HiRUM HMS

4.9 (30 评论)

HT评分

100 分中的 72 分

Hotel Tech Score 是一个综合排名，包括关键信号，例如：用户满意度、评论数量、评论新近度和供应商提交的信息，以帮助买家更好地了解他们的产品。
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HiRUM HMS

5.0 (30 评论)

在 73 中排名第 16 位的酒店管理软件

物业管理、在线预订软件、渠道管理软件和酒店预订软件

99% 推荐度，30 家酒店推荐

超過 50% 的 HiRUM Software Solutions’s 評論來自 Australia。

Bell avatar Bell - AI驅動的產品分析師

我分析了HiRUM Software Solutions的產品評論、專家推薦、功能、定價、整合及其他資訊，以生成以下摘要。

酒店業者說

Hoteliers like HiRUM for its seamless integration with HiSITE, making online booking and channel management efficient. Users frequently praise its diverse reporting options, ease of use in trust accounting, and the ability to manage end-of-month tasks accurately. Additionally, HiRUM’s proactive customer support and continuous improvements enhance user experience, significantly reducing overbookings and streamlining operations, which helps increase revenue and reduce costs.

閱讀他們的評論

支持

Hoteliers often commend the customer support provided by HiRUM Software Solutions for its promptness and effectiveness. Users report that assistance with issues such as moving systems to new computers is handled quickly and smoothly. Leah, a member of the support team, is frequently praised for her expertise and ability to resolve problems efficiently, often within minutes. The support team is recognized for their readiness to help and the minimal need for improvements is noted, as customers express satisfaction with both the support process and outcomes.

Owner

7 个月前

已验证

... 我请求帮助将 PMS 移至新计算机，这既快捷又简单。感谢您的帮助。 ...

查看完整评论

reception

6 个月前

已验证

... Leah 非常乐于助人，几分钟内就解决了我们的问题。 ...

查看完整评论

reception

6 个月前

已验证

... 支持团队太棒了，他们帮助我们解决问题的速度非常快。强烈推荐 Leah，她太棒了。 ...

查看完整评论

reception

6 个月前

已验证

... 支持团队太棒了，他们帮助我们解决问题的速度非常快。强烈推荐 Leah，她太棒了。 ...

查看完整评论

reception

6 个月前

已验证

... 支持团队太棒了，他们帮助我们解决问题的速度非常快。强烈推荐 Leah，她太棒了。 ...

查看完整评论

reception

6 个月前

已验证

... 我认为没有什么需要改进，我们对支持和结果非常满意。不需要改进。 ...

查看完整评论

功能

平衡

Hoteliers often highlight the functionality of HiRUM HMS, noting that it effectively handles core tasks like booking and reporting with a reliable system that experiences minimal downtime and bugs. Users appreciate its scalability, allowing for growth alongside business expansion, and the automation features that streamline processes such as billing and reporting. The feature completeness is praised, with all necessary tools included to support hotel management operations. The software is customizable, enabling adjustments in workflows and templates to suit diverse needs. Insights and reporting are also well-regarded for being actionable and easy to interpret, aiding in informed decision-making. Additionally, it's valued for supporting global operations, including multiple languages and currencies, which broadens its applicability.

Owner

7 个月前

已验证

... 我请求帮助将 PMS 移至新计算机，这既快捷又简单。感谢您的帮助。 ...

查看完整评论

酒店業者最常提及

Customer support

Ease of use

Reporting

Integration with HiSITE

Trust accounting

E-learning and support resources

End of month processing

User interface

Automated communications

Billing and rates management

按細分市場的受歡迎程度

類別

4 | 大 (75-199 房间)

13 | 中等的 (25-74 房间)

7 | 小 (10-24 房间)

4 | 特大 (200+ 房间)

1 | 特小 (1-9 房间)

國家

28 | Australia

2 | United States of America

類型

2 | 住宿加早餐旅馆

11 | 精品店

6 | 品牌酒店

1 | 赌场

8 | 市中心酒店

6 | 机场/会议酒店

19 | 长住服务式公寓

7 | 有限的服务和经济型酒店

10 | 豪华酒店

24 | 度假村

1 | 房车公园和露营地

6 | 度假出租屋和别墅

地區

2 | 北美

28 | 大洋洲

類別

30 | 酒店管理软件

沒找到您要找的內容嗎？

特征

会计与金融

4/5 features

多币种
礼品卡
Direct billing
RevPaR & ADR Reports
Transactional Emails (booking, folios, etc)
Automated night audit
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.

