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Flexkeeping (Glitch Management)
4.9 (19 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Jaime, Kevin, Fabrizio + 13 more experts recommend Flexkeeping
Read RecommendationsFlexkeeping (Glitch Management)
Unranked in Guest Survey Software
Guarantee that every guest leaves satisfied.
97% recommended by 178 hotels
Sheraton, Hilton, Accor & 175 others
What is Flexkeeping?
Founded in 2012 | Headquarters in Ljubljana (Slovenia) | 29 employees
Flexkeeping (Glitch Management) is a hotel operations management platform designed to streamline daily tasks, improve guest satisfaction, and optimize financial performance. This software allows users to view prioritized tasks, feedback, and guest satisfaction statistics directly from their mobile device, enabling quick resolution of issues as they arise. Quality and compensation cost analytics provide insights that help properties stay financially on track. With easy-to-access tools, Flexkeeping integrates into existing hotel operations to boost efficiency and ensure a seamless management experience.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Flexkeeping products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Flexkeeping Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Flexkeeping Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Flexkeeping
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Flexkeeping's Provided Description:
"View prioritized tasks, feedback, and guest satisfaction stats in the palm of your hand to quickly resolve issues. Quality and compensation cost analytics help to keep your property financially on track and in the black."
FAQs
Capabilities
Flexkeeping doesn’t have any benefits or use cases available
Features
Survey Builder
4/5 features
Delivery Channels
4/5 features
Review Generation
4/5 features
Follow-up & Resolution
4/5 features
Reporting, Analytics & Insights
4/5 features
Flexkeeping Reviews Summary
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
4.8/5
Implementation
4.9/5
Recommended by
Achievements
This vendor's trending score is rising, Flexkeeping (Glitch Management) is the #3 most trending product in the Guest Survey Software category (out of 25) and the #124 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreFlexkeeping has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
Flexkeeping Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Flexkeeping Case Studies
Housekeeping Automation at REVO Munich
Kreisfreie Stadt München (Germany)
Transforming Operations: How Valamar Parentino Hotel streamlined their operations with Flexkeeping
Porec (Croatia)
From Housekeeping to Maintenance and beyond - automating Operations at Falkensteiner Hotel Diadora with Flexkeeping
Petrcane (Croatia)
How Flexkeeping helped Grand Park Hotel improve the guest experience by automating operations and supercharging collaboration
Rovinj (Croatia)
The Remington Orange achieves housekeeping triumph with Flexkeeping
Orange (Australia)
How Palace Resorts automated daily operations in 10 all-inclusive luxury resorts with Flexkeeping
Cozumel (Mexico)
Digitize, automate, win: The Zetter Group's story of triumph with Flexkeeping
London (United Kingdom)
Elevating Hostel Dynamics: How Flexkeeping helped Viajero Hostel Buenos Aires digitalise their operations
Buenos Aires (Argentina)
References
"With Flexkeeping, we don’t miss anything anymore. There are no communication breakdowns, and it’s all done immediately. In the old days, we used to have everything in a book, which was massively inefficient."
Sheldon Martin
General Manager @
Mobys Beachside Retreat
"We reviewed several platforms, but Flexkeeping was a clear winner. The product was superior and the team was incredibly enthusiastic."
Diana Lukić Grandov
Room Division Manager @
Adriatic Hotel by Maistra Collection
"I can’t imagine working without Flexkeeping. It’s such a time saver and the most significant improvement we have seen in our daily operations."
Alex Tran
Room Division Manager @
The Remington Orange
"Housekeeping was running on papers, the maintenance team constantly got calls, and our management team lost hours every week preparing reports."
Liutauras Vaitkevicius
Managing Director @
"Organization would take multiple hours combining PMS reports, printed reports and other notes. With Flexkeeping, we could automate over 1 million room service deliveries per year."
Magdalena Kazimierczak
Corporate Rooms Division Manager @
Palace Resorts Mexico
"Our Front Desk can now be sure that the rooms marked as clean are ready. Flexkeeping saves us so much time and encourages full accountability."
