Netflix founder Reed Hastings once said, "Stone Age. Bronze Age. Iron Age. We define entire epics of humanity by the technology they use." The humans that thrive in each era are those who succesfully master the latest technological tools and innovations. Those who didn't keep up with the pace of technology are consistently left behind or go extinct and hotels are no different.
But with technology evolving at a breakneck pace, it is near impossible to keep up with the latest developments. That's why HotelTechReport's community does the hard work of sifting through and reviewing hundreds of hotel tech products each year - to help the global community innovate faster through crowd sourced knowledge sharing. The result? The result? Our community of hoteliers has left more than 50,000 verified reviews used to rank the top hotel software apps across every major category, including an in-depth look at hotel management software, Property Management Systems to CRMs, hotel website builders to guest messaging platforms and everything in between. The average hotel uses 15-20 different software systems so regardless of what problems your business is looking to solve, you'll find solutions in the list below.
The HotelTechAwards are often referred to as "The Grammy's of Hotel Tech". They are the industry's only data driven awards platform and they're ranked by the only judges that matter - real customers (i.e. software users). Nearly every major credible technology company in the hotel industry competed for top spots on this list and solutions are ranked based on key buyer considerations such as (but not limited to): authentic customer ratings, buyer intent signals, pace of innovation, customer support processes, integration capabilities (quality and quantity), expert recommendations, verified client success metrics and more. At the end of this article you'll find a detailed section meticulously outlining HotelTechReport's rigorous rating standards and methodology.
This article highlights the top rated hotel tech products of 2024 broken down by department to help you discover new tools to grow and optimize your hotel business. Let's dive in:
2024 Trends & Takeaways
More than 2.5M+ hoteliers visited HotelTechReport.com in 2023 who contributed thousands of new verified product reviews during the annual awards period. Below are a few key trends extracted from HTR’s data set:
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Most tech focused department was operations…25% of reviews during the awards period were submitted for operations products
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Most popular category was channel managers…1,142 hoteliers voted for channel managers making it the most popular category
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Fastest growing category was contactless checkin solutions…+72% YOY growth in hotelier votes followed by Upselling Software (+42%) and Hotel CRM (+38%)
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Most tech saavy region was North America…35% of votes were contributed by hoteliers in North America followed by Europe (33%) and APAC (14%)
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Most tech savvy job title/role was General Managers…29% of votes submitted by general managers followed by revenue managers (16%) and owners (15%)
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Most recommended product was Canary Digital Authorizations…621 hoteliers voted for Canary Digital Authorizations followed by SiteMinder Channel Manager (431 votes)
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Most tech savvy property type was luxury hotels…18% of reviews came from luxury hotels followed by branded properties (16%) and then boutiques and resorts (tied with 11% each)
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Most tech forward hotel company was Hilton…Out of 5,029 unique hotel companies who left reviews, Hilton was the most tech forward with employees contributing 211 tech product reviews during the awards period
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Best of Operations
Top tools that help hotel ops teams improve day-to-day operational efficiency and service delivery
- Property Management System (PMS): The central nervous system of your hotel’s tech stack.
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Staff Collaboration Tools: Keep your hotel running smoothly and improve workplace productivity with digital tasks, checklists, escalations, team messaging and more.
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Housekeeping Software: Increase housekeeping efficiency by streamlining core processes such as room assignments, inspections checklists, scheduling and more.
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Hotel Maintenance Software: Maintain your assets better with proper documentation and workflow automation.
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Finance & Accounting Software: Manage your hotel's accounting, budgeting and financial planning.
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Guest Survey Software: Gather feedback during or post stay to improve service delivery and reputation.
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Concierge Software: Enables concierge to collaboratively plan an itinerary with guests making bookings, sending confirmations and communicating directly.
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Scheduling & Labor Management: Lower labor costs with labor standard creation, scheduling, benchmarking, monitoring and more.
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Spa Software: Market your spa’s offerings, generate bookings, track revenue and communicate with guests
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Payment Processing Tools: Credit card and payment processing tools to help your hotel capture payments and stay compliant.