营销与电子商务

4/5 features

原生电子邮件营销

向以前的客人发送针对性强的营销电子邮件。系统原生，能够分割数据库并创建定制的电子邮件。功能包括：活动、细分、拖放构建器、交易电子邮件
团体预订引擎
网站开发
预订引擎
频道管理员
礼品卡
Transactional Emails (booking, folios, etc)
Guest Communication (SMS Messaging)

The ability to communicate with your guests via text messaging | improves quality of guest experience and communication.
Native Email Marketing

Send highly targeted marketing emails to previous guests. Native to the system, ability to segment the database and create tailored email. Features include: campaigns, segmentation, drag-n-drop builder, transactional emails
Guest profiles
Guest CRM

管理和配置

4/5 features

多种语言
多币种
Centralized user & role management

用户管理

4/5 features

原生电子邮件营销

向以前的客人发送针对性强的营销电子邮件。系统原生，能够分割数据库并创建定制的电子邮件。功能包括：活动、细分、拖放构建器、交易电子邮件
客人反馈管理
礼品卡
Transactional Emails (booking, folios, etc)
Guest profiles
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.

前台

4/5 features

客人反馈管理
家政
物业管理系统
Automated night audit
Mobile Device Notes & Tasks (Voice-to-Text)

Via a button in the notes field in the guest profile or reservation the staff can speak voice-to-text messages for guest or reservation notes. The GM/staff is in the breakfast room or somewhere around on the estate, he engages with guests and learns different things about them. The person won't rush back to a desktop to enter this information into the PMS, however they are usually carrying their mobile phones. With voice, they can launch the PMS on their mobile, speak into it and add a comment that is relevant for the reservation or the guest profile based on their recent engagement with the guest.
Mobile App
Calendar view
Task Management

Attach automated and custom-made tasks to reservations to easily track jobs and keep guests happy.
Automated reminders

Failed settlements and payment request tasks are automatically created so you don’t miss guest payments.
Guest profiles
Tablet/Kiosk Check-in

Guests can skip the reception queue check in via a tablet, on their own or with the help of one of your team.
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

群组管理

4/5 features

Group functionality
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

宾客体验

4/5 features

客人反馈管理
礼品卡
Integrated ID & Passport Scanner

Effortlessly scans multiple passports and ID’s Contactless technology for improved hygiene Eliminates transcribing errors Improved safety: The identity document never leaves the guest’s hands Eliminates the need for copies and storage
Digital Registration

Guest can sign digital registration forms on a mobile device. The signature is automatically stored to the database. Faster check in, location independent, contactless.
Guest App

Put your guests in control of their experience from the moment they book, with a range of guest services from messaging, hotel services, request management, upsells and more.
Online Check-in

You check in online for a flight, why not for a hotel? Digitize your registration process to enable guests to check-in before they arrive to streamline the guest experience, eliminate the need to ask guests for payment upon arrival and reduce wait times and queues at the front desk.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.
Guest Messaging

Make it easy for your guests to contact you during any part of their stay with real-time messaging. Eliminate annoying phone hold times, respond to requests faster and provide outstanding service.
Transactional Emails (booking, folios, etc)
Tablet/Kiosk Check-in

Guests can skip the reception queue check in via a tablet, on their own or with the help of one of your team.

家政

4/5 features

家政
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.
Housekeeping Mobile App

Enable housekeeping team members to view assignments, track points coverage/daily progress, update room statuses and more all from their mobile device.
Real-Time Status Updates

Update reservations or create tasks within the app for immediate internal visibility.
Automated Assignments

Ability to leverage guest arrival and departure details help to prioritize which rooms to clean first.
Real Time Reporting

Ability to track live room status and check in reservations for available rooms. Know which rooms need priority cleaning in order to upsell early arrival.
Shift Planning

Ability to see a workload overview for every housekeeper to create an organized, optimized and efficient shift plan for each team member.
Employee Messaging

Message individual team members or groups to communicate and send updates without having to slow down your team or reach for a radio.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.

付款

4/5 features

多币种
礼品卡
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.
Direct billing
Automated reminders

Failed settlements and payment request tasks are automatically created so you don’t miss guest payments.
Integrated Payment Terminal & Card Reader

A fully automated card reader integrated with your PMS and Payment Processing System to help with Automation and Seamless Payment Processing

预订管理

4/5 features

评分购物模块
物业管理系统
RevPaR & ADR Reports
礼品卡
频道管理员
Integrated CRS
Drag-n-Drop Tapechart

Drag and drop reservations on an easy to use calendar view.
Rate Management

Your rates, your rules. Create and customize product rates and rules to suit your property, including special deals, dependencies, and restrictions.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.
Automated Assignments

Ability to leverage guest arrival and departure details help to prioritize which rooms to clean first.
Rules Based Room Assignments

Set rules to optimize your room assignments to fit your property's unique needs. For example, - Assign spaces by floor from top down or bottom up to fill all your floors progressively - Spread out equally, so you have similar amount of reservations on each floor - Assign reservations based on how well they match the customer’s preferred space features.
Transactional Emails (booking, folios, etc)

收入管理

4/5 features

评分购物模块
收益管理模块
定价情报
频道管理员
RevPaR & ADR Reports
Custom rates
Ancillary revenue tracking
Base Pricing

Easily set up the base price of a rate to ensure minimum space income.

