Oracle OPERA PMS
4.5 (459 REVIEWS)
Stephen, Joonas, Mike + 70 more experts recommend Oracle Hospitality
Read RecommendationsOracle OPERA PMS
Ranked 3 (out of 284) in Property Management Systems
OPERA Property Management Suite - from independents to global brands, OPERA is the flexible, configurable, intuitive solution to manage your entire operation
90% recommended by 473 hotels
Melia Hotels, Wyndham, Minor Hotels & 470 others
Ratings Summary
Recommended by
Achievements
This vendor's trending score is rising, Oracle OPERA PMS is the #3 most trending product in the Property Management Systems category (out of 284) and the #77 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreOracle Hospitality has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceHotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Capabilities
Guest focused PMS
Banquets & events
Room service & upgrades
Custom reporting
Cloud Digital Assistant
Cloud Digital Assistant
The OPERA Cloud Digital Assistant helps users execute routine tasks and activities such as house status, room management, and reservations. Hotel staff can use their mobile devices to query the chatbot for information on operations data or hotel analytics, or to perform tasks such as check-in and check-out or housekeeping room updates.
Features
Accounting & Finance
Marketing & Ecommerce
Administration & Configuration
Customer Management
Front Office
Groups Management
Guest Experience
Housekeeping
Payments
Reservations Management
Revenue Management
Taxes & Compliance
Support & Training
Other
Available Add-ons & Modules
OPERA Cloud Sales and Event Management
Event Management SoftwareOPERA Cloud Distribution
Booking EngineOracle Hospitality Integration Platform
Marketplaces & IntegratorsOPERA Cloud Vacation Ownership
Vacation Rental SoftwareOPERA Cloud Loyalty
Loyalty Programs for IndependentsPricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Success Stories
Auburn University and Ithaka Hospitality Partners Offer Hands-On Learning for Future Hoteliers with Oracle Cloud
Gervasi Vineyard Uncorks Exceptional Guest Experiences with Oracle Cloud
Minor Hotels Upgrades to Oracle Cloud to Better Serve its Guests
Roma (Italy)
Mercan Properties invests in cloud hotel POS for greater portfolio flexibility
Matosinhos (Portugal)
Norway's Solstrand Hotel undergoes a digital transformation with OPERA Cloud
(Norway)
Hotel Mesikammen nets a broader audience with Oracle Hospitality Distribution
Jyväskylä (Finland)
Predator Ridge tackles IT challenges, labor shortage with OPERA Cloud
Fontenille taps Oracle cloud technology to gain portfolio insights in real time
Lauris (France)
Fairmont Tremblant "yields up" revenue by automating upsells with Oracle Nor1
Les Laurentides (Canada)
The Great Southern Hotel taps OPERA Cloud PMS to boost occupancy and discovers its future
Perth (Australia)
OPERA Cloud’s Revelations Transform Business at Starling Hotel Geneva
Genève (Switzerland)
References
"The Oracle Hospitality Simphony solution at a management level has helped to identify the client in a more customized way, and logically we can also detect, what are their preferences? What are their needs? Previously, we couldn’t do that. So, that closer experience, plus our understanding the client as a person, allows us to provide a better service."
"Our guests are definitely having a quicker, more seamless experience with Simphony."
"We’ve had people literally crossing the room to thank us for improving the stability and performance of our systems. The move to the cloud and the upgrade to the latest version of Oracle Hospitality OPERA Property Cloud Service has significantly improved our operation here at glh Hotels—our operations teams are now able to plan for the future with high levels of confidence in our technology"
"Business travelers and tourists acknowledge Geisel Privathotels as a traditional Munich family-run business with modern concepts and first-class service. Oracle Hospitality Suite is the only solution available in the market that offers the performance we require without any compromises."
""After having such great success utilizing Nor1’s eStandby Upgrade® across Highgate's entire portfolio of hotels, we now consider it a mainstay in our upgrade strategy. Once the other components of the Nor1 Merchandising Platform, eXpress Upgrade™ and CheckIn Merchandising™ became available to Highgate, we anticipated that implementing them across our independent hotels would not only expand upon eStandby's success, but provide additional operational benefits as well. We were not disappointed. Everyone at Highgate has been absolutely delighted that both the early performance results and the synergies associated with utilizing an integrated upgrade platform have exceeded our expectations.""
