GuestRevu

4.7 (298 REVIEWS)

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HT Score  
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Tarryn, Edward, Maud + 21 more experts recommend GuestRevu

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2024 Winner Hotel Software

Hoteliers voted GuestRevu as the #1 Reputation Management provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Quickly and easily gather feedback from your guests and actively manage your online reputation

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Ratings Summary

4.7
Excellent
Ease of Use
4.6/5
Customer Support
4.7/5
ROI
4.6/5
Implementation
4.6/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, GuestRevu is the #1 most trending product in the Reputation Management category (out of 49) and the #44 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

GuestRevu has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted GuestRevu as the #1 Reputation Management provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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100 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About GuestRevu
Founded in 2014 | Headquarters in United Kingdom | 22 employees
• Try GuestRevu LITE • Free Forever • guestrevu.com/lite • Through automated guest surveys, review collection and consolidated reporting, we help busy hospitality professionals to listen, learn from and earn from their guests (request a demo on our website, linked below). GuestRevu is focused on making your life easier and saving you time with TripAdvisor and Google integration, instant notifications and much more. With aggregated guest, property and competitor reports, you have everything you need to make data-driven operational decisions so you can meet and exceed expectations.

Capabilities

All your online reviews in one place

Respond to reviews with ease

Sentiment analysis

Track trends across multiple review sites

Set targets & milestones

Features

Surveys & Feedback

4/5 features

Review Generation

4/5 features

Follow-up & Resolution

4/5 features

Reporting, Analytics & Insights

4/5 features

Channels

4/5 features

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

GuestRevu Average GuestRevu

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No matching results

2

Success Stories

8

References

15

Featured Customers

Popularity by Segment

Size

43 | X-Small (1-9 room)

82 | Small (10-24 room)

142 | Medium (25-74 room)

86 | Large (75-199 room)

38 | X-Large (200+ room)

Country

218 | South Africa

91 | United Kingdom

16 | Kenya

13 | United States of America

9 | Zimbabwe

6 | Tanzania

6 | Botswana

6 | Zambia

5 | Mauritius

5 | Ireland

4 | Namibia

4 | Uganda

3 | Indonesia

3 | Maldives

3 | Cambodia

3 | India

2 | Mexico

2 | Poland

2 | Spain

2 | Greece

2 | Malawi

2 | France

2 | Romania

2 | Switzerland

1 | New Zealand

1 | Canada

1 | Congo (Brazzaville)

1 | Israel

1 | Nigeria

1 | Netherlands

1 | Iceland

1 | Mozambique

1 | Swaziland

1 | Denmark

1 | Antigua and Barbuda

1 | Seychelles

1 | Belgium

1 | Thailand

1 | Germany

1 | Sierra Leone

1 | Italy

1 | Bangladesh

1 | Australia

1 | Virgin Islands, U.S.

1 | Vanuatu

1 | Ghana

Type

148 | Luxury Hotels

123 | Boutiques

101 | Resorts

100 | Bed & Breakfast & Inns

69 | Branded Hotels

42 | Airport/Conference Hotels

34 | Limited Service & Budget Hotels

27 | City Center Hotels

26 | Extended Stay & Serviced Apartments

14 | Hostels

13 | RV Parks & Campgrounds

7 | Vacation Rentals & Villas

5 | Casinos

3 | Motels

Region

283 | Africa

114 | Europe

16 | North America

14 | Asia Pacific

3 | Oceania

2 | Central America

1 | Middle East

Category

371 | Guest Surveys & Feedback

298 | Reputation Management

More Products by GuestRevu

https://ucarecdn.com/c7a4f68f-dbd1-41cf-ab4f-9219b68eb046/
https://ucarecdn.com/ffc254f1-6c24-40ca-b7f7-5a8867270241/

Hotelier Rating

Excellent
373
Very Good
38
Average
24
Poor
5
Terrible
1

Property Size

  • X-Small (43)
  • Small (82)
  • Medium (142)
  • Large (86)
  • X-Large (38)

