Hotel Manager

2 months ago

Verified

... I like te dynamic possibilities tat te system offers that can be change along with business, so we end up having an always effective system. The support is brilliant and always quick and professionel. This ...

Hotel Manager

2 months ago

Verified

... I like te dynamic possibilities tat te system offers that can be change along with business, so we end up having an always effective system. The support is brilliant and always quick and ...

Hotel Manager

2 months ago

Verified

... I like te dynamic possibilities tat te system offers that can be change along with business, so we end up having an always effective system. The support is brilliant and always quick and ...

Hotel Manager

2 months ago

Verified

... I like te dynamic possibilities tat te system offers that can be change along with business, so we end up having an always effective system. The support is brilliant and always quick and ...

Hotel Manager

2 months ago

Verified

... I like te dynamic possibilities tat te system offers that can be change along with business, so we end up having an always effective system. The support is brilliant and always quick and ...

Hotel Manager

2 months ago

Verified

... I like te dynamic possibilities tat te system offers that can be change along with business, so we end up having an always effective system. The support is brilliant and always quick and ...

Hotel Manager

2 months ago

Verified

... Simple and easy to use and learn ...

Hotel Manager

2 months ago

Verified

... I like te dynamic possibilities tat te system offers that can be change along with business, so we end up having an always effective system. The support is brilliant and always quick and professionel. This counts for both the support system, but also the employees in support section. Moreover the helpdesk is such a pleasure to go seeking ...

Hotel Manager

2 months ago

Verified

... Simple and easy to use and learn ...

Hotel Manager

2 months ago

Verified

... I like te dynamic possibilities tat te system offers that can be change along with business, so we end up having an always effective system. The support is brilliant and always quick and ...

Hotel Manager

2 months ago

Verified

... I like te dynamic possibilities tat te system offers that can be change along with business, so we end up having an always effective system. The support is brilliant and always quick and ...

Hotel Manager

2 months ago

Verified

... I like te dynamic possibilities tat te system offers that can be change along with business, so we end up having an always effective system. The support is brilliant and always quick and ...

Hotel Manager

2 months ago

Verified

... I like te dynamic possibilities tat te system offers that can be change along with business, so we end up having an always effective system. The support is brilliant and always quick and professionel. This counts for both the support system, but also the employees in support section. Moreover the helpdesk ...

Revenue Manager

10 months ago

Verified

... Our SNT representative Julia Josephson stayed with us for a week and was available 24/7 to train our team at both of our properties. Her expertise and patience is truly a gift. ...

Manager

8 months ago

Verified

... Seamless Transition and Superior Service ...

Manager

8 months ago

Verified

... After transitioning our small boutique property, Alpine Inn, to Stayntouch, we couldn't be happier with the decision. Stayntouch has revolutionized the way we manage our hotel operations, offering a level of sophistication and efficiency that was previously beyond our reach. One of the most outstanding aspects of Stayntouch is their exceptional customer service. We were fortunate to have Julia Josephson as our implementation ...

Manager

8 months ago

Verified

... After transitioning our small boutique property, Alpine Inn, to Stayntouch, we couldn't be happier with the decision. Stayntouch has revolutionized the way we manage our hotel operations, offering a level of sophistication and efficiency that was previously beyond our reach. One of the most outstanding aspects of Stayntouch is their exceptional customer service. We were fortunate to have Julia Josephson as our implementation lead, whose expertise and guidance made the transition process remarkably smooth. Despite the occasional challenges that arose during the transition, Julia and the Stayntouch team were always there to provide prompt assistance and ensure that any issues were swiftly ...

Manager

8 months ago

Verified

... We have been thoroughly impressed with Stayntouch, but like any system, there are a few areas where we believe enhancements could further elevate our experience. Fortunately, Stayntouch offers an exceptional avenue for improvement through their dedicated help and support page. This unique feature allows us to submit suggestions directly to the Stayntouch team, who diligently review and assess the feasibility of implementation. It's truly remarkable to have such a responsive ...

Manager

8 months ago

Verified

... We have been thoroughly impressed with Stayntouch, but like any system, there are a few areas where we believe enhancements could further elevate our experience. Fortunately, Stayntouch offers an exceptional avenue for improvement through their dedicated help and support page. This unique feature allows us to submit suggestions directly to the Stayntouch team, who diligently ...

AGM

8 months ago

Verified

... Julia did a good job keeping on track. learned some great new tricks and happy to have new features turned on to help the team. We were underutilizing some many features now to be able to have add-on ...

AGM

8 months ago

Verified

... Great training ...

AGM

8 months ago

Verified

... It would have been helpful to see the topics and training guide before hand so people that didn't need group knowledge could have come after that section or schedule are it. the survey before hand could have had the sections listed and the attendize could priority ...

Manager

8 months ago

Verified

... David was personable and helpful and amazing during our go live. He took so much pressure off of a high stress situation. He deserves a raise. ...

Manager

8 months ago

Verified

... David ...

Manager

8 months ago

Verified

... David ...

General Manager

8 months ago

Verified

... Great system and company support! ...

General Manager

8 months ago

Verified

... I really like the easiness of the use of the system. It is very organized and straightforward. The customer support provided is phenomenal! David made our experience so great ...

Group Sales/ Front Desk

8 months ago

Verified

... David T was very willing to help our front desk staff as we transition from Innroad to StaynTouch. ...

Group Sales/ Front Desk

8 months ago

Verified

... David T was very patient and was able to walk us through any issues. He was always on call even when he didn't have to be. ...

GM

7 months ago

Verified

... I made a request for interface installation 7 days ago and today it was promptly installed by Julia. She was amazing and patient. She stayed within the scheduled time and made everything work ...

GM

7 months ago

Verified

... Amazing Staff ...

GM

7 months ago

Verified

... I made a request for interface installation 7 days ago and today it was promptly installed by Julia. She was amazing and patient. She stayed within the scheduled time and made everything work seamlessly. She showed us the changes that the interface would make. Awesome ...

GM

7 months ago

Verified

... The support team has always been willing to assist with my issues. They always follow up timely. And best of all they always asker my calls 24 hours a day. Thank you!!!! ...

GM

7 months ago

Verified

... The support team has always been willing to assist with my issues. They always follow up timely. And best of all they always asker my calls 24 hours a day. Thank you!!!! ...

GM

7 months ago

Verified

... I made a request for interface installation 7 days ago and today it was promptly installed by Julia. She was amazing and patient. She stayed within the scheduled time and made everything work ...

CCO

7 months ago

Verified

... Wonderful Customer Service & Continued Implementation Support ...

CCO

7 months ago

Verified

... Julia was so helpful in helping us solve a specific use case with a dining package at one of our properties. She also took extra time explaining how to implement a newer virtual card routing feature ...

CCO

7 months ago

Verified

... Julia was so helpful in helping us solve a specific use case with a dining package at one of our properties. She also took extra time explaining how to implement a newer virtual card routing feature ...

Operations Manager

6 months ago

Verified

... Support is AMAZING! Even after migration, either our initial trainer answered our questions or referred us to someone right away. End of day function helps other tasks to be completed during night ...

Frontdesk clerk

6 months ago

Verified

... The system has a user-friendly interface. I must highlight Natasja's exceptional friendliness, helpfulness, and accommodation during the implementation week. Despite the time difference, she was ...

Frontdesk clerk

6 months ago

Verified

... The system has a user-friendly interface. I must highlight Natasja's exceptional friendliness, helpfulness, and accommodation during the implementation week. Despite the time difference, she was consistently available and ensured a smooth transition to going live. Her organization ...

Frontdesk clerk

6 months ago

Verified

... The system has a user-friendly interface. I must highlight Natasja's exceptional friendliness, helpfulness, and accommodation during the implementation week. Despite the time difference, she was ...

Frontdesk clerk

6 months ago

Verified

... The system has a user-friendly interface. I must highlight Natasja's exceptional friendliness, helpfulness, and accommodation during the implementation week. Despite the time difference, she was ...

General Manager

5 months ago

Verified

... NATASJA! I had way too many uncertain feelings about the transition, but as soon as I met Natasja, every worry disappeared! She is an amazing teacher, trainer, and person all around. I do like how ...

General Manager

5 months ago

Verified

... NATASJA! I had way too many uncertain feelings about the transition, but as soon as I met Natasja, every worry disappeared! She is an amazing teacher, trainer, and person all around. I do like how ...

General Manager

5 months ago

Verified

... NATASJA! I had way too many uncertain feelings about the transition, but as soon as I met Natasja, every worry disappeared! She is an amazing teacher, trainer, and person all around. I do like how ...

General Manager

5 months ago

Verified

... Who could have issues when Natasja is around?!?!? ...

General Manager

5 months ago

Verified

... Overall the conversion went smoothly and StayNTouch has multiple resources for employees afterward that are done that go far beyond what I expected. ...

General Manager

5 months ago

Verified

... Overall the conversion went smoothly and StayNTouch has multiple resources for employees afterward that are done that go far beyond what I expected. ...

General Manager

5 months ago

Verified

... I love the way stay cards are set up, all the information needed to provide guests with a personalized stay is there and it makes it easy to communicate with co workers. Victor Azul was perfect for ...

General Manager

5 months ago

Verified

... In-house training. ...

General Manager

5 months ago

Verified

... My name is Valerie Williamson, I am the general manager of the Cobblestone Hotel in Gering, NE. I wanted to take this opportunity to tell you about my and my team's experience with working with Stayntouch this far. Initially, we were not impressed with the module training. Each training is so long and covers so much it is tough to retain anything. Some of the modules are hard to understand and half the time you can not see where the instructor is clicking. So, we were feeling apprehensive about the upcoming in-house training. David Tanbouz and Matt Beauchamp came to do our in-house training and almost immediately David set me at ease. David is warm, caring, funny, and most of all knowledgeable. David made me feel like we had a true ...

General Manager

5 months ago

Verified

... My name is Valerie Williamson, I am the general manager of the Cobblestone Hotel in Gering, NE. I wanted to take this opportunity to tell you about my and my team's experience with working with Stayntouch this far. Initially, we were not impressed with the module training. Each training is so long and covers so much it is tough to retain anything. Some of the modules are hard to understand and half the time you can not see where the instructor is clicking. So, we were feeling apprehensive about the upcoming in-house training. David Tanbouz and Matt Beauchamp came to do our in-house training and almost immediately David set me at ease. David is warm, caring, funny, and most of all knowledgeable ...

