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GuestRevu (Surveys)
4.7 (573 REVIEWS)
HT Score
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Abhishek, Kim, Carys + 37 more experts recommend GuestRevu
Read Recommendations
GuestRevu (Surveys)
Ranked 1 (out of 25) in Guest Survey Software
2026 Winner
Hotel Software
Hoteliers voted GuestRevu as the #1 Guest Survey Software provider in the 2026 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldGet the valuable feedback you need to improve your guest experience.
95% recommended by 574 hotels
Mint Hotels, Code Pod Hostels, Providence Hospitality & 571 others
Bell - AI powered product analyst
I analyzed all of GuestRevu’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
GuestRevu excels in simplifying guest feedback through intuitive dashboards, customizable surveys, and seamless integrations, thus enhancing hotel operations. Users appreciate its automated reporting and sentiment analysis, which help in improving service quality and increasing guest satisfaction. However, some highlight the need for more advanced customization and integration options to further streamline hotel management processes.
Mint Hotels, Code Pod Hostels, Providence Hospitality & 571 others
Read their reviewsPartners say
Industry experts recommend GuestRevu for its exceptional reputation management and feedback collection in the hospitality sector. Tailor-made for hotels, it combines robust analytics, effective integration with PMS systems, and innovative AI features to streamline operations. GuestRevu stands out for its seamless survey customizations and actionable insights that enhance guest satisfaction and boost reputation. While minor complexities in onboarding might arise, the platform's unparalleled automation and commitment to client success make it a noteworthy choice.
Abhishek, Kim, Carys and 29 others
Read their recommendationsWhat Types of Hotels GuestRevu is Popular For
Size
74 | X-Small (1-9 room)
250 | Small (10-49 room)
153 | Mid-Sized (50-99 room)
166 | Large (100-499 room)
25 | X-Large (500+ room)
Country
324 | South Africa
109 | United Kingdom
39 | United States
19 | Kenya
14 | Zimbabwe
12 | Botswana
9 | Canada
9 | Tanzania
9 | Zambia
6 | Thailand
5 | Uganda
5 | Switzerland
5 | Ireland
5 | Namibia
4 | Maldives
4 | France
4 | Indonesia
4 | Australia
3 | Cambodia
3 | Greece
3 | Malawi
3 | Mexico
3 | Cyprus
3 | India
3 | Sri Lanka
3 | Malta
3 | Turkey
3 | Mozambique
3 | Romania
2 | Spain
2 | Netherlands
2 | Italy
2 | Poland
2 | Seychelles
2 | Belgium
2 | Germany
1 | China
1 | Korea, South
1 | Serbia
1 | Swaziland
1 | Qatar
1 | Singapore
1 | Saint Vincent and the Grenadines
1 | Denmark
1 | Israel
1 | New Zealand
1 | Nigeria
1 | Sierra Leone
1 | Iceland
1 | Antigua and Barbuda
1 | Virgin Islands, U.S.
1 | Argentina
1 | Ghana
1 | Japan
1 | Congo (Brazzaville)
1 | Bangladesh
Type
323 | Luxury Hotels
301 | Boutique Hotels
253 | Bed & Breakfast & Inns
234 | Resorts
182 | Airport/Conference Hotels
139 | Branded Hotels
125 | Limited Service & Budget Hotels
105 | City Center Hotels
61 | Extended Stay & Serviced Apartments
30 | Hostels
21 | RV Parks & Campgrounds
17 | Vacation Rentals & Villas
14 | Casinos
8 | Motels
Region
410 | Africa
150 | Europe
51 | North America
28 | Asia Pacific
5 | Oceania
5 | Middle East
3 | Central America
1 | South America
Category
573 | Guest Survey Software
442 | Reputation Management
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What is GuestRevu?
Founded in 2014 | Headquarters in United Kingdom | 22 employees
GuestRevu (Surveys) is a guest feedback and reputation management tool specifically designed for the hospitality industry. It helps hoteliers gather and analyze guest feedback through customizable surveys that reflect the brand's identity. These surveys are dynamic, asking relevant questions to uncover detailed insights about guest experiences.
