Effortless AI-powered Online Reputation Management: Respond to reviews in no time
Nivula Reputation
4.9 (7 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Nivula Reputation
Unranked in Reputation Management
Guest feedback collection and analysis platform that helps you improve rankings through review management.
99% recommended by 3 hotels
NIVULA SA has 0 reviews from United States of America so we’re unable to verify that they operate in your local market.
What is NIVULA SA?
Founded in 2018 | Headquarters in Lugano (Switzerland) | 10 employees
Nivula Reputation is a guest feedback collection and analysis platform designed to enhance your hotel’s performance through effective review management. By leveraging advanced AI technologies, it transforms guest reviews into actionable insights, enabling you to understand and act upon customer sentiment efficiently.
Nivula Reputation provides AI summary reviews, giving you a concise and accurate overview of guest feedback, saving you time in manual analysis. Additionally, it offers AI summary recommendations, providing pragmatic suggestions on how to improve your services based on guest inputs. This means you can address issues promptly and use guest insights to optimize your operations, ultimately boosting your rankings and increasing guest satisfaction. By integrating seamlessly into your existing processes, Nivula Reputation ensures you maintain a competitive edge in the hospitality industry.
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Capabilities
Nivula Reputation
Nivula Reputation
Nivula Reputation manages hotel reputation through organizing and analyzing online reviews.
Features
Surveys & Feedback
4/5 features
Review Generation
4/5 features
Follow-up & Resolution
4/5 features
Reporting, Analytics & Insights
4/5 features
Channels
4/5 features
Admin & Settings
4/5 features
NIVULA SA Reviews Summary
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
Recommended by
Achievements
This vendor's trending score is rising, Nivula Reputation is the #16 most trending product in the Reputation Management category (out of 55) and the #720 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreNIVULA SA’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
NIVULA SA Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Compare NIVULA SA to Top Alternatives
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Hotelier Rating
Looking for specific info?
10
Complete, fast and Easy!!
Receptionist from 50-74 room Bed & Breakfast & Inn in Syracuse (Italy)
Verified
9 months ago
It allows to have a simple, complete and fast survey on our customers' experience, what can be improved and what's working well!
Italy
Italy
Receptionist
Medium Hotel
9
Excellent!!!
Receptionist from 50-74 room Bed & Breakfast & Inn in Syracuse (Italy)
Verified
9 months ago
It's very fast and you can have all history and information of the clients while you are talking over the phone.
Italy
Italy
Receptionist
Medium Hotel
10
Amazing instrument for quality measurement and improvement
CEO from 50-74 room Bed & Breakfast & Inn in Syracuse (Italy)
Verified
17 months ago
Ease and speed of updates. Review translation. Tools helping to keep track of read/unread reviews, to tag them as favorites and to share with staff & start actions depending on the review content. But above all the Business Intelligence interactive dashboards to analyze customer satisfaction, trends, weakness and strength points etc
Italy
Italy
CEO
Medium Hotel
10
Reviews under control
reservation manager from 50-74 room Bed & Breakfast & Inn in Syracuse (Italy)
Verified
17 months ago
With Reputation tool I can control all reviews our clients leave in different sites (Boooking, Expedia, TripAdvisor) using just one dashboard. Moreover with the cockpit I can find out the critical issues and improve them
Italy
Italy
reservation manager
Medium Hotel
10
speeds up my work
Direttore d'albergo from 10 to 24 room Bed & Breakfast & Inn in Florence (Italy)
Verified
17 months ago
it collects and organize all reviews and guest feedbacks from all the different websites and allows me to raise occupancy and rates
Italy
Italy
Direttore d'albergo
Small Hotel
10
Great tool to manage your reviews online. Very simple dashboard and easy to use
Marketing Consultant from 10 to 24 room Bed & Breakfast & Inn in Florence (Italy)
Verified
17 months ago
A very simple but efficient tool to track your reviews for your hotel online and manage your online reputation. The company loads all your previous customer reviews onto the software: including all OTA (Booking, Expedia, Tripadvisor) and your Google my business reviews and you can start using the tool straight away. The software company Niv...
Italy
Italy
Marketing Consultant
Small Hotel
10
Complete tool that allows me to manage Guest comments in a more organised way
Hotel Manager from 50-74 room City Center Hotel in Genoa (Italy)
Verified
2 years ago
I use Reputation by Nivula on a daily basis because it allows me to monitor and manage all the reviews regardless of the channel they come from with a single tool, this allows me to be timely in responding to the Customer and to immediately identify and resolve any problems reported by the Guests
Italy
Italy
Hotel Manager
Medium Hotel
- 1
It looks like NIVULA SA is not recommended by any hotels
Check out the top 10 most recommended NIVULA SA alternativesExpert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Reputation is perfect to your company to save time, organize and collect all guest feedbacks in just one tool from all the different websites. You always know what aspects to improve, what actions to take and with what priority thanks to the cockpit.
Showing all answers to: "What does this product or service do well?"
Reputation is perfect to your company to save time, organize and collect all guest feedbacks in just one tool from all the different websites. You always know what aspects to improve, what actions to take and with what priority thanks to the cockpit.
It allows you to respond and manage all reviews in one place, and automatically publish them on all the websites our guests post. Through Cockpit, it will enable us to monitor all the data related to our reputation (Rating, Ranking, and so on ) on every website: Boookin.com, Expedia, TripAdvisor, and so on
Question:
What differentiates this product or service from the competition?
Answer:
When integrated with the PMS, it makes it easier to identify which customer left which review, it is multi properties and customizable. it's perfect for an hotel or a group which want to improve their ranking and position.
Showing all answers to: "What differentiates this product or service from the competition?"
When integrated with the PMS, it makes it easier to identify which customer left which review, it is multi properties and customizable. it's perfect for an hotel or a group which want to improve their ranking and position.
Reputation supplies a list of strengths and weaknesses features of our hotel and transforms them into a to-do list of things to do to improve our rating on Boookin.com, Expedia, TripAdvisor, and so on. In the end, it allows us to raise our occupancy and rates.
Jackpot is an easy way to provide economic incentives to everyone involved in the improvement of the reputation of the Hotel
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Reputation will help you to not waste time checking million different reviews coming from different websites. You can check everything from one dashboards. Using the cockpit you always know how is going your hotel, what you have to improve to be THE best!
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Reputation will help you to not waste time checking million different reviews coming from different websites. You can check everything from one dashboards. Using the cockpit you always know how is going your hotel, what you have to improve to be THE best!
If you want, to improve the performance of your hotel by improving its reputation by ameliorating some basic features with a small investment of time and money, Reputation could be very helpful in leading you easily in the task.
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NIVULA SA Integrations
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Support
Unverified
NIVULA SA has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
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