Duve App vs. Gastfreund | Hotelcore:
Welches ist das Richtige für Sie?

The Decision

Choosing between Duve App by Duve and Gastfreund | Hotelcore hinges on your hotel’s specific needs for guest engagement and operational integration. Both aim to streamline the guest journey, but Duve offers a broader feature set and more recent, extensive reviews, making it the clearer choice for most hotels today. Your decision should align with your priorities for automation, user experience, and system compatibility.

While Gastfreund has been a reliable platform since 2013 with over 7,000 properties, Duve’s recent growth and 496 reviews—34 in the last 6 months—give it a significant edge in current relevance and user feedback.

Is Duve or Gastfreund Better for Hotels?

Both platforms focus on enhancing guest communication and automating operations from booking to check-out, but they diverge in scale, features, and recent user satisfaction. Duve’s platform is more comprehensive, offering 12 unique features compared to Gastfreund’s core modules, which are primarily informational and engagement tools.

Recent reviews favor Duve’s more extensive capabilities, including guest messaging, upselling, and contactless check-in, which have led to high ratings—4.75/5 overall and a 9.43/10 NPS—supported by 496 detailed reviews. Gastfreund’s smaller review count (11), with only two recent reviews, limits confidence in current performance and customer satisfaction metrics. So, is your hotel seeking a full-featured guest experience platform with recent validation?

Duve vs Gastfreund: Which Should Your Hotel Choose?

If your hotel needs a highly integrated guest management system that automates communication, drives revenue through upselling, and offers contactless check-in, Duve is the clear leader. Its versatility suits large chains, boutique hotels, and properties aiming for digital transformation, especially since it supports a range of hotel segments and boasts a global presence.

If, however, you’re a smaller operation focused on delivering basic digital guest directories, information channels, or simple communication tools without the desire for extensive automation or integrations, Gastfreund’s modular approach might suffice. Given Duve’s superior review scores and recent user feedback, it’s better suited for hotels aiming to modernize and grow.

Is Duve or Gastfreund Easier to Use?

Duve’s user interface is highly rated at 4.73/5, praised for its intuitive design and straightforward onboarding process, which helps staff adopt the platform quickly. Many reviews highlight how easily staff and guests navigate Duve’s extensive features, with some noting that initial setup can be complex but manageable.

Gastfreund’s platform is also rated favorably at 4.27/5, with users citing a modern, friendly interface that’s easy to learn. However, its more limited feature scope means fewer complexities, making onboarding slightly simpler but less comprehensive.

Edge: Duve.

Which Has Better Features: Duve or Gastfreund?

Duve offers 12 distinctive features, including WhatsApp integration, automated replies, guest profiles, and an open API—features that Gastfreund’s core modules lack. These advanced tools enable deeper automation, better data collection, and more personalized guest interactions.

Gastfreund’s offering primarily involves digital guest directories, info channels, and a hotelboard, which are useful but limited in scope. Its features support basic communication and information sharing but lack the automation and upselling tools that make Duve stand out.

Edge: Duve.

Which Has Better Customer Support: Duve or Gastfreund?

Duve’s support ratings are notably high at 4.65/5, with recent reviews praising its responsiveness and helpfulness, especially during onboarding. While some users mention that setup can be intricate, the support team consistently receives positive remarks for quick problem resolution.

Gastfreund’s support is rated at 4.27/5, with users describing it as friendly and efficient. However, given its smaller review base and less recent feedback, Duve’s support is more proven and reliable in current hotel operations.

Edge: Duve.

Which Has More Integrations: Duve or Gastfreund?

Duve boasts 65 verified partners, including major PMS providers like RoomRaccoon, SiteMinder, and Mews, along with integrations for door locks, AI systems, and revenue tools. Its open API facilitates further customization and system compatibility.

Gastfreund’s platform has 13 verified partners, with some overlap, but fewer options overall. Its integrations focus on essential PMS and web tools, limiting advanced automation potential.

Edge: Duve.

Which Do Hoteliers Rate Higher: Duve or Gastfreund?

With 496 recent reviews, Duve’s hotel users consistently rate it at 4.75/5 overall. Hotels across segments—luxury, boutique, city center, and resorts—report high satisfaction, notably citing its automation, revenue uplift, and ease of communication.

Gastfreund’s fewer reviews (11), all older, offer limited insight but suggest moderate satisfaction with a 0/5 or 8.18/10 NPS score. The absence of recent feedback makes Duve’s ratings the more trustworthy indicator of current hotel satisfaction.

Edge: Duve.

How Much Do Duve and Gastfreund Cost?

Duve charges a fixed base price of $900 per month with no freemium or trial options, making it an investment suited for hotels committed to a comprehensive platform. This price reflects its extensive features, integrations, and support.

Gastfreund’s base fee is $400 per month, with no free tier or trial, offering a more affordable entry point but with fewer features and integrations. Its value proposition is geared toward smaller properties or those with limited digital needs.

What Type of Hotel Should Use Duve?

• Hotels seeking full automation of guest communication, pre-arrival to post-stay.
• Properties aiming to increase revenue through upselling and contactless check-in.
• Hotels with complex operations that benefit from integrations with PMS, door locks, and revenue systems.
• Large chains or boutique hotels looking for a customizable, scalable guest platform.
• Hotels prioritizing high guest satisfaction scores and recent positive reviews.

Not ideal if your hotel prefers a simple, low-cost solution without extensive automation or integrations.

What Type of Hotel Should Use Gastfreund?

• Small to medium hotels or hostels needing a basic digital guest directory and communication tools.
• Properties focused on providing essential guest information with minimal automation.
• Hotels with limited budgets that want a straightforward, easy-to-implement platform.
• Hotels prioritizing informational content and guest engagement over high-level automation.

Not ideal if your hotel aims for advanced guest management, revenue-driving features, or seamless PMS integration.

Duve vs Gastfreund: The Bottom Line for Hotels

Duve provides a comprehensive, highly-rated guest experience platform backed by recent, extensive reviews and a broad feature set. It suits hotels that want to automate and personalize communications, increase revenue, and integrate with existing systems.

Gastfreund, with its more modest feature scope and lower recent review activity, remains a solid choice for smaller hotels seeking basic digital guest services without the need for deep automation or customization.

If your property benefits from advanced automation, upselling, and system integrations, Duve is the definitive choice. For simpler needs and lower costs, Gastfreund may meet your requirements, but with less confidence in current performance.

This article serves as a guide to help your hotel make an informed decision based on recent reviews, feature depth, and strategic fit. Prioritize the platform that aligns with your operational goals and guest experience ambitions.