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Cyber Security & Fraud Prevention: Tools to help your hotel prevent fraud and chargebacks, uncover vulnerabilities and protect your hotel’s guest data.
If you're looking to really get a handle on the tech side of running a hotel, you'll want to dive into the best examples of property management systems. These systems are the powerhouse behind your hotel's day-to-day operations, helping with everything from bookings to guest services and managing bills.
2024 Operations Tech Winners
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SUMMARY STATS
HT Score
100
Reviews
606
Experts
83
Integrations
374
Popularity
#23
The Scoop
Mews ranks #1 in the Property Management Systems category on Hotel Tech Report and won the title 'Best Property Management Systems of 2024'. 91% of 441 hoteliers from 21 countries highly recommend Mews to their peers.
91% recommended by 522 hotels
Accor, Generator, Life House & 519 others
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SUMMARY STATS
HT Score
100
Reviews
1263
Experts
92
Integrations
97
Popularity
#36
The Scoop
Cloudbeds ranks #1 in the Hotel Management Software category on Hotel Tech Report and won the title 'Best Hotel Management Software of 2024'. 91% of 1144 hoteliers from 35 countries highly recommend Cloudbeds to their peers.
90% recommended by 1632 hotels
J Collection, Eagle Suites, Stable Suites & 1629 others
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SUMMARY STATS
HT Score
100
Reviews
565
Experts
26
Integrations
30
Popularity
#12
The Scoop
hotelkit ranks #1 in the Staff Collaboration Tools category on Hotel Tech Report and won the title 'Best Staff Collaboration Tools of 2024'. 95% of 426 hoteliers from 9 countries highly recommend hotelkit to their peers.
94% recommended by 594 hotels
25 Hours, Radisson Hotels, Intercontinental & 591 others
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SUMMARY STATS
HT Score
100
Reviews
450
Experts
19
Integrations
24
Popularity
#3
The Scoop
M3 ranks #1 in the Finance & Accounting Software category on Hotel Tech Report and won the title 'Best Finance & Accounting Software of 2024'. 88% of 366 hoteliers from 2 countries highly recommend M3 to their peers.
88% recommended by 449 hotels
Davidson Hospitality, Hotel Equities, Sage Hospitality & 446 others
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SUMMARY STATS
HT Score
100
Reviews
376
Experts
24
Integrations
30
Popularity
#10
The Scoop
GuestRevu ranks #1 in the Guest Surveys & Feedback category on Hotel Tech Report and won the title 'Best Guest Surveys & Feedback of 2024'. 95% of 323 hoteliers from 9 countries highly recommend GuestRevu to their peers.
94% recommended by 386 hotels
Mint Hotels, Code Pod Hostels, Providence Hospitality & 383 others
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SUMMARY STATS
HT Score
100
Reviews
593
Experts
35
Integrations
18
Popularity
#11
The Scoop
Actabl ranks #1 in the Concierge Software category on Hotel Tech Report and won the title 'Best Concierge Software of 2024'. 91% of 418 hoteliers from 10 countries highly recommend Actabl to their peers.
93% recommended by 1300 hotels
Rosewood, Montage, Posadas & 1297 others
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SUMMARY STATS
HT Score
100
Reviews
250
Experts
26
Integrations
25
Popularity
#12
The Scoop
hotelkit ranks #1 in the Housekeeping Software category on Hotel Tech Report and won the title 'Best Housekeeping Software of 2024'. 95% of 195 hoteliers from 8 countries highly recommend hotelkit to their peers.
94% recommended by 594 hotels
25 Hours, Radisson Hotels, Intercontinental & 591 others
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SUMMARY STATS
HT Score
100
Reviews
1251
Experts
53
Integrations
32
Popularity
#13
The Scoop
Canary Technologies ranks #1 in the Cyber Security & Fraud Prevention category on Hotel Tech Report and won the title 'Best Cyber Security & Fraud Prevention of 2024'. 96% of 769 hoteliers from 8 countries highly recommend Canary Technologies to their peers.