Ellen Larson Lee
Owner @
Maya Beach Hotel
"Every comment a guest makes gets immediately communicated throughout the whole hotel. Since it’s such a transparent platform, staff can react instantly, and management can stay informed about the situation. Flexkeeping empowered us to use our existing resources better. We managed to increase guest satisfaction by delivering personalized customer service."
Peter Loesch
General Manager @
Adriatic Hotel by Maistra Collection
"Flexkeeping is a project with a WOW effect. I experienced this only once before in my entire career. It’s been a great pleasure working with you."
Vlastimir Ivancic
CIO @
Valamar Parentino Hotel
"Flexkeeping is not only facilitating communication between departments, it also contributes to a massive improvement of our work processes. We really appreciate it and we absolutely don’t want to work without it any more."
Stefanie Augustin
Head of Housekeeping @
Holiday Inn Vienna - South, an IHG Hotel
"You want to know what we got with Flexkeeping? A revolution. We barely use our phones, the app is really user-friendly and everything we need to know is a click away. The workflow in our department is smooth and the number of errors has decreased enormously."
Barbara Polak Tomsic
Housekeeping Manager @
Grand Hotel Union
"Flexkeeping is most definitely an indispensable element in innovative hotel management, which takes you a step closer to a luxurious service. By optimizing all work processes among the staff it minimizes human errors. Flexkeeping enhances the quality of our service, which leads to greater guest satisfaction."
Gregor Jamnik
General manager @
Best Western Premier Hotel Slon
Featured Customers
More Products by Flexkeeping
Hotelier Rating
Looking for specific info?
10
Excelent hospitality tool.
executive Housekeeper from 100 to 199 room Boutique in Kranjska Gora (Slovenia)
Verified
5 months ago
The most i like about flexkeeping application is its multifuncionality. It is also very user friendly and to the point.
Slovenia
Slovenia
executive Housekeeper
Large Hotel
10
Everyone must have Flexkeeping ??
Housekeeping manager from 100 to 199 room Resort in Porec (Croatia)
Verified
7 months ago
-simplified work schedule-assignment of jobs-saving time-less use of mobile phones-repott of malfunctions and tasks -registration of lost and faund items-quality control-record of costs-consumption of rubene
Croatia
Croatia
Housekeeping manager
Large Hotel
10
Our staff is thrilled with Flexkeeping!
Senior IT Manager from 200 to 499 room Bed & Breakfast & Inn in Sofia (Bulgaria)
Verified
7 months ago
At the end of the pandemic, with the room occupancy growing in our new establishment, a way to easily control the workflow and efficiency in the main hotel departments like Housekeeping, Reception and Technicians was needed. Based on previous experience with Flexkeeping in a "sibling" hotel, and after researching some alternatives, we imple...
Bulgaria
Bulgaria
Senior IT Manager
X-Large Hotel
9
Communication, organization and planning tool
Quality Assurance Manager from 200 to 499 room Boutique in Podstrana (Croatia)
Verified
7 months ago
With Flexkeeping our communication and process flow is easier, quicker and to the point. App is completely user friendly and intuitive which helps in shortening the training period and allows high adoption rate among staff.
Thanks to the detailed reporting tool, Flexkeeping is now an essential part of our strategical analysis and plannin...
Croatia
Croatia
Quality Assurance Manager
X-Large Hotel
10
Essential for Housekeeping & Maintenance
Director from 10 to 24 room Bed & Breakfast & Inn in Wilmington (United States of America)
Verified
18 months ago
Love the forward planning showing when staff are available/not available and rostering based on demand
Ease of use for all staff from mobile phones, paperless, instant communications between teams
Cost tracking on linen, amenities and room supplies
United States of America
United States of America
Director
Small Hotel
10
A much needed housekeeping application!
Hotel Operation/student lecturer from 10 to 24 room in Zuzemberk (Slovenia)
Verified
18 months ago
Application transparency, such a great help with organizing and tracking all houskeeping activities, helps with boosting productivity and solving issues easily.
Slovenia
Slovenia
Hotel Operation/student lecturer
Small Hotel
10
Useful program
Front office manager from 100 to 199 room Branded Hotel in Stari Grad (Croatia)
Verified
2 years ago
The best program for the hotel industry, i mean the program used in the housekeeping and also the tool we use at the reception, such as the entry of good and bad gust reviews.
