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ROH
4.9 (28 REVIEWS)
HT Score
90 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
ROH
Ranked 3 (out of 54) in Payments Processing Software
2025 Finalist
HotelTechAwards
Hoteliers voted ROH as the #3 Payments Processing Software provider in the 2025 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldROH Exists to Make Every Hotel More Profitable
99% recommended by 24 hotels
Highgate, Loews Hotels, Auberge & 21 others
Bell - AI powered product analyst
I analyzed all of ROH’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like how ROH streamlines payments and contract processes, offering significant time savings and increased efficiency. The solution allows for seamless integration with hotel operations, enhancing cash flow and collaboration across departments. Users appreciate its user-friendly interface and robust payment options, although improvements in refund processes and reporting functionality are desired. ROH is particularly valued for automating tasks and facilitating customer communication, leading to higher satisfaction and reduced costs.
Highgate, Loews Hotels, Auberge & 21 others
Read their reviewsWhat Types of Hotels ROH is Popular For
Size
2 | X-Small (1-9 room)
2 | Small (10-24 room)
1 | Medium (25-74 room)
7 | Large (75-199 room)
15 | X-Large (200+ room)
Country
26 | United States of America
1 | Mexico
1 | Canada
Type
16 | Luxury Hotels
15 | Resorts
14 | Boutiques
10 | Bed & Breakfast & Inns
10 | Branded Hotels
8 | City Center Hotels
8 | Airport/Conference Hotels
4 | Limited Service & Budget Hotels
2 | Extended Stay & Serviced Apartments
2 | Vacation Rentals & Villas
Region
28 | North America
Category
28 | Payments Processing Software
Didn’t find what you were looking for?
What is ROH?
Founded in 2023 | Headquarters in New York (United States) | 27 employees
ROH is a revenue management system designed to optimize your organization's financial performance. By leveraging advanced AI, it summarises and analyzes vast amounts of data, producing insightful reviews and actionable recommendations. This allows sales and finance teams to operate more efficiently and collaborate seamlessly. ROH offers robust tools for standardization, ensuring consistent processes, and enhances visibility, keeping key stakeholders aligned and informed. Integration of ROH into your current business operations can unlock substantial revenue opportunities and drive strategic decisions with data-backed precision.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of ROH products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
ROH Reviews Analyzed: 27
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
ROH Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by ROH
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
ROH's Provided Description:
"Unlock your largest opportunity by empowering sales and finance teams to work more efficiently and collaborate, while providing standardization and visibility to key stakeholders. Our sales and payments management platform empowers sales and finance teams with automation and workflow tools to unlock productivity at every property. Contract driven revenue is one of the biggest opportunities in hospitality and can be upwards of 60% of revenue for a hotel, yet its potential is often overlooked. Sales, finance and back-office teams are reliant on legacy technology systems and fragmented solutions resulting in process and resource inefficiencies. The ROH platform enables properties to effortlessly manage sales, payments and finance all in one place. For the first time, property teams have a tool that provides cross departmental collaboration to manage one of hospitality’s most complex yet profitable revenue streams. Properties that RUN ON ROH experience increased sales conversion with reduced costs creating a flywheel for more profitable growth."
FAQs
Capabilities
Workflow Automation
Workflow Automation
Efficiently move bookings from sales to service to finance with increased productivity
Payment Processing
Payment Processing
Manage payments by automating and streamlining tracking via a singular, feature- and data-rich interface
AR + Accounting Management
AR + Accounting Management
Seamlessly reconcile and track booking so no invoice ever goes unpaid
Booking Documentation
Booking Documentation
Track the lifecycle of contracts and documents in conjunction with payment schedules, all in one place
Data + Insights
Data + Insights
Receive revenue and cash forecasts in real-time from our proprietary algorithms built with your data
Centralized Back-Office
Centralized Back-Office
Consolidate cost structures by standardizing sales and finance processes and data across your portfolio
Elevated Client Experience
Elevated Client Experience
Deliver a best-in-class digital checkout experience
Features
Workflow Automation
4/5 features
Payment Methods
4/5 features
Security & Fraud Prevention
4/5 features
Multi-Currency
4/5 features
Adjustments
4/5 features
Hardware
4/5 features
Available Add-ons & Modules
BEOs & Contract Management
RFPs & Proposal Management Software
Manage contracts alongside payments with multi-signer capabilities and approvals.. Easily execute and store BEOs to properly track evolving value of every booking.
Smart To Do Lists
Hotel Sales Software
Leverage proprietary algorithms to optimize property workflows and help your team focus on the day's most important tasks.
