Accounting & Finance

4/5 features

Direct billing
RevPaR & ADR Reports
Multi-currency
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.
Automated night audit

Marketing & Ecommerce

4/5 features

Guest Communication (SMS Messaging)

The ability to communicate with your guests via text messaging | improves quality of guest experience and communication.
Native Email Marketing

Send highly targeted marketing emails to previous guests. Native to the system, ability to segment the database and create tailored email. Features include: campaigns, segmentation, drag-n-drop builder, transactional emails
Guest profiles
Guest CRM
Gift Vouchers
Channel Manager
Booking Engine

Eliminate the need for a separate booking engine vendor and serve live inventory from your PMS right into your booking engine.
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.

Administration & Configuration

4/5 features

Centralized user & role management
Multi-lingual

Customer Management

4/5 features

Guest Communication (SMS Messaging)

The ability to communicate with your guests via text messaging | improves quality of guest experience and communication.
Guest profiles
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.

Front Office

4/5 features

Mobile Device Notes & Tasks (Voice-to-Text)

Via a button in the notes field in the guest profile or reservation the staff can speak voice-to-text messages for guest or reservation notes. The GM/staff is in the breakfast room or somewhere around on the estate, he engages with guests and learns different things about them. The person won't rush back to a desktop to enter this information into the PMS, however they are usually carrying their mobile phones. With voice, they can launch the PMS on their mobile, speak into it and add a comment that is relevant for the reservation or the guest profile based on their recent engagement with the guest.
Mobile App
Automated night audit
Calendar view
Multi-lingual
Task Management

Attach automated and custom-made tasks to reservations to easily track jobs and keep guests happy.
Automated reminders

Failed settlements and payment request tasks are automatically created so you don’t miss guest payments.
Guest profiles
Tablet/Kiosk Check-in

Guests can skip the reception queue check in via a tablet, on their own or with the help of one of your team.
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

Groups Management

4/5 features

Group functionality
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

Guest Experience

4/5 features

Integrated ID & Passport Scanner

Effortlessly scans multiple passports and ID’s Contactless technology for improved hygiene Eliminates transcribing errors Improved safety: The identity document never leaves the guest’s hands Eliminates the need for copies and storage
Digital Registration

Guest can sign digital registration forms on a mobile device. The signature is automatically stored to the database. Faster check in, location independent, contactless.
Guest App

Put your guests in control of their experience from the moment they book, with a range of guest services from messaging, hotel services, request management, upsells and more.
Online Check-in

You check in online for a flight, why not for a hotel? Digitize your registration process to enable guests to check-in before they arrive to streamline the guest experience, eliminate the need to ask guests for payment upon arrival and reduce wait times and queues at the front desk.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.
Guest Messaging

Make it easy for your guests to contact you during any part of their stay with real-time messaging. Eliminate annoying phone hold times, respond to requests faster and provide outstanding service,.
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.
ID Scanning & Registration Pre-fill

Scan IDs to automatically pre-fill guest information
Lobby Kiosk

Give guests the choice to check themselves in as part of a contact-free experience. Typical features include: digital registration cards, passport scanner, integrated payment terminals, door lock integrations and streamlined self-check-out.

Housekeeping

4/5 features

Housekeeping module
Housekeeping Mobile App

Enable housekeeping team members to view assignments, track points coverage/daily progress, update room statuses and more all from their mobile device.
Real-Time Status Updates

Update reservations or create tasks within the app for immediate internal visibility.
Automated Assignments

Ability to leverage guest arrival and departure details help to prioritize which rooms to clean first.
Real Time Reporting

Ability to track live room status and check in reservations for available rooms. Know which rooms need priority cleaning in order to upsell early arrival.
Shift Planning

Ability to see a workload overview for every housekeeper to create an organized, optimized and efficient shift plan for each team member.
Employee Messaging

Message individual team members or groups to communicate and send updates without having to slow down your team or reach for a radio.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.

