Oracle OPERA PMS
4.5 (459 REVIEWS)
HT Score
99 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Stephen, Joonas, Mike + 70 more experts recommend Oracle Hospitality
Read RecommendationsOracle OPERA PMS
Ranked 3 (out of 284) in Property Management Systems
OPERA Property Management Suite - from independents to global brands, OPERA is the flexible, configurable, intuitive solution to manage your entire operation
90% recommended by 473 hotels
Melia Hotels, Wyndham, Minor Hotels & 470 others
Ratings Summary
Ease of Use
4.6/5
Customer Support
4.1/5
ROI
4.2/5
Implementation
4.4/5
Recommended by
Achievements
This vendor's trending score is rising, Oracle OPERA PMS is the #3 most trending product in the Property Management Systems category (out of 284) and the #77 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreOracle Hospitality has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
About Oracle OPERA PMS
Founded in 1977 | Headquarters in Columbia, Maryland | 3500 employees
OPERA Property Management Suite (OPERA PMS) is an enterprise property management system for hotel operations and distribution based on cloud technologies. Secure, scalable, and mobile-enabled, the platform offers the comprehensive capabilities hotels need to deliver great guest experiences, improve operating efficiency, and enhance employee productivity. OPERA brings to the cloud the power of the OPERA software suite that leading hotels and casinos around the world have relied on for years to manage properties, hotel management, and distribution. Hoteliers leverage OPERA to provide a seamless check-in experience via front desk agent workflows. Real-time visibility is critical to success in the hospitality industry and Oracle Hospitality is a market leader in hospitality point-of-sale hotel software for both independent boutique, independent hotels, hotel chains, and multi property hotel groups. OPERA integrates directly with your channel manager and hundreds of other hospitality solutions. OPERA property management system can handle everything from front office tasks like cancellations, room blocking and rooms management to guest service essentials like guest profiles and even back office functionality like revenue management. Oracle Hospitality is a proud AHLA Platinum Partner.
Capabilities
Guest focused PMS
Guest focused PMS
Tackle a full spectrum of hotel operations tasks. Accelerate check-in and checkout, better manage housekeeping and maintenance, and use mobile devices to enhance guest service anywhere, anytime.
Banquets & events
Banquets & events
Support your sales staff—even when they’re on the go—with access to key information, including inventory, catering, and room blocks.
Room service & upgrades
Room service & upgrades
Enhance guests' stay at your property with offers to upgrade their room or service level.
Custom reporting
Custom reporting
Gain insights from data captured across the business—including hotel operations, revenue management, sales, marketing, and catering—to make quick and informed decisions.
Cloud Digital Assistant
Cloud Digital Assistant
The OPERA Cloud Digital Assistant helps users execute routine tasks and activities such as house status, room management, and reservations. Hotel staff can use their mobile devices to query the chatbot for information on operations data or hotel analytics, or to perform tasks such as check-in and check-out or housekeeping room updates.
Features
Accounting & Finance
4/5 features
Marketing & Ecommerce
4/5 features
Administration & Configuration
4/5 features
Customer Management
4/5 features
Front Office
4/5 features
Groups Management
4/5 features
Guest Experience
4/5 features
Housekeeping
4/5 features
Payments
4/5 features
Reservations Management
4/5 features
Revenue Management
4/5 features
Taxes & Compliance
4/5 features
Support & Training
4/5 features
Other
4/5 features
Available Add-ons & Modules
OPERA Cloud Sales and Event Management
Event Management Software
Oracle Hospitality OPERA Cloud Sales and Event Management is an extensive sales and catering management application that seamlessly integrates with Oracle Hospitality OPERA Cloud Service products for streamlined operations and maximized revenue. With the advantages of the cloud, you can take our event management system mobile for offsite customer visits or roam the property with customers during site inspections, check availability of inventory, and make changes to the customer’s bookings while on the go.
OPERA Cloud Distribution
Booking Engine
Oracle Hospitality OPERA Cloud Distribution is a cloud-based, mobile-enabled platform for next-generation hotel channel management. With unique connectivity capabilities for all direct and indirect channels, the Distribution platform allows hotels of all types and sizes to rapidly add distribution channels, enhancing channel and revenue management. Built for all OPERA Property Management products, the leading enterprise solution suite for the hospitality industry, Distribution offers an intuitive user interface and comprehensive functionality to improve channel management.
