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Service Metrics Group
5.0 (2 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Service Metrics Group
Unranked in Guest Survey Software
Single-Solution Provider for Guest Experience Measurement. Quality Assurance, Guest Feedback Surveys, and Online Reputation Management
100% recommended by 2 hotels
More than 50% of Service Metrics Group’s reviews come from United States.
What is Service Metrics Group?
Founded in 2012 | Headquarters in Plano, TX | 5 employees
Service Metrics Group is a customer experience measurement software platform designed to serve a variety of industries such as hospitality, gaming, travel, tourism, retail, and entertainment. It provides essential tools for quality assurance through on-site inspections, customer satisfaction and feedback solutions, and online reputation management alongside review site monitoring. Valuable to businesses of all sizes, it enables organizations to systematically enhance their service quality by collecting, analyzing, and responding to customer feedback. By integrating seamlessly into current operations, it helps businesses maintain high standards and improve customer experiences worldwide.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Service Metrics Group products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Service Metrics Group Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Service Metrics Group Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Service Metrics Group
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Service Metrics Group's Provided Description:
"Service Metrics Group is a leading global provider of customer experience measurement solutions serving a variety of organizations and industries including hospitality, gaming, travel, tourism, retail, and entertainment. Services include quality assurance and on-site inspections, customer satisfaction and feedback solutions, and online reputation management and review site monitoring. Service Metrics Group is a privately-held company headquartered in Dallas/Fort Worth, with a satellite office in Hong Kong, and operations worldwide."
FAQs
Service Metrics Group doesn’t have any screenshots available
Service Metrics Group Alternatives
Not sure if Service Metrics Group is right for your hotel? Here are similar Guest Survey Software vendors that could be a good fit for your hotel:
Features
Survey Builder
4/5 features
Delivery Channels
4/5 features
Review Generation
4/5 features
Follow-up & Resolution
4/5 features
Reporting, Analytics & Insights
4/5 features
Q2 '26 Guest Survey Software Survey Insights
Is Service Metrics Group a good fit for your hotel?
Rank
Hotel size
Popular alternatives
#1
of 4
Mid-sized
96%
(243)
GuestRevu is a top Guest Survey Software pick among mid-sized hotels on HotelTechReport, with hoteliers pointing to its tailored surveys and competitor-set comparison to spot what guests praise and where they fall behind.
#1
of 3
Enterprise
98%
(20)
GuestRevu is a top Guest Survey Software pick among large hotels on HotelTechReport, with reviewers calling out sentiment analysis and keyword tracking that surface recurring themes like cleanliness and staff friendliness. Hoteliers say it helps spot issues before they escalate.
#1
of 3
Large
93%
(35)
GuestRevu is a top Guest Survey Software pick among Large on HotelTechReport, with hoteliers valuing the dashboard that puts reviews, surveys, and guest responses in one place for group reputation management. One reviewer calls it a “one-stop shop guest feedback consolidation centre.”
Mid-sized
96%
(243)
#1
of 4
GuestRevu is a top Guest Survey Software pick among mid-sized hotels on HotelTechReport, with hoteliers pointing to its tailored surveys and competitor-set comparison to spot what guests praise and where they fall behind.
Enterprise
98%
(20)
#1
of 3
GuestRevu is a top Guest Survey Software pick among large hotels on HotelTechReport, with reviewers calling out sentiment analysis and keyword tracking that surface recurring themes like cleanliness and staff friendliness. Hoteliers say it helps spot issues before they escalate.
Large
93%
(35)
#1
of 3
GuestRevu is a top Guest Survey Software pick among Large on HotelTechReport, with hoteliers valuing the dashboard that puts reviews, surveys, and guest responses in one place for group reputation management. One reviewer calls it a “one-stop shop guest feedback consolidation centre.”
Rank
Hotel type
Popular alternatives
#1
of 5
Branded Hotels
97%
(119)
GuestRevu is a top Guest Survey Software pick among branded hotels on HotelTechReport, because hoteliers like the pre-arrival survey and guest questionnaires that let them prepare requests before arrival and pinpoint what to fix.
