General Manager

2 months ago

Verified

... Easy to use. Can communicate with guests directly and track and trace the origin. I like the graphs shown and the in-depth statistics ...

General Manager

2 months ago

Verified

... Easy to use. Can communicate with guests directly and track and trace the origin. I like the graphs shown and the in-depth statistics ...

General Manager

2 months ago

Verified

... Wish I could report guests or block guests. "The guest is always right" is not true and it seems like a one way firing range when guests are complaining about something. I also think certain words ...

General Manager

2 months ago

Verified

... GuestRevu vs Guest Reviews ...

General Manager

2 months ago

Verified

... Easy to use. Can communicate with guests directly and track and trace the origin. I like the graphs shown and the in-depth statistics ...

General Manager

2 months ago

Verified

... Wish I could report guests or block guests. "The guest is always right" is not true and it seems like a one way firing range when guests are complaining about something. I also think certain words should be blocked so guests can't use it. Sometimes it seems like guests just want to complain about something to either get something for free or just to complain. I also thinks some guests complain on Google, but then also on booking.com and tripadvisor and I have to explain the same story over and over. Get guests to complete only one survey at a time, if possible. I also think guests should first complete some questions: i.e. Was it reported to management? These days guests of color uses the word racism too often. All our guests receive our rules and regulations before they come onto the resort ...

General Manager

2 months ago

Verified

... Wish I could report guests or block guests. "The guest is always right" is not true and it seems like a one way firing range when guests are complaining about something. I also think certain words ...

General Manager

2 months ago

Verified

... Easy to use. Can communicate with guests directly and track and trace the origin. I like the graphs shown and the in-depth statistics ...

General Manager

2 months ago

Verified

... Wish I could report guests or block guests. "The guest is always right" is not true and it seems like a one way firing range when guests are complaining about something. I also think certain words should be blocked so guests can't use it. Sometimes it seems like guests just want to complain about something to either get something for free or just to complain. I also thinks some guests complain on Google, but then also on booking.com and tripadvisor and I have to explain the same story over and over. Get guests to complete only one survey at a time, if possible. I also think guests should first complete some questions ...

General Manager

2 months ago

Verified

... Wish I could report guests or block guests. "The guest is always right" is not true and it seems like a one way firing range when guests are complaining about something. I also think certain words ...

Marketing Coordinator

2 months ago

Verified

... They are always willing the help out and their platform is very easy to navigate. They provide assistance in gathering vital and important feedback allowing us to improve our service and offerings. ...

Marketing Coordinator

2 months ago

Verified

... Very satisfied with their service and platform ...

Marketing Coordinator

2 months ago

Verified

... They are always willing the help out and their platform is very easy to navigate. They provide assistance in gathering vital and important feedback allowing us to improve our service and offerings. ...

Hotel Manager

10 months ago

Verified

... connection to all ORMs. Some are connected like Google, others like TripAdvisor or booking are not. That is a pity. Ticket system is not working. 4 tickets raised, not a single reaction from support. ...

Hotel Manager

10 months ago

Verified

... connection to all ORMs. Some are connected like Google, others like TripAdvisor or booking are not. That is a pity. Ticket system is not working. 4 tickets raised, not a single reaction from support. ...

Hotel Manager

10 months ago

Verified

... connection to all ORMs. Some are connected like Google, others like TripAdvisor or booking are not. That is a pity. Ticket system is not working. 4 tickets raised, not a single reaction from support. ...

Administrator

5 months ago

Verified

... The world is every changing: However, we are all just people, trying to do our best.Always stay in touch with your clients. That is all I think. ...

Owner

2 months ago

Verified

... It is wonderful to see all you reviews in one place and also the tips on how to manage reviews. ...

Owner

2 months ago

Verified

... GuestRevu are teaching me so at this stage I am learning from them. I am happy with the membership. Good luck ...

Lodge Custodian

2 months ago

Verified

... So far so good nothing to complaining about or change. Beautiful tool to use for your lodge or hotel. Maybe training if something new introduced on the system. ...

Business optimisation Manager

1 months ago

Verified

... GuestRevu has proven to be an exceptional tool in every aspect. The platform is designed with user-friendliness at its core, making it incredibly easy to navigate, even for those who may not be tech-savvy. Its intuitive interface ensures that tasks can be completed quickly and efficiently, allowing users to focus on delivering excellent guest experiences rather than getting bogged down by complicated systems. The thoughtful design enables users to find exactly what they need without unnecessary complexity, making it a joy to use. The analytics provided by GuestRevu are not only insightful but also highly actionable. They go beyond surface-level metrics to deliver deep, relevant insights that empower businesses to make informed decisions. The reporting is clear, concise, and tailored to the practical needs of hospitality professionals. The dynamic nature of the system allows for seamless adaptation to the ever-changing needs of the hospitality industry, ensuring it remains a valuable tool in achieving operational and strategic goals. What truly sets GuestRevu apart, however, is its support team. They exemplify excellence and professionalism ...

General manager

1 months ago

Verified

... Nothing, all aspects are exceptional. Our rep Amy Bradford is just wonderful and helps us. ...

General manager

1 months ago

Verified

... Nothing, all aspects are exceptional. Our rep Amy Bradford is just wonderful and helps us. ...

Director of IT

1 months ago

Verified

... GuestRevu's comprehensive platform has transformed how we manage both guest satisfaction surveys and our online reputation across multiple review channels. Their system excels at proactively collecting guest feedback through well-timed surveys while simultaneously monitoring and managing our online reputation across various platforms. This dual approach ensures no guest voice goes unheard.The immediate insights into guest feedback and reviews empower our teams to swiftly identify and resolve any service glitches, turning potential issues into opportunities for improvement. Their intuitive dashboard consolidates all this data, making it simple to track feedback trends, monitor resolution progress, and maintain our stellar market reputation. The real strength lies in their customizable reporting features, allowing us to analyze guest sentiment across different properties and departments. This granular level of insight helps us identify best practices within our portfolio and replicate successful strategies across all locations. The platform's automated alerts ensure that urgent feedback receives immediate attention, while the trend analysis helps us make informed decisions about long-term improvements. What sets GuestRevu apart is their commitment to continuous innovation, particularly with their upcoming AI capabilities, which will further enhance our ability to interpret and act on guest feedback. Their dedicated support team consistently provides excellent ...

Director of IT

1 months ago

Verified

... GuestRevu's comprehensive platform has transformed how we manage both guest satisfaction surveys and our online reputation across multiple review channels. Their system excels at proactively collecting guest feedback through well-timed surveys while simultaneously monitoring and managing our online reputation across various platforms. This dual approach ensures no guest voice goes unheard.The immediate insights into guest feedback and reviews empower our teams to swiftly identify and resolve any service glitches, turning potential issues into opportunities for improvement. Their intuitive dashboard consolidates all this data, making it simple to track feedback trends, monitor resolution progress, and maintain our stellar market reputation. The real strength lies in their customizable reporting features, allowing us to analyze guest sentiment across different properties and departments. This granular level of insight helps us identify best practices within our portfolio and replicate successful strategies across all locations. The platform's automated alerts ensure that urgent feedback receives immediate attention, while the trend analysis helps us make informed decisions about long-term improvements. What sets GuestRevu apart is their commitment to continuous innovation, particularly with their upcoming ...

Co-Founder

27 days ago

Verified

... The staff are very attentive to respond and helpful. Tools are generally intuitive and works well with most channels' integration. ...

Director of Guests

25 days ago

Verified

... Very dedicated to guests feedback, very reactive 24h a day, and extremely helpful. By the way James Ries is amazing! Would definitely recommend it. ...

Director of Guests

25 days ago

Verified

... Very dedicated to guests feedback, very reactive 24h a day, and extremely helpful. By the way James Ries is amazing! Would definitely recommend it. ...

Director of Guests

25 days ago

Verified

... Very dedicated to guests feedback, very reactive 24h a day, and extremely helpful. By the way James Ries is amazing! Would definitely recommend it. ...

CoFounder

21 days ago

Verified

... Ultimate Review Dashboard For Our Hostel Brand ...

Director of Sales

20 days ago

Verified

... Feature from tools menu more easy to use, available Language in “Bahasa” version, how to know the competitor do about the promo campaign. ...

IT

19 days ago

Verified

... Easy to enter, not complicated ...

General Manager

19 days ago

Verified

... Their integration with other platforms. Although they are actively trying and not all of it is in their scope to fix. ...

General Manager

19 days ago

Verified

... Their integration with other platforms. Although they are actively trying and not all of it is in their scope to fix. ...

Digital Project Manager

19 days ago

Verified

... The support team always answer and fix issues very quickly and promptly. They are flexible and proactive, and always look for a solution. ...

