Head Of Technology

7 days ago

Verified

... Support, the process should be unified so that all teams within the support structure can address issues. Direct responses from responsible parties. ...

Head Of Technology

7 days ago

Verified

... User friendly property management portal with endless integrations with third parties. Ease of access, any user is able to engage and learn the system. Speed and functionality are superb. ...

Head Of Technology

7 days ago

Verified

... Support, the process should be unified so that all teams within the support structure can address issues. Direct responses from responsible parties. ...

Assistant General Manager

11 days ago

Verified

... Oracle Support ...

Assistant General Manager

11 days ago

Verified

... Fast, quick, easy, and accessible support. Once SR is issued, tech support swoops in to assist. Updates of issues/requests are provided in a timely manner ...

Assistant General Manager

11 days ago

Verified

... Fast, quick, easy, and accessible support. Once SR is issued, tech support swoops in to assist. Updates of issues/requests are provided in a timely manner ...

Assistant General Manager

11 days ago

Verified

... Fast, quick, easy, and accessible support. Once SR is issued, tech support swoops in to assist. Updates of issues/requests are provided in a timely manner ...

Assistant General Manager

11 days ago

Verified

... Oracle Support ...

Assistant General Manager

11 days ago

Verified

... Minimize system upgrade and fixes down time.Issues experienced after system upgrade such as confirmation letter layout. Bigger issues such as quick books could take time ...

General Manager

13 days ago

Verified

... The System is very well designed to fit to hotel operation and very detailed to cover all the areas. Training module was also available, together with Digital Learning session. We just completed to ...

General Manager

13 days ago

Verified

... The System is very well designed to fit to hotel operation and very detailed to cover all the areas. Training module was also available, together with Digital Learning session. We just completed to ...

General Manager

13 days ago

Verified

... The System is very well designed to fit to hotel operation and very detailed to cover all the areas. Training module was also available, together with Digital Learning session. We just completed to cutover and go live mode of Opera Cloud PMS. What we most appreciated is that the consultants assigned on site at our hotel, Ms CHAN Xin Dai and Mr Colin YONG were very attentive to our team members and provided very hands ...

General Manager

13 days ago

Verified

... The System is very well designed to fit to hotel operation and very detailed to cover all the areas. Training module was also available, together with Digital Learning session. We just completed to cutover and go live mode of Opera Cloud PMS. What we most appreciated is that the consultants ...

IT Manager

13 days ago

Verified

... Simplify check in proceed and shorten monthly schedule maintenance down time or change to quarterly or half yearly maintenance. User login password requirement it seem like to long. ...

IT Manager

13 days ago

Verified

... Simplify check in proceed and shorten monthly schedule maintenance down time or change to quarterly or half yearly maintenance. User login password requirement it seem like to long. ...

IT Manager

13 days ago

Verified

... Simplify check in proceed and shorten monthly schedule maintenance down time or change to quarterly or half yearly maintenance. User login password requirement it seem like to long. ...

IT Manager

13 days ago

Verified

... Simplify check in proceed and shorten monthly schedule maintenance down time or change to quarterly or half yearly maintenance. User login password requirement it seem like to long. ...

IT Manager

13 days ago

Verified

... Simplify check in proceed and shorten monthly schedule maintenance down time or change to quarterly or half yearly maintenance. User login password requirement it seem like to long. ...

Manager

12 days ago

Verified

... World leading PMS system and have full IT team who can assist property around the world. Some of them even can speak chinese. ...

Manager

12 days ago

Verified

... World leading PMS system and have full IT team who can assist property around the world. Some of them even can speak chinese. ...

Manager

12 days ago

Verified

... World leading PMS system and have full IT team who can assist property around the world. Some of them even can speak chinese. ...

Manager

12 days ago

Verified

... World leading PMS system and have full IT team who can assist property around the world. Some of them even can speak chinese. ...

IT Manager

12 days ago

Verified

... 1.No server needs maintenance. It is benefit for IT. 2. OPERA Reporting and Analytics create a new report more elastically and efficiency ...

IT Manager

12 days ago

Verified

... Could have some alert when nearly system maintains. what if some function could not interrupt （Ex Night audit. ）I Hope Opera cloud functions more fully function. ...

Front office Manager

12 days ago

Verified

... The service is efficiency and accurate, Vendor understand what is the problem we facing with. it's really helpful for our operation. ...

Front office Manager

12 days ago

Verified

... The service is efficiency and accurate, Vendor understand what is the problem we facing with. it's really helpful for our operation. ...

IT Manager

13 days ago

Verified

... - Client relation is good. - Support is done professionally with proper historical data. - Self training information is sufficient as long as user has the motivation to look for what they need. - IT ...

IT Manager

13 days ago

Verified

... - Client relation is good. - Support is done professionally with proper historical data. - Self training information is sufficient as long as user has the motivation to look for what they need. - IT ...

IT Manager

13 days ago

Verified

... - Client relation is good. - Support is done professionally with proper historical data. - Self training information is sufficient as long as user has the motivation to look for what they need. - IT ...

IT Manager

13 days ago

Verified

... - Client relation is good. - Support is done professionally with proper historical data. - Self training information is sufficient as long as user has the motivation to look for what they need. - IT ...

General Manager

12 days ago

Verified

... It's better to offer local support rather than through offshore resources so as to reduce the communication time and be more effective. ...

General Manager

12 days ago

Verified

... It's better to offer local support rather than through offshore resources so as to reduce the communication time and be more effective. ...

General Manager

12 days ago

Verified

... It's better to offer local support rather than through offshore resources so as to reduce the communication time and be more effective. ...

Director of Revenue

13 days ago

Verified

... Perfect! ...

Director of Revenue

13 days ago

Verified

... The services and efficency during the call. Italian speaking, understanding the problem, friendly conversation. Feedback is Good! Thank you so much ...

Director of Revenue

13 days ago

Verified

... The services and efficency during the call. Italian speaking, understanding the problem, friendly conversation. Feedback is Good! Thank you so much ...

Director of Revenue

13 days ago

Verified

... A better option for asking to solve an Iside. I do not like open a ticket, i world like talk with people ...

Director of Revenue

13 days ago

Verified

... The services and efficency during the call. Italian speaking, understanding the problem, friendly conversation. Feedback is Good! Thank you so much ...

Director of Revenue

13 days ago

Verified

... The services and efficency during the call. Italian speaking, understanding the problem, friendly conversation. Feedback is Good! Thank you so much ...

Director of Revenue

13 days ago

Verified

... The services and efficency during the call. Italian speaking, understanding the problem, friendly conversation. Feedback is Good! Thank you so much ...

Director of Revenue

13 days ago

Verified

... The services and efficency during the call. Italian speaking, understanding the problem, friendly conversation. Feedback is Good! Thank you so much ...

REVENUE&BOOKING

13 days ago

Verified

... Opera has an easy access, nice to have it on cloud.Great Manual, easy configuration possibility to share it with colleagues ...

REVENUE&BOOKING

13 days ago

Verified

... Opera has an easy access, nice to have it on cloud.Great Manual, easy configuration possibility to share it with colleagues ...

REVENUE&BOOKING

13 days ago

Verified

... Opera has an easy access, nice to have it on cloud.Great Manual, easy configuration possibility to share it with colleagues ...

F&B Manager

10 months ago

Verified

... The part that could be implemented is the practical test part of some functions or steps that need use and training to remain impressed. ...

F&B Manager

10 months ago

Verified

... The topic that interested me most was the explanations on the forecast part and block management with the difference between packages and fixed charges, as well as all the shotcut parts which ...

Front Desk Agent

10 months ago

Verified

... Being able to work on test bookings to actually test each operational function. Generally the course is excellent and there were no significant doubts. ...

At your service

10 months ago

Verified

... Alessandra explained the topics very well and we learned many new things, especially the various functions of the pms work. ...

At your service

10 months ago

Verified

... Alessandra explained the topics very well and we learned many new things, especially the various functions of the pms work. ...

AYS associate

10 months ago

Verified

... I really liked the teacher's preparation and how she explained everything. It was also very interesting to have seen details of Opera that we don't often or never use. ...

