VP Technology

16 days ago

Verified

AVP of Hospitality

23 days ago

Verified

... glitch and resulting lost revenue. Their customer support is terrible, I miss using Opera. ...

Controller

1 months ago

Verified

... I particularly like the trainer Julia Josephson. Her knowledge of the product/system , her calmness in the delivery, patience with the training was superb. ...

Reservations Manager

1 months ago

Verified

... but David made the process much smoother with his supportive attitude. Moreover, StaynTouch has proven to be a ...

General Manager

2 months ago

Verified

... The change over to the SNT system went smoothly. David is a wonderful trainer and a pleasure to work with! ...

Controller

3 months ago

Verified

... Everyone is very helpful. ...

Revenue Manager

3 months ago

Verified

... you to Julia for being our on site trainer. She came into quite a hurried storm of questions, ...

Revenue and Marketing Manager, Resorts

4 months ago

Verified

... assistance whenever needed after the implementation. - The friendly and approachable nature of the team made it easy to build ...

Hotel Manager

4 months ago

Verified

... and always quick and professionel. This counts for both the support system, but also the ...

Front Desk

5 months ago

Verified

... Our Credit card reader has not been working since we got this new system ...

Operations Manager

5 months ago

Verified

... for users facing urgent problems. The training and onboarding resources, while helpful, could be more comprehensive. ...

General Manager

5 months ago

Verified

... shows in original person's name versus the new name. Longer training would have been helpful also. ...

Director of Group Sales

5 months ago

Verified

... I love that we have a place where we can go in case of a team members absence to find all the information for a client so we can assist and nothing will fall through the cracks. ...

Event Sales Manager

5 months ago

Verified

... Stayntouch is a great tool to use. It is very easy to understand and helps me stay on top of my groups. ...

Fitness General Manager

5 months ago

Verified

... StayNTouch helps keep things moving! ...

Director of Event Sales

5 months ago

Verified

... An option to import rooming lists templates for larger room blocks would be a time saver and help ensure accuracy of spelling and check in and check out dates with ease. ...

Front desk agent

5 months ago

Verified

... experiences through streamlined innovation, mobile check -in , guest kiosks, valances out a busy work day! Smooth check- in and check -outs create meaningful ...

General Manager

5 months ago

Verified

... Once getting used to using Stayntouch it's actually quite "user friendly". It's much easier to use if you are actually trained via "Hands On" training. ...

General Manager

5 months ago

Verified

... history or preferences for them. The trainer was knowledgable & friendly. Chrissia answered ... ... Knowledgeable Staff Nice software ...

GM

5 months ago

Verified

... puts stay overs every three days. I also like the Vip setting so know when those favorites are in house and ...

Ops

5 months ago

Verified

... There is always quick correspondence for any glitches. The ability to speak ...

Operations Manager

5 months ago

Verified

... as well as saved time in resolving issues. Overall StaynTouch has elevated our operational ...

Front Office Manager

5 months ago

Verified

... Implement a user activity report so the front desk can run it and see what activity ...

General Manager

5 months ago

Verified

... There are so many wonderful features with Our New PMS System and Its Impact on Daily Operations, Financial Oversight, and Guest Satisfaction. Where do I begin? This new PMS is different, but in the best way possible—different means better. While it comes with a learning curve, the benefits far outweigh the challenges. The reservation interface is a standout, seamlessly integrating across franchises and making it easier than ever to honor negotiated rates and handle reservations, no matter the state. This streamlined process not only enhances our efficiency but also ensures a smoother, more satisfying experience for our guests. The budgeting feature is another game-changer, giving us ...

General Manager

5 months ago

Verified

... Service so far ...

Front desk attendant

5 months ago

Verified

... any adjustments and doing direct bill accounts or looking up arrivals. And be able to change names on multiple reservations ...

General Manager

5 months ago

Verified

... is extremely user friendly and trainable. Within an hour of training, most Front Desk Associates are able to ...

Directir of Sales

5 months ago

Verified

... once the group is turned definite, I cannot add any room type or rate. this becomes a challenge. Reports don't automaticaly print the Room Nights, Revenue & ADR ...

Chief Engineer

5 months ago

Verified

... All good excelent platform access to guest issues and do a corrective accion.plan summary and share across departments issues that can be completed ...

Regional Director of Operations

5 months ago

Verified

... Natasha was a wonderful person and trained the staff very well. She was very personable. just wished she would have stayed longer for the staff to get a better understanding. ...

General Manager

5 months ago

Verified

... Lots to love about this. Which it was easier for walk in reservations and financials. ...

General Manager

5 months ago

Verified

... the Housekeeping Task could be updated. We find it's hard to assign stayover rooms to the housekeepers if they want ...

Front Desk

6 months ago

Verified

... The system is easy to understand and has plenty of resources for any sort of problem you can encounter. It's simple and nice to look at. ...

Front desk supervisor

6 months ago

Verified

... able to put the products into system and price and having slack to call for help... They are very nice. ...

Operations manager

6 months ago

Verified

... 2nd property where I’ve implemented SNT. David Tanbouz was amazing and helping with all our inq ...

Front Desk Agent

6 months ago

Verified

... Ms. Julia, was awesome! she sat down with me and did a one-on one section. I learned quickly with confidence in what I learned ...

GM

6 months ago

Verified

... system conversion tech team was outstanding. From the initial planning stages through to the final implementation, ...

Front Desk Lead

6 months ago

Verified

... StayNtouch is much more modern looking than our old PMS was. Natasja was very a good trainer to help our staff with the transition to the new system. ...

Acting Manager

6 months ago

Verified

... myself and my staff while approaching this conversion. David Tanbouz, our assigned trainer and conversion agent ...

General Manager

6 months ago

Verified

... Cobblestone Jefferson Iowa. Victor was very patient and did great about helping us find our own way to do & to learn the system. ...

Reservation Agent

7 months ago

Verified

... Julia Josephson is a great consultant .Stayntouch is a great PMS system. ...

