GuestRevu (Surveys)

Ranked 1 (out of 27) in Guest Surveys & Feedback

Guest Surveys & Feedback

Get the valuable feedback you need to improve your guest experience.

Ratings Snapshot

Certificate of Excellence
Read 202 reviews
93%
Recommend
HTR Score icon
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #1 out of 27 in Guest Surveys & Feedback

Ease of Use
4.5/5
ROI
4.5/5
Implementation
4.6/5
Customer Support
4.7/5
Verified Customer Support

GuestRevu has opened its internal systems to

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Most popular for
  • Boutique Leader: GuestRevu
    93%
    64 verified reviews
  • Resort Leader: TrustYou
    92%
    28 verified reviews
  • Bed & Breakfast Leader: GuestRevu
    89%
    18 verified reviews
  • Branded Leader: TrustYou
    93%
    8 verified reviews
  • Hostel Leader: Experience Hotel
    97%
    7 verified reviews
  • Serviced Apartment 5 verified reviews
    78%
    5 verified reviews
  • Budget 4 verified reviews
    98%
    4 verified reviews
  • Extended Stay Leader: GuestRevu
    95%
    4 verified reviews
  • Villas 3 verified reviews
    100%
    3 verified reviews
  • City Center 3 verified reviews
    97%
    3 verified reviews
  • Vacation Rental Leader: TrustYou
    90%
    1 verified reviews
  • Airport/ conference Leader: TrustYou
    100%
    1 verified reviews

GuestRevu (Surveys) Overview

Top Alternative: Revinate (Surveys)

GuestRevu (Surveys) Overview

Customisable surveys reflect your brand's look and feel, while asking the questions your business needs answers to. Dynamic smart surveys ask relevant questions to drill down to the heart of your guests' experiences (request a demo on our website, linked below). Multiple surveys help you analyse different aspects of your offering, different party sizes, or room types – collect guest feedback ab...

About GuestRevu

Founded in 2014 | Headquarters in United Kingdom | 22 employees

Integrates with

  • Booking Engine
  • Business Intelligence
  • Channel Managers
Browse integrations (31 verified)

Pros & Cons

Like 93% recommend

General Manager from Branded

It is a tool that helps us improve, we get a feedback straight from the guests allowing us the opportunity to rectify any problems that may have arisen in their stay.

ceo from Hostel

Highlights of this service: - regular and accurate reports - readable reports - dedicated help desk Special mention to Jamie-Lee Wentink for her engagement.

Reception manager from Boutique

We are better informed about our product and defects that may exist. This helps identify any defected areas and work towards improving them.

General Manager from Other

Like it as is as the onus rest on the company to change the questions in the survey should they wish

General Manager from Boutique

I believe that GuestRevu offers everything that we could need and the updates allow continual improvement of the products. Usually GuestRevu think of the extras we need before we do!

General Manager from Resort

Not a lot really, new features and improvements are released in time only enhancing the experience.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

GuestRevu offers a great platform that allows hoteliers to easily gather feedback from guests and manage their online reputation as well. The guest questionnaires can be customised and branded to ensure that the hotelier is asking the right questions to the right guests.

by Alasdair Fawcett (SiteMinder) on October 26, 2021

See more answers (11)
Question:

What differentiates this product or service from the competition?

Answer:

GuestRevu sets itself apart by offering an excellent group reporting function that allows the hotelier to track multiple properties in the group from one single dashboard and the hotelier is able to learn from the successes of one property to ensure similar results in the others.

by Alasdair Fawcett (SiteMinder) on October 26, 2021

See more answers (11)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Whether you manage a single property or a group of properties, this solution has tools that can be a great fit for your business. As with all new technologies, get a demo of the solution and make sure it addresses the concerns you have, and don't be afraid to ask the team questions.

by Alasdair Fawcett (SiteMinder) on October 26, 2021

See more answers (11)
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+ 9 recommend
Recommended by Show More (7)

