GuestRevu (Surveys)
4.7 (376 REVIEWS)
HT Score
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Tarryn, Edward, Maud + 21 more experts recommend GuestRevu
Read RecommendationsGuestRevu (Surveys)
Ranked 1 (out of 24) in Guest Surveys & Feedback
2024 Winner
Hotel Software
Hoteliers voted GuestRevu as the #1 Guest Surveys & Feedback provider in the 2024 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldGet the valuable feedback you need to improve your guest experience.
94% recommended by 386 hotels
Mint Hotels, Code Pod Hostels, Providence Hospitality & 383 others
What is GuestRevu?
Founded in 2014 | Headquarters in United Kingdom | 22 employees
GuestRevu (Surveys) is a guest feedback and reputation management tool specifically designed for the hospitality industry. It helps hoteliers gather and analyze guest feedback through customizable surveys that reflect the brand's identity. These surveys are dynamic, asking relevant questions to uncover detailed insights about guest experiences.
The platform consolidates reviews from various online platforms into a single, user-friendly dashboard, enabling easy tracking and prompt response to feedback. Detailed analytics assist in identifying areas for service enhancement, thereby boosting online reputation and guest satisfaction. Timely email notifications and integration with major OTAs ensure seamless operation within existing business processes. This tool allows hotels to improve their offerings by understanding what's most important to their guests.
Capabilities
Customisable surveys for brand consistency
Customisable surveys for brand consistency
Customisable surveys reflect your brand's look and feel, while asking the questions your business needs answers to
Smart survey logic for quicker surveys
Smart survey logic for quicker surveys
Dynamic smart surveys only ask relevant questions to drill down to the heart of your guests' experiences
Multiple surveys for different experiences
Multiple surveys for different experiences
Multiple surveys help you analyse different aspects of your offering, different party sizes, or room types – collect guest feedback about what matters most
Automated surveys with PMS integrations
Automated surveys with PMS integrations
Automated integrations with other leading hospitality technology solutions reduce your workload, save you time and give you powerful access to your data
Feedback notifications and reports
Feedback notifications and reports
Notifications and reports can be delivered to your inbox, viewed online in your dashboard, or downloaded in multiple file formats
Features
Survey Builder
4/5 features
Delivery Channels
4/5 features
Review Generation
4/5 features
Follow-up & Resolution
4/5 features
Reporting, Analytics & Insights
4/5 features
GuestRevu Reviews Summary
Ease of Use
4.6/5
Customer Support
4.7/5
ROI
4.6/5
Implementation
4.6/5
Recommended by
Achievements
This vendor's trending score is rising, GuestRevu (Surveys) is the #2 most trending product in the Guest Surveys & Feedback category (out of 24) and the #42 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreGuestRevu has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseHoteliers voted GuestRevu as the #1 Guest Surveys & Feedback provider in the 2024 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
GuestRevu Pricing
Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.
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References
"I wouldn't hesitate recommending any hotelier puts this platform into use as soon as possible. The insights we've gained from GuestRevu have been absolutely valuable to our business and I couldn't recommend it highly enough."
Laurence Wall
Director of Operations @
Crazy Bear Fitzrovia
"Before we had some knowledge, but now we can go deep into it. We can aggregate comments from our guests about a specific building, or a specific type of apartment — what are the issues, positive or negative. So we are able to make changes based on the insight we get"
Kat Kunze
Global Sales Leader @
VISIONAPARTMENTS Zurich Albertstrasse
"It was the product demo we had that convinced us to implement GuestRevu questionnaires. Just seeing what we could do with the questionnaire and how much easier and more useful this was than our previous comment cards - it was a no brainer!"
Gareth Jones
Revenue Supervisor @
Hotel Portmeirion & Castell Deudraeth
"I was unsure of the extra cost to start, but once we saw the clear information provided and the amount of responses we were getting from the trail, then to roll it out [to the rest of the group] was a simple decision. It’s is a natural add on to our site business meetings. We can also see repeating issues and therefore are able to deal with them faster."
Kevin Charity
CEO @
The Coaching Inn
"I was unsure of the extra cost to start, but once we saw the clear information provided and the amount of responses we were getting from the trail, then to roll it out [to the rest of the group] was a simple decision. It’s is a natural add on to our site business meetings. We can also see repeating issues and therefore are able to deal with them faster."
Kevin Charity
CEO @
The Coaching Inn
"I would highly recommend GuestRevu, as it truly allows you build that open bridge between management and customers, and get on a more personal level with your guests and see things through their eyes."
Tarek Aboudib
General Manager @
Sandy Beach Hotel & Resort
"Through GuestRevu, we are able to ensure that the quality of all the lodges that fall within the reserve remain high. Every month, we receive customised guest feedback reports that form a large part of management decisions that are made day to day."
