GuestRevu

4.7 (319 REVIEWS)

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HT Score  
96 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Sílvia, Paula, Logan + 24 more experts recommend GuestRevu

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Ranked 2 (out of 50) in Reputation Management

2024 Winner Hotel Software

Hoteliers voted GuestRevu as the #1 Reputation Management provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Quickly and easily gather feedback from your guests and actively manage your online reputation

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Bell avatar Bell - AI powered product analyst

I analyzed all of GuestRevu’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like GuestRevu for its robust reputation management capabilities, effectively consolidating reviews from multiple platforms and providing insightful analytics to enhance guest experiences. Users appreciate the platform's ability to increase review volume and online visibility, ultimately boosting their online reputation. GuestRevu's survey and feedback tools allow for quick service recovery and operational efficiency, contributing to cost savings and revenue growth. Integrations with other systems provide a seamless user experience, although deeper integration with some platforms is suggested.

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Mint Hotels, Code Pod Hostels, Providence Hospitality & 438 others

Read their reviews

Support

Foundational

Hoteliers often praise GuestRevu's customer support for its excellent service and efficiency. They highlight the quick and effective replies to inquiries, appreciating the confirmation emails that detail the resolution of their issues. The support team is described as knowledgeable, with hoteliers noting their ability to assist effectively throughout the onboarding process and provide valuable resources. Additionally, the availability of support through various channels is valued, ensuring that hoteliers can access help when needed, contributing positively to their overall experience with GuestRevu.

General Manager

2 months ago

Verified

... Easy to use. Can communicate with guests directly and track and trace the origin. I like the graphs shown and the in-depth statistics ...

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General Manager

2 months ago

Verified

... Easy to use. Can communicate with guests directly and track and trace the origin. I like the graphs shown and the in-depth statistics ...

See full review

General Manager

2 months ago

Verified

... Wish I could report guests or block guests. "The guest is always right" is not true and it seems like a one way firing range when guests are complaining about something. I also think certain words ...

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General Manager

2 months ago

Verified

... GuestRevu vs Guest Reviews ...

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General Manager

2 months ago

Verified

... Easy to use. Can communicate with guests directly and track and trace the origin. I like the graphs shown and the in-depth statistics ...

See full review

General Manager

2 months ago

Verified

... Wish I could report guests or block guests. "The guest is always right" is not true and it seems like a one way firing range when guests are complaining about something. I also think certain words should be blocked so guests can't use it. Sometimes it seems like guests just want to complain about something to either get something for free or just to complain. I also thinks some guests complain on Google, but then also on booking.com and tripadvisor and I have to explain the same story over and over. Get guests to complete only one survey at a time, if possible. I also think guests should first complete some questions: i.e. Was it reported to management? These days guests of color uses the word racism too often. All our guests receive our rules and regulations before they come onto the resort ...

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General Manager

2 months ago

Verified

... Wish I could report guests or block guests. "The guest is always right" is not true and it seems like a one way firing range when guests are complaining about something. I also think certain words ...

See full review

General Manager

2 months ago

Verified

... Easy to use. Can communicate with guests directly and track and trace the origin. I like the graphs shown and the in-depth statistics ...

See full review

General Manager

2 months ago

Verified

... Wish I could report guests or block guests. "The guest is always right" is not true and it seems like a one way firing range when guests are complaining about something. I also think certain words should be blocked so guests can't use it. Sometimes it seems like guests just want to complain about something to either get something for free or just to complain. I also thinks some guests complain on Google, but then also on booking.com and tripadvisor and I have to explain the same story over and over. Get guests to complete only one survey at a time, if possible. I also think guests should first complete some questions ...

See full review

General Manager

2 months ago

Verified

... Wish I could report guests or block guests. "The guest is always right" is not true and it seems like a one way firing range when guests are complaining about something. I also think certain words ...

See full review

Marketing Coordinator

2 months ago

Verified

... They are always willing the help out and their platform is very easy to navigate. They provide assistance in gathering vital and important feedback allowing us to improve our service and offerings. ...

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Marketing Coordinator

2 months ago

Verified

... Very satisfied with their service and platform ...

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Marketing Coordinator

2 months ago

Verified

... They are always willing the help out and their platform is very easy to navigate. They provide assistance in gathering vital and important feedback allowing us to improve our service and offerings. ...

See full review

Hotel Manager

10 months ago

Verified

... connection to all ORMs. Some are connected like Google, others like TripAdvisor or booking are not. That is a pity. Ticket system is not working. 4 tickets raised, not a single reaction from support. ...

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Hotel Manager

10 months ago

Verified

... connection to all ORMs. Some are connected like Google, others like TripAdvisor or booking are not. That is a pity. Ticket system is not working. 4 tickets raised, not a single reaction from support. ...

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Hotel Manager

10 months ago

Verified

... connection to all ORMs. Some are connected like Google, others like TripAdvisor or booking are not. That is a pity. Ticket system is not working. 4 tickets raised, not a single reaction from support. ...

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Administrator

5 months ago

Verified

... The world is every changing: However, we are all just people, trying to do our best.Always stay in touch with your clients. That is all I think. ...

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Owner

2 months ago

Verified

... It is wonderful to see all you reviews in one place and also the tips on how to manage reviews. ...

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Owner

2 months ago

Verified

... GuestRevu are teaching me so at this stage I am learning from them. I am happy with the membership. Good luck ...

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Lodge Custodian

2 months ago

Verified

... So far so good nothing to complaining about or change. Beautiful tool to use for your lodge or hotel. Maybe training if something new introduced on the system. ...

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Business optimisation Manager

1 months ago

Verified

... GuestRevu has proven to be an exceptional tool in every aspect. The platform is designed with user-friendliness at its core, making it incredibly easy to navigate, even for those who may not be tech-savvy. Its intuitive interface ensures that tasks can be completed quickly and efficiently, allowing users to focus on delivering excellent guest experiences rather than getting bogged down by complicated systems. The thoughtful design enables users to find exactly what they need without unnecessary complexity, making it a joy to use. The analytics provided by GuestRevu are not only insightful but also highly actionable. They go beyond surface-level metrics to deliver deep, relevant insights that empower businesses to make informed decisions. The reporting is clear, concise, and tailored to the practical needs of hospitality professionals. The dynamic nature of the system allows for seamless adaptation to the ever-changing needs of the hospitality industry, ensuring it remains a valuable tool in achieving operational and strategic goals. What truly sets GuestRevu apart, however, is its support team. They exemplify excellence and professionalism ...

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General manager

1 months ago

Verified

... Nothing, all aspects are exceptional. Our rep Amy Bradford is just wonderful and helps us. ...

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General manager

1 months ago

Verified

... Nothing, all aspects are exceptional. Our rep Amy Bradford is just wonderful and helps us. ...

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Director of IT

1 months ago

Verified

... GuestRevu's comprehensive platform has transformed how we manage both guest satisfaction surveys and our online reputation across multiple review channels. Their system excels at proactively collecting guest feedback through well-timed surveys while simultaneously monitoring and managing our online reputation across various platforms. This dual approach ensures no guest voice goes unheard.The immediate insights into guest feedback and reviews empower our teams to swiftly identify and resolve any service glitches, turning potential issues into opportunities for improvement. Their intuitive dashboard consolidates all this data, making it simple to track feedback trends, monitor resolution progress, and maintain our stellar market reputation. The real strength lies in their customizable reporting features, allowing us to analyze guest sentiment across different properties and departments. This granular level of insight helps us identify best practices within our portfolio and replicate successful strategies across all locations. The platform's automated alerts ensure that urgent feedback receives immediate attention, while the trend analysis helps us make informed decisions about long-term improvements. What sets GuestRevu apart is their commitment to continuous innovation, particularly with their upcoming AI capabilities, which will further enhance our ability to interpret and act on guest feedback. Their dedicated support team consistently provides excellent ...

See full review

Director of IT

1 months ago

Verified

... GuestRevu's comprehensive platform has transformed how we manage both guest satisfaction surveys and our online reputation across multiple review channels. Their system excels at proactively collecting guest feedback through well-timed surveys while simultaneously monitoring and managing our online reputation across various platforms. This dual approach ensures no guest voice goes unheard.The immediate insights into guest feedback and reviews empower our teams to swiftly identify and resolve any service glitches, turning potential issues into opportunities for improvement. Their intuitive dashboard consolidates all this data, making it simple to track feedback trends, monitor resolution progress, and maintain our stellar market reputation. The real strength lies in their customizable reporting features, allowing us to analyze guest sentiment across different properties and departments. This granular level of insight helps us identify best practices within our portfolio and replicate successful strategies across all locations. The platform's automated alerts ensure that urgent feedback receives immediate attention, while the trend analysis helps us make informed decisions about long-term improvements. What sets GuestRevu apart is their commitment to continuous innovation, particularly with their upcoming ...

See full review

Co-Founder

27 days ago

Verified

... The staff are very attentive to respond and helpful. Tools are generally intuitive and works well with most channels' integration. ...

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Director of Guests

25 days ago

Verified

... Very dedicated to guests feedback, very reactive 24h a day, and extremely helpful. By the way James Ries is amazing! Would definitely recommend it. ...

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Director of Guests

25 days ago

Verified

... Very dedicated to guests feedback, very reactive 24h a day, and extremely helpful. By the way James Ries is amazing! Would definitely recommend it. ...

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Director of Guests

25 days ago

Verified

... Very dedicated to guests feedback, very reactive 24h a day, and extremely helpful. By the way James Ries is amazing! Would definitely recommend it. ...

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CoFounder

21 days ago

Verified

... Ultimate Review Dashboard For Our Hostel Brand ...

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Director of Sales

20 days ago

Verified

... Feature from tools menu more easy to use, available Language in “Bahasa” version, how to know the competitor do about the promo campaign. ...

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IT

19 days ago

Verified

... Easy to enter, not complicated ...

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General Manager

19 days ago

Verified

... Their integration with other platforms. Although they are actively trying and not all of it is in their scope to fix. ...

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General Manager

19 days ago

Verified

... Their integration with other platforms. Although they are actively trying and not all of it is in their scope to fix. ...

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Digital Project Manager

19 days ago

Verified

... The support team always answer and fix issues very quickly and promptly. They are flexible and proactive, and always look for a solution. ...

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Digital Project Manager

19 days ago

Verified

... The support team always answer and fix issues very quickly and promptly. They are flexible and proactive, and always look for a solution. ...

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Director

18 days ago

Verified

... For a modest monthly investment, we get access to world class consolidated feedback about our hotel business. GuestRevu enables smaller, owner run, hotels to "see" their investment through the eyes of the guest rather than the rose ...

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Director

18 days ago

Verified

... For a modest monthly investment, we get access to world class consolidated feedback about our hotel business. GuestRevu enables smaller, owner run, hotels to "see" their investment through the eyes of the guest rather than the rose-coloured glasses of ownership. A a mundane ...

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Director

18 days ago

Verified

... For a modest monthly investment, we get access to world class consolidated feedback about our hotel business. GuestRevu enables smaller, owner run, hotels to "see" their investment through the eyes of the guest rather than the rose-coloured glasses of ownership. A a mundane level, shortcomings in maintenance ...

See full review

Director

18 days ago

Verified

... For a modest monthly investment, we get access to world class consolidated feedback about our hotel business. GuestRevu enables smaller, owner run, hotels to "see" their investment through the eyes of the guest rather than the rose-coloured glasses of ownership. A a mundane level, shortcomings in maintenance and "on the ground" service are brought to our attention, which without a permanent ...

