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Review of Service Metrics Group

10
Recently Switched to Service Metrics from Revinate and happy with the decision.
General Manager Luxury Hotels in Wichita (United States)
Verified
8 years ago
Products Reviewed
Guest Survey Software
What do you like most?
We switched to Service Metrics about a year ago for all of our hotels and their technology and service both are impeccable. Our operators appreciate how all of their metrics are tied together and hosted seamlessly. We've seen guest feedback go up, inspection scores inrease, and overall staff engagement improve as well.
What do you dislike or think could be improved?
Only been with them for a year, so no complaints as of yet. We've had questions when we couldn't figure something out on our own, but they always answer it or address it. Ideally I'd like all of the information they give us to be on one mobile app.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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