The better your reputation, the higher your revenue
GuestRevu
4.7 (276 REVIEWS)
HT Score
97 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
GuestRevu
Ranked 2 (out of 46) in Reputation Management
Quickly and easily gather feedback from your guests and actively manage your online reputation
94% recommended by 340 hotels
More than 50% of GuestRevu’s reviews come from South Africa.
Ratings Summary
Ease of Use
4.6/5
Customer Support
4.7/5
ROI
4.6/5
Implementation
4.6/5
Recommended by
Achievements
This vendor's trending score is rising, GuestRevu is the #4 most trending product in the Reputation Management category (out of 46) and the #96 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreGuestRevu has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseHoteliers voted GuestRevu as the #1 Reputation Management provider in the 2023 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
About GuestRevu
Founded in 2014 | Headquarters in United Kingdom | 22 employees
• Try GuestRevu LITE • Free Forever • guestrevu.com/lite •
Through automated guest surveys, review collection and consolidated reporting, we help busy hospitality professionals to listen, learn from and earn from their guests (request a demo on our website, linked below). GuestRevu is focused on making your life easier and saving you time with TripAdvisor and Google integration, instant notifications and much more. With aggregated guest, property and competitor reports, you have everything you need to make data-driven operational decisions so you can meet and exceed expectations.
Capabilities
All your online reviews in one place
All your online reviews in one place
Customisable surveys reflect your brand's look and feel, while asking the questions your business needs answers to
Respond to reviews with ease
Respond to reviews with ease
Be an active participant in your online reputation by responding to reviews straight from your dashboard
Sentiment analysis
Sentiment analysis
Use sentiment analysis to evaluate qualitative and quantitative data to understand how your guests really feel about your property.
Track trends across multiple review sites
Track trends across multiple review sites
Track trends in specific performance areas across multiple sites over time to discern operational insights, and compare your online reputation to that of your chosen competitors.
Set targets & milestones
Set targets & milestones
Achieve your property’s goals with the help of targets to track progress and maintain standards. Put your operations to the test with milestones that make it easy to track the effects of any operational changes on guest satisfaction.
Features
Surveys & Feedback
4/5 features
Review Generation
4/5 features
Follow-up & Resolution
4/5 features
Reporting, Analytics & Insights
4/5 features
Channels
4/5 features
Admin & Settings
4/5 features
Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Popularity by Segment
Size
32 | X-Small (1-9 room)
49 | Small (10-24 room)
105 | Medium (25-74 room)
52 | Large (75-199 room)
40 | X-Large (200+ room)
Country
198 | South Africa
88 | United Kingdom
13 | Kenya
10 | United States of America
8 | Zimbabwe
6 | Zambia
5 | Botswana
5 | Ireland
5 | Tanzania
4 | Mauritius
3 | Uganda
3 | Cambodia
3 | Namibia
2 | Poland
2 | Mozambique
2 | Maldives
2 | India
2 | Malawi
2 | Mexico
2 | France
2 | Greece
2 | Romania
2 | Australia
1 | Congo (Brazzaville)
1 | Swaziland
1 | Israel
1 | Canada
1 | Nigeria
1 | Germany
1 | Netherlands
1 | Iceland
1 | Sierra Leone
1 | Seychelles
1 | Thailand
1 | Rwanda
1 | Italy
1 | Switzerland
1 | Belgium
1 | Ghana
1 | Indonesia
1 | Vanuatu
Type
104 | Luxury Hotels
83 | Boutiques
72 | Resorts
50 | Bed & Breakfast & Inns
46 | Branded Hotels
16 | Extended Stay & Serviced Apartments
12 | RV Parks & Campgrounds
11 | Hostels
11 | Limited Service & Budget Hotels
9 | Airport/Conference Hotels
8 | City Center Hotels
6 | Vacation Rentals & Villas
3 | Motels
2 | Casinos
Region
256 | Africa
107 | Europe
13 | North America
9 | Asia Pacific
3 | Oceania
1 | Middle East
Category
324 | Guest Surveys & Feedback
276 | Reputation Management
Hotelier Rating
10
Efficient and effective
General Manager from 100 to 199 room Branded Hotel in White River (South Africa)
Verified
7 days ago
The ease with which it correlates all the reviews into a simple, easily manageable format - allowing quick response time
South Africa
South Africa
General Manager
Large Hotel
10
Great System
General Manager from 75-99 room Boutique in (United Kingdom)
Verified
21 days ago
The Guest Revu platform consolidates our primary guest experience metrics into a format that allows us to compare and gain a precise understanding of our performance. This tool significantly aids in our commitment to actively listen to our guests and assess our overall performance.
