Oracle OPERA PMS

4.5 (459 REVIEWS)

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HT Score  
99 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Stephen, Joonas, Mike + 70 more experts recommend Oracle Hospitality

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Oracle OPERA PMS

4.5 (459 REVIEWS)

Ranked 3 (out of 284) in Property Management Systems

OPERA Property Management Suite - from independents to global brands, OPERA is the flexible, configurable, intuitive solution to manage your entire operation

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Ratings Summary

4.5
Very Good
Ease of Use
4.6/5
Customer Support
4.1/5
ROI
4.2/5
Implementation
4.4/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Oracle OPERA PMS is the #3 most trending product in the Property Management Systems category (out of 284) and the #77 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Oracle Hospitality has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
99 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Oracle OPERA PMS
Founded in 1977 | Headquarters in Columbia, Maryland | 3500 employees
OPERA Property Management Suite (OPERA PMS) is an enterprise property management system for hotel operations and distribution based on cloud technologies. Secure, scalable, and mobile-enabled, the platform offers the comprehensive capabilities hotels need to deliver great guest experiences, improve operating efficiency, and enhance employee productivity. OPERA brings to the cloud the power of the OPERA software suite that leading hotels and casinos around the world have relied on for years to manage properties, hotel management, and distribution. Hoteliers leverage OPERA to provide a seamless check-in experience via front desk agent workflows. Real-time visibility is critical to success in the hospitality industry and Oracle Hospitality is a market leader in hospitality point-of-sale hotel software for both independent boutique, independent hotels, hotel chains, and multi property hotel groups. OPERA integrates directly with your channel manager and hundreds of other hospitality solutions. OPERA property management system can handle everything from front office tasks like cancellations, room blocking and rooms management to guest service essentials like guest profiles and even back office functionality like revenue management. Oracle Hospitality is a proud AHLA Platinum Partner.

Capabilities

Guest focused PMS

Banquets & events

Room service & upgrades

Custom reporting

Cloud Digital Assistant

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Available Add-ons & Modules

OPERA Cloud Sales and Event Management

Event Management Software
Oracle Hospitality OPERA Cloud Sales and Event Management is an extensive sales and catering management application that seamlessly integrates with Oracle Hospitality OPERA Cloud Service products for streamlined operations and maximized revenue. With the advantages of the cloud, you can take our event management system mobile for offsite customer visits or roam the property with customers during site inspections, check availability of inventory, and make changes to the customer’s bookings while on the go.

PREMIUM ADD-ON

OPERA Cloud Distribution

Booking Engine
Oracle Hospitality OPERA Cloud Distribution is a cloud-based, mobile-enabled platform for next-generation hotel channel management. With unique connectivity capabilities for all direct and indirect channels, the Distribution platform allows hotels of all types and sizes to rapidly add distribution channels, enhancing channel and revenue management. Built for all OPERA Property Management products, the leading enterprise solution suite for the hospitality industry, Distribution offers an intuitive user interface and comprehensive functionality to improve channel management.

PREMIUM ADD-ON

Oracle Hospitality Integration Platform

Marketplaces & Integrators
Oracle Hospitality Integration Platform (OHIP) is a cloud-native integration solution, which centralizes, consolidates, and streamlines all our interface capabilities and related processes into a single and unified platform. OHIP makes it simpler, quicker, and less expensive to integrate with Oracle Hospitality Cloud. By providing an unprecedented self-service experience from discovering our rich set of hospitality REST APIs to adopting them in customer or partner applications to publishing their usage in Oracle Cloud Marketplace.

INCLUDED

OPERA Cloud Vacation Ownership

Vacation Rental Software
Oracle Hospitality OPERA Cloud Vacation Ownership System Cloud Service offers key capabilities to manage mixed-use properties, including condominium units and hotel rooms. It also allows the addition of vacation rentals to OPERA Cloud’s full range of PMS capabilities.

INCLUDED

OPERA Cloud Loyalty

Loyalty Programs for Independents
Oracle Hospitality OPERA Cloud Loyalty enables hotels to deliver an exceptional guest experience and maximize customer loyalty by centrally gathering and managing guest data. Profile management capabilities ensure one true source of guest data, minimizing duplicate records and ensuring that guest preferences are recorded and shared across multile properties. With OPERA Cloud Loyalty, you can also create felxible loyalty programs that maximize repeat business by offering rewards to your most valued guests.

