Collect Guest Surveys to Improve Operations
GuestRevu (Surveys)
4.7 (324 REVIEWS)
GuestRevu (Surveys)
Ranked 2 (out of 26) in Guest Surveys & Feedback
Get the valuable feedback you need to improve your guest experience.
94% recommended by 340 hotels
Ratings Summary
Recommended by
Achievements
This vendor's trending score is rising, GuestRevu (Surveys) is the #1 most trending product in the Guest Surveys & Feedback category (out of 26) and the #64 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreGuestRevu has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseHoteliers voted GuestRevu as the #1 Guest Surveys & Feedback provider in the 2023 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceHotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Capabilities
Customisable surveys for brand consistency
Smart survey logic for quicker surveys
Multiple surveys for different experiences
Automated surveys with PMS integrations
Features
Survey Builder
Delivery Channels
Review Generation
Follow-up & Resolution
Reporting, Analytics & Insights
Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Collect Guest Surveys to Improve Operations
Guarantee that every guest leaves satisfied.
Collect Feedback at Every Touchpoint in the Guest Journey
Popularity by Segment
Size
32 | X-Small (1-9 room)
49 | Small (10-24 room)
105 | Medium (25-74 room)
52 | Large (75-199 room)
40 | X-Large (200+ room)
Country
198 | South Africa
88 | United Kingdom
13 | Kenya
10 | United States of America
8 | Zimbabwe
6 | Zambia
5 | Botswana
5 | Ireland
5 | Tanzania
4 | Mauritius
3 | Uganda
3 | Cambodia
3 | Namibia
2 | Poland
2 | Mozambique
2 | Maldives
2 | India
2 | Malawi
2 | Mexico
2 | France
2 | Greece
2 | Romania
2 | Australia
1 | Congo (Brazzaville)
1 | Swaziland
1 | Israel
1 | Canada
1 | Nigeria
1 | Germany
1 | Netherlands
1 | Iceland
1 | Sierra Leone
1 | Seychelles
1 | Thailand
1 | Rwanda
1 | Italy
1 | Switzerland
1 | Belgium
1 | Ghana
1 | Indonesia
1 | Vanuatu
Type
104 | Luxury Hotels
83 | Boutiques
72 | Resorts
50 | Bed & Breakfast & Inns
46 | Branded Hotels
16 | Extended Stay & Serviced Apartments
12 | RV Parks & Campgrounds
11 | Hostels
11 | Limited Service & Budget Hotels
9 | Airport/Conference Hotels
8 | City Center Hotels
6 | Vacation Rentals & Villas
3 | Motels
2 | Casinos
Region
256 | Africa
107 | Europe
13 | North America
9 | Asia Pacific
3 | Oceania
1 | Middle East
Category
324 | Guest Surveys & Feedback
276 | Reputation Management
Hotelier Rating
Efficient and effective
General Manager from 100 to 199 room Branded Hotel in White River (South Africa)
Gooderson Drakensberg Gardens
General Manager from 100 to 199 room Resort in Underberg (South Africa)
Brilliant software
Operations Executive from 10 to 24 room Luxury Hotel in Sabie Park (South Africa)
Excellent Service
General Manager from 25-49 room Boutique in Seymore (South Africa)
Flexibility
CFO from 25-49 room RV Parks & Campground in Hwange (Zimbabwe)
Great System
General Manager from 75-99 room Boutique in (United Kingdom)
The Hotel Folk Ltd
Digital Marketing Manager from 25-49 room Luxury Hotel in (United Kingdom)
As Tina Turner sang - "Simply the best"
from 200 to 499 room Bed & Breakfast & Inn in Middleton (United Kingdom)
User friendly
Guest Services from 1 to 4 room in Durban (South Africa)
Outstanding product and service
General Manager from 10 to 24 room Boutique in Dar es Salaam (Tanzania)
Expert Q&A and Partner Recommendations
Submit RecommendationWhat does this product or service do well?
GuestRevu is great for keeping track of your reviews, it helps with your guest journey and boosts not only return guests but capturing new guests through boosting online reputation. Easy to use with intuitive functionality that helps increase review score online for direct and OTA reviews.
Showing all answers to: "What does this product or service do well?"
What differentiates this product or service from the competition?
The product stands out for it's focus on reputation management, it's ease of use and integrations means that it stands out from the competition in this domain. There is a reason that this platform has won the award 5 years running.
Showing all answers to: "What differentiates this product or service from the competition?"
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Reputation management can help boost your revenue, especially when guests are shopping around, they will look at your review scores on multiple platforms. Using the functionality that allows good reviews to go direct to review platforms and bad reviews to you to then deal with the clients issues is a great piece of functionality.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Integrations
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GuestRevu has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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