Head of Operations

3 months ago

Verified

... Efficient work and the best example that AI should not replace employees in the hotel industry, but should support them ...

Asst. Front Office Manager

2 months ago

Verified

... Mara safes time and costs. Before we were just trying to answer everything because we could manage the volume of responses. Now we are reading and answering really every guests comment. ...

Hotel Manager

8 months ago

Verified

... I like that it is very easy to get good responses to any review. I did not have a single reply I couln´t use. Review analisys are good and comparing hotels too. Since I use MARA we have 100% ...

Cluster Guest Relation Manager

4 months ago

Verified

... Very helpful tool to answer feedback quickly and competently ...

Cluster Guest Relation Manager

4 months ago

Verified

... Very helpful tool to answer feedback quickly and competently ...

Guest Relation

3 months ago

Verified

... I truly value having all the property information conveniently displayed on a single page. This setup makes it much easier to navigate through and compare different properties, saving time and reducing complexity in our decision-making process. The AI integration is particularly noteworthy. It enhances our efficiency by providing smart recommendations and insights that streamline ...

Management

3 months ago

Verified

... Great Product & Service with Fast and Optimised Automated Review Generator offering several Tools like Insights, Analytics, Robust Efficient & Consistent Replies ...

Management

3 months ago

Verified

... Great Product & Service with Fast and Optimised Automated Review Generator offering several Tools like Insights, Analytics, Robust Efficient & Consistent Replies ...

General Manager

3 months ago

Verified

... The professional language, the quality of the response detailing every response. I could not write the response as good myself and it would take me 15 x longer to create the resonse ...

3 months ago

Verified

... MARA Review Reply Assistant is smart and very easy to use. Working with the reply assistant saves your time as well wich is a really great benefit out of your working time. ...

Relief Duty Manager

3 months ago

Verified

... It's great that Mara responds to each review individually and is so quick. The personal touch really makes a difference and shows that the company genuinely values customer feedback. In a time when ...

Relief Duty Manager

3 months ago

Verified

... It's great that Mara responds to each review individually and is so quick. The personal touch really makes a difference and shows that the company genuinely values customer feedback. In a time when ...

Manager

3 months ago

Verified

... A great tool to have, simple and helpful specially it had not only made my job easier but I have been able to delegate many of my responsabilities to ther rest of the team knowing that the review was going to be written properly. Offered a more creative way to reply in a positive ...

Manager

3 months ago

Verified

... Extremely easy and helpful tool to use. ...

Online Reputation Manager

3 months ago

Verified

... It allows you to respond to reviews very quickly, personalizing the tone of voice, providing specific answers to particular points, and enabling the addition of pre-configurations to offer responses that provide value to both the customer and potential clients. Responding to reviews is a task that consumes a lot of time and energy and wears down staff. With Mara, they can respond to almost all reviews very quickly, also avoiding spelling and grammar ...

Online Reputation Manager

3 months ago

Verified

... It allows you to respond to reviews very quickly, personalizing the tone of voice, providing specific answers to particular points, and enabling the addition of pre-configurations to offer responses ...

Front Office Manager Upon Angels

3 months ago

Verified

... Answer personalised and polite responses, concise and concrete answers Concise and concrete answers. All the answers to the evaluations are careful and detailed, all the details are evaluated and ...

Front Office Manager Upon Angels

3 months ago

Verified

... Answer personalised and polite responses, concise and concrete answers Concise and concrete answers. All the answers to the evaluations are careful and detailed, all the details are evaluated and ...

Front Office Manager Upon Angels

3 months ago

Verified

... Answer personalised and polite responses, concise and concrete answers Concise and concrete answers. All the answers to the evaluations are careful and detailed, all the details are evaluated and ...

Front Office Manager Upon Angels

3 months ago

Verified

... Answer personalised and polite responses, concise and concrete answers Concise and concrete answers. All the answers to the evaluations are careful and detailed, all the details are evaluated and ...

Front Office Manager Upon Angels

3 months ago

Verified

... Answer personalised and polite responses, concise and concrete answers Concise and concrete answers. All the answers to the evaluations are careful and detailed, all the details are evaluated and ...

Front Office Manager Upon Angels

3 months ago

Verified

... Answer personalised and polite responses, concise and concrete answers Concise and concrete answers. All the answers to the evaluations are careful and detailed, all the details are evaluated and ...

Front Office Manager Upon Angels

3 months ago

Verified

... Answer personalised and polite responses, concise and concrete answers Concise and concrete answers. All the answers to the evaluations are careful and detailed, all the details are evaluated and ...

Front Office Manager Upon Angels

3 months ago

Verified

... Answer personalised and polite responses, concise and concrete answers Concise and concrete answers. All the answers to the evaluations are careful and detailed, all the details are evaluated and ...

Front Office Manager Upon Angels

3 months ago

Verified

... Answer personalised and polite responses, concise and concrete answers Concise and concrete answers. All the answers to the evaluations are careful and detailed, all the details are evaluated and ...

Front Office Manager Upon Angels

3 months ago

Verified

... Answer personalised and polite responses, concise and concrete answers Concise and concrete answers. All the answers to the evaluations are careful and detailed, all the details are evaluated and ...

Front Office Manager Upon Angels

3 months ago

Verified

... Answer personalised and polite responses, concise and concrete answers Concise and concrete answers. All the answers to the evaluations are careful and detailed, all the details are evaluated and ...

Front Office Manager Upon Angels

3 months ago

Verified

... Answer personalised and polite responses, concise and concrete answers Concise and concrete answers. All the answers to the evaluations are careful and detailed, all the details are evaluated and ...

Front Office Manager Upon Angels

3 months ago

Verified

... Answer personalised and polite responses, concise and concrete answers Concise and concrete answers. All the answers to the evaluations are careful and detailed, all the details are evaluated and answered ...

Front Office Manager Upon Angels

3 months ago

Verified

... Answer personalised and polite responses, concise and concrete answers Concise and concrete answers. All the answers to the evaluations are careful and detailed, all the details are evaluated and ...

Front Office Manager Upon Angels

3 months ago

Verified

... Answer personalised and polite responses, concise and concrete answers Concise and concrete answers. All the answers to the evaluations are careful and detailed, all the details are evaluated and ...

Front Office Manager Upon Angels

3 months ago

Verified

... In French the address is impersonal, (tu) and I think that might be a problem, but it's the only note/flaw ...

Rooms Operations Manager

3 months ago

Verified

... Mara is great because it helps me in my daily routine to write a more detailed text, which also saves me a lot of time because I don't have to spend so much time thinking about it anymore, I just have to check whether the feedback matches ...

Rooms Operations Manager

3 months ago

Verified

... Mara is great because it helps me in my daily routine to write a more detailed text, which also saves me a lot of time because I don't have to spend so much time thinking about it anymore, I just have to check whether the feedback ...

Marketing

3 months ago

Verified

... It's easier to manage my time with Mara's help with the answers. ...

Marketing

3 months ago

Verified

... Right to the subject/answer; easy to use ; detailed and to thepoint answers, clear answers ; Very polite in the way she replies ...

Marketing

3 months ago

Verified

... I think Mara is very well developed/ friendly, the points are clear and it helps a lot in the response ...

