Senior Area Sales Manager

3 months ago

Verified

... The easiest way to send and receive payments! ...

Senior Area Sales Manager

3 months ago

Verified

... The easiest way to send and receive payments! ...

Asso director of catering & conference services

3 months ago

Verified

... Who would have thought that the cumbersome process of keeping track of and chasing deposits could become a mindless process? The ability to preset all deposit dates AND invoices nearly automates the process 100% to ensure that monies are kept on track. In addition, for payment made (and those not made) push notifications from the platform keep the user informed of the current status of all bookings. This also allow for easier follow up as needed. The ROHBot also simplifies the creation of new bookings on the app as well utilizing the later in OCR technology to convert even scanned ...

Asso director of catering & conference services

3 months ago

Verified

... There has never been a payment platform that has integrated seamless into a sales/catering app. If there is a way to tie this into Delphi/Salesforce and or other various similar platforms, it would truly make ROH part of a one stop app to handle all parts of the booking process via one app instead of several. In addition, several enhancements ...

Convention services manager

2 months ago

Verified

... Once setup, it is a life saving system. Helps save me time and I can focus on other tasks! The reminders and payment links make it easy for my clients to pay. ...

Convention services manager

2 months ago

Verified

... Did I forget to get payment? No worries, ROH has my back! ...

Catering Sales Manager

2 months ago

Verified

... As a sales manager for the hotel, I use ROH to collect payment for upcoming groups. I take only a few minutes to load a new booking into the portal and then I can quickly send information out to ...

Area Senior Catering Sales Manager

2 months ago

Verified

... The payment platform is incredibly user-friendly and easy to use. There aren't many "nuisance" buttons or arduous clicks to make - it is pretty much straight to the point and a joy to navigate. Another thing I love about ROH is their customer support. A special shoutout to Kasey Denton - he skills in partner ...

Area Senior Catering Sales Manager

2 months ago

Verified

... The payment platform is incredibly user-friendly and easy to use. There aren't many "nuisance" buttons or arduous clicks to make - it is pretty much straight to the point and a joy to navigate. Another thing I love about ROH is their customer support. A special shoutout to Kasey ...

Director of Finance

2 months ago

Verified

... The simple user interface that makes it easy for sales, events, accounting and the client to communicate and keep track of signed contracts, invoices sent, credit cards on file, scheduled deposits and completed payments. Keeping everything organized is what the platform does but the support staff is what makes ROH go above and beyond other platforms. Upon initial ...

Director of Finance

2 months ago

Verified

... The simple user interface that makes it easy for sales, events, accounting and the client to communicate and keep track of signed contracts, invoices sent, credit cards on file, scheduled deposits and completed payments. Keeping everything organized is what the platform does but the support staff is what makes ROH go above and beyond other platforms. Upon initial implementation Kasey ...

Director of FInance

2 months ago

Verified

... To summarize: worth it, use it. Yes!With 16 years of experience in Controller/Director roles at franchised properties across all major brands, I have had the opportunity to work with a wide range of systems, but none have impressed me quite like this one. This is the first platform I’ve used that genuinely bridges the gap between sales and accounting teams, allowing for seamless collaboration and better communication across departments. The system effortlessly tracks payments, contract signing statuses, and provides real time updates, which has dramatically improved our workflow. What sets this system apart is not just its functionality, but the company’s unwavering commitment to continuous improvement. They are highly responsive to feedback and actively encourage users to share suggestions ...

Director of FInance

2 months ago

Verified

... To summarize: worth it, use it. Yes!With 16 years of experience in Controller/Director roles at franchised properties across all major brands, I have had the opportunity to work with a wide range of systems, but none have impressed me quite like this one. This is the first platform I’ve used that genuinely bridges the gap between sales and accounting teams, allowing for seamless collaboration and better communication across departments. The system effortlessly tracks payments, contract signing statuses, and provides real time updates, which has dramatically improved our workflow. What sets this system apart is not just its functionality, but the company’s unwavering commitment to continuous improvement. They are highly responsive to feedback and actively encourage users to share suggestions for enhancements, which ensures the system evolves to meet the ever-changing needs of its users. Since implementing this software, we’ve seen a noticeable increase in both deposits and payments, significantly improving our cash flow. The ease with which the system integrates with our existing operations has been a huge advantage. The flexibility of the implementation process was one of the standout features, allowing us to adopt the system without disrupting daily operations. As a result, our financial processes are now streamlined, and we’ve reduced the stress that often comes with managing cash flow. Additionally, the fees for the service are very reasonable and competitive when compared to other platforms in the market. It is rare to find a solution that offers such comprehensive functionality at a price that makes sense for our business. The overall user experience has been outstanding, and the support team is always available ...

Group Sales Manager

2 months ago

Verified

... ROH is so user friendly and easy to use. It makes getting contracts signed and invoices paid so much easer by allowing us to send a link for electronic signature. The website itself is easy to navigate, not overwhelming like a lot of other systems. The staff is super responsive whenever we have questions and always finds ...

Senior Catering Sales Manager

2 months ago

Verified

... I would love to see ROH have the ability to add a 'hold' feature for payments where it's authorizing the payment without the formal charge on the card. I would also love to add more than one contact ...

Director of Sales

2 months ago

Verified

... Customized attention! ...

Director of Sales

2 months ago

Verified

... Working with ROH has been nothing short of perfection. Their payment processing software makes collecting event payments seamless and so easy. They worked with us to customize the system for our company. The response time has been incredible ...

Catering Sales Manager

2 months ago

Verified

... Nothing. There hasn't been any opportunity I've come across that my account director hasn't been able to solve for me. ...

Catering Sales Manager

2 months ago

Verified

... Excellent Platform and Amazing Customer Service ...

Supervisor Colonial Williamsburg

1 months ago

Verified

... Honestly, I cant think of anything! The service is superior! If I were 20 years younger I would try to go to work with these folks. ...

Supervisor Colonial Williamsburg

1 months ago

Verified

... In my 40 plus years of working experience, I have never worked with a more professional and friendly company than ROH. First class every time. When help is needed, every question is answered ...

SR Accounts Receivable

1 months ago

Verified

... ROH for the win ...

