AM-IT

8 days ago

Verified

... Good Software and Good Support. When ever we are facing any challenges getting on time support . Great Software and Support. ...

IT Executive

25 days ago

Verified

... Outstanding PMS & Consulting – Highly Recommended! ...

AM-IT

1 months ago

Verified

... Opera support representative is very helpful for our query, and they all are very professional and during the implementation Priyanshi Srivastava & Swapnil they both the very polite and helpful. ...

IT Executive

1 months ago

Verified

... Improvement it will be comes with new challenges, but we need dedicated person to connect with for our quires. ...

Front office Manager

1 months ago

Verified

... Oracle implementation team is great Swapnil, Nikhil, Parikshit they all are very knowable and supportive while we stuck anywhere in opera they help us quickly. ...

Executive Housekeeper

1 months ago

Verified

... Opera support representative is very helpful for our query, and they all are very professional and during the implementation. Priyanshi Srivastava & Swapnil they both the very polite and helpful. ...

AM-Housekeeping

1 months ago

Verified

... Simphony POS Training ...

Jr. IT Engineer

1 months ago

Verified

... Special thanks to Nikhil sir, and Sandeep sir for your extended support. we have enjoyed working with the team as moving to another software never felt this easy. everything was proper and on time. ...

IT manager

1 months ago

Verified

... Cloud migration & Dashboard ...

Assistant Revenue Manager

1 months ago

Verified

... Opera Cloud Migration ...

Area Director of IT - GOA

2 months ago

Verified

... inter posting hotels are not known to most of the Oracle technical person who comes on a support calls, that ...

IT Manager

2 months ago

Verified

... To augment security and usability, we recommend implementing an advanced user authentication mechanism, supplemented by user-based log reporting to facilitate error analysis and troubleshooting. ...

Duty Manager

2 months ago

Verified

... Report that help us a lot on pulling importance thing, the layout shown full detail and easy to use this system. ...

Front Office Manager

2 months ago

Verified

... The training imparted was excellent and the duration was just right. The migration to opera was smooth. Issues ant was solved then and there itself. ...

Manager, IT

2 months ago

Verified

... of the trainer Mr. Nikhil Kumar with the users and prompt resolution of the queries was very helpful in understanding ...

Senior Engineer

2 months ago

Verified

... accessibility provided along with the security features and accounting makes it a safe to use software. Onboarding process, Migration and training planned was also helpful and ...

Assist. E-commerce Mgr

2 months ago

Verified

... Room reservations, room block, report ... ... More detail when create room reservations and room ...

Head Of Technology

2 months ago

Verified

... Support, the process should be unified so that all teams within the support structure can address issues. Direct responses from responsible parties. ...

IT Manager

2 months ago

Verified

... Easy to understand. No need to make any changes in the browser. Can use even in mobile phone also. Works with low bandwidth. ...

Front Office Manager

2 months ago

Verified

... - Attentive Responsive Friendly Professional when comes to question asked and guide with patience, ensuring everything was smooth before leaving the station. ...

Assistant General Manager

2 months ago

Verified

... Oracle Support ...

Manager

2 months ago

Verified

... World leading PMS system and have full IT team who can assist property around the world. Some of them even can speak chinese. ...

IT Manager

2 months ago

Verified

... 1.No server needs maintenance. It is benefit for IT. 2. OPERA Reporting and Analytics create a new report more elastically and efficiency ...

Front office Manager

2 months ago

Verified

... The service is efficiency and accurate, Vendor understand what is the problem we facing with. it's really helpful for our operation. ...

General Manager

2 months ago

Verified

... It's better to offer local support rather than through offshore resources so as to reduce the communication time and be more effective. ...

General Manager

2 months ago

Verified

... operation and very detailed to cover all the areas. Training module was also available, together with Digital Learning ...

IT Manager

2 months ago

Verified

... Simplify check in proceed and shorten monthly schedule maintenance down time or change to quarterly or half yearly maintenance. User login password requirement it seem like to long. ...

IT Manager

2 months ago

Verified

... - Client relation is good. - Support is done professionally ...

Director of Revenue

2 months ago

Verified

... Perfect! ... ... The services and efficency during the call. Italian speaking, ...

REVENUE&BOOKING

2 months ago

Verified

... Opera has an easy access, nice to have it on cloud.Great Manual, easy configuration possibility to share it with colleagues ...

Executive Assistant Manager

3 months ago

Verified

... The new Functions which facilite the operation, making the follow up easier and more digitalize in the operation. Also Reports is more accesible and with high option for figures. ...

Hotel Systems Training & Quality Manager

3 months ago

Verified

... Oracle delivers a powerful solution for hotel management, combining advanced technology with expert project support to optimize operations, enhance guest satisfaction, and drive revenue growth. ...

Sir Corporate director of IT

3 months ago

Verified

... also offers robust reporting and analytics tools that provide us with valuable, data-driven insights into our operations. The platform’s reporting features have enabled us to identify key trends, measure performance more accurately, and make informed decisions that drive our business forward. With its comprehensive analytics, we can pinpoint areas for improvement, optimize our strategies, and adapt to changing market conditions with greater agility. Overall, Opera Cloud has not only significantly improved our internal workflow but has also allowed us to operate more efficiently and effectively across various departments. The system's scalability ensures that it can grow with our business, adapting to new challenges and opportunities as they arise. While there are some areas where customer support could be more responsive or provide more in-depth assistance, the platform itself remains a top-tier ...

Senior Lecturer-Mentor

3 months ago

Verified

... and the experience was positive, largely thanks to consultant Colin Yong. He was helpful, prompt, and gave valuable ...

FD

3 months ago

Verified

... Colin was very helpful and always around when we need help. He made our cutover seamless and excellent support during the live coverage. ...

Assistant Front office Manager

3 months ago

Verified

... Colin is an outstanding team member, showcasing remarkable work ethic, extensive knowledge, and a commitment to ensuring smooth operations even beyond his working hours. ...

Cluster Director IT

4 months ago

Verified

... erything was so perfect from beginning of initial commercial discussion till sign off of completion report. Each ...

