General Manager

3.7262606643634 months ago

Verified

... Easy to use. Can communicate with guests directly and track and trace the origin. I like the graphs shown and the in-depth statistics ...

General Manager

3.7262606647177 months ago

Verified

... Easy to use. Can communicate with guests directly and track and trace the origin. I like the graphs shown and the in-depth statistics ...

General Manager

3.7262606649787 months ago

Verified

... Wish I could report guests or block guests. "The guest is always right" is not true and it seems like a one way firing range when guests are complaining about something. I also think certain words ...

General Manager

3.7262606651605 months ago

Verified

... GuestRevu vs Guest Reviews ...

General Manager

3.7262606656037 months ago

Verified

... Easy to use. Can communicate with guests directly and track and trace the origin. I like the graphs shown and the in-depth statistics ...

General Manager

3.7262606658744 months ago

Verified

... Wish I could report guests or block guests. "The guest is always right" is not true and it seems like a one way firing range when guests are complaining about something. I also think certain words should be blocked so guests can't use it. Sometimes it seems like guests just want to complain about something to either get something for free or just to complain. I also thinks some guests complain on Google, but then also on booking.com and tripadvisor and I have to explain the same story over and over. Get guests to complete only one survey at a time, if possible. I also think guests should first complete some questions: i.e. Was it reported to management? These days guests of color uses the word racism too often. All our guests receive our rules and regulations before they come onto the resort ...

General Manager

3.7262606661122 months ago

Verified

... Wish I could report guests or block guests. "The guest is always right" is not true and it seems like a one way firing range when guests are complaining about something. I also think certain words ...

General Manager

3.726260666275 months ago

Verified

... Easy to use. Can communicate with guests directly and track and trace the origin. I like the graphs shown and the in-depth statistics ...

General Manager

3.7262606664143 months ago

Verified

... Wish I could report guests or block guests. "The guest is always right" is not true and it seems like a one way firing range when guests are complaining about something. I also think certain words should be blocked so guests can't use it. Sometimes it seems like guests just want to complain about something to either get something for free or just to complain. I also thinks some guests complain on Google, but then also on booking.com and tripadvisor and I have to explain the same story over and over. Get guests to complete only one survey at a time, if possible. I also think guests should first complete some questions ...

General Manager

3.7262606665748 months ago

Verified

... Wish I could report guests or block guests. "The guest is always right" is not true and it seems like a one way firing range when guests are complaining about something. I also think certain words ...

Marketing Coordinator

3.7262606668011 months ago

Verified

... They are always willing the help out and their platform is very easy to navigate. They provide assistance in gathering vital and important feedback allowing us to improve our service and offerings. ...

Marketing Coordinator

3.7262606670337 months ago

Verified

... Very satisfied with their service and platform ...

Marketing Coordinator

3.7262606672749 months ago

Verified

... They are always willing the help out and their platform is very easy to navigate. They provide assistance in gathering vital and important feedback allowing us to improve our service and offerings. ...

Hotel Manager

11.016583248167 months ago

Verified

... connection to all ORMs. Some are connected like Google, others like TripAdvisor or booking are not. That is a pity. Ticket system is not working. 4 tickets raised, not a single reaction from support. ...

Hotel Manager

11.016583248439 months ago

Verified

... connection to all ORMs. Some are connected like Google, others like TripAdvisor or booking are not. That is a pity. Ticket system is not working. 4 tickets raised, not a single reaction from support. ...

Hotel Manager

11.016583248693 months ago

Verified

... connection to all ORMs. Some are connected like Google, others like TripAdvisor or booking are not. That is a pity. Ticket system is not working. 4 tickets raised, not a single reaction from support. ...

Administrator

6.2423897005361 months ago

Verified

... The world is every changing: However, we are all just people, trying to do our best.Always stay in touch with your clients. That is all I think. ...

Owner

3.4681961523779 months ago

Verified

... It is wonderful to see all you reviews in one place and also the tips on how to manage reviews. ...

Owner

3.4681961526717 months ago

Verified

... GuestRevu are teaching me so at this stage I am learning from them. I am happy with the membership. Good luck ...

Lodge Custodian

3.4681961529294 months ago

Verified

... So far so good nothing to complaining about or change. Beautiful tool to use for your lodge or hotel. Maybe training if something new introduced on the system. ...

Business optimisation Manager

2.1133574435111 months ago

Verified

... GuestRevu has proven to be an exceptional tool in every aspect. The platform is designed with user-friendliness at its core, making it incredibly easy to navigate, even for those who may not be tech-savvy. Its intuitive interface ensures that tasks can be completed quickly and efficiently, allowing users to focus on delivering excellent guest experiences rather than getting bogged down by complicated systems. The thoughtful design enables users to find exactly what they need without unnecessary complexity, making it a joy to use. The analytics provided by GuestRevu are not only insightful but also highly actionable. They go beyond surface-level metrics to deliver deep, relevant insights that empower businesses to make informed decisions. The reporting is clear, concise, and tailored to the practical needs of hospitality professionals. The dynamic nature of the system allows for seamless adaptation to the ever-changing needs of the hospitality industry, ensuring it remains a valuable tool in achieving operational and strategic goals. What truly sets GuestRevu apart, however, is its support team. They exemplify excellence and professionalism ...

General manager

2.1133574437269 months ago

Verified

... Nothing, all aspects are exceptional. Our rep Amy Bradford is just wonderful and helps us. ...

General manager

2.1133574438837 months ago

Verified

... Nothing, all aspects are exceptional. Our rep Amy Bradford is just wonderful and helps us. ...

Director of IT

2.0810993795064 months ago

Verified

... GuestRevu's comprehensive platform has transformed how we manage both guest satisfaction surveys and our online reputation across multiple review channels. Their system excels at proactively collecting guest feedback through well-timed surveys while simultaneously monitoring and managing our online reputation across various platforms. This dual approach ensures no guest voice goes unheard.The immediate insights into guest feedback and reviews empower our teams to swiftly identify and resolve any service glitches, turning potential issues into opportunities for improvement. Their intuitive dashboard consolidates all this data, making it simple to track feedback trends, monitor resolution progress, and maintain our stellar market reputation. The real strength lies in their customizable reporting features, allowing us to analyze guest sentiment across different properties and departments. This granular level of insight helps us identify best practices within our portfolio and replicate successful strategies across all locations. The platform's automated alerts ensure that urgent feedback receives immediate attention, while the trend analysis helps us make informed decisions about long-term improvements. What sets GuestRevu apart is their commitment to continuous innovation, particularly with their upcoming AI capabilities, which will further enhance our ability to interpret and act on guest feedback. Their dedicated support team consistently provides excellent ...

Director of IT

2.0810993796498 months ago

Verified

... GuestRevu's comprehensive platform has transformed how we manage both guest satisfaction surveys and our online reputation across multiple review channels. Their system excels at proactively collecting guest feedback through well-timed surveys while simultaneously monitoring and managing our online reputation across various platforms. This dual approach ensures no guest voice goes unheard.The immediate insights into guest feedback and reviews empower our teams to swiftly identify and resolve any service glitches, turning potential issues into opportunities for improvement. Their intuitive dashboard consolidates all this data, making it simple to track feedback trends, monitor resolution progress, and maintain our stellar market reputation. The real strength lies in their customizable reporting features, allowing us to analyze guest sentiment across different properties and departments. This granular level of insight helps us identify best practices within our portfolio and replicate successful strategies across all locations. The platform's automated alerts ensure that urgent feedback receives immediate attention, while the trend analysis helps us make informed decisions about long-term improvements. What sets GuestRevu apart is their commitment to continuous innovation, particularly with their upcoming ...

Co-Founder

1.9198090572002 months ago

Verified

... The staff are very attentive to respond and helpful. Tools are generally intuitive and works well with most channels' integration. ...

Director of Guests

1.8552929283191 months ago

Verified

... Very dedicated to guests feedback, very reactive 24h a day, and extremely helpful. By the way James Ries is amazing! Would definitely recommend it. ...

Director of Guests

1.8552929284793 months ago

Verified

... Very dedicated to guests feedback, very reactive 24h a day, and extremely helpful. By the way James Ries is amazing! Would definitely recommend it. ...

Director of Guests

1.8552929286145 months ago

Verified

... Very dedicated to guests feedback, very reactive 24h a day, and extremely helpful. By the way James Ries is amazing! Would definitely recommend it. ...

CoFounder

1.6940026061623 months ago

Verified

... Ultimate Review Dashboard For Our Hostel Brand ...

Director of Sales

1.6617445417727 months ago

Verified

... Feature from tools menu more easy to use, available Language in “Bahasa” version, how to know the competitor do about the promo campaign. ...

IT

1.6294864774082 months ago

Verified

... Easy to enter, not complicated ...

General Manager

1.6294864776747 months ago

Verified

... Their integration with other platforms. Although they are actively trying and not all of it is in their scope to fix. ...

General Manager

1.6294864779432 months ago

Verified

... Their integration with other platforms. Although they are actively trying and not all of it is in their scope to fix. ...

Digital Project Manager

1.6294864782042 months ago

Verified

... The support team always answer and fix issues very quickly and promptly. They are flexible and proactive, and always look for a solution. ...

Digital Project Manager

1.6294864783867 months ago

Verified

... The support team always answer and fix issues very quickly and promptly. They are flexible and proactive, and always look for a solution. ...

Director

1.5972284140069 months ago

Verified

... For a modest monthly investment, we get access to world class consolidated feedback about our hotel business. GuestRevu enables smaller, owner run, hotels to "see" their investment through the eyes of the guest rather than the rose ...

Director

1.597228414139 months ago

Verified

... For a modest monthly investment, we get access to world class consolidated feedback about our hotel business. GuestRevu enables smaller, owner run, hotels to "see" their investment through the eyes of the guest rather than the rose-coloured glasses of ownership. A a mundane ...