AYS associate

10 months ago

Verified

... Keep the course updated with the latest trends and developments in the field of opera. This ensures that everyone receives relevant and current information. ...

Accounting Clerk

10 months ago

Verified

... Opera training ...

Accounting Clerk

10 months ago

Verified

... Based on the experience we have had in recent years there could be improvements in the resolution of online tickets with regards to administrative aspects ...

Accounting Clerk

10 months ago

Verified

... Based on the experience we have had in recent years there could be improvements in the resolution of online tickets with regards to administrative aspects ...

Front Desk Supervisor

10 months ago

Verified

... Opera training ...

Front Desk Supervisor

10 months ago

Verified

... I think the response time when opening tickets needs to be improved, because it is very difficult to manage problems if you have to wait more than an hour on the phone. ...

Front Desk Supervisor

10 months ago

Verified

... I think the response time when opening tickets needs to be improved, because it is very difficult to manage problems if you have to wait more than an hour on the phone. ...

Credit Manager

10 months ago

Verified

... Advanced Opera Training Course ...

Credit Manager

10 months ago

Verified

... We have encountered problems regarding technical support and ticket resolution. The timescales are too long and tickets are often closed without a real resolution ...

Credit Manager

10 months ago

Verified

... We have encountered problems regarding technical support and ticket resolution. The timescales are too long and tickets are often closed without a real resolution ...

Credit Manager

10 months ago

Verified

... We have encountered problems regarding technical support and ticket resolution. The timescales are too long and tickets are often closed without a real resolution ...

Credit Manager

10 months ago

Verified

... We have encountered problems regarding technical support and ticket resolution. The timescales are too long and tickets are often closed without a real resolution ...

IT Manager

10 months ago

Verified

... Product feature and supportive team. This product has lots of options for hotel and i believe this is a very good PMS application. Room reservation options are there in a clear and as per expected ...

IT Manager

10 months ago

Verified

... Integration and for small small changes we would expect resolution by your support team not by the consultation team on chargeable basis. As a hotelier we know basics of the PMS OPERA application. So ...

IT Manager

10 months ago

Verified

... Product feature and supportive team. This product has lots of options for hotel and i believe this is a very good PMS application. Room reservation options are there in a clear and as per expected ...

Director of Sales & Marketting

10 months ago

Verified

... Product Feature of OPERA for Rooms and event booking and all. Best PMS application for Hotel Industry. For sales team activity can measure also ...

Director of Finance

10 months ago

Verified

... There is a opportunity to improve further in more in support and can relook into the charges. Interface might also be improved. Need more reports on the GST taxation. ...

Director of Finance

10 months ago

Verified

... There is a opportunity to improve further in more in support and can relook into the charges. Interface might also be improved. Need more reports on the GST taxation. ...

Director of Finance

10 months ago

Verified

... There is a opportunity to improve further in more in support and can relook into the charges. Interface might also be improved. Need more reports on the GST taxation. ...

Revenue Manager

10 months ago

Verified

... It could be better if we can add more tools in it to run the application smoothly and to avoid uninterrupted services. ...

Resident Manager

10 months ago

Verified

... This product has lots of options for hotel and i believe this is a very good PMS application , It was also very interesting to have seen details of Opera that we don't often or never use. the participation of the PMS course was fantastic ...

Resident Manager

10 months ago

Verified

... This product has lots of options for hotel and i believe this is a very good PMS application , It was also very interesting to have seen details of Opera that we don't often or never use. the participation of the PMS course was fantastic , and it was useful ...

Resident Manager

10 months ago

Verified

... Keep the course updated with the latest trends and developments in the field of opera. This ensures that everyone receives relevant and current information. ...

IT Manager

10 months ago

Verified

... Opera Cloud accessibility, not much capex, lot of option of interface integration, easy to access for employees with access of digitel learning. Oracle Opera PMS (Property Management System) and ...

IT Manager

10 months ago

Verified

... Simplified Updates and Upgrades: Streamlining the process of updates and upgrades to minimize disruptions and ensure a smooth transition for businesses is crucial. Streamlined Integration Processes: ...

IT Manager

10 months ago

Verified

... Opera Cloud accessibility, not much capex, lot of option of interface integration, easy to access for employees with access of digitel learning. Oracle Opera PMS (Property Management System) and Simphony Cloud are popular solutions in the hospitality industry. Keep in mind that specific features and updates ...

IT Manager

10 months ago

Verified

... Opera Cloud accessibility, not much capex, lot of option of interface integration, easy to access for employees with access of digitel learning. Oracle Opera PMS (Property Management System) and ...

IT Manager

10 months ago

Verified

... Impressed Beyond Expectations | Oracle Hospitality ...

front office agent

10 months ago

Verified

... Having never worked with this type of management system before, I found it easy to understand and I was able to learn quite quickly. ...

Housekeeping manager

10 months ago

Verified

... I liked the teacher who explains clearly and comprehensively, and seeing the features on the reservation which I don't use for work but it's better to know them! ...

Housekeeping manager

10 months ago

Verified

... I liked the teacher who explains clearly and comprehensively, and seeing the features on the reservation which I don't use for work but it's better to know them! ...

Housekeeping manager

10 months ago

Verified

... I would like some summary slides to leave at the end of the course so I can review everything calmly and review the topics ...

Housekeeping manager

10 months ago

Verified

... BASIC Opera PMS training course ...

Housekeeping manager

10 months ago

Verified

... I liked the teacher who explains clearly and comprehensively, and seeing the features on the reservation which I don't use for work but it's better to know them! ...

Housekeeping manager

10 months ago

Verified

... I would like some summary slides to leave at the end of the course so I can review everything calmly and review the topics ...

Front desk

10 months ago

Verified

... PMS opera training course ...

Resp. Contabilità Ricevimento

10 months ago

Verified

... New Opera Cloud installation ...

Resp. Contabilità Ricevimento

10 months ago

Verified

... There are always aspects that can be improved. Specifically, assistance should be faster and trained on aspects that concern Italy (such as invoicing / accounting / police headquarters) ...

Resp. Contabilità Ricevimento

10 months ago

Verified

... There are always aspects that can be improved. Specifically, assistance should be faster and trained on aspects that concern Italy (such as invoicing / accounting / police headquarters) ...

Resp. Contabilità Ricevimento

10 months ago

Verified

... There are always aspects that can be improved. Specifically, assistance should be faster and trained on aspects that concern Italy (such as invoicing / accounting / police headquarters) ...

Resp. Contabilità Ricevimento

10 months ago

Verified

... There are always aspects that can be improved. Specifically, assistance should be faster and trained on aspects that concern Italy (such as invoicing / accounting / police headquarters) ...

Resp. Contabilità Ricevimento

10 months ago

Verified

... There are always aspects that can be improved. Specifically, assistance should be faster and trained on aspects that concern Italy (such as invoicing / accounting / police headquarters) ...

Room Division Manager

9 months ago

Verified

... The Italian tax part still has some executive complexity - mostly regarding the part of reissuing the invoice, the insertion of the fields for the electronic invoice and the control of the issued ...

Room Division Manager

9 months ago

Verified

... The Italian tax part still has some executive complexity - mostly regarding the part of reissuing the invoice, the insertion of the fields for the electronic invoice and the control of the issued ...

Room Division Manager

9 months ago

Verified

... The Italian tax part still has some executive complexity - mostly regarding the part of reissuing the invoice, the insertion of the fields for the electronic invoice and the control of the issued ...

Hospitality Software Manager

9 months ago

Verified

... Opera is the best PMS ...

Resident Manager

9 months ago

Verified

... This product has lots of options for hotel and i believe this is a very good PMS application , It was also very interesting to have seen details of Opera that we don't often or never use. the participation of the PMS course was fantastic ...

Resident Manager

9 months ago

Verified

... A very advanced system and it helps us a lot to develop our expertise , It's a very important hotel management software for structures that have many rooms and also other services to manage. I find ...

Resident Manager

9 months ago

Verified

... This product has lots of options for hotel and i believe this is a very good PMS application , It was also very interesting to have seen details of Opera that we don't often or never use. the participation of the PMS course was fantastic , and it was useful ...

