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GuestRevu
4.7 (372 REVIEWS)
HT Score
95 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Paul, Miguel, Ana Carolina + 28 more experts recommend GuestRevu
Read RecommendationsGuestRevu
Ranked 3 (out of 59) in Reputation Management
2025 Finalist
HotelTechAwards
Hoteliers voted GuestRevu as the #2 Reputation Management provider in the 2025 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldQuickly and easily gather feedback from your guests and actively manage your online reputation
95% recommended by 494 hotels
Mint Hotels, Code Pod Hostels, Providence Hospitality & 491 others
Bell - AI powered product analyst
I analyzed all of GuestRevu’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
GuestRevu significantly elevates hotel reputation management by centralizing and simplifying guest feedback collection, analysis, and action. This platform not only boosts NPS scores and enhances guest satisfaction through targeted insights but also allows for automated AI-generated responses and real-time reporting. Unique to GuestRevu is its integration capabilities with other systems, enabling hotels to personalize guest interactions. Opportunities for improvement include refining sentiment score accuracy and expanding survey customization, making it an excellent tool for increasing revenue and enhancing guest experiences.
Mint Hotels, Code Pod Hostels, Providence Hospitality & 491 others
Read their reviewsPartners say
Industry experts recommend GuestRevu for its exceptional reputation management capabilities in the hospitality sector. Its integration with major platforms and user-friendly interface simplifies the guest feedback process, delivering powerful analytics and customizable surveys that improve guest experience. The independent ownership and AI-driven features highlight its innovative approach. GuestRevu's distinguished team ensures that every interaction is tailored to enhance hotel operations effectively.
Paul, Miguel, Ana Carolina and 24 others
Read their recommendationsWhat Types of Hotels GuestRevu is Popular For
Size
64 | X-Small (1-9 room)
128 | Small (10-24 room)
194 | Mid-Sized (25-74 room)
125 | Large (75-199 room)
52 | X-Large (200+ room)
Country
271 | South Africa
100 | United Kingdom
31 | United States of America
17 | Kenya
11 | Zimbabwe
11 | Botswana
8 | Canada
7 | Tanzania
7 | Zambia
6 | Thailand
5 | Uganda
5 | Ireland
4 | Indonesia
4 | France
4 | Namibia
3 | Maldives
3 | Mexico
3 | Malawi
3 | Malta
3 | Australia
3 | Cambodia
3 | India
3 | Greece
3 | Switzerland
3 | Romania
2 | Seychelles
2 | Netherlands
2 | Poland
2 | Germany
2 | Mozambique
2 | Spain
2 | Italy
1 | Belgium
1 | Singapore
1 | Saint Vincent and the Grenadines
1 | Denmark
1 | Israel
1 | New Zealand
1 | Nigeria
1 | Ghana
1 | Iceland
1 | Antigua and Barbuda
1 | Sri Lanka
1 | Cyprus
1 | Japan
1 | Virgin Islands, U.S.
1 | Bangladesh
1 | Sierra Leone
1 | Congo (Brazzaville)
Type
280 | Luxury Hotels
257 | Boutiques
226 | Bed & Breakfast & Inns
193 | Resorts
154 | Airport/Conference Hotels
121 | Branded Hotels
103 | Limited Service & Budget Hotels
88 | City Center Hotels
47 | Extended Stay & Serviced Apartments
25 | Hostels
19 | RV Parks & Campgrounds
14 | Vacation Rentals & Villas
13 | Casinos
6 | Motels
Region
344 | Africa
135 | Europe
42 | North America
23 | Asia Pacific
4 | Oceania
3 | Central America
1 | Middle East
Category
490 | Guest Survey Software
372 | Reputation Management
Didn’t find what you were looking for?
What is GuestRevu?
Founded in 2014 | Headquarters in United Kingdom | 22 employees
GuestRevu is a state-of-the-art reputation management software specifically designed for the hospitality industry. It streamlines guest feedback by integrating seamlessly with platforms like TripAdvisor and Google, enabling hoteliers to centralize and analyze reviews efficiently. The platform automates feedback analysis and offers AI-generated response suggestions, which boost operational efficiency. Its user-friendly interface and customizable surveys provide powerful insights into guest experiences, aiding in data-driven decision-making to enhance guest satisfaction and maintain a positive online presence.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of GuestRevu products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
GuestRevu Reviews Analyzed: 44
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
GuestRevu Expert Recommendations Analyzed: 25
Read expert recommendationsDescription provided by GuestRevu
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
GuestRevu's Provided Description:
"• Try GuestRevu LITE • Free Forever • guestrevu.com/lite • Through customised & automated guest surveys, online review collection and consolidated analysis reporting, we help busy hospitality professionals understand guests' experiences from their point of view. GuestRevu is focused on making your life easier and saving you time with TripAdvisor and Google integration, instant notifications and much more. With aggregated guest, property and competitor reports, you have everything you need to make data-driven operational decisions so you can meet and exceed expectations."
