GuestRevu

Ranked 1 (out of 39) in Reputation Management

Reputation Management

Quickly and easily gather feedback from your guests and actively manage your online reputation

Ratings Snapshot

Certificate of Excellence
Read 283 reviews
94%
Recommend
HTR Score icon
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #1 out of 39 in Reputation Management

Ease of Use
4.6/5
ROI
4.6/5
Implementation
4.6/5
Customer Support
4.7/5
Verified Customer Support

GuestRevu’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more
Most popular for
  • Luxury Hotels 80 verified reviews
    96%
    80 verified reviews
  • Boutiques Leader: GuestRevu
    94%
    62 verified reviews
  • Resorts Leader: TrustYou
    96%
    44 verified reviews
  • Bed & Breakfast & Inns Leader: GuestRevu
    94%
    39 verified reviews
  • Branded Hotels Leader: TrustYou
    96%
    35 verified reviews
  • Extended Stay & Serviced Apartments 10 verified reviews
    85%
    10 verified reviews
  • Hostels Leader: GuestRevu
    99%
    9 verified reviews
  • Limited Service & Budget Hotels 9 verified reviews
    97%
    9 verified reviews
  • RV Parks & Campgrounds 5 verified reviews
    96%
    5 verified reviews
  • Airport/Conference Hotels Leader: TrustYou
    100%
    4 verified reviews
  • City Center Hotels 3 verified reviews
    80%
    3 verified reviews
  • Vacation Rentals & Villas 3 verified reviews
    100%
    3 verified reviews
  • Casinos Leader: TrustYou
    100%
    1 verified reviews

GuestRevu Overview

Top Alternative: TrustYou (Reputation)

GuestRevu Overview

• Try GuestRevu LITE • Free Forever • guestrevu.com/get-guestrevu-lite • Through automated guest surveys, review collection and consolidated reporting, we help busy hospitality professionals to listen, learn from and earn from their guests (request a demo on our website, linked below). GuestRevu is focused on making your life easier and saving you time with TripAdvisor and Google integrat...

About GuestRevu

Founded in 2014 | Headquarters in United Kingdom | 22 employees

Integrates with

  • Property Management Systems
  • Channel Managers
  • Hotel Management Software
Browse integrations (38 verified)

Pros & Cons

Like 94% recommend

Regional Operations Manager

Detail information analysis as well as the information on the dashboard look

General Manager

GuestRevu helps us as a business improve the number of reviews going to TripAdvisor, which in turn has increased our ranking, our customer feedback response has improved with better understanding of what our customers ar...

General Manager

* The hotel has for the first time real feedback * Timely updated profile * Prompt Technical support * Easy and user friendly for our guest

Managing Directer

To be honest not much. I use this for multiple properties and as mentioned above its a key metric for all the businesses I'm involved in.

General Manager

I don't have any points to mention here. I am very satisfied with the product on the whole and would highly recommend the system to hoteliers who are looking to improve upon their guests experience.

Reservationist

All guest email addresses could be automatically obtained from our systems for a more efficient review generation from all guests and not just the ones manually put through.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

The GuestRevu Products provide one of the most vital pieces of information for a potential guest choosing their Hotel. One of their products , the Reputation Management tool manages all of the previous guests reviews.

by David Byrne (AskSuite) on December 15, 2021

See more answers (13)
Question:

What differentiates this product or service from the competition?

Answer:

GuestRevus products are easy to use, easy to integrate and easily manageable. This makes the collobartion of all the Hotels reviews a simple process but yet very effective. The team are also very easy to deal with.

by David Byrne (AskSuite) on December 15, 2021

See more answers (13)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

My advice would be to get full visibility of the product, i.e a Demo. The Demo will show. you the power of the tools to enable your Hotel to present the reviews and Surveys to the potential clients and past clients.

by David Byrne (AskSuite) on December 15, 2021

See more answers (13)
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+ 11 recommend
Recommended by Show More (9)

GuestRevu Alternatives

View GuestRevu alternatives

Find the perfect fit

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GETTING STARTED

Download the 2023 Reputation Management buyer’s guide

Free download
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Features

Surveys & Feedback

4/5 features

Review Generation

4/5 features

Follow-up & Resolution

4/5 features

Reporting, Analytics & Insights

4/5 features

Channels

4/5 features

Active Markets

MARKETS SERVED
  • Central America
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • South Africa
  • United Kingdom
  • Kenya
  • United States of America
  • Tanzania
  • Botswana
  • Zambia
  • Ireland

283 Verified GuestRevu Reviews

Likelihood to Recommend
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December 24, 2022

GuestRevu Review: GUESTRevu Good Service

General Manager from Branded Hotels in Bloemfontein (South Africa)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Their customer service is always the best. I also like the fact that all the different review sights are consolidated on one sight.

What do you dislike or think could be improved?

Nothing Nothing Nothing Nothing Nothing Nothing Nothing Nothing Nothing Nothing Nothing Nothing Nothing Nothing Nothing Nothing Nothing Nothing Nothing Nothing

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 16, 2022

GuestRevu Review: The Ease

Owner from Other in Hoedspruit (South Africa)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

It is wonderful to see all you reviews in one place and also the tips on how to manage reviews.

What do you dislike or think could be improved?

GuestRevu are teaching me so at this stage I am learning from them. I am happy with the membership. Good luck

Customer Support
4
Ease of Use
5
Value for money
n/a
Implementation
4

December 14, 2022

GuestRevu Review: Great hospitality app

General Manager from Boutiques in East (South Africa)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Seamless and very user friendly. Integrates well with the guest and provides real time data to the lodge. Highly recommended. Had not heard of Guestrevu before I moved to the lodge. Always used Tripadviso...

What do you dislike or think could be improved?

When going to reviews it would be nice to see all of them at once instead of opening one at a time

Customer Support
4
Ease of Use
5
Value for money
5
Implementation
5

December 14, 2022

GuestRevu Review: Easy app to use.

HOD Housingkeeping from Boutiques in East (South Africa)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Guests can leave detailed feed back. Easy to read their comments. The layout is appealing. All the important questions are asked.

What do you dislike or think could be improved?

The app does not allow for all the reviews to be read at once, you have to open them individually.

Customer Support
4
Ease of Use
5
Value for money
n/a
Implementation
n/a

December 14, 2022

GuestRevu Review: Best Reputation management Software

General Manager from Luxury Hotels in Cape Town (South Africa)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Having the feedback of our clients helps us to improve on all aspects of our guests experience. It helps us to focus our attention to key areas for improvement/trainiung and also highlights our top perfor...

What do you dislike or think could be improved?

Access to remove certain reviews or feedback by a dedicated manager within the business would be helpful. In the industry establishments get bullied by clients from time to time often giving incorrect or ...

Customer Support
4
Ease of Use
5
Value for money
5
Implementation
5

December 14, 2022

GuestRevu Review: Reputation Management.

Guest Services from Boutiques in Marquette (United States of America)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

Guest Revu makes handling feedbacks and reviews easily. It covers almost all the parameters needed to handle Reputation Management efficiently.

What do you dislike or think could be improved?

All kinds of Guest Sentiment should be marked with Color Indications. Which can help understand what guest is trying to say.

Customer Support
4
Ease of Use
4
Value for money
5
Implementation
5

Pricing

Freemium (hotel can trial for free)
free product tier
Implementation fee
Less than $1000
Monthly subscription (/room/month)
$3/room/month - $6/room/month

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Popular GuestRevu Integrations

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