AI Review Assistant (by MARA Solutions)

4.8 (195 REVIEWS)

HT Score

100 out of 100

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Thomas, Aljoscha, Ramona + 17 more experts recommend MARA Solutions

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AI Review Assistant (by MARA Solutions)

Name: AI Review Assistant (by MARA Solutions)
Rating: 4.8 (195 reviews)

4.8 (195 REVIEWS)

Ranked 1 (out of 50) in Reputation Management

Effortless AI-powered Online Reputation Management: Respond to reviews in no time

96% recommended by 170 hotels

Edwardian Hotels, little BIG hotels, JUFA Hotels & 167 others

Bell avatar Bell - AI powered product analyst

I analyzed all of MARA Solutions’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like MARA for its remarkable efficiency in managing guest reviews, which leads to increased response rates and improved guest engagement. Its AI-driven automated replies save substantial time, allowing hotel teams to focus more on direct guest services. Furthermore, it offers invaluable insights through its analytics, helping hotels to enhance service quality and optimize guest satisfaction.

Edwardian Hotels, little BIG hotels, JUFA Hotels & 167 others

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Support

Foundational

Hoteliers often emphasize the strong support they receive from MARA Solutions’ AI Review Assistant. Users appreciate the accessibility of support through various channels, which ensures prompt issue resolution. Many highlight the expertise of the support team, noting their effectiveness in addressing queries and assisting during the onboarding process. The resources provided, including FAQs, tutorials, and documentation, are also deemed helpful by hoteliers in facilitating a smooth user experience.

Head of Operations

4 months ago

Verified

... Efficient work and the best example that AI should not replace employees in the hotel industry, but should support them ...

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Asst. Front Office Manager

3 months ago

Verified

... Mara safes time and costs. Before we were just trying to answer everything because we could manage the volume of responses. Now we are reading and answering really every guests comment. ...

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Direktionsassistentin

13 months ago

Verified

... Friendly, highly reactive, efficient and helpful team. Great introduction, constant support and continuous follow-up. ...

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Direktionsassistentin

13 months ago

Verified

... Friendly, highly reactive, efficient and helpful team. Great introduction, constant support and continuous follow-up. ...

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Hotel Manager

9 months ago

Verified

... I like that it is very easy to get good responses to any review. I did not have a single reply I couln´t use. Review analisys are good and comparing hotels too. Since I use MARA we have 100% ...

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Cluster Guest Relation Manager

5 months ago

Verified

... Very helpful tool to answer feedback quickly and competently ...

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Cluster Guest Relation Manager

5 months ago

Verified

... Very helpful tool to answer feedback quickly and competently ...

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Guest Relation

4 months ago

Verified

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Management

4 months ago

Verified

... Great Product & Service with Fast and Optimised Automated Review Generator offering several Tools like Insights, Analytics, Robust Efficient & Consistent Replies ...

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Management

4 months ago

Verified

... Great Product & Service with Fast and Optimised Automated Review Generator offering several Tools like Insights, Analytics, Robust Efficient & Consistent Replies ...

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General Manager

4 months ago

Verified

... The professional language, the quality of the response detailing every response. I could not write the response as good myself and it would take me 15 x longer to create the resonse ...

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4 months ago

Verified

... MARA Review Reply Assistant is smart and very easy to use. Working with the reply assistant saves your time as well wich is a really great benefit out of your working time. ...

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Relief Duty Manager

4 months ago

Verified

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Relief Duty Manager

4 months ago

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Manager

4 months ago

Verified

... A great tool to have, simple and helpful specially it had not only made my job easier but I have been able to delegate many of my responsabilities to ther rest of the team knowing that the review was going to be written properly. Offered a more creative way to reply in a positive ...

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Manager

4 months ago

Verified

... Extremely easy and helpful tool to use. ...

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Online Reputation Manager

4 months ago

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Online Reputation Manager

4 months ago

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Front Office Manager Upon Angels

4 months ago

Verified

... Answer personalised and polite responses, concise and concrete answers Concise and concrete answers. All the answers to the evaluations are careful and detailed, all the details are evaluated and ...

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Front Office Manager Upon Angels

4 months ago

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Front Office Manager Upon Angels

4 months ago

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Front Office Manager Upon Angels

4 months ago

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Front Office Manager Upon Angels

4 months ago

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Front Office Manager Upon Angels

4 months ago

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Front Office Manager Upon Angels

4 months ago

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Front Office Manager Upon Angels

4 months ago

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Front Office Manager Upon Angels

4 months ago

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Front Office Manager Upon Angels

4 months ago

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Front Office Manager Upon Angels

4 months ago

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Front Office Manager Upon Angels

4 months ago

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Front Office Manager Upon Angels

4 months ago

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Front Office Manager Upon Angels

4 months ago

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Front Office Manager Upon Angels

4 months ago

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Front Office Manager Upon Angels

4 months ago

Verified

... In French the address is impersonal, (tu) and I think that might be a problem, but it's the only note/flaw ...

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Rooms Operations Manager

4 months ago

Verified

... Mara is great because it helps me in my daily routine to write a more detailed text, which also saves me a lot of time because I don't have to spend so much time thinking about it anymore, I just have to check whether the feedback matches ...

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Rooms Operations Manager

4 months ago

Verified

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Marketing

4 months ago

Verified

... It's easier to manage my time with Mara's help with the answers. ...

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Marketing

4 months ago

Verified

... Right to the subject/answer; easy to use ; detailed and to thepoint answers, clear answers ; Very polite in the way she replies ...

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Marketing

4 months ago

Verified

... I think Mara is very well developed/ friendly, the points are clear and it helps a lot in the response ...

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Marketing

4 months ago

Verified

... I think Mara is very well developed/ friendly, the points are clear and it helps a lot in the response ...

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4 months ago

Verified

... Mara solutions reply generator is very user friendly. It's very helpful to answer reviews quickly. Mara solutions reads the review and transform it on topics to better understand it and suggest an ...

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4 months ago

Verified

... Integration with more selling or revenue management platforms could be nice. Nowadays analyzing reviews and rating them it's used as a measure to the revenue management. ...

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Reception Manager

4 months ago

Verified

... Immense help ...

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Reception Manager

4 months ago

Verified

... My favorite part is obviously the time saving, and the fact that in a few seconds it gives more answers ...

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Jr. Assistant Housekeeping Manage

3 months ago

Verified

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hotel manager

3 months ago

Verified

... be in contact with client, quick answer without so much thinking, see everything on one place, getting remainders on email ...

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hotel manager

3 months ago

Verified

... be in contact with client, quick answer without so much thinking, see everything on one place, getting remainders on email ...

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Director of Systems

3 months ago

Verified

... Mara is constantly improving and is increasingly becoming a partner in the entire reputation management process. I think it will be a real alternative to the established providers in the foreseeable ...

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Operations Managerin

3 months ago

Verified

... I think it's great that you get such wonderful answers straight away. Especially with bad guest reviews, where you probably wouldn't answer so nicely yourself ...

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Front Office Manager

3 months ago

Verified

... Simple and uncomplicated handling. Reviews can finally be answered in the local language. No more “standard answers” at last. Each answer is customized to the review. ...

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Hotel Manager

3 months ago

Verified

... Save time. Personalize. Polite ...

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Resident Manager

2 months ago

Verified

... How THE FLAG Zürich Boosted Its Review Score by 4% Using MARA ...

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Guest Experience Manager

2 months ago

Verified

... How STAYERY Increased Their Response Rate to Over 90% with MARA ...

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Director of Rooms

2 months ago

Verified

... Great software and game changer as guest reply assistant ...

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Operations Manager

2 months ago

Verified

... How Nena Apartments Boosted Productivity and Improved Guest Ratings Using MARA ...

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Hotel Manager

2 months ago

Verified

... The most simple way to save time every day and answer all your clients in so many languages with always the right tone. ...

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Executive Assistant

2 months ago

Verified

... I am absolutely delighted with Mara. The team is super committed, helpful and above all, they are always available. They respond by phone immediately or by email within a very short time. And they go ...

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Executive Assistant

2 months ago

Verified

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Executive Assistant

2 months ago

Verified

... The group overview and the analytics as well as the over night reply service is great and is a great time saver! ...

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General Manager

2 months ago

Verified

... Very good support from the team, helping you to use the program to the most. Very efficient and helps reduce the time of answering reviews ...

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General Manager

2 months ago

Verified

... We are completely happy with the way Mara supports us. Nothing to be added at this time. Thank you for everything ...

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General Manager

2 months ago

Verified

... the generation of professional replies taking language and comments into considerations . It is fast, reliable and professional. It helps to understand the feedback of the guest much quicker. ...

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Guest Relations Manager

2 months ago

Verified

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Ass. Hotel Manager

2 months ago

Verified

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Hotel Manager

2 months ago

Verified

... Mara is very helpful and supports us with time saving and a very professional answers / replies which also very important for the guests ...

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Duty Manager

2 months ago

Verified

... Wonderful ...

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Duty Manager

2 months ago

Verified

... The guideline that has been provided is very helpful and doesn't need to be update so far. Very detailed explanation ...

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Duty Manager

2 months ago

Verified

... Nothing. Very helpful and detailed explanation that doesn't need any more update since it's very deep and handy at the same time. ...

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Duty Manager

2 months ago

Verified

... The guideline that has been provided is very helpful and doesn't need to be update so far. Very detailed explanation ...

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Duty Manager

2 months ago

Verified

... I like the efficient and professional answer for all the guest reviews. The maintenance service works properly. All the functions are very easy to understand, and it makes our job very easy to answer ...

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Front Office Supervisor

2 months ago

Verified

... MARA is saving valuable time that can be used for different tasks. It is also a very helpful tool to answer reviews more efficently and appropriately. Another thing I really like about this ...

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Front Office Supervisor

2 months ago

Verified

... I like the option to save templates for often asked questions of guests, but unfortunately it does not always recognize the topics even though the exact key words are mentioned. I have put several key words for each template already and it still is not working on a reliable basis. This means after all I have to recheck MARAs answer again, because I cannot be sure, that she used the needed templates. Also eventhough she works fine for the positive and the neutral reviews, it still remains a problem to answer negative reviews with her help, as she tends to be quite "unemotional" about difficult topics. For the guest it could easily look like we did not care about their review and just answered it because we had to and that would lead to a bad ...

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Assitant Manager

2 months ago

Verified

... I have been working with Mara for more than a year now to answer our hotel reviews and can only recommend it. If you don't want to work with templates that you are constantly trying to customize as ...

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Regional Reisecenter

2 months ago

Verified

... The user-friendly operation makes answering the reviews really easy. The answers are never identical to the previous ones - this seems authentic and not like an AI-generated answer. Thanks for that! Paula's customer service must also be mentioned positively - questions and concerns are dealt with quickly ...

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Operation Assistant

2 months ago

Verified

... One area that could be further optimized at MARA Solutions is integration with additional review platforms such as Tripadvisor, HolidayCheck and Expedia. With expanded links to additional platforms, the tool could be perfected even further by enabling an even more comprehensive and precise overview of guest feedback on all relevant channels. Additionally, improving ...

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Operation Assistant

2 months ago

Verified

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Hotelleitung

2 months ago

Verified

... How easy it is to answer everything. The training we received on how to use MARA. The very good support for questions. ...

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Hotelmanager

2 months ago

Verified

... The evaluation/analysis could still be optimized. Currently only summarized in English. Not exactly advantageous for our hotel in Germany, as many of the non-German employees do not speak English and ...

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Hotelmanager

2 months ago

Verified

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Head of technology

2 months ago

Verified

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Head of technology

2 months ago

Verified

... One area for improvement with MARA is the initial setup for brand voice customization. Fine-tuning the AI to capture the nuances of our brand style can be time-consuming and requires a bit of trial and error. Additionally, expanding the customization options for specific ...

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Head of technology

2 months ago

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General Manager

2 months ago

Verified

... stay open minded to the hotel feedback for improving the tool in the future - focus should be always the core business ...

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General Manager

2 months ago

Verified

... stay open minded to the hotel feedback for improving the tool in the future - focus should be always the core business ...

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Front Office Manager

2 months ago

Verified

... It is a fantastic working tool. It saves a lot of time. The best thing is the help they offer at all times. Thank you Paula!!!! ...

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Front Office Manager

2 months ago

Verified

... It is a fantastic working tool. It saves a lot of time. The best thing is the help they offer at all times. Thank you Paula!!!! ...

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Hoteldirektor

2 months ago

Verified

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Hoteldirektor

2 months ago

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Assistenz des Vorstands, JUFA Hotel Qualitätsmanagement

2 months ago

Verified

... The tool offers a very good overview. The easy handling and support with AI not only save time in everyday life, but the guest feedback is answered professionally. ...

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Owner / Managing Director

1 months ago

Verified

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Stellv. Direktor

1 months ago

Verified

... The platform is easy to set up and very user-friendly. The connection with the direct answer option via AI and automation is great. The AI is always learning and getting better over time. The technical support from Mara Solutions is also unique ...

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Front Office manager

1 months ago

Verified

... MARA enables me to save a significant amount of time through its intelligent automation and efficiency, which has greatly improved our workflow. Instead of spending hours manually gathering and ...

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Front Office manager

1 months ago

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Director

1 months ago

Verified

... MARA is characterized by extremely quick and easy setup via web browser. In addition, even beginners can find their way around within a few minutes thanks to the intuitive user interface and it is ...

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Director

1 months ago

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Director

1 months ago

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Director of Rooms

1 months ago

Verified

... Easy to use & intuitive and very reactive in support questions. Great Awi functionality that is very well made, bravo! ...

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Director of Rooms

1 months ago

Verified

... Easy to use & intuitive and very reactive in support questions. Great Awi functionality that is very well made, bravo! ...

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Director of Rooms

1 months ago

Verified

... Easy to use & intuitive and very reactive in support questions. Great Awi functionality that is very well made, bravo! ...

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1 months ago

Verified

... Unfortunately, the review analysis is only available in English, which makes it difficult to discuss in meetings with employees who are not so proficient in English. ...

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Director

1 months ago

Verified

... I am pleasantly surprised because everything worked smoothly. The service was reliable and the user-friendliness was convincing. ...

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Guest Relation Mitarbeiterin

1 months ago

Verified

... Very suitable for complaint handling, can be easily adapted to the individual company with the newly developed brand voice! ...

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General Manager, Customer Experience

1 months ago

Verified

... MARA AI has revolutionized our hotel operations. This innovative AI platform has significantly streamlined our processes, increased efficiency, and elevated our guest experience. The intuitive interface and powerful auto ...

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Back Office Manager

1 months ago

Verified

... Mara gives good answers to guest feedback ...

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Back Office Manager

1 months ago

Verified

... Mara gives good answers to guest feedback in english, helps to answer guest feedback in an appropriate and decent manner ...

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Back Office Manager

1 months ago

Verified

... Mara gives good answers to guest feedback in english, helps to answer guest feedback in an appropriate and decent manner ...

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Back Office Manager

1 months ago

Verified

... Mara gives good answers to guest feedback in english, helps to answer guest feedback in an appropriate and decent manner ...

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Front Office Agent

1 months ago

Verified

... Mara is always very helpfull and supports us everytime when needed! ...

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Front Office Agent

1 months ago

Verified

... Mara is always very helpfull and supports us everytime when needed! ...

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Guest Relation Manager

1 months ago

Verified

... The AI is constantly learning. Because the product is still new, we are in active communication and support each other. ...

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Stv. Hoteldirektorin

1 months ago

Verified

... The way people are addressed could be improved, as the cash on delivery is not allowed on various portals. There is also a need for improvement in the AI responses when there is little text ...

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Guest Relation Manager

1 months ago

Verified

... In my opinion, Mara's team does a good job of meeting the specific needs of the hotel industry. This leaves more time for communication with guests on site. Keep it up :) ...

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Subdirección

1 months ago

Verified

... What I like most is how easy it is to respond to some of the complicated comments and how easy and intuitive the application is. ...

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Subdirección

1 months ago

Verified

... At some moments when we want to answer a comment and I want a general response, one half remains, and it seems that the other half does not arrive to load and there is that revolver to generate ...

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FOM

1 months ago

Verified

... An integration of other OTAs such as Expedia, Tripadvisor, HolidayCheck and others would be desirable so that direct answers from MARA are possible. The stream already works on all common platforms. ...

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Hotel director

1 months ago

Verified

... That all answers are different and very exact. Very noble words for negative reputations. very nice smart snippets. Very helpful and easy to create ...

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Hotel director

1 months ago

Verified

... That all answers are different and very exact. Very noble words for negative reputations. very nice smart snippets. Very helpful and easy to create ...

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Hotel director

1 months ago

Verified

... That all answers are different and very exact. Very noble words for negative reputations. very nice smart snippets. Very helpful and easy to create ...

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Hotel director

1 months ago

Verified

... As i already told, the articles are not every time correct. Less price for the extended version. Connection to OTA should be possible in the standard version. ...

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Hotel director

1 months ago

Verified

... As i already told, the articles are not every time correct. Less price for the extended version. Connection to OTA should be possible in the standard version. ...

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Hotel director

1 months ago

Verified

... That all answers are different and very exact. Very noble words for negative reputations. very nice smart snippets. Very helpful and easy to create ...

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Assistant to Front Office Manager

1 months ago

Verified

... Mara solutions really improved the replying on guest reviews for our hotel. It does individually create replies that fit to every review. With Mara we have a great reply rate and it spares us a lot of time thinking of the right words. The price is also very affordable. Me and my colleagues ...

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Assistant to Front Office Manager

1 months ago

Verified

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Team Assistant Operations

1 months ago

Verified

... Mara offers ready to publish teylor made answers, which can be used blindly - that is how perfect they are. ...

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General Manager

1 months ago

Verified

... The uncomplicated handling of the system. The possibility to answer the guest in their native language. An AI that really provides support. Time saving ...

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Hotel Manager

1 months ago

Verified

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Hotel Manager

1 months ago

Verified

... Agility in responding to reviews ...

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Hotel Manager

1 months ago

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Manager

1 months ago

Verified

... It's the best tool I used, and the translator its really important, otherwise, i will add tool to report comments on TripAdvisor. ...

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Manager

1 months ago

Verified

... Its a platform where your can sea clearly what are you doing good, and what do you need to improve. ...

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Guest Relations Manager

1 months ago

Verified

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Front Office Manager

1 months ago

Verified

... It is easier and quicker to respond to complex complaints and also provides a good response template even for specific complaints. Personalisation of responses to specific topics is possible. Very ...

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Front Office Manager

1 months ago

Verified

... Sometimes the answer does not fit, is to superficial, even if a detailed answer is selected. The writing style sometimes seems artificial and not authentic if you post many answers one after the ...

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Group Head of Procurement

1 months ago

Verified

... The response from our colleagues has been very good and the handling is easy to understand for everyone. MARA is constantly evolving and we are happy to participate in the innovations that are ...

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1 months ago

Verified

... Super supportive tool ...

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1 months ago

Verified

... - The ease of use. - Fast and helpful support. - Many different answer options. - Time savings. - Reduced personnel costs ...

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1 months ago

Verified

... - The ease of use. - Fast and helpful support. - Many different answer options. - Time savings. - Reduced personnel costs ...

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Front Office Manager

1 months ago

Verified

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Front Office Manager

1 months ago

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Director

1 months ago

Verified

... It would be even better if the answers were kept more precise in the hotel style and the AI would, for example, take over the signature immediately. ...

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deputy director

1 months ago

Verified

... The speed of generating an accurate response to a comment, with prior configuration The speed of generating an accurate response to a comment, with prior configuration. Streamlines the daily ...

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deputy director

1 months ago

Verified

... The speed of generating an accurate response to a comment, with prior configuration The speed of generating an accurate response to a comment, with prior configuration. Streamlines the daily operations of the department in charge of responding ...

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deputy director

1 months ago

Verified

... see the option to facilitate the previous configuration issue See the option to facilitate the previous configuration topic. Vary the responses given to the same complaint, so that the same words or ...