Croatia
Croatia
Front office manager
Large Hotel
10
Best company to support and improve your service and guest experience
Senior Sales Manager from 100 to 199 room Boutique in London (United Kingdom)
Verified
3 years ago
All their products are very user friendly and easy to adapt.
Specially for Housekeeping and Maintenance it gives speed and accuracy to the entire process.
It is easy to implement, to give training to employees and it clearly improved the service we provide to our guests.
United Kingdom
United Kingdom
Senior Sales Manager
Large Hotel
10
An application that understands the hotel operations.
Hotel Manager from 200 to 499 room Casino in Nova Gorica (Slovenia)
Verified
3 years ago
Since I have known the project from the very beginning, I was already surprised by its ease of use, real knowledge of work processes (SOP`s), fast implementation and excellent technical support, which is always ready to listen to additional user wishes.
It is clear that the app arose from knowledge of hotel operations and not theory.
The...
Slovenia
Slovenia
Hotel Manager
X-Large Hotel
10
Amazing company
GM from 25-49 room Boutique in Ljubljana (Slovenia)
Verified
3 years ago
It is an amazing company, with innovating tools that helps us run our business more smoothly. Working with Felxkeeping is start of the hotel digital transformation.
Slovenia
Slovenia
GM
Mid-Sized Hotel
- 1
- 2
Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Flexkeeping is a fantastic way for hoteliers to tap into real-time communication and task management all through a user-friendly interface with particularly great reporting and analytics. Overall, Flexkeeping supports hotels in enhancing their operational efficiency and guest satisfaction. With an integration with Canary - this process becomes even more seamless for hotels.
Showing all answers to: "What does this product or service do well?"
Flexkeeping is a fantastic way for hoteliers to tap into real-time communication and task management all through a user-friendly interface with particularly great reporting and analytics. Overall, Flexkeeping supports hotels in enhancing their operational efficiency and guest satisfaction. With an integration with Canary - this process becomes even more seamless for hotels.
With a solution like the hotel operations platform, not only have they managed to increase savings on a financial and time perspective, but their product also boosts the employees' productivity, enabling them to take care of their customers in ways that matter
Flexkeeping provides a quick, to-the-point and seamless platform that helps make hotel operations work more efficiently, faster and it helps to minimize the response time. It helps optimize guest communication and feedback, and software in charge of staff communications eliminates the long response time and helps bring a new level of efficiency to the staff communication that ends up helping the overall optimization of hotel operations.
flexkeeping provides a fully fledged suite of solutions that enables hotel operational teams to have 1 centralise place of truth throught their life cycle from on-boarding of new staff members to housekeeping & lost and found. Joint apaleo x flexkeeping customers are extremely satisfied.
This service pushes the boundaries of communication between hotel staff and guests.
Organize and track all housekeeping activities and helps a hotel maintenance staff get their job done better and faster.
Question:
What differentiates this product or service from the competition?
Answer:
Flexkeeping goes above and beyond with the deep customizations for hotels to build, which leads to more personalized and more enjoyable guest experiences. With our integration, we see execution of ticketing much more effective and efficient; not to mention, with greater customer satisfaction.
Showing all answers to: "What differentiates this product or service from the competition?"
Flexkeeping goes above and beyond with the deep customizations for hotels to build, which leads to more personalized and more enjoyable guest experiences. With our integration, we see execution of ticketing much more effective and efficient; not to mention, with greater customer satisfaction.
The amount of care and energy they put into making sure that all users have the training they need to use the product as efficiently and effectively as possible is what I believe differentiates them from the competition
Flexkeeping's approach to projects and how they use the experience in hospitality when shaping their services and product. They are deteremined to provide the best solution that fits specific needs, and they offer different modules to cater to different needs of different client types. Flexkeeping aims to make a service that will truly optimize the operations of the hotel, implementing technology to the benefit of the client.
The automated KPI reports via email and app provide property managers with insights to optimise costs, monitor staff performance and ensure high quality service for guests. The product also differentiate by its user friendliness.
