GuestRevu

Ranked 1 (out of 40) in Reputation Management

Reputation Management

Quickly and easily gather feedback from your guests and actively manage your online reputation

Ratings Snapshot

Certificate of Excellence

Read 216 reviews

#1 Popularity index

HT SCORE

100 out of 100

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #1 out of 40 in Reputation Management

Ease of Use

4.5/5

ROI

4.5/5

Implementation

4.6/5

Customer Support

4.7/5

GuestRevu has opened its internal systems to

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GuestRevu Overview

Top Alternative: Revinate (Reputation)

GuestRevu Overview

Through automated guest surveys, review collection and consolidated reporting, we help busy hospitality professionals to listen, learn from and earn from their guests (request a demo on our website, linked below). GuestRevu is focused on making your life easier and saving you time with TripAdvisor and Google integration, instant notifications and much more. With aggregated guest, property and comp...

About GuestRevu

Founded in 2014 | Headquarters in United Kingdom | 22 employees

1/15

Integrates with

Booking Engine
Business Intelligence
Central Reservations Systems

Browse integrations (35 verified)

Pros & Cons

93% recommend

Guest Experience Manager from Other

The most useful part of this platform is the dashboard information. It compares a lot of data which is helpful. I also like the idea of guestrevu, gathering all reviews in one place.

Marketing and Reservations from Other

That Jamie-Lee took the initiative to contact me and explain the process so i was able to understand and sorted everything out a 100% within an hour, without needing to go back and forth.

Marketing Manager from Resort

- easy to use - encourages more feedback from our customers - improves our understanding of areas we can improve

Owner from Bed & Breakfast

I have been using this product in a couple of guest houses and have not found a problem. If I could think of something ....Perhaps Guestreview can make it easier to respond to a guest complaint by adding an option on the...

Operations Manager from Resort

it could be improved by getting access of several app on both android and IOS

Operations Manager from Other

Consistency. We had a few "glitches" with the change of format to the new format. But they seem to have been sorted out and we are now used to the new look and new way of using.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

GuestRevu offers a great platform that allows hoteliers to easily gather feedback from guests and manage their online reputation as well. The guest questionnaires can be customised and branded to ensure that the hotelier is asking the right questions to the right guests.

by Alasdair Fawcett (SiteMinder) on October 26, 2021

See more answers (12)

Showing all answers to: "What does this product or service do well?"

Ekkapol Unsai Hotel Manager @ Lub d Phuket Patong

November 13, 2020, Ekkapol regularly uses the

Friendly & Easy to use, real time notification. Daily report function that you will get daily, update your ranking with your competitor, Real time score and statistic of each segmentation and many report function.

Syed Abbas Operations Support Supervisor @ Lub d

November 12, 2020, Syed has tried the

THey do some really great guest review analysis. From creating tickets based on guest reviews, follow ups, assigning them to team members. Survey trip advisor plugin is VERY useful.

Paula Carreirão Marketing Analyst @ Asksuite Hotel Chatbot

November 04, 2020, Paula has tried the

Social proof is crucial to increase bookings, especially now when travelers are so uncertain. GuestRevu provides the best online management solution and their team give amazing support to clients, making sure they get the best results.

Julie Grieve Founder & CEO @ Criton

October 29, 2020, Julie heard from clients about the

Guest exit surveys and feedback, ensuring that the hotel team can respond quickly to any guest issues and do more of what makes guests happy. It also allows hoteliers to review and manage their reputation online

Leon Pijpers Chief Marketing Officer @ RoomRaccoon

November 01, 2019, Leon has seen a demo of the

GuestRevu makes the collection of reviews easier for every hotelier by collecting all reviews in a convenient system. In addition, responding to reviews is very easy and GuestRevu is a time-saving tool!

Ian Sloan VP Customer Success @ Avvio

December 12, 2019, Ian heard from clients about the

Allows me to see all of my reviews in one place, respond to them and manage them. Hotels find it so difficult to find the time to manage their online reputation and GuestRevu makes it simple to respond to my guests.

Jamie McBride Marketing Manager @ For-Sight

December 12, 2019, Jamie heard from clients about the

GuestRevu makes the collection of reviews and management of guest sentiment and feedback an extremely easy process. The platform is extremely easy to use and gives hoteliers the ability to engage with their guest feedback while saving time. A fantastic product...

Iliyana Asenova Marketing Specialist @ Clock Software

December 11, 2019, Iliyana has seen a demo of the

GuestRevu is easy to use and has a great impact on the guest experience. It gives the ability to receive feedback from guests post their stay and know what hoteliers need to improve to better serve them in the future.

