Hoteldirektorin

1 months ago

Verified

... Your personal brand voice for each house is great and is what we like best so far. Additionally, the support and your support and feedback is great. ...

Front Office Manager

2 months ago

Verified

... Super easy to get a response from guest feedback ...

Director of Operation

2 months ago

Verified

... Good choice of words, learns quickly from repetition, saves time when editing reviews. Very easy to use, which is good, especially with the many newcomers. ...

Dirctor of Commercial

2 months ago

Verified

... Currently I don't have anything that needs to be improved. Always nice and friendly cooperation and an open ear for suggestions for improvement and feedback. ...

Project Leader

2 months ago

Verified

... With MARA, we always receive notifications about how our guests are feeling and, in addition to responding to the review, we can also react quickly and improve ourselves. ...

Co-Founder

2 months ago

Verified

... Mara is very clear and makes it easier for our operational team to respond to reviews via various channels. We ...

Accounting Supervisor

2 months ago

Verified

... Additional hotel agents, such as Expedia, would make daily work even easier, but there are also challenges such as live feedback directed to the hotel. ...

Supervisor Reservation

2 months ago

Verified

... support always responds very quickly to questions and offers us assistance quickly. Further integrations are already ...

Operations Manager

2 months ago

Verified

... I can't think of anything at the moment. All of the improvements I suggested have already been implemented. I look forward to working with Mara every day. ...

Hotelfachfrau

2 months ago

Verified

... that I have everything at a glance, especially as a cluster manager, that the answers are super easy to provide. Work is made easier in many ways. ...

Quality Agent

2 months ago

Verified

... MARA saves us a lot of time in answering reviews every day, so we can really focus on the special cases. We can see at a glance what our guests like or what we can improve. ...

Director of Marketing

2 months ago

Verified

... MARA gives us the opportunity to answer reviews quickly and easily. We have a central overview of all incoming reviews and can answer them directly from the tool. The AI ​​integration helps ...

Director

2 months ago

Verified

... I save time. Almost everything is done automatically and is also very intuitive. I am a fan of AI and think it's great that it is used so easily for the user. ...

Assistant hotel manager

2 months ago

Verified

... For the time being in don't see what needs improvement. We have had a great experience with Mara and it allowed us to save time when dealing with guest reviews. ...

Hotel director

3 months ago

Verified

... It makes my work easier, I work much faster and more efficiently, and I can also delegate it to my team. ...

Guest Relations Manager

3 months ago

Verified

... MARA helped us drastically reducing the time spent on responding to reviews and ...

Front Office Manager

3 months ago

Verified

... It is easier and quicker to respond to complex complaints and also provides a good ...

Manager

3 months ago

Verified

... It's the best tool I used, and the translator its really important, otherwise, i will add tool to report comments on TripAdvisor. ...

Subdireccion

3 months ago

Verified

... What I like most is how easy it is to respond to some of the complicated comments and how easy and intuitive the application is. ...

FOM

3 months ago

Verified

... An integration of other OTAs such as Expedia, Tripadvisor, HolidayCheck and others would be desirable so that direct answers from MARA are possible. The stream already works on all common platforms. ...

Hotel director

3 months ago

Verified

... That all answers are different and very exact. Very noble words for negative reputations. very nice smart snippets. Very helpful and easy to create ...

Assistant to Front Office Manager

3 months ago

Verified

... words. The price is also very affordable. Me and my colleagues are very grateful for the help and we have already recommended ...

Team Assistant Operations

3 months ago

Verified

... Mara offers ready to publish teylor made answers, which can be used blindly - that is how perfect they are. ...

General Manager

3 months ago

Verified

... The uncomplicated handling of the system. The possibility to answer the guest in their native language. An AI that really provides support. Time saving ...

Hotel Manager

3 months ago

Verified

... ease of use significantly enhances user experience and efficiency. The agility in responding to reviews ensures timely and effective customer engagement. We prioritize formal and accurate responses to maintain professionalism ...

Group Head of Procurement

3 months ago

Verified

... The response from our colleagues has been very good and the handling is easy ...

FD

3 months ago

Verified

... Super supportive tool ...

Front Office Manager

3 months ago

Verified

... MARA has helped us to collect and streamline our guest reviews and provide an easy filtering system and an ever growing and learning AI response tool. This allows us to respond on time to all our survey, in a natural way putting our guests voice at the heart of the response. It is important for us as a hotel to ensure our guests voice is heard and whether positive or negative, they get the response they deserve. MARA has really helped us to ensure that every review is responded to, which helps us to grow our reputation ...

Director

3 months ago

Verified

... It would be even better if the answers were kept more precise in the hotel style and the AI ​​would, for example, take over the signature immediately. ...

deputy director

3 months ago

Verified

... see the option to facilitate the previous configuration issue See the option to facilitate the previous configuration ...

Guest Relation Mitarbeiterin

3 months ago

Verified

... Very suitable for complaint handling, can be easily adapted to the individual company with the newly developed brand voice! ...

General Manager, Customer Experience

3 months ago

Verified

... Continue to develop direct connections to the various platforms including the international ones. We're excited to see how MARA continues to evolve and innovate, ...

Back Office Manager

3 months ago

Verified

... Mara gives good answers to guest feedback ...

Front Office Agent

3 months ago

Verified

... Mara is always very helpfull and supports us everytime when needed! ...

Guest Relation Manager

3 months ago

Verified

... product is still new, we are in active communication and support each other. ...

Stv. Hoteldirektorin

3 months ago

Verified

... allowed on various portals. There is also a need for improvement in the AI ​​responses when there is little text from the guest ...

Guest Relation Manager

3 months ago

Verified

... In my opinion, Mara's team does a good job of meeting the specific needs ...

Director

3 months ago

Verified

... I am pleasantly surprised because everything worked smoothly. The service was reliable and the user-friendliness was convincing. ...

Front Office manager

3 months ago

Verified

... intelligent automation and efficiency, which has greatly improved our workflow. Instead of spending hours manually gathering ...

Director

3 months ago

Verified

... MARA is characterized by extremely quick and easy setup via web browser. In addition, ...

Director of Rooms

3 months ago

Verified

... Easy to use & intuitive and very reactive in support questions. Great Awi functionality that is very well made, bravo! ...