ROH Reviews Summary
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
4.7/5
Implementation
4.9/5
Recommended by
Achievements
This vendor's trending score is rising, ROH is the #1 most trending product in the Payments Processing Software category (out of 54) and the #74 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreROH’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseHoteliers voted ROH as the #3 Payments Processing Software provider in the 2025 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
ROH Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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ROH Case Studies
ROH doesn’t have any case studies available
References
"Our team is able to focus more on revenue, which is the most important thing rather than administrative work. When you have an opportunity to really build a relationship with your vendor, you're much more inclined to trust them, trust in the process and trust in the product itself. It’s great to have a system that makes sure all information is up to date, and obviously collecting money is very important."
Brittany Rice
Director of Sales @
Westgate Historic Williamsburg Resort
"ROH has given us more autonomy over our group sales process. The accessibility of ROH for our entire sales team has really allowed us to keep on track with our billing, response time to clients and our internal accounting."
Megan Alvarez
Senior Catering Sales Manager @
Featured Customers
Hotelier Rating
Looking for specific info?
10
This is an amazing and very helpful tool we use on the daily.
meetings & Events Coordinator from 500+ room Boutique in Miami Beach (United States of America)
Verified
4 months ago
We absolutely love how easy it is to use this platform and how seamless it has made our operations. The user-friendly interface allows us to navigate efficiently, saving us valuable time and effort. Whether we’re managing day-to-day tasks, planning for upcoming projects, or keeping track of important details, the intuitive design ensures th...
United States of America
United States of America
meetings & Events Coordinator
X-Large Hotel
10
Easy and Fast
Corporate and BT Sales Manager from 100 to 199 room Boutique in Chicago (United States of America)
Verified
4 months ago
I enjoy the ROH bot, it allows me to get other work done while it makes my booking which is so nice! I love how secure credit cards are, never worrying about security issues. It is very user friendly and direct.
United States of America
United States of America
Corporate and BT Sales Manager
Large Hotel
10
Payment Processing, Contract Signatures
Director of Sales & Marketing from 100 to 199 room Boutique in Chicago (United States of America)
Verified
4 months ago
1. the product is extremely easy to use. Clients response time has decreased as a result. 2. The Support Team is responsive and driven to solve any question or situation that arises. 3. Most important, our Account Team is always a phone call away to ensure we are maximizing the benefits of the product.
United States of America
United States of America
Director of Sales & Marketing
Large Hotel
10
Ease of Use
General Manager from 200 to 499 room Branded Hotel in Clayton (United States of America)
Verified
4 months ago
Love how willing and able the ROH team is to jump in an assist. They are quick to answer questions and help guide you through the process. Plus they really helped us dial in our collection efforts with being able to take deposits and automate billing.
United States of America
United States of America
General Manager
X-Large Hotel
10
Great billing platform and amazing customer support
Director of Sales from 100 to 199 room Bed & Breakfast & Inn in Vail (United States of America)
Verified
5 months ago
The ROH software provides a huge time savings for our Events team with charging deposits and final billing. ROH customer support is phenomenal with training on the platform for new hires as well as asking for feedback on what can be improved.
United States of America
United States of America
Director of Sales
Large Hotel
10
ROH - Amazing service
Events Manager from 100 to 199 room Bed & Breakfast & Inn in Vail (United States of America)
Verified
5 months ago
1. Customer Service is always there to help when issues arise 2. Ease of using software 3. Ease for our clients
United States of America
United States of America
Events Manager
Large Hotel
9
ROH for the win
SR Accounts Receivable from 200 to 499 room Bed & Breakfast & Inn in Williamsburg (United States of America)
Verified
5 months ago
This system has streamlined our payments and allowed clients to make payments 24 hours a day (not just when we are in the office). They are also amazing communicators and act quickly on any suggestions
United States of America
United States of America
SR Accounts Receivable
X-Large Hotel
10
Payments processing software
Catering Sales Manager from 500+ room City Center Hotel in Kansas City (United States of America)
Verified
5 months ago
I appreciate how responsive and collaborative this vendor is, always ensuring clear communication and understanding of our needs. Their commitment to quality and timeliness makes working with them smooth and reliable, and I value their willingness to adapt and provide tailored solutions.
United States of America
United States of America
Catering Sales Manager
X-Large Hotel
10
An Excellent Company to Partner with!
Supervisor Colonial Williamsburg from 50-74 room Bed & Breakfast & Inn in Williamsburg (United States of America)
Verified
5 months ago
In my 40 plus years of working experience, I have never worked with a more professional and friendly company than ROH. First class every time. When help is needed, every question is answered immediately.
United States of America
United States of America
Supervisor Colonial Williamsburg
Medium Hotel
10
Excellent Platform and Amazing Customer Service
Catering Sales Manager from 200 to 499 room Resort in Tucson (United States of America)
Verified
5 months ago
Fast and easy to use. The ability to embed the payment links into the body of an email is a game changer. Love the reminders and email prompts along with the ease of tracking and seeing when clients view what you send.
United States of America
United States of America
Catering Sales Manager
X-Large Hotel
- 1
- 2
- 3
ROH Integrations
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Support
Unverified
ROH has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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