Country

  • South Africa
    South Africa
    (218)
  • United Kingdom
    United Kingdom
    (91)
  • Kenya
    Kenya
    (16)
  • United States of America
    United States of America
    (13)
  • Zimbabwe
    Zimbabwe
    (9)
  • Tanzania
    Tanzania
    (6)
  • Botswana
    Botswana
    (6)
  • Zambia
    Zambia
    (6)
  • Mauritius
    Mauritius
    (5)
  • Ireland
    Ireland
    (5)
  • Namibia
    Namibia
    (4)
  • Uganda
    Uganda
    (4)
  • Indonesia
    Indonesia
    (3)
  • Maldives
    Maldives
    (3)
  • Cambodia
    Cambodia
    (3)
  • India
    India
    (3)
  • Mexico
    Mexico
    (2)
  • Poland
    Poland
    (2)
  • Spain
    Spain
    (2)
  • Greece
    Greece
    (2)
  • Malawi
    Malawi
    (2)
  • France
    France
    (2)
  • Romania
    Romania
    (2)
  • Switzerland
    Switzerland
    (2)
  • New Zealand
    New Zealand
    (1)
  • Canada
    Canada
    (1)
  • Congo (Brazzaville)
    Congo (Brazzaville)
    (1)
  • Israel
    Israel
    (1)
  • Nigeria
    Nigeria
    (1)
  • Netherlands
    Netherlands
    (1)
  • Iceland
    Iceland
    (1)
  • Mozambique
    Mozambique
    (1)
  • Swaziland
    Swaziland
    (1)
  • Denmark
    Denmark
    (1)
  • Antigua and Barbuda
    Antigua and Barbuda
    (1)
  • Seychelles
    Seychelles
    (1)
  • Belgium
    Belgium
    (1)
  • Thailand
    Thailand
    (1)
  • Germany
    Germany
    (1)
  • Sierra Leone
    Sierra Leone
    (1)
  • Italy
    Italy
    (1)
  • Bangladesh
    Bangladesh
    (1)
  • Australia
    Australia
    (1)
  • Virgin Islands, U.S.
    Virgin Islands, U.S.
    (1)
  • Vanuatu
    Vanuatu
    (1)
  • Ghana
    Ghana
    (1)

Region

  • North America
    North America
    (16)
  • Europe
    Europe
    (114)
  • Asia Pacific
    Asia Pacific
    (14)
  • Oceania
    Oceania
    (3)
  • Middle East
    Middle East
    (1)
  • Central America
    Central America
    (2)
  • Africa
    Africa
    (283)

Hoteliers say

NEW AI Review summary

Hoteliers like GuestRevu for consolidating guest feedback from multiple platforms into an easy-to-use dashboard, enhancing operational efficiency and guest satisfaction. Detailed reporting and customizable surveys help identify improvement areas and track staff performance, saving time and resources. Some users note that improvements are needed in integration with additional platforms, UI enhancements, and certain reporting features to further streamline operations and reduce manual efforts.

AI-generated from the text of customer reviews

Detailed Reporting and Analytics
Ease of Use
Support Team
Survey Customization
Consolidation of Reviews
Integration with Third-party Platforms
Operational Efficiency
UI/UX Improvements
Exporting and Data Handling
10

Thank you GuestRevu

Assistant Resort Manager from 50-74 room Resort in Cape Town (South Africa)

Verified
1 months ago
Fast delivery of review summary directly to my email. Detailed information given and you can respond on their site/dashboard. Also the fact that you receive weekly and monthly status updates.
Country South Africa
Assistant Resort Manager
Medium Hotel
8

Great platform missing some features or connections

Hotel Manager from 75-99 room Boutique in Flims (Switzerland)