ASSISTANT DIRECTOR OF FINANCE

7 months ago

Verified

... Julia provided outstanding mentorship and support ensuring our hotel was prepared, involved and comfortable with the system during all phases of our integration. ...

Front desk

7 months ago

Verified

... Julia was great ...

GM

7 months ago

Verified

... I think that a better training module needs to be developed for hands on ...

GM

7 months ago

Verified

... David was amazing ...

General Manager

7 months ago

Verified

... In-house training. ...

General Manager

8 months ago

Verified

... Overall the conversion went smoothly and StayNTouch has multiple resources for employees afterward that are done that go far beyond what I expected. ...

General Manager

8 months ago

Verified

... I met Natasja, every worry disappeared! She is an amazing teacher, trainer, and person all around. I do like ...

Frontdesk clerk

8 months ago

Verified

... user-friendly interface. I must highlight Natasja's exceptional friendliness, helpfulness, and accommodation during ...

Assistant General Manager

8 months ago

Verified

... rooms to the boards. I like that Stayntouch will take our suggestions into consideration when we come up with ...

Operations Manager

8 months ago

Verified

... port is AMAZING! Even after migration, either our initial trainer answered our questions or referred us to someone ...

General Manager

9 months ago

Verified

... I would not do anything to improve the system. They are doing a great job at being proactive and offering new features that we did not know we needed. ...

CCO

9 months ago

Verified

... Wonderful Customer Service & Continued Implementation Support ...

GM

10 months ago

Verified

... interface installation 7 days ago and today it was promptly installed by Julia. She was amazing and patient. She ...

Group Sales/ Front Desk

10 months ago

Verified

... David T was very willing to help our front desk staff as we transition from Innroad to StaynTouch. ...

General Manager

10 months ago

Verified

... Great system and company support! ...

Manager

10 months ago

Verified

... David was personable and helpful and amazing during our go live. He took so much pressure off of a high stress situation. He deserves a raise. ...

AGM

10 months ago

Verified

... Julia did a good job keeping on track. learned some great new tricks and happy to have new features turned on to help the team. We were underutilizing some many features now to be able to have add-on for specific days not the whole stay if not needed is wonderful! looking forward to some one on one time with meghan to drill down little more ...

Manager

11 months ago

Verified

... Seamless Transition and Superior Service ...

Revenue Manager

12 months ago

Verified

... Our SNT representative Julia Josephson stayed with us for a week and was available 24/7 to train our team at both of our properties. Her expertise and patience is truly a gift. ...

Front Office Supervisor

13 months ago

Verified

... with the program. Julia Josephson, our property's Implementation Consultant, was a God-send when it came to providing ...

Accountant

13 months ago

Verified

... the ease of navigation & accessibility so far. Our implementation consultant, Julia Josephson, made the transition of ...

Fitch Innkeeper

13 months ago

Verified

... Rep made training fun. ...

Facilities Manager

14 months ago

Verified

... faster. StayNtouch can work any device and great for the houskeeping team. ...

IT Manager

14 months ago

Verified

... by far the best. Oh, and I almost forgot to mention training. Training through the Stayntouch Training Academy portal is a snap. Videos and material are always ...

General Manager

14 months ago

Verified

... Vendor is responsive to open tickets. The training to get a new hire onboard is 4-5 days, most other systems can take weeks. ...

Director of Housekeeping

14 months ago

Verified

... Discrepancy report would be very beneficial to the housekeeping department , day-use rooms having the departure time, moving rooms on task sheets from the portable device ...

Hotel Manager

14 months ago

Verified

... Great product 2- Easy to Navigate. 3- Knowledge base articles/Videos ---great sources for self education. 4- ...

VP Operations

14 months ago

Verified

... Easy to use - eliminated unnecessary hours of training for new-hires! The ease of use allows us to add additional support from different departments to our front desk team at busy times. ...

Reservations Agent

14 months ago

Verified

... There is no real need for improvement it is a great tool. Perhaps there could be a valet component added to this.Since the software touches on all other departments in hospitality. ...

Regional Operations

14 months ago

Verified

... Overall great operating system without major flaws based on my experience . Easy to use and support desk is always available. ...

Regional Sales Manager

14 months ago

Verified

... cloud-based inventory management capability and smarter sales & reporting support which works perfectly for me. Outstanding ...

Business Travel Sales Manager

14 months ago

Verified

... Still new to the system but haven't found any yet. Use the system for guest arrival and departure and business travel guests. ...

General Manager

14 months ago

Verified

... most user friendly systems that I've worked with. The training lasts a couple of hours in comparison to some platforms ...

14 months ago

Verified

... services by phone or self guided support portal has great step by step instructions as well requests from other ...

Accounting Manager

14 months ago

Verified

... Truth be told, the only thing I would ask for would be more live agent help tools to be implimented jsut in case of help needed. ...

Sales Manager

14 months ago

Verified

... I hate to say it, but nothing at all! the team is exceptional, and i havent had any negative issues at all thus far. ...

Front Desk

5 months ago

Verified

... 3rd party website. It is much more easier to do the housekeeping charts for out cleaners. The system is all in one place ...

Operations Manager

5 months ago

Verified

... allows staff to quickly learn and adapt to the system, reducing training time and increasing operational efficiency. ...

Front Desk Agent

5 months ago

Verified

... by individuals, having a group dashboard and assign rooms or updating names, connecting room auto assign. ...

Fitness General Manager

5 months ago

Verified

... Often times when submitting numbers under the accounts tab, it lags. This can become a time consuming task because of it. ...

Director of Event Sales

5 months ago

Verified

... An option to import rooming lists templates for larger room blocks would be a time saver and help ensure accuracy of spelling and check in and check out dates with ease. ...

Front desk agent

5 months ago

Verified

... Optimizing the day-tripper system would yield considerable benefits. ...

Manager

5 months ago

Verified

... Groups blocks needs a lot of work here. Signing and saving and making reservations in the block are not easy. Mobile and cel phone operation is not that good. need a lot of improvement. ...

Human Resources

5 months ago

Verified

... Stayntouch does not need any improvements because it simplifies the reservation management process. The dashboard reflects all the information needed at a glance. ...

