GuestRevu

Ranked 1 (out of 40) in Reputation Management

Reputation Management

Quickly and easily gather feedback from your guests and actively manage your online reputation

Ratings Snapshot

Certificate of Excellence
Read 216 reviews
93%
Recommend
HTR Score icon
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #1 out of 40 in Reputation Management

Ease of Use
4.5/5
ROI
4.5/5
Implementation
4.6/5
Customer Support
4.7/5
Verified Customer Support

GuestRevu has opened its internal systems to

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GuestRevu Overview

Top Alternative: Revinate (Reputation)

GuestRevu Overview

Through automated guest surveys, review collection and consolidated reporting, we help busy hospitality professionals to listen, learn from and earn from their guests (request a demo on our website, linked below). GuestRevu is focused on making your life easier and saving you time with TripAdvisor and Google integration, instant notifications and much more. With aggregated guest, property and comp...

About GuestRevu

Founded in 2014 | Headquarters in United Kingdom | 22 employees

Integrates with

  • Booking Engine
  • Business Intelligence
  • Central Reservations Systems
Browse integrations (35 verified)

Pros & Cons

Like 93% recommend

Guest Experience Manager from Other

The most useful part of this platform is the dashboard information. It compares a lot of data which is helpful. I also like the idea of guestrevu, gathering all reviews in one place.

Marketing and Reservations from Other

That Jamie-Lee took the initiative to contact me and explain the process so i was able to understand and sorted everything out a 100% within an hour, without needing to go back and forth.

Marketing Manager from Resort

- easy to use - encourages more feedback from our customers - improves our understanding of areas we can improve

Owner from Bed & Breakfast

I have been using this product in a couple of guest houses and have not found a problem. If I could think of something ....Perhaps Guestreview can make it easier to respond to a guest complaint by adding an option on the...

Operations Manager from Resort

it could be improved by getting access of several app on both android and IOS

Operations Manager from Other

Consistency. We had a few "glitches" with the change of format to the new format. But they seem to have been sorted out and we are now used to the new look and new way of using.

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Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

GuestRevu offers a great platform that allows hoteliers to easily gather feedback from guests and manage their online reputation as well. The guest questionnaires can be customised and branded to ensure that the hotelier is asking the right questions to the right guests.

by Alasdair Fawcett (SiteMinder) on October 26, 2021

See more answers (12)
Question:

What differentiates this product or service from the competition?

Answer:

GuestRevu sets itself apart by offering an excellent group reporting function that allows the hotelier to track multiple properties in the group from one single dashboard and the hotelier is able to learn from the successes of one property to ensure similar results in the others.

by Alasdair Fawcett (SiteMinder) on October 26, 2021

See more answers (12)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Whether you manage a single property or a group of properties, this solution has tools that can be a great fit for your business. As with all new technologies, get a demo of the solution and make sure it addresses the concerns you have, and don't be afraid to ask the team questions.

by Alasdair Fawcett (SiteMinder) on October 26, 2021

See more answers (12)
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+ 10 recommend
Recommended by Show More (8)

GuestRevu Alternatives

TrustYou (Reputation)

As part of the TrustYou Guest Feedback Platform, the reputation management solution helps hotels positively impact their hotel’s online reviews and ratings. By better understanding their guest's needs, hotels can make improvements that drive revenue and lead to operational excellence.

View GuestRevu alternatives

Find the perfect fit

Want to find out if GuestRevu is the best fit for your hotel?

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GETTING STARTED

Download the 2021 Reputation Management buyer’s guide

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Features

  • Alerts & Notifications
  • Corporate Reporting
  • Mobile Accessibility
  • Workflow Management
  • Competitive Intelligence
  • Sentiment Analysis
  • Social Media
  • Revenue Reporting
  • Reporting Dashboard
  • SMS text messaging
  • Multi-property Management
  • Case Management

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • South Africa
  • United Kingdom
  • Kenya
  • United States of America
  • Cambodia
  • Ireland
  • Namibia
  • Greece

216 Verified GuestRevu Reviews

Likelihood to Recommend
Filter by property type
Filter by geography

November 19, 2021

GuestRevu Review: Amazing Product

Group Revenue Manager from Branded in Durban (South Africa)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Having used Guestrevu on a group level the detail in reporting and functionality behind the system has been priceless. It not only allows us to the ability to focus our approach with consistency, it also ...

What do you dislike or think could be improved?

Nothing, the setup is constantly updated, improvements and changes are made on the regular and customised reporting can be requested if required.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

November 15, 2021

GuestRevu Review: Fantastically useable system

GM from Other in Pilanesberg National Park (South Africa)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

knowledgeable product support team responsive product support team Easy to use interface easy to read and understand dashboard key word database search ability de-cluttered reporting

What do you dislike or think could be improved?

interface to other OTA platforms for responding to guest revues Editing of response templates response indicator on revue window to show whether response has been sent filterable revue screen to allow ...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
n/a

November 12, 2021

GuestRevu Review: Feedback

General Manager from Other in White River (South Africa)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

The team at GuestRevu is friendly and professional. Nice team to work with. Love the integration in one platform that the system offers

What do you dislike or think could be improved?

Nothing at the moment that springs to mind that I feel should be improved upon. Nice work! Keep it up

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

November 11, 2021

GuestRevu Review: GuestRevu - A great tool for analysis

Management Executive from Resort in Bela Bela (South Africa)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

When it comes to online reputation, GuestRevu helps you understand the reports easier, with its very useful tools. It has all reviews from all different platforms in one place. It is easy to use the dashb...

What do you dislike or think could be improved?

I have very little to criticise & feel that when we've had issues or given feedback in the past GuestRevu has listened & improved their platform time & time again.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

November 10, 2021

GuestRevu Review: Outstanding Product

Key Account Manager from Boutique in Randburg (South Africa)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

GuestRevu makes responding and keeping track of all reviews a breeze. The easy-to-use dashboard allows you to see what has been responded to and what not at a glance. Being able to pull one report, to s...

What do you dislike or think could be improved?

The system works really well. And my only comment would be is to be able to link local sites reviews as well. Even in saying that I am aware the local sites does not necessarily have the ability to offer...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

November 03, 2021

GuestRevu Review: River Hotels - Halyards Hotel and Spa *** and Mansfield *** in Port Alfred

Admin Manager from Resort in Port Alfred (South Africa)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

The fact that the company is local. I walk too their office from Halyards Hotel. Face to face service. We know what customers are saying about us all the time. The most friendliest staff and I pe...

What do you dislike or think could be improved?

Maybe it has come time for a simple version - their might be one. I think they need to offer assistance where they see the program is not been utilized. I was shocked to discover many of my GMs do ...

Customer Support
5
Ease of Use
4
Value for money
5
Implementation
5

Pricing

Freemium (hotel can trial for free)
30 day trial
Implementation fee
Less than $1000
Monthly subscription (/room/month)
$3/room/month - $6/room/month

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Popular GuestRevu Integrations

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