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Review of NIVULA SA

10
Complete tool that allows me to manage Guest comments in a more organised way
Hotel Manager from 50-74 room City Center Hotels in Genoa (Italy)
Verified
3 years ago
Products Reviewed
Reputation Management
What do you like most?
I use Reputation by Nivula on a daily basis because it allows me to monitor and manage all the reviews regardless of the channel they come from with a single tool, this allows me to be timely in responding to the Customer and to immediately identify and resolve any problems reported by the Guests
What do you dislike or think could be improved?
Nothing to report, perhaps a function could be added that sends an email or message if insufficient feedback is received
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
N/A

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