Ops

5 months ago

Verified

... consideration (more in depth reporting, posting codes, credit allowances, etc). The issues in finding credit card swipes and the variation of last ...

General Manager

5 months ago

Verified

... performance. Additionally, features like mobile check-ins and digital signatures enhance the guest experience by speeding ...

Operations Manager

5 months ago

Verified

... StayNTouch has streamlined our check-in process, reducing guest wait times. The intuitive ...

Chief Engineer

5 months ago

Verified

... All good excelent platform access to guest issues and do a corrective accion.plan summary and share across departments issues that can be completed ...

Directir of Sales

5 months ago

Verified

... once the group is turned definite, I cannot add any room type or rate. this becomes a challenge. Reports don't automaticaly print the Room Nights, Revenue & ADR ...

General Manager

5 months ago

Verified

... process. It would be nice to have a feature where you can upload an excel sheet into the system, or if that feature existed ...

Regional Director of Operations

5 months ago

Verified

... ie: some thought the credit cards would batch with shift 4 automatically and found out after 225 transactions ...

General Manager

5 months ago

Verified

... We find it's hard to assign stayover rooms to the housekeepers if they want service daily. It would be nice to have that printed on the housekeepers reports so we ensure we don't miss those rooms to be ...

ASSISTANT DIRECTOR OF FINANCE

7 months ago

Verified

... Minor improvements could be made to the process of loading manual balances into the system by using an import template and to be able to split negative postings. ...

Reservation Agent

7 months ago

Verified

... find them. The other part I really like is when the guest books, the confirmation letter is sent immediately ...

GM

7 months ago

Verified

... to be developed for hands on learners. I think that it would be helpful to have support tell us what they are changing instead of just changing it for us. I would ...

GM

7 months ago

Verified

... reservations and the DB's. I also really like the custom scheduled exported reports. The reservation making ...

General Manager

7 months ago

Verified

... the system. I like that everything in the Stay Card auto saves. I love that you can save a credit card to a ...

Assistant General Manager

8 months ago

Verified

... is very user friendly. I love that with the group rooms it automatically builds in shoulder rooms. I like that it automatically adds stayovers service rooms to the boards. I like that Stayntouch ...

Operations Manager

8 months ago

Verified

... Ease of use from check-in to check-out. Posting charges very simple. Night audit funtionality is great. ...

Group Sales/ Front Desk

10 months ago

Verified

... David T was very patient and was able to walk us through any issues. He was always on call even when he didn't have to be. ...

AGM

10 months ago

Verified

... excited that we can now get the license plates with pre-check in and a signature! ...

Manager

11 months ago

Verified

... Stayntouch apart is their commitment to staying at the forefront of technology. With Stayntouch, we can rest assured that ...

Director of Finance

12 months ago

Verified

... Automatically email reporting set up and Account Receivable method of payment ...

Revenue Manager

12 months ago

Verified

... I would like to see all new bookings drop into the system at a glance rather than pulling up a report. ...

Event Manger

14 months ago

Verified

... Group blocks are easy to manage and update. Having a variety of options when filtering rooming lists has been very helpful. ...

Director of Housekeeping

14 months ago

Verified

... nt, helpful, easy access to the system, very easy assigning task sheets, convenient dashboard showing the house ...

IT Manager

14 months ago

Verified

... reports is a breeze. Setting them up to automatically email out every night at specific times is super easy. Ending ...

Hotel Manager

14 months ago

Verified

... Posting multiple charges for commission can be improved. Slow for now. Housekeeping work assignment. To show credit not time. Be able to assign out of service rooms like opera ...

General Manager

14 months ago

Verified

... I would also like to see capabilities that allow guests to check in when their billing has all charges routed ...

Director of Sales

14 months ago

Verified

... I think continuing to stay up to date with technology updates to ensure fast connection between customers and hotel. The system is great already. ...

Assistant front office manager

18 days ago

Verified

... There does not appear to be a place to store different numbers or vendor info inside stay n touch/ otherwise, thus far it is a joy. ...

AVP of Hospitality

23 days ago

Verified

... Stay away if you want a real PMS ...

Controller

1 months ago

Verified

... efficient while the billing component (namely the csv capability) is still being developed. The information ...

Revenue Manager

3 months ago

Verified

... simplicity of the system, and how well it fiunctions and connections into our CRS. It will make our job alot easier when everything ...

Revenue and Marketing Manager, Resorts

4 months ago

Verified

... about the project’s progress. - The transition to StayNTouch was remarkably smooth, thanks to the team’s meticulous planning and execution. - They provided invaluable insights into how to leverage the software to enhance guest experience, boosting our overall service quality. - Their expertise in hotel operations was evident, allowing them to anticipate our needs before we even voiced them. - The team helped us establish key performance indicators (KPIs) to measure our success and track improvements over time. - They offered ongoing support options, ensuring we knew how to access assistance whenever needed after the implementation. - The friendly and approachable nature of the team made it easy to build rapport and foster a collaborative environment. - They helped us integrate StayNTouch with our existing systems, ensuring ...

Hotel Manager

4 months ago

Verified

... Desired feature would be the possibility to make a billed request for an add-on to the system instead of waiting for the likes from other users. ...

Front Desk

5 months ago

Verified

... is off. Also sometimes when we need to change the guest dates of arrival or to extend the stay it will not let us press the confirm button and i have personally called the stayntouch help line and they were able to from their end but I was still unable to from the work desktop. Just also I know there is other things that we can see on the desktop but we are unable to view from our phone web pages. One more thing is that when we have a guest that is direct bill the system will not link it up correctly and says to continue with out credit card, even with a incidentals card attached. A major bummer is that not all of our past guest transferred over, so when we as for their information ...

Operations Manager

5 months ago

Verified

... and other operational data remotely. It allows for seamless multi device use, which is ideal for fast paced environments ...

Director of Group Sales

5 months ago

Verified

... Sometimes Delphi is not speaking with Stayntouch. This makes it difficult to pull up an account, take a payment, get the Master Account number, etc. ...