FINANCE MANAGER

5 months ago

Verified

... Guest booked through OTA like MMT and he wants his company's GST Number of his bill instead of OTA GSTN. due to ...

Room Division Manger

5 months ago

Verified

... Even a new user can learn it without much difficulty. ...

Senior Executive Finance

5 months ago

Verified

... improvement notices so if we face any issues will definetly share with concern team. ...

Manager Property Systems

5 months ago

Verified

... latest version of OEPRA Cloud with all the bug fixes. Migration process was not as smooth as expected. Promised support and jobs were not made. We have had a lot of post migration issues and bugs that we did not exp ...

Director of IT

5 months ago

Verified

... i would love to see if oracle hospitality can enhanced with their own web check-in just like an airplane and as well as integrated online table management/order system ...

IT Coordinator

5 months ago

Verified

... services are good and working smoothly. And supports are always good. And issue resolved in a one day only. good services. ...

Assistant Front desk manager

5 months ago

Verified

... Very Smooth reverts on queries ...

Front office associate

5 months ago

Verified

... They help very fantastically special shout-out to Mr Vikas from the team of oracle He’s very kind and helpful . whole team of oracle is very good ...

Duty Management

5 months ago

Verified

... Need shortcut keys if possible it may increase the pace of work. Rest everything looks fine & expecting to learn more. ...

Hotel Manager

5 months ago

Verified

... *Improve CS knowledge for new Cloud products once implemented. *Need quick adjustment as sometimes current used functions are missing once version has upgraded. ...

IT Manager

5 months ago

Verified

... Exceptional Team: Friendly, Skilled, and Client-Focused ...

IT Manager

5 months ago

Verified

... run. Accessibility: The cloud-based system allows authorized personnel to access the PMS from anywhere, improving ...

AMIT

5 months ago

Verified

... ability to streamline operations through features like dynamic tape charts and real-time reservations management. ...

IT Executive

5 months ago

Verified

... CRM, accounting, and revenue management systems), creating a cohesive ecosystem for property management. ...

Income Auditor

5 months ago

Verified

... how past delays have affected productivity or costs. Request Clear Timelines: Ask for specific timelines for resolution. ...

Duty Manager

5 months ago

Verified

... A more robust mobile app experience would improve usability for staff on the go. A more robust mobile app experience would improve usability for staff on the go. ...

IT Manager

5 months ago

Verified

... the system is robust and feature-rich, the initial setup and customization can be quite complex and time-consuming. ...

Asst. IT Manager

5 months ago

Verified

... Oracle consultant's support ...

Head of Innovation and Special Projects

5 months ago

Verified

... and technology. Additionally, the support from our implementation consultants, Xin Dai and Meilissa, has been exceptional, ...

IT Manager

5 months ago

Verified

... Nothing to say about the negative but One area for improvement in Property Management Systems Consultant Services could be enhancing communication and support during the implementation phase. ...

Assistance Accountant

5 months ago

Verified

... the features cover all the hospitality requirements. Reports in opera are customize and meet all operational and back-office ...

IT Manager

5 months ago

Verified

... We trained very well by trainer for both pms and Simphony currently we are working without any issue. Thanks for the trainers and other team. ...

FC

5 months ago

Verified

... service-oriented hotelier. Administrators are able to view changes in a breeze via the change logs, empowering operators and brings the team closer ...

Front Office Manager

5 months ago

Verified

... and also was very instrumental in being someone very reliable during the entire process. Thinking back, it feels ...

Director of Guest Services

5 months ago

Verified

... Vendor willing to answer all of our questions. ...

FOM

7 months ago

Verified

... handled. Many reports available for every day work. Support for go live was very good and helpful. ...

Front Office Shift Leader

7 months ago

Verified

... smoothly and inventory is balanced automatically. Assistance so far is ready to help you and live support is going smoothly. ...

sales & revenue manager

7 months ago

Verified

... Smartworking staff troubles completely solved. Reports improved. New and modern graphic interface. Mobile friendly. Minimum hardware requisites lightned. No server needed. ...

Assistant Manager Reservation

8 months ago

Verified

... priyanshi is very helpful during go-live support.you guys are very professional and helpful.Whatever ...

Assistant IT Manager

8 months ago

Verified

... particularly for smaller businesses. Internet Dependency: Requires a stable internet connection for optimal performance, which can be a challenge in areas with poor connectivity. Complex Implementation: The implementation process can be complex and may require significant time and resources. Customization Challenges: While it offers flexibility, there might be limitations in customizing certain features to meet specific needs. Training: Requires adequate training for staff to fully ...

Account Payable Manager

8 months ago

Verified

... Supporting team and software in future refer to concern for link and about the software for better reach and good. ...

Dir -HK

8 months ago

Verified

... Very good software. Easy to understand and train others as well, very clear information provided so that it helps us in our daily operation needs. ...

IRD Manager

8 months ago

Verified

... Excellent service from PO Sand PMS its really helpful for us in our operations and to know more and more the guest details. ...

Director of Guest Services

8 months ago

Verified

... I like the support which is been provided by the team as well as the quick solution. ...

Reservation Executive

8 months ago

Verified

... The software is good and user handy, without technical hacks. Nice palatiform as per my past experience it seems much batter. ...

Revenue & Reservation Supervisor

8 months ago

Verified

... The cloud version is good and helpful, and fast compared to previous one. quick response for the service request and user friendly. ...

Assistant Manager Finance

8 months ago

Verified

... The best PMS I've ever worked with rooms and reservations The workflow is easy and intuitive, great UAE functions and a very good support and development team. ...

Front office Manager

8 months ago

Verified

... The dashboard customization and the reports that we can customize is excellent. The guest profile data and inventory was too good. ...

Duty Manager

8 months ago

Verified

... It is well known and reputed software that feels very comfortable to use. The oracle support and training modules we very knowledgeable. ...

IT Executive

8 months ago

Verified

... GUI and the report management was awesome. Options were very familiar to Opera v5 and easy to use. EMC was great to learn. ...

Assistant Front Office Manager

8 months ago

Verified

... reservations and billing. Streamlined Cashiering: Supports various payment methods with detailed financial reporting. Mass Check-In/Check-Out: Reduces time and effort for handling large groups. Room Assignment: Ensures optimal room utilization and guest satisfaction. Accessible Design: Inclusive interface for all users, enhancing overall experience. Oracle Support: Dedicated team ready to assist with ...

