Flexkeeping (Glitch Management)

4.9 (19 REVIEWS)

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Fabrizio, Blanche, Yumiko + 11 more experts recommend Flexkeeping

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Flexkeeping (Glitch Management)

4.9 (19 REVIEWS)

Unranked in Guest Surveys & Feedback

Guarantee that every guest leaves satisfied.

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Ratings Summary

4.9
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
4.8/5
Implementation
4.9/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Flexkeeping (Glitch Management) is the #4 most trending product in the Guest Surveys & Feedback category (out of 25) and the #155 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Flexkeeping has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
About Flexkeeping (Glitch Management)
Founded in 2012 | Headquarters in Ljubljana (Slovenia) | 29 employees
View prioritized tasks, feedback, and guest satisfaction stats in the palm of your hand to quickly resolve issues. Quality and compensation cost analytics help to keep your property financially on track and in the black.

View website

Capabilities

profile-empty-state.svg

Flexkeeping doesn’t have any benefits or use cases available

Features

Survey Builder

4/5 features

Delivery Channels

4/5 features

Review Generation

4/5 features

Follow-up & Resolution

4/5 features

Reporting, Analytics & Insights

4/5 features

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Flexkeeping Average Flexkeeping

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No matching results

7

Success Stories

11

References

35

Featured Customers

Popularity by Segment

Size

2 | X-Small (1-9 room)

13 | Small (10-24 room)

52 | Medium (25-74 room)

60 | Large (75-199 room)

53 | X-Large (200+ room)

Country

51 | Croatia

38 | Slovenia

16 | United Kingdom

15 | Australia

10 | United States of America

8 | Serbia

6 | Germany

5 | Austria

5 | Spain

4 | Costa Rica

4 | Italy

3 | Mexico

3 | Colombia

3 | Bulgaria

3 | Brazil

3 | Peru

2 | Argentina

1 | Belize

1 | Hungary

1 | Kenya

1 | Netherlands Antilles

1 | Panama

1 | Belgium

1 | Czech Republic

1 | Netherlands

1 | South Africa

1 | Singapore

Type

51 | Resorts

49 | Luxury Hotels

33 | Boutiques

31 | City Center Hotels

30 | Branded Hotels

22 | Bed & Breakfast & Inns

19 | Hostels

16 | Extended Stay & Serviced Apartments

11 | Airport/Conference Hotels

11 | Limited Service & Budget Hotels

11 | RV Parks & Campgrounds

5 | Motels

4 | Casinos

2 | Vacation Rentals & Villas

Region

140 | Europe

16 | South America

15 | Oceania

13 | North America

2 | Central America

2 | Africa

1 | Asia Pacific

Category

180 | Housekeeping Software

114 | Hotel Maintenance Software

63 | Staff Collaboration Tools

29 | Mobile Ordering & Room Service

20 | Concierge Software

19 | Guest Surveys & Feedback

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Hotelier Rating

Excellent
179
Very Good
7
Average
2
Poor
0
Terrible
1

Property Size

  • X-Small (2)
  • Small (13)
  • Medium (52)
  • Large (60)
  • X-Large (53)

Country

  • Croatia
    Croatia
    (51)
  • Slovenia
    Slovenia
    (38)
  • United Kingdom
    United Kingdom
    (16)
  • Australia
    Australia
    (15)
  • United States of America
    United States of America
    (10)
  • Serbia
    Serbia
    (8)
  • Germany
    Germany
    (6)
  • Austria
    Austria
    (5)
  • Spain
    Spain
    (5)
  • Costa Rica
    Costa Rica
    (4)
  • Italy
    Italy
    (4)
  • Mexico
    Mexico
    (3)
  • Colombia
    Colombia
    (3)
  • Bulgaria
    Bulgaria
    (3)
  • Brazil
    Brazil
    (3)
  • Peru
    Peru
    (3)
  • Argentina
    Argentina
    (2)
  • Belize
    Belize
    (1)
  • Hungary
    Hungary
    (1)
  • Kenya
    Kenya
    (1)
  • Netherlands Antilles
    Netherlands Antilles
    (1)
  • Panama
    Panama
    (1)
  • Belgium
    Belgium
    (1)
  • Czech Republic
    Czech Republic
    (1)
  • Netherlands
    Netherlands
    (1)
  • South Africa
    South Africa
    (1)
  • Singapore
    Singapore
    (1)

Region

  • North America
    North America
    (13)
  • Europe
    Europe
    (140)
  • Asia Pacific
    Asia Pacific
    (1)
  • Oceania
    Oceania
    (15)
  • South America
    South America
    (16)
  • Central America
    Central America
    (2)
  • Africa
    Africa
    (2)
10

Essential for Housekeeping & Maintenance

Director from 1 to 4 room in Vermont (Australia)