Front Desk Agent

5 months ago

Verified

... Payment process is easy and clear. I like that its cloud base and not server base. I love that it as so many applications ...

Engineering Manager

5 months ago

Verified

... improving efficiency and guest interaction. Finally, increasing the breadth of integrations with popular hospitality tools ...

Front desk agent

5 months ago

Verified

... check -outs create meaningful interactions. I love the Real-time SMS integration which ensures timely request fulfillment, ...

General Manager

5 months ago

Verified

... I think it would be much simpler to use if there weren't so many places you have to "click" on to get to your final transaction. ...

Manager

5 months ago

Verified

... Nice operating system ...

General Manager

5 months ago

Verified

... easier accessible? It's on the login screen only. A link within the app would be helpful. Having Slack longer as a new ...

Ops

5 months ago

Verified

... credit allowances, etc). The issues in finding credit card swipes and the variation of last four of credit card ...

Guest Service Agent

5 months ago

Verified

... User Friendly Operating System ...

Operations Manager

5 months ago

Verified

... - Reporting features - Intergration with Third Party - Speed of Customer Service - and Maybe ...

General Manager

5 months ago

Verified

... easier than ever to honor negotiated rates and handle reservations, no matter the state. ...

General Manager

5 months ago

Verified

... So far i believe when anyone has a question it is answered or at least tried to fix. The slack channel has been good. ...

Chief Engineer

5 months ago

Verified

... All good excelent platform access to guest issues and do a corrective accion.plan summary and share across departments issues that can be completed ...

Operations Manager

5 months ago

Verified

... Additionally, more customizable reporting features and smoother integration with third-party applications would improve ...

Regional Director of Operations

5 months ago

Verified

... automatically and found out after 225 transactions did not process that was not the case. So when we did process we received several calls from Guests saying they were ...

General Manager

5 months ago

Verified

... Making reservations for our TA cards easier. Making a reservation in the group blocks easier. Looking up past reservations could be easier ...

Front desk supervisor

6 months ago

Verified

... Would like to be able to print out confirmations, booking.com reservations always having problems and I can't think of anything else at the moment. ...

Operations manager

6 months ago

Verified

... I think it’s a great system and transition perfectly. David T. was great and helped us throughout the whole transition and answered all questions. ...

ASSISTANT DIRECTOR OF FINANCE

7 months ago

Verified

... Julia provided outstanding mentorship and support ensuring our hotel was prepared, involved and comfortable with the system during all phases of our integration. ...

FD Supervisor/Maintenance

7 months ago

Verified

... Switching to the Stayntouch system was easy. It’s set up makes reservations a breeze! Super happy with what I see so far!!! ...

GM

7 months ago

Verified

... set up with stayntouch including the routing of the OTA reservations and the DB's. I also really like the custom ...

General Manager

7 months ago

Verified

... I do not love all the reports. I do not like that as a manager I cannot delete Notes on a reservation that were made by another user. ...

Frontdesk clerk

8 months ago

Verified

... Filtering the arrivals per day and or per reservation sources, would be very helpful. We know you have it as a report, but we would love to see this information directly on the PMS ...

Assistant General Manager

8 months ago

Verified

... consideration when we come up with things that may better the system. I love that I can access the system from home or whwre ever I am. I like that I can share the system with my sister properties. It wilk ...

Operations Manager

8 months ago

Verified

... area. Group feature needs to have more flexibility. Tax Exemption should require a note area. ...

CCO

9 months ago

Verified

... newer virtual card routing feature launched after we implemented Stay N Touch. Julia was passionate about ensuring the ...

GM

10 months ago

Verified

... I made a request for interface installation 7 days ago and today it was promptly installed ...

Group Sales/ Front Desk

10 months ago

Verified

... David T was very willing to help our front desk staff as we transition from Innroad to StaynTouch. ...

General Manager

10 months ago

Verified

... There needs to be a function to accommodate in house guests that will be moving to different room throughout their stay. ...

AGM

10 months ago

Verified

... some many features now to be able to have add-on for specific days not the whole stay if not needed is wonderful! looking forward to some one on one time with meghan to drill down little more at each specific location to make sure stay n touch is set up the correct ...

VP of Ops

11 months ago

Verified

... recommend in the future to not have properties utilize a Synxis upload and a roomMaster excel import and only do the ...

Accountant

13 months ago

Verified

... implementation consultant, Julia Josephson, made the transition of PMS systems seamless. Without her guidance, our team would have ...

Event Manger

14 months ago

Verified

... notes for the group. I've also noticed not everything transfers over to Delphi from Stayntouch and vice versa. It would ...

RVPO

14 months ago

Verified

... systems. The customer service is great and I get all the integrations I needed for no additional costs. Amazing! ...

Owner

14 months ago

Verified

... it was first installed. We have the option to add other modules such as the booking engine and payments which ...

VP Operations

14 months ago

Verified

... My only wish is that every single system integrated with SNT!! We love the product and recommend it to everyone. ...

Regional Operations

14 months ago

Verified

... train. Integrates well with other software. Support is universally available. It keeps your information saved and organized, ...

Assistant front office manager

18 days ago

Verified

... There does not appear to be a place to store different numbers or vendor info inside stay n touch/ otherwise, thus far it is a joy. ...

AVP of Hospitality

23 days ago

Verified

... It is easier than Opera but very limited overall. Other than price there is nothing good about it. I would not put my money in. ...

Reservations Manager

1 months ago

Verified

... attitude. Moreover, StaynTouch has proven to be a remarkable asset for our company. Its features and functionality ...

Controller

3 months ago

Verified

... We like the hands on training and set up with David, he has been a huge help to our corporate team and our properties. I love the integrations that we have never been able to use. ...

Revenue Manager

3 months ago

Verified

... Theres a few functionalities that previous systems have that this doesn't. For example, seasonal cancellation policies. That would be great ot be on a list for a future improvement. ...

Hotel Manager

4 months ago

Verified

... change along with business, so we end up having an always effective system. The support is brilliant and ...

