Collect Guest Surveys to Improve Operations
GuestRevu (Surveys)
4.7 (324 REVIEWS)
HT Score
98 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
GuestRevu (Surveys)
Ranked 2 (out of 26) in Guest Surveys & Feedback
Get the valuable feedback you need to improve your guest experience.
94% recommended by 340 hotels
More than 50% of GuestRevu’s reviews come from South Africa.
Ratings Summary
Ease of Use
4.6/5
Customer Support
4.7/5
ROI
4.6/5
Implementation
4.6/5
Recommended by
Achievements
This vendor's trending score is rising, GuestRevu (Surveys) is the #1 most trending product in the Guest Surveys & Feedback category (out of 26) and the #64 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreGuestRevu has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseHoteliers voted GuestRevu as the #1 Guest Surveys & Feedback provider in the 2023 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
About GuestRevu (Surveys)
Founded in 2014 | Headquarters in United Kingdom | 22 employees
• Try GuestRevu LITE • Free Forever • www.guestrevu.com/LITE •
Customisable surveys reflect your brand's look and feel, while asking the questions your business needs answers to. Dynamic smart surveys ask relevant questions to drill down to the heart of your guests' experiences (request a demo on our website, linked below). Multiple surveys help you analyse different aspects of your offering, different party sizes, or room types – collect guest feedback about what matters most
Capabilities
Customisable surveys for brand consistency
Customisable surveys for brand consistency
Customisable surveys reflect your brand's look and feel, while asking the questions your business needs answers to
Smart survey logic for quicker surveys
Smart survey logic for quicker surveys
Dynamic smart surveys only ask relevant questions to drill down to the heart of your guests' experiences
Multiple surveys for different experiences
Multiple surveys for different experiences
Multiple surveys help you analyse different aspects of your offering, different party sizes, or room types – collect guest feedback about what matters most
Automated surveys with PMS integrations
Automated surveys with PMS integrations
Automated integrations with other leading hospitality technology solutions reduce your workload, save you time and give you powerful access to your data
Feedback notifications and reports
Feedback notifications and reports
Notifications and reports can be delivered to your inbox, viewed online in your dashboard, or downloaded in multiple file formats
Features
Survey Builder
4/5 features
Delivery Channels
4/5 features
Review Generation
4/5 features
Follow-up & Resolution
4/5 features
Reporting, Analytics & Insights
4/5 features
Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Get an Instant Price Estimate
Enter your room count to get an instant price estimate for your property
No matching results
Compare GuestRevu to Top Alternatives
Guarantee that every guest leaves satisfied.
Collect Feedback at Every Touchpoint in the Guest Journey
Want to find out if GuestRevu is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
Popularity by Segment
Size
32 | X-Small (1-9 room)
49 | Small (10-24 room)
105 | Medium (25-74 room)
52 | Large (75-199 room)
40 | X-Large (200+ room)
Country
198 | South Africa
88 | United Kingdom
13 | Kenya
10 | United States of America
8 | Zimbabwe
6 | Zambia
5 | Botswana
5 | Ireland
5 | Tanzania
4 | Mauritius
3 | Uganda
3 | Cambodia
3 | Namibia
2 | Poland
2 | Mozambique
2 | Maldives
2 | India
2 | Malawi
2 | Mexico
2 | France
2 | Greece
2 | Romania
2 | Australia
1 | Congo (Brazzaville)
1 | Swaziland
1 | Israel
1 | Canada
1 | Nigeria
1 | Germany
1 | Netherlands
1 | Iceland
1 | Sierra Leone
1 | Seychelles
1 | Thailand
1 | Rwanda
1 | Italy
1 | Switzerland
1 | Belgium
1 | Ghana
1 | Indonesia
1 | Vanuatu
Type
104 | Luxury Hotels
83 | Boutiques
72 | Resorts
50 | Bed & Breakfast & Inns
46 | Branded Hotels
16 | Extended Stay & Serviced Apartments
12 | RV Parks & Campgrounds
11 | Hostels
11 | Limited Service & Budget Hotels
9 | Airport/Conference Hotels
8 | City Center Hotels
6 | Vacation Rentals & Villas
3 | Motels
2 | Casinos
Region
256 | Africa
107 | Europe
13 | North America
9 | Asia Pacific
3 | Oceania
1 | Middle East
Category
324 | Guest Surveys & Feedback
276 | Reputation Management
Hotelier Rating
10
Efficient and effective
General Manager from 100 to 199 room Branded Hotel in White River (South Africa)
Verified
7 days ago
The ease with which it correlates all the reviews into a simple, easily manageable format - allowing quick response time
South Africa
South Africa
General Manager
Large Hotel
10
Gooderson Drakensberg Gardens
General Manager from 100 to 199 room Resort in Underberg (South Africa)
Verified
18 days ago
Perfect tool for review analysis on guest experience for hotel managers and our teams. Always had great service, feedback and support. No issues!
