GuestRevu (Surveys)

4.7 (324 REVIEWS)

HTR Score icon
HT Score  
98 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

GuestRevu (Surveys)

4.7 (324 REVIEWS)

Ranked 2 (out of 26) in Guest Surveys & Feedback

Get the valuable feedback you need to improve your guest experience.

More than 50% of GuestRevu’s reviews come from South Africa.

Ratings Summary

4.7
Excellent
Ease of Use
4.6/5
Customer Support
4.7/5
ROI
4.6/5
Implementation
4.6/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, GuestRevu (Surveys) is the #1 most trending product in the Guest Surveys & Feedback category (out of 26) and the #64 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

GuestRevu has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted GuestRevu as the #1 Guest Surveys & Feedback provider in the 2023 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
98 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About GuestRevu (Surveys)
Founded in 2014 | Headquarters in United Kingdom | 22 employees
• Try GuestRevu LITE • Free Forever • www.guestrevu.com/LITE • Customisable surveys reflect your brand's look and feel, while asking the questions your business needs answers to. Dynamic smart surveys ask relevant questions to drill down to the heart of your guests' experiences (request a demo on our website, linked below). Multiple surveys help you analyse different aspects of your offering, different party sizes, or room types – collect guest feedback about what matters most

Capabilities

Customisable surveys for brand consistency

Smart survey logic for quicker surveys

Multiple surveys for different experiences

Automated surveys with PMS integrations

Feedback notifications and reports

Features

Survey Builder

4/5 features

Delivery Channels

4/5 features

Review Generation

4/5 features

Follow-up & Resolution

4/5 features

Reporting, Analytics & Insights

4/5 features

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

GuestRevu Average GuestRevu

Get an Instant Price Estimate

Enter your room count to get an instant price estimate for your property

No matching results

Compare GuestRevu to Top Alternatives

View top GuestRevu alternatives
Get recommendation Image
Want to find out if GuestRevu is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
` Take the quiz `

Popularity by Segment

Size

32 | X-Small (1-9 room)

49 | Small (10-24 room)

105 | Medium (25-74 room)

52 | Large (75-199 room)

40 | X-Large (200+ room)

Country

198 | South Africa

88 | United Kingdom

13 | Kenya

10 | United States of America

8 | Zimbabwe

6 | Zambia

5 | Botswana

5 | Ireland

5 | Tanzania

4 | Mauritius

3 | Uganda

3 | Cambodia

3 | Namibia

2 | Poland

2 | Mozambique

2 | Maldives

2 | India

2 | Malawi

2 | Mexico

2 | France

2 | Greece

2 | Romania

2 | Australia

1 | Congo (Brazzaville)

1 | Swaziland

1 | Israel

1 | Canada

1 | Nigeria

1 | Germany

1 | Netherlands

1 | Iceland

1 | Sierra Leone

1 | Seychelles

1 | Thailand

1 | Rwanda

1 | Italy

1 | Switzerland

1 | Belgium

1 | Ghana

1 | Indonesia

1 | Vanuatu

Type

104 | Luxury Hotels

83 | Boutiques

72 | Resorts

50 | Bed & Breakfast & Inns

46 | Branded Hotels

16 | Extended Stay & Serviced Apartments

12 | RV Parks & Campgrounds

11 | Hostels

11 | Limited Service & Budget Hotels

9 | Airport/Conference Hotels

8 | City Center Hotels

6 | Vacation Rentals & Villas

3 | Motels

2 | Casinos

Region

256 | Africa

107 | Europe

13 | North America

9 | Asia Pacific

3 | Oceania

1 | Middle East

Category

324 | Guest Surveys & Feedback

276 | Reputation Management

Hotelier Rating

Excellent
333
Very Good
32
Average
23
Poor
5
Terrible
1

Property Size

  • X-Small (32)
  • Small (49)
  • Medium (105)
  • Large (52)
  • X-Large (40)

Country

  • South Africa
    South Africa
    (198)
  • United Kingdom
    United Kingdom
    (88)
  • Kenya
    Kenya
    (13)
  • United States of America
    United States of America
    (10)
  • Zimbabwe
    Zimbabwe
    (8)
  • Zambia
    Zambia
    (6)
  • Botswana
    Botswana
    (5)
  • Ireland
    Ireland
    (5)
  • Tanzania
    Tanzania
    (5)
  • Mauritius
    Mauritius
    (4)
  • Uganda
    Uganda
    (3)
  • Cambodia
    Cambodia
    (3)
  • Namibia
    Namibia
    (3)
  • Poland
    Poland
    (2)
  • Mozambique
    Mozambique
    (2)
  • Maldives
    Maldives
    (2)
  • India
    India
    (2)
  • Malawi
    Malawi
    (2)
  • Mexico
    Mexico
    (2)
  • France
    France
    (2)
  • Greece
    Greece
    (2)
  • Romania
    Romania
    (2)
  • Australia
    Australia
    (2)
  • Congo (Brazzaville)
    Congo (Brazzaville)
    (1)
  • Swaziland
    Swaziland
    (1)
  • Israel
    Israel
    (1)
  • Canada
    Canada
    (1)
  • Nigeria
    Nigeria
    (1)
  • Germany
    Germany
    (1)
  • Netherlands
    Netherlands
    (1)
  • Iceland
    Iceland
    (1)
  • Sierra Leone
    Sierra Leone
    (1)
  • Seychelles
    Seychelles
    (1)
  • Thailand
    Thailand
    (1)
  • Rwanda
    Rwanda
    (1)
  • Italy
    Italy
    (1)
  • Switzerland
    Switzerland
    (1)
  • Belgium
    Belgium
    (1)
  • Ghana
    Ghana
    (1)
  • Indonesia
    Indonesia
    (1)
  • Vanuatu
    Vanuatu
    (1)