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Hotel director

1 months ago

Verified

... It makes my work easier, I work much faster and more efficiently, and I can also delegate it to my team. ...

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Director

1 months ago

Verified

... I save time. Almost everything is done automatically and is also very intuitive. I am a fan of AI and think it's great that it is used so easily for the user. ...

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Assistant hotel manager

1 months ago

Verified

... Great reviews management software ...

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Assistant hotel manager

1 months ago

Verified

... Clearness of the software, the information is right under our eyes. I really like the ability to see the score of each category of the hotel allowing us to know where to put our focus. ...

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Operations Manager

1 months ago

Verified

... I can't think of anything at the moment. All of the improvements I suggested have already been implemented. I look forward to working with Mara every day. ...

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Hotelfachfrau

1 months ago

Verified

... that I have everything at a glance, especially as a cluster manager, that the answers are super easy to provide. Work is made easier in many ways. ...

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Quality Agent

1 months ago

Verified

... MARA saves us a lot of time in answering reviews every day, so we can really focus on the special cases. We can see at a glance what our guests like or what we can improve. ...

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Quality Agent

1 months ago

Verified

... The integration of additional hotel agents would make daily work even easier. Further adjustments are planned in the near future. ...

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Director of Marketing

1 months ago

Verified

... Collecting and answering reviews in the 21st century ...

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Accounting Supervisor

1 months ago

Verified

... Additional hotel agents, such as Expedia, would make daily work even easier, but there are also challenges such as live feedback directed to the hotel. ...

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Supervisor Reservation

1 months ago

Verified

... The analytics offers us a great opportunity to assign potential for improvement directly to our departments. The time savings are enormous and the AI is particularly helpful for colleagues who ...

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Supervisor Reservation

1 months ago

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Director of Operation

1 months ago

Verified

... Good choice of words, learns quickly from repetition, saves time when editing reviews. Very easy to use, which is good, especially with the many newcomers. ...

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Director of Operation

1 months ago

Verified

... I think the team is working on a lot of things and is immediately taking feedback into account in order to implement them. I am very satisfied so far. ...

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Dirctor of Commercial

1 months ago

Verified

... Currently I don't have anything that needs to be improved. Always nice and friendly cooperation and an open ear for suggestions for improvement and feedback. ...

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Dirctor of Commercial

1 months ago

Verified

... Currently I don't have anything that needs to be improved. Always nice and friendly cooperation and an open ear for suggestions for improvement and feedback. ...

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Project Leader

1 months ago

Verified

... Always up to date with MARA ...

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Project Leader

1 months ago

Verified

... Always up to date with MARA ...

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Project Leader

1 months ago

Verified

... Sometimes the answer could be a bit more personal, especially if the rating is appropriate. This means that the text could also be a bit more refreshing. ...

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Co-Founder

1 months ago

Verified

... Mara is very clear and makes it easier for our operational team to respond to reviews via various channels. We can use the statistical evaluations to implement our customer feedback and make ...

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Front Office Manager

1 months ago

Verified

... Super easy to get a response from guest feedback ...

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Automation

Assisted

Hoteliers often highlight the significant time savings and efficiency improvements brought by automation in the AI Review Assistant by MARA Solutions. Users report that the system facilitates faster response to guest reviews by automating the generation of tailored replies, which helps maintain quality without repetitive manual input. The automation allows for centralized collection and management of reviews, streamlining processes and enhancing workflow efficiency. Additionally, automated analytics provide insights for quality improvement and directly assign enhancement opportunities to the relevant departments. Hoteliers appreciate that these features make the tool particularly accessible for team members who may not excel at writing, thereby boosting overall productivity. Though some challenges exist, such as the absence of direct integration with platforms like Expedia, the anticipated expansions are expected to further enhance operational efficiency.

Head of Operations

4 months ago

Verified

... Reporting in the background can be even more detailed, so that monthly and annual evaluations can also be drawn. Invitation does not go out when a new employee is created - the employee always has to ...

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Cluster Guest Relation Manager

5 months ago

Verified

... Very helpful tool to answer feedback quickly and competently ...

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Cluster Guest Relation Manager

5 months ago

Verified

... The clarity. MARA has a very simple and easy-to-understand layout and hardly needs any explanations. The functions are also great. Everything works very well, the wording is easy to understand and not too pretentious. The inbox is also really very useful, as you can see all the reviews ...

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Cluster Guest Relation Manager

5 months ago

Verified

... Very helpful tool to answer feedback quickly and competently ...

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Front Office Manager

4 months ago

Verified

... I enjoy using MARA because it is perfect for my daily needs and for my department but this is not it. The fact that I get an instant response from their team regarding any suggestions any changes is impressive and I love that. Also, now that we can directly ...

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Front Office Manager

4 months ago

Verified

... I we could have an add on or an extension to the explorer that can pick up reviews and post answers directly for example. Also, Expedia seems to be a bit behind if they can include it. Other than ...

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Guest Relation

4 months ago

Verified

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Geschaftsfuhrer

4 months ago

Verified

... I was particularly impressed that Mara, with the help of AI, can generate very empathetic and quick responses, addressing all aspects of guest reviews. In summary: Mara exceeded my expectations! ...

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Management

4 months ago

Verified

... Great Product & Service with Fast and Optimised Automated Review Generator offering several Tools like Insights, Analytics, Robust Efficient & Consistent Replies ...

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Management

4 months ago

Verified

... Great Product & Service with Fast and Optimised Automated Review Generator offering several Tools like Insights, Analytics, Robust Efficient & Consistent Replies ...

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Management

4 months ago

Verified

... Great Product & Service with Fast and Optimised Automated Review Generator offering several Tools like Insights, Analytics, Robust Efficient & Consistent Replies ...

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Management

4 months ago

Verified

... Great Product & Service with Fast and Optimised Automated Review Generator offering several Tools like Insights, Analytics, Robust Efficient & Consistent Replies ...

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General Manager

4 months ago

Verified

... The professional language, the quality of the response detailing every response. I could not write the response as good myself and it would take me 15 x longer to create the resonse ...

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Manager

4 months ago

Verified

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Administration

4 months ago

Verified

... Mara is a very easy to use and reliable automatic response platfor, It allows us to respond much faster. Thanks ...

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Online Reputation Manager

4 months ago

Verified

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Online Reputation Manager

4 months ago

Verified

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Online Reputation Manager

4 months ago

Verified

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Online Reputation Manager

4 months ago

Verified

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Rooms Operations Manager

4 months ago

Verified

... I love the most : the review inbox, the review insights & the review reply generator ...

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Rooms Operations Manager

4 months ago

Verified

... I love the most : the review inbox, the review insights & the review reply generator ...

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4 months ago

Verified

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4 months ago

Verified

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Head of Digitization

3 months ago

Verified

... We’ve had an outstanding experience working with MARA solutions. Their platform has significantly streamlined our feedback management process, providing us with valuable insights into guest ...

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F&B Manager

3 months ago

Verified

... All extranets in one place, some of them can be answered directly through the server, smart presets can be mantenied and automatically applied, the same with signatures ...

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F&B Manager

3 months ago

Verified

... All extranets in one place, some of them can be answered directly through the server, smart presets can be mantenied and automatically applied, the same with signatures ...

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F&B Manager

3 months ago

Verified

... All extranets in one place, some of them can be answered directly through the server, smart presets can be mantenied and automatically applied, the same with signatures ...

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F&B Manager

3 months ago

Verified

... All extranets in one place, some of them can be answered directly through the server, smart presets can be mantenied and automatically applied, the same with signatures ...

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F&B Manager

3 months ago

Verified

... All extranets in one place, some of them can be answered directly through the server, smart presets can be mantenied and automatically applied, the same with signatures ...

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Cluster Marketing Manager

3 months ago

Verified

... Good UX to use the tool + great support team + good connectivity = a great and efficient way to answer reviews in no time ...

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General Manager

3 months ago

Verified

... Mara makes it easy to draft the answers to all our reviews, gain time for our guest and other task! ...

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General Manager

3 months ago

Verified

... Mara makes it easy to draft the answers to all our reviews, gain time for our guest and other task! ...

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Front Office Manager

3 months ago

Verified

... Simple and uncomplicated handling. Reviews can finally be answered in the local language. No more “standard answers” at last. Each answer is customized to the review. ...

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Resident Manager

2 months ago

Verified

... Implementing MARA has been transformative for THE FLAG Zürich. We've not only seen a remarkable improvement in our response rate and received more reviews, but we've also achieved a significant ...

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Guest Experience Manager

2 months ago

Verified

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Assistant Front Office Manager

2 months ago

Verified

... Great program to answer guest reviews and save time ...

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Operations Manager

2 months ago

Verified

... We've managed to automate 80% of our review reply process, freeing up our small but dedicated team to focus on other critical tasks. Moreover, the leap in our guest ratings and the ability to ...

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Operations Manager

2 months ago

Verified

... We've managed to automate 80% of our review reply process, freeing up our small but dedicated team to focus on other critical tasks. Moreover, the leap in our guest ratings and the ability to ...

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Executive Assistant

2 months ago

Verified

... The group overview and the analytics as well as the over night reply service is great and is a great time saver! ...

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General Manager

2 months ago

Verified

... Professional Reputation Management ...

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Guest Relations Manager

2 months ago

Verified

... Value for money, intuitive usability, impressive AI functions, great support, time saving regarding answering reviews, still very personalized and smart, very appealing in all points, brand identity and brand language flow in perfectly and developed constantly with assistance of AI. I am totally impressed and thrilled by the function that replies are generated ...

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Guest Relations Manager

2 months ago

Verified

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Guest Relations Manager

2 months ago

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Ass. Hotel Manager

2 months ago

Verified

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Ass. Hotel Manager

2 months ago

Verified

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Duty Manager

2 months ago

Verified

... The best tool for the guest reviews answers ...

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Duty Manager

2 months ago

Verified

... The best tool for the guest reviews answers ...

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Duty Manager

2 months ago

Verified

... It sometimes comes to an answer which doesn't match the given review. Maybe, the words have to be improved for all the reviews. ...

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Duty Manager

2 months ago

Verified

... The best tool for the guest reviews answers ...

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Front Office Supervisor

2 months ago

Verified

... MARA is saving valuable time that can be used for different tasks. It is also a very helpful tool to answer reviews more efficently and appropriately. Another thing I really like about this ...

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Front Office Supervisor

2 months ago

Verified

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Front Office Supervisor

2 months ago

Verified

... MARA is saving valuable time that can be used for different tasks. It is also a very helpful tool to answer reviews more efficently and appropriately. Another thing I really like about this ...

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Front Office Supervisor

2 months ago

Verified

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Front Office Supervisor

2 months ago

Verified

... MARA is saving valuable time that can be used for different tasks. It is also a very helpful tool to answer reviews more efficently and appropriately. Another thing I really like about this ...

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Front Office Supervisor

2 months ago

Verified

... MARA is saving valuable time that can be used for different tasks. It is also a very helpful tool to answer reviews more efficently and appropriately. Another thing I really like about this ...

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2 months ago

Verified

... Very user friendly, great input for difficult answers, helped me to get away from my standard sentence and give me some new ways to answer to reviews especially the ones where you only have stars ...

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Regional Reisecenter

2 months ago

Verified

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Operation Assistant

2 months ago

Verified

... Mara is a very useful tool to process your reviews quickly and efficiently ...

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Operation Assistant

2 months ago

Verified

... Mara is a very useful tool to process your reviews quickly and efficiently ...

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General Manager

2 months ago

Verified

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Hotel director

2 months ago

Verified

... If you forget to reply, Mara could send an email to inform or remind you, so the error rate could be reduced. ...

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Hotelleitung

2 months ago

Verified

... So easy and fast ...

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Head of technology

2 months ago

Verified

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Head of technology

2 months ago

Verified

... Automated Review Management for seamless Guest Interaction ...

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Reservierungsmitarbeiterin

2 months ago

Verified

... Professional support to really save time ...

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Hoteldirektorin

2 months ago

Verified

... The clear structure and easy handling. The AI-based answering, which still gives a feeling of personal processing. Ready-made formulation of evaluations. ...

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Stellvertretender Hotelleiter

2 months ago

Verified

... What I like most is that reviews are answered using AI. I also like that the review can be changed to the desired language. ...

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Stellvertretender Hotelleiter

2 months ago

Verified

... What I like most is that reviews are answered using AI. I also like that the review can be changed to the desired language. ...

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Management assistance

2 months ago

Verified

... It is very good that you can adjust the level of independence of the AI or set thresholds up to which the AI will answer assessments. This means that hardly any relevant information is ...

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Management assistance

2 months ago

Verified

... It is very good that you can adjust the level of independence of the AI or set thresholds up to which the AI will answer assessments. This means that hardly any relevant information is ...

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Management assistance

2 months ago

Verified

... It is very good that you can adjust the level of independence of the AI or set thresholds up to which the AI will answer assessments. This means that hardly any relevant information is ...

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Assistenz des Vorstands, JUFA Hotel Qualitätsmanagement

2 months ago

Verified

... The tool offers a very good overview. The easy handling and support with AI not only save time in everyday life, but the guest feedback is answered professionally. ...

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Front Office Agent

2 months ago

Verified

... It is the most professional and time-saver way to answer to all the reviews. ...

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HR Coordinator / Guest Relations

2 months ago

Verified

... We think you could improve using the name of the company less. For us it often says: we at Holiday Inn Munich - City Centre..., which in our opinion often sounds fake and not like it has been written ...

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Hotel Manager

2 months ago

Verified

... Modern, super helpful tool for our team - it is clear, saves a lot of time, helps with the creation of response templates & you stay in touch with guests easily and uncomplicatedly. ...

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Director of Digital Technology & Marketing

1 months ago

Verified

... AI-based reply generation, especially on brand voice, is unique and saves a lot of time & Direct to channel replies. The NLP is very good and getting better every day. The customer support is ...

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Director of Digital Technology & Marketing

1 months ago

Verified

... AI-based reply generation, especially on brand voice, is unique and saves a lot of time & Direct to channel replies. The NLP is very good and getting better every day. The customer support is ...

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Guest Relation Manager

1 months ago

Verified

... Language is in rare cases still too sophisticated and can be recognized as AI, German feedback should automatically be answered in German. ...

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Director of Rooms

1 months ago

Verified

... You can always be even more authentic with something AI driven but otherwise just more direct answer options for more efficiency ...

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Head of Commerce & Collaboration

1 months ago

Verified

... Easy to use, streamlining daily tasks. Mara is user-friendly, making it easy for team members to navigate and complete tasks without a steep learning curve. ...

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General Manager, Customer Experience

1 months ago

Verified

... A Game-Changer for Our Hotel ...

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General Manager, Customer Experience

1 months ago

Verified

... Continue to develop direct connections to the various platforms including the international ones. We're excited to see how MARA continues to evolve and innovate, particularly in areas such as guest language processing. By further enhancing these capabilities, MARA can help us achieve even greater ...

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Stv. Hoteldirektorin

1 months ago

Verified

... The way people are addressed could be improved, as the cash on delivery is not allowed on various portals. There is also a need for improvement in the AI responses when there is little text ...

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Stv. Hoteldirektorin

1 months ago

Verified

... The way people are addressed could be improved, as the cash on delivery is not allowed on various portals. There is also a need for improvement in the AI responses when there is little text ...

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Assistant to Front Office Manager

1 months ago

Verified

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Assistant to Front Office Manager

1 months ago

Verified

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Assistant to Front Office Manager

1 months ago

Verified

... Best invention for review replies ...

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Assistant to Front Office Manager

1 months ago

Verified

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Assistant to Front Office Manager

1 months ago

Verified

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Assistant to Front Office Manager

1 months ago

Verified

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Director

1 months ago

Verified

... Great review response platform ...

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Team Assistant Operations

1 months ago

Verified

... Mara offers ready to publish teylor made answers, which can be used blindly - that is how perfect they are. ...

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Front Office Manager

1 months ago

Verified

... Mara is helping our Front Office in time Management for Review answers. ...

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Front Office Manager

1 months ago

Verified

... Mara is helping our Front Office in time Management for Review answers. ...

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Operations Manager

1 months ago

Verified

... AI generated answering tool, can be fed with templates. Quick guest relations management and very user friendly to be used. ...

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Front Office Manager

1 months ago

Verified

... The time savings! Answering the feedback is much easier because you get great answers that are individually adapted to each text. ...

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Front Office Manager

1 months ago

Verified

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Director

1 months ago

Verified

... Evaluation tool AI supported ...

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Director

1 months ago

Verified

... It would be even better if the answers were kept more precise in the hotel style and the AI would, for example, take over the signature immediately. ...

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Director Otros Ingresos

1 months ago

Verified

... We save a lot of time when responding to reviews, and all responses are very well written, covering all the points the customer has mentioned in their review. ...

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Director Otros Ingresos

1 months ago

Verified

... The process of publishing responses is manual, it would be nice if it were more automated and to be able to publish directly on the different websites from the same site. It is possible that they ...

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Director Otros Ingresos

1 months ago

Verified

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Director

1 months ago

Verified

... Effortless integration across multiple platforms, making it easy to manage reviews for all our centres in one place. Automated replies save significant time while maintaining professionalism. Clear, ...

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deputy director

1 months ago

Verified

... The speed of generating an accurate response to a comment, with prior configuration The speed of generating an accurate response to a comment, with prior configuration. Streamlines the daily ...

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Hotel director

1 months ago

Verified

... It makes my work easier, I work much faster and more efficiently, and I can also delegate it to my team. ...

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Director

1 months ago

Verified

... I save time. Almost everything is done automatically and is also very intuitive. I am a fan of AI and think it's great that it is used so easily for the user. ...

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Director

1 months ago

Verified

... I save time. Almost everything is done automatically and is also very intuitive. I am a fan of AI and think it's great that it is used so easily for the user. ...

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Cluster General Manager

1 months ago

Verified

... It is about the acuracy of words which are used by creating answerd and the intuative overview of the whole platform. It makes it great to work with, even the summerizing of the raitings are on pint. ...

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Front of house manager

1 months ago

Verified

... Easy to use The app is incredibly user-friendly, making it simple and efficient for us to respond to guest reviews with just two clicks, streamlining the process and saving valuable time while ...

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Operations Manager

1 months ago

Verified

... Mara answers our reviews creatively and meaningfully within seconds. The evaluation tools also help us improve our quality. ...

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Operations Manager

1 months ago

Verified

... Mara answers our reviews creatively and meaningfully within seconds. The evaluation tools also help us improve our quality. ...

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Operations Manager

1 months ago

Verified

... Mara answers our reviews creatively and meaningfully within seconds. The evaluation tools also help us improve our quality. ...

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Supervisor Quality

1 months ago

Verified

... With a view to the future, MARA offers us the optimal solution to answer all evaluations, collect them centrally and identify our optimization options at a glance. ...

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Supervisor Quality

1 months ago

Verified

... Other online travel agencies are missing, such as Expedia. Here there is the challenge of manually logging into the extranet in order to publish the suggestions generated by MARA ...

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Supervisor Quality

1 months ago

Verified

... Other online travel agencies are missing, such as Expedia. Here there is the challenge of manually logging into the extranet in order to publish the suggestions generated by MARA ...

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Supervisor Quality

1 months ago

Verified

... With a view to the future, MARA offers us the optimal solution to answer all evaluations, collect them centrally and identify our optimization options at a glance. ...

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Accounting Supervisor

1 months ago

Verified

... By integrating AI and creating automation, we save a lot of time when responding to our reviews. The analyses simplify communication between us so that we can respond to less good reviews as quickly ...

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Supervisor Reservation

1 months ago

Verified

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Area Manager

1 months ago

Verified

... We can now collect and respond to reviews centrally. By generating responses using AI, we save time without losing any quality when responding to reviews. ...

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Area Manager

1 months ago

Verified

... We can now collect and respond to reviews centrally. By generating responses using AI, we save time without losing any quality when responding to reviews. ...