PREMIUM ADD-ON

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Oracle Hospitality Average Oracle Hospitality

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11

Success Stories

6

References

23

Featured Customers

Popularity by Segment

Size

5 | X-Small (1-9 room)

7 | Small (10-24 room)

53 | Medium (25-74 room)

163 | Large (75-199 room)

252 | X-Large (200+ room)

Country

98 | United States of America

68 | India

67 | Italy

28 | Vietnam

27 | Germany

17 | Indonesia

15 | Hong Kong

14 | Singapore

14 | Spain

13 | France

13 | Malaysia

12 | United Kingdom

11 | Taiwan

10 | Australia

10 | Philippines

9 | Ireland

9 | United Arab Emirates

9 | China

8 | Canada

8 | Thailand

6 | Switzerland

6 | Mexico

5 | Maldives

4 | Argentina

4 | Saudi Arabia

4 | Austria

3 | Chile

3 | Peru

2 | Tanzania

2 | Colombia

2 | Portugal

1 | Norway

1 | Zimbabwe

1 | Japan

1 | Morocco

1 | South Africa

1 | Iraq

1 | Romania

1 | Pakistan

1 | Egypt

1 | Hungary

1 | Qatar

1 | Palau

1 | Jordan

1 | New Zealand

1 | Guam

1 | Uruguay

1 | Denmark

1 | Ecuador

1 | Netherlands Antilles

1 | Bahamas

1 | Saint Lucia

1 | Dominican Republic

1 | Haiti

1 | Nigeria

Type

223 | Luxury Hotels

164 | Branded Hotels

112 | Resorts

87 | City Center Hotels

59 | Boutiques

25 | Bed & Breakfast & Inns

24 | Hostels

23 | Limited Service & Budget Hotels

18 | Airport/Conference Hotels

9 | Vacation Rentals & Villas

8 | Motels

8 | RV Parks & Campgrounds

7 | Casinos

6 | Extended Stay & Serviced Apartments

Region

199 | Asia Pacific

158 | Europe

112 | North America

18 | Middle East

14 | South America

13 | Oceania

6 | Africa

5 | Central America

Category

459 | Property Management Systems

156 | Restaurant Management Software

63 | Upselling Software

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/uploads/2018/01/eXpress-1024x636.png

Hotelier Rating

Excellent
407
Very Good
67
Average
33
Poor
9
Terrible
23

Property Size

  • X-Small (5)
  • Small (7)
  • Medium (53)
  • Large (163)
  • X-Large (252)

Country

  • United States of America
    United States of America
    (98)
  • India
    India
    (68)
  • Italy
    Italy
    (67)
  • Vietnam
    Vietnam
    (28)
  • Germany
    Germany
    (27)
  • Indonesia
    Indonesia
    (17)
  • Hong Kong
    Hong Kong
    (15)
  • Singapore
    Singapore
    (14)
  • Spain
    Spain
    (14)
  • France
    France
    (13)
  • Malaysia
    Malaysia
    (13)
  • United Kingdom
    United Kingdom
    (12)
  • Taiwan
    Taiwan
    (11)
  • Australia
    Australia
    (10)
  • Philippines
    Philippines
    (10)
  • Ireland
    Ireland
    (9)
  • United Arab Emirates
    United Arab Emirates
    (9)
  • China
    China
    (9)
  • Canada
    Canada
    (8)
  • Thailand
    Thailand
    (8)
  • Switzerland
    Switzerland
    (6)
  • Mexico
    Mexico
    (6)
  • Maldives
    Maldives
    (5)
  • Argentina
    Argentina
    (4)
  • Saudi Arabia
    Saudi Arabia
    (4)
  • Austria
    Austria
    (4)
  • Chile
    Chile
    (3)
  • Peru
    Peru
    (3)
  • Tanzania
    Tanzania
    (2)
  • Colombia
    Colombia
    (2)
  • Portugal
    Portugal
    (2)
  • Norway
    Norway
    (1)
  • Zimbabwe
    Zimbabwe
    (1)
  • Japan
    Japan
    (1)
  • Morocco
    Morocco
    (1)
  • South Africa
    South Africa
    (1)
  • Iraq
    Iraq
    (1)
  • Romania
    Romania
    (1)
  • Pakistan
    Pakistan
    (1)
  • Egypt
    Egypt
    (1)
  • Hungary
    Hungary
    (1)
  • Qatar
    Qatar
    (1)
  • Palau
    Palau
    (1)
  • Jordan
    Jordan
    (1)
  • New Zealand
    New Zealand
    (1)
  • Guam
    Guam
    (1)
  • Uruguay
    Uruguay
    (1)
  • Denmark
    Denmark
    (1)
  • Ecuador
    Ecuador
    (1)
  • Netherlands Antilles
    Netherlands Antilles
    (1)
  • Bahamas
    Bahamas
    (1)
  • Saint Lucia
    Saint Lucia
    (1)
  • Dominican Republic
    Dominican Republic
    (1)
  • Haiti
    Haiti
    (1)
  • Nigeria
    Nigeria
    (1)

