Oracle OPERA PMS

4.5 (592 REVIEWS)

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HT Score  
99 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Adeline, Shafquat, Jacob + 71 more experts recommend Oracle Hospitality

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2024 Finalist HotelTechAwards

Hoteliers voted Oracle Hospitality as the #3 Property Management Systems provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

OPERA Property Management Suite - from independents to global brands, OPERA is the flexible, configurable, intuitive solution to manage your entire operation

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What is Oracle Hospitality?

Founded in 1977 | Headquarters in Columbia, Maryland | 3500 employees
Oracle OPERA PMS is a comprehensive property management system designed for hotel operations and distribution, leveraging robust cloud technologies. It enhances operational efficiency through dynamic dashboard customization, seamless integration with third-party systems, and scalable cloud architecture. The system supports extensive mobile capabilities, reducing training time and boosting staff productivity. It handles a wide range of tasks, from front office operations like check-ins and room management to back office functions like revenue management. OPERA’s real-time visibility and integration capabilities make it invaluable for improving guest experiences and overall hotel management.

Capabilities

Guest focused PMS

Banquets & events

Room service & upgrades

Custom reporting

Cloud Digital Assistant

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Available Add-ons & Modules

OPERA Cloud Sales and Event Management

Event Management Software
Oracle Hospitality OPERA Cloud Sales and Event Management is an extensive sales and catering management application that seamlessly integrates with Oracle Hospitality OPERA Cloud Service products for streamlined operations and maximized revenue. With the advantages of the cloud, you can take our event management system mobile for offsite customer visits or roam the property with customers during site inspections, check availability of inventory, and make changes to the customer’s bookings while on the go.

PREMIUM ADD-ON

OPERA Cloud Distribution

Booking Engine
Oracle Hospitality OPERA Cloud Distribution is a cloud-based, mobile-enabled platform for next-generation hotel channel management. With unique connectivity capabilities for all direct and indirect channels, the Distribution platform allows hotels of all types and sizes to rapidly add distribution channels, enhancing channel and revenue management. Built for all OPERA Property Management products, the leading enterprise solution suite for the hospitality industry, Distribution offers an intuitive user interface and comprehensive functionality to improve channel management.

PREMIUM ADD-ON

OPERA Cloud Vacation Ownership

Vacation Rental Software
Oracle Hospitality OPERA Cloud Vacation Ownership System Cloud Service offers key capabilities to manage mixed-use properties, including condominium units and hotel rooms. It also allows the addition of vacation rentals to OPERA Cloud’s full range of PMS capabilities.

INCLUDED

OPERA Cloud Loyalty

Loyalty Programs for Independents
Oracle Hospitality OPERA Cloud Loyalty enables hotels to deliver an exceptional guest experience and maximize customer loyalty by centrally gathering and managing guest data. Profile management capabilities ensure one true source of guest data, minimizing duplicate records and ensuring that guest preferences are recorded and shared across multile properties. With OPERA Cloud Loyalty, you can also create felxible loyalty programs that maximize repeat business by offering rewards to your most valued guests.

PREMIUM ADD-ON

Oracle Hospitality Reviews Summary

4.5
Very Good
Ease of Use
4.6/5
Customer Support
4.2/5
ROI
4.3/5
Implementation
4.5/5

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Achievements

Trending Product

This vendor's trending score is rising, Oracle OPERA PMS is the #3 most trending product in the Property Management Systems category (out of 315) and the #56 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Oracle Hospitality has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted Oracle Hospitality as the #3 Property Management Systems provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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99 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Oracle Hospitality Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Oracle Hospitality Average Oracle Hospitality

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No matching results

12

Success Stories

6

References

23

Featured Customers

Popularity by Segment

Size

18 | X-Small (1-9 room)

13 | Small (10-24 room)

95 | Medium (25-74 room)

218 | Large (75-199 room)

310 | X-Large (200+ room)

