GuestRevu

4.7 (276 REVIEWS)

HTR Score icon
HT Score  
97 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Ranked 2 (out of 46) in Reputation Management

Quickly and easily gather feedback from your guests and actively manage your online reputation

More than 50% of GuestRevu’s reviews come from South Africa.

Ratings Summary

4.7
Excellent
Ease of Use
4.6/5
Customer Support
4.7/5
ROI
4.6/5
Implementation
4.6/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, GuestRevu is the #4 most trending product in the Reputation Management category (out of 46) and the #96 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

GuestRevu has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted GuestRevu as the #1 Reputation Management provider in the 2023 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
97 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About GuestRevu
Founded in 2014 | Headquarters in United Kingdom | 22 employees
• Try GuestRevu LITE • Free Forever • guestrevu.com/lite • Through automated guest surveys, review collection and consolidated reporting, we help busy hospitality professionals to listen, learn from and earn from their guests (request a demo on our website, linked below). GuestRevu is focused on making your life easier and saving you time with TripAdvisor and Google integration, instant notifications and much more. With aggregated guest, property and competitor reports, you have everything you need to make data-driven operational decisions so you can meet and exceed expectations.

Capabilities

All your online reviews in one place

Respond to reviews with ease

Sentiment analysis

Track trends across multiple review sites

Set targets & milestones

Features

Surveys & Feedback

4/5 features

Review Generation

4/5 features

Follow-up & Resolution

4/5 features

Reporting, Analytics & Insights

4/5 features

Channels

4/5 features

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

GuestRevu Average GuestRevu

Get an Instant Price Estimate

Enter your room count to get an instant price estimate for your property

No matching results

Compare GuestRevu to Top Alternatives

View top GuestRevu alternatives
Get recommendation Image
Want to find out if GuestRevu is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
` Take the quiz `

Popularity by Segment

Size

32 | X-Small (1-9 room)

49 | Small (10-24 room)

105 | Medium (25-74 room)

52 | Large (75-199 room)

40 | X-Large (200+ room)

Country

198 | South Africa

88 | United Kingdom

13 | Kenya

10 | United States of America

8 | Zimbabwe

6 | Zambia

5 | Botswana

5 | Ireland

5 | Tanzania

4 | Mauritius

3 | Uganda

3 | Cambodia

3 | Namibia

2 | Poland

2 | Mozambique

2 | Maldives

2 | India

2 | Malawi

2 | Mexico

2 | France

2 | Greece

2 | Romania

2 | Australia

1 | Congo (Brazzaville)

1 | Swaziland

1 | Israel

1 | Canada

1 | Nigeria

1 | Germany

1 | Netherlands

1 | Iceland

1 | Sierra Leone

1 | Seychelles

1 | Thailand

1 | Rwanda

1 | Italy

1 | Switzerland

1 | Belgium

1 | Ghana

1 | Indonesia

1 | Vanuatu

Type

104 | Luxury Hotels

83 | Boutiques

72 | Resorts

50 | Bed & Breakfast & Inns

46 | Branded Hotels

16 | Extended Stay & Serviced Apartments

12 | RV Parks & Campgrounds

11 | Hostels

11 | Limited Service & Budget Hotels

9 | Airport/Conference Hotels

8 | City Center Hotels

6 | Vacation Rentals & Villas

3 | Motels

2 | Casinos

Region

256 | Africa

107 | Europe

13 | North America

9 | Asia Pacific

3 | Oceania

1 | Middle East

Category

324 | Guest Surveys & Feedback

276 | Reputation Management

Hotelier Rating

Excellent
333
Very Good
32
Average
23
Poor
5
Terrible
1

Property Size

  • X-Small (32)
  • Small (49)
  • Medium (105)
  • Large (52)
  • X-Large (40)

Country

  • South Africa
    South Africa
    (198)
  • United Kingdom
    United Kingdom
    (88)
  • Kenya
    Kenya
    (13)
  • United States of America
    United States of America
    (10)
  • Zimbabwe
    Zimbabwe
    (8)
  • Zambia
    Zambia
    (6)
  • Botswana
    Botswana
    (5)
  • Ireland
    Ireland
    (5)
  • Tanzania
    Tanzania
    (5)
  • Mauritius
    Mauritius
    (4)
  • Uganda
    Uganda
    (3)
  • Cambodia
    Cambodia
    (3)
  • Namibia
    Namibia
    (3)
  • Poland
    Poland
    (2)
  • Mozambique
    Mozambique
    (2)
  • Maldives
    Maldives
    (2)
  • India
    India
    (2)
  • Malawi
    Malawi
    (2)
  • Mexico
    Mexico
    (2)
  • France
    France
    (2)
  • Greece
    Greece
    (2)
  • Romania
    Romania
    (2)
  • Australia
    Australia
    (2)
  • Congo (Brazzaville)
    Congo (Brazzaville)
    (1)
  • Swaziland
    Swaziland
    (1)
  • Israel
    Israel
    (1)
  • Canada
    Canada
    (1)
  • Nigeria
    Nigeria
    (1)
  • Germany
    Germany
    (1)
  • Netherlands
    Netherlands
    (1)
  • Iceland
    Iceland
    (1)
  • Sierra Leone
    Sierra Leone
    (1)
  • Seychelles
    Seychelles
    (1)
  • Thailand
    Thailand
    (1)
  • Rwanda
    Rwanda
    (1)
  • Italy
    Italy
    (1)
  • Switzerland
    Switzerland
    (1)
  • Belgium
    Belgium
    (1)
  • Ghana
    Ghana
    (1)
  • Indonesia
    Indonesia
    (1)
  • Vanuatu
    Vanuatu
    (1)