FD

3 months ago

Verified

... Unfortunately, the review analysis is only available in English, which makes it difficult to discuss in meetings with employees who are not so proficient in English. ...

Stellv. Direktor

3 months ago

Verified

... learning and getting better over time. The technical support from Mara Solutions is also unique. ...

Owner / Managing Director

3 months ago

Verified

... and courteous support, which is always helpful and quickly available when I have questions. The efficiency and ...

Assistenz des Vorstands, JUFA Hotel Qualitatsmanagement

3 months ago

Verified

... The tool offers a very good overview. The easy handling and support with AI not only save time in everyday life, but the guest feedback is answered professionally. ...

Hoteldirektor

3 months ago

Verified

... The answers are generally in line with the general trend, which can be interpreted as somewhat submissive. ...

Front Office Manager

4 months ago

Verified

... It is a fantastic working tool. It saves a lot of time. The best thing is the help they offer at all times. Thank you Paula!!!! ...

Regional Reisecenter

4 months ago

Verified

... mentioned positively - questions and concerns are dealt with quickly and easily! ...

Operation Assistant

4 months ago

Verified

... guest feedback on all relevant channels. Additionally, improving customer service and the onboarding process for new users would be helpful. ...

Hotelleitung

4 months ago

Verified

... How easy it is to answer everything. The training we received on how to use MARA. The very good support for questions. ...

Hotelmanager

4 months ago

Verified

... for our hotel in Germany, as many of the non-German employees do not speak English and are primarily learning the local ...

Head of technology

4 months ago

Verified

... for improvement with MARA is the initial setup for brand voice customization. Fine-tuning the AI to capture the nuances ...

General Manager

4 months ago

Verified

... stay open minded to the hotel feedback for improving the tool in the future - focus should be always the core business ...

Assitant Manager

4 months ago

Verified

... more than a year now to answer our hotel reviews and can only recommend it. If you don't want to work with templates ...

Front Office Supervisor

4 months ago

Verified

... not really usable as it is written in a completely different approach to the guests, that we do not use. It is even ...

Duty Manager

4 months ago

Verified

... Wonderful ... ... The guideline that has been provided is very helpful and ...

Duty Manager

4 months ago

Verified

... professional answer for all the guest reviews. The maintenance service works properly. All the functions are very ...

Guest Relations Manager

4 months ago

Verified

... functions, great support, time saving regarding answering reviews, still very personalized and smart, very appealing in all points, brand identity and brand language flow in perfectly and developed constantly with assistance of AI. I am totally impressed and thrilled by the function that replies are generated over night, and it is possible to let certain reviews be automatically answered, or to adapt ...

Ass. Hotel Manager

4 months ago

Verified

... user-friendliness. Mara has helped me enormously in responding to reviews professionally ...

Hotel Manager

4 months ago

Verified

... Mara is very helpful and supports us with time saving and a very professional answers / replies which also very important for the guests ...

Executive Assistant

4 months ago

Verified

... delighted with Mara. The team is super committed, helpful and above all, they are always available. They respond by phone immediately or by ...

General Manager

4 months ago

Verified

... Very good support from the team, helping you to use the program to the most. Very efficient and helps reduce the time of answering reviews ...

General Manager

4 months ago

Verified

... the generation of professional replies taking language and comments into considerations . It is fast, reliable and professional. It helps to understand the feedback of the guest much quicker. ...

Operations Manager

4 months ago

Verified

... Very easy to use. Nice support communication. Its make the answer and reporting for reviews much easier. ...

Hotel Manager

4 months ago

Verified

... The most simple way to save time every day and answer all your clients in so many languages with always the right tone. ...

Director of Rooms

4 months ago

Verified

... Great software and game changer as guest reply assistant ...

Guest Experience Manager

4 months ago

Verified

... Our greatest success has definitely been the increased response rate. We started with response rates below 10%, and now we consistently achieve rates of over 80%, often exceeding 90%. ...

Resident Manager

4 months ago

Verified

... How THE FLAG Zurich Boosted Its Review Score by 4% Using MARA ...

Hotel Manager

4 months ago

Verified

... Save time. Personalize. Polite ... ... the answers are a little bit too long. But it is quite ok and necessary sometime. ...

Director of Systems

4 months ago

Verified

... process. I think it will be a real alternative to the established providers in the foreseeable future. ...

Operations Managerin

4 months ago

Verified

... I think it's great that you get such wonderful answers straight away. Especially with bad guest reviews, where you probably wouldn't answer so nicely yourself ...

Front Office Manager

4 months ago

Verified

... Simple and uncomplicated handling. Reviews can finally be answered in the local language. No more “standard answers” at last. Each answer is customized to the review. ...

hotel manager

4 months ago

Verified

... I think, I am not the right person, but better sorting reviews on page, better overview about already answered reviews, not so long answers with too much words ...

Jr. Assistant Housekeeping Manage

5 months ago

Verified

... out to be rooted in Booking.com, Tobias reached out promptly and resolved the issue with amazing speed and efficiency. ...

Asst. Front Office Manager

5 months ago

Verified

... Mara safes time and costs. Before we were just trying to answer everything because we could manage the volume of responses. Now we are reading and answering really every guests comment. ...

Online Reputation Manager

5 months ago

Verified

... all reviews very quickly, also avoiding spelling and grammar mistakes, as it replies to reviews in all types of ...

Front Office Manager Upon Angels

5 months ago

Verified

... Answer personalised and polite responses, concise and concrete ...

Rooms Operations Manager

5 months ago

Verified

... about it anymore, I just have to check whether the feedback matches the guest's feedback. ...

Marketing

5 months ago

Verified

... It's easier to manage my time with Mara's help with the answers. ...

5 months ago

Verified

... Integration with more selling or revenue management platforms could be nice. Nowadays analyzing reviews and rating them it's used as a measure to the revenue management. ...

Reception Manager

5 months ago

Verified

... Immense help ...

Head of Operations

5 months ago

Verified

... Efficient work and the best example that AI should not replace employees in the hotel industry, but should support them ...

Manager

5 months ago

Verified

... going to be written properly. Offered a more creative way to reply in a positive was avoiding repeating everytime the same ...