Digital Project Manager

19 days ago

Verified

... The support team always answer and fix issues very quickly and promptly. They are flexible and proactive, and always look for a solution. ...

Director

18 days ago

Verified

... For a modest monthly investment, we get access to world class consolidated feedback about our hotel business. GuestRevu enables smaller, owner run, hotels to "see" their investment through the eyes of the guest rather than the rose ...

Director

18 days ago

Verified

... For a modest monthly investment, we get access to world class consolidated feedback about our hotel business. GuestRevu enables smaller, owner run, hotels to "see" their investment through the eyes of the guest rather than the rose-coloured glasses of ownership. A a mundane ...

Director

18 days ago

Verified

... For a modest monthly investment, we get access to world class consolidated feedback about our hotel business. GuestRevu enables smaller, owner run, hotels to "see" their investment through the eyes of the guest rather than the rose-coloured glasses of ownership. A a mundane level, shortcomings in maintenance ...

Director

18 days ago

Verified

... For a modest monthly investment, we get access to world class consolidated feedback about our hotel business. GuestRevu enables smaller, owner run, hotels to "see" their investment through the eyes of the guest rather than the rose-coloured glasses of ownership. A a mundane level, shortcomings in maintenance and "on the ground" service are brought to our attention, which without a permanent ...

Director of Marketing & Brand

18 days ago

Verified

... Great product for our Hotel! ...

Regional Sales Manager

17 days ago

Verified

... GuestRevu is a very practical and straight forward platform to use for reputation management and we have seen an increase in the number of reviews left for both our hotel and restaurant since starting to use it. The set up of the survey was easy and can be personalized, as is the way in which we collect the the data. The reporting function is very helpful with a summary, and easy to use filters to pinpoint specific data to use. The support team are amazing and extremely efficient in replying ...

Community Manager

20 days ago

Verified

... Easy to use ...

Community Manager

20 days ago

Verified

... Time it take to filter into guest revue and show that you have responded and updated that you have completed the comments. ...

Commercial Director

13 days ago

Verified

... Excellent customer service, quick & efficient replies to any queries, confirmation email confirming resolution of query. Portal easy to use & navigate with timely reports summarizing previous period ...

Commercial Director

13 days ago

Verified

... Excellent customer service, quick & efficient replies to any queries, confirmation email confirming resolution of query. Portal easy to use & navigate with timely reports summarizing previous period ...

Commercial Director

13 days ago

Verified

... 1st Class Customer Service ...

Consultant

13 days ago

Verified

... So far, nothing much to improve. Customer service is very efficient and friendly. Quick to resolve any issue or glitch. ...

General Mananger

13 days ago

Verified

... Review, reputation the survey from the guests tell you how to improve. User friendly and informative for sure. ...

General Mananger

13 days ago

Verified

... Review, reputation the survey from the guests tell you how to improve. User friendly and informative for sure. ...

General Mananger

13 days ago

Verified

... Guest Revu is absolutely amazing. Also such a joy to work on and informative in all aspects. ...

General Manager

12 days ago

Verified

... We are a luxury 4 stars hotel were built in 2011 which already exist for 13 years in operations however with this very detail review platform has successfully create connection between customer and ...

General Manager

12 days ago

Verified

... We are a luxury 4 stars hotel were built in 2011 which already exist for 13 years in operations however with this very detail review platform has successfully create connection between customer and hotel team on the way improve satisfaction and to speed up resolve any issue or constructive ...

General Manager

12 days ago

Verified

... We are a luxury 4 stars hotel were built in 2011 which already exist for 13 years in operations however with this very detail review platform has successfully create connection between customer and hotel team on the way improve satisfaction and to speed up resolve any issue ...

General Manager

12 days ago

Verified

... We are a luxury 4 stars hotel were built in 2011 which already exist for 13 years in operations however with this very detail review platform has successfully create connection between customer and hotel team on the way improve satisfaction and to speed up resolve any issue or constructive feedback ...

Digital Consultant

11 days ago

Verified

... We are looking to add our AirBnB, TripAdvisor reviews. Our channel manager is Cloudbeds, so integration here is ideal. Guest Revu team is very helpful and engaged in your success. ...

Digital Consultant

11 days ago

Verified

... We are looking to add our AirBnB, TripAdvisor reviews. Our channel manager is Cloudbeds, so integration here is ideal. Guest Revu team is very helpful and engaged in your success. ...

Founder

11 days ago

Verified

... Fantastic support & survey product. ...

General Manager

2 months ago

Verified

... Wish I could report guests or block guests. "The guest is always right" is not true and it seems like a one way firing range when guests are complaining about something. I also think certain words should be blocked so guests can't use it. Sometimes it seems like guests just want to complain about something to either get something for free or just to complain. I also thinks some guests complain on Google, but then also on booking.com and tripadvisor and I have to explain the same story over and over. Get guests to complete ...

General Manager

2 months ago

Verified

... Wish I could report guests or block guests. "The guest is always right" is not true and it seems like a one way firing range when guests are complaining about something. I also think certain words should be blocked so guests can't use it. Sometimes it seems like guests just want to complain about something to either get something for free or just to complain. I also thinks some guests complain on Google, but then also on booking.com and tripadvisor and I have to explain the same story over and over. Get guests to complete ...

General Manager

2 months ago

Verified

... Wish I could report guests or block guests. "The guest is always right" is not true and it seems like a one way firing range when guests are complaining about something. I also think certain words ...

General Manager

2 months ago

Verified

... Wish I could report guests or block guests. "The guest is always right" is not true and it seems like a one way firing range when guests are complaining about something. I also think certain words should be blocked so guests can't use it. Sometimes it seems like guests just want to complain about something to either get something for free or just to complain. I also thinks some guests complain on Google, but then also on booking.com and tripadvisor and I have to explain the same story over and over. Get guests to complete ...

Marketing Coordinator

2 months ago

Verified

... They are always willing the help out and their platform is very easy to navigate. They provide assistance in gathering vital and important feedback allowing us to improve our service and offerings. ...

Key Account Manager

2 months ago

Verified

... All my reviews are in one place making managing them easy and convenient. Keeping track of what reviews I have responded to is now saving me time! ...

Key Account Manager

2 months ago

Verified

... All my reviews are in one place making managing them easy and convenient. Keeping track of what reviews I have responded to is now saving me time! ...

Hotel Manager

10 months ago

Verified

... Platform itself, layout, user-friendliness, standardized process to answer guest feedbacks. Saves time. Connection to Google inside GuestRevu. Access for different colleagues ...

Business optimisation Manager

1 months ago

Verified

... While GuestRevu's platform excels in providing an intuitive and user-friendly experience, there is an opportunity to enhance its functionality by making data export options even more versatile. The ability to view and generate PDFs directly within the platform is incredibly convenient and allows for seamless reporting. However, there are occasions when documenting specific information in Excel is necessary, particularly for deeper analysis or integration with other systems. Currently, exporting detailed data into Excel can feel a bit time-consuming, especially when dealing with specific or segmented datasets. Streamlining this process—perhaps by offering more tailored export options or automating ...

Business optimisation Manager

1 months ago

Verified

... GuestRevu has proven to be an exceptional tool in every aspect. The platform is designed with user-friendliness at its core, making it incredibly easy to navigate, even for those who may not be tech-savvy. Its intuitive interface ensures that tasks can be completed quickly and efficiently, allowing users to focus on delivering excellent guest experiences rather than getting bogged down by complicated systems. The thoughtful design enables users to find exactly what they need without unnecessary complexity, making it a joy to use. The analytics provided by GuestRevu are not only insightful but also highly actionable. They go beyond surface-level metrics to deliver deep, relevant insights that empower businesses to make informed decisions. The reporting is clear, concise, and tailored to the practical needs of hospitality professionals. The dynamic nature of the system allows for seamless adaptation to the ever-changing needs of the hospitality industry, ensuring it remains a valuable tool in achieving operational and strategic goals. What truly sets GuestRevu apart, however, is its support team. They exemplify excellence and professionalism, going above and beyond to provide time ...

Director of IT

1 months ago

Verified

... GuestRevu's comprehensive platform has transformed how we manage both guest satisfaction surveys and our online reputation across multiple review channels. Their system excels at proactively ...

Director of IT

1 months ago

Verified

... GuestRevu's comprehensive platform has transformed how we manage both guest satisfaction surveys and our online reputation across multiple review channels. Their system excels at proactively collecting guest feedback through well-timed surveys while simultaneously monitoring and managing our online reputation across various platforms. This dual approach ensures no guest voice goes unheard.The immediate insights into guest feedback and reviews empower our teams to swiftly identify and resolve any service glitches, turning potential issues into opportunities for improvement. Their intuitive dashboard consolidates all this data, making it simple to track feedback trends, monitor resolution progress, and maintain our stellar market reputation. The real strength lies in their customizable reporting features, allowing us to analyze guest sentiment across different properties and departments. This granular level of insight helps us identify best practices within our portfolio and replicate successful strategies across all locations. The platform's automated alerts ensure that urgent feedback receives immediate attention, while the trend analysis helps us make informed decisions about long-term improvements. What sets GuestRevu apart is their commitment to continuous innovation, particularly with their upcoming ...