SR Accounts Receivable

1 months ago

Verified

... This system has streamlined our payments and allowed clients to make payments 24 hours a day (not just when we are in the office). They are also amazing communicators and act quickly on any ...

SR Accounts Receivable

1 months ago

Verified

... This system has streamlined our payments and allowed clients to make payments 24 hours a day (not just when we are in the office). They are also amazing communicators and act quickly on any ...

SR Accounts Receivable

1 months ago

Verified

... This system has streamlined our payments and allowed clients to make payments 24 hours a day (not just when we are in the office). They are also amazing communicators and act quickly on any ...

SR Accounts Receivable

1 months ago

Verified

... As this platform is always evolving, any suggestions have already been presented to ROH. They have either fixed them or are working on it now. ...

General Manager

1 months ago

Verified

... Love how willing and able the ROH team is to jump in an assist. They are quick to answer questions and help guide you through the process. Plus they really helped us dial in our collection efforts ...

General Manager

1 months ago

Verified

... Love how willing and able the ROH team is to jump in an assist. They are quick to answer questions and help guide you through the process. Plus they really helped us dial in our collection efforts ...

Director of Sales & Marketing

1 months ago

Verified

... 1. the product is extremely easy to use. Clients response time has decreased as a result. 2. The Support Team is responsive and driven to solve any question or situation that arises. 3. Most ...

Corporate and BT Sales Manager

1 months ago

Verified

... I enjoy the ROH bot, it allows me to get other work done while it makes my booking which is so nice! I love how secure credit cards are, never worrying about security issues. It is very user friendly ...

Corporate and BT Sales Manager

1 months ago

Verified

... I enjoy the ROH bot, it allows me to get other work done while it makes my booking which is so nice! I love how secure credit cards are, never worrying about security issues. It is very user friendly ...

meetings & Events Coordinator

26 days ago

Verified

... We absolutely love how easy it is to use this platform and how seamless it has made our operations. The user-friendly interface allows us to navigate efficiently, saving us valuable time and effort. Whether we’re managing day-to-day tasks, planning for upcoming projects, or keeping track of important details, the intuitive design ensures that everything runs smoothly. One of the standout features, however, is the incredible ...

meetings & Events Coordinator

26 days ago

Verified

... We absolutely love how easy it is to use this platform and how seamlessly it integrates into our operations at Loews Miami Beach Hotel. The user-friendly interface allows us to navigate efficiently, making it easier to manage tasks, streamline workflows, and improve productivity. It saves us valuable time, which is key in our fast-paced industry. One of the standout aspects has been the incredible customer service. Chris and Kasey have been phenomenal ...

meetings & Events Coordinator

26 days ago

Verified

... We absolutely love how easy it is to use this platform and how seamlessly it integrates into our operations at Loews Miami Beach Hotel. The user-friendly interface allows us to navigate efficiently, making it easier to manage tasks, streamline workflows, and improve productivity. It saves us valuable time, which is key in our fast-paced industry. One of the standout aspects has been the incredible customer service. Chris and Kasey have been phenomenal ...

Senior Area Sales Manager

3 months ago

Verified

... It does everything I need it to with just a few clicks. Perhaps if I used it more i would have suggestions, but for my capacity it is excellent. ...

Senior Area Sales Manager

3 months ago

Verified

... The ease of use is amazing. Finding credit card payments from accounting can be such a process, but ROH makes it so EASY! ...

Asso director of catering & conference services

3 months ago

Verified

... Who would have thought that the cumbersome process of keeping track of and chasing deposits could become a mindless process? The ability to preset all deposit dates AND invoices nearly automates the ...

Asso director of catering & conference services

3 months ago

Verified

... Who would have thought that the cumbersome process of keeping track of and chasing deposits could become a mindless process? The ability to preset all deposit dates AND invoices nearly automates the ...

Asso director of catering & conference services

3 months ago

Verified

... Who would have thought that the cumbersome process of keeping track of and chasing deposits could become a mindless process? The ability to preset all deposit dates AND invoices nearly automates the process 100% to ensure that monies are kept on track. In addition, for payment made (and those not made) push notifications from the platform keep the user informed of the current status of all bookings. This also allow for easier follow up as needed. The ROHBot also simplifies ...

Asso director of catering & conference services

3 months ago

Verified

... Tired of missed deposit and upcoming payment? Have you tried ROH you way out of accounting frustrations? ...

Asso director of catering & conference services

3 months ago

Verified

... Who would have thought that the cumbersome process of keeping track of and chasing deposits could become a mindless process? The ability to preset all deposit dates AND invoices nearly automates the ...

Asso director of catering & conference services

3 months ago

Verified

... Who would have thought that the cumbersome process of keeping track of and chasing deposits could become a mindless process? The ability to preset all deposit dates AND invoices nearly automates the process 100% to ensure that monies are kept on track. In addition, for payment made (and those not made) push notifications from the platform keep the user informed of the current status of all bookings. This also allow for easier follow up as needed. The ROHBot ...

Asso director of catering & conference services

3 months ago

Verified

... Who would have thought that the cumbersome process of keeping track of and chasing deposits could become a mindless process? The ability to preset all deposit dates AND invoices nearly automates the ...

Guest Relations Manager

2 months ago

Verified

... ROH has an easy interface with makes our work easier and also it is not difficult to understad it :) ...

Guest Relations Manager

2 months ago

Verified

... I think that adding the option to automate not just for day but also for time and option to have more than 1 contract per booking ...

Guest Relations Manager

2 months ago

Verified

... I think that adding the option to automate not just for day but also for time and option to have more than 1 contract per booking ...

Guest Relations Manager

2 months ago

Verified

... I think that adding the option to automate not just for day but also for time and option to have more than 1 contract per booking ...

Director of Finance

2 months ago

Verified

... The simple user interface that makes it easy for sales, events, accounting and the client to communicate and keep track of signed contracts, invoices sent, credit cards on file, scheduled deposits and completed payments. Keeping everything organized is what the platform does but the support staff is what makes ROH go above and beyond other platforms. Upon initial implementation Kasey visited the property and ensured that all users were comfortable with logging in and navigating. ROH also continually adds updates to help improve the overall booking process. Recently implementing a new feature to identify if a group ...

