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GuestRevu

4.7 (320 REVIEWS)

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HT Score  
96 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Sílvia, Paula, Logan + 24 more experts recommend GuestRevu

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GuestRevu

4.7 (320 REVIEWS)

Ranked 2 (out of 51) in Reputation Management

2025 Finalist HotelTechAwards

Hoteliers voted GuestRevu as the #2 Reputation Management provider in the 2025 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Quickly and easily gather feedback from your guests and actively manage your online reputation

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95% recommended by 442 hotels

Mint Hotels, Code Pod Hostels, Providence Hospitality & 439 others

Bell avatar Bell - AI powered product analyst

I analyzed all of GuestRevu’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like GuestRevu for its robust reputation management capabilities, effectively consolidating reviews from multiple platforms and providing insightful analytics to enhance guest experiences. Users appreciate the platform's ability to increase review volume and online visibility, ultimately boosting their online reputation. GuestRevu's survey and feedback tools allow for quick service recovery and operational efficiency, contributing to cost savings and revenue growth. Integrations with other systems provide a seamless user experience, although deeper integration with some platforms is suggested.

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Mint Hotels, Code Pod Hostels, Providence Hospitality & 439 others

Read their reviews

Support

World-class

21 reviews mentions in "Support"

18 positive

3 negative

Hoteliers often praise GuestRevu's customer support for its excellent service and efficiency. They highlight the quick and effective replies to inquiries, appreciating the confirmation emails that detail the resolution of their issues. The support team is described as knowledgeable, with hoteliers noting their ability to assist effectively throughout the onboarding process and provide valuable resources. Additionally, the availability of support through various channels is valued, ensuring that hoteliers can access help when needed, contributing positively to their overall experience with GuestRevu.

Group Marketing Manager

2 months ago

Verified

... operational and HOD's in management within each hotel and help build the information to pro actively decide on the necessary work that will create better facilities and service. Importantly we must consistently make sure we enhance the guest experience for each and every individual person as well as for the hotel(s) guest experience on the whole. GuestRevu set up and training has been a seemless experience and we expect this platform to massively help us deliver a better stay and touch points ...

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Online Sales

2 months ago

Verified

... A Game Changer for Managing Online Reputation Across Multiple Properties ...

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Digital Consultant

2 months ago

Verified

... We are looking to add our AirBnB, TripAdvisor reviews. Our channel manager is Cloudbeds, so integration here is ideal. Guest Revu team is very helpful and engaged in your success. ...

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Founder

2 months ago

Verified

... Ability to modify guest survey without having to engage support as this is simple work. Would prefer to respond ...

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General Manager

2 months ago

Verified

... this very detail review platform has successfully create connection between customer and hotel team on the way ...

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Commercial Director

2 months ago

Verified

... Excellent customer service, quick & efficient replies to any queries, confirmation email confirming ...

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Consultant

2 months ago

Verified

... improve. Customer service is very efficient and friendly. Quick to resolve any issue ...

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General Mananger

2 months ago

Verified

... Review, reputation the survey from the guests tell you how to improve. User friendly and informative for sure. ...

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Regional Sales Manager

3 months ago

Verified

... support team are amazing and extremely efficient in replying to any requests/issues. Easy to reply to all online revie ...

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Director

3 months ago

Verified

... investment through the eyes of the guest rather than the rose-coloured glasses of ownership. A a mundane level, shortcomings ...

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Director of Marketing & Brand

3 months ago

Verified

... How it can easily manage and sort all of our different areas from hotel to restaurants. The instant email notifications from surveys to reviews are always great and really helpful! As well as the integration with Cendyn and ...

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IT

3 months ago

Verified

... Good UX/UI, Easy to use, Support easy to contact, User friendly - Thank you so much for survey in this time. ...

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General Manager

3 months ago

Verified

... Their integration with other platforms. Although they are actively trying and not all of it is in their scope to fix. ...

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Digital Project Manager

3 months ago

Verified

... The support team always answer and fix issues very quickly and promptly. They are flexible and proactive, and always look for a solution. ...

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Director of Sales

3 months ago

Verified

... Feature from tools menu more easy to use, available Language in “Bahasa” version, how to know the competitor do about the promo campaign. ...

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Community Manager

3 months ago

Verified

... Easy to see reviews Easy to respond to those reviews calculates your average percentage which is very help when trying to do reports. ...

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CoFounder

3 months ago

Verified

... Ultimate Review Dashboard For Our Hostel Brand ...

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Director of Guests

3 months ago

Verified

... Very dedicated to guests feedback, very reactive 24h a day, and extremely helpful. By the way James Ries is amazing! Would definitely recommend it. ...

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Co-Founder

3 months ago

Verified

... The staff are very attentive to respond and helpful. Tools are generally intuitive and works well with most channels' integration. ...

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Director of IT

3 months ago

Verified

... Their dedicated support team consistently provides excellent guidance, ensuring we maximize the platform's potential. ...

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Business optimisation Manager

3 months ago

Verified

... apart, however, is its support team. They exemplify excellence and professionalism, going above and beyond to provide ...

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General manager

3 months ago

Verified

... Nothing, all aspects are exceptional. Our rep Amy Bradford is just wonderful and helps us. ...

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Owner

5 months ago

Verified

... It is wonderful to see all you reviews in one place and also the tips on how to manage reviews. ...

