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Visiting Media
4.8 (142 REVIEWS)
Ranked 1 (out of 11) in 3D Virtual Tours
Hoteliers voted Visiting Media as the #1 3D Virtual Tours provider in the 2025 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldWe Make Selling Spaces and Experiences Simple for Hospitality
97% recommended by 131 hotels
Hyatt, IHG, Hilton & 128 others
Bell - AI powered product analyst
I analyzed all of Visiting Media’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Visiting Media because it enhances their property showcase through high-quality 3D virtual tours, leading to increased guest engagement and bookings. Its immersive virtual tours provide a 24/7 open-house experience, offering a competitive edge in marketing and sales by reducing site visit costs and facilitating remote collaboration. However, potential areas for improvement include user navigation and load speeds to optimize the guest user experience.
Hyatt, IHG, Hilton & 128 others
Read their reviewsSupport
Responsive
Hoteliers often praise Visiting Media for its exceptional customer support, highlighting its responsiveness and availability. Many reviews emphasize the swift response times, often noting immediate or very timely assistance via email. The support staff is frequently described as knowledgeable, helpful, and professional, ensuring users have the necessary tools and information to effectively utilize the platform. Onboarding and continuous assistance are key strengths, with hoteliers appreciating the ability to easily reach out with questions and receive impactful guidance. The expertise of the support team in resolving issues, coordinating scheduling, and managing updates enhances user experience significantly, establishing confidence and reliability in the service.
Vice President of Sales
12 months ago
Verified
... Would love to be able to snap still pictures from the 360 tours, and understand that may be possible in the future. If that is already possible please let me know. ...
See full reviewGeneral Manager
12 months ago
Verified
... Visiting media was communicative, concise, and expeditious in our dealings. It was a pleasure to work with such a proffesional team. ...
See full reviewDirector of Sales
12 months ago
Verified
... Love having the ability to provide easy access to high quality images while highlighting the best our property has to offer utilizing virtual tours. Started using this product out of necessity during the pandemic ...
See full reviewArea Director of Sales
12 months ago
Verified
... The virtual capabilities allow planners to better visualize our space without having to come for a site visit. Hopefully this tool will help me turn proposals into contracts faster and save me and ...
See full reviewComplex Marketing Manager
12 months ago
Verified
... Their attention to detail and expertise in creating immersive virtual experiences truly enhances our ability to showcase our product virtually. Their team's professionalism, expertise, and patience ...
See full reviewMarketing Manager
12 months ago
Verified
... Visiting Media has been wonderful to work with! As a new resort, we had to truly start at "ground zero" and work our way up. The team has been patient, intuitive, and always quick to respond in a solution ...
See full reviewDirector of Sales and Marketing
12 months ago
Verified
... I would like to see the process move forward a little quicker, understanding that some of the hold up was our hotel waiting for the right dates to have photography taken. ...
See full reviewDirector of Sales & Marketing
12 months ago
Verified
... The features of the tour are easy to use and best of all is Ashlee Parker, our representative from Visiting Media. She is the best to work with and always responds so quick to my needs. We use this ...
See full reviewEvent Manager
10 months ago
Verified
... I like the clear imaging, the ease of access, the ability to share direct with the customer including messaging and the copy link feature. the virtual tour option makes it easier to pre plan iwith ...
See full reviewSales & Marketing Coordinator
8 months ago
Verified
... We have run into a few issues with the system being down in the past when we need it, which can be frustrating. ...
See full reviewDirector of Sales & Marketing
8 months ago
Verified
... Over the past few years, our partnership with Visiting Media and their 3D Virtual Tours has fundamentally transformed the way we interact with our clients and present our hotel. What sets Visiting Media apart is their ability to offer more than just a glimpse of our property; they provide an immersive experience that resonates with clients on a deeper level. Gone are the days of static presentations and one-dimensional showcases. With Visiting Media's 3D Virtual Tours, we can now offer our clients a virtual journey through our hotel, allowing them to explore and experience the space as if they were physically present. This capability has been a game changer for us, as it enables us to convey the unique atmosphere and ambiance of our establishment in a way that words or images alone cannot capture. Furthermore, the flexibility ...
See full reviewSales Manager
8 months ago
Verified
... I've been sending the link out to my clients every day. It's a great starting point to introduce my hotel to people who's never been to. ...
See full reviewGroup Reservations Coordinator
8 months ago
Verified
... This is a great way to show our out-of-town guests and group contacts what our property looks like!Also, it gives us the option to adjust what we show so that we can modify the link to show both ...
See full reviewDOSM
8 months ago
Verified
... The tour could be be improved by incorporating AI. Perhaps having a chat feature allowing an interactive experience involving questions and answers during the tour. Keeping the tool fresh and updated with technology advances will be the key ...
See full reviewMarketing Manager
8 months ago
Verified
... In the era of remote work, virtual tours have revolutionized the way we showcase our property. Just as virtual meetings facilitate seamless conversations, virtual tours allow us to present our ...