96% recommended by 1477 hotels
Four Seasons, Ace Hotel, Hilton & 1474 others
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SUMMARY STATS
HT Score
100
Reviews
113
Experts
0
Integrations
1
Popularity
#1
The Scoop
Sertifi Inc ranks #1 in the Payments Processing Software category on Hotel Tech Report and won the title 'Best Payments Processing Software of 2024'. 93% of 94 hoteliers from 1 countries highly recommend Sertifi Inc to their peers.
95% recommended by 196 hotels
Accor, Marriott, IHG & 193 others
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SUMMARY STATS
HT Score
100
Reviews
133
Experts
9
Integrations
31
Popularity
#5
The Scoop
Book4Time ranks #1 in the Spa Software category on Hotel Tech Report and won the title 'Best Spa Software of 2024'. 94% of 116 hoteliers from 5 countries highly recommend Book4Time to their peers.
94% recommended by 131 hotels
Four Seasons, Auberge Resorts, Belmond & 128 others
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SUMMARY STATS
HT Score
99
Reviews
342
Experts
35
Integrations
14
Popularity
#1
The Scoop
Actabl ranks #1 in the Scheduling & Labor Management category on Hotel Tech Report and won the title 'Best Scheduling & Labor Management of 2024'. 96% of 300 hoteliers from 1 countries highly recommend Actabl to their peers.
93% recommended by 1300 hotels
Rosewood, Montage, Posadas & 1297 others
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SUMMARY STATS
HT Score
100
Reviews
382
Experts
26
Integrations
26
Popularity
#11
The Scoop
hotelkit ranks #1 in the Hotel Maintenance Software category on Hotel Tech Report and won the title 'Best Hotel Maintenance Software of 2024'. 96% of 294 hoteliers from 8 countries highly recommend hotelkit to their peers.
94% recommended by 594 hotels
25 Hours, Radisson Hotels, Intercontinental & 591 others
Best of Revenue Management
Top tools price your hotel's rooms more effectively and outpace the compset
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Revenue Management System: Software to analyze, automate and optimize pricing strategy to increase profitability.
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Channel Manager: Optimize visibility and inventory across channels in real time.
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Market Intelligence Software: Keep a pulse on competitors and use real time market insights to increase occupancy and optimize pricing.
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Business Intelligence Software: Say goodbye to spreadsheets and leverage modern BI tools to visualize your data and uncover hidden insights.
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Upselling Software: Find new revenue streams with tools to upsell room upgrades and ancillaries to drive incremental revenue for your hotel while improving the guest experience.
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Rate Parity Tools: Track rate parity and get notified when its breached with distribution partners.
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Hotel Reservations Systems: Get a unified view of your reservations & supercharge your team's workflow with an online reservation management system.
2024 Revenue Management Tech Winners
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SUMMARY STATS
HT Score
100
Reviews
538
Experts
116
Integrations
83
Popularity
#21
The Scoop
Duetto ranks #1 in the Revenue Management Systems category on Hotel Tech Report and won the title 'Best Revenue Management Systems of 2024'. 93% of 379 hoteliers from 21 countries highly recommend Duetto to their peers.
94% recommended by 453 hotels
Virgin Hotels, Noble House, The Standard & 450 others
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SUMMARY STATS
HT Score
100
Reviews
1898
Experts
104
Integrations
227
Popularity
#44
The Scoop
SiteMinder ranks #1 in the Channel Managers category on Hotel Tech Report and won the title 'Best Channel Managers of 2024'. 92% of 1661 hoteliers from 39 countries highly recommend SiteMinder to their peers.
92% recommended by 1965 hotels
Viceroy, Hyatt, Minor Hotels & 1962 others
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SUMMARY STATS
HT Score
100
Reviews
418
Experts
48
Integrations
61
Popularity
#24
The Scoop
Oaky ranks #1 in the Upselling Software category on Hotel Tech Report and won the title 'Best Upselling Software of 2024'. 97% of 302 hoteliers from 20 countries highly recommend Oaky to their peers.
