CloudTalk is a Next Generation Business Calling Software. It allows customer support and sales teams to automate their workflows without any coding and makes customer experience a true competitive advantage by allowing businesses to connect faster, easier and more efficiently with their customers. Founded in 2018, CloudTalk has grown into an industry leader over the last 4 years, with a globally distributed team of around 200 people from 30 different countries, and offices in Bratislava and Prague. Today, we take pride in delivering a solution used by more than 2500 teams of all sizes around the globe, in industries ranging from financial services to the education sector. We believe in teamwork, innovation, growth and in putting people first. Our purpose is to connect businesses, teams and partners together in the cloud and to deliver the best possible experience to our customers, our community and, of course, the amazing and dynamic team of CloudTalkers we couldn’t be prouder of.

Bright Pattern provides an all-in-one, comprehensive, enterprise-grade contact center platform with all channels native to the platform. With 99.999% availability, Bright Pattern is a simple yet powerful contact center with the fastest time-to-deploy in the industry. Omnichannel Conversations: easy effortless omnichannel conversations for customers and contact center agents. Bright Pattern provides agents an omnichannel desktop to handle all interactions on every channel via a “single pane of glass.” This reduces effort for both customers and agents, allowing for an easy, personalized conversation. Agents can easily see every interaction on all channels and switch to other channels as needed. The omnichannel desktop also provides prior customer journey history. Omnichannel Quality Management: Bright Pattern Omni QM monitors 100% of interactions on any channel and allows supervisors to review, score, and coach agents to improve CX. Supervisors can search for any interaction using keywords or sentiment, review screen and voice recordings, and coach agents. 100% of interactions can be monitored for quality on every channel using AI or low-effort surveys. When quality falls below target metrics, an individual interaction can be identified and routed immediately to supervisors or quality control specialists so they can connect with customers and save interactions. Omni-Enterprise CX™: Any employee can be connected to any customer on voice and digital channels via Bright Pattern Mobile, an omnichannel mobile app for iPhones and Android. The Bright Pattern Mobile App allows the user’s mobile phone to handle voice calls and also allows any employee to message, web chat, or SMS with customers directly from their mobile phone. Because Bright Pattern Mobile is part of the Bright Pattern platform, companies are now able to see enterprise-wide CX productivity metrics for employees anywhere in the company via Bright Pattern dashboards.

Tenyx delivers 24/7 virtual reservation agents that revolutionize your brand’s booking experience. Our cutting-edge solution understands customers over the phone and personalizes the conversation to maximize call resolution. The system is capable of handling new reservations and effortlessly modifying existing ones. Empower your customer service team to focus on providing exceptional guest experiences, and significantly reduce call center expenses.

Aircall is the phone and communication platform, designed for sales and support teams. It is an entirely cloud-based voice solution, easy to use, reliable and integrated with all CRMs and critical business and conversational tools such as Salesforce, HubSpot, Intercom, Slack, Gong, and many others. Through a combination of its powerful software and dedicated people, Aircall helps SMBs drive productivity and turn customer and employee satisfaction into key growth drivers. Aircall has expanded its international footprint and currently has over 800 employees from 40 nationalities spread over 8 offices and was named one of Built In’s Best Places to Work. As part of the Deloitte Fast 500 list, Aircall achieved centaur status after securing over $100 million in annual recurring revenue earlier in 2022.

Squaretalk, a powerful yet simple communications platform helping growing businesses boost customer engagement by providing them with the tools they need to communicate smoothly, so sales and support teams can get more done. Squaretalk’s mission is to simplify cloud communications while increasing employee productivity and customer engagement. Founded in 2019, an Israeli startup with a branch office in Sofia, Bulgaria, and soon in New York. Squaretalk makes life easier. Let us show you how.

Travel Outlook takes voice reservations calls for select hotels, improving hotel voice reservations revenue and guest satisfaction. We strive to be the premier custom hotel voice reservations company in North America, and we've been selected as the "go-to"​ hotel voice reservations company for "Hotel Impossible"​ on The Travel Channel. Examples of our hotel voice reservations clients would include Resort at the Mountain, Mount Hood, OR; Royal St. Charles in New Orleans, LA; Lansdowne Resort in Washington, DC; Tarrytown House Estate, New York; Catalina Island; Bishop's Lodge in Santa Fe, NM; La Cantera Hill Country Resort in San Antonio, TX; Cedarbrook Lodge in Seattle, WA; and MileNorth in Chicago, IL.