General Manager

5 months ago

Verified

... My name is Valerie Williamson, I am the general manager of the Cobblestone Hotel in Gering, NE. I wanted to take this opportunity to tell you about my and my team's experience with working with Stayntouch this far. Initially, we were not impressed with the module training. Each training is so long and covers so much it is tough to retain anything. Some of the modules are hard to understand and half the time you can not see where the instructor is clicking. So, we were feeling apprehensive about the upcoming in-house training. David Tanbouz and Matt Beauchamp came to do our in-house training and almost immediately David set me at ease. David is warm, caring, funny, and most of all knowledgeable. David made me feel like we had a true partnership and that he cared as much as I do about the success of this endeavor. As knowledgeable as David is, he does not make a person feel dumb. I have been a trainer for almost every company I have worked for, so I am quite judicious in my critique of trainers. David’s excitement for Stayntouch is contagious. David says, “Wait until you see this!” and “I love this about Stayntouch!” No questions are too dumb or unimportant. The following two weeks after training David was on call and was supportive and helpful to me and my team. You truly have an outstanding team member in David. I have a 70+ year old employee and Matt was so kind and patient with her. She thought he was the greatest. Matt is new to this, but I see potential in him with his level of patience ...

General Manager

5 months ago

Verified

... My name is Valerie Williamson, I am the general manager of the Cobblestone Hotel in Gering, NE. I wanted to take this opportunity to tell you about my and my team's experience with working with Stayntouch this far. Initially, we were not impressed with the module training. Each training is so long and covers so much it is tough to retain anything. Some of the modules are hard to understand and half the time you can not see where the instructor is clicking. So, we were feeling apprehensive about the upcoming in-house training. David Tanbouz and Matt Beauchamp came to do our in-house training and almost immediately David set me at ease. David is warm, caring, funny, and most of all knowledgeable. David made me feel like we had a true partnership and that he cared as much as I do about the success of this endeavor. As knowledgeable as David is, he does not make a person feel dumb ...

General Manager

5 months ago

Verified

... My name is Valerie Williamson, I am the general manager of the Cobblestone Hotel in Gering, NE. I wanted to take this opportunity to tell you about my and my team's experience with working with Stayntouch this far. Initially, we were not impressed with the module training. Each training is so long and covers so much it is tough to retain anything. Some of the modules are hard to understand and half the time you can not see where the instructor is clicking. So, we were feeling apprehensive about the upcoming in-house training. David Tanbouz and Matt Beauchamp came to do our in-house training and almost immediately David set me at ease. David is warm, caring, funny, and most of all knowledgeable. David made me feel like we had a true partnership and that he cared as much as I do about the success of this endeavor. As knowledgeable as David is, he does not make a person feel dumb. I have been a trainer for almost every company I have worked for, so I am quite judicious in my critique of trainers. David’s excitement for Stayntouch is contagious. David says, “Wait until you see this!” and “I love this about Stayntouch!” No questions are too dumb or unimportant. The following two weeks after training David was on call and was supportive ...

General Manager

5 months ago

Verified

... In-house training. ...

General Manager

5 months ago

Verified

... My name is Valerie Williamson, I am the general manager of the Cobblestone Hotel in Gering, NE. I wanted to take this opportunity to tell you about my and my team's experience with working with Stayntouch this far. Initially, we were not impressed with the module training. Each training is so long and covers so much it is tough to retain anything. Some of the modules are hard to understand and half the time you can not see where the instructor is clicking. So, we were feeling apprehensive about the upcoming in-house training. David Tanbouz and Matt Beauchamp came to do our in-house training and almost immediately David set me at ease. David is warm, caring, funny, and most of all knowledgeable. David made me feel like we had a true partnership and that he cared as much as I do about the success of this endeavor. As knowledgeable as David is, he does not make a person feel dumb. I have been a trainer for almost every company I have worked for, so I am quite judicious in my critique of trainers. David’s excitement for Stayntouch is contagious. David says, “Wait until you see this!” and “I love this about Stayntouch!” No questions are too dumb or unimportant. The following two weeks after training David was on call and was supportive and helpful to me and my team. You truly have an outstanding team member in David. I have a 70+ year old employee and Matt was so kind ...

General Manager

5 months ago

Verified

... In-house training. ...

General Manager

5 months ago

Verified

... My name is Valerie Williamson, I am the general manager of the Cobblestone Hotel in Gering, NE. I wanted to take this opportunity to tell you about my and my team's experience with working with Stayntouch this far. Initially, we were not impressed with the module training. Each training is so long and covers so much it is tough to retain anything. Some of the modules ...

General Manager

5 months ago

Verified

... My name is Valerie Williamson, I am the general manager of the Cobblestone Hotel in Gering, NE. I wanted to take this opportunity to tell you about my and my team's experience with working with Stayntouch this far. Initially, we were not impressed with the module training. Each training is so long and covers so much it is tough to retain anything. Some of the modules are hard to understand and half the time you can not see where the instructor is clicking. So, we were feeling apprehensive about the upcoming in-house training. David Tanbouz and Matt Beauchamp came to do our in-house training and almost immediately David set me at ease. David is warm ...

General Manager

5 months ago

Verified

... My name is Valerie Williamson, I am the general manager of the Cobblestone Hotel in Gering, NE. I wanted to take this opportunity to tell you about my and my team's experience with working with Stayntouch this far. Initially, we were not impressed with the module training. Each training is so long and covers so much it is tough to retain anything. Some of the modules are hard to understand and half the time you can not see where the instructor is clicking. So, we were feeling apprehensive about the upcoming in-house training. David Tanbouz and Matt Beauchamp came to do our in-house training and almost immediately David set me at ease. David is warm, caring, funny, and most of all knowledgeable ...

General Manager

5 months ago

Verified

... My name is Valerie Williamson, I am the general manager of the Cobblestone Hotel in Gering, NE. I wanted to take this opportunity to tell you about my and my team's experience with working with Stayntouch this far. Initially, we were not impressed with the module training. Each training is so long and covers so much it is tough to retain anything. Some of the modules are hard to understand and half the time you can not see where the instructor is clicking. So, we were feeling apprehensive about the upcoming in-house training. David Tanbouz and Matt Beauchamp came to do our in-house training and almost immediately David set me at ease. David is warm, caring, fun ...

GM

4 months ago

Verified

... David was amazing ...

GM

4 months ago

Verified

... We made the switch from skytouch for two properties and David helped us so that both transitions went very smooth. I like many features set up with stayntouch including the routing of the OTA ...

GM

4 months ago

Verified

... We made the switch from skytouch for two properties and David helped us so that both transitions went very smooth. I like many features set up with stayntouch including the routing of the OTA ...

GM

4 months ago

Verified

... We made the switch from skytouch for two properties and David helped us so that both transitions went very smooth. I like many features set up with stayntouch including the routing of the OTA ...

GM

4 months ago

Verified

... David was amazing ...

GM

4 months ago

Verified

... Amazing training experience with Aaron! ...

GM

4 months ago

Verified

... Amazing training experience with Aaron! ...

GM

4 months ago

Verified

... I think that a better training module needs to be developed for hands on learners. I think that it would be helpful to have support tell us what they are changing instead of just changing it for us. ...

GM

4 months ago

Verified

... I like the ease of training with this system. Aaron was amazing, answering all of our questions and being here to support all of us through the conversion. I wish he could have stayed longer! ...

GM

4 months ago

Verified

... Amazing training experience with Aaron! ...

GM

4 months ago

Verified

... Amazing training experience with Aaron! ...

GM

4 months ago

Verified

... Amazing training experience with Aaron! ...

Reservation Agent

4 months ago

Verified

... Julia Josephson is a great consultant .Stayntouch is a great PMS system. ...

Reservation Agent

4 months ago

Verified

... Julia Josephson is a great consultant .Stayntouch is a great PMS system. ...

Reservation Agent

4 months ago

Verified

... What I liked most about Julia is that she takes the time to explain the system step by step. She asked us if we had any questions so she could give us the method to do it. I recommend going to the ...

ASSISTANT DIRECTOR OF FINANCE

4 months ago

Verified

... Julia provided outstanding mentorship and support ensuring our hotel was prepared, involved and comfortable with the system during all phases of our integration. ...

ASSISTANT DIRECTOR OF FINANCE

4 months ago

Verified

... Julia provided outstanding mentorship and support ensuring our hotel was prepared, involved and comfortable with the system during all phases of our integration. ...

ASSISTANT DIRECTOR OF FINANCE

4 months ago

Verified

... Julia provided outstanding mentorship and support ensuring our hotel was prepared, involved and comfortable with the system during all phases of our integration. ...

Front desk

4 months ago

Verified

... Julia was great ...

Front desk

4 months ago

Verified

... Julia was great ...

Front desk

4 months ago

Verified

... Nothing very easy to learn and operate with- much better than opera and the on-site support was very good ! ...

Front desk

4 months ago

Verified

... Julia was great ...

Front desk

4 months ago

Verified

... Nothing very easy to learn and operate with- much better than opera and the on-site support was very good ! ...

Front desk

4 months ago

Verified

... Julia was so kind and prepared for our cutover and she taught us so much. The PMS is great and easy. ...

General Manager

4 months ago

Verified

... Cobblestone Jefferson Iowa. Victor was very patient and did great about helping us find our own way to do & to learn the system. ...

General Manager

4 months ago

Verified

... A longer Training time for everyone. Having everyone in one class, which is no fault of your's. I think Corporate should send someone from another Cobblestone to watch the front while everyone is ...

General Manager

4 months ago

Verified

... A longer Training time for everyone. Having everyone in one class, which is no fault of your's. I think Corporate should send someone from another Cobblestone to watch the front while everyone is ...

General Manager

4 months ago

Verified

... A longer Training time for everyone. Having everyone in one class, which is no fault of your's. I think Corporate should send someone from another Cobblestone to watch the front while everyone is ...

General Manager

4 months ago

Verified

... Cobblestone Jefferson Iowa. Victor was very patient and did great about helping us find our own way to do & to learn the system. ...

General Manager

4 months ago

Verified

... A longer Training time for everyone. Having everyone in one class, which is no fault of your's. I think Corporate should send someone from another Cobblestone to watch the front while everyone is ...

General Manager

4 months ago

Verified

... Cobblestone Jefferson Iowa. Victor was very patient and did great about helping us find our own way to do & to learn the system. ...

