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GuestRevu
4.7 (319 REVIEWS)
Sílvia, Paula, Logan + 24 more experts recommend GuestRevu
Read RecommendationsRanked 2 (out of 50) in Reputation Management
Hoteliers voted GuestRevu as the #1 Reputation Management provider in the 2024 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldQuickly and easily gather feedback from your guests and actively manage your online reputation
95% recommended by 441 hotels
Mint Hotels, Code Pod Hostels, Providence Hospitality & 438 others
Bell - AI powered product analyst
I analyzed all of GuestRevu’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like GuestRevu for its robust reputation management capabilities, effectively consolidating reviews from multiple platforms and providing insightful analytics to enhance guest experiences. Users appreciate the platform's ability to increase review volume and online visibility, ultimately boosting their online reputation. GuestRevu's survey and feedback tools allow for quick service recovery and operational efficiency, contributing to cost savings and revenue growth. Integrations with other systems provide a seamless user experience, although deeper integration with some platforms is suggested.
Mint Hotels, Code Pod Hostels, Providence Hospitality & 438 others
Read their reviewsSupport
Foundational
Hoteliers often praise GuestRevu's customer support for its excellent service and efficiency. They highlight the quick and effective replies to inquiries, appreciating the confirmation emails that detail the resolution of their issues. The support team is described as knowledgeable, with hoteliers noting their ability to assist effectively throughout the onboarding process and provide valuable resources. Additionally, the availability of support through various channels is valued, ensuring that hoteliers can access help when needed, contributing positively to their overall experience with GuestRevu.
General Manager
2 months ago
Verified
... Easy to use. Can communicate with guests directly and track and trace the origin. I like the graphs shown and the in-depth statistics ...
See full reviewGeneral Manager
2 months ago
Verified
... Easy to use. Can communicate with guests directly and track and trace the origin. I like the graphs shown and the in-depth statistics ...
See full reviewGeneral Manager
2 months ago
Verified
... Wish I could report guests or block guests. "The guest is always right" is not true and it seems like a one way firing range when guests are complaining about something. I also think certain words ...
See full reviewGeneral Manager
2 months ago
Verified
... Easy to use. Can communicate with guests directly and track and trace the origin. I like the graphs shown and the in-depth statistics ...
See full reviewGeneral Manager
2 months ago
Verified
... Wish I could report guests or block guests. "The guest is always right" is not true and it seems like a one way firing range when guests are complaining about something. I also think certain words should be blocked so guests can't use it. Sometimes it seems like guests just want to complain about something to either get something for free or just to complain. I also thinks some guests complain on Google, but then also on booking.com and tripadvisor and I have to explain the same story over and over. Get guests to complete only one survey at a time, if possible. I also think guests should first complete some questions: i.e. Was it reported to management? These days guests of color uses the word racism too often. All our guests receive our rules and regulations before they come onto the resort ...
See full reviewGeneral Manager
2 months ago
Verified
... Wish I could report guests or block guests. "The guest is always right" is not true and it seems like a one way firing range when guests are complaining about something. I also think certain words ...
See full reviewGeneral Manager
2 months ago
Verified
... Easy to use. Can communicate with guests directly and track and trace the origin. I like the graphs shown and the in-depth statistics ...
See full reviewGeneral Manager
2 months ago
Verified
... Wish I could report guests or block guests. "The guest is always right" is not true and it seems like a one way firing range when guests are complaining about something. I also think certain words should be blocked so guests can't use it. Sometimes it seems like guests just want to complain about something to either get something for free or just to complain. I also thinks some guests complain on Google, but then also on booking.com and tripadvisor and I have to explain the same story over and over. Get guests to complete only one survey at a time, if possible. I also think guests should first complete some questions ...
See full reviewGeneral Manager
2 months ago
Verified
... Wish I could report guests or block guests. "The guest is always right" is not true and it seems like a one way firing range when guests are complaining about something. I also think certain words ...
See full reviewMarketing Coordinator
2 months ago
Verified
... They are always willing the help out and their platform is very easy to navigate. They provide assistance in gathering vital and important feedback allowing us to improve our service and offerings. ...
See full reviewMarketing Coordinator
2 months ago
Verified
... Very satisfied with their service and platform ...
See full reviewMarketing Coordinator
2 months ago
Verified
... They are always willing the help out and their platform is very easy to navigate. They provide assistance in gathering vital and important feedback allowing us to improve our service and offerings. ...
See full reviewHotel Manager
10 months ago
Verified
... connection to all ORMs. Some are connected like Google, others like TripAdvisor or booking are not. That is a pity. Ticket system is not working. 4 tickets raised, not a single reaction from support. ...
See full reviewHotel Manager
10 months ago
Verified
... connection to all ORMs. Some are connected like Google, others like TripAdvisor or booking are not. That is a pity. Ticket system is not working. 4 tickets raised, not a single reaction from support. ...
See full reviewHotel Manager
10 months ago
Verified
... connection to all ORMs. Some are connected like Google, others like TripAdvisor or booking are not. That is a pity. Ticket system is not working. 4 tickets raised, not a single reaction from support. ...
See full reviewAdministrator
5 months ago
Verified
... The world is every changing: However, we are all just people, trying to do our best.Always stay in touch with your clients. That is all I think. ...
See full reviewOwner
2 months ago
Verified
... It is wonderful to see all you reviews in one place and also the tips on how to manage reviews. ...
See full reviewOwner
2 months ago
Verified
... GuestRevu are teaching me so at this stage I am learning from them. I am happy with the membership. Good luck ...
See full reviewLodge Custodian
2 months ago
Verified
... So far so good nothing to complaining about or change. Beautiful tool to use for your lodge or hotel. Maybe training if something new introduced on the system. ...
See full reviewBusiness optimisation Manager
1 months ago
Verified
... GuestRevu has proven to be an exceptional tool in every aspect. The platform is designed with user-friendliness at its core, making it incredibly easy to navigate, even for those who may not be tech-savvy. Its intuitive interface ensures that tasks can be completed quickly and efficiently, allowing users to focus on delivering excellent guest experiences rather than getting bogged down by complicated systems. The thoughtful design enables users to find exactly what they need without unnecessary complexity, making it a joy to use. The analytics provided by GuestRevu are not only insightful but also highly actionable. They go beyond surface-level metrics to deliver deep, relevant insights that empower businesses to make informed decisions. The reporting is clear, concise, and tailored to the practical needs of hospitality professionals. The dynamic nature of the system allows for seamless adaptation to the ever-changing needs of the hospitality industry, ensuring it remains a valuable tool in achieving operational and strategic goals. What truly sets GuestRevu apart, however, is its support team. They exemplify excellence and professionalism ...
See full reviewGeneral manager
1 months ago
Verified
... Nothing, all aspects are exceptional. Our rep Amy Bradford is just wonderful and helps us. ...
See full reviewGeneral manager
1 months ago
Verified
... Nothing, all aspects are exceptional. Our rep Amy Bradford is just wonderful and helps us. ...
See full reviewDirector of IT
1 months ago
Verified
... GuestRevu's comprehensive platform has transformed how we manage both guest satisfaction surveys and our online reputation across multiple review channels. Their system excels at proactively collecting guest feedback through well-timed surveys while simultaneously monitoring and managing our online reputation across various platforms. This dual approach ensures no guest voice goes unheard.The immediate insights into guest feedback and reviews empower our teams to swiftly identify and resolve any service glitches, turning potential issues into opportunities for improvement. Their intuitive dashboard consolidates all this data, making it simple to track feedback trends, monitor resolution progress, and maintain our stellar market reputation. The real strength lies in their customizable reporting features, allowing us to analyze guest sentiment across different properties and departments. This granular level of insight helps us identify best practices within our portfolio and replicate successful strategies across all locations. The platform's automated alerts ensure that urgent feedback receives immediate attention, while the trend analysis helps us make informed decisions about long-term improvements. What sets GuestRevu apart is their commitment to continuous innovation, particularly with their upcoming AI capabilities, which will further enhance our ability to interpret and act on guest feedback. Their dedicated support team consistently provides excellent ...
See full reviewDirector of IT
1 months ago
Verified
... GuestRevu's comprehensive platform has transformed how we manage both guest satisfaction surveys and our online reputation across multiple review channels. Their system excels at proactively collecting guest feedback through well-timed surveys while simultaneously monitoring and managing our online reputation across various platforms. This dual approach ensures no guest voice goes unheard.The immediate insights into guest feedback and reviews empower our teams to swiftly identify and resolve any service glitches, turning potential issues into opportunities for improvement. Their intuitive dashboard consolidates all this data, making it simple to track feedback trends, monitor resolution progress, and maintain our stellar market reputation. The real strength lies in their customizable reporting features, allowing us to analyze guest sentiment across different properties and departments. This granular level of insight helps us identify best practices within our portfolio and replicate successful strategies across all locations. The platform's automated alerts ensure that urgent feedback receives immediate attention, while the trend analysis helps us make informed decisions about long-term improvements. What sets GuestRevu apart is their commitment to continuous innovation, particularly with their upcoming ...
See full reviewCo-Founder
27 days ago
Verified
... The staff are very attentive to respond and helpful. Tools are generally intuitive and works well with most channels' integration. ...
See full reviewDirector of Guests
25 days ago
Verified
... Very dedicated to guests feedback, very reactive 24h a day, and extremely helpful. By the way James Ries is amazing! Would definitely recommend it. ...
See full reviewDirector of Guests
25 days ago
Verified
... Very dedicated to guests feedback, very reactive 24h a day, and extremely helpful. By the way James Ries is amazing! Would definitely recommend it. ...
See full reviewDirector of Guests
25 days ago
Verified
... Very dedicated to guests feedback, very reactive 24h a day, and extremely helpful. By the way James Ries is amazing! Would definitely recommend it. ...
See full reviewCoFounder
21 days ago
Verified
... Ultimate Review Dashboard For Our Hostel Brand ...
See full reviewDirector of Sales
20 days ago
Verified
... Feature from tools menu more easy to use, available Language in “Bahasa” version, how to know the competitor do about the promo campaign. ...
See full reviewGeneral Manager
19 days ago
Verified
... Their integration with other platforms. Although they are actively trying and not all of it is in their scope to fix. ...
See full reviewGeneral Manager
19 days ago
Verified
... Their integration with other platforms. Although they are actively trying and not all of it is in their scope to fix. ...
See full reviewDigital Project Manager
19 days ago
Verified
... The support team always answer and fix issues very quickly and promptly. They are flexible and proactive, and always look for a solution. ...
See full reviewDigital Project Manager
19 days ago
Verified
... The support team always answer and fix issues very quickly and promptly. They are flexible and proactive, and always look for a solution. ...
See full reviewDirector
18 days ago
Verified
... For a modest monthly investment, we get access to world class consolidated feedback about our hotel business. GuestRevu enables smaller, owner run, hotels to "see" their investment through the eyes of the guest rather than the rose ...
