Stayntouch

4.7 (329 REVIEWS)

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HT Score  
92 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Ines, Suleiman, Zied + 39 more experts recommend Stayntouch

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Ranked 6 (out of 330) in Property Management Systems

Mobile Checkin, Selfservice Kiosk, Advanced Multi Property Functionality and the most user friendly screens out there!

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Bell avatar Bell - AI powered product analyst

I analyzed all of Stayntouch’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like StayNTouch for its effective cost-saving capabilities and operational efficiencies, especially noted in its seamless integration with existing hotel systems. The mobile functionality enables real-time management, enhancing the guest experience and reducing front desk congestion. Despite challenges in customization and reporting features, it's praised for streamlining property management tasks, allowing staff to focus more on service delivery and improving both revenue and guest satisfaction.

RecommendationAvatar RecommendationAvatar RecommendationAvatar

Yotel, Zoku, Great Wolf Lodges & 214 others

Read their reviews

Partners say

Industry experts recommend Stayntouch for its comprehensive hotel property management capabilities, exceptional multi-property management, and extensive third-party system integrations, including RoomPriceGenie and STAAH at no extra cost. Noteworthy are its mobile-friendly interface, robust scalability, and sophisticated security standards. Analysts highlight its intuitive operation, seamless staff productivity enhancements, and strong commitment to vendor partnerships and innovation which sets it apart in the market.

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Ines, Suleiman, Zied and 39 others

Read their recommendations

What Types of Hotels Stayntouch is Popular For

Size

4 | X-Small (1-9 room)

14 | Small (10-24 room)

92 | Mid-Sized (25-74 room)

132 | Large (75-199 room)

84 | X-Large (200+ room)

Country

245 | United States of America

19 | Sweden

11 | France

7 | United Kingdom

6 | Canada

6 | Netherlands

4 | Belgium

3 | South Africa

3 | Norway

2 | Denmark

2 | Switzerland

2 | Austria

2 | Saint Martin (French part)

1 | Japan

1 | Ireland

1 | Malta

1 | Australia

1 | Cayman Islands

1 | India

1 | Mexico

1 | Malaysia

1 | New Zealand

Type

208 | Boutiques

173 | Luxury Hotels

148 | Branded Hotels

133 | Airport/Conference Hotels

113 | Bed & Breakfast & Inns

109 | Resorts

96 | City Center Hotels

68 | Hostels

49 | Limited Service & Budget Hotels

18 | Motels

16 | Extended Stay & Serviced Apartments

7 | RV Parks & Campgrounds

5 | Casinos

5 | Vacation Rentals & Villas

Region

252 | North America

58 | Europe

3 | Asia Pacific

3 | Central America

3 | Africa

2 | Oceania

Category

329 | Property Management Systems

What is Stayntouch?

Founded in 2012 | Headquarters in 7 (United States) | 131 employees
Stayntouch is a cloud-based property management system (PMS) designed to streamline hotel operations. It enhances guest experiences and operational efficiency through a user-friendly interface, mobile access, and seamless integration capabilities. The platform simplifies tasks such as reservation management, front desk operations, revenue management, and housekeeping. Additionally, it supports group and multi-property management, boosting staff productivity and driving revenue. Stayntouch's open APIs and contactless check-in solutions, combined with comprehensive remote installation and training, make it an invaluable tool for modern hotels aiming to scale their business and delight guests.

Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of Stayntouch products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by Stayntouch

FAQs

Capabilities

Multi-Property Management

Front Desk Management

Revenue Management

Reservation Management

Group/Allotment Handling

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Available Add-ons & Modules

Stayntouch Kiosk

Contactless Check-in
Reimagine your guests’ welcome and departure experience! Give guests the option of checking in through a smart kiosk designed to fit your brand’s standards and streamline the guest check-in and check-out journey.

PREMIUM ADD-ON

Stayntouch Booking

Booking Engine
Deliver a seamless guest booking experience with a plug-n-play booking widget that comes pre-integrated with Stayntouch PMS and is compatible with any website. Let your guests easily change or update their reservations, purchase add-ons, or book group reservations, with automatic updates to the PMS.

PREMIUM ADD-ON

Stayntouch Pay

Payments Processing Software
Stayntouch Pay delivers a fully customizable payment solution, including payment processing, acquisition, and settlement, that is directly integrated with Stayntouch PMS. Cut the middlemen and deal with one trusted provider, one simplified transparent bill, zero hidden fees, and direct priority support.