Resident Manager

9 months ago

Verified

... Keep the course updated with the latest trends and developments in the field of opera. This ensures that everyone receives relevant and current information. ...

Resident Manager

9 months ago

Verified

... This product has lots of options for hotel and i believe this is a very good PMS application , It was also very interesting to have seen details of Opera that we don't often or never use. the ...

IT Manager

9 months ago

Verified

... Provide the expert knowledge and give a smooth sequence and schedule during the upgrade. It helps us to minimiue the affection of Operations ...

IT Manager

9 months ago

Verified

... The schedule of consultant arranges more efficient will be better. It may help consultant to focus moreoperation teammates instead of handle system issue ...

IT Manager

9 months ago

Verified

... The schedule of consultant arranges more efficient will be better. It may help consultant to focus moreoperation teammates instead of handle system issue ...

IT Manager

9 months ago

Verified

... The schedule of consultant arranges more efficient will be better. It may help consultant to focus moreoperation teammates instead of handle system issue ...

General Manager

8 months ago

Verified

... The fiscal system in Italy is the worst it can be so the program must be improved on this side. ...

Ufficio Amministrazione

8 months ago

Verified

... Opera Cloud could become more user-friendly by simplifying its interface, providing clearer instructions and tooltips, and offering intuitive features that require minimal training for users to ...

Cluster IT Manager

8 months ago

Verified

... Support needs to improve. very late in support resolutions. only high level and full opera down support response fast but in normal case revert are happening after many days. In opera users' ...

Cluster IT Manager

8 months ago

Verified

... Support needs to improve. very late in support resolutions. only high level and full opera down support response fast but in normal case revert are happening after many days. In opera users' ...

Cluster IT Manager

8 months ago

Verified

... Support needs to improve. very late in support resolutions. only high level and full opera down support response fast but in normal case revert are happening after many days. In opera users' ...

Cluster IT Manager

8 months ago

Verified

... Support needs to improve. very late in support resolutions. only high level and full opera down support response fast but in normal case revert are happening after many days. In opera users' ...

IT Manager

8 months ago

Verified

... Faster response in terms of Support. Even after paying AMC most of the requests are denied mentioning it as Project activity. ...

IT Manager

8 months ago

Verified

... Faster response in terms of Support. Even after paying AMC most of the requests are denied mentioning it as Project activity. ...

IT Manager

8 months ago

Verified

... Faster response in terms of Support. Even after paying AMC most of the requests are denied mentioning it as Project activity. ...

IT Manager

8 months ago

Verified

... Faster response in terms of Support. Even after paying AMC most of the requests are denied mentioning it as Project activity. ...

IT Manager

8 months ago

Verified

... Faster response in terms of Support. Even after paying AMC most of the requests are denied mentioning it as Project activity. ...

IT Manager

8 months ago

Verified

... Faster response in terms of Support. Even after paying AMC most of the requests are denied mentioning it as Project activity. ...

Head IT

8 months ago

Verified

... 1. Highest standard of guest care at every stage of their journey and options in opera 2. OPERA is so unique 3. User friendly and ease of use. 4. Seamless Integration with other technologies and ...

Head IT

8 months ago

Verified

... 1. Digital (Paper less) Check-in and Check-out option so that guest can check-in or check-out from iPad or Tablet 2. HTML confirmation letter format ( Presently it supports only .RDF format) ...

Head IT

8 months ago

Verified

... 1. Digital (Paper less) Check-in and Check-out option so that guest can check-in or check-out from iPad or Tablet 2. HTML confirmation letter format ( Presently it supports only .RDF format) ...

Head IT

8 months ago

Verified

... 1. Digital (Paper less) Check-in and Check-out option so that guest can check-in or check-out from iPad or Tablet 2. HTML confirmation letter format ( Presently it supports only .RDF format) ...

IT Executive

8 months ago

Verified

... Getting Good services from Oracle. All the Applications which we are using currently like Opera Simphony its really user friendly compare to other applications. ...

IT Executive

8 months ago

Verified

... IT executive IBIS City Center Bengaluru. ...

IT Manager

8 months ago

Verified

... Both the systems are good, but the support part needs to be taken care. rest all seems to be good. ...

IT Manager

8 months ago

Verified

... The Support need to be improved if I honestly saying we are facing so many challenges in support wise that need to be taken care seriously. ...

IT Manager

8 months ago

Verified

... The Support need to be improved if I honestly saying we are facing so many challenges in support wise that need to be taken care seriously. ...

IT Manager

8 months ago

Verified

... Both the systems are good, but the support part needs to be taken care. rest all seems to be good. ...

Rooms division manager

8 months ago

Verified

... With Opera cloud all the aspects of the everyday's job are covered by thousands of subroutines. The fact that you can #customize the #windows and of the #dashboard is a good idea for having an unique job experiences tailored according to your real needs of the moment or of the day. If well programmed by the structure, you can get any kind of report. Your implementation ...

Rooms division manager

8 months ago

Verified

... With Opera cloud all the aspects of the everyday's job are covered by thousands of subroutines. The fact that you can #customize the #windows and of the #dashboard is a good idea for having an unique job experiences tailored according to your real needs of the moment or of the day. If well programmed by the structure, you can get any kind of report. Your implementation consultant, Andrea Castiglioni has been really very friendly and professional ...

Rooms division manager

8 months ago

Verified

... With Opera cloud all the aspects of the everyday's job are covered by thousands of subroutines. The fact that you can #customize the #windows and of the #dashboard is a good idea for having an unique job experiences tailored according to your real needs of the moment or of the day. If well programmed by the structure, you can get any kind of report. Your implementation consultant, Andrea Castiglioni has been really very friendly and professional teaching and showing us all the aspects of the new PMS and the possibility of customize it in the best way. We hope he will be our guide ...

Rooms division manager

8 months ago

Verified

... With Opera cloud all the aspects of the everyday's job are covered by thousands of subroutines. The fact that you can #customize the #windows and of the #dashboard is a good idea for having an unique job experiences tailored according to your real needs of the moment or of the day. If well programmed by the structure, you can get any kind of report. Your implementation consultant, Andrea Castiglioni has been really very friendly and professional ...

IT EXECUTIVE

8 months ago

Verified

... Thanks For your Support and We are very satisficed your support and Service and your cloud services are very helpful . ...

IT EXECUTIVE

8 months ago

Verified

... Need to improve instant Support and Support person response need to improve and we need expert instant response from the support person ...

IT EXECUTIVE

8 months ago

Verified

... Full Satisficed With Oracle Services ...

IT EXECUTIVE

8 months ago

Verified

... Need to improve instant Support and Support person response need to improve and we need expert instant response from the support person ...

Front Office Manager

8 months ago

Verified

... Availability and professionality ...

Front Office Manager

8 months ago

Verified

... Patience, kindness and availability for all type of questions, clarity and professionalism during the exposing the steps of the program . ...

Front Office Manager

8 months ago

Verified

... Availability and professionality ...

Front Office Manager

8 months ago

Verified

... Patience, kindness and availability for all type of questions, clarity and professionalism during the exposing the steps of the program . ...

Reservation executive

8 months ago

Verified

... Improve your tech support and services also improving net technology. with your services for guest check in check out. Thank you. ...

Reservation executive

8 months ago

Verified

... Improve your tech support and services also improving net technology. with your services for guest check in check out. Thank you. ...

IS Manager

8 months ago

Verified

... It is a good and stable product due to which world wide properties are using it's products. Up-time is high. It cover mostly all features which require for business to run and to achieve good guest ...

Night Manager

8 months ago

Verified

... Very knowledgeable, patient, kind, always willing to explain in great details every topic. My team literally overwhelmed Alessandro with questions to which he replied nicely and patiently. At the end of each session the new team members were enthusiastic and felt ...

Night Manager

8 months ago

Verified

... Very knowledgeable, patient, kind, always willing to explain in great details every topic. My team literally overwhelmed Alessandro with questions to which he replied nicely and patiently. At the end ...

