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Criton is ranked #7 of 13 for 小規模(49室以下) in Hotel Guest Apps14 reviews, 94% recommendPopular alternatives: Duve, Guestnet, Crave Interactive, Acquired by HCN 他 9 件
Criton is ranked #13 of 14 for 限られたサービスと予算のホテル in Hotel Guest Apps5 reviews, 92% recommendPopular alternatives: Duve, Guestnet, Crave Interactive, Acquired by HCN 他 10 件
Criton is ranked #15 of 15 for ベッド&ブレックファースト&イン in Hotel Guest Apps5 reviews, 96% recommendPopular alternatives: Duve, Guestnet, Crave Interactive, Acquired by HCN 他 11 件
Criton is ranked #3 of 4 for United Kingdom in Hotel Guest Apps14 reviews, 91% recommendPopular alternatives: Duve, Crave Interactive, Acquired by HCN 他 1 件
We really liked everything in the presentation about this product. So we signed up! It has all the aspects we need to grow and expand the business. It has been easy to implement and that's because Criton has a great support team who do all the heavy lifting.
何が嫌いですか、または改善できると思いますか?
As we have implemented this during particularly difficult economic times including two lockdowns and with meeting only via zoom, at this stage, not a lot.
4.0
とても良い
使いやすさ
3.5/5
顧客サポート
3.5/5
ROI
3.5/5
実装
3.5/5
We really liked everything in the presentation about this product. So we signed up! It has all the aspects we need to grow and expand the business. It has been easy to implement and that's because Criton has a great support team who do all the heavy lifting.
They are extremely helpful and attentive
They will work tirelessly until they achieve the exact results required
Very friendly and polite team
Version 2.0 has been very well developed and clearly worked very hard on
They listen to feedback and continue to improve the App and its features
Amazing customer service!
何が嫌いですか、または改善できると思いますか?
I think there are various features in version 2.0 that could be improved. I feel videos should be able to be embedded rather than linking out and the same with the weather.
I think more flexibility in terms of the dashboard and the positioning and size of the tiles and text would be helpful.
I also think it would be good to not have to have the same theme on the dashboard throughout the whole APP.
5.0
優秀な
使いやすさ
5.0/5
顧客サポート
5.0/5
ROI
4.5/5
実装
5.0/5
They are extremely helpful and attentive
They will work tirelessly until they achieve the exact results required
Very friendly and polite team
Version 2.0 has been very well developed and clearly worked very hard on
They listen to feedback and continue to improve the App and its features
Amazing customer service!
Best explained via a quick read:
https://balbirniehouse.blogspot.com/2020/08/10000-orders-by-app-balbirnies-2020.html
Delighted with all progress delivered when we emerged out of suspended trading, and into new App-driven capabilities. Appy Days!
何が嫌いですか、または改善できると思いますか?
Our next phases of improvements are related to the further dimensions beyond Criton, specific to companies that deliver the guest food and beverage ordering capabilities, which in turn then interface with in-house Guestline technology.
5.0
優秀な
使いやすさ
5.0/5
顧客サポート
5.0/5
ROI
5.0/5
実装
5.0/5
Best explained via a quick read:
https://balbirniehouse.blogspot.com/2020/08/10000-orders-by-app-balbirnies-2020.html
Delighted with all progress delivered when we emerged out of suspended trading, and into new App-driven capabilities. Appy Days!
Love the product and has proved invaluable as our operating procedures have been under constant review in line with the current risk assessment. We can easily and instantly update our messaging and no more out of date information. And the people are great, helpful, responsive and a pleasure to deal with.
何が嫌いですか、または改善できると思いますか?
Nothing really, it does what it says on the tin and rather well at that. I would like more integrations but they are open to that, I just need to make time to push forward with it.
4.5
優秀な
使いやすさ
4.5/5
顧客サポート
5.0/5
ROI
4.5/5
実装
4.0/5
Love the product and has proved invaluable as our operating procedures have been under constant review in line with the current risk assessment. We can easily and instantly update our messaging and no more out of date information. And the people are great, helpful, responsive and a pleasure to deal with.
allows several options for menus/services and informations
easy to use for consumer
very good lay-out and attractive
the requested changes are quickly solved
何が嫌いですか、または改善できると思いますか?
for some simple informations, as wifi information, we need to request by email, and it will be easier to change ourselfs.
5.0
優秀な
使いやすさ
4.5/5
顧客サポート
4.5/5
ROI
5.0/5
実装
5.0/5
allows several options for menus/services and informations
easy to use for consumer
very good lay-out and attractive
the requested changes are quickly solved
The increasing importance of providing a contactless guest experience has been made easier with our Criton App. As an independent non-branded operator, Criton provides a platform that is adaptable and flexible to the our needs. Changes are easy & seamless with the CIMS (Content Manager) tool. The integrated Chat feature with Benbria/Loop has been a service enhancer.
何が嫌いですか、または改善できると思いますか?
Eagerly awaiting the integrations for mobile checkin and room key access. This rollout has been longer than desired; Criton has the disadvantage of having to work with our existing PMS and key vendors.
5.0
優秀な
使いやすさ
5.0/5
顧客サポート
5.0/5
ROI
5.0/5
実装
N/A
The increasing importance of providing a contactless guest experience has been made easier with our Criton App. As an independent non-branded operator, Criton provides a platform that is adaptable and flexible to the our needs. Changes are easy & seamless with the CIMS (Content Manager) tool. The integrated Chat feature with Benbria/Loop h...
Very simple off the peg solution which was very easy to build and to maintain. Provided a good contactless solution for us in covid-19 times.
何が嫌いですか、または改善できると思いますか?
Some of the add ons, for example push notification systems, could do with being tested more thoroughly before being rolled out as we have had difficulties implementing them. I do think this is early days for these developments though so confident they'll improve.
4.0
とても良い
使いやすさ
4.0/5
顧客サポート
3.5/5
ROI
4.0/5
実装
3.5/5
Very simple off the peg solution which was very easy to build and to maintain. Provided a good contactless solution for us in covid-19 times.
- There is no limit as to how much information the app can store
- User friendly (both from the guest perspective and back end CIMS)
- Criton are committed to developing the app and introducing new features
- Push notifications and in-app messaging are now supported by Criton
何が嫌いですか、または改善できると思いますか?
- The app is very much an information book and does not support many integration options
- All features (Book now buttons, view maps etc) link out of the app as it does not support files.
- Although Criton are committed to developing the app, it is not a quick process and we are still many months away from using it to its full potential.
- Lots of teething issues, these are quickly resolved where possible.
3.0
平均
使いやすさ
4.5/5
顧客サポート
4.0/5
ROI
3.5/5
実装
3.5/5
- There is no limit as to how much information the app can store
- User friendly (both from the guest perspective and back end CIMS)
- Criton are committed to developing the app and introducing new features
- Push notifications and in-app messaging are now supported by Criton
DELIVERING INFORMATION ELIMINATING PAPERWORK . UPDATING INSTANTLY AND GIVING A COVID CONSCIOUS WAY OF GETTING IN TOUCH with our guests .
何が嫌いですか、または改善できると思いますか?
LOADING PDF and images everything else we need for our business seems to work perfect so far, we still need to have feedback from guests as we started recently
4.5
優秀な
使いやすさ
4.0/5
顧客サポート
4.5/5
ROI
2.5/5
実装
N/A
DELIVERING INFORMATION ELIMINATING PAPERWORK . UPDATING INSTANTLY AND GIVING A COVID CONSCIOUS WAY OF GETTING IN TOUCH with our guests .