PREMIUM ADD-ON

UpsellPRO

UpsellPRO is a cutting-edge hotel upsell solution, powered by ABS and dynamic pricing and uniquely native to Stayntouch PMS. It empowers guests to customize their stay experience and enables hotels to drive ancillary and room revenue through innovative functionality.

PREMIUM ADD-ON

Stayntouch Reviews Summary

4.7
Excellent
Ease of Use
4.7/5
Customer Support
4.7/5
ROI
4.6/5
Implementation
4.6/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Stayntouch is the #4 most trending product in the Property Management Systems category (out of 330) and the #160 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Stayntouch’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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92 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Stayntouch Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

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5

Success Stories

2

References

20

Featured Customers

Stayntouch Reviews

Hotelier Rating

Excellent
268
Very Good
39
Average
17
Poor
3
Terrible
2

Property Size

  • X-Small (4)
  • Small (14)
  • Mid-Sized (92)
  • Large (132)
  • X-Large (84)

Country

  • United States of America
    United States of America
    (245)
  • Sweden
    Sweden
    (19)
  • France
    France
    (11)
  • United Kingdom
    United Kingdom
    (7)
  • Canada
    Canada
    (6)
  • Netherlands
    Netherlands
    (6)
  • Belgium
    Belgium
    (4)
  • South Africa
    South Africa
    (3)
  • Norway
    Norway
    (3)
  • Denmark
    Denmark
    (2)
  • Switzerland
    Switzerland
    (2)
  • Austria
    Austria
    (2)
  • Saint Martin (French part)
    Saint Martin (French part)
    (2)
  • Japan
    Japan
    (1)
  • Ireland
    Ireland
    (1)
  • Malta
    Malta
    (1)
  • Australia
    Australia
    (1)
  • Cayman Islands
    Cayman Islands
    (1)
  • India
    India
    (1)
  • Mexico
    Mexico
    (1)
  • Malaysia
    Malaysia
    (1)
  • New Zealand
    New Zealand
    (1)

Region

  • North America
    North America
    (252)
  • Europe
    Europe
    (58)
  • Asia Pacific
    Asia Pacific
    (3)
  • Oceania
    Oceania
    (2)
  • Central America
    Central America
    (3)
  • Africa
    Africa
    (3)
10

Practice before The Switch

Night Audit/Bookkeeping from 25-49 room Boutique in Covington (United States of America)

Verified
7 days ago
I was excited that our team had time to practice using the software before switching from the legacy software. I was much more comfortable and confident when instructing others. I was also able to solve issues during the configuration and integration after having the training meetings with the SNT team. James, Tyrus and Angelique were ve...
Country United States of America
Night Audit/Bookkeeping
Mid-Sized Hotel
9

Great PMS on the Cloud

Hotel Manager from 100 to 199 room Boutique in Saint Julian's (Malta)

Verified
7 days ago
Easy to Use and it can be easily taught to new Hotel Staff from the Front Office team to the Head Housekeeper. It follows the same principles of a classic PMS but in a much nicer look and feel. Plenty of API Integrations to choose from and we love their customer support.
Country Malta
Hotel Manager
Large Hotel
Frewoini from Stayntouch replied
Hello, Thank you for your review! We're glad you love our support team, we love them too:) And we're glad that you're experience with our PMS has been very positive. Also good to hear that you're able to train your staff in a breeze because of how intuitive the product is that you're leveraging our open APIs. Thank you for the constructive feedback as well on ares we can improve on. We're listening and always working to make enhancements that make a difference for our customers:)
7

Easy to use and understand

Finance Director from 100 to 199 room Branded Hotel in Calder Grove (United Kingdom)

Verified
8 days ago
Good set up and user friendly for all levels in the business. Screens are easy to coordinate and give an instant indication of the business position.
Country United Kingdom
Finance Director
Large Hotel
10

Amazing Support

Front Office Manager from 25-49 room Bed & Breakfast & Inn in Zermatt (Switzerland)

Verified
13 days ago
The way Natasja handle the conversation, and helped us clarifying all our questions about the financials topic and even helped with some other important subjects.
Country Switzerland
Front Office Manager
Mid-Sized Hotel
10

