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Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
If you are looking for a hotel PMS (property management system) then you've come to the right place.
Our team surveyed 4,678 hoteliers across more than 129 countries to understand which are the best Property Management Systems vendors, along with everything you need to know in order to buy the right Property Management Systems for your hotel (including our 2023 Hotel PMS Buyers Guide).
There's no "one size fits all" when it comes to property management systems so use the filters below to adjust the rankings based on region, property size and more.
We also aggregate key decision criteria data including integration availability, partner ecosystem, expert recommendations and more (learn more about HTR’s ranking methodology).
Each property has different characteristics, needs, preferences and budgets. Use the filters below to instantly analyze thousands of reviews to find the perfect fit for your hotel.
MOST POPULAR
Most Popular Property Management Systems
Choosing the right Property Management Systems for your hotel depends on several variables some of which come down to personal preference but most of which come down to the characteristics of your property. Is your hotel a small property with limited budget? Or is your property a luxury resort with lots of outlets and high ADR? Below are HTR’s defined key personas based on common property characteristics that typically indicate similar product choices.
Highest HT Score
Cloudbeds
(rated 90% by 839 Hoteliers)
Most Recommended
Cloudbeds
(rated 90% by 839 Hoteliers)
For Bed & Breakfast & Inns.
ThinkReservations
(rated 97% by 245 Bed & Breakfast & Inns)
For RV Parks & Campgrounds.
RMS
(rated 86% by 54 RV Parks & Campgrounds)
For Extended Stay & Serviced Apartments.
RMS
(rated 85% by 39 Extended Stay & Serviced Apartments)
For Limited Service & Budget Hotels.
Cloudbeds
(rated 90% by 28 Limited Service & Budget Hotels)
For Airport/Conference Hotels.
HOTELTIME
(rated 98% by 28 Airport/Conference Hotels)
View more (12)
PRODUCT RANKINGS
Property Management Systems Vendor Shortlist
Each property has different characteristics, needs, preferences and budgets. Use the filters below to instantly analyze thousands of reviews to find the perfect fit for your hotel.
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Featured: Vendors can subscribe to become Premium Members on HTR. This option sorts the directory first by Premium Members and then by HT Score.
Ht Score: The Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, customer support, user reviews, expert recommendations, integrations availability and geographic reach to help buyers better understand their products.
Popularity: Sorts listings by number of user reviews and reported installs, most to least.
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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2023 WINNER
Hoteliers voted Cloudbeds as the #1 Property Management Systems provider in the 2023 HotelTechAwards Learn more
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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2023 FINALIST
Hoteliers voted Mews as the #2 Property Management Systems provider in the 2023 HotelTechAwards Learn more
An innovative hospitality management cloud that empowers the modern hotelier to improve performance, maximize revenue, and provide remarkable guest experiences.
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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OPERA Hospitality Property Management Suite is a leading enterprise platform for hotel operations and distribution. It offers the comprehensive, next-generation capabilities hotels need to enhance guest experiences and improve operating efficiency.
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
2023 FINALIST
Hoteliers voted HOTELTIME as the #3 Property Management Systems provider in the 2023 HotelTechAwards Learn more
Fully featured cloud-based PMS system with more than 550 customers in 16 countries world-wide.
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Property Management Made Simple: Save time. Increase revenue. Be a Thinker.
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Easy-to-Use Property Management Software for BnBs, Resorts, Campgrounds, Glamping, Vacation Rentals and more!
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Powerful, customisable cloud technology designed to grow hospitality businesses
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Clock PMS+ powers all aspects of modern-day hotel operations and provides the digital hospitality that guests demand. Streamline your business' technology, digitally engage and amaze your guests with touchless services and maximise profits using Clock PMS+!
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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WebRezPro™ is a powerful, cloud-based property management system designed for properties of all types and sizes. The fully integrated and automated solution saves lodging operators time and increases revenue by streamlining and modernizing daily operations.
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Increase Your Bookings & Your Room Revenue. 24/7 Live Support, Easy Set-Up, & No Hidden Fees.