Director of Finance

2 months ago

Verified

... The simple user interface that makes it easy for sales, events, accounting and the client to communicate and keep track of signed contracts, invoices sent, credit cards on file, scheduled deposits and completed payments. Keeping everything organized is what the platform does but the support staff is what makes ROH go above and beyond other platforms. Upon initial implementation Kasey visited the property and ensured that all users were comfortable with logging in and navigating. ROH also continually adds updates to help improve the overall booking process. Recently ...

Director of Sales

2 months ago

Verified

... Integration to our CRM system so that payments can be linked to our accounts for easy of having all things in one place. ...

Director of FInance

2 months ago

Verified

... To summarize: worth it, use it. Yes!With 16 years of experience in Controller/Director roles at franchised properties across all major brands, I have had the opportunity to work with a wide range of systems, but none have impressed me quite like this one. This is the first platform I’ve used that genuinely bridges the gap between sales and accounting teams, allowing for seamless collaboration and better communication across departments. The system effortlessly tracks payments, contract signing statuses, and provides real time updates, which has dramatically improved our workflow. What sets this system apart is not just its functionality, but the company’s unwavering commitment to continuous improvement. They are highly responsive to feedback and actively ...

Senior Catering Sales Manager

2 months ago

Verified

... Utilizing ROH has made it so simple for our clients to sign their contracts quickly and efficiently, and the automatic email reminders for upcoming payments due is a game changer! ...

Director of Sales

2 months ago

Verified

... Working with ROH has been nothing short of perfection. Their payment processing software makes collecting event payments seamless and so easy. They worked with us to customize the system for our ...

Catering Sales Manager

2 months ago

Verified

... Fast and easy to use. The ability to embed the payment links into the body of an email is a game changer. Love the reminders and email prompts along with the ease of tracking and seeing when clients ...

Catering Sales Manager

2 months ago

Verified

... Fast and easy to use. The ability to embed the payment links into the body of an email is a game changer. Love the reminders and email prompts along with the ease of tracking and seeing when clients ...

Catering Sales Manager

2 months ago

Verified

... Fast and easy to use. The ability to embed the payment links into the body of an email is a game changer. Love the reminders and email prompts along with the ease of tracking and seeing when clients ...

Director of Sales

1 months ago

Verified

... The ROH software provides a huge time savings for our Events team with charging deposits and final billing. ROH customer support is phenomenal with training on the platform for new hires as well as ...

Director of Sales

1 months ago

Verified

... Great billing platform and amazing customer support ...

General Manager

1 months ago

Verified

... Love how willing and able the ROH team is to jump in an assist. They are quick to answer questions and help guide you through the process. Plus they really helped us dial in our collection efforts with being able to take ...

General Manager

1 months ago

Verified

... Love how willing and able the ROH team is to jump in an assist. They are quick to answer questions and help guide you through the process. Plus they really helped us dial in our collection efforts with being able to take deposits and automate ...

General Manager

1 months ago

Verified

... Continue to improve your capabilities to work with hotel systems and maybe become more automated. We have a team member this is on a committee to help offer ideas from our side. Such a great idea. ...

Corporate and BT Sales Manager

1 months ago

Verified

... I enjoy the ROH bot, it allows me to get other work done while it makes my booking which is so nice! I love how secure credit cards are, never worrying about security issues. It is very user friendly ...

meetings & Events Coordinator

26 days ago

Verified

... This is an amazing and very helpful tool we use on the daily. ...

Asso director of catering & conference services

3 months ago

Verified

... There has never been a payment platform that has integrated seamless into a sales/catering app. If there is a way to tie this into Delphi/Salesforce and or other various similar platforms, it would ...

Director of Sales

2 months ago

Verified

... ROH is very easy to use, and the client facing invoices and documents are professional, streamlined and a perfect reflection of our brand. ...

Director of Sales

2 months ago

Verified

... ROH is very easy to use, and the client facing invoices and documents are professional, streamlined and a perfect reflection of our brand. ...

Director of Sales

2 months ago

Verified

... Integration to our CRM system so that payments can be linked to our accounts for easy of having all things in one place. ...

Director of Sales

2 months ago

Verified

... Integration to our CRM system so that payments can be linked to our accounts for easy of having all things in one place. ...

Director of Sales

2 months ago

Verified

... Integration to our CRM system so that payments can be linked to our accounts for easy of having all things in one place. ...

Director of FInance

2 months ago

Verified

... To summarize: worth it, use it. Yes!With 16 years of experience in Controller/Director roles at franchised properties across all major brands, I have had the opportunity to work with a wide range of systems, but none have impressed me quite like this one. This is the first platform I’ve used that genuinely bridges the gap between sales and accounting teams, allowing for seamless collaboration and better communication across departments. The system effortlessly tracks payments, contract signing statuses, and provides real time updates, which has dramatically improved our workflow. What sets this system apart is not just its functionality, but the company’s unwavering commitment to continuous improvement. They are highly responsive to feedback and actively encourage users to share suggestions for enhancements, which ensures the system evolves to meet the ever-changing needs of its users. Since implementing this software, we’ve seen a noticeable increase in both deposits and payments, significantly improving our cash flow. The ease with which the system integrates with our existing operations has been a huge advantage. The flexibility ...

Catering Sales Manager

2 months ago

Verified

... I like how convenient it is to use the platform for both us and the clients we work with super quick! ...

Catering Sales Manager

2 months ago

Verified

... I like how convenient it is to use the platform for both us and the clients we work with super quick! ...

Catering Sales Manager

2 months ago

Verified

... Fast and easy to use. The ability to embed the payment links into the body of an email is a game changer. Love the reminders and email prompts along with the ease of tracking and seeing when clients ...

Catering Sales Manager

2 months ago

Verified

... Fast and easy to use. The ability to embed the payment links into the body of an email is a game changer. Love the reminders and email prompts along with the ease of tracking and seeing when clients ...

General Manager

1 months ago

Verified

... Continue to improve your capabilities to work with hotel systems and maybe become more automated. We have a team member this is on a committee to help offer ideas from our side. Such a great idea. ...

Senior Area Sales Manager

3 months ago

Verified

... It does everything I need it to with just a few clicks. Perhaps if I used it more i would have suggestions, but for my capacity it is excellent. ...

Senior Area Sales Manager

3 months ago

Verified

... The ease of use is amazing. Finding credit card payments from accounting can be such a process, but ROH makes it so EASY! ...

