Flexkeeping (Glitch Management)

4.9 (19 REVIEWS)

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Nadia, Karina, Tatjana + 4 more experts recommend Flexkeeping

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Flexkeeping (Glitch Management)

4.9 (19 REVIEWS)

Unranked in Guest Surveys & Feedback

Guarantee that every guest leaves satisfied.

Ratings Summary

4.9
Excellent
19 reviews
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
4.8/5
Implementation
4.9/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Flexkeeping (Glitch Management) is the #5 most trending product in the Guest Surveys & Feedback category (out of 26) and the #139 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Flexkeeping has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
About Flexkeeping (Glitch Management)
Founded in 2012 | Headquarters in Ljubljana (Slovenia) | 20 employees
View prioritized tasks, feedback, and guest satisfaction stats in the palm of your hand to quickly resolve issues. Quality and compensation cost analytics help to keep your property financially on track and in the black.

Capabilities

profile-empty-state.svg

Flexkeeping doesn’t have any benefits or use cases available

Features

Survey Builder

4/5 features

Delivery Channels

4/5 features

Review Generation

4/5 features

Follow-up & Resolution

4/5 features

Reporting, Analytics & Insights

4/5 features

Pricing

Pricing Available By Request

Flexkeeping has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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4

Success Stories

13

References

35

Featured Customers

Popularity by Segment

Size

47 | X-Large (200+ room)

40 | Large (75-199 room)

33 | Medium (25-74 room)

9 | Small (10-24 room)

2 | X-Small (1-9 room)

Type

36 | Resorts

34 | Luxury Hotels

24 | City Center Hotels

19 | Boutiques

18 | Branded Hotels

12 | Bed & Breakfast & Inns

9 | Extended Stay & Serviced Apartments

9 | RV Parks & Campgrounds

6 | Hostels

5 | Limited Service & Budget Hotels

4 | Airport/Conference Hotels

2 | Casinos

1 | Motels

1 | Vacation Rentals & Villas

Region

117 | Europe

9 | South America

8 | North America

3 | Oceania

2 | Central America

1 | Asia Pacific

Category

136 | Housekeeping Software

88 | Hotel Maintenance Software

44 | Staff Collaboration Tools

28 | Mobile Ordering & Room Service

19 | Guest Surveys & Feedback

19 | Concierge Software

More Products by Flexkeeping

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https://ucarecdn.com/1afb9ccc-f758-45af-b7d3-97d7f927a4b3/
https://ucarecdn.com/5d65f2c1-b623-492c-9197-6d104e663a1e/
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19

Reviews

4

Expert Recommendations

Hotelier Rating

Excellent
138
Very Good
2
Average
0
Poor
0
Terrible
0

By Product

  • Housekeeping Software
    Housekeeping Software
  • Hotel Maintenance Software
    Hotel Maintenance Software
  • Staff Collaboration Tools
    Staff Collaboration Tools
  • Mobile Ordering & Room Service
    Mobile Ordering & Room Service
  • Concierge Software
    Concierge Software
  • Guest Surveys & Feedback
    Guest Surveys & Feedback

Property Size

  • X-Small
  • Small
  • Medium
  • Large
  • X-Large

Region

  • North America
    North America
  • Europe
    Europe
  • Asia Pacific
    Asia Pacific
  • Oceania
    Oceania
  • South America
    South America
  • Central America
    Central America
10

Everyone must have Flexkeeping ??

Housekeeping manager from 100 to 199 room Resort in Banjol (Croatia)

Verified
9 months ago
-simplified work schedule-assignment of jobs-saving time-less use of mobile phones-repott of malfunctions and tasks -registration of lost and faund items-quality control-record of costs-consumption of rubene
10

Useful program

Front office manager from 100 to 199 room in Stari Grad (Croatia)

Verified
10 months ago
The best program for the hotel industry, i mean the program used in the housekeeping and also the tool we use at the reception, such as the entry of good and bad gust reviews.
10

Excelent hospitality tool.

executive Housekeeper from 200 to 499 room Boutique in (Slovenia)

Verified
10 months ago
The most i like about flexkeeping palication is its multifuncionality. It is also very user friendly and to the point.
10

Our staff is thrilled with Flexkeeping!

Senior IT Manager from 200 to 499 room Luxury Hotel in Sofia (Bulgaria)

Verified
10 months ago
At the end of the pandemic, with the room occupancy growing in our new establishment, a way to easily control the workflow and efficiency in the main hotel departments like Housekeeping, Reception and Technicians was needed. Based on previous experience with Flexkeeping in a "sibling" hotel, and after researching some alternatives, we imple...
10

A much needed housekeeping application!

Hotel Operation/student lecturer from 10 to 24 room in (Slovenia)

Verified
10 months ago
Application transparency, such a great help with organizing and tracking all houskeeping activities, helps with boosting productivity and solving issues easily.
10

An application that understands the hotel operations.

Hotel Manager from 200 to 499 room Casino in (Slovenia)

Verified
10 months ago
Since I have known the project from the very beginning, I was already surprised by its ease of use, real knowledge of work processes (SOP`s), fast implementation and excellent technical support, which is always ready to listen to additional user wishes. It is clear that the app arose from knowledge of hotel operations and not theory. The...
10

Best company to support and improve your service and guest experience

Senior Sales Manager from 100 to 199 room Luxury Hotel in (United Kingdom)

Verified
10 months ago
All their products are very user friendly and easy to adapt. Specially for Housekeeping and Maintenance it gives speed and accuracy to the entire process. It is easy to implement, to give training to employees and it clearly improved the service we provide to our guests.
9

Communication, organization and planning tool

Quality Assurance Manager from 200 to 499 room Resort in Split (Croatia)

Verified
11 months ago
With Flexkeeping our communication and process flow is easier, quicker and to the point. App is completely user friendly and intuitive which helps in shortening the training period and allows high adoption rate among staff. Thanks to the detailed reporting tool, Flexkeeping is now an essential part of our strategical analysis and plannin...
10

Essential for Housekeeping & Maintenance

Director from 1 to 4 room in Vermont (Australia)

Verified
11 months ago
Love the forward planning showing when staff are available/not available and rostering based on demand Ease of use for all staff from mobile phones, paperless, instant communications between teams Cost tracking on linen, amenities and room supplies
Ricardo from Flexkeeping replied
Thanks so much for taking the time to leave such great feedback. In Flexkeeping we value any improvement ideas to make our app always better.
10

Amazing company

GM from 25-49 room Boutique in (Slovenia)

Verified
2 years ago
It is an amazing company, with innovating tools that helps us run our business more smoothly. Working with Felxkeeping is start of the hotel digital transformation.
  • 1
  • 2

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Support

Verified Support

Flexkeeping has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

View Support Certification

Help Center

Product Updates

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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Response Time

Less than a day

Recommended

99%

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