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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2023 FINALIST
Hoteliers voted Little Hotelier as the #2 Hotel Management Software provider in the 2023 HotelTechAwards Learn more
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
Are you looking for a new property management system for your hotel to help streamline your entire operation from back office administrative and accounting to guest facing room blocking and check-in? Whether you're working on a ground up development and building out your tech stack or you're in need of switching out a legacy PMS for a cloud based PMS with a modern user experience, choosing a PMS is a critical decision that should not be made hastily.
A hotel property management system, also known as hotel PMS software, is an all-in-one solution used by hoteliers to streamline their day-to-day operations and enhance the guest experience. This cloud-based or on-premise software solution provides a range of functionalities to automate hotel operations, including the reservation system, front desk, back office, POS, and point of sale systems.
A hotel PMS system provides hotel staff with real-time access to guest data, room inventory, pricing, occupancy rates, and more, helping them make informed decisions for improved profitability and revenue management. It also includes a range of features such as a channel manager, booking engine, and a payment gateway to support online booking, direct bookings, and credit card processing.
With a hotel PMS, hotel staff can manage guest information, handle invoicing and upselling, and communicate with guests through messaging. It also helps hoteliers manage their distribution channels, including OTAs, travel agents, and hotel websites. This hotel technology supports self-service and kiosk workflows, providing a user-friendly experience for guests.
A hotel PMS software solution also integrates with other hotel technology such as a revenue management system, CRM, and API to enhance the guest experience and daily operations. It helps to reduce time-consuming manual processes and avoid overbookings, while increasing efficiency and productivity.
For hotel chains, hostels, and other hospitality businesses, a hotel PMS system provides a centralized platform to manage daily operations and enhance the guest experience, helping to improve revPAR and profitability. Some of the leading hotel PMS solutions in the market include Expedia, Booking.com, and a range of other hotel management software providers.
Finding the right Property Management Systems solution for your hotel depends on several variables ranging from user experience and pricing to functionality and support.
This guide is designed to help you identify the best Property Management Systems vendors, questions to ask on demos, read unbiased reviews from similar hoteliers and so much more.
(including our 2023 Property Management Systems Guide)
BENEFITS
Hotel Property Management System Benefits
A property management system (PMS) is a hotel management software suite that property owners and front desk workers use to manage their business by coordinating reservations, online booking availability, payments, and reporting in one central place. The Hotel PMS streamlines operations for front office staff and guest services in a hotel business to check-in and check-out guests, see room availability, make adjustments to existing reservations, and even can have back office functionality (schedule housekeeping or maintenance ). With a central system, hoteliers can better manage and monitor the key metrics needed to run their business (e.g. average daily rate, occupancy, and RevPAR).
Property management software or hotel PMS is the backbone of hospitality industry operations; the PMS eliminates costly overbookings by managing room availability, coordinates with any connected channel managers to improve room occupancy, accepts payments, and performs key day-to-day functions such as transferring guests, updating room rates, and managing housekeeping tasks. The PMS can automate and improve a hotel’s business operations by providing competitive intelligence, automatically adjusting prices based on availability, and providing analytics and reporting functionality. The PMS enhances the guest experience by remembering customer preferences and sending pre and post-stay communications. Many PMS systems can also integrate with other technologies such as point of sale systems, payment processors, hardware manufacturers, and guest experience software.
FEATURES
What are the Most Important Features of a Hotel PMS in the eyes of Hoteliers?
User-friendly interface Train your staff quickly and can reduce the likelihood of errors. The best PMS solutions today are self-service and help to streamline operations by enabling hospitality businesses to check in guests faster. Many modern platforms can even be operated from a mobile device via mobile app.
Check-in/check-out guests and modify guest reservations - Keep track of guest profiles and move them around as needed keeps you on top of your reservations and reduces the likelihood of overbookings.
Central dashboard - See what is happening, what needs to be done today, and monitor your key metrics. ;View reservation management details in your PMS solution.