""Nor1 CheckIn Merchandising is a necessity at every hotel. Since implementing, we have seen monthly room upsell revenue increases of up to 750%. The program has a responsive and impressively efficient user interface that is simple to navigate and use, and a team behind it that has been beyond responsive and supportive. I highly recommend this tool to all hoteliers.""
Featured Customers
Popularity by Segment
Size
5 | X-Small (1-9 room)
7 | Small (10-24 room)
53 | Medium (25-74 room)
163 | Large (75-199 room)
252 | X-Large (200+ room)
Country
98 | United States of America
68 | India
67 | Italy
28 | Vietnam
27 | Germany
17 | Indonesia
15 | Hong Kong
14 | Singapore
14 | Spain
13 | France
13 | Malaysia
12 | United Kingdom
11 | Taiwan
10 | Australia
10 | Philippines
9 | Ireland
9 | United Arab Emirates
9 | China
8 | Canada
8 | Thailand
6 | Switzerland
6 | Mexico
5 | Maldives
4 | Argentina
4 | Saudi Arabia
4 | Austria
3 | Chile
3 | Peru
2 | Tanzania
2 | Colombia
2 | Portugal
1 | Norway
1 | Zimbabwe
1 | Japan
1 | Morocco
1 | South Africa
1 | Iraq
1 | Romania
1 | Pakistan
1 | Egypt
1 | Hungary
1 | Qatar
1 | Palau
1 | Jordan
1 | New Zealand
1 | Guam
1 | Uruguay
1 | Denmark
1 | Ecuador
1 | Netherlands Antilles
1 | Bahamas
1 | Saint Lucia
1 | Dominican Republic
1 | Haiti
1 | Nigeria
Type
223 | Luxury Hotels
164 | Branded Hotels
112 | Resorts
87 | City Center Hotels
59 | Boutiques
25 | Bed & Breakfast & Inns
24 | Hostels
23 | Limited Service & Budget Hotels
18 | Airport/Conference Hotels
9 | Vacation Rentals & Villas
8 | Motels
8 | RV Parks & Campgrounds
7 | Casinos
6 | Extended Stay & Serviced Apartments
Region
199 | Asia Pacific
158 | Europe
112 | North America
18 | Middle East
14 | South America
13 | Oceania
6 | Africa
5 | Central America
Category
459 | Property Management Systems
156 | Restaurant Management Software
63 | Upselling Software
More Products by Oracle Hospitality
Hotelier Rating
Very supportive team
COO from 200 to 499 room Branded Hotel in (Vietnam)
Delivery Reliability and Support
from 500+ room Luxury Hotel in Cape Town (South Africa)
Solid and stable product, great account manager
general manager from 25-49 room Bed & Breakfast & Inn in Graz (Austria)
Opera Cloud reservation system
Reservation agent from 50-74 room Luxury Hotel in Amalfi (Italy)
Good performance PMS
General Manager from 200 to 499 room Luxury Hotel in (Indonesia)
Oracle Cloud PMS
Head of IT from 500+ room Boutique in New York (United States of America)
General Manager
General Manager from 200 to 499 room in Grand Canyon Village (United States of America)
HIgh end PMS
GM from 200 to 499 room Branded Hotel in Nha Trang (Vietnam)
Best PMS ever!
Front Office Manager from 200 to 499 room City Center Hotel in Kuala Lumpur (Malaysia)
First Five STAR Hotel in South India
IT Manager from 100 to 199 room Luxury Hotel in Bengaluru (India)
Expert Q&A and Partner Recommendations
Submit RecommendationWhat does this product or service do well?
In my view, Opera is the most comprehensive of all hotel PMSs around. The integration protocols and certification process was extremely comprehensive and thorough. The Oracle network has been very useful in providing information and assistance
Showing all answers to: "What does this product or service do well?"
What differentiates this product or service from the competition?
Quality and breadth of services offered within Opera and plug-ins Accessing and response times of support and particularly tech input to resolve any questions or issues. The suitability of Opera across multiple territories
Showing all answers to: "What differentiates this product or service from the competition?"