Director

1.5972284142731 months ago

Verified

... For a modest monthly investment, we get access to world class consolidated feedback about our hotel business. GuestRevu enables smaller, owner run, hotels to "see" their investment through the eyes of the guest rather than the rose-coloured glasses of ownership. A a mundane level, shortcomings in maintenance ...

Director

1.5972284144288 months ago

Verified

... For a modest monthly investment, we get access to world class consolidated feedback about our hotel business. GuestRevu enables smaller, owner run, hotels to "see" their investment through the eyes of the guest rather than the rose-coloured glasses of ownership. A a mundane level, shortcomings in maintenance and "on the ground" service are brought to our attention, which without a permanent ...

Director of Marketing & Brand

1.5972284145602 months ago

Verified

... Great product for our Hotel! ...

Regional Sales Manager

1.5649703501759 months ago

Verified

... GuestRevu is a very practical and straight forward platform to use for reputation management and we have seen an increase in the number of reviews left for both our hotel and restaurant since starting to use it. The set up of the survey was easy and can be personalized, as is the way in which we collect the the data. The reporting function is very helpful with a summary, and easy to use filters to pinpoint specific data to use. The support team are amazing and extremely efficient in replying ...

Community Manager

1.6617445438575 months ago

Verified

... Easy to use ...

Community Manager

1.661744543986 months ago

Verified

... Time it take to filter into guest revue and show that you have responded and updated that you have completed the comments. ...

Commercial Director

1.4359380925041 months ago

Verified

... Excellent customer service, quick & efficient replies to any queries, confirmation email confirming resolution of query. Portal easy to use & navigate with timely reports summarizing previous period ...

Commercial Director

1.4359380927987 months ago

Verified

... Excellent customer service, quick & efficient replies to any queries, confirmation email confirming resolution of query. Portal easy to use & navigate with timely reports summarizing previous period ...

Commercial Director

1.4359380930619 months ago

Verified

... 1st Class Customer Service ...

Consultant

1.4359380932997 months ago

Verified

... So far, nothing much to improve. Customer service is very efficient and friendly. Quick to resolve any issue or glitch. ...

General Mananger

1.4359380935379 months ago

Verified

... Review, reputation the survey from the guests tell you how to improve. User friendly and informative for sure. ...

General Mananger

1.4359380937717 months ago

Verified

... Review, reputation the survey from the guests tell you how to improve. User friendly and informative for sure. ...

General Mananger

1.4359380939617 months ago

Verified

... Guest Revu is absolutely amazing. Also such a joy to work on and informative in all aspects. ...

General Manager

1.4036800296102 months ago

Verified

... We are a luxury 4 stars hotel were built in 2011 which already exist for 13 years in operations however with this very detail review platform has successfully create connection between customer and ...

General Manager

1.4036800297659 months ago

Verified

... We are a luxury 4 stars hotel were built in 2011 which already exist for 13 years in operations however with this very detail review platform has successfully create connection between customer and hotel team on the way improve satisfaction and to speed up resolve any issue or constructive ...

General Manager

1.4036800299007 months ago

Verified

... We are a luxury 4 stars hotel were built in 2011 which already exist for 13 years in operations however with this very detail review platform has successfully create connection between customer and hotel team on the way improve satisfaction and to speed up resolve any issue ...

General Manager

1.4036800300317 months ago

Verified

... We are a luxury 4 stars hotel were built in 2011 which already exist for 13 years in operations however with this very detail review platform has successfully create connection between customer and hotel team on the way improve satisfaction and to speed up resolve any issue or constructive feedback ...

Digital Consultant

1.3714219656724 months ago

Verified

... We are looking to add our AirBnB, TripAdvisor reviews. Our channel manager is Cloudbeds, so integration here is ideal. Guest Revu team is very helpful and engaged in your success. ...

Digital Consultant

1.3714219659117 months ago

Verified

... We are looking to add our AirBnB, TripAdvisor reviews. Our channel manager is Cloudbeds, so integration here is ideal. Guest Revu team is very helpful and engaged in your success. ...

Founder

1.3714219661372 months ago

Verified

... Fantastic support & survey product. ...

Online Sales

25.514080954954 days ago

Verified

... A Game Changer for Managing Online Reputation Across Multiple Properties ...

Group Marketing Manager

17.514080963009 days ago

Verified

... GuestRevu have offered excellent service to make the set up process a very straight forward and time efficient professional project. It was important for us that we had a quality feedback that would integrate into our new CRM (Cendyn) and provide the best possible way of collating all the feedback from our guests. The importance of a more analytical approach to our guest feedback and review handling. We have always worked hard at customer service recovery and how integral this element of the business affects the company reputation and our return guest levels. Our aim is to increase the volume of loyal guests and raving fans which is never more essential than in the unprecedented times that have recently affected the hospitality industry. We wanted to go to the next level of monitoring our guest feedback and combat the challenges that have been created in the current climate within the travel and tourism environment. The ongoing strategy is to make GuestRevu paramount for our marketing department, operational and HOD's in management within each hotel and help build the information to pro actively decide on the necessary work that will create better facilities and service. Importantly we must consistently make sure we enhance the guest experience for each and every individual person as well as for the hotel(s) guest experience on the whole. GuestRevu set up and training has been a seemless experience and we expect this platform to massively ...

Group Marketing Manager

17.514080970046 days ago

Verified

... GuestRevu have offered excellent service to make the set up process a very straight forward and time efficient professional project. It was important for us that we had a quality feedback that would integrate into our new CRM (Cendyn) and provide the best possible way of collating all the feedback from our guests. The importance of a more analytical approach to our guest feedback and review handling. We have always worked hard at customer service recovery and how integral this element of the business affects the company reputation and our return guest levels. Our aim is to increase the volume of loyal guests and raving fans which is never more essential than in the unprecedented times that have recently affected the hospitality industry. We wanted to go to the next level of monitoring our guest feedback and combat the challenges that have been created in the current climate within the travel and tourism environment. The ongoing strategy is to make GuestRevu paramount for our marketing department, operational and HOD's in management within each hotel and help build the information to pro actively decide on the necessary work that will create better facilities and service. Importantly we must consistently make sure we enhance the guest experience for each and every individual person as well as for the hotel(s) guest experience on the whole. GuestRevu set up and training has been a seemless experience and we expect this platform to massively help us deliver a better stay and touch points that are memorable and add value for every guest. Setting a strategy to encourage more reviews which are positive as well as constructive. We aim to build on the volume and boost the availability of quality data to which we can react quickly to the areas outlined. GuestRevu continue to provide rapid ...

General Manager

3.7262606831664 months ago

Verified

... Wish I could report guests or block guests. "The guest is always right" is not true and it seems like a one way firing range when guests are complaining about something. I also think certain words should be blocked so guests can't use it. Sometimes it seems like guests just want to complain about something to either get something for free or just to complain. I also thinks some guests complain on Google, but then also on booking.com and tripadvisor and I have to explain the same story over and over. Get guests to complete ...

General Manager

3.7262606834483 months ago

Verified

... Wish I could report guests or block guests. "The guest is always right" is not true and it seems like a one way firing range when guests are complaining about something. I also think certain words should be blocked so guests can't use it. Sometimes it seems like guests just want to complain about something to either get something for free or just to complain. I also thinks some guests complain on Google, but then also on booking.com and tripadvisor and I have to explain the same story over and over. Get guests to complete ...

General Manager

3.7262606837119 months ago

Verified

... Wish I could report guests or block guests. "The guest is always right" is not true and it seems like a one way firing range when guests are complaining about something. I also think certain words ...

General Manager

3.7262606839751 months ago

Verified

... Wish I could report guests or block guests. "The guest is always right" is not true and it seems like a one way firing range when guests are complaining about something. I also think certain words should be blocked so guests can't use it. Sometimes it seems like guests just want to complain about something to either get something for free or just to complain. I also thinks some guests complain on Google, but then also on booking.com and tripadvisor and I have to explain the same story over and over. Get guests to complete ...

Marketing Coordinator

3.7262606841611 months ago

Verified

... They are always willing the help out and their platform is very easy to navigate. They provide assistance in gathering vital and important feedback allowing us to improve our service and offerings. ...

Key Account Manager

3.8875510069291 months ago

Verified

... All my reviews are in one place making managing them easy and convenient. Keeping track of what reviews I have responded to is now saving me time! ...

Key Account Manager

3.8875510071741 months ago

Verified

... All my reviews are in one place making managing them easy and convenient. Keeping track of what reviews I have responded to is now saving me time! ...

Hotel Manager

11.016583265483 months ago

Verified

... Platform itself, layout, user-friendliness, standardized process to answer guest feedbacks. Saves time. Connection to Google inside GuestRevu. Access for different colleagues ...

Business optimisation Manager

2.1133574592652 months ago

Verified

... While GuestRevu's platform excels in providing an intuitive and user-friendly experience, there is an opportunity to enhance its functionality by making data export options even more versatile. The ability to view and generate PDFs directly within the platform is incredibly convenient and allows for seamless reporting. However, there are occasions when documenting specific information in Excel is necessary, particularly for deeper analysis or integration with other systems. Currently, exporting detailed data into Excel can feel a bit time-consuming, especially when dealing with specific or segmented datasets. Streamlining this process—perhaps by offering more tailored export options or automating ...