Senior Manager -IT

8 months ago

Verified

... Opera should work on speeding up the support system and making it more personalized and locally available to the customers. ...

ASSISTANT MANAGER - IT

8 months ago

Verified

... It could be better if we can add more tools in it to run the application smoothly and to avoid uninterrupted services. ...

IT Manager

8 months ago

Verified

... 1) Proactive 2) Understands the need of Business and interacts accordingly. 3) Prompt Service. 4) detailed Knowledge of the product. ...

Cluster IT Manager

8 months ago

Verified

... business over competitors. Their customer service is second to none. Their staff is not only friendly but also highly ...

Front Office Manager

8 months ago

Verified

... job can be done faster. During training consultant Xin Dai spend her time to guide until we could catch the course, she is the best trainer. ...

IT Manager

8 months ago

Verified

... Ensure system reliability and stability in a native cloud environment. Clarify user role sessions Ensure system reliability and stability in a native cloud environment. Clarify user role sessions. ...

IT Manager

8 months ago

Verified

... Opera Cloud Support. ...

Ricevimento

8 months ago

Verified

... New Opera Cloud installation. ...

Receptionist

8 months ago

Verified

... Similarities with Opera 5, Speed ​​in generating reports, possibility of using the software from all devices, options to generate logs for maintenance interventions, customization of shortcuts. ...

Receptionist Supervisor

9 months ago

Verified

... Training super good ...

Front Office Manager

9 months ago

Verified

... even if they should put more tiles. Training from Oracle consultant on site was really good! He taught us many ...

Reception Manager

9 months ago

Verified

... Kindness and professionalism ...

Room Division Manager

9 months ago

Verified

... integrated, but at least the most important ones! Support is complicated and not easy to contact, but so far no ...

Director of Revenue

9 months ago

Verified

... Opera Cloud migration ...

E-Commerce Manager.

9 months ago

Verified

... The staff, all staff are very nice, polite and patient assistance,only one thing i like, is overbook the room avail. can change in one step. ...

IT Manager

9 months ago

Verified

... Demonstrate professionalism and provide guidance throughout the migration planning and training process. Comprehensive knowledge of products and the hospitality industry ...

vice direttore

10 months ago

Verified

... Clear explanation, resultive insights about groups, meetings, pms, cancellations and reservations in general. excellent explanation of the system and the operational needs of the structure. ...

VICE DIRETTRICE

10 months ago

Verified

... Clear explanation, resultive insights about groups, meetings, pms, cancellations and reservations in general. excellent explanation of the system and the operational needs of the structure. ...

rdm

10 months ago

Verified

... The electronic invoicing part could be improved with the implementation of a control report list of documents issued per day. ...

Income auditor

10 months ago

Verified

... Opera integrative training ...

Reservation executive

11 months ago

Verified

... Improve your tech support and services also improving net technology. with your services for guest check in check out. Thank you. ...

IS Manager

11 months ago

Verified

... assist him. The cost customer paying to Oracle is higher and support is worst. If in case application is having an issue and it is not working. Downtime is high just because of the timely support ...

Night Manager

11 months ago

Verified

... session the new team members were enthusiastic and felt confident about opera PMS. Top notch! ...

IT EXECUTIVE

11 months ago

Verified

... Need to improve instant Support and Support person response need to improve and we need expert instant response from the support person ...

Front Office Manager

11 months ago

Verified

... Patience, kindness and availability for all type of questions, clarity and professionalism during the exposing the steps of the program . ...

Rooms division manager

11 months ago

Verified

... the structure, you can get any kind of report. Your implementation consultant, Andrea Castiglioni has been really very ...

IT Manager

11 months ago

Verified

... Both the systems are good, but the support part needs to be taken care. rest all seems to be good. ...

Head IT

11 months ago

Verified

... 1. Highest standard of guest care at every stage of their journey and options in ...

IT Executive

11 months ago

Verified

... Pricing structure can be improved. services time can be improved in future as we will be getting same problems again and again. ...

Cluster IT Manager

11 months ago

Verified

... Support needs to improve. very late in support resolutions. only high level and full opera down support ...

IT Manager

11 months ago

Verified

... Faster response in terms of Support. Even after paying AMC most of the requests are denied mentioning it as Project activity. ...

General Manager

11 months ago

Verified

... The fiscal system in Italy is the worst it can be so the program must be improved on this side. ...

Ufficio Amministrazione

11 months ago

Verified

... user-friendly by simplifying its interface, providing clearer instructions and tooltips, and offering intuitive features ...

IT Manager

11 months ago

Verified

... Provide the expert knowledge and give a smooth sequence and schedule during the upgrade. It helps us to minimiue the affection of Operations ...

Resident Manager

11 months ago

Verified

... details of Opera that we don't often or never use. the participation of the PMS course was fantastic , and it was useful for our working organisation ...

Hospitality Software Manager

11 months ago

Verified

... Even more personalization ort to be able to sort even more cannot export data on xls opera support is not the best ...

Room Division Manager

12 months ago

Verified

... The Italian tax part still has some executive complexity - mostly regarding the part of reissuing ...

Resp. Contabilita Ricevimento

12 months ago

Verified

... New Opera Cloud installation ...

front office agent

12 months ago

Verified

... Having never worked with this type of management system before, I found it easy to understand and I was able to learn quite quickly. ...

Housekeeping manager

12 months ago

Verified

... I liked the teacher who explains clearly and comprehensively, and seeing the features on the reservation which I don't use for work but it's better to know them! ...

Front desk

12 months ago

Verified

... PMS opera training course ...

IT Manager

12 months ago

Verified

... integration, easy to access for employees with access of digitel learning. Oracle Opera PMS (Property Management System) ...

Resident Manager

12 months ago

Verified

... details of Opera that we don't often or never use. the participation of the PMS course was fantastic , and it was useful for our working organisation ...

IT Manager

12 months ago

Verified

... changes we would expect resolution by your support team not by the consultation team on chargeable basis. As a hotelier ...