Region

  • North America
    North America
    (13)
  • Europe
    Europe
    (107)
  • Asia Pacific
    Asia Pacific
    (9)
  • Oceania
    Oceania
    (3)
  • Middle East
    Middle East
    (1)
  • Africa
    Africa
    (256)
10

Efficient and effective

General Manager from 100 to 199 room Branded Hotel in White River (South Africa)

Verified
7 days ago
The ease with which it correlates all the reviews into a simple, easily manageable format - allowing quick response time
Country South Africa
General Manager
Large Hotel
10

Gooderson Drakensberg Gardens

General Manager from 100 to 199 room Resort in Underberg (South Africa)

Verified
18 days ago
Perfect tool for review analysis on guest experience for hotel managers and our teams. Always had great service, feedback and support. No issues!
Country South Africa
General Manager
Large Hotel
10

Brilliant software

Operations Executive from 10 to 24 room Luxury Hotel in Sabie Park (South Africa)

Verified
20 days ago
The visuals displays automatically and it is very relevant to our monthly reporting. The system is easy to use and the support team, especially Natalie is always eager to assist.
Country South Africa
Operations Executive
Small Hotel
10

Excellent Service

General Manager from 25-49 room Boutique in Seymore (South Africa)

Verified
20 days ago
Great support from the consultants. Friendliness and patience in resolving problems. Easy to use and fully explained on how to use the different products on Guestrevu.
Country South Africa
General Manager
Medium Hotel
10

Flexibility

CFO from 25-49 room RV Parks & Campground in Hwange (Zimbabwe)

Verified
21 days ago
Simplicity with which feedback can be collated from guests. Outside the product itself, the service has been superb and the willingness and ability to adapt to our needs has been outstanding.
Country Zimbabwe
CFO
Medium Hotel
10

Great System

General Manager from 75-99 room Boutique in (United Kingdom)

Verified
21 days ago
The Guest Revu platform consolidates our primary guest experience metrics into a format that allows us to compare and gain a precise understanding of our performance. This tool significantly aids in our commitment to actively listen to our guests and assess our overall performance.
Country United Kingdom
General Manager
Large Hotel
10

The Hotel Folk Ltd

Digital Marketing Manager from 25-49 room Luxury Hotel in (United Kingdom)

Verified
22 days ago
Insight-driven using their data to support out business decisions. Helpful and responsive account management, always happy to partner with other agencies to aid collaboration
Country United Kingdom
Digital Marketing Manager
Medium Hotel
10

As Tina Turner sang - "Simply the best"

from 200 to 499 room Bed & Breakfast & Inn in Middleton (United Kingdom)

Verified
25 days ago
Easy to set up, the guest surveys are easy to change and adapt as your business changes. Any issue is always resolved quickly and any glitch rectified as well, and they will take onboard any feedback to improve the product
Country United Kingdom
X-Large Hotel
9

User friendly

Guest Services from 1 to 4 room in Durban (South Africa)

Verified
25 days ago
The system is user friendly and when you have difficulty or if you want assistance one of their friendly support consultants are able to assist. I previously used Tracy and she was such a pleasure that I mailed her directly. I used Jamey in my last request and will absolutely be using her moving forward. The people make an organisation my t...
Country South Africa
Guest Services
X-Small Hotel
10

Outstanding product and service

General Manager from 10 to 24 room Boutique in Dar es Salaam (Tanzania)

Verified
26 days ago
You get accurate guest feedback and can resolve any potential issue immediately. You get to see your competitor analysis and see where you can improve your online scores. The reporting structures are also very user-friendly.
Country Tanzania
General Manager
Small Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 33

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

GuestRevu is great for keeping track of your reviews, it helps with your guest journey and boosts not only return guests but capturing new guests through boosting online reputation. Easy to use with intuitive functionality that helps increase review score online for direct and OTA reviews.

Question:

What differentiates this product or service from the competition?