Income auditor

8 months ago

Verified

... Opera integrative training ...

rdm

8 months ago

Verified

... The electronic invoicing part could be improved with the implementation of a control report list of documents issued per day. ...

VICE DIRETTRICE

8 months ago

Verified

... Clear explanation, resultive insights about groups, meetings, pms, cancellations and reservations in general. excellent explanation of the system and the operational needs of the structure. ...

VICE DIRETTRICE

8 months ago

Verified

... General Opera Cloud Training ...

vice direttore

8 months ago

Verified

... Clear explanation, resultive insights about groups, meetings, pms, cancellations and reservations in general. excellent explanation of the system and the operational needs of the structure. ...

IT Manager

7 months ago

Verified

... Demonstrate professionalism and provide guidance throughout the migration planning and training process. Comprehensive knowledge of products and the hospitality industry ...

IT Manager

7 months ago

Verified

... Demonstrate professionalism and provide guidance throughout the migration planning and training process. Comprehensive knowledge of products and the hospitality industry ...

IT Manager

7 months ago

Verified

... Demonstrate professionalism and provide guidance throughout the migration planning and training process. Comprehensive knowledge of products and the hospitality industry ...

IT Manager

7 months ago

Verified

... Demonstrate professionalism and provide guidance throughout the migration planning and training process. Comprehensive knowledge of products and the hospitality industry ...

IT Manager

7 months ago

Verified

... Demonstrate professionalism and provide guidance throughout the migration planning and training process. Comprehensive knowledge of products and the hospitality industry ...

Director of Revenue

7 months ago

Verified

... Opera Cloud migration ...

Director of Revenue

7 months ago

Verified

... Oracle team has provided professional services, pre, post preparations and follow up. Especially very high comments to Mr. Louis Ho trainer and Mr. Ernest Cheung assisted us a lot. ...

Director of Revenue

7 months ago

Verified

... Oracle team has provided professional services, pre, post preparations and follow up. Especially very high comments to Mr. Louis Ho trainer and Mr. Ernest Cheung assisted us a lot. ...

Director of Revenue

7 months ago

Verified

... Oracle team has provided professional services, pre, post preparations and follow up. Especially very high comments to Mr. Louis Ho trainer and Mr. Ernest Cheung assisted us a lot. ...

Director of Revenue

7 months ago

Verified

... Oracle team has provided professional services, pre, post preparations and follow up. Especially very high comments to Mr. Louis Ho trainer and Mr. Ernest Cheung assisted us a lot. ...

Director of Revenue

7 months ago

Verified

... Oracle team has provided professional services, pre, post preparations and follow up. Especially very high comments to Mr. Louis Ho trainer and Mr. Ernest Cheung assisted us a lot. ...

Director of Revenue

7 months ago

Verified

... Oracle team has provided professional services, pre, post preparations and follow up. Especially very high comments to Mr. Louis Ho trainer and Mr. Ernest Cheung assisted us a lot. ...

Director of Revenue

7 months ago

Verified

... Oracle team has provided professional services, pre, post preparations and follow up. Especially very high comments to Mr. Louis Ho trainer and Mr. Ernest Cheung assisted us a lot. ...

E-Commerce Manager.

7 months ago

Verified

... The staff, all staff are very nice, polite and patient assistance,only one thing i like, is overbook the room avail. can change in one step. ...

E-Commerce Manager.

7 months ago

Verified

... The staff, all staff are very nice, polite and patient assistance,only one thing i like, is overbook the room avail. can change in one step. ...

E-Commerce Manager.

7 months ago

Verified

... The staff, all staff are very nice, polite and patient assistance,only one thing i like, is overbook the room avail. can change in one step. ...

E-Commerce Manager.

7 months ago

Verified

... The staff, all staff are very nice, polite and patient assistance,only one thing i like, is overbook the room avail. can change in one step. ...

E-Commerce Manager.

7 months ago

Verified

... The staff, all staff are very nice, polite and patient assistance,only one thing i like, is overbook the room avail. can change in one step. ...

E-Commerce Manager.

7 months ago

Verified

... The staff, all staff are very nice, polite and patient assistance,only one thing i like, is overbook the room avail. can change in one step. ...

Room Division Manager

6 months ago

Verified

... Electronic invoice is terrible but they promised to upgrade the PMS shortly in order to fix the issues. I mean, it's very basic considering what we need in Italy to transmit the invoices via web. Not all interfaces can be integrated, but at least the most important ones! Support ...

Room Division Manager

6 months ago

Verified

... Electronic invoice is terrible but they promised to upgrade the PMS shortly in order to fix the issues. I mean, it's very basic considering what we need in Italy to transmit the invoices via web. Not ...

Room Division Manager

6 months ago

Verified

... Clear explanations, efficiency in problem solving, everything perfect. The entire Oracle team, both those present in the hotel and those connected online, did an excellent job. I like this Opera ...

Room Division Manager

6 months ago

Verified

... Electronic invoice is terrible but they promised to upgrade the PMS shortly in order to fix the issues. I mean, it's very basic considering what we need in Italy to transmit the invoices via web. Not ...

Reception Manager

6 months ago

Verified

... Kindness and professionalism ...

Receptionist Supervisor

6 months ago

Verified

... Training super good ...

Receptionist Supervisor

6 months ago

Verified

... Training super good ...

Receptionist Supervisor

6 months ago

Verified

... The trainer was really good! We understood a lot regarding billing and italian functionality! Front desk operations, arrivals and departures are really intuitive, layout is modern and friendly! ...

Receptionist Supervisor

6 months ago

Verified

... Training super good ...

Front Office Manager

6 months ago

Verified

... Accounts receivables very intuitive and easy to use. All front desk functionalities. Billing in general, except when dealing with credit bill. Customization is really helpful and dashboard not so bad, even if they should put more tiles. Training from Oracle ...

Front Office Manager

6 months ago

Verified

... Exports not easy when regenerating electronic invoices. Not really good for italian fiscality in general. If you do a mistake, then it takes time to fix the issue. Support could be improved! ...

Ricevimento

6 months ago

Verified

... New Opera Cloud installation. ...

Receptionist

6 months ago

Verified

... Similarities with Opera 5, Speed ​​in generating reports, possibility of using the software from all devices, options to generate logs for maintenance interventions, customization of shortcuts. ...

IT Manager

6 months ago

Verified

... Opera Cloud Support. ...

IT Manager

6 months ago

Verified

... Opera Cloud Support. ...

IT Manager

6 months ago

Verified

... I like the expertise of the support personnel who did the OAKY configuration on our Opera Cloud. The action time and work output is what is expected. ...

IT Manager

6 months ago

Verified

... I like the expertise of the support personnel who did the OAKY configuration on our Opera Cloud. The action time and work output is what is expected. ...

IT Manager

6 months ago

Verified

... Opera Cloud Support. ...

IT Manager

6 months ago

Verified

... Opera Cloud Support. ...

IT Manager

6 months ago

Verified

... I can't think of anything for this support as of the moment as I was satisfied with the supports performance. ...

IT Manager

5 months ago

Verified

... In the new Opera Cloud: Everything is easy to manage. The user-friendly interface enhances usability. The consultant, who is friendly and helpful, skillfully organizes the implementation process ...

IT Manager

5 months ago

Verified

... In the new Opera Cloud: Everything is easy to manage. The user-friendly interface enhances usability. The consultant, who is friendly and helpful, skillfully organizes the implementation process ...

IT Manager

5 months ago

Verified

... Ensure system reliability and stability in a native cloud environment. Clarify user role sessions Ensure system reliability and stability in a native cloud environment. Clarify user role sessions. ...

IT Manager

5 months ago

Verified

... In the new Opera Cloud: Everything is easy to manage. The user-friendly interface enhances usability. The consultant, who is friendly and helpful, skillfully organizes the implementation process ...

IT Manager

5 months ago

Verified

... In the new Opera Cloud: Everything is easy to manage. The user-friendly interface enhances usability. The consultant, who is friendly and helpful, skillfully organizes the implementation process ...

Front Office Manager

5 months ago

Verified

... It is easy to access just need WiFi only so we can work from anywhere, job can be done faster. During training consultant Xin Dai spend her time to guide until we could catch the course, she is the ...

