GuestRevu (Surveys)

4.7 (318 REVIEWS)

HTR Score icon
HT Score  
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

GuestRevu (Surveys)

4.7 (318 REVIEWS)

Ranked 1 (out of 26) in Guest Surveys & Feedback

Get the valuable feedback you need to improve your guest experience.

Ratings Summary

318 reviews
Ease of Use
Customer Support

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Trending Product

This vendor's trending score is rising, GuestRevu (Surveys) is the #1 most trending product in the Guest Surveys & Feedback category (out of 26) and the #33 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

GuestRevu has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted GuestRevu as the #1 Guest Surveys & Feedback provider in the 2023 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
100 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About GuestRevu (Surveys)
Founded in 2014 | Headquarters in United Kingdom | 22 employees
• Try GuestRevu LITE • Free Forever • • Customisable surveys reflect your brand's look and feel, while asking the questions your business needs answers to. Dynamic smart surveys ask relevant questions to drill down to the heart of your guests' experiences (request a demo on our website, linked below). Multiple surveys help you analyse different aspects of your offering, different party sizes, or room types – collect guest feedback about what matters most


Customisable surveys for brand consistency

Smart survey logic for quicker surveys

Multiple surveys for different experiences

Automated surveys with PMS integrations

Feedback notifications and reports


Survey Builder

4/5 features

Delivery Channels

4/5 features

Review Generation

4/5 features

Follow-up & Resolution

4/5 features

Reporting, Analytics & Insights

4/5 features



This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

GuestRevu Average GuestRevu

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Popularity by Segment


104 | Medium (25-74 room)

49 | Large (75-199 room)

46 | Small (10-24 room)

41 | X-Large (200+ room)

31 | X-Small (1-9 room)


102 | Luxury Hotels

80 | Boutiques

70 | Resorts

49 | Bed & Breakfast & Inns

44 | Branded Hotels

16 | Extended Stay & Serviced Apartments

11 | Hostels

11 | Limited Service & Budget Hotels

11 | RV Parks & Campgrounds

9 | Airport/Conference Hotels

8 | City Center Hotels

6 | Vacation Rentals & Villas

3 | Motels

1 | Casinos


250 | Africa

107 | Europe

13 | North America

9 | Asia Pacific

3 | Oceania

1 | Middle East


318 | Guest Surveys & Feedback

275 | Reputation Management




Expert Recommendations

Hotelier Rating

Very Good

By Product

  • Guest Surveys & Feedback
    Guest Surveys & Feedback
  • Reputation Management
    Reputation Management

Property Size

  • X-Small
  • Small
  • Medium
  • Large
  • X-Large


  • North America
    North America
  • Europe
  • Asia Pacific
    Asia Pacific
  • Oceania
  • Middle East
    Middle East
  • Africa

Great feedback survey product

Sales and marketing manager from 75-99 room Airport/Conference Hotel in Lusaka (Zambia)

5 days ago
It’s a great product easy to use and always keeps you updated on how the responses are flowing.we love to use it.

Guest reviews

Guest Relations from 50-74 room Luxury Hotel in Ross Inner (United Kingdom)

3 months ago
I like the way we can reply to Guest reviews, Its easy simple and can I leave honest answers. Of course we all want 100% but life is not like that and if we can pinpoint an issue its easier to solve. I really like replying to our guests and know you are there to help when necessary.

Reviews makes guests who have not booked with us get to know us before even exeperiencing Finch Hattons.Guests are aware of what to expect.

reservations from 10 to 24 room Luxury Hotel in (Kenya)

5 months ago
Reports and Surveys and guests management.Reviews from the guests and feedback. Data Collection for the guests and their responses are effective

The Ease

Owner from 10 to 24 room in Hoedspruit (South Africa)

9 months ago
It is wonderful to see all you reviews in one place and also the tips on how to manage reviews.

Excellent company to work with.

General Manager from 5 to 9 room Luxury Hotel in Rhodes (South Africa)

9 months ago
We at Tenahead like the quick turn around time with feedback and reviews. It helps us to stay on top of our client services.

Excellent service

General manager from 10 to 24 room in Skukuza (South Africa)

9 months ago
Always helpful, record timing in response to my emails. Professional service and the system is easy to use. No mess, no fuss

Great hospitality app

General Manager from 5 to 9 room Boutique in East (South Africa)

9 months ago
Seamless and very user friendly. Integrates well with the guest and provides real time data to the lodge. Highly recommended. Had not heard of Guestrevu before I moved to the lodge. Always used Tripadvisor and found it to be a very biased platform. Guestrevu gives a far easier platform as well as a platform that is not leading or directing...

Efficient tool

General Manager from 10 to 24 room Boutique in Vilanculos (Mozambique)

9 months ago
Guestrevu is an efficient tool to help you analyse, question and fix the overall service of your hotel provided to your guests. Most of the times guests don't give us the real feedback when they check out and with Guestrevu they are empowered to leave an honest review, feedback and comments. It helps you to improve your service and be on to...

Great platform

C.T.O from 200 to 499 room Luxury Hotel in Jerusalem (Israel)

9 months ago
We liked the visibility, the understanding of luxury service and especially the user friendly experience with the various DUVE features.

Great platform to use to colleect reviews.

Front Office Manager from 50-74 room Branded Hotel in Maldives (Maldives)

9 months ago
I like the pre arrival survey where I can easily prepare the guests requirements beforehand. I get feedback on exact points where to focus on improving guest experience I can accept or decline guests requests depending on the availability of the requests.
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