Asociate Dir. Sales

2 months ago

Verified

... Big Fan ...

Convention services manager

2 months ago

Verified

... Once setup, it is a life saving system. Helps save me time and I can focus on other tasks! The reminders and payment links make it easy for my clients to pay. ...

Catering Sales Manager

2 months ago

Verified

... There needs to be a feature added so the accounting side of the hotel team can view the full card number that is being stored in case we need to make any additional charges. This is the biggest thing ...

Catering Sales Manager

2 months ago

Verified

... User-Friendly Payment Portal ...

Guest Relations Manager

2 months ago

Verified

... Great experience and assistance ...

Catering Sales Manager

2 months ago

Verified

... The system is extremely user-friendly on both the client-facing and hotel sides. Although issues are rare, any technical problems are resolved quickly. Plus, ROH rewards. ...

Catering Sales Manager

2 months ago

Verified

... We love ROH at Loews Coronado! ...

Guest Manager

2 months ago

Verified

... As a frequent user of ROH, I am continually impressed with the seamless experience this software provides. ROH has become an essential tool in our daily operations, allowing us to efficiently manage reservations and streamline communications. The user-friendly interface, combined with robust features, saves us time ...

Guest Manager

2 months ago

Verified

... As a frequent user of ROH, I am continually impressed with the seamless experience this software provides. ROH has become an essential tool in our daily operations, allowing us to efficiently manage reservations and streamline communications. The user-friendly interface, combined with robust features, saves us time and reduces the likelihood of errors—an invaluable asset in the hospitality industry. What truly sets ROH apart, however, is the company’s dedication to customer satisfaction. The support team is responsive, knowledgeable, and committed to assisting with any questions or customization needs, ensuring we’re getting the most out of the platform. It’s clear that ROH prioritizes the success of its clients, making it a trusted partner in our growth. If you’re considering a solution that goes beyond just functionality to deliver a partnership ...

Guest Manager

2 months ago

Verified

... Honestly, there’s nothing I would change. ROH has clearly invested thought and expertise into delivering a highly functional and user-centered experience. The platform meets every need seamlessly, ...

Director of Sales

2 months ago

Verified

... ROH is very easy to use, and the client facing invoices and documents are professional, streamlined and a perfect reflection of our brand. ...

Director of FInance

2 months ago

Verified

... To summarize: worth it, use it. Yes!With 16 years of experience in Controller/Director roles at franchised properties across all major brands, I have had the opportunity to work with a wide range of systems, but none have impressed me quite like this one. This is the first platform I’ve used that genuinely bridges the gap between sales and accounting teams, allowing for seamless collaboration and better communication across departments. The system effortlessly tracks payments, contract signing statuses, and provides real time updates, which has dramatically improved our workflow. What sets this system apart is not just its functionality, but the company’s unwavering commitment to continuous improvement. They are highly responsive to feedback and actively encourage users to share suggestions for enhancements, which ensures the system evolves to meet the ever-changing needs of its users. Since implementing this software, we’ve seen a noticeable increase in both deposits and payments, significantly improving our cash ...

Director of FInance

2 months ago

Verified

... To summarize: worth it, use it. Yes!With 16 years of experience in Controller/Director roles at franchised properties across all major brands, I have had the opportunity to work with a wide range of systems, but none have impressed me quite like this one. This is the first platform I’ve used that genuinely bridges the gap between sales and accounting teams, allowing for seamless collaboration and better communication across departments. The system effortlessly tracks payments, contract signing statuses, and provides real time updates, which has dramatically improved our workflow. What sets this system apart is not just its functionality, but the company’s unwavering commitment to continuous improvement. They are highly responsive to feedback and actively encourage users to share suggestions for enhancements, which ensures the system evolves to meet the ever-changing needs of its users. Since implementing this software, we’ve seen a noticeable increase in both deposits and payments, significantly improving our cash flow. The ease with which the system integrates with our existing operations has been a huge advantage. The flexibility of the implementation process was one of the standout features, allowing us to adopt the system without disrupting daily operations. As a result, our financial processes are now streamlined, and we’ve reduced the stress that often comes with managing cash flow. Additionally, the fees for the service are very reasonable ...

Director of FInance

2 months ago

Verified

... To summarize: worth it, use it. Yes!With 16 years of experience in Controller/Director roles at franchised properties across all major brands, I have had the opportunity to work with a wide range of systems, but none have impressed me quite like this one. This is the first platform I’ve used that genuinely bridges the gap between sales and accounting teams, allowing for seamless collaboration and better communication across departments. The system effortlessly tracks payments, contract signing statuses, and provides real time updates, which has dramatically improved our workflow. What sets this system apart is not just its functionality, but the company’s unwavering commitment to continuous improvement. They are highly responsive to feedback and actively encourage users ...

Director of FInance

2 months ago

Verified

... To summarize: worth it, use it. Yes!With 16 years of experience in Controller/Director roles at franchised properties across all major brands, I have had the opportunity to work with a wide range of systems, but none have impressed me quite like this one. This is the first platform I’ve used that genuinely bridges the gap between sales and accounting teams, allowing for seamless collaboration and better communication across departments. The system effortlessly tracks payments, contract signing statuses, and provides real time updates, which has dramatically improved our workflow. What sets this system apart is not just its functionality, but the company’s unwavering commitment to continuous improvement. They are highly responsive to feedback and actively encourage users to share suggestions for enhancements, which ensures the system evolves to meet the ever-changing needs of its users. Since implementing this software, we’ve seen a noticeable increase in both deposits and payments, significantly improving our cash flow. The ease with which the system integrates with our existing operations has been a huge advantage. The flexibility of the implementation process was one of the standout features, allowing us to adopt the system without disrupting daily operations. As a result, our financial processes are now streamlined, and we’ve reduced the stress that often comes with managing cash flow. Additionally, the fees for the service are very reasonable ...

Group Sales Manager

2 months ago

Verified

... ROH is so user friendly and easy to use. It makes getting contracts signed and invoices paid so much easer by allowing us to send a link for electronic signature. The website itself is easy to navigate, not overwhelming like a lot of other systems. The staff is super responsive whenever we have questions and always finds away to assist when needed. We have been able to work with the ROH team to help us learn how to maximize ...