United Kingdom
United Kingdom
General Manager
Large Hotel
9
User friendly
Guest Services from 1 to 4 room in Durban (South Africa)
Verified
25 days ago
The system is user friendly and when you have difficulty or if you want assistance one of their friendly support consultants are able to assist. I previously used Tracy and she was such a pleasure that I mailed her directly. I used Jamey in my last request and will absolutely be using her moving forward. The people make an organisation my t...
South Africa
South Africa
Guest Services
X-Small Hotel
10
GUESTRevu Good Service
General Manager from 100 to 199 room Branded Hotel in Bloemfontein (South Africa)
Verified
11 months ago
Their customer service is always the best. I also like the fact that all the different review sights are consolidated on one sight.
South Africa
South Africa
General Manager
Large Hotel
10
The Ease
Owner from 10 to 24 room in Hoedspruit (South Africa)
Verified
11 months ago
It is wonderful to see all you reviews in one place and also the tips on how to manage reviews.
South Africa
South Africa
Owner
Small Hotel
9
Reputation Management.
Guest Services from 25-49 room Boutique in Marquette (United States of America)
Verified
11 months ago
Guest Revu makes handling feedbacks and reviews easily. It covers almost all the parameters needed to handle Reputation Management efficiently.
United States of America
United States of America
Guest Services
Medium Hotel
10
Best Reputation management Software
General Manager from 50-74 room Bed & Breakfast & Inn in Cape Town (South Africa)
Verified
11 months ago
Having the feedback of our clients helps us to improve on all aspects of our guests experience. It helps us to focus our attention to key areas for improvement/trainiung and also highlights our top performing departments across our business.
South Africa
South Africa
General Manager
Medium Hotel
10
Easy app to use.
HOD Housingkeeping from 5 to 9 room Boutique in East (South Africa)
Verified
11 months ago
Guests can leave detailed feed back. Easy to read their comments. The layout is appealing. All the important questions are asked.
South Africa
South Africa
HOD Housingkeeping
X-Small Hotel
10
Great hospitality app
General Manager from 5 to 9 room Boutique in East (South Africa)
Verified
11 months ago
Seamless and very user friendly. Integrates well with the guest and provides real time data to the lodge. Highly recommended. Had not heard of Guestrevu before I moved to the lodge. Always used Tripadvisor and found it to be a very biased platform. Guestrevu gives a far easier platform as well as a platform that is not leading or directing...
South Africa
South Africa
General Manager
X-Small Hotel
10
Perfect tool for online reputation management
E-Sales Manager from 100 to 199 room Luxury Hotel in Nairobi (Kenya)
Verified
11 months ago
The data available on the dashboard gives a summary of the current state of online reputation. The reports are easy to generate and consume.
Kenya
Kenya
E-Sales Manager
Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
GuestRevu is great for keeping track of your reviews, it helps with your guest journey and boosts not only return guests but capturing new guests through boosting online reputation. Easy to use with intuitive functionality that helps increase review score online for direct and OTA reviews.
Showing all answers to: "What does this product or service do well?"
GuestRevu is great for keeping track of your reviews, it helps with your guest journey and boosts not only return guests but capturing new guests through boosting online reputation.
Easy to use with intuitive functionality that helps increase review score online for direct and OTA reviews.
