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Stayntouch
4.7 (307 REVIEWS)
Guido, Dave, Rachel + 36 more experts recommend Stayntouch
Read RecommendationsRanked 5 (out of 315) in Property Management Systems
Mobile Checkin, Selfservice Kiosk, Advanced Multi Property Functionality and the most user friendly screens out there!
94% recommended by 203 hotels
Yotel, Zoku, Great Wolf Lodges & 200 others
Bell - AI powered product analyst
I analyzed all of Stayntouch’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like StayNTouch for its ease of use, seamless integration with other systems, and the ability to operate from anywhere due to its cloud-based architecture. Notable benefits include quick guest check-ins, automated night audits, and customizable reports, which boost operational efficiency and improve guest satisfaction. Critical areas of improvement involve group booking functionalities, reporting capabilities, and occasional glitches with third-party integrations. Overall, StayNTouch enhances revenue opportunities, streamlines daily operations, and is particularly intuitive for staff, making it a valuable asset for hotels looking to elevate their service standards while reducing costs.
Yotel, Zoku, Great Wolf Lodges & 200 others
Read their reviewsPartners say
Industry experts recommend Stayntouch for its comprehensive hotel property management capabilities, exceptional multi-property management, and extensive third-party system integrations, including RoomPriceGenie and STAAH at no extra cost. Noteworthy are its mobile-friendly interface, robust scalability, and sophisticated security standards. Analysts highlight its intuitive operation, seamless staff productivity enhancements, and strong commitment to vendor partnerships and innovation which sets it apart in the market.
Guido, Dave, Rachel and 36 others
Read their recommendationsSupport
Foundational
Hoteliers often praise the customer support provided by Stayntouch's Property Management Systems (PMS). The support staff is described as responsive, knowledgeable, and effective in resolving issues promptly. Many users highlight the availability of multiple support channels, including chat, phone, and email, which ensures that hoteliers can access assistance when needed. Additionally, the onboarding process is well-managed, with support staff easing the setup and training for new users. The comprehensive resources, including FAQs, tutorials, and documentation, are mentioned as helpful in guiding users through both common and complex challenges. Overall, the effective customer support offered by Stayntouch contributes significantly to user satisfaction and the seamless operation of their hotel management tasks.
Hotel Manager
3 months ago
Verified
... I like te dynamic possibilities tat te system offers that can be change along with business, so we end up having an always effective system. The support is brilliant and always quick and professionel. This ...
See full reviewHotel Manager
3 months ago
Verified
... I like te dynamic possibilities tat te system offers that can be change along with business, so we end up having an always effective system. The support is brilliant and always quick and ...
See full reviewHotel Manager
3 months ago
Verified
... I like te dynamic possibilities tat te system offers that can be change along with business, so we end up having an always effective system. The support is brilliant and always quick and ...
See full reviewHotel Manager
3 months ago
Verified
... I like te dynamic possibilities tat te system offers that can be change along with business, so we end up having an always effective system. The support is brilliant and always quick and ...
See full reviewHotel Manager
3 months ago
Verified
... I like te dynamic possibilities tat te system offers that can be change along with business, so we end up having an always effective system. The support is brilliant and always quick and ...
See full reviewHotel Manager
3 months ago
Verified
... I like te dynamic possibilities tat te system offers that can be change along with business, so we end up having an always effective system. The support is brilliant and always quick and ...
See full reviewHotel Manager
3 months ago
Verified
... I like te dynamic possibilities tat te system offers that can be change along with business, so we end up having an always effective system. The support is brilliant and always quick and professionel. This counts for both the support system, but also the employees in support section. Moreover the helpdesk is such a pleasure to go seeking ...
See full reviewHotel Manager
3 months ago
Verified
... I like te dynamic possibilities tat te system offers that can be change along with business, so we end up having an always effective system. The support is brilliant and always quick and ...
See full reviewHotel Manager
3 months ago
Verified
... I like te dynamic possibilities tat te system offers that can be change along with business, so we end up having an always effective system. The support is brilliant and always quick and ...
See full reviewHotel Manager
3 months ago
Verified
... I like te dynamic possibilities tat te system offers that can be change along with business, so we end up having an always effective system. The support is brilliant and always quick and ...
See full reviewHotel Manager
3 months ago
Verified
... I like te dynamic possibilities tat te system offers that can be change along with business, so we end up having an always effective system. The support is brilliant and always quick and professionel. This counts for both the support system, but also the employees in support section. Moreover the helpdesk ...
