Flexkeeping (Glitch Management)

4.9 (19 REVIEWS)

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Jaime, Kevin, Fabrizio + 13 more experts recommend Flexkeeping

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Flexkeeping (Glitch Management)

5.0 (19 REVIEWS)

Unranked in Guest Survey Software

Guarantee that every guest leaves satisfied.

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What is Flexkeeping?

Founded in 2012 | Headquarters in Ljubljana (Slovenia) | 29 employees
Flexkeeping (Glitch Management) is a hotel operations management platform designed to streamline daily tasks, improve guest satisfaction, and optimize financial performance. This software allows users to view prioritized tasks, feedback, and guest satisfaction statistics directly from their mobile device, enabling quick resolution of issues as they arise. Quality and compensation cost analytics provide insights that help properties stay financially on track. With easy-to-access tools, Flexkeeping integrates into existing hotel operations to boost efficiency and ensure a seamless management experience.

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This description was generated by AI which analyzed the following sources to summarize a description of Flexkeeping products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by Flexkeeping

FAQs

Capabilities

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Flexkeeping doesn’t have any benefits or use cases available

Features

Survey Builder

4/5 features

Delivery Channels

4/5 features

Review Generation

4/5 features

Follow-up & Resolution

4/5 features

Reporting, Analytics & Insights

4/5 features

Flexkeeping Reviews Summary

4.9
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
4.8/5
Implementation
4.9/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Flexkeeping (Glitch Management) is the #3 most trending product in the Guest Survey Software category (out of 26) and the #118 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Flexkeeping has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence

Flexkeeping Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

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8

Success Stories

11

References

35

Featured Customers

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Flexkeeping Reviews

Hotelier Rating

Excellent
200
Very Good
9
Average
1
Poor
0
Terrible
1

Property Size

  • X-Small (4)
  • Small (17)
  • Medium (59)
  • Large (73)
  • X-Large (55)

Country

  • Croatia
    Croatia
    (56)
  • Slovenia
    Slovenia
    (37)
  • United Kingdom
    United Kingdom
    (18)
  • United States of America
    United States of America
    (13)
  • Australia
    Australia
    (13)
  • Serbia
    Serbia
    (8)
  • Germany
    Germany
    (8)
  • Italy
    Italy
    (5)
  • Austria
    Austria
    (5)
  • Spain
    Spain
    (5)
  • Costa Rica
    Costa Rica
    (4)
  • Mexico
    Mexico
    (3)
  • Colombia
    Colombia
    (3)
  • Netherlands Antilles
    Netherlands Antilles
    (3)
  • Bulgaria
    Bulgaria
    (3)
  • Peru
    Peru
    (3)
  • Argentina
    Argentina
    (2)
  • Brazil
    Brazil
    (2)
  • Belgium
    Belgium
    (1)
  • Canada
    Canada
    (1)
  • Singapore
    Singapore
    (1)
  • Vietnam
    Vietnam
    (1)
  • Zimbabwe
    Zimbabwe
    (1)
  • South Africa
    South Africa
    (1)
  • Czech Republic
    Czech Republic
    (1)
  • France
    France
    (1)
  • Belize
    Belize
    (1)
  • Panama
    Panama
    (1)
  • China
    China
    (1)
  • Kenya
    Kenya
    (1)
  • Hungary
    Hungary
    (1)

Region

  • North America
    North America
    (17)
  • Europe
    Europe
    (149)
  • Asia Pacific
    Asia Pacific
    (3)
  • Oceania
    Oceania
    (13)
  • South America
    South America
    (15)
  • Central America
    Central America
    (4)
  • Africa
    Africa
    (3)
10

Excelent hospitality tool.

executive Housekeeper from 100 to 199 room Boutique in Kranjska Gora (Slovenia)

Verified
4 months ago
The most i like about flexkeeping application is its multifuncionality. It is also very user friendly and to the point.
Country Slovenia
executive Housekeeper
Large Hotel
10

Everyone must have Flexkeeping ??

Housekeeping manager from 100 to 199 room Resort in Porec (Croatia)

Verified
5 months ago
-simplified work schedule-assignment of jobs-saving time-less use of mobile phones-repott of malfunctions and tasks -registration of lost and faund items-quality control-record of costs-consumption of rubene
Country Croatia
Housekeeping manager
Large Hotel
10

Our staff is thrilled with Flexkeeping!

