StayNTouch

Ranked 14 (out of 254) in Property Management Systems

Property Management Systems

Enterprise Mobile Platform, Mobile Application Development, and Hotel Guest Service

Ratings Snapshot

Certificate of Excellence
Read 139 reviews
92%
Recommend
HTR Score icon
HT SCORE
83 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #14 out of 254 in Property Management Systems

Ease of Use
4.8/5
ROI
4.5/5
Implementation
4.6/5
Customer Support
4.6/5
Verified Customer Support

StayNTouch’s customer support processes haven’t yet been verified by Hotel Tech Report.

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StayNTouch Overview

Top Alternative: Cloudbeds PMS

StayNTouch Overview

Stayntouch offers an intuitive Cloud PMS that simplifies hotel operations from end-to-end; including reservation management, front desk management, revenue management, housekeeping, group and allotment handling, financials and reporting, and multi-property management. With Stayntouch PMS, hotels can increase staff productivity, drive revenues, reduce costs, and provide a unique guest experience to...

About StayNTouch

Founded in 2012 | Headquarters in 7 United States | 61 employees

Stayntouch delivers a fully mobile guest-centric hotel property management system (PMS) with a comprehensive library of over 1100+ best-of-breed integrations. O...

Product Modules
Stayntouch Kiosk Contactless Check-in
INCLUDED
Improve Operational Efficiency with a Self-Service Check-In for Guests
Stayntouch Booking Booking Engine
INCLUDED
Stayntouch Pay Payments Processing Software
INCLUDED

Integrates with

  • Hotel Reservations Systems
  • Guest Surveys & Feedback
  • Revenue Management Systems
Browse integrations (128 verified)

Pros & Cons

Like 92% recommend

Maitre de Maison (Hotel Manager)

StayNTouch Rover PMS is extremely easy to use and adapt. Configuration can be done in house easily and you do not have to pay every time to have a support for small changes in the system. Support is great, usually you wi...

Senior Regional Manager in

The system is effortless and very user friendly. Quick training & employee onboarding process. The cloud base solution makes it easy to browse on the go via cell phone, tablet, pc

Director

It is a user-friendly system which makes it easy to onboard new team members to the hotel quickly and efficiently

Deputy Director

Most of the report are in CSV and need to be transformed to be use. it ould be better to have it in PDF. Android application

Living Room Manager

I think the system could be improved on room diary. For example, showing the exact time a guest is departing.

Manager

• The system is sometimes a bit slow • The auto-assign room section in the group module could be improved with more filters

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

StayNTouch is an excellent customer focused PMS. They offer an easy to use and flexible experience for their customers. Not only that, but they offer a great modern interface to connect with as a partner. Their teams are passionate, friendly and customer focused.

by Trevor MacLean (Event Temple) on December 09, 2022

See more answers (15)
Question:

What differentiates this product or service from the competition?

Answer:

StayNTouch stays different by being a modern and future looking company. They understand the key to winning in todays world is by connecting with partners and specialization. They are excellent at what they do and allow their partners to shine as well

by Trevor MacLean (Event Temple) on December 09, 2022

See more answers (15)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Make sure you understand what your whole tech stack will look like and don't be worried to ask their team for advice. The StayNTouch team are well versed in their ecosystem and will be happy to recommend the best fit tools for your hotel

by Trevor MacLean (Event Temple) on December 09, 2022

See more answers (15)
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+ 13 recommend
Recommended by Show More (11)

StayNTouch Alternatives

View StayNTouch alternatives

Find the perfect fit

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GETTING STARTED

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Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Active Markets

MARKETS SERVED
  • South America
  • Central America
  • Africa
  • Antarctica
  • North America
  • Europe
  • Asia Pacific
  • Middle East
  • Oceania
VERIFIED MARKETS
  • United States of America
  • Sweden
  • France
  • United Kingdom
  • Norway
  • Belgium
  • Netherlands
  • Denmark
  • Switzerland

139 Verified StayNTouch Reviews

Likelihood to Recommend
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Low review volume alert

This vendor is 59% below the category average..

September 12, 2022

StayNTouch Review: Excellence in Hotel Technology

Front Desk Representative from Other in Pasadena (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

- easy to navigate through the system to perform all front desk and housekeeping functions - easy to train and understand

What do you dislike or think could be improved?

- still new to the overall system, so far have not encountered any technical issues - overall, the system works wonderfully

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

September 06, 2022

StayNTouch Review: woow this is amazing!

Chief Engineer from Other in Pasadena (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

I find that stay n touch its very easy to use and also very easy to learn and to teach

What do you dislike or think could be improved?

I have use many property management systems and in my experience stay n touch is as complete as its gets.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

September 06, 2022

StayNTouch Review: My Review of SNT

FD Agent from Other in Pasadena (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Add some pros of the system. Ease of useSo easy to train!Love how intuitive the system is, so much better than Opera! System is far more robust than Mews…and even better it ACTUALLY works!Etc.Etc.It may...

What do you dislike or think could be improved?

Still new to the system, but haven’t found any yet. The implementations team was super open to my feedback and addressed the small issues I had during onboarding. Overall, great.Etc.It may ask if you wa...

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5

September 06, 2022

StayNTouch Review: Easy to use

Guest Services from Other in Pasadena (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

I like the ease of access of the property management systems. I love that it is cloud based property management system.

What do you dislike or think could be improved?

I think that there are some system accessibilities that could be improved. There also might be more options that can be added.

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a

September 05, 2022

StayNTouch Review: User Friendly

Director of Front Office from Resorts in (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Training new hires is a breeze with how direct and user friendly the system is. Need to check in? Hit 'CHECK IN'. Could not be easier.

What do you dislike or think could be improved?

None! Each update the system has continues to add features which I would not have even thought of. They are one step ahead.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

September 05, 2022

StayNTouch Review: User Friendly

Director of Front Office from Resorts in (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Stay N Touch is extremely user friendly and a simple system to learn. It makes the training time and process very streamlined.

What do you dislike or think could be improved?

Stay N Touch could be a bit faster as I work for a larger property, the load time is a bit delayed at times.

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a

Pricing

Monthly subscription (/room/month)

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