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Review of Everguest

10
Enhancing Guest Experience Through Insightful, Real-Time Feedback
Chief Commercial Officer from 100 to 199 room Branded Hotels in Sliema (Malta)
Verified
5 months ago
Products Reviewed
Reputation Management
What do you like most?
Everguest offers a user-friendly platform that centralizes guest feedback across multiple touch points, providing real-time insights into guest sentiment and service performance. Key features include automated feedback collection, clear and intuitive dashboards, actionable analytics, and seamless integration into daily hotel operations. The system enables teams to identify trends, respond promptly to guest comments, and implement targeted improvements, ultimately supporting higher service standards and stronger online reputation management.
What do you dislike or think could be improved?
While the platform is highly effective, it could be further improved by enabling the direct publication and synchronization of verified guest reviews to major OTAs, reducing manual intervention and strengthening online visibility and credibility.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
laszlo h. from Everguest replied
Thank you very much for your thoughtful feedback. We’re pleased to hear that the platform is supporting your teams with clear insights, efficient workflows, and stronger reputation management. We’re continuously working to make as many platforms available across as many modules as possible. Several widely used channels are already accessible within the Reports module, and expanding availability and functionality across the platform is an ongoing focus for our development team. Best regards, The Everguest Intelligence Team

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