Head Of Technology

1.2071294673518 months ago

Verified

... Support, the process should be unified so that all teams within the support structure can address issues. Direct responses from responsible parties. ...

Head Of Technology

1.207129467755 months ago

Verified

... User friendly property management portal with endless integrations with third parties. Ease of access, any user is able to engage and learn the system. Speed and functionality are superb. ...

Head Of Technology

1.2071294680096 months ago

Verified

... Support, the process should be unified so that all teams within the support structure can address issues. Direct responses from responsible parties. ...

Assistant General Manager

1.3361617263131 months ago

Verified

... Oracle Support ...

Assistant General Manager

1.3361617265528 months ago

Verified

... Fast, quick, easy, and accessible support. Once SR is issued, tech support swoops in to assist. Updates of issues/requests are provided in a timely manner ...

Assistant General Manager

1.3361617267805 months ago

Verified

... Fast, quick, easy, and accessible support. Once SR is issued, tech support swoops in to assist. Updates of issues/requests are provided in a timely manner ...

Assistant General Manager

1.3361617270139 months ago

Verified

... Fast, quick, easy, and accessible support. Once SR is issued, tech support swoops in to assist. Updates of issues/requests are provided in a timely manner ...

Assistant General Manager

1.3361617272416 months ago

Verified

... Oracle Support ...

Assistant General Manager

1.3361617274866 months ago

Verified

... Minimize system upgrade and fixes down time.Issues experienced after system upgrade such as confirmation letter layout. Bigger issues such as quick books could take time ...

General Manager

1.4006778567466 months ago

Verified

... The System is very well designed to fit to hotel operation and very detailed to cover all the areas. Training module was also available, together with Digital Learning session. We just completed to ...

General Manager

1.4006778569713 months ago

Verified

... The System is very well designed to fit to hotel operation and very detailed to cover all the areas. Training module was also available, together with Digital Learning session. We just completed to ...

General Manager

1.4006778571965 months ago

Verified

... The System is very well designed to fit to hotel operation and very detailed to cover all the areas. Training module was also available, together with Digital Learning session. We just completed to cutover and go live mode of Opera Cloud PMS. What we most appreciated is that the consultants assigned on site at our hotel, Ms CHAN Xin Dai and Mr Colin YONG were very attentive to our team members and provided very hands ...

General Manager

1.4006778574186 months ago

Verified

... The System is very well designed to fit to hotel operation and very detailed to cover all the areas. Training module was also available, together with Digital Learning session. We just completed to cutover and go live mode of Opera Cloud PMS. What we most appreciated is that the consultants ...

IT Manager

1.4006778576296 months ago

Verified

... Simplify check in proceed and shorten monthly schedule maintenance down time or change to quarterly or half yearly maintenance. User login password requirement it seem like to long. ...

IT Manager

1.4006778578495 months ago

Verified

... Simplify check in proceed and shorten monthly schedule maintenance down time or change to quarterly or half yearly maintenance. User login password requirement it seem like to long. ...

IT Manager

1.4006778580574 months ago

Verified

... Simplify check in proceed and shorten monthly schedule maintenance down time or change to quarterly or half yearly maintenance. User login password requirement it seem like to long. ...

IT Manager

1.400677858327 months ago

Verified

... Simplify check in proceed and shorten monthly schedule maintenance down time or change to quarterly or half yearly maintenance. User login password requirement it seem like to long. ...

IT Manager

1.400677858557 months ago

Verified

... Simplify check in proceed and shorten monthly schedule maintenance down time or change to quarterly or half yearly maintenance. User login password requirement it seem like to long. ...

Manager

1.368419794272 months ago

Verified

... World leading PMS system and have full IT team who can assist property around the world. Some of them even can speak chinese. ...

Manager

1.3684197945019 months ago

Verified

... World leading PMS system and have full IT team who can assist property around the world. Some of them even can speak chinese. ...

Manager

1.3684197947338 months ago

Verified

... World leading PMS system and have full IT team who can assist property around the world. Some of them even can speak chinese. ...

Manager

1.3684197949679 months ago

Verified

... World leading PMS system and have full IT team who can assist property around the world. Some of them even can speak chinese. ...

IT Manager

1.36841979519 months ago

Verified

... 1.No server needs maintenance. It is benefit for IT. 2. OPERA Reporting and Analytics create a new report more elastically and efficiency ...

IT Manager

1.3684197954193 months ago

Verified

... Could have some alert when nearly system maintains. what if some function could not interrupt （Ex Night audit. ）I Hope Opera cloud functions more fully function. ...

Front office Manager

1.3684197956455 months ago

Verified

... The service is efficiency and accurate, Vendor understand what is the problem we facing with. it's really helpful for our operation. ...

Front office Manager

1.3684197958703 months ago

Verified

... The service is efficiency and accurate, Vendor understand what is the problem we facing with. it's really helpful for our operation. ...

IT Manager

1.4006778606019 months ago

Verified

... - Client relation is good. - Support is done professionally with proper historical data. - Self training information is sufficient as long as user has the motivation to look for what they need. - IT ...

IT Manager

1.4006778608225 months ago

Verified

... - Client relation is good. - Support is done professionally with proper historical data. - Self training information is sufficient as long as user has the motivation to look for what they need. - IT ...

IT Manager

1.4006778610476 months ago

Verified

... - Client relation is good. - Support is done professionally with proper historical data. - Self training information is sufficient as long as user has the motivation to look for what they need. - IT ...

IT Manager

1.4006778612675 months ago

Verified

... - Client relation is good. - Support is done professionally with proper historical data. - Self training information is sufficient as long as user has the motivation to look for what they need. - IT ...

General Manager

1.3684197969803 months ago

Verified

... It's better to offer local support rather than through offshore resources so as to reduce the communication time and be more effective. ...

General Manager

1.3684197972062 months ago

Verified

... It's better to offer local support rather than through offshore resources so as to reduce the communication time and be more effective. ...

General Manager

1.3684197974287 months ago

Verified

... It's better to offer local support rather than through offshore resources so as to reduce the communication time and be more effective. ...

Director of Revenue

1.4006778621677 months ago

Verified

... Perfect! ...

Director of Revenue

1.4006778624119 months ago

Verified

... The services and efficency during the call. Italian speaking, understanding the problem, friendly conversation. Feedback is Good! Thank you so much ...

Director of Revenue

1.4006778626408 months ago

Verified

... The services and efficency during the call. Italian speaking, understanding the problem, friendly conversation. Feedback is Good! Thank you so much ...

Director of Revenue

1.4006778628737 months ago

Verified

... A better option for asking to solve an Iside. I do not like open a ticket, i world like talk with people ...

Director of Revenue

1.4006778630981 months ago

Verified

... The services and efficency during the call. Italian speaking, understanding the problem, friendly conversation. Feedback is Good! Thank you so much ...

Director of Revenue

1.4006778633229 months ago

Verified

... The services and efficency during the call. Italian speaking, understanding the problem, friendly conversation. Feedback is Good! Thank you so much ...

Director of Revenue

1.4006778635417 months ago

Verified

... The services and efficency during the call. Italian speaking, understanding the problem, friendly conversation. Feedback is Good! Thank you so much ...

Director of Revenue

1.4006778637571 months ago

Verified

... The services and efficency during the call. Italian speaking, understanding the problem, friendly conversation. Feedback is Good! Thank you so much ...

REVENUE&BOOKING

1.4006778640136 months ago

Verified

... Opera has an easy access, nice to have it on cloud.Great Manual, easy configuration possibility to share it with colleagues ...

REVENUE&BOOKING

1.4006778642425 months ago

Verified

... Opera has an easy access, nice to have it on cloud.Great Manual, easy configuration possibility to share it with colleagues ...

REVENUE&BOOKING

1.4006778644724 months ago

Verified

... Opera has an easy access, nice to have it on cloud.Great Manual, easy configuration possibility to share it with colleagues ...

Jefe de TI

13.271645606632 months ago

Verified

... What we like most is the stability and reliability of the information, but also the usability and user experience. There is an important technical team behind in case of any inconvenience. ...

