Review of Acomos

1
Bad attitude, system loaded with bugs, trust me avoid!
Managing Director from 25-49 quarto Boutique Hotels in Biggar (United Kingdom)
Verificado
8 anos atrás
O que você mais gosta?
Awful, took over Hotec a year ago, with big fanfare of promises to modernise the system, went from average to bad instead, at least previously someone could sort your problem, then they upgraded servers and everything went wrong, hours without system, then when you got back on a dozen new problems and bugs, after a month of interruptions to our business, I advised we would be looking for new supplier and gave 3 months notice, their response was to cut me off in 7 days, and an arrogant approach that I was the problem, in 25 years in hotel management I was beyond astounded by their attitude. I know many hoteliers and I can promise them I won’t be the last. Despite many request, neither, Nick or Ariana took the effort to speak to me, so left with no option but to let other hotels know.
O que você não gosta ou acha que poderia ser melhorado?
Customer service and staff who know how to operate system. If the attitude I received continues, they will lose a lot more custom. Promised a csv file of historical information, said I’d receive in 7 days, still waiting a month later, so basically I lost all my history.
0.5
Terrível
Fácil de usar
1.5/5
Suporte ao cliente
1.0/5
ROI
1.5/5
Implementação
0.5/5

Obtenha seu relatório gratuito de análise de IA

Recomendações personalizadas para o seu imóvel.

Ghostel icon
Confiável por
footer image 1 footer image 2 footer image 3 footer image 4 footer image 5 footer image 6 footer image 7

Vamos pesquisar as informações do seu hotel