Payments

4/5 features

Integrated Payment Terminal & Card Reader

A fully automated card reader integrated with your PMS and Payment Processing System to help with Automation and Seamless Payment Processing
Direct billing
Multi-currency
Payment processing
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.

Reservations Management

4/5 features

RevPaR & ADR Reports
Gift Vouchers
Channel Manager
Integrated CRS
Drag-n-Drop Tapechart

Drag and drop reservations on an easy to use calendar view.
Rate Management

Your rates, your rules. Create and customize product rates and rules to suit your property, including special deals, dependencies, and restrictions.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.
Rules Based Room Assignments

Set rules to optimize your room assignments to fit your property's unique needs. For example, - Assign spaces by floor from top down or bottom up to fill all your floors progressively - Spread out equally, so you have similar amount of reservations on each floor - Assign reservations based on how well they match the customer’s preferred space features
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.

Revenue Management

4/5 features

RevPaR & ADR Reports
Custom rates
Ancillary revenue tracking
Revenue management module
Base Pricing

Easily set up the base price of a rate to ensure minimum space income.

Taxes & Compliance

4/5 features

PCI Compliant
GDPR Compliant
SOC2 Complaint
Tax Configuration

Tax reporting and documentation customized for your regional requirements.

Support & Training

4/5 features

Online 24/7 support

Other

4/5 features

Spa & Wellness Module
EPoS
Reservation management
On premise
Cloud based

great new software

Hotel Manager from 75-99 room Boutique in (Italy)

Verified

5 days ago

Configuration has been made very well and we can use the software in the way we expected. One of the things I like is the introduction of the dashboard. It's very important to check the actual situation adn it's useful to enter directly to the section I need (for example arrivals,, departures, reservations, etc...). Reservations contain man...

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my experience with Opera its always awesome

IS Manager from 500+ room Branded Hotel in New Delhi (India)

7 days ago

Reporting, service, Ease to use, and lots of opportunity to customization of reports as per your need. Fully optimized, lots of training resource available

Opera Cloud - loving it!

Director of Revenue, Distribution and Central Reservations from 500+ room Branded Hotel in Canberra (Australia)

8 days ago

Products Reviewed

Property Management Systems

What do you like most?

* Recently migrated to the latest Opera Cloud version 20.2. Its definitely been worthwhile as the teams have started noting great improvement from the previous version. * The customisable dashboard with multiple options. The tile feature looks really good. The colourful tables and graphs are visually pleasant. The operation teams have reported the advantage of the direct links to the required page and back to the dashboard with one click. * The multi-property operability is very efficient . Especially as we are utilising the system for our central reservations team. The groups team are also really appreciative that a rooming list can now be directly uploaded into the PMS, saving hours in entering group reservations. * The backend V5 version is now within the Cloud, which is a relief as one doesn't have to login to another portal for the configuration or OXI functions * Saving the company a good amount of resources ( financially as well as time), by not requiring a server on site and security taken care off. This has also reduced the IT manpower required and reliance on inhouse IT support. * Support resolution has improved tremendously with turnarounds times on high priority requests responded quite quickly.

What do you dislike or think could be improved?

* Multi- property reports could be better. Though, awaiting the Reporting and Analytics tool that is supposed to take care of this. * Some dashboard tiles lack the date/ time synchronisation, and I have been advised this will be fixed in the next upgrade version due in a month or so.

Accurate PMS Backend Reports

Finance Manager from 100 to 199 room Luxury Hotel in Pasay (Philippines)

10 days ago

With proper configuration and mapping Opera helps operate with efficiency and accuracy. Opera design to connect members of the hotel with their operation information and can easily adapt the process.

Opera / POS software is good but Service & Support is not good as below points. 1. There is no patches updates Opera 5.6 / POS and we are fine with chargeable basis.

IT Manager from 100 to 199 room Branded Hotel in Bengaluru (India)

PMS / POS software is good but Service / Support is not good. implementation team engineers have a good knowledge on installations, however operation why they should be aware impacts.

Director of IT

Director of IT from 200 to 499 room Bed & Breakfast & Inn in Guang Zhou Shi (China)

Windows are very diversity , simple and convenient. Have a powerful database, almost no downtime 。 Revenue data analysis is very detailed .

