The better your reputation, the higher your revenue
AI Review Assistant (by MARA Solutions)
4.8 (25 REVIEWS)
HT Score
82 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
AI Review Assistant (by MARA Solutions)
Ranked 4 (out of 46) in Reputation Management
Write the perfect review reply in seconds with you AI Review Assistant.
96% recommended by 25 hotels
MARA Solutions has 0 reviews from United States of America so we’re unable to verify that they operate in your local market.
Ratings Summary
Ease of Use
5.0/5
Customer Support
4.9/5
ROI
4.7/5
Implementation
4.7/5
Recommended by
Achievements
This vendor's trending score is rising, AI Review Assistant (by MARA Solutions) is the #4 most trending product in the Reputation Management category (out of 46) and the #120 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreMARA Solutions’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
About AI Review Assistant (by MARA Solutions)
Founded in 2020 | Headquarters in Kreisfreie Stadt Mannheim (Germany) | 9 employees
React 3x faster to every customer review with individual responses written by your personal AI assistant. Your review assistant speaks every language and works for all types of reviews. Simple copy and paste tool to respond directly in review platforms (e.g. Google, Booking, Tripadvisor, etc.) or in your favorite online reputation management platform.
With MARA you can save valuable time, increase your online reputation and improve your overall star rating.
Capabilities
Reduce Response Times and Costs
Reduce Response Times and Costs
Our AI generates answer instantly. If you don’t like it, generate a new reply within seconds
Respond with a Personal Touch – No Templates
Respond with a Personal Touch – No Templates
We generate unique and human-like responses, making customers feel value
Improve Overall Star Rating
Improve Overall Star Rating
We help you answer every review, which increases your overall rating.
Increase Online Reputation
Increase Online Reputation
Not only customers see that you care about individual feedback, but also potential future customers
Features
Surveys & Feedback
4/5 features
Review Generation
4/5 features
Follow-up & Resolution
4/5 features
Reporting, Analytics & Insights
4/5 features
Channels
4/5 features
Admin & Settings
4/5 features
Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Compare MARA Solutions to Top Alternatives
Quickly and easily gather feedback from your guests and actively manage your online reputation
Reputation management that can easily be managed in one place.
Want to find out if MARA Solutions is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
Hotelier Rating
10
Excellent tool
E sales Manager from 200 to 499 room Resort in Róda (Greece)
Verified
2 months ago
It is an excellent tool to save you time and respond in a professional way. It collects the important data and generates the right answers. Thank you for the assistance, I have more time to deal with my other tasks.
Greece
Greece
E sales Manager
X-Large Hotel
9
Mara is a great tool we do not want to miss anymore.
Asst. Front Office Manager from 200 to 499 room Branded Hotel in München (Germany)
Verified
2 months ago
Mara safes time and costs. Before we were just trying to answer everything because we could manage the volume of responses. Now we are reading and answering really every guests comment.
Germany
Germany
Asst. Front Office Manager
X-Large Hotel
10
Time saving!
Frontoffice Guest Experience from 200 to 499 room City Center Hotel in Hamburg (Germany)
Verified
2 months ago
There are answers I would never come up with. You can search for "other" answers and if you don't like something, you can adjust it. The different languages are really helpful.
Germany
Germany
Frontoffice Guest Experience
X-Large Hotel
10
Ease of work
Reservierungsleiterin from 100 to 199 room Branded Hotel in Erfurt (Germany)
Verified
2 months ago
It's a great program. Each answer is individually related to the assessment. Really makes your job easier. Easy operation.
Germany
Germany
Reservierungsleiterin
Large Hotel
10
Toll
Teamassistant from 500+ room Bed & Breakfast & Inn in München (Germany)
Verified
2 months ago
I think it's great that Summary gives answers with lots of details, varied answers and that all claims are made in every answer
Germany
Germany
Teamassistant
X-Large Hotel
8
Word finding
Resident Manager from 100 to 199 room Branded Hotel in Heilbronn (Germany)
Verified
2 months ago
The design of the sentences is always varied. The variety of languages that can be used when needed.