Business optimisation Manager

2.1133574595445 months ago

Verified

... GuestRevu has proven to be an exceptional tool in every aspect. The platform is designed with user-friendliness at its core, making it incredibly easy to navigate, even for those who may not be tech-savvy. Its intuitive interface ensures that tasks can be completed quickly and efficiently, allowing users to focus on delivering excellent guest experiences rather than getting bogged down by complicated systems. The thoughtful design enables users to find exactly what they need without unnecessary complexity, making it a joy to use. The analytics provided by GuestRevu are not only insightful but also highly actionable. They go beyond surface-level metrics to deliver deep, relevant insights that empower businesses to make informed decisions. The reporting is clear, concise, and tailored to the practical needs of hospitality professionals. The dynamic nature of the system allows for seamless adaptation to the ever-changing needs of the hospitality industry, ensuring it remains a valuable tool in achieving operational and strategic goals. What truly sets GuestRevu apart, however, is its support team. They exemplify excellence and professionalism, going above and beyond to provide time ...

Director of IT

2.0810993952572 months ago

Verified

... GuestRevu's comprehensive platform has transformed how we manage both guest satisfaction surveys and our online reputation across multiple review channels. Their system excels at proactively ...

Director of IT

2.0810993954824 months ago

Verified

... GuestRevu's comprehensive platform has transformed how we manage both guest satisfaction surveys and our online reputation across multiple review channels. Their system excels at proactively collecting guest feedback through well-timed surveys while simultaneously monitoring and managing our online reputation across various platforms. This dual approach ensures no guest voice goes unheard.The immediate insights into guest feedback and reviews empower our teams to swiftly identify and resolve any service glitches, turning potential issues into opportunities for improvement. Their intuitive dashboard consolidates all this data, making it simple to track feedback trends, monitor resolution progress, and maintain our stellar market reputation. The real strength lies in their customizable reporting features, allowing us to analyze guest sentiment across different properties and departments. This granular level of insight helps us identify best practices within our portfolio and replicate successful strategies across all locations. The platform's automated alerts ensure that urgent feedback receives immediate attention, while the trend analysis helps us make informed decisions about long-term improvements. What sets GuestRevu apart is their commitment to continuous innovation, particularly with their upcoming ...

Director of IT

2.0810993956974 months ago

Verified

... GuestRevu's comprehensive platform has transformed how we manage both guest satisfaction surveys and our online reputation across multiple review channels. Their system excels at proactively ...

Director of IT

2.0810993959196 months ago

Verified

... GuestRevu: Revolutionizing Guest Experience Through Feedback Intelligence ...

Director of IT

2.0810993961324 months ago

Verified

... GuestRevu's comprehensive platform has transformed how we manage both guest satisfaction surveys and our online reputation across multiple review channels. Their system excels at proactively collecting guest feedback through well-timed surveys while simultaneously monitoring and managing our online reputation across various platforms. This dual approach ensures no guest voice goes unheard.The immediate insights into guest feedback and reviews empower our teams to swiftly identify and resolve any service glitches, turning potential issues into opportunities for improvement. Their intuitive dashboard consolidates all this data, making it simple to track feedback trends, monitor resolution progress, and maintain our stellar market reputation. The real strength lies in their customizable reporting features, allowing us to analyze guest sentiment across different properties and departments. This granular level of insight helps us identify best practices within our portfolio and replicate successful strategies across all locations. The platform's automated alerts ...

Co-Founder

1.9198090737903 months ago

Verified

... More analytics in the custom guest survey would be nice. Ideally, the system suggest how we can analyze free-format questions. ...

Co-Founder

1.9198090740263 months ago

Verified

... More analytics in the custom guest survey would be nice. Ideally, the system suggest how we can analyze free-format questions. ...

Director of Sales

1.6617445581089 months ago

Verified

... Feature from tools menu more easy to use, available Language in “Bahasa” version, how to know the competitor do about the promo campaign. ...

Regional Sales Manager

1.5649703647693 months ago

Verified

... GuestRevu is a very practical and straight forward platform to use for reputation management and we have seen an increase in the number of reviews left for both our hotel and restaurant since ...

Regional Sales Manager

1.5649703650022 months ago

Verified

... GuestRevu is a very practical and straight forward platform to use for reputation management and we have seen an increase in the number of reviews left for both our hotel and restaurant since ...

Regional Sales Manager

1.5649703652348 months ago

Verified

... GuestRevu is a very practical and straight forward platform to use for reputation management and we have seen an increase in the number of reviews left for both our hotel and restaurant since ...

Community Manager

1.6617445589468 months ago

Verified

... Time it take to filter into guest revue and show that you have responded and updated that you have completed the comments. ...

Community Manager

1.6617445591573 months ago

Verified

... Easy to see reviews Easy to respond to those reviews calculates your average percentage which is very help when trying to do reports. ...

Consultant

1.4359381077811 months ago

Verified

... Seamless operation, survey useful and timely, saves time on collecting review from other platforms, making reputation management and feedback much easier to collect and handle. ...

Digital Consultant

1.3714219789822 months ago

Verified

... The layout is very clean and enables you to drill-down on any review easily. Plus, the system flags all reviews that have or need a management response. Auto-responders may prove useful. ...

Digital Consultant

1.3714219791853 months ago

Verified

... The layout is very clean and enables you to drill-down on any review easily. Plus, the system flags all reviews that have or need a management response. Auto-responders may prove useful. ...

Founder

1.3714219793339 months ago

Verified

... Very easy to use and follow user interface. The platform is such that multiple properties can be monitored from one 1 login which is great for growing businesses like us. The API ability into many platforms means guest ...

Founder

1.3714219795665 months ago

Verified

... Very easy to use and follow user interface. The platform is such that multiple properties can be monitored from one 1 login which is great for growing businesses like us. The API ability into many platforms means guest emails are pulled into the survey platform and automatically sent - a great feature given the time it saves for ops. And no client is ever missed ...

Hotel Manager

11.016583275719 months ago

Verified

... Platform itself, layout, user-friendliness, standardized process to answer guest feedbacks. Saves time. Connection to Google inside GuestRevu. Access for different colleagues ...

Hotel Manager

11.016583275964 months ago

Verified

... Great platform missing some features or connections ...

Hotel Manager

11.016583276188 months ago

Verified

... connection to all ORMs. Some are connected like Google, others like TripAdvisor or booking are not. That is a pity. Ticket system is not working. 4 tickets raised, not a single reaction from support. ...

Hotel Manager

11.016583276418 months ago

Verified

... connection to all ORMs. Some are connected like Google, others like TripAdvisor or booking are not. That is a pity. Ticket system is not working. 4 tickets raised, not a single reaction from support. ...

Hotel Manager

11.016583276658 months ago

Verified

... Great platform missing some features or connections ...

Hotel Manager

11.016583276897 months ago

Verified

... connection to all ORMs. Some are connected like Google, others like TripAdvisor or booking are not. That is a pity. Ticket system is not working. 4 tickets raised, not a single reaction from support. ...

Hotel Manager

11.016583277132 months ago

Verified

... connection to all ORMs. Some are connected like Google, others like TripAdvisor or booking are not. That is a pity. Ticket system is not working. 4 tickets raised, not a single reaction from support. ...

Hotel Manager

11.01658327734 months ago

Verified

... Great platform missing some features or connections ...

Hotel Manager

11.016583277508 months ago

Verified

... Platform itself, layout, user-friendliness, standardized process to answer guest feedbacks. Saves time. Connection to Google inside GuestRevu. Access for different colleagues ...

Hotel Manager

11.016583277743 months ago

Verified

... connection to all ORMs. Some are connected like Google, others like TripAdvisor or booking are not. That is a pity. Ticket system is not working. 4 tickets raised, not a single reaction from support. ...

Business optimisation Manager

2.1133574714931 months ago

Verified

... GuestRevu has proven to be an exceptional tool in every aspect. The platform is designed with user-friendliness at its core, making it incredibly easy to navigate, even for those who may not be tech-savvy. Its intuitive interface ensures that tasks can be completed quickly and efficiently, allowing users to focus on delivering excellent guest experiences rather than getting bogged down by complicated systems. The thoughtful design enables users to find exactly what they need without unnecessary complexity, making it a joy to use. The analytics provided by GuestRevu are not only insightful but also highly actionable. They go beyond surface-level metrics to deliver deep, relevant insights that empower businesses to make informed decisions. The reporting is clear, concise, and tailored ...

Business optimisation Manager

2.1133574716566 months ago

Verified

... While GuestRevu's platform excels in providing an intuitive and user-friendly experience, there is an opportunity to enhance its functionality by making data export options even more versatile. The ability to view and generate PDFs directly within the platform is incredibly convenient and allows for seamless reporting. However, there are occasions when documenting specific information in Excel is necessary, particularly for deeper analysis or integration with other systems. Currently, exporting ...

Director of IT

2.0810994072812 months ago

Verified

... Deeper integration with our Property Management System (PMS) would significantly enhance data accessibility and streamline our operational workflow.Additionally, expanding platform access beyond ...

Co-Founder

1.9198090848324 months ago

Verified

... The staff are very attentive to respond and helpful. Tools are generally intuitive and works well with most channels' integration. ...

Co-Founder

1.9198090849698 months ago

Verified

... The staff are very attentive to respond and helpful. Tools are generally intuitive and works well with most channels' integration. ...

Co-Founder

1.9198090851064 months ago

Verified

... The staff are very attentive to respond and helpful. Tools are generally intuitive and works well with most channels' integration. ...

Sales and Makreting Manager

1.9198090852382 months ago

Verified

... An incredible tool which helps us collate vital information in relation to our service delivery strategy. In addition to this, having all data housed in 1 place allows us to strength our BTC ...

Sales and Makreting Manager

1.9198090853737 months ago

Verified

... The system is very detailed and informative. If there was a way we could plug this into our reservations system so that the info would extrauplate across platforms that would be invaluable. ...

Sales and Makreting Manager

1.9198090855223 months ago

Verified

... The system is very detailed and informative. If there was a way we could plug this into our reservations system so that the info would extrauplate across platforms that would be invaluable. ...

CoFounder

1.6940026340513 months ago

Verified

... I would like to see a strong connection with AirBnB so that the guest review score percentages come into Guest Revu. ...