User Friendly

Director of Events from 500+ room Boutique in New York City (United States of America)

Verified
15 days ago
I love that it is user friendly, and should I have any questions the customer service team is top notch and respondes right away.
Country United States of America
Director of Events
X-Large Hotel
10

Great Partners!

from 100 to 199 room Boutique in Denver (United States of America)

Verified
15 days ago
The team at Stayntouch are true partners. They continue to listen and work with us on any challenges we have or areas where we see an opportunity for enhanced functionality. Responsive and collaborative!
Country United States of America
Large Hotel
6

Simpler version of a property management system

Sales from 75-99 room City Center Hotel in New York City (United States of America)

Verified
15 days ago
Simplicity - visually, it is easier to see the ADR, statistics, the room diary, etc. Customer service usually gets to you within the day.
Country United States of America
Sales
Large Hotel
Frewoini from Stayntouch replied
Thank you for sharing your feedback. We're always looking to find ways to improve our product and enhance our service for our customers. I'd like to point out that we have recently added an enhancement that allows for applying group notes to every guest within a group. Additionally, our product requests are reviewed frequently by our product team, and we've implemented 550 enhancements due to customer feedback like yours. We would love to showcase all of the new enhancements to the product that could be beneficial for your property. Please reach out to me directly at [email protected] and I can can set up a call to make that happen.
9

Great way to transform the business

Managing Director from 100 to 199 room Boutique in Harrogate (United Kingdom)

Verified
15 days ago
The implementation of the PMS was super easy and the team at StayNTouch provided great service throughout the training. In terms of customer service, the team are fantastic and queries are answered quickly, they are always willing to listen to feedback on improvements.
Country United Kingdom
Managing Director
Large Hotel
10

Stayntouch is an Excellent PMS system

Front Office Supervisor from 25-49 room Boutique in New York City (United States of America)

Verified
19 days ago
Stayntouch is so user-friendly and so easy to use, learn , and train your staff . The best PMS I have ever used.
Country United States of America
Front Office Supervisor
Mid-Sized Hotel
10

Super user friendly PMS

General Manager from 50-74 room City Center Hotel in Utrecht (Netherlands)

Verified
19 days ago
SNT is a very user friendly PMS that is straightforward to learn and at the same time offering a wide variety of possibilities when it comes to reporting. We are using SNT from the beginning of the hotel, offering our hotels the possibility to perform a self checkin and checkout which is very convenient. Reservations flow into SNT automatic...
Country Netherlands
General Manager
Mid-Sized Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 33

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Stayntouch, as best-in-class cloud PMS, helps hotels streamline operations, elevate the guest experience, and drive revenue. With Mobile Key integration, it also makes daily tasks easier for hotel staff and frees up time at the front desk by enabling mobile check-in combined with keyless digital room access.

Question:

What differentiates this product or service from the competition?

Answer:

Stayntouch offers one of the largest marketplaces with over 1,200 integrations. With its intuitive interface, it strives to provide the best possible user experience. Additionally, Stayntouch continuously updates and enhances its features and is exploring the integration of the latest “Wallet Keys.” With Wallet Keys, Stayntouch will enable its hotel clients to offer guests mobile room access via Digital Keys stored directly in their smartphone wallets. All without downloading an additional app.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Make sure to select future-proof door locks technology such as ASSA ABLOY, SALTO or Dormakaba locks.

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News

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1 month ago

Hideaway Inns Selects Stayntouch to Redefine the “Microcation” Experience

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1 month ago

Lion Roars Hotels & Lodges Partners with Stayntouch to Elevate 11 Luxury Properties in South Africa

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2 months ago

SilverStone Inns Partners with Stayntouch to Scale ‘Flag Smart and Profit More’ Franchise Model

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2 months ago

Sonesta Hotels Selects Stayntouch as a Preferred PMS Partner to Support Franchise Expansion with Modern Cloud Platform

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2 months ago

Stayntouch Powers Seamless Operations at more than 20 of TPG Hotels & Resorts’ Independent Properties

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3 months ago

The Kixby Hotel Combines Modern Efficiency and Personalized Service with Stayntouch PMS

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3 months ago

First Hospitality Partners with Stayntouch to Power Guest-Centric Operations Across Independent Properties

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5 months ago

Stayntouch to Showcase Award-Winning Cloud PMS and New Grab-and-Go Kiosk at HITEC Indianapolis 2025

