Oracle OPERA PMS

4.5 (589 REVIEWS)

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HT Score  
99 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Shafquat, Jacob, Olga + 70 more experts recommend Oracle Hospitality

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2024 Finalist HotelTechAwards

Hoteliers voted Oracle Hospitality as the #3 Property Management Systems provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

OPERA Property Management Suite - from independents to global brands, OPERA is the flexible, configurable, intuitive solution to manage your entire operation

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Ratings Summary

4.5
Very Good
Ease of Use
4.6/5
Customer Support
4.2/5
ROI
4.3/5
Implementation
4.5/5

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Achievements

Trending Product

This vendor's trending score is rising, Oracle OPERA PMS is the #3 most trending product in the Property Management Systems category (out of 317) and the #42 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Oracle Hospitality has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted Oracle Hospitality as the #3 Property Management Systems provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
99 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Oracle OPERA PMS
Founded in 1977 | Headquarters in Columbia, Maryland | 3500 employees
OPERA Property Management Suite (OPERA PMS) is an enterprise property management system for hotel operations and distribution based on cloud technologies. Secure, scalable, and mobile-enabled, the platform offers the comprehensive capabilities hotels need to deliver great guest experiences, improve operating efficiency, and enhance employee productivity. OPERA brings to the cloud the power of the OPERA software suite that leading hotels and casinos around the world have relied on for years to manage properties, hotel management, and distribution. Hoteliers leverage OPERA to provide a seamless check-in experience via front desk agent workflows. Real-time visibility is critical to success in the hospitality industry and Oracle Hospitality is a market leader in hospitality point-of-sale hotel software for both independent boutique, independent hotels, hotel chains, and multi property hotel groups. OPERA integrates directly with your channel manager and hundreds of other hospitality solutions. OPERA property management system can handle everything from front office tasks like cancellations, room blocking and rooms management to guest service essentials like guest profiles and even back office functionality like revenue management. Oracle Hospitality is a proud AHLA Platinum Partner.

Capabilities

Guest focused PMS

Banquets & events

Room service & upgrades

Custom reporting

Cloud Digital Assistant

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Available Add-ons & Modules

OPERA Cloud Sales and Event Management

Event Management Software
Oracle Hospitality OPERA Cloud Sales and Event Management is an extensive sales and catering management application that seamlessly integrates with Oracle Hospitality OPERA Cloud Service products for streamlined operations and maximized revenue. With the advantages of the cloud, you can take our event management system mobile for offsite customer visits or roam the property with customers during site inspections, check availability of inventory, and make changes to the customer’s bookings while on the go.

PREMIUM ADD-ON

OPERA Cloud Distribution

Booking Engine
Oracle Hospitality OPERA Cloud Distribution is a cloud-based, mobile-enabled platform for next-generation hotel channel management. With unique connectivity capabilities for all direct and indirect channels, the Distribution platform allows hotels of all types and sizes to rapidly add distribution channels, enhancing channel and revenue management. Built for all OPERA Property Management products, the leading enterprise solution suite for the hospitality industry, Distribution offers an intuitive user interface and comprehensive functionality to improve channel management.

PREMIUM ADD-ON

OPERA Cloud Vacation Ownership

Vacation Rental Software
Oracle Hospitality OPERA Cloud Vacation Ownership System Cloud Service offers key capabilities to manage mixed-use properties, including condominium units and hotel rooms. It also allows the addition of vacation rentals to OPERA Cloud’s full range of PMS capabilities.

INCLUDED

OPERA Cloud Loyalty

Loyalty Programs for Independents
Oracle Hospitality OPERA Cloud Loyalty enables hotels to deliver an exceptional guest experience and maximize customer loyalty by centrally gathering and managing guest data. Profile management capabilities ensure one true source of guest data, minimizing duplicate records and ensuring that guest preferences are recorded and shared across multile properties. With OPERA Cloud Loyalty, you can also create felxible loyalty programs that maximize repeat business by offering rewards to your most valued guests.

