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GuestRevu (Surveys)

4.7 (573 REVIEWS)

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100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Abhishek, Kim, Carys + 37 more experts recommend GuestRevu

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GuestRevu (Surveys)

4.8 (573 REVIEWS)

Ranked 1 (out of 25) in Guest Survey Software

2026 Winner Hotel Software

Hoteliers voted GuestRevu as the #1 Guest Survey Software provider in the 2026 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Get the valuable feedback you need to improve your guest experience.

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95% recommended by 575 hotels

Mint Hotels, Code Pod Hostels, Providence Hospitality & 572 others

Bell avatar Bell - AI powered product analyst

I analyzed all of GuestRevu’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

GuestRevu excels in simplifying guest feedback through intuitive dashboards, customizable surveys, and seamless integrations, thus enhancing hotel operations. Users appreciate its automated reporting and sentiment analysis, which help in improving service quality and increasing guest satisfaction. However, some highlight the need for more advanced customization and integration options to further streamline hotel management processes.

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Mint Hotels, Code Pod Hostels, Providence Hospitality & 572 others

Read their reviews

Partners say

Industry experts recommend GuestRevu for its exceptional reputation management and feedback collection in the hospitality sector. Tailor-made for hotels, it combines robust analytics, effective integration with PMS systems, and innovative AI features to streamline operations. GuestRevu stands out for its seamless survey customizations and actionable insights that enhance guest satisfaction and boost reputation. While minor complexities in onboarding might arise, the platform's unparalleled automation and commitment to client success make it a noteworthy choice.

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Abhishek, Kim, Carys and 29 others

Read their recommendations

What Types of Hotels GuestRevu is Popular For

Size

74 | X-Small (1-9 room)

249 | Small (10-49 room)

154 | Mid-Sized (50-99 room)

166 | Large (100-499 room)

25 | X-Large (500+ room)

Country

324 | South Africa

109 | United Kingdom

39 | United States

19 | Kenya

14 | Zimbabwe

12 | Botswana

9 | Canada

9 | Tanzania

9 | Zambia

6 | Thailand

5 | Uganda

5 | Switzerland

5 | Ireland

5 | Namibia

4 | Maldives

4 | France

4 | Indonesia

4 | Australia

3 | Cambodia

3 | Greece

3 | Malawi

3 | Mexico

3 | Cyprus

3 | India

3 | Sri Lanka

3 | Malta

3 | Turkey

3 | Mozambique

3 | Romania

2 | Spain

2 | Netherlands

2 | Italy

2 | Poland

2 | Seychelles

2 | Belgium

2 | Germany

1 | China

1 | Korea, South

1 | Serbia

1 | Swaziland

1 | Qatar

1 | Singapore

1 | Saint Vincent and the Grenadines

1 | Denmark

1 | Israel

1 | New Zealand

1 | Nigeria

1 | Sierra Leone

1 | Iceland

1 | Antigua and Barbuda

1 | Virgin Islands, U.S.

1 | Argentina

1 | Ghana

1 | Japan

1 | Congo (Brazzaville)

1 | Bangladesh

Type

323 | Luxury Hotels

302 | Boutique Hotels

251 | Bed & Breakfast & Inns

232 | Resorts

182 | Airport/Conference Hotels

138 | Branded Hotels

124 | Limited Service & Budget Hotels

104 | City Center Hotels

61 | Extended Stay & Serviced Apartments

30 | Hostels

21 | RV Parks & Campgrounds

17 | Vacation Rentals & Villas

14 | Casinos

8 | Motels

Region

410 | Africa

150 | Europe

51 | North America

28 | Asia Pacific

5 | Oceania

5 | Middle East

3 | Central America

1 | South America

Category

573 | Guest Survey Software

442 | Reputation Management

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GuestRevu Rankings

Hotel Tech Report rankings are based on rigorous analysis of data and reviews. Read more about how we calculate our rankings

Best Guest Survey Software for Small Hotels
#1 of 3
Best Guest Survey Software for Mid-sized Hotels
#1 of 4
Best Guest Survey Software for Enterprise Hotels
#1 of 3