CoFounder

1.6940026342372 months ago

Verified

... I would like to see a strong connection with AirBnB so that the guest review score percentages come into Guest Revu. ...

IT

1.6294865054439 months ago

Verified

... A lot of connection OTA Program because We have many OTA for booking and comment channel (Thank you so much). ...

IT

1.6294865056683 months ago

Verified

... A lot of connection OTA Program because We have many OTA for booking and comment channel (Thank you so much). ...

IT

1.6294865058934 months ago

Verified

... A lot of connection OTA Program because We have many OTA for booking and comment channel (Thank you so much). ...

Group Marketing & Sales Manager

1.629486506057 months ago

Verified

... - Guest Contact Details (OTA bookings) - Integration of offers and upsell from Guest Revu (future bookings) - Possible more detailed reports on reputation management. ...

Group Marketing & Sales Manager

1.6294865061929 months ago

Verified

... - Guest Contact Details (OTA bookings) - Integration of offers and upsell from Guest Revu (future bookings) - Possible more detailed reports on reputation management. ...

General Manager

1.6294865063306 months ago

Verified

... GuestRevu is an excellent tool to give your guest the opportunity to really tell you what they think. Through this and their integration with other online review platforms like Google, Booking.com ...

General Manager

1.6294865064617 months ago

Verified

... GuestRevu is an excellent tool to give your guest the opportunity to really tell you what they think. Through this and their integration with other online review platforms like Google, Booking.com ...

General Manager

1.6294865066013 months ago

Verified

... GuestRevu is an excellent tool to give your guest the opportunity to really tell you what they think. Through this and their integration with other online review platforms like Google, Booking.com ...

Director of Marketing & Brand

1.5972284422095 months ago

Verified

... How it can easily manage and sort all of our different areas from hotel to restaurants. The instant email notifications from surveys to reviews are always great and really helpful! As well as the integration ...

General Manager

1.4036800552404 months ago

Verified

... Comprehensive evaluation platform ...

Digital Consultant

1.3714219908505 months ago

Verified

... The layout is very clean and enables you to drill-down on any review easily. Plus, the system flags all reviews that have or need a management response. Auto-responders may prove useful. ...

Digital Consultant

1.3714219909767 months ago

Verified

... We are looking to add our AirBnB, TripAdvisor reviews. Our channel manager is Cloudbeds, so integration here is ideal. Guest Revu team is very helpful and engaged in your success. ...

Founder

1.371421991119 months ago

Verified

... Very easy to use and follow user interface. The platform is such that multiple properties can be monitored from one 1 login which is great for growing businesses like us. The API ability into many ...

Founder

1.3714219913165 months ago

Verified

... Very easy to use and follow user interface. The platform is such that multiple properties can be monitored from one 1 login which is great for growing businesses like us. The API ability into many platforms means guest emails are pulled into the survey platform and automatically sent - a great feature given the time it saves for ops. And no client is ever missed out in the process. We like the ability to combine various review ...

Founder

1.3714219915431 months ago

Verified

... Very easy to use and follow user interface. The platform is such that multiple properties can be monitored from one 1 login which is great for growing businesses like us. The API ability into many platforms means guest emails are pulled into the survey platform and automatically sent - a great feature given the time it saves for ops. And no client is ever missed out in the process. We like the ability to combine various review websites and compare reputation against other operators. The customizable survey looks professional and works fast. The well pre ...

Founder

1.3714219917641 months ago

Verified

... Very easy to use and follow user interface. The platform is such that multiple properties can be monitored from one 1 login which is great for growing businesses like us. The API ability into many platforms means guest emails are pulled into the survey platform and automatically sent - a great feature given the time it saves for ops. And no client is ever missed out in the process. We like the ability to combine ...

Founder

1.3714219919773 months ago

Verified

... Very easy to use and follow user interface. The platform is such that multiple properties can be monitored from one 1 login which is great for growing businesses like us. The API ability into many platforms means guest emails are pulled into the survey platform and automatically sent - a great feature given the time it saves for ops. And no client is ever missed out in the process. We like the ability to combine various review ...

Founder

1.371421992142 months ago

Verified

... Very easy to use and follow user interface. The platform is such that multiple properties can be monitored from one 1 login which is great for growing businesses like us. The API ability into many ...

Group Marketing Manager

17.514081760046 days ago

Verified

... GuestRevu have offered excellent service to make the set up process a very straight forward and time efficient professional project. It was important for us that we had a quality feedback that would integrate ...

General Manager

3.7262607089292 months ago

Verified

... Easy to use. Can communicate with guests directly and track and trace the origin. I like the graphs shown and the in-depth statistics ...

General Manager

3.726260709226 months ago

Verified

... Wish I could report guests or block guests. "The guest is always right" is not true and it seems like a one way firing range when guests are complaining about something. I also think certain words should be blocked so guests can't use it. Sometimes it seems like guests just want to complain about something to either get something for free or just to complain. I also thinks some guests complain on Google, but then also on booking.com and tripadvisor and I have to explain the same ...

General Manager

3.7262607094799 months ago

Verified

... Wish I could report guests or block guests. "The guest is always right" is not true and it seems like a one way firing range when guests are complaining about something. I also think certain words ...

General Manager

3.7262607097293 months ago

Verified

... Wish I could report guests or block guests. "The guest is always right" is not true and it seems like a one way firing range when guests are complaining about something. I also think certain words ...

General Manager

3.7262607100082 months ago

Verified

... Wish I could report guests or block guests. "The guest is always right" is not true and it seems like a one way firing range when guests are complaining about something. I also think certain words ...

General Manager

3.7262607102184 months ago

Verified

... Wish I could report guests or block guests. "The guest is always right" is not true and it seems like a one way firing range when guests are complaining about something. I also think certain words ...

General Manager

3.726260710364 months ago

Verified

... GuestRevu vs Guest Reviews ...

Marketing Coordinator

3.72626071051 months ago

Verified

... Very satisfied with their service and platform ...

Marketing Coordinator

3.7262607106866 months ago

Verified

... They are always willing the help out and their platform is very easy to navigate. They provide assistance in gathering vital and important feedback allowing us to improve our service and offerings. ...

Key Account Manager

3.8875510334513 months ago

Verified

... All my reviews are in one place making managing them easy and convenient. Keeping track of what reviews I have responded to is now saving me time! ...

Administrator

6.2423897432878 months ago

Verified

... Excellent market survey platform. Invaluable information, and you get to know your clients well. Also sometimes get to know them to much. It can be can of wurms as well. ...

Administrator

6.2423897434771 months ago

Verified

... Excellent market survey platform. Invaluable information, and you get to know your clients well. Also sometimes get to know them to much. It can be can of wurms as well. ...

Administrator

6.242389743669 months ago

Verified

... Excellent market survey platform. Invaluable information, and you get to know your clients well. Also sometimes get to know them to much. It can be can of wurms as well. ...

Administrator

6.2423897438844 months ago

Verified

... Excellent market survey platform. Invaluable information, and you get to know your clients well. Also sometimes get to know them to much. It can be can of wurms as well. ...

Administrator

6.2423897441122 months ago

Verified

... The world is every changing: However, we are all just people, trying to do our best.Always stay in touch with your clients. That is all I think. ...

Owner

3.4681961959599 months ago

Verified

... GuestRevu are teaching me so at this stage I am learning from them. I am happy with the membership. Good luck ...

Lodge Custodian

3.4681961961671 months ago

Verified

... Everything. Easy to navigate to the report you are looking for. Reports are accurate and easy to understand. Competitors section, important to know how your competitors are doing. ...

Lodge Custodian

3.4681961964236 months ago

Verified

... Everything. Easy to navigate to the report you are looking for. Reports are accurate and easy to understand. Competitors section, important to know how your competitors are doing. ...

Business optimisation Manager

2.1133574869538 months ago

Verified

... Great Review Platform ...

Business optimisation Manager

2.1133574871154 months ago

Verified

... While GuestRevu's platform excels in providing an intuitive and user-friendly experience, there is an opportunity to enhance its functionality by making data export options even more versatile. The ability to view and generate PDFs directly within the platform is incredibly convenient and allows for seamless reporting. However, there are occasions when documenting specific information in Excel is necessary, particularly for deeper analysis or integration with other systems. Currently, exporting detailed data into Excel can feel a bit time-consuming, especially when dealing with specific or segmented datasets. Streamlining this process—perhaps by offering more tailored export options or automating repetitive tasks—would make an already efficient platform even more powerful. That said, the platform's strengths far outweigh this minor limitation, and the flexibility ...

Business optimisation Manager

2.1133574872502 months ago

Verified

... GuestRevu has proven to be an exceptional tool in every aspect. The platform is designed with user-friendliness at its core, making it incredibly easy to navigate, even for those who may not be tech-savvy. Its intuitive interface ensures that tasks can be completed quickly and efficiently, allowing users to focus on delivering excellent guest experiences rather than getting bogged down by complicated systems. The thoughtful design enables users to find exactly what they need without unnecessary complexity, making it a joy to use. The analytics provided by GuestRevu are not only insightful but also highly actionable. They go beyond surface-level metrics to deliver deep, relevant insights that empower businesses to make informed decisions. The reporting is clear, concise, and tailored to the practical needs of hospitality professionals. The dynamic nature of the system allows for seamless adaptation to the ever-changing needs of the hospitality industry, ensuring it remains a valuable tool in achieving operational and strategic goals. What truly sets GuestRevu apart, however, is its support team. They exemplify excellence and professionalism, going above and beyond to provide timely, effective assistance. In an industry where support can often be an afterthought, GuestRevu’s team stands out as a shining example of how it should be done. Their world-class service is a rarity and adds immense ...