Director of IT

1 months ago

Verified

... GuestRevu's comprehensive platform has transformed how we manage both guest satisfaction surveys and our online reputation across multiple review channels. Their system excels at proactively ...

Director of IT

1 months ago

Verified

... GuestRevu: Revolutionizing Guest Experience Through Feedback Intelligence ...

Director of IT

1 months ago

Verified

... GuestRevu's comprehensive platform has transformed how we manage both guest satisfaction surveys and our online reputation across multiple review channels. Their system excels at proactively collecting guest feedback through well-timed surveys while simultaneously monitoring and managing our online reputation across various platforms. This dual approach ensures no guest voice goes unheard.The immediate insights into guest feedback and reviews empower our teams to swiftly identify and resolve any service glitches, turning potential issues into opportunities for improvement. Their intuitive dashboard consolidates all this data, making it simple to track feedback trends, monitor resolution progress, and maintain our stellar market reputation. The real strength lies in their customizable reporting features, allowing us to analyze guest sentiment across different properties and departments. This granular level of insight helps us identify best practices within our portfolio and replicate successful strategies across all locations. The platform's automated alerts ...

Co-Founder

27 days ago

Verified

... More analytics in the custom guest survey would be nice. Ideally, the system suggest how we can analyze free-format questions. ...

Co-Founder

27 days ago

Verified

... More analytics in the custom guest survey would be nice. Ideally, the system suggest how we can analyze free-format questions. ...

Director of Sales

20 days ago

Verified

... Feature from tools menu more easy to use, available Language in “Bahasa” version, how to know the competitor do about the promo campaign. ...

Regional Sales Manager

17 days ago

Verified

... GuestRevu is a very practical and straight forward platform to use for reputation management and we have seen an increase in the number of reviews left for both our hotel and restaurant since ...

Regional Sales Manager

17 days ago

Verified

... GuestRevu is a very practical and straight forward platform to use for reputation management and we have seen an increase in the number of reviews left for both our hotel and restaurant since ...

Regional Sales Manager

17 days ago

Verified

... GuestRevu is a very practical and straight forward platform to use for reputation management and we have seen an increase in the number of reviews left for both our hotel and restaurant since ...

Community Manager

20 days ago

Verified

... Time it take to filter into guest revue and show that you have responded and updated that you have completed the comments. ...

Community Manager

20 days ago

Verified

... Easy to see reviews Easy to respond to those reviews calculates your average percentage which is very help when trying to do reports. ...

Consultant

13 days ago

Verified

... Seamless operation, survey useful and timely, saves time on collecting review from other platforms, making reputation management and feedback much easier to collect and handle. ...

Digital Consultant

11 days ago

Verified

... The layout is very clean and enables you to drill-down on any review easily. Plus, the system flags all reviews that have or need a management response. Auto-responders may prove useful. ...

Digital Consultant

11 days ago

Verified

... The layout is very clean and enables you to drill-down on any review easily. Plus, the system flags all reviews that have or need a management response. Auto-responders may prove useful. ...

Founder

11 days ago

Verified

... Very easy to use and follow user interface. The platform is such that multiple properties can be monitored from one 1 login which is great for growing businesses like us. The API ability into many platforms means guest ...

Founder

11 days ago

Verified

... Very easy to use and follow user interface. The platform is such that multiple properties can be monitored from one 1 login which is great for growing businesses like us. The API ability into many platforms means guest emails are pulled into the survey platform and automatically sent - a great feature given the time it saves for ops. And no client is ever missed ...

Hotel Manager

10 months ago

Verified

... Platform itself, layout, user-friendliness, standardized process to answer guest feedbacks. Saves time. Connection to Google inside GuestRevu. Access for different colleagues ...

Hotel Manager

10 months ago

Verified

... Great platform missing some features or connections ...

Hotel Manager

10 months ago

Verified

... connection to all ORMs. Some are connected like Google, others like TripAdvisor or booking are not. That is a pity. Ticket system is not working. 4 tickets raised, not a single reaction from support. ...

Hotel Manager

10 months ago

Verified

... connection to all ORMs. Some are connected like Google, others like TripAdvisor or booking are not. That is a pity. Ticket system is not working. 4 tickets raised, not a single reaction from support. ...

Hotel Manager

10 months ago

Verified

... Great platform missing some features or connections ...

Hotel Manager

10 months ago

Verified

... connection to all ORMs. Some are connected like Google, others like TripAdvisor or booking are not. That is a pity. Ticket system is not working. 4 tickets raised, not a single reaction from support. ...

Hotel Manager

10 months ago

Verified

... connection to all ORMs. Some are connected like Google, others like TripAdvisor or booking are not. That is a pity. Ticket system is not working. 4 tickets raised, not a single reaction from support. ...

Hotel Manager

10 months ago

Verified

... Great platform missing some features or connections ...

Hotel Manager

10 months ago

Verified

... Platform itself, layout, user-friendliness, standardized process to answer guest feedbacks. Saves time. Connection to Google inside GuestRevu. Access for different colleagues ...

Hotel Manager

10 months ago

Verified

... connection to all ORMs. Some are connected like Google, others like TripAdvisor or booking are not. That is a pity. Ticket system is not working. 4 tickets raised, not a single reaction from support. ...

Business optimisation Manager

1 months ago

Verified

... GuestRevu has proven to be an exceptional tool in every aspect. The platform is designed with user-friendliness at its core, making it incredibly easy to navigate, even for those who may not be tech-savvy. Its intuitive interface ensures that tasks can be completed quickly and efficiently, allowing users to focus on delivering excellent guest experiences rather than getting bogged down by complicated systems. The thoughtful design enables users to find exactly what they need without unnecessary complexity, making it a joy to use. The analytics provided by GuestRevu are not only insightful but also highly actionable. They go beyond surface-level metrics to deliver deep, relevant insights that empower businesses to make informed decisions. The reporting is clear, concise, and tailored ...

Business optimisation Manager

1 months ago

Verified

... While GuestRevu's platform excels in providing an intuitive and user-friendly experience, there is an opportunity to enhance its functionality by making data export options even more versatile. The ability to view and generate PDFs directly within the platform is incredibly convenient and allows for seamless reporting. However, there are occasions when documenting specific information in Excel is necessary, particularly for deeper analysis or integration with other systems. Currently, exporting ...

Director of IT

1 months ago

Verified

... Deeper integration with our Property Management System (PMS) would significantly enhance data accessibility and streamline our operational workflow.Additionally, expanding platform access beyond ...

Co-Founder

27 days ago

Verified

... The staff are very attentive to respond and helpful. Tools are generally intuitive and works well with most channels' integration. ...

Co-Founder

27 days ago

Verified

... The staff are very attentive to respond and helpful. Tools are generally intuitive and works well with most channels' integration. ...

Co-Founder

27 days ago

Verified

... The staff are very attentive to respond and helpful. Tools are generally intuitive and works well with most channels' integration. ...

Sales and Makreting Manager

27 days ago

Verified

... An incredible tool which helps us collate vital information in relation to our service delivery strategy. In addition to this, having all data housed in 1 place allows us to strength our BTC ...

Sales and Makreting Manager

27 days ago

Verified

... The system is very detailed and informative. If there was a way we could plug this into our reservations system so that the info would extrauplate across platforms that would be invaluable. ...

Sales and Makreting Manager

27 days ago

Verified

... The system is very detailed and informative. If there was a way we could plug this into our reservations system so that the info would extrauplate across platforms that would be invaluable. ...

CoFounder

21 days ago

Verified

... I would like to see a strong connection with AirBnB so that the guest review score percentages come into Guest Revu. ...

CoFounder

21 days ago

Verified

... I would like to see a strong connection with AirBnB so that the guest review score percentages come into Guest Revu. ...

IT

19 days ago

Verified

... A lot of connection OTA Program because We have many OTA for booking and comment channel (Thank you so much). ...

IT

19 days ago

Verified

... A lot of connection OTA Program because We have many OTA for booking and comment channel (Thank you so much). ...

IT

19 days ago

Verified

... A lot of connection OTA Program because We have many OTA for booking and comment channel (Thank you so much). ...

Group Marketing & Sales Manager

19 days ago

Verified

... - Guest Contact Details (OTA bookings) - Integration of offers and upsell from Guest Revu (future bookings) - Possible more detailed reports on reputation management. ...

