.