Senior Catering Sales Manager

2 months ago

Verified

... ROH helps us book business faster AND get paid faster! ...

Senior Catering Sales Manager

2 months ago

Verified

... ROH helps us book business faster AND get paid faster! ...

Supervisor Colonial Williamsburg

1 months ago

Verified

... An Excellent Company to Partner with! ...

Supervisor Colonial Williamsburg

1 months ago

Verified

... An Excellent Company to Partner with! ...

Supervisor Colonial Williamsburg

1 months ago

Verified

... Honestly, I cant think of anything! The service is superior! If I were 20 years younger I would try to go to work with these folks. ...

Catering Sales Manager

1 months ago

Verified

... I appreciate how responsive and collaborative this vendor is, always ensuring clear communication and understanding of our needs. Their commitment to quality and timeliness makes working with them ...

Director of Sales

1 months ago

Verified

... A direct connection with our PMS and their platform would be ideal although, it's not a big concern. The different payment options between ACH and credit card is nice with the different processing ...

Director of Sales & Marketing

1 months ago

Verified

... 1. the product is extremely easy to use. Clients response time has decreased as a result. 2. The Support Team is responsive and driven to solve any question or situation that arises. 3. Most ...

Senior Area Sales Manager

3 months ago

Verified

... The easiest way to send and receive payments! ...

Senior Area Sales Manager

3 months ago

Verified

... The easiest way to send and receive payments! ...

Senior Area Sales Manager

3 months ago

Verified

... The easiest way to send and receive payments! ...

Senior Area Sales Manager

3 months ago

Verified

... The ease of use is amazing. Finding credit card payments from accounting can be such a process, but ROH makes it so EASY! ...

Asso director of catering & conference services

3 months ago

Verified

... Tired of missed deposit and upcoming payment? Have you tried ROH you way out of accounting frustrations? ...

Asso director of catering & conference services

3 months ago

Verified

... Tired of missed deposit and upcoming payment? Have you tried ROH you way out of accounting frustrations? ...

Asso director of catering & conference services

3 months ago

Verified

... Tired of missed deposit and upcoming payment? Have you tried ROH you way out of accounting frustrations? ...

Asso director of catering & conference services

3 months ago

Verified

... Who would have thought that the cumbersome process of keeping track of and chasing deposits could become a mindless process? The ability to preset all deposit dates AND invoices nearly automates the process 100% to ensure that monies are kept on track. In addition, for payment made (and those not made) push notifications from the platform keep the user informed of the current status of all bookings. This also allow for easier ...

Asso director of catering & conference services

3 months ago

Verified

... Who would have thought that the cumbersome process of keeping track of and chasing deposits could become a mindless process? The ability to preset all deposit dates AND invoices nearly automates the process 100% to ensure that monies are kept on track. In addition, for payment made (and those not made) push notifications from the platform keep the user informed of the current status of all bookings. This also allow for easier follow up as needed. The ROHBot also simplifies the creation of new bookings on the app as well utilizing the later in OCR technology to convert even scanned documents into accurate ...

Asso director of catering & conference services

3 months ago

Verified

... Who would have thought that the cumbersome process of keeping track of and chasing deposits could become a mindless process? The ability to preset all deposit dates AND invoices nearly automates the process 100% to ensure that monies are kept on track. In addition, for payment made (and those not made) push notifications from the platform keep the user informed of the current status of all bookings. This also allow for easier ...

Asso director of catering & conference services

3 months ago

Verified

... Who would have thought that the cumbersome process of keeping track of and chasing deposits could become a mindless process? The ability to preset all deposit dates AND invoices nearly automates the process 100% to ensure that monies are kept on track. In addition, for payment made (and those not made) push notifications from the platform keep the user informed of the current status of all bookings. This also allow for easier follow up as needed. The ROHBot also simplifies the creation of new bookings on the app as well utilizing the later in OCR ...

Asso director of catering & conference services

3 months ago

Verified

... Who would have thought that the cumbersome process of keeping track of and chasing deposits could become a mindless process? The ability to preset all deposit dates AND invoices nearly automates the process 100% to ensure that monies are kept on track. In addition, for payment made (and those not made) push notifications from the platform keep the user informed of the current status of all bookings. This also allow for easier follow up as needed. The ROHBot also simplifies the creation of new bookings on the app as well utilizing the later in OCR technology to convert even scanned documents into accurate ...

Asso director of catering & conference services

3 months ago

Verified

... There has never been a payment platform that has integrated seamless into a sales/catering app. If there is a way to tie this into Delphi/Salesforce and or other various similar platforms, it would ...

Asociate Dir. Sales

2 months ago

Verified

... Easy to use, great way to track group progress, all-in-one functions for contracting, invoicing, payment tracking & receiving, and data storage. ...

Asociate Dir. Sales

2 months ago

Verified

... Easy to use, great way to track group progress, all-in-one functions for contracting, invoicing, payment tracking & receiving, and data storage. ...

Asociate Dir. Sales

2 months ago

Verified

... Easy to use, great way to track group progress, all-in-one functions for contracting, invoicing, payment tracking & receiving, and data storage. ...

Asociate Dir. Sales

2 months ago

Verified

... Easy to use, great way to track group progress, all-in-one functions for contracting, invoicing, payment tracking & receiving, and data storage. ...

Asociate Dir. Sales

2 months ago

Verified

... Easy to use, great way to track group progress, all-in-one functions for contracting, invoicing, payment tracking & receiving, and data storage. ...

Asociate Dir. Sales

2 months ago

Verified

... Easy to use, great way to track group progress, all-in-one functions for contracting, invoicing, payment tracking & receiving, and data storage. ...

Catering Sales Manager

2 months ago

Verified

... There needs to be a feature added so the accounting side of the hotel team can view the full card number that is being stored in case we need to make any additional charges. This is the biggest thing ...

Catering Sales Manager

2 months ago

Verified

... There needs to be a feature added so the accounting side of the hotel team can view the full card number that is being stored in case we need to make any additional charges. This is the biggest thing my team misses from solely ...

Catering Sales Manager

2 months ago

Verified

... There needs to be a feature added so the accounting side of the hotel team can view the full card number that is being stored in case we need to make any additional charges. This is the biggest thing ...