Relief Duty Manager

5 months ago

Verified

... It's great that Mara responds to each review individually and is so quick. ...

5 months ago

Verified

... MARA Review Reply Assistant is smart and very easy to use. Working with the reply assistant saves your time as well wich is a really great benefit out of your working time. ...

Management

5 months ago

Verified

... Great Product & Service with Fast and Optimised Automated Review Generator offering several Tools like Insights, Analytics, Robust Efficient & Consistent Replies ...

General Manager

5 months ago

Verified

... The professional language, the quality of the response detailing every response. I could not write the response as good myself and it would take me 15 x longer to create the resonse ...

Guest Relation

5 months ago

Verified

... Tripadvisor and Expedia, just like we’ve already done with Booking and Google. Expanding these integrations would allow us to centralize even more of our operations, making it much easier to manage all of our key platforms from one unified system. This would not only save us a significant amount of time by eliminating the need to manually update information on multiple channels, but also ensure greater accuracy and consistency across all the sites we work with. Having all these platforms integrated into a single system would help us streamline our booking process, improve efficiency, ...

Cluster Guest Relation Manager

7 months ago

Verified

... Very helpful tool to answer feedback quickly and competently ...

Hotel Manager

10 months ago

Verified

... I like that it is very easy to get good responses to any review. I did not have a single reply ...

Direktionsassistentin

14 months ago

Verified

... Friendly, highly reactive, efficient and helpful team. Great introduction, constant support and continuous follow-up. ...

E-commerce & Content Management

1 months ago

Verified

... Mara Solutions helps collect reviews, respond quickly and get actionable insights - all in one place. Easy to use and great support. Super fast setup. ...

Front Office Manager

2 months ago

Verified

... Very good and easy to answer guest feedback in numerous languages, even in my mother tongue that I can immediately read whether it is in good form. ...

Project Leader

2 months ago

Verified

... Always up to date with MARA ...

General Manager

2 months ago

Verified

... Unleash the power of AI in reputation management ...

Co-Founder

2 months ago

Verified

... features that we are testing together with Mara. The AI ​​is getting better and better and is already coming very ...

Hotelmanagerin

2 months ago

Verified

... We are looking forward to the direct integration of Expedia and Airbnb, which will help us work even more efficiently as a team! ...

Host

2 months ago

Verified

... That Mara supports me effectively in answering the reviews and I don't have to write the same sentence 10 times. ...

Accounting Supervisor

2 months ago

Verified

... By integrating AI and creating automation, we save a lot of time when responding to ...

Supervisor Reservation

2 months ago

Verified

... departments. The time savings are enormous and the AI ​​is particularly helpful for colleagues who are not yet so strong in ...

Area Manager

2 months ago

Verified

... We can now collect and respond to reviews centrally. By generating responses using AI, we save time without losing any quality when responding to reviews. ...

Supervisor Backoffice

2 months ago

Verified

... Central response to reviews ...

Operations Manager

2 months ago

Verified

... Mara answers our reviews creatively and meaningfully within seconds. The evaluation tools also help us improve our quality. ...

Supervisor Quality

2 months ago

Verified

... With a view to the future, MARA offers us the optimal solution to answer all evaluations, collect them centrally and identify our optimization options at a glance. ...

Director

2 months ago

Verified

... I save time. Almost everything is done automatically and is also very intuitive. I am a fan of AI and think it's great that it is used so easily for the user. ...

Cluster General Manager

2 months ago

Verified

... It is about the acuracy of words which are used by creating answerd and the intuative overview of the whole platform. It makes it great to work with, even the summerizing of the raitings are on pint. ...

Front of house manager

2 months ago

Verified

... user-friendly, making it simple and efficient for us to respond to guest reviews with just two clicks, ...

Hotel director

3 months ago

Verified

... It makes my work easier, I work much faster and more efficiently, and I can also delegate it to my team. ...

Operations Manager

3 months ago

Verified

... AI generated answering tool, can be fed with templates. Quick guest relations management and very user friendly to be used. ...

Front Office Manager

3 months ago

Verified

... The time savings! Answering the feedback is much easier because you get great answers that are individually adapted to each text. ...

Assistant to Front Office Manager

3 months ago

Verified

... Mara solutions really improved the replying on guest reviews for our hotel. It does individually create replies that fit to every review. With Mara we have a great reply rate and it spares us a lot of time thinking ...

Director

3 months ago

Verified

... very easy to use and also very quick, giving you a full response to a customer review in just a couple of seconds. ...

Team Assistant Operations

3 months ago

Verified

... Mara offers ready to publish teylor made answers, which can be used blindly - that is how perfect they are. ...

Front Office Manager

3 months ago

Verified

... Mara is helping our Front Office in time Management for Review answers. ...

Front Office Manager

3 months ago

Verified

... filtering system and an ever growing and learning AI response tool. This allows us to respond on time to ...

Director

3 months ago

Verified

... Evaluation tool AI supported ...

Director Otros Ingresos

3 months ago

Verified

... The process of publishing responses is manual, it would be nice if it were more ...

Director

3 months ago

Verified

... to manage reviews for all our centres in one place. Automated replies save significant time while maintaining professionalism. ...

deputy director

3 months ago

Verified

... generating an accurate response to a comment, with prior configuration The speed of generating an accurate response ...

Head of Commerce & Collaboration

3 months ago

Verified

... Easy to use, streamlining daily tasks. Mara is user-friendly, making it easy for team members to navigate and complete tasks without a steep learning curve. ...

General Manager, Customer Experience

3 months ago

Verified

... MARA AI has revolutionized our hotel operations. This innovative AI platform has significantly streamlined our processes, increased efficiency, and ...

Stv. Hoteldirektorin

3 months ago

Verified

... There is also a need for improvement in the AI ​​responses when there is little text from the guest. ...

Director of Digital Technology & Marketing

3 months ago

Verified

... AI-based reply generation, especially on brand voice, is unique ...

Guest Relation Manager

3 months ago

Verified

... Language is in rare cases still too sophisticated and can be recognized as AI, German feedback should automatically be answered in German. ...

Director of Rooms

3 months ago

Verified

... You can always be even more authentic with something AI driven but otherwise just more direct answer options for more efficiency ...

