AI Review Assistant (by MARA Solutions)

4.8 (25 REVIEWS)

HTR Score icon
HT Score  
82 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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AI Review Assistant (by MARA Solutions)

4.8 (25 REVIEWS)

Ranked 4 (out of 46) in Reputation Management

Write the perfect review reply in seconds with you AI Review Assistant.

MARA Solutions has 0 reviews from United States of America so we’re unable to verify that they operate in your local market.

Ratings Summary

4.8
Excellent
Ease of Use
5.0/5
Customer Support
4.9/5
ROI
4.7/5
Implementation
4.7/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, AI Review Assistant (by MARA Solutions) is the #4 most trending product in the Reputation Management category (out of 46) and the #120 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

MARA Solutions’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

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82 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About AI Review Assistant (by MARA Solutions)
Founded in 2020 | Headquarters in Kreisfreie Stadt Mannheim (Germany) | 9 employees
React 3x faster to every customer review with individual responses written by your personal AI assistant. Your review assistant speaks every language and works for all types of reviews. Simple copy and paste tool to respond directly in review platforms (e.g. Google, Booking, Tripadvisor, etc.) or in your favorite online reputation management platform. With MARA you can save valuable time, increase your online reputation and improve your overall star rating.

Capabilities

Reduce Response Times and Costs

Respond with a Personal Touch – No Templates

Improve Overall Star Rating

Increase Online Reputation

Features

Surveys & Feedback

4/5 features

Review Generation

4/5 features

Follow-up & Resolution

4/5 features

Reporting, Analytics & Insights

4/5 features

Channels

4/5 features

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

MARA Solutions Average MARA Solutions

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Hotelier Rating

Excellent
23
Very Good
2
Average
0
Poor
0
Terrible
0

Property Size

  • Medium (2)
  • Large (8)
  • X-Large (15)

Country

  • Germany
    Germany
    (21)
  • Slovakia
    Slovakia
    (1)
  • United Kingdom
    United Kingdom
    (1)
  • Austria
    Austria
    (1)
  • Greece
    Greece
    (1)

Region

  • Europe
    Europe
    (25)
10

Excellent tool

E sales Manager from 200 to 499 room Resort in Róda (Greece)

Verified
2 months ago
It is an excellent tool to save you time and respond in a professional way. It collects the important data and generates the right answers. Thank you for the assistance, I have more time to deal with my other tasks.
Country Greece
E sales Manager
X-Large Hotel
9

Mara is a great tool we do not want to miss anymore.

Asst. Front Office Manager from 200 to 499 room Branded Hotel in München (Germany)

Verified
2 months ago
Mara safes time and costs. Before we were just trying to answer everything because we could manage the volume of responses. Now we are reading and answering really every guests comment.
Country Germany
Asst. Front Office Manager
X-Large Hotel
10

Time saving!

Frontoffice Guest Experience from 200 to 499 room City Center Hotel in Hamburg (Germany)

Verified
2 months ago
There are answers I would never come up with. You can search for "other" answers and if you don't like something, you can adjust it. The different languages ​​are really helpful.
Country Germany
Frontoffice Guest Experience
X-Large Hotel
10

Ease of work

Reservierungsleiterin from 100 to 199 room Branded Hotel in Erfurt (Germany)

Verified
2 months ago
It's a great program. Each answer is individually related to the assessment. Really makes your job easier. Easy operation.
Country Germany
Reservierungsleiterin
Large Hotel
10

Toll

Teamassistant from 500+ room Bed & Breakfast & Inn in München (Germany)

Verified
2 months ago
I think it's great that Summary gives answers with lots of details, varied answers and that all claims are made in every answer
Country Germany
Teamassistant
X-Large Hotel
8

Word finding

Resident Manager from 100 to 199 room Branded Hotel in Heilbronn (Germany)

Verified
2 months ago
The design of the sentences is always varied. The variety of languages ​​that can be used when needed.
Country Germany
Resident Manager
Large Hotel
9

A short effort that was worth it AI can be an absolute asset in review management

Quality & Operations Manager from 500+ room in Hamburg (Germany)

Verified
2 months ago
mara solutions is the ideal tool for us to support our daily business. This is not about Mara doing all the work for us. This means we gain more time and our colleagues can focus more on the content of reviews instead of investing too much time in being too creative when answering them. What is important for our internal use is that it is n...
Country Germany
Quality & Operations Manager
X-Large Hotel
10

Efficient work and the best example that AI should not replace employees in the hotel industry, but should support them

Head of Operations from 200 to 499 room Branded Hotel in Ludwigsburg (Germany)

Verified
2 months ago
Uncomplicated collaboration, easy to use -> can therefore also be used by team members in the front office and not just at the management level, no training is required to use Mara, AI learns when you feed it with data, effective quick answers to all reviews - a lot of time savings
Country Germany
Head of Operations
X-Large Hotel
10

Perfect AI Tool to answer hotel reviews in a professional and speedy manner

Senior Director Member Relations from 500+ room Branded Hotel in Eschborn (Germany)

Verified
2 months ago
The tool is excellent to answer guest reviews and helps saving a lot of time. One does not need any interfaces or tools to use Mara. It uses great wording, so the answer feels personalized.
Country Germany
Senior Director Member Relations
X-Large Hotel
10

Simple and efficient

Resident Managerin from 50-74 room Boutique in Wien (Austria)

Verified
2 months ago
Automatic translation from and into original language, good summary of the review. The stored greeting formula is used and does not have to be re-entered each time.
Country Austria
Resident Managerin
Medium Hotel
  • 1
  • 2
  • 3

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Mara's AI Review Assistant supports hotel managers in their biggest challenges regarding online-reputation management: lack of time, formulating text and eventually foreign languages. It is analysing online reviews and ratings by giving an overview and understanding of what a guest really want to say.

Question:

What differentiates this product or service from the competition?

Answer:

One core value is that the product is focussing on one sector (hospitality), so the KI behind will also do plus you can upload text snippets whoch you could use for kknown problems. It also very intuitively designed

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Mara can support in writing comments on online reviews and save time. It is important to use the formulations and text not fully automatically and without any manual improvements of the text delivered.

RecommendationAvatar RecommendationAvatar + 0 recommend
Recommended by
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Holger Sigmund Co-Owner @ Servus Tourismuspartner OG
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Albert Pérez Llanos Co-founder @ Hospitalida Emprendedora
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Holger Sigmund Co-Owner @ Servus Tourismuspartner OG
RecommendationAvatar
Albert Pérez Llanos Co-founder @ Hospitalida Emprendedora
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92% recommended by 68 hotels

Reputation Management

Support

Unverified

MARA Solutions has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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HT Score

82/100

Recommended

96%

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