Gerente General, Owner

13.271645606862 months ago

Verified

... Bad implementation, terrible after-sales. ...

Gerente General, Owner

13.271645607094 months ago

Verified

... So far nothing, I would like to have the money back and return to the system I had previously installed. The start-up was bad, they have poor disposition and availability. For the process of setting ...

General Manager

13.271645607334 months ago

Verified

... Training is easier with the new Opera Cloud than previous versions of the system. It also windows based which people are more comfortable with than the old versions. ...

Manager

13.23938754305 months ago

Verified

... We had an old version of Opera that we were interested in updating. Oracle accompanied us throughout the entire process, which had some difficulties, but thanks to detailed work they could be ...

Manager

13.239387543289 months ago

Verified

... The initial planning was not the best and we hoped it would be something faster. However, Oracle adjusted the processes in time and put together a consulting team that left me very calm. ...

Manager

13.239387543533 months ago

Verified

... The initial planning was not the best and we hoped it would be something faster. However, Oracle adjusted the processes in time and put together a consulting team that left me very calm. ...

13.239387543768 months ago

Verified

... Opera Cloud has a comprehensive set of ways to connect to many external systems. OHIP is a very usefull technology. ...

Managing Director

13.239387544003 months ago

Verified

... Great Support from our Sr Sales Executive ...

Front Office Manager

13.207129479738 months ago

Verified

... Working with this vendor was made easy due to our excellent consultant named Carolina Chang Li. She was very receptive and helpful when it came to ensuring our upgrade was as smooth as possible and ...

Front Office Manager

13.207129479973 months ago

Verified

... I believe the communication from the project manager would have improved our experience as we often time had important operational questions that would take long to get answered. ...

Front Office Manager

13.207129480212 months ago

Verified

... I believe the communication from the project manager would have improved our experience as we often time had important operational questions that would take long to get answered. ...

direttore

12.852290770774 months ago

Verified

... the aspects that I most appreciated about Opera Cloud are the ability to customize all the various screens based on user preferences and the possibility of being able to intervene independently to make changes on various levels once you have learned how Opera Cloud works. The consultant ...

direttore

12.85229077101 months ago

Verified

... the aspects that I most appreciated about Opera Cloud are the ability to customize all the various screens based on user preferences and the possibility of being able to intervene independently to make changes on various levels once you have learned how Opera Cloud works. The consultant Mr. Castiglioni who arrived on site during the management transition days was very professional and managed to best explain to us some technical and practical aspects as well as resolve some problems ...

direttore

12.852290771251 months ago

Verified

... the initial configuration and preparation phase of the machine was not at all easy and the support in this phase was not entirely adequate, which led to several changes during construction ...

Director of Sales

12.820032706986 months ago

Verified

... 5 stars for her dedication to her work, kudos to Kristalyn Elento, Implementation Consultant – Hotels and team Keep up the good work ...

Director of Information Technology

12.626484320133 months ago

Verified

... In the hospitality industry, Oracle provides the most robust solutions for Point-of-Sales (POS) and Property Management System (PMS) among others. While on the pricey end, if the solutions are ...

Director of Information Technology

12.626484320373 months ago

Verified

... Oracle's support has improved a great deal in the past couple of years, but it has ways to go to catch up with the demands of the industry. Oracle should offer professional training for their ...

Director of Information Technology

12.626484320601 months ago

Verified

... Oracle's support has improved a great deal in the past couple of years, but it has ways to go to catch up with the demands of the industry. Oracle should offer professional training for their ...

Director of Information Technology

12.626484320834 months ago

Verified

... In the hospitality industry, Oracle provides the most robust solutions for Point-of-Sales (POS) and Property Management System (PMS) among others. While on the pricey end, if the solutions are properly configured, adequate training ...

Manager IT

12.400677869452 months ago

Verified

... When I raised SR found very Quick Response from ORACLE team. I happy to that. please keep it up in future. ...

Manager IT

12.400677869686 months ago

Verified

... Nice Support ...

IT Manager

12.400677869965 months ago

Verified

... - Oracle team is very easy to reach and work with, our cloud PMS - Opera & POS - Simphony Cloud is hosted by them with very minimal downtime. Their project team is very easy to interact with and ...

IT Manager

12.400677870202 months ago

Verified

... - Oracle team is very easy to reach and work with, our cloud PMS - Opera & POS - Simphony Cloud is hosted by them with very minimal downtime. Their project team is very easy to interact with and configure the system as per our management standards. Oracle team is aware about our group's standards and will setup the system without any intervention. Their team is easy to reach out for any kind of issue on their support portal with very quick ...

IT Supervisor

12.368419805928 months ago

Verified

... 1)Techical support 2)AMC 3) trainings 1). Technical support has recently decreased/ dropdown 2). Hotel/company management is dissatisfied with the terms and conditions of AMC. 3) Risk of technical ...

Assistant Manager - Information Technology

12.336161741645 months ago

Verified

... I have to explore new ideas New work style, give solution on priority basis and work on new implementation new project. ...

Assistant Manager - Information Technology

12.336161741881 months ago

Verified

... Nothing from my side, everything is good and but if I will be in part of the Oracle team member so that, I will be work on new Ideas, Solution and etc. ...

Front Desk

12.336161742137 months ago

Verified

... The clarity in the explanation of the topics of the Opera cloud training, it all seemed very intuitive and easy to use. ...

Front Desk

12.336161742397 months ago

Verified

... Opera Cloud review ...

Asst. IT Manager

12.239387549077 months ago

Verified

... The support team are proactive and also trying their best to make customer happy. More over support team also asked for other issue if any ...

Asst. IT Manager

12.239387549329 months ago

Verified

... It is very user friendly and user find it effective and efficient. ...

Asst. IT Manager

12.239387549561 months ago

Verified

... I find +6565012212 number mostly busy while trying to contact. In regards to customer support portal i have a very bad experience. And still my issue has not been solved. ...

IT Executive

12.239387549787 months ago

Verified

... Getting proper support for opera product. They are providing quick support. Everyone is providing proper guidance during case handling. Giving proper solution ...

IT Executive

12.23938755005 months ago

Verified

... Getting proper support for opera product. They are providing quick support. Everyone is providing proper guidance during case handling. Giving proper solution ...

IT Executive

12.2393875503 months ago

Verified

... Getting proper support for opera product. They are providing quick support. Everyone is providing proper guidance during case handling. Giving proper solution ...

IT Executive

12.239387550537 months ago

Verified

... Getting proper support for opera product. They are providing quick support. Everyone is providing proper guidance during case handling. Giving proper solution ...

IT Executive

12.239387550781 months ago

Verified

... Need urgent support in symphony product. When we called on support number it is taking too much timing, sometimes its holding period is too much. ...

Assistant Manager IT

12.207129486495 months ago

Verified

... So, as I been in hospitality industry for last 10 year, we are. required good support on critical time while your systems are Not working, and oracle is best on support as always updated Oracle ...

Assistant Manager IT

12.207129486733 months ago

Verified

... So, as I been in hospitality industry for last 10 year, we are. required good support on critical time while your systems are Not working, and oracle is best on support as always updated Oracle ...

Assistant Manager IT

12.207129486942 months ago

Verified

... If Some Local Hotline No Available to contact direct to engineer:) because on critical end we really required to someone to support ...

ECONOMO

12.013581100078 months ago

Verified

... Opera cloud training course ...

Reservation Agent

12.013581100304 months ago

Verified

... Very clear and interesting, we dissected every topic and Alessandra clarified doubts with simple and intuitive examples. I would also like to participate in future courses ...

Lavoro in contabilità/amministrazione

12.013581100534 months ago

Verified

... Clarity in the explanations, especially the profile themes on the party, share and merge functions. plus active participation thanks to Alessandra ...

Lavoro in contabilità/amministrazione

12.013581100775 months ago

Verified

... Clarity in the explanations, especially the profile themes on the party, share and merge functions. plus active participation thanks to Alessandra ...

Lavoro in contabilità/amministrazione

12.013581101009 months ago

Verified

... Clarity in the explanations, especially the profile themes on the party, share and merge functions. plus active participation thanks to Alessandra ...