Catering Sales Manager

2 months ago

Verified

... There needs to be a feature added so the accounting side of the hotel team can view the full card number that is being stored in case we need to make any additional charges. This is the biggest thing ...

Guest Relations Manager

2 months ago

Verified

... I think that adding the option to automate not just for day but also for time and option to have more than 1 contract per booking ...

Guest Relations Manager

2 months ago

Verified

... I think that adding the option to automate not just for day but also for time and option to have more than 1 contract per booking ...

Guest Relations Manager

2 months ago

Verified

... I think that adding the option to automate not just for day but also for time and option to have more than 1 contract per booking ...

Director of Finance

2 months ago

Verified

... The simple user interface that makes it easy for sales, events, accounting and the client to communicate and keep track of signed contracts, invoices sent, credit cards on file, scheduled deposits ...

Director of Finance

2 months ago

Verified

... The simple user interface that makes it easy for sales, events, accounting and the client to communicate and keep track of signed contracts, invoices sent, credit cards on file, scheduled deposits and completed payments. Keeping everything organized is what the platform does but the support staff is what makes ROH go above and beyond other platforms. Upon initial implementation Kasey visited the property and ensured that all users were comfortable with logging in and navigating. ROH also continually adds ...

Director of Finance

2 months ago

Verified

... The simple user interface that makes it easy for sales, events, accounting and the client to communicate and keep track of signed contracts, invoices sent, credit cards on file, scheduled deposits and completed payments. Keeping everything organized is what the platform does but the support staff is what makes ROH go above and beyond other platforms. Upon initial implementation Kasey visited the property and ensured that all users were comfortable with logging in and navigating. ROH also continually adds updates to help improve the overall booking process. Recently implementing ...

Director of Finance

2 months ago

Verified

... The simple user interface that makes it easy for sales, events, accounting and the client to communicate and keep track of signed contracts, invoices sent, credit cards on file, scheduled deposits and completed payments. Keeping everything organized is what the platform does but the support staff is what makes ROH go above and beyond other platforms. Upon initial implementation Kasey visited the property and ensured that all users were comfortable with logging in and navigating. ROH also continually ...

Catering Sales Manager

2 months ago

Verified

... It used to take more steps to issue a refund, but now the refund submit button is much easier to access. That was the only challenge I noticed personally, and it's already been resolved so thank you! ...

Director of Catering

2 months ago

Verified

... My only recommendation would be the refunding processes and ability for the client to dispute charges puts too much power in their hands. ...

Director of Catering

2 months ago

Verified

... My only recommendation would be the refunding processes and ability for the client to dispute charges puts too much power in their hands. ...

Director of Catering

2 months ago

Verified

... My only recommendation would be the refunding processes and ability for the client to dispute charges puts too much power in their hands. ...

Director of Sales

2 months ago

Verified

... ROH is very easy to use, and the client facing invoices and documents are professional, streamlined and a perfect reflection of our brand. ...

Director of FInance

2 months ago

Verified

... To summarize: worth it, use it. Yes!With 16 years of experience in Controller/Director roles at franchised properties across all major brands, I have had the opportunity to work with a wide range of systems, but none have impressed me quite like this one. This is the first platform I’ve used that genuinely bridges the gap between sales and accounting teams, allowing for seamless collaboration and better communication across departments. The system effortlessly tracks payments, contract signing statuses, and provides real time updates, which has dramatically improved our workflow. What sets this system apart is not just its functionality, but the company’s unwavering commitment to continuous improvement. They are highly responsive to feedback and actively encourage users to share suggestions for enhancements, which ensures the system evolves to meet the ever-changing needs of its users. Since implementing this software, we’ve seen a noticeable increase in both deposits and payments, significantly improving our cash flow. The ease with which the system integrates with our existing operations has been a huge advantage. The flexibility of the implementation process was one of the standout features, allowing us to adopt the system without disrupting daily operations. As a result, our financial ...

Director of FInance

2 months ago

Verified

... To summarize: worth it, use it. Yes!With 16 years of experience in Controller/Director roles at franchised properties across all major brands, I have had the opportunity to work with a wide range of ...

Director of FInance

2 months ago

Verified

... To summarize: worth it, use it. Yes!With 16 years of experience in Controller/Director roles at franchised properties across all major brands, I have had the opportunity to work with a wide range of systems, but none have impressed me quite like this one. This is the first platform I’ve used that genuinely bridges the gap between sales and accounting teams, allowing for seamless collaboration and better communication across departments. The system effortlessly tracks payments, contract signing statuses, and provides real time updates, which has dramatically improved our workflow. What sets this system apart is not just its functionality, but the company’s unwavering commitment to continuous improvement. They are highly responsive to feedback and actively encourage users to share suggestions for enhancements, which ensures the system evolves to meet the ever-changing needs of its users. Since implementing this software, we’ve seen a noticeable increase in both deposits ...

Director of FInance

2 months ago

Verified

... To summarize: worth it, use it. Yes!With 16 years of experience in Controller/Director roles at franchised properties across all major brands, I have had the opportunity to work with a wide range of systems, but none have impressed me quite like this one. This is the first platform I’ve used that genuinely bridges the gap between sales and accounting teams, allowing for seamless collaboration and better communication across departments. The system effortlessly tracks payments ...

Director of FInance

2 months ago

Verified

... One area I'd love to see improved is the reporting functionality. While the system is already quite robust, I would appreciate more flexibility in pulling custom reports whenever needed. Having the ...

Director of FInance

2 months ago

Verified

... To summarize: worth it, use it. Yes!With 16 years of experience in Controller/Director roles at franchised properties across all major brands, I have had the opportunity to work with a wide range of systems, but none have impressed me quite like this one. This is the first platform I’ve used that genuinely bridges the gap between sales and accounting teams, allowing for seamless collaboration and better communication across departments. The system effortlessly tracks payment ...

Director of FInance

2 months ago

Verified

... To summarize: worth it, use it. Yes!With 16 years of experience in Controller/Director roles at franchised properties across all major brands, I have had the opportunity to work with a wide range of systems, but none have impressed me quite like this one. This is the first platform I’ve used that genuinely bridges the gap between sales and accounting teams, allowing for seamless collaboration and better communication across departments. The system effortlessly tracks payments, contract ...