Front Office Manager

5 months ago

Verified

... It is easy to access just need WiFi only so we can work from anywhere, job can be done faster. During training consultant Xin Dai spend her time to guide until we could catch the course, she is the best ...

Front Office Manager

5 months ago

Verified

... It is easy to access just need WiFi only so we can work from anywhere, job can be done faster. During training consultant Xin Dai spend her time to guide until we could catch the course, she is the ...

Senior Manager -IT

5 months ago

Verified

... Opera should work on speeding up the support system and making it more personalized and locally available to the customers. ...

ASSISTANT MANAGER - IT

5 months ago

Verified

... It could be better if we can add more tools in it to run the application smoothly and to avoid uninterrupted services. ...

IT Manager

5 months ago

Verified

... 1) Proactive 2) Understands the need of Business and interacts accordingly. 3) Prompt Service. 4) detailed Knowledge of the product. ...

Cluster IT Manager

5 months ago

Verified

... Positive customer service experiences and make sure that problem has been resolved and provide the solution ASAP, keeping track of all the ticket which is open from our end. This personal touch greatly improves the likelihood of customers choosing your business over competitors. Their customer service is second ...

Assistant Manager Reservation

5 months ago

Verified

... Swapnil & priyanshi is very helpful during go-live support.you guys are very professional and helpful.Whatever we ask you never ignore, You react and try to resolve our query. ...

Assistant Manager Reservation

5 months ago

Verified

... Swapnil & priyanshi is very helpful during go-live support.you guys are very professional and helpful.Whatever we ask you never ignore, You react and try to resolve our query. ...

Assistant Manager Reservation

5 months ago

Verified

... It's all good experience with oracle team.they are very supportive.can you please arrange a dedicated technical person who will help us during operational challenges. ...

Assistant Manager Reservation

5 months ago

Verified

... Oracle installer having good knowledge of operations as well ...

Assistant Manager Reservation

5 months ago

Verified

... Swapnil & priyanshi is very helpful during go-live support.you guys are very professional and helpful.Whatever we ask you never ignore, You react and try to resolve our query. ...

Assistant Manager Reservation

5 months ago

Verified

... Swapnil & priyanshi is very helpful during go-live support.you guys are very professional and helpful.Whatever we ask you never ignore, You react and try to resolve our query. ...

Assistant IT Manager

5 months ago

Verified

... It always meets our requirements. Oracle PMS Cloud Scalability and Flexibility: Offers a scalable solution that can grow with the hotel's needs, accommodating fluctuating occupancy rates and seasonal demands. Accessibility: Being cloud-based, it allows access from anywhere, enabling staff to manage operations remotely. Real-Time Updates: Real-time data access and updates facilitate better decision-making and operational efficiency. Integration: Integrates well with other Oracle products and third-party systems, offering a seamless ecosystem for various hotel functions. Cost-Effective: Reduces the need for significant upfront investments in hardware and IT infrastructure, with a subscription-based pricing model. Security: Provides robust security measures to protect sensitive guest and operational data. Disaster Recovery: Cloud infrastructure ensures data backup and recovery, minimizing downtime in case of failures. Simphony POS Integration: Seamlessly integrates with Oracle PMS Cloud and other Oracle applications, creating a unified system for managing various hotel operations. Real-Time Data: Provides real-time sales and inventory data, helping to optimize stock levels and improve operational efficiency. Flexibility: Can be used across various food and beverage outlets, including restaurants, bars, and room service. User Friendly Interface: Intuitive interface that enhances staff productivity and reduces training ...

Assistant IT Manager

5 months ago

Verified

... It always meets our requirements. Oracle PMS Cloud Scalability and Flexibility: Offers a scalable solution that can grow with the hotel's needs, accommodating fluctuating occupancy rates and seasonal ...

Account Payable Manager

5 months ago

Verified

... Supporting Team ...

Account Payable Manager

5 months ago

Verified

... Supporting team and software in future refer to concern for link and about the software for better reach and good. ...

Account Payable Manager

5 months ago

Verified

... Supporting Team ...

Dir -HK

5 months ago

Verified

... Very good software. Easy to understand and train others as well, very clear information provided so that it helps us in our daily operation needs. ...

IRD Manager

5 months ago

Verified

... Excellent service from PO Sand PMS its really helpful for us in our operations and to know more and more the guest details. ...

Director of Guest Services

5 months ago

Verified

... I like the support which is been provided by the team as well as the quick solution. ...

Director of Guest Services

5 months ago

Verified

... I like the support which is been provided by the team as well as the quick solution. ...

Director of Guest Services

5 months ago

Verified

... I like the support which is been provided by the team as well as the quick solution. ...

Reservation Executive

5 months ago

Verified

... The software is good and user handy, without technical hacks. Nice palatiform as per my past experience it seems much batter. ...

Revenue & Reservation Supervisor

5 months ago

Verified

... The cloud version is good and helpful, and fast compared to previous one. quick response for the service request and user friendly. ...

Assistant Manager Housekeeping

5 months ago

Verified

... Debashish, Swapnil & priyanshi is very helpful during go-live support. You guys are very professional and helpful. Whatever we asking they never ignore. ...

Assistant Manager Housekeeping

5 months ago

Verified

... It's all good experience with oracle team. They are very supportive. Can you please arrange a dedicated technical person who will help us during operational challenges. ...

Assistant Manager Finance

5 months ago

Verified

... Good tool Good dashboards with multiple views. Demand and Wash is a great tool. The seasonality with ceiling & floor. And lastly, the group evaluation tool. ...

Front office Manager

5 months ago

Verified

... The dashboard customization and the reports that we can customize is excellent. The guest profile data and inventory was too good. ...

Duty Manager

5 months ago

Verified

... It is well known and reputed software that feels very comfortable to use. The oracle support and training modules we very knowledgeable. ...

IT Executive

5 months ago

Verified

... GUI and the report management was awesome. Options were very familiar to Opera v5 and easy to use. EMC was great to learn. ...

Assistant Front Office Manager

5 months ago

Verified

... Cloud-Based Solution: Access from anywhere with high availability and security. Feature-Rich Platform: Includes dashboards, group handling, cashiering, mass check-in/check-out, room assignment, and accessibility options. Intuitive Dashboard: Real-time insights and data analytics for informed decision-making. Group Handling: Efficient management of group reservations and billing. Streamlined Cashiering: Supports various payment methods with detailed financial reporting. Mass Check-In/Check-Out: Reduces time and effort for handling large groups. Room Assignment: Ensures optimal room utilization and guest satisfaction. Accessible Design: Inclusive interface for all users, enhancing overall experience. Oracle ...

Assistant Front Office Manager

5 months ago

Verified

... Cloud-Based Solution: Access from anywhere with high availability and security. Feature-Rich Platform: Includes dashboards, group handling, cashiering, mass check-in/check-out, room assignment, and accessibility options. Intuitive Dashboard: Real-time insights and data analytics for informed decision-making. Group Handling: Efficient management of group reservations and billing. Streamlined Cashiering: Supports ...

Assistant Front Office Manager

5 months ago

Verified

... Cloud-Based Solution: Access from anywhere with high availability and security. Feature-Rich Platform: Includes dashboards, group handling, cashiering, mass check-in/check-out, room assignment, and ...

sales & revenue manager

5 months ago

Verified

... Smartworking staff troubles completely solved. Reports improved. New and modern graphic interface. Mobile friendly. Minimum hardware requisites lightned. No server needed. ...

sales & revenue manager

5 months ago

Verified

... Smartworking staff troubles completely solved. Reports improved. New and modern graphic interface. Mobile friendly. Minimum hardware requisites lightned. No server needed. ...

sales & revenue manager

5 months ago

Verified

... Operability speed. Sometimes basic operations are not fast. Regional reports don't work. During critical connection times fiscal printing doesn't work. ...

Front Office Shift Leader

4 months ago

Verified

... Reports are very good at filtering parameters. Reservations enter smoothly and inventory is balanced automatically. Assistance so far is ready to help you and live support is going smoothly. ...

