Oracle OPERA PMS

4.4 (406 REVIEWS)

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HT Score  
98 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Abhilash, Sabrina, Olga + 62 more experts recommend Oracle Hospitality

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Oracle OPERA PMS

4.4 (406 REVIEWS)

Ranked 2 (out of 272) in Property Management Systems

OPERA Property Management Suite - from independents to global brands, OPERA is the flexible, configurable, intuitive solution to manage your entire operation

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Ratings Summary

4.4
Very Good
406 reviews
Ease of Use
4.5/5
Customer Support
4.1/5
ROI
4.2/5
Implementation
4.4/5

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Achievements

Trending Product

This vendor's trending score is rising, Oracle OPERA PMS is the #2 most trending product in the Property Management Systems category (out of 272) and the #85 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Oracle Hospitality has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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98 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Oracle OPERA PMS
Founded in 1977 | Headquarters in Columbia, Maryland | 6000 employees
OPERA Property Management Suite (OPERA PMS) is an enterprise property management system for hotel operations and distribution based on cloud technologies. Secure, scalable, and mobile-enabled, the platform offers the comprehensive capabilities hotels need to deliver great guest experiences, improve operating efficiency, and enhance employee productivity. OPERA brings to the cloud the power of the OPERA software suite that leading hotels and casinos around the world have relied on for years to manage properties, hotel management, and distribution. Hoteliers leverage OPERA to provide a seamless check-in experience via front desk agent workflows. Real-time visibility is critical to success in the hospitality industry and Oracle Hospitality is a market leader in hospitality point-of-sale hotel software for both independent boutique, independent hotels, hotel chains, and multi property hotel groups. OPERA integrates directly with your channel manager and hundreds of other hospitality solutions. OPERA property management system can handle everything from front office tasks like cancellations, room blocking and rooms management to guest service essentials like guest profiles and even back office functionality like revenue management. Oracle Hospitality is a proud AHLA Platinum Partner.

Capabilities

Guest focused PMS

Banquets & events

Room service & upgrades

Custom reporting

Cloud Digital Assistant

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Pricing

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

Oracle Hospitality Average Oracle Hospitality

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Success Stories

6

References

22

Featured Customers

Success Stories

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Oracle Hospitality doesn’t have any case studies available

Popularity by Segment

Size

225 | X-Large (200+ room)

145 | Large (75-199 room)

42 | Medium (25-74 room)

5 | Small (10-24 room)

3 | X-Small (1-9 room)

Type

199 | Luxury Hotels

143 | Branded Hotels

93 | Resorts

75 | City Center Hotels

50 | Boutiques

23 | Bed & Breakfast & Inns

22 | Hostels

20 | Limited Service & Budget Hotels

18 | Airport/Conference Hotels

8 | RV Parks & Campgrounds

7 | Casinos

6 | Motels

6 | Vacation Rentals & Villas

3 | Extended Stay & Serviced Apartments

Region

160 | Asia Pacific

153 | Europe

100 | North America

17 | Middle East

12 | Oceania

11 | South America

5 | Central America

5 | Africa

Category

406 | Property Management Systems

131 | Restaurant Management Software

58 | Upselling Software

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406

Reviews

58

Expert Recommendations

Hotelier Rating

Excellent
350
Very Good
61
Average
33
Poor
9
Terrible
24

By Product

  • Property Management Systems
    Property Management Systems
  • Restaurant Management Software
    Restaurant Management Software
  • Upselling Software
    Upselling Software

Property Size

  • X-Small
  • Small
  • Medium
  • Large
  • X-Large

Region

  • North America
    North America
  • Europe
    Europe
  • Asia Pacific
    Asia Pacific
  • Oceania
    Oceania
  • Middle East
    Middle East
  • South America
    South America
  • Central America
    Central America
  • Africa
    Africa
9

great new software

Hotel Manager from 75-99 room Boutique in (Italy)

Verified
5 days ago
Configuration has been made very well and we can use the software in the way we expected. One of the things I like is the introduction of the dashboard. It's very important to check the actual situation adn it's useful to enter directly to the section I need (for example arrivals,, departures, reservations, etc...). Reservations contain man...
7

my experience with Opera its always awesome

IS Manager from 500+ room Branded Hotel in New Delhi (India)

Verified
7 days ago
Reporting, service, Ease to use, and lots of opportunity to customization of reports as per your need. Fully optimized, lots of training resource available
9

Opera Cloud - loving it!