General Manager

4 months ago

Verified

... A longer Training time for everyone. Having everyone in one class, which is no fault of your's. I think Corporate should send someone from another Cobblestone to watch the front while everyone is ...

Acting Manager

4 months ago

Verified

... There was a lot a fear and concern within myself and my staff while approaching this conversion. David Tanbouz, our assigned trainer and conversion agent was an absolute wonder. He eased all of our ...

Acting Manager

4 months ago

Verified

... There was a lot a fear and concern within myself and my staff while approaching this conversion. David Tanbouz, our assigned trainer and conversion agent was an absolute wonder. He eased all of our fears and helped us through the whole process. We felt so blessed to have him help us during a very scary transition. He made himself available to us for any need whatsover. He worked diligently and efficiently to help us meet the necessary goals in order to provide us with the smoothest transition possible. The comparison when speaking to my staff before and after the conversion to our transition is enough to speak volumes to both my and their experience with David. He was more than happy to come to my aid as a young manager and left me with a sense of accomplishment that will not be easily forgotten. I cannot imagine anyone else ever accomplishing what he did during his time with us. Although we faced techinical difficulties ...

Acting Manager

4 months ago

Verified

... There was a lot a fear and concern within myself and my staff while approaching this conversion. David Tanbouz, our assigned trainer and conversion agent was an absolute wonder. He eased all of our fears and helped us through the whole process. We felt so blessed to have him help us during a very scary transition. He made himself available to us for any need whatsover. He worked diligently and efficiently to help us meet the necessary goals in order to provide us with the smoothest transition possible. The comparison when speaking to my staff before and after the conversion to our transition is enough to speak volumes to both my and their experience with David. He was more than happy to come to my aid as a young ...

Acting Manager

4 months ago

Verified

... There was a lot a fear and concern within myself and my staff while approaching this conversion. David Tanbouz, our assigned trainer and conversion agent was an absolute wonder. He eased all of our fears and helped us through the whole process. We felt so blessed to have him help us during a very scary transition. He made himself available to us for any need whatsover. He worked diligently and efficiently to help us meet the necessary goals in order to provide us with the smoothest transition possible. The comparison when speaking to my staff before and after the conversion to our transition is enough to speak volumes to both my and their experience with David. He was more than happy to come to my aid as a young manager and left me with a sense of accomplishment that will not be easily forgotten. I cannot imagine anyone else ever accomplishing what he did during his time with us. Although we faced techinical difficulties, hiccups, and bumps in the road; he helped us through it with a smile on his face. I would be honored to have him stay with us again. My staff and myself truly look forward to continuing to work with him in the future ...

Acting Manager

4 months ago

Verified

... There was a lot a fear and concern within myself and my staff while approaching this conversion. David Tanbouz, our assigned trainer and conversion agent was an absolute wonder. He eased all of our fears and helped us through the whole process. We felt so blessed to have him help us during a very scary transition. He made himself available to us for any need whatsover. He worked diligently and efficiently to help us meet the necessary goals in order to provide us with the smoothest transition possible. The comparison when speaking to my staff before and after the conversion to our transition is enough to speak volumes to both my and their experience with David. He was more than happy to come to my aid as a young manager and left me with a sense of accomplishment that will not be easily forgotten. I cannot imagine anyone else ever accomplishing what he did during his time with us. Although we faced techinical difficulties, hiccups, and bumps in the road; he helped us through it with a smile on his face. I would be honored to have him stay with us again. My staff and myself truly look forward to continuing to work with him in the future, knowing that he will be a part of the support team moving forward is a comfort beyond measure. I am so very thankful for David and my staff has told me how happy they are that he was the one present in their time of need. In summary, David was exactly what we needed. We could not have asked for a more experienced or knowledgeable advocate. He not only know the system ...

Acting Manager

4 months ago

Verified

... There was a lot a fear and concern within myself and my staff while approaching this conversion. David Tanbouz, our assigned trainer and conversion agent was an absolute wonder. He eased all of our fears and helped us through the whole process. We felt so blessed to have him help us during a very scary transition. He made himself available to us for any need whatsover. He worked diligently and efficiently to help us meet the necessary goals in order to provide us with the smoothest transition possible. The comparison when speaking to my staff before and after the conversion to our transition is enough to speak volumes to both my and their experience with David. He was more than happy to come to my aid as a young manager and left me with a sense of accomplishment that will not be easily forgotten. I cannot imagine anyone else ever accomplishing what he did during his time with us. Although we faced techinical difficulties, hiccups, and bumps in the road; he helped us through it with a smile on his face. I would be honored to have him stay with us again. My staff and myself truly look forward to continuing to work with him in the future, knowing that he will be a part of the support team moving forward is a comfort beyond measure. I am so very thankful for David and my staff has told me how happy they are that he was the one present in their time of need. In summary, David was exactly what we needed. We could not have asked for a more experienced or knowledgeable advocate. He not only know the system well, he also has a way of explaining it that eases concerns. He made what seemed like an unsurmountable task something accomplishable and a tangible goal for our team. David has a sunny ...

Acting Manager

4 months ago

Verified

... A wonderful training and conversion process. ...

Acting Manager

4 months ago

Verified

... A wonderful training and conversion process. ...

Acting Manager

4 months ago

Verified

... There was a lot a fear and concern within myself and my staff while approaching this conversion. David Tanbouz, our assigned trainer and conversion agent was an absolute wonder. He eased all of our fears and helped us through the whole process. We felt so blessed to have him help us during a very scary transition. He made himself available to us for any need whatsover. He worked diligently and efficiently to help us meet the necessary goals in order to provide us with the smoothest transition possible. The comparison when speaking to my staff before and after the conversion to our transition is enough to speak volumes to both my and their experience with David. He was more than happy to come to my aid as a young manager and left me with a sense of accomplishment that will not be easily forgotten. I cannot imagine anyone else ever accomplishing what he did during his time with us. Although we faced techinical difficulties, hiccups, and bumps in the road; he helped us through it with a smile on his face. I would be honored to have him stay with us again. My staff and myself truly look forward to continuing to work with him in the future, knowing that he will be a part of the support team moving forward is a comfort beyond measure. I am so very thankful for David and my staff has told me how happy they are that he was the one present in their time of need. In summary, David was exactly what we needed. We could not have asked for a more experienced or knowledgeable advocate. He not only know the system well, he also has a way of explaining it that eases concerns. He made what seemed like an unsurmountable task something accomplishable and a tangible goal for our team. David has a sunny disposition that is unmistakable, he has left a mark on our staff and hotel that will last for years to come. It will always be a true delight to see David's name or voice answer appear when my team and I utilize the support systems put into place. A huge ...

Acting Manager

4 months ago

Verified

... A wonderful training and conversion process. ...

Acting Manager

4 months ago

Verified

... There was a lot a fear and concern within myself and my staff while approaching this conversion. David Tanbouz, our assigned trainer and conversion agent was an absolute wonder. He eased all of our ...

Acting Manager

4 months ago

Verified

... There was a lot a fear and concern within myself and my staff while approaching this conversion. David Tanbouz, our assigned trainer and conversion agent was an absolute wonder. He eased all of our ...

Acting Manager

4 months ago

Verified

... There was a lot a fear and concern within myself and my staff while approaching this conversion. David Tanbouz, our assigned trainer and conversion agent was an absolute wonder. He eased all of our ...

Acting Manager

4 months ago

Verified

... A wonderful training and conversion process. ...

Acting Manager

4 months ago

Verified

... There was a lot a fear and concern within myself and my staff while approaching this conversion. David Tanbouz, our assigned trainer and conversion agent was an absolute wonder. He eased all of our fears and helped us through the whole process. We felt so blessed to have him help us during a very scary transition. He made himself available to us for any need whatsover. He worked diligently and efficiently to help us meet the necessary goals in order to provide us with the smoothest transition possible. The comparison when speaking to my staff before and after the conversion to our transition is enough to speak volumes to both my and their experience with David. He was more than happy to come to my aid as a young manager and left me with a sense ...

Front Desk Lead

4 months ago

Verified

... StayNtouch is much more modern looking than our old PMS was. Natasja was very a good trainer to help our staff with the transition to the new system. ...

GM

3 months ago

Verified

... Our recent experience with the hotel system conversion tech team was outstanding. From the initial planning stages through to the final implementation, their professionalism and expertise were ...

GM

3 months ago

Verified

... Our recent experience with the hotel system conversion tech team was outstanding. From the initial planning stages through to the final implementation, their professionalism and expertise were evident. We are very thank ...

GM

3 months ago

Verified

... Our recent experience with the hotel system conversion tech team was outstanding. From the initial planning stages through to the final implementation, their professionalism and expertise were ...

Front Desk Agent

3 months ago

Verified

... Ms. Julia, was awesome! she sat down with me and did a one-on one section. I learned quickly with confidence in what I learned ...

Front Desk Agent

3 months ago

Verified

... This training was one of the best! Training I have experienced that no improvement is needed - I really like Stayntouch so far ...

Front Desk Agent

3 months ago

Verified

... Ms. Julia, was very clear and direct. Made it very easy to learn ...

Front Desk Agent

3 months ago

Verified

... Ms. Julia, was awesome! she sat down with me and did a one-on one section. I learned quickly with confidence in what I learned ...

Operations manager

3 months ago

Verified

... 2nd property where I’ve implemented SNT. David Tanbouz was amazing and helping with all our inq ...

Operations manager

3 months ago

Verified

... 2nd property where I’ve implemented SNT. David Tanbouz was amazing and helping with all our inq ...

Operations manager

3 months ago

Verified

... SNT was extremely effective and easy to implement. Our trainer was amazing, answered all our questions and was super resp ...

Operations manager

3 months ago

Verified

... 2nd property where I’ve implemented SNT. David Tanbouz was amazing and helping with all our inq ...

Operations manager

3 months ago

Verified

... 2nd property where I’ve implemented SNT. David Tanbouz was amazing and helping with all our inq ...

Operations manager

3 months ago

Verified

... 2nd property where I’ve implemented SNT. David Tanbouz was amazing and helping with all our inq ...

Operations manager

3 months ago

Verified

... 2nd property where I’ve implemented SNT. David Tanbouz was amazing and helping with all our inq ...

Operations manager

3 months ago

Verified

... 2nd property where I’ve implemented SNT. David Tanbouz was amazing and helping with all our inq ...

