GuestRevu

Ranked 1 (out of 39) in Reputation Management

Reputation Management

Quickly and easily gather feedback from your guests and actively manage your online reputation

Ratings Snapshot

Certificate of Excellence
Read 201 reviews
93%
Recommend
HTR Score icon
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #1 out of 39 in Reputation Management

Ease of Use
4.5/5
ROI
4.5/5
Implementation
4.6/5
Customer Support
4.7/5
Verified Customer Support

GuestRevu has opened its internal systems to

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Most popular for
  • Boutique Leader: GuestRevu
    93%
    59 verified reviews
  • Resort Leader: TrustYou
    94%
    22 verified reviews
  • Bed & Breakfast Leader: GuestRevu
    90%
    22 verified reviews
  • Branded Leader: TrustYou
    94%
    9 verified reviews
  • Hostel Leader: GuestRevu
    97%
    7 verified reviews
  • Serviced Apartment 5 verified reviews
    70%
    5 verified reviews
  • Budget 4 verified reviews
    95%
    4 verified reviews
  • Extended Stay Leader: GuestRevu
    100%
    3 verified reviews
  • Villas 3 verified reviews
    100%
    3 verified reviews
  • City Center 2 verified reviews
    90%
    2 verified reviews
  • Vacation Rental Leader: TrustYou
    100%
    2 verified reviews
  • Airport/ conference Leader: TrustYou
    100%
    1 verified reviews

GuestRevu Overview

Top Alternative: TrustYou (Reputation)

GuestRevu Overview

Through automated guest surveys, review collection and consolidated reporting, we help busy hospitality professionals to listen, learn from and earn from their guests (request a demo on our website, linked below). GuestRevu is focused on making your life easier and saving you time with TripAdvisor and Google integration, instant notifications and much more. With aggregated guest, property and comp...

About GuestRevu

Founded in 2014 | Headquarters in United Kingdom | 22 employees

Integrates with

  • Booking Engine
  • Business Intelligence
  • Channel Managers
Browse integrations (32 verified)

Pros & Cons

Like 93% recommend

Marketing Manager from Bed & Breakfast

The product has been very helpful as it allows us to truly identify and pinpoint where we are needing to improve.

Reservationist from Bed & Breakfast

* Makes tracking your Guest's experience easier than any other service. * It has an easy rating system which makes it easy for our guests to answer the review. * Easy to read and see where your properties downfalls a...

Revenue Manager from Other

Easy to use All feedback consolidated on one platform Great reporting on various aspects of the guest experience Great customer service from GuestRevu when help is needed

Rooms Division Manager from Branded

I need a report that summarises the scores per month. I would also like the 'answered' comments to be emailed to a second person to ensure that all reviews are answered in the correct and proper way, without going onto t...

Marketing Manager from Resort

Being able to see customer responses to management responses in the dashboard

Manager from Boutique

I am very happy with GuestRevu at the moment and see no immediate things that could be improved.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Friendly & Easy to use, real time notification. Daily report function that you will get daily, update your ranking with your competitor, Real time score and statistic of each segmentation and many report function.

by Ekkapol Unsai (Lub d Phuket Patong) on November 13, 2020

See more answers (11)
Question:

What differentiates this product or service from the competition?

Answer:

Realtime update and quick access to other online platform Report function that you know how your competitor doing at the moment. You can also contact your customer and message o follow up. Report summary of each review sources.

by Ekkapol Unsai (Lub d Phuket Patong) on November 13, 2020

See more answers (11)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Easy function , useful report to track based on real time score. Real time notification to your email and also real time report. Competitors report showing how they doing comparing with your company.

by Ekkapol Unsai (Lub d Phuket Patong) on November 13, 2020

See more answers (11)
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+ 9 recommend
Recommended by Show More (7)

GuestRevu Alternatives

TrustYou (Reputation)

As part of the TrustYou Guest Feedback Platform, the reputation management solution helps hotels positively impact their hotel’s online reviews and ratings. By better understanding their guest's needs, hotels can make improvements that drive revenue and lead to operational excellence.

View GuestRevu alternatives

Find the perfect fit

Want to find out if GuestRevu is the best fit for your hotel?

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GETTING STARTED

Download the 2021 Reputation Management buyer’s guide

Free download
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Features

  • Alerts & Notifications
  • Corporate Reporting
  • Mobile Accessibility
  • Workflow Management
  • Competitive Intelligence
  • Sentiment Analysis
  • Social Media
  • Revenue Reporting
  • Reporting Dashboard
  • SMS text messaging
  • Multi-property Management
  • Case Management

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • South Africa
  • United Kingdom
  • United States
  • Kenya
  • Cambodia
  • Ireland
  • Namibia
  • Greece

201 Verified GuestRevu Reviews

Likelihood to Recommend
Filter by property type
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Sep 18, 2021

GuestRevu Review: Very satisfied

ceo from Hostel in Kampala (Uganda)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Highlights of this service: - regular and accurate reports - readable reports - dedicated help desk Special mention to Jamie-Lee Wentink for her engagement.

What do you dislike or think could be improved?

Do not change anything on the service side. Maybe some charts could be modernized and simplified to take less space. Thank you.

Customer Support
5
Ease of Use
4
Value for money
4
Implementation
3

Sep 17, 2021

GuestRevu Review: Super Helpful & Saves Time!

Owner from Hostel in San Diego (United States)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Guest Revu gathers the reviews from all OTAs as well as through internal surveys and displays the data in a digestible format. The Sentiment word cloud is our favorite feature.

What do you dislike or think could be improved?

It would be outstanding if the guest reply messaging feature connected you directly to the messages and not just send you to the OTA login page.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Sep 16, 2021

GuestRevu Review: Great tool to help with reviews

Brand Lead from Hostel in Krong Siem Reap (Cambodia)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

An easy to use system, Pulls all data from all the sites we accept reviews. love the questionnair we can send out to guets. Helps us track all reviews and we also use it so summarize complaints by room nu...

What do you dislike or think could be improved?

System can be a bit slow to load the sentiment does not really work it pulls to many reviews that are bad when they are good. Ai is to basic

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Sep 16, 2021

GuestRevu Review: Great System

Hotel General Manager from Boutique in (United Kingdom)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

This was the third system we tried and by far the best, couldn't ask for more. the system itself is great, the team are amazing.

What do you dislike or think could be improved?

Nothing to add, the system is perfect and easy to use. great work and glad to work with guestrevu system.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Sep 16, 2021

GuestRevu Review: Great Product, Reporting and Customer Service

Revenue Manager from Other in (United Kingdom)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

GuestRevu does everything that is required for our 20 pubs with rooms, integrates with out PMS and gives us an easy to find NPS score. Great reporting that is automated into our inboxes each week, and the...

What do you dislike or think could be improved?

Currently can't think of anything, it does everything we need it to for the business, overall a great product and when comparing against others look as if it is one of the better reputation management sys...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Sep 16, 2021

GuestRevu Review: One stop shop

General Manager from Boutique in Grasmere (United Kingdom)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

PMS integration - seemless One stop shop - clear interface, great dashboard User friendliness - clear, simple, effective Central support team - good

What do you dislike or think could be improved?

Speed of information into the system. Live feedback is very effective at the moment to reaction effectively to your guest needs.

Customer Support
5
Ease of Use
4
Value for money
4
Implementation
n/a

Pricing

Freemium (hotel can trial for free)
30 day trial
Implementation fee
Less than $1000
Monthly subscription (/room/month)
$3/room/month - $6/room/month

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Popular GuestRevu Integrations

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