Oracle OPERA PMS

Ranked 5th (out of 142) in Property Management Systems

Property Management Systems

OPERA Hospitality Property Management Suite is a leading enterprise platform for hotel operations an...

Ratings Snapshot

Certificate of Excellence
Read 121 reviews
82%
Recommend
HTR Score icon
HT SCORE
88 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Oracle OPERA PMS has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #5 out of 142 in Property Management Systems

Ease of Use
4.3/5
ROI
4.0/5
Implementation
4.0/5
Customer support
3.7/5
Verified Customer Support

Oracle Hospitality’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • Branded 34 verified reviews
    80%
  • Resort 23 verified reviews
    84%
  • Boutique 15 verified reviews
    86%
  • City Center 8 verified reviews
    76%
  • Bed & Breakfast 3 verified reviews
    83%
  • Airport/ conference 2 verified reviews
    55%
  • Casino 2 verified reviews
    80%
  • Serviced Apartment 1 verified reviews
    100%
  • Limited Service 1 verified reviews
    90%

Oracle OPERA PMS Overview

Oracle OPERA PMS Overview

OPERA Property Management Suite (Opera PMS) is an enterprise property management system for hotel operations and distribution based on cloud technologies. Secure, scalable, and mobile-enabled, the platform offers the comprehensive capabilities hotels need to deliver great guest experiences, improve operating efficiency, and enhance employee productivity. OPERA brings to the cloud the power of the ...

About Oracle Hospitality View website

Founded in 1977 | Headquarters in Columbia, Maryland | 6000 employees

Oracle Hospitality brings over 40 years of experience in providing technology solutions to independent hoteliers, global and regional chains, gaming, and cruise...

Other Products by Oracle Hospitality

Integrates with

  • Staff Collaboration Tools
  • Reputation Management
  • Guest Messaging Software
Browse integrations (283 verified)

What customers love about Oracle OPERA PMS

Like 82% recommend

Front Office Manager from Resort in Biloxi (United States)

I like the overall interface because it seems and handles easy enough. My property personel that manage the system for our hotel does a terrible job.

Front Desk Agent in West Hollywood (United States)

Basic not very advance in initial presentation (windows). It takes some practice to get a handle in the product. Some aspects are self explanatory, while others led to you to further investigation.

Sales & Marketing Manager in Palo Alto (United States)

It keeps your information saved and organized, easy user for any level of education, as the most important it saves your time too instead of creating excel sheets

Front Office Manager in Erlanger (United States)

Easy to use and train. Integrates well with Marriott software family. Support is universally available.

Read reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

So far, one of the smoothest integration experienced we have had. Thanks, Opera Cloud Team for innovating where it was needed the most! Documentation is well written and APIs are thoughtfully designed. Every use case that we could think of, was possible with the OHIP APIs.

by Ribhu Chawla (Glowing.io) on June 14, 2021

See more answers (23)
Question:

What differentiates this product or service from the competition?

Answer:

With the explosive growth in messaging we have seen from COVID-19, it has been critical for us to focus on impact. It was a refreshing and easy experience to integrate with OHIP! Only a few hours to have systems integrated, which has never been a case before with any other partner. Thanks to thorou...

by Ribhu Chawla (Glowing.io) on June 14, 2021

See more answers (23)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

I recommend opting for Opera Cloud over On-prim if that is a possibility. Opera Cloud will be the future, and the latest and greatest marketplace model will change the landscape of integrations. Unlike traditional integrations, Opera Cloud integrations would be simple to install and much cheaper for...

by Ribhu Chawla (Glowing.io) on June 14, 2021

See more answers (23)
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+ 21 recommend
Recommended by Show More (19)

Features

  • Spa & Wellness Module
  • Channel Manager
  • EPoS
  • Revenue management module
  • Integrated CRS
  • Payment processing
  • Booking engine
  • Calendar view
  • Reservation management
  • Ancillary revenue tracking
  • Custom rates
  • RevPaR & ADR Reports
  • Housekeeping module
  • Direct billing
  • Group functionality
  • Online 24/7 support
  • Automated night audit
  • E-training
  • Mobile App
  • Centralized user & role management
  • On premise
  • Cloud based
  • Multi-currency
  • Multi-lingual
  • Gift Vouchers
  • Guest CRM
  • Guest profiles
  • Mobile access on any device
  • Native Email Marketing
  • Digital Registration
  • Integrated ID & Passport Scanner
  • Mobile Device Notes & Tasks (Voice-to-Text)
  • Guest Communication (SMS Messaging)
  • Integrated Payment Terminal & Card Reader

Want to go behind the scenes and see how Oracle OPERA PMS works?