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Director of Marketing & Brand

18 days ago

Verified

... Great product for our Hotel! ...

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Regional Sales Manager

17 days ago

Verified

... GuestRevu is a very practical and straight forward platform to use for reputation management and we have seen an increase in the number of reviews left for both our hotel and restaurant since starting to use it. The set up of the survey was easy and can be personalized, as is the way in which we collect the the data. The reporting function is very helpful with a summary, and easy to use filters to pinpoint specific data to use. The support team are amazing and extremely efficient in replying ...

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Community Manager

20 days ago

Verified

... Easy to use ...

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Community Manager

20 days ago

Verified

... Time it take to filter into guest revue and show that you have responded and updated that you have completed the comments. ...

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Commercial Director

13 days ago

Verified

... Excellent customer service, quick & efficient replies to any queries, confirmation email confirming resolution of query. Portal easy to use & navigate with timely reports summarizing previous period ...

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Commercial Director

13 days ago

Verified

... Excellent customer service, quick & efficient replies to any queries, confirmation email confirming resolution of query. Portal easy to use & navigate with timely reports summarizing previous period ...

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Commercial Director

13 days ago

Verified

... 1st Class Customer Service ...

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Consultant

13 days ago

Verified

... So far, nothing much to improve. Customer service is very efficient and friendly. Quick to resolve any issue or glitch. ...

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General Mananger

13 days ago

Verified

... Review, reputation the survey from the guests tell you how to improve. User friendly and informative for sure. ...

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General Mananger

13 days ago

Verified

... Review, reputation the survey from the guests tell you how to improve. User friendly and informative for sure. ...

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General Mananger

13 days ago

Verified

... Guest Revu is absolutely amazing. Also such a joy to work on and informative in all aspects. ...

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General Manager

12 days ago

Verified

... We are a luxury 4 stars hotel were built in 2011 which already exist for 13 years in operations however with this very detail review platform has successfully create connection between customer and ...

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General Manager

12 days ago

Verified

... We are a luxury 4 stars hotel were built in 2011 which already exist for 13 years in operations however with this very detail review platform has successfully create connection between customer and hotel team on the way improve satisfaction and to speed up resolve any issue or constructive ...

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General Manager

12 days ago

Verified

... We are a luxury 4 stars hotel were built in 2011 which already exist for 13 years in operations however with this very detail review platform has successfully create connection between customer and hotel team on the way improve satisfaction and to speed up resolve any issue ...

See full review

General Manager

12 days ago

Verified

... We are a luxury 4 stars hotel were built in 2011 which already exist for 13 years in operations however with this very detail review platform has successfully create connection between customer and hotel team on the way improve satisfaction and to speed up resolve any issue or constructive feedback ...

See full review

Digital Consultant

11 days ago

Verified

... We are looking to add our AirBnB, TripAdvisor reviews. Our channel manager is Cloudbeds, so integration here is ideal. Guest Revu team is very helpful and engaged in your success. ...

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Digital Consultant

11 days ago

Verified

... We are looking to add our AirBnB, TripAdvisor reviews. Our channel manager is Cloudbeds, so integration here is ideal. Guest Revu team is very helpful and engaged in your success. ...

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Founder

11 days ago

Verified

... Fantastic support & survey product. ...

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Automation

Streamlined

Hoteliers often appreciate GuestRevu's Reputation Management product for its effective automation functionality. They note that the automation features streamline reputation management tasks by seamlessly collecting reviews from various platforms, thus reducing time and manual effort. Additionally, the platform's ability to flag reviews that require management responses and possibly auto-respond is highlighted as a valuable tool for enhancing workflow efficiency. The system also supports an API that facilitates the automated pulling of guest emails, simplifying data management for multiple properties from a single login. These automation capabilities are especially beneficial for growing businesses aiming to manage feedback efficiently across several locations.

General Manager

2 months ago

Verified

... Wish I could report guests or block guests. "The guest is always right" is not true and it seems like a one way firing range when guests are complaining about something. I also think certain words should be blocked so guests can't use it. Sometimes it seems like guests just want to complain about something to either get something for free or just to complain. I also thinks some guests complain on Google, but then also on booking.com and tripadvisor and I have to explain the same story over and over. Get guests to complete ...

See full review

General Manager

2 months ago

Verified

... Wish I could report guests or block guests. "The guest is always right" is not true and it seems like a one way firing range when guests are complaining about something. I also think certain words should be blocked so guests can't use it. Sometimes it seems like guests just want to complain about something to either get something for free or just to complain. I also thinks some guests complain on Google, but then also on booking.com and tripadvisor and I have to explain the same story over and over. Get guests to complete ...

See full review

General Manager

2 months ago

Verified

... Wish I could report guests or block guests. "The guest is always right" is not true and it seems like a one way firing range when guests are complaining about something. I also think certain words ...

See full review

General Manager

2 months ago

Verified

... Wish I could report guests or block guests. "The guest is always right" is not true and it seems like a one way firing range when guests are complaining about something. I also think certain words should be blocked so guests can't use it. Sometimes it seems like guests just want to complain about something to either get something for free or just to complain. I also thinks some guests complain on Google, but then also on booking.com and tripadvisor and I have to explain the same story over and over. Get guests to complete ...

See full review

Marketing Coordinator

2 months ago

Verified

... They are always willing the help out and their platform is very easy to navigate. They provide assistance in gathering vital and important feedback allowing us to improve our service and offerings. ...

See full review

Key Account Manager

2 months ago

Verified

... All my reviews are in one place making managing them easy and convenient. Keeping track of what reviews I have responded to is now saving me time! ...

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Key Account Manager

2 months ago

Verified

... All my reviews are in one place making managing them easy and convenient. Keeping track of what reviews I have responded to is now saving me time! ...

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Hotel Manager

10 months ago

Verified

... Platform itself, layout, user-friendliness, standardized process to answer guest feedbacks. Saves time. Connection to Google inside GuestRevu. Access for different colleagues ...

See full review

Business optimisation Manager

1 months ago

Verified

... While GuestRevu's platform excels in providing an intuitive and user-friendly experience, there is an opportunity to enhance its functionality by making data export options even more versatile. The ability to view and generate PDFs directly within the platform is incredibly convenient and allows for seamless reporting. However, there are occasions when documenting specific information in Excel is necessary, particularly for deeper analysis or integration with other systems. Currently, exporting detailed data into Excel can feel a bit time-consuming, especially when dealing with specific or segmented datasets. Streamlining this process—perhaps by offering more tailored export options or automating ...

See full review

Business optimisation Manager

1 months ago

Verified

... GuestRevu has proven to be an exceptional tool in every aspect. The platform is designed with user-friendliness at its core, making it incredibly easy to navigate, even for those who may not be tech-savvy. Its intuitive interface ensures that tasks can be completed quickly and efficiently, allowing users to focus on delivering excellent guest experiences rather than getting bogged down by complicated systems. The thoughtful design enables users to find exactly what they need without unnecessary complexity, making it a joy to use. The analytics provided by GuestRevu are not only insightful but also highly actionable. They go beyond surface-level metrics to deliver deep, relevant insights that empower businesses to make informed decisions. The reporting is clear, concise, and tailored to the practical needs of hospitality professionals. The dynamic nature of the system allows for seamless adaptation to the ever-changing needs of the hospitality industry, ensuring it remains a valuable tool in achieving operational and strategic goals. What truly sets GuestRevu apart, however, is its support team. They exemplify excellence and professionalism, going above and beyond to provide time ...

See full review

Director of IT

1 months ago

Verified

... GuestRevu's comprehensive platform has transformed how we manage both guest satisfaction surveys and our online reputation across multiple review channels. Their system excels at proactively ...

See full review

Director of IT

1 months ago

Verified

... GuestRevu's comprehensive platform has transformed how we manage both guest satisfaction surveys and our online reputation across multiple review channels. Their system excels at proactively collecting guest feedback through well-timed surveys while simultaneously monitoring and managing our online reputation across various platforms. This dual approach ensures no guest voice goes unheard.The immediate insights into guest feedback and reviews empower our teams to swiftly identify and resolve any service glitches, turning potential issues into opportunities for improvement. Their intuitive dashboard consolidates all this data, making it simple to track feedback trends, monitor resolution progress, and maintain our stellar market reputation. The real strength lies in their customizable reporting features, allowing us to analyze guest sentiment across different properties and departments. This granular level of insight helps us identify best practices within our portfolio and replicate successful strategies across all locations. The platform's automated alerts ensure that urgent feedback receives immediate attention, while the trend analysis helps us make informed decisions about long-term improvements. What sets GuestRevu apart is their commitment to continuous innovation, particularly with their upcoming ...

See full review

Director of IT

1 months ago

Verified

... GuestRevu's comprehensive platform has transformed how we manage both guest satisfaction surveys and our online reputation across multiple review channels. Their system excels at proactively ...

See full review

Director of IT

1 months ago

Verified

... GuestRevu: Revolutionizing Guest Experience Through Feedback Intelligence ...

See full review

Director of IT

1 months ago

Verified

... GuestRevu's comprehensive platform has transformed how we manage both guest satisfaction surveys and our online reputation across multiple review channels. Their system excels at proactively collecting guest feedback through well-timed surveys while simultaneously monitoring and managing our online reputation across various platforms. This dual approach ensures no guest voice goes unheard.The immediate insights into guest feedback and reviews empower our teams to swiftly identify and resolve any service glitches, turning potential issues into opportunities for improvement. Their intuitive dashboard consolidates all this data, making it simple to track feedback trends, monitor resolution progress, and maintain our stellar market reputation. The real strength lies in their customizable reporting features, allowing us to analyze guest sentiment across different properties and departments. This granular level of insight helps us identify best practices within our portfolio and replicate successful strategies across all locations. The platform's automated alerts ...

See full review

Co-Founder

27 days ago

Verified

... More analytics in the custom guest survey would be nice. Ideally, the system suggest how we can analyze free-format questions. ...

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Co-Founder

27 days ago

Verified

... More analytics in the custom guest survey would be nice. Ideally, the system suggest how we can analyze free-format questions. ...

See full review

Director of Sales

20 days ago

Verified

... Feature from tools menu more easy to use, available Language in “Bahasa” version, how to know the competitor do about the promo campaign. ...

See full review

Regional Sales Manager

17 days ago

Verified

... GuestRevu is a very practical and straight forward platform to use for reputation management and we have seen an increase in the number of reviews left for both our hotel and restaurant since ...

See full review

Regional Sales Manager

17 days ago

Verified

... GuestRevu is a very practical and straight forward platform to use for reputation management and we have seen an increase in the number of reviews left for both our hotel and restaurant since ...

See full review

Regional Sales Manager

17 days ago

Verified

... GuestRevu is a very practical and straight forward platform to use for reputation management and we have seen an increase in the number of reviews left for both our hotel and restaurant since ...

See full review

Community Manager

20 days ago

Verified

... Time it take to filter into guest revue and show that you have responded and updated that you have completed the comments. ...

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Community Manager

20 days ago

Verified

... Easy to see reviews Easy to respond to those reviews calculates your average percentage which is very help when trying to do reports. ...

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Consultant

13 days ago

Verified

... Seamless operation, survey useful and timely, saves time on collecting review from other platforms, making reputation management and feedback much easier to collect and handle. ...

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Digital Consultant

11 days ago

Verified

... The layout is very clean and enables you to drill-down on any review easily. Plus, the system flags all reviews that have or need a management response. Auto-responders may prove useful. ...