The platform consolidates reviews from various online platforms into a single, user-friendly dashboard, enabling easy tracking and prompt response to feedback. Detailed analytics assist in identifying areas for service enhancement, thereby boosting online reputation and guest satisfaction. Timely email notifications and integration with major OTAs ensure seamless operation within existing business processes. This tool allows hotels to improve their offerings by understanding what's most important to their guests.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of GuestRevu products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
GuestRevu Reviews Analyzed: 101
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
GuestRevu Expert Recommendations Analyzed: 25
Read expert recommendationsDescription provided by GuestRevu
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
GuestRevu's Provided Description:
"• Try GuestRevu LITE • Free Forever • www.guestrevu.com/LITE • Customisable surveys reflect your brand's look and feel, while asking the questions your business needs answers to. Dynamic smart surveys ask relevant questions to drill down to the heart of your guests' experiences (request a demo on our website, linked below). Multiple surveys help you analyse different aspects of your offering, different party sizes, or room types – collect guest feedback about what matters most"
FAQs
Capabilities
Customisable surveys for brand consistency
Customisable surveys for brand consistency
Customisable surveys reflect your brand's look and feel, while asking the questions your business needs answers to
Smart survey logic for quicker surveys
Smart survey logic for quicker surveys
Dynamic smart surveys only ask relevant questions to drill down to the heart of your guests' experiences
Multiple surveys for different experiences
Multiple surveys for different experiences
Multiple surveys help you analyse different aspects of your offering, different party sizes, or room types – collect guest feedback about what matters most
Automated surveys with PMS integrations
Automated surveys with PMS integrations
Automated integrations with other leading hospitality technology solutions reduce your workload, save you time and give you powerful access to your data
Feedback notifications and reports
Feedback notifications and reports
Notifications and reports can be delivered to your inbox, viewed online in your dashboard, or downloaded in multiple file formats
Features
Survey Builder
4/5 features
Delivery Channels
4/5 features
Review Generation
4/5 features
Follow-up & Resolution
4/5 features
Reporting, Analytics & Insights
4/5 features
GuestRevu Reviews Summary
Ease of Use
4.7/5
Customer Support
4.8/5
ROI
4.7/5
Implementation
4.7/5
Recommended by
Achievements
This vendor's trending score is rising, GuestRevu (Surveys) is the #1 most trending product in the Guest Survey Software category (out of 25) and the #4 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreGuestRevu has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseHoteliers voted GuestRevu as the #1 Guest Survey Software provider in the 2026 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
GuestRevu Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Get an Instant Price Estimate
Enter your room count to get an instant price estimate for your property
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GuestRevu Case Studies
How Oceana Used GuestRevu to Improve Feedback Quality and Benchmark Their Guest Experience
Port Alfred (South Africa)
How CODE The Court Used GuestRevu to Gather Specific Insights and Build Its Online Reputation from Day One
Edinburgh (United Kingdom)
How Royal St Andrews Streamlined Guest Feedback and Online Reputation Management from Day One with GuestRevu
Port Alfred (South Africa)
How The Cottage Hotel Increased Review Volume by 430% and Showcases Guest Feedback on Its Website with GuestRevu
Hope Cove (United Kingdom)
How Pamarah Lodge Understood Guest Experience Better and Achieved an NPS of 91 with GuestRevu
Victoria Falls (Zimbabwe)
How The Hotel Folk Used GuestRevu to Understand Guest Behavior and Adapt to Their Needs to Drive Direct Bookings
Babergh District (United Kingdom)
GuestRevu, RoomRaccoon and MINT Hotels - how this tech integration worked perfectly for innovative manageMINT
Sandton (South Africa)
References
"I wouldn't hesitate recommending any hotelier puts this platform into use as soon as possible. The insights we've gained from GuestRevu have been absolutely valuable to our business and I couldn't recommend it highly enough."
Laurence Wall
Director of Operations @
The Crazy Bear Hotel - Beaconsfield
"Before we had some knowledge, but now we can go deep into it. We can aggregate comments from our guests about a specific building, or a specific type of apartment — what are the issues, positive or negative. So we are able to make changes based on the insight we get"
Kat Kunze
Global Sales Leader @
VISIONAPARTMENTS Zurich Albertstrasse
"It was the product demo we had that convinced us to implement GuestRevu questionnaires. Just seeing what we could do with the questionnaire and how much easier and more useful this was than our previous comment cards - it was a no brainer!"