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Lodge Custodian

5 months ago

Verified

... So far so good nothing to complaining about or change. Beautiful tool to use for your lodge or hotel. Maybe training if something new introduced on the system. ...

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General Manager

5 months ago

Verified

... Wish I could report guests or block guests. "The guest is always right" is not true ...

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Marketing Coordinator

5 months ago

Verified

... They are always willing the help out and their platform is very easy to navigate. They provide assistance in gathering vital and important feedback allowing us to improve our service and offerings. ...

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Administrator

7 months ago

Verified

... The world is every changing: However, we are all just people, trying to do our best.Always stay in touch with your clients. That is all I think. ...

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Hotel Manager

12 months ago

Verified

... connection to all ORMs. Some are connected like Google, others like TripAdvisor or booking are not. That is a pity. Ticket system is not working. 4 tickets raised, not a single reaction from support. ...

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Automation

Optimized

10 reviews mentions in "Automation"

8 positive

2 negative

Hoteliers often appreciate GuestRevu's Reputation Management product for its effective automation functionality. They note that the automation features streamline reputation management tasks by seamlessly collecting reviews from various platforms, thus reducing time and manual effort. Additionally, the platform's ability to flag reviews that require management responses and possibly auto-respond is highlighted as a valuable tool for enhancing workflow efficiency. The system also supports an API that facilitates the automated pulling of guest emails, simplifying data management for multiple properties from a single login. These automation capabilities are especially beneficial for growing businesses aiming to manage feedback efficiently across several locations.

Founder

2 months ago

Verified

... saves for ops. And no client is ever missed out in the process. We like the ability to combine ...

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Digital Consultant

2 months ago

Verified

... The layout is very clean and enables you to drill-down on any review easily. Plus, the system flags all reviews that have or need a management response. Auto-responders may prove useful. ...

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Consultant

2 months ago

Verified

... Seamless operation, survey useful and timely, saves time on collecting review from other platforms, making reputation management and feedback much easier to collect and handle. ...

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Regional Sales Manager

3 months ago

Verified

... When wanting to tick resolved on specific review on the review page, it would be easier to tick from the front page rather than having to go into each review under Actions. ...

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Director of Sales

3 months ago

Verified

... Feature from tools menu more easy to use, available Language in “Bahasa” version, how to know the competitor do about the promo campaign. ...

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Community Manager

3 months ago

Verified

... Time it take to filter into guest revue and show that you have responded and updated that you have completed the comments. ...

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Co-Founder

3 months ago

Verified

... More analytics in the custom guest survey would be nice. Ideally, the system suggest how we can analyze free-format questions. ...

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Director of IT

3 months ago

Verified

... locations. The platform's automated alerts ensure that urgent feedback receives immediate ...

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Business optimisation Manager

3 months ago

Verified

... exporting detailed data into Excel can feel a bit time-consuming, especially when dealing with specific or ...

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General Manager

5 months ago

Verified

... explain the same story over and over. Get guests to complete only one survey at a time, if possible. I also think guests should first complete some questions: i.e. Was it reported to management? These ...

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Marketing Coordinator

5 months ago

Verified

... They are always willing the help out and their platform is very easy to navigate. They provide assistance in gathering vital and important feedback allowing us to improve our service and offerings. ...

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Key Account Manager

5 months ago

Verified

... All my reviews are in one place making managing them easy and convenient. Keeping track of what reviews I have responded to is now saving me time! ...

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Hotel Manager

12 months ago

Verified

... Platform itself, layout, user-friendliness, standardized process to answer guest feedbacks. Saves time. Connection to Google inside GuestRevu. Access for different colleagues ...

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Integrations

Seamless

6 reviews mentions in "Integrations"

6 positive

0 negative

Hoteliers often appreciate GuestRevu's integrations, noting the platform's ability to integrate with various OTAs, CRMs like Cendyn, and channel managers such as Cloudbeds. They find the range of integrations beneficial as it facilitates seamless booking and review management. Users mention that the integrations are easy to set up and contribute to effective management of multiple properties from a single interface. Additionally, the system's automatic pulling of guest emails into the survey platform and its capacity to compare reviews across different sites are seen as valuable features that save time and enhance operational efficiency.

Group Marketing Manager

2 months ago

Verified

... important for us that we had a quality feedback that would integrate into our new CRM (Cendyn) and provide the best possible ...

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Digital Consultant

2 months ago

Verified

... We are looking to add our AirBnB, TripAdvisor reviews. Our channel manager is Cloudbeds, so integration here is ideal. Guest Revu team is very helpful and engaged in your success. ...

See full review

Founder

2 months ago

Verified

... which is great for growing businesses like us. The API ability into many platforms means guest emails are ...

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General Manager

2 months ago

Verified

... If I could suggest your filter could expand not only collecting review from Booking.com and Google but with any other booking platform such as Expedia which already exist in your ...

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Director of Marketing & Brand

3 months ago

Verified

... are always great and really helpful! As well as the integration with Cendyn and our CRM. ...

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IT

3 months ago

Verified

... A lot of connection OTA Program because We have many OTA for booking and comment channel (Thank you so much). ...

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Group Marketing & Sales Manager

3 months ago

Verified

... - Guest Contact Details (OTA bookings) - Integration of offers and upsell from Guest Revu (future bookings) - Possible more detailed reports on reputation management. ...

