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GuestRevu
4.7 (321 REVIEWS)
HT Score
96 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Sílvia, Paula, Logan + 24 more experts recommend GuestRevu
Read RecommendationsGuestRevu
Ranked 2 (out of 56) in Reputation Management
2025 Finalist
HotelTechAwards
Hoteliers voted GuestRevu as the #2 Reputation Management provider in the 2025 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldQuickly and easily gather feedback from your guests and actively manage your online reputation
95% recommended by 443 hotels
Mint Hotels, Code Pod Hostels, Providence Hospitality & 440 others
Bell - AI powered product analyst
I analyzed all of GuestRevu’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like GuestRevu for its robust reputation management capabilities, effectively consolidating reviews from multiple platforms and providing insightful analytics to enhance guest experiences. Users appreciate the platform's ability to increase review volume and online visibility, ultimately boosting their online reputation. GuestRevu's survey and feedback tools allow for quick service recovery and operational efficiency, contributing to cost savings and revenue growth. Integrations with other systems provide a seamless user experience, although deeper integration with some platforms is suggested.
Mint Hotels, Code Pod Hostels, Providence Hospitality & 440 others
Read their reviewsWhat Types of Hotels GuestRevu is Popular For
Size
55 | X-Small (1-9 room)
111 | Small (10-24 room)
176 | Mid-Sized (25-74 room)
112 | Large (75-199 room)
34 | X-Large (200+ room)
Country
235 | South Africa
94 | United Kingdom
23 | United States of America
17 | Kenya
11 | Botswana
10 | Zimbabwe
7 | Tanzania
7 | Zambia
5 | Canada
5 | Ireland
4 | Uganda
4 | Thailand
4 | Indonesia
4 | France
4 | Namibia
3 | Mexico
3 | Malawi
3 | Maldives
3 | Cambodia
3 | India
3 | Switzerland
3 | Romania
2 | Spain
2 | Netherlands
2 | Greece
2 | Poland
2 | Seychelles
2 | Germany
2 | Australia
1 | Cyprus
1 | Saint Vincent and the Grenadines
1 | Dominican Republic
1 | Denmark
1 | Israel
1 | New Zealand
1 | Nigeria
1 | Malta
1 | Iceland
1 | Bangladesh
1 | Ghana
1 | Japan
1 | Mozambique
1 | Belgium
1 | Virgin Islands, U.S.
1 | Antigua and Barbuda
1 | Italy
1 | Congo (Brazzaville)
1 | Sierra Leone
Type
230 | Luxury Hotels
208 | Boutiques
182 | Bed & Breakfast & Inns
147 | Resorts
122 | Airport/Conference Hotels
101 | Branded Hotels
85 | Limited Service & Budget Hotels
69 | City Center Hotels
44 | Extended Stay & Serviced Apartments
17 | Hostels
15 | RV Parks & Campgrounds
13 | Casinos
7 | Vacation Rentals & Villas
3 | Motels
Region
305 | Africa
125 | Europe
31 | North America
19 | Asia Pacific
4 | Central America
3 | Oceania
1 | Middle East
Category
434 | Guest Survey Software
321 | Reputation Management
Didn’t find what you were looking for?
What is GuestRevu?
Founded in 2014 | Headquarters in United Kingdom | 22 employees
GuestRevu is a reputation management software designed for the hospitality industry. It consolidates online reviews from multiple platforms, providing insightful analytics that enhance guest experiences. The platform boosts online visibility by increasing review volume and offers survey and feedback tools for quick service recovery, leading to operational efficiency and cost savings. GuestRevu integrates with various systems to offer a seamless experience, helping hoteliers make data-driven decisions to meet and exceed guest expectations. Its automated processes save time, allowing professionals to focus on improving service quality and growing revenue.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of GuestRevu products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
GuestRevu Reviews Analyzed: 317
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
GuestRevu Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by GuestRevu
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
GuestRevu's Provided Description:
"• Try GuestRevu LITE • Free Forever • guestrevu.com/lite • Through automated guest surveys, online review collection and consolidated analysis reporting, we help busy hospitality professionals understand guests' experiences from their point of view. GuestRevu is focused on making your life easier and saving you time with TripAdvisor and Google integration, instant notifications and much more. With aggregated guest, property and competitor reports, you have everything you need to make data-driven operational decisions so you can meet and exceed expectations."
FAQs
Capabilities
All your online reviews in one place
All your online reviews in one place
Customisable surveys reflect your brand's look and feel, while asking the questions your business needs answers to
Respond to reviews with ease
Respond to reviews with ease
Be an active participant in your online reputation by responding to reviews straight from your dashboard
Sentiment analysis
Sentiment analysis
Use sentiment analysis to evaluate qualitative and quantitative data to understand how your guests really feel about your property.