Mat Matysik
Marketing Manager @
Shamwari Private Game Reserve in the Eastern Cape
"GuestRevu has completely changed the way we manage our business from the way we interact with our guests to how we market, plan for the future and how we develop our business with our guests in mind. Our guest feedback is at an all-time high and by getting this honest and clear feedback we have been able to raise our standards and respond quickly to any issues that may arise. I see us having a long relationship with GuestRevu."
Daniel Thompson
General Manager @
Mullion Cove Hotel Cornwall
Featured Customers
Popularity by Segment
Size
49 | X-Small (1-9 room)
100 | Small (10-24 room)
153 | Medium (25-74 room)
95 | Large (75-199 room)
30 | X-Large (200+ room)
Country
214 | South Africa
85 | United Kingdom
19 | United States of America
15 | Kenya
9 | Zimbabwe
7 | Botswana
6 | Tanzania
6 | Zambia
5 | Ireland
5 | Canada
4 | Uganda
3 | Malawi
3 | Mexico
3 | Maldives
3 | Namibia
3 | India
3 | Cambodia
2 | Spain
2 | Thailand
2 | France
2 | Seychelles
2 | Switzerland
2 | Romania
2 | Germany
2 | Poland
2 | Greece
1 | Malta
1 | Nigeria
1 | New Zealand
1 | Israel
1 | Iceland
1 | Denmark
1 | Mozambique
1 | Indonesia
1 | Antigua and Barbuda
1 | Congo (Brazzaville)
1 | Italy
1 | Australia
1 | Ghana
1 | Belgium
1 | Virgin Islands, U.S.
1 | Bangladesh
1 | Sierra Leone
Type
203 | Luxury Hotels
178 | Boutiques
153 | Bed & Breakfast & Inns
131 | Resorts
100 | Branded Hotels
93 | Airport/Conference Hotels
79 | Limited Service & Budget Hotels
60 | City Center Hotels
38 | Extended Stay & Serviced Apartments
14 | Hostels
13 | RV Parks & Campgrounds
12 | Casinos
7 | Vacation Rentals & Villas
3 | Motels
Region
274 | Africa
109 | Europe
27 | North America
13 | Asia Pacific
2 | Oceania
2 | Central America
1 | Middle East
Category
376 | Guest Surveys & Feedback
298 | Reputation Management
More Products by GuestRevu
Hotelier Rating
Hoteliers say
NEW AI Review summary
Hoteliers like GuestRevu because it consolidates reviews from various online platforms into one user-friendly dashboard, making it easier to track and respond to feedback. They appreciate the detailed analytics that help identify service improvements, boost online reputation, and increase guest satisfaction. Specific features like timely email notifications, integration with major OTAs, and customizable surveys are highly valued. Criticisms include the need for improved integration with some platforms, occasional delays in notifications, and technical glitches on the dashboard such as malfunctioning ticket systems or broken links.
AI-generated from the text of customer reviews
Looking for specific info?
4
Tripadvisor can't connected
FO Spv from 75-99 room Branded Hotel in (Indonesia)
Verified
7 days ago
Not supported to connect if any of our guests when left the review on Tripadvisor through an invitation sent an email
Indonesia
Indonesia
FO Spv
Large Hotel
10
Helps on improving service and poducts
HEAD CHEF from 50-74 room City Center Hotel in Mzuzu (Malawi)
Verified
7 days ago
1*Some guest could not wish to give instant feedback and this tool gives room for them to expresstheir experience on our sevice and products
Malawi
Malawi
HEAD CHEF
Medium Hotel
10
Guest Feedback
Lodge Manager from 10 to 24 room in Kruger National Park (South Africa)
Verified
10 days ago
Being able to 'Review' a guest's experience, good or bad which could help with onsite improvements. The tick box's assist in department & individual performances
South Africa
South Africa
Lodge Manager
Small Hotel
10
Honest and fair feedback
Reception from 25-49 room in PRETORIA (South Africa)
Verified
14 days ago
Easy to use and easy to manage on the site. The guests could give the hotel honest feedback in more detail.
South Africa
South Africa
Reception
Medium Hotel
10
Easy to navigate
Marketing Manager from 5 to 9 room Boutique in Malagas (South Africa)
Verified
21 days ago
I do not have enough time to explore all the reports but I will when I can. For now, replying to the reviews are super easy - its great that there is a template that i can just amend. I also like the weekly email reminders and pdf reports. I used the chat service a few days for the first time. It was easy, i was helped quickly and painlessly.
South Africa
South Africa
Marketing Manager
X-Small Hotel
10
Loyal Client
Owner Manager from 25-49 room Luxury Hotel in Tzaneen (South Africa)
Verified
1 months ago
Fairview Hotels, Spa & Golf Resort has used the Guest Review system for many years and finds it very useful in setting higher standards and keeping guests happy!
South Africa
South Africa
Owner Manager
Medium Hotel
9
Very Helpful
Guest experience manager from 100 to 199 room Boutique in Le Morne
Verified
2 months ago
10
Thank you GuestRevu
Assistant Resort Manager from 50-74 room Resort in Strand (South Africa)
Verified
3 months ago
Fast delivery of review summary directly to my email. Detailed information given and you can respond on their site/dashboard. Also the fact that you receive weekly and monthly status updates.