Accounting Department

12.013581101238 months ago

Verified

... Opera cloud training course ...

reception

12.01358110147 months ago

Verified

... Excellent advanced training ...

Multi-property IT manager

11.949064972686 months ago

Verified

... PMS- Implementation, IFC & Live support ...

Multi-property IT manager

11.949064972916 months ago

Verified

... It was easy to coordinate & they understood the preopening situation. cooperation throughout the project until the smooth live support. ...

Multi-property IT manager

11.949064973152 months ago

Verified

... It was easy to coordinate & they understood the preopening situation. cooperation throughout the project until the smooth live support. ...

Multi-property IT manager

11.949064973382 months ago

Verified

... PMS- Implementation, IFC & Live support ...

Multi-property IT manager

11.949064973621 months ago

Verified

... It was easy to coordinate & they understood the preopening situation. cooperation throughout the project until the smooth live support. ...

IT MAnager

11.949064973849 months ago

Verified

... Excellent work on time & very much satisfied & keep continue to support for the customers. Thank you for the support. ...

IT MAnager

11.949064974099 months ago

Verified

... Excellent work on time & very much satisfied & keep continue to support for the customers. Thank you for the support. ...

IT MAnager

11.949064974328 months ago

Verified

... Excellent work on time & very much satisfied & keep continue to support for the customers. Thank you for the support. ...

Geschäftsführer (Managing Director)

11.884548845531 months ago

Verified

... What we liked most was the ability to adapt the system to our individual needs. We also found the team to be competent and helpful at all times. ...

Sr. Executive

11.72325852318 months ago

Verified

... Oracle hospitality software is the world's largest software company for Property Management Systems PMS. their assistance and service are always memorable. ...

Sr. Executive

11.723258523406 months ago

Verified

... 1. Actually everything is good form myself. 2. as per my personal requiest may your service & support be like this. ...

General Manager

11.723258523628 months ago

Verified

... There is Nothing better than Opera, and no one comes close to the Tech Team. ...

General Manager

11.723258523856 months ago

Verified

... User friendly system, easy for beginners, great support from the Oracle team and understanding of our needs by the development team is great. ...

Owner

11.723258524093 months ago

Verified

... Opera Cloud Training Course ...

Owner

11.723258524325 months ago

Verified

... In Italy it would be useful to have a report on the control of documents issued both invoices, receipts and electronic receipts to verify the compilation of tax data. ...

Receptionist

11.723258524565 months ago

Verified

... Opera Cloud training course ...

Receptionist

11.723258524794 months ago

Verified

... The program is very intuitive and complete for every sector within a hotel facility. The teacher was very clear in her explanations. ...

F&B Manager

11.33616175083 months ago

Verified

... The part that could be implemented is the practical test part of some functions or steps that need use and training to remain impressed. ...

F&B Manager

11.33616175106 months ago

Verified

... The topic that interested me most was the explanations on the forecast part and block management with the difference between packages and fixed charges, as well as all the shotcut parts which ...

Front Desk Agent

11.336161751309 months ago

Verified

... Being able to work on test bookings to actually test each operational function. Generally the course is excellent and there were no significant doubts. ...

At your service

11.336161751536 months ago

Verified

... Alessandra explained the topics very well and we learned many new things, especially the various functions of the pms work. ...

At your service

11.336161751767 months ago

Verified

... Alessandra explained the topics very well and we learned many new things, especially the various functions of the pms work. ...

AYS associate

11.336161751995 months ago

Verified

... I really liked the teacher's preparation and how she explained everything. It was also very interesting to have seen details of Opera that we don't often or never use. ...

AYS associate

11.336161752228 months ago

Verified

... Keep the course updated with the latest trends and developments in the field of opera. This ensures that everyone receives relevant and current information. ...

Accounting Clerk

11.33616175247 months ago

Verified

... Opera training ...

Accounting Clerk

11.336161752717 months ago

Verified

... Based on the experience we have had in recent years there could be improvements in the resolution of online tickets with regards to administrative aspects ...

Accounting Clerk

11.336161752942 months ago

Verified

... Based on the experience we have had in recent years there could be improvements in the resolution of online tickets with regards to administrative aspects ...

Front Desk Supervisor

11.336161753172 months ago

Verified

... Opera training ...

Front Desk Supervisor

11.336161753401 months ago

Verified

... I think the response time when opening tickets needs to be improved, because it is very difficult to manage problems if you have to wait more than an hour on the phone. ...

Front Desk Supervisor

11.336161753641 months ago

Verified

... I think the response time when opening tickets needs to be improved, because it is very difficult to manage problems if you have to wait more than an hour on the phone. ...

Credit Manager

11.336161753868 months ago

Verified

... Advanced Opera Training Course ...

Credit Manager

11.336161754095 months ago

Verified

... We have encountered problems regarding technical support and ticket resolution. The timescales are too long and tickets are often closed without a real resolution ...

Credit Manager

11.336161754337 months ago

Verified

... We have encountered problems regarding technical support and ticket resolution. The timescales are too long and tickets are often closed without a real resolution ...

Credit Manager

11.336161754571 months ago

Verified

... We have encountered problems regarding technical support and ticket resolution. The timescales are too long and tickets are often closed without a real resolution ...

Credit Manager

11.336161754814 months ago

Verified

... We have encountered problems regarding technical support and ticket resolution. The timescales are too long and tickets are often closed without a real resolution ...

IT Manager

11.303903690534 months ago

Verified

... Product feature and supportive team. This product has lots of options for hotel and i believe this is a very good PMS application. Room reservation options are there in a clear and as per expected ...

IT Manager

11.303903690765 months ago

Verified

... Integration and for small small changes we would expect resolution by your support team not by the consultation team on chargeable basis. As a hotelier we know basics of the PMS OPERA application. So ...

IT Manager

11.303903690991 months ago

Verified

... Product feature and supportive team. This product has lots of options for hotel and i believe this is a very good PMS application. Room reservation options are there in a clear and as per expected ...

Director of Sales & Marketting

11.303903691226 months ago

Verified

... Product Feature of OPERA for Rooms and event booking and all. Best PMS application for Hotel Industry. For sales team activity can measure also ...

Director of Finance

11.303903691457 months ago

Verified

... There is a opportunity to improve further in more in support and can relook into the charges. Interface might also be improved. Need more reports on the GST taxation. ...

Director of Finance

11.303903691705 months ago

Verified

... There is a opportunity to improve further in more in support and can relook into the charges. Interface might also be improved. Need more reports on the GST taxation. ...

Director of Finance

11.303903691948 months ago

Verified

... There is a opportunity to improve further in more in support and can relook into the charges. Interface might also be improved. Need more reports on the GST taxation. ...

Revenue Manager

11.303903692189 months ago

Verified

... It could be better if we can add more tools in it to run the application smoothly and to avoid uninterrupted services. ...

Resident Manager

11.271645627902 months ago

Verified

... This product has lots of options for hotel and i believe this is a very good PMS application , It was also very interesting to have seen details of Opera that we don't often or never use. the participation of the PMS course was fantastic ...

Resident Manager

11.271645628147 months ago

Verified

... This product has lots of options for hotel and i believe this is a very good PMS application , It was also very interesting to have seen details of Opera that we don't often or never use. the participation of the PMS course was fantastic , and it was useful ...

Resident Manager

11.271645628381 months ago

Verified

... Keep the course updated with the latest trends and developments in the field of opera. This ensures that everyone receives relevant and current information. ...

IT Manager

11.23938756411 months ago

Verified

... Opera Cloud accessibility, not much capex, lot of option of interface integration, easy to access for employees with access of digitel learning. Oracle Opera PMS (Property Management System) and ...

IT Manager

11.239387564352 months ago

Verified

... Simplified Updates and Upgrades: Streamlining the process of updates and upgrades to minimize disruptions and ensure a smooth transition for businesses is crucial. Streamlined Integration Processes: ...