Front Office Agent

3 months ago

Verified

... not lose the track. It is good to send the ansswer directly from Mara and no need to ... ... It is the most professional and time-saver way to answer to all the reviews. ...

HR Coordinator / Guest Relations

3 months ago

Verified

... improve using the name of the company less. For us it often says: we at Holiday Inn Munich - City Centre..., which ...

Hotel Manager

3 months ago

Verified

... Modern, super helpful tool for our team - it is clear, saves a lot of time, helps with the creation of response templates & you stay in touch with guests easily and uncomplicatedly. ...

Assistenz des Vorstands, JUFA Hotel Qualitatsmanagement

3 months ago

Verified

... It would also be desirable to be able to evaluate all guest feedback from the individual JUFA hotels over a certain period of time. ...

Management assistance

3 months ago

Verified

... ​​or set thresholds up to which the AI ​​will answer assessments. This means that hardly any relevant information ...

Hoteldirektorin

4 months ago

Verified

... of personal processing. Ready-made formulation of evaluations. ...

Stellvertretender Hotelleiter

4 months ago

Verified

... What I like most is that reviews are answered using AI. I also like that the review can be changed to the desired language. ...

Regional Reisecenter

4 months ago

Verified

... operation makes answering the reviews really easy. The answers are never identical to the previous ones - this seems authentic ...

Operation Assistant

4 months ago

Verified

... Mara is a very useful tool to process your reviews quickly and efficiently ...

General Manager

4 months ago

Verified

... our guests. Even when dealing with negative reviews, MARA’s AI ensures a high standard of response quality, allowing ...

Hotel director

4 months ago

Verified

... If you forget to reply, Mara could send an email to inform or remind you, so the error rate could be reduced. ...

Hotelleitung

4 months ago

Verified

... How easy it is to answer everything. The training we received on how to use MARA. The very good support for questions. ...

Head of technology

4 months ago

Verified

... every response is aligned with our brand's voice. The automation feels natural and personalized, which helps us maintain an authentic ...

Reservierungsmitarbeiterin

4 months ago

Verified

... professional and can be adopted almost 100% of the time. MARA really makes work easier and gives you time for other tasks. Absolutely recommend it! ...

HM

4 months ago

Verified

... Very user friendly, great input for difficult answers, helped me to get away from my standard sentence and give me some new ways to answer to reviews especially the ones where you only have stars ...

Front Office Supervisor

4 months ago

Verified

... different tasks. It is also a very helpful tool to answer reviews more efficently and appropriately. Another thing I really like about this application is the option to generate further reviews based on the first one that ...

Duty Manager

4 months ago

Verified

... I like the efficient and professional answer for all the guest reviews. The maintenance service ...

Guest Relations Manager

4 months ago

Verified

... impressed and thrilled by the function that replies are generated over night, and it is possible to let certain reviews be ...

Ass. Hotel Manager

4 months ago

Verified

... user-friendliness. Mara has helped me enormously in responding to reviews professionally and appropriately. The tool analyses the reviews quickly and provides me with suitable text suggestions ...

Executive Assistant

4 months ago

Verified

... The group overview and the analytics as well as the over night reply service is great and is a great time saver! ...

General Manager

4 months ago

Verified

... the generation of professional replies taking language and comments into considerations . It is fast, reliable and professional. It helps to understand the feedback of the guest much quicker. ...

Operations Manager

4 months ago

Verified

... We've managed to automate 80% of our review reply process, freeing up our small ...

Assistant Front Office Manager

4 months ago

Verified

... Great time saving. You no longer have to post the answers individually on the portals. Answers are posted via Mara. ...

Guest Experience Manager

4 months ago

Verified

Resident Manager

4 months ago

Verified

... a remarkable improvement in our response rate and received more reviews, but we've also achieved a significant ...

General Manager

4 months ago

Verified

... Mara makes it easy to draft the answers to all our reviews, gain time for our guest and other task! ...

Front Office Manager

4 months ago

Verified

... Simple and uncomplicated handling. Reviews can finally be answered in the local language. No more “standard answers” at last. Each answer is customized to the review. ...

Cluster Marketing Manager

4 months ago

Verified

... The loading time is a bit slow and it would be great to use MARA to trigger more reviews too. MARA is also not really adapting to my brand's tone of voice and the learning is really subtile. ...

F&B Manager

4 months ago

Verified

... All extranets in one place, some of them can be answered directly through the server, smart presets can be mantenied and automatically applied, the same with signatures ...

Head of Digitization

5 months ago

Verified

... with MARA solutions. Their platform has significantly streamlined our feedback management process, providing us with valuable insights ...

Online Reputation Manager

5 months ago

Verified

... enabling the addition of pre-configurations to offer responses that provide value to both the customer and potential clients. Responding to reviews is a task that consumes a lot of time and energy and wears down staff. With Mara, they can respond to almost all reviews very quickly, also avoiding spelling and grammar mistakes, as it replies to reviews in all types of languages Using Mara App has completely transformed the way we handle customer reviews. As a business, responding to reviews is crucial, but it can be incredibly time-consuming and exhausting for our team. Mara App has taken this burden off our shoulders by automating the process with speed and precision. Not ...

Rooms Operations Manager

5 months ago

Verified

... I love the most : the review inbox, the review insights & the review reply generator ...

5 months ago

Verified

... Mara solutions reply generator is very user friendly. It's very helpful ...

Head of Operations

5 months ago

Verified

... monthly and annual evaluations can also be drawn. Invitation does not go out when a new employee is created - the employee always has to be forgotten on ...

Administration

5 months ago

Verified

... Mara is a very easy to use and reliable automatic response platfor, It allows us to respond much faster. Thanks ...

Manager

5 months ago

Verified

... specially it had not only made my job easier but I have been able to delegate many of ...

Management

5 months ago

Verified

... Great Product & Service with Fast and Optimised Automated Review Generator offering several Tools like Insights, Analytics, Robust Efficient & Consistent Replies ...

General Manager

5 months ago

Verified

... The professional language, the quality of the response detailing every response. I could not write the response as good myself and it would take me 15 x longer to create the resonse ...