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General Manager

3 months ago

Verified

... think. Through this and their integration with other online review platforms like Google, Booking.com and TripAdvisor, ...

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CoFounder

3 months ago

Verified

... I would like to see a strong connection with AirBnB so that the guest review score percentages come into Guest Revu. ...

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Co-Founder

3 months ago

Verified

... The staff are very attentive to respond and helpful. Tools are generally intuitive and works well with most channels' integration. ...

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Sales and Makreting Manager

3 months ago

Verified

... The system is very detailed and informative. If there was a way we could plug this into our reservations system so that the info would extrauplate across platforms that would be invaluable. ...

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Director of IT

3 months ago

Verified

... Management System (PMS) would significantly enhance data accessibility and streamline our operational workflow.Additionally, expanding platform access beyond management to our front-line team members would create a more responsive service environment, enabling our ground staff to access real-time survey insights and guest feedback directly.This expanded access would empower our entire team to contribute ...

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Business optimisation Manager

3 months ago

Verified

... opportunity to enhance its functionality by making data export options even more versatile. The ability to view and generate PDFs directly within the platform is incredibly convenient and allows for seamless reporting. However, there are occasions when documenting specific information in Excel is necessary, particularly for deeper analysis or integration with other systems. Currently, exporting detailed data into Excel can feel a bit time-consuming, especially when dealing with specific or segmented datasets. Streamlining this process—perhaps by offering more tailored export options or automating repetitive tasks—would ...

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Hotel Manager

12 months ago

Verified

... Platform itself, layout, user-friendliness, standardized process to answer guest feedbacks. Saves time. Connection to Google inside GuestRevu. Access for different colleagues ...

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General Manager

14 months ago

Verified

... Their customer service is always the best. I also like the fact that all the different review sights are consolidated on one sight. ...

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Value

Outstanding

25 reviews mentions in "Value"

25 positive

0 negative

Hoteliers often find that GuestRevu offers significant value for money compared to its competitors. They note that its free version is superior to many paid alternatives, which makes it appealing for trial before committing to a full purchase. Additionally, the platform is praised for its ROI, as it helps increase the number of reviews and improve reputation management without incurring substantial costs. The transparency in pricing and the frequent improvements to the software are also highlighted as contributing factors to its perceived value. Users appreciate the comprehensive features included at no additional hidden costs, which makes it a competitive choice in the market.

Group Marketing Manager

2 months ago

Verified

... professional project. It was important for us that we had a quality feedback that would integrate into our new CRM (Cendyn) ...

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Digital Consultant

2 months ago

Verified

... Guest Revu's free version is better than most paid versions. We will be upgrading shortly. You can visit our hotel site at https://lahaciendacyprus.com if curious. ...

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Founder

2 months ago

Verified

... can be monitored from one 1 login which is great for growing businesses like us. The API ability into many platforms ...

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General Manager

2 months ago

Verified

... We are a luxury 4 stars hotel were built in 2011 which already exist for 13 ...

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Commercial Director

2 months ago

Verified

... Noting to improved -Really like the detail in the reports which can be downloaded in different formats with different information. ...

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Consultant

2 months ago

Verified

... Seamless operation, survey useful and timely, saves time on collecting review from other platforms, making reputation management and feedback much easier to collect and handle. ...

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General Mananger

2 months ago

Verified

... Personally nothing, worked on this for years and love the improvements that comes regularly. I enjoy working on it 100% ...

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Director of Sales and Marketing

2 months ago

Verified

... especially love the translation facilities. Being able to bench yourself against the competition is invaluable. Highly ...

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Regional Sales Manager

3 months ago

Verified

... use for reputation management and we have seen an increase in the number of reviews left for both our hotel and restaurant since ...

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Director

3 months ago

Verified

... feedback about our hotel business. GuestRevu enables smaller, owner run, hotels to "see" their investment through ...

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Group Marketing & Sales Manager

3 months ago

Verified

... - Guest Contact Details (OTA bookings) - Integration of offers and upsell from Guest Revu (future bookings) - Possible more detailed reports on reputation management. ...

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General Manager

3 months ago

Verified

... Exceptional data with great service ...

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General Manager

3 months ago

Verified

... Ease of use and detailed ... ... The immediate and instant feedback a company received enable one to rectify any ...

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Director of Sales

3 months ago

Verified

... Easy to Seeing the guests comment, it’s help us to improve more better, To see our competitors movement and what they do. ...

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Community Manager

3 months ago

Verified

... Easy to see reviews Easy to respond to those reviews calculates your average percentage which is very help when trying to do reports. ...

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Director of Guests

3 months ago

Verified

... Very dedicated to guests feedback, very reactive 24h a day, and extremely helpful. By the way James Ries is amazing! Would definitely recommend it. ...

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Business Support Manager - Hotels & Inns

3 months ago

Verified

... said before it does what it says on the tin, and we get the information back that we need - occasionally some of ...

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Co-Founder

3 months ago

Verified

... More analytics in the custom guest survey would be nice. Ideally, the system suggest how we can analyze free-format questions. ...

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Director of IT

3 months ago

Verified

... monitor resolution progress, and maintain our stellar market reputation. The real strength ...