Business optimisation Manager

2.1133574874548 months ago

Verified

... While GuestRevu's platform excels in providing an intuitive and user-friendly experience, there is an opportunity to enhance its functionality by making data export options even more versatile. The ability to view and generate PDFs directly within the platform is incredibly convenient and allows for seamless reporting. However, there are occasions when documenting specific information in Excel is necessary, particularly for deeper analysis or integration with other systems. Currently, exporting detailed data into Excel can feel a bit time-consuming, especially when dealing with specific or segmented datasets. Streamlining this process—perhaps by offering more tailored export options or automating repetitive tasks—would make an already efficient platform even more powerful. That said, the platform's strengths far outweigh this minor limitation, and the flexibility it offers in presenting and exporting information remains a key ...

Business optimisation Manager

2.1133574876157 months ago

Verified

... GuestRevu has proven to be an exceptional tool in every aspect. The platform is designed with user-friendliness at its core, making it incredibly easy to navigate, even for those who may not be tech-savvy. Its intuitive interface ensures that tasks can be completed quickly and efficiently, allowing users to focus on delivering excellent ...

Business optimisation Manager

2.1133574878032 months ago

Verified

... GuestRevu has proven to be an exceptional tool in every aspect. The platform is designed with user-friendliness at its core, making it incredibly easy to navigate, even for those who may not be tech-savvy. Its intuitive interface ensures that tasks can be completed quickly and efficiently, allowing users to focus on delivering excellent guest experiences rather than getting bogged down by complicated systems. The thoughtful design enables users to find exactly what they need without unnecessary complexity, making it a joy to use. The analytics provided by GuestRevu are not only insightful but also highly actionable. They go beyond surface-level metrics to deliver deep, relevant insights that empower businesses to make informed decisions. The reporting is clear, concise, and tailored to the practical needs of hospitality professionals. The dynamic nature of the system allows for seamless ...

General manager

2.1133574880037 months ago

Verified

... Great service from the team and excellent product for our continuous improvements. We wouldn't be without Guest Revu, it is a vital part of our product. Amy our contact is fantastic at her job. ...

Director of IT

2.081099423641 months ago

Verified

... GuestRevu's comprehensive platform has transformed how we manage both guest satisfaction surveys and our online reputation across multiple review channels. Their system excels at proactively collecting guest feedback through well-timed surveys while simultaneously monitoring and managing our online reputation across various platforms. This dual approach ensures no guest voice goes unheard.The immediate insights into guest feedback and reviews empower our teams to swiftly identify and resolve any service glitches, turning potential issues into opportunities for improvement. Their intuitive dashboard consolidates all this data, making it simple to track feedback trends, monitor resolution progress, and mai ...

Director of IT

2.0810994238165 months ago

Verified

... GuestRevu: Revolutionizing Guest Experience Through Feedback Intelligence ...

Co-Founder

1.9198091014882 months ago

Verified

... More analytics in the custom guest survey would be nice. Ideally, the system suggest how we can analyze free-format questions. ...

Business Support Manager - Hotels & Inns

1.8875510371337 months ago

Verified

... Overall, like i have said before it does what it says on the tin, and we get the information back that we need - occasionally some of the reports dont fit on a page, or cannot be filtered into what ...

Business Support Manager - Hotels & Inns

1.8875510372726 months ago

Verified

... This product gives us real feedback from our guests on the areas of the business that matter too us. We can tailor the questionaries to our specific needs and is an easy tool to use. ...

Director of Guests

1.8552929729066 months ago

Verified

... Very dedicated to guests feedback, very reactive 24h a day, and extremely helpful. By the way James Ries is amazing! Would definitely recommend it. ...

Director of Sales

1.6617445860435 months ago

Verified

... Help full for controlling our guests needs ...

Director of Sales

1.6617445862899 months ago

Verified

... Easy to Seeing the guests comment, it’s help us to improve more better, To see our competitors movement and what they do. ...

Group Marketing & Sales Manager

1.6294865220199 months ago

Verified

... - Guest Contact Details (OTA bookings) - Integration of offers and upsell from Guest Revu (future bookings) - Possible more detailed reports on reputation management. ...

Group Marketing & Sales Manager

1.6294865221812 months ago

Verified

... - Guest Contact Details (OTA bookings) - Integration of offers and upsell from Guest Revu (future bookings) - Possible more detailed reports on reputation management. ...

General Manager

1.6294865223477 months ago

Verified

... Exceptional data with great service ...

General Manager

1.6294865224873 months ago

Verified

... GuestRevu is an excellent tool to give your guest the opportunity to really tell you what they think. Through this and their integration with other online review platforms like Google, Booking.com and TripAdvisor, you truly ...

General Manager

1.6294865226337 months ago

Verified

... Ease of use and detailed ...

Director

1.5972284583259 months ago

Verified

... For a modest monthly investment, we get access to world class consolidated feedback about our hotel business. GuestRevu enables smaller, owner run, hotels to "see" their investment through the eyes ...

Director

1.5972284584943 months ago

Verified

... For a modest monthly investment, we get access to world class consolidated feedback about our hotel business. GuestRevu enables smaller, owner run, hotels to "see" their investment through the eyes of the guest rather than the rose ...

Regional Sales Manager

1.5649703941924 months ago

Verified

... GuestRevu is a very practical and straight forward platform to use for reputation management and we have seen an increase in the number of reviews left for both our hotel and restaurant since ...

Regional Sales Manager

1.5649703943593 months ago

Verified

... GuestRevu is a very practical and straight forward platform to use for reputation management and we have seen an increase in the number of reviews left for both our hotel and restaurant since ...

Regional Sales Manager

1.564970394574 months ago

Verified

... GuestRevu is a very practical and straight forward platform to use for reputation management and we have seen an increase in the number of reviews left for both our hotel and restaurant since ...

Community Manager

1.6617445882867 months ago

Verified

... Easy to see reviews Easy to respond to those reviews calculates your average percentage which is very help when trying to do reports. ...

Commercial Director

1.435938136822 months ago

Verified

... Noting to improved -Really like the detail in the reports which can be downloaded in different formats with different information. ...

Consultant

1.4359381370535 months ago

Verified

... Seamless operation, survey useful and timely, saves time on collecting review from other platforms, making reputation management and feedback much easier to collect and handle. ...

Consultant

1.4359381372928 months ago

Verified

... Seamless operation, survey useful and timely, saves time on collecting review from other platforms, making reputation management and feedback much easier to collect and handle. ...

General Mananger

1.435938137556 months ago

Verified

... Personally nothing, worked on this for years and love the improvements that comes regularly. I enjoy working on it 100% ...

General Mananger

1.4359381377233 months ago

Verified

... Personally nothing, worked on this for years and love the improvements that comes regularly. I enjoy working on it 100% ...

General Mananger

1.4359381378636 months ago

Verified

... Review, reputation the survey from the guests tell you how to improve. User friendly and informative for sure. ...

Director of Sales and Marketing

1.4359381380018 months ago

Verified

... So easy to use. Visually it is easy on the eye, and the depth of information and details provided is excellent. We love the customizable nature of this platform, however we especially love the translation facilities. Being able to bench ...

Director of Sales and Marketing

1.4359381381403 months ago

Verified

... So easy to use. Visually it is easy on the eye, and the depth of information and details provided is excellent. We love the customizable nature of this platform, however we especially love the translation facilities. Being able to bench yourself against the competition ...

Director of Sales and Marketing

1.4359381382788 months ago

Verified

... So easy to use. Visually it is easy on the eye, and the depth of information and details provided is excellent. We love the customizable nature of this platform, however we especially love the ...

Director of Sales and Marketing

1.4359381384121 months ago

Verified

... So easy to use. Visually it is easy on the eye, and the depth of information and details provided is excellent. We love the customizable nature of this platform, however we especially love the translation facilities. Being able to bench ...

Director of Sales and Marketing

1.4359381385488 months ago

Verified

... So easy to use. Visually it is easy on the eye, and the depth of information and details provided is excellent. We love the customizable nature of this platform, however we especially love the translation facilities. Being able to bench yourself against the competition is invaluable ...

General Manager

1.40368007417 months ago

Verified

... We are a luxury 4 stars hotel were built in 2011 which already exist for 13 years in operations however with this very detail review platform has successfully create connection between customer and ...

General Manager

1.403680074307 months ago

Verified

... We are a luxury 4 stars hotel were built in 2011 which already exist for 13 years in operations however with this very detail review platform has successfully create connection between customer and ...

General Manager

1.4036800744448 months ago

Verified

... We are a luxury 4 stars hotel were built in 2011 which already exist for 13 years in operations however with this very detail review platform has successfully create connection between customer and hotel team on the way improve satisfaction ...

General Manager

1.4036800746158 months ago

Verified

... Comprehensive evaluation platform ...

Digital Consultant

1.3714220103495 months ago

Verified

... Guest Revu's free version is better than most paid versions. We will be upgrading shortly. You can visit our hotel site at https://lahaciendacyprus.com if curious. ...

Digital Consultant

1.3714220106164 months ago

Verified

... Guest Revu's free version is better than most paid versions. We will be upgrading shortly. You can visit our hotel site at https://lahaciendacyprus.com if curious. ...

Founder

1.3714220108397 months ago

Verified

... Very easy to use and follow user interface. The platform is such that multiple properties can be monitored from one 1 login which is great for growing businesses like us. The API ability into many ...

Founder

1.371422011004 months ago

Verified

... Ability to modify guest survey without having to engage support as this is simple work. Would prefer to respond to reviews directly from GuestRevu instead of open the review website separately. Asides the above - there really is nothing ...

Founder

1.3714220112119 months ago

Verified

... Fantastic support & survey product. ...

Group Marketing Manager

17.514082353542 days ago

Verified

... GuestRevu have offered excellent service to make the set up process a very straight forward and time efficient professional project. It was important for us that we had a quality feedback that would ...