Region

  • North America
    North America
    (13)
  • Europe
    Europe
    (107)
  • Asia Pacific
    Asia Pacific
    (9)
  • Oceania
    Oceania
    (3)
  • Middle East
    Middle East
    (1)
  • Africa
    Africa
    (256)
10

Efficient and effective

General Manager from 100 to 199 room Branded Hotel in White River (South Africa)

Verified
7 days ago
The ease with which it correlates all the reviews into a simple, easily manageable format - allowing quick response time
Country South Africa
General Manager
Large Hotel
10

Great System

General Manager from 75-99 room Boutique in (United Kingdom)

Verified
21 days ago
The Guest Revu platform consolidates our primary guest experience metrics into a format that allows us to compare and gain a precise understanding of our performance. This tool significantly aids in our commitment to actively listen to our guests and assess our overall performance.
Country United Kingdom
General Manager
Large Hotel
9

User friendly

Guest Services from 1 to 4 room in Durban (South Africa)

Verified
25 days ago
The system is user friendly and when you have difficulty or if you want assistance one of their friendly support consultants are able to assist. I previously used Tracy and she was such a pleasure that I mailed her directly. I used Jamey in my last request and will absolutely be using her moving forward. The people make an organisation my t...
Country South Africa
Guest Services
X-Small Hotel
10

GUESTRevu Good Service

General Manager from 100 to 199 room Branded Hotel in Bloemfontein (South Africa)

Verified
11 months ago
Their customer service is always the best. I also like the fact that all the different review sights are consolidated on one sight.
Country South Africa
General Manager
Large Hotel
10

The Ease

Owner from 10 to 24 room in Hoedspruit (South Africa)

Verified
11 months ago
It is wonderful to see all you reviews in one place and also the tips on how to manage reviews.
Country South Africa
Owner
Small Hotel
9

Reputation Management.

Guest Services from 25-49 room Boutique in Marquette (United States of America)

Verified
11 months ago
Guest Revu makes handling feedbacks and reviews easily. It covers almost all the parameters needed to handle Reputation Management efficiently.
Country United States of America
Guest Services
Medium Hotel
10

Best Reputation management Software

General Manager from 50-74 room Bed & Breakfast & Inn in Cape Town (South Africa)

Verified
11 months ago
Having the feedback of our clients helps us to improve on all aspects of our guests experience. It helps us to focus our attention to key areas for improvement/trainiung and also highlights our top performing departments across our business.
Country South Africa
General Manager
Medium Hotel
10

Easy app to use.

HOD Housingkeeping from 5 to 9 room Boutique in East (South Africa)

Verified
11 months ago
Guests can leave detailed feed back. Easy to read their comments. The layout is appealing. All the important questions are asked.
Country South Africa
HOD Housingkeeping
X-Small Hotel
10

Great hospitality app

General Manager from 5 to 9 room Boutique in East (South Africa)

Verified
11 months ago
Seamless and very user friendly. Integrates well with the guest and provides real time data to the lodge. Highly recommended. Had not heard of Guestrevu before I moved to the lodge. Always used Tripadvisor and found it to be a very biased platform. Guestrevu gives a far easier platform as well as a platform that is not leading or directing...
Country South Africa
General Manager
X-Small Hotel
10

Perfect tool for online reputation management

E-Sales Manager from 100 to 199 room Luxury Hotel in Nairobi (Kenya)

Verified
11 months ago
The data available on the dashboard gives a summary of the current state of online reputation. The reports are easy to generate and consume.
Country Kenya
E-Sales Manager
Large Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 28

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

GuestRevu is great for keeping track of your reviews, it helps with your guest journey and boosts not only return guests but capturing new guests through boosting online reputation. Easy to use with intuitive functionality that helps increase review score online for direct and OTA reviews.

Question:

What differentiates this product or service from the competition?