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Business optimisation Manager

3 months ago

Verified

... Great Review Platform ...

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General manager

3 months ago

Verified

... Great service from the team and excellent product for our continuous improvements. We wouldn't be without Guest Revu, it is a vital part of our product. Amy our contact is fantastic at her job. ...

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Owner

5 months ago

Verified

... GuestRevu are teaching me so at this stage I am learning from them. I am happy with the membership. Good luck ...

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Lodge Custodian

5 months ago

Verified

... Everything. Easy to navigate to the report you are looking for. Reports are accurate and easy to understand. Competitors section, important to know how your competitors are doing. ...

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General Manager

5 months ago

Verified

... Easy to use. Can communicate with guests directly and track and trace the origin. I like the graphs shown and the in-depth statistics ...

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Marketing Coordinator

5 months ago

Verified

... Very satisfied with their service and platform ...

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Key Account Manager

5 months ago

Verified

... All my reviews are in one place making managing them easy and convenient. Keeping track of what reviews I have responded to is now saving me time! ...

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Administrator

7 months ago

Verified

... Excellent market survey platform. Invaluable information, and you get to know your clients well. Also sometimes get to know them to much. It can be can of wurms as well. ...

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Functionality

Innovative

26 reviews mentions in "Functionality"

24 positive

2 negative

Hoteliers often praise GuestRevu's Reputation Management product for its robust functionality. The platform efficiently manages key tasks such as collecting and collating guest feedback and synchronizing with various review platforms, thus saving significant time for operations. It supports scalability by allowing multiple properties to be monitored from a single login, which is beneficial for growing businesses. The survey system is customizable, enabling adaptation to specific needs, and it integrates well with existing systems like CRM, further enhancing its utility. The automation capabilities ensure seamless pulling and sending of guest emails, minimizing manual effort and errors. Additionally, the platform provides insightful, actionable reports that are easy to interpret, contributing to improved guest satisfaction management.

Group Marketing Manager

2 months ago

Verified

... feedback from our guests. The importance of a more analytical approach to our guest feedback and review handling. ...

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Online Sales

2 months ago

Verified

... intuitive dashboard makes it easy to identify trends, address weak spots, and celebrate successes. It’s user-friendly, ...

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Digital Consultant

2 months ago

Verified

... The layout is very clean and enables you to drill-down on any review easily. Plus, the system flags all reviews that have or need a management response. Auto-responders may prove useful. ...

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Founder

2 months ago

Verified

... Fantastic support & survey product. ...

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General Manager

2 months ago

Verified

... Comprehensive evaluation platform ...

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Commercial Director

2 months ago

Verified

... resolution of query. Portal easy to use & navigate with timely reports summarizing previous period scores. ...

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Consultant

2 months ago

Verified

... Seamless operation, survey useful and timely, saves time on collecting review from other platforms, making reputation management and feedback much easier to collect and handle. ...

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General Mananger

2 months ago

Verified

... Personally nothing, worked on this for years and love the improvements that comes regularly. I enjoy working on it 100% ...

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Director of Sales and Marketing

2 months ago

Verified

... use. Visually it is easy on the eye, and the depth of information and details provided is excellent. We love the customizable ...

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Regional Sales Manager

3 months ago

Verified

... restaurant since starting to use it. The set up of the survey was easy and can be personalized, as is the way in which we collect the ...

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Director of Marketing & Brand

3 months ago

Verified

... How it can easily manage and sort all of our different areas from hotel to restaurants. The instant email ...

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IT

3 months ago

Verified

... Easy to enter, not complicated ...

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Group Marketing & Sales Manager

3 months ago

Verified

... Realtime Guest Feedback and simple reputation management ...

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General Manager

3 months ago

Verified

... excellent tool to give your guest the opportunity to really tell you what they think. Through this and their integration ...

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General Manager

3 months ago

Verified

... Ease of use and detailed ... ... The immediate and instant feedback a company received ...

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Director of Sales

3 months ago

Verified

... Help full for controlling our guests needs ...

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Community Manager

3 months ago

Verified

... Easy to see reviews Easy to respond to those reviews calculates your average percentage which is very help when trying to do reports. ...

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CoFounder

3 months ago

Verified

... Ultimate Review Dashboard For Our Hostel Brand ...

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Director of Guests

3 months ago

Verified

... Top survey company ...

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Business Support Manager - Hotels & Inns

3 months ago

Verified

... This product gives us real feedback from our guests on the areas of the business that matter too us. We can tailor the questionaries to our specific needs and is an easy tool to use. ...

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Co-Founder

3 months ago

Verified

... More analytics in the custom guest survey would be nice. Ideally, the system suggest how we can analyze free-format questions. ...

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Sales and Makreting Manager

3 months ago

Verified

... all data housed in 1 place allows us to strength our BTC networking and communications. ...

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Director of IT

3 months ago

Verified

... into guest feedback and reviews empower our teams to swiftly identify and resolve any service glitches, turning ...

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Business optimisation Manager

3 months ago

Verified

... powerful. That said, the platform's strengths far outweigh this minor limitation, and the flexibility it offers in presenting ...

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General manager

3 months ago

Verified

... Nothing, all aspects are exceptional. Our rep Amy Bradford is just wonderful and helps us. ...

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Owner

5 months ago

Verified

... The Ease ... ... It is wonderful to see all you reviews in one place and also the tips on how to manage reviews. ...