Director of Sales & Marketting

12 months ago

Verified

... Product Feature of OPERA for Rooms and event booking and all. Best PMS application for Hotel Industry. For sales team activity can measure also ...

Director of Finance

12 months ago

Verified

... There is a opportunity to improve further in more in support and can relook into the charges. Interface might also be improved. Need more reports on the GST taxation. ...

Revenue Manager

12 months ago

Verified

... It could be better if we can add more tools in it to run the application smoothly and to avoid uninterrupted services. ...

F&B Manager

12 months ago

Verified

... The part that could be implemented is the practical test part of some functions or steps that need use and training to remain impressed. ...

Front Desk Agent

12 months ago

Verified

... Being able to work on test bookings to actually test each operational function. Generally the course is excellent and there were no significant doubts. ...

At your service

12 months ago

Verified

... Alessandra explained the topics very well and we learned many new things, especially the various functions of the pms work. ...

AYS associate

12 months ago

Verified

... I really liked the teacher's preparation and how she explained everything. It was also very interesting to have seen details of Opera that we don't often or never use. ...

Accounting Clerk

12 months ago

Verified

... Opera training ...

Front Desk Supervisor

12 months ago

Verified

... Opera training ...

Credit Manager

12 months ago

Verified

... Advanced Opera Training Course ...

Sr. Executive

13 months ago

Verified

... 1. After sales Service & support. 2. Commitment 3. Terms & condition. 4. Behaviors & professionalism. 5. Communications.6. User friendly software. ...

General Manager

13 months ago

Verified

... User friendly system, easy for beginners, great support from the Oracle team and understanding of our needs by the development team is great. ...

Owner

13 months ago

Verified

... Opera Cloud Training Course ...

Receptionist

13 months ago

Verified

... Opera Cloud training course ...

Receptionist

13 months ago

Verified

... The program is very intuitive and complete for every sector within a hotel facility. The teacher was very clear in her explanations. ...

Geschaftsfuhrer (Managing Director)

13 months ago

Verified

... What we liked most was the ability to adapt the system to our individual needs. We also found the team to be competent and helpful at all times. ...

Multi-property IT manager

13 months ago

Verified

... PMS- Implementation, IFC & Live support ...

IT MAnager

13 months ago

Verified

... Excellent work on time & very much satisfied & keep continue to support for the customers. Thank you for the support. ...

ECONOMO

13 months ago

Verified

... Opera cloud training course ...

Reservation Agent

13 months ago

Verified

... Very clear and interesting, we dissected every topic and Alessandra clarified doubts with simple and intuitive examples. I would also like to participate in future courses ...

Lavoro in contabilita/amministrazione

13 months ago

Verified

... Clarity in the explanations, especially the profile themes on the party, share and merge functions. plus active participation thanks to Alessandra ...

Accounting Department

13 months ago

Verified

... Opera cloud training course ...

reception

13 months ago

Verified

... Excellent advanced training ...

Assistant Manager IT

13 months ago

Verified

... for last 10 year, we are. required good support on critical time while your systems are Not working, and oracle ...

Asst. IT Manager

13 months ago

Verified

... The support team are proactive and also trying their best to make customer happy. More over support team also asked for other issue if any ...

IT Executive

13 months ago

Verified

... Getting proper support for opera product. They are providing quick support. Everyone is providing proper guidance during case handling. Giving proper solution ...

Assistant Manager - Information Technology

13 months ago

Verified

... I have to explore new ideas New work style, give solution on priority basis and work on new implementation new project. ...

Front Desk

13 months ago

Verified

... The clarity in the explanation of the topics of the Opera cloud training, it all seemed very intuitive and easy to use. ...

IT Supervisor

13 months ago

Verified

... 1)Techical support 2)AMC 3) trainings 1). Technical support has recently decreased/ dropdown 2). Hotel/company management is dissatisfied with the terms and conditions of AMC. 3) Risk of technical issues or downtime with software system. 2). Hotel/company (management is dissatisfied with the terms and conditions of AMC. 3) Risk of technical issues or downtime with software system. 4). Better training for Hotel/Resort employes yearly o ...

Manager IT

13 months ago

Verified

... When I raised SR found very Quick Response from ORACLE team. I happy to that. please keep it up in future. ...

IT Manager

13 months ago

Verified

... - Oracle team is very easy to reach and work with, our cloud ...

Director of Information Technology

14 months ago

Verified

... most robust solutions for Point-of-Sales (POS) and Property Management System (PMS) among others. While on the pricey end, if the solutions are properly configured, adequate training provided to the staff, and proper support is available post Go Live, the products are ...

Director of Sales

14 months ago

Verified

... 5 stars for her dedication to her work, kudos to Kristalyn Elento, Implementation Consultant – Hotels and team Keep up the good work ...

direttore

14 months ago

Verified

... levels once you have learned how Opera Cloud works. The consultant Mr. Castiglioni who arrived on site during the management transition days was very professional and managed to best explain to us some ...

Front Office Manager

14 months ago

Verified

... Working with this vendor was made easy due to our excellent consultant named Carolina Chang Li. She was very receptive ...

Manager

14 months ago

Verified

... version of Opera that we were interested in updating. Oracle accompanied us throughout the entire process, which ...

14 months ago

Verified

... Opera Support is getting better but still has room for improvement. The new support portal is not as intuitive as the old support site, but it works. ...

Managing Director

14 months ago

Verified

... Great Support from our Sr Sales Executive ...

Jefe de TI

14 months ago

Verified

... What we like most is the stability and reliability of the information, but also the usability and user experience. There is an important technical team behind in case of any inconvenience. ...

Gerente General, Owner

14 months ago

Verified

... Bad implementation, terrible after-sales. ...

General Manager

14 months ago

Verified

... Training is easier with the new Opera Cloud than previous versions of the system. It also windows based which people are more comfortable with than the old versions. ...

IT Manager

14 months ago

Verified

... More support agents for quicker support which would in turn allow calls to be answered quicker and gives happier customers. ...

General Manager

14 months ago

Verified

... It is easy and convenient and practical. Saves us time. Support was outstanding during transition. It is easy to use and undertand. ...

