Collect Guest Surveys to Improve Staff Operations
Helix by micrometrics
4.7 (2 REVIEWS)
HT Score
7 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Helix by micrometrics
4.7 (2 REVIEWS)
Ranked 16 (out of 27) in Guest Surveys & Feedback
Helix by MicroMetrics is a guest feedback tool that integrates seamlessly into the guest journey to improve retention and satisfaction through real-time feedback.
95% recommended by 2 hotels
Ratings Summary
4.7
Excellent
2 reviews
Ease of Use
5.0/5
Customer Support
4.8/5
ROI
5.0/5
Implementation
5.0/5
Recommended by
Achievements
MicroMetrics’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn moreThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn moreRecommended for
About Helix by micrometrics
Founded in 2013 | Headquarters in Ottawa, Canada | 30 employees
Flexible solution that facilitates personal, intended and timely in-stay service recovery — allowing guest-centric hoteliers to reach a high-repeat market. Helix’s customizable and easily deployable engagement platform has empowered top hotel brands around the world to drive positive online reputation, offer high guest satisfaction services and improve their bottom line.
Capabilities
MicroMetrics doesn’t have any benefits or use cases available
Features
Pricing
MicroMetrics hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing
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2
Reviews
0
Expert Recommendations
Hotelier Rating
9
Outstanding Guest Engagement. We changed the rating level so we could increase the number of responses from 7 to 8.
General Manager from Luxury Hotel in (United States of America)
Verified
5 years ago
10
Easy, responsive, and the quickest guest recovery tool I have seen.
Regional Vice President & General Manager from Boutique in Wilson (United States of America)
Verified
5 years ago
- 1
Expert Q&A and Partner Recommendations
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