IT Manager

11.23938756459 months ago

Verified

... Opera Cloud accessibility, not much capex, lot of option of interface integration, easy to access for employees with access of digitel learning. Oracle Opera PMS (Property Management System) and Simphony Cloud are popular solutions in the hospitality industry. Keep in mind that specific features and updates ...

IT Manager

11.239387564837 months ago

Verified

... Opera Cloud accessibility, not much capex, lot of option of interface integration, easy to access for employees with access of digitel learning. Oracle Opera PMS (Property Management System) and ...

IT Manager

11.239387565076 months ago

Verified

... Impressed Beyond Expectations | Oracle Hospitality ...

front office agent

11.110355307258 months ago

Verified

... Having never worked with this type of management system before, I found it easy to understand and I was able to learn quite quickly. ...

Housekeeping manager

11.110355307497 months ago

Verified

... I liked the teacher who explains clearly and comprehensively, and seeing the features on the reservation which I don't use for work but it's better to know them! ...

Housekeeping manager

11.110355307734 months ago

Verified

... I liked the teacher who explains clearly and comprehensively, and seeing the features on the reservation which I don't use for work but it's better to know them! ...

Housekeeping manager

11.110355307968 months ago

Verified

... I would like some summary slides to leave at the end of the course so I can review everything calmly and review the topics ...

Housekeeping manager

11.110355308206 months ago

Verified

... BASIC Opera PMS training course ...

Housekeeping manager

11.110355308438 months ago

Verified

... I liked the teacher who explains clearly and comprehensively, and seeing the features on the reservation which I don't use for work but it's better to know them! ...

Housekeeping manager

11.110355308689 months ago

Verified

... I would like some summary slides to leave at the end of the course so I can review everything calmly and review the topics ...

Front desk

11.110355308917 months ago

Verified

... PMS opera training course ...

Resp. Contabilità Ricevimento

11.045839180112 months ago

Verified

... New Opera Cloud installation ...

Resp. Contabilità Ricevimento

11.045839180346 months ago

Verified

... There are always aspects that can be improved. Specifically, assistance should be faster and trained on aspects that concern Italy (such as invoicing / accounting / police headquarters) ...

Resp. Contabilità Ricevimento

11.045839180572 months ago

Verified

... There are always aspects that can be improved. Specifically, assistance should be faster and trained on aspects that concern Italy (such as invoicing / accounting / police headquarters) ...

Resp. Contabilità Ricevimento

11.045839180796 months ago

Verified

... There are always aspects that can be improved. Specifically, assistance should be faster and trained on aspects that concern Italy (such as invoicing / accounting / police headquarters) ...

Resp. Contabilità Ricevimento

11.045839181032 months ago

Verified

... There are always aspects that can be improved. Specifically, assistance should be faster and trained on aspects that concern Italy (such as invoicing / accounting / police headquarters) ...

Resp. Contabilità Ricevimento

11.04583918126 months ago

Verified

... There are always aspects that can be improved. Specifically, assistance should be faster and trained on aspects that concern Italy (such as invoicing / accounting / police headquarters) ...

Room Division Manager

10.884548858921 months ago

Verified

... The Italian tax part still has some executive complexity - mostly regarding the part of reissuing the invoice, the insertion of the fields for the electronic invoice and the control of the issued ...

Room Division Manager

10.884548859151 months ago

Verified

... The Italian tax part still has some executive complexity - mostly regarding the part of reissuing the invoice, the insertion of the fields for the electronic invoice and the control of the issued ...

Room Division Manager

10.88454885938 months ago

Verified

... The Italian tax part still has some executive complexity - mostly regarding the part of reissuing the invoice, the insertion of the fields for the electronic invoice and the control of the issued ...

Hospitality Software Manager

10.368419827339 months ago

Verified

... Opera is the best PMS ...

Resident Manager

10.110355311432 months ago

Verified

... This product has lots of options for hotel and i believe this is a very good PMS application , It was also very interesting to have seen details of Opera that we don't often or never use. the participation of the PMS course was fantastic ...

Resident Manager

10.110355311673 months ago

Verified

... A very advanced system and it helps us a lot to develop our expertise , It's a very important hotel management software for structures that have many rooms and also other services to manage. I find ...

Resident Manager

10.110355311909 months ago

Verified

... This product has lots of options for hotel and i believe this is a very good PMS application , It was also very interesting to have seen details of Opera that we don't often or never use. the participation of the PMS course was fantastic , and it was useful ...

Resident Manager

10.110355312152 months ago

Verified

... Keep the course updated with the latest trends and developments in the field of opera. This ensures that everyone receives relevant and current information. ...

Resident Manager

10.110355312384 months ago

Verified

... This product has lots of options for hotel and i believe this is a very good PMS application , It was also very interesting to have seen details of Opera that we don't often or never use. the ...

IT Manager

10.013581119067 months ago

Verified

... Provide the expert knowledge and give a smooth sequence and schedule during the upgrade. It helps us to minimiue the affection of Operations ...

IT Manager

10.013581119294 months ago

Verified

... The schedule of consultant arranges more efficient will be better. It may help consultant to focus moreoperation teammates instead of handle system issue ...

IT Manager

10.013581119523 months ago

Verified

... The schedule of consultant arranges more efficient will be better. It may help consultant to focus moreoperation teammates instead of handle system issue ...

IT Manager

10.013581119742 months ago

Verified

... The schedule of consultant arranges more efficient will be better. It may help consultant to focus moreoperation teammates instead of handle system issue ...

General Manager

9.9168069264221 months ago

Verified

... The fiscal system in Italy is the worst it can be so the program must be improved on this side. ...

Ufficio Amministrazione

9.9168069266428 months ago

Verified

... Opera Cloud could become more user-friendly by simplifying its interface, providing clearer instructions and tooltips, and offering intuitive features that require minimal training for users to ...

Cluster IT Manager

9.884548862366 months ago

Verified

... Support needs to improve. very late in support resolutions. only high level and full opera down support response fast but in normal case revert are happening after many days. In opera users' ...

Cluster IT Manager

9.8845488625978 months ago

Verified

... Support needs to improve. very late in support resolutions. only high level and full opera down support response fast but in normal case revert are happening after many days. In opera users' ...

Cluster IT Manager

9.8845488628282 months ago

Verified

... Support needs to improve. very late in support resolutions. only high level and full opera down support response fast but in normal case revert are happening after many days. In opera users' ...

Cluster IT Manager

9.8845488630694 months ago

Verified

... Support needs to improve. very late in support resolutions. only high level and full opera down support response fast but in normal case revert are happening after many days. In opera users' ...

IT Manager

9.8845488632975 months ago

Verified

... Faster response in terms of Support. Even after paying AMC most of the requests are denied mentioning it as Project activity. ...

IT Manager

9.8845488635831 months ago

Verified

... Faster response in terms of Support. Even after paying AMC most of the requests are denied mentioning it as Project activity. ...

IT Manager

9.8845488638127 months ago

Verified

... Faster response in terms of Support. Even after paying AMC most of the requests are denied mentioning it as Project activity. ...

IT Manager

9.8845488640416 months ago

Verified

... Faster response in terms of Support. Even after paying AMC most of the requests are denied mentioning it as Project activity. ...

IT Manager

9.8845488642839 months ago

Verified

... Faster response in terms of Support. Even after paying AMC most of the requests are denied mentioning it as Project activity. ...

IT Manager

9.8845488645393 months ago

Verified

... Faster response in terms of Support. Even after paying AMC most of the requests are denied mentioning it as Project activity. ...

Head IT

9.8522908002714 months ago

Verified

... 1. Highest standard of guest care at every stage of their journey and options in opera 2. OPERA is so unique 3. User friendly and ease of use. 4. Seamless Integration with other technologies and ...

Head IT

9.8522908005178 months ago

Verified

... 1. Digital (Paper less) Check-in and Check-out option so that guest can check-in or check-out from iPad or Tablet 2. HTML confirmation letter format ( Presently it supports only .RDF format) ...

Head IT

9.8522908007605 months ago

Verified

... 1. Digital (Paper less) Check-in and Check-out option so that guest can check-in or check-out from iPad or Tablet 2. HTML confirmation letter format ( Presently it supports only .RDF format) ...