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Area Manager

1 months ago

Verified

... We can now collect and respond to reviews centrally. By generating responses using AI, we save time without losing any quality when responding to reviews. ...

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Supervisor Backoffice

1 months ago

Verified

... Central response to reviews ...

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Host

1 months ago

Verified

... That Mara supports me effectively in answering the reviews and I don't have to write the same sentence 10 times. ...

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Project Leader

1 months ago

Verified

... Always up to date with MARA ...

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General Manager

1 months ago

Verified

... Unleash the power of AI in reputation management ...

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Co-Founder

1 months ago

Verified

... User-friendly interface and detailed statistical evaluations. Efficiency levers in our company ...

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Hotelmanagerin

1 months ago

Verified

... We are looking forward to the direct integration of Expedia and Airbnb, which will help us work even more efficiently as a team! ...

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Front Office Manager

1 months ago

Verified

... Super easy to get a response from guest feedback ...

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E-commerce & Content Management

4 days ago

Verified

... Mara Solutions helps collect reviews, respond quickly and get actionable insights - all in one place. Easy to use and great support. Super fast setup. ...

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Integrations

Limited

Hoteliers often highlight the importance of integrations within MARA Solutions’s AI Review Assistant. They express a desire for the integration of additional platforms beyond the current ones, such as Expedia and Airbnb, to streamline their operations further. Users appreciate that ongoing efforts to expand and enhance these integrations are planned, which suggests an ongoing commitment to improve the software. The direct integration of evaluation platforms and hotel agents would significantly save time and effort in managing reviews efficiently. Despite the desire for more expansive integration options, the existing ones are generally well-regarded, with users finding them reliable and beneficial for simplifying communication processes and improving response times.

Cluster Guest Relation Manager

5 months ago

Verified

... A direct connection with Expedia would be ideal and small details about information on Booking.com would be very helpful. Otherwise, MARA is constantly evolving and keeps releasing many useful ...

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Guest Relation

4 months ago

Verified

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Guest Relation

4 months ago

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Guest Relation

4 months ago

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Geschaftsfuhrer

4 months ago

Verified

... Mara is a very good product. Mara could connect with more OTAs (Online Travel Agencies) and perhaps working with Smart Snippets could be more intuitive. ...

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Geschaftsfuhrer

4 months ago

Verified

... Mara is a very good product. Mara could connect with more OTAs (Online Travel Agencies) and perhaps working with Smart Snippets could be more intuitive. ...

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Relief Duty Manager

4 months ago

Verified

... The smart snippets are not always recognized, which can be frustrating when you're relying on them for quick insights. In addition, my job position is often translated very strangely into other ...

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Relief Duty Manager

4 months ago

Verified

... It's great that Mara responds to each review individually and is so quick. The personal touch really makes a difference and shows that the company genuinely values customer feedback. In a time when many businesses rely on automated responses or generic replies, Mara's commitment to addressing each review personally is a breath of fresh air. It not only makes customers feel heard but also builds a stronger connection between the company and its users. I was particularly impressed with how fast Mara responds – it demonstrates an active engagement with their community and a dedication to improving the service. The smart snippets feature is another standout aspect of the platform. It's incredibly useful for quickly capturing key insights without having to dig through lengthy reviews. By highlighting the most relevant and insightful comments, the smart snippets save both time and effort, making it easier to spot trends, common issues, or recurring praise. For someone who needs to analyze feedback regularly, this feature is a game-changer. I also appreciate how intuitive and well-designed the snippets are; they feel natural and don't take away from the context of the reviews, which can often happen with automated systems. Another feature I love is the ability to translate ratings directly into other languages. This is such a handy tool, especially for businesses that operate globally or cater to a diverse audience. It’s great for ensuring that reviews can be understood across different regions without losing any of the original meaning. The translations are accurate ...

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4 months ago

Verified

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4 months ago

Verified

... Integration with more selling or revenue management platforms could be nice. Nowadays analyzing reviews and rating them it's used as a measure to the revenue management. ...

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F&B Manager

3 months ago

Verified

... All extranets in one place, some of them can be answered directly through the server, smart presets can be mantenied and automatically applied, the same with signatures ...

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F&B Manager

3 months ago

Verified

... The AI can be slow and bugging sometimes, not being able to send answer directly to all extranet servers mainly google and booking ...

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F&B Manager

3 months ago

Verified

... All extranets in one place, some of them can be answered directly through the server, smart presets can be mantenied and automatically applied, the same with signatures ...

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F&B Manager

3 months ago

Verified

... All extranets in one place, some of them can be answered directly through the server, smart presets can be mantenied and automatically applied, the same with signatures ...

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Director of Revenue & E-commerce

3 months ago

Verified

... Review Inbox is a great tool for effective customer feedback management! With the "Generate reply " feature, you can easily create professional review replies with a single click, saving time and ...

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hotel manager

3 months ago

Verified

... be in contact with client, quick answer without so much thinking, see everything on one place, getting remainders on email ...

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hotel manager

3 months ago

Verified

... Review ...

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Guest Experience Manager

2 months ago

Verified

... We would appreciate the option to respond on more channels directly through MARA (e.g. Airbnb). ...

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Guest Experience Manager

2 months ago

Verified

... We would appreciate the option to respond on more channels directly through MARA (e.g. Airbnb). ...

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Assistant Front Office Manager

2 months ago

Verified

... Great time saving. You no longer have to post the answers individually on the portals. Answers are posted via Mara. ...

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Head of Technology

2 months ago

Verified

... One improvement I would suggest for MARA is to expand the range of direct integrations available. While MARA is effective at managing and responding to reviews, more direct integrations with popular ...

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2 months ago

Verified

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2 months ago

Verified

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2 months ago

Verified

... It works well for me, with the last update I had to look for a few things since it changed but it all works out. i wish that it could be integrated in Loopon, our review site ...

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Front Office Manager

2 months ago

Verified

... Nothing to improve. The most I like is how Paula has helped us to connect the accounts. ...

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Stellvertretender Hotelleiter

2 months ago

Verified

... I think the linking of the individual review portals can be improved in the future. A few review portals are still missing the direct response option. For example, Holiday Check. ...

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Stellvertretender Hotelleiter

2 months ago

Verified

... What I like most is that reviews are answered using AI. I also like that the review can be changed to the desired language. ...

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Stellvertretender Hotelleiter

2 months ago

Verified

... I think the linking of the individual review portals can be improved in the future. A few review portals are still missing the direct response option. For example, Holiday Check. ...

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Stellvertretender Hotelleiter

2 months ago

Verified

... I think the linking of the individual review portals can be improved in the future. A few review portals are still missing the direct response option. For example, Holiday Check. ...

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Front Office Agent

2 months ago

Verified

... It translates as well the name of the company. Sometimes it takes a couple of days to the review to appear in Mara. Maybe some words are sometimes too extravagant. It could take the images from the ...

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Managing Director

1 months ago

Verified

... Perhaps an expanded connection to property management systems so that guests can be actively and automatically contacted after their departure. Otherwise everything is fine. ...

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Vice President Operations

1 months ago

Verified

... The ability to safe time in answering guest comments but still have individual answers, especially when positng them on a public platform. ...

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Front Office manager

1 months ago

Verified

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1 months ago

Verified

... Unfortunately, the review analysis is only available in English, which makes it difficult to discuss in meetings with employees who are not so proficient in English. ...

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Group General Manager, Service Operations

1 months ago

Verified

... Mara Team have done a lot of work integrating more and more online platforms into the UI, we hope to see Open Table being a part of the network soon ...

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Group General Manager, Service Operations

1 months ago

Verified

... Mara Team have done a lot of work integrating more and more online platforms into the UI, we hope to see Open Table being a part of the network soon ...

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Group General Manager, Service Operations

1 months ago

Verified

... Mara Team have done a lot of work integrating more and more online platforms into the UI, we hope to see Open Table being a part of the network soon ...

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Reservations Manager

1 months ago

Verified

... An interface with Expedia & Airbnb for automatic response delivery would be great. Apart from that I cannot thing of anything else... ...

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Reservations Manager

1 months ago

Verified

... An interface with Expedia & Airbnb for automatic response delivery would be great. Apart from that I cannot thing of anything else... ...

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Reservations Manager

1 months ago

Verified

... An interface with Expedia & Airbnb for automatic response delivery would be great. Apart from that I cannot thing of anything else... ...

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Reservations Manager

1 months ago

Verified

... An interface with Expedia & Airbnb for automatic response delivery would be great. Apart from that I cannot thing of anything else... ...

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Reservations Manager

1 months ago

Verified

... An interface with Expedia & Airbnb for automatic response delivery would be great. Apart from that I cannot thing of anything else... ...

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Operations Manager

1 months ago

Verified

... The simpliness of Mara is a key factor to easily have an overview and a detailed analysis of the guest journey and the reviews. Mara is an easy to learn tool and possibly hard to master as it offers more features that it meets the eye. Mara is an excellent tool to offer the hotel operations insights of reviews and highlighting certain points that have to be improved.Having multiple log ...

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Operations Manager

1 months ago

Verified

... A PDF Export besides the current available excel Export coul help. Also more details about the compset or even the possibility to log-in as a competitor would be interesting. The current competitor ...

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General Manager, Customer Experience

1 months ago

Verified

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General Manager, Customer Experience

1 months ago

Verified

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Marketing Manager

1 months ago

Verified

... Every answer is unique but also on brand, even for different outlets the brand voices are on point. The comp sets. ...

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Stv. Hoteldirektorin

1 months ago

Verified

... The way people are addressed could be improved, as the cash on delivery is not allowed on various portals. There is also a need for improvement in the AI responses when there is little text ...

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FOM

1 months ago

Verified

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FOM

1 months ago

Verified

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FOM

1 months ago

Verified

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Hotel director

1 months ago

Verified

... As i already told, the articles are not every time correct. Less price for the extended version. Connection to OTA should be possible in the standard version. ...

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Hotel director

1 months ago

Verified

... That all answers are different and very exact. Very noble words for negative reputations. very nice smart snippets. Very helpful and easy to create ...

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Hotel director

1 months ago

Verified

... As i already told, the articles are not every time correct. Less price for the extended version. Connection to OTA should be possible in the standard version. ...

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Hotel director

1 months ago

Verified

... As i already told, the articles are not every time correct. Less price for the extended version. Connection to OTA should be possible in the standard version. ...

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Manager

1 months ago

Verified

... It's the best tool I used, and the translator its really important, otherwise, i will add tool to report comments on TripAdvisor. ...

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Manager

1 months ago

Verified

... It's the best tool I used, and the translator its really important, otherwise, i will add tool to report comments on TripAdvisor. ...

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Manager

1 months ago

Verified

... Its a platform where your can sea clearly what are you doing good, and what do you need to improve. ...

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Manager

1 months ago

Verified

... Its a platform where your can sea clearly what are you doing good, and what do you need to improve. ...

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Operations Manager

1 months ago

Verified

... AI generated answering tool, can be fed with templates. Quick guest relations management and very user friendly to be used. ...

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Operations Manager

1 months ago

Verified

... AI generated text can be improved, works well most of the time but MARA could learn more and about the property. ...

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Assistant Manager to Direction

1 months ago

Verified

... I think it's great that it's much quicker to respond to our many reviews on the various social media channels. Always good suggestions, rarely need to be changed. A great help, especially ...

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General Manager

1 months ago

Verified

... keep up the good work, more integration with other sites like expedia, hotels.com and trip advisor will be great to have ...

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General Manager

1 months ago

Verified

... keep up the good work, more integration with other sites like expedia, hotels.com and trip advisor will be great to have ...

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Director Otros Ingresos

1 months ago

Verified

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Director Otros Ingresos

1 months ago

Verified

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Director

1 months ago

Verified

... I save time. Almost everything is done automatically and is also very intuitive. I am a fan of AI and think it's great that it is used so easily for the user. ...

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Hoteldirektorin

1 months ago

Verified

... I would be happy if there were more than just 2 platforms, Booking and Google, to answer the question. If German is set, it would be great if it stayed in German. ...

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Hoteldirektorin

1 months ago

Verified

... I would be happy if there were more than just 2 platforms, Booking and Google, to answer the question. If German is set, it would be great if it stayed in German. ...

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Hoteldirektorin

1 months ago

Verified

... I would be happy if there were more than just 2 platforms, Booking and Google, to answer the question. If German is set, it would be great if it stayed in German. ...

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Quality Agent

1 months ago

Verified

... The integration of additional hotel agents would make daily work even easier. Further adjustments are planned in the near future. ...

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Supervisor Quality

1 months ago

Verified

... Other online travel agencies are missing, such as Expedia. Here there is the challenge of manually logging into the extranet in order to publish the suggestions generated by MARA ...

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Supervisor Quality

1 months ago

Verified

... Other online travel agencies are missing, such as Expedia. Here there is the challenge of manually logging into the extranet in order to publish the suggestions generated by MARA ...

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Director of Marketing

1 months ago

Verified

... expand automatic reporting (e.g. monthly reporting for front office), integrate other large hotel agents, "program" the brand voice for the future, enable a standardized interface in German, ...

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Accounting Supervisor

1 months ago

Verified

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Accounting Supervisor

1 months ago

Verified

... Additional hotel agents, such as Expedia, would make daily work even easier, but there are also challenges such as live feedback directed to the hotel. ...

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Supervisor Reservation

1 months ago

Verified

... There is not much that needs to be improved, as customer support always responds very quickly to questions and offers us assistance quickly. Further integrations are already being planned, which we ...

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Supervisor Reservation

1 months ago

Verified

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Supervisor Reservation

1 months ago

Verified

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Area Manager

1 months ago

Verified

... Customer support is always available to help us with any questions we may have. Further integrations that we have already requested are already being planned, so that soon nothing will be left to be ...

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Area Manager

1 months ago

Verified

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Supervisor Backoffice

1 months ago

Verified

... Central response to reviews ...

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Supervisor Backoffice

1 months ago

Verified

... The direct integration of additional evaluation platforms would save even more time, but further integrations are already planned for the near future. Automatic reporting to the departments is a wish ...

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Supervisor Backoffice

1 months ago

Verified

... The integration of the main review platforms allows us to answer all reviews centrally. To save even more time, reviews from the non-integrated platforms are also displayed and here too we can answer ...

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Supervisor Backoffice

1 months ago

Verified

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General Manager

1 months ago

Verified

... Direct interface with the stakeholder platforms which are not on their interface would be very beneficial. Other than that it is a great platform. ...

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General Manager

1 months ago

Verified

... The machine could be a little more creative with some of the answers and respond more to our company and our location. ...

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Hotelmanagerin

1 months ago

Verified

... We are looking forward to the direct integration of Expedia and Airbnb, which will help us work even more efficiently as a team! ...

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Front Office Manager

1 months ago

Verified

... Very good and easy to answer guest feedback in numerous languages, even in my mother tongue that I can immediately read whether it is in good form. ...

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Front Office Manager

1 months ago

Verified

... It's good, I'm not missing anything, I like working with Mara. An immediate answer and when I change the language, I also show the original in German. ...

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Value

Uneconomical

Hoteliers often highlight the value of MARA Solutions' Reputation Management product, AI Review Assistant, in significantly enhancing operational efficiency and time management. The platform is praised for its automation capabilities, which streamline the response process to guest reviews, allowing staff to allocate more time to direct guest services and critical tasks. Users report a substantial reduction in the time and effort required for managing reviews, appreciating the platform’s ability to consistently deliver high-quality responses. The automated insights and analytics features provide valuable data, contributing to informed decision-making and optimization strategies that drive guest satisfaction improvements. Overall, hoteliers perceive MARA as a cost-effective solution that delivers noticeable returns through its capacity to improve workflow efficiency and maintain high engagement levels with guests, even during staff absences.

Head of Operations

4 months ago

Verified

... Uncomplicated collaboration, easy to use -> can therefore also be used by team members in the front office and not just at the management level, no training is required to use Mara, AI learns when you feed it with data, effective ...

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Head of Operations

4 months ago

Verified

... Efficient work and the best example that AI should not replace employees in the hotel industry, but should support them ...

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Asst. Front Office Manager

3 months ago

Verified

... Mara safes time and costs. Before we were just trying to answer everything because we could manage the volume of responses. Now we are reading and answering really every guests comment. ...

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Asst. Front Office Manager

3 months ago

Verified

... Mara safes time and costs. Before we were just trying to answer everything because we could manage the volume of responses. Now we are reading and answering really every guests comment. ...

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Asst. Front Office Manager

3 months ago

Verified

... Mara safes time and costs. Before we were just trying to answer everything because we could manage the volume of responses. Now we are reading and answering really every guests comment. ...

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Asst. Front Office Manager

3 months ago

Verified

... Mara safes time and costs. Before we were just trying to answer everything because we could manage the volume of responses. Now we are reading and answering really every guests comment. ...

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Direktionsassistentin

13 months ago

Verified

... Friendly, highly reactive, efficient and helpful team. Great introduction, constant support and continuous follow-up. ...

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Direktionsassistentin

13 months ago

Verified

... We receive at least 10 feedbacks from guests every day, which must be answered within a maximum of 48 hours. Mara is user-friendly and you can have a personalized response tailored to the guest's comments ...

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Hotel Manager

9 months ago

Verified

... I like that it is very easy to get good responses to any review. I did not have a single reply I couln´t use. Review analisys are good and comparing hotels too. Since I use MARA we have 100% response rate and improve our speed ...

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Hotel Manager

9 months ago

Verified

... I like that it is very easy to get good responses to any review. I did not have a single reply I couln´t use. Review analisys are good and comparing hotels too. Since I use MARA we have 100% ...

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Revenue Manager

4 months ago

Verified

... How little BIG hotels Increased Their Review Response Rate from 20% to 99% Across Multiple Properties ...

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Front Office Manager

4 months ago

Verified

... The Perfect Tool & A Leading Startup ...

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Front Office Manager

4 months ago

Verified

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Guest Relation

4 months ago

Verified

... I truly value having all the property information conveniently displayed on a single page. This setup makes it much easier to navigate through and compare different properties, saving time and reducing complexity in our decision-making process. The AI integration is particularly noteworthy. It enhances our efficiency by providing smart recommendations and insights that streamline our workflow. This integration not only simplifies our tasks but also adds a layer of intelligence that enriches our overall experience. I also find the comprehensive overview and detailed data analysis to be extremely beneficial. They offer an in-depth look at various performance metrics and trends, which helps us track progress and pinpoint areas that need attention. This level of detail is crucial for making informed decisions and optimizing our strategies. Moreover, the snippets and competitors ...

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Guest Relation

4 months ago

Verified

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Guest Relation

4 months ago

Verified

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Guest Relation

4 months ago

Verified

... It would be incredibly valuable to have the opportunity to connect Mara with Tripadvisor and Expedia, just like we’ve already done with Booking and Google. Expanding these integrations would allow us to centralize even more of our operations, making it much easier to manage all of our key platforms from one unified system. This would not only save us a significant amount of time by eliminating the need to manually update information on multiple channels, but also ensure greater ...

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Guest Relation

4 months ago

Verified

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Geschaftsfuhrer

4 months ago

Verified

... "Excellent Time-Saving Tool and Great Service from Mara" ...

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Management

4 months ago

Verified

... If at end of month there are credits left, then these should be transferred to the following month. The following month you still have to pay the monthly service even if you have a lot of credits ...

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Management

4 months ago

Verified

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Management

4 months ago

Verified

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hotel Supervisor

4 months ago

Verified

... Since the last version I had the feeling that the answers were not as personal anymore, as the have been before. Since the last update I have the feeling, that the answers are getting better again. I ...

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4 months ago

Verified

... The Future is now! ...

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4 months ago

Verified

... MARA Review Reply Assistant is smart and very easy to use. Working with the reply assistant saves your time as well wich is a really great benefit out of your working time. ...

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Relief Duty Manager

4 months ago

Verified

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Relief Duty Manager

4 months ago

Verified

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Relief Duty Manager

4 months ago

Verified

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Relief Duty Manager

4 months ago

Verified

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Relief Duty Manager

4 months ago

Verified

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Manager

4 months ago

Verified

... Extremely easy and helpful tool to use. ...