Marketing

3 months ago

Verified

... I think Mara is very well developed/ friendly, the points are clear and it helps a lot in the response ...

3 months ago

Verified

... Mara solutions reply generator is very user friendly. It's very helpful to answer reviews quickly. Mara solutions reads the review and transform it on topics to better understand it and suggest an ...

3 months ago

Verified

... Integration with more selling or revenue management platforms could be nice. Nowadays analyzing reviews and rating them it's used as a measure to the revenue management. ...

Reception Manager

3 months ago

Verified

... Immense help ...

Reception Manager

3 months ago

Verified

... My favorite part is obviously the time saving, and the fact that in a few seconds it gives more answers ...

Jr. Assistant Housekeeping Manage

2 months ago

Verified

... I recently encountered an issue while using MARA AI Review Assistant, and I must say, I’m incredibly impressed with their support team, especially Tobias. Although the issue turned out to be rooted in Booking.com, Tobias reached out promptly ...

hotel manager

2 months ago

Verified

... be in contact with client, quick answer without so much thinking, see everything on one place, getting remainders on email ...

hotel manager

2 months ago

Verified

... be in contact with client, quick answer without so much thinking, see everything on one place, getting remainders on email ...

Director of Systems

2 months ago

Verified

... Mara is constantly improving and is increasingly becoming a partner in the entire reputation management process. I think it will be a real alternative to the established providers in the foreseeable ...

Operations Managerin

2 months ago

Verified

... I think it's great that you get such wonderful answers straight away. Especially with bad guest reviews, where you probably wouldn't answer so nicely yourself ...

Front Office Manager

2 months ago

Verified

... Simple and uncomplicated handling. Reviews can finally be answered in the local language. No more “standard answers” at last. Each answer is customized to the review. ...

Hotel Manager

2 months ago

Verified

... Save time. Personalize. Polite ...

Resident Manager

1 months ago

Verified

... How THE FLAG Zürich Boosted Its Review Score by 4% Using MARA ...

Guest Experience Manager

1 months ago

Verified

... How STAYERY Increased Their Response Rate to Over 90% with MARA ...

Director of Rooms

1 months ago

Verified

... Great software and game changer as guest reply assistant ...

Operations Manager

1 months ago

Verified

... How Nena Apartments Boosted Productivity and Improved Guest Ratings Using MARA ...

Hotel Manager

1 months ago

Verified

... The most simple way to save time every day and answer all your clients in so many languages with always the right tone. ...

Executive Assistant

1 months ago

Verified

... I am absolutely delighted with Mara. The team is super committed, helpful and above all, they are always available. They respond by phone immediately or by email within a very short time. And they go ...

Executive Assistant

1 months ago

Verified

... I am absolutely delighted with Mara. The team is super committed, helpful and above all, they are always available. They respond by phone immediately or by email within a very short time. And they go ...

Executive Assistant

1 months ago

Verified

... The group overview and the analytics as well as the over night reply service is great and is a great time saver! ...

General Manager

1 months ago

Verified

... Very good support from the team, helping you to use the program to the most. Very efficient and helps reduce the time of answering reviews ...

General Manager

1 months ago

Verified

... We are completely happy with the way Mara supports us. Nothing to be added at this time. Thank you for everything ...

General Manager

1 months ago

Verified

... the generation of professional replies taking language and comments into considerations . It is fast, reliable and professional. It helps to understand the feedback of the guest much quicker. ...

Guest Relations Manager

1 months ago

Verified

... Value for money, intuitive usability, impressive AI functions, great support, time saving regarding answering reviews, still very personalized and smart, very appealing in all points, brand identity ...

Ass. Hotel Manager

1 months ago

Verified

... I have been using the TOOL Mara for some time and am absolutely thrilled with its functionality and user-friendliness. Mara has helped me enormously in responding to reviews professionally and ...

Hotel Manager

1 months ago

Verified

... Mara is very helpful and supports us with time saving and a very professional answers / replies which also very important for the guests ...

Duty Manager

1 months ago

Verified

... Wonderful ...

Duty Manager

1 months ago

Verified

... The guideline that has been provided is very helpful and doesn't need to be update so far. Very detailed explanation ...

Duty Manager

1 months ago

Verified

... Nothing. Very helpful and detailed explanation that doesn't need any more update since it's very deep and handy at the same time. ...

Duty Manager

1 months ago

Verified

... The guideline that has been provided is very helpful and doesn't need to be update so far. Very detailed explanation ...

Duty Manager

1 months ago

Verified

... I like the efficient and professional answer for all the guest reviews. The maintenance service works properly. All the functions are very easy to understand, and it makes our job very easy to answer ...

Front Office Supervisor

1 months ago

Verified

... MARA is saving valuable time that can be used for different tasks. It is also a very helpful tool to answer reviews more efficently and appropriately. Another thing I really like about this ...

Front Office Supervisor

1 months ago

Verified

... I like the option to save templates for often asked questions of guests, but unfortunately it does not always recognize the topics even though the exact key words are mentioned. I have put several key words for each template already and it still is not working on a reliable basis. This means after all I have to recheck MARAs answer again, because I cannot be sure, that she used the needed templates. Also eventhough she works fine for the positive and the neutral reviews, it still remains a problem to answer negative reviews with her help, as she tends to be quite "unemotional" about difficult topics. For the guest it could easily look like we did not care about their review and just answered it because we had to and that would lead to a bad ...

Assitant Manager

1 months ago

Verified

... I have been working with Mara for more than a year now to answer our hotel reviews and can only recommend it. If you don't want to work with templates that you are constantly trying to customize as ...

Regional Reisecenter

1 months ago

Verified

... The user-friendly operation makes answering the reviews really easy. The answers are never identical to the previous ones - this seems authentic and not like an AI-generated answer. Thanks for that! Paula's customer service must also be mentioned positively - questions and concerns are dealt with quickly ...

Operation Assistant

1 months ago

Verified

... One area that could be further optimized at MARA Solutions is integration with additional review platforms such as Tripadvisor, HolidayCheck and Expedia. With expanded links to additional platforms, the tool could be perfected even further by enabling an even more comprehensive and precise overview of guest feedback on all relevant channels. Additionally, improving ...

Operation Assistant

1 months ago

Verified

... One area that could be further optimized at MARA Solutions is integration with additional review platforms such as Tripadvisor, HolidayCheck and Expedia. With expanded links to additional platforms, ...

Hotelleitung

1 months ago

Verified

... How easy it is to answer everything. The training we received on how to use MARA. The very good support for questions. ...

Hotelmanager

1 months ago

Verified

... The evaluation/analysis could still be optimized. Currently only summarized in English. Not exactly advantageous for our hotel in Germany, as many of the non-German employees do not speak English and ...

Hotelmanager

1 months ago

Verified

... The evaluation/analysis could still be optimized. Currently only summarized in English. Not exactly advantageous for our hotel in Germany, as many of the non-German employees do not speak English and ...

Head of technology

1 months ago

Verified

... What stands out the most about MARA is the AI Review Response Generator. It not only saves our team a significant amount of time but also ensures that every response is aligned with our brand's ...

