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Helix by micrometrics
4.7 (2 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Helix by micrometrics
Unranked in Guest Surveys & Feedback
Helix by MicroMetrics is a guest feedback tool that integrates seamlessly into the guest journey to improve retention and satisfaction through real-time feedback.
95% recommended by 2 hotels
More than 50% of MicroMetrics’s reviews come from United States of America.
Bell - AI powered product analyst
I analyzed all of MicroMetrics’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
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What is MicroMetrics?
Founded in 2013 | Headquarters in Ottawa, Canada | 30 employees
Helix by Micrometrics is a guest engagement and service recovery platform designed specifically for the hospitality industry.
1. **AI summary reviews**: Helix leverages AI to automatically summarize guest reviews, highlighting key feedback points and sentiments. This allows hotel staff to quickly understand guest experiences and identify areas for improvement without wading through extensive reviews.
2. **AI summary recommendations**: The platform provides actionable recommendations based on AI-analyzed reviews, suggesting specific actions that can enhance guest satisfaction and service quality.
3. Helix is a flexible solution that facilitates personal, intended, and timely in-stay service recovery, empowering hotels to improve guest interactions. It helps hoteliers boost their online reputation, achieve high guest satisfaction, and ultimately enhance their bottom line. Its customizable and easily deployable system makes it a seamless fit into existing operations.
Capabilities
MicroMetrics doesn’t have any benefits or use cases available
Features
Survey Builder
4/5 features
Delivery Channels
4/5 features
Review Generation
4/5 features
Follow-up & Resolution
4/5 features
Reporting, Analytics & Insights
4/5 features
MicroMetrics Reviews Summary
Ease of Use
5.0/5
Customer Support
4.8/5
ROI
5.0/5
Implementation
5.0/5
Recommended by
Achievements
This vendor's trending score is rising, Helix by micrometrics is the #23 most trending product in the Guest Surveys & Feedback category (out of 25) and the #1357 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreMicroMetrics’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
MicroMetrics Pricing
Pricing Available By Request
MicroMetrics has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Hotelier Rating
Looking for specific info?
9
Outstanding Guest Engagement. We changed the rating level so we could increase the number of responses from 7 to 8.
General Manager from Limited Service & Budget Hotel in Honolulu (United States of America)
Verified
7 years ago
Easy for the guest to use as well as for our employees to use. Increased our guest engagement and customer reviews.
United States of America
United States of America
General Manager
10
Easy, responsive, and the quickest guest recovery tool I have seen.
Regional Vice President & General Manager from 50-74 room Boutique in Truckee (United States of America)
Verified
7 years ago
Virtually no training required. Both guests and employees use with ease. Once we went live, we start seeing the benefits immediately. Increase reviews and guest interactions that allowed us to resolve concerns real time.
United States of America
United States of America
Regional Vice President & General Manager
Medium Hotel
- 1
It looks like MicroMetrics is not recommended by any hotels
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Support
Unverified
MicroMetrics has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
View Support Certification
Help Center
Product Updates
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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