See full reviewDirector
18 days ago
Verified
... For a modest monthly investment, we get access to world class consolidated feedback about our hotel business. GuestRevu enables smaller, owner run, hotels to "see" their investment through the eyes of the guest rather than the rose-coloured glasses of ownership. A a mundane ...
See full reviewDirector
18 days ago
Verified
... For a modest monthly investment, we get access to world class consolidated feedback about our hotel business. GuestRevu enables smaller, owner run, hotels to "see" their investment through the eyes of the guest rather than the rose-coloured glasses of ownership. A a mundane level, shortcomings in maintenance ...
See full reviewDirector
18 days ago
Verified
... For a modest monthly investment, we get access to world class consolidated feedback about our hotel business. GuestRevu enables smaller, owner run, hotels to "see" their investment through the eyes of the guest rather than the rose-coloured glasses of ownership. A a mundane level, shortcomings in maintenance and "on the ground" service are brought to our attention, which without a permanent ...
See full reviewDirector of Marketing & Brand
18 days ago
Verified
... Great product for our Hotel! ...
See full reviewRegional Sales Manager
17 days ago
Verified
... GuestRevu is a very practical and straight forward platform to use for reputation management and we have seen an increase in the number of reviews left for both our hotel and restaurant since starting to use it. The set up of the survey was easy and can be personalized, as is the way in which we collect the the data. The reporting function is very helpful with a summary, and easy to use filters to pinpoint specific data to use. The support team are amazing and extremely efficient in replying ...
See full reviewCommunity Manager
20 days ago
Verified
... Time it take to filter into guest revue and show that you have responded and updated that you have completed the comments. ...
See full reviewCommercial Director
13 days ago
Verified
... Excellent customer service, quick & efficient replies to any queries, confirmation email confirming resolution of query. Portal easy to use & navigate with timely reports summarizing previous period ...
See full reviewCommercial Director
13 days ago
Verified
... Excellent customer service, quick & efficient replies to any queries, confirmation email confirming resolution of query. Portal easy to use & navigate with timely reports summarizing previous period ...
See full reviewConsultant
13 days ago
Verified
... So far, nothing much to improve. Customer service is very efficient and friendly. Quick to resolve any issue or glitch. ...
See full reviewGeneral Mananger
13 days ago
Verified
... Review, reputation the survey from the guests tell you how to improve. User friendly and informative for sure. ...
See full reviewGeneral Mananger
13 days ago
Verified
... Review, reputation the survey from the guests tell you how to improve. User friendly and informative for sure. ...
See full reviewGeneral Mananger
13 days ago
Verified
... Guest Revu is absolutely amazing. Also such a joy to work on and informative in all aspects. ...
See full reviewGeneral Manager
12 days ago
Verified
... We are a luxury 4 stars hotel were built in 2011 which already exist for 13 years in operations however with this very detail review platform has successfully create connection between customer and ...
See full reviewGeneral Manager
12 days ago
Verified
... We are a luxury 4 stars hotel were built in 2011 which already exist for 13 years in operations however with this very detail review platform has successfully create connection between customer and hotel team on the way improve satisfaction and to speed up resolve any issue or constructive ...
See full reviewGeneral Manager
12 days ago
Verified
... We are a luxury 4 stars hotel were built in 2011 which already exist for 13 years in operations however with this very detail review platform has successfully create connection between customer and hotel team on the way improve satisfaction and to speed up resolve any issue ...
See full reviewGeneral Manager
12 days ago
Verified
... We are a luxury 4 stars hotel were built in 2011 which already exist for 13 years in operations however with this very detail review platform has successfully create connection between customer and hotel team on the way improve satisfaction and to speed up resolve any issue or constructive feedback ...
See full reviewDigital Consultant
11 days ago
Verified
... We are looking to add our AirBnB, TripAdvisor reviews. Our channel manager is Cloudbeds, so integration here is ideal. Guest Revu team is very helpful and engaged in your success. ...
See full reviewDigital Consultant
11 days ago
Verified
... We are looking to add our AirBnB, TripAdvisor reviews. Our channel manager is Cloudbeds, so integration here is ideal. Guest Revu team is very helpful and engaged in your success. ...
See full reviewAutomation
Streamlined
Hoteliers often appreciate GuestRevu's Reputation Management product for its effective automation functionality. They note that the automation features streamline reputation management tasks by seamlessly collecting reviews from various platforms, thus reducing time and manual effort. Additionally, the platform's ability to flag reviews that require management responses and possibly auto-respond is highlighted as a valuable tool for enhancing workflow efficiency. The system also supports an API that facilitates the automated pulling of guest emails, simplifying data management for multiple properties from a single login. These automation capabilities are especially beneficial for growing businesses aiming to manage feedback efficiently across several locations.
General Manager
2 months ago
Verified
... Wish I could report guests or block guests. "The guest is always right" is not true and it seems like a one way firing range when guests are complaining about something. I also think certain words should be blocked so guests can't use it. Sometimes it seems like guests just want to complain about something to either get something for free or just to complain. I also thinks some guests complain on Google, but then also on booking.com and tripadvisor and I have to explain the same story over and over. Get guests to complete ...
See full reviewGeneral Manager
2 months ago
Verified
... Wish I could report guests or block guests. "The guest is always right" is not true and it seems like a one way firing range when guests are complaining about something. I also think certain words should be blocked so guests can't use it. Sometimes it seems like guests just want to complain about something to either get something for free or just to complain. I also thinks some guests complain on Google, but then also on booking.com and tripadvisor and I have to explain the same story over and over. Get guests to complete ...
See full reviewGeneral Manager
2 months ago
Verified
... Wish I could report guests or block guests. "The guest is always right" is not true and it seems like a one way firing range when guests are complaining about something. I also think certain words ...
See full reviewGeneral Manager
2 months ago
Verified
... Wish I could report guests or block guests. "The guest is always right" is not true and it seems like a one way firing range when guests are complaining about something. I also think certain words should be blocked so guests can't use it. Sometimes it seems like guests just want to complain about something to either get something for free or just to complain. I also thinks some guests complain on Google, but then also on booking.com and tripadvisor and I have to explain the same story over and over. Get guests to complete ...
See full reviewMarketing Coordinator
2 months ago
Verified
... They are always willing the help out and their platform is very easy to navigate. They provide assistance in gathering vital and important feedback allowing us to improve our service and offerings. ...
See full reviewKey Account Manager
2 months ago
Verified
... All my reviews are in one place making managing them easy and convenient. Keeping track of what reviews I have responded to is now saving me time! ...
See full reviewKey Account Manager
2 months ago
Verified
... All my reviews are in one place making managing them easy and convenient. Keeping track of what reviews I have responded to is now saving me time! ...
See full reviewHotel Manager
10 months ago
Verified
... Platform itself, layout, user-friendliness, standardized process to answer guest feedbacks. Saves time. Connection to Google inside GuestRevu. Access for different colleagues ...
See full reviewBusiness optimisation Manager
1 months ago
Verified
... While GuestRevu's platform excels in providing an intuitive and user-friendly experience, there is an opportunity to enhance its functionality by making data export options even more versatile. The ability to view and generate PDFs directly within the platform is incredibly convenient and allows for seamless reporting. However, there are occasions when documenting specific information in Excel is necessary, particularly for deeper analysis or integration with other systems. Currently, exporting detailed data into Excel can feel a bit time-consuming, especially when dealing with specific or segmented datasets. Streamlining this process—perhaps by offering more tailored export options or automating ...
See full reviewBusiness optimisation Manager
1 months ago
Verified
... GuestRevu has proven to be an exceptional tool in every aspect. The platform is designed with user-friendliness at its core, making it incredibly easy to navigate, even for those who may not be tech-savvy. Its intuitive interface ensures that tasks can be completed quickly and efficiently, allowing users to focus on delivering excellent guest experiences rather than getting bogged down by complicated systems. The thoughtful design enables users to find exactly what they need without unnecessary complexity, making it a joy to use. The analytics provided by GuestRevu are not only insightful but also highly actionable. They go beyond surface-level metrics to deliver deep, relevant insights that empower businesses to make informed decisions. The reporting is clear, concise, and tailored to the practical needs of hospitality professionals. The dynamic nature of the system allows for seamless adaptation to the ever-changing needs of the hospitality industry, ensuring it remains a valuable tool in achieving operational and strategic goals. What truly sets GuestRevu apart, however, is its support team. They exemplify excellence and professionalism, going above and beyond to provide time ...
See full reviewDirector of IT
1 months ago
Verified
... GuestRevu's comprehensive platform has transformed how we manage both guest satisfaction surveys and our online reputation across multiple review channels. Their system excels at proactively ...
See full reviewDirector of IT
1 months ago
Verified
... GuestRevu's comprehensive platform has transformed how we manage both guest satisfaction surveys and our online reputation across multiple review channels. Their system excels at proactively collecting guest feedback through well-timed surveys while simultaneously monitoring and managing our online reputation across various platforms. This dual approach ensures no guest voice goes unheard.The immediate insights into guest feedback and reviews empower our teams to swiftly identify and resolve any service glitches, turning potential issues into opportunities for improvement. Their intuitive dashboard consolidates all this data, making it simple to track feedback trends, monitor resolution progress, and maintain our stellar market reputation. The real strength lies in their customizable reporting features, allowing us to analyze guest sentiment across different properties and departments. This granular level of insight helps us identify best practices within our portfolio and replicate successful strategies across all locations. The platform's automated alerts ensure that urgent feedback receives immediate attention, while the trend analysis helps us make informed decisions about long-term improvements. What sets GuestRevu apart is their commitment to continuous innovation, particularly with their upcoming ...
See full reviewDirector of IT
1 months ago
Verified
... GuestRevu's comprehensive platform has transformed how we manage both guest satisfaction surveys and our online reputation across multiple review channels. Their system excels at proactively ...
See full reviewDirector of IT
1 months ago
Verified
... GuestRevu: Revolutionizing Guest Experience Through Feedback Intelligence ...
See full reviewDirector of IT
1 months ago
Verified
... GuestRevu's comprehensive platform has transformed how we manage both guest satisfaction surveys and our online reputation across multiple review channels. Their system excels at proactively collecting guest feedback through well-timed surveys while simultaneously monitoring and managing our online reputation across various platforms. This dual approach ensures no guest voice goes unheard.The immediate insights into guest feedback and reviews empower our teams to swiftly identify and resolve any service glitches, turning potential issues into opportunities for improvement. Their intuitive dashboard consolidates all this data, making it simple to track feedback trends, monitor resolution progress, and maintain our stellar market reputation. The real strength lies in their customizable reporting features, allowing us to analyze guest sentiment across different properties and departments. This granular level of insight helps us identify best practices within our portfolio and replicate successful strategies across all locations. The platform's automated alerts ...
See full reviewCo-Founder
27 days ago
Verified
... More analytics in the custom guest survey would be nice. Ideally, the system suggest how we can analyze free-format questions. ...
See full reviewCo-Founder
27 days ago
Verified
... More analytics in the custom guest survey would be nice. Ideally, the system suggest how we can analyze free-format questions. ...