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Digital Consultant

11 days ago

Verified

... The layout is very clean and enables you to drill-down on any review easily. Plus, the system flags all reviews that have or need a management response. Auto-responders may prove useful. ...

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Founder

11 days ago

Verified

... Very easy to use and follow user interface. The platform is such that multiple properties can be monitored from one 1 login which is great for growing businesses like us. The API ability into many platforms means guest ...

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Founder

11 days ago

Verified

... Very easy to use and follow user interface. The platform is such that multiple properties can be monitored from one 1 login which is great for growing businesses like us. The API ability into many platforms means guest emails are pulled into the survey platform and automatically sent - a great feature given the time it saves for ops. And no client is ever missed ...

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Integrations

Connected

Hoteliers often appreciate GuestRevu's integrations, noting the platform's ability to integrate with various OTAs, CRMs like Cendyn, and channel managers such as Cloudbeds. They find the range of integrations beneficial as it facilitates seamless booking and review management. Users mention that the integrations are easy to set up and contribute to effective management of multiple properties from a single interface. Additionally, the system's automatic pulling of guest emails into the survey platform and its capacity to compare reviews across different sites are seen as valuable features that save time and enhance operational efficiency.

Hotel Manager

10 months ago

Verified

... Platform itself, layout, user-friendliness, standardized process to answer guest feedbacks. Saves time. Connection to Google inside GuestRevu. Access for different colleagues ...

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Hotel Manager

10 months ago

Verified

... Great platform missing some features or connections ...

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Hotel Manager

10 months ago

Verified

... connection to all ORMs. Some are connected like Google, others like TripAdvisor or booking are not. That is a pity. Ticket system is not working. 4 tickets raised, not a single reaction from support. ...

See full review

Hotel Manager

10 months ago

Verified

... connection to all ORMs. Some are connected like Google, others like TripAdvisor or booking are not. That is a pity. Ticket system is not working. 4 tickets raised, not a single reaction from support. ...

See full review

Hotel Manager

10 months ago

Verified

... Great platform missing some features or connections ...

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Hotel Manager

10 months ago

Verified

... connection to all ORMs. Some are connected like Google, others like TripAdvisor or booking are not. That is a pity. Ticket system is not working. 4 tickets raised, not a single reaction from support. ...

See full review

Hotel Manager

10 months ago

Verified

... connection to all ORMs. Some are connected like Google, others like TripAdvisor or booking are not. That is a pity. Ticket system is not working. 4 tickets raised, not a single reaction from support. ...

See full review

Hotel Manager

10 months ago

Verified

... Great platform missing some features or connections ...

See full review

Hotel Manager

10 months ago

Verified

... Platform itself, layout, user-friendliness, standardized process to answer guest feedbacks. Saves time. Connection to Google inside GuestRevu. Access for different colleagues ...

See full review

Hotel Manager

10 months ago

Verified

... connection to all ORMs. Some are connected like Google, others like TripAdvisor or booking are not. That is a pity. Ticket system is not working. 4 tickets raised, not a single reaction from support. ...

See full review

Business optimisation Manager

1 months ago

Verified

... GuestRevu has proven to be an exceptional tool in every aspect. The platform is designed with user-friendliness at its core, making it incredibly easy to navigate, even for those who may not be tech-savvy. Its intuitive interface ensures that tasks can be completed quickly and efficiently, allowing users to focus on delivering excellent guest experiences rather than getting bogged down by complicated systems. The thoughtful design enables users to find exactly what they need without unnecessary complexity, making it a joy to use. The analytics provided by GuestRevu are not only insightful but also highly actionable. They go beyond surface-level metrics to deliver deep, relevant insights that empower businesses to make informed decisions. The reporting is clear, concise, and tailored ...

See full review

Business optimisation Manager

1 months ago

Verified

... While GuestRevu's platform excels in providing an intuitive and user-friendly experience, there is an opportunity to enhance its functionality by making data export options even more versatile. The ability to view and generate PDFs directly within the platform is incredibly convenient and allows for seamless reporting. However, there are occasions when documenting specific information in Excel is necessary, particularly for deeper analysis or integration with other systems. Currently, exporting ...

See full review

Director of IT

1 months ago

Verified

... Deeper integration with our Property Management System (PMS) would significantly enhance data accessibility and streamline our operational workflow.Additionally, expanding platform access beyond ...

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Co-Founder

27 days ago

Verified

... The staff are very attentive to respond and helpful. Tools are generally intuitive and works well with most channels' integration. ...

See full review

Co-Founder

27 days ago

Verified

... The staff are very attentive to respond and helpful. Tools are generally intuitive and works well with most channels' integration. ...

See full review

Co-Founder

27 days ago

Verified

... The staff are very attentive to respond and helpful. Tools are generally intuitive and works well with most channels' integration. ...

See full review

Sales and Makreting Manager

27 days ago

Verified

... An incredible tool which helps us collate vital information in relation to our service delivery strategy. In addition to this, having all data housed in 1 place allows us to strength our BTC ...

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Sales and Makreting Manager

27 days ago

Verified

... The system is very detailed and informative. If there was a way we could plug this into our reservations system so that the info would extrauplate across platforms that would be invaluable. ...

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Sales and Makreting Manager

27 days ago

Verified

... The system is very detailed and informative. If there was a way we could plug this into our reservations system so that the info would extrauplate across platforms that would be invaluable. ...

See full review

CoFounder

21 days ago

Verified

... I would like to see a strong connection with AirBnB so that the guest review score percentages come into Guest Revu. ...

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CoFounder

21 days ago

Verified

... I would like to see a strong connection with AirBnB so that the guest review score percentages come into Guest Revu. ...

See full review

IT

19 days ago

Verified

... A lot of connection OTA Program because We have many OTA for booking and comment channel (Thank you so much). ...

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IT

19 days ago

Verified

... A lot of connection OTA Program because We have many OTA for booking and comment channel (Thank you so much). ...

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IT

19 days ago

Verified

... A lot of connection OTA Program because We have many OTA for booking and comment channel (Thank you so much). ...

See full review

Group Marketing & Sales Manager

19 days ago

Verified

... - Guest Contact Details (OTA bookings) - Integration of offers and upsell from Guest Revu (future bookings) - Possible more detailed reports on reputation management. ...

See full review

Group Marketing & Sales Manager

19 days ago

Verified

... - Guest Contact Details (OTA bookings) - Integration of offers and upsell from Guest Revu (future bookings) - Possible more detailed reports on reputation management. ...

See full review

General Manager

19 days ago

Verified

... GuestRevu is an excellent tool to give your guest the opportunity to really tell you what they think. Through this and their integration with other online review platforms like Google, Booking.com ...

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General Manager

19 days ago

Verified

... GuestRevu is an excellent tool to give your guest the opportunity to really tell you what they think. Through this and their integration with other online review platforms like Google, Booking.com ...

See full review

General Manager

19 days ago

Verified

... GuestRevu is an excellent tool to give your guest the opportunity to really tell you what they think. Through this and their integration with other online review platforms like Google, Booking.com ...

See full review

Director of Marketing & Brand

18 days ago

Verified

... How it can easily manage and sort all of our different areas from hotel to restaurants. The instant email notifications from surveys to reviews are always great and really helpful! As well as the integration ...

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General Manager

12 days ago

Verified

... Comprehensive evaluation platform ...

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Digital Consultant

11 days ago

Verified

... The layout is very clean and enables you to drill-down on any review easily. Plus, the system flags all reviews that have or need a management response. Auto-responders may prove useful. ...

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Digital Consultant

11 days ago

Verified

... We are looking to add our AirBnB, TripAdvisor reviews. Our channel manager is Cloudbeds, so integration here is ideal. Guest Revu team is very helpful and engaged in your success. ...

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Founder

11 days ago

Verified

... Very easy to use and follow user interface. The platform is such that multiple properties can be monitored from one 1 login which is great for growing businesses like us. The API ability into many ...

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Founder

11 days ago

Verified

... Very easy to use and follow user interface. The platform is such that multiple properties can be monitored from one 1 login which is great for growing businesses like us. The API ability into many platforms means guest emails are pulled into the survey platform and automatically sent - a great feature given the time it saves for ops. And no client is ever missed out in the process. We like the ability to combine various review ...

See full review

Founder

11 days ago

Verified

... Very easy to use and follow user interface. The platform is such that multiple properties can be monitored from one 1 login which is great for growing businesses like us. The API ability into many platforms means guest emails are pulled into the survey platform and automatically sent - a great feature given the time it saves for ops. And no client is ever missed out in the process. We like the ability to combine various review websites and compare reputation against other operators. The customizable survey looks professional and works fast. The well pre ...

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Founder

11 days ago

Verified

... Very easy to use and follow user interface. The platform is such that multiple properties can be monitored from one 1 login which is great for growing businesses like us. The API ability into many platforms means guest emails are pulled into the survey platform and automatically sent - a great feature given the time it saves for ops. And no client is ever missed out in the process. We like the ability to combine ...

See full review

Founder

11 days ago

Verified

... Very easy to use and follow user interface. The platform is such that multiple properties can be monitored from one 1 login which is great for growing businesses like us. The API ability into many platforms means guest emails are pulled into the survey platform and automatically sent - a great feature given the time it saves for ops. And no client is ever missed out in the process. We like the ability to combine various review ...

See full review

Founder

11 days ago

Verified

... Very easy to use and follow user interface. The platform is such that multiple properties can be monitored from one 1 login which is great for growing businesses like us. The API ability into many ...

See full review

Value

Balanced

Hoteliers often find that GuestRevu offers significant value for money compared to its competitors. They note that its free version is superior to many paid alternatives, which makes it appealing for trial before committing to a full purchase. Additionally, the platform is praised for its ROI, as it helps increase the number of reviews and improve reputation management without incurring substantial costs. The transparency in pricing and the frequent improvements to the software are also highlighted as contributing factors to its perceived value. Users appreciate the comprehensive features included at no additional hidden costs, which makes it a competitive choice in the market.

General Manager

2 months ago

Verified

... Easy to use. Can communicate with guests directly and track and trace the origin. I like the graphs shown and the in-depth statistics ...

See full review

General Manager

2 months ago

Verified

... Wish I could report guests or block guests. "The guest is always right" is not true and it seems like a one way firing range when guests are complaining about something. I also think certain words should be blocked so guests can't use it. Sometimes it seems like guests just want to complain about something to either get something for free or just to complain. I also thinks some guests complain on Google, but then also on booking.com and tripadvisor and I have to explain the same ...

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General Manager

2 months ago

Verified

... Wish I could report guests or block guests. "The guest is always right" is not true and it seems like a one way firing range when guests are complaining about something. I also think certain words ...

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General Manager

2 months ago

Verified

... Wish I could report guests or block guests. "The guest is always right" is not true and it seems like a one way firing range when guests are complaining about something. I also think certain words ...

See full review

General Manager

2 months ago

Verified

... Wish I could report guests or block guests. "The guest is always right" is not true and it seems like a one way firing range when guests are complaining about something. I also think certain words ...

See full review

General Manager

2 months ago

Verified

... Wish I could report guests or block guests. "The guest is always right" is not true and it seems like a one way firing range when guests are complaining about something. I also think certain words ...

See full review

General Manager

2 months ago

Verified

... GuestRevu vs Guest Reviews ...

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Marketing Coordinator

2 months ago

Verified

... Very satisfied with their service and platform ...

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Marketing Coordinator

2 months ago

Verified

... They are always willing the help out and their platform is very easy to navigate. They provide assistance in gathering vital and important feedback allowing us to improve our service and offerings. ...

