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ROH
4.9 (88 REVIEWS)
HT Score
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
ROH
Ranked 1 (out of 123) in Payments Processing Software
2026 Winner
Hotel Software
Hoteliers voted ROH as the #1 Payments Processing Software provider in the 2026 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldFinancial infrastructure powering the future of hospitality
98% recommended by 59 hotels
Highgate, Loews Hotels, Auberge & 56 others
Bell - AI powered product analyst
I analyzed all of ROH’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
ROH is praised as a hotel payments and contracting hub that saves sales teams time by automating invoice creation, payment reminders, and e-signatures while keeping deposits, contracts, and receipts in one place. Reviewers say it improves cash flow, reduces manual follow-up, and makes it easier for hotels to collect payments, coordinate with clients, and stay organized. Buyers should note repeated requests for deeper PMS/Delphi/Salesforce integration, stronger payment authorization options, and better visibility into invoice history and status.
Highgate, Loews Hotels, Auberge & 56 others
Read their reviewsWhat Types of Hotels ROH is Popular For
Size
1 | X-Small (1-9 room)
2 | Small (10-49 room)
9 | Mid-Sized (50-99 room)
43 | Large (100-499 room)
30 | X-Large (500+ room)
Country
82 | United States
1 | Mexico
1 | Canada
1 | United Kingdom
Type
47 | Luxury Hotels
46 | City Center Hotels
45 | Branded Hotels
42 | Boutique Hotels
35 | Resorts
31 | Airport/Conference Hotels
23 | Bed & Breakfast & Inns
15 | Limited Service & Budget Hotels
5 | Extended Stay & Serviced Apartments
3 | Hostels
3 | RV Parks & Campgrounds
3 | Vacation Rentals & Villas
1 | Casinos
Region
84 | North America
1 | Europe
Category
85 | Payments Processing Software
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What is ROH?
Founded in 2023 | Headquarters in New York (United States) | 27 employees
ROH is a sophisticated payments platform tailored specifically for the hospitality industry. It efficiently automates payment processing for hotels by streamlining invoice generation and scheduling, while still allowing for manual adjustments when needed. The platform enhances cash flow and operational efficiency by managing guest payments promptly. Its real-time reporting and notification features enable hotel staff to focus on strategic, revenue-generating activities. Designed with user-friendliness in mind, ROH integrates seamlessly into existing hotel operations to transform payments into a strategic business asset.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of ROH products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
ROH Reviews Analyzed: 44
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
ROH Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by ROH
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
ROH's Provided Description:
"ROH provides you with an intelligent payments platform to make every dollar more profitable. With the right financial infrastructure in place, you can turn payments into a strategic growth lever making every piece of business more valuable."
FAQs
Features
Workflow Automation
4/5 features
Payment Methods
4/5 features
Security & Fraud Prevention
4/5 features
Multi-Currency
4/5 features
Adjustments
4/5 features
Hardware
4/5 features
ROH Reviews Summary
Ease of Use
4.9/5
Customer Support
4.9/5
ROI
4.8/5
Implementation
4.9/5
Recommended by
Achievements
This vendor's trending score is rising, ROH is the #1 most trending product in the Payments Processing Software category (out of 123) and the #66 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreROH’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseHoteliers voted ROH as the #1 Payments Processing Software provider in the 2026 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
ROH Pricing
Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.
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References
"The value was immediate and obvious from both the automation and profitability perspective. We’re benefiting from greater operational efficiencies, reducing fraud and freeing up our team members’ time to perform more meaningful work."
Ankur Randev
Principal & Chief Commercial Officer @
"ROH has been a game-changer for our hotel. It’s a powerful tool that has made us way more efficient. We’ve eliminated all outstanding debt and now nothing goes past 60 days. I would tell any hotel GM or accounting team that they need ROH to be successful."
Matt Korsos
General Manager @
Le Meridien St. Louis Clayton
"Our team is able to focus more on revenue, which is the most important thing rather than administrative work. When you have an opportunity to really build a relationship with your vendor, you're much more inclined to trust them, trust in the process and trust in the product itself. It’s great to have a system that makes sure all information is up to date, and obviously collecting money is very important."
Brittany Rice
Director of Sales @
Westgate Historic Williamsburg Resort
"ROH has given us more autonomy over our group sales process. The accessibility of ROH for our entire sales team has really allowed us to keep on track with our billing, response time to clients and our internal accounting."
Megan Alvarez
Senior Catering Sales Manager @
Featured Customers
Hotelier Rating
Looking for specific info?