Region

  • North America
    North America
    (112)
  • Europe
    Europe
    (158)
  • Asia Pacific
    Asia Pacific
    (199)
  • Oceania
    Oceania
    (13)
  • Middle East
    Middle East
    (18)
  • South America
    South America
    (14)
  • Central America
    Central America
    (5)
  • Africa
    Africa
    (6)
9

Very supportive team

COO from 200 to 499 room Branded Hotel in (Vietnam)

Verified
4 days ago
The team is always willing to support our company and look for different ways to solve unexpected issues, making sure that we have the best possible outcome
Country Vietnam
COO
X-Large Hotel
10

Delivery Reliability and Support

from 500+ room Luxury Hotel in Cape Town (South Africa)

Verified
6 days ago
The team offers us attentive account managers, knowledgeable resources, an efficient support team and user-friendly software. We are treated with the same respect as any other big client, which motivates us to continue our relationship with them.
Country South Africa
X-Large Hotel
9

Solid and stable product, great account manager

general manager from 25-49 room Bed & Breakfast & Inn in Graz (Austria)

Verified
17 days ago
Reliability, product stability, and usability, particularly through the mobile-friendly cloud version, are excellent. There is also the option for customization
Country Austria
general manager
Medium Hotel
10

Opera Cloud reservation system

Reservation agent from 50-74 room Luxury Hotel in Amalfi (Italy)

Verified
17 days ago
The software sits on a webpage and not a separate system. Very straight forward when it comes to searching for profiles, reservations with the search bars.
Country Italy
Reservation agent
Medium Hotel
10

Good performance PMS

General Manager from 200 to 499 room Luxury Hotel in (Indonesia)

Verified
18 days ago
Easy to use, interface with other 3rd party services and also with other Oracle solutions. Good Service from technical and after sales team.
Country Indonesia
General Manager
X-Large Hotel
10

Oracle Cloud PMS

Head of IT from 500+ room Boutique in New York (United States of America)

Verified
20 days ago
Functionality and reliability! Ease of use & ROI being the key factors why we choose Oracle PMS as our brand standard PMS.
Country United States of America
Head of IT
X-Large Hotel
9

General Manager

General Manager from 200 to 499 room in Grand Canyon Village (United States of America)

Verified
20 days ago
Gustavo Pineda who was the project Manager and Trainer for this rollout was just amazing. He was very interested in our success and insuring that we have the tools to be successful. He knew how to filter our questions and get us what information we needed.
Country United States of America
General Manager
X-Large Hotel
10

HIgh end PMS

GM from 200 to 499 room Branded Hotel in Nha Trang (Vietnam)

Verified
21 days ago
Very stable, user friendly, and I have all what i need in the report library. The supporting is fast and effective
Country Vietnam
GM
X-Large Hotel
10

Best PMS ever!

Front Office Manager from 200 to 499 room City Center Hotel in Kuala Lumpur (Malaysia)

Verified
23 days ago
FRONT OFFICE can work from home? With this OPERA you can. it make easir to rectify the problem from any where u want.
Country Malaysia
Front Office Manager
X-Large Hotel
10

First Five STAR Hotel in South India

IT Manager from 100 to 199 room Luxury Hotel in Bengaluru (India)

Verified
23 days ago
Excellent Quality Product which is use across Universe and have some standard. Stability Product which have lot of Features to analyse the Data for productivity etc.
Country India
IT Manager
Large Hotel
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Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

In my view, Opera is the most comprehensive of all hotel PMSs around. The integration protocols and certification process was extremely comprehensive and thorough. The Oracle network has been very useful in providing information and assistance

Question:

What differentiates this product or service from the competition?

Answer:

Quality and breadth of services offered within Opera and plug-ins Accessing and response times of support and particularly tech input to resolve any questions or issues. The suitability of Opera across multiple territories