See full reviewDirector of Sales
20 days ago
Verified
... Feature from tools menu more easy to use, available Language in “Bahasa” version, how to know the competitor do about the promo campaign. ...
See full reviewRegional Sales Manager
17 days ago
Verified
... GuestRevu is a very practical and straight forward platform to use for reputation management and we have seen an increase in the number of reviews left for both our hotel and restaurant since ...
See full reviewRegional Sales Manager
17 days ago
Verified
... GuestRevu is a very practical and straight forward platform to use for reputation management and we have seen an increase in the number of reviews left for both our hotel and restaurant since ...
See full reviewRegional Sales Manager
17 days ago
Verified
... GuestRevu is a very practical and straight forward platform to use for reputation management and we have seen an increase in the number of reviews left for both our hotel and restaurant since ...
See full reviewCommunity Manager
20 days ago
Verified
... Time it take to filter into guest revue and show that you have responded and updated that you have completed the comments. ...
See full reviewCommunity Manager
20 days ago
Verified
... Easy to see reviews Easy to respond to those reviews calculates your average percentage which is very help when trying to do reports. ...
See full reviewConsultant
13 days ago
Verified
... Seamless operation, survey useful and timely, saves time on collecting review from other platforms, making reputation management and feedback much easier to collect and handle. ...
See full reviewDigital Consultant
11 days ago
Verified
... The layout is very clean and enables you to drill-down on any review easily. Plus, the system flags all reviews that have or need a management response. Auto-responders may prove useful. ...
See full reviewDigital Consultant
11 days ago
Verified
... The layout is very clean and enables you to drill-down on any review easily. Plus, the system flags all reviews that have or need a management response. Auto-responders may prove useful. ...
See full reviewFounder
11 days ago
Verified
... Very easy to use and follow user interface. The platform is such that multiple properties can be monitored from one 1 login which is great for growing businesses like us. The API ability into many platforms means guest ...
See full reviewFounder
11 days ago
Verified
... Very easy to use and follow user interface. The platform is such that multiple properties can be monitored from one 1 login which is great for growing businesses like us. The API ability into many platforms means guest emails are pulled into the survey platform and automatically sent - a great feature given the time it saves for ops. And no client is ever missed ...
See full reviewIntegrations
Connected
Hoteliers often appreciate GuestRevu's integrations, noting the platform's ability to integrate with various OTAs, CRMs like Cendyn, and channel managers such as Cloudbeds. They find the range of integrations beneficial as it facilitates seamless booking and review management. Users mention that the integrations are easy to set up and contribute to effective management of multiple properties from a single interface. Additionally, the system's automatic pulling of guest emails into the survey platform and its capacity to compare reviews across different sites are seen as valuable features that save time and enhance operational efficiency.
Hotel Manager
10 months ago
Verified
... Platform itself, layout, user-friendliness, standardized process to answer guest feedbacks. Saves time. Connection to Google inside GuestRevu. Access for different colleagues ...
See full reviewHotel Manager
10 months ago
Verified
... Great platform missing some features or connections ...
See full reviewHotel Manager
10 months ago
Verified
... connection to all ORMs. Some are connected like Google, others like TripAdvisor or booking are not. That is a pity. Ticket system is not working. 4 tickets raised, not a single reaction from support. ...
See full reviewHotel Manager
10 months ago
Verified
... connection to all ORMs. Some are connected like Google, others like TripAdvisor or booking are not. That is a pity. Ticket system is not working. 4 tickets raised, not a single reaction from support. ...
See full reviewHotel Manager
10 months ago
Verified
... Great platform missing some features or connections ...
See full reviewHotel Manager
10 months ago
Verified
... connection to all ORMs. Some are connected like Google, others like TripAdvisor or booking are not. That is a pity. Ticket system is not working. 4 tickets raised, not a single reaction from support. ...
See full reviewHotel Manager
10 months ago
Verified
... connection to all ORMs. Some are connected like Google, others like TripAdvisor or booking are not. That is a pity. Ticket system is not working. 4 tickets raised, not a single reaction from support. ...
See full reviewHotel Manager
10 months ago
Verified
... Great platform missing some features or connections ...
See full reviewHotel Manager
10 months ago
Verified
... Platform itself, layout, user-friendliness, standardized process to answer guest feedbacks. Saves time. Connection to Google inside GuestRevu. Access for different colleagues ...
See full reviewHotel Manager
10 months ago
Verified
... connection to all ORMs. Some are connected like Google, others like TripAdvisor or booking are not. That is a pity. Ticket system is not working. 4 tickets raised, not a single reaction from support. ...
See full reviewBusiness optimisation Manager
1 months ago
Verified
... GuestRevu has proven to be an exceptional tool in every aspect. The platform is designed with user-friendliness at its core, making it incredibly easy to navigate, even for those who may not be tech-savvy. Its intuitive interface ensures that tasks can be completed quickly and efficiently, allowing users to focus on delivering excellent guest experiences rather than getting bogged down by complicated systems. The thoughtful design enables users to find exactly what they need without unnecessary complexity, making it a joy to use. The analytics provided by GuestRevu are not only insightful but also highly actionable. They go beyond surface-level metrics to deliver deep, relevant insights that empower businesses to make informed decisions. The reporting is clear, concise, and tailored ...
See full reviewBusiness optimisation Manager
1 months ago
Verified
... While GuestRevu's platform excels in providing an intuitive and user-friendly experience, there is an opportunity to enhance its functionality by making data export options even more versatile. The ability to view and generate PDFs directly within the platform is incredibly convenient and allows for seamless reporting. However, there are occasions when documenting specific information in Excel is necessary, particularly for deeper analysis or integration with other systems. Currently, exporting ...
See full reviewDirector of IT
1 months ago
Verified
... Deeper integration with our Property Management System (PMS) would significantly enhance data accessibility and streamline our operational workflow.Additionally, expanding platform access beyond ...
See full reviewCo-Founder
27 days ago
Verified
... The staff are very attentive to respond and helpful. Tools are generally intuitive and works well with most channels' integration. ...
See full reviewCo-Founder
27 days ago
Verified
... The staff are very attentive to respond and helpful. Tools are generally intuitive and works well with most channels' integration. ...
See full reviewCo-Founder
27 days ago
Verified
... The staff are very attentive to respond and helpful. Tools are generally intuitive and works well with most channels' integration. ...
See full reviewSales and Makreting Manager
27 days ago
Verified
... An incredible tool which helps us collate vital information in relation to our service delivery strategy. In addition to this, having all data housed in 1 place allows us to strength our BTC ...
See full reviewSales and Makreting Manager
27 days ago
Verified
... The system is very detailed and informative. If there was a way we could plug this into our reservations system so that the info would extrauplate across platforms that would be invaluable. ...
See full reviewSales and Makreting Manager
27 days ago
Verified
... The system is very detailed and informative. If there was a way we could plug this into our reservations system so that the info would extrauplate across platforms that would be invaluable. ...
See full reviewCoFounder
21 days ago
Verified
... I would like to see a strong connection with AirBnB so that the guest review score percentages come into Guest Revu. ...
See full reviewCoFounder
21 days ago
Verified
... I would like to see a strong connection with AirBnB so that the guest review score percentages come into Guest Revu. ...
See full reviewIT
19 days ago
Verified
... A lot of connection OTA Program because We have many OTA for booking and comment channel (Thank you so much). ...
See full reviewIT
19 days ago
Verified
... A lot of connection OTA Program because We have many OTA for booking and comment channel (Thank you so much). ...
See full reviewIT
19 days ago
Verified
... A lot of connection OTA Program because We have many OTA for booking and comment channel (Thank you so much). ...
See full reviewGroup Marketing & Sales Manager
19 days ago
Verified
... - Guest Contact Details (OTA bookings) - Integration of offers and upsell from Guest Revu (future bookings) - Possible more detailed reports on reputation management. ...
See full reviewGroup Marketing & Sales Manager
19 days ago
Verified
... - Guest Contact Details (OTA bookings) - Integration of offers and upsell from Guest Revu (future bookings) - Possible more detailed reports on reputation management. ...
See full reviewGeneral Manager
19 days ago
Verified
... GuestRevu is an excellent tool to give your guest the opportunity to really tell you what they think. Through this and their integration with other online review platforms like Google, Booking.com ...
See full reviewGeneral Manager
19 days ago
Verified
... GuestRevu is an excellent tool to give your guest the opportunity to really tell you what they think. Through this and their integration with other online review platforms like Google, Booking.com ...
See full reviewGeneral Manager
19 days ago
Verified
... GuestRevu is an excellent tool to give your guest the opportunity to really tell you what they think. Through this and their integration with other online review platforms like Google, Booking.com ...
See full reviewDirector of Marketing & Brand
18 days ago
Verified
... How it can easily manage and sort all of our different areas from hotel to restaurants. The instant email notifications from surveys to reviews are always great and really helpful! As well as the integration ...
See full reviewDigital Consultant
11 days ago
Verified
... The layout is very clean and enables you to drill-down on any review easily. Plus, the system flags all reviews that have or need a management response. Auto-responders may prove useful. ...
See full reviewDigital Consultant
11 days ago
Verified
... We are looking to add our AirBnB, TripAdvisor reviews. Our channel manager is Cloudbeds, so integration here is ideal. Guest Revu team is very helpful and engaged in your success. ...
See full reviewFounder
11 days ago
Verified
... Very easy to use and follow user interface. The platform is such that multiple properties can be monitored from one 1 login which is great for growing businesses like us. The API ability into many ...
See full reviewFounder
11 days ago
Verified
... Very easy to use and follow user interface. The platform is such that multiple properties can be monitored from one 1 login which is great for growing businesses like us. The API ability into many platforms means guest emails are pulled into the survey platform and automatically sent - a great feature given the time it saves for ops. And no client is ever missed out in the process. We like the ability to combine various review ...
See full reviewFounder
11 days ago
Verified
... Very easy to use and follow user interface. The platform is such that multiple properties can be monitored from one 1 login which is great for growing businesses like us. The API ability into many platforms means guest emails are pulled into the survey platform and automatically sent - a great feature given the time it saves for ops. And no client is ever missed out in the process. We like the ability to combine various review websites and compare reputation against other operators. The customizable survey looks professional and works fast. The well pre ...
See full reviewFounder
11 days ago
Verified
... Very easy to use and follow user interface. The platform is such that multiple properties can be monitored from one 1 login which is great for growing businesses like us. The API ability into many platforms means guest emails are pulled into the survey platform and automatically sent - a great feature given the time it saves for ops. And no client is ever missed out in the process. We like the ability to combine ...
See full reviewFounder
11 days ago
Verified
... Very easy to use and follow user interface. The platform is such that multiple properties can be monitored from one 1 login which is great for growing businesses like us. The API ability into many platforms means guest emails are pulled into the survey platform and automatically sent - a great feature given the time it saves for ops. And no client is ever missed out in the process. We like the ability to combine various review ...