FAQs
Capabilities
All your online reviews in one place
All your online reviews in one place
Customisable surveys reflect your brand's look and feel, while asking the questions your business needs answers to
Respond to reviews with ease
Respond to reviews with ease
Be an active participant in your online reputation by responding to reviews straight from your dashboard
Sentiment analysis
Sentiment analysis
Use sentiment analysis to evaluate qualitative and quantitative data to understand how your guests really feel about your property.
Track trends across multiple review sites
Track trends across multiple review sites
Track trends in specific performance areas across multiple sites over time to discern operational insights, and compare your online reputation to that of your chosen competitors.
Set targets & milestones
Set targets & milestones
Achieve your property’s goals with the help of targets to track progress and maintain standards. Put your operations to the test with milestones that make it easy to track the effects of any operational changes on guest satisfaction.
Features
Surveys & Feedback
4/5 features
Review Generation
4/5 features
Follow-up & Resolution
4/5 features
Reporting, Analytics & Insights
4/5 features
Channels
4/5 features
Admin & Settings
4/5 features
Available Add-ons & Modules
AI-powered management responses
Reputation Management
With GuestRevu’s AI Management Response Tool, you can generate high-quality, personalised replies in seconds — ensuring your guests feel heard while freeing up your team’s valuable time.
• Unique AI-generated responses for each review
• Customise the default tone & set property-specific instructions for GuestRevu AI
• Quickly translate responses into the review’s language
• Regenerate each response up to three times
• Edit and refine AI-generated responses before posting
GuestRevu Reviews Summary
Ease of Use
4.6/5
Customer Support
4.8/5
ROI
4.6/5
Implementation
4.6/5
Recommended by
Achievements
This vendor's trending score is rising, GuestRevu is the #3 most trending product in the Reputation Management category (out of 59) and the #95 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreGuestRevu has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseHoteliers voted GuestRevu as the #2 Reputation Management provider in the 2025 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
GuestRevu Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Get an Instant Price Estimate
Enter your room count to get an instant price estimate for your property
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GuestRevu Case Studies
How The Cottage Hotel Increased Review Volume by 430% and Showcases Guest Feedback on Its Website with GuestRevu
Hope Cove (United Kingdom)
How Pamarah Lodge Understood Guest Experience Better and Achieved an NPS of 91 with GuestRevu
Victoria Falls (Zimbabwe)
How The Hotel Folk Used GuestRevu to Understand Guest Behavior and Adapt to Their Needs to Drive Direct Bookings
Babergh District (United Kingdom)
GuestRevu, RoomRaccoon and MINT Hotels - how this tech integration worked perfectly for innovative manageMINT
Sandton (South Africa)
References
"I wouldn't hesitate recommending any hotelier puts this platform into use as soon as possible. The insights we've gained from GuestRevu have been absolutely valuable to our business and I couldn't recommend it highly enough."
Laurence Wall
Director of Operations @
The Crazy Bear Hotel - Beaconsfield
"Before we had some knowledge, but now we can go deep into it. We can aggregate comments from our guests about a specific building, or a specific type of apartment — what are the issues, positive or negative. So we are able to make changes based on the insight we get"
Kat Kunze
Global Sales Leader @
VISIONAPARTMENTS Zurich Albertstrasse
"It was the product demo we had that convinced us to implement GuestRevu questionnaires. Just seeing what we could do with the questionnaire and how much easier and more useful this was than our previous comment cards - it was a no brainer!"
Gareth Jones
Revenue Supervisor @
Hotel Portmeirion
"I was unsure of the extra cost to start, but once we saw the clear information provided and the amount of responses we were getting from the trail, then to roll it out [to the rest of the group] was a simple decision. It’s is a natural add on to our site business meetings. We can also see repeating issues and therefore are able to deal with them faster."
Kevin Charity
CEO @
The Coaching Inn
"I was unsure of the extra cost to start, but once we saw the clear information provided and the amount of responses we were getting from the trail, then to roll it out [to the rest of the group] was a simple decision. It’s is a natural add on to our site business meetings. We can also see repeating issues and therefore are able to deal with them faster."
Kevin Charity
CEO @
The Coaching Inn
"I would highly recommend GuestRevu, as it truly allows you build that open bridge between management and customers, and get on a more personal level with your guests and see things through their eyes."
Tarek Aboudib
General Manager @
Sandy Beach Hotel & Resort
"Through GuestRevu, we are able to ensure that the quality of all the lodges that fall within the reserve remain high. Every month, we receive customised guest feedback reports that form a large part of management decisions that are made day to day."