Front Office Shift Leader

4 months ago

Verified

... Reports are very good at filtering parameters. Reservations enter smoothly and inventory is balanced automatically. Assistance so far is ready to help you and live support is going smoothly. Enrollment works fine, billing screen is very intuitive full of options for front desk agents. Andrea has been very helpful ...

FOM

4 months ago

Verified

... Reservations are interfaced very well. Clients registration easy but it takes time if done manually and not with a third party interface. Room plan is good to check rooms situation. Check in and check out procedures easy to be handled. Many reports available for every day work. Support ...

FOM

4 months ago

Verified

... Profile search is sometimes slow and session time is not so long but I think is more net related. Training provided was good but unfortunately not on italian specifics. It takes time to understand ...

FOM

4 months ago

Verified

... Opera 5 is a good property management system ...

FOM

4 months ago

Verified

... Opera 5 is a good property management system ...

Director of Guest Services

3 months ago

Verified

... Vendor willing to answer all of our questions. ...

Director of Guest Services

3 months ago

Verified

... We encountered some issues after migration and they willing to follow up all issue with us. They answered all the question in detail. ...

Director of Guest Services

3 months ago

Verified

... We encountered some issues after migration and they willing to follow up all issue with us. They answered all the question in detail. ...

Director of Guest Services

3 months ago

Verified

... Vendor willing to answer all of our questions. ...

Director of Guest Services

3 months ago

Verified

... We encountered some issues after migration and they willing to follow up all issue with us. They answered all the question in detail. ...

Director of Guest Services

3 months ago

Verified

... Vendor willing to answer all of our questions. ...

Director of Guest Services

3 months ago

Verified

... Vendor willing to answer all of our questions. ...

Assistance Accountant

3 months ago

Verified

... I used Oracle PMS for more than 10 years. At the very beginning of my career in hospitality. Compare with the earlier version of Opera, the system is very efficient and professional, the features cover all the hospitality requirements. Reports ...

Assistance Accountant

3 months ago

Verified

... I used Oracle PMS for more than 10 years. At the very beginning of my career in hospitality. Compare with the earlier version of Opera, the system is very efficient and professional, the features cover all the hospitality requirements. Reports in opera are customize and meet all operational and back ...

Assistance Accountant

3 months ago

Verified

... I used Oracle PMS for more than 10 years. At the very beginning of my career in hospitality. Compare with the earlier version of Opera, the system is very efficient and professional, the features cover ...

Assistance Accountant

3 months ago

Verified

... I suggest that Opera be able to provide change log (e.g what kind of bug being fixed or new function being added in or removed) for all users to be notify in advance before the updates. ...

Assistance Accountant

3 months ago

Verified

... I suggest that Opera be able to provide change log (e.g what kind of bug being fixed or new function being added in or removed) for all users to be notify in advance before the updates. ...

IT Manager

3 months ago

Verified

... We trained very well by trainer for both pms and Simphony currently we are working without any issue. Thanks for the trainers and other team. ...

IT Manager

3 months ago

Verified

... We trained very well by trainer for both pms and Simphony currently we are working without any issue. Thanks for the trainers and other team. ...

FC

3 months ago

Verified

... The user accessibility to multiple features allowing users to swiftly compete a check in without having too many steps and changing of windows is definitely a must for a service-oriented hotelier. Administrators are able to view change ...

Front Office Manager

3 months ago

Verified

... I understand that to move ahead with times, we need to change to the new system - Opera Cloud, even though I am very much used to and love V5. Ivah was very patient in running through how the system works, and also was very instrumental in being someone very reliable ...

Front Office Manager

3 months ago

Verified

... I understand that to move ahead with times, we need to change to the new system - Opera Cloud, even though I am very much used to and love V5. Ivah was very patient in running through how the system works, and also was very instrumental in being someone very reliable during the entire process. Thinking back, it feels surreal to have participated in the change of system but in all honestly, with Ivah being our consultant, she made the job very bearable knowing that I have someone that I can fall back on and bug questions with with the uncertainty of the software. As with all changes comes difficulty, and the service received always make things different be it good or bad. It is very for ...

Front Office Manager

3 months ago

Verified

... I understand that to move ahead with times, we need to change to the new system - Opera Cloud, even though I am very much used to and love V5. Ivah was very patient in running through how the system works, and also was very instrumental in being someone very reliable during the entire process. Thinking back, it feels surreal to have participated in the change of system but in all honestly, with Ivah being our consultant, she made the job very bearable knowing that I have someone that I can fall back on and bug questions with with the uncertainty of the software. As with all changes comes difficulty, and the service received always make things different be it good or bad. It is very fortunate of us to have Ivah assigned to us and it was also very evident that she is very passionate about what she does. She goes the extra mile when being presented with challenging ...

Front Office Manager

3 months ago

Verified

... I understand that to move ahead with times, we need to change to the new system - Opera Cloud, even though I am very much used to and love V5. Ivah was very patient in running through how the system works, and also was very instrumental in being someone very reliable during the entire process. Thinking back, it feels surreal to have participated in the change of system but in all honestly, with Ivah being our consultant, she made the job very bearable knowing that I have someone that I can fall back on and bug questions with with the uncertainty of the software. As with all changes comes difficulty, and the service received always make things different be it good or bad. It is very fortunate of us to have Ivah assigned to us and it was also very evident that she is very passionate about what she does. She goes the extra mile when being presented with challenging issues by putting in the effort to check with her other connections for possible solutions. She always ensure that the problem ...

Front Office Manager

3 months ago

Verified

... I understand that to move ahead with times, we need to change to the new system - Opera Cloud, even though I am very much used to and love V5. Ivah was very patient in running through how the system works, and also was very instrumental in being someone very reliable during the entire process. Thinking back, it feels surreal to have participated in the change of system but in all honestly, with Ivah being our consultant, she made the job very bearable knowing that I have someone that I can fall back on and bug questions with with the uncertainty of the software. As with all changes comes difficulty, and the service received always make things different be it good or bad. It is very fortunate of us to have Ivah assigned to us and it was also very evident that she is very passionate about what she does. She goes the extra mile when being presented with challenging issues by putting in the effort to check with her other connections for possible solutions. She always ensure that the problem is fixed instead of brushing ...

Front Office Manager

3 months ago

Verified

... I feel that the after-service can be better. It does feel like after getting the system implemented, the support received is not sufficient with all the ticketing system. There were a few issues that ...

Front Office Manager

3 months ago

Verified

... I understand that to move ahead with times, we need to change to the new system - Opera Cloud, even though I am very much used to and love V5. Ivah was very patient in running through how the system works, and also was very instrumental in being someone very reliable ...

Front Office Manager

3 months ago

Verified

... I understand that to move ahead with times, we need to change to the new system - Opera Cloud, even though I am very much used to and love V5. Ivah was very patient in running through how the system works, and also was very instrumental in being someone very reliable during the entire process. Thinking back, it feels surreal to have participated in the change of system but in all honestly, with Ivah being our consultant, she made the job very bearable knowing that I have someone that I can fall back on and bug questions with with the uncertainty of the software. As with all changes comes difficulty, and the service received always make things different be it good or bad. It is very fortunate of us to have Ivah assigned to us and it was also very evident that she is very passionate about what she does. She goes the extra mile when being presented with challenging issues ...

Front Office Manager

3 months ago

Verified

... I understand that to move ahead with times, we need to change to the new system - Opera Cloud, even though I am very much used to and love V5. Ivah was very patient in running through how the system works, and also was very instrumental in being someone very reliable during the entire process. Thinking back, it feels surreal to have participated in the change of system but in all honestly, with Ivah being our consultant, she made the job very bearable kno ...

IT Manager

3 months ago

Verified

... Nothing to say about the negative but One area for improvement in Property Management Systems Consultant Services could be enhancing communication and support during the implementation phase. ...

IT Manager

3 months ago

Verified

... Nothing to say about the negative but One area for improvement in Property Management Systems Consultant Services could be enhancing communication and support during the implementation phase. ...