Clients & references

References & testimonials

Testimonial avatar
Business travelers and tourists acknowledge Geisel Privathotels as a traditional Munich family-run business with modern concepts and first-class service. Oracle Hospitality Suite is the only solution ...
Thomas Kösters Commercial Director at the Hotel Königshof
Testimonial avatar
We’ve had people literally crossing the room to thank us for improving the stability and performance of our systems. The move to the cloud and the upgrade to the latest version of Oracle Hospitality...
Matthew Newton Enterprise Architect at the glh Hotels (UK) Ltd.

Featured partners

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Awards & Certifications

techAwards empty image

Oracle Hospitality doesn’t have any awards or certifications

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States
  • Ireland
  • United Kingdom
  • Italy
  • France
  • Spain
  • Germany
  • Australia

121 Verified Oracle Hospitality Reviews

Likelihood to Recommend
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This vendor is 6% below the category average.

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This vendor has fewer recent reviews than average compared to other top Property Management Systems providers. It is advised that you ask for recent references before proceeding.

Dec 10, 2020

Oracle OPERA PMS Review: Great software for Hotels

Manager from Resort in Benidorm (Spain)

Recommend 10/10
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What do you like most?

Opera has multiple configuration options , offer stability, and provide many 3rd party solutions. It's a very good software., and the best PMS we ever used. Micros has a good integration with Opera and i...

What do you dislike or think could be improved?

Opera is an expensive software and should improve in the financial integration with third parties, for example Invoices, Invoices of Deposits, Tickets from MICROS, etc. so that it complies 100% with Spani...

Customer support
4.5
Ease of use
5
Value for money
4.5
Implementation
5

Dec 05, 2020

Oracle OPERA PMS Review: Excellent Account Management and support

IT Manager from Other in Sydney (Australia)

Recommend 10/10
Full blue star
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What do you like most?

- Excellent product (Opera and Simphony) - Seamless integration - Support product knowledge - Great project management - Innstallers with industry knowledge -Interfaces work very well with approved 3rd p...

What do you dislike or think could be improved?

Support structure from different countries causes issue with knowledge and communication. There have been times when we are contacted by support from USA and they are not aware of our Setup which causes l...

Customer support
4
Ease of use
5
Value for money
4
Implementation
5

Dec 04, 2020

Oracle OPERA PMS Review: Oracle

Systems Manager from Boutique in Quito (Ecuador)

Recommend 10/10
Full blue star
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What do you like most?

The Opera solution has worked for us excellent, very functional and practical, at the moment we have as standard of our properties

What do you dislike or think could be improved?

Something the support, and that they give more to know the Opera tool and its functionalities, utilities that allow to do things that other systems do not.

Customer support
4
Ease of use
5
Value for money
5
Implementation
5

Dec 03, 2020

Oracle OPERA PMS Review: Opera PMS

General Manager from Limited Service in St. Cloud (United States)

Recommend 9/10
Full blue star
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What do you like most?

The ease of basic operations for the front desk. It is simple to train someone on the basics. I like the ease of AR and the reports are great.

What do you dislike or think could be improved?

The general managers ability to perform some of the behind the scene tasks that we used to be able to do. I have worked with Opera for over 15 years and we were allowed more access in configuration in ear...

Customer support
4
Ease of use
5
Value for money
n/a
Implementation
n/a

Nov 27, 2020

Oracle OPERA PMS Review: Highly recommend.

Group Revenue Manager from Boutique in (Ireland)

Recommend 10/10
Full blue star
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What do you like most?

We've been working with Oracle since 2014, and I have to say we have been very impressed with their technology. We have 7 hotels currently using Opera V5 Cloud and find the system meets all our needs. ...

What do you dislike or think could be improved?

We will would like to see some more advancement in the reporting feature. The reports available are great but would like to see more revenue and statistical focused reporting.

Customer support
3
Ease of use
5
Value for money
4
Implementation
5

Nov 26, 2020

Oracle OPERA PMS Review: Good PMS for Hospitality

IT Manager in Forte dei Marmi (Italy)

Recommend 10/10
Full blue star
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What do you like most?

Fo Business, this a great software with good functionalities and compatibilities. Easy to work with keyboard shortcut Easy to file up reports

What do you dislike or think could be improved?

The cons are that they are very hard to learn but that can be handled after using it frequently. Other than that its a great software.

Customer support
4
Ease of use
5
Value for money
4
Implementation
5

Pricing

Implementation fee
Greater than $10000
Monthly subscription (/room/month)
More than $10/room/month

Recent News & Content

Resources & reports

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Popular Oracle OPERA PMS integrations

View all (283 Oracle Hospitality integrations)