The better your reputation, the higher your revenue
AI Review Assistant (by MARA Solutions)
4.8 (25 REVIEWS)
AI Review Assistant (by MARA Solutions)
Ranked 4 (out of 46) in Reputation Management
Write the perfect review reply in seconds with you AI Review Assistant.
96% recommended by 25 hotels
Ratings Summary
Recommended by
Achievements
This vendor's trending score is rising, AI Review Assistant (by MARA Solutions) is the #4 most trending product in the Reputation Management category (out of 46) and the #120 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreMARA Solutions’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceHotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Capabilities
Reduce Response Times and Costs
Respond with a Personal Touch – No Templates
Improve Overall Star Rating
Features
Surveys & Feedback
Review Generation
Follow-up & Resolution
Reporting, Analytics & Insights
Channels
Admin & Settings
Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Compare MARA Solutions to Top Alternatives
The better your reputation, the higher your revenue
Quickly and easily gather feedback from your guests and actively manage your online reputation
Reputation management that can easily be managed in one place.
Hotelier Rating
Excellent tool
E sales Manager from 200 to 499 room Resort in Róda (Greece)
Mara is a great tool we do not want to miss anymore.
Asst. Front Office Manager from 200 to 499 room Branded Hotel in München (Germany)
Time saving!
Frontoffice Guest Experience from 200 to 499 room City Center Hotel in Hamburg (Germany)
Ease of work
Reservierungsleiterin from 100 to 199 room Branded Hotel in Erfurt (Germany)
Toll
Teamassistant from 500+ room Bed & Breakfast & Inn in München (Germany)
Word finding
Resident Manager from 100 to 199 room Branded Hotel in Heilbronn (Germany)
A short effort that was worth it AI can be an absolute asset in review management
Quality & Operations Manager from 500+ room in Hamburg (Germany)
Efficient work and the best example that AI should not replace employees in the hotel industry, but should support them
Head of Operations from 200 to 499 room Branded Hotel in Ludwigsburg (Germany)
Perfect AI Tool to answer hotel reviews in a professional and speedy manner
Senior Director Member Relations from 500+ room Branded Hotel in Eschborn (Germany)
Simple and efficient
Resident Managerin from 50-74 room Boutique in Wien (Austria)
Expert Q&A and Partner Recommendations
Submit RecommendationWhat does this product or service do well?
Mara's AI Review Assistant supports hotel managers in their biggest challenges regarding online-reputation management: lack of time, formulating text and eventually foreign languages. It is analysing online reviews and ratings by giving an overview and understanding of what a guest really want to say.
Showing all answers to: "What does this product or service do well?"
What differentiates this product or service from the competition?
One core value is that the product is focussing on one sector (hospitality), so the KI behind will also do plus you can upload text snippets whoch you could use for kknown problems. It also very intuitively designed
Showing all answers to: "What differentiates this product or service from the competition?"
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Mara can support in writing comments on online reviews and save time. It is important to use the formulations and text not fully automatically and without any manual improvements of the text delivered.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Integrations
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Company | Functionality | |
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Customer Alliance
92% recommended by 68 hotels |
Reputation Management
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MARA Solutions has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
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