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5 months ago

MacNaughton Hospitality Transforms Operations and Service Quality with Stayntouch PMS

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5 months ago

Stayntouch Named 2025 “Hotel PMS of the Year” By TravelTech Breakthrough

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5 months ago

Giri Hotels Selects Stayntouch’s Best-in-Class Cloud PMS to Power 12 Independent Properties

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6 months ago

Escape Lodging Enhances Pacific Northwest Portfolio with Stayntouch PMS

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6 months ago

Practice Hospitality Partners with Stayntouch to Elevate Lifestyle Hotels with Best-in-Class PMS

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7 months ago

Revival Hotels Deploys Stayntouch PMS to Modernize Operations Across Independent Portfolio

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7 months ago

Crestline Hotels & Resorts Selects Stayntouch to Power Four Independent Properties with Best-in-Class Cloud PMS

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9 months ago

Stayntouch Drives Record Growth in 2024, Set for Accelerated Expansion in 2025

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10 months ago

What Lies Ahead for the Future of Hotel Property Management? Two Industry Experts Weigh In

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11 months ago

CODA Hotel Williamsburg Elevates the Guest Experience with ‘Rockstar’ Staff, Local Flair, and Stayntouch PMS

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11 months ago

Stayntouch Unveils Academy 2.0: Streamlining Hotel Staff Training with AI-Powered eLearning

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Stayntouch

1 year ago

Cobblestone Hotels Deploys Stayntouch PMS Across 139 Properties in 90 Days

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1 year ago

Otelier, Stayntouch Partner to Enhance Data Access for Hoteliers

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1 year ago

The Self-Service Boom: Stayntouch Reports a 72% Increase in Hotel Kiosk Adoption

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1 year ago

The Future of Attribute-Based Selling(ABS) in Hospitality: Stayntouch Invites Experts to Weigh In

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1 year ago

Stayntouch and Kismet Partner to Enhance Hotel Sales and Group Management with AI

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Stayntouch

1 year ago

Ian Schrager Doubles Down on Technology at PUBLIC Hotel and Delivers ‘Luxury for All’ with Stayntouch

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Stayntouch

1 year ago

Stayntouch Launches UpsellPRO, Powered by Attribute-Based-Selling and Dynamic Pricing

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Stayntouch

1 year ago

Stayntouch Partners With Woby To Empower Hotels With Seamless In-Stay Dining

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Stayntouch

1 year ago

Stayntouch Wins “Hotel Solution Of The Year” TravelTech Breakthrough Award

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1 year ago

Gale Miami Hotel and Residences Chooses Stayntouch to Power 688-Room Luxury Hybrid Aparthotel

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1 year ago

Stayntouch Achieves 100-Percent System Uptime, Delivering Unparalleled Cloud PMS Reliability for Hotels

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1 year ago

Seacrest Oceanfront Hotel Enhances Service and Efficiency with Stayntouch PMS

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Stayntouch

1 year ago

Stayntouch and Omniboost team up for cutting-edge and integrated tech showcase at ITB Berlin

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Stayntouch

1 year ago

Stayntouch And Skipper Partner To Sell Hotel Rooms Directly To Guests

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Stayntouch

1 year ago

Pivot Selects Stayntouch PMS to Power Seven Properties

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1 year ago

Stayntouch Raises $48 Million in Strategic Growth Equity Investment Led by Sixth Street Growth

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1 year ago

Catbird Hotel Enjoys 20 Point Surge in Guest Satisfaction After Implementing Stayntouch

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1 year ago

Real Hospitality Group Expands Partnership with Stayntouch, Deploying Cloud PMS to Two New Properties

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Stayntouch

1 year ago

MacNaughton Hospitality Selects Stayntouch PMS to Elevate Guest Services Across Three Properties in Hawaii

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Stayntouch

1 year ago

How Stoney Creek Hospitality Leverages Stayntouch to Streamline Operations and Maximize Revenue

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Stayntouch

1 year ago

Streamlining Accounting and Elevating Efficiency at Stoweflake Mountain Resort & Spa

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Stayntouch

1 year ago

Sentral Achieves Service Excellence and Drives High ROI With Stayntouch PMS & Kiosk

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Stayntouch

1 year ago

With Stayntouch PMS & Kiosk, Sentral Achieves Service Excellence and Soars in ROI

