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Review of Service Metrics Group

10
Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests
Service Manager from 75-99 room Boutique Hotels in Seattle (United States)
Verified
8 years ago
Products Reviewed
Guest Survey Software
What do you like most?
Working with Service Metrics Group has transformed the level of service my company can offer. The reporting they offer is thorough and can be quite detailed or high level, depending on the project and our preference. Their platform has around the clock support which is critical for us.
What do you dislike or think could be improved?
Service Metrics Group charges an extra fee to pay by credit card, but it's not a deal breaker for us.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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