Everguest Reviews & Product Details

Surveys & Feedback

4/5 features

SMS text messaging

SMS Messaging | the ability to communicate with guests via SMS to invite them for review. The benefit is that often hotelier do not have the guest email due to privacy or portals not showcasing this information, so they need an alternative way to communicate. Additionally, the world is more and more mobile, that means Hotel Tech should be too. Task Manager | the ability to create tasks based on reviews/data/insights/etc. so other users can follow-up and requests do not get lost. Targets | a.k.a. KPIs. users can set goals for their team to reach and evaluate success or failure. This is valuable for evaluation purposes.
Sentiment Analysis
Guest satisfaction surveys
Responsive surveys
Review encouragement

Entice survey respondents to publish reviews to sites like TripAdvisor and Google.
Email reminders

Boost completion rates with optional automated survey reminders.
Customizable questions
Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.
Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.
In-stay surveys

Send In-Stay Surveys while guests are still on property to identify any needs for service recovery.

Review Generation

4/5 features

Tripadvisor Review Partner
SMS text messaging

SMS Messaging | the ability to communicate with guests via SMS to invite them for review. The benefit is that often hotelier do not have the guest email due to privacy or portals not showcasing this information, so they need an alternative way to communicate. Additionally, the world is more and more mobile, that means Hotel Tech should be too. Task Manager | the ability to create tasks based on reviews/data/insights/etc. so other users can follow-up and requests do not get lost. Targets | a.k.a. KPIs. users can set goals for their team to reach and evaluate success or failure. This is valuable for evaluation purposes.
Workflow Management
Respond to reviews

Quickly and easily respond to reviews from within the platform.
Review encouragement

Entice survey respondents to publish reviews to sites like TripAdvisor and Google.

Follow-up & Resolution

4/5 features

AI Generated Reply Automation

Followup faster and more personalized to each user in less time with AI replies.
Workflow Management
Respond to reviews

Quickly and easily respond to reviews from within the platform.
Alerts & Notifications
Ticketing system

Use the ticketing system to communicate service shortcomings to the relevant person or department.
In-stay surveys

Send In-Stay Surveys while guests are still on property to identify any needs for service recovery.
Case Management

Streamline operations & drive service excellence. Ensure the timely resolution of issues that negatively impact guests’ stays and create remarkable experiences to exceed their expectations and drive positive reviews.

Reporting, Analytics & Insights

4/5 features

Sentiment Analysis
Revenue Reporting
Competitive Intelligence
Corporate Reporting
Reporting Dashboard
Competitive Benchmarking

Benchmark your hotel's performance against your competitors’ online review rankings.
Department level reporting

Monitor how each department is performing, spot trends, and set alerts to stay ahead of any issues.

Channels

4/5 features

Social Media
Tripadvisor
Booking.com
Google

Admin & Settings

4/5 features

Multi-property Management
Mobile Accessibility

Looking for specific info?

Laura has done a good job as point of contact and is very responsive

Director of Hotels from 100 to 199 room Boutique in Dublin (Ireland)

Verified

3 days ago

Easy to use and clear, allows for further innovation to the product as it develops, very good for a portfolio of hotels to allow comparisons.

Ireland

Director of Hotels

Large Hotel

Share review

Great usage of AI to boost your reputation management

Commercial Manager from 100 to 199 room Luxury Hotel in Brussels (Belgium)

Overall usage experience. Ease of implementation. Overall onboarding by the team. Customer support. AI capabilities work much better than in similar tools.

Belgium

Commercial Manager

Fantastic tool for understanding guest feedback

Operations Executive from 100 to 199 room Boutique in Dublin (Ireland)

4 days ago

Products Reviewed

Reputation Management

What do you like most?

We have really benefited from having all of our reviews pulled into one source and drilling down on key trends and sentiments affecting each property. It has given us the ability to truly understand our guests and make decisions or action plans based on consistent, data-driven insight rather than anecdotal feedback. I really like that the platform is adaptable and that we can add in subsegments to track sentiments by outlet, department, or experience, giving us far more visibility into what’s working and what needs attention. This flexibility means we can quickly identify patterns, spot emerging issues before they escalate, and tailor our operational responses in a way that feels strategic and proactive. Using Everguest has also helped create alignment across teams, as everyone is now working from the same centralised, objective source of truth. The reporting structure is super clear and easy to pull each month without the need of setting it up from scratch each time. This is a massive time saver for us so we can spend less time building reports and doing administrative work and more time on the ground. Having structured reports across the group has also incentivized friendly competition across the hotels. We have started an Everguest Score leaderboard which we share on a monthly basis to all of our staff across the group, and it has become a fun and engaging way to keep the teams involved and give them more buy-in to their score. It’s created a healthy sense of competition between properties and departments, and teams are now actively tracking their position each month and celebrating improvements. Everguest also tracks specific name mentions in our staff section, so we are able to celebrate and reward staff who are consistently mentioned in guest reviews. The team in Everguest are responsive and helpful when we have any issues or questions with the platform. They are proactive and solution oriented, and they take the time to understand the context behind our queries rather than offering generic responses. Their willingness to collaborate and adapt the platform to our operational needs has made the overall experience feel genuinely supported and partnership driven.

What do you dislike or think could be improved?