See full reviewFounder
11 days ago
Verified
... Very easy to use and follow user interface. The platform is such that multiple properties can be monitored from one 1 login which is great for growing businesses like us. The API ability into many ...
See full reviewValue
Balanced
Hoteliers often find that GuestRevu offers significant value for money compared to its competitors. They note that its free version is superior to many paid alternatives, which makes it appealing for trial before committing to a full purchase. Additionally, the platform is praised for its ROI, as it helps increase the number of reviews and improve reputation management without incurring substantial costs. The transparency in pricing and the frequent improvements to the software are also highlighted as contributing factors to its perceived value. Users appreciate the comprehensive features included at no additional hidden costs, which makes it a competitive choice in the market.
General Manager
2 months ago
Verified
... Easy to use. Can communicate with guests directly and track and trace the origin. I like the graphs shown and the in-depth statistics ...
See full reviewGeneral Manager
2 months ago
Verified
... Wish I could report guests or block guests. "The guest is always right" is not true and it seems like a one way firing range when guests are complaining about something. I also think certain words should be blocked so guests can't use it. Sometimes it seems like guests just want to complain about something to either get something for free or just to complain. I also thinks some guests complain on Google, but then also on booking.com and tripadvisor and I have to explain the same ...
See full reviewGeneral Manager
2 months ago
Verified
... Wish I could report guests or block guests. "The guest is always right" is not true and it seems like a one way firing range when guests are complaining about something. I also think certain words ...
See full reviewGeneral Manager
2 months ago
Verified
... Wish I could report guests or block guests. "The guest is always right" is not true and it seems like a one way firing range when guests are complaining about something. I also think certain words ...
See full reviewGeneral Manager
2 months ago
Verified
... Wish I could report guests or block guests. "The guest is always right" is not true and it seems like a one way firing range when guests are complaining about something. I also think certain words ...
See full reviewGeneral Manager
2 months ago
Verified
... Wish I could report guests or block guests. "The guest is always right" is not true and it seems like a one way firing range when guests are complaining about something. I also think certain words ...
See full reviewMarketing Coordinator
2 months ago
Verified
... Very satisfied with their service and platform ...
See full reviewMarketing Coordinator
2 months ago
Verified
... They are always willing the help out and their platform is very easy to navigate. They provide assistance in gathering vital and important feedback allowing us to improve our service and offerings. ...
See full reviewKey Account Manager
2 months ago
Verified
... All my reviews are in one place making managing them easy and convenient. Keeping track of what reviews I have responded to is now saving me time! ...
See full reviewAdministrator
5 months ago
Verified
... Excellent market survey platform. Invaluable information, and you get to know your clients well. Also sometimes get to know them to much. It can be can of wurms as well. ...
See full reviewAdministrator
5 months ago
Verified
... Excellent market survey platform. Invaluable information, and you get to know your clients well. Also sometimes get to know them to much. It can be can of wurms as well. ...
See full reviewAdministrator
5 months ago
Verified
... Excellent market survey platform. Invaluable information, and you get to know your clients well. Also sometimes get to know them to much. It can be can of wurms as well. ...
See full reviewAdministrator
5 months ago
Verified
... Excellent market survey platform. Invaluable information, and you get to know your clients well. Also sometimes get to know them to much. It can be can of wurms as well. ...
See full reviewAdministrator
5 months ago
Verified
... The world is every changing: However, we are all just people, trying to do our best.Always stay in touch with your clients. That is all I think. ...
See full reviewOwner
2 months ago
Verified
... GuestRevu are teaching me so at this stage I am learning from them. I am happy with the membership. Good luck ...
See full reviewLodge Custodian
2 months ago
Verified
... Everything. Easy to navigate to the report you are looking for. Reports are accurate and easy to understand. Competitors section, important to know how your competitors are doing. ...
See full reviewLodge Custodian
2 months ago
Verified
... Everything. Easy to navigate to the report you are looking for. Reports are accurate and easy to understand. Competitors section, important to know how your competitors are doing. ...
See full reviewBusiness optimisation Manager
1 months ago
Verified
... While GuestRevu's platform excels in providing an intuitive and user-friendly experience, there is an opportunity to enhance its functionality by making data export options even more versatile. The ability to view and generate PDFs directly within the platform is incredibly convenient and allows for seamless reporting. However, there are occasions when documenting specific information in Excel is necessary, particularly for deeper analysis or integration with other systems. Currently, exporting detailed data into Excel can feel a bit time-consuming, especially when dealing with specific or segmented datasets. Streamlining this process—perhaps by offering more tailored export options or automating repetitive tasks—would make an already efficient platform even more powerful. That said, the platform's strengths far outweigh this minor limitation, and the flexibility ...
See full reviewBusiness optimisation Manager
1 months ago
Verified
... GuestRevu has proven to be an exceptional tool in every aspect. The platform is designed with user-friendliness at its core, making it incredibly easy to navigate, even for those who may not be tech-savvy. Its intuitive interface ensures that tasks can be completed quickly and efficiently, allowing users to focus on delivering excellent guest experiences rather than getting bogged down by complicated systems. The thoughtful design enables users to find exactly what they need without unnecessary complexity, making it a joy to use. The analytics provided by GuestRevu are not only insightful but also highly actionable. They go beyond surface-level metrics to deliver deep, relevant insights that empower businesses to make informed decisions. The reporting is clear, concise, and tailored to the practical needs of hospitality professionals. The dynamic nature of the system allows for seamless adaptation to the ever-changing needs of the hospitality industry, ensuring it remains a valuable tool in achieving operational and strategic goals. What truly sets GuestRevu apart, however, is its support team. They exemplify excellence and professionalism, going above and beyond to provide timely, effective assistance. In an industry where support can often be an afterthought, GuestRevu’s team stands out as a shining example of how it should be done. Their world-class service is a rarity and adds immense ...
See full reviewBusiness optimisation Manager
1 months ago
Verified
... While GuestRevu's platform excels in providing an intuitive and user-friendly experience, there is an opportunity to enhance its functionality by making data export options even more versatile. The ability to view and generate PDFs directly within the platform is incredibly convenient and allows for seamless reporting. However, there are occasions when documenting specific information in Excel is necessary, particularly for deeper analysis or integration with other systems. Currently, exporting detailed data into Excel can feel a bit time-consuming, especially when dealing with specific or segmented datasets. Streamlining this process—perhaps by offering more tailored export options or automating repetitive tasks—would make an already efficient platform even more powerful. That said, the platform's strengths far outweigh this minor limitation, and the flexibility it offers in presenting and exporting information remains a key ...
See full reviewBusiness optimisation Manager
1 months ago
Verified
... GuestRevu has proven to be an exceptional tool in every aspect. The platform is designed with user-friendliness at its core, making it incredibly easy to navigate, even for those who may not be tech-savvy. Its intuitive interface ensures that tasks can be completed quickly and efficiently, allowing users to focus on delivering excellent ...
See full reviewBusiness optimisation Manager
1 months ago
Verified
... GuestRevu has proven to be an exceptional tool in every aspect. The platform is designed with user-friendliness at its core, making it incredibly easy to navigate, even for those who may not be tech-savvy. Its intuitive interface ensures that tasks can be completed quickly and efficiently, allowing users to focus on delivering excellent guest experiences rather than getting bogged down by complicated systems. The thoughtful design enables users to find exactly what they need without unnecessary complexity, making it a joy to use. The analytics provided by GuestRevu are not only insightful but also highly actionable. They go beyond surface-level metrics to deliver deep, relevant insights that empower businesses to make informed decisions. The reporting is clear, concise, and tailored to the practical needs of hospitality professionals. The dynamic nature of the system allows for seamless ...
See full reviewGeneral manager
1 months ago
Verified
... Great service from the team and excellent product for our continuous improvements. We wouldn't be without Guest Revu, it is a vital part of our product. Amy our contact is fantastic at her job. ...
See full reviewDirector of IT
1 months ago
Verified
... GuestRevu's comprehensive platform has transformed how we manage both guest satisfaction surveys and our online reputation across multiple review channels. Their system excels at proactively collecting guest feedback through well-timed surveys while simultaneously monitoring and managing our online reputation across various platforms. This dual approach ensures no guest voice goes unheard.The immediate insights into guest feedback and reviews empower our teams to swiftly identify and resolve any service glitches, turning potential issues into opportunities for improvement. Their intuitive dashboard consolidates all this data, making it simple to track feedback trends, monitor resolution progress, and mai ...
See full reviewDirector of IT
1 months ago
Verified
... GuestRevu: Revolutionizing Guest Experience Through Feedback Intelligence ...
See full reviewCo-Founder
27 days ago
Verified
... More analytics in the custom guest survey would be nice. Ideally, the system suggest how we can analyze free-format questions. ...
See full reviewBusiness Support Manager - Hotels & Inns
26 days ago
Verified
... Overall, like i have said before it does what it says on the tin, and we get the information back that we need - occasionally some of the reports dont fit on a page, or cannot be filtered into what ...
See full reviewBusiness Support Manager - Hotels & Inns
26 days ago
Verified
... This product gives us real feedback from our guests on the areas of the business that matter too us. We can tailor the questionaries to our specific needs and is an easy tool to use. ...
See full reviewDirector of Guests
25 days ago
Verified
... Very dedicated to guests feedback, very reactive 24h a day, and extremely helpful. By the way James Ries is amazing! Would definitely recommend it. ...
See full reviewDirector of Sales
20 days ago
Verified
... Help full for controlling our guests needs ...
See full reviewDirector of Sales
20 days ago
Verified
... Easy to Seeing the guests comment, it’s help us to improve more better, To see our competitors movement and what they do. ...
See full reviewGroup Marketing & Sales Manager
19 days ago
Verified
... - Guest Contact Details (OTA bookings) - Integration of offers and upsell from Guest Revu (future bookings) - Possible more detailed reports on reputation management. ...
See full reviewGroup Marketing & Sales Manager
19 days ago
Verified
... - Guest Contact Details (OTA bookings) - Integration of offers and upsell from Guest Revu (future bookings) - Possible more detailed reports on reputation management. ...
See full reviewGeneral Manager
19 days ago
Verified
... GuestRevu is an excellent tool to give your guest the opportunity to really tell you what they think. Through this and their integration with other online review platforms like Google, Booking.com and TripAdvisor, you truly ...
See full reviewDirector
18 days ago
Verified
... For a modest monthly investment, we get access to world class consolidated feedback about our hotel business. GuestRevu enables smaller, owner run, hotels to "see" their investment through the eyes ...
See full reviewDirector
18 days ago
Verified
... For a modest monthly investment, we get access to world class consolidated feedback about our hotel business. GuestRevu enables smaller, owner run, hotels to "see" their investment through the eyes of the guest rather than the rose ...
See full reviewRegional Sales Manager
17 days ago
Verified
... GuestRevu is a very practical and straight forward platform to use for reputation management and we have seen an increase in the number of reviews left for both our hotel and restaurant since ...
See full reviewRegional Sales Manager
17 days ago
Verified
... GuestRevu is a very practical and straight forward platform to use for reputation management and we have seen an increase in the number of reviews left for both our hotel and restaurant since ...