South Africa
South Africa
General Manager
Large Hotel
10
Brilliant software
Operations Executive from 10 to 24 room Luxury Hotel in Sabie Park (South Africa)
Verified
20 days ago
The visuals displays automatically and it is very relevant to our monthly reporting. The system is easy to use and the support team, especially Natalie is always eager to assist.
South Africa
South Africa
Operations Executive
Small Hotel
10
Excellent Service
General Manager from 25-49 room Boutique in Seymore (South Africa)
Verified
20 days ago
Great support from the consultants. Friendliness and patience in resolving problems. Easy to use and fully explained on how to use the different products on Guestrevu.
South Africa
South Africa
General Manager
Medium Hotel
10
Flexibility
CFO from 25-49 room RV Parks & Campground in Hwange (Zimbabwe)
Verified
21 days ago
Simplicity with which feedback can be collated from guests. Outside the product itself, the service has been superb and the willingness and ability to adapt to our needs has been outstanding.
Zimbabwe
Zimbabwe
CFO
Medium Hotel
10
Great System
General Manager from 75-99 room Boutique in (United Kingdom)
Verified
21 days ago
The Guest Revu platform consolidates our primary guest experience metrics into a format that allows us to compare and gain a precise understanding of our performance. This tool significantly aids in our commitment to actively listen to our guests and assess our overall performance.
United Kingdom
United Kingdom
General Manager
Large Hotel
10
The Hotel Folk Ltd
Digital Marketing Manager from 25-49 room Luxury Hotel in (United Kingdom)
Verified
22 days ago
Insight-driven using their data to support out business decisions. Helpful and responsive account management, always happy to partner with other agencies to aid collaboration
United Kingdom
United Kingdom
Digital Marketing Manager
Medium Hotel
10
As Tina Turner sang - "Simply the best"
from 200 to 499 room Bed & Breakfast & Inn in Middleton (United Kingdom)
Verified
25 days ago
Easy to set up, the guest surveys are easy to change and adapt as your business changes. Any issue is always resolved quickly and any glitch rectified as well, and they will take onboard any feedback to improve the product
United Kingdom
United Kingdom
X-Large Hotel
9
User friendly
Guest Services from 1 to 4 room in Durban (South Africa)
Verified
25 days ago
The system is user friendly and when you have difficulty or if you want assistance one of their friendly support consultants are able to assist. I previously used Tracy and she was such a pleasure that I mailed her directly. I used Jamey in my last request and will absolutely be using her moving forward. The people make an organisation my t...
South Africa
South Africa
Guest Services
X-Small Hotel
10
Outstanding product and service
General Manager from 10 to 24 room Boutique in Dar es Salaam (Tanzania)
Verified
26 days ago
You get accurate guest feedback and can resolve any potential issue immediately. You get to see your competitor analysis and see where you can improve your online scores. The reporting structures are also very user-friendly.
Tanzania
Tanzania
General Manager
Small Hotel
- 1
- 2
- 3
- 4
- 5
- 6
- ...