Group Marketing & Sales Manager

19 days ago

Verified

... - Guest Contact Details (OTA bookings) - Integration of offers and upsell from Guest Revu (future bookings) - Possible more detailed reports on reputation management. ...

General Manager

19 days ago

Verified

... GuestRevu is an excellent tool to give your guest the opportunity to really tell you what they think. Through this and their integration with other online review platforms like Google, Booking.com ...

General Manager

19 days ago

Verified

... GuestRevu is an excellent tool to give your guest the opportunity to really tell you what they think. Through this and their integration with other online review platforms like Google, Booking.com ...

General Manager

19 days ago

Verified

... GuestRevu is an excellent tool to give your guest the opportunity to really tell you what they think. Through this and their integration with other online review platforms like Google, Booking.com ...

Director of Marketing & Brand

18 days ago

Verified

... How it can easily manage and sort all of our different areas from hotel to restaurants. The instant email notifications from surveys to reviews are always great and really helpful! As well as the integration ...

General Manager

12 days ago

Verified

... Comprehensive evaluation platform ...

Digital Consultant

11 days ago

Verified

... The layout is very clean and enables you to drill-down on any review easily. Plus, the system flags all reviews that have or need a management response. Auto-responders may prove useful. ...

Digital Consultant

11 days ago

Verified

... We are looking to add our AirBnB, TripAdvisor reviews. Our channel manager is Cloudbeds, so integration here is ideal. Guest Revu team is very helpful and engaged in your success. ...

Founder

11 days ago

Verified

... Very easy to use and follow user interface. The platform is such that multiple properties can be monitored from one 1 login which is great for growing businesses like us. The API ability into many ...

Founder

11 days ago

Verified

... Very easy to use and follow user interface. The platform is such that multiple properties can be monitored from one 1 login which is great for growing businesses like us. The API ability into many platforms means guest emails are pulled into the survey platform and automatically sent - a great feature given the time it saves for ops. And no client is ever missed out in the process. We like the ability to combine various review ...

Founder

11 days ago

Verified

... Very easy to use and follow user interface. The platform is such that multiple properties can be monitored from one 1 login which is great for growing businesses like us. The API ability into many platforms means guest emails are pulled into the survey platform and automatically sent - a great feature given the time it saves for ops. And no client is ever missed out in the process. We like the ability to combine various review websites and compare reputation against other operators. The customizable survey looks professional and works fast. The well pre ...

Founder

11 days ago

Verified

... Very easy to use and follow user interface. The platform is such that multiple properties can be monitored from one 1 login which is great for growing businesses like us. The API ability into many platforms means guest emails are pulled into the survey platform and automatically sent - a great feature given the time it saves for ops. And no client is ever missed out in the process. We like the ability to combine ...

Founder

11 days ago

Verified

... Very easy to use and follow user interface. The platform is such that multiple properties can be monitored from one 1 login which is great for growing businesses like us. The API ability into many platforms means guest emails are pulled into the survey platform and automatically sent - a great feature given the time it saves for ops. And no client is ever missed out in the process. We like the ability to combine various review ...

Founder

11 days ago

Verified

... Very easy to use and follow user interface. The platform is such that multiple properties can be monitored from one 1 login which is great for growing businesses like us. The API ability into many ...

General Manager

2 months ago

Verified

... Easy to use. Can communicate with guests directly and track and trace the origin. I like the graphs shown and the in-depth statistics ...

General Manager

2 months ago

Verified

... Wish I could report guests or block guests. "The guest is always right" is not true and it seems like a one way firing range when guests are complaining about something. I also think certain words should be blocked so guests can't use it. Sometimes it seems like guests just want to complain about something to either get something for free or just to complain. I also thinks some guests complain on Google, but then also on booking.com and tripadvisor and I have to explain the same ...

General Manager

2 months ago

Verified

... Wish I could report guests or block guests. "The guest is always right" is not true and it seems like a one way firing range when guests are complaining about something. I also think certain words ...

General Manager

2 months ago

Verified

... Wish I could report guests or block guests. "The guest is always right" is not true and it seems like a one way firing range when guests are complaining about something. I also think certain words ...

General Manager

2 months ago

Verified

... Wish I could report guests or block guests. "The guest is always right" is not true and it seems like a one way firing range when guests are complaining about something. I also think certain words ...

General Manager

2 months ago

Verified

... Wish I could report guests or block guests. "The guest is always right" is not true and it seems like a one way firing range when guests are complaining about something. I also think certain words ...

General Manager

2 months ago

Verified

... GuestRevu vs Guest Reviews ...

Marketing Coordinator

2 months ago

Verified

... Very satisfied with their service and platform ...

Marketing Coordinator

2 months ago

Verified

... They are always willing the help out and their platform is very easy to navigate. They provide assistance in gathering vital and important feedback allowing us to improve our service and offerings. ...

Key Account Manager

2 months ago

Verified

... All my reviews are in one place making managing them easy and convenient. Keeping track of what reviews I have responded to is now saving me time! ...

Administrator

5 months ago

Verified

... Excellent market survey platform. Invaluable information, and you get to know your clients well. Also sometimes get to know them to much. It can be can of wurms as well. ...

Administrator

5 months ago

Verified

... Excellent market survey platform. Invaluable information, and you get to know your clients well. Also sometimes get to know them to much. It can be can of wurms as well. ...

Administrator

5 months ago

Verified

... Excellent market survey platform. Invaluable information, and you get to know your clients well. Also sometimes get to know them to much. It can be can of wurms as well. ...

Administrator

5 months ago

Verified

... Excellent market survey platform. Invaluable information, and you get to know your clients well. Also sometimes get to know them to much. It can be can of wurms as well. ...

Administrator

5 months ago

Verified

... The world is every changing: However, we are all just people, trying to do our best.Always stay in touch with your clients. That is all I think. ...

Owner

2 months ago

Verified

... GuestRevu are teaching me so at this stage I am learning from them. I am happy with the membership. Good luck ...

Lodge Custodian

2 months ago

Verified

... Everything. Easy to navigate to the report you are looking for. Reports are accurate and easy to understand. Competitors section, important to know how your competitors are doing. ...

Lodge Custodian

2 months ago

Verified

... Everything. Easy to navigate to the report you are looking for. Reports are accurate and easy to understand. Competitors section, important to know how your competitors are doing. ...

Business optimisation Manager

1 months ago

Verified

... Great Review Platform ...

Business optimisation Manager

1 months ago

Verified

... While GuestRevu's platform excels in providing an intuitive and user-friendly experience, there is an opportunity to enhance its functionality by making data export options even more versatile. The ability to view and generate PDFs directly within the platform is incredibly convenient and allows for seamless reporting. However, there are occasions when documenting specific information in Excel is necessary, particularly for deeper analysis or integration with other systems. Currently, exporting detailed data into Excel can feel a bit time-consuming, especially when dealing with specific or segmented datasets. Streamlining this process—perhaps by offering more tailored export options or automating repetitive tasks—would make an already efficient platform even more powerful. That said, the platform's strengths far outweigh this minor limitation, and the flexibility ...

Business optimisation Manager

1 months ago

Verified

... GuestRevu has proven to be an exceptional tool in every aspect. The platform is designed with user-friendliness at its core, making it incredibly easy to navigate, even for those who may not be tech-savvy. Its intuitive interface ensures that tasks can be completed quickly and efficiently, allowing users to focus on delivering excellent guest experiences rather than getting bogged down by complicated systems. The thoughtful design enables users to find exactly what they need without unnecessary complexity, making it a joy to use. The analytics provided by GuestRevu are not only insightful but also highly actionable. They go beyond surface-level metrics to deliver deep, relevant insights that empower businesses to make informed decisions. The reporting is clear, concise, and tailored to the practical needs of hospitality professionals. The dynamic nature of the system allows for seamless adaptation to the ever-changing needs of the hospitality industry, ensuring it remains a valuable tool in achieving operational and strategic goals. What truly sets GuestRevu apart, however, is its support team. They exemplify excellence and professionalism, going above and beyond to provide timely, effective assistance. In an industry where support can often be an afterthought, GuestRevu’s team stands out as a shining example of how it should be done. Their world-class service is a rarity and adds immense ...

Business optimisation Manager

1 months ago

Verified

... While GuestRevu's platform excels in providing an intuitive and user-friendly experience, there is an opportunity to enhance its functionality by making data export options even more versatile. The ability to view and generate PDFs directly within the platform is incredibly convenient and allows for seamless reporting. However, there are occasions when documenting specific information in Excel is necessary, particularly for deeper analysis or integration with other systems. Currently, exporting detailed data into Excel can feel a bit time-consuming, especially when dealing with specific or segmented datasets. Streamlining this process—perhaps by offering more tailored export options or automating repetitive tasks—would make an already efficient platform even more powerful. That said, the platform's strengths far outweigh this minor limitation, and the flexibility it offers in presenting and exporting information remains a key ...