#1
of 4
Resorts
96%
(199)
GuestRevu is a top Guest Survey Software pick among resorts on HotelTechReport, with resort hoteliers pointing to real-time feedback that flags issues fast enough to fix them before checkout.
#1
of 4
Other
94%
(109)
GuestRevu is a top Guest Survey Software pick among other properties on HotelTechReport, with reviewers pointing to detailed reports, dashboards, and competitor-set comparison that help spot weak spots and track performance.
Branded Hotels
97%
(119)
#1
of 5
GuestRevu is a top Guest Survey Software pick among branded hotels on HotelTechReport, because hoteliers like the pre-arrival survey and guest questionnaires that let them prepare requests before arrival and pinpoint what to fix.
Resorts
96%
(199)
#1
of 4
GuestRevu is a top Guest Survey Software pick among resorts on HotelTechReport, with resort hoteliers pointing to real-time feedback that flags issues fast enough to fix them before checkout.
Other
94%
(109)
#1
of 4
GuestRevu is a top Guest Survey Software pick among other properties on HotelTechReport, with reviewers pointing to detailed reports, dashboards, and competitor-set comparison that help spot weak spots and track performance.
Rank
Region
Popular alternatives
#1
of 5
Europe
96%
(120)
GuestRevu is a top Guest Survey Software pick among Europe on HotelTechReport, with hoteliers pointing to the detailed reports and competitor tracking that show where a property is falling short and what to fix first.
#2
of 4
North America
97%
(45)
GuestRevu is a top Guest Survey Software pick among North America on HotelTechReport for surfacing guest feedback in one place and using AI analysis to spot issues before they escalate. Hoteliers also like the custom survey questions and comp-set view at a glance.
Europe
96%
(120)
#1
of 5
GuestRevu is a top Guest Survey Software pick among Europe on HotelTechReport, with hoteliers pointing to the detailed reports and competitor tracking that show where a property is falling short and what to fix first.
North America
97%
(45)
#2
of 4
GuestRevu is a top Guest Survey Software pick among North America on HotelTechReport for surfacing guest feedback in one place and using AI analysis to spot issues before they escalate. Hoteliers also like the custom survey questions and comp-set view at a glance.
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Service Metrics Group Reviews Summary
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
Recommended by
Achievements
This vendor's trending score is rising, Service Metrics Group is the #14 most trending product in the Guest Survey Software category (out of 25) and the #960 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreService Metrics Group’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
Service Metrics Group Pricing
Pricing Available By Request
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Compare Service Metrics Group to Top Alternatives
Live survey solution to engage guests
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Hotelier Rating
Looking for specific info?
10
Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests
Service Manager from 75-99 room Boutique in Seattle (United States)
Verified
8 years ago
Working with Service Metrics Group has transformed the level of service my company can offer. The reporting they offer is thorough and can be quite detailed or high level, depending on the project and our preference. Their platform has around the clock support which is critical for us.
United States
United States
Service Manager
Mid-Sized Hotel
10
Recently Switched to Service Metrics from Revinate and happy with the decision.
General Manager from Luxury Hotel in Wichita (United States)
Verified
9 years ago
We switched to Service Metrics about a year ago for all of our hotels and their technology and service both are impeccable. Our operators appreciate how all of their metrics are tied together and hosted seamlessly. We've seen guest feedback go up, inspection scores inrease, and overall staff engagement improve as well.
United States
United States
General Manager
- 1
It looks like Service Metrics Group is not recommended by any hotels
Check out the top 10 most recommended Service Metrics Group alternativesExpert Q&A and Partner Recommendations
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Service Metrics Group hasn’t been recommended by any experts or partners yet
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Support
Unverified
Service Metrics Group has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
View Support Certification
Help Center
Product Updates
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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Products Reviewed
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0.0
Ease of Use
0.0/5
Customer Support
0.0/5
ROI
0.0/5
Implementation
0.0/5
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