Still the Gold Standard for Hotel Management System

CIo from 500+ room Branded Hotel in Muntinlupa (Philippines)

Stability and flexibility is still the strength of this System, broad interfacing capability with major 3rd party provider will not be a problem

OPERA PMS EXCELLENT APP

Sistem Administrator from 500+ room Airport/Conference Hotel in Olmué (Chile)

It is the best product for hotel management. The Configuration and integration with other systems is very reliable. at user level easy to operate

Great PMS & POS

Operations Manager from 100 to 199 room Boutique in Wien (Austria)

I have been working with Oracle PMS for more than 10 years. Currently I work as Operations Manager in an international hotel group. It is very easy and understandable even for newcomers. Anyone can easily learn and understand. The interface is so user friendly. It always allows staff to create reports as needed.

Opera Cloud PMS

Meeting Manager from 75-99 room City Center Hotel in Torrette (Italy)

11 days ago

The hyperlink on different filelds can make you access to different functions over the system.The impact when you log in to the PMS is intuitive. I liked the training sessions and the consultant who made it. There are lots of things to do in the system, including OSEM capabilities.

Company	Functionality
SiteMinder 91% recommended by 1430 hotels	Channel Managers +2 more
OTA Insight 96% recommended by 973 hotels	Rate Shopping & Market Intelligence +2 more
Canary Technologies 96% recommended by 518 hotels	Cyber Security & Fraud Prevention +4 more
This integration hasn’t been verified by Oracle Hospitality yet. RoomRaccoon 97% recommended by 509 hotels
hotelkit 95% recommended by 479 hotels	Staff Collaboration Tools +2 more
IDeaS 92% recommended by 467 hotels	Revenue Management Systems +2 more
RateGain 93% recommended by 399 hotels	Channel Managers
Profitroom 95% recommended by 363 hotels	Hotel CRM & Email Marketing +2 more
Bookassist 95% recommended by 360 hotels	Booking Engine +3 more
TrustYou 88% recommended by 339 hotels	Guest Surveys & Feedback

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Direct billing

RevPaR & ADR Reports

Multi-currency

Transactional Emails (booking, folios, etc)

Automated night audit

Guest Communication (SMS Messaging)

Native Email Marketing

Guest profiles

Guest CRM

Gift Vouchers

Channel Manager

Booking Engine

Transactional Emails (booking, folios, etc)

Centralized user & role management

Multi-lingual

Guest Communication (SMS Messaging)

Guest profiles

Centralized Messaging

Transactional Emails (booking, folios, etc)

Mobile Device Notes & Tasks (Voice-to-Text)

Mobile App

Automated night audit

Calendar view

Multi-lingual

Task Management

Automated reminders

Guest profiles

Tablet/Kiosk Check-in

Payment Requests

Centralized Messaging

Automated Space Optimization

Group functionality

Automated Space Optimization

Integrated ID & Passport Scanner

Digital Registration

Guest App

Online Check-in

Online Checkout

Guest Messaging

Transactional Emails (booking, folios, etc)

ID Scanning & Registration Pre-fill

Lobby Kiosk

Housekeeping module

Housekeeping Mobile App

Real-Time Status Updates

Automated Assignments

Real Time Reporting

Shift Planning

Employee Messaging

Online Checkout

Integrated Payment Terminal & Card Reader

Direct billing

Multi-currency

Payment processing

Payment Requests

RevPaR & ADR Reports

Gift Vouchers

Channel Manager

Integrated CRS

Drag-n-Drop Tapechart

Rate Management

Automated Space Optimization

Rules Based Room Assignments

Transactional Emails (booking, folios, etc)

RevPaR & ADR Reports

Custom rates

Ancillary revenue tracking

Revenue management module

Base Pricing

PCI Compliant

GDPR Compliant

SOC2 Complaint

Tax Configuration

Online 24/7 support

Spa & Wellness Module

EPoS

Reservation management