Oracle OPERA PMS

4.6 (707 REVIEWS)

HTR Score icon
HT Score  
97 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Sílvia, Debra, Valyn + 73 more experts recommend Oracle Hospitality

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Oracle OPERA PMS

4.6 (707 REVIEWS)

Ranked 3 (out of 319) in Property Management Systems

2025 Finalist HotelTechAwards

Hoteliers voted Oracle Hospitality as the #3 Property Management Systems provider in the 2025 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

OPERA Property Management Suite - from independents to global brands, OPERA is the flexible, configurable, intuitive solution to manage your entire operation

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Bell avatar Bell - AI powered product analyst

I analyzed all of Oracle Hospitality’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like Oracle OPERA Cloud for its seamless integration with POS, automation of routine tasks, and real-time analytics, which enhance operational efficiency and guest experience. It supports multi-property management and offers customization options. However, users also express concerns about limited report customization, the steep learning curve, and sluggish support response times. Improving these areas can further elevate business performance, reduce costs, and enhance service delivery.

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Melia Hotels, Wyndham, Minor Hotels & 602 others

Read their reviews

Partners say

Industry experts recommend Oracle Hospitality's OPERA PMS for its unparalleled functionality, robust API integration capabilities, and adaptability to various property types and sizes. Unique features include the Oracle Hospitality Integration Platform (OHIP), which enhances interoperability, cloud migration offering scalability, and comprehensive functionality for both property management and F&B services. Critical feedback highlights the complexity of implementation, learning curve for new users, and occasional challenges with customer support responsiveness.

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Sílvia, Debra, Valyn and 66 others

Read their recommendations

What Types of Hotels Oracle Hospitality is Popular For

Size

9 | X-Small (1-9 room)

16 | Small (10-24 room)

110 | Mid-Sized (25-74 room)

278 | Large (75-199 room)

361 | X-Large (200+ room)

Country

174 | India

121 | Italy

109 | United States of America

32 | Singapore

32 | China

28 | Germany

26 | Vietnam

24 | Malaysia

19 | Maldives

14 | France

13 | Spain

12 | Philippines

12 | United Arab Emirates

12 | Indonesia

11 | Mexico

11 | United Kingdom

10 | Australia

10 | Taiwan

8 | Canada

8 | Ireland

7 | Sri Lanka

7 | Thailand

6 | Chile

6 | Switzerland

5 | Egypt

4 | Austria

4 | Argentina

3 | Saudi Arabia

3 | Peru

2 | Bangladesh

2 | Cambodia

2 | Qatar

2 | Portugal

2 | Nigeria

2 | New Zealand

2 | Hong Kong

2 | Colombia

1 | Zimbabwe

1 | Romania

1 | Pakistan

1 | Hungary

1 | Iraq

1 | Morocco

1 | Netherlands

1 | Bhutan

1 | Jordan

1 | South Africa

1 | Norway

1 | Japan

1 | Palau

1 | Uruguay

1 | Algeria

1 | Denmark

1 | Ecuador

1 | Tanzania

1 | Netherlands Antilles

1 | Bahamas

Type

461 | Luxury Hotels

344 | Branded Hotels

270 | City Center Hotels

263 | Resorts

258 | Airport/Conference Hotels

223 | Boutiques

195 | Bed & Breakfast & Inns

146 | Limited Service & Budget Hotels

88 | Hostels

36 | Extended Stay & Serviced Apartments

22 | Vacation Rentals & Villas

19 | RV Parks & Campgrounds

17 | Casinos

8 | Motels

Region

363 | Asia Pacific

212 | Europe

128 | North America

25 | Middle East

17 | South America

13 | Oceania

7 | Africa

2 | Central America

Category

707 | Property Management Systems

211 | Hotel Restaurant POS Systems

81 | Upselling Software

What is Oracle Hospitality?

Founded in 1977 | Headquarters in Columbia, Maryland | 3500 employees
Oracle OPERA PMS is a comprehensive property management system designed for hotel operations and distribution, leveraging robust cloud technologies. It enhances operational efficiency through dynamic dashboard customization, seamless integration with third-party systems, and scalable cloud architecture. The system supports extensive mobile capabilities, reducing training time and boosting staff productivity. It handles a wide range of tasks, from front office operations like check-ins and room management to back office functions like revenue management. OPERA’s real-time visibility and integration capabilities make it invaluable for improving guest experiences and overall hotel management.

Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of Oracle Hospitality products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by Oracle Hospitality

FAQs

Capabilities

Guest focused PMS

Banquets & events

Room service & upgrades

Custom reporting

OPERA Cloud Mobile

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Available Add-ons & Modules

OPERA Cloud Sales and Event Management

Event Management Software
OPERA Cloud Sales and Event Management centralizes group rooms and events into one platform, simplifying operations across departments. Sales teams can manage leads, accounts, and activities, while event teams plan and deliver meetings and banquets with flexible tools. Real-time access to inventory, mobile-enabled functionality, and seamless group booking workflows help hotels optimize space, streamline collaboration, and drive revenue, whether for corporate meetings, weddings, or large tour groups.

PREMIUM ADD-ON

OPERA Cloud Distribution

Channel Managers
OPERA Cloud Distribution centralizes channel management, connecting rates and availability across direct and indirect channels, including online travel agents (OTAs) and global distribution systems (GDS), from a single system. Designed for speed and scalability, it enables hotels to respond quickly to demand, activate new channels instantly, and streamline operations while driving revenue across all distribution points.

PREMIUM ADD-ON

OPERA Cloud Vacation Ownership

Vacation Rental Software
OPERA Cloud offers key capabilities to manage mixed-use properties, including condominium units and hotel rooms. It also allows the addition of vacation rentals to OPERA Cloud’s full range of PMS capabilities.

INCLUDED

OPERA Cloud Loyalty

Loyalty Programs for Independents
Oracle Hospitality OPERA Cloud Loyalty enables hotels to deliver an exceptional guest experience and maximize customer loyalty by centrally gathering and managing guest data. Profile management capabilities ensure one true source of guest data, minimizing duplicate records and ensuring that guest preferences are recorded and shared across multile properties. With OPERA Cloud Loyalty, you can also create felxible loyalty programs that maximize repeat business by offering rewards to your most valued guests.

PREMIUM ADD-ON

Guest Engagement & Merchandising (upsell)

Upselling Software
Drive revenue and enhance the guest experience with Nor1’s AI-powered upselling in OPERA Cloud. Present personalized offers, room upgrades, amenities, services, and more, across key touchpoints like pre-arrival, mobile check-in, and the front desk. Boost engagement and increase RevPAR through targeted merchandising.

PREMIUM ADD-ON

Oracle Hospitality Reviews Summary

4.6
Excellent
Ease of Use
4.6/5
Customer Support
4.3/5
ROI
4.3/5
Implementation
4.5/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Oracle OPERA PMS is the #4 most trending product in the Property Management Systems category (out of 319) and the #121 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Oracle Hospitality has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted Oracle Hospitality as the #3 Property Management Systems provider in the 2025 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
97 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Oracle Hospitality Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Oracle Hospitality Average Oracle Hospitality

Get an Instant Price Estimate

Enter your room count to get an instant price estimate for your property

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12

Success Stories

6

References

23

Featured Customers

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Oracle Hospitality Reviews

Hotelier Rating

Excellent
628
Very Good
88
Average
37
Poor
15
Terrible
27

Property Size

  • X-Small (9)
  • Small (16)
  • Mid-Sized (110)
  • Large (278)
  • X-Large (361)

Country

  • India
    India
    (174)
  • Italy
    Italy
    (121)
  • United States of America
    United States of America
    (109)
  • Singapore
    Singapore
    (32)
  • China
    China
    (32)
  • Germany
    Germany
    (28)
  • Vietnam
    Vietnam
    (26)
  • Malaysia
    Malaysia
    (24)
  • Maldives
    Maldives
    (19)
  • France
    France
    (14)
  • Spain
    Spain
    (13)
  • Philippines
    Philippines
    (12)
  • United Arab Emirates
    United Arab Emirates
    (12)
  • Indonesia
    Indonesia
    (12)
  • Mexico
    Mexico
    (11)
  • United Kingdom
    United Kingdom
    (11)
  • Australia
    Australia
    (10)
  • Taiwan
    Taiwan
    (10)
  • Canada
    Canada
    (8)
  • Ireland
    Ireland
    (8)
  • Sri Lanka
    Sri Lanka
    (7)
  • Thailand
    Thailand
    (7)
  • Chile
    Chile
    (6)
  • Switzerland
    Switzerland
    (6)
  • Egypt
    Egypt
    (5)
  • Austria
    Austria
    (4)
  • Argentina
    Argentina
    (4)
  • Saudi Arabia
    Saudi Arabia
    (3)
  • Peru
    Peru
    (3)
  • Bangladesh
    Bangladesh
    (2)
  • Cambodia
    Cambodia
    (2)
  • Qatar
    Qatar
    (2)
  • Portugal
    Portugal
    (2)
  • Nigeria
    Nigeria
    (2)
  • New Zealand
    New Zealand
    (2)
  • Hong Kong
    Hong Kong
    (2)
  • Colombia
    Colombia
    (2)
  • Zimbabwe
    Zimbabwe
    (1)
  • Romania
    Romania
    (1)
  • Pakistan
    Pakistan
    (1)
  • Hungary
    Hungary
    (1)
  • Iraq
    Iraq
    (1)
  • Morocco
    Morocco
    (1)
  • Netherlands
    Netherlands
    (1)
  • Bhutan
    Bhutan
    (1)
  • Jordan
    Jordan
    (1)
  • South Africa
    South Africa
    (1)
  • Norway
    Norway
    (1)
  • Japan
    Japan
    (1)
  • Palau
    Palau
    (1)
  • Uruguay
    Uruguay
    (1)
  • Algeria
    Algeria
    (1)
  • Denmark
    Denmark
    (1)
  • Ecuador
    Ecuador
    (1)
  • Tanzania
    Tanzania
    (1)
  • Netherlands Antilles
    Netherlands Antilles
    (1)
  • Bahamas
    Bahamas
    (1)