税务与合规

4/5 features

PCI Compliant
GDPR Compliant
SOC2 Complaint
Tax Configuration

Tax reporting and documentation customized for your regional requirements.

支持与培训

4/5 features

Online 24/7 support

食品与饮料

4/5 features

销售点

可用的附加元件和模組

HiRUM Software Solutions 的評論總結

4.9

出色的

30 评论

使用方便

4.7/5

客户支持

5.0/5

投资回报率

4.7/5

执行

4.8/5

推荐用途

酒店管理软件在 73 个排名中排名第 16

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独立酒店的终极一体化解决方案

看法 top HiRUM Software Solutions 备择方案

想知道是否 HiRUM Software Solutions 最适合您的酒店?

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` 参加测验 `

HiRUM Software Solutions 的整合

公司	功能
SiteMinder 92% 推荐，来自 2314 家酒店	渠道经理
Canary Technologies 96% 推荐，来自 1770 家酒店	网络安全和欺诈预防 +4 more
RoomPriceGenie 96% 推荐，来自 546 家酒店	收益管理系统
GuestRevu 95% 推荐，来自 439 家酒店	声誉管理
TrustYou 89% 推荐，来自 369 家酒店	客人调查和反馈
Flexkeeping 97% 推荐，来自 176 家酒店	家政软件
Revinate 92% 推荐，来自 288 家酒店	客人调查和反馈 +2 more
MyStay 97% 推荐，来自 52 家酒店	无接触办理登机手续
CartStack 96% 推荐，来自 18 家酒店	直接预订工具
此集成尚未经 KAS Lock Software 验证。 KAS Lock Software 0% 推荐，来自 0 家酒店	酒店无钥匙进入系统

支持

未验证

HiRUM Software Solutions 的客户支持流程尚未获得酒店技术报告的认证。我们建议在演示通话期间参考 GCSC 评分标准，以确保该供应商拥有强大的流程来支持客户。

查看支持认证

帮助中心

产品更新

2025

了解有关 GCSC 认证的更多信息

该供应商缺少关键支持信息

该供应商似乎不具备基本的支持要素。提供顶级支持的供应商为客户维护知识库帮助中心和产品更新变更日志。

请求报价

HT评分

72/100

推荐的

99%

首选时间

早上下午晚上

首选日期

选择日期

明天 (星期二)

一月 15 (星期三)

一月 16 (星期四)

一月 17 (星期五)

一月 20 (星期一)

一月 21 (星期二)

Not sure yet

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HiRUM HMS

酒店業者最常提及

什麼是HiRUM Software Solutions？

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roomMaster by innQuest

Mews

WebRezPro

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HOTELTIME

Yanolja

Stayntouch

多币种

礼品卡

Direct billing

RevPaR & ADR Reports

Transactional Emails (booking, folios, etc)

Automated night audit

Payment Requests

原生电子邮件营销

团体预订引擎

网站开发

预订引擎

频道管理员

礼品卡

Transactional Emails (booking, folios, etc)

Guest Communication (SMS Messaging)

Native Email Marketing

Guest profiles

Guest CRM

多种语言

多币种

Centralized user & role management

原生电子邮件营销

客人反馈管理

礼品卡

Transactional Emails (booking, folios, etc)

Guest profiles

Centralized Messaging

客人反馈管理

家政

物业管理系统

Automated night audit

Mobile Device Notes & Tasks (Voice-to-Text)

Mobile App

Calendar view

Task Management

Automated reminders

Guest profiles

Tablet/Kiosk Check-in

Payment Requests

Centralized Messaging

Automated Space Optimization

Group functionality

Automated Space Optimization

客人反馈管理

礼品卡

Integrated ID & Passport Scanner

Digital Registration

Guest App

Online Check-in

Online Checkout

Guest Messaging

Transactional Emails (booking, folios, etc)

Tablet/Kiosk Check-in

家政

Automated Space Optimization

Housekeeping Mobile App

Real-Time Status Updates

Automated Assignments

Real Time Reporting

Shift Planning

Employee Messaging

Online Checkout

多币种

礼品卡

Payment Requests

Direct billing

Automated reminders