GuestRevu (Surveys)

Ranked 1 (out of 26) in Guest Surveys & Feedback

Guest Surveys & Feedback

Get the valuable feedback you need to improve your guest experience.

Ratings Snapshot

Certificate of Excellence
Read 291 reviews
95%
Recommend
HTR Score icon
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #1 out of 26 in Guest Surveys & Feedback

Ease of Use
4.6/5
ROI
4.6/5
Implementation
4.6/5
Customer Support
4.7/5
Verified Customer Support

GuestRevu’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more
Most popular for
  • Luxury Hotels 77 verified reviews
    94%
    77 verified reviews
  • Boutiques Leader: GuestRevu
    94%
    61 verified reviews
  • Resorts Leader: TrustYou
    96%
    56 verified reviews
  • Bed & Breakfast & Inns Leader: GuestRevu
    92%
    33 verified reviews
  • Branded Hotels Leader: GuestRevu
    98%
    32 verified reviews
  • Extended Stay & Serviced Apartments 11 verified reviews
    88%
    11 verified reviews
  • RV Parks & Campgrounds 9 verified reviews
    96%
    9 verified reviews
  • Limited Service & Budget Hotels 7 verified reviews
    96%
    7 verified reviews
  • Airport/Conference Hotels Leader: TrustYou
    100%
    7 verified reviews
  • Hostels Leader: GuestRevu
    99%
    7 verified reviews
  • City Center Hotels 5 verified reviews
    94%
    5 verified reviews
  • Vacation Rentals & Villas 4 verified reviews
    98%
    4 verified reviews
  • Motels 3 verified reviews
    100%
    3 verified reviews

GuestRevu (Surveys) Overview

Top Alternative: TrustYou (Guest Surveys)

GuestRevu (Surveys) Overview

• Try GuestRevu LITE • Free Forever • guestrevu.com/get-guestrevu-lite • Customisable surveys reflect your brand's look and feel, while asking the questions your business needs answers to. Dynamic smart surveys ask relevant questions to drill down to the heart of your guests' experiences (request a demo on our website, linked below). Multiple surveys help you analyse different aspects o...

About GuestRevu

Founded in 2014 | Headquarters in United Kingdom | 22 employees

Integrates with

  • Property Management Systems
  • Channel Managers
  • Hotel Management Software
Browse integrations (34 verified)

Pros & Cons

Like 95% recommend

MD

With Guest Revu we are able to improve our product by monitoring guest feedback and acting accordingly. It gives great stats and we are quickly able to pick up trends, good or bad. Also like the fact that it is so custom...

Executive Chef

-We saw improved service due to corrections made after -learnt to interact more with guests while at the hotel -Timeous feedback

Marketing

We can always count on David and his team to assist with any queries we need sorted out quickly. As a five star hotel, we rely on the very best service providers in the industry and guesRevu is defintily one of our top p...

Head of Digital Media

For us, an online survey that we could direct restaurant guests to, alongside the one that is sent to hotel guests, would help us get a more rounded picture of our business as a whole

Owner

Can't think of anything right now. All good so far. I don't really use the control panel, cant see the benefit as its all in the monthly email

Operational Manager

The automated help desk did not workout well for me. It took a few questions until I was connected to a real person.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

The GuestRevu Products provide one of the most vital pieces of information for a potential guest choosing their Hotel. One of their products , the Reputation Management tool manages all of the previous guests reviews.

by David Byrne (AskSuite) on December 15, 2021

See more answers (13)
Question:

What differentiates this product or service from the competition?

Answer:

GuestRevus products are easy to use, easy to integrate and easily manageable. This makes the collobartion of all the Hotels reviews a simple process but yet very effective. The team are also very easy to deal with.

by David Byrne (AskSuite) on December 15, 2021

See more answers (13)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

My advice would be to get full visibility of the product, i.e a Demo. The Demo will show. you the power of the tools to enable your Hotel to present the reviews and Surveys to the potential clients and past clients.

by David Byrne (AskSuite) on December 15, 2021

See more answers (13)
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+ 11 recommend
Recommended by Show More (9)

Find the perfect fit

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GETTING STARTED

Download the 2023 Guest Surveys & Feedback buyer’s guide

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Features

Survey Builder

4/5 features

Delivery Channels

4/5 features

Review Generation

4/5 features

Follow-up & Resolution

4/5 features

Reporting, Analytics & Insights

4/5 features

Active Markets

MARKETS SERVED
  • Central America
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • South Africa
  • United Kingdom
  • Kenya
  • United States of America
  • Zimbabwe
  • Botswana
  • Ireland
  • Zambia
  • Mauritius

291 Verified GuestRevu Reviews

Likelihood to Recommend
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November 18, 2022

GuestRevu (Surveys) Review: Great Product

Executive Dean from Boutiques in Port Alfred (South Africa)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

I like the fact that the product works, gets us our insights, and is super easy to use and to share. The downtime is nonexistent and customer service almost instant.

What do you dislike or think could be improved?

A dedicated cellphone app would be awesome so all team members could have instant access to reviews and overviews. That would really future proof the product.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

November 17, 2022

GuestRevu (Surveys) Review: Easy, Simple Interface

General Manager from Luxury Hotels in Bainbridge (United Kingdom)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

The Guest Revu dashboard is easy to use and has so much functionality to select a simple view of comments or a detailed version which can be filtered by almost every service rating or keyword!

What do you dislike or think could be improved?

nothing, the team are helpful and quick to respond to queriesthe notifications are useful and identify negative reviews brilliantly so we can respond immediately

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

November 14, 2022

GuestRevu (Surveys) Review: Quick,. Effective Feedback

General Manager from Other in Hibberdene (South Africa)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Speed at which you get reviews and can respond. Being able to customize areas of feedback. Being able to compare your property to others in a similar category

What do you dislike or think could be improved?

Sometimes a word pops up in the algorithm showing negative sentiment which is not a true reflection of the review

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
n/a

November 14, 2022

GuestRevu (Surveys) Review: Excpetional Service

Marketing Adminstrator from Branded Hotels in Sandton (South Africa)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

We have worked with GuestRevu for a number of years and the service has always been top notch! The system works perfectly to report back on what our customers experience during their stay and how we can m...

What do you dislike or think could be improved?

For what I require and access in terms of reporting, I do not need any improvemnets. The system works perfectly for my needs

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

November 14, 2022

GuestRevu (Surveys) Review: excellent service and professional support

Group Marketing & Sales Manager from Branded Hotels in Sandton (South Africa)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

excellent service and professional support - manage a number of accounts so enjoy the easy to use dashboard for reviews, reports etc

What do you dislike or think could be improved?

all good - no area needed for improvement. Really happy withthe service and support offered by the team - always quick to respond and assist

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

November 11, 2022

GuestRevu (Surveys) Review: Excellent Service

Marketing from Luxury Hotels in Sandton (South Africa)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

We can always count on David and his team to assist with any queries we need sorted out quickly. As a five star hotel, we rely on the very best service providers in the industry and guesRevu is defintily ...

What do you dislike or think could be improved?

Absolutely nothing! We have always been happy with the service received from the group. We will happily recommend their service when we can.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Freemium (hotel can trial for free)
30 day trial
Monthly subscription (/room/month)
$3/room/month - $6/room/month

Recent News & Content

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Popular GuestRevu (Surveys) Integrations

View all (34 GuestRevu Integrations)