Flexkeeping (Glitch Management)

Ranked 4 (out of 25) in Guest Surveys & Feedback

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Ratings Snapshot

Certificate of Excellence
Read 15 reviews
99%
Recommend
HTR Score icon
HT SCORE
76 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Flexkeeping (Glitch Management) has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #4 out of 25 in Guest Surveys & Feedback

Ease of Use
5.0/5
ROI
4.9/5
Implementation
4.9/5
Customer Support
5.0/5
Verified Customer Support

Flexkeeping’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Flexkeeping (Glitch Management) Overview

Top Alternative: Revinate (Surveys)

Flexkeeping (Glitch Management) Overview

View prioritized tasks, feedback, and guest satisfaction stats in the palm of your hand to quickly resolve issues. Quality and compensation cost analytics help to keep your property financially on track and in the black.

About Flexkeeping

Founded in 2012 | Headquarters in Ljubljana Slovenia | 20 employees

Flexkeeping is a hotel housekeeping and staff communication platform created by a former housekeeper to streamline hospitality staff’s workflow, not add to it...

1/3

Integrates with

  • Property Management Systems
  • Hotel Management Software
  • Marketplaces & Integrators
Browse integrations (8 verified)

Pros & Cons

Like 99% recommend

IT/Systems Administrator

Flexkeeping is a top solution application for managing housekeeping from different aspects. The application offered us the facilitation of the working processes and at the same time the improvement of communication a...

Hotel Manager

Since I have known the project from the very beginning, I was already surprised by its ease of use, real knowledge of work processes (SOP`s), fast implementation and excellent technical support, which is always ready to ...

GM

It is an amazing company, with innovating tools that helps us run our business more smoothly. Working with Felxkeeping is start of the hotel digital transformation.

Hotel Manager

A module that would be able to be used for"Mystery guest" quality control tool. For hotels would mean fewer costs to hire outsourcing for this area of operations that is crucial for good service.

Senior Sales Manager

They could launch platforms and solutions for other departments such as sales & marketing, finance, purchase, HR, training, restaurant, etc.

Front office manager

As long as we have used the Flexkeeping services we haven't had any issues, so at this moment we wouldn't change a single thing!

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Flexkeeping provides a quick, to-the-point and seamless platform that helps make hotel operations work more efficiently, faster and it helps to minimize the response time. It helps optimize guest communication and feedback, and software in charge of staff communications eliminates the long response ...

by Karina Zaynagabdinova (Hoteza) on December 09, 2021

See more answers (2)
Question:

What differentiates this product or service from the competition?

Answer:

Flexkeeping's approach to projects and how they use the experience in hospitality when shaping their services and product. They are deteremined to provide the best solution that fits specific needs, and they offer different modules to cater to different needs of different client types. Flexkeeping a...

by Karina Zaynagabdinova (Hoteza) on December 09, 2021

See more answers (2)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

My recommendation for the potential clients is to communicate their needs openly with the Flexkeeping team. Flexkeeping team has knowledge and experience which will allow them to give the potential client the best solution recommendations within their platform. They are dedicated and will bring a pe...

by Karina Zaynagabdinova (Hoteza) on December 09, 2021

See more answers (2)
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GETTING STARTED

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Features

Survey Builder

4/5 features

Delivery Channels

4/5 features

Review Generation

4/5 features

Follow-up & Resolution

4/5 features

Reporting, Analytics & Insights

4/5 features

Active Markets

MARKETS SERVED
  • South America
  • Middle East
  • Africa
  • Antarctica
  • Oceania
  • North America
  • Europe
  • Asia Pacific
VERIFIED MARKETS
  • Slovenia
  • Croatia
  • United Kingdom
  • Bulgaria
  • Australia
  • Serbia

15 Verified Flexkeeping Reviews

Likelihood to Recommend
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This vendor is 91% below the category average..

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Declining share of voice

This vendor has fewer recent reviews than average compared to other top Guest Surveys & Feedback providers. It is advised that you ask for recent references before proceeding.

December 15, 2021

Flexkeeping (Glitch Management) Review: Amazing company

GM from City Center Hotels in (Slovenia)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

It is an amazing company, with innovating tools that helps us run our business more smoothly. Working with Felxkeeping is start of the hotel digital transformation.

What do you dislike or think could be improved?

Amazing company. Nothing to say hear at the moment, tools that helps us run our business more smoothly

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 10, 2021

Flexkeeping (Glitch Management) Review: User friendly & Great tool for operations

Hotel Manager from Luxury Hotels in (United Kingdom)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

- Efficient in communication between departments - Great tracking system for jobs/tasks done - Easy for all users, both on a beginners and advanced level.

What do you dislike or think could be improved?

Nothing to improve on our end. All is as it should be in order for departments to function and communicate between each other as they should

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 10, 2021

Flexkeeping (Glitch Management) Review: Excellent support!

Front office manager from City Center Hotels in Beograd (Serbia)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Working with flexkeeping is easy! You have everything you need in one place. Easy comunication with colleegues, many options. Every hotel needs it! The best housekeeping software!

What do you dislike or think could be improved?

As long as we have used the Flexkeeping services we haven't had any issues, so at this moment we wouldn't change a single thing!

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

October 11, 2021

Flexkeeping (Glitch Management) Review: Communication, organization and planning tool

Quality Assurance Manager from Resorts in Split (Croatia)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

With Flexkeeping our communication and process flow is easier, quicker and to the point. App is completely user friendly and intuitive which helps in shortening the training period and allows high adoptio...

What do you dislike or think could be improved?

In analytics tool it is possible to export max 3 months at a time. Not a huge deal, but it would be helpful if we would be able to export full year at once.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

August 26, 2021

Flexkeeping (Glitch Management) Review: Real time data, great user interface and user experience, responsive

IT Manager from Resorts in Stari Grad (Croatia)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

From integration team, project team, support team - all of them are simply great and it is nice to see how they build and improve this great product. Regarding product, it is visible that it is made by p...

What do you dislike or think could be improved?

Each hotel work differently and procedures are different. There is still space to improve like autentification timeout, so Flexkeeping can have more flexibility and fullyfil wishes of each property - whic...

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5

August 25, 2021

Flexkeeping (Glitch Management) Review: Essential for Housekeeping & Maintenance

Director from Other in Vermont (Australia)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Love the forward planning showing when staff are available/not available and rostering based on demand Ease of use for all staff from mobile phones, paperless, instant communications between teams Cost ...

What do you dislike or think could be improved?

Recurring staff availability for full time / scheduled employees. This would make it easier long term to know staff availability

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
4

Pricing

Profile empty

Flexkeeping hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing

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Popular Flexkeeping (Glitch Management) Integrations

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