Group Marketing Manager

17.514082358472 days ago

Verified

... GuestRevu have offered excellent service to make the set up process a very straight forward and time efficient professional project. It was important for us that we had a quality feedback that would integrate into our new CRM (Cendyn) and provide the best possible way of collating all the feedback from our guests. The importance of a more analytical approach to our guest feedback and review handling. We have always worked hard at customer service recovery and how integral this element of the business affects the company reputation and our return guest levels. Our aim is to increase the volume of loyal guests and raving fans which is never more essential than in the unprecedented times that have recently affected the hospitality industry. We wanted to go to the next level of monitoring our guest feedback and combat the challenges that have been created in the current climate within the travel and tourism environment. The ongoing strategy is to make GuestRevu paramount for our marketing department, operational and HOD's in management within each hotel and help build the information to pro actively decide on the necessary work that will create better facilities and service. Importantly we must consistently make sure we enhance the guest experience for each and every individual person as well as for the hotel(s) guest experience on the whole. GuestRevu set up and training has been a seemless experience and we expect this platform to massively help us deliver a better stay and touch points that are memorable and add value for every guest. Setting a strategy to encourage more reviews which are positive as well as constructive. We aim to build on the volume and boost the availability of quality data to which we can react quickly to the areas outlined. GuestRevu continue to provide rapid and accurate information and we find in so refreshing to have a supplier with efficient communication and great level of understanding of our needs. The platform was up and running quickly and has a very easy to use dashboard. Simple to view with all aspects of the guest experience covered which can effectively monitor the feedback regularly and build reports for all concerned in an effective way . GuestRevu via our account handler, Amy, have been excellent at reacting to our needs and answering our questions quickly. The online help centre is also very easy to navigate with a very good concise content that really help cover many of the subjects and tricks of the trade to get the most from the platform. The general managers have been encouraged by the ease of use and time saving opportunities GuestRevu has provided. Overall GuestRevu is proving ideal in the current environment that has created growing importance for brand reputation and increasing ...

General Manager

3.7262607280354 months ago

Verified

... Easy to use. Can communicate with guests directly and track and trace the origin. I like the graphs shown and the in-depth statistics ...

General Manager

3.7262607282501 months ago

Verified

... Easy to use. Can communicate with guests directly and track and trace the origin. I like the graphs shown and the in-depth statistics ...

Marketing Coordinator

3.7262607285069 months ago

Verified

... Very satisfied with their service and platform ...

Key Account Manager

3.8875510513392 months ago

Verified

... GuestRevu makes life easier! ...

Key Account Manager

3.8875510515942 months ago

Verified

... All my reviews are in one place making managing them easy and convenient. Keeping track of what reviews I have responded to is now saving me time! ...

Key Account Manager

3.8875510518425 months ago

Verified

... Guestrevu, ticks all the boxes for what I need in my business. There is nothing I would improve on now. ...

Hotel Manager

11.016583310144 months ago

Verified

... Great platform missing some features or connections ...

Hotel Manager

11.016583310404 months ago

Verified

... Platform itself, layout, user-friendliness, standardized process to answer guest feedbacks. Saves time. Connection to Google inside GuestRevu. Access for different colleagues ...

Hotel Manager

11.016583310654 months ago

Verified

... Platform itself, layout, user-friendliness, standardized process to answer guest feedbacks. Saves time. Connection to Google inside GuestRevu. Access for different colleagues ...

Hotel Manager

11.016583310896 months ago

Verified

... connection to all ORMs. Some are connected like Google, others like TripAdvisor or booking are not. That is a pity. Ticket system is not working. 4 tickets raised, not a single reaction from support. ...

Hotel Manager

11.016583311089 months ago

Verified

... Great platform missing some features or connections ...

Administrator

6.2423897628584 months ago

Verified

... The world is every changing: However, we are all just people, trying to do our best.Always stay in touch with your clients. That is all I think. ...

Administrator

6.242389763013 months ago

Verified

... Excellent market survey platform. Invaluable information, and you get to know your clients well. Also sometimes get to know them to much. It can be can of wurms as well. ...

Administrator

6.24238976315 months ago

Verified

... Excellent market survey platform. Invaluable information, and you get to know your clients well. Also sometimes get to know them to much. It can be can of wurms as well. ...

Owner

3.4681962148932 months ago

Verified

... The Ease ...

Owner

3.4681962150231 months ago

Verified

... It is wonderful to see all you reviews in one place and also the tips on how to manage reviews. ...

Owner

3.4681962151527 months ago

Verified

... It is wonderful to see all you reviews in one place and also the tips on how to manage reviews. ...

Owner

3.4681962152964 months ago

Verified

... It is wonderful to see all you reviews in one place and also the tips on how to manage reviews. ...

Lodge Custodian

3.4681962155149 months ago

Verified

... Everything. Easy to navigate to the report you are looking for. Reports are accurate and easy to understand. Competitors section, important to know how your competitors are doing. ...

Business optimisation Manager

2.1133575061033 months ago

Verified

... While GuestRevu's platform excels in providing an intuitive and user-friendly experience, there is an opportunity to enhance its functionality by making data export options even more versatile. The ability to view and generate PDFs directly within the platform is incredibly convenient and allows for seamless reporting. However, there are occasions when documenting specific information in Excel is necessary, particularly for deeper analysis or integration with other systems. Currently, exporting detailed data into Excel can feel a bit time-consuming, especially when dealing with specific or segmented datasets. Streamlining this process—perhaps by offering more tailored export options or automating repetitive tasks—would make an already efficient platform even more powerful. That said, the platform's strengths far outweigh this minor ...

Business optimisation Manager

2.1133575063598 months ago

Verified

... GuestRevu has proven to be an exceptional tool in every aspect. The platform is designed with user-friendliness at its core, making it incredibly easy to navigate, even for those who may not be tech-savvy. Its intuitive interface ensures that tasks can be completed quickly and efficiently, allowing users to focus on delivering excellent guest experiences rather than getting bogged down by complicated systems. The thoughtful design enables users to find exactly what they need without unnecessary complexity, making it a joy to use. The analytics provided by GuestRevu are not only insightful but also highly actionable. They go beyond surface-level metrics to deliver deep, relevant ...

Business optimisation Manager

2.1133575066114 months ago

Verified

... GuestRevu has proven to be an exceptional tool in every aspect. The platform is designed with user-friendliness at its core, making it incredibly easy to navigate, even for those who may not be tech-savvy. Its intuitive interface ensures that tasks can be completed quickly and efficiently, allowing users to focus on delivering excellent guest experiences rather than getting bogged down by complicated systems. The thoughtful design enables users to find exactly what they need without unnecessary complexity, making it a joy to use. The analytics provided by GuestRevu are not only insightful but also highly actionable. They go beyond surface-level metrics to deliver deep, relevant insights that empower businesses to make informed decisions. The reporting is clear, concise, and tailored to the practical needs of hospitality professionals. The dynamic nature of the system allows for seamless adaptation to the ever-changing needs of the hospitality industry, ensuring it remains a valuable tool in achieving operational and strategic goals. What truly sets GuestRevu apart, however, is its support team. They exemplify excellence and professionalism, going above and beyond to provide time ...

Business optimisation Manager

2.1133575067731 months ago

Verified

... GuestRevu has proven to be an exceptional tool in every aspect. The platform is designed with user-friendliness at its core, making it incredibly easy to navigate, even for those who may not be tech-savvy. Its intuitive interface ensures that tasks can be completed quickly and efficiently, allowing users to focus on delivering excellent guest experiences rather than getting bogged down by complicated systems. The thoughtful design enables users to find exactly what they need without unnecessary complexity, making it a joy to use. The analytics provided by GuestRevu are not only insightful but also highly actionable. They go beyond surface-level metrics to deliver deep, relevant insights that empower businesses to make informed decisions. The reporting is clear, concise, and tailored ...

Business optimisation Manager

2.1133575069549 months ago

Verified

... While GuestRevu's platform excels in providing an intuitive and user-friendly experience, there is an opportunity to enhance its functionality by making data export options even more versatile. The ability to view and generate PDFs directly within the platform is incredibly convenient and allows for seamless reporting. However, there are occasions when documenting specific information in Excel is necessary, particularly for deeper analysis or integration with other systems. Currently, exporting detailed data into Excel can feel a bit time-consuming, especially when dealing with specific or segmented datasets. Streamlining this process—perhaps by offering more tailored export options or automating repetitive tasks—would make an already efficient platform even more powerful. That said, the platform's strengths far outweigh this minor limitation, and the flexibility ...

General manager

2.1133575071677 months ago

Verified

... Nothing, all aspects are exceptional. Our rep Amy Bradford is just wonderful and helps us. ...

Director of IT

2.081099442795 months ago

Verified

... GuestRevu's comprehensive platform has transformed how we manage both guest satisfaction surveys and our online reputation across multiple review channels. Their system excels at proactively collecting guest feedback through well-timed surveys while simultaneously monitoring and managing our online reputation across various platforms. This dual approach ensures no guest voice goes unheard.The immediate insights into guest feedback and reviews empower our teams to swiftly ...

Director of IT

2.0810994429353 months ago

Verified

... GuestRevu's comprehensive platform has transformed how we manage both guest satisfaction surveys and our online reputation across multiple review channels. Their system excels at proactively ...

Director of IT

2.0810994430746 months ago

Verified

... GuestRevu: Revolutionizing Guest Experience Through Feedback Intelligence ...

Director of IT

2.081099443209 months ago

Verified

... GuestRevu's comprehensive platform has transformed how we manage both guest satisfaction surveys and our online reputation across multiple review channels. Their system excels at proactively ...

Co-Founder

1.9198091207639 months ago

Verified

... Great customer support! ...

Co-Founder

1.9198091209136 months ago

Verified

... More analytics in the custom guest survey would be nice. Ideally, the system suggest how we can analyze free-format questions. ...