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Manager

4 months ago

Verified

... A the moment I get everything I need. Sometimes it is true that I want to get more in depth in to the respond because the guest is not publishing the correct information. Therefore, even if I try to look at different versions I need to modify your suggestions but you positive manners help me to wrap the whole review in a positive and respecful way. Perhaps it would be helpful if the review you suggest is not so objective and supports the guest response. This could be another ...

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Online Reputation Manager

4 months ago

Verified

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Online Reputation Manager

4 months ago

Verified

... It allows you to respond to reviews very quickly, personalizing the tone of voice, providing specific answers to particular points, and enabling the addition of pre-configurations to offer responses that provide value to both the customer and potential clients. Responding to reviews is a task that consumes a lot of time and energy and wears down staff. With Mara, they can respond to almost all reviews very quickly, also avoiding spelling and grammar mistakes, as it replies to reviews in all types of languages Using Mara App has completely transformed the way we handle customer reviews. As a business, responding to reviews is crucial, but it can be incredibly time-consuming and exhausting for our team. Mara App has taken this burden off our shoulders by automating the process with speed and precision. Not only does it allow us to respond to reviews in record time, but it also ensures that responses are tailored, polite, and grammatically ...

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Online Reputation Manager

4 months ago

Verified

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Front Office Manager Upon Angels

4 months ago

Verified

... Front Office Manager Upon Angels ...

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Marketing

4 months ago

Verified

... Right to the subject/answer; easy to use ; detailed and to thepoint answers, clear answers ; Very polite in the way she replies ...

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4 months ago

Verified

... Excelent tool ...

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Head of Digitization

3 months ago

Verified

... MARA solutions is a reliable partner, and we highly appreciate their commitment to enhancing our operations. ...

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Guest Relations Manager / Deputy General Manager

3 months ago

Verified

... Excellent overview of all guest comments ...

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Guest Relations Manager / Deputy General Manager

3 months ago

Verified

... Excellent overview of all guest comments ...

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Guest Relations Manager / Deputy General Manager

3 months ago

Verified

... The guest comment overview provides a clear and detailed snapshot of all feedback, making it easy to track trends and identify areas for improvement. It offers a well-organized summary, categorizing both positive and negative reviews, which helps management quickly understand guest sentiment. This comprehensive view allows for proactive action, ensuring a better guest experience by addressing concerns and highlighting successes. It’s a valuable tool for maintaining ...

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hotel manager

3 months ago

Verified

... be in contact with client, quick answer without so much thinking, see everything on one place, getting remainders on email ...

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Director of Systems

3 months ago

Verified

... Great help to answer reviews. Easy to use and therefore suitable for everyone. We use it throughout the group. Sometimes just to get an idea for an answer. ...

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Hotel Manager

3 months ago

Verified

... I don't have to think about the answer. I am extremely satisfied and I am certainly glad that we have it in the company. ...

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Resident Manager

2 months ago

Verified

... How THE FLAG Zürich Boosted Its Review Score by 4% Using MARA ...

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Resident Manager

2 months ago

Verified

... How THE FLAG Zürich Boosted Its Review Score by 4% Using MARA ...

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Guest Experience Manager

2 months ago

Verified

... How STAYERY Increased Their Response Rate to Over 90% with MARA ...

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Guest Experience Manager

2 months ago

Verified

... Our greatest success has definitely been the increased response rate. We started with response rates below 10%, and now we consistently achieve rates of over 80%, often exceeding 90%. ...

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Guest Experience Manager

2 months ago

Verified

... How STAYERY Increased Their Response Rate to Over 90% with MARA ...

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Front Office & Ass. Hotel Manager

2 months ago

Verified

... Some answers are repetitive in the text and some details remain untouched / unanswered. Some answers are repetitive in the text and some details remain untouched / unanswered. I wish that all ...

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Director of Rooms

2 months ago

Verified

... When it comes to replying to guest feedbacks and reputation management, Mara Solution is truly a fantastic tool. The reviews from the guest survey platform are inputted easily into the software and in turn, the software breaks down the key aspects and offers very suitable answers ...

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Hotel Manager

2 months ago

Verified

... How do we do CRM before Mara? ...

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Hotel Manager

2 months ago

Verified

... Perfect as it is! If there was a Mara 2.0, I wish it: could answer to guest comments and questions on 3rd party platforms ( eg booking.com, Expedia...) and mostly would dispute effectively every poor ...

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Executive Assistant

2 months ago

Verified

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General Manager

2 months ago

Verified

... the generation of professional replies taking language and comments into considerations . It is fast, reliable and professional. It helps to understand the feedback of the guest much quicker. ...

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General Manager

2 months ago

Verified

... the generation of professional replies taking language and comments into considerations . It is fast, reliable and professional. It helps to understand the feedback of the guest much quicker. ...

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GM Hotel

2 months ago

Verified

... Offer writing style, Simple, Business, Academic, Casual Set a tone, Enthusiastic, Friendly, Confident, Diplomatic, that would give a better answer possibility ...

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Guest Relations Manager

2 months ago

Verified

... For our personal needs, Reporting could be more detailed and specialized - as I know the product is being constantly improved, I am excited to see the development ...

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Ass. Hotel Manager

2 months ago

Verified

... I have been using the TOOL Mara for some time and am absolutely thrilled with its functionality and user-friendliness. Mara has helped me enormously in responding to reviews professionally and appropriately. The tool analyses the reviews quickly and provides me with suitable text suggestions that I can use directly or adopt with small ...

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Hotel Manager

2 months ago

Verified

... Everything is fine and helpful we are very satisfied with the mara and could not expect more than this thank you ...

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Director of E-Commerce

2 months ago

Verified

... Implementing MARA's AI solution has not only streamlined our review management process but also significantly improved our engagement with guests. We've seen our response rates reach 90%, and the quality ...

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Director of E-Commerce

2 months ago

Verified

... How AMANO Group Elevated Their Reputation Management with MARA ...

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Director of E-Commerce

2 months ago

Verified

... How AMANO Group Elevated Their Reputation Management with MARA ...

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Sr. Manager Digital Performance

2 months ago

Verified

... The survey features and finetuning of their semantic analysis (both in progress). It's also always possible to extend the sources to get a better impression of the overall online reputation. ...

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Sr. Manager Digital Performance

2 months ago

Verified

... The survey features and finetuning of their semantic analysis (both in progress). It's also always possible to extend the sources to get a better impression of the overall online reputation. ...

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Duty Manager

2 months ago

Verified

... The guideline that has been provided is very helpful and doesn't need to be update so far. Very detailed explanation ...

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Guest Relations

2 months ago

Verified

... 1. That i save time and energy to go into each of the apps to view and respond to reviews 2. That i can add custom responses to not have to repeat typing the same responses for similar reviews over ...

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Guest Relations

2 months ago

Verified

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Duty Manager

2 months ago

Verified

... The best tool for the guest reviews answers ...

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Duty Manager

2 months ago

Verified

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Front Office Supervisor

2 months ago

Verified

... MARA - an efficent tool to save time and nerves with the potential to still improve ...

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Front Office Supervisor

2 months ago

Verified

... MARA - an efficent tool to save time and nerves with the potential to still improve ...

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Duty Manager

2 months ago

Verified

... From time to time, however, one wishes for a different formulation, because a few sentences are usually repeated. Otherwise, everything fits very well. ...

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2 months ago

Verified

... MARA my best friend ...

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Assitant Manager

2 months ago

Verified

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Geschäftsführer

2 months ago

Verified

... It's quick and saves a lot of time. Great tool and very easy to use. The language variety is also great. Thank you ...

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Geschäftsführer

2 months ago

Verified

... MARA writes a bit too politely, no one writes like that. Sometimes the thing's answers are really slimy. It's already over the top, please back off a bit. ...

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Geschäftsführer

2 months ago

Verified

... Helps us every day ...

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Operation Assistant

2 months ago

Verified

... With MARA Solutions I find it particularly helpful that reviews can be processed and analyzed quickly and in a time-saving manner. Using the AI-supported tool, I receive detailed evaluations of all reviews within a few minutes, which are also categorized according to topics such as “housekeeping” or “breakfast”. This targeted analysis helps me to immediately recognize where the strengths and weaknesses of my business lie, and I can therefore work much more focused and efficiently on targeted improvements in order to continuously optimize the guest experience. Another useful feature is the support of precise answer suggestions, which I can customize as necessary to keep the tone of my brand consistent ...

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General Manager

2 months ago

Verified

... How Hotel MONOPOL Luzern Achieved Response Rates of up to 88% with MARA ...

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General Manager

2 months ago

Verified

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General Manager

2 months ago

Verified

... Implementing MARA has been a game-changer for us at Hotel MONOPOL Luzern. We’re consistently hitting our response rate goals, with rates as high as 88%, demonstrating our commitment to our guests. Even when dealing with negative reviews, MARA’s AI ensures a high standard of response quality, allowing us to maintain our reputation and foster stronger relationships with our guests. And, let's not forget the time we’ve saved. MARA has streamlined our review management process, freeing up significant time for our team to focus on what matters the most - providing exceptional guest experiences. MARA has indeed been a strategic partner in our quest for delivering superior hospitality ...

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Head of technology

2 months ago

Verified

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Head of technology

2 months ago

Verified

... What stands out the most about MARA is the AI Review Response Generator. It not only saves our team a significant amount of time but also ensures that every response is aligned with our brand's voice. The automation feels natural and personalized, which helps us maintain an authentic connection with our guests while keeping the process efficient. The ability to rely on MARA for multi ...

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Head of technology

2 months ago

Verified

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Head of technology

2 months ago

Verified

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General Manager

2 months ago

Verified

... Responding on an easy and efficient way ...

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General Manager

2 months ago

Verified

... stay open minded to the hotel feedback for improving the tool in the future - focus should be always the core business ...

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Front Office Manager

2 months ago

Verified

... Super nice! ...

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Front Office Manager

2 months ago

Verified

... It is a fantastic working tool. It saves a lot of time. The best thing is the help they offer at all times. Thank you Paula!!!! ...

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Front Office Manager

2 months ago

Verified

... Super nice! ...

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Management assistance

2 months ago

Verified

... Relief of actual working hours ...

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Management assistance

2 months ago

Verified

... It would be good to get a generated summary of all answered reviews from the AI, so that no details are neglected. ...

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Hoteldirektor

2 months ago

Verified

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Hoteldirektor

2 months ago

Verified

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Hoteldirektor

2 months ago

Verified

... The answers are generally in line with the general trend, which can be interpreted as somewhat submissive. Some answers therefore diminish the true value of the company and encourage guests to look for something to complain about. As a business owner, I also feel obliged to represent my staff and the tone could be a little more firm when reviews denounce deficiencies that have no connection with the quality of the hotel service. The guest is not always right in his claims and this should not be acknowledged ...

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Operations Manager

2 months ago

Verified

... Mara is Great! ...

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Operations Manager

2 months ago

Verified

... So far we are satisfied. :) Time will tell what can be added I can't think of anything specific, but I think we'll come up with something to add over time. ...

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Operations Manager

2 months ago

Verified

... So far we are satisfied. :) Time will tell what can be added I can't think of anything specific, but I think we'll come up with something to add over time. ...

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Operations Manager

2 months ago

Verified

... So far we are satisfied. :) Time will tell what can be added I can't think of anything specific, but I think we'll come up with something to add over time. ...

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Front Office Agent

2 months ago

Verified

... It is really intuitive and fast to use. It points out all the weak and strong points of the reviews, it does not lose the track. It is good to send the ansswer directly from Mara and no need to open ...

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HR Coordinator / Guest Relations

2 months ago

Verified

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Managing Director

1 months ago

Verified

... I am absolutely thrilled with this reputation management system and can only recommend it! I was particularly impressed by the innovative approach that this tool offers. It is very easy to set up, which makes getting started much easier - without long training or technical hurdles. An outstanding feature is the AI-supported function, which makes it possible to send very individual and personalized answers to our guests. The AI not only takes the content of the reviews into account, but also adapts the answers perfectly to the tone and style of our company. This makes every answer authentic and corresponds to the voice of our brand. The dashboard is clear, user-friendly and efficient - it offers a quick and clear evaluation of all reviews and feedback. All important ...

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Managing Director

1 months ago

Verified

... Perhaps an expanded connection to property management systems so that guests can be actively and automatically contacted after their departure. Otherwise everything is fine. ...

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Owner / Managing Director

1 months ago

Verified

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Owner / Managing Director

1 months ago

Verified

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Owner / Managing Director

1 months ago

Verified

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Eigentümer

1 months ago

Verified

... Answers related to your own company, good evaluations to see how the ratings have developed in the last weeks and months ...

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Vice President Operations

1 months ago

Verified

... Since May 2023 we are working with MARA and since then the improvement of the tool is amazing. So there is nothing else I could wish for so far. ...

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Director of Digital Technology & Marketing

1 months ago

Verified

... AI-based reply generation, especially on brand voice, is unique and saves a lot of time & Direct to channel replies. The NLP is very good and getting better every day. The customer support is excellent and very helpful. Also for a group of hotels to share the same account and manage the credits together is very useful. In addition to this, MARA seems to listen to customer feedback and continuously looks to implement changes based on user feedback, which is great to see, and they are very open about their future ...

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Director of Digital Technology & Marketing

1 months ago

Verified

... AI-based reply generation, especially on brand voice, is unique and saves a lot of time & Direct to channel replies. The NLP is very good and getting better every day. The customer support is ...

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Director

1 months ago

Verified

... When looking at the COMP Set overview, I would like to see more information about the competitor's ratings. I just think that the list of the so-called "MARA Score" is not enough for a comprehensive SWAT ...

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Director

1 months ago

Verified

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Director

1 months ago

Verified

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1 months ago

Verified

... The suggested answers to the guest are very good. They are tailored to the guest individually and are well formulated. ...

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1 months ago

Verified

... Unfortunately, the review analysis is only available in English, which makes it difficult to discuss in meetings with employees who are not so proficient in English. ...

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Director

1 months ago

Verified

... Positive surprise – completely satisfied! ...

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Director

1 months ago

Verified

... I am pleasantly surprised because everything worked smoothly. The service was reliable and the user-friendliness was convincing. ...

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Head of Commerce & Collaboration

1 months ago

Verified

... Tailored to fit our specific needs. We appreciate the ability to adapt Mara's features to meet our specific operational requirements, enhancing overall productivity. ...

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Head of Commerce & Collaboration

1 months ago

Verified

... Tailored to fit our specific needs. We appreciate the ability to adapt Mara's features to meet our specific operational requirements, enhancing overall productivity. ...

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Group General Manager, Service Operations

1 months ago

Verified

... MARA truly changed the way we handle online reputation and review responses. From adding quality to vastly improving efficiency, the platform has been a game changer for us. The added features of ...

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Group General Manager, Service Operations

1 months ago

Verified

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Reservations Manager

1 months ago

Verified

... Great tool and everything at a glance ...

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Reservations Manager

1 months ago

Verified

... An interface with Expedia & Airbnb for automatic response delivery would be great. Apart from that I cannot thing of anything else... ...

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Reservations Manager

1 months ago

Verified

... Great tool and everything at a glance ...

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Operations Manager

1 months ago

Verified

... Simple and efficient reputation tool ...

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General Manager, Customer Experience

1 months ago

Verified

... A Game-Changer for Our Hotel ...

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Back Office Manager

1 months ago

Verified

... The answers in german cannot be used directly, you need to modify those- the german grammer is often incorrect or inappropriate ...

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Marketing Manager

1 months ago

Verified

... Very convenient tool with eloquent brand voice ...

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Guest Relation Manager

1 months ago

Verified

... Great product, great support for everyday work. Simple and quick ...

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Stv. Hoteldirektorin

1 months ago

Verified

... Just great! ...

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Guest Relation Manager

1 months ago

Verified

... Smart snippets can be used to prepare company-specific content for colleagues so that handling can also be handed over to people with less experience. ...

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Guest Relation Manager

1 months ago

Verified

... Smart snippets can be used to prepare company-specific content for colleagues so that handling can also be handed over to people with less experience. ...

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Guest Relation Manager

1 months ago

Verified

... In my opinion, Mara's team does a good job of meeting the specific needs of the hotel industry. This leaves more time for communication with guests on site. Keep it up :) ...

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Reception

1 months ago

Verified

... A useful platform, that helps you find the tools you need in your daily life. a useful platform that helps you find the tools you need in your daily work life. ...

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Hotel director

1 months ago

Verified

... As i already told, the articles are not every time correct. Less price for the extended version. Connection to OTA should be possible in the standard version. ...

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Assistant to Front Office Manager

1 months ago

Verified

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Assistant to Front Office Manager

1 months ago

Verified

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Team Assistant Operations

1 months ago

Verified

... Mara offers ready to publish teylor made answers, which can be used blindly - that is how perfect they are. ...

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Team Assistant Operations

1 months ago

Verified

... Mara offers ready to publish teylor made answers, which can be used blindly - that is how perfect they are. ...

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Front Office Manager

1 months ago

Verified

... Mara is helping our Front Office in time Management for Review answers. ...

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Front Office Manager

1 months ago

Verified

... Mara is helping our Front Office in time Management for Review answers. ...

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Hotel Manager

1 months ago

Verified

... We haven't encountered any issues with the platform, and everything is functioning smoothly without any problems. Everything will improve with time. ...

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Manager

1 months ago

Verified

... Its a platform where your can sea clearly what are you doing good, and what do you need to improve. ...

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Manager

1 months ago

Verified

... It's the best tool I used, and the translator its really important, otherwise, i will add tool to report comments on TripAdvisor. ...

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Manager

1 months ago

Verified

... Its a platform where your can sea clearly what are you doing good, and what do you need to improve. ...

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Manager

1 months ago

Verified

... Easy to see the results ...

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Manager

1 months ago

Verified

... It's the best tool I used, and the translator its really important, otherwise, i will add tool to report comments on TripAdvisor. ...

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Guest Relations Manager

1 months ago

Verified

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Guest Relations Manager

1 months ago

Verified

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Guest Relations Manager

1 months ago

Verified

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Guest Relations Manager

1 months ago

Verified

... MARA helped us drastically reducing the time spent on responding to reviews and ensuring consistent, high-quality responses. With MARA, we not only boosted our efficiency but also ensured continuous engagement with our guests, even during absences. MARA's smart snippets feature was particularly useful, enabling us to quickly and effectively respond to recurring questions. Now, we can focus more on direct guest services and other essential ...

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Operations Manager

1 months ago

Verified

... Great timesaving tool ...

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Operations Manager

1 months ago

Verified

... AI generated text can be improved, works well most of the time but MARA could learn more and about the property. ...

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Operations Manager

1 months ago

Verified

... AI generated text can be improved, works well most of the time but MARA could learn more and about the property. ...

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1 months ago

Verified

... Precise and relevant responses done within real short, therefore by using MARA supports we can save a lot of time at daily work and deal with other tasks within our our busy hotel industry. MARA is truly ideal for organizations that prioritize efficiency, flexibility ...

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1 months ago

Verified

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1 months ago

Verified

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Front Office Manager

1 months ago

Verified

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Group Head of Procurement

1 months ago

Verified

... #veryhappy #reputation #easy ...

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Group Head of Procurement

1 months ago

Verified

... It is fun to work with people who are passionate about their product and who make our daily work much easier. The application is easy to use for everyone, which is a real game changer in our difficult ...

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Group Head of Procurement

1 months ago

Verified

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Group Head of Procurement

1 months ago

Verified

... It is fun to work with people who are passionate about their product and who make our daily work much easier. The application is easy to use for everyone, which is a real game changer in our ...

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1 months ago

Verified

... - The ease of use. - Fast and helpful support. - Many different answer options. - Time savings. - Reduced personnel costs ...

