GuestRevu

4.7 (405 REVIEWS)

HTR Score icon
HT Score  
97 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Kim, Carys, Ian + 36 more experts recommend GuestRevu

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Ranked 3 (out of 59) in Reputation Management

2025 Finalist HotelTechAwards

Hoteliers voted GuestRevu as the #2 Reputation Management provider in the 2025 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Quickly and easily gather feedback from your guests and actively manage your online reputation

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Bell avatar Bell - AI powered product analyst

I analyzed all of GuestRevu’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

GuestRevu empowers hotels to actively manage and enhance their reputation by consolidating guest feedback across multiple platforms. Its AI-driven tools allow seamless integration with OTAs, simplifying review management, while its advanced analytics provide actionable insights for boosting guest satisfaction and generating repeat business. Critically, the platform could extend integrations and improve sentiment analysis accuracy, addressing inconsistencies that misrepresent guest sentiment.

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Mint Hotels, Code Pod Hostels, Providence Hospitality & 530 others

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Partners say

Industry experts recommend GuestRevu for its exceptional reputation management capabilities in the hospitality sector. Its integration with major platforms and user-friendly interface simplifies the guest feedback process, delivering powerful analytics and customizable surveys that improve guest experience. The independent ownership and AI-driven features highlight its innovative approach. GuestRevu's distinguished team ensures that every interaction is tailored to enhance hotel operations effectively.

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Kim, Carys, Ian and 32 others

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What Types of Hotels GuestRevu is Popular For

Size

66 | X-Small (1-9 room)

130 | Small (10-24 room)

218 | Mid-Sized (25-74 room)

141 | Large (75-199 room)

55 | X-Large (200+ room)

Country

296 | South Africa

105 | United Kingdom

37 | United States of America

18 | Kenya

14 | Zimbabwe

11 | Botswana

9 | Zambia

8 | Canada

8 | Tanzania

6 | Thailand

5 | Uganda

5 | Ireland

4 | Indonesia

4 | Namibia

4 | Switzerland

4 | France

3 | Romania

3 | Malawi

3 | Mexico

3 | Greece

3 | Australia

3 | Cambodia

3 | India

3 | Maldives

3 | Malta

2 | Spain

2 | Mozambique

2 | Netherlands

2 | Italy

2 | Poland

2 | Germany

2 | Seychelles

1 | Turkey

1 | Swaziland

1 | Qatar

1 | Singapore

1 | Saint Vincent and the Grenadines

1 | Denmark

1 | Israel

1 | New Zealand

1 | Nigeria

1 | Iceland

1 | Sierra Leone

1 | Sri Lanka

1 | Cyprus

1 | Bangladesh

1 | Japan

1 | Virgin Islands, U.S.

1 | Belgium

1 | Ghana

1 | Antigua and Barbuda

1 | Congo (Brazzaville)

Type

299 | Luxury Hotels

274 | Boutiques

239 | Bed & Breakfast & Inns

211 | Resorts

165 | Airport/Conference Hotels

130 | Branded Hotels

113 | Limited Service & Budget Hotels

94 | City Center Hotels

55 | Extended Stay & Serviced Apartments

28 | Hostels

20 | RV Parks & Campgrounds

16 | Vacation Rentals & Villas

13 | Casinos

6 | Motels

Region

377 | Africa

141 | Europe

48 | North America

23 | Asia Pacific

4 | Oceania

3 | Middle East

3 | Central America

Category

531 | Guest Survey Software

405 | Reputation Management

What is GuestRevu?

Founded in 2014 | Headquarters in United Kingdom | 22 employees
GuestRevu is a state-of-the-art reputation management software specifically designed for the hospitality industry. It streamlines guest feedback by integrating seamlessly with platforms like TripAdvisor and Google, enabling hoteliers to centralize and analyze reviews efficiently. The platform automates feedback analysis and offers AI-generated response suggestions, which boost operational efficiency. Its user-friendly interface and customizable surveys provide powerful insights into guest experiences, aiding in data-driven decision-making to enhance guest satisfaction and maintain a positive online presence.

Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of GuestRevu products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by GuestRevu

FAQs

Capabilities

All your online reviews in one place

Respond to reviews with ease

Sentiment analysis

Track trends across multiple review sites

Set targets & milestones

Features

Surveys & Feedback

4/5 features

Review Generation

4/5 features

Follow-up & Resolution

4/5 features

Reporting, Analytics & Insights

4/5 features

Channels

4/5 features

Available Add-ons & Modules

AI-powered management responses

Reputation Management
With GuestRevu’s AI Management Response Tool, you can generate high-quality, personalised replies in seconds — ensuring your guests feel heard while freeing up your team’s valuable time. • Unique AI-generated responses for each review • Customise the default tone & set property-specific instructions for GuestRevu AI • Quickly translate responses into the review’s language • Regenerate each response up to three times • Edit and refine AI-generated responses before posting

PREMIUM ADD-ON

GuestRevu Reviews Summary

4.7
Excellent
Ease of Use
4.6/5
Customer Support
4.8/5
ROI
4.6/5
Implementation
4.7/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, GuestRevu is the #3 most trending product in the Reputation Management category (out of 59) and the #55 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

GuestRevu has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted GuestRevu as the #2 Reputation Management provider in the 2025 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
97 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

GuestRevu Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

GuestRevu Average GuestRevu

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6

Success Stories

8

References

15

Featured Customers

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GuestRevu Reviews

Hotelier Rating

Excellent
348
Very Good
31
Average
19
Poor
6
Terrible
1

Property Size

  • X-Small (39)
  • Small (88)
  • Mid-Sized (140)
  • Large (87)
  • X-Large (35)

Country

  • South Africa
    South Africa
    (178)
  • United Kingdom
    United Kingdom
    (79)
  • United States of America
    United States of America
    (26)
  • Kenya
    Kenya
    (12)
  • Botswana
    Botswana
    (6)
  • Zimbabwe
    Zimbabwe
    (6)
  • Tanzania
    Tanzania
    (5)
  • Canada
    Canada
    (5)
  • Thailand
    Thailand
    (4)
  • Switzerland
    Switzerland
    (4)
  • Ireland
    Ireland
    (4)
  • Indonesia
    Indonesia
    (3)
  • Uganda
    Uganda
    (3)
  • Mexico
    Mexico
    (3)
  • France
    France
    (3)
  • Australia
    Australia
    (3)
  • Cambodia
    Cambodia
    (3)
  • Zambia
    Zambia
    (3)
  • Namibia
    Namibia
    (3)
  • Greece
    Greece
    (3)
  • Seychelles
    Seychelles
    (2)
  • Malta
    Malta
    (2)
  • Romania
    Romania
    (2)
  • Malawi
    Malawi
    (2)
  • Italy
    Italy
    (2)
  • Poland
    Poland
    (2)
  • Spain
    Spain
    (2)
  • Turkey
    Turkey
    (1)
  • Ghana
    Ghana
    (1)
  • Sri Lanka
    Sri Lanka
    (1)
  • Cyprus
    Cyprus
    (1)
  • Japan
    Japan
    (1)
  • Maldives
    Maldives
    (1)
  • Antigua and Barbuda
    Antigua and Barbuda
    (1)
  • Congo (Brazzaville)
    Congo (Brazzaville)
    (1)
  • Germany
    Germany
    (1)
  • Sierra Leone
    Sierra Leone
    (1)
  • Bangladesh
    Bangladesh
    (1)
  • Virgin Islands, U.S.
    Virgin Islands, U.S.
    (1)
  • Belgium
    Belgium
    (1)
  • India
    India
    (1)

Region

  • North America
    North America
    (34)
  • Europe
    Europe
    (106)
  • Asia Pacific
    Asia Pacific
    (15)
  • Oceania
    Oceania
    (3)
  • Middle East
    Middle East
    (1)
  • Central America
    Central America
    (2)
  • Africa
    Africa
    (223)
10

Excellent Service

Director of E Commerce from 500+ room Bed & Breakfast & Inn in Belek (Turkey)

Verified
6 days ago
Excellent Service and Support in every step you need. Spectacular solutions that provide for your hotel monitoring on a timely manner.
Country Turkey
Director of E Commerce
X-Large Hotel
10

Guest Revu has allowed us to get feedback from all our travelers and also helps us improve our product to suit market demand.