See full reviewFacilities Manager
13 months ago
Verified
... StayNtouch is a user friendly system. Basic functionality with a detail oriented to work with. Web-base makes to access system faster. StayNtouch can work any device and great for the houskeeping ...
See full reviewFitch Innkeeper
12 months ago
Verified
... It is so new and I have not used it for long at all. To be honest, it is a lot to wrap my head around and I'm not sure that I can answer this question yet. David was funny and made the learning ...
See full reviewFitch Innkeeper
12 months ago
Verified
... It is so new and I have not used it for long at all. To be honest, it is a lot to wrap my head around and I'm not sure that I can answer this question yet. David was funny and made the learning ...
See full reviewFitch Innkeeper
12 months ago
Verified
... I would like the system to show the authorization amount before it asks tor the CC from the guest so that we can explain what it covers. As it is, we have to look at the proforma first and all those steps take time. More time to train on the actual system before going Live when routing, housekeepers, add on codes and accounts were still not set up. The online ...
See full reviewAccountant
12 months ago
Verified
... Our team recently switched to SNT form Oracle. I've enjoyed the ease of navigation & accessibility so far. Our implementation consultant, Julia Josephson, made the transition of PMS systems seamless. ...
See full reviewFront Office Supervisor
12 months ago
Verified
... SNT is incredibly user friendly once you gain more comfortability with the program. Julia Josephson, our property's Implementation Consultant, was a God-send when it came to providing simplified ...
See full reviewFront Office Supervisor
12 months ago
Verified
... SNT is incredibly user friendly once you gain more comfortability with the program. Julia Josephson, our property's Implementation Consultant, was a God-send when it came to providing simplified ...
See full reviewFront Office Supervisor
12 months ago
Verified
... -User friendly system-nothing is TOO hard-the easily accessible help desk- the option to have more features added/ requested- the knowledge tool for step by step assistance with specifics ...
See full reviewRevenue Manager
11 months ago
Verified
... Our SNT representative Julia Josephson stayed with us for a week and was available 24/7 to train our team at both of our properties. Her expertise and patience is truly a gift. ...
See full reviewRevenue Manager
11 months ago
Verified
... Our SNT representative Julia Josephson stayed with us for a week and was available 24/7 to train our team at both of our properties. Her expertise and patience is truly a gift. ...
See full reviewRevenue Manager
11 months ago
Verified
... Our SNT representative Julia Josephson stayed with us for a week and was available 24/7 to train our team at both of our properties. Her expertise and patience is truly a gift. ...
See full reviewRevenue Manager
11 months ago
Verified
... Our SNT representative Julia Josephson stayed with us for a week and was available 24/7 to train our team at both of our properties. Her expertise and patience is truly a gift. ...
See full reviewManager
9 months ago
Verified
... After transitioning our small boutique property, Alpine Inn, to Stayntouch, we couldn't be happier with the decision. Stayntouch has revolutionized the way we manage our hotel operations, offering a level of sophistication and efficiency that was previously beyond our reach. One of the most outstanding aspects of Stayntouch is their exceptional customer service. We were fortunate to have Julia Josephson as our implementation ...
See full reviewManager
9 months ago
Verified
... After transitioning our small boutique property, Alpine Inn, to Stayntouch, we couldn't be happier with the decision. Stayntouch has revolutionized the way we manage our hotel operations, offering a level of sophistication and efficiency that was previously beyond our reach. One of the most outstanding aspects of Stayntouch is their exceptional customer service. We were fortunate to have Julia Josephson as our implementation lead, whose expertise and guidance made the transition process remarkably smooth. Despite the occasional challenges that arose during the transition, Julia and the Stayntouch team were always there to provide prompt assistance and ensure that any issues were swiftly ...
See full reviewManager
9 months ago
Verified
... We have been thoroughly impressed with Stayntouch, but like any system, there are a few areas where we believe enhancements could further elevate our experience. Fortunately, Stayntouch offers an exceptional avenue for improvement through their dedicated help and support page. This unique feature allows us to submit suggestions directly to the Stayntouch team, who diligently review and assess the feasibility of implementation. It's truly remarkable to have such a responsive ...
See full reviewManager
9 months ago
Verified
... We have been thoroughly impressed with Stayntouch, but like any system, there are a few areas where we believe enhancements could further elevate our experience. Fortunately, Stayntouch offers an exceptional avenue for improvement through their dedicated help and support page. This unique feature allows us to submit suggestions directly to the Stayntouch team, who diligently ...