Suzette Niemand Owner @ Villa Le View Guesthouse

December 01, 2019, Suzette regularly uses the

The newsletters and blog posts are absolutely fabulous. The information that is shared can put you on the next level in your own business. Their customer service goes above and beyond. Even the MD doesn't mind "getting his hands dirty" when you need some as...

Ian Lumsden Sales & Marketing Director @ Ankerdata Hospitality (Pty) Ltd

November 20, 2019, Ian heard from clients about the

Guest review system for hotels, enables the guest to post an honest review of their stay and affords the hotel the opportunity to return comments whether good or bad and updates the guest profile with this information.

Ruben Westmeijer Head of Channel Sales @ Mews Systems

November 11, 2019, Ruben heard from clients about the

Hoteliers can gain a deeper, guest-focused understanding of their operational strengths and weaknesses, monitor and manage their online reputation and reviews and improve guest satisfaction to drive more direct bookings and, ultimately, revenue.

Ruben Westmeijer Head of Channel Sales @ Mews Systems

November 11, 2019, Ruben heard from clients about the

Question:

What differentiates this product or service from the competition?

Answer:

GuestRevu sets itself apart by offering an excellent group reporting function that allows the hotelier to track multiple properties in the group from one single dashboard and the hotelier is able to learn from the successes of one property to ensure similar results in the others.

by Alasdair Fawcett (SiteMinder) on October 26, 2021

See more answers (12)

Showing all answers to: "What differentiates this product or service from the competition?"

Ekkapol Unsai Hotel Manager @ Lub d Phuket Patong

November 13, 2020, Ekkapol regularly uses the

Realtime update and quick access to other online platform Report function that you know how your competitor doing at the moment. You can also contact your customer and message o follow up. Report summary of each review sources.

Syed Abbas Operations Support Supervisor @ Lub d

November 12, 2020, Syed has tried the

Customer service. Survey and guest satisfaction collection features.

Paula Carreirão Marketing Analyst @ Asksuite Hotel Chatbot

November 04, 2020, Paula has tried the

GuestRevu understands the importance of delivering the best online experience for potential guests. That's why the company is open to integrating with other online solutions, always putting hoteliers first in their priorities. Their team is outstanding, always...

Julie Grieve Founder & CEO @ Criton

October 29, 2020, Julie heard from clients about the

This is a cost effective and trusted solution for independent hotels. ITs easy for guests to interact and the data it produces allows hotels to quickly make decisions. Its reliable, easy to implement and the insight it provides makes it easier for hoteliers to...

Leon Pijpers Chief Marketing Officer @ RoomRaccoon

November 01, 2019, Leon has seen a demo of the

GuestRevu not only collects reviews and surveys but also makes it possible to easily process issues that are reported online or in surveys by means of a ticket service that ensures that the issue is assigned to the right team member.

Ian Sloan VP Customer Success @ Avvio

December 12, 2019, Ian heard from clients about the

Fantastic analysis tools that allow you to quickly derive insights for your business. Looking at each review on its own is great, but you really get the advantage when you see the trends, patterns and sentiment across all.

Jamie McBride Marketing Manager @ For-Sight

December 12, 2019, Jamie heard from clients about the

The professionalism and enthusiasm from the GuestRevu team is fantastic - they are a joy to work with. The 'open' aspect of GuestRevu's offering is also a key differentiator, whether it is the integration with TripAdvisor or other systems within the hotel tech...

Iliyana Asenova Marketing Specialist @ Clock Software

December 11, 2019, Iliyana has seen a demo of the

GuestRevu is an open platform that can easily integrate with other systems, for instance, Clock PMS. With this, hoteliers can easily build guest profiles and effortlessly collect invaluable information about their guests‘ stay. The integration with TripAdvis...

Suzette Niemand Owner @ Villa Le View Guesthouse

December 01, 2019, Suzette regularly uses the

The added value you get from the newsletter is fantastic. Research into the industry has been done for you, saving you hours and hours of finding answers on how to enhance the guest experience, what the current market trends are......the list is endless. Wel...

Ian Lumsden Sales & Marketing Director @ Ankerdata Hospitality (Pty) Ltd

November 20, 2019, Ian heard from clients about the

Service from supplier and ease of use, level of professionalism for GuestRevu is incredible, I would recommend them to each and everyone without reservations. Multiple integrations into multiple PMS systems

Ruben Westmeijer Head of Channel Sales @ Mews Systems

November 11, 2019, Ruben heard from clients about the

GuestRevu is an open system which allows a seamless, integrated experience with other systems like a PMS. This enables properties to build guest profiles, automate the sending of guest surveys, and collate information between the two systems, allowing for eff...