Region

  • North America
    North America
    (128)
  • Europe
    Europe
    (212)
  • Asia Pacific
    Asia Pacific
    (363)
  • Oceania
    Oceania
    (13)
  • Middle East
    Middle East
    (25)
  • South America
    South America
    (17)
  • Central America
    Central America
    (2)
  • Africa
    Africa
    (7)
10

Opera Cloud

Butler from 100 to 199 room Casino in Singapore (Singapore)

Verified
3 days ago
Very helpful to have almost round the clock assistance with vendors on site. Any issues that staff are facing can be attended to immediately. Vendors are all very friendly, knowledgeable, and helpful.
Country Singapore
Butler
Large Hotel
10

Pleasant experience

Assistant Head Butler from 100 to 199 room Casino in Singapore (Singapore)

Verified
4 days ago
The staff are very friendly service, knowledgeable and willing to help. Team is also patient in explaining the process to new users.
Country Singapore
Assistant Head Butler
Large Hotel
10

Cashiering / Checking Reservation booking is much more simplify / Reports / Arrival / Departure

Q- Attendant from 100 to 199 room Boutique in Dhaalu Atoll (Maldives)

Verified
5 days ago
1. Easier though need to always require a pin in every transaction. 2. When running the End of day report opera cloud is faster than the previous system. 3. Easy & more simplified since we can access it anytime anywhere. 4. Customization of the desired details that we need in the dashboard. 5. Opera cloud is easy to learn & the power of dig...
Country Maldives
Q- Attendant
Large Hotel
Cody from Oracle Hospitality replied
Thank you so much for sharing your experience, it is greatly appreciated! In regard to the PIN, there is a property setting you could review called "Force Cashier Login" that determines if you must enter it each time you enter cashiering functions. Best of luck on your journey with OPERA Cloud!
10

Opera Cloud Migration

Assistant Front Office Manager from 100 to 199 room Boutique in Dhaalu Atoll (Maldives)

Verified
6 days ago
Darrick is very helpful and whenever we need any assistance he is available. He conduct training classes for the resort team. Darrick is always ready to assist and consistently provides valuable support. He also conducts training sessions for the resort team, ensuring they are well prepared and knowledgeable.
Country Maldives
Assistant Front Office Manager
Large Hotel
Cody from Oracle Hospitality replied
Thank you for the review and comments on our team member! Your feedback is greatly appreciated!
9

Easy to access remotely

Front Office Manager from 100 to 199 room Boutique in Dhaalu Atoll (Maldives)

Verified
6 days ago
Opera Cloud is user friendly and can be access easily remotely, transition and the training were very detailed, and the best is that digital learning platform is available to train the new team members.Opera Cloud has proven to be user-friendly and highly accessible, with the added advantage of being easily accessed remotely, which greatly...
Country Maldives
Front Office Manager
Large Hotel
Cody from Oracle Hospitality replied
We appreciate your review and suggestions for improvement! If you don't already, you could ask your property about the included Reporting & Analytics module, which can assist you with the custom reporting you seek. Thank you for taking the time to share!
10

Powerful POS System Perfect for Large Hotels

Accountant from 100 to 199 room Boutique in Dhaalu Atoll (Maldives)

