Plusgrade vs. Suitestory:
Qual e o Ideal para Voce?

The Decision

As a hotelier evaluating upselling software, your primary goal is to boost revenue while enhancing guest satisfaction. Both Plusgrade and Suitestory aim to serve this purpose, but they do so through markedly different approaches. Plusgrade offers a comprehensive platform focused on automated ancillary upselling, while Suitestory specializes in luxury suite bookings through a curated, high-end marketplace. Which solution aligns best with your hotel’s operational needs and guest experience goals?

Plusgrade’s extensive review base and recent feedback underscore its maturity and reliability. Suitestory, meanwhile, lacks recent reviews and broad market presence, making its suitability less certain at this stage. For a data-driven decision, the product with the more active user community and latest insights is clearly Plusgrade.

Is Plusgrade or Suitestory Better for Hotels?

Both products target revenue growth, but their core offerings differ significantly. Plusgrade provides a full-scale upselling platform that automates room upgrades, ancillary services, and targeted promotions pre-arrival, directly increasing RevPAR and occupancy. Suitestory, on the other hand, functions as a luxury suite booking marketplace, connecting high-end guests with premium suites through curated offers.

Plusgrade is best suited for hotels seeking to actively upsell to their existing guests across multiple channels and segments, especially those with a focus on maximizing revenue from unsold inventory. Suitestory caters more to luxury hotels and resorts aiming to attract high-net-worth travelers through exclusive suite offerings. Are you looking to boost ancillary revenue with automation, or are you more interested in attracting affluent guests with curated suite deals?

Plusgrade vs Suitestory: Which Should Your Hotel Choose?

If your hotel needs a flexible, automated upselling platform for multiple revenue streams—such as upgrades, spa treatments, or add-ons—Plusgrade is the clear choice. With its 29 reviews and 5/5 overall rating, it demonstrates proven performance, especially in markets where automation and integration are key.

If, however, your hotel operates in the luxury segment and wants to connect with high-end travelers seeking exclusive suites, Suitestory’s niche marketplace could be appealing. Its focus on premium suite bookings and personalized concierge service makes it more suitable for boutique or luxury properties targeting affluent clientele.

Given your hotel’s goal to maximize revenue from existing inventory efficiently, Plusgrade’s broad feature set and proven track record make it the stronger option. Suitestory’s niche appeal might be too restrictive unless your property is exclusively in the luxury segment and seeks high-end clientele.

Is Plusgrade or Suitestory Easier to Use?

Plusgrade’s UI and onboarding experience score 4.75 out of 5, with reviews citing its intuitive interface and minimal manual setup. Users appreciate its straightforward integration process and user-friendly dashboard, which simplify staff adoption and daily operations. Support from the Plusgrade team is frequently praised as prompt and effective.

Suitestory lacks recent reviews and detailed user feedback, making it difficult to gauge ease of use. Its platform appears targeted at a specific high-end market with a more involved negotiation process for suite bookings, potentially requiring more staff training and setup time.

Edge: Plusgrade.

Which Has Better Features: Plusgrade or Suitestory?

Plusgrade offers 10 unique features dedicated to upselling and revenue management, including segmentation, guest targeting, multi-channel delivery (email, SMS, WhatsApp), dynamic pricing, offer templates, and A/B testing. These features enable personalized, flexible upselling campaigns across multiple channels and properties, maximizing revenue opportunities.

Suitestory’s core feature set revolves around luxury suite discovery and booking, including a personalized chat service (SuiteStory Assist), exclusive discounts, and negotiation tools. It lacks the breadth of upselling features found in Plusgrade and does not offer automation or targeted campaigns.

The clear edge goes to Plusgrade, especially for hotels needing a versatile, multi-channel upselling platform with advanced segmentation and testing capabilities.

Which Has Better Customer Support: Plusgrade or Suitestory?

Plusgrade’s customer support scores 4.79 out of 5, with reviews highlighting its prompt, responsive, and knowledgeable service team. Users often praise the support team’s ability to resolve issues quickly and help optimize the platform for better results.

Suitestory, with no recent reviews or detailed support ratings available, cannot be confidently assessed. Its small team and limited market presence suggest that personalized support may be less responsive or extensive compared to Plusgrade’s established customer service.

Edge: Plusgrade.

Which Has More Integrations: Plusgrade or Suitestory?

Plusgrade is verified to have 16 integration partners, including major PMS and channel managers like SiteMinder, Mews, RMS, Oracle Hospitality, and others. These integrations facilitate smooth data flow and operational efficiency, critical for large hotel groups and properties with complex tech stacks.

Suitestory has no verified integrations listed and appears to operate as a standalone marketplace rather than a platform integrated into existing hotel systems. This limits its utility for hotels that prefer unified operations.

Edge: Plusgrade.

Which Do Hoteliers Rate Higher: Plusgrade or Suitestory?

Plusgrade’s hotel reviews, totaling 29 in the last six months, consistently rate the platform 5/5, with a 93% likelihood to recommend. Hotels across segments, especially luxury and city center properties, praise its automation, revenue gains, and support.

Suitestory has no recent reviews or ratings, making it impossible to gauge user satisfaction. Its niche market focus and limited feedback suggest a lack of widespread adoption or proven effectiveness in broader hotel segments.

Edge: Plusgrade.

How Much Do Plusgrade and Suitestory Cost?

Plusgrade’s pricing starts at a base fee of $400, with no mention of monthly flat fees or implementation costs. Its pay-per-room model aligns well with hotel size and revenue, offering transparency and flexibility.

Suitestory does not disclose pricing details; it is likely customized based on hotel size and booking volume, typical for marketplace platforms. The absence of transparent pricing makes budget planning more difficult and could be a barrier for some properties.

Edge: Plusgrade.

What Type of Hotel Should Use Plusgrade?

• Hotels that want to maximize ancillary revenue through automated upselling across multiple segments.
• Properties seeking to reduce manual effort in offering upgrades, late checkouts, or spa services.
• Hotels with existing PMS integrations, aiming for seamless revenue management.
• Properties aiming to target specific guest segments via targeted offers.
• Hotels looking for a scalable solution supporting multiple properties or chains.

Not ideal if your hotel operates solely on high-end luxury suites without ancillary needs or prefers a curated marketplace rather than automation.

What Type of Hotel Should Use Suitestory?

• Luxury hotels and resorts focusing on attracting high-net-worth travelers.
• Boutique properties seeking to differentiate with exclusive suite offerings.
• Hotels that want to leverage a curated marketplace for premium bookings.
• Properties that can benefit from personalized booking assistance via SuiteStory Assist.

Not ideal if your hotel needs a broad upselling platform, automation, or integration capabilities. Also, if you require extensive support or data security certifications, Suitestory’s limited info may be a concern.

The Bottom Line for Hotels

Plusgrade is a mature, feature-rich upselling platform trusted by hotels globally, with a proven track record, extensive integrations, and high user satisfaction. Its automation and segmentation tools enable your team to increase revenue efficiently across multiple channels and segments.

Suitestory targets a niche luxury market, offering exclusive suite access and personalized services. It’s best suited for high-end hotels that prioritize boutique experiences and high-net-worth clientele over automation.

If you need a flexible, scalable upselling system with proven results, Plusgrade is the clear choice. Choose Suitestory only if your hotel operates exclusively within the luxury segment and focuses on attracting affluent guests seeking premium suite stays.