Head of Innovation and Special Projects

3 months ago

Verified

... The ability to access OPERA Cloud from anywhere, on any device has greatly improved our workflow and response times, whether it’s handling reservations, housekeeping, or front desk tasks. The user interface is intuitive, allowing even new team members to get acclimated quickly. Moreover, the software’s scalability and ease of integration via third-party integrations such as payment gateways, booking engines, and more, and API integrations facilitates easy connection with external systems for enhanced functionalities (e.g., CRM systems, loyalty programs), and allows us to easily adapt to changes in guest demands and operational needs. Since the solution is Cloud-based, it is built-in with security protocols to protect sensitive guest and business data, and is regularly updated with security patches and updates to keep the system safe and in line with current standards, incorporating the latest industry trends and technology. Additionally, the support from our implementation ...

Head of Innovation and Special Projects

3 months ago

Verified

... There’s a steep learning curve for advanced features. While OPERA Cloud is a robust solution, some users may find it slightly overwhelming initially, especially those without a strong background in ...

Asst. IT Manager

3 months ago

Verified

... Oracle consultant's support ...

Asst. IT Manager

3 months ago

Verified

... Oracle consultant's support ...

Asst. IT Manager

3 months ago

Verified

... Oracle consultant's support ...

Asst. IT Manager

3 months ago

Verified

... Everything is good, perhaps to provide more free consultant support hours for post sales/ migration as many of the issues are only surfaced after the users' official usage. ...

Asst. IT Manager

3 months ago

Verified

... Oracle consultant's support ...

Asst. IT Manager

3 months ago

Verified

... Oracle consultant's support ...

IT Manager

2 months ago

Verified

... While the system is robust and feature-rich, the initial setup and customization can be quite complex and time-consuming. More detailed onboarding resources or guided setup options would be ...

IT Manager

2 months ago

Verified

... While the system is robust and feature-rich, the initial setup and customization can be quite complex and time-consuming. More detailed onboarding resources or guided setup options would be ...

IT Manager

2 months ago

Verified

... While the system is robust and feature-rich, the initial setup and customization can be quite complex and time-consuming. More detailed onboarding resources or guided setup options would be beneficial to help new users get up to speed faster. Additionally, the customer support, while generally responsive, could be more proactive ...

IT Manager

2 months ago

Verified

... While the system is robust and feature-rich, the initial setup and customization can be quite complex and time-consuming. More detailed onboarding resources or guided setup options would be ...

Hotel Manager

2 months ago

Verified

... *Improve CS knowledge for new Cloud products once implemented. *Need quick adjustment as sometimes current used functions are missing once version has upgraded. ...

Hotel Manager

2 months ago

Verified

... I am a hotel manager and worked in hospitality industries over 20 years of experience. The most advance of using Cloud PMS is save manpower with one stop service provided, which is a trend for all ...

Hotel Manager

2 months ago

Verified

... *Improve CS knowledge for new Cloud products once implemented. *Need quick adjustment as sometimes current used functions are missing once version has upgraded. ...

IT Manager

2 months ago

Verified

... Exceptional Team: Friendly, Skilled, and Client-Focused ...

IT Manager

2 months ago

Verified

... Exceptional Team: Friendly, Skilled, and Client-Focused ...

IT Manager

2 months ago

Verified

... I had the pleasure of working with the project team for PMS, and I couldn’t be more satisfied with their service. The team is incredibly friendly, knowledgeable, and skilled. They communicate exceptionally well with clients, ensuring that all our needs and concerns are addressed promptly ...

IT Manager

2 months ago

Verified

... I had the pleasure of working with the project team for PMS, and I couldn’t be more satisfied with their service. The team is incredibly friendly, knowledgeable, and skilled. They communicate ...

IT Manager

2 months ago

Verified

IT Manager

2 months ago

Verified

... Exceptional Team: Friendly, Skilled, and Client-Focused ...

IT Manager

2 months ago

Verified

... Exceptional Team: Friendly, Skilled, and Client-Focused ...

IT Manager

2 months ago

Verified

... Opera Property Management System (PMS) to the cloud. Based on my experience and industry trends, here are some key benefits: Faster Check-In Process: Cloud-based Opera PMS allows for quicker guest check-ins and check-outs, which can enhance the overall guest experience, especially during peak times. Cost-Effective: It reduces the need for heavy on-premise infrastructure, cutting down on hardware and maintenance costs. Additionally, cloud services often have flexible pricing models, which can be more cost-efficient in the long run. Accessibility: The cloud-based system allows authorized ...

AMIT

2 months ago

Verified

... What I love most about Property Management Systems (PMS) is their ability to streamline operations through features like dynamic tape charts and real-time reservations management. The intuitive ...

AMIT

2 months ago

Verified

... What I love most about Property Management Systems (PMS) is their ability to streamline operations through features like dynamic tape charts and real-time reservations management. The intuitive design of these tools allows for easy room assignments, optimizing occupancy and maximizing revenue. Additionally, the integrated ...

IT Executive

2 months ago

Verified

... Opera Cloud is fully integrated & tested Product of oracle .They provides us single point of contact for all integrated support tools and product updates. Helps with determining our business needs in ...

IT Executive

2 months ago

Verified

... Opera Cloud is fully integrated & tested Product of oracle .They provides us single point of contact for all integrated support tools and product updates. Helps with determining our business needs in ...

IT Executive

2 months ago

Verified

... Integration Capabilities: Many PMS platforms seamlessly integrate with other software tools (like CRM, accounting, and revenue management systems), creating a cohesive ecosystem for property ...

IT Executive

2 months ago

Verified

... Highlight the Urgency: Emphasize how delays can impact operations or customer satisfaction. Specify any deadlines or critical timelines. Quantify the Impact: If possible, provide data or examples ...

Income Auditor

2 months ago

Verified

... Highlight the Urgency: Emphasize how delays can impact operations or customer satisfaction. Specify any deadlines or critical timelines. Quantify the Impact: If possible, provide data or examples showing how past delays have affected productivity or costs. Request ...

Income Auditor

2 months ago

Verified

... Highlight the Urgency: Emphasize how delays can impact operations or customer satisfaction. Specify any deadlines or critical timelines. Quantify the Impact: If possible, provide data or examples ...

Income Auditor

2 months ago

Verified

... Highlight the Urgency: Emphasize how delays can impact operations or customer satisfaction. Specify any deadlines or critical timelines. Quantify the Impact: If possible, provide data or examples showing how past delays have affected productivity or costs. Request Clear Timelines: Ask for specific timelines for resolution. This can help prioritize your case. Offer Solutions: Suggest ways to expedite ...

Income Auditor

2 months ago

Verified

... Highlight the Urgency: Emphasize how delays can impact operations or customer satisfaction. Specify any deadlines or critical timelines. Quantify the Impact: If possible, provide data or examples showing how past delays have affected productivity or costs. Request Clear Timelines: Ask for specific timelines for resolution. This can help prioritize your case. Offer Solutions: Suggest ways to expedite the process, whether it's allocating more resources or adjusting ...

Income Auditor

2 months ago

Verified

... Highlight the Urgency: Emphasize how delays can impact operations or customer satisfaction. Specify any deadlines or critical timelines. Quantify the Impact: If possible, provide data or examples showing how past delays have affected productivity or costs. Request Clear Timelines: Ask for specific timelines for resolution. This can help prioritize your case. Offer Solutions: Suggest ways to expedite the process, whether it's allocating more resources or adjusting priorities. Follow ...

Duty Manager

2 months ago

Verified

... The mobile capabilities let us manage tasks on the go, improving our flexibility and response times. The mobile capabilities let us manage tasks on the go, improving our flexibility and response ...

Assistant Front desk manager

2 months ago

Verified

... Very Smooth reverts on queries ...

Assistant Front desk manager

2 months ago

Verified

... The way he handled the situation in a calm and progressive way. Really needs appreciation. Thank you for all his support ...

Assistant Front desk manager

2 months ago

Verified

... The way he handled the situation in a calm and progressive way. Really needs appreciation. Thank you for all his support ...

Assistant Front desk manager

2 months ago

Verified

... The way he handled the situation in a calm and progressive way. Really needs appreciation. Thank you for all his support ...