Co-Founder

1.9198091211656 months ago

Verified

... The staff are very attentive to respond and helpful. Tools are generally intuitive and works well with most channels' integration. ...

Co-Founder

1.919809121415 months ago

Verified

... More analytics in the custom guest survey would be nice. Ideally, the system suggest how we can analyze free-format questions. ...

Co-Founder

1.9198091216782 months ago

Verified

... The staff are very attentive to respond and helpful. Tools are generally intuitive and works well with most channels' integration. ...

Co-Founder

1.919809121931 months ago

Verified

... The staff are very attentive to respond and helpful. Tools are generally intuitive and works well with most channels' integration. ...

Sales and Makreting Manager

1.9198091221797 months ago

Verified

... An incredible tool which helps us collate vital information in relation to our service delivery strategy. In addition to this, having all data housed in 1 place allows us to strength our BTC ...

Sales and Makreting Manager

1.9198091224317 months ago

Verified

... The system is very detailed and informative. If there was a way we could plug this into our reservations system so that the info would extrauplate across platforms that would be invaluable. ...

Sales and Makreting Manager

1.9198091225795 months ago

Verified

... An incredible tool which helps us collate vital information in relation to our service delivery strategy. In addition to this, having all data housed in 1 place allows us to strength our BTC ...

Sales and Makreting Manager

1.9198091227236 months ago

Verified

... Amazing Systems ...

Sales and Makreting Manager

1.91980912292 months ago

Verified

... An incredible tool which helps us collate vital information in relation to our service delivery strategy. In addition to this, having all data housed in 1 place allows us to strength our BTC ...

Business Support Manager - Hotels & Inns

1.8875510585786 months ago

Verified

... This product gives us real feedback from our guests on the areas of the business that matter too us. We can tailor the questionaries to our specific needs and is an easy tool to use. ...

Business Support Manager - Hotels & Inns

1.8875510587261 months ago

Verified

... Overall, like i have said before it does what it says on the tin, and we get the information back that we need - occasionally some of the reports dont fit on a page, or cannot be filtered into what ...

Business Support Manager - Hotels & Inns

1.8875510588594 months ago

Verified

... Overall, like i have said before it does what it says on the tin, and we get the information back that we need - occasionally some of the reports dont fit on a page, or cannot be filtered into what ...

Business Support Manager - Hotels & Inns

1.8875510590722 months ago

Verified

... This product gives us real feedback from our guests on the areas of the business that matter too us. We can tailor the questionaries to our specific needs and is an easy tool to use. ...

Director of Guests

1.8552929947898 months ago

Verified

... Top survey company ...

Director of Guests

1.8552929949518 months ago

Verified

... Top survey company ...

CoFounder

1.694002672503 months ago

Verified

... Ultimate Review Dashboard For Our Hostel Brand ...

CoFounder

1.6940026726325 months ago

Verified

... I would like to see a strong connection with AirBnB so that the guest review score percentages come into Guest Revu. ...

Director of Sales

1.6617446083539 months ago

Verified

... Help full for controlling our guests needs ...

Director of Sales

1.6617446085282 months ago

Verified

... Easy to Seeing the guests comment, it’s help us to improve more better, To see our competitors movement and what they do. ...

Director of Sales

1.6617446087814 months ago

Verified

... Easy to Seeing the guests comment, it’s help us to improve more better, To see our competitors movement and what they do. ...

Director of Sales

1.6617446090065 months ago

Verified

... Feature from tools menu more easy to use, available Language in “Bahasa” version, how to know the competitor do about the promo campaign. ...

Director of Sales

1.661744609232 months ago

Verified

... Feature from tools menu more easy to use, available Language in “Bahasa” version, how to know the competitor do about the promo campaign. ...

IT

1.6294865449623 months ago

Verified

... Easy to enter, not complicated ...

Group Marketing & Sales Manager

1.629486545199 months ago

Verified

... Realtime Guest Feedback and simple reputation management ...

Group Marketing & Sales Manager

1.6294865453539 months ago

Verified

... Realtime Guest Feedback and simple reputation management ...

Group Marketing & Sales Manager

1.6294865456104 months ago

Verified

... Realtime Guest Feedback and simple reputation management ...

Group Marketing & Sales Manager

1.6294865457676 months ago

Verified

... Realtime Guest Feedback and simple reputation management ...

General Manager

1.6294865459991 months ago

Verified

... GuestRevu is an excellent tool to give your guest the opportunity to really tell you what they think. Through this and their integration with other online review platforms like Google, Booking.com ...

General Manager

1.6294865461858 months ago

Verified

... GuestRevu is an excellent tool to give your guest the opportunity to really tell you what they think. Through this and their integration with other online review platforms like Google, Booking.com and TripAdvisor, you truly get a sense of where you excel and what you need to work on. The rest of their consolidated ...

General Manager

1.6294865463243 months ago

Verified

... GuestRevu is an excellent tool to give your guest the opportunity to really tell you what they think. Through this and their integration with other online review platforms like Google, Booking.com and TripAdvisor, you truly get a sense of where you excel and what you need to work on. The rest of their consolidated reporting is also excellent, with both detailed reports and 'snapshots ...

General Manager

1.6294865464587 months ago

Verified

... GuestRevu is an excellent tool to give your guest the opportunity to really tell you what they think. Through this and their integration with other online review platforms like Google, Booking.com ...

General Manager

1.6294865465868 months ago

Verified

... Ease of use and detailed ...

General Manager

1.6294865467201 months ago

Verified

... Perhaps adding graphs to a customized report would be great added feature. The info can be exported and can do it yourself but would be great to have more customizing options for reports and what you ...

General Manager

1.629486546903 months ago

Verified

... Perhaps adding graphs to a customized report would be great added feature. The info can be exported and can do it yourself but would be great to have more customizing options for reports and what you ...

General Manager

1.6294865471513 months ago

Verified

... Perhaps adding graphs to a customized report would be great added feature. The info can be exported and can do it yourself but would be great to have more customizing options for reports and what you ...

Director of Marketing & Brand

1.5972284829021 months ago

Verified

... How it can easily manage and sort all of our different areas from hotel to restaurants. The instant email notifications from surveys to reviews are always great and really helpful! As well as the ...

Director of Marketing & Brand

1.5972284831429 months ago

Verified

... How it can easily manage and sort all of our different areas from hotel to restaurants. The instant email notifications from surveys to reviews are always great and really helpful! As well as the ...

Director of Marketing & Brand

1.5972284833617 months ago

Verified

... The ability to make some of the changes ourselves that we currently cannot like building/editing surveys or setting up new accounts. But the team is always so helpful in our requests. ...

Regional Sales Manager

1.564970419089 months ago

Verified

... Guest surveys & feedback ...

Regional Sales Manager

1.5649704192309 months ago

Verified

... Guest surveys & feedback ...

Regional Sales Manager

1.5649704194052 months ago

Verified

... GuestRevu is a very practical and straight forward platform to use for reputation management and we have seen an increase in the number of reviews left for both our hotel and restaurant since ...

Regional Sales Manager

1.5649704195385 months ago

Verified

... Guest surveys & feedback ...

Regional Sales Manager

1.5649704197357 months ago

Verified

... GuestRevu is a very practical and straight forward platform to use for reputation management and we have seen an increase in the number of reviews left for both our hotel and restaurant since starting to use it. The set up of the survey was easy and can be personalized, as is the way in which we collect the the data. The reporting function is very helpful with a summary ...

Regional Sales Manager

1.5649704199253 months ago

Verified

... GuestRevu is a very practical and straight forward platform to use for reputation management and we have seen an increase in the number of reviews left for both our hotel and restaurant since starting to use it. The set up of the survey was easy and can be personalized, as is the way in which we collect the the data. The reporting function is very helpful with a summary, and easy to use filters to pinpoint ...

Community Manager

1.6617446136163 months ago

Verified

... Easy to see reviews Easy to respond to those reviews calculates your average percentage which is very help when trying to do reports. ...

Community Manager

1.6617446137653 months ago

Verified

... Time it take to filter into guest revue and show that you have responded and updated that you have completed the comments. ...

Community Manager

1.661744613999 months ago

Verified

... Time it take to filter into guest revue and show that you have responded and updated that you have completed the comments. ...

Community Manager

1.6617446141443 months ago

Verified

... Easy to see reviews Easy to respond to those reviews calculates your average percentage which is very help when trying to do reports. ...

Community Manager

1.6617446143675 months ago

Verified

... Time it take to filter into guest revue and show that you have responded and updated that you have completed the comments. ...

Community Manager

1.6617446146139 months ago

Verified

... Time it take to filter into guest revue and show that you have responded and updated that you have completed the comments. ...

Commercial Director

1.4359381631702 months ago

Verified

... Excellent customer service, quick & efficient replies to any queries, confirmation email confirming resolution of query. Portal easy to use & navigate with timely reports summarizing previous period ...

Commercial Director

1.4359381633079 months ago

Verified

... Noting to improved -Really like the detail in the reports which can be downloaded in different formats with different information. ...

Commercial Director

1.4359381634438 months ago

Verified

... Excellent customer service, quick & efficient replies to any queries, confirmation email confirming resolution of query. Portal easy to use & navigate with timely reports summarizing previous period ...

Commercial Director

1.4359381636582 months ago

Verified

... Excellent customer service, quick & efficient replies to any queries, confirmation email confirming resolution of query. Portal easy to use & navigate with timely reports summarizing previous period ...

Commercial Director

1.4359381638519 months ago

Verified

... Excellent customer service, quick & efficient replies to any queries, confirmation email confirming resolution of query. Portal easy to use & navigate with timely reports summarizing previous period ...