Country

123 | India

121 | Italy

105 | United States of America

29 | China

27 | Germany

26 | Vietnam

14 | France

13 | Malaysia

13 | Spain

12 | Singapore

12 | Philippines

11 | United Kingdom

11 | Mexico

10 | Australia

10 | United Arab Emirates

10 | Taiwan

9 | Indonesia

8 | Ireland

8 | Canada

7 | Thailand

6 | Switzerland

6 | Chile

6 | Maldives

4 | Austria

4 | Argentina

3 | Peru

3 | Saudi Arabia

2 | Colombia

2 | Cambodia

2 | Bangladesh

2 | Qatar

2 | New Zealand

2 | Hong Kong

2 | Egypt

2 | Portugal

2 | Nigeria

1 | Norway

1 | Morocco

1 | Iraq

1 | Hungary

1 | Pakistan

1 | Romania

1 | Zimbabwe

1 | Bahamas

1 | Bhutan

1 | Netherlands Antilles

1 | South Africa

1 | Japan

1 | Ecuador

1 | Palau

1 | Denmark

1 | Jordan

1 | Tanzania

1 | Algeria

1 | Uruguay

Type

366 | Luxury Hotels

289 | Branded Hotels

221 | City Center Hotels

214 | Airport/Conference Hotels

203 | Resorts

174 | Boutiques

157 | Bed & Breakfast & Inns

118 | Limited Service & Budget Hotels

60 | Hostels

27 | Extended Stay & Serviced Apartments

19 | RV Parks & Campgrounds

19 | Vacation Rentals & Villas

15 | Casinos

8 | Motels

Region

255 | Asia Pacific

210 | Europe

124 | North America

20 | Middle East

17 | South America

13 | Oceania

7 | Africa

2 | Central America

Category

592 | Property Management Systems

187 | Hotel Restaurant POS Systems

72 | Upselling Software

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Oracle Hospitality Reviews

Hotelier Rating

Excellent
524
Very Good
75
Average
37
Poor
14
Terrible
26

Property Size

  • X-Small (18)
  • Small (13)
  • Medium (95)
  • Large (218)
  • X-Large (310)

Country

  • India
    India
    (123)
  • Italy
    Italy
    (121)
  • United States of America
    United States of America
    (105)
  • China
    China
    (29)
  • Germany
    Germany
    (27)
  • Vietnam
    Vietnam
    (26)
  • France
    France
    (14)
  • Malaysia
    Malaysia
    (13)
  • Spain
    Spain
    (13)
  • Singapore
    Singapore
    (12)
  • Philippines
    Philippines
    (12)
  • United Kingdom
    United Kingdom
    (11)
  • Mexico
    Mexico
    (11)
  • Australia
    Australia
    (10)
  • United Arab Emirates
    United Arab Emirates
    (10)
  • Taiwan
    Taiwan
    (10)
  • Indonesia
    Indonesia
    (9)
  • Ireland
    Ireland
    (8)
  • Canada
    Canada
    (8)
  • Thailand
    Thailand
    (7)
  • Switzerland
    Switzerland
    (6)
  • Chile
    Chile
    (6)
  • Maldives
    Maldives
    (6)
  • Austria
    Austria
    (4)
  • Argentina
    Argentina
    (4)
  • Peru
    Peru
    (3)
  • Saudi Arabia
    Saudi Arabia
    (3)
  • Colombia
    Colombia
    (2)
  • Cambodia
    Cambodia
    (2)
  • Bangladesh
    Bangladesh
    (2)
  • Qatar
    Qatar
    (2)
  • New Zealand
    New Zealand
    (2)
  • Hong Kong
    Hong Kong
    (2)
  • Egypt
    Egypt
    (2)
  • Portugal
    Portugal
    (2)
  • Nigeria
    Nigeria
    (2)
  • Norway
    Norway
    (1)
  • Morocco
    Morocco
    (1)
  • Iraq
    Iraq
    (1)
  • Hungary
    Hungary
    (1)
  • Pakistan
    Pakistan
    (1)
  • Romania
    Romania
    (1)
  • Zimbabwe
    Zimbabwe
    (1)
  • Bahamas
    Bahamas
    (1)
  • Bhutan
    Bhutan
    (1)
  • Netherlands Antilles
    Netherlands Antilles
    (1)
  • South Africa
    South Africa
    (1)
  • Japan
    Japan
    (1)
  • Ecuador
    Ecuador
    (1)
  • Palau
    Palau
    (1)
  • Denmark
    Denmark
    (1)
  • Jordan
    Jordan
    (1)
  • Tanzania
    Tanzania
    (1)
  • Algeria
    Algeria
    (1)
  • Uruguay
    Uruguay
    (1)

Region

  • North America
    North America
    (124)
  • Europe
    Europe
    (210)
  • Asia Pacific
    Asia Pacific
    (255)
  • Oceania
    Oceania
    (13)
  • Middle East
    Middle East
    (20)
  • South America
    South America
    (17)
  • Central America
    Central America
    (2)
  • Africa
    Africa
    (7)

Hoteliers say

NEW AI Review summary

Hoteliers like that Opera Cloud PMS enhances operational efficiency through robust features like dynamic dashboard customization, seamless integration with third-party systems, scalable cloud architecture, and a comprehensive reporting module. Additionally, the product supports extensive mobile capabilities, reducing training time and improving staff productivity. However, several reviews highlight areas needing improvement, such as complex implementation procedures, customization challenges, and support responsiveness, especially during critical incidents.