Verified
7 days ago
The best thing i like about is POS is fully integrates with OPERA PMS, providing a smooth connection between front desk, food & beverage, and back office functions. It is really impressive and best suited for large hotels. The cloud based system also allows us to access data from multiple locations, which is a huge advantage for multi-prope...
Country Maldives
Accountant
Large Hotel
Cody from Oracle Hospitality replied
Thank you for taking the time to share! We appreciate the review and suggestions for improvement! If you don't already, you could ask your property about your access to the included Reporting & Analytics module, which can assist you with the custom reporting specific to your department needs.
10

The most virtual friend in hotel industry

Assistant IT manager from 200 to 499 room Bed & Breakfast & Inn in Johor Bahru (Malaysia)

Verified
15 days ago
Have a good supportive from Oracle team, and always solve my problem. I most like, when the support help me and also asking about other issue that they can help.
Country Malaysia
Assistant IT manager
X-Large Hotel
Cody from Oracle Hospitality replied
Thank you for the review, feedback, and comments on our staff! Best of luck and continued success!
10

Consultant - Darrick

Financial Controller from 500+ room in San Jose (United States of America)

Verified
19 days ago
He is a very helpful person throughout the PMS cutover system. He is a very dedicated person, he was very helpful throughout the system cutover and is a highly dedicated person.
Country United States of America
Financial Controller
X-Large Hotel
Cody from Oracle Hospitality replied
Thank you for the review and comments on our staff! Your feedback is greatly appreciated!
10

Excellent user friendly application

Finance Controller from 100 to 199 room Boutique in South Huvadhoo (Gaafu Dhaalu) Atoll (Maldives)

Verified
26 days ago
Cloud is way better than on-premises. You won't have operations disrupted by server maintenance anymore since there's no downtime. Can integrate with almost any third party application.
Country Maldives
Finance Controller
Large Hotel
Cody from Oracle Hospitality replied
Thank you for the review and feedback on reporting and our team, this is very helpful! Wishing you continued success on your Cloud journey!
10

Review

Reservations Manager from 100 to 199 room Boutique in South Huvadhoo (Gaafu Dhaalu) Atoll (Maldives)

Verified
26 days ago
The reservation process has been improved significantly while we have more useful tools and saving times on daily operations. And it is convenience for us when it comes to inventory management by providing more functions. The reservation process has improved significantly, offering more useful tools that help us save time in our daily opera...
Country Maldives
Reservations Manager
Large Hotel
Cody from Oracle Hospitality replied
Thank you for the review, feedback, and comments on our staff! Best of luck and continued success!
  • 1
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  • 4
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  • 71

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Oracle Hospitality does a great job of providing reliable and scalable solutions for the hospitality industry. Their property management systems make it easier to handle everything from reservations and front desk tasks to housekeeping and financial operations.

Question:

What differentiates this product or service from the competition?

Answer:

Oracle Hospitality really stands out thanks to its scalability and how easily it integrates with other systems, especially through OHIP (Oracle Hospitality Integration Platform). OHIP makes connecting Oracle with other tools super simple, helping hotels create a fully connected tech system. On top of that, their experience in the industry means their solutions are practical and innovative.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

If you’re thinking about using Oracle Hospitality, make sure to use OHIP to connect it with other key systems, like CRMs or guest-facing tools, so you can get the most out of it. Also, take advantage of their analytics to understand guest preferences and improve decision making process.

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Are you a consultant or vendor that recommends Oracle Hospitality? Leave a recommendation

News

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Accor Simplifies Event Selection and Booking Process with Oracle Cloud

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2 months ago

Sercotel Transforms its Operations with Oracle Cloud

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Absolute Hotel Services Chooses Oracle to Drive Efficiency and Revenue

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Oracle Named a Leader in IDC MarketScape Worldwide Hotel Point-of-Sale Software 2024 Vendor Assessment

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Thon Hotels pioneers “big bang” adoption of Oracle OPERA Cloud PMS

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Guest Engagement and Merchandising Capabilities Now Available in Oracle OPERA Cloud Hospitality Platform

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Orascom Reimagines its Staff and Guest Experiences with Oracle Cloud

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8 months ago

Hyatt Selects Oracle OPERA Cloud as Property Management System for its Global Properties

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1 year ago

Oracle Hospitality Hotel Merchandising Solution to be Offered to Choice Hotels International’s Portfolio of Upscale Hotels