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Stayntouch

2 years ago

How the TWA Hotel Leverages Stayntouch to Simplify Complex Operations with Cutting Edge Technology

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2 years ago

Stayntouch Names Jeff Down as Head of Sales, EMEA

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Stayntouch

3 years ago

Stayntouch Launches European Headquarters in Amsterdam, Expands Regional Operations to Continue Global Growth

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Stayntouch

3 years ago

Historic Pickwick Hotel Selects Stayntouch PMS to Help Elevate the Guest Experience through a Fully Connected, End to End Platform

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Stayntouch

3 years ago

9 Experts React to Stayntouch Report Finding Hotel Technology Sentiment, and Spending, are Reaching a Tipping Point

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Stayntouch

3 years ago

Leisure Hotels & Resorts Selects Stayntouch to Deploy its Flexible Cloud-Native PMS Across 4 Upscale Independent Properties

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Stayntouch

3 years ago

Stayntouch, NYU Tisch Center of Hospitality Graduate Students, Release 2022 Hotelier Technology Sentiment Report

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Stayntouch

3 years ago

Stayntouch Partners with Residential Hospitality Brand Mint House to Launch Guest-Centric Cloud PMS Across 22 Properties

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Stayntouch

3 years ago

Record Growth in New Customer Acquisition & New Leadership Mark 2021 as Best Year in Stayntouch History, Sets Momentum for Accelerated Growth in 2022

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Stayntouch

3 years ago

Stayntouch Enhances Integration with Pegasus CRS, Delivering Intuitive & Optimized Distribution for Hotel Customers

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Stayntouch

3 years ago

Stayntouch and EOS Hospitality Expand Partnership to Deliver Flexible & Intuitive Cloud PMS to 6 Red Jacket Resorts Properties

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Stayntouch

3 years ago

stayntouch and SHR Enhance Their Cloud Integration, Delivering Transparency and Control to Revenue Management

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Stayntouch

4 years ago

stayntouch Launches New Website and Unveils Mission to Help Hotels Deliver ‘Unburdened Hospitality’ with Guest-Centric Cloud Technology

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Stayntouch

4 years ago

OKKO Hotels Delivers Authentic French Lifestyle Experience at 12 Hotels with stayntouch PMS

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Stayntouch

4 years ago

StayNTouch Joins HITEC Dallas with Guest-Centric PMS Technology Showcase and a Lively Happy Hour

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Stayntouch

4 years ago

Adrift Hospitality Streamlines Guest & Staff Experience at 6 Boutique Hotels with StayNTouch Guest-Centric Cloud PMS

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Stayntouch

4 years ago

StayNTouch Expands to Gulf Region, Selected by Riyadh Based Hotel Management Company, IRIS Hotels

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Stayntouch

4 years ago

Innisfree Hotels Chooses StayNTouch to Deliver Guest-Centric Mobile PMS Across 5 Independent Properties

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Stayntouch

4 years ago

StayNTouch Names Reid Webster as VP of Strategic Growth to Expand and Strengthen Partner Network

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Stayntouch

4 years ago

Curator Hotel & Resort Collection Selects StayNTouch as a Preferred PMS Partner

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Stayntouch

4 years ago

Bridgeton Selects StayNTouch Guest-Centric PMS to Enhance Guest Engagement & Drive Ancillary Revenue

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Stayntouch

4 years ago

Reimagine Service: 7 Ways to Turn Your Front Desk Staff into Front Line Ambassadors

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Stayntouch

4 years ago

Harborside Hotel Selects StayNTouch Guest-Centric Cloud PMS to Enable a Connected Guest Journey

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Stayntouch

4 years ago

RBH Hospitality Management Selects StayNTouch’s Guest-Centric PMS for their 4 Fragrance Group Properties

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Stayntouch

4 years ago

DTP Selects StayNTouch for Cloud PMS & Contactless Technology

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Stayntouch

4 years ago

StayNTouch and Design Hotels Partner to Offer Intuitive Cloud PMS and Contactless Technology to over 300 Independent Hotels

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Stayntouch

4 years ago

The Ultimate PMS Buyer's Guide, 2021

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Stayntouch

4 years ago

StayNTouch Appoints Michael Heflin as Chief Revenue Officer to Accelerate Growth

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Support

Unverified

Stayntouch has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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