Head of technology

1 months ago

Verified

... One area for improvement with MARA is the initial setup for brand voice customization. Fine-tuning the AI to capture the nuances of our brand style can be time-consuming and requires a bit of trial and error. Additionally, expanding the customization options for specific ...

Head of technology

1 months ago

Verified

... What stands out the most about MARA is the AI Review Response Generator. It not only saves our team a significant amount of time but also ensures that every response is aligned with our brand's ...

General Manager

1 months ago

Verified

... stay open minded to the hotel feedback for improving the tool in the future - focus should be always the core business ...

General Manager

1 months ago

Verified

... stay open minded to the hotel feedback for improving the tool in the future - focus should be always the core business ...

Front Office Manager

1 months ago

Verified

... It is a fantastic working tool. It saves a lot of time. The best thing is the help they offer at all times. Thank you Paula!!!! ...

Front Office Manager

1 months ago

Verified

... It is a fantastic working tool. It saves a lot of time. The best thing is the help they offer at all times. Thank you Paula!!!! ...

Hoteldirektor

1 months ago

Verified

... The answers are generally in line with the general trend, which can be interpreted as somewhat submissive. Some answers therefore diminish the true value of the company and encourage guests to look ...

Hoteldirektor

1 months ago

Verified

... The answers are generally in line with the general trend, which can be interpreted as somewhat submissive. Some answers therefore diminish the true value of the company and encourage guests to look ...

Assistenz des Vorstands, JUFA Hotel Qualitätsmanagement

1 months ago

Verified

... The tool offers a very good overview. The easy handling and support with AI not only save time in everyday life, but the guest feedback is answered professionally. ...

Owner / Managing Director

23 days ago

Verified

... The Mara Soulution site is impressive across the board! Its ease of use means I can get started without any problems and saves me valuable time every day. I particularly like the incredibly friendly and courteous support, which is always helpful and quickly ...

Stellv. Direktor

22 days ago

Verified

... The platform is easy to set up and very user-friendly. The connection with the direct answer option via AI and automation is great. The AI ​​is always learning and getting better over time. The technical support from Mara Solutions is also unique ...

Front Office manager

21 days ago

Verified

... MARA enables me to save a significant amount of time through its intelligent automation and efficiency, which has greatly improved our workflow. Instead of spending hours manually gathering and ...

Front Office manager

21 days ago

Verified

... MARA enables me to save a significant amount of time through its intelligent automation and efficiency, which has greatly improved our workflow. Instead of spending hours manually gathering and ...

Director

21 days ago

Verified

... MARA is characterized by extremely quick and easy setup via web browser. In addition, even beginners can find their way around within a few minutes thanks to the intuitive user interface and it is ...

Director

21 days ago

Verified

... MARA is characterized by extremely quick and easy setup via web browser. In addition, even beginners can find their way around within a few minutes thanks to the intuitive user interface and it is ...

Director

21 days ago

Verified

... MARA is characterized by extremely quick and easy setup via web browser. In addition, even beginners can find their way around within a few minutes thanks to the intuitive user interface and it is not overloaded with icons, tabs, etc. The AI ...

Director of Rooms

21 days ago

Verified

... Easy to use & intuitive and very reactive in support questions. Great Awi functionality that is very well made, bravo! ...

Director of Rooms

21 days ago

Verified

... Easy to use & intuitive and very reactive in support questions. Great Awi functionality that is very well made, bravo! ...

Director of Rooms

21 days ago

Verified

... Easy to use & intuitive and very reactive in support questions. Great Awi functionality that is very well made, bravo! ...

FD

21 days ago

Verified

... Unfortunately, the review analysis is only available in English, which makes it difficult to discuss in meetings with employees who are not so proficient in English. ...

Director

20 days ago

Verified

... I am pleasantly surprised because everything worked smoothly. The service was reliable and the user-friendliness was convincing. ...

Guest Relation Mitarbeiterin

19 days ago

Verified

... Very suitable for complaint handling, can be easily adapted to the individual company with the newly developed brand voice! ...

General Manager, Customer Experience

19 days ago

Verified

... MARA AI has revolutionized our hotel operations. This innovative AI platform has significantly streamlined our processes, increased efficiency, and elevated our guest experience. The intuitive interface and powerful auto ...

Back Office Manager

19 days ago

Verified

... Mara gives good answers to guest feedback ...

Back Office Manager

19 days ago

Verified

... Mara gives good answers to guest feedback in english, helps to answer guest feedback in an appropriate and decent manner ...

Back Office Manager

19 days ago

Verified

... Mara gives good answers to guest feedback in english, helps to answer guest feedback in an appropriate and decent manner ...

Back Office Manager

19 days ago

Verified

... Mara gives good answers to guest feedback in english, helps to answer guest feedback in an appropriate and decent manner ...

Front Office Agent

19 days ago

Verified

... Mara is always very helpfull and supports us everytime when needed! ...

Front Office Agent

19 days ago

Verified

... Mara is always very helpfull and supports us everytime when needed! ...

Guest Relation Manager

19 days ago

Verified

... The AI ​​is constantly learning. Because the product is still new, we are in active communication and support each other. ...

Stv. Hoteldirektorin

19 days ago

Verified

... The way people are addressed could be improved, as the cash on delivery is not allowed on various portals. There is also a need for improvement in the AI ​​responses when there is little text ...

Guest Relation Manager

19 days ago

Verified

... In my opinion, Mara's team does a good job of meeting the specific needs of the hotel industry. This leaves more time for communication with guests on site. Keep it up :) ...

Subdirección

17 days ago

Verified

... What I like most is how easy it is to respond to some of the complicated comments and how easy and intuitive the application is. ...

Subdirección

17 days ago

Verified

... At some moments when we want to answer a comment and I want a general response, one half remains, and it seems that the other half does not arrive to load and there is that revolver to generate ...

FOM

17 days ago

Verified

... An integration of other OTAs such as Expedia, Tripadvisor, HolidayCheck and others would be desirable so that direct answers from MARA are possible. The stream already works on all common platforms. ...

Hotel director

17 days ago

Verified

... That all answers are different and very exact. Very noble words for negative reputations. very nice smart snippets. Very helpful and easy to create ...

Hotel director

17 days ago

Verified

... That all answers are different and very exact. Very noble words for negative reputations. very nice smart snippets. Very helpful and easy to create ...

Hotel director

17 days ago

Verified

... That all answers are different and very exact. Very noble words for negative reputations. very nice smart snippets. Very helpful and easy to create ...

Hotel director

17 days ago

Verified

... As i already told, the articles are not every time correct. Less price for the extended version. Connection to OTA should be possible in the standard version. ...

Hotel director

17 days ago

Verified

... As i already told, the articles are not every time correct. Less price for the extended version. Connection to OTA should be possible in the standard version. ...

Hotel director

17 days ago

Verified

... That all answers are different and very exact. Very noble words for negative reputations. very nice smart snippets. Very helpful and easy to create ...

Assistant to Front Office Manager

17 days ago

Verified

... Mara solutions really improved the replying on guest reviews for our hotel. It does individually create replies that fit to every review. With Mara we have a great reply rate and it spares us a lot of time thinking of the right words. The price is also very affordable. Me and my colleagues ...

Assistant to Front Office Manager

17 days ago

Verified

... Mara solutions really improved the replying on guest reviews for our hotel. It does individually create replies that fit to every review. With Mara we have a great reply rate and it spares us a lot ...