Track trends across multiple review sites
Track trends across multiple review sites
Track trends in specific performance areas across multiple sites over time to discern operational insights, and compare your online reputation to that of your chosen competitors.
Set targets & milestones
Set targets & milestones
Achieve your property’s goals with the help of targets to track progress and maintain standards. Put your operations to the test with milestones that make it easy to track the effects of any operational changes on guest satisfaction.
Features
Surveys & Feedback
4/5 features
Review Generation
4/5 features
Follow-up & Resolution
4/5 features
Reporting, Analytics & Insights
4/5 features
Channels
4/5 features
Admin & Settings
4/5 features
Available Add-ons & Modules
AI-powered management responses
Reputation Management
With GuestRevu’s AI Management Response Tool, you can generate high-quality, personalised replies in seconds — ensuring your guests feel heard while freeing up your team’s valuable time.
• Unique AI-generated responses for each review
• Customise the default tone & set property-specific instructions for GuestRevu AI
• Quickly translate responses into the review’s language
• Regenerate each response up to three times
• Edit and refine AI-generated responses before posting
GuestRevu Reviews Summary
Ease of Use
4.6/5
Customer Support
4.7/5
ROI
4.6/5
Implementation
4.6/5
Recommended by
Achievements
This vendor's trending score is rising, GuestRevu is the #2 most trending product in the Reputation Management category (out of 56) and the #143 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreGuestRevu has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseHoteliers voted GuestRevu as the #2 Reputation Management provider in the 2025 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
GuestRevu Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Get an Instant Price Estimate
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GuestRevu Case Studies
How Pamarah Lodge Understood Guest Experience Better and Achieved an NPS of 91 with GuestRevu
Victoria Falls (Zimbabwe)
How The Hotel Folk Used GuestRevu to Understand Guest Behavior and Adapt to Their Needs to Drive Direct Bookings
Thorpeness (United Kingdom)
GuestRevu, RoomRaccoon and MINT Hotels - how this tech integration worked perfectly for innovative manageMINT
Randburg (South Africa)
References
"I wouldn't hesitate recommending any hotelier puts this platform into use as soon as possible. The insights we've gained from GuestRevu have been absolutely valuable to our business and I couldn't recommend it highly enough."
Laurence Wall
Director of Operations @
Crazy Bear Fitzrovia
"Before we had some knowledge, but now we can go deep into it. We can aggregate comments from our guests about a specific building, or a specific type of apartment — what are the issues, positive or negative. So we are able to make changes based on the insight we get"
Kat Kunze
Global Sales Leader @
VISIONAPARTMENTS Zurich Albertstrasse
"It was the product demo we had that convinced us to implement GuestRevu questionnaires. Just seeing what we could do with the questionnaire and how much easier and more useful this was than our previous comment cards - it was a no brainer!"
Gareth Jones
Revenue Supervisor @
Hotel Portmeirion & Castell Deudraeth
"I was unsure of the extra cost to start, but once we saw the clear information provided and the amount of responses we were getting from the trail, then to roll it out [to the rest of the group] was a simple decision. It’s is a natural add on to our site business meetings. We can also see repeating issues and therefore are able to deal with them faster."
Kevin Charity
CEO @
The Coaching Inn
"I was unsure of the extra cost to start, but once we saw the clear information provided and the amount of responses we were getting from the trail, then to roll it out [to the rest of the group] was a simple decision. It’s is a natural add on to our site business meetings. We can also see repeating issues and therefore are able to deal with them faster."
Kevin Charity
CEO @
The Coaching Inn
"I would highly recommend GuestRevu, as it truly allows you build that open bridge between management and customers, and get on a more personal level with your guests and see things through their eyes."
Tarek Aboudib
General Manager @
Sandy Beach Hotel & Resort
"Through GuestRevu, we are able to ensure that the quality of all the lodges that fall within the reserve remain high. Every month, we receive customised guest feedback reports that form a large part of management decisions that are made day to day."
Mat Matysik
Marketing Manager @
Shamwari Private Game Reserve in the Eastern Cape
"GuestRevu has completely changed the way we manage our business from the way we interact with our guests to how we market, plan for the future and how we develop our business with our guests in mind. Our guest feedback is at an all-time high and by getting this honest and clear feedback we have been able to raise our standards and respond quickly to any issues that may arise. I see us having a long relationship with GuestRevu."
Daniel Thompson
General Manager @
Mullion Cove Hotel Cornwall
Featured Customers
More Products by GuestRevu
Hotelier Rating
Looking for specific info?
10
GuestRevu Rating
Regional General Manager from 100 to 199 room Hostel in Samarinda (Indonesia)
Verified
1 months ago
Knowing well our hotels positioning among the competitors set at the region & elevates FUGO Hotels to become the first choices of the travelers when we are reaching the top rank in reputation.