Operations Manager

5 months ago

Verified

... A great simplified PMS system ...

Director of Group Sales

5 months ago

Verified

... I love that we have a place where we can go in case of a team members absence to find all the information for a client so we can assist and nothing will fall through the cracks. ...

Fitness General Manager

5 months ago

Verified

... Easy to do room charges for our sales associates here at the Fitness Center. This ensures a seamless transactions for us and our clients. ...

Manager on Duty

5 months ago

Verified

... No. This system covers every angle of the Front Office operations. You can literally operate the software in minutes. The speed is unbelievable as well. ...

Front desk agent

5 months ago

Verified

... Stay n touch Revitalizes guest experiences through streamlined innovation, mobile ...

GM

5 months ago

Verified

... Ons for reservations. It allows quick pickups for plus sales at check-in and allows us to customize this is ...

Guest Service Agent

5 months ago

Verified

... Really not much to improve, maybe introducing pop up alerts and express check outs. Would be nice to have more detailed reprts. ...

Director of Guest Experience

5 months ago

Verified

... way to run a report on returning guests. There's a VIP report, but it would be helpful to see those guests that have stayed with us ...

General Manager

5 months ago

Verified

... Stay n Touch is great due to its simple dashboard that is easy to use and ...

Operations Manager

5 months ago

Verified

... Efficient and Game- Changing for Our Property Management ...

Front Office Manager

5 months ago

Verified

... information will enhance our workflow and create a more accountable environment for our staff. Further details about the ...

General Manager

5 months ago

Verified

... System and Its Impact on Daily Operations, Financial Oversight, and Guest Satisfaction. Where do I begin? This new PMS is different, but in the best way possible—different means better. While it comes with a learning curve, the benefits far outweigh the challenges. The reservation interface is a standout, seamlessly integrating across franchises and making it easier than ever to honor negotiated rates and handle reservations, no matter the state. This streamlined process not only enhances our efficiency but also ensures a smoother, more satisfying experience for our guests. The budgeting feature is another game-changer, giving us full control over our property’s finances like never before. ...

General Manager

5 months ago

Verified

... Jury is still out and im sure my staff has ideas of what could be improved as they use it hourly. so far i have been satisfied. ...

Front desk attendant

5 months ago

Verified

... I'd like to be able to unmask CC, create groups, such as meeting room, convention ...

General Manager

5 months ago

Verified

... the platform to complete their scope of work. From a sales perspective, the interface between StayNTouch and Event ...

Directir of Sales

5 months ago

Verified

... not very complicated software to use. accomplishes all tasks. one feature is great, web access from anywhere in the world ...

Chief Engineer

5 months ago

Verified

... Forecast occupancy blocking rooms following guestreports analysis trends Across the board you can determine the market analysis. Especially when you are in the trend. ...

Operations Manager

5 months ago

Verified

... staff to assist guests from anywhere on the property, enhancing overall service. ...

General Manager

5 months ago

Verified

... Lots to love about this. Which it was easier for walk in reservations and financials. ...

General Manager

6 months ago

Verified

... This system has been easier to learn than I anticipated. My staff and I are excited to learn more about this system! ...

Front desk supervisor

6 months ago

Verified

... section being able to put the products into system and price and having slack to call for help... They are ...

General Manager

6 months ago

Verified

... Its a lot easier and more detailed. The system has brought new light to our hotel here in Wayne ...

Operations manager

6 months ago

Verified

... I think it’s a great system and transition perfectly. David T. was great and helped us throughout the whole transition and answered all questions. ...

GM

6 months ago

Verified

... outstanding. From the initial planning stages through to the final implementation, their professionalism and expertise ...

Regional Director of Operations.

6 months ago

Verified

... Natasja, was the best she made sure the entire team was confident in all they are trained in and she followed up with great support and care for the team.. Natasja was excellent in instilling confidence and providing exceptional ...

Front Desk Lead

6 months ago

Verified

... Our last PMS did have a button right on the home screen that let me view the whole week's room availability just one click needed. I do miss the ease of that particular function. ...

Acting Manager

6 months ago

Verified

... and a tangible goal for our team. David has a sunny disposition that is unmistakable, he has left a mark on our staff and hotel ...

Reservation Agent

7 months ago

Verified

... I really loved this system and how easy it is to learn. I don't think it will improve anything. This program has everything you need. ...

ASSISTANT DIRECTOR OF FINANCE

7 months ago

Verified

... Streamlining Succes the benefits of StayNTouch integration with Julia Josephson ...

General Manager

7 months ago

Verified

... apprehensive about the upcoming in-house training. David Tanbouz and Matt Beauchamp came to do our in-house training and almost immediately David set me at ease. David is warm, caring, funny, and most of all knowledgeable. David made me feel like we had a true partnership and that he cared as much as I do about the success of this endeavor. As knowledgeable as David is, he does not make a person feel dumb. I have been a trainer for almost every company I have worked for, so I am quite judicious in my critique of trainers. David’s excitement for Stayntouch is contagious. David says, ...

General Manager

8 months ago

Verified

... NATASJA! I had way too many uncertain feelings about the transition, but as soon as I met ...

Frontdesk clerk

8 months ago

Verified

... The system has a user-friendly interface. I must highlight Natasja's ...

Assistant General Manager

8 months ago

Verified

... service rooms to the boards. I like that Stayntouch will take our suggestions into consideration when we come up with ...

General Manager

9 months ago

Verified

... I would not do anything to improve the system. They are doing a great job at being proactive and offering new features that we did not know we needed. ...

CCO

9 months ago

Verified

... There was not anything that could be improved about my experience with Julia, it was such a valuable 45 minute call. ...

AGM

10 months ago

Verified

... Julia did a good job keeping on track. learned some great new tricks ...

Manager

11 months ago

Verified

... we manage our hotel operations, offering a level of sophistication and efficiency that was previously beyond our reach. One ...

Director of Finance

12 months ago

Verified

... Quick resolution, follow up, outstanding service and knowledge of product, above and beyond on further questions regarding the topic at hand. ...