- 33
Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
GuestRevu is great for keeping track of your reviews, it helps with your guest journey and boosts not only return guests but capturing new guests through boosting online reputation. Easy to use with intuitive functionality that helps increase review score online for direct and OTA reviews.
Showing all answers to: "What does this product or service do well?"
GuestRevu is great for keeping track of your reviews, it helps with your guest journey and boosts not only return guests but capturing new guests through boosting online reputation.
Easy to use with intuitive functionality that helps increase review score online for direct and OTA reviews.
GuestRevu excels in providing the hospitality industry with a user-friendly, interactive, and effective platform for online reputation management and review handling. Its fantastic reporting and customised questionnaires set it apart as an essential partner for businesses looking to enhance their online presence and guest satisfaction. GuestRevu is a great integration partner for For-Sight and its mutual customers.
GuestRevu allows you to keep track of you reviews and reputation in one place, by tracking your reviews from across multiple platforms. Crucially GuestRevu also helps you to improve your review scores
GuestRevu is an amazing partner for RoomRaccoon and its mutual clients. It is a great platform to manage your online reputation and review management.The reporting is fantastic , easy to use and provides you with an accurate account to easily manage your operation.
GuestRevu provides guest feedback and online reputation management tools tailor-made for the hospitality industry. Their product is vital to helping hoteliers around the world gain a deeper, guest-focused understanding of operational strengths and weaknesses, monitor and manage their online reputation and reviews, and improve guest satisfaction.
Question:
What differentiates this product or service from the competition?
Answer:
The product stands out for it's focus on reputation management, it's ease of use and integrations means that it stands out from the competition in this domain. There is a reason that this platform has won the award 5 years running.
Showing all answers to: "What differentiates this product or service from the competition?"
The product stands out for it's focus on reputation management, it's ease of use and integrations means that it stands out from the competition in this domain.
There is a reason that this platform has won the award 5 years running.
What differentiates GuestRevu from the competition is its unmatched combination of user-friendliness, automation, a passionate and dedicated team, ease of integration, and exceptional reporting capabilities. The GuestRevu team is brilliant, for us as partners and for our mutual customers that praise their excellent customer success team!
The team at GuestRevu are passionate about helping hotels improve their online reputation and that really shines through in their support and service. The sentiment analysis and trend tracking features also give a competitive edge.
GuestRevu is the leading platform with the most user friendly and automated suite on the market, Our clients highly recommend it as ' The best feedback platform available to hotels'. Excellent onboarding, support and training is at the forefront of our mutual clients experience.
The team at GuestRevu are amazing! They are truly passionate about helping hotels streamline their operations and gain a deeper understanding of what their guests need. They are an absolute pleasure to work with!
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Reputation management can help boost your revenue, especially when guests are shopping around, they will look at your review scores on multiple platforms. Using the functionality that allows good reviews to go direct to review platforms and bad reviews to you to then deal with the clients issues is a great piece of functionality.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Reputation management can help boost your revenue, especially when guests are shopping around, they will look at your review scores on multiple platforms.
Using the functionality that allows good reviews to go direct to review platforms and bad reviews to you to then deal with the clients issues is a great piece of functionality.
See it for yourself - schedule a demo with GuestRevu. For hoteliers, it's a game-changer. With its real-time feedback, competitive analysis, and unwavering support, it's a must-have to enhance guest experiences and improve service delivery. Don't hesitate to invest in this tool and watch your hotel's online reputation and overall success thrive.
When choosing a reputation management you should check functionality of competitor benchmarking, trend analysis, review response (single platform for all reviews?) and review alerts. Hotels belonging to groups should also check enterprise level reporting.
I would highly recommend setting up GuestRevu in your premises, working with an integrated PMS and HMS platform it further automates your process, increasing the delivery to your customers, getting accurate feedback and responses to assist in your day to day operation.