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1 year ago

Pro-invest Group Standardizes its Hotels on Oracle Cloud

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1 year ago

Oracle Cloud to Help Elevate Property Management for Marriott International

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1 year ago

ONYX Hospitality Group Accommodates Growth with Oracle Cloud

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1 year ago

Auburn University and Ithaka Hospitality Partners Offer Hands-On Learning for Future Hoteliers with Oracle Cloud

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1 year ago

Gervasi Vineyard Uncorks Exceptional Guest Experiences with Oracle Cloud

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1 year ago

VAI Resort Taps Oracle Cloud to Deliver Rock-Star Guest Experiences

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1 year ago

Entourage sur-le-Lac Resort Improves Customer Service and Marketing through Successful Digital Transformation

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1 year ago

EOS Taps Oracle Cloud to Supercharge Hotels and Resorts

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Oracle Hospitality

1 year ago

Minor Hotels Upgrades to Oracle Cloud to Better Serve its Guests

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Oracle Hospitality

1 year ago

Mercan Properties invests in cloud hotel POS for greater portfolio flexibility

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Oracle Hospitality

1 year ago

Scandic to Implement Cloud-Based Oracle Solution for Better Guest Experiences and Higher Efficiency

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Oracle Hospitality

1 year ago

Minor Hotels Upgrades to Oracle Cloud to Better Serve its Guests

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Oracle Hospitality

1 year ago

Norway's Solstrand Hotel undergoes a digital transformation with OPERA Cloud

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Oracle Hospitality

1 year ago

Hotel Mesikammen nets a broader audience with Oracle Hospitality Distribution

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Oracle Hospitality

1 year ago

Predator Ridge tackles IT challenges, labor shortage with OPERA Cloud

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Oracle Hospitality

1 year ago

Fontenille taps Oracle cloud technology to gain portfolio insights in real time

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Oracle Hospitality

1 year ago

Fairmont Tremblant "yields up" revenue by automating upsells with Oracle Nor1

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Oracle Hospitality

1 year ago

The Great Southern Hotel taps OPERA Cloud PMS to boost occupancy and discovers its future

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Oracle Hospitality

1 year ago

OPERA Cloud’s Revelations Transform Business at Starling Hotel Geneva

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Oracle Hospitality

1 year ago

Oracle Cloud Drives Hotel Industry Automation and Efficiency with New Integrations

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Oracle Hospitality

2 years ago

Oracle Named a Leader in IDC MarketScape Worldwide Hospitality Property Management Systems 2022 Vendor Assessment

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Oracle Hospitality

2 years ago

Outrigger Hospitality to move its portfolio to OPERA Cloud to gain speed and agility

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Oracle Hospitality

2 years ago

BWH Hotel Group® Makes Oracle OPERA Cloud Available to All Hotels

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Oracle Hospitality

2 years ago

Hotels Worldwide Check-In to OPERA Cloud Property Management System

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Oracle Hospitality

2 years ago

Recapturing Sales and Catering Revenue: Technology's Vital Role

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Oracle Hospitality

2 years ago

Hospitality in 2025: Automated, Intelligent...And More Personal

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Oracle Hospitality

3 years ago

Auburn University and Ithaka Hospitality Partners Offer Hands-On Learning for Future Hoteliers with Oracle Cloud

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Oracle Hospitality

3 years ago

Merlin Entertainments Taps Oracle to Boost the Magic at its Hotels and Attractions

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Oracle Hospitality

3 years ago

IHG® Hotels & Resorts Taps Medallia Zingle to Create Exceptional Guest Experiences In The Moment

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Oracle Hospitality

3 years ago

iVvy Turns to Hapi to Centralize Sales and Catering Data

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Oracle Hospitality

3 years ago

OPERA Cloud Property Management is on the Itinerary for Hotels Worldwide

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Oracle Hospitality

3 years ago

2021 Hospitality Benchmark Report

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Oracle Hospitality

4 years ago

Wyndham Becomes First Major Hotel Company to Begin Rollout of Oracle’s OPERA Cloud Globally

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Oracle Hospitality

4 years ago

A Data-Driven Look at Hospitality's Recovery

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Oracle Hospitality

4 years ago

Oracle Cloud Supports Arlo Hotels Growth in a New Age of Hospitality

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Oracle Hospitality

4 years ago

Oracle Joins American Hotel & Lodging Association Board of Directors

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Oracle Hospitality

4 years ago

Oracle buys Nor1

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Oracle Hospitality

4 years ago

Oracle Ecosystem Ignites Innovation to Accelerate Hospitality Recovery

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Oracle Hospitality

4 years ago

Hotel 2025: Emerging Technologies Destined to Reshape Our Business

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Oracle Hospitality Integrations

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