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Key Account Manager

2 months ago

Verified

... All my reviews are in one place making managing them easy and convenient. Keeping track of what reviews I have responded to is now saving me time! ...

See full review

Administrator

5 months ago

Verified

... Excellent market survey platform. Invaluable information, and you get to know your clients well. Also sometimes get to know them to much. It can be can of wurms as well. ...

See full review

Administrator

5 months ago

Verified

... Excellent market survey platform. Invaluable information, and you get to know your clients well. Also sometimes get to know them to much. It can be can of wurms as well. ...

See full review

Administrator

5 months ago

Verified

... Excellent market survey platform. Invaluable information, and you get to know your clients well. Also sometimes get to know them to much. It can be can of wurms as well. ...

See full review

Administrator

5 months ago

Verified

... Excellent market survey platform. Invaluable information, and you get to know your clients well. Also sometimes get to know them to much. It can be can of wurms as well. ...

See full review

Administrator

5 months ago

Verified

... The world is every changing: However, we are all just people, trying to do our best.Always stay in touch with your clients. That is all I think. ...

See full review

Owner

2 months ago

Verified

... GuestRevu are teaching me so at this stage I am learning from them. I am happy with the membership. Good luck ...

See full review

Lodge Custodian

2 months ago

Verified

... Everything. Easy to navigate to the report you are looking for. Reports are accurate and easy to understand. Competitors section, important to know how your competitors are doing. ...

See full review

Lodge Custodian

2 months ago

Verified

... Everything. Easy to navigate to the report you are looking for. Reports are accurate and easy to understand. Competitors section, important to know how your competitors are doing. ...

See full review

Business optimisation Manager

1 months ago

Verified

... Great Review Platform ...

See full review

Business optimisation Manager

1 months ago

Verified

... While GuestRevu's platform excels in providing an intuitive and user-friendly experience, there is an opportunity to enhance its functionality by making data export options even more versatile. The ability to view and generate PDFs directly within the platform is incredibly convenient and allows for seamless reporting. However, there are occasions when documenting specific information in Excel is necessary, particularly for deeper analysis or integration with other systems. Currently, exporting detailed data into Excel can feel a bit time-consuming, especially when dealing with specific or segmented datasets. Streamlining this process—perhaps by offering more tailored export options or automating repetitive tasks—would make an already efficient platform even more powerful. That said, the platform's strengths far outweigh this minor limitation, and the flexibility ...

See full review

Business optimisation Manager

1 months ago

Verified

... GuestRevu has proven to be an exceptional tool in every aspect. The platform is designed with user-friendliness at its core, making it incredibly easy to navigate, even for those who may not be tech-savvy. Its intuitive interface ensures that tasks can be completed quickly and efficiently, allowing users to focus on delivering excellent guest experiences rather than getting bogged down by complicated systems. The thoughtful design enables users to find exactly what they need without unnecessary complexity, making it a joy to use. The analytics provided by GuestRevu are not only insightful but also highly actionable. They go beyond surface-level metrics to deliver deep, relevant insights that empower businesses to make informed decisions. The reporting is clear, concise, and tailored to the practical needs of hospitality professionals. The dynamic nature of the system allows for seamless adaptation to the ever-changing needs of the hospitality industry, ensuring it remains a valuable tool in achieving operational and strategic goals. What truly sets GuestRevu apart, however, is its support team. They exemplify excellence and professionalism, going above and beyond to provide timely, effective assistance. In an industry where support can often be an afterthought, GuestRevu’s team stands out as a shining example of how it should be done. Their world-class service is a rarity and adds immense ...

See full review

Business optimisation Manager

1 months ago

Verified

... While GuestRevu's platform excels in providing an intuitive and user-friendly experience, there is an opportunity to enhance its functionality by making data export options even more versatile. The ability to view and generate PDFs directly within the platform is incredibly convenient and allows for seamless reporting. However, there are occasions when documenting specific information in Excel is necessary, particularly for deeper analysis or integration with other systems. Currently, exporting detailed data into Excel can feel a bit time-consuming, especially when dealing with specific or segmented datasets. Streamlining this process—perhaps by offering more tailored export options or automating repetitive tasks—would make an already efficient platform even more powerful. That said, the platform's strengths far outweigh this minor limitation, and the flexibility it offers in presenting and exporting information remains a key ...

See full review

Business optimisation Manager

1 months ago

Verified

... GuestRevu has proven to be an exceptional tool in every aspect. The platform is designed with user-friendliness at its core, making it incredibly easy to navigate, even for those who may not be tech-savvy. Its intuitive interface ensures that tasks can be completed quickly and efficiently, allowing users to focus on delivering excellent ...

See full review

Business optimisation Manager

1 months ago

Verified

... GuestRevu has proven to be an exceptional tool in every aspect. The platform is designed with user-friendliness at its core, making it incredibly easy to navigate, even for those who may not be tech-savvy. Its intuitive interface ensures that tasks can be completed quickly and efficiently, allowing users to focus on delivering excellent guest experiences rather than getting bogged down by complicated systems. The thoughtful design enables users to find exactly what they need without unnecessary complexity, making it a joy to use. The analytics provided by GuestRevu are not only insightful but also highly actionable. They go beyond surface-level metrics to deliver deep, relevant insights that empower businesses to make informed decisions. The reporting is clear, concise, and tailored to the practical needs of hospitality professionals. The dynamic nature of the system allows for seamless ...

See full review

General manager

1 months ago

Verified

... Great service from the team and excellent product for our continuous improvements. We wouldn't be without Guest Revu, it is a vital part of our product. Amy our contact is fantastic at her job. ...

See full review

Director of IT

1 months ago

Verified

... GuestRevu's comprehensive platform has transformed how we manage both guest satisfaction surveys and our online reputation across multiple review channels. Their system excels at proactively collecting guest feedback through well-timed surveys while simultaneously monitoring and managing our online reputation across various platforms. This dual approach ensures no guest voice goes unheard.The immediate insights into guest feedback and reviews empower our teams to swiftly identify and resolve any service glitches, turning potential issues into opportunities for improvement. Their intuitive dashboard consolidates all this data, making it simple to track feedback trends, monitor resolution progress, and mai ...

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Director of IT

1 months ago

Verified

... GuestRevu: Revolutionizing Guest Experience Through Feedback Intelligence ...

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Co-Founder

27 days ago

Verified

... More analytics in the custom guest survey would be nice. Ideally, the system suggest how we can analyze free-format questions. ...

See full review

Business Support Manager - Hotels & Inns

26 days ago

Verified

... Overall, like i have said before it does what it says on the tin, and we get the information back that we need - occasionally some of the reports dont fit on a page, or cannot be filtered into what ...

See full review

Business Support Manager - Hotels & Inns

26 days ago

Verified

... This product gives us real feedback from our guests on the areas of the business that matter too us. We can tailor the questionaries to our specific needs and is an easy tool to use. ...

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Director of Guests

25 days ago

Verified

... Very dedicated to guests feedback, very reactive 24h a day, and extremely helpful. By the way James Ries is amazing! Would definitely recommend it. ...

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Director of Sales

20 days ago

Verified

... Help full for controlling our guests needs ...

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Director of Sales

20 days ago

Verified

... Easy to Seeing the guests comment, it’s help us to improve more better, To see our competitors movement and what they do. ...

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Group Marketing & Sales Manager

19 days ago

Verified

... - Guest Contact Details (OTA bookings) - Integration of offers and upsell from Guest Revu (future bookings) - Possible more detailed reports on reputation management. ...

See full review

Group Marketing & Sales Manager

19 days ago

Verified

... - Guest Contact Details (OTA bookings) - Integration of offers and upsell from Guest Revu (future bookings) - Possible more detailed reports on reputation management. ...

See full review

General Manager

19 days ago

Verified

... Exceptional data with great service ...

See full review

General Manager

19 days ago

Verified

... GuestRevu is an excellent tool to give your guest the opportunity to really tell you what they think. Through this and their integration with other online review platforms like Google, Booking.com and TripAdvisor, you truly ...

See full review

General Manager

19 days ago

Verified

... Ease of use and detailed ...

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Director

18 days ago

Verified

... For a modest monthly investment, we get access to world class consolidated feedback about our hotel business. GuestRevu enables smaller, owner run, hotels to "see" their investment through the eyes ...

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Director

18 days ago

Verified

... For a modest monthly investment, we get access to world class consolidated feedback about our hotel business. GuestRevu enables smaller, owner run, hotels to "see" their investment through the eyes of the guest rather than the rose ...

See full review

Regional Sales Manager

17 days ago

Verified

... GuestRevu is a very practical and straight forward platform to use for reputation management and we have seen an increase in the number of reviews left for both our hotel and restaurant since ...

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Regional Sales Manager

17 days ago

Verified

... GuestRevu is a very practical and straight forward platform to use for reputation management and we have seen an increase in the number of reviews left for both our hotel and restaurant since ...

See full review

Regional Sales Manager

17 days ago

Verified

... GuestRevu is a very practical and straight forward platform to use for reputation management and we have seen an increase in the number of reviews left for both our hotel and restaurant since ...

See full review

Community Manager

20 days ago

Verified

... Easy to see reviews Easy to respond to those reviews calculates your average percentage which is very help when trying to do reports. ...

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Commercial Director

13 days ago

Verified

... Noting to improved -Really like the detail in the reports which can be downloaded in different formats with different information. ...

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Consultant

13 days ago

Verified

... Seamless operation, survey useful and timely, saves time on collecting review from other platforms, making reputation management and feedback much easier to collect and handle. ...

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Consultant

13 days ago

Verified

... Seamless operation, survey useful and timely, saves time on collecting review from other platforms, making reputation management and feedback much easier to collect and handle. ...

See full review

General Mananger

13 days ago

Verified

... Personally nothing, worked on this for years and love the improvements that comes regularly. I enjoy working on it 100% ...

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General Mananger

13 days ago

Verified

... Personally nothing, worked on this for years and love the improvements that comes regularly. I enjoy working on it 100% ...

See full review

General Mananger

13 days ago

Verified

... Review, reputation the survey from the guests tell you how to improve. User friendly and informative for sure. ...

See full review

Director of Sales and Marketing

13 days ago

Verified

... So easy to use. Visually it is easy on the eye, and the depth of information and details provided is excellent. We love the customizable nature of this platform, however we especially love the translation facilities. Being able to bench ...

See full review

Director of Sales and Marketing

13 days ago

Verified

... So easy to use. Visually it is easy on the eye, and the depth of information and details provided is excellent. We love the customizable nature of this platform, however we especially love the translation facilities. Being able to bench yourself against the competition ...

See full review

Director of Sales and Marketing

13 days ago

Verified

... So easy to use. Visually it is easy on the eye, and the depth of information and details provided is excellent. We love the customizable nature of this platform, however we especially love the ...

See full review

Director of Sales and Marketing

13 days ago

Verified

... So easy to use. Visually it is easy on the eye, and the depth of information and details provided is excellent. We love the customizable nature of this platform, however we especially love the translation facilities. Being able to bench ...

See full review

Director of Sales and Marketing

13 days ago

Verified

... So easy to use. Visually it is easy on the eye, and the depth of information and details provided is excellent. We love the customizable nature of this platform, however we especially love the translation facilities. Being able to bench yourself against the competition is invaluable ...

See full review

General Manager

12 days ago

Verified

... We are a luxury 4 stars hotel were built in 2011 which already exist for 13 years in operations however with this very detail review platform has successfully create connection between customer and ...