Systems Manager

14 months ago

Verified

... Something the support, and that they give more to know the Opera tool and its functionalities, utilities that allow to do things that other systems do not. ...

IT Executive

25 days ago

Verified

... experience was flawless. The only recommendation would be continued updates and advanced training sessions to keep up with ...

Guest Experience Manager

2 months ago

Verified

... have been kept (short cut keys, room history, F5, item inventory details (when inventory is being tagged in ...

Duty Manager

2 months ago

Verified

... If there is a function short cut for see total arrival for specific date. Overall everything will be good. ...

General Manager

2 months ago

Verified

... Opera is consistent and easy to use. Availability, reservations, room block management, checkin, checkout in one click. Wide reports choices. ...

Assistant General Manager

2 months ago

Verified

... Minimize system upgrade and fixes down time.Issues experienced after system upgrade such as confirmation letter layout. Bigger issues such as quick books could take time ...

Manager

2 months ago

Verified

... rate code type since DAILY rate code type is more easily to amend it. ...

General Manager

2 months ago

Verified

... Highly effective operating tools and easy to manage. Adequate number of management reports. Efficient for check-in and check-out, reservation and hotel status report. ...

IT Manager

2 months ago

Verified

... Simplify check in proceed and shorten monthly schedule maintenance down time or change to quarterly or half yearly maintenance. User login password requirement it seem like to long. ...

IT Manager

2 months ago

Verified

... - Support ticket escalation should be automatic as in, if a ticket is ...

Director of Revenue

2 months ago

Verified

... A better option for asking to solve an Iside. I do not like open a ticket, i world like talk with people ...

Chief Technology Officer

2 months ago

Verified

... Good understanding of what the customer need and how it can be enabled through technology. An expertise in hospitality industry to guide customers on best practices. ...

Hotel Systems Training & Quality Manager

3 months ago

Verified

... systems like POS and CRM. This helps resolve issues like operational silos and inconsistent service delivery, enabling hotels ...

Sir Corporate director of IT

3 months ago

Verified

... I've had a fantastic experience with Opera Cloud! The platform is intuitive, user-friendly, and has streamlined many of our processes. ...

Senior Lecturer-Mentor

3 months ago

Verified

... The billing process. Despite being informed to upload the Invoices ...

Cluster Director IT

4 months ago

Verified

... Downtimes during maintenance window can be planned to reduce to have better uptime ...

FD

4 months ago

Verified

... charges will be great. I missed the short-cut that can operate opera in the past on-prem version without ...

Assistant Manager payble

5 months ago

Verified

... Opera Property Management System (PMS) to the cloud. Based on my experience and industry trends, here are ...

FINANCE MANAGER

5 months ago

Verified

... and he wants his company's GST Number of his bill instead of OTA GSTN. due to not working this function in our property we are making it manually instead of system generated bill which is ...

Director of IT

5 months ago

Verified

... i would love to see if oracle hospitality can enhanced with their own web check-in just like an airplane and as well as integrated online table management/order system ...

Duty Management

5 months ago

Verified

... Need shortcut keys if possible it may increase the pace of work. Rest everything looks fine & expecting to learn more. ...

IT Manager

5 months ago

Verified

... Opera Property Management System (PMS) to the cloud. Based on my experience and industry trends, here are ...

Front Office Manager

5 months ago

Verified

... Reporting system and feasibility. Block Management can be better where we can see a snapshot ...

Head of Innovation and Special Projects

5 months ago

Verified

... The ability to access OPERA Cloud from anywhere, on any device has greatly ...

IT Manager

5 months ago

Verified

... Nothing to say about the negative but One area for improvement in Property Management Systems Consultant Services could be enhancing communication and support during the implementation phase. ...

Assistance Accountant

5 months ago

Verified

... all operational and back-office requirements. The software has flexibility as well in meeting changes and improvements ...

IT Manager

5 months ago

Verified

... We need to reduce the downtime if we have the downtime we need to do Manuel bills and calculation this is big challenge for us. ...

Front Office Manager

5 months ago

Verified

... Opera Cloud. It was definitely intimidating thinking of how major the change of system is but Ivah made the port over an ...

Director of Revenue

5 months ago

Verified

... The design of interface need to more consist with the operation procedures and steps, current design of interface less benefits on the operation flow. ...

Front Office Shift Leader

7 months ago

Verified

... Reports are very good at filtering parameters. Reservations enter smoothly and inventory is balanced automatically. ...

Assistant Front Office Manager

8 months ago

Verified

... security. Feature-Rich Platform: Includes dashboards, group handling, cashiering, mass check-in/check-out, room ...

Senior Manager -IT

8 months ago

Verified

... Opera should work on speeding up the support system and making it more personalized and locally available to the customers. ...

Ricevimento

8 months ago

Verified

... Some operations could be done in fewer steps, some screens could be simplified and it would ...

Receptionist

8 months ago

Verified

... Similarities with Opera 5, Speed ​​in generating reports, possibility of using the software from all devices, options to generate logs for maintenance interventions, customization of shortcuts. ...

Receptionist Supervisor

9 months ago

Verified

... are really intuitive, layout is modern and friendly! Housekeeping super easy and all room management funcionalities quite good ...

Front Office Manager

9 months ago

Verified

... Exports not easy when regenerating electronic invoices. Not really good for italian fiscality in general. If you do a mistake, then it takes time to fix the issue. Support could be improved! ...

Room Division Manager

9 months ago

Verified

... invoice is terrible but they promised to upgrade the PMS shortly in order to fix the issues. I mean, it's very ...

Front Office Manager

11 months ago

Verified

... The product can be improved making Paymaster creation faster; making the possibility, during the ...

Rooms division manager

11 months ago

Verified

... #country. As in #italy we have special laws and dues, recording datas takes a very long time as you have to switch ...

Head IT

11 months ago

Verified

... 1. Digital (Paper less) Check-in and Check-out option so that guest can check-in or check-out from iPad or Tablet 2. HTML confirmation letter format ( Presently it supports only .RDF format) ...

Reception Manager

11 months ago

Verified

... Only for the country of Italy I think must be improved the fiscal system. I mean the interface that create and send all the data to our goverment and to the guest who required invoices. ...