Front Office Manager

5 months ago

Verified

... impressive and I love that. Also, now that we can directly post the responses onto the extranets is just another ...

Guest Relation

5 months ago

Verified

Geschaftsfuhrer

5 months ago

Verified

... I was particularly impressed that Mara, with the help of AI, can generate very empathetic and quick responses, addressing all aspects of guest reviews. In summary: Mara exceeded my expectations! ...

Cluster Guest Relation Manager

7 months ago

Verified

... biggest advantage in this area is that the reviews are uploaded to MARA very quickly and the response is sent in real time, so there ...

Ai Beauftragter

21 days ago

Verified

... room for improvement is the seamless integration of Google Reviews. We occasionally had minor challenges here ...

Hoteldirektorin

1 months ago

Verified

... A direct connection to other portals would be desirable and would make the work a little easier (e.g. Expedie, Opentable and Holidaycheck). ...

Front Office Manager

2 months ago

Verified

... Very good and easy to answer guest feedback in numerous languages, even in my mother tongue that I can immediately read whether it is in good form. ...

General Manager

2 months ago

Verified

... Direct interface with the stakeholder platforms which are not on their interface would be very beneficial. Other than that it is a great platform. ...

General Manager

2 months ago

Verified

... The machine could be a little more creative with some of the answers and respond more to our company and our location. ...

Hotelmanagerin

2 months ago

Verified

... We are looking forward to the direct integration of Expedia and Airbnb, which will help us work even more efficiently as a team! ...

Accounting Supervisor

2 months ago

Verified

... By integrating AI and creating automation, we save a lot of time when ...

Supervisor Reservation

2 months ago

Verified

... quickly to questions and offers us assistance quickly. Further integrations are already being planned, which we have ...

Area Manager

2 months ago

Verified

... available to help us with any questions we may have. Further integrations that we have already requested are already ...

Supervisor Backoffice

2 months ago

Verified

... The integration of the main review platforms allows us to answer all reviews centrally. ...

Hoteldirektorin

2 months ago

Verified

... I would be happy if there were more than just 2 platforms, Booking and Google, to answer the question. If German is set, it would be great if it stayed in German. ...

Quality Agent

2 months ago

Verified

... The integration of additional hotel agents would make daily work even easier. Further adjustments are planned in the near future. ...

Supervisor Quality

2 months ago

Verified

... Other online travel agencies are missing, such as Expedia. Here there is the challenge of manually logging into the extranet in order to publish the suggestions generated by MARA ...

Director of Marketing

2 months ago

Verified

... expand automatic reporting (e.g. monthly reporting for front office), integrate other large hotel agents, "program" the brand voice for the future, enable a standardized interface in German, ...

Director

2 months ago

Verified

... The import of the reviews could be a bit faster - it takes a while from the information about a received review until I find it in MARA. ...

Operations Manager

3 months ago

Verified

... AI generated answering tool, can be fed with templates. Quick guest relations management and very user friendly to be used. ...

Manager

3 months ago

Verified

... It's the best tool I used, and the translator its really important, otherwise, i will add tool to report comments on TripAdvisor. ...

FOM

3 months ago

Verified

... An integration of other OTAs such as Expedia, Tripadvisor, HolidayCheck and others would be desirable so that direct answers from MARA are possible. The stream already works on all common platforms. ...

Hotel director

3 months ago

Verified

... As i already told, the articles are not every time correct. Less price for the extended version. Connection to OTA should be possible in the standard version. ...

Assistant Manager to Direction

3 months ago

Verified

... much quicker to respond to our many reviews on the various social media channels. Always good suggestions, rarely ...

General Manager

3 months ago

Verified

... keep up the good work, more integration with other sites like expedia, hotels.com and trip advisor will be great to have ...

Director Otros Ingresos

3 months ago

Verified

... automated and to be able to publish directly on the different websites from the same site. It is possible that they ...

Group General Manager, Service Operations

3 months ago

Verified

... Mara Team have done a lot of work integrating more and more online platforms into the UI, we hope to see Open Table being a part of the network soon ...

Reservations Manager

3 months ago

Verified

... An interface with Expedia & Airbnb for automatic response delivery would be great. Apart from that I cannot thing of anything else... ...

Operations Manager

3 months ago

Verified

... details about the compset or even the possibility to log-in as a competitor would be interesting. The current competitor ...

General Manager, Customer Experience

3 months ago

Verified

... connections to the various platforms including the international ones. We're excited to see how MARA continues to evolve ...

Marketing Manager

3 months ago

Verified

... Every answer is unique but also on brand, even for different outlets the brand voices are on point. The comp sets. ...

Stv. Hoteldirektorin

3 months ago

Verified

... people are addressed could be improved, as the cash on delivery is not allowed on various portals. There is also a need for ...

Front Office manager

3 months ago

Verified

... I would like Mara to answer the reviews directly on the extranet, e.g. at Booking.com directly. And that this feature is available in all Mara versions. ...

FD

3 months ago

Verified

... Unfortunately, the review analysis is only available in English, which makes it difficult to discuss in meetings with employees who are not so proficient in English. ...

Vice President Operations

3 months ago

Verified

... The ability to safe time in answering guest comments but still have individual answers, especially when positng them on a public platform. ...

Managing Director

3 months ago

Verified

... Perhaps an expanded connection to property management systems so that guests can be actively and automatically contacted after their departure. Otherwise everything is fine. ...

Front Office Agent

3 months ago

Verified

... translates as well the name of the company. Sometimes it takes a couple of days to the review to appear in Mara. Maybe some words are sometimes too extravagant. It could take the images from the reviews as well. ...

Front Office Manager

4 months ago

Verified

... Nothing to improve. The most I like is how Paula has helped us to connect the accounts. ...

Stellvertretender Hotelleiter

4 months ago

Verified

... I think the linking of the individual review portals can be improved in the future. A few review portals are still missing the direct response option. For example, Holiday Check. ...

HM

4 months ago

Verified

... It works well for me, with the last update I had to look for a few things since it changed but it all works out. i wish that it could be integrated in Loopon, our review site ...

Head of Technology

4 months ago

Verified

... One improvement I would suggest for MARA is to expand the range of direct integrations available. While MARA ...