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General Manager

12 days ago

Verified

... We are a luxury 4 stars hotel were built in 2011 which already exist for 13 years in operations however with this very detail review platform has successfully create connection between customer and ...

See full review

General Manager

12 days ago

Verified

... We are a luxury 4 stars hotel were built in 2011 which already exist for 13 years in operations however with this very detail review platform has successfully create connection between customer and hotel team on the way improve satisfaction ...

See full review

General Manager

12 days ago

Verified

... Comprehensive evaluation platform ...

See full review

Digital Consultant

11 days ago

Verified

... Guest Revu's free version is better than most paid versions. We will be upgrading shortly. You can visit our hotel site at https://lahaciendacyprus.com if curious. ...

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Digital Consultant

11 days ago

Verified

... Guest Revu's free version is better than most paid versions. We will be upgrading shortly. You can visit our hotel site at https://lahaciendacyprus.com if curious. ...

See full review

Founder

11 days ago

Verified

... Very easy to use and follow user interface. The platform is such that multiple properties can be monitored from one 1 login which is great for growing businesses like us. The API ability into many ...

See full review

Founder

11 days ago

Verified

... Ability to modify guest survey without having to engage support as this is simple work. Would prefer to respond to reviews directly from GuestRevu instead of open the review website separately. Asides the above - there really is nothing ...

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Founder

11 days ago

Verified

... Fantastic support & survey product. ...

See full review

Functionality

Balanced

Hoteliers often praise GuestRevu's Reputation Management product for its robust functionality. The platform efficiently manages key tasks such as collecting and collating guest feedback and synchronizing with various review platforms, thus saving significant time for operations. It supports scalability by allowing multiple properties to be monitored from a single login, which is beneficial for growing businesses. The survey system is customizable, enabling adaptation to specific needs, and it integrates well with existing systems like CRM, further enhancing its utility. The automation capabilities ensure seamless pulling and sending of guest emails, minimizing manual effort and errors. Additionally, the platform provides insightful, actionable reports that are easy to interpret, contributing to improved guest satisfaction management.

General Manager

2 months ago

Verified

... Easy to use. Can communicate with guests directly and track and trace the origin. I like the graphs shown and the in-depth statistics ...

See full review

General Manager

2 months ago

Verified

... Easy to use. Can communicate with guests directly and track and trace the origin. I like the graphs shown and the in-depth statistics ...

See full review

Marketing Coordinator

2 months ago

Verified

... Very satisfied with their service and platform ...

See full review

Key Account Manager

2 months ago

Verified

... GuestRevu makes life easier! ...

See full review

Key Account Manager

2 months ago

Verified

... All my reviews are in one place making managing them easy and convenient. Keeping track of what reviews I have responded to is now saving me time! ...

See full review

Key Account Manager

2 months ago

Verified

... Guestrevu, ticks all the boxes for what I need in my business. There is nothing I would improve on now. ...

See full review

Hotel Manager

10 months ago

Verified

... Great platform missing some features or connections ...

See full review

Hotel Manager

10 months ago

Verified

... Platform itself, layout, user-friendliness, standardized process to answer guest feedbacks. Saves time. Connection to Google inside GuestRevu. Access for different colleagues ...

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Hotel Manager

10 months ago

Verified

... Platform itself, layout, user-friendliness, standardized process to answer guest feedbacks. Saves time. Connection to Google inside GuestRevu. Access for different colleagues ...

See full review

Hotel Manager

10 months ago

Verified

... connection to all ORMs. Some are connected like Google, others like TripAdvisor or booking are not. That is a pity. Ticket system is not working. 4 tickets raised, not a single reaction from support. ...

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Hotel Manager

10 months ago

Verified

... Great platform missing some features or connections ...

See full review

Administrator

5 months ago

Verified

... The world is every changing: However, we are all just people, trying to do our best.Always stay in touch with your clients. That is all I think. ...

See full review

Administrator

5 months ago

Verified

... Excellent market survey platform. Invaluable information, and you get to know your clients well. Also sometimes get to know them to much. It can be can of wurms as well. ...

See full review

Administrator

5 months ago

Verified

... Excellent market survey platform. Invaluable information, and you get to know your clients well. Also sometimes get to know them to much. It can be can of wurms as well. ...

See full review

Owner

2 months ago

Verified

... The Ease ...

See full review

Owner

2 months ago

Verified

... It is wonderful to see all you reviews in one place and also the tips on how to manage reviews. ...

See full review

Owner

2 months ago

Verified

... It is wonderful to see all you reviews in one place and also the tips on how to manage reviews. ...

See full review

Owner

2 months ago

Verified

... It is wonderful to see all you reviews in one place and also the tips on how to manage reviews. ...

See full review

Lodge Custodian

2 months ago

Verified

... Everything. Easy to navigate to the report you are looking for. Reports are accurate and easy to understand. Competitors section, important to know how your competitors are doing. ...

See full review

Business optimisation Manager

1 months ago

Verified

... While GuestRevu's platform excels in providing an intuitive and user-friendly experience, there is an opportunity to enhance its functionality by making data export options even more versatile. The ability to view and generate PDFs directly within the platform is incredibly convenient and allows for seamless reporting. However, there are occasions when documenting specific information in Excel is necessary, particularly for deeper analysis or integration with other systems. Currently, exporting detailed data into Excel can feel a bit time-consuming, especially when dealing with specific or segmented datasets. Streamlining this process—perhaps by offering more tailored export options or automating repetitive tasks—would make an already efficient platform even more powerful. That said, the platform's strengths far outweigh this minor ...

See full review

Business optimisation Manager

1 months ago

Verified

... GuestRevu has proven to be an exceptional tool in every aspect. The platform is designed with user-friendliness at its core, making it incredibly easy to navigate, even for those who may not be tech-savvy. Its intuitive interface ensures that tasks can be completed quickly and efficiently, allowing users to focus on delivering excellent guest experiences rather than getting bogged down by complicated systems. The thoughtful design enables users to find exactly what they need without unnecessary complexity, making it a joy to use. The analytics provided by GuestRevu are not only insightful but also highly actionable. They go beyond surface-level metrics to deliver deep, relevant ...

See full review

Business optimisation Manager

1 months ago

Verified

... GuestRevu has proven to be an exceptional tool in every aspect. The platform is designed with user-friendliness at its core, making it incredibly easy to navigate, even for those who may not be tech-savvy. Its intuitive interface ensures that tasks can be completed quickly and efficiently, allowing users to focus on delivering excellent guest experiences rather than getting bogged down by complicated systems. The thoughtful design enables users to find exactly what they need without unnecessary complexity, making it a joy to use. The analytics provided by GuestRevu are not only insightful but also highly actionable. They go beyond surface-level metrics to deliver deep, relevant insights that empower businesses to make informed decisions. The reporting is clear, concise, and tailored to the practical needs of hospitality professionals. The dynamic nature of the system allows for seamless adaptation to the ever-changing needs of the hospitality industry, ensuring it remains a valuable tool in achieving operational and strategic goals. What truly sets GuestRevu apart, however, is its support team. They exemplify excellence and professionalism, going above and beyond to provide time ...

See full review

Business optimisation Manager

1 months ago

Verified

... GuestRevu has proven to be an exceptional tool in every aspect. The platform is designed with user-friendliness at its core, making it incredibly easy to navigate, even for those who may not be tech-savvy. Its intuitive interface ensures that tasks can be completed quickly and efficiently, allowing users to focus on delivering excellent guest experiences rather than getting bogged down by complicated systems. The thoughtful design enables users to find exactly what they need without unnecessary complexity, making it a joy to use. The analytics provided by GuestRevu are not only insightful but also highly actionable. They go beyond surface-level metrics to deliver deep, relevant insights that empower businesses to make informed decisions. The reporting is clear, concise, and tailored ...

See full review

Business optimisation Manager

1 months ago

Verified

... While GuestRevu's platform excels in providing an intuitive and user-friendly experience, there is an opportunity to enhance its functionality by making data export options even more versatile. The ability to view and generate PDFs directly within the platform is incredibly convenient and allows for seamless reporting. However, there are occasions when documenting specific information in Excel is necessary, particularly for deeper analysis or integration with other systems. Currently, exporting detailed data into Excel can feel a bit time-consuming, especially when dealing with specific or segmented datasets. Streamlining this process—perhaps by offering more tailored export options or automating repetitive tasks—would make an already efficient platform even more powerful. That said, the platform's strengths far outweigh this minor limitation, and the flexibility ...

See full review

General manager

1 months ago

Verified

... Nothing, all aspects are exceptional. Our rep Amy Bradford is just wonderful and helps us. ...

See full review

Director of IT

1 months ago

Verified

... GuestRevu's comprehensive platform has transformed how we manage both guest satisfaction surveys and our online reputation across multiple review channels. Their system excels at proactively collecting guest feedback through well-timed surveys while simultaneously monitoring and managing our online reputation across various platforms. This dual approach ensures no guest voice goes unheard.The immediate insights into guest feedback and reviews empower our teams to swiftly ...

See full review

Director of IT

1 months ago

Verified

... GuestRevu's comprehensive platform has transformed how we manage both guest satisfaction surveys and our online reputation across multiple review channels. Their system excels at proactively ...

See full review

Director of IT

1 months ago

Verified

... GuestRevu: Revolutionizing Guest Experience Through Feedback Intelligence ...

See full review

Director of IT

1 months ago

Verified

... GuestRevu's comprehensive platform has transformed how we manage both guest satisfaction surveys and our online reputation across multiple review channels. Their system excels at proactively ...

See full review

Co-Founder

27 days ago

Verified

... Great customer support! ...

See full review

Co-Founder

27 days ago

Verified

... More analytics in the custom guest survey would be nice. Ideally, the system suggest how we can analyze free-format questions. ...

See full review

Co-Founder

27 days ago

Verified

... The staff are very attentive to respond and helpful. Tools are generally intuitive and works well with most channels' integration. ...

See full review

Co-Founder

27 days ago

Verified

... More analytics in the custom guest survey would be nice. Ideally, the system suggest how we can analyze free-format questions. ...

See full review

Co-Founder

27 days ago

Verified

... The staff are very attentive to respond and helpful. Tools are generally intuitive and works well with most channels' integration. ...

See full review

Co-Founder

27 days ago

Verified

... The staff are very attentive to respond and helpful. Tools are generally intuitive and works well with most channels' integration. ...

See full review

Sales and Makreting Manager

27 days ago

Verified

... An incredible tool which helps us collate vital information in relation to our service delivery strategy. In addition to this, having all data housed in 1 place allows us to strength our BTC ...

See full review

Sales and Makreting Manager

27 days ago

Verified

... The system is very detailed and informative. If there was a way we could plug this into our reservations system so that the info would extrauplate across platforms that would be invaluable. ...

See full review

Sales and Makreting Manager

27 days ago

Verified

... An incredible tool which helps us collate vital information in relation to our service delivery strategy. In addition to this, having all data housed in 1 place allows us to strength our BTC ...

See full review

Sales and Makreting Manager

27 days ago

Verified

... Amazing Systems ...

See full review

Sales and Makreting Manager

27 days ago

Verified

... An incredible tool which helps us collate vital information in relation to our service delivery strategy. In addition to this, having all data housed in 1 place allows us to strength our BTC ...

See full review

Business Support Manager - Hotels & Inns

26 days ago

Verified

... This product gives us real feedback from our guests on the areas of the business that matter too us. We can tailor the questionaries to our specific needs and is an easy tool to use. ...