Answer:

The product stands out for it's focus on reputation management, it's ease of use and integrations means that it stands out from the competition in this domain. There is a reason that this platform has won the award 5 years running.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Reputation management can help boost your revenue, especially when guests are shopping around, they will look at your review scores on multiple platforms. Using the functionality that allows good reviews to go direct to review platforms and bad reviews to you to then deal with the clients issues is a great piece of functionality.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 20 recommend
Recommended by
RecommendationAvatar
Edward Kerr Market Head @ RoomRaccoon
RecommendationAvatar
Maud Bruyere Marketing Manager @ For-Sight
RecommendationAvatar
George Titlow Sales Director @ Right Revenue
RecommendationAvatar
Steven Reffin Partnership Manager @ RoomRaccoon
RecommendationAvatar
Lindsay Krause PR Manager @ RoomRaccoon
RecommendationAvatar
Edward Kerr Market Head @ RoomRaccoon
RecommendationAvatar
Maud Bruyere Marketing Manager @ For-Sight
RecommendationAvatar
George Titlow Sales Director @ Right Revenue
RecommendationAvatar
Steven Reffin Partnership Manager @ RoomRaccoon
RecommendationAvatar
Lindsay Krause PR Manager @ RoomRaccoon
RecommendationAvatar
David Byrne Sales Director @ AskSuite
RecommendationAvatar
Ian Lumsden Sales & Marketing Director @ Ankerdata Hospitality Systems (Pty) Ltd
RecommendationAvatar
Alasdair Fawcett Business Manager, SiteMinder Ecosystem @ SiteMinder
RecommendationAvatar
Ekkapol Unsai Hotel Manager @ Lub d Phuket Patong
RecommendationAvatar
Syed Abbas Operations Support Supervisor @ Lub d
RecommendationAvatar
Paula Carreirão Marketing Analyst @ Asksuite Hotel Chatbot
RecommendationAvatar
Julie Grieve Founder & CEO @ Criton
RecommendationAvatar
Leon Pijpers Chief Marketing Officer @ RoomRaccoon
RecommendationAvatar
Eva Fayemi Partner Manager @ Mews Systems
RecommendationAvatar
Ruben Westmeijer Head of Channel Sales @ Mews
RecommendationAvatar
Ian Sloan VP Customer Success @ Avvio
RecommendationAvatar
Jamie McBride Marketing Manager @ For-Sight
RecommendationAvatar
Sara Canatario Product Marketing Manager @ Guestline
RecommendationAvatar
Iliyana Asenova Marketing Specialist @ Clock Software
RecommendationAvatar
Suzette Niemand Owner @ Villa Le View Guesthouse
RecommendationAvatar
Ian Lumsden Sales & Marketing Director @ Ankerdata Hospitality (Pty) Ltd
RecommendationAvatar
Ruben Westmeijer Head of Channel Sales @ Mews Systems
RecommendationAvatar
Eva Fayemi Partnerships Manager @ Mews Systems
Are you a consultant or vendor that recommends GuestRevu? Leave a recommendation

Integrations

Need help with an integration?
SPONSORED

Find Great Pairing Apps

No matching results

No matching results

filtering integrations
Company Functionality
SiteMinder
SiteMinder

92% recommended by 1792 hotels

Channel Managers
Cloudbeds
Cloudbeds

91% recommended by 1253 hotels

Channel Managers
+3 more
Little Hotelier
Little Hotelier

89% recommended by 783 hotels

Hotel Management Software
RoomRaccoon
RoomRaccoon

97% recommended by 509 hotels

Booking Engine
+3 more
Oracle Hospitality
Oracle Hospitality

90% recommended by 468 hotels

Property Management Systems
Asksuite
Asksuite

98% recommended by 455 hotels

Hotel Chatbots
Mews
Mews

90% recommended by 406 hotels

Hotel Management Software
+2 more
Bookassist
Bookassist

94% recommended by 355 hotels

Booking Engine
SHR Group
SHR Group

96% recommended by 312 hotels

Booking Engine
HOTELTIME
HOTELTIME

93% recommended by 282 hotels

Property Management Systems

Support

Verified Support

GuestRevu has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

Request a Quote

Response Time

Slow

Recommended

94%

Still gathering info?

Schedule a free 30-minute product demo consultation

Schedule free demo

Get recommendation Image
Live
product-company-logo

TrustYou

Guest Surveys & Feedback

4.4 (367 REVIEWS)
product-company-logo

Benbria

Guest Surveys & Feedback

product-company-logo

Flexkeeping

Guest Surveys & Feedback

4.9 (150 REVIEWS)
SPONSORED

Users also recommend shows related products from Premium Members that come most recommended by hoteliers with high HT Scores.

Learn More

Download the Free Guide

By clicking the button above, you acknowledge, consent, and agree to the following: a) Our Privacy Policy and consent to receive notices and other communications electronically. b) We take your privacy seriously. You are providing express written consent for Hotel Tech Report to share your information with Our Partners to contact you via email.

Your guide was sent!

Your guide was successfully sent to .

Sponsored by Medallia

Download the Free Guide

By clicking the button above, you acknowledge, consent, and agree to the following: a) Our Privacy Policy and consent to receive notices and other communications electronically. b) We take your privacy seriously. You are providing express written consent for Hotel Tech Report to share your information with Our Partners to contact you via email.

Your guide was sent!

Your guide was successfully sent to .