Head IT

9.8522908010058 months ago

Verified

... 1. Digital (Paper less) Check-in and Check-out option so that guest can check-in or check-out from iPad or Tablet 2. HTML confirmation letter format ( Presently it supports only .RDF format) ...

IT Executive

9.8522908012515 months ago

Verified

... Getting Good services from Oracle. All the Applications which we are using currently like Opera Simphony its really user friendly compare to other applications. ...

IT Executive

9.8522908030615 months ago

Verified

... IT executive IBIS City Center Bengaluru. ...

IT Manager

9.8200327387989 months ago

Verified

... Both the systems are good, but the support part needs to be taken care. rest all seems to be good. ...

IT Manager

9.8200327390487 months ago

Verified

... The Support need to be improved if I honestly saying we are facing so many challenges in support wise that need to be taken care seriously. ...

IT Manager

9.8200327392902 months ago

Verified

... The Support need to be improved if I honestly saying we are facing so many challenges in support wise that need to be taken care seriously. ...

IT Manager

9.8200327395318 months ago

Verified

... Both the systems are good, but the support part needs to be taken care. rest all seems to be good. ...

Rooms division manager

9.7232585462239 months ago

Verified

... With Opera cloud all the aspects of the everyday's job are covered by thousands of subroutines. The fact that you can #customize the #windows and of the #dashboard is a good idea for having an unique job experiences tailored according to your real needs of the moment or of the day. If well programmed by the structure, you can get any kind of report. Your implementation ...

Rooms division manager

9.7232585464792 months ago

Verified

... With Opera cloud all the aspects of the everyday's job are covered by thousands of subroutines. The fact that you can #customize the #windows and of the #dashboard is a good idea for having an unique job experiences tailored according to your real needs of the moment or of the day. If well programmed by the structure, you can get any kind of report. Your implementation consultant, Andrea Castiglioni has been really very friendly and professional ...

Rooms division manager

9.7232585467234 months ago

Verified

... With Opera cloud all the aspects of the everyday's job are covered by thousands of subroutines. The fact that you can #customize the #windows and of the #dashboard is a good idea for having an unique job experiences tailored according to your real needs of the moment or of the day. If well programmed by the structure, you can get any kind of report. Your implementation consultant, Andrea Castiglioni has been really very friendly and professional teaching and showing us all the aspects of the new PMS and the possibility of customize it in the best way. We hope he will be our guide ...

Rooms division manager

9.7232585469683 months ago

Verified

... With Opera cloud all the aspects of the everyday's job are covered by thousands of subroutines. The fact that you can #customize the #windows and of the #dashboard is a good idea for having an unique job experiences tailored according to your real needs of the moment or of the day. If well programmed by the structure, you can get any kind of report. Your implementation consultant, Andrea Castiglioni has been really very friendly and professional ...

IT EXECUTIVE

9.6264843536705 months ago

Verified

... Thanks For your Support and We are very satisficed your support and Service and your cloud services are very helpful . ...

IT EXECUTIVE

9.6264843539139 months ago

Verified

... Need to improve instant Support and Support person response need to improve and we need expert instant response from the support person ...

IT EXECUTIVE

9.626484354154 months ago

Verified

... Full Satisficed With Oracle Services ...

IT EXECUTIVE

9.6264843543981 months ago

Verified

... Need to improve instant Support and Support person response need to improve and we need expert instant response from the support person ...

Front Office Manager

9.6264843546304 months ago

Verified

... Availability and professionality ...

Front Office Manager

9.6264843548656 months ago

Verified

... Patience, kindness and availability for all type of questions, clarity and professionalism during the exposing the steps of the program . ...

Front Office Manager

9.6264843550989 months ago

Verified

... Availability and professionality ...

Front Office Manager

9.6264843553274 months ago

Verified

... Patience, kindness and availability for all type of questions, clarity and professionalism during the exposing the steps of the program . ...

Reservation executive

9.5619682265214 months ago

Verified

... Improve your tech support and services also improving net technology. with your services for guest check in check out. Thank you. ...

Reservation executive

9.5619682267794 months ago

Verified

... Improve your tech support and services also improving net technology. with your services for guest check in check out. Thank you. ...

IS Manager

9.5619682270172 months ago

Verified

... It is a good and stable product due to which world wide properties are using it's products. Up-time is high. It cover mostly all features which require for business to run and to achieve good guest ...

Night Manager

9.5619682272711 months ago

Verified

... Very knowledgeable, patient, kind, always willing to explain in great details every topic. My team literally overwhelmed Alessandro with questions to which he replied nicely and patiently. At the end of each session the new team members were enthusiastic and felt ...

Night Manager

9.5619682275142 months ago

Verified

... Very knowledgeable, patient, kind, always willing to explain in great details every topic. My team literally overwhelmed Alessandro with questions to which he replied nicely and patiently. At the end ...

Income auditor

9.3684198406612 months ago

Verified

... Opera integrative training ...

rdm

9.239387582839 months ago

Verified

... The electronic invoicing part could be improved with the implementation of a control report list of documents issued per day. ...

VICE DIRETTRICE

9.2071295185596 months ago

Verified

... Clear explanation, resultive insights about groups, meetings, pms, cancellations and reservations in general. excellent explanation of the system and the operational needs of the structure. ...

VICE DIRETTRICE

9.2071295187855 months ago

Verified

... General Opera Cloud Training ...

vice direttore

9.174871454506 months ago

Verified

... Clear explanation, resultive insights about groups, meetings, pms, cancellations and reservations in general. excellent explanation of the system and the operational needs of the structure. ...

IT Manager

8.4329359708666 months ago

Verified

... Demonstrate professionalism and provide guidance throughout the migration planning and training process. Comprehensive knowledge of products and the hospitality industry ...

IT Manager

8.4329359710939 months ago

Verified

... Demonstrate professionalism and provide guidance throughout the migration planning and training process. Comprehensive knowledge of products and the hospitality industry ...

IT Manager

8.4329359713224 months ago

Verified

... Demonstrate professionalism and provide guidance throughout the migration planning and training process. Comprehensive knowledge of products and the hospitality industry ...

IT Manager

8.4329359715476 months ago

Verified

... Demonstrate professionalism and provide guidance throughout the migration planning and training process. Comprehensive knowledge of products and the hospitality industry ...

IT Manager

8.4329359717955 months ago

Verified

... Demonstrate professionalism and provide guidance throughout the migration planning and training process. Comprehensive knowledge of products and the hospitality industry ...

Director of Revenue

8.3039037139624 months ago

Verified

... Opera Cloud migration ...

Director of Revenue

8.3039037141995 months ago

Verified

... Oracle team has provided professional services, pre, post preparations and follow up. Especially very high comments to Mr. Louis Ho trainer and Mr. Ernest Cheung assisted us a lot. ...

Director of Revenue

8.3039037144306 months ago

Verified

... Oracle team has provided professional services, pre, post preparations and follow up. Especially very high comments to Mr. Louis Ho trainer and Mr. Ernest Cheung assisted us a lot. ...

Director of Revenue

8.3039037146767 months ago

Verified

... Oracle team has provided professional services, pre, post preparations and follow up. Especially very high comments to Mr. Louis Ho trainer and Mr. Ernest Cheung assisted us a lot. ...

Director of Revenue

8.3039037149235 months ago

Verified

... Oracle team has provided professional services, pre, post preparations and follow up. Especially very high comments to Mr. Louis Ho trainer and Mr. Ernest Cheung assisted us a lot. ...

Director of Revenue

8.3039037151751 months ago

Verified

... Oracle team has provided professional services, pre, post preparations and follow up. Especially very high comments to Mr. Louis Ho trainer and Mr. Ernest Cheung assisted us a lot. ...

Director of Revenue

8.3039037154137 months ago

Verified

... Oracle team has provided professional services, pre, post preparations and follow up. Especially very high comments to Mr. Louis Ho trainer and Mr. Ernest Cheung assisted us a lot. ...

Director of Revenue

8.3039037156582 months ago

Verified

... Oracle team has provided professional services, pre, post preparations and follow up. Especially very high comments to Mr. Louis Ho trainer and Mr. Ernest Cheung assisted us a lot. ...