GuestRevu Guest Survey Software Rankings

By size
Best Guest Survey Software for Small Hotels 95% recommended by 204 Small hotels
#1 of 3
Small hotels say that GuestRevu's Guest Survey Software is praised in verified HotelTechReport reviews for its user-friendly platform that simplifies feedback collection and analysis, real-time guest insights aiding service enhancement, and comprehensive dashboards for operations monitoring.
Best Guest Survey Software for Large Hotels 93% recommended by 33 Large hotels
#2 of 3
Large hotels say that GuestRevu's Guest Survey Software stands out in verified HotelTechReport reviews for its seamless integration, AI-driven analysis, and user-friendly interface. These strengths enable efficient guest feedback management, improving service delivery and facilitating data-driven decision-making for Large hotels.
Best Guest Survey Software for Mid-sized Hotels 96% recommended by 245 Mid-sized hotels
#1 of 4
Mid-sized hotels say that GuestRevu's Guest Survey Software ranks highly due to its intuitive dashboard, robust reporting features, and seamless survey management, as revealed in verified HotelTechReport reviews. These strengths enable efficient guest feedback analysis, crucial for performance improvement.
Best Guest Survey Software for Enterprise Hotels 97% recommended by 21 Enterprise hotels
#1 of 3
X Large hotels say that GuestRevu's Guest Survey Software stands out for its intuitive interface, ease of integration with OTAs, and comprehensive reporting capabilities, as noted in verified HotelTechReport reviews. These features facilitate seamless feedback management and insightful trend analysis.
By type
Best Guest Survey Software for Luxury Hotels 96% recommended by 282 Luxury Hotels hotels
#1 of 4
Luxury hotels say that GuestRevu's Guest Survey Software excels due to its user-friendly interface, real-time feedback analysis, and customizable reporting, as noted in verified HotelTechReport reviews. These strengths empower luxury properties to enhance guest experiences consistently and maintain competitive service standards.
Best Guest Survey Software for Vacation Rentals & Villas 99% recommended by 14 Vacation Rentals & Villas hotels
#1 of 3
Vacation-Rentals-Villas hotels say that GuestRevu's Guest Survey Software effectively integrates with existing systems and provides valuable insights from guest feedback, improving decision-making and enhancing guest experiences, according to verified HotelTechReport reviews. Its intuitive interface aids in reputation management and operational improvements.
Best Guest Survey Software for RV Parks & Campgrounds 96% recommended by 21 RV Parks & Campgrounds hotels
#1 of 2
Rv-Parks-Campgrounds hotels say that GuestRevu's Guest Survey Software effectively centralizes guest feedback, identifies trends, and assists in quick issue resolution, as highlighted in verified HotelTechReport reviews. These strengths aid in maintaining high service standards and improving guest experiences.
Best Guest Survey Software for Limited Service & Budget Hotels 95% recommended by 101 Limited Service & Budget Hotels hotels
#1 of 4
Limited-Service-Budget hotels say that GuestRevu's Guest Survey Software excels due to its ease of use, timely feedback collection, and supportive customer service, as noted in verified HotelTechReport reviews. This tool aids in managing guest feedback and enhancing reputation efficiently, meeting these hotels' operational needs.
Best Guest Survey Software for Extended Stay & Serviced Apartments 93% recommended by 52 Extended Stay & Serviced Apartments hotels
#1 of 3
Extended-Stay-Serviced-Apartments hotels say that GuestRevu's Guest Survey Software ranks highly based on verified HotelTechReport reviews due to its intuitive dashboard, proficient user interface, and automated reporting features. These strengths enhance feedback management and streamline operational efficiency.
Best Guest Survey Software for Airport/Conference Hotels 95% recommended by 154 Airport/Conference Hotels hotels
#1 of 4
Conference hotels say that GuestRevu's Guest Survey Software is highly rated based on verified HotelTechReport reviews, highlighting strengths such as its intuitive user interface, seamless integration with various platforms, and comprehensive feedback analytics, which assist in service improvement and operational management.
Best Guest Survey Software for Bed & Breakfast & Inns 96% recommended by 214 Bed & Breakfast & Inns hotels
#1 of 3
Bed-N-Breakfast hotels say that GuestRevu's Guest Survey Software ranks highly in verified HotelTechReport reviews due to its intuitive dashboard, efficient review consolidation from various platforms, and automation of guest feedback processes, which are crucial for analyzing and improving guest experiences.
Best Guest Survey Software for Boutique Hotels 95% recommended by 256 Boutique Hotels hotels
#1 of 4
Boutique hotels say that GuestRevu's Guest Survey Software excels due to its user-friendly interface, comprehensive dashboard analytics, and real-time feedback capabilities, as revealed by verified HotelTechReport reviews. These features help Boutique hotels efficiently manage reputation and enhance guest satisfaction.
Best Guest Survey Software for Branded Hotels 97% recommended by 119 Branded Hotels hotels
#1 of 5