General Manager

11 months ago

Verified

... The system is fine and all the features it offers are enough to manage easily all the reparts. Good colors and good languages interfaces. ...

Administration

11 months ago

Verified

... services, and optimizing system speed and reliability for smoother operations. ...

Ufficio Amministrazione

11 months ago

Verified

... New improved system ...

Ufficio Amministrativo

11 months ago

Verified

... customization options to cater to diverse hotel needs, and optimizing system performance for faster operation and effici ...

Room Division Manager

12 months ago

Verified

... part of reissuing the invoice, the insertion of the fields for the electronic invoice and the control of the issued i ...

IT Manager

12 months ago

Verified

... Simplified Updates and Upgrades: Streamlining the process of updates ...

IT Manager

12 months ago

Verified

... Integration and for small small changes we would expect resolution by your support ...

Revenue Manager

12 months ago

Verified

... One of the best and advanced Opera application which gives easy to use for our operational needs and run our work efficiently and it is easy to integrate with other systems. ...

F&B Manager

12 months ago

Verified

... most was the explanations on the forecast part and block management with the difference between packages and ...

At your service

12 months ago

Verified

... At AYS It's about the lost and found. I learned something new that I can use on opera to make the job easier. ...

Owner

13 months ago

Verified

... In Italy it would be useful to have a report on the control of documents issued both invoices, receipts and electronic receipts to verify the compilation of tax data. ...

Receptionist

13 months ago

Verified

... In Italy it would be very useful to implement control over the issuing of tax documents and implement the service of sending the invoice to the Revenue Agency. ...

Front Office Manager

13 months ago

Verified

... connectivity with the portals and the possibility of communicating the actual availability directly to the market without necessarily ...

Geschaftsfuhrer (Managing Director)

13 months ago

Verified

... For smaller companies it would make sense to have a standard setup that already covers 90% of common hotel and restaurant ...

IT MAnager

13 months ago

Verified

... i have send an email to oracle support team on 26-dec-2023 but the work has completed on 19 jan 2024. this has to be improved. ...

Accounting Department

13 months ago

Verified

... Guidelines for electronic invoicing: insertion of all the fields necessary to process an invoice without closing the account (example of error) ...

Assistant Manager - Information Technology

13 months ago

Verified

... I have to explore new ideas New work style, give solution on priority basis and work on new implementation new project. ...

Front Desk

13 months ago

Verified

... Block management could be simplified by improving the graphic interface, the same goes for guest registration given that in Italy we have to fill in many fields. ...

Revenue

13 months ago

Verified

... administration. From seamless reservation management to efficient room handling and billing processes, it offers a complete ...

Director of Information Technology

14 months ago

Verified

... others. While on the pricey end, if the solutions are properly configured, adequate training provided to the staff, ...

IT Manager

21 days ago

Verified

... Opera front office tile and house keeping tile and the administrator tile. good exposure for the career development. thank you. ...

IT Executive

25 days ago

Verified

... Honestly, our experience was flawless. The only recommendation would be continued ...

Manager, Guest Service

27 days ago

Verified

... The report generation is very easy. Me and my team loved how our trainer Ms. Xin supported and guided us through out the process. Much of the manual work will be reduced because of this. ...

IT manager

1 months ago

Verified

... Standard pre-defined reports should be tailored to emphasize regional and country-specific requirements to ensure they provide sufficient and relevant information. ...

Guest Experience Manager

2 months ago

Verified

... Opera cloud is more towards to simplified version of V5. Hoping for the upgrades with both V5 and cloud. Cloud advantages like, able to see the room status from the ...

Director of Rooms

2 months ago

Verified

... Championing the Transition: Migrating from Opera V5 to Opera Cloud PMS -- Early adaptors!!! ...

IT Manager

2 months ago

Verified

... To augment security and usability, we recommend implementing an advanced user authentication mechanism, supplemented by user-based log reporting to facilitate error analysis and troubleshooting. ...

Duty Manager

2 months ago

Verified

... Report that help us a lot on pulling importance thing, the layout shown full detail and easy to use this system. ...

Front Office Manager

2 months ago

Verified

... The training imparted was excellent and the duration was just right. The migration to opera was smooth. Issues ant was solved then and there itself. ...

Manager, IT

2 months ago

Verified

... users. Interactive Training sessions resulting in best optimized performance of the users. Involvement of the trainer ...

Assist. E-commerce Mgr

2 months ago

Verified

... More detail when create room reservations and room block. New home page and set up, a lot of difference compare with V5 version. ...

IT Manager Assistant

2 months ago

Verified

... Hotels of our group from now 12 years. It's really good products for a group. The ability to aggregate information ...

Manager

2 months ago

Verified

... World leading PMS system and have full IT team who can assist property around the world. Some of them even can speak chinese. ...

IT Manager

2 months ago

Verified

... 1.No server needs maintenance. It is benefit for IT. 2. OPERA Reporting and Analytics create a new report more elastically and efficiency ...

Front office Manager

2 months ago

Verified

... The service is efficiency and accurate ...

General Manager

2 months ago

Verified

... Highly effective operating tools and easy to manage. Adequate number of management reports. Efficient for check-in and check-out, reservation and hotel status report. ...

IT Manager

2 months ago

Verified

... relation is good. - Support is done professionally with proper historical data. - Self training information is sufficient ...

Director of Revenue

2 months ago

Verified

... Perfect! ... ... The services and efficency during the call. Italian speaking, ...

IT Manager

2 months ago

Verified

... In depth knowledge to build and design a wanted customized report; Good data analyzation through out many styles of presentation output. ...

Chief Technology Officer

2 months ago

Verified

... Good understanding of what the customer need and how it can be enabled through technology. An expertise in hospitality industry to guide customers on best practices. ...

Executive Assistant Manager

3 months ago

Verified

... We already sending for Oracle some suggestion regarding the mobile APP which will make the function is more useful and the operation team more informed about their tasks. ...

Hotel Systems Training & Quality Manager

3 months ago

Verified

... This helps resolve issues like operational silos and inconsistent service delivery, enabling hotels to improve guest ...