See full review

Business Support Manager - Hotels & Inns

26 days ago

Verified

... Overall, like i have said before it does what it says on the tin, and we get the information back that we need - occasionally some of the reports dont fit on a page, or cannot be filtered into what ...

See full review

Business Support Manager - Hotels & Inns

26 days ago

Verified

... Overall, like i have said before it does what it says on the tin, and we get the information back that we need - occasionally some of the reports dont fit on a page, or cannot be filtered into what ...

See full review

Business Support Manager - Hotels & Inns

26 days ago

Verified

... This product gives us real feedback from our guests on the areas of the business that matter too us. We can tailor the questionaries to our specific needs and is an easy tool to use. ...

See full review

Director of Guests

25 days ago

Verified

... Top survey company ...

See full review

Director of Guests

25 days ago

Verified

... Top survey company ...

See full review

CoFounder

21 days ago

Verified

... Ultimate Review Dashboard For Our Hostel Brand ...

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CoFounder

21 days ago

Verified

... I would like to see a strong connection with AirBnB so that the guest review score percentages come into Guest Revu. ...

See full review

Director of Sales

20 days ago

Verified

... Help full for controlling our guests needs ...

See full review

Director of Sales

20 days ago

Verified

... Easy to Seeing the guests comment, it’s help us to improve more better, To see our competitors movement and what they do. ...

See full review

Director of Sales

20 days ago

Verified

... Easy to Seeing the guests comment, it’s help us to improve more better, To see our competitors movement and what they do. ...

See full review

Director of Sales

20 days ago

Verified

... Feature from tools menu more easy to use, available Language in “Bahasa” version, how to know the competitor do about the promo campaign. ...

See full review

Director of Sales

20 days ago

Verified

... Feature from tools menu more easy to use, available Language in “Bahasa” version, how to know the competitor do about the promo campaign. ...

See full review

IT

19 days ago

Verified

... Easy to enter, not complicated ...

See full review

Group Marketing & Sales Manager

19 days ago

Verified

... Realtime Guest Feedback and simple reputation management ...

See full review

Group Marketing & Sales Manager

19 days ago

Verified

... Realtime Guest Feedback and simple reputation management ...

See full review

Group Marketing & Sales Manager

19 days ago

Verified

... Realtime Guest Feedback and simple reputation management ...

See full review

Group Marketing & Sales Manager

19 days ago

Verified

... Realtime Guest Feedback and simple reputation management ...

See full review

General Manager

19 days ago

Verified

... GuestRevu is an excellent tool to give your guest the opportunity to really tell you what they think. Through this and their integration with other online review platforms like Google, Booking.com ...

See full review

General Manager

19 days ago

Verified

... GuestRevu is an excellent tool to give your guest the opportunity to really tell you what they think. Through this and their integration with other online review platforms like Google, Booking.com and TripAdvisor, you truly get a sense of where you excel and what you need to work on. The rest of their consolidated ...

See full review

General Manager

19 days ago

Verified

... GuestRevu is an excellent tool to give your guest the opportunity to really tell you what they think. Through this and their integration with other online review platforms like Google, Booking.com and TripAdvisor, you truly get a sense of where you excel and what you need to work on. The rest of their consolidated reporting is also excellent, with both detailed reports and 'snapshots ...

See full review

General Manager

19 days ago

Verified

... GuestRevu is an excellent tool to give your guest the opportunity to really tell you what they think. Through this and their integration with other online review platforms like Google, Booking.com ...

See full review

General Manager

19 days ago

Verified

... Ease of use and detailed ...

See full review

General Manager

19 days ago

Verified

... Perhaps adding graphs to a customized report would be great added feature. The info can be exported and can do it yourself but would be great to have more customizing options for reports and what you ...

See full review

General Manager

19 days ago

Verified

... Perhaps adding graphs to a customized report would be great added feature. The info can be exported and can do it yourself but would be great to have more customizing options for reports and what you ...

See full review

General Manager

19 days ago

Verified

... Perhaps adding graphs to a customized report would be great added feature. The info can be exported and can do it yourself but would be great to have more customizing options for reports and what you ...

See full review

Director of Marketing & Brand

18 days ago

Verified

... How it can easily manage and sort all of our different areas from hotel to restaurants. The instant email notifications from surveys to reviews are always great and really helpful! As well as the ...

See full review

Director of Marketing & Brand

18 days ago

Verified

... How it can easily manage and sort all of our different areas from hotel to restaurants. The instant email notifications from surveys to reviews are always great and really helpful! As well as the ...

See full review

Director of Marketing & Brand

18 days ago

Verified

... The ability to make some of the changes ourselves that we currently cannot like building/editing surveys or setting up new accounts. But the team is always so helpful in our requests. ...

See full review

Regional Sales Manager

17 days ago

Verified

... Guest surveys & feedback ...

See full review

Regional Sales Manager

17 days ago

Verified

... Guest surveys & feedback ...

See full review

Regional Sales Manager

17 days ago

Verified

... GuestRevu is a very practical and straight forward platform to use for reputation management and we have seen an increase in the number of reviews left for both our hotel and restaurant since ...

See full review

Regional Sales Manager

17 days ago

Verified

... Guest surveys & feedback ...

See full review

Regional Sales Manager

17 days ago

Verified

... GuestRevu is a very practical and straight forward platform to use for reputation management and we have seen an increase in the number of reviews left for both our hotel and restaurant since starting to use it. The set up of the survey was easy and can be personalized, as is the way in which we collect the the data. The reporting function is very helpful with a summary ...

See full review

Regional Sales Manager

17 days ago

Verified

... GuestRevu is a very practical and straight forward platform to use for reputation management and we have seen an increase in the number of reviews left for both our hotel and restaurant since starting to use it. The set up of the survey was easy and can be personalized, as is the way in which we collect the the data. The reporting function is very helpful with a summary, and easy to use filters to pinpoint ...

See full review

Community Manager

20 days ago

Verified

... Easy to see reviews Easy to respond to those reviews calculates your average percentage which is very help when trying to do reports. ...

See full review

Community Manager

20 days ago

Verified

... Time it take to filter into guest revue and show that you have responded and updated that you have completed the comments. ...

See full review

Community Manager

20 days ago

Verified

... Time it take to filter into guest revue and show that you have responded and updated that you have completed the comments. ...

See full review

Community Manager

20 days ago

Verified

... Easy to see reviews Easy to respond to those reviews calculates your average percentage which is very help when trying to do reports. ...

See full review

Community Manager

20 days ago

Verified

... Time it take to filter into guest revue and show that you have responded and updated that you have completed the comments. ...

See full review

Community Manager

20 days ago

Verified

... Time it take to filter into guest revue and show that you have responded and updated that you have completed the comments. ...

See full review

Commercial Director

13 days ago

Verified

... Excellent customer service, quick & efficient replies to any queries, confirmation email confirming resolution of query. Portal easy to use & navigate with timely reports summarizing previous period ...

See full review

Commercial Director

13 days ago

Verified

... Noting to improved -Really like the detail in the reports which can be downloaded in different formats with different information. ...

See full review

Commercial Director

13 days ago

Verified

... Excellent customer service, quick & efficient replies to any queries, confirmation email confirming resolution of query. Portal easy to use & navigate with timely reports summarizing previous period ...

See full review

Commercial Director

13 days ago

Verified

... Excellent customer service, quick & efficient replies to any queries, confirmation email confirming resolution of query. Portal easy to use & navigate with timely reports summarizing previous period ...

See full review

Commercial Director

13 days ago

Verified

... Excellent customer service, quick & efficient replies to any queries, confirmation email confirming resolution of query. Portal easy to use & navigate with timely reports summarizing previous period ...

See full review

Commercial Director

13 days ago

Verified

... Excellent customer service, quick & efficient replies to any queries, confirmation email confirming resolution of query. Portal easy to use & navigate with timely reports summarizing previous period ...

See full review

Commercial Director

13 days ago

Verified

... Noting to improved -Really like the detail in the reports which can be downloaded in different formats with different information. ...

See full review

Consultant

13 days ago

Verified

... Seamless operation, survey useful and timely, saves time on collecting review from other platforms, making reputation management and feedback much easier to collect and handle. ...

See full review

Consultant

13 days ago

Verified

... Seamless operation, survey useful and timely, saves time on collecting review from other platforms, making reputation management and feedback much easier to collect and handle. ...

See full review

Consultant

13 days ago

Verified

... Seamless operation, survey useful and timely, saves time on collecting review from other platforms, making reputation management and feedback much easier to collect and handle. ...

See full review

General Mananger

13 days ago

Verified

... Personally nothing, worked on this for years and love the improvements that comes regularly. I enjoy working on it 100% ...

See full review

General Mananger

13 days ago

Verified

... Guest Revu is absolutely amazing. Also such a joy to work on and informative in all aspects. ...

See full review

General Mananger

13 days ago

Verified

... Guest Revu is absolutely amazing. Also such a joy to work on and informative in all aspects. ...

See full review

Director of Sales and Marketing

13 days ago

Verified

... So easy to use. Visually it is easy on the eye, and the depth of information and details provided is excellent. We love the customizable nature of this platform, however we especially love the ...

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Director of Sales and Marketing

13 days ago

Verified

... So easy to use. Visually it is easy on the eye, and the depth of information and details provided is excellent. We love the customizable nature of this platform, however we especially love the ...

See full review

Director of Sales and Marketing

13 days ago

Verified

... So easy to use. Visually it is easy on the eye, and the depth of information and details provided is excellent. We love the customizable nature of this platform, however we especially love the translation ...

See full review

Director of Sales and Marketing

13 days ago

Verified

... So easy to use. Visually it is easy on the eye, and the depth of information and details provided is excellent. We love the customizable nature of this platform, however we especially love the ...

See full review

General Manager

12 days ago

Verified

... Comprehensive evaluation platform ...

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General Manager

12 days ago

Verified

... We are a luxury 4 stars hotel were built in 2011 which already exist for 13 years in operations however with this very detail review platform has successfully create connection between customer and ...

See full review

General Manager

12 days ago

Verified

... If I could suggest your filter could expand not only collecting review from Booking.com and Google but with any other booking platform such as Expedia which already exist in your dashboard anyway. ...

See full review

General Manager

12 days ago

Verified

... We are a luxury 4 stars hotel were built in 2011 which already exist for 13 years in operations however with this very detail review platform has successfully create connection between customer and ...

See full review

General Manager

12 days ago

Verified

... We are a luxury 4 stars hotel were built in 2011 which already exist for 13 years in operations however with this very detail review platform has successfully create connection between customer and ...

See full review

General Manager

12 days ago

Verified

... If I could suggest your filter could expand not only collecting review from Booking.com and Google but with any other booking platform such as Expedia which already exist in your dashboard anyway. ...

See full review

Digital Consultant

11 days ago

Verified

... The layout is very clean and enables you to drill-down on any review easily. Plus, the system flags all reviews that have or need a management response. Auto-responders may prove useful. ...

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Founder

11 days ago

Verified

... Fantastic support & survey product. ...

See full review

Founder

11 days ago

Verified

... Fantastic support & survey product. ...

See full review

Founder

11 days ago

Verified

... Fantastic support & survey product. ...

See full review

Founder

11 days ago

Verified

... Very easy to use and follow user interface. The platform is such that multiple properties can be monitored from one 1 login which is great for growing businesses like us. The API ability into many platforms means guest emails are pulled into the survey platform and automatically sent - a great feature given the time it saves for ops. And no client is ever missed out in the process. We like the ability to combine various review websites and compare reputation against other operators. The customizable survey looks professional and works ...