E-Commerce Manager.

8.3039037158968 months ago

Verified

... The staff, all staff are very nice, polite and patient assistance,only one thing i like, is overbook the room avail. can change in one step. ...

E-Commerce Manager.

8.3039037161447 months ago

Verified

... The staff, all staff are very nice, polite and patient assistance,only one thing i like, is overbook the room avail. can change in one step. ...

E-Commerce Manager.

8.3039037163754 months ago

Verified

... The staff, all staff are very nice, polite and patient assistance,only one thing i like, is overbook the room avail. can change in one step. ...

E-Commerce Manager.

8.3039037166204 months ago

Verified

... The staff, all staff are very nice, polite and patient assistance,only one thing i like, is overbook the room avail. can change in one step. ...

E-Commerce Manager.

8.3039037168522 months ago

Verified

... The staff, all staff are very nice, polite and patient assistance,only one thing i like, is overbook the room avail. can change in one step. ...

E-Commerce Manager.

8.3039037170845 months ago

Verified

... The staff, all staff are very nice, polite and patient assistance,only one thing i like, is overbook the room avail. can change in one step. ...

Room Division Manager

7.8200327495729 months ago

Verified

... Electronic invoice is terrible but they promised to upgrade the PMS shortly in order to fix the issues. I mean, it's very basic considering what we need in Italy to transmit the invoices via web. Not all interfaces can be integrated, but at least the most important ones! Support ...

Room Division Manager

7.8200327498047 months ago

Verified

... Electronic invoice is terrible but they promised to upgrade the PMS shortly in order to fix the issues. I mean, it's very basic considering what we need in Italy to transmit the invoices via web. Not ...

Room Division Manager

7.8200327500347 months ago

Verified

... Clear explanations, efficiency in problem solving, everything perfect. The entire Oracle team, both those present in the hotel and those connected online, did an excellent job. I like this Opera ...

Room Division Manager

7.8200327502602 months ago

Verified

... Electronic invoice is terrible but they promised to upgrade the PMS shortly in order to fix the issues. I mean, it's very basic considering what we need in Italy to transmit the invoices via web. Not ...

Reception Manager

7.7555166214654 months ago

Verified

... Kindness and professionalism ...

Receptionist Supervisor

7.5297101700844 months ago

Verified

... Training super good ...

Receptionist Supervisor

7.5297101703188 months ago

Verified

... Training super good ...

Receptionist Supervisor

7.52971017056 months ago

Verified

... The trainer was really good! We understood a lot regarding billing and italian functionality! Front desk operations, arrivals and departures are really intuitive, layout is modern and friendly! ...

Receptionist Supervisor

7.5297101708124 months ago

Verified

... Training super good ...

Front Office Manager

7.5297101710521 months ago

Verified

... Accounts receivables very intuitive and easy to use. All front desk functionalities. Billing in general, except when dealing with credit bill. Customization is really helpful and dashboard not so bad, even if they should put more tiles. Training from Oracle ...

Front Office Manager

7.5297101713019 months ago

Verified

... Exports not easy when regenerating electronic invoices. Not really good for italian fiscality in general. If you do a mistake, then it takes time to fix the issue. Support could be improved! ...

Ricevimento

7.3361617844459 months ago

Verified

... New Opera Cloud installation. ...

Receptionist

7.3361617846882 months ago

Verified

... Similarities with Opera 5, Speed ​​in generating reports, possibility of using the software from all devices, options to generate logs for maintenance interventions, customization of shortcuts. ...

IT Manager

7.1103553333154 months ago

Verified

... Opera Cloud Support. ...

IT Manager

7.1103553335555 months ago

Verified

... Opera Cloud Support. ...

IT Manager

7.1103553337963 months ago

Verified

... I like the expertise of the support personnel who did the OAKY configuration on our Opera Cloud. The action time and work output is what is expected. ...

IT Manager

7.1103553340367 months ago

Verified

... I like the expertise of the support personnel who did the OAKY configuration on our Opera Cloud. The action time and work output is what is expected. ...

IT Manager

7.1103553342809 months ago

Verified

... Opera Cloud Support. ...

IT Manager

7.1103553345255 months ago

Verified

... Opera Cloud Support. ...

IT Manager

7.1103553347685 months ago

Verified

... I can't think of anything for this support as of the moment as I was satisfied with the supports performance. ...

IT Manager

6.9168069479066 months ago

Verified

... In the new Opera Cloud: Everything is easy to manage. The user-friendly interface enhances usability. The consultant, who is friendly and helpful, skillfully organizes the implementation process ...

IT Manager

6.9168069481407 months ago

Verified

... In the new Opera Cloud: Everything is easy to manage. The user-friendly interface enhances usability. The consultant, who is friendly and helpful, skillfully organizes the implementation process ...

IT Manager

6.9168069483841 months ago

Verified

... Ensure system reliability and stability in a native cloud environment. Clarify user role sessions Ensure system reliability and stability in a native cloud environment. Clarify user role sessions. ...

IT Manager

6.9168069486227 months ago

Verified

... In the new Opera Cloud: Everything is easy to manage. The user-friendly interface enhances usability. The consultant, who is friendly and helpful, skillfully organizes the implementation process ...

IT Manager

6.9168069488657 months ago

Verified

... In the new Opera Cloud: Everything is easy to manage. The user-friendly interface enhances usability. The consultant, who is friendly and helpful, skillfully organizes the implementation process ...

Front Office Manager

6.8845488845927 months ago

Verified

... It is easy to access just need WiFi only so we can work from anywhere, job can be done faster. During training consultant Xin Dai spend her time to guide until we could catch the course, she is the ...

Front Office Manager

6.8845488848305 months ago

Verified

... It is easy to access just need WiFi only so we can work from anywhere, job can be done faster. During training consultant Xin Dai spend her time to guide until we could catch the course, she is the best ...

Front Office Manager

6.8845488850773 months ago

Verified

... It is easy to access just need WiFi only so we can work from anywhere, job can be done faster. During training consultant Xin Dai spend her time to guide until we could catch the course, she is the ...

Senior Manager -IT

6.6587424337104 months ago

Verified

... Opera should work on speeding up the support system and making it more personalized and locally available to the customers. ...

ASSISTANT MANAGER - IT

6.6587424339595 months ago

Verified

... It could be better if we can add more tools in it to run the application smoothly and to avoid uninterrupted services. ...

IT Manager

6.6587424342047 months ago

Verified

... 1) Proactive 2) Understands the need of Business and interacts accordingly. 3) Prompt Service. 4) detailed Knowledge of the product. ...

Cluster IT Manager

6.6587424344388 months ago

Verified

... Positive customer service experiences and make sure that problem has been resolved and provide the solution ASAP, keeping track of all the ticket which is open from our end. This personal touch greatly improves the likelihood of customers choosing your business over competitors. Their customer service is second ...

Assistant Manager Reservation

6.5619682411309 months ago

Verified

... Swapnil & priyanshi is very helpful during go-live support.you guys are very professional and helpful.Whatever we ask you never ignore, You react and try to resolve our query. ...

Assistant Manager Reservation

6.5619682413583 months ago

Verified

... Swapnil & priyanshi is very helpful during go-live support.you guys are very professional and helpful.Whatever we ask you never ignore, You react and try to resolve our query. ...

Assistant Manager Reservation

6.5619682415812 months ago

Verified

... It's all good experience with oracle team.they are very supportive.can you please arrange a dedicated technical person who will help us during operational challenges. ...

Assistant Manager Reservation

6.5619682418115 months ago

Verified

... Oracle installer having good knowledge of operations as well ...

Assistant Manager Reservation

6.5619682420322 months ago

Verified

... Swapnil & priyanshi is very helpful during go-live support.you guys are very professional and helpful.Whatever we ask you never ignore, You react and try to resolve our query. ...

Assistant Manager Reservation

6.5619682422667 months ago

Verified

... Swapnil & priyanshi is very helpful during go-live support.you guys are very professional and helpful.Whatever we ask you never ignore, You react and try to resolve our query. ...

