Oracle OPERA PMS
4.5 (592 REVIEWS)
Adeline, Shafquat, Jacob + 71 more experts recommend Oracle Hospitality
Read RecommendationsRanked 3 (out of 315) in Property Management Systems
Hoteliers voted Oracle Hospitality as the #3 Property Management Systems provider in the 2024 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldOPERA Property Management Suite - from independents to global brands, OPERA is the flexible, configurable, intuitive solution to manage your entire operation
91% recommended by 552 hotels
Melia Hotels, Wyndham, Minor Hotels & 549 others
Capabilities
Guest focused PMS
Banquets & events
Room service & upgrades
Custom reporting
Cloud Digital Assistant
Cloud Digital Assistant
The OPERA Cloud Digital Assistant helps users execute routine tasks and activities such as house status, room management, and reservations. Hotel staff can use their mobile devices to query the chatbot for information on operations data or hotel analytics, or to perform tasks such as check-in and check-out or housekeeping room updates.
Features
Accounting & Finance
Marketing & Ecommerce
Administration & Configuration
Customer Management
Front Office
Groups Management
Guest Experience
Housekeeping
Payments
Reservations Management
Revenue Management
Taxes & Compliance
Support & Training
Food & Beverage
Spa
Available Add-ons & Modules
OPERA Cloud Sales and Event Management
Event Management SoftwareOPERA Cloud Distribution
Booking EngineOPERA Cloud Vacation Ownership
Vacation Rental SoftwareOPERA Cloud Loyalty
Loyalty Programs for IndependentsRecommended by
Achievements
This vendor's trending score is rising, Oracle OPERA PMS is the #3 most trending product in the Property Management Systems category (out of 315) and the #56 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreOracle Hospitality has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseHoteliers voted Oracle Hospitality as the #3 Property Management Systems provider in the 2024 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceHotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Oracle Hospitality Case Studies
Auburn University and Ithaka Hospitality Partners Offer Hands-On Learning for Future Hoteliers with Oracle Cloud
Gervasi Vineyard Uncorks Exceptional Guest Experiences with Oracle Cloud
Entourage sur-le-Lac Resort Improves Customer Service and Marketing through Successful Digital Transformation
La Jacques-Cartier (Canada)
Minor Hotels Upgrades to Oracle Cloud to Better Serve its Guests
Rome (Italy)
Mercan Properties invests in cloud hotel POS for greater portfolio flexibility
Matosinhos (Portugal)
Norway's Solstrand Hotel undergoes a digital transformation with OPERA Cloud
Lindesnes Municipality (Norway)
Hotel Mesikammen nets a broader audience with Oracle Hospitality Distribution
Jyvaskyla (Finland)
Predator Ridge tackles IT challenges, labor shortage with OPERA Cloud
Fontenille taps Oracle cloud technology to gain portfolio insights in real time
Lauris (France)
Fairmont Tremblant "yields up" revenue by automating upsells with Oracle Nor1
Mont Tremblant (Canada)
The Great Southern Hotel taps OPERA Cloud PMS to boost occupancy and discovers its future
Perth (Australia)
OPERA Cloud’s Revelations Transform Business at Starling Hotel Geneva
Geneva (Switzerland)
References
"The Oracle Hospitality Simphony solution at a management level has helped to identify the client in a more customized way, and logically we can also detect, what are their preferences? What are their needs? Previously, we couldn’t do that. So, that closer experience, plus our understanding the client as a person, allows us to provide a better service."
"Our guests are definitely having a quicker, more seamless experience with Simphony."
"We’ve had people literally crossing the room to thank us for improving the stability and performance of our systems. The move to the cloud and the upgrade to the latest version of Oracle Hospitality OPERA Property Cloud Service has significantly improved our operation here at glh Hotels—our operations teams are now able to plan for the future with high levels of confidence in our technology"
"Business travelers and tourists acknowledge Geisel Privathotels as a traditional Munich family-run business with modern concepts and first-class service. Oracle Hospitality Suite is the only solution available in the market that offers the performance we require without any compromises."
""After having such great success utilizing Nor1’s eStandby Upgrade® across Highgate's entire portfolio of hotels, we now consider it a mainstay in our upgrade strategy. Once the other components of the Nor1 Merchandising Platform, eXpress Upgrade™ and CheckIn Merchandising™ became available to Highgate, we anticipated that implementing them across our independent hotels would not only expand upon eStandby's success, but provide additional operational benefits as well. We were not disappointed. Everyone at Highgate has been absolutely delighted that both the early performance results and the synergies associated with utilizing an integrated upgrade platform have exceeded our expectations.""