GuestRevu recently launched GuestRevu Lite – the free version of their award-winning software. I recommend hotels sign up and see how using a guest feedback solution like GuestRevu can transform their business.
Recommended by
Edward Kerr
Market Head
@
RoomRaccoon
Maud Bruyere
Marketing Manager
@
For-Sight
George Titlow
Sales Director
@
Right Revenue
Steven Reffin
Partnership Manager
@
RoomRaccoon
Lindsay Krause
PR Manager
@
RoomRaccoon
Edward Kerr
Market Head
@
RoomRaccoon
Maud Bruyere
Marketing Manager
@
For-Sight
George Titlow
Sales Director
@
Right Revenue
Steven Reffin
Partnership Manager
@
RoomRaccoon
Lindsay Krause
PR Manager
@
RoomRaccoon
David Byrne
Sales Director
@
AskSuite
Ian Lumsden
Sales & Marketing Director
@
Ankerdata Hospitality Systems (Pty) Ltd
Alasdair Fawcett
Business Manager, SiteMinder Ecosystem
@
SiteMinder
Ekkapol Unsai
Hotel Manager
@
Lub d Phuket Patong
Syed Abbas
Operations Support Supervisor
@
Lub d
Paula Carreirão
Marketing Analyst
@
Asksuite Hotel Chatbot
Julie Grieve
Founder & CEO
@
Criton
Leon Pijpers
Chief Marketing Officer
@
RoomRaccoon
Eva Fayemi
Partner Manager
@
Mews Systems
Ruben Westmeijer
Head of Channel Sales
@
Mews
Ian Sloan
VP Customer Success
@
Avvio
Jamie McBride
Marketing Manager
@
For-Sight
Sara Canatario
Product Marketing Manager
@
Guestline
Iliyana Asenova
Marketing Specialist
@
Clock Software
Suzette Niemand
Owner
@
Villa Le View Guesthouse
Ian Lumsden
Sales & Marketing Director
@
Ankerdata Hospitality (Pty) Ltd
Ruben Westmeijer
Head of Channel Sales
@
Mews Systems
Eva Fayemi
Partnerships Manager
@
Mews Systems
Are you a consultant or vendor that recommends GuestRevu?
Leave a recommendation
Integrations
Need help with an integration?
SPONSORED
Find Great Pairing Apps
No matching results
No matching results
| Company | Functionality | |
|---|---|---|
|
SiteMinder
92% recommended by 1792 hotels |
Channel Managers
|
|
|
Cloudbeds
91% recommended by 1253 hotels |
Channel Managers
+3 more |
|
|
Little Hotelier
89% recommended by 783 hotels |
Hotel Management Software
|
|
|
RoomRaccoon
97% recommended by 509 hotels |
Booking Engine
+3 more |
|
|
Oracle Hospitality
90% recommended by 468 hotels |
Property Management Systems
|
|
|
Asksuite
98% recommended by 455 hotels |
Hotel Chatbots
|
|
|
Mews
90% recommended by 406 hotels |
Hotel Management Software
+2 more |
|
|
Bookassist
94% recommended by 355 hotels |
Booking Engine
|
|
|
SHR Group
96% recommended by 312 hotels |
Booking Engine
|
|
|
HOTELTIME
93% recommended by 282 hotels |
Property Management Systems
|
Support
Verified Support
GuestRevu has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
Still gathering info?
Schedule a free 30-minute product demo consultation
Schedule free demo
TrustYou
Guest Surveys & Feedback
4.4 (367 REVIEWS)
Benbria
Guest Surveys & Feedback
Flexkeeping
Guest Surveys & Feedback
4.9 (150 REVIEWS)
SPONSORED
Users also recommend shows related products from Premium Members that come most recommended by hoteliers with high HT Scores.
Learn More
Download the Free Guide
Your guide was sent!
Your guide was successfully sent to .
Sponsored by
Medallia
Download the Free Guide
Your guide was sent!
Your guide was successfully sent to .