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The Best Hotel Tech Apps of 2024

Discover the top rated hotel tech products to run & grow your hotel business in 2024 based on real product reviews from verified hoteliers at the world’s leading hotel companies. 

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Jordan Hollander in Operations

Last updated January 09, 2024

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Netflix founder Reed Hastings once said, "Stone Age. Bronze Age. Iron Age. We define entire epics of humanity by the technology they use."  The humans that thrive in each era are those who succesfully master the latest technological tools and innovations.  Those who didn't keep up with the pace of technology are consistently left behind or go extinct and hotels are no different.

But with technology evolving at a breakneck pace, it is near impossible to keep up with the latest developments.  That's why HotelTechReport's community does the hard work of sifting through and reviewing hundreds of hotel tech products each year - to help the global community innovate faster through crowd sourced knowledge sharing.  The result? Our community of hoteliers has left more than 50,000 verified reviews used to rank the top hotel software apps across every major category from Property Management Systems to CRMs, hotel website builders to guest messaging platforms and everything in between.  The average hotel uses 15-20 different software systems so regardless of what  problems your business is looking to solve, you'll find solutions in the list below.

The HotelTechAwards are often referred to as "The Grammy's of Hotel Tech".  They are the industry's only data driven awards platform and they're ranked by the only judges that matter - real customers (i.e. software users).  Nearly every major credible technology company in the hotel industry competed for top spots on this list and solutions are ranked based on key buyer considerations such as (but not limited to): authentic customer ratings, buyer intent signals, pace of innovation, customer support processes, integration capabilities (quality and quantity), expert recommendations, verified client success metrics and more.  At the end of this article you'll find a detailed section meticulously outlining HotelTechReport's rigorous rating standards and methodology.

This article highlights the top rated hotel tech products of 2024 broken down by department to help you discover new tools to grow and optimize your hotel business.  Let's dive in:

 

2024 Trends & Takeaways

More than 2.5M+ hoteliers visited HotelTechReport.com in 2023 who contributed thousands of new verified product reviews during the annual awards period.  Below are a few key trends extracted from HTR’s data set:

  1. Most tech focused department was operations…25% of reviews during the awards period were submitted for operations products

  2. Most popular category was channel managers…1,142 hoteliers voted for channel managers making it the most popular category

  3. Fastest growing category was contactless checkin solutions…+72% YOY growth in hotelier votes followed by Upselling Software (+42%) and Hotel CRM (+38%)

  4. Most tech saavy region was North America…35% of votes were contributed by hoteliers in North America followed by Europe (33%) and APAC (14%)

  5. Most tech savvy job title/role was General Managers…29% of votes submitted by general managers followed by revenue managers (16%) and owners (15%)

  6. Most recommended product was Canary Digital Authorizations…621 hoteliers voted for Canary Digital Authorizations followed by SiteMinder Channel Manager (431 votes)

  7. Most tech savvy property type was luxury hotels…18% of reviews came from luxury hotels followed by branded properties (16%) and then boutiques and resorts (tied with 11% each)

  8. Most tech forward hotel company was Hilton…Out of 5,029 unique hotel companies who left reviews, Hilton was the most tech forward with employees contributing 211 tech product reviews during the awards period

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Best of Operations

Top tools that help hotel ops teams improve day-to-day operational efficiency and service delivery

  1. Property Management System (PMS): The central nervous system of your hotel’s tech stack.
  2. Staff Collaboration Tools: Keep your hotel running smoothly and improve workplace productivity with digital tasks, checklists, escalations, team messaging and more.

  3. Housekeeping Software: Increase housekeeping efficiency by streamlining core processes such as room assignments, inspections checklists, scheduling and more.

  4. Hotel Maintenance Software: Maintain your assets better with proper documentation and workflow automation.

  5. Finance & Accounting Software: Manage your hotel's accounting, budgeting and financial planning.

  6. Guest Survey Software: Gather feedback during or post stay to improve service delivery and reputation.

  7. Concierge Software: Enables concierge to collaboratively plan an itinerary with guests making bookings, sending confirmations and communicating directly.

  8. Scheduling & Labor Management: Lower labor costs with labor standard creation, scheduling, benchmarking, monitoring and more.

  9. Spa Software: Market your spa’s offerings, generate bookings, track revenue and communicate with guests

  10. Payment Processing Tools: Credit card and payment processing tools to help your hotel capture payments and stay compliant.

  11. Cyber Security & Fraud Prevention: Tools to help your hotel prevent fraud and chargebacks, uncover vulnerabilities and protect your hotel’s guest data.

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    2024 Operations Tech Winners