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Lodge Custodian

5 months ago

Verified

... So far so good nothing to complaining about or change. Beautiful tool to use for your lodge or hotel. Maybe training if something new introduced on the system. ...

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General Manager

5 months ago

Verified

... Easy to use. Can communicate with guests directly and track and trace the origin. I like the graphs shown and the in-depth statistics ...

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Marketing Coordinator

5 months ago

Verified

... Very satisfied with their service and platform ...

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Key Account Manager

5 months ago

Verified

... GuestRevu makes life easier! ...

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Administrator

7 months ago

Verified

... The world is every changing: However, we are all just people, trying to do our best.Always stay in touch with your clients. That is all I think. ...

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Hotel Manager

12 months ago

Verified

... Great platform missing some features or connections ...

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General Manager

14 months ago

Verified

... Their customer service is always the best. I also like the fact that all the different review sights are consolidated on one sight. ...

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Front Office Manager

15 months ago

Verified

... We get to understand guest' expectations, personal opinions and experiences during their stay. It describes ...

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User Interface

Sophisticated

17 reviews mentions in "User Interface"

14 positive

3 negative

Hoteliers often commend GuestRevu's user interface for its ease of navigation, allowing users to effortlessly find and utilize features. The visual design is often highlighted as modern and professional, appealing to the aesthetic needs of the users. The interface is known for its quick responsiveness, ensuring a seamless user experience without lag. Customizability is an appreciated feature, as it allows users to personalize dashboards and settings, adapting the interface to their specific requirements. The clarity of information presented, particularly in dashboards and summary reports, aids users in easily understanding key data and insights. Additionally, the platform's usability is noted as being intuitive for first-time users, reducing the need for extensive training. The ability to monitor multiple properties from a single login is particularly valued for growing businesses, enhancing the management process. However, some users have pointed out minor issues with navigating reviews, indicating room for improvement in certain areas.

Group Marketing Manager

2 months ago

Verified

... we must consistently make sure we enhance the guest experience for each and every individual person as well as for the hotel(s) guest experience on the whole. GuestRevu set up and training has been a seemless experience and we expect this platform to ...

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Founder

2 months ago

Verified

... reputation against other operators. The customizable survey looks professional and works fast. The well presented and ...

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Director of Sales and Marketing

2 months ago

Verified

... There are a few instances where you go back to the start of are view page when you are working further down the list of reviews and you have to click back pages. ...

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Commercial Director

2 months ago

Verified

... confirmation email confirming resolution of query. Portal easy to use & navigate with timely reports summarizing ...

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General Mananger

2 months ago

Verified

... Guest Revu is absolutely amazing. Also such a joy to work on and informative in all aspects. ...

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Regional Sales Manager

3 months ago

Verified

... since starting to use it. The set up of the survey was easy and can be personalized, as is the way in which we collect the ...

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Director of Marketing & Brand

3 months ago

Verified

... The ability to make some of the changes ourselves that we currently cannot like building/editing surveys or setting up new accounts. But the team is always so helpful in our requests. ...

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Director

3 months ago

Verified

... about our hotel business. GuestRevu enables smaller, owner run, hotels to "see" their investment through the eyes ...

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Group Marketing & Sales Manager

3 months ago

Verified

... consistently deliver on high service standards. The easy access dashboard and summary reports makes group reputation ...

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IT

3 months ago

Verified

... Good UX/UI, Easy to use, Support easy to contact, User friendly - Thank you so much for survey in this time. ...

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Digital Project Manager

3 months ago

Verified

... The design of the surveys could be improved (it would be great to have more flexibility in terms of the design). ...

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Director of Sales

3 months ago

Verified

... Feature from tools menu more easy to use, available Language in “Bahasa” version, how to know the competitor do about the promo campaign. ...

See full review

Community Manager

3 months ago

Verified

... Time it take to filter into guest revue and show that you have responded and updated that you have completed the comments. ...

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Business Support Manager - Hotels & Inns

3 months ago

Verified

... need - occasionally some of the reports dont fit on a page, or cannot be filtered into what you need. ...

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Co-Founder

3 months ago

Verified

... More analytics in the custom guest survey would be nice. Ideally, the system suggest how we can analyze free-format questions. ...

See full review

Director of IT

3 months ago

Verified

... Management System (PMS) would significantly enhance data accessibility and streamline our operational workflow.Additionally, expanding platform access beyond management to our front-line ...

See full review

General manager

3 months ago

Verified

... Nothing, all aspects are exceptional. Our rep Amy Bradford is just wonderful and helps us. ...

See full review

Lodge Custodian

5 months ago

Verified

... Everything. Easy to navigate to the report you are looking for. Reports are accurate and easy to understand. Competitors section, important to know how your competitors are doing. ...

See full review

General Manager

5 months ago

Verified

... Easy to use. Can communicate with guests directly and track and trace the origin. I like the graphs shown and the in-depth statistics ...

See full review

Marketing Coordinator

5 months ago

Verified

... Very satisfied with their service and platform ...