See full reviewManager
9 months ago
Verified
... After transitioning our small boutique property, Alpine Inn, to Stayntouch, we couldn't be happier with the decision. Stayntouch has revolutionized the way we manage our hotel operations, offering a level of sophistication and efficiency that was previously beyond our reach. One of the most outstanding aspects of Stayntouch is their exceptional ...
See full reviewManager
9 months ago
Verified
... After transitioning our small boutique property, Alpine Inn, to Stayntouch, we couldn't be happier with the decision. Stayntouch has revolutionized the way we manage our hotel operations, offering a level of sophistication and efficiency that was previously beyond our reach. One of the most outstanding aspects of Stayntouch is their exceptional customer service. We were fortunate to have Julia Josephson as our implementation lead, whose expertise and guidance made the transition process remarkably smooth. Despite the occasional challenges that arose during the transition, Julia and the Stayntouch team were always there to provide prompt assistance ...
See full reviewManager
9 months ago
Verified
... We have been thoroughly impressed with Stayntouch, but like any system, there are a few areas where we believe enhancements could further elevate our experience. Fortunately, Stayntouch offers an exceptional avenue for improvement through their dedicated help and support ...
See full reviewManager
9 months ago
Verified
... After transitioning our small boutique property, Alpine Inn, to Stayntouch, we couldn't be happier with the decision. Stayntouch has revolutionized the way we manage our hotel operations, offering a level of sophistication and efficiency that was previously beyond our reach. One of the most outstanding aspects of Stayntouch is their exceptional customer service. We were fortunate to have Julia Josephson as our implementation lead, whose expertise and guidance made the transition process remarkably smooth. Despite the occasional challenges that arose during the transition, Julia and the Stayntouch team were always there to provide prompt assistance and ensure that any issues were swiftly addressed ...
See full reviewAGM
9 months ago
Verified
... Julia did a good job keeping on track. learned some great new tricks and happy to have new features turned on to help the team. We were underutilizing some many features now to be able to have add-on ...
See full reviewAGM
9 months ago
Verified
... It would have been helpful to see the topics and training guide before hand so people that didn't need group knowledge could have come after that section or schedule are it. the survey before hand could have had the sections listed and the attendize could priority ...
See full reviewAGM
9 months ago
Verified
... Julia did a good job keeping on track. learned some great new tricks and happy to have new features turned on to help the team. We were underutilizing some many features now to be able to have add-on for specific days not the whole stay if not needed is wonderful! looking forward to some one on one time with meghan to drill down little more at each specific location to make sure stay n touch is set up the correct way for that property and we are using all the tools the correct way. We should be reaching ...
See full reviewManager
9 months ago
Verified
... David was personable and helpful and amazing during our go live. He took so much pressure off of a high stress situation. He deserves a raise. ...
See full reviewManager
9 months ago
Verified
... David has been extremely responsive and effective in our go live process. There is no room for improvement. He’s perfect! ...
See full reviewGeneral Manager
9 months ago
Verified
... I really like the easiness of the use of the system. It is very organized and straightforward. The customer support provided is phenomenal! David made our experience so great ...
See full reviewGroup Sales/ Front Desk
8 months ago
Verified
... David T was very willing to help our front desk staff as we transition from Innroad to StaynTouch. ...
See full reviewGroup Sales/ Front Desk
8 months ago
Verified
... David T was very patient and was able to walk us through any issues. He was always on call even when he didn't have to be. ...
See full reviewGM
8 months ago
Verified
... I made a request for interface installation 7 days ago and today it was promptly installed by Julia. She was amazing and patient. She stayed within the scheduled time and made everything work ...
See full reviewGM
8 months ago
Verified
... I made a request for interface installation 7 days ago and today it was promptly installed by Julia. She was amazing and patient. She stayed within the scheduled time and made everything work seamlessly. She showed us the changes that the interface would make. Awesome ...
See full reviewGM
8 months ago
Verified
... The support team has always been willing to assist with my issues. They always follow up timely. And best of all they always asker my calls 24 hours a day. Thank you!!!! ...
See full reviewGM
8 months ago
Verified
... The support team has always been willing to assist with my issues. They always follow up timely. And best of all they always asker my calls 24 hours a day. Thank you!!!! ...
See full reviewGM
8 months ago
Verified
... I made a request for interface installation 7 days ago and today it was promptly installed by Julia. She was amazing and patient. She stayed within the scheduled time and made everything work ...
See full reviewCCO
8 months ago
Verified
... Wonderful Customer Service & Continued Implementation Support ...