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1 months ago

Verified

... - The ease of use. - Fast and helpful support. - Many different answer options. - Time savings. - Reduced personnel costs ...

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General Manager

1 months ago

Verified

... Gives the most up to date reviews and perfect responses in minimal time, the AI tool is absolutely brilliant and give an option to correct and customise ...

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Front Office Manager

1 months ago

Verified

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Front Office Manager

1 months ago

Verified

... Quality of the responces could be improved as they are very repetitive and can sometimes not answer the review correctly. It can also generate the wrong hotel sometimes. ...

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Front Office Manager

1 months ago

Verified

... The perfect host of our guests voice ...

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Front Office Manager

1 months ago

Verified

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Front Office Manager

1 months ago

Verified

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Front Office Manager

1 months ago

Verified

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Director

1 months ago

Verified

... The great answer suggestions and the very good selection of presets for the type of answers. The very good learning capability of artificial intelligence. ...

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Director

1 months ago

Verified

... Outstanding platform for managing reviews – a game-changer for us! ...

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Director

1 months ago

Verified

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Director

1 months ago

Verified

... I save time. Almost everything is done automatically and is also very intuitive. I am a fan of AI and think it's great that it is used so easily for the user. ...

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Cluster General Manager

1 months ago

Verified

... Great and Easy ...

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Cluster General Manager

1 months ago

Verified

... Great and Easy ...

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Cluster General Manager

1 months ago

Verified

... The structure of the page could be organized a bit better. On the other hand there was so much improvement in the last month. ...

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Operations Manager

1 months ago

Verified

... Mara answers our reviews creatively and meaningfully within seconds. The evaluation tools also help us improve our quality. ...

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Hotelfachfrau

1 months ago

Verified

... that I have everything at a glance, especially as a cluster manager, that the answers are super easy to provide. Work is made easier in many ways. ...

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Supervisor Quality

1 months ago

Verified

... With a view to the future, MARA offers us the optimal solution to answer all evaluations, collect them centrally and identify our optimization options at a glance. ...

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Director of Marketing

1 months ago

Verified

... expand automatic reporting (e.g. monthly reporting for front office), integrate other large hotel agents, "program" the brand voice for the future, enable a standardized interface in German, ...

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Director of Marketing

1 months ago

Verified

... Collecting and answering reviews in the 21st century ...

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Clustermanagerin

1 months ago

Verified

... I like the view of MARA and the easiness to work with it.I also like the colour, its a good one for the eyes. ...

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Clustermanagerin

1 months ago

Verified

... I like the view of MARA and the easiness to work with it.I also like the colour, its a good one for the eyes. ...

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Accounting Supervisor

1 months ago

Verified

... Time savings and increased quality ...

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Accounting Supervisor

1 months ago

Verified

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Supervisor Reservation

1 months ago

Verified

... ORM Management of the Future ...

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Supervisor Reservation

1 months ago

Verified

... ORM Management of the Future ...

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Supervisor Reservation

1 months ago

Verified

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Dirctor of Commercial

1 months ago

Verified

... Fast and easy assessment management. Plus a practical, quick overview of challenges and positive points that can be used for morning meetings. ...

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Dirctor of Commercial

1 months ago

Verified

... Fast and easy assessment management. Plus a practical, quick overview of challenges and positive points that can be used for morning meetings. ...

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Dirctor of Commercial

1 months ago

Verified

... Currently I don't have anything that needs to be improved. Always nice and friendly cooperation and an open ear for suggestions for improvement and feedback. ...

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General Manager

1 months ago

Verified

... MARA has helped us to manage our time better and responding to reviews has become a breeze. The new analytics and review insights feature provides us with a deeper insight into guest satisfaction and ...

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Co-Founder

1 months ago

Verified

... User-friendly interface and detailed statistical evaluations. Efficiency levers in our company ...

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Co-Founder

1 months ago

Verified

... User-friendly interface and detailed statistical evaluations. Efficiency levers in our company ...

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Functionality

Developing

Hoteliers often note that the functionality of MARA Solutions' AI Review Assistant significantly enhances their daily operations. The platform automates the process of responding to guest reviews, drastically reducing response time and ensuring consistent, high-quality interactions. It offers smart features such as snippets and templates that make complex complaint handling easier. The tool provides detailed analytics and insights, allowing hoteliers to quickly identify areas for improvement and efficiently relay feedback to relevant departments. However, there are occasional concerns about the superficiality of responses and the AI-generated text sometimes lacking a personal touch. Despite minor issues with response personalization and snippet functionality, the platform effectively supports reputation management by providing an overarching view of guest reviews and facilitating comparison with competitors, ultimately improving the hotelier's ability to optimize guest satisfaction and engagement.

Head of Operations

4 months ago

Verified

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Head of Operations

4 months ago

Verified

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Head of Operations

4 months ago

Verified

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Asst. Front Office Manager

3 months ago

Verified

... Sometimes the wording could be improved. The German translation could be improved as well. There you have a very rare chance that the answer is not really what do you need. Than you slightly have to ...

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Asst. Front Office Manager

3 months ago

Verified

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Asst. Front Office Manager

3 months ago

Verified

... Mara safes time and costs. Before we were just trying to answer everything because we could manage the volume of responses. Now we are reading and answering really every guests comment. ...

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Direktionsassistentin

13 months ago

Verified

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Direktionsassistentin

13 months ago

Verified

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Hotel Manager

9 months ago

Verified

... I like that it is very easy to get good responses to any review. I did not have a single reply I couln´t use. Review analisys are good and comparing hotels too. Since I use MARA we have 100% ...

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Hotel Manager

9 months ago

Verified

... Sometimes the system is instable. Not a big deal, as a reload mostly solves the issue. It would be great to have the choice of how the anwer is written (formal, casual). Even though analisys is good, you could go deeper ...

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Hotel Manager

9 months ago

Verified

... I like that it is very easy to get good responses to any review. I did not have a single reply I couln´t use. Review analisys are good and comparing hotels too. Since I use MARA we have 100% ...

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Hotel Manager

9 months ago

Verified

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Hotel Manager

9 months ago

Verified

... I like that it is very easy to get good responses to any review. I did not have a single reply I couln´t use. Review analisys are good and comparing hotels too. Since I use MARA we have 100% ...

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Qualitätssicherung

1 months ago

Verified

... Great Tool to handle Guest-Feedbacks. ...

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Qualitätssicherung

1 months ago

Verified

... Great Tool to handle Guest-Feedbacks. ...

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Cluster Guest Relation Manager

5 months ago

Verified

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Cluster Guest Relation Manager

5 months ago

Verified

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Cluster Guest Relation Manager

5 months ago

Verified

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Revenue Manager

4 months ago

Verified

... Mara is a great partner and it's fun to work with the system. ...

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Front Office Manager

4 months ago

Verified

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Front Office Manager

4 months ago

Verified

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General Manager

4 months ago

Verified

... I love how user friendly the application works and that regardless of the inout language, I always get a quality output.Additionally log in is easy and the tone of the answers is always the same, ...

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General Manager

4 months ago

Verified

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General Manager

4 months ago

Verified

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General Manager

4 months ago

Verified

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General Manager

4 months ago

Verified

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Management

4 months ago

Verified

... Great Product & Service with Fast and Optimised Automated Review Generator offering several Tools like Insights, Analytics, Robust Efficient & Consistent Replies ...

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Management

4 months ago

Verified

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Management

4 months ago

Verified

... Great Product & Service with Fast and Optimised Automated Review Generator offering several Tools like Insights, Analytics, Robust Efficient & Consistent Replies ...

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Management

4 months ago

Verified

... Great Product & Service with Fast and Optimised Automated Review Generator offering several Tools like Insights, Analytics, Robust Efficient & Consistent Replies ...

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Management

4 months ago

Verified

... Great Product & Service with Fast and Optimised Automated Review Generator offering several Tools like Insights, Analytics, Robust Efficient & Consistent Replies ...

See full review

hotel Supervisor

4 months ago

Verified

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hotel Supervisor

4 months ago

Verified

... That is hard to tell, I like almost all features. I haven`t had enough time (because of vacation), to check all new features. ...

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General Manager

4 months ago

Verified

... The professional language, the quality of the response detailing every response. I could not write the response as good myself and it would take me 15 x longer to create the resonse ...

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Relief Duty Manager

4 months ago

Verified

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Relief Duty Manager

4 months ago

Verified

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Relief Duty Manager

4 months ago

Verified

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Relief Duty Manager

4 months ago

Verified

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Relief Duty Manager

4 months ago

Verified

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Relief Duty Manager

4 months ago

Verified

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Relief Duty Manager

4 months ago

Verified

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Relief Duty Manager

4 months ago

Verified

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Relief Duty Manager

4 months ago

Verified

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Relief Duty Manager

4 months ago

Verified

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Manager

4 months ago

Verified

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Manager

4 months ago

Verified

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Manager

4 months ago

Verified

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Manager

4 months ago

Verified

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Manager

4 months ago

Verified

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Manager

4 months ago

Verified

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Manager

4 months ago

Verified

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Manager

4 months ago

Verified

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Senior Manager Member Relations

4 months ago

Verified

... There are a few tiny hiccups from time to time, but the support team is always super fast and grateful for any feedback - keep up the good work! ...

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Senior Manager Member Relations

4 months ago

Verified

... It's really exciting to see how the tool is developing and how new functionalities are regularly added. ...

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Senior Manager Member Relations

4 months ago

Verified

... It's really exciting to see how the tool is developing and how new functionalities are regularly added. ...

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Senior Manager Member Relations

4 months ago

Verified

... It's really exciting to see how the tool is developing and how new functionalities are regularly added. ...

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Administration

4 months ago

Verified

... Mara is a very easy to use and reliable automatic response platfor, It allows us to respond much faster. Thanks ...

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Administration

4 months ago

Verified

... sometimes the software is a bit slow, When I create the answers I need to do it again, but nothing important ...

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Administration

4 months ago

Verified

... sometimes the software is a bit slow, When I create the answers I need to do it again, but nothing important ...

See full review

Online Reputation Manager

4 months ago

Verified

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Online Reputation Manager

4 months ago

Verified

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Online Reputation Manager

4 months ago

Verified

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Online Reputation Manager

4 months ago

Verified

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Online Reputation Manager

4 months ago

Verified

... It would be great to define certain parameters that make it possible for Mara to flag a review for manual handling when it is entered for a response, preventing Mara from responding automatically and displaying a message indicating that manual attention is required. Mara App has been a game-changer for streamlining how we manage customer reviews. It saves us a lot of time by automating responses while maintaining a professional tone. However, there are a few features that could further enhance its effectiveness. For example, it would be incredibly useful to have an option that flags certain reviews based on predefined parameters, requiring manual review instead of an automated response. This would ensure more delicate ...

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Online Reputation Manager

4 months ago

Verified

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Online Reputation Manager

4 months ago

Verified

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Online Reputation Manager

4 months ago

Verified

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Online Reputation Manager

4 months ago

Verified

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Front Office Manager Upon Angels

4 months ago

Verified

... Front Office Manager Upon Angels ...

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Front Office Manager Upon Angels

4 months ago

Verified

... Front Office Manager Upon Angels ...

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Front Office Manager Upon Angels

4 months ago

Verified

... Front Office Manager Upon Angels ...

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Front Office Manager Upon Angels

4 months ago

Verified

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Front Office Manager Upon Angels

4 months ago

Verified

... In French the address is impersonal, (tu) and I think that might be a problem, but it's the only note/flaw ...

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Front Office Manager Upon Angels

4 months ago

Verified

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Rooms Operations Manager

4 months ago

Verified

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Rooms Operations Manager

4 months ago

Verified

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Rooms Operations Manager

4 months ago

Verified

... I love the most : the review inbox, the review insights & the review reply generator ...

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Rooms Operations Manager

4 months ago

Verified

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Marketing

4 months ago

Verified

... It's easier to manage my time with Mara's help with the answers. ...

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Marketing

4 months ago

Verified

... I think Mara is very well developed/ friendly, the points are clear and it helps a lot in the response ...

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Marketing

4 months ago

Verified

... It's easier to manage my time with Mara's help with the answers. ...

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Marketing

4 months ago

Verified

... It's easier to manage my time with Mara's help with the answers. ...

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Marketing

4 months ago

Verified

... It's easier to manage my time with Mara's help with the answers. ...

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Marketing

4 months ago

Verified

... Right to the subject/answer; easy to use ; detailed and to thepoint answers, clear answers ; Very polite in the way she replies ...

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4 months ago

Verified

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4 months ago

Verified

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Reception Manager

4 months ago

Verified

... My favorite part is obviously the time saving, and the fact that in a few seconds it gives more answers ...

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Head of Digitization

3 months ago

Verified

... MARA solutions allow structured collection and analysis of feedback, helping to identify trends and continuously improve customer satisfaction. With automated processes, feedback can be addressed ...

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Head of Digitization

3 months ago

Verified

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Jr. Assistant Housekeeping Manage

3 months ago

Verified

... I recently encountered an issue while using MARA AI Review Assistant, and I must say, I’m incredibly impressed with their support team, especially Tobias. Although the issue turned out to be rooted in Booking.com, Tobias reached out promptly and resolved the issue with amazing speed and efficiency. The level of customer service provided was beyond excellent—it's clear that the MARA team genuinely cares about their users. What I truly appreciate about MARA is its user-friendly interface, which makes the platform easy to navigate. The automatic translation feature is also a game-changer, allowing me to seamlessly manage ...

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Jr. Assistant Housekeeping Manage

3 months ago

Verified

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Jr. Assistant Housekeeping Manage

3 months ago

Verified

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F&B Manager

3 months ago

Verified

... The AI can be slow and bugging sometimes, not being able to send answer directly to all extranet servers mainly google and booking ...

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F&B Manager

3 months ago

Verified

... The AI can be slow and bugging sometimes, not being able to send answer directly to all extranet servers mainly google and booking ...

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F&B Manager

3 months ago

Verified

... The AI can be slow and bugging sometimes, not being able to send answer directly to all extranet servers mainly google and booking ...

See full review

Guest Relations Manager / Deputy General Manager

3 months ago

Verified

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Guest Relations Manager / Deputy General Manager

3 months ago

Verified

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Guest Relations Manager / Deputy General Manager

3 months ago

Verified

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Guest Relations Manager / Deputy General Manager

3 months ago

Verified

... Sometimes the "mark as answered" button needs to be clicked multiple times, as the review doesn't always get marked as answered on the first try. If you forget to double-check, it can occasionally happen that a review remain ...

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Guest Relations Manager / Deputy General Manager

3 months ago

Verified

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Guest Relations Manager / Deputy General Manager

3 months ago

Verified

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Guest Relations Manager / Deputy General Manager

3 months ago

Verified

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Guest Relations Manager / Deputy General Manager

3 months ago

Verified

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Cluster Marketing Manager

3 months ago

Verified

... Managing 6 brands ...

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Cluster Marketing Manager

3 months ago

Verified

... The loading time is a bit slow and it would be great to use MARA to trigger more reviews too. MARA is also not really adapting to my brand's tone of voice and the learning is really subtile. ...

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Cluster Marketing Manager

3 months ago

Verified

... The loading time is a bit slow and it would be great to use MARA to trigger more reviews too. MARA is also not really adapting to my brand's tone of voice and the learning is really subtile. ...

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Cluster Marketing Manager

3 months ago

Verified

... The loading time is a bit slow and it would be great to use MARA to trigger more reviews too. MARA is also not really adapting to my brand's tone of voice and the learning is really subtile. ...

See full review

hotel manager

3 months ago

Verified

... I think, I am not the right person, but better sorting reviews on page, better overview about already answered reviews, not so long answers with too much words ...

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hotel manager

3 months ago

Verified

... I think, I am not the right person, but better sorting reviews on page, better overview about already answered reviews, not so long answers with too much words ...

See full review

hotel manager

3 months ago

Verified

... be in contact with client, quick answer without so much thinking, see everything on one place, getting remainders on email ...

See full review

Director of Systems

3 months ago

Verified

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General Manager

3 months ago

Verified

... Mara makes it easy to draft the answers to all our reviews, gain time for our guest and other task! ...

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General Manager

3 months ago

Verified

... Sometimes we wish that Mara is learning faster from the given examples in order to get more tailor made answers! ...

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General Manager

3 months ago

Verified

... Mara makes it easy to draft the answers to all our reviews, gain time for our guest and other task! ...

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General Manager

3 months ago

Verified

... Mara makes it easy to draft the answers to all our reviews, gain time for our guest and other task! ...

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Front Office Manager

3 months ago

Verified

... Simple and uncomplicated handling. Reviews can finally be answered in the local language. No more “standard answers” at last. Each answer is customized to the review. ...

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Front Office Manager

3 months ago

Verified

... The storage of special features in order to receive a corresponding response can still be optimized. Cases in which reviews are often made for a specific point that cannot be changed due to ...

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Front Office Manager

3 months ago

Verified

... The storage of special features in order to receive a corresponding response can still be optimized. Cases in which reviews are often made for a specific point that cannot be changed due to ...

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Front Office Manager

3 months ago

Verified

... Simple and uncomplicated handling. Reviews can finally be answered in the local language. No more “standard answers” at last. Each answer is customized to the review. ...

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Front Office Manager

3 months ago

Verified

... Simple and uncomplicated handling. Reviews can finally be answered in the local language. No more “standard answers” at last. Each answer is customized to the review. ...

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Hotel Manager

3 months ago

Verified

... It's amazing, it helps me a lot at work ...

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Hotel Manager

3 months ago

Verified

... Save time. Personalize. Polite ...

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Hotel Manager

3 months ago

Verified

... the answers are a little bit too long. But it is quite ok and necessary sometime. ...

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Resident Manager

2 months ago

Verified

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General manager at The Stage & Residence

2 months ago

Verified

... Not at this time, as it does make my work very easy. The only one thing notification to be more helpful if we get weekly ...

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General manager at The Stage & Residence

2 months ago

Verified

... Mara review platform ...

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General manager at The Stage & Residence

2 months ago

Verified

... Not at this time, as it does make my work very easy. The only one thing notification to be more helpful if we get weekly ...

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Guest Experience Manager

2 months ago

Verified

... We would appreciate the option to respond on more channels directly through MARA (e.g. Airbnb). ...

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Guest Experience Manager

2 months ago

Verified

... We would appreciate the option to respond on more channels directly through MARA (e.g. Airbnb). ...

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Front Office & Ass. Hotel Manager

2 months ago

Verified

... When it comes to Revinate / guest complaints and similar issues, we only have a limited amount of time to deal with them adequately. MARA provides tremendous and time-saving support in the responses and in the design of the text ...

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Front Office & Ass. Hotel Manager

2 months ago

Verified

... Some answers are repetitive in the text and some details remain untouched / unanswered. Some answers are repetitive in the text and some details remain untouched / unanswered. I wish that all ...

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Front Office & Ass. Hotel Manager

2 months ago

Verified

... Some answers are repetitive in the text and some details remain untouched / unanswered. Some answers are repetitive in the text and some details remain untouched / unanswered. I wish that all ...

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Director of Rooms

2 months ago

Verified

... Great software and game changer as guest reply assistant ...

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Director of Rooms

2 months ago

Verified

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Assistant Front Office Manager

2 months ago

Verified

... Sometimes the answers or suggestions are too loose or informal Would be great if Mara could answer on all review platforms and you don't have to post the answers yourself ...

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Assistant Front Office Manager

2 months ago

Verified

... Great program to answer guest reviews and save time ...

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Assistant Front Office Manager

2 months ago

Verified

... Great time saving. You no longer have to post the answers individually on the portals. Answers are posted via Mara. ...

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Assistant Front Office Manager

2 months ago

Verified

... Sometimes the answers or suggestions are too loose or informal Would be great if Mara could answer on all review platforms and you don't have to post the answers yourself ...

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Operations Manager

2 months ago

Verified

... Very easy to use. Nice support communication. Its make the answer and reporting for reviews much easier. ...

