The better your reputation, the higher your revenue
GuestRevu
4.7 (276 REVIEWS)
GuestRevu
Ranked 2 (out of 46) in Reputation Management
Quickly and easily gather feedback from your guests and actively manage your online reputation
94% recommended by 340 hotels
Ratings Summary
Recommended by
Achievements
This vendor's trending score is rising, GuestRevu is the #4 most trending product in the Reputation Management category (out of 46) and the #96 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreGuestRevu has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseHoteliers voted GuestRevu as the #1 Reputation Management provider in the 2023 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceHotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Capabilities
All your online reviews in one place
Respond to reviews with ease
Sentiment analysis
Track trends across multiple review sites
Features
Surveys & Feedback
Review Generation
Follow-up & Resolution
Reporting, Analytics & Insights
Channels
Admin & Settings
Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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The better your reputation, the higher your revenue
Reputation management that can easily be managed in one place.
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Popularity by Segment
Size
32 | X-Small (1-9 room)
49 | Small (10-24 room)
105 | Medium (25-74 room)
52 | Large (75-199 room)
40 | X-Large (200+ room)
Country
198 | South Africa
88 | United Kingdom
13 | Kenya
10 | United States of America
8 | Zimbabwe
6 | Zambia
5 | Botswana
5 | Ireland
5 | Tanzania
4 | Mauritius
3 | Uganda
3 | Cambodia
3 | Namibia
2 | Poland
2 | Mozambique
2 | Maldives
2 | India
2 | Malawi
2 | Mexico
2 | France
2 | Greece
2 | Romania
2 | Australia
1 | Congo (Brazzaville)
1 | Swaziland
1 | Israel
1 | Canada
1 | Nigeria
1 | Germany
1 | Netherlands
1 | Iceland
1 | Sierra Leone
1 | Seychelles
1 | Thailand
1 | Rwanda
1 | Italy
1 | Switzerland
1 | Belgium
1 | Ghana
1 | Indonesia
1 | Vanuatu
Type
104 | Luxury Hotels
83 | Boutiques
72 | Resorts
50 | Bed & Breakfast & Inns
46 | Branded Hotels
16 | Extended Stay & Serviced Apartments
12 | RV Parks & Campgrounds
11 | Hostels
11 | Limited Service & Budget Hotels
9 | Airport/Conference Hotels
8 | City Center Hotels
6 | Vacation Rentals & Villas
3 | Motels
2 | Casinos
Region
256 | Africa
107 | Europe
13 | North America
9 | Asia Pacific
3 | Oceania
1 | Middle East
Category
324 | Guest Surveys & Feedback
276 | Reputation Management
Hotelier Rating
Efficient and effective
General Manager from 100 to 199 room Branded Hotel in White River (South Africa)
Great System
General Manager from 75-99 room Boutique in (United Kingdom)
User friendly
Guest Services from 1 to 4 room in Durban (South Africa)
GUESTRevu Good Service
General Manager from 100 to 199 room Branded Hotel in Bloemfontein (South Africa)
The Ease
Owner from 10 to 24 room in Hoedspruit (South Africa)
Reputation Management.
Guest Services from 25-49 room Boutique in Marquette (United States of America)
Best Reputation management Software
General Manager from 50-74 room Bed & Breakfast & Inn in Cape Town (South Africa)
Easy app to use.
HOD Housingkeeping from 5 to 9 room Boutique in East (South Africa)
Great hospitality app
General Manager from 5 to 9 room Boutique in East (South Africa)
Perfect tool for online reputation management
E-Sales Manager from 100 to 199 room Luxury Hotel in Nairobi (Kenya)
Expert Q&A and Partner Recommendations
Submit RecommendationWhat does this product or service do well?
GuestRevu is great for keeping track of your reviews, it helps with your guest journey and boosts not only return guests but capturing new guests through boosting online reputation. Easy to use with intuitive functionality that helps increase review score online for direct and OTA reviews.
Showing all answers to: "What does this product or service do well?"
What differentiates this product or service from the competition?
The product stands out for it's focus on reputation management, it's ease of use and integrations means that it stands out from the competition in this domain. There is a reason that this platform has won the award 5 years running.
Showing all answers to: "What differentiates this product or service from the competition?"
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Reputation management can help boost your revenue, especially when guests are shopping around, they will look at your review scores on multiple platforms. Using the functionality that allows good reviews to go direct to review platforms and bad reviews to you to then deal with the clients issues is a great piece of functionality.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Integrations
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GuestRevu has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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