PREMIUM ADD-ON

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Oracle Hospitality Average Oracle Hospitality

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12

Success Stories

6

References

23

Featured Customers

Popularity by Segment

Size

11 | X-Small (1-9 room)

11 | Small (10-24 room)

86 | Medium (25-74 room)

217 | Large (75-199 room)

320 | X-Large (200+ room)

Country

120 | Italy

119 | India

99 | United States of America

28 | Vietnam

27 | Germany

19 | Hong Kong

16 | Indonesia

15 | Malaysia

14 | France

14 | Spain

12 | Philippines

12 | Singapore

12 | China

11 | Taiwan

11 | United Kingdom

10 | Australia

10 | United Arab Emirates

9 | Mexico

8 | Canada

8 | Thailand

8 | Ireland

6 | Maldives

6 | Chile

6 | Switzerland

4 | Saudi Arabia

4 | Argentina

4 | Austria

3 | Peru

2 | Bangladesh

2 | Cambodia

2 | Colombia

2 | Portugal

1 | South Africa

1 | Palau

1 | Bhutan

1 | Zimbabwe

1 | Romania

1 | Pakistan

1 | Egypt

1 | Hungary

1 | Qatar

1 | Iraq

1 | Morocco

1 | Norway

1 | Tanzania

1 | Japan

1 | Netherlands Antilles

1 | Nigeria

1 | Jordan

1 | New Zealand

1 | Guam

1 | Uruguay

1 | Bahamas

1 | Denmark

1 | Ecuador

Type

300 | Luxury Hotels

232 | Branded Hotels

157 | Resorts

124 | City Center Hotels

110 | Boutiques

84 | Airport/Conference Hotels

70 | Bed & Breakfast & Inns

61 | Limited Service & Budget Hotels

60 | Hostels

19 | RV Parks & Campgrounds

15 | Extended Stay & Serviced Apartments

14 | Casinos

14 | Vacation Rentals & Villas

8 | Motels

Region

264 | Asia Pacific

210 | Europe

116 | North America

19 | Middle East

17 | South America

13 | Oceania

5 | Africa

2 | Central America

Category

589 | Property Management Systems

187 | Hotel Restaurant POS Systems

72 | Upselling Software

More Products by Oracle Hospitality

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/uploads/2018/01/eXpress-1024x636.png

Hotelier Rating

Excellent
521
Very Good
75
Average
37
Poor
14
Terrible
26

Property Size

  • X-Small (11)
  • Small (11)
  • Medium (86)
  • Large (217)
  • X-Large (320)

Country

  • Italy
    Italy
    (120)
  • India
    India
    (119)
  • United States of America
    United States of America
    (99)
  • Vietnam
    Vietnam
    (28)
  • Germany
    Germany
    (27)
  • Hong Kong
    Hong Kong
    (19)
  • Indonesia
    Indonesia
    (16)
  • Malaysia
    Malaysia
    (15)
  • France
    France
    (14)
  • Spain
    Spain
    (14)
  • Philippines
    Philippines
    (12)
  • Singapore
    Singapore
    (12)
  • China
    China
    (12)
  • Taiwan
    Taiwan
    (11)
  • United Kingdom
    United Kingdom
    (11)
  • Australia
    Australia
    (10)
  • United Arab Emirates
    United Arab Emirates
    (10)
  • Mexico
    Mexico
    (9)
  • Canada
    Canada
    (8)
  • Thailand
    Thailand
    (8)
  • Ireland
    Ireland
    (8)
  • Maldives
    Maldives
    (6)
  • Chile
    Chile
    (6)
  • Switzerland
    Switzerland
    (6)
  • Saudi Arabia
    Saudi Arabia
    (4)
  • Argentina
    Argentina
    (4)
  • Austria
    Austria
    (4)
  • Peru
    Peru
    (3)
  • Bangladesh
    Bangladesh
    (2)
  • Cambodia
    Cambodia
    (2)
  • Colombia
    Colombia
    (2)
  • Portugal
    Portugal
    (2)
  • South Africa
    South Africa
    (1)
  • Palau
    Palau
    (1)
  • Bhutan
    Bhutan
    (1)
  • Zimbabwe
    Zimbabwe
    (1)
  • Romania
    Romania
    (1)
  • Pakistan
    Pakistan
    (1)
  • Egypt
    Egypt
    (1)
  • Hungary
    Hungary
    (1)
  • Qatar
    Qatar
    (1)
  • Iraq
    Iraq
    (1)
  • Morocco
    Morocco
    (1)
  • Norway
    Norway
    (1)
  • Tanzania
    Tanzania
    (1)
  • Japan
    Japan
    (1)
  • Netherlands Antilles
    Netherlands Antilles
    (1)
  • Nigeria
    Nigeria
    (1)
  • Jordan
    Jordan
    (1)
  • New Zealand
    New Zealand
    (1)
  • Guam
    Guam
    (1)
  • Uruguay
    Uruguay
    (1)
  • Bahamas
    Bahamas
    (1)
  • Denmark
    Denmark
    (1)
  • Ecuador
    Ecuador
    (1)