South Africa
South Africa
Assistant Resort Manager
Medium Hotel
9
Post Stay Survey
Guest Relations from 100 to 199 room Branded Hotel in Maun (Botswana)
Verified
3 months ago
All the guests reviews are delivered on time with the correct customer details (full names, check in and check out dates and contact details.
Botswana
Botswana
Guest Relations
Large Hotel
8
Great platform missing some features or connections
Hotel Manager from 75-99 room Boutique in Flims (Switzerland)
Verified
6 months ago
Platform itself, layout, user-friendliness, standardized process to answer guest feedbacks. Saves time. Connection to Google inside GuestRevu. Access for different colleagues
Switzerland
Switzerland
Hotel Manager
Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Through GuestRevu, properties can quickly and effortlessly collect guest feedback and actively manage their online reputation, which helps them learn from, engage with, and listen to their customers.
Showing all answers to: "What does this product or service do well?"
Through GuestRevu, properties can quickly and effortlessly collect guest feedback and actively manage their online reputation, which helps them learn from, engage with, and listen to their customers.
GuestRevu is great for keeping track of your reviews, it helps with your guest journey and boosts not only return guests but capturing new guests through boosting online reputation.
Easy to use with intuitive functionality that helps increase review score online for direct and OTA reviews.
GuestRevu excels in providing the hospitality industry with a user-friendly, interactive, and effective platform for online reputation management and review handling. Its fantastic reporting and customised questionnaires set it apart as an essential partner for businesses looking to enhance their online presence and guest satisfaction. GuestRevu is a great integration partner for For-Sight and its mutual customers.
GuestRevu allows you to keep track of you reviews and reputation in one place, by tracking your reviews from across multiple platforms. Crucially GuestRevu also helps you to improve your review scores
GuestRevu is an amazing partner for RoomRaccoon and its mutual clients. It is a great platform to manage your online reputation and review management.The reporting is fantastic , easy to use and provides you with an accurate account to easily manage your operation.
Question:
What differentiates this product or service from the competition?
Answer:
Although GuestRevu provides an easy-to-use platform with excellent automation, their unwavering passion for their clients is their most distinctive selling feature (and also one of the key reasons we chose to partner with them). Every decision and action from their side is centred around the properties they work with. This shows a love for customer satisfaction that we definitely share!
Showing all answers to: "What differentiates this product or service from the competition?"
Although GuestRevu provides an easy-to-use platform with excellent automation, their unwavering passion for their clients is their most distinctive selling feature (and also one of the key reasons we chose to partner with them). Every decision and action from their side is centred around the properties they work with. This shows a love for customer satisfaction that we definitely share!
The product stands out for it's focus on reputation management, it's ease of use and integrations means that it stands out from the competition in this domain.
There is a reason that this platform has won the award 5 years running.
What differentiates GuestRevu from the competition is its unmatched combination of user-friendliness, automation, a passionate and dedicated team, ease of integration, and exceptional reporting capabilities. The GuestRevu team is brilliant, for us as partners and for our mutual customers that praise their excellent customer success team!
The team at GuestRevu are passionate about helping hotels improve their online reputation and that really shines through in their support and service. The sentiment analysis and trend tracking features also give a competitive edge.
GuestRevu is the leading platform with the most user friendly and automated suite on the market, Our clients highly recommend it as ' The best feedback platform available to hotels'. Excellent onboarding, support and training is at the forefront of our mutual clients experience.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
If you're not already 100% sold on the importance of managing your property's reputation, try GuestRevu's Lite product, which is the free version of their software. That way you'll quickly be able to see how this product can revolutionise your business.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
If you're not already 100% sold on the importance of managing your property's reputation, try GuestRevu's Lite product, which is the free version of their software. That way you'll quickly be able to see how this product can revolutionise your business.
Reputation management can help boost your revenue, especially when guests are shopping around, they will look at your review scores on multiple platforms.
Using the functionality that allows good reviews to go direct to review platforms and bad reviews to you to then deal with the clients issues is a great piece of functionality.
See it for yourself - schedule a demo with GuestRevu. For hoteliers, it's a game-changer. With its real-time feedback, competitive analysis, and unwavering support, it's a must-have to enhance guest experiences and improve service delivery. Don't hesitate to invest in this tool and watch your hotel's online reputation and overall success thrive.
When choosing a reputation management you should check functionality of competitor benchmarking, trend analysis, review response (single platform for all reviews?) and review alerts. Hotels belonging to groups should also check enterprise level reporting.
I would highly recommend setting up GuestRevu in your premises, working with an integrated PMS and HMS platform it further automates your process, increasing the delivery to your customers, getting accurate feedback and responses to assist in your day to day operation.
Recommended by
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Posts
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Support
Verified Support
GuestRevu has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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