Director of FInance

2 months ago

Verified

... One area I'd love to see improved is the reporting functionality. While the system is already quite robust, I would appreciate more flexibility in pulling custom reports whenever needed. Having the ability to generate reports tailored to specific needs in real-time would greatly enhance our efficiency. Additionally, I’d like to see more granular control over the separation of funds for collection ...

Director of FInance

2 months ago

Verified

... To summarize: worth it, use it. Yes!With 16 years of experience in Controller/Director roles at franchised properties across all major brands, I have had the opportunity to work with a wide range of systems, but none have impressed me quite like this one. This is the first platform I’ve used that genuinely bridges the gap between sales and accounting teams, allowing for seamless collaboration and better communication across departments. The system effortlessly tracks payments, contract signing statuses, and provides real time updates, which has dramatically improved our workflow ...

Director of FInance

2 months ago

Verified

... To summarize: worth it, use it. Yes!With 16 years of experience in Controller/Director roles at franchised properties across all major brands, I have had the opportunity to work with a wide range of systems, but none have impressed me quite like this one. This is the first platform I’ve used that genuinely bridges the gap between sales and accounting teams, allowing for seamless collaboration ...

Director of FInance

2 months ago

Verified

... To summarize: worth it, use it. Yes!With 16 years of experience in Controller/Director roles at franchised properties across all major brands, I have had the opportunity to work with a wide range of systems, but none have impressed me quite like this one. This is the first platform I’ve used that genuinely bridges the gap between sales and accounting teams, allowing for seamless collaboration and better ...

Group Sales Manager

2 months ago

Verified

... ROH is so user friendly and easy to use. It makes getting contracts signed and invoices paid so much easer by allowing us to send a link for electronic signature. The website itself is easy to ...

Group Sales Manager

2 months ago

Verified

... I wish we were able to customize certain things to better help out property. ex. holding more than 1 card on file, being able to send CC auth forms without a booking, ect. ...

Group Sales Manager

2 months ago

Verified

... ROH is so user friendly and easy to use. It makes getting contracts signed and invoices paid so much easer by allowing us to send a link for electronic signature. The website itself is easy to ...

Group Sales Manager

2 months ago

Verified

... I wish we were able to customize certain things to better help out property. ex. holding more than 1 card on file, being able to send CC auth forms without a booking, ect. ...

Group Sales Manager

2 months ago

Verified

... Stream lining payment processing ...

Group Sales Manager

2 months ago

Verified

... I wish we were able to customize certain things to better help out property. ex. holding more than 1 card on file, being able to send CC auth forms without a booking, ect. ...

Senior Sales Manager

2 months ago

Verified

... Very easy to use. Love the fact you can have your clients sign documents through the portal. It makes the payment process smoother. ...

Senior Catering Sales Manager

2 months ago

Verified

... Utilizing ROH has made it so simple for our clients to sign their contracts quickly and efficiently, and the automatic email reminders for upcoming payments due is a game changer! ...

Senior Catering Sales Manager

2 months ago

Verified

... I would love to see ROH have the ability to add a 'hold' feature for payments where it's authorizing the payment without the formal charge on the card. I would also love to add more than one contact ...

Senior Catering Sales Manager

2 months ago

Verified

... I would love to see ROH have the ability to add a 'hold' feature for payments where it's authorizing the payment without the formal charge on the card. I would also love to add more than one contact ...

Senior Catering Sales Manager

2 months ago

Verified

... Utilizing ROH has made it so simple for our clients to sign their contracts quickly and efficiently, and the automatic email reminders for upcoming payments due is a game changer! ...

Catering Sales Manager

2 months ago

Verified

... Fast and easy to use. The ability to embed the payment links into the body of an email is a game changer. Love the reminders and email prompts along with the ease of tracking and seeing when clients ...

Catering Sales Manager

2 months ago

Verified

... Fast and easy to use. The ability to embed the payment links into the body of an email is a game changer. Love the reminders and email prompts along with the ease of tracking and seeing when clients ...

Catering Sales Manager

1 months ago

Verified

... I appreciate how responsive and collaborative this vendor is, always ensuring clear communication and understanding of our needs. Their commitment to quality and timeliness makes working with them ...

SR Accounts Receivable

1 months ago

Verified

... This system has streamlined our payments and allowed clients to make payments 24 hours a day (not just when we are in the office). They are also amazing communicators and act quickly on any ...

SR Accounts Receivable

1 months ago

Verified

... This system has streamlined our payments and allowed clients to make payments 24 hours a day (not just when we are in the office). They are also amazing communicators and act quickly on any ...

SR Accounts Receivable

1 months ago

Verified

... As this platform is always evolving, any suggestions have already been presented to ROH. They have either fixed them or are working on it now. ...

Events Manager

1 months ago

Verified

... 1. Customer Service is always there to help when issues arise 2. Ease of using software 3. Ease for our clients ...

Events Manager

1 months ago

Verified

... 1. Customer Service is always there to help when issues arise 2. Ease of using software 3. Ease for our clients ...

Director of Sales

1 months ago

Verified

... Great billing platform and amazing customer support ...

Director of Sales

1 months ago

Verified

... Great billing platform and amazing customer support ...

Director of Sales

1 months ago

Verified

... The ROH software provides a huge time savings for our Events team with charging deposits and final billing. ROH customer support is phenomenal with training on the platform for new hires as well as ...

General Manager

1 months ago

Verified

... Ease of Use ...

General Manager

1 months ago

Verified

... Love how willing and able the ROH team is to jump in an assist. They are quick to answer questions and help guide you through the process. Plus they really helped us dial in our collection efforts ...

General Manager

1 months ago

Verified

... Love how willing and able the ROH team is to jump in an assist. They are quick to answer questions and help guide you through the process. Plus they really helped us dial in our collection efforts ...

General Manager

1 months ago

Verified

... Love how willing and able the ROH team is to jump in an assist. They are quick to answer questions and help guide you through the process. Plus they really helped us dial in our collection efforts ...

General Manager

1 months ago

Verified

... Continue to improve your capabilities to work with hotel systems and maybe become more automated. We have a team member this is on a committee to help offer ideas from our side. Such a great idea. ...