Business optimisation Manager

1 months ago

Verified

... GuestRevu has proven to be an exceptional tool in every aspect. The platform is designed with user-friendliness at its core, making it incredibly easy to navigate, even for those who may not be tech-savvy. Its intuitive interface ensures that tasks can be completed quickly and efficiently, allowing users to focus on delivering excellent ...

Business optimisation Manager

1 months ago

Verified

... GuestRevu has proven to be an exceptional tool in every aspect. The platform is designed with user-friendliness at its core, making it incredibly easy to navigate, even for those who may not be tech-savvy. Its intuitive interface ensures that tasks can be completed quickly and efficiently, allowing users to focus on delivering excellent guest experiences rather than getting bogged down by complicated systems. The thoughtful design enables users to find exactly what they need without unnecessary complexity, making it a joy to use. The analytics provided by GuestRevu are not only insightful but also highly actionable. They go beyond surface-level metrics to deliver deep, relevant insights that empower businesses to make informed decisions. The reporting is clear, concise, and tailored to the practical needs of hospitality professionals. The dynamic nature of the system allows for seamless ...

General manager

1 months ago

Verified

... Great service from the team and excellent product for our continuous improvements. We wouldn't be without Guest Revu, it is a vital part of our product. Amy our contact is fantastic at her job. ...

Director of IT

1 months ago

Verified

... GuestRevu's comprehensive platform has transformed how we manage both guest satisfaction surveys and our online reputation across multiple review channels. Their system excels at proactively collecting guest feedback through well-timed surveys while simultaneously monitoring and managing our online reputation across various platforms. This dual approach ensures no guest voice goes unheard.The immediate insights into guest feedback and reviews empower our teams to swiftly identify and resolve any service glitches, turning potential issues into opportunities for improvement. Their intuitive dashboard consolidates all this data, making it simple to track feedback trends, monitor resolution progress, and mai ...

Director of IT

1 months ago

Verified

... GuestRevu: Revolutionizing Guest Experience Through Feedback Intelligence ...

Co-Founder

27 days ago

Verified

... More analytics in the custom guest survey would be nice. Ideally, the system suggest how we can analyze free-format questions. ...

Business Support Manager - Hotels & Inns

26 days ago

Verified

... Overall, like i have said before it does what it says on the tin, and we get the information back that we need - occasionally some of the reports dont fit on a page, or cannot be filtered into what ...

Business Support Manager - Hotels & Inns

26 days ago

Verified

... This product gives us real feedback from our guests on the areas of the business that matter too us. We can tailor the questionaries to our specific needs and is an easy tool to use. ...

Director of Guests

25 days ago

Verified

... Very dedicated to guests feedback, very reactive 24h a day, and extremely helpful. By the way James Ries is amazing! Would definitely recommend it. ...

Director of Sales

20 days ago

Verified

... Help full for controlling our guests needs ...

Director of Sales

20 days ago

Verified

... Easy to Seeing the guests comment, it’s help us to improve more better, To see our competitors movement and what they do. ...

Group Marketing & Sales Manager

19 days ago

Verified

... - Guest Contact Details (OTA bookings) - Integration of offers and upsell from Guest Revu (future bookings) - Possible more detailed reports on reputation management. ...

Group Marketing & Sales Manager

19 days ago

Verified

... - Guest Contact Details (OTA bookings) - Integration of offers and upsell from Guest Revu (future bookings) - Possible more detailed reports on reputation management. ...

General Manager

19 days ago

Verified

... Exceptional data with great service ...

General Manager

19 days ago

Verified

... GuestRevu is an excellent tool to give your guest the opportunity to really tell you what they think. Through this and their integration with other online review platforms like Google, Booking.com and TripAdvisor, you truly ...

General Manager

19 days ago

Verified

... Ease of use and detailed ...

Director

18 days ago

Verified

... For a modest monthly investment, we get access to world class consolidated feedback about our hotel business. GuestRevu enables smaller, owner run, hotels to "see" their investment through the eyes ...

Director

18 days ago

Verified

... For a modest monthly investment, we get access to world class consolidated feedback about our hotel business. GuestRevu enables smaller, owner run, hotels to "see" their investment through the eyes of the guest rather than the rose ...

Regional Sales Manager

17 days ago

Verified

... GuestRevu is a very practical and straight forward platform to use for reputation management and we have seen an increase in the number of reviews left for both our hotel and restaurant since ...

Regional Sales Manager

17 days ago

Verified

... GuestRevu is a very practical and straight forward platform to use for reputation management and we have seen an increase in the number of reviews left for both our hotel and restaurant since ...

Regional Sales Manager

17 days ago

Verified

... GuestRevu is a very practical and straight forward platform to use for reputation management and we have seen an increase in the number of reviews left for both our hotel and restaurant since ...

Community Manager

20 days ago

Verified

... Easy to see reviews Easy to respond to those reviews calculates your average percentage which is very help when trying to do reports. ...

Commercial Director

13 days ago

Verified

... Noting to improved -Really like the detail in the reports which can be downloaded in different formats with different information. ...

Consultant

13 days ago

Verified

... Seamless operation, survey useful and timely, saves time on collecting review from other platforms, making reputation management and feedback much easier to collect and handle. ...

Consultant

13 days ago

Verified

... Seamless operation, survey useful and timely, saves time on collecting review from other platforms, making reputation management and feedback much easier to collect and handle. ...

General Mananger

13 days ago

Verified

... Personally nothing, worked on this for years and love the improvements that comes regularly. I enjoy working on it 100% ...

General Mananger

13 days ago

Verified

... Personally nothing, worked on this for years and love the improvements that comes regularly. I enjoy working on it 100% ...

General Mananger

13 days ago

Verified

... Review, reputation the survey from the guests tell you how to improve. User friendly and informative for sure. ...

Director of Sales and Marketing

13 days ago

Verified

... So easy to use. Visually it is easy on the eye, and the depth of information and details provided is excellent. We love the customizable nature of this platform, however we especially love the translation facilities. Being able to bench ...

Director of Sales and Marketing

13 days ago

Verified

... So easy to use. Visually it is easy on the eye, and the depth of information and details provided is excellent. We love the customizable nature of this platform, however we especially love the translation facilities. Being able to bench yourself against the competition ...

Director of Sales and Marketing

13 days ago

Verified

... So easy to use. Visually it is easy on the eye, and the depth of information and details provided is excellent. We love the customizable nature of this platform, however we especially love the ...

Director of Sales and Marketing

13 days ago

Verified

... So easy to use. Visually it is easy on the eye, and the depth of information and details provided is excellent. We love the customizable nature of this platform, however we especially love the translation facilities. Being able to bench ...

Director of Sales and Marketing

13 days ago

Verified

... So easy to use. Visually it is easy on the eye, and the depth of information and details provided is excellent. We love the customizable nature of this platform, however we especially love the translation facilities. Being able to bench yourself against the competition is invaluable ...

General Manager

12 days ago

Verified

... We are a luxury 4 stars hotel were built in 2011 which already exist for 13 years in operations however with this very detail review platform has successfully create connection between customer and ...

General Manager

12 days ago

Verified

... We are a luxury 4 stars hotel were built in 2011 which already exist for 13 years in operations however with this very detail review platform has successfully create connection between customer and ...

General Manager

12 days ago

Verified

... We are a luxury 4 stars hotel were built in 2011 which already exist for 13 years in operations however with this very detail review platform has successfully create connection between customer and hotel team on the way improve satisfaction ...

General Manager

12 days ago

Verified

... Comprehensive evaluation platform ...

Digital Consultant

11 days ago

Verified

... Guest Revu's free version is better than most paid versions. We will be upgrading shortly. You can visit our hotel site at https://lahaciendacyprus.com if curious. ...

Digital Consultant

11 days ago

Verified

... Guest Revu's free version is better than most paid versions. We will be upgrading shortly. You can visit our hotel site at https://lahaciendacyprus.com if curious. ...

Founder

11 days ago

Verified

... Very easy to use and follow user interface. The platform is such that multiple properties can be monitored from one 1 login which is great for growing businesses like us. The API ability into many ...

Founder

11 days ago

Verified

... Ability to modify guest survey without having to engage support as this is simple work. Would prefer to respond to reviews directly from GuestRevu instead of open the review website separately. Asides the above - there really is nothing ...

Founder

11 days ago

Verified

... Fantastic support & survey product. ...

General Manager

2 months ago

Verified

... Easy to use. Can communicate with guests directly and track and trace the origin. I like the graphs shown and the in-depth statistics ...

General Manager

2 months ago

Verified

... Easy to use. Can communicate with guests directly and track and trace the origin. I like the graphs shown and the in-depth statistics ...