10
Easy contract and payment process that helps bookings
Complex Senior Sales Manager from 500+ room Boutique in Las Vegas (United States)
Verified
2 days ago
Customer Service, user friendly, reminders for client on signing contract, payment link and paying invoices. This process makes it easy for my client and helps me out with the booking process. Thank you!
United States
United States
Complex Senior Sales Manager
X-Large Hotel
10
Huge help processing OTA payments — could capture same-day Booking.com faster
Director Front Office from 200 to 499 room Bed & Breakfast & Inn in San Francisco (United States)
Verified
5 days ago
ROH is a huge help with helping to process our OTA payments - Booking.com in particular. It takes a huge amount of work off of our Front Office team, and ensures the payments are always processed correctly and in a timely manner.
United States
United States
Director Front Office
Large Hotel
9
Easy deposit tracking and reminders — sync could be tighter
Staff Accountant from 200 to 499 room Bed & Breakfast & Inn in Phoenix (United States)
Verified
7 days ago
I like how it tracks all deposits and payments, sends reminders to clients & easy to navigate, easy to use.
United States
United States
Staff Accountant
Large Hotel
10
Easy-to-use payments with clear visibility — but the interface needs work
Director of Sales and Marketing from 75-99 room Boutique in Seattle (United States)
Verified
8 days ago
What I like most about the ROH payment system is its ease of use and efficiency. It streamlines the payment process, reduces manual work, and provides clear visibility into transaction status, making it easier to manage billing and collections.
United States
United States
Director of Sales and Marketing
Mid-Sized Hotel
10
Reliable and professional, with room to improve cross-department collaboration
Sales coordinator from 500+ room Airport/Conference Hotel in Miami (United States)
Verified
9 days ago
Consistently demonstrates reliability, professionalism, and dedication to the company by maintaining strong working relationships, communicating effectively, supporting team members, and completing responsibilities efficiently and accurately.
United States
United States
Sales coordinator
X-Large Hotel
6
Easy to use and looks professional — but needs FDC integration
Group Sales Manager from 200 to 499 room Branded Hotel in San Diego (United States)
Verified
9 days ago
Easy to use, don't have to convert to pdf, sends receipts to clients, can send everything to clients, looks professional.
United States
United States
Group Sales Manager
Large Hotel
10
Automation that saves time — but card authorization needs work
Sales Coordinator from 200 to 499 room Branded Hotel in Allen (United States)
Verified
9 days ago
The automation built into ROH makes the sales process really easy. From the initial booking important, it pulls everything from the contract and then sets the booking to those deadlines. There's less clicking through and adding elements to these bookings. Another added benefit is the auto-invoicing too! It will make sure the client gets tho...
United States
United States
Sales Coordinator
Large Hotel
5
Multiple documents at once, but too much manual setup
Conference Services and Catering Manager from 200 to 499 room Branded Hotel in San Diego (United States)
Verified
9 days ago
I really like the fact that I can send multiple documents to be signed at once to the same client.
United States
United States
Conference Services and Catering Manager
Large Hotel
10
Easy payment links and reminders — but booking names can’t be changed
Group Sales Manager from 200 to 499 room Branded Hotel in Boston (United States)
Verified
9 days ago
I like that I can easily copy the payment link and include it directly in my email to the client. Also, the payment reminder feature is also very helpful for following up on outstanding payments.
United States
United States
Group Sales Manager
Large Hotel
10
User friendly and efficient, but the home screen needs work
Conference Services Coordinator from 200 to 499 room Bed & Breakfast & Inn in Williamsburg (United States)
Verified
9 days ago
I love how user friendly the entire platform is, for myself and for clients. It is very easy to input all of the required information and keep bookings organized. I also appreciate that I am able to edit anything I need to about bookings if things do not appear correctly to my clients, or if one of them needs to cancel an order I have invoi...
United States
United States
Conference Services Coordinator
Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
ROH addresses an important challenge for independent hotels: connecting financial activity across systems and helping ensure that payments and revenue are properly reconciled. That becomes particularly valuable in the independent hotel environment, where ownership, management, brand affiliation, technology providers, and payment systems may all operate somewhat independently. ROH helps create greater visibility across that ecosystem and can identify reconciliation discrepancies before they become more costly or time-consuming to resolve. From my perspective, that ability to bring greater financial clarity to an otherwise fragmented technology environment is one of the areas where ROH provides meaningful value.
Showing all answers to: "What does this product or service do well?"
ROH addresses an important challenge for independent hotels: connecting financial activity across systems and helping ensure that payments and revenue are properly reconciled.
That becomes particularly valuable in the independent hotel environment, where ownership, management, brand affiliation, technology providers, and payment systems may all operate somewhat independently. ROH helps create greater visibility across that ecosystem and can identify reconciliation discrepancies before they become more costly or time-consuming to resolve.