Oracle Hospitality Integration Platform
Marketplaces & Integrators
Oracle Hospitality Integration Platform (OHIP) is a cloud-native integration solution, which centralizes, consolidates, and streamlines all our interface capabilities and related processes into a single and unified platform. OHIP makes it simpler, quicker, and less expensive to integrate with Oracle Hospitality Cloud. By providing an unprecedented self-service experience from discovering our rich set of hospitality REST APIs to adopting them in customer or partner applications to publishing their usage in Oracle Cloud Marketplace.
OPERA Cloud Vacation Ownership
Vacation Rental Software
Oracle Hospitality OPERA Cloud Vacation Ownership System Cloud Service offers key capabilities to manage mixed-use properties, including condominium units and hotel rooms. It also allows the addition of vacation rentals to OPERA Cloud’s full range of PMS capabilities.
OPERA Cloud Loyalty
Loyalty Programs for Independents
Oracle Hospitality OPERA Cloud Loyalty enables hotels to deliver an exceptional guest experience and maximize customer loyalty by centrally gathering and managing guest data. Profile management capabilities ensure one true source of guest data, minimizing duplicate records and ensuring that guest preferences are recorded and shared across multile properties. With OPERA Cloud Loyalty, you can also create felxible loyalty programs that maximize repeat business by offering rewards to your most valued guests.
Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Success Stories
Auburn University and Ithaka Hospitality Partners Offer Hands-On Learning for Future Hoteliers with Oracle Cloud
Gervasi Vineyard Uncorks Exceptional Guest Experiences with Oracle Cloud
Minor Hotels Upgrades to Oracle Cloud to Better Serve its Guests
Roma (Italy)
Mercan Properties invests in cloud hotel POS for greater portfolio flexibility
Matosinhos (Portugal)
Norway's Solstrand Hotel undergoes a digital transformation with OPERA Cloud
(Norway)
Hotel Mesikammen nets a broader audience with Oracle Hospitality Distribution
Jyväskylä (Finland)
Predator Ridge tackles IT challenges, labor shortage with OPERA Cloud
Fontenille taps Oracle cloud technology to gain portfolio insights in real time
Lauris (France)
Fairmont Tremblant "yields up" revenue by automating upsells with Oracle Nor1
Les Laurentides (Canada)
The Great Southern Hotel taps OPERA Cloud PMS to boost occupancy and discovers its future
Perth (Australia)
OPERA Cloud’s Revelations Transform Business at Starling Hotel Geneva
Genève (Switzerland)
References
"The Oracle Hospitality Simphony solution at a management level has helped to identify the client in a more customized way, and logically we can also detect, what are their preferences? What are their needs? Previously, we couldn’t do that. So, that closer experience, plus our understanding the client as a person, allows us to provide a better service."
Beatriz Miguel Diez
Business Development Director @
ILUNION Hotels
"Our guests are definitely having a quicker, more seamless experience with Simphony."
Brenda Simonis
Director of Food and Beverage Outlets @
The Pfister Hotel
"We’ve had people literally crossing the room to thank us for improving the stability and performance of our systems. The move to the cloud and the upgrade to the latest version of Oracle Hospitality OPERA Property Cloud Service has significantly improved our operation here at glh Hotels—our operations teams are now able to plan for the future with high levels of confidence in our technology"
Matthew Newton
Enterprise Architect @
glh Hotels (UK) Ltd.
"Business travelers and tourists acknowledge Geisel Privathotels as a traditional Munich family-run business with modern concepts and first-class service. Oracle Hospitality Suite is the only solution available in the market that offers the performance we require without any compromises."
Thomas Kösters
Commercial Director @
Hotel Königshof
""After having such great success utilizing Nor1’s eStandby Upgrade® across Highgate's entire portfolio of hotels, we now consider it a mainstay in our upgrade strategy. Once the other components of the Nor1 Merchandising Platform, eXpress Upgrade™ and CheckIn Merchandising™ became available to Highgate, we anticipated that implementing them across our independent hotels would not only expand upon eStandby's success, but provide additional operational benefits as well. We were not disappointed. Everyone at Highgate has been absolutely delighted that both the early performance results and the synergies associated with utilizing an integrated upgrade platform have exceeded our expectations.""