Marketing Coordinator

2 months ago

Verified

... Very satisfied with their service and platform ...

Key Account Manager

2 months ago

Verified

... GuestRevu makes life easier! ...

Key Account Manager

2 months ago

Verified

... All my reviews are in one place making managing them easy and convenient. Keeping track of what reviews I have responded to is now saving me time! ...

Key Account Manager

2 months ago

Verified

... Guestrevu, ticks all the boxes for what I need in my business. There is nothing I would improve on now. ...

Hotel Manager

10 months ago

Verified

... Great platform missing some features or connections ...

Hotel Manager

10 months ago

Verified

... Platform itself, layout, user-friendliness, standardized process to answer guest feedbacks. Saves time. Connection to Google inside GuestRevu. Access for different colleagues ...

Hotel Manager

10 months ago

Verified

... Platform itself, layout, user-friendliness, standardized process to answer guest feedbacks. Saves time. Connection to Google inside GuestRevu. Access for different colleagues ...

Hotel Manager

10 months ago

Verified

... connection to all ORMs. Some are connected like Google, others like TripAdvisor or booking are not. That is a pity. Ticket system is not working. 4 tickets raised, not a single reaction from support. ...

Hotel Manager

10 months ago

Verified

... Great platform missing some features or connections ...

Administrator

5 months ago

Verified

... The world is every changing: However, we are all just people, trying to do our best.Always stay in touch with your clients. That is all I think. ...

Administrator

5 months ago

Verified

... Excellent market survey platform. Invaluable information, and you get to know your clients well. Also sometimes get to know them to much. It can be can of wurms as well. ...

Administrator

5 months ago

Verified

... Excellent market survey platform. Invaluable information, and you get to know your clients well. Also sometimes get to know them to much. It can be can of wurms as well. ...

Owner

2 months ago

Verified

... The Ease ...

Owner

2 months ago

Verified

... It is wonderful to see all you reviews in one place and also the tips on how to manage reviews. ...

Owner

2 months ago

Verified

... It is wonderful to see all you reviews in one place and also the tips on how to manage reviews. ...

Owner

2 months ago

Verified

... It is wonderful to see all you reviews in one place and also the tips on how to manage reviews. ...

Lodge Custodian

2 months ago

Verified

... Everything. Easy to navigate to the report you are looking for. Reports are accurate and easy to understand. Competitors section, important to know how your competitors are doing. ...

Business optimisation Manager

1 months ago

Verified

... While GuestRevu's platform excels in providing an intuitive and user-friendly experience, there is an opportunity to enhance its functionality by making data export options even more versatile. The ability to view and generate PDFs directly within the platform is incredibly convenient and allows for seamless reporting. However, there are occasions when documenting specific information in Excel is necessary, particularly for deeper analysis or integration with other systems. Currently, exporting detailed data into Excel can feel a bit time-consuming, especially when dealing with specific or segmented datasets. Streamlining this process—perhaps by offering more tailored export options or automating repetitive tasks—would make an already efficient platform even more powerful. That said, the platform's strengths far outweigh this minor ...

Business optimisation Manager

1 months ago

Verified

... GuestRevu has proven to be an exceptional tool in every aspect. The platform is designed with user-friendliness at its core, making it incredibly easy to navigate, even for those who may not be tech-savvy. Its intuitive interface ensures that tasks can be completed quickly and efficiently, allowing users to focus on delivering excellent guest experiences rather than getting bogged down by complicated systems. The thoughtful design enables users to find exactly what they need without unnecessary complexity, making it a joy to use. The analytics provided by GuestRevu are not only insightful but also highly actionable. They go beyond surface-level metrics to deliver deep, relevant ...

Business optimisation Manager

1 months ago

Verified

... GuestRevu has proven to be an exceptional tool in every aspect. The platform is designed with user-friendliness at its core, making it incredibly easy to navigate, even for those who may not be tech-savvy. Its intuitive interface ensures that tasks can be completed quickly and efficiently, allowing users to focus on delivering excellent guest experiences rather than getting bogged down by complicated systems. The thoughtful design enables users to find exactly what they need without unnecessary complexity, making it a joy to use. The analytics provided by GuestRevu are not only insightful but also highly actionable. They go beyond surface-level metrics to deliver deep, relevant insights that empower businesses to make informed decisions. The reporting is clear, concise, and tailored to the practical needs of hospitality professionals. The dynamic nature of the system allows for seamless adaptation to the ever-changing needs of the hospitality industry, ensuring it remains a valuable tool in achieving operational and strategic goals. What truly sets GuestRevu apart, however, is its support team. They exemplify excellence and professionalism, going above and beyond to provide time ...

Business optimisation Manager

1 months ago

Verified

... GuestRevu has proven to be an exceptional tool in every aspect. The platform is designed with user-friendliness at its core, making it incredibly easy to navigate, even for those who may not be tech-savvy. Its intuitive interface ensures that tasks can be completed quickly and efficiently, allowing users to focus on delivering excellent guest experiences rather than getting bogged down by complicated systems. The thoughtful design enables users to find exactly what they need without unnecessary complexity, making it a joy to use. The analytics provided by GuestRevu are not only insightful but also highly actionable. They go beyond surface-level metrics to deliver deep, relevant insights that empower businesses to make informed decisions. The reporting is clear, concise, and tailored ...

Business optimisation Manager

1 months ago

Verified

... While GuestRevu's platform excels in providing an intuitive and user-friendly experience, there is an opportunity to enhance its functionality by making data export options even more versatile. The ability to view and generate PDFs directly within the platform is incredibly convenient and allows for seamless reporting. However, there are occasions when documenting specific information in Excel is necessary, particularly for deeper analysis or integration with other systems. Currently, exporting detailed data into Excel can feel a bit time-consuming, especially when dealing with specific or segmented datasets. Streamlining this process—perhaps by offering more tailored export options or automating repetitive tasks—would make an already efficient platform even more powerful. That said, the platform's strengths far outweigh this minor limitation, and the flexibility ...

General manager

1 months ago

Verified

... Nothing, all aspects are exceptional. Our rep Amy Bradford is just wonderful and helps us. ...

Director of IT

1 months ago

Verified

... GuestRevu's comprehensive platform has transformed how we manage both guest satisfaction surveys and our online reputation across multiple review channels. Their system excels at proactively collecting guest feedback through well-timed surveys while simultaneously monitoring and managing our online reputation across various platforms. This dual approach ensures no guest voice goes unheard.The immediate insights into guest feedback and reviews empower our teams to swiftly ...

Director of IT

1 months ago

Verified

... GuestRevu's comprehensive platform has transformed how we manage both guest satisfaction surveys and our online reputation across multiple review channels. Their system excels at proactively ...

Director of IT

1 months ago

Verified

... GuestRevu: Revolutionizing Guest Experience Through Feedback Intelligence ...

Director of IT

1 months ago

Verified

... GuestRevu's comprehensive platform has transformed how we manage both guest satisfaction surveys and our online reputation across multiple review channels. Their system excels at proactively ...

Co-Founder

27 days ago

Verified

... Great customer support! ...

Co-Founder

27 days ago

Verified

... More analytics in the custom guest survey would be nice. Ideally, the system suggest how we can analyze free-format questions. ...

Co-Founder

27 days ago

Verified

... The staff are very attentive to respond and helpful. Tools are generally intuitive and works well with most channels' integration. ...

Co-Founder

27 days ago

Verified

... More analytics in the custom guest survey would be nice. Ideally, the system suggest how we can analyze free-format questions. ...

Co-Founder

27 days ago

Verified

... The staff are very attentive to respond and helpful. Tools are generally intuitive and works well with most channels' integration. ...

Co-Founder

27 days ago

Verified

... The staff are very attentive to respond and helpful. Tools are generally intuitive and works well with most channels' integration. ...

Sales and Makreting Manager

27 days ago

Verified

... An incredible tool which helps us collate vital information in relation to our service delivery strategy. In addition to this, having all data housed in 1 place allows us to strength our BTC ...

Sales and Makreting Manager

27 days ago

Verified

... The system is very detailed and informative. If there was a way we could plug this into our reservations system so that the info would extrauplate across platforms that would be invaluable. ...

Sales and Makreting Manager

27 days ago

Verified

... An incredible tool which helps us collate vital information in relation to our service delivery strategy. In addition to this, having all data housed in 1 place allows us to strength our BTC ...

Sales and Makreting Manager

27 days ago

Verified

... Amazing Systems ...

Sales and Makreting Manager

27 days ago

Verified

... An incredible tool which helps us collate vital information in relation to our service delivery strategy. In addition to this, having all data housed in 1 place allows us to strength our BTC ...

Business Support Manager - Hotels & Inns

26 days ago

Verified

... This product gives us real feedback from our guests on the areas of the business that matter too us. We can tailor the questionaries to our specific needs and is an easy tool to use. ...