""Nor1 CheckIn Merchandising is a necessity at every hotel. Since implementing, we have seen monthly room upsell revenue increases of up to 750%. The program has a responsive and impressively efficient user interface that is simple to navigate and use, and a team behind it that has been beyond responsive and supportive. I highly recommend this tool to all hoteliers.""
Featured Customers
Popularity by Segment
Size
18 | X-Small (1-9 room)
13 | Small (10-24 room)
95 | Medium (25-74 room)
218 | Large (75-199 room)
310 | X-Large (200+ room)
Country
123 | India
121 | Italy
105 | United States of America
29 | China
27 | Germany
26 | Vietnam
14 | France
13 | Malaysia
13 | Spain
12 | Singapore
12 | Philippines
11 | United Kingdom
11 | Mexico
10 | Australia
10 | United Arab Emirates
10 | Taiwan
9 | Indonesia
8 | Ireland
8 | Canada
7 | Thailand
6 | Switzerland
6 | Chile
6 | Maldives
4 | Austria
4 | Argentina
3 | Peru
3 | Saudi Arabia
2 | Colombia
2 | Cambodia
2 | Bangladesh
2 | Qatar
2 | New Zealand
2 | Hong Kong
2 | Egypt
2 | Portugal
2 | Nigeria
1 | Norway
1 | Morocco
1 | Iraq
1 | Hungary
1 | Pakistan
1 | Romania
1 | Zimbabwe
1 | Bahamas
1 | Bhutan
1 | Netherlands Antilles
1 | South Africa
1 | Japan
1 | Ecuador
1 | Palau
1 | Denmark
1 | Jordan
1 | Tanzania
1 | Algeria
1 | Uruguay
Type
366 | Luxury Hotels
289 | Branded Hotels
221 | City Center Hotels
214 | Airport/Conference Hotels
203 | Resorts
174 | Boutiques
157 | Bed & Breakfast & Inns
118 | Limited Service & Budget Hotels
60 | Hostels
27 | Extended Stay & Serviced Apartments
19 | RV Parks & Campgrounds
19 | Vacation Rentals & Villas
15 | Casinos
8 | Motels
Region
255 | Asia Pacific
210 | Europe
124 | North America
20 | Middle East
17 | South America
13 | Oceania
7 | Africa
2 | Central America
Category
592 | Property Management Systems
187 | Hotel Restaurant POS Systems
72 | Upselling Software
More Products by Oracle Hospitality
Hotelier Rating
Hoteliers like that Opera Cloud PMS enhances operational efficiency through robust features like dynamic dashboard customization, seamless integration with third-party systems, scalable cloud architecture, and a comprehensive reporting module. Additionally, the product supports extensive mobile capabilities, reducing training time and improving staff productivity. However, several reviews highlight areas needing improvement, such as complex implementation procedures, customization challenges, and support responsiveness, especially during critical incidents.
AI-generated from the text of customer reviews
Looking for specific info?
Elevated PMS
Chief Concierge from 500+ room Bed & Breakfast & Inn in Hong Kong (China)
Elevated PMS
Chief Concierge from 500+ room Bed & Breakfast & Inn in Hong Kong (China)
Opera 5 is a good property management system
FOM from 100 to 199 room Branded Hotel in Cupertino (United States of America)
New Opening with Opera 5
Front Office Shift Leader from 200 to 499 room Branded Hotel in Milan (Italy)
Opera Cloud transition
sales & revenue manager from 100 to 199 room Branded Hotel in Lecce (Italy)
PMS migration to Opera 5
Receptionist from 200 to 499 room Branded Hotel in Rome (Italy)
Amazing performace on Opera Cloud
Assistant Front Office Manager from 200 to 499 room Bed & Breakfast & Inn in Kukas (India)
Oracle - PMS and POS Interfaces
IT Executive from 200 to 499 room Boutique in Hyderabad (India)
OSEM Really AWESOME
Sales Assistant manager from 200 to 499 room Boutique in Hyderabad (India)
Seamless Experience
Duty Manager from 200 to 499 room Boutique in Hyderabad (India)