See full review

Founder

11 days ago

Verified

... Very easy to use and follow user interface. The platform is such that multiple properties can be monitored from one 1 login which is great for growing businesses like us. The API ability into many platforms means guest emails are pulled into the survey platform and automatically sent - a great feature given the time it saves for ops. And no client is ever missed out in the process. We like the ability to combine various review websites and compare reputation against other operators. The customizable survey looks professional and works fast. The well presented and pre-built TripAdivsor review at the end is handy as Guests are basically doing 2 surveys/reviews in one session! Fantastic product to use to collect and collate reviews. Translate ...

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Founder

11 days ago

Verified

... Very easy to use and follow user interface. The platform is such that multiple properties can be monitored from one 1 login which is great for growing businesses like us. The API ability into many platforms means guest emails are pulled into the survey platform and automatically sent - a great feature given the time it saves for ops. And no client is ever missed out in the process. We like the ability to combine various review websites and compare reputation against other operators. The customizable survey looks professional and works fast. The well presented and pre-built TripAdivsor review at the end is handy as Guests are basically doing 2 surveys/reviews in one session! Fantastic product to use to collect and collate reviews. Translate language is also a great feature for non ...

See full review

Founder

11 days ago

Verified

... Very easy to use and follow user interface. The platform is such that multiple properties can be monitored from one 1 login which is great for growing businesses like us. The API ability into many platforms means guest ...

See full review

Founder

11 days ago

Verified

... Very easy to use and follow user interface. The platform is such that multiple properties can be monitored from one 1 login which is great for growing businesses like us. The API ability into many platforms means guest emails are pulled into the survey platform and automatically sent - a great feature given the time it saves for ops. And no client is ever missed out in the process. We like the ability to combine various review ...

See full review

Founder

11 days ago

Verified

... Fantastic support & survey product. ...

See full review

Founder

11 days ago

Verified

... Very easy to use and follow user interface. The platform is such that multiple properties can be monitored from one 1 login which is great for growing businesses like us. The API ability into many platforms means guest emai ...

See full review

Founder

11 days ago

Verified

... Very easy to use and follow user interface. The platform is such that multiple properties can be monitored from one 1 login which is great for growing businesses like us. The API ability into many platforms means guest emails are pulled into the survey platform and automatically sent - a great feature given the time it saves for ops. And no client is ever missed out in the process. We like the ability to combine various review websites and compare ...

See full review

Founder

11 days ago

Verified

... Ability to modify guest survey without having to engage support as this is simple work. Would prefer to respond to reviews directly from GuestRevu instead of open the review website separately. ...

See full review

User Interface

Accessible

Hoteliers often commend GuestRevu's user interface for its ease of navigation, allowing users to effortlessly find and utilize features. The visual design is often highlighted as modern and professional, appealing to the aesthetic needs of the users. The interface is known for its quick responsiveness, ensuring a seamless user experience without lag. Customizability is an appreciated feature, as it allows users to personalize dashboards and settings, adapting the interface to their specific requirements. The clarity of information presented, particularly in dashboards and summary reports, aids users in easily understanding key data and insights. Additionally, the platform's usability is noted as being intuitive for first-time users, reducing the need for extensive training. The ability to monitor multiple properties from a single login is particularly valued for growing businesses, enhancing the management process. However, some users have pointed out minor issues with navigating reviews, indicating room for improvement in certain areas.

General Manager

2 months ago

Verified

... Easy to use. Can communicate with guests directly and track and trace the origin. I like the graphs shown and the in-depth statistics ...

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General Manager

2 months ago

Verified

... GuestRevu vs Guest Reviews ...

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Marketing Coordinator

2 months ago

Verified

... Very satisfied with their service and platform ...

See full review

Lodge Custodian

2 months ago

Verified

... Everything. Easy to navigate to the report you are looking for. Reports are accurate and easy to understand. Competitors section, important to know how your competitors are doing. ...

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General manager

1 months ago

Verified

... Nothing, all aspects are exceptional. Our rep Amy Bradford is just wonderful and helps us. ...

See full review

Director of IT

1 months ago

Verified

... GuestRevu's comprehensive platform has transformed how we manage both guest satisfaction surveys and our online reputation across multiple review channels. Their system excels at proactively ...

See full review

Co-Founder

27 days ago

Verified

... More analytics in the custom guest survey would be nice. Ideally, the system suggest how we can analyze free-format questions. ...

See full review

Business Support Manager - Hotels & Inns

26 days ago

Verified

... Overall, like i have said before it does what it says on the tin, and we get the information back that we need - occasionally some of the reports dont fit on a page, or cannot be filtered into what ...

See full review

Business Support Manager - Hotels & Inns

26 days ago

Verified

... Overall, like i have said before it does what it says on the tin, and we get the information back that we need - occasionally some of the reports dont fit on a page, or cannot be filtered into what ...

See full review

Business Support Manager - Hotels & Inns

26 days ago

Verified

... Overall, like i have said before it does what it says on the tin, and we get the information back that we need - occasionally some of the reports dont fit on a page, or cannot be filtered into what ...

See full review

Director of Sales

20 days ago

Verified

... Feature from tools menu more easy to use, available Language in “Bahasa” version, how to know the competitor do about the promo campaign. ...

See full review

Director of Sales

20 days ago

Verified

... Easy to Seeing the guests comment, it’s help us to improve more better, To see our competitors movement and what they do. ...

See full review

Director of Sales

20 days ago

Verified

... Easy to Seeing the guests comment, it’s help us to improve more better, To see our competitors movement and what they do. ...

See full review

IT

19 days ago

Verified

... Good UX/UI, Easy to use, Support easy to contact, User friendly - Thank you so much for survey in this time. ...

See full review

Group Marketing & Sales Manager

19 days ago

Verified

... Guest Revu gives us real time guest feedback with easily identifiable areas for improvement as well as acknowledgement of departments who consistently deliver on high service standards. The easy access ...

See full review

Group Marketing & Sales Manager

19 days ago

Verified

... Guest Revu gives us real time guest feedback with easily identifiable areas for improvement as well as acknowledgement of departments who consistently deliver on high service standards. The easy access dashboard and summary ...

See full review

Group Marketing & Sales Manager

19 days ago

Verified

... Guest Revu gives us real time guest feedback with easily identifiable areas for improvement as well as acknowledgement of departments who consistently deliver on high service standards. The easy access dashboard and summary reports ...

See full review

Group Marketing & Sales Manager

19 days ago

Verified

... Guest Revu gives us real time guest feedback with easily identifiable areas for improvement as well as acknowledgement of departments who consistently deliver on high service standards. The easy access dashboard ...

See full review

Digital Project Manager

19 days ago

Verified

... The design of the surveys could be improved (it would be great to have more flexibility in terms of the design). ...

See full review

Digital Project Manager

19 days ago

Verified

... The design of the surveys could be improved (it would be great to have more flexibility in terms of the design). ...

See full review

Director

18 days ago

Verified

... For a modest monthly investment, we get access to world class consolidated feedback about our hotel business. GuestRevu enables smaller, owner run, hotels to "see" their investment through the eyes ...

See full review

Director of Marketing & Brand

18 days ago

Verified

... The ability to make some of the changes ourselves that we currently cannot like building/editing surveys or setting up new accounts. But the team is always so helpful in our requests. ...

See full review

Regional Sales Manager

17 days ago

Verified

... GuestRevu is a very practical and straight forward platform to use for reputation management and we have seen an increase in the number of reviews left for both our hotel and restaurant since starting to use it. The set up of the survey was easy ...

See full review

Regional Sales Manager

17 days ago

Verified

... GuestRevu is a very practical and straight forward platform to use for reputation management and we have seen an increase in the number of reviews left for both our hotel and restaurant since starting to use it. The set up of the survey was easy ...

See full review

Regional Sales Manager

17 days ago

Verified

... When wanting to tick resolved on specific review on the review page, it would be easier to tick from the front page rather than having to go into each review under Actions. ...

See full review

Regional Sales Manager

17 days ago

Verified

... GuestRevu is a very practical and straight forward platform to use for reputation management and we have seen an increase in the number of reviews left for both our hotel and restaurant since ...

See full review

Regional Sales Manager

17 days ago

Verified

... GuestRevu is a very practical and straight forward platform to use for reputation management and we have seen an increase in the number of reviews left for both our hotel and restaurant since ...

See full review

Regional Sales Manager

17 days ago

Verified

... GuestRevu is a very practical and straight forward platform to use for reputation management and we have seen an increase in the number of reviews left for both our hotel and restaurant since starting to use it. The set up of the survey was easy ...

See full review

Community Manager

20 days ago

Verified

... Time it take to filter into guest revue and show that you have responded and updated that you have completed the comments. ...

See full review

Community Manager

20 days ago

Verified

... Easy to use ...

See full review

Community Manager

20 days ago

Verified

... Time it take to filter into guest revue and show that you have responded and updated that you have completed the comments. ...

See full review

Commercial Director

13 days ago

Verified

... Excellent customer service, quick & efficient replies to any queries, confirmation email confirming resolution of query. Portal easy to use & navigate with timely reports summarizing previous period ...

See full review

General Mananger

13 days ago

Verified

... Guest Revu is absolutely amazing. Also such a joy to work on and informative in all aspects. ...

See full review

Director of Sales and Marketing

13 days ago

Verified

... Best and Most Easy Guest Satisfaction Survey Tool ever! ...

See full review

Director of Sales and Marketing

13 days ago

Verified

... There are a few instances where you go back to the start of are view page when you are working further down the list of reviews and you have to click back pages. ...

See full review

Director of Sales and Marketing

13 days ago

Verified

... There are a few instances where you go back to the start of are view page when you are working further down the list of reviews and you have to click back pages. ...

See full review

Director of Sales and Marketing

13 days ago

Verified

... There are a few instances where you go back to the start of are view page when you are working further down the list of reviews and you have to click back pages. ...

See full review

Director of Sales and Marketing

13 days ago

Verified

... There are a few instances where you go back to the start of are view page when you are working further down the list of reviews and you have to click back pages. ...

See full review

Founder

11 days ago

Verified

... Very easy to use and follow user interface. The platform is such that multiple properties can be monitored from one 1 login which is great for growing businesses like us. The API ability into many platforms means guest emails are pulled into the survey platform and automatically sent - a great feature given the time it saves for ops. And no client is ever missed out in the process. We like the ability to combine various review websites and compare reputation against other operators. The customizable survey looks ...

See full review

Founder

11 days ago

Verified

... Very easy to use and follow user interface. The platform is such that multiple properties can be monitored from one 1 login which is great for growing businesses like us. The API ability into many platforms means guest emails are pulled into the survey platform and automatically sent - a great feature given the time it saves for ops. And no client is ever missed out in the process. We like the ability to combine various review websites and compare reputation against other operators. The customizable survey looks professional and works fast. The well ...