Director of Revenue, Distribution and Central Reservations from 500+ room Branded Hotel in Canberra (Australia)

Verified
8 days ago
* Recently migrated to the latest Opera Cloud version 20.2. Its definitely been worthwhile as the teams have started noting great improvement from the previous version. * The customisable dashboard with multiple options. The tile feature looks really good. The colourful tables and graphs are visually pleasant. The operation teams have re...
Samantha from Oracle Hospitality replied
Thank you so much for your review. We appreciate your feedback and your business! We have noted the areas that you point out need more attention and will work internally to address this.
10

Accurate PMS Backend Reports

Finance Manager from 100 to 199 room Luxury Hotel in Pasay (Philippines)

Verified
10 days ago
With proper configuration and mapping Opera helps operate with efficiency and accuracy. Opera design to connect members of the hotel with their operation information and can easily adapt the process.
3

Opera / POS software is good but Service & Support is not good as below points. 1. There is no patches updates Opera 5.6 / POS and we are fine with chargeable basis.

IT Manager from 100 to 199 room Branded Hotel in Bengaluru (India)

Verified
10 days ago
PMS / POS software is good but Service / Support is not good. implementation team engineers have a good knowledge on installations, however operation why they should be aware impacts.
10

Director of IT

Director of IT from 200 to 499 room Bed & Breakfast & Inn in Guang Zhou Shi (China)

Verified
10 days ago
Windows are very diversity , simple and convenient. Have a powerful database, almost no downtime 。 Revenue data analysis is very detailed .
10

Still the Gold Standard for Hotel Management System

CIo from 500+ room Branded Hotel in Muntinlupa (Philippines)

Verified
10 days ago
Stability and flexibility is still the strength of this System, broad interfacing capability with major 3rd party provider will not be a problem
10

OPERA PMS EXCELLENT APP

Sistem Administrator from 500+ room Airport/Conference Hotel in Olmué (Chile)

Verified
10 days ago
It is the best product for hotel management. The Configuration and integration with other systems is very reliable. at user level easy to operate
10

Great PMS & POS

Operations Manager from 100 to 199 room Boutique in Wien (Austria)

Verified
10 days ago
I have been working with Oracle PMS for more than 10 years. Currently I work as Operations Manager in an international hotel group. It is very easy and understandable even for newcomers. Anyone can easily learn and understand. The interface is so user friendly. It always allows staff to create reports as needed.
10

Opera Cloud PMS

Meeting Manager from 75-99 room City Center Hotel in Torrette (Italy)

Verified
11 days ago
The hyperlink on different filelds can make you access to different functions over the system.The impact when you log in to the PMS is intuitive. I liked the training sessions and the consultant who made it. There are lots of things to do in the system, including OSEM capabilities.
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Newsfeed

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Oracle Hospitality

2 months ago

Oracle Cloud Drives Hotel Industry Automation and Efficiency with New Integrations

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Oracle Hospitality

8 months ago

Oracle Named a Leader in IDC MarketScape Worldwide Hospitality Property Management Systems 2022 Vendor Assessment

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Oracle Hospitality

11 months ago

Outrigger Hospitality to move its portfolio to OPERA Cloud to gain speed and agility

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Oracle Hospitality

1 year ago

BWH Hotel Group® Makes Oracle OPERA Cloud Available to All Hotels

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Oracle Hospitality

1 year ago

Hotels Worldwide Check-In to OPERA Cloud Property Management System

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Oracle Hospitality

1 year ago

Recapturing Sales and Catering Revenue: Technology's Vital Role

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Oracle Hospitality

1 year ago

Hospitality in 2025: Automated, Intelligent...And More Personal

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Oracle Hospitality

1 year ago

Auburn University and Ithaka Hospitality Partners Offer Hands-On Learning for Future Hoteliers with Oracle Cloud

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Oracle Hospitality

1 year ago

Merlin Entertainments Taps Oracle to Boost the Magic at its Hotels and Attractions

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Oracle Hospitality

1 year ago

IHG® Hotels & Resorts Taps Medallia Zingle to Create Exceptional Guest Experiences In The Moment

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1 year ago

iVvy Turns to Hapi to Centralize Sales and Catering Data

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Oracle Hospitality

1 year ago

OPERA Cloud Property Management is on the Itinerary for Hotels Worldwide

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Oracle Hospitality

2 years ago

2021 Hospitality Benchmark Report

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Oracle Hospitality

2 years ago

Wyndham Becomes First Major Hotel Company to Begin Rollout of Oracle’s OPERA Cloud Globally

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Oracle Hospitality

2 years ago

Oracle Opens Hospitality API Specifications to Help Industry Recover

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A Data-Driven Look at Hospitality's Recovery

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Oracle Hospitality

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Oracle Cloud Supports Arlo Hotels Growth in a New Age of Hospitality

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Oracle Hospitality

2 years ago

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Oracle Hospitality

2 years ago

Oracle buys Nor1

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3 years ago

Oracle Ecosystem Ignites Innovation to Accelerate Hospitality Recovery

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Hotel 2025: Emerging Technologies Destined to Reshape Our Business

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