GuestRevu

Ranked 1 (out of 39) in Reputation Management

Reputation Management

Quickly and easily gather feedback from your guests and actively manage your online reputation

Ratings Snapshot

Certificate of Excellence
Read 257 reviews
94%
Recommend
HTR Score icon
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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GuestRevu has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #1 out of 39 in Reputation Management

Ease of Use
4.6/5
ROI
4.6/5
Implementation
4.6/5
Customer Support
4.7/5
Verified Customer Support

GuestRevu has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

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Most popular for
  • Luxury Hotels 65 verified reviews
    95%
    65 verified reviews
  • Boutiques Leader: GuestRevu
    94%
    57 verified reviews
  • Resorts Leader: TrustYou
    95%
    37 verified reviews
  • Bed & Breakfast & Inns Leader: GuestRevu
    93%
    35 verified reviews
  • Branded Hotels Leader: TrustYou
    96%
    24 verified reviews
  • Extended Stay & Serviced Apartments 10 verified reviews
    85%
    10 verified reviews
  • Limited Service & Budget Hotels 9 verified reviews
    97%
    9 verified reviews
  • Hostels Leader: GuestRevu
    99%
    7 verified reviews
  • RV Parks & Campgrounds 4 verified reviews
    95%
    4 verified reviews
  • Airport/Conference Hotels Leader: TrustYou
    100%
    3 verified reviews
  • City Center Hotels 2 verified reviews
    90%
    2 verified reviews
  • Casinos Leader: GuestRevu
    100%
    1 verified reviews
  • Vacation Rentals & Villas 1 verified reviews
    100%
    1 verified reviews

GuestRevu Overview

Top Alternative: Revinate (Reputation)

GuestRevu Overview

• Try GuestRevu LITE • Free Forever • guestrevu.com/get-guestrevu-lite • Through automated guest surveys, review collection and consolidated reporting, we help busy hospitality professionals to listen, learn from and earn from their guests (request a demo on our website, linked below). GuestRevu is focused on making your life easier and saving you time with TripAdvisor and Google integrat...

About GuestRevu

Founded in 2014 | Headquarters in United Kingdom | 22 employees

Integrates with

  • Property Management Systems
  • Channel Managers
  • Hotel Management Software
Browse integrations (36 verified)

Pros & Cons

Like 94% recommend

Head of Marketing

GuestRevu gives us a clear insight into what our guests think. It is a vital piece of business intelligence that we use on a daily basis to manage our guest journey.

general manager

What we like most is that guest can communicate with us regarding problems without having to go through social media

Manager

Its great receiving the guests comments directly to my e-mail. It gives us a chance to sort out any problems immediately

Reservations manager

Happy With the whole setup! This has made clients happier not having to fill in forms and send back to us.

Cluster GM

Nothing...currently they are on top of all Hotel and hospitality trends aligned to each individual property needs which allows for great reporting

Hotel Manager

Its a good product and I cannot see how it can be improved at the moment, the only comment I could mention is that it could be made easier to get specific information. For example if a specific room has been identified a...

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Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

The GuestRevu Products provide one of the most vital pieces of information for a potential guest choosing their Hotel. One of their products , the Reputation Management tool manages all of the previous guests reviews.

by David Byrne (AskSuite) on December 15, 2021

See more answers (13)
Question:

What differentiates this product or service from the competition?

Answer:

GuestRevus products are easy to use, easy to integrate and easily manageable. This makes the collobartion of all the Hotels reviews a simple process but yet very effective. The team are also very easy to deal with.

by David Byrne (AskSuite) on December 15, 2021

See more answers (13)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

My advice would be to get full visibility of the product, i.e a Demo. The Demo will show. you the power of the tools to enable your Hotel to present the reviews and Surveys to the potential clients and past clients.

by David Byrne (AskSuite) on December 15, 2021

See more answers (13)
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+ 11 recommend
Recommended by Show More (9)

GuestRevu Alternatives

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Find the perfect fit

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GETTING STARTED

Download the 2021 Reputation Management buyer’s guide

Free download
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Features

Surveys & Feedback

4/5 features

Review Generation

4/5 features

Follow-up & Resolution

4/5 features

Reporting, Analytics & Insights

4/5 features

Channels

4/5 features

Active Markets

MARKETS SERVED
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • South Africa
  • United Kingdom
  • Kenya
  • United States of America
  • Ireland
  • Cambodia
  • Botswana
  • Zambia

257 Verified GuestRevu Reviews

Likelihood to Recommend
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Declining share of voice

This vendor has fewer recent reviews than average compared to other top Reputation Management providers. It is advised that you ask for recent references before proceeding.

March 29, 2022

GuestRevu Review: Toolbox on the go

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Ease of use and the complete and relevant information always at hand to get a birdseye view of what is happenning on the property.

What do you dislike or think could be improved?

Have GuestRevu "light" available for smaller properties at a more affordable price. After introducing GuestRevu to some smaller properties, the need was identified, As all of them were interested, but pri...

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5

January 04, 2022

GuestRevu Review: GuestRevu feedback

General Manager from Resorts in Komatipoort (South Africa)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Departmental strategy stimulation understanding your guest Instrumental for training the Team maintenance of key areas.loyalty from a Guest through quick response One unified messaging review

What do you dislike or think could be improved?

more detail understanding of the guest description positive or negative, , per categories offered , rated comp sets could be more according to fair amount of reveiews made, for example needles lodge in Ko...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 16, 2021

GuestRevu Review: Professional Excellence

General Manager from Luxury Hotels in Port Alfred (South Africa)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Receiving guest feedback is crucial to any Hotel Operation i.t.o. continuous improvement of service levels through highlighting strengths and weaknesses and thus enabling management and staff to take appr...

What do you dislike or think could be improved?

Honestly nothing at this stage. Especially since they improve the system to keep with the constantly evolving tech world every year.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 14, 2021

GuestRevu Review: Easy and informative

General manager from Extended Stay & Serviced Apartments in Johannesburg (South Africa)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Easy to use, In-depth reports , one stop review shop. A comprehensive platform to assist with upgrading service and excellence.

What do you dislike or think could be improved?

Allow for five competitors free. Hotels normally judge against five instead of the three currently offered. Cluster important sectors such as welcome, sleep/room and checkout

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 13, 2021

GuestRevu Review: Optimal system to manage your hotel's reputation

MB from Hostels in Cape Town (South Africa)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

- provides real time notification of reviews, providing sufficient time to try and resolve - great way to encourage our guests to complete a review on their experience - nice way to track your reputatio...

What do you dislike or think could be improved?

- the way end of month reviews are included in monthly reports. Average scores change after a few weeks, which causes confusion when doing comparisons with previous months

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 13, 2021

GuestRevu Review: Great Tool

Brand Lead from Hostels in (Thailand)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Great tool to see all your reviews from all sites online, As well as the guest survey, we love this tool as its just one login to reply to all reviews and can share with the team.

What do you dislike or think could be improved?

All good so far no major issues with the system sentiment is learning all the time, but that is understandable

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Freemium (hotel can trial for free)
free product tier
Implementation fee
Less than $1000
Monthly subscription (/room/month)
$3/room/month - $6/room/month

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Popular GuestRevu Integrations

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