Helix by micrometrics

4.7 (2 REVIEWS)

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HT Score 
7 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Helix by micrometrics

4.7 (2 REVIEWS)

Ranked 16 (out of 27) in Guest Surveys & Feedback

Helix by MicroMetrics is a guest feedback tool that integrates seamlessly into the guest journey to improve retention and satisfaction through real-time feedback.

Ratings Summary

4.7
Excellent
2 reviews
Ease of Use
5.0/5
Customer Support
4.8/5
ROI
5.0/5
Implementation
5.0/5

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Achievements

Certified Support

MicroMetrics’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

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7 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn more
About Helix by micrometrics
Founded in 2013 | Headquarters in Ottawa, Canada | 30 employees
Flexible solution that facilitates personal, intended and timely in-stay service recovery — allowing guest-centric hoteliers to reach a high-repeat market. Helix’s customizable and easily deployable engagement platform has empowered top hotel brands around the world to drive positive online reputation, offer high guest satisfaction services and improve their bottom line.  

Capabilities

MicroMetrics doesn’t have any benefits or use cases available

Features

Survey Builder

4/5 features

Delivery Channels

4/5 features

Review Generation

4/5 features

Follow-up & Resolution

4/5 features

Reporting, Analytics & Insights

4/5 features

Pricing

Profile empty

MicroMetrics hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing

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2

Reviews

0

Expert Recommendations

Hotelier Rating

Excellent
2
Very Good
0
Average
0
Poor
0
Terrible
0

By Product

  • Guest Surveys & Feedback
    Guest Surveys & Feedback

Property Size

Region

  • North America
    North America
9

Outstanding Guest Engagement. We changed the rating level so we could increase the number of responses from 7 to 8.

General Manager from Luxury Hotel in (United States of America)

Verified
5 years ago
Easy for the guest to use as well as for our employees to use. Increased our guest engagement and customer reviews.
10

Easy, responsive, and the quickest guest recovery tool I have seen.

Regional Vice President & General Manager from Boutique in Wilson (United States of America)

Verified
5 years ago
Virtually no training required. Both guests and employees use with ease. Once we went live, we start seeing the benefits immediately. Increase reviews and guest interactions that allowed us to resolve concerns real time.
  • 1

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HT Score

7/100

Recommended

95%

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