See full reviewCCO
8 months ago
Verified
... Julia was so helpful in helping us solve a specific use case with a dining package at one of our properties. She also took extra time explaining how to implement a newer virtual card routing feature ...
See full reviewCCO
8 months ago
Verified
... Julia was so helpful in helping us solve a specific use case with a dining package at one of our properties. She also took extra time explaining how to implement a newer virtual card routing feature ...
See full reviewGeneral Manager
7 months ago
Verified
... I would not do anything to improve the system. They are doing a great job at being proactive and offering new features that we did not know we needed. ...
See full reviewOperations Manager
7 months ago
Verified
... Support is AMAZING! Even after migration, either our initial trainer answered our questions or referred us to someone right away. End of day function helps other tasks to be completed during night ...
See full reviewAssistant General Manager
7 months ago
Verified
... Stayntouch is very user friendly. I love that with the group rooms it automatically builds in shoulder rooms. I like that it automatically adds stayovers service rooms to the boards. I like that Stayntouch will take our ...
See full reviewFrontdesk clerk
7 months ago
Verified
... The system has a user-friendly interface. I must highlight Natasja's exceptional friendliness, helpfulness, and accommodation during the implementation week. Despite the time difference, she was ...
See full reviewFrontdesk clerk
7 months ago
Verified
... The system has a user-friendly interface. I must highlight Natasja's exceptional friendliness, helpfulness, and accommodation during the implementation week. Despite the time difference, she was consistently available and ensured a smooth transition to going live. Her organization ...
See full reviewFrontdesk clerk
7 months ago
Verified
... The system has a user-friendly interface. I must highlight Natasja's exceptional friendliness, helpfulness, and accommodation during the implementation week. Despite the time difference, she was ...
See full reviewFrontdesk clerk
7 months ago
Verified
... The system has a user-friendly interface. I must highlight Natasja's exceptional friendliness, helpfulness, and accommodation during the implementation week. Despite the time difference, she was ...
See full reviewGeneral Manager
6 months ago
Verified
... NATASJA! I had way too many uncertain feelings about the transition, but as soon as I met Natasja, every worry disappeared! She is an amazing teacher, trainer, and person all around. I do like how ...
See full reviewGeneral Manager
6 months ago
Verified
... NATASJA! I had way too many uncertain feelings about the transition, but as soon as I met Natasja, every worry disappeared! She is an amazing teacher, trainer, and person all around. I do like how ...
See full reviewGeneral Manager
6 months ago
Verified
... NATASJA! I had way too many uncertain feelings about the transition, but as soon as I met Natasja, every worry disappeared! She is an amazing teacher, trainer, and person all around. I do like how ...
See full reviewGeneral Manager
6 months ago
Verified
... Who could have issues when Natasja is around?!?!? ...
See full reviewGeneral Manager
6 months ago
Verified
... Overall the conversion went smoothly and StayNTouch has multiple resources for employees afterward that are done that go far beyond what I expected. ...
See full reviewGeneral Manager
6 months ago
Verified
... Overall the conversion went smoothly and StayNTouch has multiple resources for employees afterward that are done that go far beyond what I expected. ...
See full reviewGeneral Manager
6 months ago
Verified
... I love the way stay cards are set up, all the information needed to provide guests with a personalized stay is there and it makes it easy to communicate with co workers. Victor Azul was perfect for ...
See full reviewGeneral Manager
6 months ago
Verified
... My name is Valerie Williamson, I am the general manager of the Cobblestone Hotel in Gering, NE. I wanted to take this opportunity to tell you about my and my team's experience with working with Stayntouch this far. Initially, we were not impressed with the module training. Each training is so long and covers so much it is tough to retain anything. Some of the modules are hard to understand and half the time you can not see where the instructor is clicking. So, we were feeling apprehensive about the upcoming in-house training. David Tanbouz and Matt Beauchamp came to do our in-house training and almost immediately David set me at ease. David is warm, caring, funny, and most of all knowledgeable. David made me feel like we had a true ...
See full reviewGeneral Manager
6 months ago
Verified
... My name is Valerie Williamson, I am the general manager of the Cobblestone Hotel in Gering, NE. I wanted to take this opportunity to tell you about my and my team's experience with working with Stayntouch this far. Initially, we were not impressed with the module training. Each training is so long and covers so much it is tough to retain anything. Some of the modules are hard to understand and half the time you can not see where the instructor is clicking. So, we were feeling apprehensive about the upcoming in-house training. David Tanbouz and Matt Beauchamp came to do our in-house training and almost immediately David set me at ease. David is warm, caring, funny, and most of all knowledgeable ...