IT Manager

14 months ago

Verified

... experienced oother cloud based platforms but Stayntouch is by far the best. Oh, and I almost forgot to mention training. ...

General Manager

14 months ago

Verified

... The system has a lot of potential with dozens of reporting templates and financials. The only area of improvement is being able ...

Hotel Manager

14 months ago

Verified

... Great PMS. Love it. Reminded me to the LightSpeed PMS. Great product ...

Business Travel Sales Manager

14 months ago

Verified

... Still new to the system but haven't found any yet. Use the system for guest arrival and departure and business travel guests. ...

VP Technology

16 days ago

Verified

... While I'm still getting used to reporting on StayNTouch PMS, I must say that I appreciate the platform's interactive reporting capabilities. Compared to other ...

Assistant front office manager

18 days ago

Verified

... Stay n touch adaptation ...

AVP of Hospitality

23 days ago

Verified

... It is easier than Opera but very limited overall. Other than price there is nothing good about it. I would not put my money in. ...

Controller

1 months ago

Verified

... I particularly like the trainer Julia Josephson. Her knowledge of the product/system , her calmness in the delivery, patience with the training was superb. ...

Reservations Manager

1 months ago

Verified

... also have allowed us to practice using the system in real-time scenarios. This hands-on experience would have ...

General Manager

2 months ago

Verified

... I am still learning the new system but already I see the improvements this system has over our old system. ...

Revenue Manager

3 months ago

Verified

... Julia for being our on site trainer. She came into quite a hurried storm of questions, concerns and training opportunities. ...

House Manager

3 months ago

Verified

... Nothing to improve at all, everything was wonderful! Thank you for making the transition onto the new system a breeze! ...

Revenue and Marketing Manager, Resorts

4 months ago

Verified

... - They actively listened to our feedback throughout the process, adapting ...

Hotel Manager

4 months ago

Verified

... I like te dynamic possibilities tat te system offers that can be change ...

Front Desk

5 months ago

Verified

... or to extend the stay it will not let us press the confirm button and i have personally called the stayntouch ...

Operations Manager

5 months ago

Verified

... and easy-to-navigate interface. The touch-friendly, tablet-based design allows staff to quickly learn and adapt ...

General Manager

5 months ago

Verified

... I like that you can search a guest by room numbers that they stayed in ...

Director of Group Sales

5 months ago

Verified

... I love that we have a place where we can go in case of a team members absence to find all the information for a client so we can assist and nothing will fall through the cracks. ...

Front Desk Agent

5 months ago

Verified

... lot can be improved, for instance running reports, sorting reservations by rate or group code, running report ...

Event Sales Manager

5 months ago

Verified

... Stayntouch is a great tool to use. It is very easy to understand and helps me stay on top of my groups. ...

Fitness General Manager

5 months ago

Verified

... Easy to do room charges for our sales associates here at the Fitness Center. This ensures a seamless transactions for us and our clients. ...

Manager on Duty

5 months ago

Verified

... What I like most is the simplicity of the system. It's extremely user friendly. Also, most system have you clicking more times to complete the system task. This system is modern, unique and innovative. ...

Director of Event Sales

5 months ago

Verified

... ayNTouch provides user friendly accessibility for managing room blocks and groups to making guest reservations. ...

Front desk agent

5 months ago

Verified

... Stayntouch is an Efficient Operating System! ...

General Manager

5 months ago

Verified

... I think it would be much simpler to use if there weren't so many places you have to "click" on to get to your final transaction. ...

Manager

5 months ago

Verified

... Nice operating system ...

General Manager

5 months ago

Verified

... StaynTouch is user friendly. Tracking each step you have with a client is important and notes tab lets you do that. Whether the notes are at the company level or at the guest level you can track them. Lots of links in convenient places to locate ...

GM

5 months ago

Verified

... the rooms each and what needs done. I like it puts stay overs every three days. I also like the Vip setting ...

Front Desk Manager

5 months ago

Verified

... The main screen, dashboard, has all information needed to run the day. Its easy to use and understand, bringing quick results. All reports are clearly written and can be navigated to in a few steps. ...

Front Desk Agent

5 months ago

Verified

... I find this system to be very effective because it makes it easy check in/check out, make reservations as well modify them. ...

Front Desk Manager

5 months ago

Verified

... Most aspects are great. The only thing that comes to mind are analytics reports for aspects not already in the system such as tracking of certain employee actions. ...

Ops

5 months ago

Verified

... simplistic and easy to navigate. Cash handling and adjustments are easy and sensible. ...

front desk agent

5 months ago

Verified

... I think more details reports could be use in order to make my job easier. Also the routing for third party reservation could be coded it instead of having some many names. ...

Guest Service Agent

5 months ago

Verified

... Easy to accomplish daily tasks, check ins and check outs are a breeze. Never used a better or easier operating system thanStayntouch ...

Director of Guest Experience

5 months ago

Verified

... Easy self check in for when there is a line for a Front Desk Agent. User friendly interface, especially with the Stay Card notes area. ...

Human Resources

5 months ago

Verified

... Stayntouch is easy to navigate and learn. It makes the data easily accessible and straightforward. I like how the system makes the process of managing reservations simple. ...

General Manager

5 months ago

Verified

... Additional reporting, especially concerning housekeeping discrepancies and day use status of rooms. Maybe an app instead of the browser to log in on your phone. ...

Operations Manager

5 months ago

Verified

... solution allows for real time updates, whether from housekeeping or front desk team. This has helped improve communication ...

Front Office Manager

5 months ago

Verified

... using. The ease of navigation, intuitive design, and seamless functionality of the interface have truly enhanced ...

General Manager

5 months ago

Verified

... New PMS System and Its Impact on Daily Operations, Financial Oversight, and Guest Satisfaction. Where do I begin? ...

General Manager

5 months ago

Verified

... Jury is still out and im sure my staff has ideas of what could be improved as they use it hourly. so far i have been satisfied. ...

Front desk attendant

5 months ago

Verified

... Housekeeping task sheets that's a nice feature. Moving folio to another bill selection. Typing in a room # to find a guest is good. ...