Senior Lecturer-Mentor

3 months ago

Verified

... payments significantly. It took a long time for the accounts team to resolve the issue, which was frustrating. That ...

Senior income auditor

3 months ago

Verified

... Since it is on cloud based, we are able to access the system from anywhere, anytime in order to look into certain matters, preparation for the next working days. ...

Cluster Director IT

4 months ago

Verified

... Everything was so perfect from beginning of initial commercial discussion till sign off of completion report. ...

Assistant Manager payble

5 months ago

Verified

... This software could significantly contribute to increasing our revenue by offering personalized upgrades and additional services to guests during their booking or check-in process. ...

Reservations Supervisor

5 months ago

Verified

... Hotel Tech Award ...

Finance excutive

5 months ago

Verified

... service is very good. We are a 93 room property and it's first vegetarian hotel accor in India and Novotel be have ...

Senior Executive Finance

5 months ago

Verified

... as per we there is no such improvement notices so if we face any issues will definetly share with concern team. ...

Manager Property Systems

5 months ago

Verified

... Login forward to the latest version of OEPRA Cloud with all the bug fixes. Migration process ...

Director of IT

5 months ago

Verified

... that being use all across the world especially for international chain hotel, due to their complete solutions for hospitality ...

Front Office Supervisor

5 months ago

Verified

... This is the Fastest & Accurate Property Management System we found every useful report in this P M S Room Blocking is also very easy and accurate. ...

Assistant Front desk manager

5 months ago

Verified

... Nothing. All is good. Just keep up with the good work and your humble nature. God bless you mate. ...

Front office associate

5 months ago

Verified

... Nothing is there to be improved all things and work is very good and fantastic. team is also very good ...

Duty Management

5 months ago

Verified

... Smooth & easy to use during busy operations. Doesn’t stops in between work. Can open as many windows as per requirement. ...

Hotel Manager

5 months ago

Verified

... I am a hotel manager and worked in hospitality industries over 20 years of experience. The most advance of using Cloud PMS is save manpower with one stop service provided, which ...

IT Manager

5 months ago

Verified

... with their service. The team is incredibly friendly, knowledgeable, and skilled. They communicate exceptionally well with clients, ...

AMIT

5 months ago

Verified

... at scale. This means it can analyze vast amounts of customer data in real time to suggest the most relevant upgrades and ancillary products, enhancing the buying experience. Additionally, Oracle’s integration capabilities with existing systems ensure a seamless transition for businesses, optimizing revenue streams while maintaining high levels of customer fulfillment. ...

IT Executive

5 months ago

Verified

... provide data or examples showing how past delays have affected productivity or costs. ...

Income Auditor

5 months ago

Verified

... for resolution. This can help prioritize your case. Offer Solutions: Suggest ways to expedite the process, whether ...

Assistant Manager-Finance

5 months ago

Verified

... Highly Recommend OPERA for Hospitality Excellence ...

Duty Manager

5 months ago

Verified

... The mobile capabilities let us manage tasks on the go, improving our flexibility and response times. ...

IT Manager

5 months ago

Verified

... Exceptional Hospitality Property Management & POS Solution. ...

Front Office Manager

5 months ago

Verified

... Versatility and reliable. Our Opera 5.6 is now real time with our online systems which is the most advanced technology. MARSHA and Opera inventory balancing Realtime. ...

Asst. IT Manager

5 months ago

Verified

... Everything is good, perhaps to provide more free consultant support hours for post sales/ migration as many of the issues are only surfaced after the users' official usage. ...

Head of Innovation and Special Projects

5 months ago

Verified

... programs), and allows us to easily adapt to changes in guest demands and operational needs. Since the solution is ...

IT Manager

5 months ago

Verified

... Management Systems Consultant Services is their ability to tailor solutions to the unique needs of each client. They ...

FC

5 months ago

Verified

... across teammates, bringing guest experiences towards a greater height! ...

Front Office Manager

5 months ago

Verified

... disappointing. I mean, afterall we are paying for the subscription but the support received after is minimal. ...

sales & revenue manager

7 months ago

Verified

... Smartworking staff troubles completely solved. Reports improved. New and modern graphic interface. Mobile friendly. Minimum hardware requisites lightned. No server needed. ...

Receptionist

7 months ago

Verified

... are simple, housekeeping with rooms management is perfect for the hotel needs. I really like miscellaneous button where I can ...

Assistant IT Manager

8 months ago

Verified

... rates and seasonal demands. Accessibility: Being cloud-based, it allows access from anywhere, enabling staff to manage operations remotely. Real-Time Updates: Real-time data access and updates facilitate better decision-making and operational efficiency. Integration: Integrates well with other Oracle products and third-party systems, offering a seamless ecosystem for various hotel functions. Cost-Effective: Reduces the need for significant upfront investments in hardware and IT infrastructure, with a subscription-based pricing model. Security: Provides ...

Credit Manager

8 months ago

Verified

... PMS & POS very smooth software and easy to find the solution against check in & check out or finical point view. ...

Account Payable Manager

8 months ago

Verified

... Supporting team and software in future refer to concern for link and about the software for better reach and good. ...

Events Manager

8 months ago

Verified

... POS is very good to use. It's very useful & beneficial for the restaurant operations. Easily track anything with the pos system. PMS is useful for the room tacking. ...

Reservation Executive

8 months ago

Verified

... The software is good and user handy, without technical hacks. Nice palatiform as per my past experience it seems much batter. ...

Revenue & Reservation Supervisor

8 months ago

Verified

... Anyhow the experiences were good. Hence for me, I do not have any issue that has to be improved. ...

Front office Manager

8 months ago

Verified

... The dashboard customization and the reports that we can customize is excellent. The guest profile data and inventory was too good. ...

Duty Manager

8 months ago

Verified

... It is well known and reputed software that feels very comfortable to use. The oracle support and training modules we very knowledgeable. ...

IT Executive

8 months ago

Verified

... Rights restriction was very bad experience for me. many restrictions were there regarding ...

Assistant Front Office Manager

8 months ago

Verified

... Integration: Syncs smoothly with Onity and Symphony. Payment Terminals in India: Supports activation and compliance. Efficient ...