Front desk supervisor

3 months ago

Verified

... Housekeeping task management, being able to open multiple tabs, easy to navigate, the account section being able to put the products into system and price and having slack to call for help... They ...

Front desk supervisor

3 months ago

Verified

... Holdrege Cobblestone Review ...

Front Desk

3 months ago

Verified

... The system is easy to understand and has plenty of resources for any sort of problem you can encounter. It's simple and nice to look at. ...

Front Desk

3 months ago

Verified

... The system is easy to understand and has plenty of resources for any sort of problem you can encounter. It's simple and nice to look at. ...

General Manager

3 months ago

Verified

... At this time I think the Housekeeping Task could be updated. We find it's hard to assign stayover rooms to the housekeepers if they want service daily. It would be nice to have that printed on the ...

General Manager

3 months ago

Verified

... At this time I think the Housekeeping Task could be updated. We find it's hard to assign stayover rooms to the housekeepers if they want service daily. It would be nice to have that printed on the ...

General Manager

3 months ago

Verified

... At this time I think the Housekeeping Task could be updated. We find it's hard to assign stayover rooms to the housekeepers if they want service daily. It would be nice to have that printed on the ...

Regional Director of Operations

3 months ago

Verified

... Natasha was a wonderful person and trained the staff very well. She was very personable. just wished she would have stayed longer for the staff to get a better understanding. ...

Regional Director of Operations

3 months ago

Verified

... Natasha was a wonderful person and trained the staff very well. She was very personable. just wished she would have stayed longer for the staff to get a better understanding. ...

Regional Director of Operations

3 months ago

Verified

... I think the trainer should have been around longer to answer other questions, some employees were confused on some answers given. ie: some thought the credit cards would batch with shift 4 ...

Regional Director of Operations

3 months ago

Verified

... Natasha was a wonderful person and trained the staff very well. She was very personable. just wished she would have stayed longer for the staff to get a better understanding. ...

Regional Director of Operations

3 months ago

Verified

... I think the trainer should have been around longer to answer other questions, some employees were confused on some answers given. ie: some thought the credit cards would batch with shift 4 ...

Regional Director of Operations

3 months ago

Verified

... Natasha was a wonderful person and trained the staff very well. She was very personable. just wished she would have stayed longer for the staff to get a better understanding. ...

Regional Director of Operations

3 months ago

Verified

... Natasha was a wonderful person and trained the staff very well. She was very personable. just wished she would have stayed longer for the staff to get a better understanding. ...

Regional Director of Operations

3 months ago

Verified

... I think the trainer should have been around longer to answer other questions, some employees were confused on some answers given. ie: some thought the credit cards would batch with shift 4 ...

Regional Director of Operations

3 months ago

Verified

... Natasha was a wonderful person and trained the staff very well. She was very personable. just wished she would have stayed longer for the staff to get a better understanding. ...

Regional Director of Operations

3 months ago

Verified

... Natasha was a wonderful person and trained the staff very well. She was very personable. just wished she would have stayed longer for the staff to get a better understanding. ...

General Manager

3 months ago

Verified

... Lots to love about this. Which it was easier for walk in reservations and financials. ...

General Manager

3 months ago

Verified

... Walk in, sending out full invoices with statements on direct bills, ask to save instead of wondering if it save. Some places you have to hit save but others you don't. Hate that to search for an ...

Front desk attendant

3 months ago

Verified

... I'd like to be able to unmask CC, create groups, such as meeting room, convention center and group blocks. Also its not easy to do any adjustments and doing direct bill accounts or looking up ...

General Manager

3 months ago

Verified

... StayNTouch is extremely user friendly and trainable. Within an hour of training, most Front Desk Associates are able to navigate the platform to complete their scope of work. From a sales ...

Directir of Sales

3 months ago

Verified

... once the group is turned definite, I cannot add any room type or rate. this becomes a challenge. Reports don't automaticaly print the Room Nights, Revenue & ADR ...

Chief Engineer

3 months ago

Verified

... All good excelent platform access to guest issues and do a corrective accion.plan summary and share across departments issues that can be completed ...

Chief Engineer

3 months ago

Verified

... All good excelent platform access to guest issues and do a corrective accion.plan summary and share across departments issues that can be completed ...

Chief Engineer

3 months ago

Verified

... All good excelent platform access to guest issues and do a corrective accion.plan summary and share across departments issues that can be completed ...

Chief Engineer

3 months ago

Verified

... All good excelent platform access to guest issues and do a corrective accion.plan summary and share across departments issues that can be completed ...

Chief Engineer

3 months ago

Verified

... Forecast occupancy blocking rooms following guestreports analysis trends Across the board you can determine the market analysis. Especially when you are in the trend. ...

General Manager

3 months ago

Verified

... There are so many wonderful features with Our New PMS System and Its Impact on Daily Operations, Financial Oversight, and Guest Satisfaction. Where do I begin? This new PMS is different, but in the ...

General Manager

3 months ago

Verified

... Service so far ...

General Manager

3 months ago

Verified

... So far i believe when anyone has a question it is answered or at least tried to fix. The slack channel has been good. ...

General Manager

3 months ago

Verified

... So far i believe when anyone has a question it is answered or at least tried to fix. The slack channel has been good. ...

General Manager

3 months ago

Verified

... So far i believe when anyone has a question it is answered or at least tried to fix. The slack channel has been good. ...

Operations Manager

3 months ago

Verified

... StaynTouch is a User-friendly interface. It is cloud-based solution allows for real time updates, whether from housekeeping or front desk team. This has helped improve communication between and guest satisfaction, as well as saved time in resolving issue ...

Front Office Manager

3 months ago

Verified

... Implement a user activity report so the front desk can run it and see what activity the front desk staff have performed during their shift. We believe that having access to this information will ...

Front Office Manager

3 months ago

Verified

... STAYNTOUCH IS THE BEST HOTEL SYSTEM AND VERY FRIENDLY USER ...

Front Office Manager

3 months ago

Verified

... Implement a user activity report so the front desk can run it and see what activity the front desk staff have performed during their shift. We believe that having access to this information will enhance our workflow and create ...

Ops

3 months ago

Verified

... Thank you for the aid and the consistent correspondence. ...

Ops

3 months ago

Verified

... Thank you for the aid and the consistent correspondence. ...

Ops

3 months ago

Verified

... There is always quick correspondence for any glitches. The ability to speak to a person is pivotal and appreciated immensely. I have worked with other operating systems and such is not the case in ...

General Manager

2 months ago

Verified

... Once getting used to using Stayntouch it's actually quite "user friendly". It's much easier to use if you are actually trained via "Hands On" training. ...

General Manager

2 months ago

Verified

... Knowledgeable Staff Nice software ...

General Manager

2 months ago

Verified

... StaynTouch is user friendly. Tracking each step you have with a client is important and notes tab lets you do that. Whether the notes are at the company level or at the guest level you can track ...

General Manager

2 months ago

Verified

... Knowledgeable Staff Nice software ...

General Manager

2 months ago

Verified

... Knowledgeable Staff Nice software ...

General Manager

2 months ago

Verified

... StaynTouch is user friendly. Tracking each step you have with a client is important and notes tab lets you do that. Whether the notes are at the company level or at the guest level you can track ...

GM

2 months ago

Verified

... The house keeping room assignments. Like the way can see the rooms each and what needs done. I like it puts stay overs every three days. I also like the Vip setting so know when those favorites are ...

GM

2 months ago

Verified

... I can't move rooms in the tape chart by dragging. Can't look up guests without putting in stay dates. The tax exempt on transactions never matches the tax-exempt report. Would love to see a cash report that show who posted what for daily cash drops. Would be nice on dashboard to see the number of departures for the next day. Using email for username is a long type in when trying to get in to help a guest timeliness shows efficiency and it can slow you down. Same goes for the checking people in it just seems to take longer than our old system it. If i tap it wrong everything is highlighted if I don't drag the stay card up all the way, it hangs down and in the way. I frequently have to go back to billing and charges to print ...

GM

2 months ago

Verified

... I can't move rooms in the tape chart by dragging. Can't look up guests without putting in stay dates. The tax exempt on transactions never matches the tax-exempt report. Would love to see a cash ...

General Manager

2 months ago

Verified

... I would like them to improve on when a guest makes several reservations in their name that we could change the guest name completely without having to add that person's name as a 2nd person, and the guest folio still shows in original person's name versus the new name. Longer ...

Director of Group Sales

2 months ago

Verified

... I love that we have a place where we can go in case of a team members absence to find all the information for a client so we can assist and nothing will fall through the cracks. ...

Director of Group Sales

2 months ago

Verified

... I love that we have a place where we can go in case of a team members absence to find all the information for a client so we can assist and nothing will fall through the cracks. ...

Event Sales Manager

2 months ago

Verified

... Stayntouch is a great tool to use. It is very easy to understand and helps me stay on top of my groups. ...

Fitness General Manager

2 months ago

Verified

... StayNTouch helps keep things moving! ...

Director of Event Sales

2 months ago

Verified

... StayNTouch provides user friendly accessibility for managing room blocks and groups to making guest reservations. The ability to have mixed billing for groups while also being able to turn off ...

Front desk agent

2 months ago

Verified

... Stay n touch Revitalizes guest experiences through streamlined innovation, mobile check -in , guest kiosks, valances out a busy work day! Smooth check- in and check -outs create meaningful ...

Front desk agent

2 months ago

Verified

... Stay n touch Revitalizes guest experiences through streamlined innovation, mobile check -in , guest kiosks, valances out a busy work day! Smooth check- in and check -outs create meaningful interactions. I love the Real-time SMS integration which ensures timely ...

Front desk agent

2 months ago

Verified

... Stay n touch Revitalizes guest experiences through streamlined innovation, mobile check -in , guest kiosks, valances out a busy work day! Smooth check- in and check -outs create meaningful interactions. I love the Real-time SMS integration which ensures timely request ...