Verified
7 months ago
Love the forward planning showing when staff are available/not available and rostering based on demand Ease of use for all staff from mobile phones, paperless, instant communications between teams Cost tracking on linen, amenities and room supplies
Country Australia
Director
X-Small Hotel
Ricardo from Flexkeeping replied
Thanks so much for taking the time to leave such great feedback. In Flexkeeping we value any improvement ideas to make our app always better.
9

Communication, organization and planning tool

Quality Assurance Manager from 200 to 499 room Resort in Split (Croatia)

Verified
7 months ago
With Flexkeeping our communication and process flow is easier, quicker and to the point. App is completely user friendly and intuitive which helps in shortening the training period and allows high adoption rate among staff. Thanks to the detailed reporting tool, Flexkeeping is now an essential part of our strategical analysis and plannin...
Country Croatia
Quality Assurance Manager
X-Large Hotel
10

Our staff is thrilled with Flexkeeping!

Senior IT Manager from 200 to 499 room Luxury Hotel in Sofia (Bulgaria)

Verified
7 months ago
At the end of the pandemic, with the room occupancy growing in our new establishment, a way to easily control the workflow and efficiency in the main hotel departments like Housekeeping, Reception and Technicians was needed. Based on previous experience with Flexkeeping in a "sibling" hotel, and after researching some alternatives, we imple...
Country Bulgaria
Senior IT Manager
X-Large Hotel
10

A much needed housekeeping application!

Hotel Operation/student lecturer from 10 to 24 room in (Slovenia)

Verified
7 months ago
Application transparency, such a great help with organizing and tracking all houskeeping activities, helps with boosting productivity and solving issues easily.
Country Slovenia
Hotel Operation/student lecturer
Small Hotel
10

Everyone must have Flexkeeping ??

Housekeeping manager from 100 to 199 room Resort in Banjol (Croatia)

Verified
2 years ago
-simplified work schedule-assignment of jobs-saving time-less use of mobile phones-repott of malfunctions and tasks -registration of lost and faund items-quality control-record of costs-consumption of rubene
Country Croatia
Housekeeping manager
Large Hotel
10

Useful program

Front office manager from 100 to 199 room in Stari Grad (Croatia)

Verified
2 years ago
The best program for the hotel industry, i mean the program used in the housekeeping and also the tool we use at the reception, such as the entry of good and bad gust reviews.
Country Croatia
Front office manager
Large Hotel
10

Excelent hospitality tool.

executive Housekeeper from 200 to 499 room Boutique in (Slovenia)

Verified
2 years ago
The most i like about flexkeeping palication is its multifuncionality. It is also very user friendly and to the point.
Country Slovenia
executive Housekeeper
X-Large Hotel
10

Best company to support and improve your service and guest experience

Senior Sales Manager from 100 to 199 room Boutique in London (United Kingdom)

Verified
2 years ago
All their products are very user friendly and easy to adapt. Specially for Housekeeping and Maintenance it gives speed and accuracy to the entire process. It is easy to implement, to give training to employees and it clearly improved the service we provide to our guests.
Country United Kingdom
Senior Sales Manager
Large Hotel
10

An application that understands the hotel operations.

Hotel Manager from 200 to 499 room Casino in (Slovenia)

Verified
2 years ago
Since I have known the project from the very beginning, I was already surprised by its ease of use, real knowledge of work processes (SOP`s), fast implementation and excellent technical support, which is always ready to listen to additional user wishes. It is clear that the app arose from knowledge of hotel operations and not theory. The...
Country Slovenia
Hotel Manager
X-Large Hotel
10

Amazing company

GM from 25-49 room Boutique in Ljubljana (Slovenia)

Verified
2 years ago
It is an amazing company, with innovating tools that helps us run our business more smoothly. Working with Felxkeeping is start of the hotel digital transformation.
Country Slovenia
GM
Medium Hotel
  • 1
  • 2

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Flexkeeping is a great solution for any hotel looking for housekeeping software that can fully digitalize the department operations with a variety of automations and a very friendly user interface. On top of this, the people working at Flexkeeping are great folks. Last but not least, Flexkeeping has one of the best integrations with Apaleo!

Question:

What differentiates this product or service from the competition?

Answer:

I think that the focus on automation + the friendly user interface are great aspects of this product. Another thing that makes Flexkeeping stand out from competition is that they constantly develop and improve their system with new modules and features.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Think first of what you need. Involve your team in the decision process. Brainstorm together a few use cases that are very important for you and that the system needs to support. Ask other hoteliers using flexkeeping to what extent they are happy with this solution, with the onboarding and support.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 11 recommend
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Support

Verified Support

Flexkeeping has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Response Time

Less than a day

Recommended

98%

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