AI-generated from the text of customer reviews

Support Responsiveness
Customization Challenges
Comprehensive Reporting
Dashboard Customization
Seamless Integration
Cloud Scalability
Training Requirements
Real-Time Data Access
Mobile Capabilities
Complex Implementation
10

Elevated PMS

Chief Concierge from 500+ room Bed & Breakfast & Inn in Hong Kong (China)

Verified
14 days ago
I think the overall layout and deisgn of Opera Cloud is user-friendly and makes generating reports much more easier and efficient.
Country China
Chief Concierge
X-Large Hotel
10

Elevated PMS

Chief Concierge from 500+ room Bed & Breakfast & Inn in Hong Kong (China)

Verified
14 days ago
I think the overall layout and deisgn of Opera Cloud is user-friendly and makes generating reports much more easier and efficient.
Country China
Chief Concierge
X-Large Hotel
10

Opera 5 is a good property management system

FOM from 100 to 199 room Branded Hotel in Cupertino (United States of America)

Verified
1 months ago
Reservations are interfaced very well. Clients registration easy but it takes time if done manually and not with a third party interface. Room plan is good to check rooms situation. Check in and check out procedures easy to be handled. Many reports available for every day work. Support for go live was very good and helpful.
Country United States of America
FOM
Large Hotel
10

New Opening with Opera 5

Front Office Shift Leader from 200 to 499 room Branded Hotel in Milan (Italy)

Verified
1 months ago
Reports are very good at filtering parameters. Reservations enter smoothly and inventory is balanced automatically. Assistance so far is ready to help you and live support is going smoothly. Enrollment works fine, billing screen is very intuitive full of options for front desk agents. Andrea has been very helpful during go live, assisting u...
Country Italy
Front Office Shift Leader
X-Large Hotel
8

Opera Cloud transition

sales & revenue manager from 100 to 199 room Branded Hotel in Lecce (Italy)

Verified
1 months ago
Smartworking staff troubles completely solved. Reports improved. New and modern graphic interface. Mobile friendly. Minimum hardware requisites lightned. No server needed.
Country Italy
sales & revenue manager
Large Hotel
10

PMS migration to Opera 5

Receptionist from 200 to 499 room Branded Hotel in Rome (Italy)

Verified
2 months ago
Opera is an interesting software full of options and functionalities. Reservations masks are full of details and easy to use. Everything you need to work with is there! Check ins are simple, housekeeping with rooms management is perfect for the hotel needs. I really like miscellaneous button where I can access to many useful reports. Depart...
Country Italy
Receptionist
X-Large Hotel
10

Amazing performace on Opera Cloud

Assistant Front Office Manager from 200 to 499 room Bed & Breakfast & Inn in Kukas (India)

Verified
2 months ago
Cloud-Based Solution: Access from anywhere with high availability and security. Feature-Rich Platform: Includes dashboards, group handling, cashiering, mass check-in/check-out, room assignment, and accessibility options. Intuitive Dashboard: Real-time insights and data analytics for informed decision-making. Group Handling: Efficient manage...
Country India
Assistant Front Office Manager
X-Large Hotel
10

Oracle - PMS and POS Interfaces

IT Executive from 200 to 499 room Boutique in Hyderabad (India)

Verified
2 months ago
GUI and the report management was awesome. Options were very familiar to Opera v5 and easy to use. EMC was great to learn.
Country India
IT Executive
X-Large Hotel
10

OSEM Really AWESOME

Sales Assistant manager from 200 to 499 room Boutique in Hyderabad (India)

Verified
2 months ago
The OSEM interface was very cool and easy to handle and the options provided was easy to navigate and understand. creating blocks was very easy to handle.
Country India
Sales Assistant manager
X-Large Hotel
10

Seamless Experience

Duty Manager from 200 to 499 room Boutique in Hyderabad (India)

Verified
2 months ago
It is well known and reputed software that feels very comfortable to use. The oracle support and training modules we very knowledgeable.
Country India
Duty Manager
X-Large Hotel
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