Sorry, this functionality is only available for verified hoteliers
The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
Very versatile product, easy to use, easy to amend, good end user experience.
The company are very flexible and offer assistance all the time where needed. Nothing is too much trouble.
何が嫌いですか、または改善できると思いますか?
I like the product as it is, and the team will always try to improve it if anything needs amending.
5.0
優秀な
使いやすさ
4.5/5
顧客サポート
4.5/5
ROI
4.5/5
実装
N/A
Very versatile product, easy to use, easy to amend, good end user experience.
The company are very flexible and offer assistance all the time where needed. Nothing is too much trouble.
RIMS is a premium solution for managing pre and post guest's journey after making hotel reservation. This platform demonstrates ability to communicate useful information and upselling opportunities for the hotel. RIMS customer service team is very friendly, responsive, and efficient. Overall, RIMS is a good program with a successful track record and have contributed to the hotel's overall performance.
何が嫌いですか、または改善できると思いますか?
Need user friendly set up at the back end of this program. Need training modules and online help page on the extranet
3.5
平均
使いやすさ
3.0/5
顧客サポート
5.0/5
ROI
4.5/5
実装
2.5/5
RIMS is a premium solution for managing pre and post guest's journey after making hotel reservation. This platform demonstrates ability to communicate useful information and upselling opportunities for the hotel. RIMS customer service team is very friendly, responsive, and efficient. Overall, RIMS is a good program with a successful track r...
I have been working with RIMS and Benjamin for about 7 years.
Flexible, understanding , efficient, always available, it is simply a pleasure to feel this level of service . What I like the most , beside Benjamin always " yes" answer, is the fact that RIMS is able to adjust to your needs, without limitation. I also like the simplicity of the product and the fact that we have full hands on the contents.
I keep recommending this product to our hotel in our brand.
何が嫌いですか、または改善できると思いますか?
May be an e-learning platform where our team members could be trained on how to use and update the system.
5.0
優秀な
使いやすさ
5.0/5
顧客サポート
5.0/5
ROI
5.0/5
実装
4.5/5
I have been working with RIMS and Benjamin for about 7 years.
Flexible, understanding , efficient, always available, it is simply a pleasure to feel this level of service . What I like the most , beside Benjamin always " yes" answer, is the fact that RIMS is able to adjust to your needs, without limitation. I also like the simplicity of...
RIMS offers everything what big structured companies are not able to do.: efficiency and flexibility. RIMS knows the exact needs of the hotelier and is able to adapt their existing products by creating a tailored made program to suit to your system. The big ones cannot do that.
何が嫌いですか、または改善できると思いますか?
Hoping that they will be keeping the above mentioned in their future business. Otherwise, nothing to be mentioned for improvement.
5.0
優秀な
使いやすさ
5.0/5
顧客サポート
5.0/5
ROI
5.0/5
実装
5.0/5
RIMS offers everything what big structured companies are not able to do.: efficiency and flexibility. RIMS knows the exact needs of the hotelier and is able to adapt their existing products by creating a tailored made program to suit to your system. The big ones cannot do that.
-one of the fastest supports that I experienced
-always supportive and appreciative when providing suggestions
-almost none technical issues
-helps a lot in speeding up the reservation process
何が嫌いですか、または改善できると思いますか?
Nothing that would really matter.
Occasionally it would be easier if "hardcoded" parts could be changed by ourselves rather than getting in touch with them. As the support is however super swift, that's not such a big issue
5.0
優秀な
使いやすさ
5.0/5
顧客サポート
5.0/5
ROI
4.0/5
実装
5.0/5
-one of the fastest supports that I experienced
-always supportive and appreciative when providing suggestions
-almost none technical issues
-helps a lot in speeding up the reservation process
Very helpful and supportive team. Whenever there is an issue or any questions at all, there are always reachable and offer a solution/answer right away.
何が嫌いですか、または改善できると思いますか?
Unfortunately there is no way to see statistics yet. It would be very good if it were possible to evaluate everything better.
5.0
優秀な
使いやすさ
4.0/5
顧客サポート
5.0/5
ROI
4.0/5
実装
5.0/5
Very helpful and supportive team. Whenever there is an issue or any questions at all, there are always reachable and offer a solution/answer right away.
Seamless guest communication tool that allows us to send professional proposals, booking confirmations, direct messaging updates, promos and offers. Benjamin is flexible to work with and is quick to address concerns. Highly recommended.
何が嫌いですか、または改善できると思いますか?
Have option to filter and download message and mailing statistics reports as needed. Under RIMS documentation, add more content on In-house mailing.
4.5
優秀な
使いやすさ
5.0/5
顧客サポート
5.0/5
ROI
5.0/5
実装
4.0/5
Seamless guest communication tool that allows us to send professional proposals, booking confirmations, direct messaging updates, promos and offers. Benjamin is flexible to work with and is quick to address concerns. Highly recommended.
-professional and friendly service
-fast development and quick response times
-courteous and highly qualified staff
-custom solutions are possible
-Fair and very transparent pricing
何が嫌いですか、または改善できると思いますか?
We would be happy to see an upsell soulution integrated in the software to have that combined in one packet
5.0
優秀な
使いやすさ
5.0/5
顧客サポート
5.0/5
ROI
5.0/5
実装
5.0/5
-professional and friendly service
-fast development and quick response times
-courteous and highly qualified staff
-custom solutions are possible
-Fair and very transparent pricing
Tailor-made system with onsite setup (no remote)
RIMS staff has in-depth knowledge of hotel operations
Extreme attention to details and personalization
Superb and faultless export from Opera PMS
Onsite training when going live and onsite support (they do not leave before the system is perfectly up and running 100%, and all adjustments/fine-tuning have been completed.
Responsive support 24/7
Easy to amend directly by hotel staff
Perfectly interfaced with Opera PMS
Direct contact between PMS and RIMS staff for the technical pre-set-up
何が嫌いですか、または改善できると思いますか?
Once the setup is over, the system works perfectly like a swiss clock. From the hotel side, I do not see how it could be improved. Since its implementation, it has always functioned perfectly. RIMS is probably the best system money can buy.
5.0
優秀な
使いやすさ
5.0/5
顧客サポート
5.0/5
ROI
5.0/5
実装
5.0/5
Tailor-made system with onsite setup (no remote)
RIMS staff has in-depth knowledge of hotel operations
Extreme attention to details and personalization
Superb and faultless export from Opera PMS
Onsite training when going live and onsite support (they do not leave before the system is perfectly up and running 100%, and all adjustments/f...