Indonesia
Indonesia
Regional General Manager
Large Hotel
10
Excellent guest review platform
Group Marketing Manager from 100 to 199 room Luxury Hotel in (United Kingdom)
Verified
5 months ago
GuestRevu have offered excellent service to make the set up process a very straight forward and time efficient professional project. It was important for us that we had a quality feedback that would integrate into our new CRM (Cendyn) and provide the best possible way of collating all the feedback from our guests. The importance of a more a...
United Kingdom
United Kingdom
Group Marketing Manager
Large Hotel
10
A Game Changer for Managing Online Reputation Across Multiple Properties
Online Sales from 75-99 room Bed & Breakfast & Inn in Brasov (Romania)
Verified
5 months ago
GuestRevu has been a transformative tool for our business. It seamlessly consolidates reviews from all our properties, providing clear insights into guest feedback. The intuitive dashboard makes it easy to identify trends, address weak spots, and celebrate successes. It’s user-friendly, reliable, and has significantly improved our ability t...
Romania
Romania
Online Sales
Large Hotel
10
Fantastic support & survey product.
Founder from 1 to 4 room Boutique in Khwai (Botswana)
Verified
6 months ago
Very easy to use and follow user interface. The platform is such that multiple properties can be monitored from one 1 login which is great for growing businesses like us. The API ability into many platforms means guest emails are pulled into the survey platform and automatically sent - a great feature given the time it saves for ops. And no...
Botswana
Botswana
Founder
X-Small Hotel
10
Guest Revu's free version is better than most paid versions. We will be upgrading shortly. You can visit our hotel site at https://lahaciendacyprus.com if curious.
Digital Consultant from 10 to 24 room Bed & Breakfast & Inn in Agios Athanasios (Cyprus)
Verified
6 months ago
The layout is very clean and enables you to drill-down on any review easily. Plus, the system flags all reviews that have or need a management response. Auto-responders may prove useful.
Cyprus
Cyprus
Digital Consultant
Small Hotel
10
Comprehensive evaluation platform
General Manager from 100 to 199 room Boutique in Banjarmasin (Indonesia)
Verified
6 months ago
We are a luxury 4 stars hotel were built in 2011 which already exist for 13 years in operations however with this very detail review platform has successfully create connection between customer and hotel team on the way improve satisfaction and to speed up resolve any issue or constructive feedback to keep hotel reputation remain in top level.
Indonesia
Indonesia
General Manager
Large Hotel
10
Best and Most Easy Guest Satisfaction Survey Tool ever!
Director of Sales and Marketing from 100 to 199 room Bed & Breakfast & Inn in Cairns (Australia)
Verified
6 months ago
So easy to use. Visually it is easy on the eye, and the depth of information and details provided is excellent. We love the customizable nature of this platform, however we especially love the translation facilities. Being able to bench yourself against the competition is invaluable. Highly recommend GuestRevu.
Australia
Australia
Director of Sales and Marketing
Large Hotel
10
Guest Revu is absolutely amazing. Also such a joy to work on and informative in all aspects.
General Mananger from 25-49 room Resort in Port Elizabeth (South Africa)
Verified
6 months ago
Review, reputation the survey from the guests tell you how to improve. User friendly and informative for sure.
South Africa
South Africa
General Mananger
Mid-Sized Hotel
10
Excellent platform
Consultant from 10 to 24 room Bed & Breakfast & Inn in Hurley (United Kingdom)
Verified
6 months ago
Seamless operation, survey useful and timely, saves time on collecting review from other platforms, making reputation management and feedback much easier to collect and handle.
United Kingdom
United Kingdom
Consultant
Small Hotel
10
1st Class Customer Service
Commercial Director from 25-49 room Boutique in Enniskillen (United Kingdom)
Verified
6 months ago
Excellent customer service, quick & efficient replies to any queries, confirmation email confirming resolution of query. Portal easy to use & navigate with timely reports summarizing previous period scores.
United Kingdom
United Kingdom
Commercial Director
Mid-Sized Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
GuestRevu makes gathering and managing guest feedback simple and effective for hoteliers. It automates surveys, consolidates reviews from various platforms, and provides insightful analytics to help them improve guest experiences.
Showing all answers to: "What does this product or service do well?"
GuestRevu makes gathering and managing guest feedback simple and effective for hoteliers. It automates surveys, consolidates reviews from various platforms, and provides insightful analytics to help them improve guest experiences.
The GuestRevu platform excels in reputation management by streamlining guest feedback collection and review monitoring. It helps hoteliers save time by centralizing guest reviews, tracking feedback, and uncovering key insights. It’s a game-changer for enhancing guest experiences, boosting online visibility and driving bookings.