Team Assistant Operations

17 days ago

Verified

... Mara offers ready to publish teylor made answers, which can be used blindly - that is how perfect they are. ...

General Manager

17 days ago

Verified

... The uncomplicated handling of the system. The possibility to answer the guest in their native language. An AI that really provides support. Time saving ...

Hotel Manager

17 days ago

Verified

... The platform's ease of use significantly enhances user experience and efficiency. The agility in responding to reviews ensures timely and effective customer engagement. We prioritize formal and ...

Hotel Manager

17 days ago

Verified

... Agility in responding to reviews ...

Hotel Manager

17 days ago

Verified

... The platform's ease of use significantly enhances user experience and efficiency. The agility in responding to reviews ensures timely and effective customer engagement. We prioritize formal and ...

Manager

16 days ago

Verified

... It's the best tool I used, and the translator its really important, otherwise, i will add tool to report comments on TripAdvisor. ...

Manager

16 days ago

Verified

... Its a platform where your can sea clearly what are you doing good, and what do you need to improve. ...

Guest Relations Manager

15 days ago

Verified

... MARA helped us drastically reducing the time spent on responding to reviews and ensuring consistent, high-quality responses. With MARA, we not only boosted our efficiency but also ensured continuous ...

Front Office Manager

15 days ago

Verified

... It is easier and quicker to respond to complex complaints and also provides a good response template even for specific complaints. Personalisation of responses to specific topics is possible. Very ...

Front Office Manager

15 days ago

Verified

... Sometimes the answer does not fit, is to superficial, even if a detailed answer is selected. The writing style sometimes seems artificial and not authentic if you post many answers one after the ...

Group Head of Procurement

18 days ago

Verified

... The response from our colleagues has been very good and the handling is easy to understand for everyone. MARA is constantly evolving and we are happy to participate in the innovations that are ...

FD

18 days ago

Verified

... Super supportive tool ...

FD

18 days ago

Verified

... - The ease of use. - Fast and helpful support. - Many different answer options. - Time savings. - Reduced personnel costs ...

FD

18 days ago

Verified

... - The ease of use. - Fast and helpful support. - Many different answer options. - Time savings. - Reduced personnel costs ...

Front Office Manager

18 days ago

Verified

... MARA has helped us to collect and streamline our guest reviews and provide an easy filtering system and an ever growing and learning AI response tool. This allows us to respond on time to all our ...

Front Office Manager

18 days ago

Verified

... MARA has helped us to collect and streamline our guest reviews and provide an easy filtering system and an ever growing and learning AI response tool. This allows us to respond on time to all our ...

Director

18 days ago

Verified

... It would be even better if the answers were kept more precise in the hotel style and the AI ​​would, for example, take over the signature immediately. ...

deputy director

18 days ago

Verified

... The speed of generating an accurate response to a comment, with prior configuration The speed of generating an accurate response to a comment, with prior configuration. Streamlines the daily ...

deputy director

18 days ago

Verified

... The speed of generating an accurate response to a comment, with prior configuration The speed of generating an accurate response to a comment, with prior configuration. Streamlines the daily operations of the department in charge of responding ...

deputy director

18 days ago

Verified

... see the option to facilitate the previous configuration issue See the option to facilitate the previous configuration topic. Vary the responses given to the same complaint, so that the same words or ...

Hotel director

14 days ago

Verified

... It makes my work easier, I work much faster and more efficiently, and I can also delegate it to my team. ...

Director

12 days ago

Verified

... I save time. Almost everything is done automatically and is also very intuitive. I am a fan of AI and think it's great that it is used so easily for the user. ...

Assistant hotel manager

12 days ago

Verified

... Great reviews management software ...

Assistant hotel manager

12 days ago

Verified

... Clearness of the software, the information is right under our eyes. I really like the ability to see the score of each category of the hotel allowing us to know where to put our focus. ...

Operations Manager

11 days ago

Verified

... I can't think of anything at the moment. All of the improvements I suggested have already been implemented. I look forward to working with Mara every day. ...

Hotelfachfrau

11 days ago

Verified

... that I have everything at a glance, especially as a cluster manager, that the answers are super easy to provide. Work is made easier in many ways. ...

Quality Agent

11 days ago

Verified

... MARA saves us a lot of time in answering reviews every day, so we can really focus on the special cases. We can see at a glance what our guests like or what we can improve. ...

Quality Agent

11 days ago

Verified

... The integration of additional hotel agents would make daily work even easier. Further adjustments are planned in the near future. ...

Director of Marketing

11 days ago

Verified

... Collecting and answering reviews in the 21st century ...

Accounting Supervisor

10 days ago

Verified

... Additional hotel agents, such as Expedia, would make daily work even easier, but there are also challenges such as live feedback directed to the hotel. ...

Supervisor Reservation

10 days ago

Verified

... The analytics offers us a great opportunity to assign potential for improvement directly to our departments. The time savings are enormous and the AI ​​is particularly helpful for colleagues who ...

Supervisor Reservation

10 days ago

Verified

... The analytics offers us a great opportunity to assign potential for improvement directly to our departments. The time savings are enormous and the AI ​​is particularly helpful for colleagues who ...

Director of Operation

5 days ago

Verified

... Good choice of words, learns quickly from repetition, saves time when editing reviews. Very easy to use, which is good, especially with the many newcomers. ...

Director of Operation

5 days ago

Verified

... I think the team is working on a lot of things and is immediately taking feedback into account in order to implement them. I am very satisfied so far. ...

Dirctor of Commercial

5 days ago

Verified

... Currently I don't have anything that needs to be improved. Always nice and friendly cooperation and an open ear for suggestions for improvement and feedback. ...

Dirctor of Commercial

5 days ago

Verified

... Currently I don't have anything that needs to be improved. Always nice and friendly cooperation and an open ear for suggestions for improvement and feedback. ...

Project Leader

5 days ago

Verified

... Always up to date with MARA ...

Project Leader

5 days ago

Verified

... Always up to date with MARA ...

Project Leader

5 days ago

Verified

... Sometimes the answer could be a bit more personal, especially if the rating is appropriate. This means that the text could also be a bit more refreshing. ...

Co-Founder

5 days ago

Verified

... Mara is very clear and makes it easier for our operational team to respond to reviews via various channels. We can use the statistical evaluations to implement our customer feedback and make ...

Front Office Manager

4 days ago

Verified

... Super easy to get a response from guest feedback ...

Head of Operations

3 months ago

Verified

... Reporting in the background can be even more detailed, so that monthly and annual evaluations can also be drawn. Invitation does not go out when a new employee is created - the employee always has to ...

Cluster Guest Relation Manager

4 months ago

Verified

... Very helpful tool to answer feedback quickly and competently ...

Cluster Guest Relation Manager

4 months ago

Verified

... The clarity. MARA has a very simple and easy-to-understand layout and hardly needs any explanations. The functions are also great. Everything works very well, the wording is easy to understand and not too pretentious. The inbox is also really very useful, as you can see all the reviews ...

Cluster Guest Relation Manager

4 months ago

Verified

... Very helpful tool to answer feedback quickly and competently ...