See full review

Hoteliers Most Frequently Mention

Reputation Management Analytics
Response Management Features
Consolidation and Multi-platform Integration
Survey Customization and Personalization
Service Recovery Process
Integration with Property Management and CRM
Artificial Intelligence and Automation
Survey Distribution Timing

What Types of Hotels GuestRevu is Popular For

Size

56 | X-Small (1-9 room)

111 | Small (10-24 room)

176 | Medium (25-74 room)

111 | Large (75-199 room)

33 | X-Large (200+ room)

Country

235 | South Africa

94 | United Kingdom

23 | United States of America

17 | Kenya

11 | Botswana

10 | Zimbabwe

7 | Tanzania

7 | Zambia

5 | Canada

5 | Ireland

4 | Uganda

4 | Thailand

4 | France

4 | Namibia

3 | Mexico

3 | Malawi

3 | Maldives

3 | Indonesia

3 | Cambodia

3 | India

3 | Switzerland

3 | Romania

2 | Spain

2 | Greece

2 | Poland

2 | Seychelles

2 | Germany

2 | Australia

1 | Saint Vincent and the Grenadines

1 | Italy

1 | Dominican Republic

1 | Netherlands

1 | Denmark

1 | Israel

1 | New Zealand

1 | Nigeria

1 | Malta

1 | Iceland

1 | Cyprus

1 | Japan

1 | Mozambique

1 | Ghana

1 | Belgium

1 | Antigua and Barbuda

1 | Virgin Islands, U.S.

1 | Congo (Brazzaville)

1 | Sierra Leone

1 | Bangladesh

Type

230 | Luxury Hotels

207 | Boutiques

180 | Bed & Breakfast & Inns

147 | Resorts

122 | Airport/Conference Hotels

101 | Branded Hotels

85 | Limited Service & Budget Hotels

69 | City Center Hotels

44 | Extended Stay & Serviced Apartments

16 | Hostels

15 | RV Parks & Campgrounds

13 | Casinos

7 | Vacation Rentals & Villas

3 | Motels

Region

305 | Africa

124 | Europe

31 | North America

18 | Asia Pacific

4 | Central America

3 | Oceania

1 | Middle East

Category

434 | Guest Surveys & Feedback

320 | Reputation Management

Didn’t find what you were looking for?

What is GuestRevu?

Founded in 2014 | Headquarters in United Kingdom | 22 employees
GuestRevu is a guest feedback and reputation management software designed for the hospitality industry. By consolidating guest feedback from various platforms into a user-friendly dashboard, it enhances operational efficiency and elevates guest satisfaction. The software automates guest surveys, collects reviews, and offers detailed, customizable reporting, making it easier to identify improvement areas and track staff performance. Key features include integration with TripAdvisor and Google, instant notifications, and aggregated reports that help hospitality professionals make data-driven decisions. Save time and resources while consistently meeting and exceeding guest expectations.

Capabilities

All your online reviews in one place

Respond to reviews with ease

Sentiment analysis

Track trends across multiple review sites

Set targets & milestones

Features

Surveys & Feedback

4/5 features

Review Generation

4/5 features

Follow-up & Resolution

4/5 features

Reporting, Analytics & Insights

4/5 features

Channels

4/5 features

GuestRevu Reviews Summary

4.7
Excellent
320 reviews
Ease of Use
4.6/5
Customer Support
4.7/5
ROI
4.6/5
Implementation
4.6/5

Recommended by

Luxury Hotels 95% recommended by 230 Luxury Hotels
Boutiques 95% recommended by 207 Boutiques
Bed & Breakfast & Inns 95% recommended by 180 Bed & Breakfast & Inns
Resorts 96% recommended by 147 Resorts
Airport/Conference Hotels 94% recommended by 122 Airport/Conference Hotels
Branded Hotels 96% recommended by 101 Branded Hotels
Limited Service & Budget Hotels 95% recommended by 85 Limited Service & Budget Hotels
City Center Hotels 94% recommended by 69 City Center Hotels
Extended Stay & Serviced Apartments 90% recommended by 44 Extended Stay & Serviced Apartments
Hostels 99% recommended by 16 Hostels
RV Parks & Campgrounds 96% recommended by 15 RV Parks & Campgrounds
Casinos 99% recommended by 13 Casinos
Vacation Rentals & Villas 99% recommended by 7 Vacation Rentals & Villas
Motels 100% recommended by 3 Motels

Achievements

Trending Product

This vendor's trending score is rising, GuestRevu is the #2 most trending product in the Reputation Management category (out of 51) and the #117 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

GuestRevu has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted GuestRevu as the #2 Reputation Management provider in the 2025 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
96 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

GuestRevu Pricing

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

GuestRevu Average GuestRevu

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No matching results

3

Success Stories

8

References

15

Featured Customers

More Products by GuestRevu

https://ucarecdn.com/c7a4f68f-dbd1-41cf-ab4f-9219b68eb046/
GuestRevu (Surveys) Guest Surveys & Feedback

• Try GuestRevu LITE • Free Forever • www.guestrevu.com/LITE • Customisable surveys reflect your brand's look and feel, while asking the questions your business needs answers to. Dynamic smart surveys ask relevant questions to drill down to the heart of your guests' experiences (request a demo on our website, linked below). Multiple surveys help you analyse different aspects of your offering, different party sizes, or room types – collect guest feedback about what matters most

4.7 (434 REVIEWS)

https://ucarecdn.com/ffc254f1-6c24-40ca-b7f7-5a8867270241/
GuestRevu Reputation Management

• Try GuestRevu LITE • Free Forever • guestrevu.com/lite • Through automated guest surveys, online review collection and consolidated analysis reporting, we help busy hospitality professionals understand guests' experiences from thier point of view. GuestRevu is focused on making your life easier and saving you time with TripAdvisor and Google integration, instant notifications and much more. With aggregated guest, property and competitor reports, you have everything you need to make data-driven operational decisions so you can meet and exceed expectations.