General Manager

5 months ago

Verified

... StayNTouch is extremely user friendly and trainable. Within an hour of training, most Front Desk Associates ...

Directir of Sales

5 months ago

Verified

... once the group is turned definite, I cannot add any room type or rate. this becomes a challenge. Reports don't automaticaly print the Room Nights, Revenue & ADR ...

Regional Operations

5 months ago

Verified

... I enjoy the ease of using stayntouch. I like the reservation breakdown of guest information and the ease of searching. ...

Chief Engineer

5 months ago

Verified

... Forecast occupancy blocking rooms following guestreports analysis trends Across the board you can determine the market analysis. Especially when you are in the trend. ...

Operations Manager

5 months ago

Verified

... Operations Manager ...

Director of Human Resources

5 months ago

Verified

... Everything- hard to choose just one. Housekeeping tabs, reporting options, check in, check out, group entries, changing room status in the system. ...

Regional Director of Operations

5 months ago

Verified

... with shift 4 automatically and found out after 225 transactions did not process that was not the case. So when we did process ...

General Manager

5 months ago

Verified

... see the system. Love the availabity page and the drop down menu. ...

General Manager

5 months ago

Verified

... I like that the system is color coded and easy to view. Creating reservations is simple and there are many ways to create reservations. ...

General Manager

5 months ago

Verified

... The reports are good, the lay out is nice. Checking guest in and out is easy. Some like the system better ...

Front Desk

6 months ago

Verified

... A preview of any notes from the Arrivals screen would be nice. ...

General Manager

6 months ago

Verified

... Ease of navigating through system and ability to find what I am looking for. Ease of making a new reservation. ...

General Manager

6 months ago

Verified

... This system has been easier to learn than I anticipated. My staff and I are excited to learn more about this system! ...

Front desk supervisor

6 months ago

Verified

... Housekeeping task management, being able to open multiple tabs, ...

General Manager

6 months ago

Verified

... Its a lot easier and more detailed. The system has brought new light to our hotel here in Wayne ...

Operations manager

6 months ago

Verified

... SNT was extremely effective and easy to implement. Our trainer was amazing, answered all our questions and was super resp ...

GM

6 months ago

Verified

... Hotel system conversion ...

Front Desk Lead

6 months ago

Verified

... Our last PMS did have a button right on the home screen that let me view the whole week's room availability just one click needed. I do miss the ease of that particular function. ...

Acting Manager

6 months ago

Verified

... eased all of our fears and helped us through the whole process. We felt so blessed to have him help us during a very scary transition. He made himself available to us for any ...

General Manager

6 months ago

Verified

... ability to make reservations 3 different ways. Ease of dividing HK. the ease of Toggling off Taxes for Tax Exempt employees. ...

Reservation Agent

7 months ago

Verified

... I really loved this system and how easy it is to learn. I don't think it will improve anything. This program has everything you need. ...

ASSISTANT DIRECTOR OF FINANCE

7 months ago

Verified

... Minor improvements could be made to the process of loading manual balances into the system by using an import template and to be able to split negative postings. ...

Front desk

7 months ago

Verified

... Julia was so kind and prepared for our cutover and she taught us so much. The PMS is great and easy. ...

FD Supervisor/Maintenance

7 months ago

Verified

... Switching to the Stayntouch system was easy. It’s set up makes reservations a breeze! Super happy with what I see so far!!! ...

GM

7 months ago

Verified

... it for us. I would like to see a feature where the manager can override a restriction for staff with a password pop ...

GM

7 months ago

Verified

... that both transitions went very smooth. I like many features set up with stayntouch including the routing of the ...

General Manager

7 months ago

Verified

... throughout the system. I like that everything in the Stay Card auto saves. I love that you can save a credit ...

General Manager

7 months ago

Verified

... tough to retain anything. Some of the modules are hard to understand and half the time you can not see where ...

General Manager

8 months ago

Verified

... I love the way stay cards are set up, all the information needed to provide ...

General Manager

8 months ago

Verified

... person all around. I do like how everything in the system flows. Maybe it's the graphic animations, but it is ...

Frontdesk clerk

8 months ago

Verified

... Filtering the arrivals per day and or per reservation sources, would be very helpful. We know you have it as a report, but we would love to see this information directly on the PMS ...

Assistant General Manager

8 months ago

Verified

... authorizations on credit cards and instead move to charging the full balance on folios at checkin. So far I am still learning ...

Accounting Supervisor

8 months ago

Verified

... The ease to maneuver within the software. The ability to have AP billing invoices and credit reported in real time. ...

Operations Manager

8 months ago

Verified

... Reports library needs to be expanded. Travel Agent Commissions ...

General Manager

9 months ago

Verified

... provide anything close to Stayntouch! Stayntouch has excellent group functionality. The onboarding process is excellent; ...

CCO

9 months ago

Verified

... Julia was so helpful in helping us solve a specific use case with ...

GM

10 months ago

Verified

... patient. She stayed within the scheduled time and made everything work seamlessly. She showed us the changes that the ...

Group Sales/ Front Desk

10 months ago

Verified

... The only thing that would be helpful is being able to see a room number before we have to book. A lot of our hotel guests specify a particular room and I can't check prior to booking. ...

General Manager

10 months ago

Verified

... There needs to be a function to accommodate in house guests that will be moving to different room throughout their stay. ...

Manager

10 months ago

Verified

... David has been extremely responsive and effective in our go live process. There is no room for improvement. He’s perfect! ...

AGM

10 months ago

Verified

... did a good job keeping on track. learned some great new tricks and happy to have new features turned on to ...

VP of Ops

11 months ago

Verified

... Importing reservations from room master was a big challenge. I recommend in the future to not have properties ...

Manager

11 months ago

Verified

... Stayntouch team, who diligently review and assess the feasibility of implementation. It's truly remarkable to have such ...

Director of Finance

12 months ago

Verified

... Automatically email reporting set up and Account Receivable method of payment ...