Mat Matysik
Marketing Manager @
Shamwari Private Game Reserve Lodges
"GuestRevu has completely changed the way we manage our business from the way we interact with our guests to how we market, plan for the future and how we develop our business with our guests in mind. Our guest feedback is at an all-time high and by getting this honest and clear feedback we have been able to raise our standards and respond quickly to any issues that may arise. I see us having a long relationship with GuestRevu."
Daniel Thompson
General Manager @
Mullion Cove Hotel & Spa
Featured Customers
More Products by GuestRevu
Hotelier Rating
Looking for specific info?
9
This a unique program that is very comprehensive.
Operations from 5 to 9 room Bed & Breakfast & Inn in Valletta (Malta)
Verified
1 days ago
To the point:
Do not have to 'search' through different pages.
Color coded. Showing what is bad in red and what is good in green.
Precise.
Malta
Malta
Operations
X-Small Hotel
10
Gets the reviews in
Manager from 10 to 24 room Bed & Breakfast & Inn in Knysna (South Africa)
Verified
1 days ago
Easy to see all of our accommodation reviews in one place and see trends and where we can improve our service.
South Africa
South Africa
Manager
Small Hotel
9
Good tool to manage reputation and measure key performance areas.
Owner from 5 to 9 room Boutique in MarlothPark (South Africa)
Verified
3 days ago
Measuring key performance indicators. Honestly, for a small facility like us, there isn't a lot else I can add.
Flexibility with performance areas.
South Africa
South Africa
Owner
X-Small Hotel
10
Perfect platform for reputation management and post stay surveys
Consultant from 10 to 24 room Bed & Breakfast & Inn in Hurley (United Kingdom)
Verified
3 days ago
The all-in-one aspect of this platform, which gives us a consolidated dashboard of all reviews, internal and external.
It also provides a simple to set up and updated, customer survey tool, to collect customer feedback, effortlessly and consistently.
Though we hardly need to use it, customer support is exemplary, when we do.
United Kingdom
United Kingdom
Consultant
Small Hotel
9
Great Tools!
Operation Manager from 50-74 room Bed & Breakfast & Inn in Bophut (Thailand)
Verified
3 days ago
I really like the overall GuestRevu system. It is easy to use, intuitive, and very helpful for our daily operations. The platform supports our workflow effectively and makes managing guest feedback much simpler.
Thailand
Thailand
Operation Manager
Mid-Sized Hotel
10
GuestRevue helping us drive quality at Hedo
General Manager from 500+ room Resort in Negril (Caribbean)
Verified
4 days ago
Having Guest review has helped us to focus our attention on key areas of the resort where guests give us the most feedback. It is clear that our NPS score is improving as a result of having GuestRevu in place.
The questionnaire is simple for guests to understand and allows them to comment on all aspects of their stay.
The managers find the...
Caribbean
Caribbean
General Manager
X-Large Hotel
10
The best survey and reputation software out there!
General Manager from 10 to 24 room Bed & Breakfast & Inn in Santa Barbara (United States of America)
Verified
4 days ago
We’ve used other services like Guestfolio, Revinate, and Siteminders survery systems, but Guestrevu is by far the best. It’s easier to use, more cost effective, no pushy sales people, and their support and onboarding are top tier. We’re very happy to have tried them out and will be customers as long as they keep doing what they’re doing.
United States of America
United States of America
General Manager
Small Hotel
10
GuestRevu is a very easy and self-explanatory application to use.
Asst. General Manager from 200 to 499 room Bed & Breakfast & Inn in Fort Lauderdale (United States of America)
Verified
4 days ago
I enjoy the fact that reviews are done in real time. This give the hotel enough time to correct any mistakes we need to improve on and also award employees when a good comment is made about them or the resort.
United States of America
United States of America
Asst. General Manager
X-Large Hotel
10
Customer feedback management made easy
Quality Manager from 10 to 24 room Boutique in Serengeti National Park (Tanzania)
Verified
4 days ago
- All your feedback summarized on one platform.
- Instant updates on guest feedback.
- Easy to navigate through multiple properties on the platform.
Tanzania
Tanzania
Quality Manager
Small Hotel
10
Gives unique and on time report about Guests feedback and experience
Camp manager from 10 to 24 room Boutique in Tarangire National Park (Tanzania)
Verified
4 days ago
Service ratings categories and Genuine feedback from clients that hep us improve and become better but also the ranks that we are among our competitors.
Tanzania
Tanzania
Camp manager
Small Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Working with Guestrevu has been a pleasure, their platform delivers reliable, insightful guest feedback and reputation management tools that compliment our own solutions perfectly. The team is responsive, professional and genuinely committed to helping accommodation providers improve guest experience and performance.. We value the partnership and look forward to continued collaboration and shared success.