Gareth Jones
Revenue Supervisor @
Hotel Portmeirion
"I was unsure of the extra cost to start, but once we saw the clear information provided and the amount of responses we were getting from the trail, then to roll it out [to the rest of the group] was a simple decision. It’s is a natural add on to our site business meetings. We can also see repeating issues and therefore are able to deal with them faster."
Kevin Charity
CEO @
The Coaching Inn
"I was unsure of the extra cost to start, but once we saw the clear information provided and the amount of responses we were getting from the trail, then to roll it out [to the rest of the group] was a simple decision. It’s is a natural add on to our site business meetings. We can also see repeating issues and therefore are able to deal with them faster."
Kevin Charity
CEO @
The Coaching Inn
"I would highly recommend GuestRevu, as it truly allows you build that open bridge between management and customers, and get on a more personal level with your guests and see things through their eyes."
Tarek Aboudib
General Manager @
Sandy Beach Hotel & Resort
"Through GuestRevu, we are able to ensure that the quality of all the lodges that fall within the reserve remain high. Every month, we receive customised guest feedback reports that form a large part of management decisions that are made day to day."
Mat Matysik
Marketing Manager @
Shamwari Private Game Reserve Lodges
"GuestRevu has completely changed the way we manage our business from the way we interact with our guests to how we market, plan for the future and how we develop our business with our guests in mind. Our guest feedback is at an all-time high and by getting this honest and clear feedback we have been able to raise our standards and respond quickly to any issues that may arise. I see us having a long relationship with GuestRevu."
Daniel Thompson
General Manager @
Mullion Cove Hotel & Spa
Featured Customers
More Products by GuestRevu
Hotelier Rating
Looking for specific info?
10
GuestRevu has proven to be a valuable platform for gathering and analyzing guest feedback. The automated surveys and integration with booking systems make the process seamless, while the reporting tools — especially sentiment analysis and benchmarking — provide clear insights into both strengths and areas for improvement. These features have helped us make more informed decisions and enhance service quality.
Head of Information Technology from 75-99 room Branded Hotel in Dar es Salaam (Tanzania)
Verified
10 days ago
GuestRevu has been an invaluable tool for our business. The platform makes it easy to collect and analyze guest feedback, helping us understand what our customers truly value.
Tools I love: The automated survey distribution and integration with booking platforms save us time and ensure we capture feedback consistently.
Reports I use: The...
Tanzania
Tanzania
Head of Information Technology
Mid-Sized Hotel
10
Reliable and easy-to-use Guest feedback system
Manager from 10 to 24 room Luxury Hotel in Marloth Park (South Africa)
Verified
7 months ago
User friendly and makes it very easy to collect and analyze guests feedback. the automated reports and alerts help us stay on top of guests experience and improve our service quickly.
South Africa
South Africa
Manager
Small Hotel
9
Most helpful
Manager from 5 to 9 room Bed & Breakfast & Inn in Hermanus (South Africa)
Verified
7 months ago
Attention to detail, they are good with follow up and make sure clients get the best service they can provide. All assistance has been efficient.
South Africa
South Africa
Manager
X-Small Hotel
10
Very powerful Analytical Tool to gauge your property
General Manager from 10 to 24 room Boutique in Franschhoek (South Africa)
Verified
7 months ago
We are extremely satisfied with GuestRevu at our property. By sending review requests to all of our guests, we are able to gather real-time, honest feedback that provides a clear view of how our operations are performing on a day-to-day basis. This process often highlights issues or opportunities that we may not even have been aware of, all...
South Africa
South Africa
General Manager
Small Hotel
10
keeps us updated
guest relations officer from 100 to 199 room Boutique in Umhlanga (South Africa)
Verified
7 months ago
I like that we are kept updated on how the hotel is doing, and to keep doing well so the scores can go up, when we're lacking somewhere, we are always able to pick up.
South Africa
South Africa
guest relations officer
Large Hotel
9
Excellent overview of hotel performance.