Assistant IT Manager

6.5619682425041 months ago

Verified

... It always meets our requirements. Oracle PMS Cloud Scalability and Flexibility: Offers a scalable solution that can grow with the hotel's needs, accommodating fluctuating occupancy rates and seasonal demands. Accessibility: Being cloud-based, it allows access from anywhere, enabling staff to manage operations remotely. Real-Time Updates: Real-time data access and updates facilitate better decision-making and operational efficiency. Integration: Integrates well with other Oracle products and third-party systems, offering a seamless ecosystem for various hotel functions. Cost-Effective: Reduces the need for significant upfront investments in hardware and IT infrastructure, with a subscription-based pricing model. Security: Provides robust security measures to protect sensitive guest and operational data. Disaster Recovery: Cloud infrastructure ensures data backup and recovery, minimizing downtime in case of failures. Simphony POS Integration: Seamlessly integrates with Oracle PMS Cloud and other Oracle applications, creating a unified system for managing various hotel operations. Real-Time Data: Provides real-time sales and inventory data, helping to optimize stock levels and improve operational efficiency. Flexibility: Can be used across various food and beverage outlets, including restaurants, bars, and room service. User Friendly Interface: Intuitive interface that enhances staff productivity and reduces training ...

Assistant IT Manager

6.5619682427371 months ago

Verified

... It always meets our requirements. Oracle PMS Cloud Scalability and Flexibility: Offers a scalable solution that can grow with the hotel's needs, accommodating fluctuating occupancy rates and seasonal ...

Account Payable Manager

6.5619682429738 months ago

Verified

... Supporting Team ...

Account Payable Manager

6.561968243209 months ago

Verified

... Supporting team and software in future refer to concern for link and about the software for better reach and good. ...

Account Payable Manager

6.5619682434125 months ago

Verified

... Supporting Team ...

Dir -HK

6.561968243607 months ago

Verified

... Very good software. Easy to understand and train others as well, very clear information provided so that it helps us in our daily operation needs. ...

IRD Manager

6.5619682437948 months ago

Verified

... Excellent service from PO Sand PMS its really helpful for us in our operations and to know more and more the guest details. ...

Director of Guest Services

6.5619682439934 months ago

Verified

... I like the support which is been provided by the team as well as the quick solution. ...

Director of Guest Services

6.561968244213 months ago

Verified

... I like the support which is been provided by the team as well as the quick solution. ...

Director of Guest Services

6.5619682444385 months ago

Verified

... I like the support which is been provided by the team as well as the quick solution. ...

Reservation Executive

6.5619682446636 months ago

Verified

... The software is good and user handy, without technical hacks. Nice palatiform as per my past experience it seems much batter. ...

Revenue & Reservation Supervisor

6.5619682448917 months ago

Verified

... The cloud version is good and helpful, and fast compared to previous one. quick response for the service request and user friendly. ...

Assistant Manager Finance

6.5619682451381 months ago

Verified

... Good tool Good dashboards with multiple views. Demand and Wash is a great tool. The seasonality with ceiling & floor. And lastly, the group evaluation tool. ...

Front office Manager

6.5619682453629 months ago

Verified

... The dashboard customization and the reports that we can customize is excellent. The guest profile data and inventory was too good. ...

Duty Manager

6.5619682455951 months ago

Verified

... It is well known and reputed software that feels very comfortable to use. The oracle support and training modules we very knowledgeable. ...

IT Executive

6.5619682458333 months ago

Verified

... GUI and the report management was awesome. Options were very familiar to Opera v5 and easy to use. EMC was great to learn. ...

Assistant Front Office Manager

6.5619682460626 months ago

Verified

... Cloud-Based Solution: Access from anywhere with high availability and security. Feature-Rich Platform: Includes dashboards, group handling, cashiering, mass check-in/check-out, room assignment, and accessibility options. Intuitive Dashboard: Real-time insights and data analytics for informed decision-making. Group Handling: Efficient management of group reservations and billing. Streamlined Cashiering: Supports various payment methods with detailed financial reporting. Mass Check-In/Check-Out: Reduces time and effort for handling large groups. Room Assignment: Ensures optimal room utilization and guest satisfaction. Accessible Design: Inclusive interface for all users, enhancing overall experience. Oracle ...

Assistant Front Office Manager

6.5619682463 months ago

Verified

... Cloud-Based Solution: Access from anywhere with high availability and security. Feature-Rich Platform: Includes dashboards, group handling, cashiering, mass check-in/check-out, room assignment, and accessibility options. Intuitive Dashboard: Real-time insights and data analytics for informed decision-making. Group Handling: Efficient management of group reservations and billing. Streamlined Cashiering: Supports ...

Assistant Front Office Manager

6.5619682465244 months ago

Verified

... Cloud-Based Solution: Access from anywhere with high availability and security. Feature-Rich Platform: Includes dashboards, group handling, cashiering, mass check-in/check-out, room assignment, and ...

sales & revenue manager

6.1103553435237 months ago

Verified

... Smartworking staff troubles completely solved. Reports improved. New and modern graphic interface. Mobile friendly. Minimum hardware requisites lightned. No server needed. ...

sales & revenue manager

6.1103553437485 months ago

Verified

... Smartworking staff troubles completely solved. Reports improved. New and modern graphic interface. Mobile friendly. Minimum hardware requisites lightned. No server needed. ...

sales & revenue manager

6.1103553439751 months ago

Verified

... Operability speed. Sometimes basic operations are not fast. Regional reports don't work. During critical connection times fiscal printing doesn't work. ...

Front Office Shift Leader

5.6910005054992 months ago

Verified

... Reports are very good at filtering parameters. Reservations enter smoothly and inventory is balanced automatically. Assistance so far is ready to help you and live support is going smoothly. ...

Front Office Shift Leader

5.6910005057419 months ago

Verified

... Reports are very good at filtering parameters. Reservations enter smoothly and inventory is balanced automatically. Assistance so far is ready to help you and live support is going smoothly. Enrollment works fine, billing screen is very intuitive full of options for front desk agents. Andrea has been very helpful ...

FOM

5.6587424414665 months ago

Verified

... Reservations are interfaced very well. Clients registration easy but it takes time if done manually and not with a third party interface. Room plan is good to check rooms situation. Check in and check out procedures easy to be handled. Many reports available for every day work. Support ...

FOM

5.6587424417033 months ago

Verified

... Profile search is sometimes slow and session time is not so long but I think is more net related. Training provided was good but unfortunately not on italian specifics. It takes time to understand ...

FOM

5.6587424419318 months ago

Verified

... Opera 5 is a good property management system ...

FOM

5.6587424421584 months ago

Verified

... Opera 5 is a good property management system ...

Director of Guest Services

4.2071295391398 months ago

Verified

... Vendor willing to answer all of our questions. ...

Director of Guest Services

4.2071295393601 months ago

Verified

... We encountered some issues after migration and they willing to follow up all issue with us. They answered all the question in detail. ...

Director of Guest Services

4.2071295395949 months ago

Verified

... We encountered some issues after migration and they willing to follow up all issue with us. They answered all the question in detail. ...

Director of Guest Services

4.2071295398238 months ago

Verified

... Vendor willing to answer all of our questions. ...

Director of Guest Services

4.2071295400586 months ago

Verified

... We encountered some issues after migration and they willing to follow up all issue with us. They answered all the question in detail. ...

Director of Guest Services

4.20712954028 months ago

Verified

... Vendor willing to answer all of our questions. ...

Director of Guest Services

4.207129540522 months ago

Verified

... Vendor willing to answer all of our questions. ...

Assistance Accountant

4.1748714762295 months ago

Verified

... I used Oracle PMS for more than 10 years. At the very beginning of my career in hospitality. Compare with the earlier version of Opera, the system is very efficient and professional, the features cover all the hospitality requirements. Reports ...

Assistance Accountant

4.1748714764609 months ago

Verified

... I used Oracle PMS for more than 10 years. At the very beginning of my career in hospitality. Compare with the earlier version of Opera, the system is very efficient and professional, the features cover all the hospitality requirements. Reports in opera are customize and meet all operational and back ...