Business Support Manager - Hotels & Inns

26 days ago

Verified

... Overall, like i have said before it does what it says on the tin, and we get the information back that we need - occasionally some of the reports dont fit on a page, or cannot be filtered into what ...

Business Support Manager - Hotels & Inns

26 days ago

Verified

... Overall, like i have said before it does what it says on the tin, and we get the information back that we need - occasionally some of the reports dont fit on a page, or cannot be filtered into what ...

Business Support Manager - Hotels & Inns

26 days ago

Verified

... This product gives us real feedback from our guests on the areas of the business that matter too us. We can tailor the questionaries to our specific needs and is an easy tool to use. ...

Director of Guests

25 days ago

Verified

... Top survey company ...

Director of Guests

25 days ago

Verified

... Top survey company ...

CoFounder

21 days ago

Verified

... Ultimate Review Dashboard For Our Hostel Brand ...

CoFounder

21 days ago

Verified

... I would like to see a strong connection with AirBnB so that the guest review score percentages come into Guest Revu. ...

Director of Sales

20 days ago

Verified

... Help full for controlling our guests needs ...

Director of Sales

20 days ago

Verified

... Easy to Seeing the guests comment, it’s help us to improve more better, To see our competitors movement and what they do. ...

Director of Sales

20 days ago

Verified

... Easy to Seeing the guests comment, it’s help us to improve more better, To see our competitors movement and what they do. ...

Director of Sales

20 days ago

Verified

... Feature from tools menu more easy to use, available Language in “Bahasa” version, how to know the competitor do about the promo campaign. ...

Director of Sales

20 days ago

Verified

... Feature from tools menu more easy to use, available Language in “Bahasa” version, how to know the competitor do about the promo campaign. ...

IT

19 days ago

Verified

... Easy to enter, not complicated ...

Group Marketing & Sales Manager

19 days ago

Verified

... Realtime Guest Feedback and simple reputation management ...

Group Marketing & Sales Manager

19 days ago

Verified

... Realtime Guest Feedback and simple reputation management ...

Group Marketing & Sales Manager

19 days ago

Verified

... Realtime Guest Feedback and simple reputation management ...

Group Marketing & Sales Manager

19 days ago

Verified

... Realtime Guest Feedback and simple reputation management ...

General Manager

19 days ago

Verified

... GuestRevu is an excellent tool to give your guest the opportunity to really tell you what they think. Through this and their integration with other online review platforms like Google, Booking.com ...

General Manager

19 days ago

Verified

... GuestRevu is an excellent tool to give your guest the opportunity to really tell you what they think. Through this and their integration with other online review platforms like Google, Booking.com and TripAdvisor, you truly get a sense of where you excel and what you need to work on. The rest of their consolidated ...

General Manager

19 days ago

Verified

... GuestRevu is an excellent tool to give your guest the opportunity to really tell you what they think. Through this and their integration with other online review platforms like Google, Booking.com and TripAdvisor, you truly get a sense of where you excel and what you need to work on. The rest of their consolidated reporting is also excellent, with both detailed reports and 'snapshots ...

General Manager

19 days ago

Verified

... GuestRevu is an excellent tool to give your guest the opportunity to really tell you what they think. Through this and their integration with other online review platforms like Google, Booking.com ...

General Manager

19 days ago

Verified

... Ease of use and detailed ...

General Manager

19 days ago

Verified

... Perhaps adding graphs to a customized report would be great added feature. The info can be exported and can do it yourself but would be great to have more customizing options for reports and what you ...

General Manager

19 days ago

Verified

... Perhaps adding graphs to a customized report would be great added feature. The info can be exported and can do it yourself but would be great to have more customizing options for reports and what you ...

General Manager

19 days ago

Verified

... Perhaps adding graphs to a customized report would be great added feature. The info can be exported and can do it yourself but would be great to have more customizing options for reports and what you ...

Director of Marketing & Brand

18 days ago

Verified

... How it can easily manage and sort all of our different areas from hotel to restaurants. The instant email notifications from surveys to reviews are always great and really helpful! As well as the ...

Director of Marketing & Brand

18 days ago

Verified

... How it can easily manage and sort all of our different areas from hotel to restaurants. The instant email notifications from surveys to reviews are always great and really helpful! As well as the ...

Director of Marketing & Brand

18 days ago

Verified

... The ability to make some of the changes ourselves that we currently cannot like building/editing surveys or setting up new accounts. But the team is always so helpful in our requests. ...

Regional Sales Manager

17 days ago

Verified

... Guest surveys & feedback ...

Regional Sales Manager

17 days ago

Verified

... Guest surveys & feedback ...

Regional Sales Manager

17 days ago

Verified

... GuestRevu is a very practical and straight forward platform to use for reputation management and we have seen an increase in the number of reviews left for both our hotel and restaurant since ...

Regional Sales Manager

17 days ago

Verified

... Guest surveys & feedback ...

Regional Sales Manager

17 days ago

Verified

... GuestRevu is a very practical and straight forward platform to use for reputation management and we have seen an increase in the number of reviews left for both our hotel and restaurant since starting to use it. The set up of the survey was easy and can be personalized, as is the way in which we collect the the data. The reporting function is very helpful with a summary ...

Regional Sales Manager

17 days ago

Verified

... GuestRevu is a very practical and straight forward platform to use for reputation management and we have seen an increase in the number of reviews left for both our hotel and restaurant since starting to use it. The set up of the survey was easy and can be personalized, as is the way in which we collect the the data. The reporting function is very helpful with a summary, and easy to use filters to pinpoint ...

Community Manager

20 days ago

Verified

... Easy to see reviews Easy to respond to those reviews calculates your average percentage which is very help when trying to do reports. ...

Community Manager

20 days ago

Verified

... Time it take to filter into guest revue and show that you have responded and updated that you have completed the comments. ...

Community Manager

20 days ago

Verified

... Time it take to filter into guest revue and show that you have responded and updated that you have completed the comments. ...

Community Manager

20 days ago

Verified

... Easy to see reviews Easy to respond to those reviews calculates your average percentage which is very help when trying to do reports. ...

Community Manager

20 days ago

Verified

... Time it take to filter into guest revue and show that you have responded and updated that you have completed the comments. ...

Community Manager

20 days ago

Verified

... Time it take to filter into guest revue and show that you have responded and updated that you have completed the comments. ...

Commercial Director

13 days ago

Verified

... Excellent customer service, quick & efficient replies to any queries, confirmation email confirming resolution of query. Portal easy to use & navigate with timely reports summarizing previous period ...

Commercial Director

13 days ago

Verified

... Noting to improved -Really like the detail in the reports which can be downloaded in different formats with different information. ...

Commercial Director

13 days ago

Verified

... Excellent customer service, quick & efficient replies to any queries, confirmation email confirming resolution of query. Portal easy to use & navigate with timely reports summarizing previous period ...

Commercial Director

13 days ago

Verified

... Excellent customer service, quick & efficient replies to any queries, confirmation email confirming resolution of query. Portal easy to use & navigate with timely reports summarizing previous period ...

Commercial Director

13 days ago

Verified

... Excellent customer service, quick & efficient replies to any queries, confirmation email confirming resolution of query. Portal easy to use & navigate with timely reports summarizing previous period ...

Commercial Director

13 days ago

Verified

... Excellent customer service, quick & efficient replies to any queries, confirmation email confirming resolution of query. Portal easy to use & navigate with timely reports summarizing previous period ...

Commercial Director

13 days ago

Verified

... Noting to improved -Really like the detail in the reports which can be downloaded in different formats with different information. ...

Consultant

13 days ago

Verified

... Seamless operation, survey useful and timely, saves time on collecting review from other platforms, making reputation management and feedback much easier to collect and handle. ...

Consultant

13 days ago

Verified

... Seamless operation, survey useful and timely, saves time on collecting review from other platforms, making reputation management and feedback much easier to collect and handle. ...

Consultant

13 days ago

Verified

... Seamless operation, survey useful and timely, saves time on collecting review from other platforms, making reputation management and feedback much easier to collect and handle. ...

General Mananger

13 days ago

Verified

... Personally nothing, worked on this for years and love the improvements that comes regularly. I enjoy working on it 100% ...

General Mananger

13 days ago

Verified

... Guest Revu is absolutely amazing. Also such a joy to work on and informative in all aspects. ...

General Mananger

13 days ago

Verified

... Guest Revu is absolutely amazing. Also such a joy to work on and informative in all aspects. ...

Director of Sales and Marketing

13 days ago

Verified

... So easy to use. Visually it is easy on the eye, and the depth of information and details provided is excellent. We love the customizable nature of this platform, however we especially love the ...