4.7 (320 REVIEWS)

GuestRevu Reviews

Hotelier Rating

Excellent
435
Very Good
39
Average
25
Poor
6
Terrible
1

Property Size

  • X-Small (56)
  • Small (111)
  • Medium (176)
  • Large (111)
  • X-Large (33)

Country

  • South Africa
    South Africa
    (235)
  • United Kingdom
    United Kingdom
    (94)
  • United States of America
    United States of America
    (23)
  • Kenya
    Kenya
    (17)
  • Botswana
    Botswana
    (11)
  • Zimbabwe
    Zimbabwe
    (10)
  • Tanzania
    Tanzania
    (7)
  • Zambia
    Zambia
    (7)
  • Canada
    Canada
    (5)
  • Ireland
    Ireland
    (5)
  • Uganda
    Uganda
    (4)
  • Thailand
    Thailand
    (4)
  • France
    France
    (4)
  • Namibia
    Namibia
    (4)
  • Mexico
    Mexico
    (3)
  • Malawi
    Malawi
    (3)
  • Maldives
    Maldives
    (3)
  • Indonesia
    Indonesia
    (3)
  • Cambodia
    Cambodia
    (3)
  • India
    India
    (3)
  • Switzerland
    Switzerland
    (3)
  • Romania
    Romania
    (3)
  • Spain
    Spain
    (2)
  • Greece
    Greece
    (2)
  • Poland
    Poland
    (2)
  • Seychelles
    Seychelles
    (2)
  • Germany
    Germany
    (2)
  • Australia
    Australia
    (2)
  • Saint Vincent and the Grenadines
    Saint Vincent and the Grenadines
    (1)
  • Italy
    Italy
    (1)
  • Dominican Republic
    Dominican Republic
    (1)
  • Netherlands
    Netherlands
    (1)
  • Denmark
    Denmark
    (1)
  • Israel
    Israel
    (1)
  • New Zealand
    New Zealand
    (1)
  • Nigeria
    Nigeria
    (1)
  • Malta
    Malta
    (1)
  • Iceland
    Iceland
    (1)
  • Cyprus
    Cyprus
    (1)
  • Japan
    Japan
    (1)
  • Mozambique
    Mozambique
    (1)
  • Ghana
    Ghana
    (1)
  • Belgium
    Belgium
    (1)
  • Antigua and Barbuda
    Antigua and Barbuda
    (1)
  • Virgin Islands, U.S.
    Virgin Islands, U.S.
    (1)
  • Congo (Brazzaville)
    Congo (Brazzaville)
    (1)
  • Sierra Leone
    Sierra Leone
    (1)
  • Bangladesh
    Bangladesh
    (1)

Region

  • North America
    North America
    (31)
  • Europe
    Europe
    (124)
  • Asia Pacific
    Asia Pacific
    (18)
  • Oceania
    Oceania
    (3)
  • Middle East
    Middle East
    (1)
  • Central America
    Central America
    (4)
  • Africa
    Africa
    (305)

Hoteliers say

Hoteliers like GuestRevu for its robust reputation management capabilities, effectively consolidating reviews from multiple platforms and providing insightful analytics to enhance guest experiences. Users appreciate the platform's ability to increase review volume and online visibility, ultimately boosting their online reputation. GuestRevu's survey and feedback tools allow for quick service recovery and operational efficiency, contributing to cost savings and revenue growth. Integrations with other systems provide a seamless user experience, although deeper integration with some platforms is suggested.

AI-generated from the text of customer reviews

Reputation Management Analytics
Response Management Features
Consolidation and Multi-platform Integration
Survey Customization and Personalization
Service Recovery Process
Integration with Property Management and CRM
Artificial Intelligence and Automation
Survey Distribution Timing

Looking for specific info?

10

Excellent guest review platform

Group Marketing Manager from 100 to 199 room Luxury Hotel in (United Kingdom)

Verified
2 months ago
GuestRevu have offered excellent service to make the set up process a very straight forward and time efficient professional project. It was important for us that we had a quality feedback that would integrate into our new CRM (Cendyn) and provide the best possible way of collating all the feedback from our guests. The importance of a more a...
Country United Kingdom
Group Marketing Manager
Large Hotel
Share review
10

A Game Changer for Managing Online Reputation Across Multiple Properties

Online Sales from 75-99 room Bed & Breakfast & Inn in Brasov (Romania)

Verified
2 months ago
GuestRevu has been a transformative tool for our business. It seamlessly consolidates reviews from all our properties, providing clear insights into guest feedback. The intuitive dashboard makes it easy to identify trends, address weak spots, and celebrate successes. It’s user-friendly, reliable, and has significantly improved our ability t...
Country Romania
Online Sales
Large Hotel
Share review
10

Fantastic support & survey product.