The differentiates this service from the competition :
- all services at the hotel are covered no matter the size, type or style
- completely customizable to accurately reflect the needs of hotel property and staff.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Most hotels are used to manual processes when it comes to overall Operations, especially with Housekeeping. Flexkeeping is capable of doing so much more than simply bringing technology into the arsenal. Add as many codes and ticketing requests that are remotely possible offerings from the hotel. This has been one of Canary's newest most exciting integrations.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Most hotels are used to manual processes when it comes to overall Operations, especially with Housekeeping. Flexkeeping is capable of doing so much more than simply bringing technology into the arsenal. Add as many codes and ticketing requests that are remotely possible offerings from the hotel. This has been one of Canary's newest most exciting integrations.
A lot of the people who work at flexkeeping were previously in roles in the hospitality industry. One advice would be to be as open and transparent about what you need as they will be very understanding and are willing to offer you the best support possible
My recommendation for the potential clients is to communicate their needs openly with the Flexkeeping team. Flexkeeping team has knowledge and experience which will allow them to give the potential client the best solution recommendations within their platform. They are dedicated and will bring a personalized approach to each project!
Make sure to have a product champion in your team who will take care of on-boarding the tool and bring your whole team up to speed on it. It's crucial to make the most out of apps like flexkeeping. Used well, they can change your operations
Based on my experience with this service, I can give one piece of advice to a hotelier :
If you want to save time, 80% less phone calls, increase in reported maintenance issues and have ROI after 1 year, you must try Flexkeeping.
Recommended by
Kevin Lowry
Global Partnerships
@
Canary Technologies
Yumiko Pagnoux
Partner Associate
@
Mews
Karina Zaynagabdinova
Customer Experience Manager
@
Hoteza
Thibault Gence
Partnerships Manager
@
apaleo GmbH
marko racic
CEO
@
Unlimited communication d.o.o.
Kevin Lowry
Global Partnerships
@
Canary Technologies
Yumiko Pagnoux
Partner Associate
@
Mews
Karina Zaynagabdinova
Customer Experience Manager
@
Hoteza
Thibault Gence
Partnerships Manager
@
apaleo GmbH
marko racic
CEO
@
Unlimited communication d.o.o.
Nadia Petropoulou
Partnerships Manager
@
Cloudbeds
Are you a consultant or vendor that recommends Flexkeeping?
Leave a recommendation
News
Flexkeeping
3 months ago
Flexkeeping Launches Breakthrough Solution to Completely Automate Personalized Guest Experiences
Flexkeeping
6 months ago
Housekeeping Automation at REVO Munich
Flexkeeping
6 months ago
Strawberry Chooses Flexkeeping to Completely Automate its Operations
Flexkeeping
10 months ago
Flexkeeping Launches First-Ever AI Voice Assistant For Multilingual Hotel Teams
Flexkeeping
1 year ago
Transforming Operations: How Valamar Parentino Hotel streamlined their operations with Flexkeeping
Flexkeeping
1 year ago
FlexKeeping Introduces Innovative Automated Cleanings Feature to Enhance Housekeeping Efficiency and Customisation
Flexkeeping
1 year ago
From Housekeeping to Maintenance and beyond - automating Operations at Falkensteiner Hotel Diadora with Flexkeeping
Flexkeeping
1 year ago
How Flexkeeping helped Grand Park Hotel improve the guest experience by automating operations and supercharging collaboration
Flexkeeping
2 years ago
The Remington Orange achieves housekeeping triumph with Flexkeeping
Flexkeeping
2 years ago
How Palace Resorts automated daily operations in 10 all-inclusive luxury resorts with Flexkeeping
Flexkeeping
2 years ago
Digitize, automate, win: The Zetter Group's story of triumph with Flexkeeping
Flexkeeping
2 years ago
Elevating Hostel Dynamics: How Flexkeeping helped Viajero Hostel Buenos Aires digitalise their operations
Flexkeeping
2 years ago
In Flexkeeping, Selina Finds a Perfect Partner To Support Their Global Operations Expansion
Flexkeeping
3 years ago
16 Key Features to Look for in a Hotel Housekeeping Software
Flexkeeping
3 years ago
Flexkeeping Announces Technology Integration with apaleo, an API-First Cloud Platform
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Support
Verified Support
Flexkeeping has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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