Director of Sales and Marketing

13 days ago

Verified

... So easy to use. Visually it is easy on the eye, and the depth of information and details provided is excellent. We love the customizable nature of this platform, however we especially love the ...

Director of Sales and Marketing

13 days ago

Verified

... So easy to use. Visually it is easy on the eye, and the depth of information and details provided is excellent. We love the customizable nature of this platform, however we especially love the translation ...

Director of Sales and Marketing

13 days ago

Verified

... So easy to use. Visually it is easy on the eye, and the depth of information and details provided is excellent. We love the customizable nature of this platform, however we especially love the ...

General Manager

12 days ago

Verified

... Comprehensive evaluation platform ...

General Manager

12 days ago

Verified

... We are a luxury 4 stars hotel were built in 2011 which already exist for 13 years in operations however with this very detail review platform has successfully create connection between customer and ...

General Manager

12 days ago

Verified

... If I could suggest your filter could expand not only collecting review from Booking.com and Google but with any other booking platform such as Expedia which already exist in your dashboard anyway. ...

General Manager

12 days ago

Verified

... We are a luxury 4 stars hotel were built in 2011 which already exist for 13 years in operations however with this very detail review platform has successfully create connection between customer and ...

General Manager

12 days ago

Verified

... We are a luxury 4 stars hotel were built in 2011 which already exist for 13 years in operations however with this very detail review platform has successfully create connection between customer and ...

General Manager

12 days ago

Verified

... If I could suggest your filter could expand not only collecting review from Booking.com and Google but with any other booking platform such as Expedia which already exist in your dashboard anyway. ...

Digital Consultant

11 days ago

Verified

... The layout is very clean and enables you to drill-down on any review easily. Plus, the system flags all reviews that have or need a management response. Auto-responders may prove useful. ...

Founder

11 days ago

Verified

... Fantastic support & survey product. ...

Founder

11 days ago

Verified

... Fantastic support & survey product. ...

Founder

11 days ago

Verified

... Fantastic support & survey product. ...

Founder

11 days ago

Verified

... Very easy to use and follow user interface. The platform is such that multiple properties can be monitored from one 1 login which is great for growing businesses like us. The API ability into many platforms means guest emails are pulled into the survey platform and automatically sent - a great feature given the time it saves for ops. And no client is ever missed out in the process. We like the ability to combine various review websites and compare reputation against other operators. The customizable survey looks professional and works ...

Founder

11 days ago

Verified

... Very easy to use and follow user interface. The platform is such that multiple properties can be monitored from one 1 login which is great for growing businesses like us. The API ability into many platforms means guest emails are pulled into the survey platform and automatically sent - a great feature given the time it saves for ops. And no client is ever missed out in the process. We like the ability to combine various review websites and compare reputation against other operators. The customizable survey looks professional and works fast. The well presented and pre-built TripAdivsor review at the end is handy as Guests are basically doing 2 surveys/reviews in one session! Fantastic product to use to collect and collate reviews. Translate ...

Founder

11 days ago

Verified

... Very easy to use and follow user interface. The platform is such that multiple properties can be monitored from one 1 login which is great for growing businesses like us. The API ability into many platforms means guest emails are pulled into the survey platform and automatically sent - a great feature given the time it saves for ops. And no client is ever missed out in the process. We like the ability to combine various review websites and compare reputation against other operators. The customizable survey looks professional and works fast. The well presented and pre-built TripAdivsor review at the end is handy as Guests are basically doing 2 surveys/reviews in one session! Fantastic product to use to collect and collate reviews. Translate language is also a great feature for non ...

Founder

11 days ago

Verified

... Very easy to use and follow user interface. The platform is such that multiple properties can be monitored from one 1 login which is great for growing businesses like us. The API ability into many platforms means guest ...

Founder

11 days ago

Verified

... Very easy to use and follow user interface. The platform is such that multiple properties can be monitored from one 1 login which is great for growing businesses like us. The API ability into many platforms means guest emails are pulled into the survey platform and automatically sent - a great feature given the time it saves for ops. And no client is ever missed out in the process. We like the ability to combine various review ...

Founder

11 days ago

Verified

... Fantastic support & survey product. ...

Founder

11 days ago

Verified

... Very easy to use and follow user interface. The platform is such that multiple properties can be monitored from one 1 login which is great for growing businesses like us. The API ability into many platforms means guest emai ...

Founder

11 days ago

Verified

... Very easy to use and follow user interface. The platform is such that multiple properties can be monitored from one 1 login which is great for growing businesses like us. The API ability into many platforms means guest emails are pulled into the survey platform and automatically sent - a great feature given the time it saves for ops. And no client is ever missed out in the process. We like the ability to combine various review websites and compare ...

Founder

11 days ago

Verified

... Ability to modify guest survey without having to engage support as this is simple work. Would prefer to respond to reviews directly from GuestRevu instead of open the review website separately. ...

General Manager

2 months ago

Verified

... Easy to use. Can communicate with guests directly and track and trace the origin. I like the graphs shown and the in-depth statistics ...

General Manager

2 months ago

Verified

... GuestRevu vs Guest Reviews ...

Marketing Coordinator

2 months ago

Verified

... Very satisfied with their service and platform ...

Lodge Custodian

2 months ago

Verified

... Everything. Easy to navigate to the report you are looking for. Reports are accurate and easy to understand. Competitors section, important to know how your competitors are doing. ...

General manager

1 months ago

Verified

... Nothing, all aspects are exceptional. Our rep Amy Bradford is just wonderful and helps us. ...

Director of IT

1 months ago

Verified

... GuestRevu's comprehensive platform has transformed how we manage both guest satisfaction surveys and our online reputation across multiple review channels. Their system excels at proactively ...

Co-Founder

27 days ago

Verified

... More analytics in the custom guest survey would be nice. Ideally, the system suggest how we can analyze free-format questions. ...

Business Support Manager - Hotels & Inns

26 days ago

Verified

... Overall, like i have said before it does what it says on the tin, and we get the information back that we need - occasionally some of the reports dont fit on a page, or cannot be filtered into what ...

Business Support Manager - Hotels & Inns

26 days ago

Verified

... Overall, like i have said before it does what it says on the tin, and we get the information back that we need - occasionally some of the reports dont fit on a page, or cannot be filtered into what ...

Business Support Manager - Hotels & Inns

26 days ago

Verified

... Overall, like i have said before it does what it says on the tin, and we get the information back that we need - occasionally some of the reports dont fit on a page, or cannot be filtered into what ...

Director of Sales

20 days ago

Verified

... Feature from tools menu more easy to use, available Language in “Bahasa” version, how to know the competitor do about the promo campaign. ...

Director of Sales

20 days ago

Verified

... Easy to Seeing the guests comment, it’s help us to improve more better, To see our competitors movement and what they do. ...

Director of Sales

20 days ago

Verified

... Easy to Seeing the guests comment, it’s help us to improve more better, To see our competitors movement and what they do. ...

IT

19 days ago

Verified

... Good UX/UI, Easy to use, Support easy to contact, User friendly - Thank you so much for survey in this time. ...

Group Marketing & Sales Manager

19 days ago

Verified

... Guest Revu gives us real time guest feedback with easily identifiable areas for improvement as well as acknowledgement of departments who consistently deliver on high service standards. The easy access ...

Group Marketing & Sales Manager

19 days ago

Verified

... Guest Revu gives us real time guest feedback with easily identifiable areas for improvement as well as acknowledgement of departments who consistently deliver on high service standards. The easy access dashboard and summary ...

Group Marketing & Sales Manager

19 days ago

Verified

... Guest Revu gives us real time guest feedback with easily identifiable areas for improvement as well as acknowledgement of departments who consistently deliver on high service standards. The easy access dashboard and summary reports ...

Group Marketing & Sales Manager

19 days ago

Verified

... Guest Revu gives us real time guest feedback with easily identifiable areas for improvement as well as acknowledgement of departments who consistently deliver on high service standards. The easy access dashboard ...

Digital Project Manager

19 days ago

Verified

... The design of the surveys could be improved (it would be great to have more flexibility in terms of the design). ...

Digital Project Manager

19 days ago

Verified

... The design of the surveys could be improved (it would be great to have more flexibility in terms of the design). ...

Director

18 days ago

Verified

... For a modest monthly investment, we get access to world class consolidated feedback about our hotel business. GuestRevu enables smaller, owner run, hotels to "see" their investment through the eyes ...

Director of Marketing & Brand

18 days ago

Verified

... The ability to make some of the changes ourselves that we currently cannot like building/editing surveys or setting up new accounts. But the team is always so helpful in our requests. ...

Regional Sales Manager

17 days ago

Verified

... GuestRevu is a very practical and straight forward platform to use for reputation management and we have seen an increase in the number of reviews left for both our hotel and restaurant since starting to use it. The set up of the survey was easy ...