97% recommended by 345 hotels
Hard Rock, Radisson, Highgate & 342 others
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SUMMARY STATS
HT Score
100
Reviews
166
Experts
19
Integrations
53
Popularity
#1
The Scoop
Cendyn ranks #1 in the Hotel Reservations Systems category on Hotel Tech Report and won the title 'Best Hotel Reservations Systems of 2024'. 89% of 141 hoteliers from 2 countries highly recommend Cendyn to their peers.
89% recommended by 260 hotels
Hyatt, Virgin, Onyx Hospitality Group & 257 others
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SUMMARY STATS
HT Score
100
Reviews
1152
Experts
44
Integrations
59
Popularity
#50
The Scoop
Lighthouse ranks #1 in the Rate Shopping & Market Intelligence category on Hotel Tech Report and won the title 'Best Rate Shopping & Market Intelligence of 2024'. 95% of 1070 hoteliers from 45 countries highly recommend Lighthouse to their peers.
95% recommended by 1238 hotels
NH Hotels, Soho House, Six Senses & 1235 others
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SUMMARY STATS
HT Score
100
Reviews
488
Experts
44
Integrations
22
Popularity
#27
The Scoop
Lighthouse ranks #1 in the Business Intelligence category on Hotel Tech Report and won the title 'Best Business Intelligence of 2024'. 96% of 446 hoteliers from 27 countries highly recommend Lighthouse to their peers.
95% recommended by 1238 hotels
NH Hotels, Soho House, Six Senses & 1235 others
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SUMMARY STATS
HT Score
100
Reviews
638
Experts
44
Integrations
42
Popularity
#31
The Scoop
Lighthouse ranks #1 in the Hotel Rate Parity category on Hotel Tech Report and won the title 'Best Hotel Rate Parity of 2024'. 95% of 604 hoteliers from 30 countries highly recommend Lighthouse to their peers.
95% recommended by 1238 hotels
NH Hotels, Soho House, Six Senses & 1235 others
Best of Guest Experience
Top tools to deliver a more seamless and elevated experience to guests
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Guest Messaging Software: Help your guests find answers faster and communicate in their preferred medium, text messaging
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Contactless Check-in: Provide guests with a seamless self check in experience like airports and grocery stores
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Hotel Guest Apps: Create a mobile app for guests to be able to message, place requests, order, check their folio and more.
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In-Room Hotel Tablets: Put your hotel's amenities and services at your guest's fingertips.
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Mobile Key & Keyless Entry: Let guests access their room with a digital key right from their mobile device
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Mobile Ordering & Room Service: Software to manage room service and self-service ordering, tracking, upselling and fulfillment.
2024 Guest Experience Tech Winners
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SUMMARY STATS
HT Score
100
Reviews
806
Experts
53
Integrations
42
Popularity
#9
The Scoop
Canary Technologies ranks #1 in the Contactless Check-in category on Hotel Tech Report and won the title 'Best Contactless Check-in of 2024'. 95% of 489 hoteliers from 8 countries highly recommend Canary Technologies to their peers.
96% recommended by 1477 hotels
Four Seasons, Ace Hotel, Hilton & 1474 others
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SUMMARY STATS
HT Score
100
Reviews
433
Experts
62
Integrations
49
Popularity
#16
The Scoop
Duve ranks #1 in the Hotel Guest Apps category on Hotel Tech Report and won the title 'Best Hotel Guest Apps of 2024'. 97% of 299 hoteliers from 15 countries highly recommend Duve to their peers.
96% recommended by 493 hotels
AFI Hotels, Astotel, Fattal Hotels & 490 others
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SUMMARY STATS
HT Score
100
Reviews
127
Experts
10
Integrations
18
Popularity
#6
The Scoop
Goki ranks #1 in the Mobile Key & Keyless Entry category on Hotel Tech Report and won the title 'Best Mobile Key & Keyless Entry of 2024'. 94% of 91 hoteliers from 6 countries highly recommend Goki to their peers.
94% recommended by 97 hotels
Capsule Hotel, Bluewater Motel, The Blue Hotel Bondi & 94 others