See full reviewGeneral Manager
6 months ago
Verified
... My name is Valerie Williamson, I am the general manager of the Cobblestone Hotel in Gering, NE. I wanted to take this opportunity to tell you about my and my team's experience with working with Stayntouch this far. Initially, we were not impressed with the module training. Each training is so long and covers so much it is tough to retain anything. Some of the modules are hard to understand and half the time you can not see where the instructor is clicking. So, we were feeling apprehensive about the upcoming in-house training. David Tanbouz and Matt Beauchamp came to do our in-house training and almost immediately David set me at ease. David is warm, caring, funny, and most of all knowledgeable. David made me feel like we had a true partnership and that he cared as much as I do about the success of this endeavor. As knowledgeable as David is, he does not make a person feel dumb. I have been a trainer for almost every company I have worked for, so I am quite judicious in my critique of trainers. David’s excitement for Stayntouch is contagious. David says, “Wait until you see this!” and “I love this about Stayntouch!” No questions are too dumb or unimportant. The following two weeks after training David was on call and was supportive and helpful to me and my team. You truly have an outstanding team member in David. I have a 70+ year old employee and Matt was so kind and patient with her. She thought he was the greatest. Matt is new to this, but I see potential in him with his level of patience ...
See full reviewGeneral Manager
6 months ago
Verified
... My name is Valerie Williamson, I am the general manager of the Cobblestone Hotel in Gering, NE. I wanted to take this opportunity to tell you about my and my team's experience with working with Stayntouch this far. Initially, we were not impressed with the module training. Each training is so long and covers so much it is tough to retain anything. Some of the modules are hard to understand and half the time you can not see where the instructor is clicking. So, we were feeling apprehensive about the upcoming in-house training. David Tanbouz and Matt Beauchamp came to do our in-house training and almost immediately David set me at ease. David is warm, caring, funny, and most of all knowledgeable. David made me feel like we had a true partnership and that he cared as much as I do about the success of this endeavor. As knowledgeable as David is, he does not make a person feel dumb ...
See full reviewGeneral Manager
6 months ago
Verified
... My name is Valerie Williamson, I am the general manager of the Cobblestone Hotel in Gering, NE. I wanted to take this opportunity to tell you about my and my team's experience with working with Stayntouch this far. Initially, we were not impressed with the module training. Each training is so long and covers so much it is tough to retain anything. Some of the modules are hard to understand and half the time you can not see where the instructor is clicking. So, we were feeling apprehensive about the upcoming in-house training. David Tanbouz and Matt Beauchamp came to do our in-house training and almost immediately David set me at ease. David is warm, caring, funny, and most of all knowledgeable. David made me feel like we had a true partnership and that he cared as much as I do about the success of this endeavor. As knowledgeable as David is, he does not make a person feel dumb. I have been a trainer for almost every company I have worked for, so I am quite judicious in my critique of trainers. David’s excitement for Stayntouch is contagious. David says, “Wait until you see this!” and “I love this about Stayntouch!” No questions are too dumb or unimportant. The following two weeks after training David was on call and was supportive ...
See full reviewGeneral Manager
6 months ago
Verified
... My name is Valerie Williamson, I am the general manager of the Cobblestone Hotel in Gering, NE. I wanted to take this opportunity to tell you about my and my team's experience with working with Stayntouch this far. Initially, we were not impressed with the module training. Each training is so long and covers so much it is tough to retain anything. Some of the modules are hard to understand and half the time you can not see where the instructor is clicking. So, we were feeling apprehensive about the upcoming in-house training. David Tanbouz and Matt Beauchamp came to do our in-house training and almost immediately David set me at ease. David is warm, caring, funny, and most of all knowledgeable. David made me feel like we had a true partnership and that he cared as much as I do about the success of this endeavor. As knowledgeable as David is, he does not make a person feel dumb. I have been a trainer for almost every company I have worked for, so I am quite judicious in my critique of trainers. David’s excitement for Stayntouch is contagious. David says, “Wait until you see this!” and “I love this about Stayntouch!” No questions are too dumb or unimportant. The following two weeks after training David was on call and was supportive and helpful to me and my team. You truly have an outstanding team member in David. I have a 70+ year old employee and Matt was so kind ...
See full reviewGeneral Manager
6 months ago
Verified
... My name is Valerie Williamson, I am the general manager of the Cobblestone Hotel in Gering, NE. I wanted to take this opportunity to tell you about my and my team's experience with working with Stayntouch this far. