Effortless AI-powered Online Reputation Management: Respond to reviews in no time
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Rebyū
5.0 (1 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Rebyū
Unranked in Reputation Management
You Create Memories, Rebyū Crafts the Replies
100% recommended by 1 hotels
Rebyū has 0 reviews from United States of America so we’re unable to verify that they operate in your local market.
Bell - AI powered product analyst
I analyzed all of Rebyū’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
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What is Rebyū?
Founded in 2023 | Headquarters in Rome (Italy) | 2 employees
Rebyū is an AI-driven platform designed to help hotels manage their online reputation by crafting personalized and professional responses to guest reviews.
1. **AI Summary Reviews:**
Rebyū excels at summarizing guest reviews into concise, coherent overviews. This allows hotel management to quickly grasp the key points of guest feedback without sifting through lengthy reviews. By highlighting critical issues and trends, Rebyū enables hoteliers to make informed decisions swiftly.
2. **AI Summary Recommendations:**
In addition to summarizing reviews, Rebyū provides actionable recommendations based on the insights derived from guest feedback. This feature helps hotels prioritize improvements and enhance service quality, meeting guests' expectations more effectively.
3. **Company Writeup:**
Rebyū helps hotels maintain a consistent and positive brand image by generating responses that align with the hotel's communication style. It automatically adjusts the tone and language to suit different cultural contexts, ensuring every guest feels acknowledged and valued. This not only saves staff time but also improves guest satisfaction and loyalty, ultimately boosting the hotel's online presence and reputation. In essence, Rebyū integrates seamlessly into existing hotel operations, offering a streamlined solution for managing online reviews and enhancing overall guest experience.
Capabilities
Rebyū Imports Reviews Automatically
Rebyū Imports Reviews Automatically
Rebyū seamlessly integrates with your hotel's review platforms to automatically import guest reviews.
Rebyū Has the Best Prompt in the Market
Rebyū Has the Best Prompt in the Market
Rebyū's prompting approach is unparalleled, with an average prompt length of 497 words that ensures depth, detail, and personalization. This extended length allows for a comprehensive analysis of guest feedback, addressing all specific points and incorporating personalized elements to make guests feel valued. The detailed prompts ensure consistent brand voice, enhance problem-solving, and maintain a balance of professionalism and empathy, making every response impactful and memorable.
Rebyū Replies Better Than 92% of Average
Rebyū Replies Better Than 92% of Average
By learning your hotel's unique communication style, Rebyū ensures every response is consistent with your brand, enhancing guest satisfaction and online reputation.
Rebyū Inhibits New Negative Reviews
Rebyū Inhibits New Negative Reviews
As confirmed by the Harvard Business Review study, "Replying to Customer Reviews Results in Better Ratings," responding promptly and effectively to negative reviews inhibits the posting of new negative reviews, thereby improving your ranking.
Rebyū Lets You Set the Tone
Rebyū Lets You Set the Tone
Rebyū empowers hotels to customize their review responses by allowing them to manually set various parameters. Define the objective (e.g., apologize, thank, impress), choose the style (e.g., creative, informative, attractive), select the tone of voice (e.g., friendly, assertive, optimistic), determine the length (e.g., concise, balanced, generous), and add a special touch (e.g., quotes, historical facts, local points of interest) to ensure every response perfectly reflects your brand and message.
Rebyū Boosts Your SEO
Rebyū Boosts Your SEO
An often-overlooked aspect of reputation management is the SEO impact of responding to as many reviews as possible. Google cites review responses as a ranking factor (source: “How to improve your local ranking on Google”). Instead of focusing solely on keywords, responding to guests can positively affect search engine indexing. Rebyū helps hoteliers by crafting personalized, professional replies, enhancing your hotel's SEO and online visibility.
Features
Surveys & Feedback
4/5 features
Review Generation
4/5 features
Follow-up & Resolution
4/5 features
Reporting, Analytics & Insights
4/5 features
Channels
4/5 features
Admin & Settings
4/5 features
Available Add-ons & Modules
Comprehensive Guest Feedback Management
Guest Surveys & Feedback
### Guest Surveys & Feedback
Rebyū helps you reply to guest surveys and feedback beyond review sites and OTAs, including responses via email or WhatsApp. This product module ensures you can manage and address all forms of guest feedback efficiently, maintaining a consistent and professional tone across all communication channels. Enhance guest satisfaction and loyalty by promptly and effectively responding to feedback wherever it is received.
Rebyū Reviews Summary
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
Recommended by
Achievements
This vendor's trending score is rising, Rebyū is the #7 most trending product in the Reputation Management category (out of 50) and the #348 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreRebyū’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
Rebyū Pricing
Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.
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Compare Rebyū to Top Alternatives
Quickly and easily gather feedback from your guests and actively manage your online reputation
The better your reputation, the higher your revenue
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Hotelier Rating
Looking for specific info?
10
Very satisfied
Albergatore from 100 to 199 room City Center Hotel in Siena (Italy)
Verified
5 months ago
We have noticed a significant improvement in our online reputation thanks to Rebyū. The answers are always punctual and different, they absolutely reflect our unique style and our "tone of voice". We highly recommend this service to all hoteliers, because it magically solves this age-old problem.
Italy
Italy
Albergatore
Large Hotel
- 1
It looks like Rebyū is not recommended by any hotels
Check out the top 10 most recommended Rebyū alternativesExpert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
I find Rebiù to be a very useful software for managing the online reputation of hospitality businesses. I tested it for responding to reviews for Club Hotel Baiaverde, a company whose online reputation I manage. It has greatly simplified my work: responses are generated quickly, with a customizable tone of voice depending on the circumstances and the content.
Showing all answers to: "What does this product or service do well?"
I find Rebiù to be a very useful software for managing the online reputation of hospitality businesses. I tested it for responding to reviews for Club Hotel Baiaverde, a company whose online reputation I manage. It has greatly simplified my work: responses are generated quickly, with a customizable tone of voice depending on the circumstances and the content.
Thanks to Rebyū, responding to our guests reviews has become quick and easy. The system is intuitive and allows us to dedicate more time to customer care. Our online reputation has improved
Review responses have been revolutionized with the help of Rebyū. The automatic replies are always precise and professional, perfectly reflecting our tone of communication. We have noticed a marked improvement in our guests satisfaction.
Rebyū's feedback management system has improved the operational efficiency of our hotel clients: interactions with the end customer perfectly reflect their brand, leading to a clear increase in end-user satisfaction. In my view, it is an essential solution for any hospitality facility.
"Rebyū's system is intuitive and the responses are always perfect. We couldn't be happier with the service. Our communication with guests has improved significantly thanks to this tool."
Question:
What differentiates this product or service from the competition?
Answer:
The customization of responses, the ability to create different ones for the same review, and the timely suggestions. I recommend it to all entrepreneurs who want to stand out for their professionalism in their interactions with customers
Showing all answers to: "What differentiates this product or service from the competition?"
The customization of responses, the ability to create different ones for the same review, and the timely suggestions.
I recommend it to all entrepreneurs who want to stand out for their professionalism in their interactions with customers
The online reputation of our hotel clients has become much stronger thanks to Rebyūs support. We recommend it to everyone because it is an innovative service and exploits the analytical and generative power of artificial intelligence.
I don't think there are competitors in this field capable of coping with the Rebyū system. Too innovative, in step with the times, it uses all the technology currently available on the market. We are doing well
The implementation of Rebyū for review management has led to a tangible improvement for the properties we assist. We've observed a significant increase in positive ratings from end customers, which has boosted the online reputation of our clients. The system's efficient handling of feedback has enhanced overall guest satisfaction, which not only increased repeat bookings but also attracted new clientele thanks to the improved ratings.
"Thanks to Rebyū, we can speed up and automate responses to reviews while always maintaining the tone of voice in line with the structure. This allows us to be effective and attract new customers."
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
I highly recommend adding the software to your list of essentials. I use it daily, at the end of the day, to respond to the various reviews received on the reputation profiles from the previous day. The response from management is as important as the reviews themselves (provided it is timely, personalized, and addresses the facts).
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
I highly recommend adding the software to your list of essentials. I use it daily, at the end of the day, to respond to the various reviews received on the reputation profiles from the previous day. The response from management is as important as the reviews themselves (provided it is timely, personalized, and addresses the facts).
Travelers' choices today, and increasingly in the future, are strongly influenced by traveler reviews and especially by the responses provided to those reviews, particularly to negative ones.
Evaluate the time you need to respond to reviews, evaluate the cost of the operator you use to respond to reviews, evaluate the quality of the current responses, and it will be easy to evaluate Rebyu.
Don't just set it up and forget about it, make sure you and your staff use Rebyū every day. Read all the reviews, respond to them quickly, and use what guests say to make your hotel better. It's not just about replying, it's about learning from your customers and making real improvements.
lo consiglierei assolutamente a tutti gli albergatori che non hanno tempo nè voglia di rispondere a centinaia di messaggi che arrivano ogni giorno dai vari canali di recensione. Inoltre lo fa molto meglio di tanti umani!
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Marzia Marzia baislak
Sales Manager
@
Qualitando
Bruno Strati
CDO
@
Brainy Rms
Domenico De Vanna
Tourism Consultant
@
DDV Business Management
Alessio Re
Project Manager
@
Xpitality Srl
Claudia ferrero
founder
@
Horecajob
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Rebyū Integrations
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Tripadvisor
100% recommended by 1 hotels |
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Booking.com
10% recommended by 1 hotels |
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Google
0% recommended by 0 hotels |
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Support
Unverified
Rebyū has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
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