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Service Metrics Group
5.0 (2 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Service Metrics Group
Unranked in Guest Surveys & Feedback
Single-Solution Provider for Guest Experience Measurement. Quality Assurance, Guest Feedback Surveys, and Online Reputation Management
100% recommended by 2 hotels
More than 50% of Service Metrics Group’s reviews come from United States of America.
What is Service Metrics Group?
Founded in 2012 | Headquarters in Plano, TX | 5 employees
Service Metrics Group is a customer experience measurement software platform designed to serve a variety of industries such as hospitality, gaming, travel, tourism, retail, and entertainment. It provides essential tools for quality assurance through on-site inspections, customer satisfaction and feedback solutions, and online reputation management alongside review site monitoring. Valuable to businesses of all sizes, it enables organizations to systematically enhance their service quality by collecting, analyzing, and responding to customer feedback. By integrating seamlessly into current operations, it helps businesses maintain high standards and improve customer experiences worldwide.
Service Metrics Group doesn’t have any screenshots available
Capabilities
Service Metrics Group doesn’t have any benefits or use cases available
Features
Survey Builder
4/5 features
Delivery Channels
4/5 features
Review Generation
4/5 features
Follow-up & Resolution
4/5 features
Reporting, Analytics & Insights
4/5 features
Service Metrics Group Reviews Summary
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
Recommended by
Achievements
This vendor's trending score is rising, Service Metrics Group is the #24 most trending product in the Guest Surveys & Feedback category (out of 25) and the #1348 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreService Metrics Group’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
Service Metrics Group Pricing
Pricing Available By Request
Service Metrics Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Hotelier Rating
Looking for specific info?
10
Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests
Service Manager from 75-99 room Branded Hotel in Seattle (United States of America)
Verified
6 years ago
Working with Service Metrics Group has transformed the level of service my company can offer. The reporting they offer is thorough and can be quite detailed or high level, depending on the project and our preference. Their platform has around the clock support which is critical for us.
United States of America
United States of America
Service Manager
Large Hotel
10
Recently Switched to Service Metrics from Revinate and happy with the decision.
General Manager from Luxury Hotel in Wichita (United States of America)
Verified
6 years ago
We switched to Service Metrics about a year ago for all of our hotels and their technology and service both are impeccable. Our operators appreciate how all of their metrics are tied together and hosted seamlessly. We've seen guest feedback go up, inspection scores inrease, and overall staff engagement improve as well.
United States of America
United States of America
General Manager
- 1
It looks like Service Metrics Group is not recommended by any hotels
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Service Metrics Group hasn’t been recommended by any experts or partners yet
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Support
Unverified
Service Metrics Group has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
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Help Center
Product Updates
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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