Operations Manager

2 months ago

Verified

... Stayntouch offers a solid hotel property management system (PMS) with many useful features, but there are some areas that could benefit from enhancements to improve the overall user experience. While the platform generally performs well, during periods of high traffic (such as check-in and check-out rush hours), there can be occasional slowdowns. This canlead to delays in front desk operations, which is particularly frustrating for guests and staff during peak times. Improving the system’s ability to handle high volumes of transactions would significantly enhance operational efficiency. Although the interface is intuitive, the ability to customize workflows and fields to better suit individual hotel needs is somewhat limited. Expanding the customization options could allow hotels to tailor the system more specifically to their unique requirements, thereby streamlining operations further. Stayntouch is a cloud based system, which can be a challenge during network outages. Introducing more robust offline functionalities would enable hotels to continue basic operations without interruption, even when internet connectivity is poor or temporarily unavailable. While the customer support team is generally helpful, response times can sometimes lag, particularly during busy periods. Improving support response times or offering a more extensive knowledge base for troubleshooting common issues could alleviate some of the frustrations for users facing urgent problems. The training and onboarding ...

Operations Manager

2 months ago

Verified

... Stayntouch excels in delivering an intuitive and easy-to-navigate interface. The touch-friendly, tablet-based design allows staff to quickly learn and adapt to the system, reducing training time and increasing operational efficiency. This modern interface simplifies tasks, enabling staff to focus more on guest interactions rather than backend processes. As a cloud based platform, Stayntouch offers the flexibility to manage operations from anywhere. This is especially helpful ...

Operations Manager

2 months ago

Verified

... Stayntouch offers a solid hotel property management system (PMS) with many useful features, but there are some areas that could benefit from enhancements to improve the overall user experience. While the platform generally performs well, during periods of high traffic (such as check-in and check-out rush hours), there can be occasional slowdowns. This canlead to delays in front desk operations, which is particularly frustrating for guests and staff during peak times. Improving the system’s ability to handle high volumes of transactions would significantly enhance operational efficiency. Although the interface is intuitive, the ability to customize workflows and fields to better suit individual hotel needs is somewhat limited. Expanding the customization options could allow hotels to tailor the system more specifically to their unique requirements, thereby streamlining operations further. Stayntouch is a cloud based system, which can be a challenge during network outages. Introducing more robust offline functionalities would enable hotels to continue basic operations without interruption, even when internet connectivity is poor or temporarily unavailable. While the customer support team is generally helpful, response times can sometimes lag, particularly during busy periods. Improving support response times or offering a more extensive knowledge base for troubleshooting common issues could alleviate some of the frustrations for users facing urgent problems. The training and onboarding resources, while helpful, could be more comprehensive. Expanding the range of tutorials ...

Operations Manager

2 months ago

Verified

... Stayntouch offers a solid hotel property management system (PMS) with many useful features, but there are some areas that could benefit from enhancements to improve the overall user experience. While the platform generally performs well, during periods of high traffic (such as check-in and check-out rush hours), there can be occasional slowdowns. This canlead to delays in front desk operations, which is particularly frustrating for guests and staff during peak times. Improving the system’s ability to handle high volumes of transactions would significantly enhance operational efficiency. Although the interface is intuitive, the ability to customize workflows and fields to better suit individual hotel needs is somewhat limited. Expanding the customization options could allow hotels to tailor the system more specifically to their unique requirements, thereby streamlining operations further. Stayntouch is a cloud based system, which can be a challenge during network outages. Introducing more robust offline functionalities would enable hotels to continue basic operations without interruption, even when internet connectivity is poor or temporarily unavailable. While the customer support team is generally helpful, response times can sometimes lag ...

Front Desk

2 months ago

Verified

... It makes it easy to check guest in with having the credit card saved from when they make the reservation. We are able to book multiple rooms for a guest if need be. They system makes it much easier ...

Front Desk

2 months ago

Verified

... Our Credit card reader has not been working since we got this new system which has been quite a pain when we get busy. The Room/ tape chart is not as visually easy to see as our last system & we are unable to view the room diary from our phone which can make it difficult for when our manager is not here, she is not able to help ...

Revenue and Marketing Manager, Resorts

1 months ago

Verified

... - They actively listened to our feedback throughout the process, adapting their approach to better suit our specific requirements and concerns. - The training materials provided were comprehensive, making it easy for our staff to revisit concepts at their own pace. - They facilitated interactive training sessions, encouraging participation and ensuring that all team members felt included. - The implementation team shared best practices from other properties, giving us insights that enhanced our operational efficiency. - They effectively communicated updates and changes, ensuring that we were always informed about the project’s progress. - The transition to StayNTouch was remarkably smooth, thanks to the team’s meticulous planning and execution. - They provided invaluable insights into how to leverage the software to enhance guest experience, boosting our overall service quality. - Their expertise in hotel operations was evident, allowing them to anticipate our needs before we even voiced them. - The team helped us establish key performance indicators (KPIs) to measure our success and track improvements over time. - They offered ongoing support options, ensuring we knew how to access assistance whenever needed after the implementation. - The friendly ...

Revenue and Marketing Manager, Resorts

1 months ago

Verified

... - They actively listened to our feedback throughout the process, adapting their approach to better suit our specific requirements and concerns. - The training materials provided were comprehensive, making it easy for our staff to revisit concepts at their own pace. - They facilitated interactive training sessions, encouraging participation and ensuring that all team members felt included. - The implementation team shared best practices from other properties, giving us insights that enhanced our operational efficiency. - They effectively communicated updates and changes, ensuring that we were always informed about the project’s progress. - The transition to StayNTouch was remarkably smooth, thanks to the team’s meticulous planning and execution. - They provided invaluable insights into how to leverage the software to enhance guest experience, boosting our overall service quality. - Their expertise in hotel operations was evident, allowing them to anticipate our needs before we even voiced them. - The team helped us establish key performance indicators (KPIs) to measure our success and track improvements over time. - They offered ongoing support options, ensuring we knew how to access assistance whenever needed after the implementation. - The friendly and approachable nature of the team made it easy to build rapport and foster a collaborative environment. - They helped us integrate StayNTouch with our existing systems, ensuring a seamless flow of information across platforms. - The team's commitment to continuous improvement encouraged us to explore additional features that we initially overlooked. - They followed up after implementation to check on our progress, demonstrating their genuine investment in our success. - Their attention to detail in setting up the system minimized the need for troubleshooting after the launch, leading to a smoother experience. - The implementation team celebrated ...

Revenue and Marketing Manager, Resorts

1 months ago

Verified

... - They actively listened to our feedback throughout the process, adapting their approach to better suit our specific requirements and concerns. - The training materials provided were comprehensive, making it easy for our staff to revisit concepts at their own pace. - They facilitated interactive training sessions, encouraging participation and ensuring that all team members felt included. - The implementation team shared best practices from other properties, giving us insights that enhanced our operational efficiency. - They effectively communicated updates and changes, ensuring that we were always informed about the project’s progress. - The transition to StayNTouch was remarkably smooth, thanks to the team’s meticulous planning and execution. - They provided invaluable insights into how to leverage the software to enhance guest experience, boosting our overall service quality. - Their expertise in hotel operations was evident, allowing them to anticipate our needs before we even voiced them. - The team helped us establish key performance indicators (KPIs) to measure our success and track improvements over time. - They offered ongoing support options, ensuring we knew how to access assistance whenever needed after the implementation. - The friendly and approachable ...

Revenue and Marketing Manager, Resorts

1 months ago

Verified

... - They actively listened to our feedback throughout the process, adapting their approach to better suit our specific requirements and concerns. - The training materials provided were comprehensive, making it easy for our staff to revisit concepts at their own pace. - They facilitated interactive training sessions, encouraging participation and ensuring that all team members felt included. - The implementation team shared best practices from other properties, giving us insights that enhanced our operational efficiency. - They effectively communicated updates and changes, ensuring that we were always informed about the project’s progress. - The transition to StayNTouch was remarkably smooth, thanks to the team’s meticulous planning and execution. - They provided invaluable insights into how to leverage the software to enhance guest experience, boosting our overall service quality. - Their expertise in hotel operations was evident, allowing them to anticipate our needs before we even voiced them. - The team helped us establish key performance indicators (KPIs) to measure our success and track improvements over time. - They offered ongoing support options, ensuring we knew how to access assistance whenever needed after the implementation. - The friendly ...

Revenue Manager

26 days ago

Verified

... The simplicity of the system, and how well it fiunctions and connections into our CRS. It will make our job alot easier when everything flows as it should. Thank you to Julia for being our on site trainer ...

Revenue Manager

26 days ago

Verified

... The simplicity of the system, and how well it fiunctions and connections into our CRS. It will make our job alot easier when everything flows as it should. Thank you to Julia for being our on site trainer ...

Revenue Manager

26 days ago

Verified

... The simplicity of the system, and how well it fiunctions and connections into our CRS. It will make our job alot easier when everything flows as it should. Thank you to Julia for being our on site trainer. She came into quite ...

Revenue Manager

26 days ago

Verified

... The simplicity of the system, and how well it fiunctions and connections into our CRS. It will make our job alot easier when everything flows as it should. Thank you to Julia for being our on site ...

Revenue Manager

26 days ago

Verified

... The simplicity of the system, and how well it fiunctions and connections into our CRS. It will make our job alot easier when everything flows as it should. Thank you to Julia for being our on site ...

General Manager

11 days ago

Verified

... The change over to the SNT system went smoothly. David is a wonderful trainer and a pleasure to work with! ...

Revenue Manager

10 months ago

Verified

... I would like to see all new bookings drop into the system at a glance rather than pulling up a report. ...

Director of Finance

9 months ago

Verified

... Automatically email reporting set up and Account Receivable method of payment ...

AGM

8 months ago

Verified

... Julia did a good job keeping on track. learned some great new tricks and happy to have new features turned on to help the team. We were underutilizing some many features now to be able to have add-on for specific days not the whole stay if not needed is wonderful! looking forward to some one on one time with meghan to drill down little more at each specific location to make sure stay n touch is set up the correct way for that property and we are using all the tools the correct way. We should be reaching out the support more than we do as they can help faster. We are excited that we can now get the license plates with pre ...

Operations Manager

6 months ago

Verified

... Ease of use from check-in to check-out. Posting charges very simple. Night audit funtionality is great. ...

Assistant General Manager

6 months ago

Verified

... Stayntouch is very user friendly. I love that with the group rooms it automatically builds in shoulder rooms. I like that it automatically adds stayovers service rooms to the boards. I like that ...

Assistant General Manager

6 months ago

Verified

... Stayntouch is very user friendly. I love that with the group rooms it automatically builds in shoulder rooms. I like that it automatically adds stayovers service rooms to the boards. I like that ...

Assistant General Manager

6 months ago

Verified

... I think the system is really good however Inwould like to move away from authorizations on credit cards and instead move to charging the full balance on folios at checkin. So far I am still learning ...