GuestRevu Alternatives

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GETTING STARTED

Download the 2021 Guest Surveys & Feedback buyer’s guide

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Features

  • Mobile Access
  • In app call back
  • In app email response
  • Certified TripAdvisor Review Collection Partner
  • Assign alerts to departments
  • Flexible role based reporting
  • Social review tracking
  • Pre-arrival Surveys
  • On-site/In-Stay Surveys
  • SMS Text Based Surveys
  • Analytics & Sentiment Analysis
  • Real Time Alerts
  • Review Routing
  • Case Management/Ticketing System

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • South Africa
  • United Kingdom
  • United States
  • Kenya
  • Ireland
  • Cambodia
  • Botswana
  • Zambia
  • Zimbabwe

202 Verified GuestRevu Reviews

Likelihood to Recommend
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October 25, 2021

GuestRevu (Surveys) Review: Great Product & Exceptional Customer Service

Recommend 10/10
Full blue star
Full blue star
Full blue star
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Full blue star

What do you like most?

They product provides extremely valuable information our guest's experience. It is extremely customizable so you can get our exactly what is required There are no hidden costs or addons needed to get th...

What do you dislike or think could be improved?

Would be nice if there was more integration with OTA sites so that reviews received via GuestRevue could be pushed back to the OTA site from where the booking originated, as there is currently on integrat...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

October 25, 2021

GuestRevu (Surveys) Review: Great prompt support system - thank you!

owner from Resort in Kenton-on-Sea (South Africa)

Recommend 10/10
Full blue star
Full blue star
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Full blue star

What do you like most?

GuestRevu's prompt attention significantly assists us in keeping in touch with our guest's Reviews, opinions & possible problems thus creating awareness & enabling us to address & resolve possible issues ...

What do you dislike or think could be improved?

All good thanks. Your support is very appreciated & necessary in keeping on top of guest Reviews. This helps in maintaining standards.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

October 08, 2021

GuestRevu (Surveys) Review: Great Technology with superb service to optimise your experience!

Marketing Assistant from Bed & Breakfast in Stellenbosch (South Africa)

Recommend 10/10
Full blue star
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What do you like most?

Great service and guidance, to ensure that you make the best decisions for your property. An efficient platform that highlights information you need to know, to help build relationships with your guests ...

What do you dislike or think could be improved?

Overall great experience with the platform. I would recommend more frequent communication on developments, changes and perhaps a bi-annual check-in to ensure proactive optimisation of the system.

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
4

October 07, 2021

GuestRevu (Surveys) Review: Phenomenal service

General Manager from Other in Cape Town (South Africa)

Recommend 10/10
Full blue star
Full blue star
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Full blue star

What do you like most?

I deal with Tracy Morris, she is prompt in support, problem solver and nothing too much to ask from her. She trained me and my team and showed us how to take full advantage of this service. I spend tim...

What do you dislike or think could be improved?

I wish I could meet Tracy face to face, to invite her to experience a complimentary night at our hotel & thank her personally for her amazing service. With GuestRevu accessing other platforms for reviews,...

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5

October 05, 2021

GuestRevu (Surveys) Review: GuestRevu has assisted us immensely

Chief marketing and sales officer from Other in Nairobi (Kenya)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

The simplicity of their system, but at the same time, the level of intel guest's reviews gives us assists us in gaining a deeper understanding of our guest's experiences at our camps. This allows us to re...

What do you dislike or think could be improved?

Nothing - literally - the GuestRevu system is so easy to work on that there is little need for improvement. Their support team also assist with any enquiry that may arise, thereby ensuring the entire expe...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

October 05, 2021

GuestRevu (Surveys) Review: Support Assistance l GuestRevu Users

Management Coordinator from Resort in Stellenbosch (South Africa)

Recommend 8/10
Full blue star
Full blue star
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What do you like most?

Michelle Bowdler from GuestRevu Support Team assisted us in a very speedy, professional and excellent way. Excellent service at all times.

What do you dislike or think could be improved?

Nothing at this stage, please keep up the excellent work. Support service is always available when you need them. Thanks for the support

Customer Support
5
Ease of Use
4
Value for money
4
Implementation
4

Pricing

Freemium (hotel can trial for free)
30 day trial
Monthly subscription (/room/month)
$3/room/month - $6/room/month

Recent News & Content

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Popular GuestRevu (Surveys) Integrations

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