Branded hotels say that GuestRevu's Guest Survey Software, as highlighted in verified HotelTechReport reviews, excels due to its user-friendly interface, insightful analytics, and effective customer support. These features facilitate timely feedback management, critical for maintaining service standards at Branded hotels.
Best Guest Survey Software for Casinos 98% recommended by 12 Casinos hotels
#1 of 1
Casino hotels say that GuestRevu's Guest Survey Software ranks highly according to verified HotelTechReport reviews due to its customizable surveys, detailed reporting features, and responsive support team. These strengths are invaluable in addressing specific guest needs and enhancing service quality in the Casino.
Best Guest Survey Software for City Center Hotels 96% recommended by 94 City Center Hotels hotels
#1 of 4
City-Center-Hotel hotels say that GuestRevu’s Guest Survey Software excels in gathering comprehensive guest feedback, consolidating reviews across platforms, and providing actionable insights. Verified HotelTechReport reviews highlight its user-friendly interface, effective reputation management, and seamless analytics as key strengths for City-Center-Hotel.
Best Guest Survey Software for Motels 100% recommended by 8 Motels hotels
#1 of 1
Motel hotels say that GuestRevu's Guest Survey Software ranks highly in verified HotelTechReport reviews for its user-friendly interface and seamless integration with existing systems. Motel establishments appreciate its efficient reporting capabilities and responsive customer support, facilitating valuable guest feedback.
Best Guest Survey Software for Hostels 97% recommended by 22 Hostels hotels
#1 of 3
Hostel hotels say that GuestRevu's Guest Survey Software, as detailed in verified HotelTechReport reviews, effectively simplifies feedback collection and analysis, integrates seamlessly with OTAs, and provides valuable insights to enhance operational decision-making and reputation management.
Best Guest Survey Software for Other 94% recommended by 109 Other hotels
#1 of 4
Other hotels say that GuestRevu's Guest Survey Software ranks highly in verified HotelTechReport reviews due to its user-friendly design, comprehensive reporting features, and integration capabilities. These strengths facilitate efficient feedback collection and service improvement, which are crucial for Other hotels.
Best Guest Survey Software for Resorts 96% recommended by 199 Resorts hotels
#1 of 4
Resort hotels say that GuestRevu's Guest Survey Software, based on verified HotelTechReport reviews, is valued for its user-friendly interface, real-time feedback capabilities, and comprehensive reporting features. These aspects enable resorts to improve guest satisfaction efficiently and effectively.
By region
Best Guest Survey Software for hotels in North America 97% recommended by 45 hotels in North America
#2 of 4
Hotels in North America say that GuestRevu's Guest Survey Software is highly valued for its user-friendly interface and comprehensive reputation management capabilities, making it a critical tool for maintaining and improving guest satisfaction. Many hoteliers appreciate the platform's integration with popular review sites and its AI-driven insights, though they note some challenges with sentiment analysis and reporting customization. Overall, the software's ability to consolidate guest feedback and offer actionable insights aligns well with the operational needs of North American hotels, facilitating a more efficient approach to enhancing guest experiences and managing reputations across diverse properties.
Best Guest Survey Software for hotels in Europe 96% recommended by 120 hotels in Europe
#1 of 5
Hotels in Europe say that GuestRevu's Guest Survey Software is an intuitive and efficient tool for consolidating guest feedback, offering seamless integration with major platforms like TripAdvisor and providing actionable insights that are essential for enhancing service standards and improving online reputation. The needs of European hoteliers for a competitive edge are met by features that allow for meaningful score benchmarking against competitors, time-saving automated processes, and responsive customer support, although enhancements in customization options and AI capabilities could further streamline operations and amplify customer engagement.
Best Guest Survey Software for hotels in Asia Pacific 92% recommended by 23 hotels in Asia Pacific
#1 of 2
Hotels in Asia Pacific say that GuestRevu's Guest Survey Software is particularly valued for its user-friendly interface and intuitive design, which are crucial for efficiently managing feedback across multiple properties and platforms common in the region. Additionally, hotels highlight the importance of features like real-time feedback tracking, integration with a variety of OTAs, and customization options to cater to diverse guest segments, all of which help in enhancing operational efficiency and maintaining high service standards. However, they also express a desire for more advanced mobile app capabilities and enhanced filtering and customization options to better suit their specific operational needs.
Best Guest Survey Software for hotels in Oceania 86% recommended by 5 hotels in Oceania
#2 of 2
Hotels in Oceania say that GuestRevu's Guest Survey Software is characterized by its user-friendly interface and robust support, which are crucial for providing seamless integration with their operational systems. While the customizable features and insightful analytics are highly valued, there is a call for broader compatibility with varying PMS platforms to enhance functionality tailored to the diverse needs of the region's hospitality industry.
Best Guest Survey Software for hotels in Middle East 100% recommended by 5 hotels in Middle East
#2 of 2
Hotels in the Middle East say that GuestRevu's Guest Survey Software stands out for its ability to seamlessly integrate with existing systems, provide comprehensive insights from guest feedback, and simplify reputation management—key elements that align with the region's focus on operational efficiency and high-quality guest experiences. The platform's intuitive interface and automated tools are particularly valued for enhancing data-driven decision-making and facilitating timely guest satisfaction improvements. While the software is highly regarded, users suggest that additional customization and integration features could further support the diverse needs of hotels in the region.
Best Guest Survey Software for hotels in Africa 95% recommended by 344 hotels in Africa
#1 of 1
Hotels in Africa say that GuestRevu's Guest Survey Software is an indispensable tool for enhancing guest satisfaction and reputation management. African hotels place high value on user-friendly interfaces and real-time feedback, which enables them to swiftly address service shortcomings and leverage positive feedback to elevate their offerings. The platform’s broad range of integrations and insightful analytics are particularly appreciated, although enhancements in customization and sentiment analysis are often mentioned to further cater to the diverse operational needs unique to the African hospitality industry.
By country
Best Guest Survey Software for hotels in Botswana 96% recommended by 11 hotels in Botswana
#1 of 1
Hotels in Botswana say that GuestRevu's Guest Survey Software is vital for effectively collecting detailed and timely guest feedback, which is critical in enhancing service quality and guest satisfaction. The platform is praised for its user-friendly interface, ability to integrate with existing systems, and providing actionable insights, though there is a desire for improved real-time feedback features and deeper analytics. For hotels in Botswana, seamless integration, instant communication, and leveraging feedback to enhance customer satisfaction are key considerations in selecting a guest survey software provider.
Best Guest Survey Software for hotels in Canada 100% recommended by 9 hotels in Canada
#2 of 2
Hotels in Canada say that GuestRevu's Guest Survey Software is an intuitive and cost-effective solution that significantly enhances reputation management and guest engagement, which are crucial in the Canadian hospitality market. The platform's easy integration with key third-party services like TripAdvisor and Opera Cloud, coupled with robust AI-driven analytics, empowers both independent hotels and large establishments to efficiently monitor and improve guest satisfaction. Despite minor challenges with time zone differences for support and occasional admin portal sluggishness, the exceptional customer service and tailored solutions make GuestRevu a valuable asset for addressing the unique operational needs of Canadian hotels.
Best Guest Survey Software for hotels in Switzerland 96% recommended by 5 hotels in Switzerland
#1 of 2
Hotels in Switzerland say that GuestRevu's Guest Survey Software enhances operational efficiency and boosts guest satisfaction through its intuitive feedback system and detailed reporting capabilities, essential for maintaining a competitive edge in the Swiss hospitality market. While the platform is praised for its ease of use and ability to centralize guest feedback, which is critical for making informed strategic decisions, Swiss hotels would benefit from more personalized features and seamless integration with all key online review platforms to address unique property needs and ensure comprehensive guest insights.
Best Guest Survey Software for hotels in United Kingdom 96% recommended by 86 hotels in United Kingdom
#1 of 2
Hotels in the United Kingdom say that GuestRevu's Guest Survey Software aligns well with the distinctive operational needs and feature preferences required by UK hotels. They appreciate its user-friendly interface, extensive reporting capabilities, and the ability to consolidate and compare feedback from various platforms, which assists in effectively enhancing guest experience and boosting their online reputation. The tool is praised for its efficient integration with TripAdvisor and other crucial platforms, although additional PMS/CRM integrations and more customized reporting options are desired to streamline operations further.
Best Guest Survey Software for hotels in Kenya 97% recommended by 17 hotels in Kenya
#1 of 1
Hotels in Kenya say that GuestRevu's Guest Survey Software excels in simplicity, customization, and efficient guest feedback collection, making it a favorable choice for properties aiming to enhance guest experiences and streamline operations. The software's ability to provide tailored feedback and detailed reports allows hotels to address specific concerns and improve guest satisfaction at their unique locations, a crucial factor for attracting tourism in the diverse Kenyan market. Additionally, hotels value the platform’s responsive support and integration capabilities, though they express a desire for further enhancements in competitor analysis, user interface, and expanded integration options to better fit standalone properties and specific service units.
Best Guest Survey Software for hotels in Thailand 92% recommended by 6 hotels in Thailand
#1 of 1
Hotels in Thailand say that GuestRevu's Guest Survey Software is highly valued for its user-friendly interface and effective integration with daily operations, emphasizing the importance of ease of use and streamlined guest feedback management. However, they highlight the need for enhanced customization capabilities, deeper PMS integration for detailed review analysis, and better integration with Asian-based OTAs to facilitate direct response management, reflecting their operational preferences and regional market needs.
Best Guest Survey Software for hotels in Tanzania 96% recommended by 7 hotels in Tanzania
#1 of 1
Hotels in Tanzania say that GuestRevu's Guest Survey Software is an essential tool for efficiently managing guest feedback and improving service quality, with its user-friendly dashboard and responsive support team meeting their operational needs. While the software is particularly valued for transforming feedback into actionable insights and supporting service improvements, Tanzanian hotels express a desire for faster integration with third-party platforms and more customizable reporting templates to better cater to management presentations and detailed guest interactions.
Best Guest Survey Software for hotels in Uganda 86% recommended by 5 hotels in Uganda
#1 of 1
Hotels in Uganda say that GuestRevu's Guest Survey Software offers a seamless and customizable experience, crucial for addressing the specific needs and operational contexts of Ugandan hotels. Its real-time AI capabilities, easy data retrieval, and comparative performance insights are highly valued, although some desire smoother integration with other systems like ResRequest. Reliable professional support and detailed feedback mechanisms make it an essential tool, ensuring hotels can enhance guest experiences and optimize their service offerings effectively.
Best Guest Survey Software for hotels in United States 98% recommended by 33 hotels in United States
#2 of 3
Hotels in the United States say that GuestRevu's Guest Survey Software is highly valued for its intuitive and user-friendly platform, enabling efficient reputation management and enhancing guest experiences through real-time feedback. The integration of advanced features such as AI-generated response drafts and a robust support team are particularly highlighted, with users noting the system's ease of use and seamless data navigation as critical advantages. However, they express a desire for expanded reporting capabilities and sentiment analysis improvements, especially for handling multi-property operations and capturing nuanced guest feedback more accurately.
Best Guest Survey Software for hotels in South Africa 95% recommended by 268 hotels in South Africa
#1 of 1
Hotels in South Africa say that GuestRevu's Guest Survey Software is an essential tool for improving guest experiences and operational efficiency, highlighting its intuitive interface and real-time feedback capabilities. The ability to consolidate guest reviews from various platforms into one centralized dashboard allows hotels to quickly address issues and customize their services to meet the dynamic preferences of South African guests. Furthermore, the platform's insightful analytics and responsive support are frequently praised, underscoring its value in helping hotels strengthen their market position and reputation in a competitive hospitality environment.
Best Guest Survey Software for hotels in Zimbabwe 98% recommended by 13 hotels in Zimbabwe
#1 of 1
Hotels in Zimbabwe say that GuestRevu's Guest Survey Software is indispensable for acquiring comprehensive guest feedback and insights, aligning well with their specific operational needs and emphasis on personalized service. They appreciate the user-friendly interface and real-time communication features, which allow for effective reputation management and informed service improvement, although they express interest in additional functionality, like AI integration and broader platform interconnectivity, to enhance guest interaction and streamline review processes.
Best Guest Survey Software for hotels in Zambia 94% recommended by 8 hotels in Zambia
#1 of 1
Hotels in Zambia say that GuestRevu's Guest Survey Software is invaluable for its ease of use, comprehensive insights into guest experiences, and outstanding support, which are crucial for maintaining high levels of guest satisfaction and repeat business. They appreciate the user-friendly interface that centralizes review management and the ability to tailor interactions based on precise guest feedback, enhancing service delivery. The ability to boost TripAdvisor reviews and the system’s seamless integration into their existing operations are particularly beneficial for these hotels as they navigate the challenges of catering to both local and international clientele.

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What is GuestRevu?

Founded in 2014 | Headquarters in United Kingdom | 22 employees
GuestRevu (Surveys) is a guest feedback and reputation management tool specifically designed for the hospitality industry. It helps hoteliers gather and analyze guest feedback through customizable surveys that reflect the brand's identity. These surveys are dynamic, asking relevant questions to uncover detailed insights about guest experiences. The platform consolidates reviews from various online platforms into a single, user-friendly dashboard, enabling easy tracking and prompt response to feedback. Detailed analytics assist in identifying areas for service enhancement, thereby boosting online reputation and guest satisfaction. Timely email notifications and integration with major OTAs ensure seamless operation within existing business processes. This tool allows hotels to improve their offerings by understanding what's most important to their guests.

Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of GuestRevu products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by GuestRevu

FAQs

Capabilities

Customisable surveys for brand consistency

Smart survey logic for quicker surveys

Multiple surveys for different experiences

Automated surveys with PMS integrations

Feedback notifications and reports

Features

Survey Builder

4/5 features

Delivery Channels

4/5 features

Review Generation

4/5 features

Follow-up & Resolution

4/5 features

Reporting, Analytics & Insights

4/5 features

GuestRevu Reviews Summary

4.7
Excellent
573 reviews
Ease of Use
4.7/5
Customer Support
4.8/5
ROI
4.7/5
Implementation
4.7/5

Recommended by

Luxury Hotels 96% recommended by 282 Luxury Hotels
Boutique Hotels 95% recommended by 256 Boutique Hotels
Bed & Breakfast & Inns 96% recommended by 214 Bed & Breakfast & Inns
Resorts 96% recommended by 199 Resorts
Airport/Conference Hotels 95% recommended by 155 Airport/Conference Hotels
Branded Hotels 97% recommended by 119 Branded Hotels
Limited Service & Budget Hotels 95% recommended by 101 Limited Service & Budget Hotels
City Center Hotels 96% recommended by 95 City Center Hotels
Extended Stay & Serviced Apartments 93% recommended by 52 Extended Stay & Serviced Apartments
Hostels 97% recommended by 22 Hostels
RV Parks & Campgrounds 96% recommended by 21 RV Parks & Campgrounds
Vacation Rentals & Villas 99% recommended by 14 Vacation Rentals & Villas
Casinos 98% recommended by 12 Casinos
Motels 100% recommended by 8 Motels

Achievements

Trending Product

This vendor's trending score is rising, GuestRevu (Surveys) is the #1 most trending product in the Guest Survey Software category (out of 25) and the #3 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

GuestRevu has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted GuestRevu as the #1 Guest Survey Software provider in the 2026 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
100 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

GuestRevu Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

GuestRevu Average GuestRevu

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7

Success Stories

8

References

15

Featured Customers

More Products by GuestRevu

https://ucarecdn.com/08712f6b-027f-4d0a-9e19-ad09b236300b/-/crop/940x587/0,68/-/preview/
GuestRevu (Surveys) Guest Survey Software

• Try GuestRevu LITE • Free Forever • www.guestrevu.com/LITE • Customisable surveys reflect your brand's look and feel, while asking the questions your business needs answers to. Dynamic smart surveys ask relevant questions to drill down to the heart of your guests' experiences (request a demo on our website, linked below). Multiple surveys help you analyse different aspects of your offering, different party sizes, or room types – collect guest feedback about what matters most

4.7 (573 REVIEWS)

https://assets.hoteltechreport.com/images/8fe4f400-8ea3-450d-9168-91317f98c2cd-dae8fec551
GuestRevu Reputation Management

• Try GuestRevu LITE • Free Forever • guestrevu.com/lite • Through customised & automated guest surveys, online review collection and consolidated analysis reporting, we help busy hospitality professionals understand guests' experiences from their point of view. GuestRevu is focused on making your life easier and saving you time with TripAdvisor and Google integration, instant notifications and much more. With aggregated guest, property and competitor reports, you have everything you need to make data-driven operational decisions so you can meet and exceed expectations.

4.7 (442 REVIEWS)

GuestRevu Reviews

Hotelier Rating

Excellent
498
Very Good
48
Average
23
Poor
3
Terrible
1

Property Size

  • X-Small (56)
  • Small (205)
  • Mid-Sized (132)
  • Large (146)
  • X-Large (20)

Country

  • South Africa
    South Africa
    (268)
  • United Kingdom
    United Kingdom
    (86)
  • United States
    United States
    (33)
  • Kenya
    Kenya
    (17)
  • Zimbabwe
    Zimbabwe
    (13)
  • Botswana
    Botswana
    (11)
  • Canada
    Canada
    (9)
  • Zambia
    Zambia
    (8)
  • Tanzania
    Tanzania
    (7)
  • Thailand
    Thailand
    (6)
  • Uganda
    Uganda
    (5)
  • Switzerland
    Switzerland
    (5)
  • Ireland
    Ireland
    (4)
  • Maldives
    Maldives
    (4)
  • Australia
    Australia
    (4)
  • Namibia
    Namibia
    (4)
  • France
    France
    (4)
  • Turkey
    Turkey
    (3)
  • Indonesia
    Indonesia
    (3)
  • Cyprus
    Cyprus
    (3)
  • Romania
    Romania
    (3)
  • Malawi
    Malawi
    (3)
  • Mexico
    Mexico
    (3)
  • Greece
    Greece
    (2)
  • Belgium
    Belgium
    (2)
  • Spain
    Spain
    (2)
  • Seychelles
    Seychelles
    (2)
  • Mozambique
    Mozambique
    (2)
  • Cambodia
    Cambodia
    (2)
  • India
    India
    (2)
  • Netherlands
    Netherlands
    (2)
  • Korea, South
    Korea, South
    (1)
  • Qatar
    Qatar
    (1)
  • Singapore
    Singapore
    (1)
  • Sri Lanka
    Sri Lanka
    (1)
  • Swaziland
    Swaziland
    (1)
  • China
    China
    (1)
  • Saint Vincent and the Grenadines
    Saint Vincent and the Grenadines
    (1)
  • Serbia
    Serbia
    (1)
  • Japan
    Japan
    (1)
  • Argentina
    Argentina
    (1)
  • Denmark
    Denmark
    (1)
  • Antigua and Barbuda
    Antigua and Barbuda
    (1)
  • Germany
    Germany
    (1)
  • Israel
    Israel
    (1)
  • New Zealand
    New Zealand
    (1)
  • Nigeria
    Nigeria
    (1)
  • Congo (Brazzaville)
    Congo (Brazzaville)
    (1)
  • Bangladesh
    Bangladesh
    (1)
  • Iceland
    Iceland
    (1)
  • Malta
    Malta
    (1)
  • Italy
    Italy
    (1)
  • Poland
    Poland
    (1)
  • Ghana
    Ghana
    (1)

Region

  • North America
    North America
    (45)
  • Europe
    Europe
    (120)
  • Asia Pacific
    Asia Pacific
    (23)
  • Oceania
    Oceania
    (5)
  • Middle East
    Middle East
    (5)
  • South America
    South America
    (1)
  • Central America
    Central America
    (2)
  • Africa
    Africa
    (344)

Looking for specific info?

10

Reliable and easy-to-use Guest feedback system

Manager from 10 to 24 room Luxury Hotel in Marloth Park (South Africa)

Verified
6 months ago
User friendly and makes it very easy to collect and analyze guests feedback. the automated reports and alerts help us stay on top of guests experience and improve our service quickly.
Country South Africa
Manager
Small Hotel
Share review
9

Most helpful

Manager from 5 to 9 room Bed & Breakfast & Inn in Hermanus (South Africa)

Verified
6 months ago
Attention to detail, they are good with follow up and make sure clients get the best service they can provide. All assistance has been efficient.
Country South Africa
Manager
X-Small Hotel
Share review
10

Very powerful Analytical Tool to gauge your property

General Manager from 10 to 24 room Boutique in Franschhoek (South Africa)

Verified
6 months ago
We are extremely satisfied with GuestRevu at our property. By sending review requests to all of our guests, we are able to gather real-time, honest feedback that provides a clear view of how our operations are performing on a day-to-day basis. This process often highlights issues or opportunities that we may not even have been aware of, all...
Country South Africa
General Manager
Small Hotel
Share review
10

keeps us updated

guest relations officer from 100 to 199 room Boutique in Umhlanga (South Africa)

Verified
6 months ago
I like that we are kept updated on how the hotel is doing, and to keep doing well so the scores can go up, when we're lacking somewhere, we are always able to pick up.
Country South Africa
guest relations officer
Large Hotel
Share review
9

Excellent overview of hotel performance.

Receptionist from 10 to 24 room in Manchester (United Kingdom)

Verified
6 months ago
All reviews and feedback centrally located. Detailed analysis reports. Ease of access and use for staff. Useful tracking of nearest competitors ratings. Highlights areas under performing.
Country United Kingdom
Receptionist
Small Hotel
Share review
8

The APP is convenient but is very slow most of the times.

Guest Relations Manager from 200 to 499 room Boutique in Sun City (South Africa)

Verified
6 months ago
The AI response on reviews is very convenient and easy to use. The responses are also relevant and easy to read for the guests.
Country South Africa
Guest Relations Manager
Large Hotel
Share review
10

Guest survey and guest satisfaction analysis made easy

Quality Assurance Manager from 100 to 199 room Boutique in Le Morne

Verified
6 months ago
- Periodic analysis. - Custom range. - Comp set analysis. - All guests details available. - Guest sentiment icon visible even without reading the comments- so that can focus on the improvement.
Quality Assurance Manager
Large Hotel
Share review
10

Easy manage

Director of Rooms from 500+ room in Hong Kong (China)

Verified
6 months ago
I like most that it's an easy-to-manage system—reviews are quick to generate, simple to understand, and operating it is straightforward and user-friendly.
Country China
Director of Rooms
X-Large Hotel
Share review
10

Good Analysis of guest feedback

Front Of House Manager from 100 to 199 room Bed & Breakfast & Inn in London (United Kingdom)

Verified
6 months ago
Intuitive Dashboard and robust reporting. It's also very user friendly and easy to navigate. The Net Promoter section is also great.
Country United Kingdom
Front Of House Manager
Large Hotel
Share review
10

Exceptional tool for managing guest feedback and enhancing reputation

Head of Information Technology from 50-74 room Boutique in Msasani (Tanzania)

Verified
6 months ago
GuestRevu provides a very clear and user-friendly dashboard that helps us easily monitor guest feedback across multiple platforms. Automated reporting and alerts allow our team to quickly identify areas that need attention and maintain high service standards. The support team is responsive and helpful, ensuring smooth onboarding and conti...
Country Tanzania
Head of Information Technology
Mid-Sized Hotel
Share review
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Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

It provides survey link using API so that it can be used in campaign templates to send to guest, where they can fill survey. It has prpper well defined API for Review management and return Survey responses to partner

by Abhishek Ranjan (Cendyn) on June 23, 2026

Question:

What differentiates this product or service from the competition?

Answer:

It works as Full package for review management system. Starting from provide survey link and collect Survey response from guest and provide proper API to return response to partner API in well formatted way

by Abhishek Ranjan (Cendyn) on June 23, 2026

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Good Product to use, However it will become easier to implement by tech partner if you provide clear instruction with your API document for the implementation process and get survey links as well as responses responses submitted by Guests

by Abhishek Ranjan (Cendyn) on June 23, 2026

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 29 recommend
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Are you a consultant or vendor that recommends GuestRevu? Leave a recommendation

News

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2 weeks ago

GuestRevu selected as preferred guest intelligence provider for The Leading Hotels of the World

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2 weeks ago

Entries Open for the 2026 GuestRevu GREAT Awards

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2 years ago

Entries open for the 2024 GuestRevu GREAT Awards

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2026

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