Receptionist from 10 to 24 room in Manchester (United Kingdom)
Verified
7 months ago
All reviews and feedback centrally located. Detailed analysis reports. Ease of access and use for staff. Useful tracking of nearest competitors ratings. Highlights areas under performing.
United Kingdom
United Kingdom
Receptionist
Small Hotel
8
The APP is convenient but is very slow most of the times.
Guest Relations Manager from 200 to 499 room Boutique in Sun City (South Africa)
Verified
7 months ago
The AI response on reviews is very convenient and easy to use. The responses are also relevant and easy to read for the guests.
South Africa
South Africa
Guest Relations Manager
Large Hotel
10
Guest survey and guest satisfaction analysis made easy
Quality Assurance Manager from 100 to 199 room Boutique in Le Morne
Verified
7 months ago
10
Easy manage
Director of Rooms from 500+ room in Hong Kong (China)
Verified
7 months ago
I like most that it's an easy-to-manage system—reviews are quick to generate, simple to understand, and operating it is straightforward and user-friendly.
China
China
Director of Rooms
X-Large Hotel
10
Good Analysis of guest feedback
Front Of House Manager from 100 to 199 room Bed & Breakfast & Inn in London (United Kingdom)
Verified
7 months ago
Intuitive Dashboard and robust reporting. It's also very user friendly and easy to navigate. The Net Promoter section is also great.
United Kingdom
United Kingdom
Front Of House Manager
Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
It provides survey link using API so that it can be used in campaign templates to send to guest, where they can fill survey. It has prpper well defined API for Review management and return Survey responses to partner
Showing all answers to: "What does this product or service do well?"
It provides survey link using API so that it can be used in campaign templates to send to guest, where they can fill survey. It has prpper well defined API for Review management and return Survey responses to partner
GuestRevu is widely recognized for its exceptional ability to act as a highly flexible and responsive partner within the hospitality market. They are particularly skilled at actively listening to their customers' needs and feedback, ensuring their product and service offerings are adaptable and tailored. This client-centric approach means they are not just a vendor, but a collaborative partner that readily adjusts to evolving business requirements.
GuestRevu makes collecting and understanding guest feedback incredibly easy. Their platform is clear, and user friendly and gives hotels reliable insights and strong reporting tools to make actionable decisions on data. Really a must for any hotelier looking to improve their reputation.
This software helps hoteliers by giving them an edge when it comes to understanding their guests. It helps you manage expectations, handle complaints and highlight the compliments. It’s great for identifying both problem areas and non problem areas, making it much easier to manage your property. It really becomes your own dedicated guest relations manager.
Automates processes and speeds up work flow, this saves man hours and makes the operation more efficient. It also makes our reputation management look and feel professional with the use of AI in its responses
Question:
What differentiates this product or service from the competition?
Answer:
It works as Full package for review management system. Starting from provide survey link and collect Survey response from guest and provide proper API to return response to partner API in well formatted way
Showing all answers to: "What differentiates this product or service from the competition?"
It works as Full package for review management system. Starting from provide survey link and collect Survey response from guest and provide proper API to return response to partner API in well formatted way
GuestRevu stands out due to its proactive engagement with the market, constantly evolving its offerings based on real-world needs. Crucially, they maintain a technical edge by being at the forefront of integrations with other systems, ensuring seamless, cutting-edge connectivity and data flow, which is often a point of friction with competitors.
The AI module to generate responses to reviews is a massive time saver for hoteliers. GuestRevu have a unique system to build in milestones such as changing menus, building work, new mattresses so hotels can measure and report against feedback at that time and how reviews change.
The team at GuestRevu, they make the difference here, the software is fantastic, but this team with Amy and Chris in the forefront are just the nicest, most professional and willing people to work with.
Easy to navigate, easy to set up and easy to use. We cam have multiple people using / checking this, so that it's not left to one person, and the process involved is automated, which means that this is a process that never falls short.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Good Product to use, However it will become easier to implement by tech partner if you provide clear instruction with your API document for the implementation process and get survey links as well as responses responses submitted by Guests
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Good Product to use, However it will become easier to implement by tech partner if you provide clear instruction with your API document for the implementation process and get survey links as well as responses responses submitted by Guests
Focus rigorously on calculating the projected Return on Investment (ROI) over one to three years —not just for the first few months, and insist on speaking with at least two comparable hotel references to validate their claims of flexibility and integration strength. Treat this assessment with the same critical due diligence you would apply to any major, long-term hotel technology investment.
Go for it! I always recommend GuestRevu to our customers because I’ve seen the transformative results for hotels and their reputation scores. The deep integration we have with GuestRevu enables effective targeting in their guest marketing. The customer service is fast and friendly and the development is always cutting edge and based on hoteliers feedback.
Don't wait to use it, you business will benefit from week one, it is a tool you need, not a nice to have, the GuestRevu team will guide you through the onboarding and train you to maximise GuestRevu. exceeding guest expectations will become your norm and bring about great ROI
Don't underestimate it's use, it can save you time, and give your reviews a professional look. Use it to its upmost, utilising all aspects of the platform, the results will come back 10fold if it is used proactively.
Recommended by
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SR. Tech Lead
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Ankerdata Hospitality Systems
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Cendyn
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Regional Director of Sales
@
Stayntouch
Carys Rees
Key account manager
@
For-Sight
Ian Lumsden
Managing Director
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Ankerdata Hospitality Systems
Sarah Thompson
Revenue Manager
@
Octopus Revenue
Mark Evans
Sales Director
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Head of Hospitality
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Senior PR & Partner Marketing Specialist
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Sales & Marketing Director
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Business Development Manager UK
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Partnerships Manager
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Partnership Management
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Sales Manager
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Logan Fleet
Business Development Manager
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Edward Kerr
Market Head
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Maud Bruyere
Marketing Manager
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Lindsay Krause
PR Manager
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David Byrne
Sales Director
@
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Ian Lumsden
Sales & Marketing Director
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Ankerdata Hospitality Systems (Pty) Ltd
Ekkapol Unsai
Hotel Manager
@
Lub d Phuket Patong
Syed Abbas
Operations Support Supervisor
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Lub d
Julie Grieve
Founder & CEO
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Leon Pijpers
Chief Marketing Officer
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Head of Channel Sales
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VP Customer Success
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Jamie McBride
Marketing Manager
@
For-Sight
Sara Canatario
Product Marketing Manager
@
Guestline
Suzette Niemand
Owner
@
Villa Le View Guesthouse
Are you a consultant or vendor that recommends GuestRevu?
Leave a recommendation
News
GuestRevu
1 month ago
GuestRevu selected as preferred guest intelligence provider for The Leading Hotels of the World
GuestRevu
1 month ago
Entries Open for the 2026 GuestRevu GREAT Awards
GuestRevu
6 months ago
New Study Reveals What Really Drives Guest Survey Response Rates in Hotels
GuestRevu
7 months ago
How Oceana Used GuestRevu to Improve Feedback Quality and Benchmark Their Guest Experience
GuestRevu
7 months ago
How CODE The Court Used GuestRevu to Gather Specific Insights and Build Its Online Reputation from Day One
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7 months ago
SEO Expert Demystifies Getting Your Hotel Found on Google
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7 months ago
How Royal St Andrews Streamlined Guest Feedback and Online Reputation Management from Day One with GuestRevu
GuestRevu
8 months ago
How The Cottage Hotel Increased Review Volume by 430% and Showcases Guest Feedback on Its Website with GuestRevu
GuestRevu
10 months ago
Guestrevu AI Analytics Show Hoteliers the Reasons Behind the Ratings
GuestRevu
10 months ago
GuestRevu and HiJiffy Announce Integration to Gather Guest Feedback via WhatsApp
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1 year ago
African Winners of the GuestRevu GREAT Awards 2024 Announced
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1 year ago
How Pamarah Lodge Understood Guest Experience Better and Achieved an NPS of 91 with GuestRevu
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1 year ago
Winners of the GuestRevu GREAT Awards 2024 Announced
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Shortlisted Hotels for the 2024 GREAT Awards Announced
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2 years ago
Entries open for the 2024 GuestRevu GREAT Awards
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Support
Verified Support
GuestRevu has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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