Assistant Front Office Manager

4 months ago

Verified

... Great time saving. You no longer have to post the answers individually on the portals. Answers are posted via Mara. ...

Guest Experience Manager

4 months ago

Verified

... We would appreciate the option to respond on more channels directly through MARA (e.g. Airbnb). ...

Director of Revenue & E-commerce

4 months ago

Verified

... Review Inbox is a great tool for effective customer feedback management! With the "Generate reply " feature, you can easily create professional review replies with a single click, saving time and ensuring a quick response. By linking to different review sources, you have all feedback in ...

hotel manager

4 months ago

Verified

... be in contact with client, quick answer without so much thinking, see everything on one place, getting remainders on email ...

F&B Manager

4 months ago

Verified

... All extranets in one place, some of them can be answered directly through the server, smart presets can be mantenied and automatically applied, the same with signatures ...

5 months ago

Verified

... Integration with more selling or revenue management platforms could be nice. Nowadays analyzing reviews and rating them it's used as a measure to the revenue management. ...

Relief Duty Manager

5 months ago

Verified

... quick insights. In addition, my job position is often translated very strangely into other languages, leading to confusion. ...

Guest Relation

5 months ago

Verified

... valuable to have the opportunity to connect Mara with Tripadvisor and Expedia, just like we’ve already done with Booking ...

Geschaftsfuhrer

5 months ago

Verified

... Mara is a very good product. Mara could connect with more OTAs (Online Travel Agencies) and perhaps working with Smart Snippets could be more intuitive. ...

Cluster Guest Relation Manager

7 months ago

Verified

... A direct connection with Expedia would be ideal and small details about information on Booking.com ...

Group Marketing Manager

14 months ago

Verified

... Actually nothing, but we would of course be very happy about a connection to Trust You, as this would certainly make answering the reviews even easier and faster :-) ...

Operations Manager

5 days ago

Verified

... I can't think of anything at the moment. So far I'm very happy and Mara really makes our work easier. ...

Hoteldirektorin

1 months ago

Verified

... Your personal brand voice for each house is great and is what we like best so far. Additionally, the support and your support and feedback is great. ...

Dirctor of Commercial

2 months ago

Verified

... Fast and easy assessment management. Plus a practical, quick overview of challenges and positive points that can be used for morning meetings. ...

General Manager

2 months ago

Verified

... MARA has helped us to manage our time better and responding to reviews has become a breeze. ...

Co-Founder

2 months ago

Verified

... and is already coming very close to our language and company identity. ...

Clustermanagerin

2 months ago

Verified

... I like the view of MARA and the easiness to work with it.I also like the colour, its a good one for the eyes. ...

Accounting Supervisor

2 months ago

Verified

... Time savings and increased quality ...

Supervisor Reservation

2 months ago

Verified

... ORM Management of the Future ...

Operations Manager

2 months ago

Verified

... evaluation tools also help us improve our quality. ... ... anything at the moment. All of the improvements I suggested have already been implemented. ...

Hotelfachfrau

2 months ago

Verified

... that I have everything at a glance, especially as a cluster manager, that the answers are super easy to provide. Work is made easier in many ways. ...

Supervisor Quality

2 months ago

Verified

... With a view to the future, MARA offers us the optimal solution to answer all evaluations, collect them centrally and identify our optimization options at a glance. ...

Director of Marketing

2 months ago

Verified

... expand automatic reporting (e.g. monthly reporting for front office), integrate other large hotel agents, "program" the brand voice for the future, enable a standardized interface in German, ...

Director

2 months ago

Verified

... I save time. Almost everything is done automatically and is also very intuitive. I am a fan of AI and think it's great that it is used so easily for the user. ...

Cluster General Manager

2 months ago

Verified

... It is about the acuracy of words which are used by creating answerd and the intuative overview of the whole platform. It makes it great to work with, even the summerizing of the raitings are on pint. ...

Guest Relations Manager

3 months ago

Verified

... the time spent on responding to reviews and ensuring consistent, high-quality responses. With MARA, we not only boosted ...

Operations Manager

3 months ago

Verified

... Great timesaving tool ...

GM

3 months ago

Verified

... ideal for organizations that prioritize efficiency, flexibility and data-driven operations. ...

Front Office Manager

3 months ago

Verified

... good response template even for specific complaints. Personalisation of responses to specific topics is possible. Very good as a basis, but should be revised ...

Manager

3 months ago

Verified

... It's the best tool I used, and the translator its really important, otherwise, i will add tool to report comments on TripAdvisor. ...

Reception

3 months ago

Verified

... A useful platform, that helps you find the tools you need in your daily life. a useful platform that helps you find the tools you need in your daily work life. ...

Hotel director

3 months ago

Verified

... As i already told, the articles are not every time correct. Less price for the extended version. Connection to OTA should be possible in the standard version. ...

Assistant to Front Office Manager

3 months ago

Verified

... us a lot of time thinking of the right words. The price is also very affordable. Me and my colleagues are very grateful ...

Team Assistant Operations

3 months ago

Verified

... Mara offers ready to publish teylor made answers, which can be used blindly - that is how perfect they are. ...

Front Office Manager

3 months ago

Verified

... because our company is striving to have a good review-answer-score. We have more time for the direct guest contact ...

Hotel Manager

3 months ago

Verified

... We haven't encountered any issues with the platform, and everything is functioning smoothly without any problems. Everything will improve with time. ...

Group Head of Procurement

3 months ago

Verified

... #veryhappy #reputation #easy ...

FD

3 months ago

Verified

... - The ease of use. - Fast and helpful support. - Many different answer options. - Time savings. - Reduced personnel costs ...

General Manager

3 months ago

Verified

... Gives the most up to date reviews and perfect responses in minimal time, the AI tool is absolutely brilliant and give an option to correct and customise ...

Front Office Manager

3 months ago

Verified

... reviews and provide an easy filtering system and an ever growing and learning AI response tool. This allows us to respond ...

Director

3 months ago

Verified

... The great answer suggestions and the very good selection of presets for the type of answers. The very good learning capability of artificial intelligence. ...

Director

3 months ago

Verified

... Outstanding platform for managing reviews – a game-changer for us! ...