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Hoteliers voted Mews as the #1 Property Management Systems provider in the 2024 HotelTechAwards
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Mews PMS Property Management Systems
91% recommended by 468 hotels
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Hoteliers voted Cloudbeds as the #1 Hotel Management Software provider in the 2024 HotelTechAwards
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Cloudbeds HMS Hotel Management Software
90% recommended by 1578 hotels
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Hoteliers voted hotelkit as the #1 Staff Collaboration Tools provider in the 2024 HotelTechAwards
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hotelkit Collaboration Staff Collaboration Tools
94% recommended by 562 hotels
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Hoteliers voted M3 as the #1 Hotel Accounting Software provider in the 2024 HotelTechAwards
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M3 (Accounting) Hotel Accounting Software
88% recommended by 439 hotels
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Hoteliers voted GuestRevu as the #1 Guest Surveys & Feedback provider in the 2024 HotelTechAwards
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GuestRevu (Surveys) Guest Surveys & Feedback
94% recommended by 380 hotels
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Hoteliers voted Actabl as the #1 Concierge Software provider in the 2024 HotelTechAwards
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ALICE Guest Services by Actabl Concierge Software
93% recommended by 1301 hotels
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Hoteliers voted hotelkit as the #1 Housekeeping Software provider in the 2024 HotelTechAwards
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hotelkit Housekeeping Housekeeping Software
94% recommended by 562 hotels
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Hoteliers voted Canary Technologies as the #1 Cyber Security & Fraud Prevention provider in the 2024 HotelTechAwards
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Canary Digital Authorizations Cyber Security & Fraud Prevention
96% recommended by 1238 hotels
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Hoteliers voted Sertifi Inc as the #1 Payments Processing Software provider in the 2024 HotelTechAwards
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SertifiPay Payments Processing Software
95% recommended by 189 hotels
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Hoteliers voted Book4Time as the #1 Spa Software provider in the 2024 HotelTechAwards
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Book4Time Spa Software
94% recommended by 120 hotels
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Hoteliers voted Actabl as the #1 Scheduling & Labor Management provider in the 2024 HotelTechAwards
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Hotel Effectiveness PerfectLabor™ by Actabl Scheduling & Labor Management
93% recommended by 1301 hotels
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Hoteliers voted hotelkit as the #1 Hotel Maintenance Software provider in the 2024 HotelTechAwards
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hotelkit Facility Management Hotel Maintenance Software
94% recommended by 562 hotels

Best of Revenue Management

Top tools price your hotel's rooms more effectively and outpace the compset

  1. Revenue Management System: Software to analyze, automate and optimize pricing strategy to increase profitability.

  2. Channel Manager: Optimize visibility and inventory across channels in real time.

  3. Market Intelligence Software: Keep a pulse on competitors and use real time market insights to increase occupancy and optimize pricing.

  4. Business Intelligence Software: Say goodbye to spreadsheets and leverage modern BI tools to visualize your data and uncover hidden insights.

  5. Upselling Software: Find new revenue streams with tools to upsell room upgrades and ancillaries to drive incremental revenue for your hotel while improving the guest experience.

  6. Rate Parity Tools: Track rate parity and get notified when its breached with distribution partners.

  7. Hotel Reservations Systems: Get a unified view of your reservations & supercharge your team's workflow with an online reservation management system.

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    2024 Revenue Management Tech Winners

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Hoteliers voted Duetto as the #1 Revenue Management Systems provider in the 2024 HotelTechAwards
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GameChanger by Duetto Revenue Management Systems
93% recommended by 397 hotels
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Hoteliers voted SiteMinder as the #1 Channel Managers provider in the 2024 HotelTechAwards
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SiteMinder (The Channel Manager) Channel Managers
92% recommended by 1860 hotels
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Hoteliers voted Oaky as the #1 Upselling Software provider in the 2024 HotelTechAwards
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Oaky Upselling Software
97% recommended by 330 hotels
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Hoteliers voted Cendyn as the #1 Hotel Reservations Systems provider in the 2024 HotelTechAwards
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Cendyn CRS Hotel Reservations Systems
89% recommended by 255 hotels
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Hoteliers voted Lighthouse as the #1 Rate Shopping provider in the 2024 HotelTechAwards
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Lighthouse (Rate Insight) Rate Shopping
95% recommended by 1239 hotels
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Hoteliers voted Lighthouse as the #1 Business Intelligence provider in the 2024 HotelTechAwards
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Lighthouse (Revenue Insight) Business Intelligence
95% recommended by 1239 hotels
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Hoteliers voted Lighthouse as the #1 Hotel Rate Parity provider in the 2024 HotelTechAwards
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Lighthouse (Parity Insight) Hotel Rate Parity
95% recommended by 1239 hotels

Best of Guest Experience

Top tools to deliver a more seamless and elevated experience to guests

  1. Guest Messaging Software: Help your guests find answers faster and communicate in their preferred medium, text messaging

  2. Contactless Check-in: Provide guests with a seamless self check in experience like airports and grocery stores

  3. Hotel Guest Apps: Create a mobile app for guests to be able to message, place requests, order, check their folio and more.

  4. In-Room Hotel Tablets: Put your hotel's amenities and services at your guest's fingertips. 

  5. Mobile Key & Keyless Entry: Let guests access their room with a digital key right from their mobile device

  6. Mobile Ordering & Room Service: Software to manage room service and self-service ordering, tracking, upselling and fulfillment.

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    2024 Guest Experience Tech Winners

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Hoteliers voted Canary Technologies as the #1 Contactless Check-in provider in the 2024 HotelTechAwards
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Canary Contactless Check-In Contactless Check-in
96% recommended by 1238 hotels
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Hoteliers voted Duve as the #1 Hotel Guest Apps provider in the 2024 HotelTechAwards
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Duve App Hotel Guest Apps
96% recommended by 456 hotels
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Hoteliers voted Goki as the #1 Hotel Keyless Entry Systems provider in the 2024 HotelTechAwards
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Goki Hotel Keyless Entry Systems
94% recommended by 95 hotels
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Hoteliers voted Canary Technologies as the #1 Guest Messaging Software provider in the 2024 HotelTechAwards
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Canary Messages Guest Messaging Software
96% recommended by 1238 hotels