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Executive Assistant

2 months ago

Verified

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Executive Assistant

2 months ago

Verified

... The display of competitors, the possibility to see the scores per platform (booking, google, expedia, tripadvisor) for the competitors as well. ...

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Executive Assistant

2 months ago

Verified

... The display of competitors, the possibility to see the scores per platform (booking, google, expedia, tripadvisor) for the competitors as well. ...

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Executive Assistant

2 months ago

Verified

... The group overview and the analytics as well as the over night reply service is great and is a great time saver! ...

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General Manager

2 months ago

Verified

... Very good support from the team, helping you to use the program to the most. Very efficient and helps reduce the time of answering reviews ...

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General Manager

2 months ago

Verified

... the generation of professional replies taking language and comments into considerations . It is fast, reliable and professional. It helps to understand the feedback of the guest much quicker. ...

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General Manager

2 months ago

Verified

... the generation of professional replies taking language and comments into considerations . It is fast, reliable and professional. It helps to understand the feedback of the guest much quicker. ...

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General Manager

2 months ago

Verified

... the generation of professional replies taking language and comments into considerations . It is fast, reliable and professional. It helps to understand the feedback of the guest much quicker. ...

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General Manager

2 months ago

Verified

... Professional Reputation Management ...

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General Manager

2 months ago

Verified

... I am happy with the current version as the amount of daily reviews is not that high and therefore all is fine. ...

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General Manager

2 months ago

Verified

... Professional Reputation Management ...

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General Manager

2 months ago

Verified

... the generation of professional replies taking language and comments into considerations . It is fast, reliable and professional. It helps to understand the feedback of the guest much quicker. ...

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GM Hotel

2 months ago

Verified

... Fast accurate helpful ...

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Guest Relations Manager

2 months ago

Verified

... For our personal needs, Reporting could be more detailed and specialized - as I know the product is being constantly improved, I am excited to see the development ...

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Guest Relations Manager

2 months ago

Verified

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Guest Relations Manager

2 months ago

Verified

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Guest Relations Manager

2 months ago

Verified

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Ass. Hotel Manager

2 months ago

Verified

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Ass. Hotel Manager

2 months ago

Verified

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Head of Technology

2 months ago

Verified

... Implementing MARA's solution did not only streamlined our review management process but also significantly boosted our operational efficiency. We've managed to save countless hours while maintaining high-quality responses. The tool's simplicity and great user experience has made it a favorite amongst our staff from day one. MARA has become an integral part of our digital ...

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Director of E-Commerce

2 months ago

Verified

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Sr. Manager Digital Performance

2 months ago

Verified

... We highly recommend MARA especially for their flexible, personalized solutions tailored to our needs. We have a strong focus on the tone of voice of our AI responses and MARA is continuously developing new ways to improve the quality, which was a challenge when working with other providers. The response time is great, providing quick support whenever needed. The constant development of innovative features ...

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Sr. Manager Digital Performance

2 months ago

Verified

... Innovative AI partner ...

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Sr. Manager Digital Performance

2 months ago

Verified

... We highly recommend MARA especially for their flexible, personalized solutions tailored to our needs. We have a strong focus on the tone of voice of our AI responses and MARA is continuously ...

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Guest Relations

2 months ago

Verified

... Cool way to streamline reviews all into one app and get assistance to word proper responses. ...

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Guest Relations

2 months ago

Verified

... Cool way to streamline reviews all into one app and get assistance to word proper responses. ...

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Guest Relations

2 months ago

Verified

... Cool way to streamline reviews all into one app and get assistance to word proper responses. ...

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Duty Manager

2 months ago

Verified

... It sometimes comes to an answer which doesn't match the given review. Maybe, the words have to be improved for all the reviews. ...

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Duty Manager

2 months ago

Verified

... It sometimes comes to an answer which doesn't match the given review. Maybe, the words have to be improved for all the reviews. ...

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Duty Manager

2 months ago

Verified

... It sometimes comes to an answer which doesn't match the given review. Maybe, the words have to be improved for all the reviews. ...

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Duty Manager

2 months ago

Verified

... The best tool for the guest reviews answers ...

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Front Office Supervisor

2 months ago

Verified

... MARA is saving valuable time that can be used for different tasks. It is also a very helpful tool to answer reviews more efficently and appropriately. Another thing I really like about this application is the option to generate further reviews based on the first one that was generated. This means we are often able to reuse the answers that are stating the same but in a different way with different words. However I would still like to mention that MARA keeps breaking down after generating three to four new reviews that were based on another one. But it is nice to have the option to change ...

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Front Office Supervisor

2 months ago

Verified

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Front Office Supervisor

2 months ago

Verified

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Front Office Supervisor

2 months ago

Verified

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Front Office Supervisor

2 months ago

Verified

... MARA is saving valuable time that can be used for different tasks. It is also a very helpful tool to answer reviews more efficently and appropriately. Another thing I really like about this ...

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Front Office Supervisor

2 months ago

Verified

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Duty Manager

2 months ago

Verified

... It's great that we can answer our reviews individually. It responds differently to each feedback or you can use certain components to provide the guest with a complete answer. ...

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Duty Manager

2 months ago

Verified

... It's great that we can answer our reviews individually. It responds differently to each feedback or you can use certain components to provide the guest with a complete answer. ...

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Duty Manager

2 months ago

Verified

... It's great that we can answer our reviews individually. It responds differently to each feedback or you can use certain components to provide the guest with a complete answer. ...

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2 months ago

Verified

... It works well for me, with the last update I had to look for a few things since it changed but it all works out. i wish that it could be integrated in Loopon, our review site ...

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2 months ago

Verified

... It works well for me, with the last update I had to look for a few things since it changed but it all works out. i wish that it could be integrated in Loopon, our review site ...

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Assitant Manager

2 months ago

Verified

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Assitant Manager

2 months ago

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Assitant Manager

2 months ago

Verified

... Creative time saving ...

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Assitant Manager

2 months ago

Verified

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Assitant Manager

2 months ago

Verified

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Geschäftsführer

2 months ago

Verified

... MARA writes a bit too politely, no one writes like that. Sometimes the thing's answers are really slimy. It's already over the top, please back off a bit. ...

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Geschäftsführer

2 months ago

Verified

... MARA writes a bit too politely, no one writes like that. Sometimes the thing's answers are really slimy. It's already over the top, please back off a bit. ...

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Geschäftsführer

2 months ago

Verified

... Helps us every day ...

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Geschäftsführer

2 months ago

Verified

... It's quick and saves a lot of time. Great tool and very easy to use. The language variety is also great. Thank you ...

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Geschäftsführer

2 months ago

Verified

... MARA writes a bit too politely, no one writes like that. Sometimes the thing's answers are really slimy. It's already over the top, please back off a bit. ...

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Geschäftsführer

2 months ago

Verified

... It's quick and saves a lot of time. Great tool and very easy to use. The language variety is also great. Thank you ...

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Regional Reisecenter

2 months ago

Verified

... When analyzing the review, a German translation would be desirable so that you can see more quickly at a glance what the hotel's strengths and weaknesses are ...

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Regional Reisecenter

2 months ago

Verified

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Regional Reisecenter

2 months ago

Verified

... When analyzing the review, a German translation would be desirable so that you can see more quickly at a glance what the hotel's strengths and weaknesses are ...

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Operation Assistant

2 months ago

Verified

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Hoteldirektor

2 months ago

Verified

... The time saved by automatically generating the answers. Most of them don't need to be corrected afterwards, only a few are a bit bumpy. ...

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Hoteldirektor

2 months ago

Verified

... The time saved by automatically generating the answers. Most of them don't need to be corrected afterwards, only a few are a bit bumpy. ...

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Hoteldirektor

2 months ago

Verified

... Notifications about new reviews arrive faster with the tool we've been using so far, which is another provider. There's still room for improvement here. ...

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General Manager

2 months ago

Verified

... How Hotel MONOPOL Luzern Achieved Response Rates of up to 88% with MARA ...

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Hotel director

2 months ago

Verified

... Time saving in daily business and automatic translation helps employees a lot, then the very precise and targeted answers look like they were edited by themselves. ...

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Receptionist

2 months ago

Verified

... It is special that we get all the reviews from different platforms. ...

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Hotelleitung

2 months ago

Verified

... So easy and fast ...

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Hotelmanager

2 months ago

Verified

... I am really impressed by the quality of the answers. The AI works very well and Mara makes my work much easier. ...

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Hotelmanager

2 months ago

Verified

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Hotelmanager

2 months ago

Verified

... Excellent time-saving tool ...

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Hotelmanager

2 months ago

Verified

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Head of technology

2 months ago

Verified

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Head of technology

2 months ago

Verified

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Head of technology

2 months ago

Verified

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Head of technology

2 months ago

Verified

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Head of technology

2 months ago

Verified

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Head of technology

2 months ago

Verified

... Automated Review Management for seamless Guest Interaction ...

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Head of technology

2 months ago

Verified

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General Manager

2 months ago

Verified

... Responding to reviews in a highly professional and time-efficient manner - intuitive use and options for automating reviews without further comments. Use of the tool also for direct responses to ...

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Reservierungsmitarbeiterin

2 months ago

Verified

... The responses to the reviews are very quick and efficient. The suggested answers are professional and can be adopted almost 100% of the time. MARA really makes work easier and gives you time for ...

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Hoteldirektorin

2 months ago

Verified

... Given the increasing challenge of finding staff, constant subservience in responses is often perceived by staff as a lack of support and appreciation for the work done. It must also be possible to politely but ...

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Hoteldirektorin

2 months ago

Verified

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Hoteldirektorin

2 months ago

Verified

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Stellvertretender Hotelleiter

2 months ago

Verified

... What I like most is that reviews are answered using AI. I also like that the review can be changed to the desired language. ...

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Stellvertretender Hotelleiter

2 months ago

Verified

... I think the linking of the individual review portals can be improved in the future. A few review portals are still missing the direct response option. For example, Holiday Check. ...

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Management assistance

2 months ago

Verified

... It is very good that you can adjust the level of independence of the AI or set thresholds up to which the AI will answer assessments. This means that hardly any relevant information is ...

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Management assistance

2 months ago

Verified

... It is very good that you can adjust the level of independence of the AI or set thresholds up to which the AI will answer assessments. This means that hardly any relevant information is ...

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Hoteldirektor

2 months ago

Verified

... The AI-based answers sound relatively natural and only need to be refined slightly. Easy handling and clear dashboard. Very user-friendly. ...

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Operations Manager

2 months ago

Verified

... It helps us a lot to find the right words for reviews or complaints. The more you fill it with information, the better the answers. ...

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Operations Manager

2 months ago

Verified

... Mara is Great! ...

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Operations Manager

2 months ago

Verified

... So far we are satisfied. :) Time will tell what can be added I can't think of anything specific, but I think we'll come up with something to add over time. ...

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Operations Manager

2 months ago

Verified

... It helps us a lot to find the right words for reviews or complaints. The more you fill it with information, the better the answers. ...

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Front Office Agent

2 months ago

Verified

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Front Office Agent

2 months ago

Verified

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Front Office Agent

2 months ago

Verified

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Front Office Agent

2 months ago

Verified

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Front Office Agent

2 months ago

Verified

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Front Office Agent

2 months ago

Verified

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HR Coordinator / Guest Relations

2 months ago

Verified

... Great KI to make guest reviews easier ...

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Head of Sales

1 months ago

Verified

... The tool offers quick, flexible and high-quality answers and can be configured individually. The style can be adapted to your own "wording". When someone is on vacation or sick, not much is ...

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Head of Sales

1 months ago

Verified

... The tool offers quick, flexible and high-quality answers and can be configured individually. The style can be adapted to your own "wording". When someone is on vacation or sick, not much is ...

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Head of Sales

1 months ago

Verified

... The tool offers quick, flexible and high-quality answers and can be configured individually. The style can be adapted to your own "wording". When someone is on vacation or sick, not much is ...

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Head of Sales

1 months ago

Verified

... Sometimes the answers are very long-winded, despite the appropriate attitude, or the meaning of a comment is misunderstood. However, this can always be dealt with by the human as a control function. ...

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Managing Director

1 months ago

Verified

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Owner / Managing Director

1 months ago

Verified

... The Mara Soulution site is impressive across the board! Its ease of use means I can get started without any problems and saves me valuable time every day. I particularly like the incredibly friendly and courteous support, which is always helpful and quickly available when I have questions. The efficiency and user ...

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Owner / Managing Director

1 months ago

Verified

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Owner / Managing Director

1 months ago

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Vice President Operations

1 months ago

Verified

... The ability to safe time in answering guest comments but still have individual answers, especially when positng them on a public platform. ...

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Vice President Operations

1 months ago

Verified

... Since May 2023 we are working with MARA and since then the improvement of the tool is amazing. So there is nothing else I could wish for so far. ...

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Front Office manager

1 months ago

Verified

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Front Office manager

1 months ago

Verified

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Front Office manager

1 months ago

Verified

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Director of Digital Technology & Marketing

1 months ago

Verified

... AI-based reply generation, especially on brand voice, is unique and saves a lot of time & Direct to channel replies. The NLP is very good and getting better every day. The customer support is ...

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Director of Digital Technology & Marketing

1 months ago

Verified

... Want to connect to more channels as it can help consolidate all reviews in one product better. In addition to this for functions like removing users to be managed easily by the admin user without ...

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Director of Digital Technology & Marketing

1 months ago

Verified

... AI-based reply generation, especially on brand voice, is unique and saves a lot of time & Direct to channel replies. The NLP is very good and getting better every day. The customer support is ...

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Director of Digital Technology & Marketing

1 months ago

Verified

... AI-based reply generation, especially on brand voice, is unique and saves a lot of time & Direct to channel replies. The NLP is very good and getting better every day. The customer support is ...

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Director of Digital Technology & Marketing

1 months ago

Verified

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Director of Digital Technology & Marketing

1 months ago

Verified

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Director of Digital Technology & Marketing

1 months ago

Verified

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Director

1 months ago

Verified

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Director

1 months ago

Verified

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Director

1 months ago

Verified

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Guest Relation Manager

1 months ago

Verified

... Language is in rare cases still too sophisticated and can be recognized as AI, German feedback should automatically be answered in German. ...

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Guest Relation Manager

1 months ago

Verified

... - Great tool for review response optimization - Saves time and hassle - Offers the option to choose between different tones - Also offers the option to store response templates ...

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Guest Relation Manager

1 months ago

Verified

... - Great tool for review response optimization - Saves time and hassle - Offers the option to choose between different tones - Also offers the option to store response templates ...

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Director of Rooms

1 months ago

Verified

... Easy to use & intuitive and very reactive in support questions. Great Awi functionality that is very well made, bravo! ...

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Director of Rooms

1 months ago

Verified

... You can always be even more authentic with something AI driven but otherwise just more direct answer options for more efficiency ...

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Hotel Direktor

1 months ago

Verified

... Perfect and Quick answer ...

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Director

1 months ago

Verified

... I am pleasantly surprised because everything worked smoothly. The service was reliable and the user-friendliness was convincing. ...

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Head of Commerce & Collaboration

1 months ago

Verified

... Tailored to fit our specific needs. We appreciate the ability to adapt Mara's features to meet our specific operational requirements, enhancing overall productivity. ...

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Head of Commerce & Collaboration

1 months ago

Verified

... Tailored to fit our specific needs. We appreciate the ability to adapt Mara's features to meet our specific operational requirements, enhancing overall productivity. ...

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Head of Commerce & Collaboration

1 months ago

Verified

... Efficient and professional handling of guest feedback. ...

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Guest Relation Mitarbeiterin

1 months ago

Verified

... Very suitable for complaint handling, can be easily adapted to the individual company with the newly developed brand voice! ...

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Guest Relation Mitarbeiterin

1 months ago

Verified

... Sometimes some phrases are repeated in an answer, it could be summarized more compactly and the wording could be more colloquial. ...

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Guest Relation Mitarbeiterin

1 months ago

Verified

... Very suitable for complaint handling, can be easily adapted to the individual company with the newly developed brand voice! ...

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Guest Relation Mitarbeiterin

1 months ago

Verified

... Very suitable for complaint handling, can be easily adapted to the individual company with the newly developed brand voice! ...

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Group General Manager, Service Operations

1 months ago

Verified

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Group General Manager, Service Operations

1 months ago

Verified

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Operations Manager

1 months ago

Verified

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Operations Manager

1 months ago

Verified

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Operations Manager

1 months ago

Verified

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Operations Manager

1 months ago

Verified

... Simple and efficient reputation tool ...

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General Manager, Customer Experience

1 months ago

Verified

... A Game-Changer for Our Hotel ...

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General Manager, Customer Experience

1 months ago

Verified

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General Manager, Customer Experience

1 months ago

Verified

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Back Office Manager

1 months ago

Verified

... Mara gives good answers to guest feedback in english, helps to answer guest feedback in an appropriate and decent manner ...

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Back Office Manager

1 months ago

Verified

... The answers in german cannot be used directly, you need to modify those- the german grammer is often incorrect or inappropriate ...

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Back Office Manager

1 months ago

Verified

... The answers in german cannot be used directly, you need to modify those- the german grammer is often incorrect or inappropriate ...

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Back Office Manager

1 months ago

Verified

... The answers in german cannot be used directly, you need to modify those- the german grammer is often incorrect or inappropriate ...

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Back Office Manager

1 months ago

Verified

... The answers in german cannot be used directly, you need to modify those- the german grammer is often incorrect or inappropriate ...

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Back Office Manager

1 months ago

Verified

... The answers in german cannot be used directly, you need to modify those- the german grammer is often incorrect or inappropriate ...

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Back Office Manager

1 months ago

Verified

... The answers in german cannot be used directly, you need to modify those- the german grammer is often incorrect or inappropriate ...

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Back Office Manager

1 months ago

Verified

... The answers in german cannot be used directly, you need to modify those- the german grammer is often incorrect or inappropriate ...

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Front Office Agent

1 months ago

Verified

... If I need to highlight something I would say MARA is really something all hotels need, the work speed of it is so far the best. ...

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Marketing Manager

1 months ago

Verified

... Sometimes the AI confuses German and English, making the replies a bit awkward. Also, it mixes up "Du" and "Sie" in German, which is not an issue in English ...

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Marketing Manager

1 months ago

Verified

... Sometimes the AI confuses German and English, making the replies a bit awkward. Also, it mixes up "Du" and "Sie" in German, which is not an issue in English ...

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Resident Manager

1 months ago

Verified

... It is simple, uncomplicated and effective, what more could you want? Good overview, easy handling and also good evaluation options as well as sensibly used technology ...

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Resident Manager

1 months ago

Verified

... It is simple, uncomplicated and effective, what more could you want? Good overview, easy handling and also good evaluation options as well as sensibly used technology ...

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stellv. Derktorin

1 months ago

Verified

... Fast, uncomplicated, it saves a lot of time because you don't have to formulate an answer, it always works and there are many languages. This gives you time to focus on other tasks. ...

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stellv. Derktorin

1 months ago

Verified

... One thing, not too "casual response" in the answers. Reviews are always a tricky thing and you should always be friendly but always formula. ...

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Stv. Hoteldirektorin

1 months ago

Verified

... The way people are addressed could be improved, as the cash on delivery is not allowed on various portals. There is also a need for improvement in the AI responses when there is little text ...

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Stv. Hoteldirektorin

1 months ago

Verified

... The way people are addressed could be improved, as the cash on delivery is not allowed on various portals. There is also a need for improvement in the AI responses when there is little text ...

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Reception

1 months ago

Verified

... Continue with its purpose to help us daily in our best care, thank you so much for improving care . ...

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Subdirección

1 months ago

Verified

... What I like most is how easy it is to respond to some of the complicated comments and how easy and intuitive the application is. ...

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Subdirección

1 months ago

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Subdirección

1 months ago

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FOM

1 months ago

Verified

... We save a lot of time by answering the resections using AI. MARA Solution impresses with precise AI analyses, intuitive operation and fast response options. It optimizes our reputation management and ...