Answer:

The product stands out for it's focus on reputation management, it's ease of use and integrations means that it stands out from the competition in this domain. There is a reason that this platform has won the award 5 years running.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Reputation management can help boost your revenue, especially when guests are shopping around, they will look at your review scores on multiple platforms. Using the functionality that allows good reviews to go direct to review platforms and bad reviews to you to then deal with the clients issues is a great piece of functionality.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 20 recommend
Recommended by
RecommendationAvatar
Edward Kerr Market Head @ RoomRaccoon
RecommendationAvatar
Maud Bruyere Marketing Manager @ For-Sight
RecommendationAvatar
George Titlow Sales Director @ Right Revenue
RecommendationAvatar
Steven Reffin Partnership Manager @ RoomRaccoon
RecommendationAvatar
Lindsay Krause PR Manager @ RoomRaccoon
RecommendationAvatar
Edward Kerr Market Head @ RoomRaccoon
RecommendationAvatar
Maud Bruyere Marketing Manager @ For-Sight
RecommendationAvatar
George Titlow Sales Director @ Right Revenue
RecommendationAvatar
Steven Reffin Partnership Manager @ RoomRaccoon
RecommendationAvatar
Lindsay Krause PR Manager @ RoomRaccoon
RecommendationAvatar
David Byrne Sales Director @ AskSuite
RecommendationAvatar
Ian Lumsden Sales & Marketing Director @ Ankerdata Hospitality Systems (Pty) Ltd
RecommendationAvatar
Alasdair Fawcett Business Manager, SiteMinder Ecosystem @ SiteMinder
RecommendationAvatar
Ekkapol Unsai Hotel Manager @ Lub d Phuket Patong
RecommendationAvatar
Syed Abbas Operations Support Supervisor @ Lub d
RecommendationAvatar
Paula Carreirão Marketing Analyst @ Asksuite Hotel Chatbot
RecommendationAvatar
Julie Grieve Founder & CEO @ Criton
RecommendationAvatar
Leon Pijpers Chief Marketing Officer @ RoomRaccoon
RecommendationAvatar
Eva Fayemi Partner Manager @ Mews Systems
RecommendationAvatar
Ruben Westmeijer Head of Channel Sales @ Mews
RecommendationAvatar
Ian Sloan VP Customer Success @ Avvio
RecommendationAvatar
Jamie McBride Marketing Manager @ For-Sight
RecommendationAvatar
Sara Canatario Product Marketing Manager @ Guestline
RecommendationAvatar
Iliyana Asenova Marketing Specialist @ Clock Software
RecommendationAvatar
Suzette Niemand Owner @ Villa Le View Guesthouse
RecommendationAvatar
Ian Lumsden Sales & Marketing Director @ Ankerdata Hospitality (Pty) Ltd
RecommendationAvatar
Ruben Westmeijer Head of Channel Sales @ Mews Systems
RecommendationAvatar
Eva Fayemi Partnerships Manager @ Mews Systems
Are you a consultant or vendor that recommends GuestRevu? Leave a recommendation

Integrations

Need help with an integration?
SPONSORED

Find Great Pairing Apps

No matching results

No matching results

filtering integrations
Company Functionality
SiteMinder
SiteMinder

92% recommended by 1792 hotels

Channel Managers
Cloudbeds
Cloudbeds

91% recommended by 1253 hotels

Channel Managers
+3 more
Little Hotelier
Little Hotelier

89% recommended by 783 hotels

Hotel Management Software
RoomRaccoon
RoomRaccoon

97% recommended by 509 hotels

Booking Engine
+3 more
Oracle Hospitality
Oracle Hospitality

90% recommended by 468 hotels

Property Management Systems
Asksuite
Asksuite

98% recommended by 455 hotels

Hotel Chatbots
Mews
Mews

90% recommended by 406 hotels

Hotel Management Software
+2 more
Bookassist
Bookassist

94% recommended by 355 hotels

Booking Engine
SHR Group
SHR Group

96% recommended by 312 hotels

Booking Engine
HOTELTIME
HOTELTIME

93% recommended by 282 hotels

Property Management Systems

Support

Verified Support

GuestRevu has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

Request a Quote

Response Time

Slow

Recommended

94%

Still gathering info?

Schedule a free 30-minute product demo consultation

Schedule free demo

Get recommendation Image
Live
product-company-logo

TrustYou

Reputation Management

4.4 (367 REVIEWS)
product-company-logo

Revinate

Reputation Management

4.6 (308 REVIEWS)
product-company-logo

MARA Solutions

Reputation Management

4.8 (25 REVIEWS)
SPONSORED

Users also recommend shows related products from Premium Members that come most recommended by hoteliers with high HT Scores.

Learn More

Download the Free Guide

By clicking the button above, you acknowledge, consent, and agree to the following: a) Our Privacy Policy and consent to receive notices and other communications electronically. b) We take your privacy seriously. You are providing express written consent for Hotel Tech Report to share your information with Our Partners to contact you via email.

Your guide was sent!

Your guide was successfully sent to .

Sponsored by TrustYou

Download the Free Guide

By clicking the button above, you acknowledge, consent, and agree to the following: a) Our Privacy Policy and consent to receive notices and other communications electronically. b) We take your privacy seriously. You are providing express written consent for Hotel Tech Report to share your information with Our Partners to contact you via email.

Your guide was sent!

Your guide was successfully sent to .