See full reviewRegional Sales Manager
17 days ago
Verified
... GuestRevu is a very practical and straight forward platform to use for reputation management and we have seen an increase in the number of reviews left for both our hotel and restaurant since ...
See full reviewCommunity Manager
20 days ago
Verified
... Easy to see reviews Easy to respond to those reviews calculates your average percentage which is very help when trying to do reports. ...
See full reviewCommercial Director
13 days ago
Verified
... Noting to improved -Really like the detail in the reports which can be downloaded in different formats with different information. ...
See full reviewConsultant
13 days ago
Verified
... Seamless operation, survey useful and timely, saves time on collecting review from other platforms, making reputation management and feedback much easier to collect and handle. ...
See full reviewConsultant
13 days ago
Verified
... Seamless operation, survey useful and timely, saves time on collecting review from other platforms, making reputation management and feedback much easier to collect and handle. ...
See full reviewGeneral Mananger
13 days ago
Verified
... Personally nothing, worked on this for years and love the improvements that comes regularly. I enjoy working on it 100% ...
See full reviewGeneral Mananger
13 days ago
Verified
... Personally nothing, worked on this for years and love the improvements that comes regularly. I enjoy working on it 100% ...
See full reviewGeneral Mananger
13 days ago
Verified
... Review, reputation the survey from the guests tell you how to improve. User friendly and informative for sure. ...
See full reviewDirector of Sales and Marketing
13 days ago
Verified
... So easy to use. Visually it is easy on the eye, and the depth of information and details provided is excellent. We love the customizable nature of this platform, however we especially love the translation facilities. Being able to bench ...
See full reviewDirector of Sales and Marketing
13 days ago
Verified
... So easy to use. Visually it is easy on the eye, and the depth of information and details provided is excellent. We love the customizable nature of this platform, however we especially love the translation facilities. Being able to bench yourself against the competition ...
See full reviewDirector of Sales and Marketing
13 days ago
Verified
... So easy to use. Visually it is easy on the eye, and the depth of information and details provided is excellent. We love the customizable nature of this platform, however we especially love the ...
See full reviewDirector of Sales and Marketing
13 days ago
Verified
... So easy to use. Visually it is easy on the eye, and the depth of information and details provided is excellent. We love the customizable nature of this platform, however we especially love the translation facilities. Being able to bench ...
See full reviewDirector of Sales and Marketing
13 days ago
Verified
... So easy to use. Visually it is easy on the eye, and the depth of information and details provided is excellent. We love the customizable nature of this platform, however we especially love the translation facilities. Being able to bench yourself against the competition is invaluable ...
See full reviewGeneral Manager
12 days ago
Verified
... We are a luxury 4 stars hotel were built in 2011 which already exist for 13 years in operations however with this very detail review platform has successfully create connection between customer and ...
See full reviewGeneral Manager
12 days ago
Verified
... We are a luxury 4 stars hotel were built in 2011 which already exist for 13 years in operations however with this very detail review platform has successfully create connection between customer and ...
See full reviewGeneral Manager
12 days ago
Verified
... We are a luxury 4 stars hotel were built in 2011 which already exist for 13 years in operations however with this very detail review platform has successfully create connection between customer and hotel team on the way improve satisfaction ...
See full reviewDigital Consultant
11 days ago
Verified
... Guest Revu's free version is better than most paid versions. We will be upgrading shortly. You can visit our hotel site at https://lahaciendacyprus.com if curious. ...
See full reviewDigital Consultant
11 days ago
Verified
... Guest Revu's free version is better than most paid versions. We will be upgrading shortly. You can visit our hotel site at https://lahaciendacyprus.com if curious. ...
See full reviewFounder
11 days ago
Verified
... Very easy to use and follow user interface. The platform is such that multiple properties can be monitored from one 1 login which is great for growing businesses like us. The API ability into many ...
See full reviewFounder
11 days ago
Verified
... Ability to modify guest survey without having to engage support as this is simple work. Would prefer to respond to reviews directly from GuestRevu instead of open the review website separately. Asides the above - there really is nothing ...
See full reviewFunctionality
Balanced
Hoteliers often praise GuestRevu's Reputation Management product for its robust functionality. The platform efficiently manages key tasks such as collecting and collating guest feedback and synchronizing with various review platforms, thus saving significant time for operations. It supports scalability by allowing multiple properties to be monitored from a single login, which is beneficial for growing businesses. The survey system is customizable, enabling adaptation to specific needs, and it integrates well with existing systems like CRM, further enhancing its utility. The automation capabilities ensure seamless pulling and sending of guest emails, minimizing manual effort and errors. Additionally, the platform provides insightful, actionable reports that are easy to interpret, contributing to improved guest satisfaction management.
General Manager
2 months ago
Verified
... Easy to use. Can communicate with guests directly and track and trace the origin. I like the graphs shown and the in-depth statistics ...
See full reviewGeneral Manager
2 months ago
Verified
... Easy to use. Can communicate with guests directly and track and trace the origin. I like the graphs shown and the in-depth statistics ...
See full reviewMarketing Coordinator
2 months ago
Verified
... Very satisfied with their service and platform ...
See full reviewKey Account Manager
2 months ago
Verified
... All my reviews are in one place making managing them easy and convenient. Keeping track of what reviews I have responded to is now saving me time! ...
See full reviewKey Account Manager
2 months ago
Verified
... Guestrevu, ticks all the boxes for what I need in my business. There is nothing I would improve on now. ...
See full reviewHotel Manager
10 months ago
Verified
... Great platform missing some features or connections ...
See full reviewHotel Manager
10 months ago
Verified
... Platform itself, layout, user-friendliness, standardized process to answer guest feedbacks. Saves time. Connection to Google inside GuestRevu. Access for different colleagues ...
See full reviewHotel Manager
10 months ago
Verified
... Platform itself, layout, user-friendliness, standardized process to answer guest feedbacks. Saves time. Connection to Google inside GuestRevu. Access for different colleagues ...
See full reviewHotel Manager
10 months ago
Verified
... connection to all ORMs. Some are connected like Google, others like TripAdvisor or booking are not. That is a pity. Ticket system is not working. 4 tickets raised, not a single reaction from support. ...
See full reviewHotel Manager
10 months ago
Verified
... Great platform missing some features or connections ...
See full reviewAdministrator
5 months ago
Verified
... The world is every changing: However, we are all just people, trying to do our best.Always stay in touch with your clients. That is all I think. ...
See full reviewAdministrator
5 months ago
Verified
... Excellent market survey platform. Invaluable information, and you get to know your clients well. Also sometimes get to know them to much. It can be can of wurms as well. ...
See full reviewAdministrator
5 months ago
Verified
... Excellent market survey platform. Invaluable information, and you get to know your clients well. Also sometimes get to know them to much. It can be can of wurms as well. ...
See full reviewOwner
2 months ago
Verified
... It is wonderful to see all you reviews in one place and also the tips on how to manage reviews. ...
See full reviewOwner
2 months ago
Verified
... It is wonderful to see all you reviews in one place and also the tips on how to manage reviews. ...
See full reviewOwner
2 months ago
Verified
... It is wonderful to see all you reviews in one place and also the tips on how to manage reviews. ...
See full reviewLodge Custodian
2 months ago
Verified
... Everything. Easy to navigate to the report you are looking for. Reports are accurate and easy to understand. Competitors section, important to know how your competitors are doing. ...
See full reviewBusiness optimisation Manager
1 months ago
Verified
... While GuestRevu's platform excels in providing an intuitive and user-friendly experience, there is an opportunity to enhance its functionality by making data export options even more versatile. The ability to view and generate PDFs directly within the platform is incredibly convenient and allows for seamless reporting. However, there are occasions when documenting specific information in Excel is necessary, particularly for deeper analysis or integration with other systems. Currently, exporting detailed data into Excel can feel a bit time-consuming, especially when dealing with specific or segmented datasets. Streamlining this process—perhaps by offering more tailored export options or automating repetitive tasks—would make an already efficient platform even more powerful. That said, the platform's strengths far outweigh this minor ...
See full reviewBusiness optimisation Manager
1 months ago
Verified
... GuestRevu has proven to be an exceptional tool in every aspect. The platform is designed with user-friendliness at its core, making it incredibly easy to navigate, even for those who may not be tech-savvy. Its intuitive interface ensures that tasks can be completed quickly and efficiently, allowing users to focus on delivering excellent guest experiences rather than getting bogged down by complicated systems. The thoughtful design enables users to find exactly what they need without unnecessary complexity, making it a joy to use. The analytics provided by GuestRevu are not only insightful but also highly actionable. They go beyond surface-level metrics to deliver deep, relevant ...
See full reviewBusiness optimisation Manager
1 months ago
Verified
... GuestRevu has proven to be an exceptional tool in every aspect. The platform is designed with user-friendliness at its core, making it incredibly easy to navigate, even for those who may not be tech-savvy. Its intuitive interface ensures that tasks can be completed quickly and efficiently, allowing users to focus on delivering excellent guest experiences rather than getting bogged down by complicated systems. The thoughtful design enables users to find exactly what they need without unnecessary complexity, making it a joy to use. The analytics provided by GuestRevu are not only insightful but also highly actionable. They go beyond surface-level metrics to deliver deep, relevant insights that empower businesses to make informed decisions. The reporting is clear, concise, and tailored to the practical needs of hospitality professionals. The dynamic nature of the system allows for seamless adaptation to the ever-changing needs of the hospitality industry, ensuring it remains a valuable tool in achieving operational and strategic goals. What truly sets GuestRevu apart, however, is its support team. They exemplify excellence and professionalism, going above and beyond to provide time ...
See full reviewBusiness optimisation Manager
1 months ago
Verified
... GuestRevu has proven to be an exceptional tool in every aspect. The platform is designed with user-friendliness at its core, making it incredibly easy to navigate, even for those who may not be tech-savvy. Its intuitive interface ensures that tasks can be completed quickly and efficiently, allowing users to focus on delivering excellent guest experiences rather than getting bogged down by complicated systems. The thoughtful design enables users to find exactly what they need without unnecessary complexity, making it a joy to use. The analytics provided by GuestRevu are not only insightful but also highly actionable. They go beyond surface-level metrics to deliver deep, relevant insights that empower businesses to make informed decisions. The reporting is clear, concise, and tailored ...
See full reviewBusiness optimisation Manager
1 months ago
Verified
... While GuestRevu's platform excels in providing an intuitive and user-friendly experience, there is an opportunity to enhance its functionality by making data export options even more versatile. The ability to view and generate PDFs directly within the platform is incredibly convenient and allows for seamless reporting. However, there are occasions when documenting specific information in Excel is necessary, particularly for deeper analysis or integration with other systems. Currently, exporting detailed data into Excel can feel a bit time-consuming, especially when dealing with specific or segmented datasets. Streamlining this process—perhaps by offering more tailored export options or automating repetitive tasks—would make an already efficient platform even more powerful. That said, the platform's strengths far outweigh this minor limitation, and the flexibility ...