Kerry Mack
EVP of Revenue & Distribution @
Highgate
""Nor1 CheckIn Merchandising is a necessity at every hotel. Since implementing, we have seen monthly room upsell revenue increases of up to 750%. The program has a responsive and impressively efficient user interface that is simple to navigate and use, and a team behind it that has been beyond responsive and supportive. I highly recommend this tool to all hoteliers.""
Kimberly Reed
Director of Front Office/Reservations @
Boston Park Plaza
Featured Customers
Popularity by Segment
Size
5 | X-Small (1-9 room)
7 | Small (10-24 room)
53 | Medium (25-74 room)
163 | Large (75-199 room)
252 | X-Large (200+ room)
Country
98 | United States of America
68 | India
67 | Italy
28 | Vietnam
27 | Germany
17 | Indonesia
15 | Hong Kong
14 | Singapore
14 | Spain
13 | France
13 | Malaysia
12 | United Kingdom
11 | Taiwan
10 | Australia
10 | Philippines
9 | Ireland
9 | United Arab Emirates
9 | China
8 | Canada
8 | Thailand
6 | Switzerland
6 | Mexico
5 | Maldives
4 | Argentina
4 | Saudi Arabia
4 | Austria
3 | Chile
3 | Peru
2 | Tanzania
2 | Colombia
2 | Portugal
1 | Norway
1 | Zimbabwe
1 | Japan
1 | Morocco
1 | South Africa
1 | Iraq
1 | Romania
1 | Pakistan
1 | Egypt
1 | Hungary
1 | Qatar
1 | Palau
1 | Jordan
1 | New Zealand
1 | Guam
1 | Uruguay
1 | Denmark
1 | Ecuador
1 | Netherlands Antilles
1 | Bahamas
1 | Saint Lucia
1 | Dominican Republic
1 | Haiti
1 | Nigeria
Type
223 | Luxury Hotels
164 | Branded Hotels
112 | Resorts
87 | City Center Hotels
59 | Boutiques
25 | Bed & Breakfast & Inns
24 | Hostels
23 | Limited Service & Budget Hotels
18 | Airport/Conference Hotels
9 | Vacation Rentals & Villas
8 | Motels
8 | RV Parks & Campgrounds
7 | Casinos
6 | Extended Stay & Serviced Apartments
Region
199 | Asia Pacific
158 | Europe
112 | North America
18 | Middle East
14 | South America
13 | Oceania
6 | Africa
5 | Central America
Category
459 | Property Management Systems
156 | Restaurant Management Software
63 | Upselling Software
More Products by Oracle Hospitality
Hotelier Rating
9
Very supportive team
COO from 200 to 499 room Branded Hotel in (Vietnam)
Verified
4 days ago
The team is always willing to support our company and look for different ways to solve unexpected issues, making sure that we have the best possible outcome
Vietnam
Vietnam
COO
X-Large Hotel
10
Delivery Reliability and Support
from 500+ room Luxury Hotel in Cape Town (South Africa)
Verified
6 days ago
The team offers us attentive account managers, knowledgeable resources, an efficient support team and user-friendly software. We are treated with the same respect as any other big client, which motivates us to continue our relationship with them.
South Africa
South Africa
X-Large Hotel
9
Solid and stable product, great account manager
general manager from 25-49 room Bed & Breakfast & Inn in Graz (Austria)
Verified
17 days ago
Reliability, product stability, and usability, particularly through the mobile-friendly cloud version, are excellent. There is also the option for customization
Austria
Austria
general manager
Medium Hotel
10
Opera Cloud reservation system
Reservation agent from 50-74 room Luxury Hotel in Amalfi (Italy)
Verified
17 days ago
The software sits on a webpage and not a separate system. Very straight forward when it comes to searching for profiles, reservations with the search bars.
Italy
Italy
Reservation agent
Medium Hotel
10
Good performance PMS
General Manager from 200 to 499 room Luxury Hotel in (Indonesia)
Verified
18 days ago
Easy to use, interface with other 3rd party services and also with other Oracle solutions. Good Service from technical and after sales team.
Indonesia
Indonesia
General Manager
X-Large Hotel
10
Oracle Cloud PMS
Head of IT from 500+ room Boutique in New York (United States of America)
Verified
20 days ago
Functionality and reliability! Ease of use & ROI being the key factors why we choose Oracle PMS as our brand standard PMS.