Senior IT Manager from 200 to 499 room Bed & Breakfast & Inn in Sofia (Bulgaria)

Verified
5 months ago
At the end of the pandemic, with the room occupancy growing in our new establishment, a way to easily control the workflow and efficiency in the main hotel departments like Housekeeping, Reception and Technicians was needed. Based on previous experience with Flexkeeping in a "sibling" hotel, and after researching some alternatives, we imple...
Country Bulgaria
Senior IT Manager
X-Large Hotel
9

Communication, organization and planning tool

Quality Assurance Manager from 200 to 499 room Boutique in Podstrana (Croatia)

Verified
5 months ago
With Flexkeeping our communication and process flow is easier, quicker and to the point. App is completely user friendly and intuitive which helps in shortening the training period and allows high adoption rate among staff. Thanks to the detailed reporting tool, Flexkeeping is now an essential part of our strategical analysis and plannin...
Country Croatia
Quality Assurance Manager
X-Large Hotel
10

Essential for Housekeeping & Maintenance

Director from 10 to 24 room Bed & Breakfast & Inn in Wilmington (United States of America)

Verified
16 months ago
Love the forward planning showing when staff are available/not available and rostering based on demand Ease of use for all staff from mobile phones, paperless, instant communications between teams Cost tracking on linen, amenities and room supplies
Country United States of America
Director
Small Hotel
Ricardo from Flexkeeping replied
Thanks so much for taking the time to leave such great feedback. In Flexkeeping we value any improvement ideas to make our app always better.
10

A much needed housekeeping application!

Hotel Operation/student lecturer from 10 to 24 room in Zuzemberk (Slovenia)

Verified
16 months ago
Application transparency, such a great help with organizing and tracking all houskeeping activities, helps with boosting productivity and solving issues easily.
Country Slovenia
Hotel Operation/student lecturer
Small Hotel
10

Useful program

Front office manager from 100 to 199 room Branded Hotel in Stari Grad (Croatia)

Verified
2 years ago
The best program for the hotel industry, i mean the program used in the housekeeping and also the tool we use at the reception, such as the entry of good and bad gust reviews.
Country Croatia
Front office manager
Large Hotel
10

Best company to support and improve your service and guest experience

Senior Sales Manager from 100 to 199 room Boutique in London (United Kingdom)

Verified
2 years ago
All their products are very user friendly and easy to adapt. Specially for Housekeeping and Maintenance it gives speed and accuracy to the entire process. It is easy to implement, to give training to employees and it clearly improved the service we provide to our guests.
Country United Kingdom
Senior Sales Manager
Large Hotel
10

An application that understands the hotel operations.

Hotel Manager from 200 to 499 room Casino in Nova Gorica (Slovenia)

Verified
2 years ago
Since I have known the project from the very beginning, I was already surprised by its ease of use, real knowledge of work processes (SOP`s), fast implementation and excellent technical support, which is always ready to listen to additional user wishes. It is clear that the app arose from knowledge of hotel operations and not theory. The...
Country Slovenia
Hotel Manager
X-Large Hotel
10

Amazing company

GM from 25-49 room Boutique in Ljubljana (Slovenia)

Verified
3 years ago
It is an amazing company, with innovating tools that helps us run our business more smoothly. Working with Felxkeeping is start of the hotel digital transformation.
Country Slovenia
GM
Medium Hotel
  • 1
  • 2

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Flexkeeping is a fantastic way for hoteliers to tap into real-time communication and task management all through a user-friendly interface with particularly great reporting and analytics. Overall, Flexkeeping supports hotels in enhancing their operational efficiency and guest satisfaction. With an integration with Canary - this process becomes even more seamless for hotels.

Question:

What differentiates this product or service from the competition?

Answer:

Flexkeeping goes above and beyond with the deep customizations for hotels to build, which leads to more personalized and more enjoyable guest experiences. With our integration, we see execution of ticketing much more effective and efficient; not to mention, with greater customer satisfaction.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Most hotels are used to manual processes when it comes to overall Operations, especially with Housekeeping. Flexkeeping is capable of doing so much more than simply bringing technology into the arsenal. Add as many codes and ticketing requests that are remotely possible offerings from the hotel. This has been one of Canary's newest most exciting integrations.

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Recommended by
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Kevin Lowry Global Partnerships @ Canary Technologies
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Thibault Gence Partnerships Manager @ apaleo GmbH
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marko racic CEO @ Unlimited communication d.o.o.
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Kevin Lowry Global Partnerships @ Canary Technologies
RecommendationAvatar
Yumiko Pagnoux Partner Associate @ Mews
RecommendationAvatar
Karina Zaynagabdinova Customer Experience Manager @ Hoteza
RecommendationAvatar
Thibault Gence Partnerships Manager @ apaleo GmbH
RecommendationAvatar
marko racic CEO @ Unlimited communication d.o.o.
RecommendationAvatar
Nadia Petropoulou Partnerships Manager @ Cloudbeds
Are you a consultant or vendor that recommends Flexkeeping? Leave a recommendation

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Support

Verified Support

Flexkeeping has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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