Revenue Manager

12 months ago

Verified

... I would like to see all new bookings drop into the system at a glance rather than pulling up a report. ...

Accountant

13 months ago

Verified

... I've noticed from an accounting perspective is the lack of folio styles, compared to Opera where we had 16 styles ...

Fitch Innkeeper

13 months ago

Verified

... I would like the system to show the authorization amount before it asks tor the CC from the guest so ...

Event Manger

14 months ago

Verified

... When clicking on each reservation, it would be helpful to have some sort of pop up notification displaying the notes for the group. I've also noticed not everything ...

Hotel Manager

14 months ago

Verified

... Visually easy to navigate and quickly pulls information. As an airport hotel, works well with day stays and provides easy intuitive charts for managing room inventory. ...

Housekeeping Managaer

14 months ago

Verified

... doesn't cause any strain due to clashing color scheme. Mobility usage is a huge plus as we can update the rooms as ...

Facilities Manager

14 months ago

Verified

... StayNtouch founctions. ...

Housekeeping manager

14 months ago

Verified

... Faster load Checkout confirmation buttonMore staff options. More dashboard options. Faster load time. Guest information accessible. Design. ...

Housekeeping Manager

14 months ago

Verified

... I appreciate how intuitive user interface is. It's very easy to access varied information across the platform and make changes in real time. ...

General Manager

14 months ago

Verified

... StaynTouch is so flexible and great to use when mobile ...

General Manager

14 months ago

Verified

... once it's up and running it's fairly simple to use and intuitive. like the guest card feature which helps with recognition for regular guests ...

14 months ago

Verified

... Sometimes it feels too simple relative to what I am accustomed to and I’m always shocked at how deep the functionality is. ...

IT Manager

14 months ago

Verified

... uch is easy and user friendly. Our front desk can find reservations and check in guests in just a few minutes. ...

General Manager

14 months ago

Verified

... The system has a lot of potential with dozens of reporting templates and financials. The only area of improvement is being able to have a one click option to run reports spanning multiple pages into one continuous .pdf. Besides that the reporting output have very clean lines and extremely easy to ...

Director of Housekeeping

14 months ago

Verified

... very easy assigning task sheets, convenient dashboard showing the house status, showing the number of stays per guest on their ...

Hotel Manager

14 months ago

Verified

... Great product 2- Easy to Navigate. 3- Knowledge base articles/Videos ---great sources for self education. 4- Window base access. You can be anywhere to assist a ...

Reservations Agent

14 months ago

Verified

... I love the fact that the color coding within this software makes it easy to get thigs done. It is easy to see an error that is clearly marked in red. This software is visually intuitive. ...

Front Office Supervisor

14 months ago

Verified

... The only thing I think should be updated is the authorization versus charge when it comes to check-ins. Guest often comment on that. ...

Regional Operations

14 months ago

Verified

... software. Support is universally available. It keeps your information saved and organized, easy user for any level of education, ...

Regional Sales Manager

14 months ago

Verified

... navigating through every since. StayNTouch offers cloud-based inventory management capability and smarter sales ...

Business Travel Sales Manager

14 months ago

Verified

... Ease of use and check rate and availability get through my daily stuff I need to do. Easy to obtain information through guest card review. ...

Chief Engineer

14 months ago

Verified

... I have use many property management systems and in my experience stay n touch is as complete as its gets. ...

General Manager

14 months ago

Verified

... The system refresh...I find that it automatically refreshes at the worst time; when I'm in the middle ...

Director, Digital Channels

14 months ago

Verified

... feature not only aligns with the growing demand for contactless services but also contributes to reducing front desk ...

14 months ago

Verified

... Well rounded PMS system ...

Accounting Manager

14 months ago

Verified

... I enjoy having multiple screens open at once, so this is a feature I would like to see implemented in the future. ...

Assistant front office manager

18 days ago

Verified

... Stay n touch adaptation ...

Reservations Manager

1 months ago

Verified

... More extensive training would not only have facilitated a better understanding of the features and tools available but would also have allowed us to practice using the system in real-time scenarios. This hands-on experience would have been particularly valuable in building our confidence in utilizing the new platform effectively. Overall, while the initial training was helpful, extending this timeframe ...

General Manager

2 months ago

Verified

... still learning the new system but already I see the improvements this system has over our ...

Revenue Manager

3 months ago

Verified

... The simplicity of the system, and how well it fiunctions and connections ...

Front Desk

5 months ago

Verified

... as our last system & we are unable to view the room diary from our phone which can make it difficult for when our manager ...

Operations Manager

5 months ago

Verified

... an intuitive and easy-to-navigate interface. The touch-friendly, tablet-based design ...

General Manager

5 months ago

Verified

... Make a reservation from the calendar screen for the actual dates of the reservation versus making it and having to go back and dates to it. ...

Fitness General Manager

5 months ago

Verified

... Often times when submitting numbers under the accounts tab, it lags. This can become a time consuming task because of it. ...

Manager on Duty

5 months ago

Verified

... No. This system covers every angle of the Front Office operations. You can literally operate the software in minutes. The speed is unbelievable as well. ...

Front desk agent

5 months ago

Verified

... Stay n touch Revitalizes guest experiences through streamlined innovation, mobile check -in , guest kiosks, valances out a busy work day! Smooth check- ...

General Manager

5 months ago

Verified

... I think it would be much simpler to use if there weren't so many places you have to "click" on to get to your final transaction. ...

Manager

5 months ago

Verified

... Ease of making reservations and tablet friendliness of the system which make it easy to work with when computer not available. ...

General Manager

5 months ago

Verified

... Customer knowledge base I feel could be easier to navigate. Or maybe easier accessible? It's on the login screen only. A link within ...

GM

5 months ago

Verified

... can't move rooms in the tape chart by dragging. Can't look up guests without putting in stay dates. The tax exempt ...

Front Desk Manager

5 months ago

Verified

... The main screen, dashboard, has all information needed to run the day. Its easy to use and understand, bringing quick results. All reports are clearly written and can be navigated to in a few steps. ...

Front Desk Agent

5 months ago