Assistant General Manager

6 months ago

Verified

... Stayntouch is very user friendly. I love that with the group rooms it automatically builds in shoulder rooms. I like that it automatically adds stayovers service rooms to the boards. I like that ...

General Manager

5 months ago

Verified

... I love the theme/consistency of the color coding throughout the system. I like that everything in the Stay Card auto saves. I love that you can save a credit card to a Guest's Stay Card for future ...

GM

4 months ago

Verified

... We made the switch from skytouch for two properties and David helped us so that both transitions went very smooth. I like many features set up with stayntouch including the routing of the OTA reservations and the DB's. I also really like the custom ...

GM

4 months ago

Verified

... We made the switch from skytouch for two properties and David helped us so that both transitions went very smooth. I like many features set up with stayntouch including the routing of the OTA reservations and the DB's. I also really like the custom ...

GM

4 months ago

Verified

... Amazing training experience with Aaron! ...

Reservation Agent

4 months ago

Verified

... What I liked most about Julia is that she takes the time to explain the system step by step. She asked us if we had any questions so she could give us the method to do it. I recommend going to the knowledge base if we have some questions in the future and can find them. The other part I really like is when the guest ...

ASSISTANT DIRECTOR OF FINANCE

4 months ago

Verified

... Minor improvements could be made to the process of loading manual balances into the system by using an import template and to be able to split negative postings. ...

General Manager

3 months ago

Verified

... At this time I think the Housekeeping Task could be updated. We find it's hard to assign stayover rooms to the housekeepers if they want service daily. It would be nice to have that printed on the ...

Regional Director of Operations

3 months ago

Verified

... I think the trainer should have been around longer to answer other questions, some employees were confused on some answers given. ie: some thought the credit cards would batch with shift 4 ...

General Manager

3 months ago

Verified

... Entering group rooming lists is a one-by-one manual process. It would be nice to have a feature where you can upload an excel sheet into the system, or if that feature existed in Event Temple and ...

Directir of Sales

3 months ago

Verified

... once the group is turned definite, I cannot add any room type or rate. this becomes a challenge. Reports don't automaticaly print the Room Nights, Revenue & ADR ...

Directir of Sales

3 months ago

Verified

... once the group is turned definite, I cannot add any room type or rate. this becomes a challenge. Reports don't automaticaly print the Room Nights, Revenue & ADR ...

Directir of Sales

3 months ago

Verified

... once the group is turned definite, I cannot add any room type or rate. this becomes a challenge. Reports don't automaticaly print the Room Nights, Revenue & ADR ...

Chief Engineer

3 months ago

Verified

... All good excelent platform access to guest issues and do a corrective accion.plan summary and share across departments issues that can be completed ...

Chief Engineer

3 months ago

Verified

... All good excelent platform access to guest issues and do a corrective accion.plan summary and share across departments issues that can be completed ...

Operations Manager

3 months ago

Verified

... StayNTouch has streamlined our check-in process, reducing guest wait times. The intuitive interface enables efficient reservation management, improving guest satisfaction. The mobile accessibility ...

General Manager

3 months ago

Verified

... There are so many wonderful features with Our New PMS System and Its Impact on Daily Operations, Financial Oversight, and Guest Satisfaction. Where do I begin? This new PMS is different, but in the best way possible—different means better. While it comes with a learning curve, the benefits far outweigh the challenges. The reservation interface is a standout, seamlessly integrating across franchises and making it easier than ever to honor negotiated rates and handle reservations, no matter the state. This streamlined process not only enhances our efficiency but also ensures a smoother, more satisfying experience for our guests. The budgeting feature is another game-changer, giving us full control over our property’s finances like never before. It helps us keep our purchases and revenue on track, allowing us to manage our finances independently without the constant involvement of management companies or investors. Having direct oversight of our financial health enables us to make informed, strategic decisions that elevate our property’s performance. Additionally, features like mobile check-ins and digital ...

Ops

3 months ago

Verified

... There are many suggestions for improvement listed and should be taken into consideration (more in depth reporting, posting codes, credit allowances, etc). The issues in finding credit card swipes and the variation of last four of credit card through swipe and tap are obstacles to say the least. This becomes an issue for reconciliation. The activity ...

Ops

3 months ago

Verified

... There are many suggestions for improvement listed and should be taken into consideration (more in depth reporting, posting codes, credit allowances, etc). The issues in finding credit card swipes and ...

Human Resources

3 months ago

Verified

... Stayntouch is easy to navigate and learn. It makes the data easily accessible and straightforward. I like how the system makes the process of managing reservations simple. ...

Manager

2 months ago

Verified

... Ease of making reservations and tablet friendliness of the system which make it easy to work with when computer not available. ...

Front Desk Agent

2 months ago

Verified

... User interface is very simple and easy to teach and learn. Love that I can use it on any device. User friendly. Simplicity. Payment process is easy and clear. I like that its cloud base and not server base. I love that it as so many applications such as self ...

Front Desk Agent

2 months ago

Verified

... I think a lot can be improved, for instance running reports, sorting reservations by rate or group code, running report of checking by individuals, having a group dashboard and assign rooms or ...

Front Desk Agent

2 months ago

Verified

... I think a lot can be improved, for instance running reports, sorting reservations by rate or group code, running report of checking by individuals, having a group dashboard and assign rooms or ...

Fitness General Manager

2 months ago

Verified

... Often times when submitting numbers under the accounts tab, it lags. This can become a time consuming task because of it. ...

Director of Event Sales

2 months ago

Verified

... An option to import rooming lists templates for larger room blocks would be a time saver and help ensure accuracy of spelling and check in and check out dates with ease. ...

Director of Event Sales

2 months ago

Verified

... An option to import rooming lists templates for larger room blocks would be a time saver and help ensure accuracy of spelling and check in and check out dates with ease. ...

Front desk agent

2 months ago

Verified

... Stay n touch Revitalizes guest experiences through streamlined innovation, mobile check -in , guest kiosks, valances out a busy work day! Smooth check- in and check -outs create meaningful ...

Front desk agent

2 months ago

Verified

... Stay n touch Revitalizes guest experiences through streamlined innovation, mobile check -in , guest kiosks, valances out a busy work day! Smooth check- in and check -outs create meaningful ...

Operations Manager

2 months ago

Verified

... Stayntouch excels in delivering an intuitive and easy-to-navigate interface. The touch-friendly, tablet-based design allows staff to quickly learn and adapt to the system, reducing training time and increasing operational efficiency. This modern interface simplifies tasks, enabling staff to focus more on guest interactions rather than backend processes ...

Operations Manager

2 months ago

Verified

... Stayntouch excels in delivering an intuitive and easy-to-navigate interface. The touch-friendly, tablet-based design allows staff to quickly learn and adapt to the system, reducing training time and ...

Operations Manager

2 months ago

Verified

... Stayntouch excels in delivering an intuitive and easy-to-navigate interface. The touch-friendly, tablet-based design allows staff to quickly learn and adapt to the system, reducing training time and increasing operational efficiency. This modern interface simplifies tasks, enabling staff to focus more on guest interactions rather than backend processes. As a cloud based platform, Stayntouch offers the flexibility to manage operations from anywhere. This is especially helpful for managers who need real time access to reports, bookings, and other operational data remotely. It allows for seamless multi device use, which is ideal for fast paced environments like hotels where mobility is key. One of the standout features of Stayntouch is its mobile functionality for guests. Through Stayntouch’s mobile solutions, guests can check in and out via their smartphones, receive updates ...

Operations Manager

2 months ago

Verified

... Stayntouch excels in delivering an intuitive and easy-to-navigate interface. The touch-friendly, tablet-based design allows staff to quickly learn and adapt to the system, reducing training time and increasing operational efficiency. This modern interface simplifies tasks, enabling staff to focus more on guest interactions rather than backend processes. As a cloud based platform, Stayntouch offers the flexibility to manage operations from anywhere. This is especially helpful for managers who need real time access to reports, bookings, and other operational data remotely. It allows for seamless multi device use, which is ideal for fast paced environments like hotels where mobility is key. One of the standout features of Stayntouch is its mobile functionality for guests. Through Stayntouch’s mobile solutions, guests can check in and out via their smartphones, receive updates, and make service requests directly, enhancing the guest experience and reducing front desk congestion. Stayntouch integrates effortlessly with many third party systems such as payment gateways, channel managers, and booking engines. This integration capability allows hotels to build a comprehensive tech stack that aligns with their operational needs while streamlining data flow across platforms. The real time data updates and streamlined workflows make it easier for staff to manage reservations, housekeeping, and guest requests. The automation ...

Front Desk

2 months ago

Verified

... It makes it easy to check guest in with having the credit card saved from when they make the reservation. We are able to book multiple rooms for a guest if need be. They system makes it much easier for us to check out people for marketplace and bar transactions. I like that we are able to print all of our reports and arrivals much easier then out last system. This system tells us better when the guest has booked with our website or a 3rd party website. It is much more easier to do the housekeeping ...

Hotel Manager

2 months ago

Verified

... I like te dynamic possibilities tat te system offers that can be change along with business, so we end up having an always effective system. The support is brilliant and always quick and ...

Hotel Manager

2 months ago

Verified

... I like te dynamic possibilities tat te system offers that can be change along with business, so we end up having an always effective system. The support is brilliant and always quick and ...

VP of Ops

8 months ago

Verified

... Importing reservations from room master was a big challenge. I recommend in the future to not have properties utilize a Synxis upload and a roomMaster excel import and only do the roomMaster excel ...

VP of Ops

8 months ago

Verified

... Importing reservations from room master was a big challenge. I recommend in the future to not have properties utilize a Synxis upload and a roomMaster excel import and only do the roomMaster excel ...

AGM

8 months ago

Verified

... Julia did a good job keeping on track. learned some great new tricks and happy to have new features turned on to help the team. We were underutilizing some many features now to be able to have add-on for specific ...

AGM

8 months ago

Verified

... Julia did a good job keeping on track. learned some great new tricks and happy to have new features turned on to help the team. We were underutilizing some many features now to be able to have add-on for specific days not the whole stay if not needed is wonderful! looking forward to some one on one time with meghan to drill down little more at each specific location to make sure stay n touch is set up the correct way for that property and we are using all the tools the correct way. We should be reaching out the support ...