Region

  • North America
    North America
    (116)
  • Europe
    Europe
    (210)
  • Asia Pacific
    Asia Pacific
    (264)
  • Oceania
    Oceania
    (13)
  • Middle East
    Middle East
    (19)
  • South America
    South America
    (17)
  • Central America
    Central America
    (2)
  • Africa
    Africa
    (5)

Hoteliers say

NEW AI Review summary

Hoteliers like that Opera Cloud PMS enhances operational efficiency through robust features like dynamic dashboard customization, seamless integration with third-party systems, scalable cloud architecture, and a comprehensive reporting module. Additionally, the product supports extensive mobile capabilities, reducing training time and improving staff productivity. However, several reviews highlight areas needing improvement, such as complex implementation procedures, customization challenges, and support responsiveness, especially during critical incidents.

AI-generated from the text of customer reviews

Support Responsiveness
Customization Challenges
Comprehensive Reporting
Dashboard Customization
Seamless Integration
Cloud Scalability
Training Requirements
Real-Time Data Access
Mobile Capabilities
Complex Implementation
8

Opera Cloud transition

from 100 to 199 room Branded Hotel in Lecce (Italy)

Verified
4 days ago
Smartworking staff troubles completely solved. Reports improved. New and modern graphic interface. Mobile friendly. Minimum hardware requisites lightned. No server needed.
Country Italy
Large Hotel
10

PMS migration to Opera 5

from 200 to 499 room Branded Hotel in Rome (Italy)

Verified
11 days ago
Opera is an interesting software full of options and functionalities. Reservations masks are full of details and easy to use. Everything you need to work with is there! Check ins are simple, housekeeping with rooms management is perfect for the hotel needs. I really like miscellaneous button where I can access to many useful reports. Depart...
Country Italy
X-Large Hotel
10

Amazing performace on Opera Cloud

from 200 to 499 room Luxury Hotel in Kukas (India)

Verified
18 days ago
Cloud-Based Solution: Access from anywhere with high availability and security. Feature-Rich Platform: Includes dashboards, group handling, cashiering, mass check-in/check-out, room assignment, and accessibility options. Intuitive Dashboard: Real-time insights and data analytics for informed decision-making. Group Handling: Efficient manage...
Country India
X-Large Hotel
10

Oracle - PMS and POS Interfaces

from 200 to 499 room Boutique in Hyderabad (India)

Verified
18 days ago
GUI and the report management was awesome. Options were very familiar to Opera v5 and easy to use. EMC was great to learn.
Country India
X-Large Hotel
10

OSEM Really AWESOME

from 200 to 499 room Boutique in Hyderabad (India)

Verified
18 days ago
The OSEM interface was very cool and easy to handle and the options provided was easy to navigate and understand. creating blocks was very easy to handle.
Country India
X-Large Hotel
10

Seamless Experience

from 200 to 499 room Boutique in Hyderabad (India)

Verified
18 days ago
It is well known and reputed software that feels very comfortable to use. The oracle support and training modules we very knowledgeable.
Country India
X-Large Hotel
10

Excellent Customization.

from 200 to 499 room Boutique in Hyderabad (India)

Verified
18 days ago
The dashboard customization and the reports that we can customize is excellent. The guest profile data and inventory was too good.
Country India
X-Large Hotel
9

Good tool Good dashboards with multiple views. Demand and Wash is a great tool. The seasonality with ceiling & floor. And lastly, the group evaluation tool.

from 200 to 499 room Boutique in Hyderabad (India)

Verified
18 days ago
The best PMS I've ever worked with rooms and reservations The workflow is easy and intuitive, great UAE functions and a very good support and development team.
Country India
X-Large Hotel
10

Opera & Simphony implimentation

from 50-74 room Luxury Hotel in Kukas (India)

Verified
18 days ago
Debashish, Swapnil & priyanshi is very helpful during go-live support. You guys are very professional and helpful. Whatever we asking they never ignore.
Country India
Medium Hotel
10

Excellent Software, Very user friendly.

from 200 to 499 room Bed & Breakfast & Inn in Kookas (India)

Verified
18 days ago
We are using the Opera Cloud as the PMS and its very user friendly and very easy to uses and the PMS is working on the wifi network as well.
Country India
X-Large Hotel
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  • 3
  • 4
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  • 60