Sr. IT Executive

8 months ago

Verified

... The report result could me more in details, and customizable as per the user requirement. And some training video contents could be helpful. ...

Senior Manager -IT

8 months ago

Verified

... Opera cloud Pms reduce our infrastructure cost of Server machines , depending on Local LAN infrastructure and availability of Platform across the Internet and Accessible from anywhere . ...

ASSISTANT MANAGER - IT

8 months ago

Verified

... Software interface and design, easy to use. Very Smooth software for hotel uses. I recommend to all please use software like this. ...

Cluster IT Manager

8 months ago

Verified

... Strengths and positive aspects of a service which lead to excellent experience. ...

Receptionist

8 months ago

Verified

... Very quick to use and eliminates long steps. Finally it can also be used from different devices such as Apple, iPad and telephone. ...

Front Office

8 months ago

Verified

... Very intuitive system, easy to use. I really liked the possibility we have of using it on any device with any browser, without having to install it on a device. ...

Receptionist

8 months ago

Verified

... I am looking for. Furthermore, as we often work in half-screen rather than full-screen mode, a dedicated interface ...

Reception Manager

9 months ago

Verified

... short time he updated our system and now everything works wonderfully :) ...

Room Division Manager

9 months ago

Verified

... Electronic invoice is terrible but they promised to upgrade the PMS shortly in order to fix the issues. ...

Director of Revenue

9 months ago

Verified

... Oracle team has provided professional services, pre, post preparations and follow up. Especially very high comments to Mr. Louis Ho trainer and Mr. Ernest Cheung assisted us a lot. ...

E-Commerce Manager.

9 months ago

Verified

... The staff, all staff are very nice, polite and patient assistance,only one thing i like, is overbook the room avail. can change in one step. ...

IT Manager

9 months ago

Verified

... and number of page access compared to the existing legacy V5. version. ...

vice direttore

10 months ago

Verified

... Clear explanation, resultive insights about groups, meetings, pms, cancellations and reservations in general. excellent explanation of the system and the operational needs of the structure. ...

VICE DIRETTRICE

10 months ago

Verified

... Clear explanation, resultive insights about groups, meetings, pms, cancellations and reservations in general. excellent explanation of the system and the operational needs of the structure. ...

rdm

10 months ago

Verified

... Since we have been using the Opera Cloud system, we have continued to discover and explore new features that make our work easier. ...

Reservation executive

11 months ago

Verified

... This is very helpful for all operation also for pulling reports. Its helps us to do check in and check out very easy and friendly to use. ...

IS Manager

11 months ago

Verified

... to guest bad experience. Some hotel has been bear revenue loss. It also affect hotel ranking if any guest upload ...

Night Manager

11 months ago

Verified

... Very knowledgeable, patient, kind, always willing to explain in great details every topic. My team literally overwhelmed Alessandro with questions to which he replied nicely and patiently. At the end of each session the new team members were enthusiastic and felt confident about opera PMS. Top ...

Front Office Manager

11 months ago

Verified

... Patience, kindness and availability for all type of questions, clarity and professionalism during the exposing the steps of the program . ...

Rooms division manager

11 months ago

Verified

... ith Opera cloud all the aspects of the everyday's job are covered by thousands of subroutines. The fact that you can #customize the #windows and of the #dashboard is a good idea for having an unique job experiences tailored according to your real ...

Front Office Manager

11 months ago

Verified

... The initial interface is clear, summarised and more practical, in general, the change is positive, keeps you in control of the situation. ...

Head IT

11 months ago

Verified

... care at every stage of their journey and options in opera 2. OPERA is so unique 3. User friendly and ease of use. 4. Seamless ...

Cluster IT Manager

11 months ago

Verified

... We like the opera cloud and its very good application. support is very good and every times helping for oracle application from technical support. ...

Cluster IT Manager

11 months ago

Verified

... World wide know software for the Hospitality. ...

IT Manager

11 months ago

Verified

... Faster response in terms of Support. Even after paying AMC most of the requests are denied mentioning it as Project activity. ...

Ufficio Amministrazione

11 months ago

Verified

... integration options with third-party services, and refining reporting capabilities to offer more comprehensive ...

Ufficio Amministrativo

11 months ago

Verified

... navigation, increasing customization options to cater to diverse hotel needs, and optimizing system performance for ...

IT Manager

11 months ago

Verified

... upgrade. It helps us to minimiue the affection of Operations ...

Resident Manager

11 months ago

Verified

... lots of options for hotel and i believe this is a very good PMS application , It was also very interesting to have seen details of Opera that we don't ...

Hospitality Software Manager

11 months ago

Verified

... Opera is the best PMS ...

Room Division Manager

12 months ago

Verified

... Complete Pms with a thousand opportunities ...

front office agent

12 months ago

Verified

... Opera basic training course ...

Housekeeping manager

12 months ago

Verified

... BASIC Opera PMS training course ...

Front desk

12 months ago

Verified

... I discovered the floor plan functionality that I never had the chance to explore at work. Also VAT off split function. ...

IT Manager

12 months ago

Verified

... Opera Cloud accessibility, not much capex, lot of option of interface integration, easy to access for ...

Resident Manager

12 months ago

Verified

... lots of options for hotel and i believe this is a very good PMS application , It was also very interesting to have seen details of Opera that we don't ...

IT Manager

12 months ago

Verified

... your support team not by the consultation team on chargeable basis. As a hotelier we know basics of the PMS OPERA ...

Director of Sales & Marketting

12 months ago

Verified

... Head of Sales & Marketing in Bangalore Hotel ...

Director of Finance

12 months ago

Verified

... There is a opportunity to improve further in more in support and can relook into the charges. Interface might also be improved. Need more reports on the GST taxation. ...

Revenue Manager

12 months ago

Verified

... Revenue Manager Bangalore Location. ...

F&B Manager

12 months ago

Verified

... Intermediate course opera PMS ...

Front Desk Agent

12 months ago

Verified

... Intermediate Opera PMS Course ...

At your service

12 months ago

Verified

... OPERA PMS intermediate course ...

AYS associate

12 months ago

Verified