Front Office Manager

3 months ago

Verified

... I enjoy using MARA because it is perfect for my daily needs and for my department but this is not it. The fact that I get an instant response from their team regarding any suggestions any changes is impressive and I love that. Also, now that we can directly ...

Front Office Manager

3 months ago

Verified

... I we could have an add on or an extension to the explorer that can pick up reviews and post answers directly for example. Also, Expedia seems to be a bit behind if they can include it. Other than ...

Guest Relation

3 months ago

Verified

Geschaftsfuhrer

3 months ago

Verified

... I was particularly impressed that Mara, with the help of AI, can generate very empathetic and quick responses, addressing all aspects of guest reviews. In summary: Mara exceeded my expectations! ...

Management

3 months ago

Verified

... Great Product & Service with Fast and Optimised Automated Review Generator offering several Tools like Insights, Analytics, Robust Efficient & Consistent Replies ...

Management

3 months ago

Verified

... Great Product & Service with Fast and Optimised Automated Review Generator offering several Tools like Insights, Analytics, Robust Efficient & Consistent Replies ...

Management

3 months ago

Verified

... Great Product & Service with Fast and Optimised Automated Review Generator offering several Tools like Insights, Analytics, Robust Efficient & Consistent Replies ...

Management

3 months ago

Verified

... Great Product & Service with Fast and Optimised Automated Review Generator offering several Tools like Insights, Analytics, Robust Efficient & Consistent Replies ...

General Manager

3 months ago

Verified

... The professional language, the quality of the response detailing every response. I could not write the response as good myself and it would take me 15 x longer to create the resonse ...

Manager

3 months ago

Verified

... A great tool to have, simple and helpful specially it had not only made my job easier but I have been able to delegate many of my responsabilities to ther rest of the team knowing that the review was ...

Administration

3 months ago

Verified

... Mara is a very easy to use and reliable automatic response platfor, It allows us to respond much faster. Thanks ...

Online Reputation Manager

3 months ago

Verified

... It allows you to respond to reviews very quickly, personalizing the tone of voice, providing specific answers to particular points, and enabling the addition of pre-configurations to offer responses ...

Online Reputation Manager

3 months ago

Verified

... It allows you to respond to reviews very quickly, personalizing the tone of voice, providing specific answers to particular points, and enabling the addition of pre-configurations to offer responses that provide value to both the customer and potential clients. Responding to reviews is a task that consumes a lot of time and energy and wears down staff. With Mara, they can respond to almost all reviews very quickly, also avoiding ...

Online Reputation Manager

3 months ago

Verified

... It allows you to respond to reviews very quickly, personalizing the tone of voice, providing specific answers to particular points, and enabling the addition of pre-configurations to offer responses ...

Online Reputation Manager

3 months ago

Verified

... It allows you to respond to reviews very quickly, personalizing the tone of voice, providing specific answers to particular points, and enabling the addition of pre-configurations to offer responses ...

Rooms Operations Manager

3 months ago

Verified

... I love the most : the review inbox, the review insights & the review reply generator ...

Rooms Operations Manager

3 months ago

Verified

... I love the most : the review inbox, the review insights & the review reply generator ...

3 months ago

Verified

... Mara solutions reply generator is very user friendly. It's very helpful to answer reviews quickly. Mara solutions reads the review and transform it on topics to better understand it and suggest an ...

3 months ago

Verified

... Mara solutions reply generator is very user friendly. It's very helpful to answer reviews quickly. Mara solutions reads the review and transform it on topics to better understand it and suggest an ...

Head of Digitization

2 months ago

Verified

... We’ve had an outstanding experience working with MARA solutions. Their platform has significantly streamlined our feedback management process, providing us with valuable insights into guest ...

F&B Manager

2 months ago

Verified

... All extranets in one place, some of them can be answered directly through the server, smart presets can be mantenied and automatically applied, the same with signatures ...

F&B Manager

2 months ago

Verified

... All extranets in one place, some of them can be answered directly through the server, smart presets can be mantenied and automatically applied, the same with signatures ...

F&B Manager

2 months ago

Verified

... All extranets in one place, some of them can be answered directly through the server, smart presets can be mantenied and automatically applied, the same with signatures ...

F&B Manager

2 months ago

Verified

... All extranets in one place, some of them can be answered directly through the server, smart presets can be mantenied and automatically applied, the same with signatures ...

F&B Manager

2 months ago

Verified

... All extranets in one place, some of them can be answered directly through the server, smart presets can be mantenied and automatically applied, the same with signatures ...

Cluster Marketing Manager

2 months ago

Verified

... Good UX to use the tool + great support team + good connectivity = a great and efficient way to answer reviews in no time ...

General Manager

2 months ago

Verified

... Mara makes it easy to draft the answers to all our reviews, gain time for our guest and other task! ...

General Manager

2 months ago

Verified

... Mara makes it easy to draft the answers to all our reviews, gain time for our guest and other task! ...

Front Office Manager

2 months ago

Verified

... Simple and uncomplicated handling. Reviews can finally be answered in the local language. No more “standard answers” at last. Each answer is customized to the review. ...

Resident Manager

1 months ago

Verified

... Implementing MARA has been transformative for THE FLAG Zürich. We've not only seen a remarkable improvement in our response rate and received more reviews, but we've also achieved a significant ...

Guest Experience Manager

1 months ago

Verified

Assistant Front Office Manager

1 months ago

Verified

... Great program to answer guest reviews and save time ...

Operations Manager

1 months ago

Verified

... We've managed to automate 80% of our review reply process, freeing up our small but dedicated team to focus on other critical tasks. Moreover, the leap in our guest ratings and the ability to ...

Operations Manager

1 months ago

Verified

... We've managed to automate 80% of our review reply process, freeing up our small but dedicated team to focus on other critical tasks. Moreover, the leap in our guest ratings and the ability to ...

Executive Assistant

1 months ago

Verified

... The group overview and the analytics as well as the over night reply service is great and is a great time saver! ...

General Manager

1 months ago

Verified

... Professional Reputation Management ...

Guest Relations Manager

1 months ago

Verified

... Value for money, intuitive usability, impressive AI functions, great support, time saving regarding answering reviews, still very personalized and smart, very appealing in all points, brand identity and brand language flow in perfectly and developed constantly with assistance of AI. I am totally impressed and thrilled by the function that replies are generated ...

Guest Relations Manager

1 months ago

Verified

... Value for money, intuitive usability, impressive AI functions, great support, time saving regarding answering reviews, still very personalized and smart, very appealing in all points, brand identity ...

Guest Relations Manager

1 months ago

Verified

... Value for money, intuitive usability, impressive AI functions, great support, time saving regarding answering reviews, still very personalized and smart, very appealing in all points, brand identity and brand language flow in perfectly and developed constantly with assistance of AI. I am totally impressed and thrilled by the function that replies ...

Ass. Hotel Manager

1 months ago

Verified

... I have been using the TOOL Mara for some time and am absolutely thrilled with its functionality and user-friendliness. Mara has helped me enormously in responding to reviews professionally and ...

Ass. Hotel Manager

1 months ago

Verified

... I have been using the TOOL Mara for some time and am absolutely thrilled with its functionality and user-friendliness. Mara has helped me enormously in responding to reviews professionally and ...