See full reviewDirector of Sales & Marketing
8 months ago
Verified
... - I would like to see an update to improve the visibility of the navigation menus on the home page. Sometimes clients have has issues seeing the tabs on the side of the landing page and have needed additional assistance when switching between the 360 and 3D photos. - Adding in a tool to change meeting room set ups virtually would be very helpful. It would help clients understand the differences between class room, banquet rounds, and conference or hollow square and the benefits to choosing a specific set up over another given the space and square footage. - Being able to add or edit ...
See full reviewConference Services Manager
8 months ago
Verified
... Sometimes I find there is a lot of lagging but this could be on the hotel end with internet and not the site itself. Additionally, and i'm not sure if this is the site or our server but often I am not able to log in "due to an error." We have a link in our emails that the clients can click on and to test it, I will click on it myself but when clicking on the true tour within the link for the 360 view, it brings me to a login ...
See full reviewDirector of Content
8 months ago
Verified
... Matt and his team are professional, fun, and flexible. We have worked with them at several golf properties and they always do a top tier job and present a great product with us. ...
See full reviewMarketing Manager
7 months ago
Verified
... Visiting Media is a great company to work with. If we are not happy with how something turns out, we know we can count on them to make it right! They do a wonderful job of communicating, and keeping ...
See full reviewDirector of Digital Marketing, Media
7 months ago
Verified
... I have been working with Visiting Media now for about two years and been really impressed with the professionalism of the work. The photos have been great and the tour has been so valuable for our ...
See full reviewGroup Rooms Coordinator
7 months ago
Verified
... I honestly do not have any issues at the moment and do not see what needs to be improved. I believe it is great and should keep all its features. ...
See full reviewSales Coordinator
7 months ago
Verified
... I do not personally see much that needs to be improved with True Tour. Sometimes there is a lag - but that could have been operator error. ...
See full reviewCoordinator, Resort Sales
7 months ago
Verified
... There were a few mislabeled items and typos found throughout the training. When brought to the trainers' attention, however, they made note of it and promised to correct them quickly. ...
See full reviewCatering Sales Manager
6 months ago
Verified
... I love that I am able to create a customized tour for both corporate and social event clients. It is so important to be able to understand the different needs of all clients, so this tool allows me ...
See full review
6 months ago
Verified
... I could be more pleased with the support we recently recieved. Rimmi Jhamp was outstanding and insured that all our questions were answered and the 3D Virtual Tours represented the hotel to it ...
See full reviewDirector fo Sales
6 months ago
Verified
... There really is nothing I can think of to improve. So far all requests have been at a timely matter. ...
See full reviewDOSM
6 months ago
Verified
... Send message for support and get an immediate response & follow up is quick and efficient. I value the support from the team. ...
See full reviewDirector, Sales & Marketing
6 months ago
Verified
... I would recommend having multiple photographers so the original shoot can go more quickly. We needed 5 days to shoot all of our public areas, meeting space, and guest room types as a new customer, ...
See full reviewMarketing Manager
6 months ago
Verified
... What I like most about Visiting Media Platform is its potential for continuous improvement and innovation. One feature I particularly appreciate is the intuitive interface that allows for seamless integration of multimedia elements. However, I see room for enhancement in the way photos and videos are organized and managed. Introducing ...
See full reviewSales and Marketing Coordinator
6 months ago
Verified
... I love how versatile the TrueTour site is. We have the link featured in several places on our hotel website, in my email signature, and in CVENT. We use the link all the time to send PDFs and photo albums. Potential clients can easily click around from our banquet menus to our floorplans to get the whole picture of what our hotel can offer. Not only does the virtual tour work seamlessly, but the Visiting Media staff is phenomenal ...
See full reviewCorporate Digital Marketing Manager
6 months ago
Verified
... Visiting Media's TrueTour immersive virtual experiences have transformed how we showcase our properties, providing a visually engaging and interactive way for potential guests to explore our ...
See full reviewDOSM
6 months ago
Verified
... This is my 3rd hotel and from start to finish this team is extraordinarily professional and they go above and beyond. The support and direction every step of the way was priceless and brought ease to ...
See full reviewW Hotel Sales Executive
7 months ago
Verified
... I still have some clicking around to do on the updated platform, but the only thing that comes to mind is admins being the only ones allowed to adjust the content library. At our hotel, things are ...
See full reviewComplex Sales Manager
6 months ago
Verified
... I love the fact that I can walk any client through any of our hotels that utilize the Virtual Tour. As I work remote, this is an incredible tool to sell our hotels to our prospective clients in a ...
See full reviewDirector of Sales
6 months ago
Verified
... This tool helps our meeting planners understand how their events will flow, where rooms are located and all the information their attendees will need for navigating our property. It saves us a ton of ...
See full reviewDirector of Sales & Marketing
6 months ago
Verified
... The sales process was a bit bumpy with getting responses in a timely manner. From a tech perspective, it would be great if we had the ability to use the platform to create custom proposals for ...
See full review