Assistant Front desk manager

2 months ago

Verified

... Very Smooth reverts on queries ...

Front office associate

2 months ago

Verified

... They help very fantastically special shout-out to Mr Vikas from the team of oracle He’s very kind and helpful . whole team of oracle is very good ...

Front office associate

2 months ago

Verified

... They help very fantastically special shout-out to Mr Vikas from the team of oracle He’s very kind and helpful . whole team of oracle is very good ...

Front office associate

2 months ago

Verified

... They help very fantastically special shout-out to Mr Vikas from the team of oracle He’s very kind and helpful . whole team of oracle is very good ...

Duty Management

2 months ago

Verified

... Need shortcut keys if possible it may increase the pace of work. Rest everything looks fine & expecting to learn more. ...

Duty Management

2 months ago

Verified

... Need shortcut keys if possible it may increase the pace of work. Rest everything looks fine & expecting to learn more. ...

IT Coordinator

2 months ago

Verified

... services are good and working smoothly. And supports are always good. And issue resolved in a one day only. good services. ...

IT Coordinator

2 months ago

Verified

... services are good and working smoothly. And supports are always good. And issue resolved in a one day only. good services. ...

Director of IT

2 months ago

Verified

... OPERA Property Management system is on of the standard system that being use all across the world especially for international chain hotel, due to their complete solutions for hospitality industry, ...

Manager Property Systems

2 months ago

Verified

... Login forward to the latest version of OEPRA Cloud with all the bug fixes. Migration process was not as smooth as expected. Promised support and jobs were not made. We have had a lot of post ...

Manager Property Systems

2 months ago

Verified

... Login forward to the latest version of OEPRA Cloud with all the bug fixes. Migration process was not as smooth as expected. Promised support and jobs were not made. We have had a lot of post ...

FINANCE MANAGER

2 months ago

Verified

... Point No. 1 for #BILLING. Guest booked through OTA like MMT and he wants his company's GST Number of his bill instead of OTA GSTN. due to not working this function in our property we are making it ...

FINANCE MANAGER

2 months ago

Verified

... Point No. 1 for #BILLING. Guest booked through OTA like MMT and he wants his company's GST Number of his bill instead of OTA GSTN. due to not working this function in our property we are making it manually instead of system generated bill which is consuming our lots ...

Room Division Manger

2 months ago

Verified

... It's updated version makes everything so easily accessible with one click. Even a new user can learn it without much difficulty. ...

Senior Executive Finance

2 months ago

Verified

... as per we there is no such improvement notices so if we face any issues will definetly share with concern team. ...

Senior Executive Finance

2 months ago

Verified

... as per we there is no such improvement notices so if we face any issues will definetly share with concern team. ...

Senior Executive Finance

2 months ago

Verified

... as per we there is no such improvement notices so if we face any issues will definetly share with concern team. ...

Cluster Director IT

1 months ago

Verified

... Everything was so perfect from beginning of initial commercial discussion till sign off of completion report. Each level of team members involved were so professional and overall journey was made so ...

Cluster Director IT

1 months ago

Verified

... Everything was so perfect from beginning of initial commercial discussion till sign off of completion report. Each level of team members involved were so professional and overall journey was made so ...

Cluster Director IT

1 months ago

Verified

... Downtimes during maintenance window can be planned to reduce to have better uptime for end users, specially when it is the rush hour at respective hotel. Team members are full of pressure to service ...

Cluster Director IT

1 months ago

Verified

... Everything was so perfect from beginning of initial commercial discussion till sign off of completion report. Each level of team members involved were so professional and overall journey was made so ...

FD

1 months ago

Verified

... Amazing service & support from Colin Yong ...

Assistant Front office Manager

1 months ago

Verified

... Colin is an outstanding team member, showcasing remarkable work ethic, extensive knowledge, and a commitment to ensuring smooth operations even beyond his working hours. ...

Senior Lecturer-Mentor

27 days ago

Verified

... We recently implemented Oracle's Opera system for ITE, and the experience was positive, largely thanks to consultant Colin Yong. He was helpful, prompt, and gave valuable recommendations that ensured ...

Senior Lecturer-Mentor

27 days ago

Verified

... We recently implemented Oracle's Opera system for ITE, and the experience was positive, largely thanks to consultant Colin Yong. He was helpful, prompt, and gave valuable recommendations that ensured ...

Senior Lecturer-Mentor

27 days ago

Verified

... The billing process. Despite being informed to upload the Invoices on the portal, it was not done. Reminder emails were being sent. This delayed payments significantly. It took a long time for the accounts team to resolve the issue, which was frustrating. That said, Shalini ...

Senior Lecturer-Mentor

27 days ago

Verified

... We recently implemented Oracle's Opera system for ITE, and the experience was positive, largely thanks to consultant Colin Yong. He was helpful, prompt, and gave valuable recommendations that ensured ...

Sir Corporate director of IT

26 days ago

Verified

... My experience with Opera Cloud has been overwhelmingly positive, and it continues to exceed expectations. From the very start, the user interface stood out for being incredibly intuitive and easy to navigate, which made the onboarding process smooth and efficient. I was able to quickly familiarize myself with the platform, saving valuable time that would have otherwise been spent on training. Opera Cloud is a feature-rich platform, equipped with a wide array of powerful tools that streamline daily operations. It excels in managing reservations, guest services, and a variety of operational tasks, all within one seamless system. One of the standout features is the integration of NOR1, an intelligent upselling solution that has proven to be a game-changer. NOR1’s innovative pricing algorithms and personalized upsell recommendations have significantly boosted our revenue while simultaneously enhancing the guest experience. The ability to offer tailored upgrades, room enhancements, and personalized services at just the right moments has been incredibly effective in improving guest satisfaction and loyalty. Beyond the upselling capabilities, Opera Cloud also offers robust reporting and analytics tools that provide ...

Sir Corporate director of IT

26 days ago

Verified

... While my experience with Opera Cloud has been great overall, I believe Oracle's customer support could be improved. While they are generally helpful, there are times when responses could be faster or more detailed. There's room for improvement in providing quicker ...

Sir Corporate director of IT

26 days ago

Verified

... My experience with Opera Cloud has been overwhelmingly positive, and it continues to exceed expectations. From the very start, the user interface stood out for being incredibly intuitive and easy to navigate, which made the onboarding process smooth and efficient. I was able to quickly familiarize myself with the platform, saving valuable time that would have otherwise been spent on training. Opera Cloud is a feature-rich platform, equipped with a wide array of powerful tools that streamline daily operations. It excels in managing reservations, guest services, and a variety of operational tasks, all within one seamless system. One of the standout features is the integration of NOR1, an intelligent upselling solution that has proven to be a game-changer. NOR1’s innovative pricing algorithms and personalized upsell recommendations have significantly boosted our revenue while simultaneously enhancing the guest experience. The ability to offer tailored upgrades, room enhancements, and personalized services at just the right moments has been incredibly effective in improving guest satisfaction and loyalty. Beyond the upselling capabilities, Opera Cloud also offers robust reporting and analytics tools that provide us with valuable, data-driven insights into our operations. The platform’s reporting features have enabled us to identify key trends, measure performance more accurately, and make informed decisions that drive our business forward. With its comprehensive analytics, we can pinpoint areas for improvement, optimize our strategies, and adapt to changing market conditions with greater agility. Overall, Opera Cloud has not only significantly improved our internal workflow but has also allowed us to operate more efficiently and effectively across various departments. The system's scalability ensures that it can grow with our business, adapting to new challenges and opportunities as they arise. While there are some areas where customer support could be more responsive or provide more in-depth assistance ...

Hotel Systems Training & Quality Manager

25 days ago

Verified

... Oracle delivers a powerful solution for hotel management, combining advanced technology with expert project support to optimize operations, enhance guest satisfaction, and drive revenue growth. ...

Executive Assistant Manager

24 days ago

Verified

... The new Functions which facilite the operation, making the follow up easier and more digitalize in the operation. Also Reports is more accesible and with high option for figures. ...

Executive Assistant Manager

24 days ago

Verified