Duty Manager

1 months ago

Verified

... The best tool for the guest reviews answers ...

Duty Manager

1 months ago

Verified

... The best tool for the guest reviews answers ...

Duty Manager

1 months ago

Verified

... It sometimes comes to an answer which doesn't match the given review. Maybe, the words have to be improved for all the reviews. ...

Duty Manager

1 months ago

Verified

... The best tool for the guest reviews answers ...

Front Office Supervisor

1 months ago

Verified

... MARA is saving valuable time that can be used for different tasks. It is also a very helpful tool to answer reviews more efficently and appropriately. Another thing I really like about this ...

Front Office Supervisor

1 months ago

Verified

... MARA is saving valuable time that can be used for different tasks. It is also a very helpful tool to answer reviews more efficently and appropriately. Another thing I really like about this application is the option to generate further reviews based on the first one that was generated. This means we are often able to reuse ...

Front Office Supervisor

1 months ago

Verified

... MARA is saving valuable time that can be used for different tasks. It is also a very helpful tool to answer reviews more efficently and appropriately. Another thing I really like about this ...

Front Office Supervisor

1 months ago

Verified

... I like the option to save templates for often asked questions of guests, but unfortunately it does not always recognize the topics even though the exact key words are mentioned. I have put several ...

Front Office Supervisor

1 months ago

Verified

... MARA is saving valuable time that can be used for different tasks. It is also a very helpful tool to answer reviews more efficently and appropriately. Another thing I really like about this ...

Front Office Supervisor

1 months ago

Verified

... MARA is saving valuable time that can be used for different tasks. It is also a very helpful tool to answer reviews more efficently and appropriately. Another thing I really like about this ...

HM

1 months ago

Verified

... Very user friendly, great input for difficult answers, helped me to get away from my standard sentence and give me some new ways to answer to reviews especially the ones where you only have stars ...

Regional Reisecenter

1 months ago

Verified

... The user-friendly operation makes answering the reviews really easy. The answers are never identical to the previous ones - this seems authentic and not like an AI-generated answer. Thanks for that! ...

Operation Assistant

1 months ago

Verified

... Mara is a very useful tool to process your reviews quickly and efficiently ...

Operation Assistant

1 months ago

Verified

... Mara is a very useful tool to process your reviews quickly and efficiently ...

General Manager

1 months ago

Verified

... Implementing MARA has been a game-changer for us at Hotel MONOPOL Luzern. We’re consistently hitting our response rate goals, with rates as high as 88%, demonstrating our commitment to our guests. Even when dealing with negative reviews, MARA’s ...

Hotel director

1 months ago

Verified

... If you forget to reply, Mara could send an email to inform or remind you, so the error rate could be reduced. ...

Hotelleitung

1 months ago

Verified

... So easy and fast ...

Head of technology

1 months ago

Verified

... What stands out the most about MARA is the AI Review Response Generator. It not only saves our team a significant amount of time but also ensures that every response is aligned with our brand's voice. The automation feels natural and personalized ...

Head of technology

1 months ago

Verified

... Automated Review Management for seamless Guest Interaction ...

Reservierungsmitarbeiterin

1 months ago

Verified

... Professional support to really save time ...

Hoteldirektorin

1 months ago

Verified

... The clear structure and easy handling. The AI-based answering, which still gives a feeling of personal processing. Ready-made formulation of evaluations. ...

Stellvertretender Hotelleiter

1 months ago

Verified

... What I like most is that reviews are answered using AI. I also like that the review can be changed to the desired language. ...

Stellvertretender Hotelleiter

1 months ago

Verified

... What I like most is that reviews are answered using AI. I also like that the review can be changed to the desired language. ...

Management assistance

1 months ago

Verified

... It is very good that you can adjust the level of independence of the AI ​​or set thresholds up to which the AI ​​will answer assessments. This means that hardly any relevant information is ...

Management assistance

1 months ago

Verified

... It is very good that you can adjust the level of independence of the AI ​​or set thresholds up to which the AI ​​will answer assessments. This means that hardly any relevant information is ...

Management assistance

1 months ago

Verified

... It is very good that you can adjust the level of independence of the AI ​​or set thresholds up to which the AI ​​will answer assessments. This means that hardly any relevant information is ...

Assistenz des Vorstands, JUFA Hotel Qualitätsmanagement

1 months ago

Verified

... The tool offers a very good overview. The easy handling and support with AI not only save time in everyday life, but the guest feedback is answered professionally. ...

Front Office Agent

30 days ago

Verified

... It is the most professional and time-saver way to answer to all the reviews. ...

HR Coordinator / Guest Relations

30 days ago

Verified

... We think you could improve using the name of the company less. For us it often says: we at Holiday Inn Munich - City Centre..., which in our opinion often sounds fake and not like it has been written ...

Hotel Manager

30 days ago

Verified

... Modern, super helpful tool for our team - it is clear, saves a lot of time, helps with the creation of response templates & you stay in touch with guests easily and uncomplicatedly. ...

Director of Digital Technology & Marketing

21 days ago

Verified

... AI-based reply generation, especially on brand voice, is unique and saves a lot of time & Direct to channel replies. The NLP is very good and getting better every day. The customer support is ...

Director of Digital Technology & Marketing

21 days ago

Verified

... AI-based reply generation, especially on brand voice, is unique and saves a lot of time & Direct to channel replies. The NLP is very good and getting better every day. The customer support is ...

Guest Relation Manager

21 days ago

Verified

... Language is in rare cases still too sophisticated and can be recognized as AI, German feedback should automatically be answered in German. ...

Director of Rooms

21 days ago

Verified

... You can always be even more authentic with something AI driven but otherwise just more direct answer options for more efficiency ...

Head of Commerce & Collaboration

19 days ago

Verified

... Easy to use, streamlining daily tasks. Mara is user-friendly, making it easy for team members to navigate and complete tasks without a steep learning curve. ...

General Manager, Customer Experience

19 days ago

Verified

... A Game-Changer for Our Hotel ...

General Manager, Customer Experience

19 days ago

Verified

... Continue to develop direct connections to the various platforms including the international ones. We're excited to see how MARA continues to evolve and innovate, particularly in areas such as guest language processing. By further enhancing these capabilities, MARA can help us achieve even greater ...

Stv. Hoteldirektorin

19 days ago

Verified

... The way people are addressed could be improved, as the cash on delivery is not allowed on various portals. There is also a need for improvement in the AI ​​responses when there is little text ...

Stv. Hoteldirektorin

19 days ago

Verified

... The way people are addressed could be improved, as the cash on delivery is not allowed on various portals. There is also a need for improvement in the AI ​​responses when there is little text ...

Assistant to Front Office Manager

17 days ago

Verified

... Mara solutions really improved the replying on guest reviews for our hotel. It does individually create replies that fit to every review. With Mara we have a great reply rate and it spares us a lot ...

Assistant to Front Office Manager

17 days ago

Verified

... Mara solutions really improved the replying on guest reviews for our hotel. It does individually create replies that fit to every review. With Mara we have a great reply rate and it spares us a lot ...

Assistant to Front Office Manager

17 days ago

Verified

... Best invention for review replies ...