Ruben Westmeijer Head of Channel Sales @ Mews Systems

November 11, 2019, Ruben heard from clients about the

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Whether you manage a single property or a group of properties, this solution has tools that can be a great fit for your business. As with all new technologies, get a demo of the solution and make sure it addresses the concerns you have, and don't be afraid to ask the team questions.

by Alasdair Fawcett (SiteMinder) on October 26, 2021

See more answers (12)

Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"

Ekkapol Unsai Hotel Manager @ Lub d Phuket Patong

November 13, 2020, Ekkapol regularly uses the

Easy function , useful report to track based on real time score. Real time notification to your email and also real time report. Competitors report showing how they doing comparing with your company.

Syed Abbas Operations Support Supervisor @ Lub d

November 12, 2020, Syed has tried the

Don't be afraid to ask for some flexibility when planning out your survey questions. And if you get Amy Branford as your consultant, you'll be in excellent hands with the best service possible provided.

Paula Carreirão Marketing Analyst @ Asksuite Hotel Chatbot

November 04, 2020, Paula has tried the

Get it now. Online reviews can make or break a hotel and GuestRevu not only has an outstanding product but their team really cares about their clients. They listen to clients' requests and make effort to give them what they need.

Julie Grieve Founder & CEO @ Criton

October 29, 2020, Julie heard from clients about the

Use of this software will really drive data and therefore help with decision making if you ensure it's embedded into your standard operating procedures including exit surveys, any guest interactions and mid stay questionnaires.

Leon Pijpers Chief Marketing Officer @ RoomRaccoon

November 01, 2019, Leon has seen a demo of the

If you are a hotelier and if you want to have an overview of all reviews that come in through different review platforms, you want to respond quickly and in this way save a lot of time, I certainly recommend GuestRevu.

Ian Sloan VP Customer Success @ Avvio

December 12, 2019, Ian heard from clients about the

Think very clearly about what your online reputation says and what it conveys. Every time a review goes unanswered there are potentially 1000's of other guests looking at it. Using Guest Revu will not only help you to pull all of those review sources into one...

Jamie McBride Marketing Manager @ For-Sight

December 12, 2019, Jamie heard from clients about the

Engagement with your guests post stay is critical and GuestRevu allows hoteliers to gain a better understanding of their guest (easily and efficiently) allowing them provide an enhanced experience - improving possibility of return business.

Iliyana Asenova Marketing Specialist @ Clock Software

December 11, 2019, Iliyana has seen a demo of the

The product is very helpful, it helps identify and pinpoint where improvement is needed. GuestRevu‘s app provides a short, clear and concise summary of the guests‘ feedback, making it easy to read. The forms are easy to complete which also encourages guest...

Suzette Niemand Owner @ Villa Le View Guesthouse

December 01, 2019, Suzette regularly uses the

Guests are often too embarrassed to complain to your face. By giving them the opportunity to voice their views (good or bad) you get the opportunity to sort out problems before it influences your business.

Ian Lumsden Sales & Marketing Director @ Ankerdata Hospitality (Pty) Ltd

November 20, 2019, Ian heard from clients about the

If you want true and fair reviews from your guest, this will help you build a better brand, better client and service provider relationship, enabling you to create a warm welcoming atmosphere for your return guests once you know there requirements.

Ruben Westmeijer Head of Channel Sales @ Mews Systems

November 11, 2019, Ruben heard from clients about the

If you are looking for a modern system which helps you understand your guests and give you insight in what your guests think of your product, check out GuestRevu. It does all this, but automates the process so it does not take any extra time. Also, their open ...

Ruben Westmeijer Head of Channel Sales @ Mews Systems

November 11, 2019, Ruben heard from clients about the

+ 10 recommend

Recommended by

Alasdair Fawcett Business Manager, SiteMinder Ecosystem @ SiteMinder

Ekkapol Unsai Hotel Manager @ Lub d Phuket Patong

Syed Abbas Operations Support Supervisor @ Lub d

Paula Carreirão Marketing Analyst @ Asksuite Hotel Chatbot

Julie Grieve Founder & CEO @ Criton

Show More (8)

Are you a consultant or vendor that recommends GuestRevu? Leave a recommendation

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