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FOM

1 months ago

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FOM

1 months ago

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Hotel director

1 months ago

Verified

... That all answers are different and very exact. Very noble words for negative reputations. very nice smart snippets. Very helpful and easy to create ...

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Hotel director

1 months ago

Verified

... That all answers are different and very exact. Very noble words for negative reputations. very nice smart snippets. Very helpful and easy to create ...

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Hotel director

1 months ago

Verified

... As i already told, the articles are not every time correct. Less price for the extended version. Connection to OTA should be possible in the standard version. ...

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Hotel director

1 months ago

Verified

... That all answers are different and very exact. Very noble words for negative reputations. very nice smart snippets. Very helpful and easy to create ...

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Hotel director

1 months ago

Verified

... That all answers are different and very exact. Very noble words for negative reputations. very nice smart snippets. Very helpful and easy to create ...

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Hotel director

1 months ago

Verified

... That all answers are different and very exact. Very noble words for negative reputations. very nice smart snippets. Very helpful and easy to create ...

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Hotel director

1 months ago

Verified

... As i already told, the articles are not every time correct. Less price for the extended version. Connection to OTA should be possible in the standard version. ...

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Assistant to Front Office Manager

1 months ago

Verified

... Best invention for review replies ...

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Assistant to Front Office Manager

1 months ago

Verified

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Director

1 months ago

Verified

... Mara is very easy to use and also very quick, giving you a full response to a customer review in just a couple of seconds. Very practical and helps to reduce the time invested in the daily task of ...

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Director

1 months ago

Verified

... I couldn't think of something to improve from Mara. It is great the way the page has been designed and very easy. In my opinion for this type of pages, the more simple the better. ...

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Front Office Manager

1 months ago

Verified

... Mara is helping our Front Office in time Management for Review answers. ...

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Hotel Manager

1 months ago

Verified

... The platform's ease of use significantly enhances user experience and efficiency. The agility in responding to reviews ensures timely and effective customer engagement. We prioritize formal and accurate responses to maintain professionalism and clarity in all communications. Implementing this solution will save time, allowing for faster ...

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Hotel Manager

1 months ago

Verified

... We haven't encountered any issues with the platform, and everything is functioning smoothly without any problems. Everything will improve with time. ...

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Hotel Manager

1 months ago

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Manager

1 months ago

Verified

... Easy to see the results ...

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Manager

1 months ago

Verified

... Easy to see the results ...

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Manager

1 months ago

Verified

... Its a platform where your can sea clearly what are you doing good, and what do you need to improve. ...

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Manager

1 months ago

Verified

... It's the best tool I used, and the translator its really important, otherwise, i will add tool to report comments on TripAdvisor. ...

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Manager

1 months ago

Verified

... Its a platform where your can sea clearly what are you doing good, and what do you need to improve. ...

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Manager

1 months ago

Verified

... It's the best tool I used, and the translator its really important, otherwise, i will add tool to report comments on TripAdvisor. ...

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Guest Relations Manager

1 months ago

Verified

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Guest Relations Manager

1 months ago

Verified

... It would be wonderful if there was a function that would allow you to insert specific information about a particular case from the hotel, which would then be included in the response text. ...

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Guest Relations Manager

1 months ago

Verified

... It would be wonderful if there was a function that would allow you to insert specific information about a particular case from the hotel, which would then be included in the response text. ...

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Guest Relations Manager

1 months ago

Verified

... It would be wonderful if there was a function that would allow you to insert specific information about a particular case from the hotel, which would then be included in the response text. ...

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Guest Relations Manager

1 months ago

Verified

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General Manager

1 months ago

Verified

... Commenting on reviews made easy ...

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General Manager

1 months ago

Verified

... Commenting on reviews made easy ...

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Operations Manager

1 months ago

Verified

... AI generated answering tool, can be fed with templates. Quick guest relations management and very user friendly to be used. ...

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Front Office Manager

1 months ago

Verified

... I like Mara! ...

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1 months ago

Verified

... Make it even quicker, handy, intuitive for beginner and senior users as well. Improving user experience and keep expanding capabilities. ...

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1 months ago

Verified

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Front Office Manager

1 months ago

Verified

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Front Office Manager

1 months ago

Verified

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Front Office Manager

1 months ago

Verified

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Front Office Manager

1 months ago

Verified

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Front Office Manager

1 months ago

Verified

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Front Office Manager

1 months ago

Verified

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Group Head of Procurement

1 months ago

Verified

... #veryhappy #reputation #easy ...

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Group Head of Procurement

1 months ago

Verified

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Group Head of Procurement

1 months ago

Verified

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1 months ago

Verified

... - The ease of use. - Fast and helpful support. - Many different answer options. - Time savings. - Reduced personnel costs ...

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General Manager

1 months ago

Verified

... Gives the most up to date reviews and perfect responses in minimal time, the AI tool is absolutely brilliant and give an option to correct and customise ...

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General Manager

1 months ago

Verified

... Gives the most up to date reviews and perfect responses in minimal time, the AI tool is absolutely brilliant and give an option to correct and customise ...

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General Manager

1 months ago

Verified

... Gives the most up to date reviews and perfect responses in minimal time, the AI tool is absolutely brilliant and give an option to correct and customise ...

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General Manager

1 months ago

Verified

... Gives the most up to date reviews and perfect responses in minimal time, the AI tool is absolutely brilliant and give an option to correct and customise ...

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Front Office Manager

1 months ago

Verified

... The perfect host of our guests voice ...

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Front Office Manager

1 months ago

Verified

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Front Office Manager

1 months ago

Verified

... MARA has helped us to collect and streamline our guest reviews and provide an easy filtering system and an ever growing and learning AI response tool. This allows us to respond on time to all our survey, in a natural ...

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Front Office Manager

1 months ago

Verified

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Front Office Manager

1 months ago

Verified

... Quality of the responces could be improved as they are very repetitive and can sometimes not answer the review correctly. It can also generate the wrong hotel sometimes. ...

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Front Office Manager

1 months ago

Verified

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Front Office Manager

1 months ago

Verified

... Quality of the responces could be improved as they are very repetitive and can sometimes not answer the review correctly. It can also generate the wrong hotel sometimes. ...

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Front Office Manager

1 months ago

Verified

... Quality of the responces could be improved as they are very repetitive and can sometimes not answer the review correctly. It can also generate the wrong hotel sometimes. ...

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Director

1 months ago

Verified

... The great answer suggestions and the very good selection of presets for the type of answers. The very good learning capability of artificial intelligence. ...

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Director

1 months ago

Verified

... The great answer suggestions and the very good selection of presets for the type of answers. The very good learning capability of artificial intelligence. ...

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Director

1 months ago

Verified

... The great answer suggestions and the very good selection of presets for the type of answers. The very good learning capability of artificial intelligence. ...

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Director

1 months ago

Verified

... It would be even better if the answers were kept more precise in the hotel style and the AI would, for example, take over the signature immediately. ...

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Director

1 months ago

Verified

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deputy director

1 months ago

Verified

... fast and concise ...

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deputy director

1 months ago

Verified

... The speed of generating an accurate response to a comment, with prior configuration The speed of generating an accurate response to a comment, with prior configuration. Streamlines the daily ...

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deputy director

1 months ago

Verified

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deputy director

1 months ago

Verified

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Hotel director

1 months ago

Verified

... The AI formulates some sentences very strangely, so that they do not make sense or that they sound very much like an AI. ...

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Hotel director

1 months ago

Verified

... The AI formulates some sentences very strangely, so that they do not make sense or that they sound very much like an AI. ...

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Hotel director

1 months ago

Verified

... Very good ...

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Hotel director

1 months ago

Verified

... It makes my work easier, I work much faster and more efficiently, and I can also delegate it to my team. ...

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Hotel director

1 months ago

Verified

... The AI formulates some sentences very strangely, so that they do not make sense or that they sound very much like an AI. ...

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Hotel director

1 months ago

Verified

... Very good ...

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Director

1 months ago

Verified

... The import of the reviews could be a bit faster - it takes a while from the information about a received review until I find it in MARA. ...

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Cluster General Manager

1 months ago

Verified

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Cluster General Manager

1 months ago

Verified

... The structure of the page could be organized a bit better. On the other hand there was so much improvement in the last month. ...

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Cluster General Manager

1 months ago

Verified

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Cluster General Manager

1 months ago

Verified

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Cluster General Manager

1 months ago

Verified

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Cluster General Manager

1 months ago

Verified

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Cluster General Manager

1 months ago

Verified

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Cluster General Manager

1 months ago

Verified

... The structure of the page could be organized a bit better. On the other hand there was so much improvement in the last month. ...

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Assistant hotel manager

1 months ago

Verified

... Great reviews management software ...

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Assistant hotel manager

1 months ago

Verified

... Clearness of the software, the information is right under our eyes. I really like the ability to see the score of each category of the hotel allowing us to know where to put our focus. ...

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Assistant hotel manager

1 months ago

Verified

... Clearness of the software, the information is right under our eyes. I really like the ability to see the score of each category of the hotel allowing us to know where to put our focus. ...

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Assistant hotel manager

1 months ago

Verified

... Clearness of the software, the information is right under our eyes. I really like the ability to see the score of each category of the hotel allowing us to know where to put our focus. ...

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Front of house manager

1 months ago

Verified

... Making response easy ...

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Front of house manager

1 months ago

Verified

... I think with the new update and layout of the website some of my colleagues find it difficult to use I believe that with the recent update and changes to the layout of the website, some of my colleagues are finding ...

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Operations Manager

1 months ago

Verified

... Mara answers our reviews creatively and meaningfully within seconds. The evaluation tools also help us improve our quality. ...

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Hotelfachfrau

1 months ago

Verified

... I can work on two houses at the same time ...

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Hotelfachfrau

1 months ago

Verified

... I can work on two houses at the same time ...

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Hoteldirektorin

1 months ago

Verified

... The AI works excellently ...

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Hoteldirektorin

1 months ago

Verified

... The AI works excellently ...

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Hoteldirektorin

1 months ago

Verified

... Even if you are very upset, the AI does not let itself get upset and writes super great answers. ...

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Quality Agent

1 months ago

Verified

... Great ORM tool ...

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Quality Agent

1 months ago

Verified

... MARA saves us a lot of time in answering reviews every day, so we can really focus on the special cases. We can see at a glance what our guests like or what we can improve. ...

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Supervisor Quality

1 months ago

Verified

... Other online travel agencies are missing, such as Expedia. Here there is the challenge of manually logging into the extranet in order to publish the suggestions generated by MARA ...

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Supervisor Quality

1 months ago

Verified

... With a view to the future, MARA offers us the optimal solution to answer all evaluations, collect them centrally and identify our optimization options at a glance. ...

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Area Manager

1 months ago

Verified

... Answering reviews made easy ...

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Area Manager

1 months ago

Verified

... Thanks to MARA, we have a simple overview of our reviews, so we don't have to carry out lengthy analyses. Responses to incoming reviews are controlled centrally and we always have the option to further ...

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Director of Marketing

1 months ago

Verified

... Collecting and answering reviews in the 21st century ...

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Clustermanagerin

1 months ago

Verified

... I like the view of MARA and the easiness to work with it.I also like the colour, its a good one for the eyes. ...

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Accounting Supervisor

1 months ago

Verified

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Accounting Supervisor

1 months ago

Verified

... Additional hotel agents, such as Expedia, would make daily work even easier, but there are also challenges such as live feedback directed to the hotel. ...

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Accounting Supervisor

1 months ago

Verified

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Supervisor Reservation

1 months ago

Verified

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Supervisor Reservation

1 months ago

Verified

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Area Manager

1 months ago

Verified

... Answering reviews made easy ...

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Dirctor of Commercial

1 months ago

Verified

... Fast and easy assessment management. Plus a practical, quick overview of challenges and positive points that can be used for morning meetings. ...

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Dirctor of Commercial

1 months ago

Verified

... Fast and easy assessment management. Plus a practical, quick overview of challenges and positive points that can be used for morning meetings. ...

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Director of Operations

1 months ago

Verified

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Project Leader

1 months ago

Verified

... With MARA, we always receive notifications about how our guests are feeling and, in addition to responding to the review, we can also react quickly and improve ourselves. ...

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Project Leader

1 months ago

Verified

... Sometimes the answer could be a bit more personal, especially if the rating is appropriate. This means that the text could also be a bit more refreshing. ...

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General Manager

1 months ago

Verified

... The tool is an intuitive and easy to use platform, which allows for a bespoke approach within seconds, and propelling the user to place their personal touch on the communication there after. ...

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Executive Assistant

1 months ago

Verified

... The length of the answers and the picking out of some of the points noted would be an advantage when answering freely. Otherwise, I have no suggestions for improvement. ...

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Executive Assistant

1 months ago

Verified

... The length of the answers and the picking out of some of the points noted would be an advantage when answering freely. Otherwise, I have no suggestions for improvement. ...

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Executive Assistant

1 months ago

Verified

... The automatic answering as well as the personal address of the guest. It simplifies the answering process and is therefore a great support in daily business. ...

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General Manager

1 months ago

Verified

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General Manager

1 months ago

Verified

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General Manager

1 months ago

Verified

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General Manager

1 months ago

Verified

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Hotel Manager

1 months ago

Verified

... The range of answers is very limited, especially when you first start using the app. The previously saved smart snippets are sometimes broken up, meaning that the sentence then has to be corrected ...

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Hotelmanagerin

1 months ago

Verified

... Thanks to Mara, we have a complete overview of our guest reviews on all online platforms! In addition, Mara helps us to compare ourselves directly with our competitors and a dashboard shows our ...

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Hotelmanagerin

1 months ago

Verified

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Hotelmanagerin

1 months ago

Verified

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Front Office Manager

1 months ago

Verified

... It's good, I'm not missing anything, I like working with Mara. An immediate answer and when I change the language, I also show the original in German. ...

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E-commerce & Content Management

4 days ago

Verified

... Mara Solutions helps collect reviews, respond quickly and get actionable insights - all in one place. Easy to use and great support. Super fast setup. ...

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User Interface

Functional

Hoteliers often appreciate the user interface of MARA Solutions's Reputation Management product, AI Review Assistant, for its clarity of information and ease of navigation. Users find that it presents data, graphs, and key details clearly, making important information readily accessible. The interface is described as intuitive, aiding both beginner and senior users in their tasks without extensive training. However, some feedback indicates that the visual design could benefit from further organization to enhance the overall user experience. Moreover, the interface's ability to respond quickly to user inputs is valued, as it contributes to a more efficient workflow in the hospitality industry.

Asst. Front Office Manager

3 months ago

Verified

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Asst. Front Office Manager

3 months ago

Verified

... Mara safes time and costs. Before we were just trying to answer everything because we could manage the volume of responses. Now we are reading and answering really every guests comment. ...

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Asst. Front Office Manager

3 months ago

Verified

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Hotel Manager

9 months ago

Verified

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Hotel Manager

9 months ago

Verified

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Hotel Manager

9 months ago

Verified

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Hotel Manager

9 months ago

Verified

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Hotel Manager

9 months ago

Verified

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Qualitätssicherung

1 months ago

Verified

... I can't think of anything at the moment, my experience is not enough. You have to check at a later date. ...

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Qualitätssicherung

1 months ago

Verified

... The answers do not look as if they were written by an artificial intelligence and the quality of the answers is very high. ...

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Cluster Guest Relation Manager

5 months ago

Verified

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Cluster Guest Relation Manager

5 months ago

Verified

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Cluster Guest Relation Manager

5 months ago

Verified

... Very helpful tool to answer feedback quickly and competently ...

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Front Office Manager

4 months ago

Verified

... The Perfect Tool & A Leading Startup ...

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Front Office Manager

4 months ago

Verified

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General Manager

4 months ago

Verified

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General Manager

4 months ago

Verified

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General Manager

4 months ago

Verified

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General Manager

4 months ago

Verified

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hotel Supervisor

4 months ago

Verified

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hotel Supervisor

4 months ago

Verified

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General Manager

4 months ago

Verified

... Would be good to have multiple logins on the one account. All reviews are completed using my login, which I then have to give to my recepionists to create the response ...

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Relief Duty Manager

4 months ago

Verified

... very nice program ...

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Relief Duty Manager

4 months ago

Verified

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Relief Duty Manager

4 months ago

Verified

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Relief Duty Manager

4 months ago

Verified

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Relief Duty Manager

4 months ago

Verified

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Senior Manager Member Relations

4 months ago

Verified

... Great time saving without previous training or experience ...

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Online Reputation Manager

4 months ago

Verified

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Online Reputation Manager

4 months ago

Verified

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Front Office Manager Upon Angels

4 months ago

Verified

... In French the address is impersonal, (tu) and I think that might be a problem, but it's the only note/flaw ...

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Front Office Manager Upon Angels

4 months ago

Verified

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Front Office Manager Upon Angels

4 months ago

Verified

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Front Office Manager Upon Angels

4 months ago

Verified

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Front Office Manager Upon Angels

4 months ago

Verified

... Front Office Manager Upon Angels ...

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Front Office Manager Upon Angels

4 months ago

Verified

... In French the address is impersonal, (tu) and I think that might be a problem, but it's the only note/flaw ...

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Front Office Manager Upon Angels

4 months ago

Verified

... In French the address is impersonal, (tu) and I think that might be a problem, but it's the only note/flaw ...

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Rooms Operations Manager

4 months ago

Verified

... the signature / sometimes the signature remains the same, but sometimes it may change depending on the language, but it is already set in the settings that it should not change. ...

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Rooms Operations Manager

4 months ago

Verified

... the signature / sometimes the signature remains the same, but sometimes it may change depending on the language, but it is already set in the settings that it should not change. ...

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Rooms Operations Manager

4 months ago

Verified

... the signature / sometimes the signature remains the same, but sometimes it may change depending on the language, but it is already set in the settings that it should not change. ...

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Rooms Operations Manager

4 months ago

Verified

... the signature / sometimes the signature remains the same, but sometimes it may change depending on the language, but it is already set in the settings that it should not change. ...

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Rooms Operations Manager

4 months ago

Verified

... the signature / sometimes the signature remains the same, but sometimes it may change depending on the language, but it is already set in the settings that it should not change. ...

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Rooms Operations Manager

4 months ago

Verified

... the signature / sometimes the signature remains the same, but sometimes it may change depending on the language, but it is already set in the settings that it should not change. ...

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Reception Manager

4 months ago

Verified

... I would improve the part of the formal written in English. as for example: you´re should be written you are etc... That´s actually the only thing. ...

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Jr. Assistant Housekeeping Manage

3 months ago

Verified

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Guest Relations Manager / Deputy General Manager

3 months ago

Verified

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Guest Relations Manager / Deputy General Manager

3 months ago

Verified

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Cluster Marketing Manager

3 months ago

Verified

... The loading time is a bit slow and it would be great to use MARA to trigger more reviews too. MARA is also not really adapting to my brand's tone of voice and the learning is really subtile. ...

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hotel manager

3 months ago

Verified

... be in contact with client, quick answer without so much thinking, see everything on one place, getting remainders on email ...

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hotel manager

3 months ago

Verified

... I think, I am not the right person, but better sorting reviews on page, better overview about already answered reviews, not so long answers with too much words ...

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Operations Managerin

3 months ago

Verified

... Since I work with 2 hotels through Mara and the reviews are always mixed up, it would be cool if either Team Banter Hof or Team Wilhelms Haven Hotel could be automatically entered ...

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Front Office Manager

3 months ago

Verified

... Simple and uncomplicated handling. Reviews can finally be answered in the local language. No more “standard answers” at last. Each answer is customized to the review. ...

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Hotel Manager

3 months ago

Verified

... the answers are a little bit too long. But it is quite ok and necessary sometime. ...

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Director of Rooms

2 months ago

Verified

... Great software and game changer as guest reply assistant ...

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Director of Rooms

2 months ago

Verified

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GM Hotel

2 months ago

Verified

... Offer writing style, Simple, Business, Academic, Casual Set a tone, Enthusiastic, Friendly, Confident, Diplomatic, that would give a better answer possibility ...