Personalized taxes, fees, and policies - Customize taxes, fees, and cancellation policies in the combination that best suits your business.
Government compliance- Comply with local tax reporting requirements and regulations.
Guest communication - Improve the guest experience with automated pre and post-stay communications.
Reporting suite - Generate detailed production and financial reports to improve business operations. Helps property managers understand booking channels.
Payment processing - Ability to take credit card payments in compliance with local and global regulatory standards.
Cloud-based PMS: A PMS software solution that is hosted on the cloud to enable remote access and flexibility in management.
Front desk and check-in: A feature that streamlines the check-in process and provides front desk staff with a user-friendly interface to manage day-to-day hotel operations.
Channel manager and distribution channels: A tool that integrates with multiple booking channels, such as OTAs, GDS, and the hotel website to maximize occupancy and revenue.
Pricing and revenue management system: A feature that automates pricing and inventory management to optimize revenue and RevPAR.
Guest experience and upselling: A function that enables messaging and mobile app integration to provide self-service options, upsell amenities, and personalize the guest experience.
PRICING
How Much Does a Property Management System Cost?
Pricing for cloud-based PMS products are typically based on how many rooms or properties utilize that system. Many PMS products have calculators on their website that will help you better understand what to expect for pricing. Be wary that some PMS systems will charge additional fees on top of monthly fees. These additional fees can include percentage commission on direct bookings, implementation/setup fees, interface fees to connect to 3rd party systems, etc.
A budget PMS starts at around $50 per month and scales upward based on occupancy and/or number of rooms. Premium pricing for a PMS starts around $200 per month for the smallest properties and scales upward based on occupancy and/or number of rooms.
IMPLEMENTATION
Setting Realistic Hotel PMS Implementation Expectations
For most cloud-based systems, implementation can take one to three weeks depending on: how many reservations need to be imported and who is importing the data (some PMS will offer services to do this for you), the number of properties and rooms you have and any customizations you would like to add.
Implementation will typically start by setting up the application - setting up rooms, room types, adding rates, and importing/adding existing and future reservations. An implementation coach or representative may work with you through the setup process, and verify your setup. Finally, you will connect your channels or channel manager to start taking reservations. Done correctly, there is no downtime between switching systems. A good PMS will also provide access to a video training library and knowledge base of its features to help new users get started.
A successful implementation requires an initial investment in time to configure your property properly - it’s an investment that has a direct impact to the efficiency of your operations later. For example, setting up your cancellations policy now will allow you to enforce that policy later.
How do I know when it’s time for my hotel to move onto a new cloud PMS?Purchasing a new PMS is an investment in time and resources; however, there is considerable opportunity cost that needs to be considered. The right PMS can improve the customer experience by reducing errors like overbookings, improve occupancy rates by connecting your available inventory to your booking engine and channel managers, and help make your more money by letting you adjust your rates quickly- across all of your channels based on market conditions. On average, our customers enjoy an average profit margin increase of 15% after only three months. This more than pays for the investment and effort involved with migrating to a new system.
FAQs
Hoteliers Also Ask
Property management systems range from simple tools for basic reservation management to cutting-edge tech that can support the needs of a modern hotel or resort. Property management systems can be cloud-based or on-premise, and many systems offer integrations with point-of-sale systems, revenue management tools, channel managers, and more.
A hotel without a property management system is like running a business without using email. Without a PMS, hotel staff cannot manage hotel operations in one central system. A PMS allows various staff members to book and manage reservations, check guests in and out, collect payment, and run reports at the same time, from any computer.
A property management system is software used by a hotel to manage all rooms, rates, reservations, and guest billing. Each room is represented in the system so staff can manage nightly rates and reservations for that room, plus track whether it’s clean or dirty. The PMS also holds all guest contact info, history, and billing information.
A property manager needs a combination of communication skills, business acumen, and technical know-how to succeed in their job. Property managers must communicate effectively with owners, tenants, and vendors, and knowledge of building codes, maintenance needs, and is helpful. Marketing, customer service, and budgeting are also essential skills for a property manager.