Germany
Germany
Resident Manager
Large Hotel
9
A short effort that was worth it AI can be an absolute asset in review management
Quality & Operations Manager from 500+ room in Hamburg (Germany)
Verified
2 months ago
mara solutions is the ideal tool for us to support our daily business. This is not about Mara doing all the work for us. This means we gain more time and our colleagues can focus more on the content of reviews instead of investing too much time in being too creative when answering them. What is important for our internal use is that it is n...
Germany
Germany
Quality & Operations Manager
X-Large Hotel
10
Efficient work and the best example that AI should not replace employees in the hotel industry, but should support them
Head of Operations from 200 to 499 room Branded Hotel in Ludwigsburg (Germany)
Verified
2 months ago
Uncomplicated collaboration, easy to use -> can therefore also be used by team members in the front office and not just at the management level, no training is required to use Mara, AI learns when you feed it with data, effective quick answers to all reviews - a lot of time savings
Germany
Germany
Head of Operations
X-Large Hotel
10
Perfect AI Tool to answer hotel reviews in a professional and speedy manner
Senior Director Member Relations from 500+ room Branded Hotel in Eschborn (Germany)
Verified
2 months ago
The tool is excellent to answer guest reviews and helps saving a lot of time. One does not need any interfaces or tools to use Mara. It uses great wording, so the answer feels personalized.
Germany
Germany
Senior Director Member Relations
X-Large Hotel
10
Simple and efficient
Resident Managerin from 50-74 room Boutique in Wien (Austria)
Verified
2 months ago
Automatic translation from and into original language, good summary of the review. The stored greeting formula is used and does not have to be re-entered each time.
Austria
Austria
Resident Managerin
Medium Hotel
- 1
- 2
- 3
Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Mara's AI Review Assistant supports hotel managers in their biggest challenges regarding online-reputation management: lack of time, formulating text and eventually foreign languages. It is analysing online reviews and ratings by giving an overview and understanding of what a guest really want to say.
Showing all answers to: "What does this product or service do well?"
Mara's AI Review Assistant supports hotel managers in their biggest challenges regarding online-reputation management: lack of time, formulating text and eventually foreign languages. It is analysing online reviews and ratings by giving an overview and understanding of what a guest really want to say.
Excellent AI tool. Mara proves to be the ideal solution for optimizing processes in responding to reviews, leading to a significant enhancement in the online reputation of the companies. It is a must in our AI workshops for hotels and our attendees consistently express their satisfaction with the recommendation provided.
Question:
What differentiates this product or service from the competition?
Answer:
One core value is that the product is focussing on one sector (hospitality), so the KI behind will also do plus you can upload text snippets whoch you could use for kknown problems. It also very intuitively designed
Showing all answers to: "What differentiates this product or service from the competition?"
One core value is that the product is focussing on one sector (hospitality), so the KI behind will also do plus you can upload text snippets whoch you could use for kknown problems. It also very intuitively designed
Mara stands out as the most effective, responsive, and perfectly tailored AI tool we have tried so far to match the unique characteristics of each establishment, ensuring a hyper-personalized response.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Mara can support in writing comments on online reviews and save time. It is important to use the formulations and text not fully automatically and without any manual improvements of the text delivered.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Mara can support in writing comments on online reviews and save time. It is important to use the formulations and text not fully automatically and without any manual improvements of the text delivered.
My advice is for you to give it a try. There's a free trial period available, and once you witness the results and calculate the hours saved while enhancing your online reputation, you'll undoubtedly want to continue using it.
Recommended by
Holger Sigmund
Co-Owner
@
Servus Tourismuspartner OG
Albert Pérez Llanos
Co-founder
@
Hospitalida Emprendedora
Holger Sigmund
Co-Owner
@
Servus Tourismuspartner OG
Albert Pérez Llanos
Co-founder
@
Hospitalida Emprendedora
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| Company | Functionality | |
|---|---|---|
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Customer Alliance
92% recommended by 68 hotels |
Reputation Management
|
Support
Unverified
MARA Solutions has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
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