See full review
Powered by AI

Hoteliers Most Frequently Mention

Reputation Management Analytics
Response Management Features
Consolidation and Multi-platform Integration
Survey Customization and Personalization
Service Recovery Process
Integration with Property Management and CRM
Artificial Intelligence and Automation
Survey Distribution Timing

What Types of Hotels GuestRevu is Popular For

Size

110 | Large (75-199 room)

176 | Medium (25-74 room)

111 | Small (10-24 room)

33 | X-Large (200+ room)

56 | X-Small (1-9 room)

Country

235 | South Africa

94 | United Kingdom

23 | United States of America

17 | Kenya

11 | Botswana

10 | Zimbabwe

7 | Tanzania

7 | Zambia

5 | Canada

5 | Ireland

4 | Uganda

4 | Thailand

4 | France

4 | Namibia

3 | Mexico

3 | Malawi

3 | Maldives

3 | Indonesia

3 | Cambodia

3 | India

3 | Switzerland

2 | Spain

2 | Greece

2 | Poland

2 | Seychelles

2 | Germany

2 | Romania

2 | Australia

1 | Saint Vincent and the Grenadines

1 | Italy

1 | Dominican Republic

1 | Netherlands

1 | Denmark

1 | Israel

1 | New Zealand

1 | Nigeria

1 | Malta

1 | Iceland

1 | Cyprus

1 | Japan

1 | Mozambique

1 | Ghana

1 | Belgium

1 | Antigua and Barbuda

1 | Virgin Islands, U.S.

1 | Congo (Brazzaville)

1 | Sierra Leone

1 | Bangladesh

Type

179 | Bed & Breakfast & Inns

206 | Boutiques

105 | Branded Hotels

13 | Casinos

69 | City Center Hotels

118 | Airport/Conference Hotels

44 | Extended Stay & Serviced Apartments

16 | Hostels

86 | Limited Service & Budget Hotels

229 | Luxury Hotels

3 | Motels

147 | Resorts

15 | RV Parks & Campgrounds

7 | Vacation Rentals & Villas

Region

31 | North America

123 | Europe

18 | Asia Pacific

3 | Oceania

1 | Middle East

4 | Central America

305 | Africa

Category

319 | Reputation Management

433 | Guest Surveys & Feedback

What is GuestRevu?

Founded in 2014 | Headquarters in United Kingdom | 22 employees
GuestRevu is a guest feedback and reputation management software designed for the hospitality industry. By consolidating guest feedback from various platforms into a user-friendly dashboard, it enhances operational efficiency and elevates guest satisfaction. The software automates guest surveys, collects reviews, and offers detailed, customizable reporting, making it easier to identify improvement areas and track staff performance. Key features include integration with TripAdvisor and Google, instant notifications, and aggregated reports that help hospitality professionals make data-driven decisions. Save time and resources while consistently meeting and exceeding guest expectations.

Capabilities

All your online reviews in one place

Respond to reviews with ease

Sentiment analysis

Track trends across multiple review sites

Set targets & milestones

Features

Surveys & Feedback

4/5 features

Review Generation

4/5 features

Follow-up & Resolution

4/5 features

Reporting, Analytics & Insights

4/5 features

Channels

4/5 features

GuestRevu Reviews Summary

4.7
Excellent
Ease of Use
4.6/5
Customer Support
4.7/5
ROI
4.6/5
Implementation
4.6/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, GuestRevu is the #2 most trending product in the Reputation Management category (out of 50) and the #119 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

GuestRevu has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted GuestRevu as the #1 Reputation Management provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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96 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

GuestRevu Pricing

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

GuestRevu Average GuestRevu

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No matching results

3

Success Stories

8

References

15

Featured Customers

More Products by GuestRevu

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GuestRevu Reviews

Hotelier Rating

Excellent
434
Very Good
39
Average
25
Poor
6
Terrible
1

Property Size

  • X-Small (56)
  • Small (111)
  • Medium (176)
  • Large (110)
  • X-Large (33)

Country

  • South Africa
    South Africa
    (235)
  • United Kingdom
    United Kingdom
    (94)
  • United States of America
    United States of America
    (23)
  • Kenya
    Kenya
    (17)
  • Botswana
    Botswana
    (11)
  • Zimbabwe
    Zimbabwe
    (10)
  • Tanzania
    Tanzania
    (7)
  • Zambia
    Zambia
    (7)
  • Canada
    Canada
    (5)
  • Ireland
    Ireland
    (5)
  • Uganda
    Uganda
    (4)
  • Thailand
    Thailand
    (4)
  • France
    France
    (4)
  • Namibia
    Namibia
    (4)
  • Mexico
    Mexico
    (3)
  • Malawi
    Malawi
    (3)
  • Maldives
    Maldives
    (3)
  • Indonesia
    Indonesia
    (3)
  • Cambodia
    Cambodia
    (3)
  • India
    India
    (3)
  • Switzerland
    Switzerland
    (3)
  • Spain
    Spain
    (2)
  • Greece
    Greece
    (2)
  • Poland
    Poland
    (2)
  • Seychelles
    Seychelles
    (2)
  • Germany
    Germany
    (2)
  • Romania
    Romania
    (2)
  • Australia
    Australia
    (2)
  • Saint Vincent and the Grenadines
    Saint Vincent and the Grenadines
    (1)
  • Italy
    Italy
    (1)
  • Dominican Republic
    Dominican Republic
    (1)
  • Netherlands
    Netherlands
    (1)
  • Denmark
    Denmark
    (1)
  • Israel
    Israel
    (1)
  • New Zealand
    New Zealand
    (1)
  • Nigeria
    Nigeria
    (1)
  • Malta
    Malta
    (1)
  • Iceland
    Iceland
    (1)
  • Cyprus
    Cyprus
    (1)
  • Japan
    Japan
    (1)
  • Mozambique
    Mozambique
    (1)
  • Ghana
    Ghana
    (1)
  • Belgium
    Belgium
    (1)
  • Antigua and Barbuda
    Antigua and Barbuda
    (1)
  • Virgin Islands, U.S.
    Virgin Islands, U.S.
    (1)
  • Congo (Brazzaville)
    Congo (Brazzaville)
    (1)
  • Sierra Leone
    Sierra Leone
    (1)
  • Bangladesh
    Bangladesh
    (1)

Region

  • North America
    North America
    (31)
  • Europe
    Europe
    (123)
  • Asia Pacific
    Asia Pacific
    (18)
  • Oceania
    Oceania
    (3)
  • Middle East
    Middle East
    (1)
  • Central America
    Central America
    (4)
  • Africa
    Africa
    (305)

Hoteliers say

Hoteliers like GuestRevu for its robust reputation management capabilities, effectively consolidating reviews from multiple platforms and providing insightful analytics to enhance guest experiences. Users appreciate the platform's ability to increase review volume and online visibility, ultimately boosting their online reputation. GuestRevu's survey and feedback tools allow for quick service recovery and operational efficiency, contributing to cost savings and revenue growth. Integrations with other systems provide a seamless user experience, although deeper integration with some platforms is suggested.

AI-generated from the text of customer reviews

Reputation Management Analytics
Response Management Features
Consolidation and Multi-platform Integration
Survey Customization and Personalization
Service Recovery Process
Integration with Property Management and CRM
Artificial Intelligence and Automation
Survey Distribution Timing
10

Fantastic support & survey product.

Founder from 1 to 4 room Boutique in Khwai (Botswana)

Verified
11 days ago
Very easy to use and follow user interface. The platform is such that multiple properties can be monitored from one 1 login which is great for growing businesses like us. The API ability into many platforms means guest emails are pulled into the survey platform and automatically sent - a great feature given the time it saves for ops. And no...
Country Botswana
Founder
X-Small Hotel
10

Guest Revu's free version is better than most paid versions. We will be upgrading shortly. You can visit our hotel site at https://lahaciendacyprus.com if curious.

Digital Consultant from 10 to 24 room Bed & Breakfast & Inn in Agios Athanasios (Cyprus)

Verified
11 days ago
The layout is very clean and enables you to drill-down on any review easily. Plus, the system flags all reviews that have or need a management response. Auto-responders may prove useful.
Country Cyprus
Digital Consultant
Small Hotel
10

Comprehensive evaluation platform

General Manager from 100 to 199 room Boutique in Banjarmasin (Indonesia)

Verified
12 days ago
We are a luxury 4 stars hotel were built in 2011 which already exist for 13 years in operations however with this very detail review platform has successfully create connection between customer and hotel team on the way improve satisfaction and to speed up resolve any issue or constructive feedback to keep hotel reputation remain in top level.
Country Indonesia
General Manager
Large Hotel
10

Best and Most Easy Guest Satisfaction Survey Tool ever!

Director of Sales and Marketing from 100 to 199 room Bed & Breakfast & Inn in Cairns (Australia)

Verified
13 days ago
So easy to use. Visually it is easy on the eye, and the depth of information and details provided is excellent. We love the customizable nature of this platform, however we especially love the translation facilities. Being able to bench yourself against the competition is invaluable. Highly recommend GuestRevu.
Country Australia
Director of Sales and Marketing
Large Hotel
10

Guest Revu is absolutely amazing. Also such a joy to work on and informative in all aspects.

General Mananger from 25-49 room Resort in Port Elizabeth (South Africa)

Verified
13 days ago
Review, reputation the survey from the guests tell you how to improve. User friendly and informative for sure.
Country South Africa
General Mananger
Medium Hotel
10

Excellent platform

Consultant from 10 to 24 room Bed & Breakfast & Inn in Hurley (United Kingdom)

Verified
13 days ago
Seamless operation, survey useful and timely, saves time on collecting review from other platforms, making reputation management and feedback much easier to collect and handle.
Country United Kingdom
Consultant
Small Hotel
10

1st Class Customer Service

Commercial Director from 25-49 room Boutique in Enniskillen (United Kingdom)

Verified
13 days ago
Excellent customer service, quick & efficient replies to any queries, confirmation email confirming resolution of query. Portal easy to use & navigate with timely reports summarizing previous period scores.
Country United Kingdom
Commercial Director
Medium Hotel
10

Guest surveys & feedback

Regional Sales Manager from 25-49 room Bed & Breakfast & Inn in Bushmills (United Kingdom)

Verified
17 days ago
GuestRevu is a very practical and straight forward platform to use for reputation management and we have seen an increase in the number of reviews left for both our hotel and restaurant since starting to use it. The set up of the survey was easy and can be personalized, as is the way in which we collect the the data. The reporting function...
Country United Kingdom
Regional Sales Manager
Medium Hotel
10

Great product for our Hotel!

Director of Marketing & Brand from 100 to 199 room Boutique in Phoenix (United States of America)

Verified
18 days ago
How it can easily manage and sort all of our different areas from hotel to restaurants. The instant email notifications from surveys to reviews are always great and really helpful! As well as the integration with Cendyn and our CRM.
Country United States of America
Director of Marketing & Brand
Large Hotel
9

Guestrevu provides big benefits to small businesses

Director from 10 to 24 room Bed & Breakfast & Inn in Bathurst (South Africa)

Verified
18 days ago
For a modest monthly investment, we get access to world class consolidated feedback about our hotel business. GuestRevu enables smaller, owner run, hotels to "see" their investment through the eyes of the guest rather than the rose-coloured glasses of ownership. A a mundane level, shortcomings in maintenance and "on the ground" service are...
Country South Africa
Director
Small Hotel
  • 1
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  • 4
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  • 33

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

GuestRevu makes gathering and managing guest feedback simple and effective for hoteliers. It automates surveys, consolidates reviews from various platforms, and provides insightful analytics to help them improve guest experiences.

Question:

What differentiates this product or service from the competition?

Answer:

GuestRevu stands out for its seamless integration with other hotel systems, enabling properties to elevate the guest experience. Its surveys have customizable options, and it focus on managing and responding to reviews efficiently.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Make sure to fully leverage its integration capabilities with tools like a CRM. This will allow you to automate and personalize the guest feedback process, ensuring feedback is collected at the right moment and through the most effective channels.

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Support

Verified Support

GuestRevu has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Response Time

Slow

Recommended

95%

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