Assistant to Front Office Manager

17 days ago

Verified

... Mara solutions really improved the replying on guest reviews for our hotel. It does individually create replies that fit to every review. With Mara we have a great reply rate and it spares us a lot ...

Assistant to Front Office Manager

17 days ago

Verified

... Mara solutions really improved the replying on guest reviews for our hotel. It does individually create replies that fit to every review. With Mara we have a great reply rate and it spares us a lot ...

Assistant to Front Office Manager

17 days ago

Verified

... Mara solutions really improved the replying on guest reviews for our hotel. It does individually create replies that fit to every review. With Mara we have a great reply rate and it spares us a lot ...

Director

17 days ago

Verified

... Great review response platform ...

Team Assistant Operations

17 days ago

Verified

... Mara offers ready to publish teylor made answers, which can be used blindly - that is how perfect they are. ...

Front Office Manager

17 days ago

Verified

... Mara is helping our Front Office in time Management for Review answers. ...

Front Office Manager

17 days ago

Verified

... Mara is helping our Front Office in time Management for Review answers. ...

Operations Manager

15 days ago

Verified

... AI generated answering tool, can be fed with templates. Quick guest relations management and very user friendly to be used. ...

Front Office Manager

15 days ago

Verified

... The time savings! Answering the feedback is much easier because you get great answers that are individually adapted to each text. ...

Front Office Manager

18 days ago

Verified

... MARA has helped us to collect and streamline our guest reviews and provide an easy filtering system and an ever growing and learning AI response tool. This allows us to respond on time to all our ...

Director

18 days ago

Verified

... Evaluation tool AI supported ...

Director

18 days ago

Verified

... It would be even better if the answers were kept more precise in the hotel style and the AI ​​would, for example, take over the signature immediately. ...

Director Otros Ingresos

18 days ago

Verified

... We save a lot of time when responding to reviews, and all responses are very well written, covering all the points the customer has mentioned in their review. ...

Director Otros Ingresos

18 days ago

Verified

... The process of publishing responses is manual, it would be nice if it were more automated and to be able to publish directly on the different websites from the same site. It is possible that they ...

Director Otros Ingresos

18 days ago

Verified

... The process of publishing responses is manual, it would be nice if it were more automated and to be able to publish directly on the different websites from the same site. It is possible that they ...

Director

18 days ago

Verified

... Effortless integration across multiple platforms, making it easy to manage reviews for all our centres in one place. Automated replies save significant time while maintaining professionalism. Clear, ...

deputy director

18 days ago

Verified

... The speed of generating an accurate response to a comment, with prior configuration The speed of generating an accurate response to a comment, with prior configuration. Streamlines the daily ...

Hotel director

14 days ago

Verified

... It makes my work easier, I work much faster and more efficiently, and I can also delegate it to my team. ...

Director

12 days ago

Verified

... I save time. Almost everything is done automatically and is also very intuitive. I am a fan of AI and think it's great that it is used so easily for the user. ...

Director

12 days ago

Verified

... I save time. Almost everything is done automatically and is also very intuitive. I am a fan of AI and think it's great that it is used so easily for the user. ...

Cluster General Manager

12 days ago

Verified

... It is about the acuracy of words which are used by creating answerd and the intuative overview of the whole platform. It makes it great to work with, even the summerizing of the raitings are on pint. ...

Front of house manager

12 days ago

Verified

... Easy to use The app is incredibly user-friendly, making it simple and efficient for us to respond to guest reviews with just two clicks, streamlining the process and saving valuable time while ...

Operations Manager

11 days ago

Verified

... Mara answers our reviews creatively and meaningfully within seconds. The evaluation tools also help us improve our quality. ...

Operations Manager

11 days ago

Verified

... Mara answers our reviews creatively and meaningfully within seconds. The evaluation tools also help us improve our quality. ...

Operations Manager

11 days ago

Verified

... Mara answers our reviews creatively and meaningfully within seconds. The evaluation tools also help us improve our quality. ...

Supervisor Quality

11 days ago

Verified

... With a view to the future, MARA offers us the optimal solution to answer all evaluations, collect them centrally and identify our optimization options at a glance. ...

Supervisor Quality

11 days ago

Verified

... Other online travel agencies are missing, such as Expedia. Here there is the challenge of manually logging into the extranet in order to publish the suggestions generated by MARA ...

Supervisor Quality

11 days ago

Verified

... Other online travel agencies are missing, such as Expedia. Here there is the challenge of manually logging into the extranet in order to publish the suggestions generated by MARA ...

Supervisor Quality

11 days ago

Verified

... With a view to the future, MARA offers us the optimal solution to answer all evaluations, collect them centrally and identify our optimization options at a glance. ...

Accounting Supervisor

10 days ago

Verified

... By integrating AI and creating automation, we save a lot of time when responding to our reviews. The analyses simplify communication between us so that we can respond to less good reviews as quickly ...

Supervisor Reservation

10 days ago

Verified

... The analytics offers us a great opportunity to assign potential for improvement directly to our departments. The time savings are enormous and the AI ​​is particularly helpful for colleagues who ...

Area Manager

10 days ago

Verified

... We can now collect and respond to reviews centrally. By generating responses using AI, we save time without losing any quality when responding to reviews. ...

Area Manager

10 days ago

Verified

... We can now collect and respond to reviews centrally. By generating responses using AI, we save time without losing any quality when responding to reviews. ...

Area Manager

10 days ago

Verified

... We can now collect and respond to reviews centrally. By generating responses using AI, we save time without losing any quality when responding to reviews. ...

Supervisor Backoffice

10 days ago

Verified

... Central response to reviews ...

Host

7 days ago

Verified

... That Mara supports me effectively in answering the reviews and I don't have to write the same sentence 10 times. ...

Project Leader

5 days ago

Verified

... Always up to date with MARA ...

General Manager

5 days ago

Verified

... Unleash the power of AI in reputation management ...

Co-Founder

5 days ago

Verified

... User-friendly interface and detailed statistical evaluations. Efficiency levers in our company ...

Hotelmanagerin

5 days ago

Verified

... We are looking forward to the direct integration of Expedia and Airbnb, which will help us work even more efficiently as a team! ...

Front Office Manager

4 days ago

Verified

... Super easy to get a response from guest feedback ...

Cluster Guest Relation Manager

4 months ago

Verified

... A direct connection with Expedia would be ideal and small details about information on Booking.com would be very helpful. Otherwise, MARA is constantly evolving and keeps releasing many useful ...

Guest Relation

3 months ago

Verified

... It would be incredibly valuable to have the opportunity to connect Mara with Tripadvisor and Expedia, just like we’ve already done with Booking and Google. Expanding these integrations would allow ...

Guest Relation

3 months ago

Verified

... It would be incredibly valuable to have the opportunity to connect Mara with Tripadvisor and Expedia, just like we’ve already done with Booking and Google. Expanding these integrations would allow us to centralize even more of our operations, making it much easier to manage all of our key ...

Guest Relation

3 months ago

Verified

... It would be incredibly valuable to have the opportunity to connect Mara with Tripadvisor and Expedia, just like we’ve already done with Booking and Google. Expanding these integrations would allow us to centralize ...