Head of Commerce & Collaboration

3 months ago

Verified

... Tailored to fit our specific needs. We appreciate the ability to adapt Mara's features to meet our specific operational requirements, enhancing overall productivity. ...

Group General Manager, Service Operations

3 months ago

Verified

... MARA truly changed the way we handle online reputation and ...

Reservations Manager

3 months ago

Verified

... Like the clear design. It's super easy to understand. Great review analysis where you have everything at a glance. Love the automation settings. ...

Operations Manager

3 months ago

Verified

... Simple and efficient reputation tool ...

General Manager, Customer Experience

3 months ago

Verified

... MARA AI has revolutionized our hotel operations. This innovative AI platform has significantly streamlined our processes, increased efficiency, and elevated our guest experience. The intuitive interface ...

Back Office Manager

3 months ago

Verified

... The answers in german cannot be used directly, you need to modify those- the german grammer is often incorrect or inappropriate ...

Marketing Manager

3 months ago

Verified

... Every answer is unique but also on brand, even for different outlets the brand voices are on point. The comp sets. ...

Guest Relation Manager

3 months ago

Verified

... The AI ​​solution for processing reviews and evaluating them. Simple and quick to implement and makes everyday life easier. ...

Stv. Hoteldirektorin

3 months ago

Verified

... Just great! ...

Guest Relation Manager

3 months ago

Verified

... Smart snippets can be used to prepare company-specific content for colleagues so that handling can also be handed over to people with less experience. ...

Director

3 months ago

Verified

... Positive surprise – completely satisfied! ...

Director of Digital Technology & Marketing

3 months ago

Verified

... is great to see, and they are very open about their future roadmaps with customers. The review insights is very ...

Director

3 months ago

Verified

... so-called "MARA Score" is not enough for a comprehensive SWAT analysis. ...

FD

3 months ago

Verified

... The suggested answers to the guest are very good. They are tailored to the guest individually and are well formulated. ...

Eigentumer

3 months ago

Verified

... In my opinion, the offer is very good and there are currently no improvements that we can think of. Everything is good ...

Vice President Operations

3 months ago

Verified

... Since May 2023 we are working with MARA and since then the improvement of the tool is amazing. So there is nothing else I could wish for so far. ...

Owner / Managing Director

3 months ago

Verified

... this small shortcoming - if it is one at all. The effectiveness and time savings that Mara Solution offers far outweigh ...

Managing Director

3 months ago

Verified

... clear evaluation of all reviews and feedback. All important key figures can be seen at a glance, which makes monitoring ...

Operations Manager

3 months ago

Verified

... Mara is Great! ...

Front Office Agent

3 months ago

Verified

... It is really intuitive and fast to use. It points out all the weak and strong points of the reviews, it does not ...

HR Coordinator / Guest Relations

3 months ago

Verified

... We think you could improve using the name of the company less. For us it often ...

Hoteldirektor

3 months ago

Verified

... I also feel obliged to represent my staff and the tone could be a little more firm when reviews denounce deficiencies that have no ...

Management assistance

3 months ago

Verified

... Relief of actual working hours ...

Front Office Manager

4 months ago

Verified

... Super nice! ... ... It is a fantastic working tool. It saves a lot of time. The ...

Geschaftsfuhrer

4 months ago

Verified

... It's quick and saves a lot of time. Great tool and very easy to use. The language variety is also great. Thank you ...

Operation Assistant

4 months ago

Verified

... nuances and linguistic subtleties could better support consistent branding across different regions and help improve ...

General Manager

4 months ago

Verified

... with negative reviews, MARA’s AI ensures a high standard of response quality, allowing us to maintain our reputation ...

Head of technology

4 months ago

Verified

... is aligned with our brand's voice. The automation feels natural and personalized, which helps us maintain an ...

General Manager

4 months ago

Verified

... esponding to reviews in a highly professional and time-efficient manner - intuitive use and options for automating ...

HM

4 months ago

Verified

... MARA my best friend ...

Assitant Manager

4 months ago

Verified

... Mara writes beautifully creative feedback on the ratings, and you can also add hotel-specific modules, which Mara also incorporates very creatively into the feedback. ...

Front Office Supervisor

4 months ago

Verified

... MARA - an efficent tool to save time and nerves with the potential to still improve ...

Duty Manager

4 months ago

Verified

... From time to time, however, one wishes for a different formulation, because a few sentences are usually repeated. Otherwise, everything fits very well. ...

Duty Manager

4 months ago

Verified

... The guideline that has been provided is very helpful and doesn't need to be update so far. Very detailed explanation ...

Guest Relations

4 months ago

Verified

... 1. That i save time and energy to go into each of the apps to view and respond ...

Duty Manager

4 months ago

Verified

... I like the efficient and professional answer for all the guest reviews. The maintenance service ...

Guest Relations Manager

4 months ago

Verified

... For our personal needs, Reporting could be more detailed and specialized - as I know the product is being constantly improved, I am excited to see the development ...

Ass. Hotel Manager

4 months ago

Verified

... suggestions that I can use directly or adopt with small adjustments ...

Hotel Manager

4 months ago

Verified

... Everything is fine and helpful we are very satisfied with the mara and could not expect more than this thank you ...

Director of E-Commerce

4 months ago

Verified

... guests. We've seen our response rates reach 90%, and the quality of our responses is great as well. Plus, the time we've saved ...

Sr. Manager Digital Performance

4 months ago

Verified

... The survey features and finetuning of their semantic analysis (both in progress). It's also always possible to extend the sources to get a better impression of the overall online reputation. ...

Executive Assistant

4 months ago

Verified

... within a very short time. And they go the extra mile - truly top service! ...

General Manager

4 months ago

Verified

... the generation of professional replies taking language and comments into considerations . It is fast, reliable and professional. It helps to understand the feedback of the guest much quicker. ...

GM Hotel

4 months ago

Verified

... Offer writing style, Simple, Business, Academic, Casual Set a tone, Enthusiastic, Friendly, Confident, Diplomatic, that would give a better answer possibility ...

Hotel Manager

4 months ago

Verified

... How do we do CRM before Mara? ...

Director of Rooms

4 months ago

Verified

... The software is really great and provides quailty answers. Possible improvement would be to let the software ...