Verified
4 months ago
Platform itself, layout, user-friendliness, standardized process to answer guest feedbacks. Saves time. Connection to Google inside GuestRevu. Access for different colleagues
Country Switzerland
Hotel Manager
Large Hotel
10

Brilliant Team that Cares

Quality Performance Innovator and Developmental Trainer from 500+ room Luxury Hotel in Clearwater (United States of America)

Verified
7 months ago
The team, they make the whole experience brilliant! Everyone is so thoughtful and genuinely kind. The Ease of Use, the surveys are very user friendly and intuitive. Convenience, it's amazing when you have all your online reviews in one place.
Country United States of America
Quality Performance Innovator and Developmental Trainer
X-Large Hotel
10

Great provider

Operations Manager from 25-49 room Luxury Hotel in Southwold (United Kingdom)

Verified
7 months ago
The amount of information we can have all in one place is brilliant. And so many options to filter so we can gain accurate information with comparisons against our own sites and competitors.
Country United Kingdom
Operations Manager
Medium Hotel
10

Great product and great team

Revenue Manager from 500+ room Hostel in (United Kingdom)

Verified
7 months ago
Besides the product being great to deep dive into your guest experience, the team at Guestrevu is great. They will help you in which ever way they can. By now we use Guestrevu not only for guest experience, but also for staff experience!
Country United Kingdom
Revenue Manager
X-Large Hotel
10

Offers great overview of property performance

Head of Reservations from 100 to 199 room Luxury Hotel in Arusha (Tanzania)

Verified
7 months ago
I like that we that we can monitor ratings on the performance of different departments and team members from the revies
Country Tanzania
Head of Reservations
Large Hotel
10

Essential Hospitality Business Resource

Operations Director from 10 to 24 room Bed & Breakfast & Inn in (United Kingdom)

Verified
7 months ago
Gathering useful information from our guests that we may never find out. Easy set up, helpful team at GuestRevu. A very useful tool for gathering reviews, and enhancing reputation.
Country United Kingdom
Operations Director
Small Hotel
10

Guest post stay feedback review

IT Administrator from 75-99 room City Center Hotel in Eldoret (Kenya)

Verified
7 months ago
Enhanced Guest Experience: GuestRevu helps hotels and hospitality businesses collect and analyze guest feedback, allowing them to address concerns promptly and improve overall satisfaction.Operational Efficiency: The platform streamlines operations by automating guest communication, online reputation management, and survey processes, saving...
Country Kenya
IT Administrator
Large Hotel
10

An easy way to track your guest feedback and position among others hotels

Room Division Manager from 25-49 room Resort in (Indonesia)

Verified
7 months ago
Easy to read dashboard, comprehensive data, reminder for survey reply. Reply guest feedback on 1 platform. To have a preview on other hotel and knowing our position.
Country Indonesia
Room Division Manager
Medium Hotel
10

Great summary tool to highlight exceptional staff!

Rooms Division Manager from 100 to 199 room Resort in Breaffy House Resort (Ireland)

Verified
7 months ago
Summary daily, weekly and monthly reporting highlights our staff are our most important asset.. its amazing guests take the time to give us so much valuable information. Potential shortfalls are easily highlighted too.
Country Ireland
Rooms Division Manager
Large Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 30

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Through GuestRevu, properties can quickly and effortlessly collect guest feedback and actively manage their online reputation, which helps them learn from, engage with, and listen to their customers.

Question:

What differentiates this product or service from the competition?

Answer:

Although GuestRevu provides an easy-to-use platform with excellent automation, their unwavering passion for their clients is their most distinctive selling feature (and also one of the key reasons we chose to partner with them). Every decision and action from their side is centred around the properties they work with. This shows a love for customer satisfaction that we definitely share!

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

If you're not already 100% sold on the importance of managing your property's reputation, try GuestRevu's Lite product, which is the free version of their software. That way you'll quickly be able to see how this product can revolutionise your business.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 21 recommend
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Support

Verified Support

GuestRevu has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Response Time

Slow

Recommended

94%

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