Geschaftsfuhrer

3 months ago

Verified

... Mara is a very good product. Mara could connect with more OTAs (Online Travel Agencies) and perhaps working with Smart Snippets could be more intuitive. ...

Geschaftsfuhrer

3 months ago

Verified

... Mara is a very good product. Mara could connect with more OTAs (Online Travel Agencies) and perhaps working with Smart Snippets could be more intuitive. ...

Relief Duty Manager

3 months ago

Verified

... The smart snippets are not always recognized, which can be frustrating when you're relying on them for quick insights. In addition, my job position is often translated very strangely into other ...

Relief Duty Manager

3 months ago

Verified

... It's great that Mara responds to each review individually and is so quick. The personal touch really makes a difference and shows that the company genuinely values customer feedback. In a time when many businesses rely on automated responses or generic replies, Mara's commitment to addressing each review personally is a breath of fresh air. It not only makes customers feel heard but also builds a stronger connection between the company and its users. I was particularly impressed with how fast Mara responds – it demonstrates an active engagement with their community and a dedication to improving the service. The smart snippets feature is another standout aspect of the platform. It's incredibly useful for quickly capturing key insights without having to dig through lengthy reviews. By highlighting the most relevant and insightful comments, the smart snippets save both time and effort, making it easier to spot trends, common issues, or recurring praise. For someone who needs to analyze feedback regularly, this feature is a game-changer. I also appreciate how intuitive and well-designed the snippets are; they feel natural and don't take away from the context of the reviews, which can often happen with automated systems. Another feature I love is the ability to translate ratings directly into other languages. This is such a handy tool, especially for businesses that operate globally or cater to a diverse audience. It’s great for ensuring that reviews can be understood across different regions without losing any of the original meaning. The translations are accurate ...

3 months ago

Verified

... Mara solutions reply generator is very user friendly. It's very helpful to answer reviews quickly. Mara solutions reads the review and transform it on topics to better understand it and suggest an answer using natural language or more ...

3 months ago

Verified

... Integration with more selling or revenue management platforms could be nice. Nowadays analyzing reviews and rating them it's used as a measure to the revenue management. ...

F&B Manager

2 months ago

Verified

... All extranets in one place, some of them can be answered directly through the server, smart presets can be mantenied and automatically applied, the same with signatures ...

F&B Manager

2 months ago

Verified

... The AI can be slow and bugging sometimes, not being able to send answer directly to all extranet servers mainly google and booking ...

F&B Manager

2 months ago

Verified

... All extranets in one place, some of them can be answered directly through the server, smart presets can be mantenied and automatically applied, the same with signatures ...

F&B Manager

2 months ago

Verified

... All extranets in one place, some of them can be answered directly through the server, smart presets can be mantenied and automatically applied, the same with signatures ...

Director of Revenue & E-commerce

2 months ago

Verified

... Review Inbox is a great tool for effective customer feedback management! With the "Generate reply " feature, you can easily create professional review replies with a single click, saving time and ...

hotel manager

2 months ago

Verified

... be in contact with client, quick answer without so much thinking, see everything on one place, getting remainders on email ...

hotel manager

2 months ago

Verified

... Review ...

Guest Experience Manager

1 months ago

Verified

... We would appreciate the option to respond on more channels directly through MARA (e.g. Airbnb). ...

Guest Experience Manager

1 months ago

Verified

... We would appreciate the option to respond on more channels directly through MARA (e.g. Airbnb). ...

Assistant Front Office Manager

1 months ago

Verified

... Great time saving. You no longer have to post the answers individually on the portals. Answers are posted via Mara. ...

Head of Technology

1 months ago

Verified

... One improvement I would suggest for MARA is to expand the range of direct integrations available. While MARA is effective at managing and responding to reviews, more direct integrations with popular ...

HM

1 months ago

Verified

... Very user friendly, great input for difficult answers, helped me to get away from my standard sentence and give me some new ways to answer to reviews especially the ones where you only have stars ...

HM

1 months ago

Verified

... Very user friendly, great input for difficult answers, helped me to get away from my standard sentence and give me some new ways to answer to reviews especially the ones where you only have stars ...

HM

1 months ago

Verified

... It works well for me, with the last update I had to look for a few things since it changed but it all works out. i wish that it could be integrated in Loopon, our review site ...

Front Office Manager

1 months ago

Verified

... Nothing to improve. The most I like is how Paula has helped us to connect the accounts. ...

Stellvertretender Hotelleiter

1 months ago

Verified

... I think the linking of the individual review portals can be improved in the future. A few review portals are still missing the direct response option. For example, Holiday Check. ...

Stellvertretender Hotelleiter

1 months ago

Verified

... What I like most is that reviews are answered using AI. I also like that the review can be changed to the desired language. ...

Stellvertretender Hotelleiter

1 months ago

Verified

... I think the linking of the individual review portals can be improved in the future. A few review portals are still missing the direct response option. For example, Holiday Check. ...

Stellvertretender Hotelleiter

1 months ago

Verified

... I think the linking of the individual review portals can be improved in the future. A few review portals are still missing the direct response option. For example, Holiday Check. ...

Front Office Agent

30 days ago

Verified

... It translates as well the name of the company. Sometimes it takes a couple of days to the review to appear in Mara. Maybe some words are sometimes too extravagant. It could take the images from the ...

Managing Director

24 days ago

Verified

... Perhaps an expanded connection to property management systems so that guests can be actively and automatically contacted after their departure. Otherwise everything is fine. ...

Vice President Operations

22 days ago

Verified

... The ability to safe time in answering guest comments but still have individual answers, especially when positng them on a public platform. ...

Front Office manager

21 days ago

Verified

... MARA enables me to save a significant amount of time through its intelligent automation and efficiency, which has greatly improved our workflow. Instead of spending hours manually gathering and ...

FD

21 days ago

Verified

... Unfortunately, the review analysis is only available in English, which makes it difficult to discuss in meetings with employees who are not so proficient in English. ...

Group General Manager, Service Operations

19 days ago

Verified

... Mara Team have done a lot of work integrating more and more online platforms into the UI, we hope to see Open Table being a part of the network soon ...

Group General Manager, Service Operations

19 days ago

Verified

... Mara Team have done a lot of work integrating more and more online platforms into the UI, we hope to see Open Table being a part of the network soon ...

Group General Manager, Service Operations

19 days ago

Verified

... Mara Team have done a lot of work integrating more and more online platforms into the UI, we hope to see Open Table being a part of the network soon ...

Reservations Manager

19 days ago

Verified

... An interface with Expedia & Airbnb for automatic response delivery would be great. Apart from that I cannot thing of anything else... ...

Reservations Manager

19 days ago

Verified

... An interface with Expedia & Airbnb for automatic response delivery would be great. Apart from that I cannot thing of anything else... ...

Reservations Manager

19 days ago

Verified

... An interface with Expedia & Airbnb for automatic response delivery would be great. Apart from that I cannot thing of anything else... ...

Reservations Manager

19 days ago

Verified

... An interface with Expedia & Airbnb for automatic response delivery would be great. Apart from that I cannot thing of anything else... ...

Reservations Manager

19 days ago

Verified

... An interface with Expedia & Airbnb for automatic response delivery would be great. Apart from that I cannot thing of anything else... ...

Operations Manager

19 days ago

Verified