Assistance Accountant

4.1748714766797 months ago

Verified

... I used Oracle PMS for more than 10 years. At the very beginning of my career in hospitality. Compare with the earlier version of Opera, the system is very efficient and professional, the features cover ...

Assistance Accountant

4.1748714769008 months ago

Verified

... I suggest that Opera be able to provide change log (e.g what kind of bug being fixed or new function being added in or removed) for all users to be notify in advance before the updates. ...

Assistance Accountant

4.1748714771154 months ago

Verified

... I suggest that Opera be able to provide change log (e.g what kind of bug being fixed or new function being added in or removed) for all users to be notify in advance before the updates. ...

IT Manager

4.1748714773271 months ago

Verified

... We trained very well by trainer for both pms and Simphony currently we are working without any issue. Thanks for the trainers and other team. ...

IT Manager

4.174871477553 months ago

Verified

... We trained very well by trainer for both pms and Simphony currently we are working without any issue. Thanks for the trainers and other team. ...

FC

4.1748714777811 months ago

Verified

... The user accessibility to multiple features allowing users to swiftly compete a check in without having too many steps and changing of windows is definitely a must for a service-oriented hotelier. Administrators are able to view change ...

Front Office Manager

4.1748714780197 months ago

Verified

... I understand that to move ahead with times, we need to change to the new system - Opera Cloud, even though I am very much used to and love V5. Ivah was very patient in running through how the system works, and also was very instrumental in being someone very reliable ...

Front Office Manager

4.1748714782512 months ago

Verified

... I understand that to move ahead with times, we need to change to the new system - Opera Cloud, even though I am very much used to and love V5. Ivah was very patient in running through how the system works, and also was very instrumental in being someone very reliable during the entire process. Thinking back, it feels surreal to have participated in the change of system but in all honestly, with Ivah being our consultant, she made the job very bearable knowing that I have someone that I can fall back on and bug questions with with the uncertainty of the software. As with all changes comes difficulty, and the service received always make things different be it good or bad. It is very for ...

Front Office Manager

4.1748714784812 months ago

Verified

... I understand that to move ahead with times, we need to change to the new system - Opera Cloud, even though I am very much used to and love V5. Ivah was very patient in running through how the system works, and also was very instrumental in being someone very reliable during the entire process. Thinking back, it feels surreal to have participated in the change of system but in all honestly, with Ivah being our consultant, she made the job very bearable knowing that I have someone that I can fall back on and bug questions with with the uncertainty of the software. As with all changes comes difficulty, and the service received always make things different be it good or bad. It is very fortunate of us to have Ivah assigned to us and it was also very evident that she is very passionate about what she does. She goes the extra mile when being presented with challenging ...

Front Office Manager

4.1748714786731 months ago

Verified

... I understand that to move ahead with times, we need to change to the new system - Opera Cloud, even though I am very much used to and love V5. Ivah was very patient in running through how the system works, and also was very instrumental in being someone very reliable during the entire process. Thinking back, it feels surreal to have participated in the change of system but in all honestly, with Ivah being our consultant, she made the job very bearable knowing that I have someone that I can fall back on and bug questions with with the uncertainty of the software. As with all changes comes difficulty, and the service received always make things different be it good or bad. It is very fortunate of us to have Ivah assigned to us and it was also very evident that she is very passionate about what she does. She goes the extra mile when being presented with challenging issues by putting in the effort to check with her other connections for possible solutions. She always ensure that the problem ...

Front Office Manager

4.1748714788254 months ago

Verified

... I understand that to move ahead with times, we need to change to the new system - Opera Cloud, even though I am very much used to and love V5. Ivah was very patient in running through how the system works, and also was very instrumental in being someone very reliable during the entire process. Thinking back, it feels surreal to have participated in the change of system but in all honestly, with Ivah being our consultant, she made the job very bearable knowing that I have someone that I can fall back on and bug questions with with the uncertainty of the software. As with all changes comes difficulty, and the service received always make things different be it good or bad. It is very fortunate of us to have Ivah assigned to us and it was also very evident that she is very passionate about what she does. She goes the extra mile when being presented with challenging issues by putting in the effort to check with her other connections for possible solutions. She always ensure that the problem is fixed instead of brushing ...

Front Office Manager

4.1748714789624 months ago

Verified

... I feel that the after-service can be better. It does feel like after getting the system implemented, the support received is not sufficient with all the ticketing system. There were a few issues that ...

Front Office Manager

4.1748714790894 months ago

Verified

... I understand that to move ahead with times, we need to change to the new system - Opera Cloud, even though I am very much used to and love V5. Ivah was very patient in running through how the system works, and also was very instrumental in being someone very reliable ...

Front Office Manager

4.1748714792443 months ago

Verified

... I understand that to move ahead with times, we need to change to the new system - Opera Cloud, even though I am very much used to and love V5. Ivah was very patient in running through how the system works, and also was very instrumental in being someone very reliable during the entire process. Thinking back, it feels surreal to have participated in the change of system but in all honestly, with Ivah being our consultant, she made the job very bearable knowing that I have someone that I can fall back on and bug questions with with the uncertainty of the software. As with all changes comes difficulty, and the service received always make things different be it good or bad. It is very fortunate of us to have Ivah assigned to us and it was also very evident that she is very passionate about what she does. She goes the extra mile when being presented with challenging issues ...

Front Office Manager

4.1748714794892 months ago

Verified

... I understand that to move ahead with times, we need to change to the new system - Opera Cloud, even though I am very much used to and love V5. Ivah was very patient in running through how the system works, and also was very instrumental in being someone very reliable during the entire process. Thinking back, it feels surreal to have participated in the change of system but in all honestly, with Ivah being our consultant, she made the job very bearable kno ...

IT Manager

4.1426134151109 months ago

Verified

... Nothing to say about the negative but One area for improvement in Property Management Systems Consultant Services could be enhancing communication and support during the implementation phase. ...

IT Manager

4.1426134152408 months ago

Verified

... Nothing to say about the negative but One area for improvement in Property Management Systems Consultant Services could be enhancing communication and support during the implementation phase. ...

Head of Innovation and Special Projects

4.1103553508737 months ago

Verified

... The ability to access OPERA Cloud from anywhere, on any device has greatly improved our workflow and response times, whether it’s handling reservations, housekeeping, or front desk tasks. The user interface is intuitive, allowing even new team members to get acclimated quickly. Moreover, the software’s scalability and ease of integration via third-party integrations such as payment gateways, booking engines, and more, and API integrations facilitates easy connection with external systems for enhanced functionalities (e.g., CRM systems, loyalty programs), and allows us to easily adapt to changes in guest demands and operational needs. Since the solution is Cloud-based, it is built-in with security protocols to protect sensitive guest and business data, and is regularly updated with security patches and updates to keep the system safe and in line with current standards, incorporating the latest industry trends and technology. Additionally, the support from our implementation ...

Head of Innovation and Special Projects

4.1103553510055 months ago

Verified

... There’s a steep learning curve for advanced features. While OPERA Cloud is a robust solution, some users may find it slightly overwhelming initially, especially those without a strong background in ...

Asst. IT Manager

4.0780972866293 months ago

Verified

... Oracle consultant's support ...

Asst. IT Manager

4.0780972867731 months ago

Verified

... Oracle consultant's support ...

Asst. IT Manager

4.0780972870154 months ago

Verified

... Oracle consultant's support ...

Asst. IT Manager

4.0780972872603 months ago

Verified

... Everything is good, perhaps to provide more free consultant support hours for post sales/ migration as many of the issues are only surfaced after the users' official usage. ...

Asst. IT Manager

4.0780972875358 months ago

Verified

... Oracle consultant's support ...

Asst. IT Manager

4.0780972877994 months ago

Verified

... Oracle consultant's support ...

IT Manager

3.884548900958 months ago

Verified

... While the system is robust and feature-rich, the initial setup and customization can be quite complex and time-consuming. More detailed onboarding resources or guided setup options would be ...

IT Manager

3.8845489011959 months ago

Verified