AGM

8 months ago

Verified

... Julia did a good job keeping on track. learned some great new tricks and happy to have new features turned on to help the team. We were underutilizing some many features now to be able to have add-on for specific days not the whole stay if not needed is wonderful! looking forward to some one on one time with meghan to drill down little more at each specific location to make sure stay n touch is set up the correct way for that property and we are using all the tools the correct way. We should be reaching out the support more than we do as they can help faster. We are excited that we can now get the license ...

AGM

8 months ago

Verified

... Julia did a good job keeping on track. learned some great new tricks and happy to have new features turned on to help the team. We were underutilizing some many features now to be able to have add-on for specific days not the whole ...

Group Sales/ Front Desk

8 months ago

Verified

... David T was very willing to help our front desk staff as we transition from Innroad to StaynTouch. ...

GM

7 months ago

Verified

... I made a request for interface installation 7 days ago and today it was promptly installed by Julia. She was amazing and patient. She stayed within the scheduled time and made everything work ...

CCO

7 months ago

Verified

... Julia was so helpful in helping us solve a specific use case with a dining package at one of our properties. She also took extra time explaining how to implement a newer virtual card routing feature launched after we implemented ...

Operations Manager

6 months ago

Verified

... Reports library needs to be expanded. Travel Agent Commissions needs to be easier to use and training provided for this area. Group feature needs to have more flexibility. Tax Exemption should ...

Assistant General Manager

6 months ago

Verified

... Great system with a great Support System ...

Assistant General Manager

6 months ago

Verified

... Stayntouch is very user friendly. I love that with the group rooms it automatically builds in shoulder rooms. I like that it automatically adds stayovers service rooms to the boards. I like that Stayntouch will take our suggestions into consideration when we come up with things that may better the system. I love that I can access the system from home or whwre ever I am. I like that I can share the system with my sister properties. It wilk be nice yo be able to have employees from our sister properties to jump ...

Frontdesk clerk

6 months ago

Verified

... Filtering the arrivals per day and or per reservation sources, would be very helpful. We know you have it as a report, but we would love to see this information directly on the PMS ...

General Manager

5 months ago

Verified

... Very user friendly! ...

GM

4 months ago

Verified

... We made the switch from skytouch for two properties and David helped us so that both transitions went very smooth. I like many features set up with stayntouch including the routing of the OTA ...

GM

4 months ago

Verified

... We made the switch from skytouch for two properties and David helped us so that both transitions went very smooth. I like many features set up with stayntouch including the routing of the OTA ...

GM

4 months ago

Verified

... We made the switch from skytouch for two properties and David helped us so that both transitions went very smooth. I like many features set up with stayntouch including the routing of the OTA ...

FD Supervisor/Maintenance

4 months ago

Verified

... Switching to the Stayntouch system was easy. It’s set up makes reservations a breeze! Super happy with what I see so far!!! ...

ASSISTANT DIRECTOR OF FINANCE

4 months ago

Verified

... Streamlining Succes the benefits of StayNTouch integration with Julia Josephson ...

ASSISTANT DIRECTOR OF FINANCE

4 months ago

Verified

... Streamlining Succes the benefits of StayNTouch integration with Julia Josephson ...

Operations manager

3 months ago

Verified

... I think it’s a great system and transition perfectly. David T. was great and helped us throughout the whole transition and answered all questions. ...

Front desk supervisor

3 months ago

Verified

... Would like to be able to print out confirmations, booking.com reservations always having problems and I can't think of anything else at the moment. ...

Front desk supervisor

3 months ago

Verified

... Housekeeping task management, being able to open multiple tabs, easy to navigate, the account section being able to put the products into system and price and having slack to call for help... They ...

General Manager

3 months ago

Verified

... Making reservations for our TA cards easier. Making a reservation in the group blocks easier. Looking up past reservations could be easier ...

Regional Director of Operations

3 months ago

Verified

... I think the trainer should have been around longer to answer other questions, some employees were confused on some answers given. ie: some thought the credit cards would batch with shift 4 automatically and found out after 225 transactions did not process ...

Chief Engineer

3 months ago

Verified

... Forecast occupancy blocking rooms following guestreports analysis trends Across the board you can determine the market analysis. Especially when you are in the trend. ...

Chief Engineer

3 months ago

Verified

... Forecast occupancy blocking rooms following guestreports analysis trends Across the board you can determine the market analysis. Especially when you are in the trend. ...

Operations Manager

3 months ago

Verified

... Occasionally, there are glitches that disrupt the flow of operations. Additionally, more customizable reporting features and smoother integration with third-party applications would improve overall ...

General Manager

3 months ago

Verified

... There are so many wonderful features with Our New PMS System and Its Impact on Daily Operations, Financial Oversight, and Guest Satisfaction. Where do I begin? This new PMS is different, but in the best way possible—different means better. While it comes with a learning curve, the benefits far outweigh the challenges. The reservation interface is a standout, seamlessly integrating across franchises and making it easier than ever to honor negotiated rates ...

General Manager

3 months ago

Verified

... So far i believe when anyone has a question it is answered or at least tried to fix. The slack channel has been good. ...

General Manager

3 months ago

Verified

... So far i believe when anyone has a question it is answered or at least tried to fix. The slack channel has been good. ...

Operations Manager

3 months ago

Verified

... - Reporting features - Intergration with Third Party - Speed of Customer Service - and Maybe Mobile App Capabilities These improvements could make an excellent system even more adaptable for diverse ...

Ops

3 months ago

Verified

... There are many suggestions for improvement listed and should be taken into consideration (more in depth reporting, posting codes, credit allowances, etc). The issues in finding credit card swipes and ...

Guest Service Agent

3 months ago

Verified

... User Friendly Operating System ...

General Manager

2 months ago

Verified

... I think it would be much simpler to use if there weren't so many places you have to "click" on to get to your final transaction. ...

Manager

2 months ago

Verified

... Nice operating system ...

General Manager

2 months ago

Verified

... StaynTouch is user friendly. Tracking each step you have with a client is important and notes tab lets you do that. Whether the notes are at the company level or at the guest level you can track them. Lots of link ...

Director of Group Sales

2 months ago

Verified

... I love that we have a place where we can go in case of a team members absence to find all the information for a client so we can assist and nothing will fall through the cracks. ...

Director of Group Sales

2 months ago

Verified

... Sometimes Delphi is not speaking with Stayntouch. This makes it difficult to pull up an account, take a payment, get the Master Account number, etc. ...

Director of Group Sales

2 months ago

Verified

... Stayntouch ...

Front Desk Agent

2 months ago

Verified

... User interface is very simple and easy to teach and learn. Love that I can use it on any device. User friendly. Simplicity. Payment process is easy and clear. I like that its cloud base and not ...

Engineering Manager

2 months ago

Verified

... Stayntouch could improve its hotel system by enhancing user interface customization options, allowing hotels to tailor the platform to their specific branding and operational needs. Additionally, implementing more robust mobile features could empower staff to manage tasks on-the-go, improving efficiency and guest interaction. Finally, increasing ...

Engineering Manager

2 months ago

Verified

... Stayntouch could improve its hotel system by enhancing user interface customization options, allowing hotels to tailor the platform to their specific branding and operational needs. Additionally, implementing more robust mobile features could empower staff to manage tasks on-the-go, improving efficiency and guest interaction. Finally, increasing the breadth of integrations with popular ...

Engineering Manager

2 months ago

Verified

... Stayntouch could improve its hotel system by enhancing user interface customization options, allowing hotels to tailor the platform to their specific branding and operational needs. Additionally, implementing more robust mobile features could empower staff to manage tasks on-the-go, improving efficiency and guest interaction. Finally, increasing the breadth of integrations with popular hospitality tools would provide a more seamless ...

Engineering Manager

2 months ago

Verified

... Stayntouch could improve its hotel system by enhancing user interface customization options, allowing hotels to tailor the platform to their specific branding and operational needs. Additionally, implementing more robust mobile features could empower staff to manage tasks on-the-go, improving efficiency and guest interaction. Finally, increasing the breadth ...

Engineering Manager

2 months ago

Verified

... The benefits of Using Stayntouch. ...

Front desk agent

2 months ago

Verified

... Stay n touch Revitalizes guest experiences through streamlined innovation, mobile check -in , guest kiosks, valances out a busy work day! Smooth check- in and check -outs create meaningful interactions. I love the Real ...

Operations Manager

2 months ago

Verified

... Stayntouch excels in delivering an intuitive and easy-to-navigate interface. The touch-friendly, tablet-based design allows staff to quickly learn and adapt to the system, reducing training time and increasing operational efficiency. This modern interface simplifies tasks, enabling staff to focus more on guest interactions rather than backend processes. As a cloud based platform, Stayntouch offers the flexibility to manage operations from anywhere. This is especially helpful for managers who need real time access to reports, bookings, and other operational data remotely. It allows for seamless ...

Operations Manager

2 months ago

Verified

... Stayntouch excels in delivering an intuitive and easy-to-navigate interface. The touch-friendly, tablet-based design allows staff to quickly learn and adapt to the system, reducing training time and increasing operational efficiency. This modern interface simplifies tasks, enabling staff to focus more on guest interactions rather than backend processes. As a cloud based platform, Stayntouch offers the flexibility to manage operations from anywhere. This is especially helpful for managers who need real time access to reports, bookings, and other operational data remotely. It allows for seamless multi ...

Front Desk

2 months ago

Verified

... It makes it easy to check guest in with having the credit card saved from when they make the reservation. We are able to book multiple rooms for a guest if need be. They system makes it much easier ...

Revenue and Marketing Manager, Resorts

1 months ago

Verified

... Exceptional Support and Expertise from the StayNTouch Implementation Team ...

Revenue Manager

26 days ago

Verified

... The simplicity of the system, and how well it fiunctions and connections into our CRS. It will make our job alot easier when everything flows as it should. Thank you to Julia for being our on site ...

Revenue Manager

26 days ago

Verified

... The simplicity of the system, and how well it fiunctions and connections into our CRS. It will make our job alot easier when everything flows as it should. Thank you to Julia for being our on site ...

Revenue Manager

26 days ago

Verified

... The simplicity of the system, and how well it fiunctions and connections into our CRS. It will make our job alot easier when everything flows as it should. Thank you to Julia for being our on site ...

Hotel Manager

2 months ago

Verified

... I like te dynamic possibilities tat te system offers that can be change along with business, so we end up having an always effective system. The support is brilliant and always quick and ...

