StayNTouch

Ranked 10 (out of 209) in Property Management Systems

Property Management Systems

Enterprise Mobile Platform, Mobile Application Development, and Hotel Guest Service

Ratings Snapshot

Certificate of Excellence
Read 139 reviews
92%
Recommend
HTR Score icon
HT SCORE
88 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
Reviews Summary

Ranked #10 out of 209 in Property Management Systems

Ease of Use
4.8/5
ROI
4.5/5
Implementation
4.6/5
Customer Support
4.6/5
Verified Customer Support

StayNTouch’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more
Most popular for
  • Boutiques Leader: Cloudbeds
    97%
    63 verified reviews
  • Resorts Leader: Cloudbeds
    96%
    29 verified reviews
  • Luxury Hotels 23 verified reviews
    96%
    23 verified reviews
  • Bed & Breakfast & Inns Leader: Cloudbeds
    91%
    21 verified reviews
  • City Center Hotels 21 verified reviews
    94%
    21 verified reviews
  • Branded Hotels Leader: Oracle Hospitality
    86%
    20 verified reviews
  • Limited Service & Budget Hotels 6 verified reviews
    92%
    6 verified reviews
  • Hostels Leader: Cloudbeds
    80%
    4 verified reviews
  • Vacation Rentals & Villas 3 verified reviews
    93%
    3 verified reviews
  • Extended Stay & Serviced Apartments 2 verified reviews
    100%
    2 verified reviews
  • Motels 2 verified reviews
    90%
    2 verified reviews

StayNTouch Overview

Top Alternative: Cloudbeds PMS

StayNTouch Overview

Stayntouch offers an intuitive Cloud PMS that simplifies hotel operations from end-to-end; including reservation management, front desk management, revenue management, housekeeping, group and allotment handling, financials and reporting, and multi-property management. With Stayntouch PMS, hotels can increase staff productivity, drive revenues, reduce costs, and provide a unique guest experience to...

About StayNTouch

Founded in 2012 | Headquarters in 7 United States | 61 employees

Stayntouch delivers a fully mobile guest-centric hotel property management system (PMS) with a comprehensive library of over 1100+ best-of-breed integrations. O...

Product Modules
Stayntouch Kiosk Contactless Check-in
INCLUDED
Improve Operational Efficiency with a Self-Service Check-In for Guests

Integrates with

  • Central Reservations Systems
  • Guest Surveys & Feedback
  • Revenue Management Systems
Browse integrations (114 verified)

Pros & Cons

Like 92% recommend

General Manager

Very easy and smooth transition from our old PMS. Training and implementation was easy and the system has proven to be very user friendly.

Hotel Manager

I recommend it at 100% as this software is very easy to use. The A/R section is very comfortable to manage the cityledgers, we can almost do everything we want with it and link the settlement easily with the invoices. ...

Group Business Development Manager

StayNTouch is a simple and easy to use PMS system, it is very intuitive in regards to to how and where to complete actions and the layout is very user friendly. The reporting in the system is excellent and allows for dat...

Adjointe de Direction

Virtual cards are not recognized; recurring problem with payments. Often the cards do not pass even though they are valid. Original: Les cartes virtuelles ne sont pas reconnues ; problème récurrent avec les paiements ...

Deputy Director

Most of the report are in CSV and need to be transformed to be use. it ould be better to have it in PDF. Android application

Front Office Manager

For certain features one has to use many clicks. Could be effective with multiple shortcuts. One has to pull reports for overview insight, but these are very simple and clear.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

StayNTouch understands that technology should be relieving your staff of complications and unnecessary repetitive tasks instead of adding on to them. Their intuitive modern cloud PMS is great for hotels that want flexibility, scalability and profitability.

by Pelle Schopenhouer (Revinate) on December 15, 2021

See more answers (14)
Question:

What differentiates this product or service from the competition?

Answer:

The flexibility that StayNTouch offers is one of their great assets. Being able to access your systems from anywhere has become a must these days and StayNTouch delivers here. It's always a pleasure to work with their teams. Their great API has allowed them to build out a qualitative integration eco...

by Pelle Schopenhouer (Revinate) on December 15, 2021

See more answers (14)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

StayNTouch is a truly reliable PMS system. It is well known that a PMS switch is a dramatic change for a hotel; therefore, make sure you express your true needs and wants to your StayNTouch agent. The absolute pros of StayNTouch are scalability, service, and stellar support. Don't be afraid of chang...

by Pelle Schopenhouer (Revinate) on December 15, 2021

See more answers (14)
User avatar image User avatar image User avatar image
+ 12 recommend
Recommended by Show More (10)

StayNTouch Alternatives

View StayNTouch alternatives

Find the perfect fit

Want to find out if StayNTouch is the best fit for your hotel?

Take the Quiz
Quiz image profile

GETTING STARTED

Download the 2021 Property Management Systems buyer’s guide

Free download
Buyers cover image buyes image guides

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Active Markets

MARKETS SERVED
  • South America
  • Central America
  • Africa
  • Antarctica
  • North America
  • Europe
  • Asia Pacific
  • Middle East
  • Oceania
VERIFIED MARKETS
  • United States of America
  • Sweden
  • France
  • United Kingdom
  • Norway
  • Belgium
  • Netherlands
  • Denmark
  • Thailand

139 Verified StayNTouch Reviews

Likelihood to Recommend
Filter by property type
Filter by geography
notification
Low review volume alert

This vendor is 27% below the category average..

September 12, 2022

StayNTouch Review: Excellence in Hotel Technology

Front Desk Representative from Other in Pasadena (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

- easy to navigate through the system to perform all front desk and housekeeping functions - easy to train and understand

What do you dislike or think could be improved?

- still new to the overall system, so far have not encountered any technical issues - overall, the system works wonderfully

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

September 06, 2022

StayNTouch Review: woow this is amazing!

Chief Engineer from Other in Pasadena (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

I find that stay n touch its very easy to use and also very easy to learn and to teach

What do you dislike or think could be improved?

I have use many property management systems and in my experience stay n touch is as complete as its gets.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

September 06, 2022

StayNTouch Review: My Review of SNT

FD Agent from Other in Pasadena (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Add some pros of the system. Ease of useSo easy to train!Love how intuitive the system is, so much better than Opera! System is far more robust than Mews…and even better it ACTUALLY works!Etc.Etc.It may...

What do you dislike or think could be improved?

Still new to the system, but haven’t found any yet. The implementations team was super open to my feedback and addressed the small issues I had during onboarding. Overall, great.Etc.It may ask if you wa...

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5

September 06, 2022

StayNTouch Review: Easy to use

Guest Services from Other in Pasadena (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

I like the ease of access of the property management systems. I love that it is cloud based property management system.

What do you dislike or think could be improved?

I think that there are some system accessibilities that could be improved. There also might be more options that can be added.

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a

September 05, 2022

StayNTouch Review: User Friendly

Director of Front Office from Resorts in (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Training new hires is a breeze with how direct and user friendly the system is. Need to check in? Hit 'CHECK IN'. Could not be easier.

What do you dislike or think could be improved?

None! Each update the system has continues to add features which I would not have even thought of. They are one step ahead.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

September 05, 2022

StayNTouch Review: User Friendly

Director of Front Office from Resorts in (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Stay N Touch is extremely user friendly and a simple system to learn. It makes the training time and process very streamlined.

What do you dislike or think could be improved?

Stay N Touch could be a bit faster as I work for a larger property, the load time is a bit delayed at times.

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a

Pricing

Monthly subscription (/room/month)

Recent News & Content

Related articles

View all

Related industry news