Corporate and BT Sales Manager

1 months ago

Verified

... Sometimes the wait time to countersign can take a while, not sure if that is a network issue or an internal issue with ROH. Instead of receiving a email code, I think a text message is a bit faster ...

Corporate and BT Sales Manager

1 months ago

Verified

... I enjoy the ROH bot, it allows me to get other work done while it makes my booking which is so nice! I love how secure credit cards are, never worrying about security issues. It is very user friendly ...

meetings & Events Coordinator

26 days ago

Verified

... We absolutely love how easy it is to use this platform and how seamless it has made our operations. The user-friendly interface allows us to navigate efficiently, saving us valuable time and effort. Whether we’re managing day-to-day tasks, planning for upcoming projects, or keeping track of important details, the intuitive design ensures that everything runs smoothly. One of the standout features, however, is the incredible response time for customer service. Whenever we’ve had a question, needed assistance, or encountered an issue, the team has been quick to respond with clear, helpful solutions. This level of support is truly unmatched and gives us the confidence that we’re in great hands. Another major bonus for us has been the ROH points! It’s such an amazing perk that adds tremendous value to our experience. Not only do we enjoy the core benefits of the platform itself, but the reward program feels like icing on the cake. It’s a wonderful way to recognize and appreciate loyal users like us, and it encourages us to make the most out of everything the system has to offer. Overall, the combination of ease of use, exceptional customer support, and valuable rewards makes this platform a true game ...

Asso director of catering & conference services

3 months ago

Verified

... Who would have thought that the cumbersome process of keeping track of and chasing deposits could become a mindless process? The ability to preset all deposit dates AND invoices nearly automates the ...

Asociate Dir. Sales

2 months ago

Verified

... A single sign option would be great other than that I have no other complaints or wish list items at this time. ...

Convention services manager

2 months ago

Verified

... If the automated emails would apply the same format vs one long paragraph, I think people would less likely to think spam. ...

Convention services manager

2 months ago

Verified

... If the automated emails would apply the same format vs one long paragraph, I think people would less likely to think spam. ...

Catering Sales Manager

2 months ago

Verified

... User-Friendly Payment Portal ...

Catering Sales Manager

2 months ago

Verified

... As a sales manager for the hotel, I use ROH to collect payment for upcoming groups. I take only a few minutes to load a new booking into the portal and then I can quickly send information out to ...

Catering Sales Manager

2 months ago

Verified

... As a sales manager for the hotel, I use ROH to collect payment for upcoming groups. I take only a few minutes to load a new booking into the portal and then I can quickly send information out to clients and send subsequent invoices. It also have an option to send contracts for digital contracts. I've also heard from clients that it is quick and easy to complete ...

Guest Relations Manager

2 months ago

Verified

... ROH has an easy interface with makes our work easier and also it is not difficult to understad it :) ...

Director of Finance

2 months ago

Verified

... The simple user interface that makes it easy for sales, events, accounting and the client to communicate and keep track of signed contracts, invoices sent, credit cards on file, scheduled deposits and completed payments. Keeping everything organized is what the platform does but the support staff is what makes ROH go above and beyond other platforms. Upon initial implementation Kasey visited the property and ensured that all users were comfortable with logging in and navigating. ROH also continually adds updates to help improve the overall booking process. Recently implementing a new feature to identify if a group is direct ...

Director of Finance

2 months ago

Verified

... Including the hotel name when the charge appears on the billing statement for the client. Most clients understand but there are a few who forget and it would avoid any chargebacks. ...

Director of Finance

2 months ago

Verified

... Life is easier with ROH ...

Catering Sales Manager

2 months ago

Verified

... It used to take more steps to issue a refund, but now the refund submit button is much easier to access. That was the only challenge I noticed personally, and it's already been resolved so thank you! ...

Guest Manager

2 months ago

Verified

... As a frequent user of ROH, I am continually impressed with the seamless experience this software provides. ROH has become an essential tool in our daily operations, allowing us to efficiently manage ...

Director of Catering

2 months ago

Verified

... ROH makes sending contracts and payment options to clients simple and straightforward. It has helped our team streamline the process. ...

Director of Sales

2 months ago

Verified

... ROH is very easy to use, and the client facing invoices and documents are professional, streamlined and a perfect reflection of our brand. ...

Director of FInance

2 months ago

Verified

... To summarize: worth it, use it. Yes!With 16 years of experience in Controller/Director roles at franchised properties across all major brands, I have had the opportunity to work with a wide range of systems, but none have impressed me quite like this one. This is the first platform I’ve used that genuinely bridges the gap between sales and accounting teams, allowing for seamless collaboration and better communication across departments. The system effortlessly tracks payments, contract signing statuses, and provides real time updates, which has dramatically improved our workflow. What sets this system apart is not just its functionality, but the company’s unwavering commitment to continuous improvement. They are highly responsive to feedback and actively encourage users to share suggestions for enhancements, which ensures the system evolves to meet the ever-changing needs of its users. Since implementing this software, we’ve seen a noticeable increase in both deposits and payments, significantly improving our cash flow. The ease with which the system integrates with our existing operations has been a huge advantage. The flexibility of the implementation process was one of the standout features, allowing us to adopt the system without disrupting daily operations. As a result, our financial processes are now streamlined, and we’ve reduced the stress that often comes with managing cash flow. Additionally, the fees for the service are very reasonable and competitive when compared to other platforms in the market. It is rare to find a solution that offers such comprehensive functionality at a price that makes sense for our business. The overall user experience has been outstanding ...

Senior Catering Sales Manager

2 months ago

Verified

... I would love to see ROH have the ability to add a 'hold' feature for payments where it's authorizing the payment without the formal charge on the card. I would also love to add more than one contact ...

Director of Sales

1 months ago

Verified

... A direct connection with our PMS and their platform would be ideal although, it's not a big concern. The different payment options between ACH and credit card is nice with the different processing ...

Director of Sales & Marketing

1 months ago

Verified

... I cannot think of anything I would change. Maybe the communication of changes to the software through update emails, but that would be it. ...

Corporate and BT Sales Manager

1 months ago

Verified

... I enjoy the ROH bot, it allows me to get other work done while it makes my booking which is so nice! I love how secure credit cards are, never worrying about security issues. It is very user friendly and direct ...