Head- Sales & Marketing from 100 to 199 room in Victoria Falls (Zimbabwe)

Verified
7 days ago
GuestRevu is suer friendly and this functionality makes it top of all the guest feedback tools available in the market at the moment. The research and analytics also help with global trends and what our guests want.
Country Zimbabwe
Head- Sales & Marketing
Large Hotel
10

It is a great tool to get reviews

Admin HOD from 50-74 room Resort in Johannesburg (South Africa)

Verified
7 days ago
Just when reviews are pulled from different places websites to have unit numbers on so that you know what unit guests are doing the review on. Lots of features nice to see reviews are taken from different websites as well. Gives lots of information for guests to review the resort about and to give there options as well.
Country South Africa
Admin HOD
Mid-Sized Hotel
10

GuestRevu is a vital tool to highlight a problem before it becomes critical

Resort Manager from 50-74 room Boutique in Knysna (South Africa)

Verified
8 days ago
* It’s very easy to use, and the dashboard clearly shows guest feedback, online reviews, and trends all in one place. * The reporting tools are excellent—I can quickly spot areas for improvement and share insights with the team.
Country South Africa
Resort Manager
Mid-Sized Hotel
10

Great comparative scoring and tracking

Hotel Manager from 100 to 199 room Bed & Breakfast & Inn in Knysna (South Africa)

Verified
10 days ago
- One Stop shop for all reviews from various platforms. - Snapshot of performance keeping management informed. - Weekly and Monthly reports.
Country South Africa
Hotel Manager
Large Hotel
10

We are extremely satisfied with the service provided to our hotel. The platform is user-friendly, making it quick and easy to respond to guest reviews. The variety of reports available is excellent and truly helps us understand our performance and areas of improvement. Overall, great service and great support — highly recommended.

Deputy General Manager from 50-74 room Extended Stay & Serviced Apartment in Cape Town Central (South Africa)

Verified
10 days ago
Easy to use application. Guest survey feedback helps us improve the service we provide. Helps us resolve any issue promptly.
Country South Africa
Deputy General Manager
Mid-Sized Hotel
10

Reliable tool that gives us clear guest insights

Resort Manager from 10 to 24 room Boutique in Muri (Southern Cook Islands)

Verified
11 days ago
Easy to use, Great dashboards that make feedback trends simple to understand. The integration with Google, TripAdvisor, booking.com and Expedia. The team is also very supportive and helpful.
Country Southern Cook Islands
Resort Manager
Small Hotel
9

Good and helpful to know guest experience.

Front desk from 50-74 room Boutique in Kissimmee (United States of America)

Verified
11 days ago
I enjoy that we get to see what guests really think of the resort and how was their experience. staying here to know what to improve.
Country United States of America
Front desk
Mid-Sized Hotel
10

Google Reviews Management

Managing Director from 50-74 room in Cape Town (South Africa)

Verified
11 days ago
GuestRevu has really helped us manage and influence our rating on Google. We have also been able to assess and analyze data generated from our guests.
Country South Africa
Managing Director
Mid-Sized Hotel
10

One stop shop for reputation management and Guest feedback

General Manager from 50-74 room Resort in Harare (Zimbabwe)

Verified
11 days ago
It is very user friendly and is very relevant to our operation in terms of information derived from it in the form of reports, trends etc.
Country Zimbabwe
General Manager
Mid-Sized Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 41

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

GuestRevu is widely recognized for its exceptional ability to act as a highly flexible and responsive partner within the hospitality market. They are particularly skilled at actively listening to their customers' needs and feedback, ensuring their product and service offerings are adaptable and tailored. This client-centric approach means they are not just a vendor, but a collaborative partner that readily adjusts to evolving business requirements.

Question:

What differentiates this product or service from the competition?

Answer:

GuestRevu stands out due to its proactive engagement with the market, constantly evolving its offerings based on real-world needs. Crucially, they maintain a technical edge by being at the forefront of integrations with other systems, ensuring seamless, cutting-edge connectivity and data flow, which is often a point of friction with competitors.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Focus rigorously on calculating the projected Return on Investment (ROI) over one to three years —not just for the first few months, and insist on speaking with at least two comparable hotel references to validate their claims of flexibility and integration strength. Treat this assessment with the same critical due diligence you would apply to any major, long-term hotel technology investment.

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Verified Support

GuestRevu has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Response Time

Slow

Recommended

95%

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