From my perspective, that ability to bring greater financial clarity to an otherwise fragmented technology environment is one of the areas where ROH provides meaningful value.
ROH really understands how hotels operate and where the pain points are between sales, finance, and operations. Their platform takes what used to be a messy, manual process and turns it into something simple, automated, and transparent. It gives hotels clear visibility over receivables and payments, saving time and reducing friction between teams. The automation alone is a huge win, but what’s even better is how intuitive and reliable the system feels in day-to-day use.
Question:
What differentiates this product or service from the competition?
Answer:
Independent hotels are continually being introduced to new point solutions, and each additional platform can create another system, login, integration, and process for an already busy property team to manage. What stands out to me about ROH is that it is designed around the complexity that already exists within a hotel’s financial ecosystem. Independent properties often have multiple stakeholders and multiple systems involved in a transaction, without one platform necessarily having visibility into the entire process. ROH helps close that gap by bringing the reconciliation process together and providing greater visibility into whether the financial activity across those systems aligns. Rather than simply introducing another isolated technology solution, its value is in helping connect and make sense of the systems a hotel is already using.
Showing all answers to: "What differentiates this product or service from the competition?"
Independent hotels are continually being introduced to new point solutions, and each additional platform can create another system, login, integration, and process for an already busy property team to manage.
What stands out to me about ROH is that it is designed around the complexity that already exists within a hotel’s financial ecosystem. Independent properties often have multiple stakeholders and multiple systems involved in a transaction, without one platform necessarily having visibility into the entire process.
ROH helps close that gap by bringing the reconciliation process together and providing greater visibility into whether the financial activity across those systems aligns. Rather than simply introducing another isolated technology solution, its value is in helping connect and make sense of the systems a hotel is already using.
What makes ROH stand out is that it’s built specifically for hospitality, not just adapted for it. They don’t just process payments—they help hotels make sense of their financial data and actually use it to improve performance. The team really “gets it” and they’re brilliant to work with: responsive, knowledgeable, and genuinely invested in helping their hotel partners succeed. It’s rare to find a tech partner that combines great design, innovation, and real understanding of the hotel world the way ROH does.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
I would encourage a hotelier not to evaluate ROH solely as a payments solution. Look at it through the broader lens of financial visibility, reconciliation, and the overall economics of the asset. For an independent hotel, the ability to have greater confidence in the numbers being presented to ownership, management, lenders, and other stakeholders can be extremely valuable. Just as importantly, reducing the amount of manual reconciliation required from the finance team allows those resources to be focused on higher-value activities such as financial analysis, forecasting, owner reporting, and other strategic priorities. I would evaluate ROH based not simply on what it processes, but on how much visibility and confidence it can bring to the hotel's overall financial operation.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
I would encourage a hotelier not to evaluate ROH solely as a payments solution. Look at it through the broader lens of financial visibility, reconciliation, and the overall economics of the asset.
For an independent hotel, the ability to have greater confidence in the numbers being presented to ownership, management, lenders, and other stakeholders can be extremely valuable. Just as importantly, reducing the amount of manual reconciliation required from the finance team allows those resources to be focused on higher-value activities such as financial analysis, forecasting, owner reporting, and other strategic priorities.
I would evaluate ROH based not simply on what it processes, but on how much visibility and confidence it can bring to the hotel's overall financial operation.
Take the time to really explore what ROH can do beyond just payments. It’s easy to think of it as another finance tool, but it actually has the potential to change how your teams work together. Bring both your finance and sales teams into the conversation early — once they see how the system automates the manual work and connects the dots between departments, the value becomes clear very quickly.
+ 0
recommend
Recommended by
Michael Osgood
Vice President
@
Preferred Hotels & Resorts
Rafael Pirassinunga
Senior Manager of Partnerships
@
Small Luxury Hotels of the World
Michael Osgood
Vice President
@
Preferred Hotels & Resorts
Rafael Pirassinunga
Senior Manager of Partnerships
@
Small Luxury Hotels of the World
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News
ROH
10 months ago
Le Méridien St. Louis Clayton Builds Financial Infrastructure with ROH, Recovering 90% of Outstanding Invoices in 60 Days
ROH
1 year ago
ROH Raises $9M in New Funding Led by Highgate Technology Ventures and Acrew Capital
ROH
1 year ago
Estancia La Jolla Hotel & Spa Selects ROH to Modernize Sales and Payments Processes, Increasing Cross-Team Visibility and Reducing Aging AR for Group Sales
ROH Integrations
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Support
Unverified
ROH has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
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