One thing that needs improvement is the AI feature. We find that the AI-generated review responses can be quite cookie-cutter and tend to follow the exact same template each time, often overusing the same phrases across multiple replies. While the structure is helpful, the lack of variation can make responses feel impersonal. We’ve instructed our teams to treat the AI responses as a starting point rather than a finished product. They use the suggestions as a guideline but then rewrite the replies in their own tone of voice to add personalisation and a more human touch. In saying this, the AI response feature is not a massive concern for us, as Everguest's primary value for our group lies in its reporting capabilities and insights.

Operations Executive

Great UX with great Functionality

Head of Digital Empowerment from 500+ room Branded Hotel in Lisbon (Portugal)

Everguest shines for its user experience, sure there are other tools that can get the job done, but at what cost of repetitive manual labor and complex/outdated interactions. It does it job brilliantly and you'll still have fun while using it to get more actionable insights about your hotel and the guests experience.

Portugal

Head of Digital Empowerment

X-Large Hotel

The power of AI in hotel industry

Guest Experience Specialist from 100 to 199 room Bed & Breakfast & Inn in Opatija (Croatia)

8 days ago

AI features helped us improve our online reputation, follow up on guest's feedback and improve our services. It's user friendly platform and the data it provides are really specific; provides very detailed reports.

Croatia

Guest Experience Specialist

My experience with Everguest Intelligence has been very positive. The platform is extremely user-friendly, making it easy to find the necessary information quickly. It offers a clear and well-structured interface with high-quality data outputs that support efficient decision-making.

Operation Manager Hotel Segment VT from 100 to 199 room Extended Stay & Serviced Apartment in Vysoke Tatry (Slovakia)

17 days ago

I really appreciate how intuitive and user-friendly Everguest Intelligence is. It makes finding key information quick and effortless, and the clear, well-structured data outputs provide valuable insights for better decision-making.

Slovakia

Operation Manager Hotel Segment VT

Everguest is fabulous

Guest Experience from 500+ room Branded Hotel in Opatija (Croatia)

22 days ago

Guest Survey Software

Everguest platform makes our life easier and the help of AI really contributes to speed and efficiency in carrying out daily activities in the hotel. It helps us respond to guest reviews, monitor the competitiveness and position of our hotel on the market (Everguest score and score by platforms), generate monthly reports and the AI assistant helps us come up with innovative ideas and solutions as well as help us give an idea how to respond to a certain guest complain or issue acured. AI summaries in reports and statistical interpretation help management quickly understand and respond to trends. By using AI analytics we can significantly reduce workload while providing deeper insights into guest behavior. Also, the platform is very simple in appearance and easy to use. We can't imagine our daily work routines without this great tool!

Reports by segments and platforms could be better generated. When we export the report, it is not complete. For example, for the Booking.com platform, ratings by segment (facilities, staff, cleanliness, value for money, ect.) are not generated even though the rates are visible on the Booking.com page. However, for the reviews on Google the reports are generated with all information included. Also, when generating reports, the platform generates all reviews that have entered through the platform, for example, it can happen that certain ratings have been deleted and removed, but they still appear in the reports, thats were we need to go through it by hand to control if everything is correct. Generating answers in Croatian could be better. Some words are generated wrong ( sound wrong in our language) as well as the hotel name, it always generates Hotel Grand 4 Opatijska Cvijeta while the actual hotel name is Grand Hotel 4 Opatijska Cvijeta. It would be great if the rating for Google and TripAdvisor was rated from 1-5, and for Booking.com, Expedia, and Hotels.com from 1-10. NFC cards could be nicer looking; guests always think we're going to charge them something and it's hard to explain to some that it's just a card that transmits a signal because it looks like a credit card.

Guest Experience

It’s fine

Support manager from 100 to 199 room Boutique in Cork (Ireland)

1 months ago

The AI generated answers helps speed up response process to reviews for the one platform that is linked to Everguest.

Support manager

A total game changer for guest feedback

Facility manager from 25-49 room Bed & Breakfast & Inn in Visegrad (Hungary)

2 months ago

We love how intuitive the system is. The dashboard is so well designed that even our less tech-savvy colleagues picked it up on day one. And the AI assistant. I’ve never seen anything like it. It gives smart, human-sounding replies instantly, and the insights it generates are like having a consultant on your team.

Hungary

Facility manager

Mid-Sized Hotel

It just makes our lives so much easier

Hotel director from 25-49 room Bed & Breakfast & Inn in Visegrad (Hungary)

The first thing we noticed was how clean and beautiful the platform is. Everything is where you expect it to be, and the learning curve was basically zero. The AI review replies honestly blew us away — it feels like it actually understands the tone of the guest. We use it every single day.

Hotel director

Sorry, this functionality is only available for verified hoteliers

Everguest Intelligence

What is Everguest?

SMS text messaging

Sentiment Analysis

Guest satisfaction surveys

Responsive surveys

Review encouragement

Email reminders

Customizable questions

Conditional logic

Segmented surveys

In-stay surveys

Tripadvisor Review Partner

SMS text messaging

Workflow Management

Respond to reviews

Review encouragement

AI Generated Reply Automation

Workflow Management

Respond to reviews

Alerts & Notifications

Ticketing system

In-stay surveys

Case Management

Sentiment Analysis

Revenue Reporting

Competitive Intelligence

Corporate Reporting

Reporting Dashboard

Competitive Benchmarking

Department level reporting

Social Media

Tripadvisor

Booking.com

Google

Multi-property Management

Mobile Accessibility

Everguest Reviews Summary

Everguest Pricing

Everguest Reviews

Everguest Integrations

Support

Unverified

Support Not Verified

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