GuestRevu excels in providing the hospitality industry with a user-friendly, interactive, and effective platform for online reputation management and review handling. Its fantastic reporting and customised questionnaires set it apart as an essential partner for businesses looking to enhance their online presence and guest satisfaction. GuestRevu is a great integration partner for For-Sight and its mutual customers.
GuestRevu allows you to keep track of you reviews and reputation in one place, by tracking your reviews from across multiple platforms. Crucially GuestRevu also helps you to improve your review scores
GuestRevu is an amazing partner for RoomRaccoon and its mutual clients. It is a great platform to manage your online reputation and review management.The reporting is fantastic , easy to use and provides you with an accurate account to easily manage your operation.
GuestRevu provides guest feedback and online reputation management tools tailor-made for the hospitality industry. Their product is vital to helping hoteliers around the world gain a deeper, guest-focused understanding of operational strengths and weaknesses, monitor and manage their online reputation and reviews, and improve guest satisfaction.
Question:
What differentiates this product or service from the competition?
Answer:
The product stands out for it's focus on reputation management, it's ease of use and integrations means that it stands out from the competition in this domain. There is a reason that this platform has won the award 5 years running.
Showing all answers to: "What differentiates this product or service from the competition?"
The product stands out for it's focus on reputation management, it's ease of use and integrations means that it stands out from the competition in this domain.
There is a reason that this platform has won the award 5 years running.
What differentiates GuestRevu from the competition is its unmatched combination of user-friendliness, automation, a passionate and dedicated team, ease of integration, and exceptional reporting capabilities. The GuestRevu team is brilliant, for us as partners and for our mutual customers that praise their excellent customer success team!
The team at GuestRevu are passionate about helping hotels improve their online reputation and that really shines through in their support and service. The sentiment analysis and trend tracking features also give a competitive edge.
GuestRevu is the leading platform with the most user friendly and automated suite on the market, Our clients highly recommend it as ' The best feedback platform available to hotels'. Excellent onboarding, support and training is at the forefront of our mutual clients experience.
The team at GuestRevu are amazing! They are truly passionate about helping hotels streamline their operations and gain a deeper understanding of what their guests need. They are an absolute pleasure to work with!
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Reputation management can help boost your revenue, especially when guests are shopping around, they will look at your review scores on multiple platforms. Using the functionality that allows good reviews to go direct to review platforms and bad reviews to you to then deal with the clients issues is a great piece of functionality.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Reputation management can help boost your revenue, especially when guests are shopping around, they will look at your review scores on multiple platforms.
Using the functionality that allows good reviews to go direct to review platforms and bad reviews to you to then deal with the clients issues is a great piece of functionality.
See it for yourself - schedule a demo with GuestRevu. For hoteliers, it's a game-changer. With its real-time feedback, competitive analysis, and unwavering support, it's a must-have to enhance guest experiences and improve service delivery. Don't hesitate to invest in this tool and watch your hotel's online reputation and overall success thrive.
When choosing a reputation management you should check functionality of competitor benchmarking, trend analysis, review response (single platform for all reviews?) and review alerts. Hotels belonging to groups should also check enterprise level reporting.
I would highly recommend setting up GuestRevu in your premises, working with an integrated PMS and HMS platform it further automates your process, increasing the delivery to your customers, getting accurate feedback and responses to assist in your day to day operation.
GuestRevu recently launched GuestRevu Lite – the free version of their award-winning software. I recommend hotels sign up and see how using a guest feedback solution like GuestRevu can transform their business.
Recommended by
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Market Head
@
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Marketing Manager
@
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George Titlow
Sales Director
@
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Partnership Manager
@
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Lindsay Krause
PR Manager
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Edward Kerr
Market Head
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RoomRaccoon
Maud Bruyere
Marketing Manager
@
For-Sight
George Titlow
Sales Director
@
Right Revenue
Steven Reffin
Partnership Manager
@
RoomRaccoon
Lindsay Krause
PR Manager
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Sales Director
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Integrations
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Support
Verified Support
GuestRevu has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
Still gathering info?
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