United States of America
United States of America
Head of IT
X-Large Hotel
9
General Manager
General Manager from 200 to 499 room in Grand Canyon Village (United States of America)
Verified
20 days ago
Gustavo Pineda who was the project Manager and Trainer for this rollout was just amazing. He was very interested in our success and insuring that we have the tools to be successful. He knew how to filter our questions and get us what information we needed.
United States of America
United States of America
General Manager
X-Large Hotel
10
HIgh end PMS
GM from 200 to 499 room Branded Hotel in Nha Trang (Vietnam)
Verified
21 days ago
Very stable, user friendly, and I have all what i need in the report library. The supporting is fast and effective
Vietnam
Vietnam
GM
X-Large Hotel
10
Best PMS ever!
Front Office Manager from 200 to 499 room City Center Hotel in Kuala Lumpur (Malaysia)
Verified
23 days ago
FRONT OFFICE can work from home? With this OPERA you can. it make easir to rectify the problem from any where u want.
Malaysia
Malaysia
Front Office Manager
X-Large Hotel
10
First Five STAR Hotel in South India
IT Manager from 100 to 199 room Luxury Hotel in Bengaluru (India)
Verified
23 days ago
Excellent Quality Product which is use across Universe and have some standard. Stability Product which have lot of Features to analyse the Data for productivity etc.
India
India
IT Manager
Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
In my view, Opera is the most comprehensive of all hotel PMSs around. The integration protocols and certification process was extremely comprehensive and thorough. The Oracle network has been very useful in providing information and assistance
Showing all answers to: "What does this product or service do well?"
In my view, Opera is the most comprehensive of all hotel PMSs around. The integration protocols and certification process was extremely comprehensive and thorough. The Oracle network has been very useful in providing information and assistance
Opera Sales & Catering / PMS allows hotels to run their Group and Meetings & Event business efficiently. We highly recommend Opera for all hotels and venues that are heavy on Meetings & Events business as well as group business. Our core at MeetingPackage is to allow customers to book meeting rooms and related services as easily as hotel rooms. With Opera hotels have a good operational software while also they can utilise the MeetingPackage integration to offer instant booking of meeting rooms on their own website. The two-way integration allows hotels to have best in class booking process as well as operational software to streamline their operations.
Oracle encourages independent integration partners like GuestTraction to provide services to improve both the guest experience and hotels profitability. In the COVID-19 world, this enables hotels to adjust their operation to meet new demands while improving efficiencies to enhance the guest experience while reducing operating costs. With GuestTraction's contactless technologies, Oracle Hospitality can achieve this. Similar to the airline industry, the traditional check-in desk becomes obsolete with the gust checking in and settlement made prior to arrival.
OPERA Property Management Suite just offers a breadth of functionality and options. It is a robust and reliable systems that offer integrations to pretty much every other hotel technology used in the industry.
OPERA is the most feature-rich PMS product on the market. Given it’s flexibility, it also is built to be future-proof as things change in hospitality. We see that hotels of all sizes are having success with OPERA.
Question:
What differentiates this product or service from the competition?
Answer:
Quality and breadth of services offered within Opera and plug-ins Accessing and response times of support and particularly tech input to resolve any questions or issues. The suitability of Opera across multiple territories
Showing all answers to: "What differentiates this product or service from the competition?"
Quality and breadth of services offered within Opera and plug-ins
Accessing and response times of support and particularly tech input to resolve any questions or issues.
The suitability of Opera across multiple territories
Opera is one of the only Sales & Catering / PMS vendors that have an API that can be used to generate the booking process of meeting rooms online. With their new events module Opera will allow even more flexibility when it comes to integrating and offering customers an unique and easy booking possibility of meeting rooms.
GuestTraction is a unique product; no other providers have similar technologies. This solution requires multiple integrations that include the likes of Bluetooth Low Energy (BLE) and other door locking security systems, settlement to enable the guest to make pre-arrival payments, and of course Oracle Hospitality so that the guest reservation and profile include the updated information.
Our shared customers like Opera PMS because of the flexibility and functionality of their management reporting. Other area's that are often highlighted are around the adaptability in the industry; most hotel employees have worked with Opera in the past so the learning curve for new employees is fast.
Because of our offerings, we work closely with OPERA on payments. Because of its Micros roots, OPERA is quite flexible and sophisticated on how payments are handled, and has the best credit card verification capabilities we've seen from PMS tools.