Showing all answers to: "What does this product or service do well?"
Working with Guestrevu has been a pleasure, their platform delivers reliable, insightful guest feedback and reputation management tools that compliment our own solutions perfectly. The team is responsive, professional and genuinely committed to helping accommodation providers improve guest experience and performance..
We value the partnership and look forward to continued collaboration and shared success.
GuestRevu makes managing guest feedback feel effortless. It brings all reviews and surveys into one clear, easy-to-use dashboard, so Hotels can quickly see what guests love and where we can improve. The reports are visual and intuitive, making sharing insights with Hotel teams simple and actionable.
Automates guest feedback and reviews, giving hotels clear insights to improve guest experience, service quality, and boost reputation.
Guestrevu provides an highly intuitive guest reputational management solution. It allows hotel to gain significant insights into their operation and service delivery. the platforms additional AI generated features generates operational efficiencies while still giving the hotel overall control on response parameters.
GuestRevu makes gathering and managing guest feedback simple and effective for hoteliers. It automates surveys, consolidates reviews from various platforms, and provides insightful analytics to help them improve guest experiences.
Question:
What differentiates this product or service from the competition?
Answer:
Industry tailored for hospitality rather than a generic survey tool - ensuring all reviews from 40+ top review sites are collected into a single location allowing hotels to respond faster and smarter.
Showing all answers to: "What differentiates this product or service from the competition?"
Industry tailored for hospitality rather than a generic survey tool - ensuring all reviews from 40+ top review sites are collected into a single location allowing hotels to respond faster and smarter.
GuestRevu understands hospitality. It’s not just feedback tool — it’s built for hotels, by people who care for the industry. Their support team is always quick to help and genuinely cares about Hotel's success.
It is a Easy-to-use, hospitality-focused platform with seamless PMS integrations and other technical providers, good analytics, and strong reputation management tools.
Guestrevu delivers its customers with first class support service options that sets it apart from its competition. Agile development road map that ensures their product is always moving forward. Slick and simple onboarding and deployment of the platform regardless of the size and scale of hospitality business they work with.
GuestRevu stands out for its seamless integration with other hotel systems, enabling properties to elevate the guest experience. Its surveys have customizable options, and it focus on managing and responding to reviews efficiently.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Don’t just collect feedback, use it operationally. Guestrevu shines when you go beyond reading reports and actively integrate its insights into your daily operations. Set up automated surveys and review the analytics regularly
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Don’t just collect feedback, use it operationally.
Guestrevu shines when you go beyond reading reports and actively integrate its insights into your daily operations. Set up automated surveys and review the analytics regularly
Don’t wait until you “have time” to look at guest feedback — start using GuestRevu early. The insights you’ll get from day one will help you make small, meaningful improvements that guests notice right away. Take advantage of their onboarding and support team; they’ll help you set it up in a way that fits your operation perfectly.
Using GuestRevu can be a powerful tool to receive regular insights to spot trends, improve the hotelier service, improve operational processes and strengthen your hotel’s reputation over time.
You will see significant and detailed feedback from your guests, will allow you to manage that feedback and understand what your guests are telling you. give you intuitive insights into all areas of the business and allow control over your engagement with your guests.
Make sure to fully leverage its integration capabilities with tools like a CRM. This will allow you to automate and personalize the guest feedback process, ensuring feedback is collected at the right moment and through the most effective channels.
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Are you a consultant or vendor that recommends GuestRevu?
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News
GuestRevu
3 weeks ago
How The Cottage Hotel Increased Review Volume by 430% and Showcases Guest Feedback on Its Website with GuestRevu
GuestRevu
2 months ago
Guestrevu AI Analytics Show Hoteliers the Reasons Behind the Ratings
GuestRevu
3 months ago
GuestRevu and HiJiffy Announce Integration to Gather Guest Feedback via WhatsApp
GuestRevu
9 months ago
African Winners of the GuestRevu GREAT Awards 2024 Announced
GuestRevu
11 months ago
How Pamarah Lodge Understood Guest Experience Better and Achieved an NPS of 91 with GuestRevu
GuestRevu
11 months ago
Winners of the GuestRevu GREAT Awards 2024 Announced
GuestRevu
1 year ago
Shortlisted Hotels for the 2024 GREAT Awards Announced
GuestRevu
1 year ago
Entries open for the 2024 GuestRevu GREAT Awards
GuestRevu
1 year ago
How The Hotel Folk Used GuestRevu to Understand Guest Behavior and Adapt to Their Needs to Drive Direct Bookings
GuestRevu
1 year ago
GuestRevu, RoomRaccoon and MINT Hotels - how this tech integration worked perfectly for innovative manageMINT
GuestRevu Integrations
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Support
Verified Support
GuestRevu has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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