Hi there! We are the German market leader in AI for guest communication in the hospitality industry. 🚀 Over 1200 hotels - from well-known hotel chains to family-run establishments with eight rooms - are supported by our all-in-one hotel AI in their guest communication. DialogShift supports hotels with the latest AI technology in guest communication. Our AI, equipped with hotel-specific knowledge, responds to guest inquiries in the hotel's tone 24/7 in over 100 languages via chat (website, WhatsApp, social media, etc.), email, or phone. With our chatbot, email, review, phone and guest journey AI you significantly increase productivity, ease the burden on your team, and boost direct bookings. This leaves more time for the most important thing: your guests. 💙 An AI solution for all your hotel communication needs! Our innovative company, based in the heart of Berlin, develops digital assistants powered by the latest technology: Generative AI. Up to five Large Language Models (LLMs) are at work, ranging from OpenAI to Mistral AI. This AI leverages hotel-specific knowledge, utilizing a specialized technology that reliably reads and extracts information from documents and websites. Our chatbots conduct human-like conversations, leading to higher customer satisfaction. With an automation rate exceeding 95%, we help hotels sustainably increase their direct bookings and reduce commissions. Our custom-designed chatbots are tailored to enhance engagement and conversion. One in three people who interact with your DialogShift chatbot ends up booking a stay. 🎉 Sounds good? That's not all. With our Email AI, you'll be twice as fast at handling emails. Copy, paste, send. It's that simple with Email AI. It's like room service for your inbox. Email AI reduces the time spent on email dialogues from eight to three minutes. Our AI solutions possess hotel-specific knowledge, knowing your establishment as well as you do. 🧠 Additionally, they are trained to write exactly as you instruct. Is the phone at the reception ringing nonstop? We got you! DialogShift Phone AI will ease the workload at your reception. Your hotel AI (the same one that responds in chats or writes emails) will answer calls and address guest inquiries quickly and reliably, at any time of day or night. ⏰ Similar to call center employees, the AI is trained with information from documents and websites - and can even interpret images in order to conduct competent conversations on the phone. Your telephone AI can act as first-level support, step in as overflow if no employee is available or simply be available to guests at night. No complex extensions to your hotel telephone system necessary, the AI sits behind a number forwarding system. The Review AI uses the same technology to formulate responses to your guest reviews, no matter how tricky the situation. 😉 The Guest Journey AI enables you to proactively send journey messages via SMS, WhatsApp and Email. And of course: Data security & GDPR compliance according to German law. Let's make your hotel future-proof! 🚀

TrustYou AI Agents are always-on, AI-powered assistants that support guests and staff across the entire hospitality journey. The Guest Agent acts as a digital concierge, the Booking Agent drives direct revenue with personalized recommendations, and the Staff Agent empowers your team with instant answers and SOP guidance. Available 24/7 on web, chat, and WhatsApp, each Agent is fully customizable, trained on your hotel’s data, and designed to engage, upsell, and respond instantly.

Turn website visitors into booked travelers with AI Webchat, your virtual guest services agent. Automatically answer questions while travelers browse your hotel website, increasing direct bookings and saving staff time.

التطور الرقمي (r) في مجال الضيافة من خلال الذكاء الاصطناعي والبيانات الضخمة ، يعد برنامج Velma من Quicktext بمثابة روبوت محادثة مدعوم بالذكاء الاصطناعي للفنادق والمنتجعات وسلاسل الفنادق التي تساعد على زيادة الحجوزات المباشرة وتحسين تجربة نزلاء الفنادق. يتحدث Velma كمواطن حقيقي ويساعد العملاء في العثور على إجابات لأسئلتهم وحجز الغرف بـ 24 لغة لأكثر من 1200 فندق في 68 دولة في جميع أنحاء العالم.

HiJiffy هو حل اتصالات شامل للفنادق يعمل على زيادة الإيرادات من خلال زيادة الحجوزات المباشرة وفرص البيع. تتميز المنصة بمساعد حجز محادثة مدعوم من AI - متاح على مدار الساعة طوال أيام الأسبوع عبر جميع قنوات الاتصال - والذي يجيب تلقائيًا على أكثر من 80٪ من استفسارات الضيوف وخدمة كونسيرج افتراضية - متوفرة من مرحلة ما قبل الإقامة حتى مغادرة الضيوف - والتي تتمركز أنشطة رعاية العملاء وتمكين إجراءات عدم التلامس (مثل تسجيل الوصول). تتضمن وحدة التحكم القوية HiJiffy ميزات متنوعة مثل التقارير أو استطلاعات العملاء أو حملات الرسائل القصيرة.

Asksuite هي شركة عالمية رائدة في الاتصالات الذكية متعددة القنوات للفنادق والمنتجعات. طورت الشركة أول روبوت محادثة على مدار 24 ساعة يركز على زيادة الحجوزات المباشرة. توفر المنصة تحكمًا مركزيًا في جميع قنوات الاتصال بالفنادق بأقصى قدر من التشغيل الآلي! كن جزءا من الثورة.

CR:IS, the first virtual hotel employee, is a cognitive AI chatbot designed to support the hotel team by autonomously responding to guest inquiries and facilitating booking requests. CR:IS can be personalized in terms of name and profile picture and, thanks to the training center, continuously evolves to provide an increasingly autonomous and comprehensive service. It can interact with guests in multiple languages 24 hours a day, including via WhatsApp and e-mail, collaborate with your human team and adopt your hotel's communication style.

مع Akia Web Chat ، يمكنك زيادة احتمالية قيام الضيوف بالحجز مباشرة على موقع الويب الخاص بك من خلال منحهم قناة اتصال مباشرة. ساعد في إضفاء راحة البال لضيوف التصفح عن طريق الإجابة على الفور عن أسئلتهم مباشرة على موقع الويب الخاص بك. تعرف على الوقت الذي يتصفح فيه الضيف المحتمل بشكل نشط ، أو عندما يعود لجلسة أخرى. ومجرد مغادرة الضيف لموقع الويب الخاص بك ، لا يعني ذلك توقف المحادثة - يمكنك نقل المحادثة إلى الرسائل النصية.