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Review of Everguest

10
The power of AI in hotel industry
Guest Experience Specialist from 100 to 199 room Bed & Breakfast & Inns in Opatija (Croatia)
Verified
5 months ago
Products Reviewed
Reputation Management
What do you like most?
AI features helped us improve our online reputation, follow up on guest's feedback and improve our services. It's user friendly platform and the data it provides are really specific; provides very detailed reports.
What do you dislike or think could be improved?
It is not a big issue, but it would be good if we could change the rating for Google and TripAdvisor from 1-5 instead of 1-10, as for BCOM it must be 1-10. When we create reports, it provides us with the overall ratings for those two platforms e.g. 9.76, and than we recalculate it to the real rating which is around 4.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
N/A
Implementation
5.0/5
laszlo h. from Everguest replied
Thank you for your feedback — we’re really glad to hear that the AI features and detailed reports are helping you improve your online reputation and guest follow-up, and that the platform feels easy to use in your daily work. Regarding the rating scales for Google and TripAdvisor, thank you for pointing this out. We’ll make sure to pass this on to our product team. Best regards, The Everguest Intelligence Team

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