The multifaceted functionality of Guestrevu empowers hotels with the control and flexibility they need. Your customisable surveys and forms are designed with user experience in mind, making it easy for hotel staff to gather feedback and insights. The depth of reporting available is another key strength, providing hotels with actionable data to make informed service enhancements.
It's clear that Guestrevu is highly regarded in the market, and the positive testimonials from their customers and partners further validate the impact of the solution and Company. Their dedication to fostering meaningful relationships with customers truly sets them apart.
Through GuestRevu, properties can quickly and effortlessly collect guest feedback and actively manage their online reputation, which helps them learn from, engage with, and listen to their customers.
GuestRevu is great for keeping track of your reviews, it helps with your guest journey and boosts not only return guests but capturing new guests through boosting online reputation.
Easy to use with intuitive functionality that helps increase review score online for direct and OTA reviews.
Question:
What differentiates this product or service from the competition?
Answer:
GuestRevu stands out for its seamless integration with other hotel systems, enabling properties to elevate the guest experience. Its surveys have customizable options, and it focus on managing and responding to reviews efficiently.
Showing all answers to: "What differentiates this product or service from the competition?"
GuestRevu stands out for its seamless integration with other hotel systems, enabling properties to elevate the guest experience. Its surveys have customizable options, and it focus on managing and responding to reviews efficiently.
GuestRevu truly stands out with its easy-to-use platform and seamless integrations. Their dedicated team is fantastic to collaborate with, always going above and beyond. It’s the perfect solution for hoteliers looking to simplify reputation management and maximize guest insights.
Guestrevu’s independent ownership is a significant advantage, allowing for agile decision-making and a strong commitment to delivering exceptional customer service. The high level of engagement and support you provide to your clients is evident, ensuring that hotels can effectively leverage the platform to manage their reputation and guest feedback.
Although GuestRevu provides an easy-to-use platform with excellent automation, their unwavering passion for their clients is their most distinctive selling feature (and also one of the key reasons we chose to partner with them). Every decision and action from their side is centred around the properties they work with. This shows a love for customer satisfaction that we definitely share!
The product stands out for it's focus on reputation management, it's ease of use and integrations means that it stands out from the competition in this domain.
There is a reason that this platform has won the award 5 years running.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Make sure to fully leverage its integration capabilities with tools like a CRM. This will allow you to automate and personalize the guest feedback process, ensuring feedback is collected at the right moment and through the most effective channels.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Make sure to fully leverage its integration capabilities with tools like a CRM. This will allow you to automate and personalize the guest feedback process, ensuring feedback is collected at the right moment and through the most effective channels.
As a Cloudbeds partner, we've seen how GuestRevu can transform a hotel's reputation management. For hoteliers considering GuestRevu, take the time to explore all its features. With their dedicated team by your side, you’ll soon notice a positive impact on guest feedback and bookings.
If I could give one piece of advice to a hotelier considering Guestrevu, it would be to fully embrace the platform's customisation features. Take the time to tailor surveys and feedback forms to reflect your hotel's unique brand and guest experience. This not only encourages higher response rates but also ensures that the feedback you receive is more relevant and actionable. Engaging with the Guestrevu team for guidance on best practices can also enhance your strategy, helping you turn guest insights into meaningful service improvements. Ultimately, the more aligned your feedback mechanisms are with your hotel's identity and goals, the greater impact you'll see on guest satisfaction and loyalty.
If you're not already 100% sold on the importance of managing your property's reputation, try GuestRevu's Lite product, which is the free version of their software. That way you'll quickly be able to see how this product can revolutionise your business.
Reputation management can help boost your revenue, especially when guests are shopping around, they will look at your review scores on multiple platforms.
Using the functionality that allows good reviews to go direct to review platforms and bad reviews to you to then deal with the clients issues is a great piece of functionality.
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News
GuestRevu
3 months ago
African Winners of the GuestRevu GREAT Awards 2024 Announced
GuestRevu
5 months ago
How Pamarah Lodge Understood Guest Experience Better and Achieved an NPS of 91 with GuestRevu
GuestRevu
6 months ago
Winners of the GuestRevu GREAT Awards 2024 Announced
GuestRevu
7 months ago
Shortlisted Hotels for the 2024 GREAT Awards Announced
GuestRevu
1 year ago
Entries open for the 2024 GuestRevu GREAT Awards
GuestRevu
1 year ago
How The Hotel Folk Used GuestRevu to Understand Guest Behavior and Adapt to Their Needs to Drive Direct Bookings
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1 year ago
GuestRevu, RoomRaccoon and MINT Hotels - how this tech integration worked perfectly for innovative manageMINT
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Support
Verified Support
GuestRevu has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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