See full reviewGeneral manager
1 months ago
Verified
... Nothing, all aspects are exceptional. Our rep Amy Bradford is just wonderful and helps us. ...
See full reviewDirector of IT
1 months ago
Verified
... GuestRevu's comprehensive platform has transformed how we manage both guest satisfaction surveys and our online reputation across multiple review channels. Their system excels at proactively collecting guest feedback through well-timed surveys while simultaneously monitoring and managing our online reputation across various platforms. This dual approach ensures no guest voice goes unheard.The immediate insights into guest feedback and reviews empower our teams to swiftly ...
See full reviewDirector of IT
1 months ago
Verified
... GuestRevu's comprehensive platform has transformed how we manage both guest satisfaction surveys and our online reputation across multiple review channels. Their system excels at proactively ...
See full reviewDirector of IT
1 months ago
Verified
... GuestRevu: Revolutionizing Guest Experience Through Feedback Intelligence ...
See full reviewDirector of IT
1 months ago
Verified
... GuestRevu's comprehensive platform has transformed how we manage both guest satisfaction surveys and our online reputation across multiple review channels. Their system excels at proactively ...
See full reviewCo-Founder
27 days ago
Verified
... More analytics in the custom guest survey would be nice. Ideally, the system suggest how we can analyze free-format questions. ...
See full reviewCo-Founder
27 days ago
Verified
... The staff are very attentive to respond and helpful. Tools are generally intuitive and works well with most channels' integration. ...
See full reviewCo-Founder
27 days ago
Verified
... More analytics in the custom guest survey would be nice. Ideally, the system suggest how we can analyze free-format questions. ...
See full reviewCo-Founder
27 days ago
Verified
... The staff are very attentive to respond and helpful. Tools are generally intuitive and works well with most channels' integration. ...
See full reviewCo-Founder
27 days ago
Verified
... The staff are very attentive to respond and helpful. Tools are generally intuitive and works well with most channels' integration. ...
See full reviewSales and Makreting Manager
27 days ago
Verified
... An incredible tool which helps us collate vital information in relation to our service delivery strategy. In addition to this, having all data housed in 1 place allows us to strength our BTC ...
See full reviewSales and Makreting Manager
27 days ago
Verified
... The system is very detailed and informative. If there was a way we could plug this into our reservations system so that the info would extrauplate across platforms that would be invaluable. ...
See full reviewSales and Makreting Manager
27 days ago
Verified
... An incredible tool which helps us collate vital information in relation to our service delivery strategy. In addition to this, having all data housed in 1 place allows us to strength our BTC ...
See full reviewSales and Makreting Manager
27 days ago
Verified
... An incredible tool which helps us collate vital information in relation to our service delivery strategy. In addition to this, having all data housed in 1 place allows us to strength our BTC ...
See full reviewBusiness Support Manager - Hotels & Inns
26 days ago
Verified
... This product gives us real feedback from our guests on the areas of the business that matter too us. We can tailor the questionaries to our specific needs and is an easy tool to use. ...
See full reviewBusiness Support Manager - Hotels & Inns
26 days ago
Verified
... Overall, like i have said before it does what it says on the tin, and we get the information back that we need - occasionally some of the reports dont fit on a page, or cannot be filtered into what ...
See full reviewBusiness Support Manager - Hotels & Inns
26 days ago
Verified
... Overall, like i have said before it does what it says on the tin, and we get the information back that we need - occasionally some of the reports dont fit on a page, or cannot be filtered into what ...
See full reviewBusiness Support Manager - Hotels & Inns
26 days ago
Verified
... This product gives us real feedback from our guests on the areas of the business that matter too us. We can tailor the questionaries to our specific needs and is an easy tool to use. ...
See full reviewCoFounder
21 days ago
Verified
... Ultimate Review Dashboard For Our Hostel Brand ...
See full reviewCoFounder
21 days ago
Verified
... I would like to see a strong connection with AirBnB so that the guest review score percentages come into Guest Revu. ...
See full reviewDirector of Sales
20 days ago
Verified
... Help full for controlling our guests needs ...
See full reviewDirector of Sales
20 days ago
Verified
... Easy to Seeing the guests comment, it’s help us to improve more better, To see our competitors movement and what they do. ...
See full reviewDirector of Sales
20 days ago
Verified
... Easy to Seeing the guests comment, it’s help us to improve more better, To see our competitors movement and what they do. ...
See full reviewDirector of Sales
20 days ago
Verified
... Feature from tools menu more easy to use, available Language in “Bahasa” version, how to know the competitor do about the promo campaign. ...
See full reviewDirector of Sales
20 days ago
Verified
... Feature from tools menu more easy to use, available Language in “Bahasa” version, how to know the competitor do about the promo campaign. ...
See full reviewGroup Marketing & Sales Manager
19 days ago
Verified
... Realtime Guest Feedback and simple reputation management ...
See full reviewGroup Marketing & Sales Manager
19 days ago
Verified
... Realtime Guest Feedback and simple reputation management ...
See full reviewGroup Marketing & Sales Manager
19 days ago
Verified
... Realtime Guest Feedback and simple reputation management ...
See full reviewGroup Marketing & Sales Manager
19 days ago
Verified
... Realtime Guest Feedback and simple reputation management ...
See full reviewGeneral Manager
19 days ago
Verified
... GuestRevu is an excellent tool to give your guest the opportunity to really tell you what they think. Through this and their integration with other online review platforms like Google, Booking.com ...
See full reviewGeneral Manager
19 days ago
Verified
... GuestRevu is an excellent tool to give your guest the opportunity to really tell you what they think. Through this and their integration with other online review platforms like Google, Booking.com and TripAdvisor, you truly get a sense of where you excel and what you need to work on. The rest of their consolidated ...
See full reviewGeneral Manager
19 days ago
Verified
... GuestRevu is an excellent tool to give your guest the opportunity to really tell you what they think. Through this and their integration with other online review platforms like Google, Booking.com and TripAdvisor, you truly get a sense of where you excel and what you need to work on. The rest of their consolidated reporting is also excellent, with both detailed reports and 'snapshots ...
See full reviewGeneral Manager
19 days ago
Verified
... GuestRevu is an excellent tool to give your guest the opportunity to really tell you what they think. Through this and their integration with other online review platforms like Google, Booking.com ...
See full reviewGeneral Manager
19 days ago
Verified
... Perhaps adding graphs to a customized report would be great added feature. The info can be exported and can do it yourself but would be great to have more customizing options for reports and what you ...
See full reviewGeneral Manager
19 days ago
Verified
... Perhaps adding graphs to a customized report would be great added feature. The info can be exported and can do it yourself but would be great to have more customizing options for reports and what you ...
See full reviewGeneral Manager
19 days ago
Verified
... Perhaps adding graphs to a customized report would be great added feature. The info can be exported and can do it yourself but would be great to have more customizing options for reports and what you ...
See full reviewDirector of Marketing & Brand
18 days ago
Verified
... How it can easily manage and sort all of our different areas from hotel to restaurants. The instant email notifications from surveys to reviews are always great and really helpful! As well as the ...
See full reviewDirector of Marketing & Brand
18 days ago
Verified
... How it can easily manage and sort all of our different areas from hotel to restaurants. The instant email notifications from surveys to reviews are always great and really helpful! As well as the ...
See full reviewDirector of Marketing & Brand
18 days ago
Verified
... The ability to make some of the changes ourselves that we currently cannot like building/editing surveys or setting up new accounts. But the team is always so helpful in our requests. ...
See full reviewRegional Sales Manager
17 days ago
Verified
... GuestRevu is a very practical and straight forward platform to use for reputation management and we have seen an increase in the number of reviews left for both our hotel and restaurant since ...
See full reviewRegional Sales Manager
17 days ago
Verified
... GuestRevu is a very practical and straight forward platform to use for reputation management and we have seen an increase in the number of reviews left for both our hotel and restaurant since starting to use it. The set up of the survey was easy and can be personalized, as is the way in which we collect the the data. The reporting function is very helpful with a summary ...
See full reviewRegional Sales Manager
17 days ago
Verified
... GuestRevu is a very practical and straight forward platform to use for reputation management and we have seen an increase in the number of reviews left for both our hotel and restaurant since starting to use it. The set up of the survey was easy and can be personalized, as is the way in which we collect the the data. The reporting function is very helpful with a summary, and easy to use filters to pinpoint ...
See full reviewCommunity Manager
20 days ago
Verified
... Easy to see reviews Easy to respond to those reviews calculates your average percentage which is very help when trying to do reports. ...
See full reviewCommunity Manager
20 days ago
Verified
... Time it take to filter into guest revue and show that you have responded and updated that you have completed the comments. ...
See full reviewCommunity Manager
20 days ago
Verified
... Time it take to filter into guest revue and show that you have responded and updated that you have completed the comments. ...
See full reviewCommunity Manager
20 days ago
Verified
... Easy to see reviews Easy to respond to those reviews calculates your average percentage which is very help when trying to do reports. ...
See full reviewCommunity Manager
20 days ago
Verified
... Time it take to filter into guest revue and show that you have responded and updated that you have completed the comments. ...
See full reviewCommunity Manager
20 days ago
Verified
... Time it take to filter into guest revue and show that you have responded and updated that you have completed the comments. ...
See full reviewCommercial Director
13 days ago
Verified
... Excellent customer service, quick & efficient replies to any queries, confirmation email confirming resolution of query. Portal easy to use & navigate with timely reports summarizing previous period ...
See full reviewCommercial Director
13 days ago
Verified
... Noting to improved -Really like the detail in the reports which can be downloaded in different formats with different information. ...
See full reviewCommercial Director
13 days ago
Verified
... Excellent customer service, quick & efficient replies to any queries, confirmation email confirming resolution of query. Portal easy to use & navigate with timely reports summarizing previous period ...
See full reviewCommercial Director
13 days ago
Verified
... Excellent customer service, quick & efficient replies to any queries, confirmation email confirming resolution of query. Portal easy to use & navigate with timely reports summarizing previous period ...
See full reviewCommercial Director
13 days ago
Verified
... Excellent customer service, quick & efficient replies to any queries, confirmation email confirming resolution of query. Portal easy to use & navigate with timely reports summarizing previous period ...
See full reviewCommercial Director
13 days ago
Verified
... Excellent customer service, quick & efficient replies to any queries, confirmation email confirming resolution of query. Portal easy to use & navigate with timely reports summarizing previous period ...
See full reviewCommercial Director
13 days ago
Verified
... Noting to improved -Really like the detail in the reports which can be downloaded in different formats with different information. ...
See full reviewConsultant
13 days ago
Verified
... Seamless operation, survey useful and timely, saves time on collecting review from other platforms, making reputation management and feedback much easier to collect and handle. ...
See full reviewConsultant
13 days ago
Verified
... Seamless operation, survey useful and timely, saves time on collecting review from other platforms, making reputation management and feedback much easier to collect and handle. ...
See full reviewConsultant
13 days ago
Verified
... Seamless operation, survey useful and timely, saves time on collecting review from other platforms, making reputation management and feedback much easier to collect and handle. ...
See full reviewGeneral Mananger
13 days ago
Verified
... Personally nothing, worked on this for years and love the improvements that comes regularly. I enjoy working on it 100% ...
See full reviewGeneral Mananger
13 days ago
Verified
... Guest Revu is absolutely amazing. Also such a joy to work on and informative in all aspects. ...
See full reviewGeneral Mananger
13 days ago
Verified
... Guest Revu is absolutely amazing. Also such a joy to work on and informative in all aspects. ...
See full reviewDirector of Sales and Marketing
13 days ago
Verified
... So easy to use. Visually it is easy on the eye, and the depth of information and details provided is excellent. We love the customizable nature of this platform, however we especially love the ...
See full reviewDirector of Sales and Marketing
13 days ago
Verified
... So easy to use. Visually it is easy on the eye, and the depth of information and details provided is excellent. We love the customizable nature of this platform, however we especially love the ...
See full reviewDirector of Sales and Marketing
13 days ago
Verified
... So easy to use. Visually it is easy on the eye, and the depth of information and details provided is excellent. We love the customizable nature of this platform, however we especially love the translation ...
See full reviewDirector of Sales and Marketing
13 days ago
Verified
... So easy to use. Visually it is easy on the eye, and the depth of information and details provided is excellent. We love the customizable nature of this platform, however we especially love the ...
See full reviewGeneral Manager
12 days ago
Verified
... We are a luxury 4 stars hotel were built in 2011 which already exist for 13 years in operations however with this very detail review platform has successfully create connection between customer and ...
See full reviewGeneral Manager
12 days ago
Verified
... If I could suggest your filter could expand not only collecting review from Booking.com and Google but with any other booking platform such as Expedia which already exist in your dashboard anyway. ...
See full reviewGeneral Manager
12 days ago
Verified
... We are a luxury 4 stars hotel were built in 2011 which already exist for 13 years in operations however with this very detail review platform has successfully create connection between customer and ...
See full reviewGeneral Manager
12 days ago
Verified
... We are a luxury 4 stars hotel were built in 2011 which already exist for 13 years in operations however with this very detail review platform has successfully create connection between customer and ...
See full reviewGeneral Manager
12 days ago
Verified
... If I could suggest your filter could expand not only collecting review from Booking.com and Google but with any other booking platform such as Expedia which already exist in your dashboard anyway. ...
See full reviewDigital Consultant
11 days ago
Verified
... The layout is very clean and enables you to drill-down on any review easily. Plus, the system flags all reviews that have or need a management response. Auto-responders may prove useful. ...
See full reviewFounder
11 days ago
Verified
... Very easy to use and follow user interface. The platform is such that multiple properties can be monitored from one 1 login which is great for growing businesses like us. The API ability into many platforms means guest emails are pulled into the survey platform and automatically sent - a great feature given the time it saves for ops. And no client is ever missed out in the process. We like the ability to combine various review websites and compare reputation against other operators. The customizable survey looks professional and works ...
See full reviewFounder
11 days ago
Verified
... Very easy to use and follow user interface. The platform is such that multiple properties can be monitored from one 1 login which is great for growing businesses like us. The API ability into many platforms means guest emails are pulled into the survey platform and automatically sent - a great feature given the time it saves for ops. And no client is ever missed out in the process. We like the ability to combine various review websites and compare reputation against other operators. The customizable survey looks professional and works fast. The well presented and pre-built TripAdivsor review at the end is handy as Guests are basically doing 2 surveys/reviews in one session! Fantastic product to use to collect and collate reviews. Translate ...
See full reviewFounder
11 days ago
Verified
... Very easy to use and follow user interface. The platform is such that multiple properties can be monitored from one 1 login which is great for growing businesses like us. The API ability into many platforms means guest emails are pulled into the survey platform and automatically sent - a great feature given the time it saves for ops. And no client is ever missed out in the process. We like the ability to combine various review websites and compare reputation against other operators. The customizable survey looks professional and works fast. The well presented and pre-built TripAdivsor review at the end is handy as Guests are basically doing 2 surveys/reviews in one session! Fantastic product to use to collect and collate reviews. Translate language is also a great feature for non ...
See full reviewFounder
11 days ago
Verified
... Very easy to use and follow user interface. The platform is such that multiple properties can be monitored from one 1 login which is great for growing businesses like us. The API ability into many platforms means guest ...
See full reviewFounder
11 days ago
Verified
... Very easy to use and follow user interface. The platform is such that multiple properties can be monitored from one 1 login which is great for growing businesses like us. The API ability into many platforms means guest emails are pulled into the survey platform and automatically sent - a great feature given the time it saves for ops. And no client is ever missed out in the process. We like the ability to combine various review ...
See full reviewFounder
11 days ago
Verified
... Very easy to use and follow user interface. The platform is such that multiple properties can be monitored from one 1 login which is great for growing businesses like us. The API ability into many platforms means guest emai ...
See full reviewFounder
11 days ago
Verified
... Very easy to use and follow user interface. The platform is such that multiple properties can be monitored from one 1 login which is great for growing businesses like us. The API ability into many platforms means guest emails are pulled into the survey platform and automatically sent - a great feature given the time it saves for ops. And no client is ever missed out in the process. We like the ability to combine various review websites and compare ...
See full reviewFounder
11 days ago
Verified
... Ability to modify guest survey without having to engage support as this is simple work. Would prefer to respond to reviews directly from GuestRevu instead of open the review website separately. ...
See full reviewUser Interface
Accessible
Hoteliers often commend GuestRevu's user interface for its ease of navigation, allowing users to effortlessly find and utilize features. The visual design is often highlighted as modern and professional, appealing to the aesthetic needs of the users. The interface is known for its quick responsiveness, ensuring a seamless user experience without lag. Customizability is an appreciated feature, as it allows users to personalize dashboards and settings, adapting the interface to their specific requirements. The clarity of information presented, particularly in dashboards and summary reports, aids users in easily understanding key data and insights. Additionally, the platform's usability is noted as being intuitive for first-time users, reducing the need for extensive training. The ability to monitor multiple properties from a single login is particularly valued for growing businesses, enhancing the management process. However, some users have pointed out minor issues with navigating reviews, indicating room for improvement in certain areas.
General Manager
2 months ago
Verified
... Easy to use. Can communicate with guests directly and track and trace the origin. I like the graphs shown and the in-depth statistics ...
See full reviewMarketing Coordinator
2 months ago
Verified
... Very satisfied with their service and platform ...
See full reviewLodge Custodian
2 months ago
Verified
... Everything. Easy to navigate to the report you are looking for. Reports are accurate and easy to understand. Competitors section, important to know how your competitors are doing. ...
See full reviewGeneral manager
1 months ago
Verified
... Nothing, all aspects are exceptional. Our rep Amy Bradford is just wonderful and helps us. ...
See full reviewDirector of IT
1 months ago
Verified
... GuestRevu's comprehensive platform has transformed how we manage both guest satisfaction surveys and our online reputation across multiple review channels. Their system excels at proactively ...
See full reviewCo-Founder
27 days ago
Verified
... More analytics in the custom guest survey would be nice. Ideally, the system suggest how we can analyze free-format questions. ...
See full reviewBusiness Support Manager - Hotels & Inns
26 days ago
Verified
... Overall, like i have said before it does what it says on the tin, and we get the information back that we need - occasionally some of the reports dont fit on a page, or cannot be filtered into what ...
See full reviewBusiness Support Manager - Hotels & Inns
26 days ago
Verified
... Overall, like i have said before it does what it says on the tin, and we get the information back that we need - occasionally some of the reports dont fit on a page, or cannot be filtered into what ...
See full reviewBusiness Support Manager - Hotels & Inns
26 days ago
Verified
... Overall, like i have said before it does what it says on the tin, and we get the information back that we need - occasionally some of the reports dont fit on a page, or cannot be filtered into what ...
See full reviewDirector of Sales
20 days ago
Verified
... Feature from tools menu more easy to use, available Language in “Bahasa” version, how to know the competitor do about the promo campaign. ...
See full reviewDirector of Sales
20 days ago
Verified
... Easy to Seeing the guests comment, it’s help us to improve more better, To see our competitors movement and what they do. ...
See full reviewDirector of Sales
20 days ago
Verified
... Easy to Seeing the guests comment, it’s help us to improve more better, To see our competitors movement and what they do. ...
See full reviewIT
19 days ago
Verified
... Good UX/UI, Easy to use, Support easy to contact, User friendly - Thank you so much for survey in this time. ...
See full reviewGroup Marketing & Sales Manager
19 days ago
Verified
... Guest Revu gives us real time guest feedback with easily identifiable areas for improvement as well as acknowledgement of departments who consistently deliver on high service standards. The easy access ...
See full reviewGroup Marketing & Sales Manager
19 days ago
Verified
... Guest Revu gives us real time guest feedback with easily identifiable areas for improvement as well as acknowledgement of departments who consistently deliver on high service standards. The easy access dashboard and summary ...
See full reviewGroup Marketing & Sales Manager
19 days ago
Verified
... Guest Revu gives us real time guest feedback with easily identifiable areas for improvement as well as acknowledgement of departments who consistently deliver on high service standards. The easy access dashboard and summary reports ...
See full reviewGroup Marketing & Sales Manager
19 days ago
Verified
... Guest Revu gives us real time guest feedback with easily identifiable areas for improvement as well as acknowledgement of departments who consistently deliver on high service standards. The easy access dashboard ...
See full reviewDigital Project Manager
19 days ago
Verified
... The design of the surveys could be improved (it would be great to have more flexibility in terms of the design). ...
See full reviewDigital Project Manager
19 days ago
Verified
... The design of the surveys could be improved (it would be great to have more flexibility in terms of the design). ...
See full reviewDirector
18 days ago
Verified
... For a modest monthly investment, we get access to world class consolidated feedback about our hotel business. GuestRevu enables smaller, owner run, hotels to "see" their investment through the eyes ...
See full reviewDirector of Marketing & Brand
18 days ago
Verified
... The ability to make some of the changes ourselves that we currently cannot like building/editing surveys or setting up new accounts. But the team is always so helpful in our requests. ...
See full reviewRegional Sales Manager
17 days ago
Verified
... GuestRevu is a very practical and straight forward platform to use for reputation management and we have seen an increase in the number of reviews left for both our hotel and restaurant since starting to use it. The set up of the survey was easy ...
See full reviewRegional Sales Manager
17 days ago
Verified
... GuestRevu is a very practical and straight forward platform to use for reputation management and we have seen an increase in the number of reviews left for both our hotel and restaurant since starting to use it. The set up of the survey was easy ...
See full reviewRegional Sales Manager
17 days ago
Verified
... When wanting to tick resolved on specific review on the review page, it would be easier to tick from the front page rather than having to go into each review under Actions. ...
See full reviewRegional Sales Manager
17 days ago
Verified
... GuestRevu is a very practical and straight forward platform to use for reputation management and we have seen an increase in the number of reviews left for both our hotel and restaurant since ...
See full reviewRegional Sales Manager
17 days ago
Verified
... GuestRevu is a very practical and straight forward platform to use for reputation management and we have seen an increase in the number of reviews left for both our hotel and restaurant since ...
See full reviewRegional Sales Manager
17 days ago
Verified
... GuestRevu is a very practical and straight forward platform to use for reputation management and we have seen an increase in the number of reviews left for both our hotel and restaurant since starting to use it. The set up of the survey was easy ...
See full reviewCommunity Manager
20 days ago
Verified
... Time it take to filter into guest revue and show that you have responded and updated that you have completed the comments. ...
See full reviewCommunity Manager
20 days ago
Verified
... Time it take to filter into guest revue and show that you have responded and updated that you have completed the comments. ...
See full reviewCommercial Director
13 days ago
Verified
... Excellent customer service, quick & efficient replies to any queries, confirmation email confirming resolution of query. Portal easy to use & navigate with timely reports summarizing previous period ...
See full reviewGeneral Mananger
13 days ago
Verified
... Guest Revu is absolutely amazing. Also such a joy to work on and informative in all aspects. ...
See full reviewDirector of Sales and Marketing
13 days ago
Verified
... Best and Most Easy Guest Satisfaction Survey Tool ever! ...
See full reviewDirector of Sales and Marketing
13 days ago
Verified
... There are a few instances where you go back to the start of are view page when you are working further down the list of reviews and you have to click back pages. ...
See full reviewDirector of Sales and Marketing
13 days ago
Verified
... There are a few instances where you go back to the start of are view page when you are working further down the list of reviews and you have to click back pages. ...
See full reviewDirector of Sales and Marketing
13 days ago
Verified
... There are a few instances where you go back to the start of are view page when you are working further down the list of reviews and you have to click back pages. ...
See full reviewDirector of Sales and Marketing
13 days ago
Verified
... There are a few instances where you go back to the start of are view page when you are working further down the list of reviews and you have to click back pages. ...
See full reviewFounder
11 days ago
Verified
... Very easy to use and follow user interface. The platform is such that multiple properties can be monitored from one 1 login which is great for growing businesses like us. The API ability into many platforms means guest emails are pulled into the survey platform and automatically sent - a great feature given the time it saves for ops. And no client is ever missed out in the process. We like the ability to combine various review websites and compare reputation against other operators. The customizable survey looks ...
See full reviewFounder
11 days ago
Verified
... Very easy to use and follow user interface. The platform is such that multiple properties can be monitored from one 1 login which is great for growing businesses like us. The API ability into many platforms means guest emails are pulled into the survey platform and automatically sent - a great feature given the time it saves for ops. And no client is ever missed out in the process. We like the ability to combine various review websites and compare reputation against other operators. The customizable survey looks professional and works fast. The well ...
See full reviewWhat Types of Hotels GuestRevu is Popular For
Size
110 | Large (75-199 room)
176 | Medium (25-74 room)
111 | Small (10-24 room)
33 | X-Large (200+ room)
56 | X-Small (1-9 room)
Country
235 | South Africa
94 | United Kingdom
23 | United States of America
17 | Kenya
11 | Botswana
10 | Zimbabwe
7 | Tanzania
7 | Zambia
5 | Canada
5 | Ireland
4 | Uganda
4 | Thailand
4 | France
4 | Namibia
3 | Mexico
3 | Malawi
3 | Maldives
3 | Indonesia
3 | Cambodia
3 | India
3 | Switzerland
2 | Spain
2 | Greece
2 | Poland
2 | Seychelles
2 | Germany
2 | Romania
2 | Australia
1 | Saint Vincent and the Grenadines
1 | Italy
1 | Dominican Republic
1 | Netherlands
1 | Denmark
1 | Israel
1 | New Zealand
1 | Nigeria
1 | Malta
1 | Iceland
1 | Cyprus
1 | Japan
1 | Mozambique
1 | Ghana
1 | Belgium
1 | Antigua and Barbuda
1 | Virgin Islands, U.S.
1 | Congo (Brazzaville)
1 | Sierra Leone
1 | Bangladesh
Type
179 | Bed & Breakfast & Inns
206 | Boutiques
105 | Branded Hotels
13 | Casinos
69 | City Center Hotels
118 | Airport/Conference Hotels
44 | Extended Stay & Serviced Apartments
16 | Hostels
86 | Limited Service & Budget Hotels
229 | Luxury Hotels
3 | Motels
147 | Resorts
15 | RV Parks & Campgrounds
7 | Vacation Rentals & Villas
Region
31 | North America
123 | Europe
18 | Asia Pacific
3 | Oceania
1 | Middle East
4 | Central America
305 | Africa
Category
319 | Reputation Management
433 | Guest Surveys & Feedback
Didn’t find what you were looking for?
Capabilities
All your online reviews in one place
Respond to reviews with ease
Sentiment analysis
Track trends across multiple review sites
Features
Surveys & Feedback
Review Generation
Follow-up & Resolution
Reporting, Analytics & Insights
Channels
Admin & Settings
Recommended by
Achievements
This vendor's trending score is rising, GuestRevu is the #2 most trending product in the Reputation Management category (out of 50) and the #119 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreGuestRevu has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseHoteliers voted GuestRevu as the #1 Reputation Management provider in the 2024 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceHotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.
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GuestRevu Case Studies
How Pamarah Lodge Understood Guest Experience Better and Achieved an NPS of 91 with GuestRevu
Victoria Falls (Zimbabwe)
How The Hotel Folk Used GuestRevu to Understand Guest Behavior and Adapt to Their Needs to Drive Direct Bookings
Thorpeness (United Kingdom)
GuestRevu, RoomRaccoon and MINT Hotels - how this tech integration worked perfectly for innovative manageMINT
Randburg (South Africa)
References
"I wouldn't hesitate recommending any hotelier puts this platform into use as soon as possible. The insights we've gained from GuestRevu have been absolutely valuable to our business and I couldn't recommend it highly enough."
"Before we had some knowledge, but now we can go deep into it. We can aggregate comments from our guests about a specific building, or a specific type of apartment — what are the issues, positive or negative. So we are able to make changes based on the insight we get"
"It was the product demo we had that convinced us to implement GuestRevu questionnaires. Just seeing what we could do with the questionnaire and how much easier and more useful this was than our previous comment cards - it was a no brainer!"
"I was unsure of the extra cost to start, but once we saw the clear information provided and the amount of responses we were getting from the trail, then to roll it out [to the rest of the group] was a simple decision. It’s is a natural add on to our site business meetings. We can also see repeating issues and therefore are able to deal with them faster."
"I was unsure of the extra cost to start, but once we saw the clear information provided and the amount of responses we were getting from the trail, then to roll it out [to the rest of the group] was a simple decision. It’s is a natural add on to our site business meetings. We can also see repeating issues and therefore are able to deal with them faster."
"I would highly recommend GuestRevu, as it truly allows you build that open bridge between management and customers, and get on a more personal level with your guests and see things through their eyes."
"Through GuestRevu, we are able to ensure that the quality of all the lodges that fall within the reserve remain high. Every month, we receive customised guest feedback reports that form a large part of management decisions that are made day to day."
"GuestRevu has completely changed the way we manage our business from the way we interact with our guests to how we market, plan for the future and how we develop our business with our guests in mind. Our guest feedback is at an all-time high and by getting this honest and clear feedback we have been able to raise our standards and respond quickly to any issues that may arise. I see us having a long relationship with GuestRevu."
Featured Customers
More Products by GuestRevu
Hotelier Rating
Hoteliers like GuestRevu for its robust reputation management capabilities, effectively consolidating reviews from multiple platforms and providing insightful analytics to enhance guest experiences. Users appreciate the platform's ability to increase review volume and online visibility, ultimately boosting their online reputation. GuestRevu's survey and feedback tools allow for quick service recovery and operational efficiency, contributing to cost savings and revenue growth. Integrations with other systems provide a seamless user experience, although deeper integration with some platforms is suggested.
AI-generated from the text of customer reviews
Looking for specific info?
Fantastic support & survey product.
Founder from 1 to 4 room Boutique in Khwai (Botswana)
Guest Revu's free version is better than most paid versions. We will be upgrading shortly. You can visit our hotel site at https://lahaciendacyprus.com if curious.
Digital Consultant from 10 to 24 room Bed & Breakfast & Inn in Agios Athanasios (Cyprus)
Comprehensive evaluation platform
General Manager from 100 to 199 room Boutique in Banjarmasin (Indonesia)
Best and Most Easy Guest Satisfaction Survey Tool ever!
Director of Sales and Marketing from 100 to 199 room Bed & Breakfast & Inn in Cairns (Australia)
Guest Revu is absolutely amazing. Also such a joy to work on and informative in all aspects.
General Mananger from 25-49 room Resort in Port Elizabeth (South Africa)
Excellent platform
Consultant from 10 to 24 room Bed & Breakfast & Inn in Hurley (United Kingdom)
1st Class Customer Service
Commercial Director from 25-49 room Boutique in Enniskillen (United Kingdom)
Guest surveys & feedback
Regional Sales Manager from 25-49 room Bed & Breakfast & Inn in Bushmills (United Kingdom)
Great product for our Hotel!
Director of Marketing & Brand from 100 to 199 room Boutique in Phoenix (United States of America)
Guestrevu provides big benefits to small businesses
Director from 10 to 24 room Bed & Breakfast & Inn in Bathurst (South Africa)
Expert Q&A and Partner Recommendations
Submit RecommendationWhat does this product or service do well?
GuestRevu makes gathering and managing guest feedback simple and effective for hoteliers. It automates surveys, consolidates reviews from various platforms, and provides insightful analytics to help them improve guest experiences.
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What differentiates this product or service from the competition?
GuestRevu stands out for its seamless integration with other hotel systems, enabling properties to elevate the guest experience. Its surveys have customizable options, and it focus on managing and responding to reviews efficiently.
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Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Make sure to fully leverage its integration capabilities with tools like a CRM. This will allow you to automate and personalize the guest feedback process, ensuring feedback is collected at the right moment and through the most effective channels.
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News
GuestRevu
1 week ago
How Pamarah Lodge Understood Guest Experience Better and Achieved an NPS of 91 with GuestRevu
GuestRevu
1 month ago
Winners of the GuestRevu GREAT Awards 2024 Announced
GuestRevu
2 months ago
Shortlisted Hotels for the 2024 GREAT Awards Announced
GuestRevu
7 months ago
Entries open for the 2024 GuestRevu GREAT Awards
GuestRevu
1 year ago
How The Hotel Folk Used GuestRevu to Understand Guest Behavior and Adapt to Their Needs to Drive Direct Bookings
GuestRevu
1 year ago
GuestRevu, RoomRaccoon and MINT Hotels - how this tech integration worked perfectly for innovative manageMINT
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GuestRevu has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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