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Guest Relations Manager

2 months ago

Verified

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Guest Relations Manager

2 months ago

Verified

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Sr. Manager Digital Performance

2 months ago

Verified

... We highly recommend MARA especially for their flexible, personalized solutions tailored to our needs. We have a strong focus on the tone of voice of our AI responses and MARA is continuously ...

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Founder

2 months ago

Verified

... The user interface is very friendly and easy to use, the reports and the way you can add competitors to your analysis ...

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Duty Manager

2 months ago

Verified

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Front Office Supervisor

2 months ago

Verified

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Front Office Supervisor

2 months ago

Verified

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Duty Manager

2 months ago

Verified

... It's great that we can answer our reviews individually. It responds differently to each feedback or you can use certain components to provide the guest with a complete answer. ...

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Duty Manager

2 months ago

Verified

... From time to time, however, one wishes for a different formulation, because a few sentences are usually repeated. Otherwise, everything fits very well. ...

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Duty Manager

2 months ago

Verified

... From time to time, however, one wishes for a different formulation, because a few sentences are usually repeated. Otherwise, everything fits very well. ...

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2 months ago

Verified

... It works well for me, with the last update I had to look for a few things since it changed but it all works out. i wish that it could be integrated in Loopon, our review site ...

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2 months ago

Verified

... It works well for me, with the last update I had to look for a few things since it changed but it all works out. i wish that it could be integrated in Loopon, our review site ...

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General Manager

2 months ago

Verified

... Good overall ease to use. Perfect with the automated response tool. ...

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Receptionist

2 months ago

Verified

... The answers provided are very helpful and understandable. All evaluations are in one evaluation tool. It is in German and English. ...

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Receptionist

2 months ago

Verified

... The answers provided are very helpful and understandable. All evaluations are in one evaluation tool. It is in German and English. ...

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Hotelmanager

2 months ago

Verified

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Hotelmanager

2 months ago

Verified

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Hotelmanager

2 months ago

Verified

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General Manager

2 months ago

Verified

... Responding on an easy and efficient way ...

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Reservierungsmitarbeiterin

2 months ago

Verified

... The speed could be a bit faster. Sometimes you get the feeling that the system gets a bit stuck. Then you have to click back and forth a bit. But that's complaining at a very high level. ...

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Assistenz des Vorstands, JUFA Hotel Qualitätsmanagement

2 months ago

Verified

... It would also be desirable to be able to evaluate all guest feedback from the individual JUFA hotels over a certain period of time. ...

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Operations Manager

2 months ago

Verified

... So far we are satisfied. :) Time will tell what can be added I can't think of anything specific, but I think we'll come up with something to add over time. ...

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Front Office Agent

2 months ago

Verified

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Front Office Agent

2 months ago

Verified

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Front Office Agent

2 months ago

Verified

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HR Coordinator / Guest Relations

2 months ago

Verified

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Head of Sales

1 months ago

Verified

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Head of Sales

1 months ago

Verified

... The tool offers quick, flexible and high-quality answers and can be configured individually. The style can be adapted to your own "wording". When someone is on vacation or sick, not much is ...

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Managing Director

1 months ago

Verified

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Owner / Managing Director

1 months ago

Verified

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Director

1 months ago

Verified

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Director

1 months ago

Verified

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Guest Relation Manager

1 months ago

Verified

... Language is in rare cases still too sophisticated and can be recognized as AI, German feedback should automatically be answered in German. ...

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Director of Rooms

1 months ago

Verified

... Efficient and easy tonuse ...

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1 months ago

Verified

... Unfortunately, the review analysis is only available in English, which makes it difficult to discuss in meetings with employees who are not so proficient in English. ...

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1 months ago

Verified

... Unfortunately, the review analysis is only available in English, which makes it difficult to discuss in meetings with employees who are not so proficient in English. ...

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Director

1 months ago

Verified

... I am pleasantly surprised because everything worked smoothly. The service was reliable and the user-friendliness was convincing. ...

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Guest Relation Mitarbeiterin

1 months ago

Verified

... Sometimes some phrases are repeated in an answer, it could be summarized more compactly and the wording could be more colloquial. ...

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Guest Relation Mitarbeiterin

1 months ago

Verified

... Sometimes some phrases are repeated in an answer, it could be summarized more compactly and the wording could be more colloquial. ...

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Guest Relation Mitarbeiterin

1 months ago

Verified

... Sometimes some phrases are repeated in an answer, it could be summarized more compactly and the wording could be more colloquial. ...

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Guest Relation Mitarbeiterin

1 months ago

Verified

... Sometimes some phrases are repeated in an answer, it could be summarized more compactly and the wording could be more colloquial. ...

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Reservations Manager

1 months ago

Verified

... Great tool and everything at a glance ...

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Resident Manager

1 months ago

Verified

... It is simple, uncomplicated and effective, what more could you want? Good overview, easy handling and also good evaluation options as well as sensibly used technology ...

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Resident Manager

1 months ago

Verified

... No point that really needs to be improved. If you want to find fault, you should perhaps say that it could be made even clearer than it already is :) ...

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stellv. Derktorin

1 months ago

Verified

... Fast, uncomplicated, it saves a lot of time because you don't have to formulate an answer, it always works and there are many languages. This gives you time to focus on other tasks. ...

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stellv. Derktorin

1 months ago

Verified

... One thing, not too "casual response" in the answers. Reviews are always a tricky thing and you should always be friendly but always formula. ...

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Stv. Hoteldirektorin

1 months ago

Verified

... You can respond to reviews really quickly. A great overview of the reviews received on the various platforms. Mara is very easy to use. ...

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FOM

1 months ago

Verified

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Assistant to Front Office Manager

1 months ago

Verified

... Sometimes the websites takes a bit more time to load and process, but this is really a minor problem. Overall i can say that theres nothing to improve. ...

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Assistant to Front Office Manager

1 months ago

Verified

... Sometimes the websites takes a bit more time to load and process, but this is really a minor problem. Overall i can say that theres nothing to improve. ...

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Assistant to Front Office Manager

1 months ago

Verified

... Sometimes the websites takes a bit more time to load and process, but this is really a minor problem. Overall i can say that theres nothing to improve. ...

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Director

1 months ago

Verified

... I couldn't think of something to improve from Mara. It is great the way the page has been designed and very easy. In my opinion for this type of pages, the more simple the better. ...

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Director

1 months ago

Verified

... I couldn't think of something to improve from Mara. It is great the way the page has been designed and very easy. In my opinion for this type of pages, the more simple the better. ...

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Director

1 months ago

Verified

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Manager

1 months ago

Verified

... Easy to see the results ...

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1 months ago

Verified

... Make it even quicker, handy, intuitive for beginner and senior users as well. Improving user experience and keep expanding capabilities. ...

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1 months ago

Verified

... Make it even quicker, handy, intuitive for beginner and senior users as well. Improving user experience and keep expanding capabilities. ...

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1 months ago

Verified

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1 months ago

Verified

... Make it even quicker, handy, intuitive for beginner and senior users as well. Improving user experience and keep expanding capabilities. ...

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1 months ago

Verified

... Make it even quicker, handy, intuitive for beginner and senior users as well. Improving user experience and keep expanding capabilities. ...

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1 months ago

Verified

... Make it even quicker, handy, intuitive for beginner and senior users as well. Improving user experience and keep expanding capabilities. ...

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Front Office Manager

1 months ago

Verified

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1 months ago

Verified

... In the greeting, the AI always writes in capital letters after the comma. Negative reviews are given too much attention to the guest. The paragraph rule could be personalized. For example: if ...

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1 months ago

Verified

... In the greeting, the AI always writes in capital letters after the comma. Negative reviews are given too much attention to the guest. The paragraph rule could be personalized. For example: if ...

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1 months ago

Verified

... In the greeting, the AI always writes in capital letters after the comma. Negative reviews are given too much attention to the guest. The paragraph rule could be personalized. For example: if ...

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1 months ago

Verified

... In the greeting, the AI always writes in capital letters after the comma. Negative reviews are given too much attention to the guest. The paragraph rule could be personalized. For example: if ...

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Director

1 months ago

Verified

... The great answer suggestions and the very good selection of presets for the type of answers. The very good learning capability of artificial intelligence. ...

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Director

1 months ago

Verified

... It would be even better if the answers were kept more precise in the hotel style and the AI would, for example, take over the signature immediately. ...

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Director Otros Ingresos

1 months ago

Verified

... We save a lot of time when responding to reviews, and all responses are very well written, covering all the points the customer has mentioned in their review. ...

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deputy director

1 months ago

Verified

... The speed of generating an accurate response to a comment, with prior configuration The speed of generating an accurate response to a comment, with prior configuration. Streamlines the daily ...

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Hotel director

1 months ago

Verified

... It makes my work easier, I work much faster and more efficiently, and I can also delegate it to my team. ...

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Hotel director

1 months ago

Verified

... The AI formulates some sentences very strangely, so that they do not make sense or that they sound very much like an AI. ...

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Director

1 months ago

Verified

... Easy to use, time saving ...

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Cluster General Manager

1 months ago

Verified

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Cluster General Manager

1 months ago

Verified

... The structure of the page could be organized a bit better. On the other hand there was so much improvement in the last month. ...

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Cluster General Manager

1 months ago

Verified

... The structure of the page could be organized a bit better. On the other hand there was so much improvement in the last month. ...

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Cluster General Manager

1 months ago

Verified

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Cluster General Manager

1 months ago

Verified

... Great and Easy ...

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Cluster General Manager

1 months ago

Verified

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Cluster General Manager

1 months ago

Verified

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Cluster General Manager

1 months ago

Verified

... The structure of the page could be organized a bit better. On the other hand there was so much improvement in the last month. ...

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Assistant hotel manager

1 months ago

Verified

... Great reviews management software ...

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Assistant hotel manager

1 months ago

Verified

... Clearness of the software, the information is right under our eyes. I really like the ability to see the score of each category of the hotel allowing us to know where to put our focus. ...

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Assistant hotel manager

1 months ago

Verified

... Clearness of the software, the information is right under our eyes. I really like the ability to see the score of each category of the hotel allowing us to know where to put our focus. ...

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Assistant hotel manager

1 months ago

Verified

... Great reviews management software ...

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Hotelfachfrau

1 months ago

Verified

... that I have everything at a glance, especially as a cluster manager, that the answers are super easy to provide. Work is made easier in many ways. ...

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Hotelfachfrau

1 months ago

Verified

... that I have everything at a glance, especially as a cluster manager, that the answers are super easy to provide. Work is made easier in many ways. ...

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Hotelfachfrau

1 months ago

Verified

... that I have everything at a glance, especially as a cluster manager, that the answers are super easy to provide. Work is made easier in many ways. ...

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Hoteldirektorin

1 months ago

Verified

... Even if you are very upset, the AI does not let itself get upset and writes super great answers. ...

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Hoteldirektorin

1 months ago

Verified

... Even if you are very upset, the AI does not let itself get upset and writes super great answers. ...

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Hoteldirektorin

1 months ago

Verified

... I would be happy if there were more than just 2 platforms, Booking and Google, to answer the question. If German is set, it would be great if it stayed in German. ...

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Supervisor Quality

1 months ago

Verified

... Other online travel agencies are missing, such as Expedia. Here there is the challenge of manually logging into the extranet in order to publish the suggestions generated by MARA ...

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Director of Marketing

1 months ago

Verified

... MARA gives us the opportunity to answer reviews quickly and easily. We have a central overview of all incoming reviews and can answer them directly from the tool. The AI integration helps us to ...

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Director of Marketing

1 months ago

Verified

... expand automatic reporting (e.g. monthly reporting for front office), integrate other large hotel agents, "program" the brand voice for the future, enable a standardized interface in German, ...

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Clustermanagerin

1 months ago

Verified

... Review of new user ...

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Clustermanagerin

1 months ago

Verified

... Review of new user ...

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Clustermanagerin

1 months ago

Verified

... Review of new user ...

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Director of Operations

1 months ago

Verified

... Everything! Without much advance notice, we decided on Mara because of the revolutionary possibilities it offers when it comes to reputation management. The onboarding process has been as straightforward as the program itself. I can only say that the latter is good from an operations perspective. Since Mara is almost ...

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Director of Operations

1 months ago

Verified

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Director of Operations

1 months ago

Verified

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Director of Operations

1 months ago

Verified

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Project Leader

1 months ago

Verified

... Sometimes the answer could be a bit more personal, especially if the rating is appropriate. This means that the text could also be a bit more refreshing. ...

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Project Leader

1 months ago

Verified

... Sometimes the answer could be a bit more personal, especially if the rating is appropriate. This means that the text could also be a bit more refreshing. ...

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Project Leader

1 months ago

Verified

... Sometimes the answer could be a bit more personal, especially if the rating is appropriate. This means that the text could also be a bit more refreshing. ...

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Hotel Manager

1 months ago

Verified

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Hotel Manager

1 months ago

Verified

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Front Office Manager

1 months ago

Verified

... Very good and easy to answer guest feedback in numerous languages, even in my mother tongue that I can immediately read whether it is in good form. ...

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Front Office Manager

1 months ago

Verified

... Very good and easy to answer guest feedback in numerous languages, even in my mother tongue that I can immediately read whether it is in good form. ...

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Front Office Manager

1 months ago

Verified

... It's good, I'm not missing anything, I like working with Mara. An immediate answer and when I change the language, I also show the original in German. ...

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Hoteliers Most Frequently Mention

Efficiency

Time Savings

AI-Driven Automated Responses

Response Customization

Integration

Review Analytics

Review Language Handling

Guest Engagement

Detailed Reporting

What Types of Hotels MARA Solutions is Popular For

Size

91 | Large (75-199 room)

47 | Medium (25-74 room)

4 | Small (10-24 room)

52 | X-Large (200+ room)

1 | X-Small (1-9 room)

Country

111 | Germany

18 | Austria

12 | Switzerland

9 | United Kingdom

8 | Spain

6 | Czech Republic

4 | Portugal

4 | France

1 | Italy

1 | Malta

1 | Slovakia

1 | Korea, South

1 | Chile

1 | Australia

1 | Liechtenstein

1 | Maldives

1 | Greece

1 | Romania

1 | Hungary

1 | Luxembourg

1 | India

Type

43 | Bed & Breakfast & Inns

66 | Boutiques

80 | Branded Hotels

81 | City Center Hotels

58 | Airport/Conference Hotels

24 | Extended Stay & Serviced Apartments

16 | Hostels

43 | Limited Service & Budget Hotels

38 | Luxury Hotels

30 | Resorts

1 | RV Parks & Campgrounds

Region

180 | Europe

3 | Asia Pacific

1 | Oceania

1 | South America

MARA Solutions Reviews Summary

4.8

Excellent

195 reviews

Ease of Use

4.9/5

Customer Support

4.8/5

ROI

4.6/5

Implementation

4.8/5

Achievements

Recommended for

195

Reputation Management Ranked #1 out of 50

MARA Solutions Pricing

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

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Success Stories

References

Featured Customers

MARA Solutions Case Studies

References

"MARA Solutions has streamlined our process of gathering and analyzing customer feedback, allowing us to pinpoint trends and continuously elevate our customer satisfaction. The draft automation feature ensures prompt feedback processing and timely responses, which have significantly enhanced our guest communication. Furthermore, the detailed insights into our hotel's performance provided by MARA Solutions make it possible for us to optimize our service offering in a targeted manner."

"MARA is a top-quality Review Reply Assistant! The high-quality AI replies, paired with the convenient Review Inbox that allows us to post replies directly to the review portals, is a big time-saver for us. Additionally, the analytics engine, which is tailored towards our hotels, enables easy comprehension of guest feedback, highlighting both negative and positive aspects mentioned by the guests. MARA gives us the sense of understanding guests in depth without the need to read every review. This aids us in learning from feedback swiftly"

"We chose MARA because it meets all our requirements - from detailed analytics to automatic responses and intuitive handling."

"We opted for MARA because it makes employees enjoy dealing with guest feedback again. It turns an otherwise tedious task into something fun. This promotes rapid learning from feedback and the improvement of the guest experience."

"Our response rate has significantly increased from 20% in December to over 90% now, thanks to Mara."

"MARA truly has given us a lot more free time for our teams to do what they do best, which is serving the customers."

"I love that I don't have to start from scratch. Especially on stressful days, MARA helps to answer all my reviews quickly and easily."

Featured Customers

News

MARA Solutions

6 days ago

MARA Solutions Named Best Reputation Management Solution in 2025

MARA Solutions

1 month ago

How Leonardo Hotels Cluster East Streamlined their Review Management and Saved Time with MARA

MARA Solutions

1 month ago

How JUFA Hotels Transitioned to AI-Driven Reputation Management with MARA

MARA Solutions

1 month ago

How Stay KooooK Improved Response Quality and Gained More Time for Guests with MARA

MARA Solutions

2 months ago

How Hotel MONOPOL Luzern Achieved Response Rates of up to 88% with MARA

MARA Solutions

2 months ago

How AMANO Group Elevated Their Reputation Management with MARA

MARA Solutions

2 months ago

Boosting Brand Image and Efficiency: Capsule Services' Success with MARA

MARA Solutions

2 months ago

How Nena Apartments Boosted Productivity and Improved Guest Ratings Using MARA

MARA Solutions

2 months ago

How STAYERY Increased Their Response Rate to Over 90% with MARA

MARA Solutions

2 months ago

How THE FLAG Zürich Boosted Its Review Score by 4% Using MARA

MARA Solutions

4 months ago

How DQuadrat Living Saved 26 Hours per Month with AI Review Replies

MARA Solutions

4 months ago

MARA Enhances Platform with Optimized Surveys and Competitor Sets

MARA Solutions

4 months ago

How little BIG hotels Increased Their Review Response Rate from 20% to 99% Across Multiple Properties

MARA Solutions

4 months ago

How Edwardian Hotels London Saved Thousands of Hours Using AI in Reputation Management

MARA Solutions Integrations

Company	Functionality
Customer Alliance 93% recommended by 96 hotels	Reputation Management
apaleo GmbH 0% recommended by 0 hotels	Property Management Systems
Stripe 100% recommended by 2 hotels
Tripadvisor 100% recommended by 1 hotels	Hotel Metasearch Management Software
Booking.com 10% recommended by 1 hotels	Digital Marketing Agencies
Google 0% recommended by 0 hotels	Direct Booking Tools
This integration hasn’t been verified by Tawk.to (Website LiveChat) yet. Tawk.to (Website LiveChat) 0% recommended by 0 hotels	Hotel Chatbots
HolidayCheck AG 0% recommended by 0 hotels	Reputation Management
OpenTable 0% recommended by 0 hotels	Hotel Restaurant POS Systems

Support

Verified Support

MARA Solutions has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

View Support Certification Help Center Product Updates

2025

Learn more about the GCSC Certification

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Response Time

Less than a day

Recommended

96%

Optimized for quick response

This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

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AI Review Assistant (by MARA Solutions)

Hoteliers Most Frequently Mention

What is MARA Solutions?

SMS text messaging

Sentiment Analysis

Guest satisfaction surveys

Responsive surveys

Review encouragement

Email reminders

Customizable questions

Conditional logic

Segmented surveys

In-stay surveys

Tripadvisor Review Partner

SMS text messaging

Workflow Management

Respond to reviews

Review encouragement

AI Generated Reply Automation

Workflow Management

Respond to reviews

Alerts & Notifications

Ticketing system

In-stay surveys

Case Management

Sentiment Analysis

Revenue Reporting

Competitive Intelligence

Corporate Reporting

Reporting Dashboard

Competitive Benchmarking

Department level reporting

Social Media

Tripadvisor

Booking.com

Google

Multi-property Management

Mobile Accessibility

MARA Solutions Reviews Summary

MARA Solutions Pricing

MARA Solutions Reviews

Hoteliers say

MARA Solutions Integrations

Support

Verified Support

Download the Free Guide