Front Office & Ass. Hotel Manager

4 months ago

Verified

... Some answers are repetitive in the text and some details remain untouched / unanswered. Some answers are repetitive ...

Guest Experience Manager

4 months ago

Verified

... How STAYERY Increased Their Response Rate to Over 90% with MARA ...

Resident Manager

4 months ago

Verified

... How THE FLAG Zurich Boosted Its Review Score by 4% Using MARA ...

Hotel Manager

4 months ago

Verified

... I don't have to think about the answer. I am extremely satisfied and I am certainly glad that we have it in the company. ...

Director of Systems

4 months ago

Verified

... Great help to answer reviews. Easy to use and therefore suitable for everyone. We use it throughout the group. Sometimes just to get an idea for an answer. ...

Guest Relations Manager / Deputy General Manager

4 months ago

Verified

... Excellent overview of all guest comments ...

hotel manager

4 months ago

Verified

... I think, I am not the right person, but better sorting reviews on page, better overview about already answered reviews, not so long answers with too much words ...

Asst. Front Office Manager

5 months ago

Verified

... Mara safes time and costs. Before we were just trying to answer everything because we could manage the volume of responses. Now we are reading and answering really every guests comment. ...

Head of Digitization

5 months ago

Verified

... MARA solutions is a reliable partner, and we highly appreciate their commitment to enhancing our operations. ...

Online Reputation Manager

5 months ago

Verified

... enabling the addition of pre-configurations to offer responses that provide value to both the customer and potential clients. Responding to reviews is a task that consumes a lot of time and energy and wears down staff. With Mara, they can respond to almost all reviews very quickly, also avoiding spelling and grammar mistakes, as it replies to reviews in all types of languages Using Mara App has completely transformed the way we handle customer reviews. As a business, responding to reviews is crucial, but it can be incredibly time-consuming and exhausting for our team. Mara App has taken this burden off our shoulders by automating the process with speed and precision. Not only does it allow us to respond to reviews in record time, but it also ensures that responses are tailored, polite, and grammatically accurate—no more worrying about typos or language barriers, as it supports multiple languages seamlessly. Another major benefit is the customizable tone, allowing us to maintain our brand voice effortlessly. It even provides thoughtful responses to specific review points, adding ...

Front Office Manager Upon Angels

5 months ago

Verified

... In French the address is impersonal, (tu) and I think that might be a problem, but it's the only note/flaw ...

Marketing

5 months ago

Verified

... Right to the subject/answer; easy to use ; detailed and to thepoint answers, clear answers ; Very polite in the way she replies ...

5 months ago

Verified

... Excelent tool ...

Head of Operations

5 months ago

Verified

... to use Mara, AI learns when you feed it with data, effective quick answers to all reviews - a lot of time savin ...

Manager

5 months ago

Verified

... A great tool to have, simple and helpful specially it had not only made my job easier ...

Relief Duty Manager

5 months ago

Verified

... be great if the translations were more accurate and consistent across the platform, so that the job title doesn't translate into ...

5 months ago

Verified

... The Future is now! ...

Management

5 months ago

Verified

... If at end of month there are credits left, then these should be transferred to the following month. The following month you still have to pay the monthly service even if you have a lot of credits left. However remaining credits on account should beall consumed ...

hotel Supervisor

5 months ago

Verified

... update I have the feeling, that the answers are getting better again. I would like to have the answers from bad feedback ...

Revenue Manager

5 months ago

Verified

... Our response rate has significantly increased from 20% in December to over 90% now, thanks to Mara. ...

Front Office Manager

5 months ago

Verified

... The Perfect Tool & A Leading Startup ...

Guest Relation

5 months ago

Verified

... also find the comprehensive overview and detailed data analysis to be extremely beneficial. They offer an in-depth look at various performance metrics and trends, which helps us track progress and pinpoint areas that need attention. This level of detail is crucial for making informed decisions and optimizing our strategies. Moreover, the snippets and competitors' data are valuable tools for benchmarking. ...

Geschaftsfuhrer

5 months ago

Verified

... I was particularly impressed that Mara, with the help of AI, can generate very empathetic and quick responses, addressing all aspects of guest reviews. In summary: Mara exceeded my expectations! ...

Hotel Manager

10 months ago

Verified

... use MARA we have 100% response rate and improve our speed scores on OTAs like Expedia. ...

Direktionsassistentin

14 months ago

Verified

... matter of seconds. You save a lot of time with the platform, which is also very helpful when you are lacking inspiration. ...

Operations Manager

5 days ago

Verified

... Easy to respond to reviews. Individual answers are created and adapted to your style. Translations can be read on the same page. ...

E-commerce & Content Management

1 months ago

Verified

... We look forward to more integrations and then we would absolutely love to have the possibility to display our reviews on our website. ...

Front Office Manager

2 months ago

Verified

... It's good, I'm not missing anything, I like working with Mara. An immediate answer and when I change the language, I also show the original in German. ...

Dirctor of Commercial

2 months ago

Verified

... Fast and easy assessment management. Plus a practical, quick overview of challenges and positive points that can be used for morning meetings. ...

Director of Operations

2 months ago

Verified

... onboarding process has been as straightforward as the program itself. I can only say that the latter is good from ...

Project Leader

2 months ago

Verified

... With MARA, we always receive notifications about how our guests are feeling and, in addition to responding to the review, we can also react quickly and improve ourselves. ...

General Manager

2 months ago

Verified

... The tool is an intuitive and easy to use platform, which allows for a bespoke approach within seconds, and propelling the user to place their personal touch on the communication there after. ...

Executive Assistant

2 months ago

Verified

... The length of the answers and the picking out of some of the points noted would be an advantage when answering freely. Otherwise, I have no suggestions for improvement. ...

General Manager

2 months ago

Verified

... helped us to manage our time better and responding to reviews has become a breeze. The new ... ... the answers and respond more to our company and our location. ...

Hotel Manager

2 months ago

Verified

... first start using the app. The previously saved smart snippets are sometimes broken up, meaning that the sentence then has to be ...

Hotelmanagerin

2 months ago

Verified

... all online platforms! In addition, Mara helps us to compare ourselves directly with our competitors and a dashboard ...

Clustermanagerin

2 months ago

Verified