Founder from 1 to 4 room Boutique in Khwai (Botswana)

Verified
2 months ago
Very easy to use and follow user interface. The platform is such that multiple properties can be monitored from one 1 login which is great for growing businesses like us. The API ability into many platforms means guest emails are pulled into the survey platform and automatically sent - a great feature given the time it saves for ops. And no...
Country Botswana
Founder
X-Small Hotel
Share review
10

Guest Revu's free version is better than most paid versions. We will be upgrading shortly. You can visit our hotel site at https://lahaciendacyprus.com if curious.

Digital Consultant from 10 to 24 room Bed & Breakfast & Inn in Agios Athanasios (Cyprus)

Verified
2 months ago
The layout is very clean and enables you to drill-down on any review easily. Plus, the system flags all reviews that have or need a management response. Auto-responders may prove useful.
Country Cyprus
Digital Consultant
Small Hotel
Share review
10

Comprehensive evaluation platform

General Manager from 100 to 199 room Boutique in Banjarmasin (Indonesia)

Verified
2 months ago
We are a luxury 4 stars hotel were built in 2011 which already exist for 13 years in operations however with this very detail review platform has successfully create connection between customer and hotel team on the way improve satisfaction and to speed up resolve any issue or constructive feedback to keep hotel reputation remain in top level.
Country Indonesia
General Manager
Large Hotel
Share review
10

Best and Most Easy Guest Satisfaction Survey Tool ever!

Director of Sales and Marketing from 100 to 199 room Bed & Breakfast & Inn in Cairns (Australia)

Verified
2 months ago
So easy to use. Visually it is easy on the eye, and the depth of information and details provided is excellent. We love the customizable nature of this platform, however we especially love the translation facilities. Being able to bench yourself against the competition is invaluable. Highly recommend GuestRevu.
Country Australia
Director of Sales and Marketing
Large Hotel
Share review
10

Guest Revu is absolutely amazing. Also such a joy to work on and informative in all aspects.

General Mananger from 25-49 room Resort in Port Elizabeth (South Africa)

Verified
2 months ago
Review, reputation the survey from the guests tell you how to improve. User friendly and informative for sure.
Country South Africa
General Mananger
Medium Hotel
Share review
10

Excellent platform

Consultant from 10 to 24 room Bed & Breakfast & Inn in Hurley (United Kingdom)

Verified
2 months ago
Seamless operation, survey useful and timely, saves time on collecting review from other platforms, making reputation management and feedback much easier to collect and handle.
Country United Kingdom
Consultant
Small Hotel
Share review
10

1st Class Customer Service

Commercial Director from 25-49 room Boutique in Enniskillen (United Kingdom)

Verified
2 months ago
Excellent customer service, quick & efficient replies to any queries, confirmation email confirming resolution of query. Portal easy to use & navigate with timely reports summarizing previous period scores.
Country United Kingdom
Commercial Director
Medium Hotel
Share review
10

Guest surveys & feedback

Regional Sales Manager from 25-49 room Bed & Breakfast & Inn in Bushmills (United Kingdom)

Verified
3 months ago
GuestRevu is a very practical and straight forward platform to use for reputation management and we have seen an increase in the number of reviews left for both our hotel and restaurant since starting to use it. The set up of the survey was easy and can be personalized, as is the way in which we collect the the data. The reporting function...
Country United Kingdom
Regional Sales Manager
Medium Hotel
Share review
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  • 33

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

GuestRevu makes gathering and managing guest feedback simple and effective for hoteliers. It automates surveys, consolidates reviews from various platforms, and provides insightful analytics to help them improve guest experiences.

by Sílvia Casals Bosch (Bookboost AB) on February 23, 2025

Question:

What differentiates this product or service from the competition?

Answer:

GuestRevu stands out for its seamless integration with other hotel systems, enabling properties to elevate the guest experience. Its surveys have customizable options, and it focus on managing and responding to reviews efficiently.

by Sílvia Casals Bosch (Bookboost AB) on February 23, 2025

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Make sure to fully leverage its integration capabilities with tools like a CRM. This will allow you to automate and personalize the guest feedback process, ensuring feedback is collected at the right moment and through the most effective channels.

by Sílvia Casals Bosch (Bookboost AB) on February 23, 2025

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 24 recommend
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News

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GuestRevu

2 weeks ago

African Winners of the GuestRevu GREAT Awards 2024 Announced

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GuestRevu

2 months ago

How Pamarah Lodge Understood Guest Experience Better and Achieved an NPS of 91 with GuestRevu

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GuestRevu

3 months ago

Winners of the GuestRevu GREAT Awards 2024 Announced

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GuestRevu

4 months ago

Shortlisted Hotels for the 2024 GREAT Awards Announced

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GuestRevu

9 months ago

Entries open for the 2024 GuestRevu GREAT Awards

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GuestRevu

1 year ago

How The Hotel Folk Used GuestRevu to Understand Guest Behavior and Adapt to Their Needs to Drive Direct Bookings

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GuestRevu

1 year ago

GuestRevu, RoomRaccoon and MINT Hotels - how this tech integration worked perfectly for innovative manageMINT

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GuestRevu Integrations

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Support

Verified Support

GuestRevu has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

View Support Certification Help Center Product Updates
Suppo Info Image Green check icon

2025

Learn more about the GCSC Certification

Request a Quote

Response Time

Slow

Recommended

95%

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