Director of Finance

9 months ago

Verified

... Quick resolution, follow up, outstanding service and knowledge of product, above and beyond on further questions regarding the topic at hand. ...

Manager

8 months ago

Verified

... After transitioning our small boutique property, Alpine Inn, to Stayntouch, we couldn't be happier with the decision. Stayntouch has revolutionized the way we manage our hotel operations, offering a level of sophistication ...

Manager

8 months ago

Verified

... After transitioning our small boutique property, Alpine Inn, to Stayntouch, we couldn't be happier with the decision. Stayntouch has revolutionized the way we manage our hotel operations, offering a level of sophistication and efficiency that was previously beyond our reach. One of the most outstanding aspects of Stayntouch is their exceptional customer service. We were fortunate to have Julia Josephson as our implementation lead, whose expertise and guidance made the transition process remarkably smooth. Despite the occasional challenges that arose during the transition, Julia and the Stayntouch team were always there to provide prompt assistance and ensure that any issues were swiftly addressed. What sets Stayntouch apart is their commitment to staying at the forefront ...

Manager

8 months ago

Verified

... We have been thoroughly impressed with Stayntouch, but like any system, there are a few areas where we believe enhancements could further elevate our experience. Fortunately, Stayntouch offers an ...

CCO

7 months ago

Verified

... There was not anything that could be improved about my experience with Julia, it was such a valuable 45 minute call. ...

CCO

7 months ago

Verified

... Julia was so helpful in helping us solve a specific use case with a dining package at one of our properties. She also took extra time explaining how to implement a newer virtual card routing feature ...

CCO

7 months ago

Verified

... Julia was so helpful in helping us solve a specific use case with a dining package at one of our properties. She also took extra time explaining how to implement a newer virtual card routing feature ...

CCO

7 months ago

Verified

... Julia was so helpful in helping us solve a specific use case with a dining package at one of our properties. She also took extra time explaining how to implement a newer virtual card routing feature launched after we implemented Stay N Touch. Julia was passionate about ensuring the success of all the hotel partners ...

CCO

7 months ago

Verified

... Julia was so helpful in helping us solve a specific use case with a dining package at one of our properties. She also took extra time explaining how to implement a newer virtual card routing feature ...

CCO

7 months ago

Verified

... Julia was so helpful in helping us solve a specific use case with a dining package at one of our properties. She also took extra time explaining how to implement a newer virtual card routing feature launched after we implemented Stay N Touch. Julia was passionate about ensuring the success of all the hotel partners that ...

CCO

7 months ago

Verified

... There was not anything that could be improved about my experience with Julia, it was such a valuable 45 minute call. ...

CCO

7 months ago

Verified

... There was not anything that could be improved about my experience with Julia, it was such a valuable 45 minute call. ...

CCO

7 months ago

Verified

... There was not anything that could be improved about my experience with Julia, it was such a valuable 45 minute call. ...

General Manager

6 months ago

Verified

... The PMS is very user friendly and has better support than any other. Cloudbeds could not provide anything close to Stayntouch! Stayntouch has excellent group functionality. The onboarding process is excellent; Galen and Julia are great ...

Assistant General Manager

6 months ago

Verified

... Stayntouch is very user friendly. I love that with the group rooms it automatically builds in shoulder rooms. I like that it automatically adds stayovers service rooms to the boards. I like that Stayntouch will take ...

Assistant General Manager

6 months ago

Verified

... Stayntouch is very user friendly. I love that with the group rooms it automatically builds in shoulder rooms. I like that it automatically adds stayovers service rooms to the boards. I like that Stayntouch will take our suggestions into consideration when we come up with things that may better the system. I love that I can access the system from home or whwre ever I am. I like that I can share the system with my sister ...

Frontdesk clerk

6 months ago

Verified

... The system has a user-friendly interface. I must highlight Natasja's exceptional friendliness, helpfulness, and accommodation during the implementation week. Despite the time difference, she was ...

General Manager

5 months ago

Verified

... NATASJA! I had way too many uncertain feelings about the transition, but as soon as I met Natasja, every worry disappeared! She is an amazing teacher, trainer, and person all around. I do like how ...

General Manager

5 months ago

Verified

... My name is Valerie Williamson, I am the general manager of the Cobblestone Hotel in Gering, NE. I wanted to take this opportunity to tell you about my and my team's experience with working with Stayntouch this far. Initially, we were not impressed with the module training. Each training is so long and covers so much it is tough to retain anything. Some of the modules are hard to understand and half the time you can not see where the instructor is clicking. So, we were feeling apprehensive about the upcoming in-house training. David ...

General Manager

5 months ago

Verified

... My name is Valerie Williamson, I am the general manager of the Cobblestone Hotel in Gering, NE. I wanted to take this opportunity to tell you about my and my team's experience with working with Stayntouch this far. Initially, we were not impressed with the module training. Each training is so long and covers so much it is tough to retain anything. Some of the modules are hard to understand and half the time you can not see where the instructor is clicking. So, we were feeling apprehensive about the upcoming in-house training. David Tanbouz and Matt Beauchamp came to do our in-house training and almost immediately David set me at ease. David is warm, caring, funny, and most of all knowledgeable. David made me feel like we had a true partnership and that he cared as much as I do about the success of this endeavor. As knowledgeable as David is, he does not make a person feel dumb. I have been a trainer for almost every company I have worked for, so I am quite judicious in my critique of trainers. David’s excitement for Stayntouch is contagious. David says, “Wait until you see this!” and “I love this about Stayntouch!” No questions are too dumb or unimportant. The following two weeks after training David was on call and was supportive and helpful to me and my team. You truly have an outstanding team member in David. I have a 70+ year old employee and Matt was so kind and patient with her. She thought he was the greatest. Matt is new to this, but I see potential ...

General Manager

5 months ago

Verified

... My name is Valerie Williamson, I am the general manager of the Cobblestone Hotel in Gering, NE. I wanted to take this opportunity to tell you about my and my team's experience with working with Stayntouch this far. Initially, we were not impressed with the module training. Each training is so long and covers so much it is tough to retain anything. Some of the modules are hard to understand and half the time you can not see where the instructor is clicking. So, we were feeling apprehensive about the upcoming in-house training. David Tanbouz and Matt Beauchamp came to do our in-house training and almost immediately David set me at ease. David is warm, caring, funny, and most of all knowledgeable. David made me feel like we had a true partnership and that he cared as much as I do about the success of this endeavor. As knowledgeable as David is, he does not make a person feel dumb. I have been a trainer for almost every company I have worked for, so I am quite judicious in my critique of trainers. David’s excitement for Stayntouch is contagious. David says, “Wait until you see this!” and “I love this about Stayntouch!” No questions are too dumb or unimportant. The following two weeks after training David was on call and was supportive and helpful to me and my team. You truly have an outstanding team member in David. I have a 70+ year old employee and Matt was so kind and patient with her. She thought he was the greatest. Matt is new to this, but I see potential in him with his level of patience and knowledge already. Please know that I have been running short-staffed for some time and I do not have time to write letters positive or negative. So, David’s ability to train and make the conversion ...

Reservation Agent

4 months ago

Verified

... What I liked most about Julia is that she takes the time to explain the system step by step. She asked us if we had any questions so she could give us the method to do it. I recommend going to the knowledge base if we have some questions in the future and can find them. The other part I really ...

ASSISTANT DIRECTOR OF FINANCE

4 months ago

Verified

... Streamlining Succes the benefits of StayNTouch integration with Julia Josephson ...

Acting Manager

4 months ago

Verified

... There was a lot a fear and concern within myself and my staff while approaching this conversion. David Tanbouz, our assigned trainer and conversion agent was an absolute wonder. He eased all of our fears and helped us through the whole process. We felt so blessed to have him help us during a very scary transition. He made himself available to us for any need whatsover. He worked diligently and efficiently to help us meet the necessary goals in order to provide us with the smoothest transition possible. The comparison when speaking to my staff before and after the conversion to our transition is enough to speak volumes to both my and their experience with David. He was more than happy to come to my aid as a young manager and left me with a sense of accomplishment that will not be easily forgotten. I cannot imagine anyone else ever accomplishing what he did during his time with us. Although we faced techinical difficulties, hiccups, and bumps in the road; he helped us through it with a smile on his face. I would be honored to have him stay with us again. My staff and myself truly look forward to continuing to work with him in the future, knowing that he will be a part of the support team moving forward is a comfort beyond measure. I am so very thankful for David and my staff has told me how happy they are that he was the one present in their time of need. In summary, David was exactly what we needed. We could not have asked for a more experienced or knowledgeable advocate. He not only know the system well, he also has a way of explaining it that eases concerns. He made what seemed like an unsurmountable task something accomplishable and a tangible goal for our team. David has a sunny disposition that is unmistakable ...

Front Desk Lead

4 months ago

Verified

... Our last PMS did have a button right on the home screen that let me view the whole week's room availability just one click needed. I do miss the ease of that particular function. ...

Regional Director of Operations.

3 months ago

Verified

... Natasja, was the best she made sure the entire team was confident in all they are trained in and she followed up with great support and care for the team.. Natasja was excellent in instilling ...

Regional Director of Operations.

3 months ago

Verified

... Natasja, was the best she made sure the entire team was confident in all they are trained in and she followed up with great support and care for the team.. Natasja was excellent in instilling confidence and providing exceptional support and care to the entire team, ensuring they were trained proficiently ...

Regional Director of Operations.

3 months ago

Verified

... Natasja, was the best she made sure the entire team was confident in all they are trained in and she followed up with great support and care for the team.. Natasja was excellent in instilling ...

Regional Director of Operations.

3 months ago

Verified

... Natasja, was the best she made sure the entire team was confident in all they are trained in and she followed up with great support and care for the team.. Natasja was excellent in instilling ...

GM

3 months ago

Verified

... Our recent experience with the hotel system conversion tech team was outstanding. From the initial planning stages through to the final implementation, their professionalism and expertise were ...

GM

3 months ago

Verified

... I do think so for now but as we learn more we can do better. Thank you so for everything. ...

GM

3 months ago

Verified

... I do think so for now but as we learn more we can do better. Thank you so for everything. ...

Operations manager

3 months ago

Verified

... I think it’s a great system and transition perfectly. David T. was great and helped us throughout the whole transition and answered all questions. ...

General Manager

3 months ago

Verified

... This system has been easier to learn than I anticipated. My staff and I are excited to learn more about this system! ...