Commercial Director

1.4359381640595 months ago

Verified

... Excellent customer service, quick & efficient replies to any queries, confirmation email confirming resolution of query. Portal easy to use & navigate with timely reports summarizing previous period ...

Commercial Director

1.4359381643011 months ago

Verified

... Noting to improved -Really like the detail in the reports which can be downloaded in different formats with different information. ...

Consultant

1.4359381645389 months ago

Verified

... Seamless operation, survey useful and timely, saves time on collecting review from other platforms, making reputation management and feedback much easier to collect and handle. ...

Consultant

1.4359381646868 months ago

Verified

... Seamless operation, survey useful and timely, saves time on collecting review from other platforms, making reputation management and feedback much easier to collect and handle. ...

Consultant

1.435938164835 months ago

Verified

... Seamless operation, survey useful and timely, saves time on collecting review from other platforms, making reputation management and feedback much easier to collect and handle. ...

General Mananger

1.4359381649795 months ago

Verified

... Personally nothing, worked on this for years and love the improvements that comes regularly. I enjoy working on it 100% ...

General Mananger

1.4359381651221 months ago

Verified

... Guest Revu is absolutely amazing. Also such a joy to work on and informative in all aspects. ...

General Mananger

1.4359381652636 months ago

Verified

... Guest Revu is absolutely amazing. Also such a joy to work on and informative in all aspects. ...

Director of Sales and Marketing

1.4359381653958 months ago

Verified

... So easy to use. Visually it is easy on the eye, and the depth of information and details provided is excellent. We love the customizable nature of this platform, however we especially love the ...

Director of Sales and Marketing

1.4359381655205 months ago

Verified

... So easy to use. Visually it is easy on the eye, and the depth of information and details provided is excellent. We love the customizable nature of this platform, however we especially love the ...

Director of Sales and Marketing

1.4359381656612 months ago

Verified

... So easy to use. Visually it is easy on the eye, and the depth of information and details provided is excellent. We love the customizable nature of this platform, however we especially love the translation ...

Director of Sales and Marketing

1.4359381658053 months ago

Verified

... So easy to use. Visually it is easy on the eye, and the depth of information and details provided is excellent. We love the customizable nature of this platform, however we especially love the ...

General Manager

1.4036801014139 months ago

Verified

... Comprehensive evaluation platform ...

General Manager

1.4036801015423 months ago

Verified

... We are a luxury 4 stars hotel were built in 2011 which already exist for 13 years in operations however with this very detail review platform has successfully create connection between customer and ...

General Manager

1.4036801017212 months ago

Verified

... If I could suggest your filter could expand not only collecting review from Booking.com and Google but with any other booking platform such as Expedia which already exist in your dashboard anyway. ...

General Manager

1.4036801019683 months ago

Verified

... We are a luxury 4 stars hotel were built in 2011 which already exist for 13 years in operations however with this very detail review platform has successfully create connection between customer and ...

General Manager

1.4036801022316 months ago

Verified

... We are a luxury 4 stars hotel were built in 2011 which already exist for 13 years in operations however with this very detail review platform has successfully create connection between customer and ...

General Manager

1.4036801023775 months ago

Verified

... If I could suggest your filter could expand not only collecting review from Booking.com and Google but with any other booking platform such as Expedia which already exist in your dashboard anyway. ...

Digital Consultant

1.3714220380074 months ago

Verified

... The layout is very clean and enables you to drill-down on any review easily. Plus, the system flags all reviews that have or need a management response. Auto-responders may prove useful. ...

Founder

1.3714220381392 months ago

Verified

... Fantastic support & survey product. ...

Founder

1.3714220382915 months ago

Verified

... Fantastic support & survey product. ...

Founder

1.3714220384315 months ago

Verified

... Fantastic support & survey product. ...

Founder

1.3714220385648 months ago

Verified

... Very easy to use and follow user interface. The platform is such that multiple properties can be monitored from one 1 login which is great for growing businesses like us. The API ability into many platforms means guest emails are pulled into the survey platform and automatically sent - a great feature given the time it saves for ops. And no client is ever missed out in the process. We like the ability to combine various review websites and compare reputation against other operators. The customizable survey looks professional and works ...

Founder

1.3714220387033 months ago

Verified

... Very easy to use and follow user interface. The platform is such that multiple properties can be monitored from one 1 login which is great for growing businesses like us. The API ability into many platforms means guest emails are pulled into the survey platform and automatically sent - a great feature given the time it saves for ops. And no client is ever missed out in the process. We like the ability to combine various review websites and compare reputation against other operators. The customizable survey looks professional and works fast. The well presented and pre-built TripAdivsor review at the end is handy as Guests are basically doing 2 surveys/reviews in one session! Fantastic product to use to collect and collate reviews. Translate ...

Founder

1.3714220388292 months ago

Verified

... Very easy to use and follow user interface. The platform is such that multiple properties can be monitored from one 1 login which is great for growing businesses like us. The API ability into many platforms means guest emails are pulled into the survey platform and automatically sent - a great feature given the time it saves for ops. And no client is ever missed out in the process. We like the ability to combine various review websites and compare reputation against other operators. The customizable survey looks professional and works fast. The well presented and pre-built TripAdivsor review at the end is handy as Guests are basically doing 2 surveys/reviews in one session! Fantastic product to use to collect and collate reviews. Translate language is also a great feature for non ...

Founder

1.3714220389568 months ago

Verified

... Very easy to use and follow user interface. The platform is such that multiple properties can be monitored from one 1 login which is great for growing businesses like us. The API ability into many platforms means guest ...

Founder

1.3714220390957 months ago

Verified

... Very easy to use and follow user interface. The platform is such that multiple properties can be monitored from one 1 login which is great for growing businesses like us. The API ability into many platforms means guest emails are pulled into the survey platform and automatically sent - a great feature given the time it saves for ops. And no client is ever missed out in the process. We like the ability to combine various review ...

Founder

1.3714220392264 months ago

Verified

... Fantastic support & survey product. ...

Founder

1.3714220394519 months ago

Verified

... Very easy to use and follow user interface. The platform is such that multiple properties can be monitored from one 1 login which is great for growing businesses like us. The API ability into many platforms means guest emai ...

Founder

1.3714220396875 months ago

Verified

... Very easy to use and follow user interface. The platform is such that multiple properties can be monitored from one 1 login which is great for growing businesses like us. The API ability into many platforms means guest emails are pulled into the survey platform and automatically sent - a great feature given the time it saves for ops. And no client is ever missed out in the process. We like the ability to combine various review websites and compare ...

Founder

1.3714220399104 months ago

Verified

... Ability to modify guest survey without having to engage support as this is simple work. Would prefer to respond to reviews directly from GuestRevu instead of open the review website separately. ...

Online Sales

25.514083243287 days ago

Verified

... GuestRevu has been a transformative tool for our business. It seamlessly consolidates reviews from all our properties, providing clear insights into guest feedback. The intuitive dashboard makes it easy to identify trends, address ...

Group Marketing Manager

17.514083250718 days ago

Verified

... GuestRevu have offered excellent service to make the set up process a very straight forward and time efficient professional project. It was important for us that we had a quality feedback that would integrate into our new CRM (Cendyn) and provide the best possible way of collating all the feedback from our guests. The importance of a more analytic ...

General Manager

3.7262607565479 months ago

Verified

... Easy to use. Can communicate with guests directly and track and trace the origin. I like the graphs shown and the in-depth statistics ...

General Manager

3.7262607567324 months ago

Verified

... GuestRevu vs Guest Reviews ...

Marketing Coordinator

3.7262607568795 months ago

Verified

... Very satisfied with their service and platform ...

Lodge Custodian

3.4681962409009 months ago

Verified

... Everything. Easy to navigate to the report you are looking for. Reports are accurate and easy to understand. Competitors section, important to know how your competitors are doing. ...

General manager

2.1133575313601 months ago

Verified

... Nothing, all aspects are exceptional. Our rep Amy Bradford is just wonderful and helps us. ...

Director of IT

2.0810994669848 months ago

Verified

... GuestRevu's comprehensive platform has transformed how we manage both guest satisfaction surveys and our online reputation across multiple review channels. Their system excels at proactively ...

Co-Founder

1.9198091445367 months ago

Verified

... More analytics in the custom guest survey would be nice. Ideally, the system suggest how we can analyze free-format questions. ...

Business Support Manager - Hotels & Inns

1.8875510801486 months ago

Verified

... Overall, like i have said before it does what it says on the tin, and we get the information back that we need - occasionally some of the reports dont fit on a page, or cannot be filtered into what ...

Business Support Manager - Hotels & Inns

1.8875510803435 months ago

Verified

... Overall, like i have said before it does what it says on the tin, and we get the information back that we need - occasionally some of the reports dont fit on a page, or cannot be filtered into what ...

Business Support Manager - Hotels & Inns

1.887551080575 months ago

Verified

... Overall, like i have said before it does what it says on the tin, and we get the information back that we need - occasionally some of the reports dont fit on a page, or cannot be filtered into what ...

Director of Sales

1.6617446291876 months ago

Verified

... Feature from tools menu more easy to use, available Language in “Bahasa” version, how to know the competitor do about the promo campaign. ...

Director of Sales

1.6617446294411 months ago

Verified

... Easy to Seeing the guests comment, it’s help us to improve more better, To see our competitors movement and what they do. ...

Director of Sales

1.6617446296748 months ago

Verified

... Easy to Seeing the guests comment, it’s help us to improve more better, To see our competitors movement and what they do. ...

IT

1.6294865653812 months ago

Verified

... Good UX/UI, Easy to use, Support easy to contact, User friendly - Thank you so much for survey in this time. ...

Group Marketing & Sales Manager

1.629486565591 months ago

Verified

... Guest Revu gives us real time guest feedback with easily identifiable areas for improvement as well as acknowledgement of departments who consistently deliver on high service standards. The easy access ...