Hotel staff use a PMS to manage all aspects of hotel operations. Reservations agents manage reservations in the PMS, front desk agents use it to check guests in and out, housekeeping staff rely on the PMS to know which rooms to clean, and accounting staff use it to manage guest billing.
A property management system is “mission control” of a hotel. The PMS houses all reservation information, guest profiles, room status (clean, dirty, or out of order), room types and rate plans, folios and invoices, and reporting. Staff from nearly all hotel departments use the PMS, from front desk and housekeeping to sales and accounting.
The standard fee for a hotel management contract varies widely and depends on various factors such as the size of the hotel, location, and services provided. Typically, hotel management companies charge a percentage of the hotel's gross operating revenue, ranging from 4% to 12%. Some hotel management companies may also charge an additional flat fee or a performance-based bonus. The exact terms of a hotel management contract can be negotiated between the hotel owner and the management company, so it is recommended to obtain a written agreement that clearly outlines the terms and fees involved. This compares to the multi-family residential industry where property owners typically pay between 8% and 10% of monthly rent revenue to a property manager. Vacation rental property management is more expensive; management fees are usually between 20% and 30% of revenue. However, when considering the time and expertise needed to manage a property, hiring a property manager is often worth the expense.
Central Reservation System: core hotel industry data to help run your hotel (note that many hotel chains have proprietary CRS systems) while independent hotels typically use off the shelf solutions. A CRS allows your hotel to distribute efficiently via major GDS platforms like Travelport, Amadeus and Sabre
Revenue Management System: increase revenue with better rate management
Booking Engine: online booking engines display PMS inventory to take online reservations
Channel Manager: channel management software helps manage connectivity to OTAs like Expedia, Booking.com or even a vacation rentals platform like AirBnB
Hotel operations software: Your PMS absolutely must integrate with key service optimization and hotel staff collaboration software
Hotel CRM: A PMS is the nucleus of your hotel centered around inventory; however, to operate efficiently hoteliers also need a CRM system centered around guest profiles. Your CRM must be able to pull data from your PMS to populate profiles and calculate key metrics like recency, frequency, and monetary value
* all integrations should ideally be facilitated via API in order to improve connectivity and mitigate errors or downtime
Channel availability and integration - While hotel property management software doesn't always have an integrated channel manager, it's critical that your software vendor has a strong integration to a top rated channel manager if this functionality is not integrated. Premium vendors allow you to sync your availability to multiple channels in real-time and provide booking engine functionality. Some vendors offer an all-in-one hotel software solution that reduces the overhead of managing and learning multiple systems.
Depth of reporting and analytics - In addition to basic reporting functionality, some PMS’s allow you to monitor market data, create automated rules and triggers adjust prices and provide insights related to pace, pickup, and occupancy.
Group functionality - A premium PMS can scale across multiple properties and grow with your business.
Check-in kiosk - In the age of covid it's critical that your hotel can facilitate contactless check-in for guests and a kiosk is one of the best ways to deliver that comfort and safety
Automation - a great PMS can be programmed to automate key processes within your hotel from check-in to chargebacks and more
The unique characteristics of motels compared to hotels can impact the choice of hotel management software that they use. Motels may require software that can handle last-minute bookings, shorter stays, smaller numbers of rooms, and simpler rate structures. In contrast, hotels may require more complex software that can handle longer stays, group bookings, larger numbers of rooms, and more sophisticated rate structures. The choice of software ultimately depends on the specific needs of the property.
The unique characteristics of resorts compared to hotels can impact the choice of hotel management software that they use. Resorts may require software that can handle a variety of accommodation types, complex rate structures, and a wide range of amenities, activities, and services such as spas and loyalty programs. The software may need to be comprehensive, integrated, and provide a seamless guest experience. The choice of software ultimately depends on the specific needs of the property.
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100 Ht Score
2023 WINNER
2023 FINALIST
2023 FINALIST
