GuestRevu (Surveys)

Ranked 1 (out of 26) in Guest Surveys & Feedback

Guest Surveys & Feedback

Get the valuable feedback you need to improve your guest experience.

Ratings Snapshot

Certificate of Excellence
Read 273 reviews
94%
Recommend
HTR Score icon
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #1 out of 26 in Guest Surveys & Feedback

Ease of Use
4.6/5
ROI
4.6/5
Implementation
4.6/5
Customer Support
4.7/5
Verified Customer Support

GuestRevu has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more
Most popular for
  • Luxury Hotels 65 verified reviews
    93%
    65 verified reviews
  • Boutiques Leader: GuestRevu
    95%
    51 verified reviews
  • Resorts Leader: TrustYou
    96%
    36 verified reviews
  • Bed & Breakfast & Inns Leader: GuestRevu
    90%
    23 verified reviews
  • Branded Hotels Leader: TrustYou
    98%
    13 verified reviews
  • Extended Stay & Serviced Apartments 11 verified reviews
    88%
    11 verified reviews
  • Hostels Leader: GuestRevu
    98%
    5 verified reviews
  • Limited Service & Budget Hotels 4 verified reviews
    98%
    4 verified reviews
  • City Center Hotels 3 verified reviews
    97%
    3 verified reviews
  • Motels 2 verified reviews
    100%
    2 verified reviews
  • Vacation Rentals & Villas 2 verified reviews
    95%
    2 verified reviews
  • Airport/Conference Hotels Leader: Loopon
    100%
    1 verified reviews

GuestRevu (Surveys) Overview

Top Alternative: Revinate (Surveys)

GuestRevu (Surveys) Overview

• Try GuestRevu LITE • Free Forever • guestrevu.com/get-guestrevu-lite • Customisable surveys reflect your brand's look and feel, while asking the questions your business needs answers to. Dynamic smart surveys ask relevant questions to drill down to the heart of your guests' experiences (request a demo on our website, linked below). Multiple surveys help you analyse different aspects o...

About GuestRevu

Founded in 2014 | Headquarters in United Kingdom | 22 employees

Integrates with

  • Property Management Systems
  • Channel Managers
  • Hotel Management Software
Browse integrations (30 verified)

Pros & Cons

Like 94% recommend

Marketing Manager from Luxury Hotels

It is always good to understand your customer and with guestrevu you can very quickly have a great idea what it is that your customer needs, wants and appreciates. The team that offers support is quick, and efficient, ...

General Manager from Boutiques

Keeping me in touch with our guests, their needs and experience as well as having a point of reference to focus the team

General Manager from City Center Hotels

* The hotel has for the first time real feedback * Timely updated profile * Prompt Technical support * Easy and user friendly for our guest

Revenue Manager

All is good as it is. Maybe just use brighter colours on all the graphics.

ISO Management Representative from Other

- please correct the Sentiment scoring since it picks on any negative word as negative. These days a guest can say "Service was wicked" meaning that it was superb yet the system picks it as negative sentiment. - if poss...

Marketing Manager from Luxury Hotels

At this moment, we are more than satisfied... We will let you know if there is something to improve on in the future.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

The GuestRevu Products provide one of the most vital pieces of information for a potential guest choosing their Hotel. One of their products , the Reputation Management tool manages all of the previous guests reviews.

by David Byrne (AskSuite) on December 15, 2021

See more answers (13)
Question:

What differentiates this product or service from the competition?

Answer:

GuestRevus products are easy to use, easy to integrate and easily manageable. This makes the collobartion of all the Hotels reviews a simple process but yet very effective. The team are also very easy to deal with.

by David Byrne (AskSuite) on December 15, 2021

See more answers (13)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

My advice would be to get full visibility of the product, i.e a Demo. The Demo will show. you the power of the tools to enable your Hotel to present the reviews and Surveys to the potential clients and past clients.

by David Byrne (AskSuite) on December 15, 2021

See more answers (13)
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+ 11 recommend
Recommended by Show More (9)

Find the perfect fit

Want to find out if GuestRevu is the best fit for your hotel?

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GETTING STARTED

Download the 2021 Guest Surveys & Feedback buyer’s guide

Free download
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Features

Active Markets

MARKETS SERVED
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • South Africa
  • United Kingdom
  • Kenya
  • Zimbabwe
  • United States of America
  • Botswana
  • Ireland
  • Zambia
  • Mauritius

273 Verified GuestRevu Reviews

Likelihood to Recommend
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March 29, 2022

GuestRevu (Surveys) Review: Toolbox on the go

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Ease of use and the complete and relevant information always at hand to get a birdseye view of what is happenning on the property.

What do you dislike or think could be improved?

Have GuestRevu "light" available for smaller properties at a more affordable price. After introducing GuestRevu to some smaller properties, the need was identified, As all of them were interested, but pri...

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5

January 04, 2022

GuestRevu (Surveys) Review: GuestRevu feedback

General Manager from Resorts in Komatipoort (South Africa)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Departmental strategy stimulation understanding your guest Instrumental for training the Team maintenance of key areas.loyalty from a Guest through quick response One unified messaging review

What do you dislike or think could be improved?

more detail understanding of the guest description positive or negative, , per categories offered , rated comp sets could be more according to fair amount of reveiews made, for example needles lodge in Ko...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 16, 2021

GuestRevu (Surveys) Review: Professional Excellence

General Manager from Luxury Hotels in Port Alfred (South Africa)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Receiving guest feedback is crucial to any Hotel Operation i.t.o. continuous improvement of service levels through highlighting strengths and weaknesses and thus enabling management and staff to take appr...

What do you dislike or think could be improved?

Honestly nothing at this stage. Especially since they improve the system to keep with the constantly evolving tech world every year.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 14, 2021

GuestRevu (Surveys) Review: Simple to use, perfect customer service, great value for money.

Head of Marketing & Digital from Boutiques in Rivière Noire District (Mauritius)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

GuestRevu surveys have allowed us to have a clear and simple vision of guest satisfaction in our boutique hotels. - Amazing customer support. Very reactive and proactive, they follow up to make sure that...

What do you dislike or think could be improved?

Nothing to improve for us. We have a small operation team and needed a solution that was simple to use and with clear reporting. If you need more specific information in your reports then better check wit...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 13, 2021

GuestRevu (Surveys) Review: Great Tool

Brand Lead from Hostels in (Thailand)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Great tool to see all your reviews from all sites online, As well as the guest survey, we love this tool as its just one login to reply to all reviews and can share with the team.

What do you dislike or think could be improved?

All good so far no major issues with the system sentiment is learning all the time, but that is understandable

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 13, 2021

GuestRevu (Surveys) Review: Great Tool and Simple to Use

Revenue Manager from Boutiques in Orsett (United Kingdom)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

GuestRevu has streamlined our Guest Feedback process and is more or less a one stop shop to manage our guest reviews. Easy to use and massive timesaver.

What do you dislike or think could be improved?

At the moment the system is providing what our business needs as guest feedback and great thing that it integrates with OTAs and TripAdvisor.

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5

Pricing

Freemium (hotel can trial for free)
30 day trial
Monthly subscription (/room/month)
$3/room/month - $6/room/month

Recent News & Content

Resources & reports

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Popular GuestRevu (Surveys) Integrations

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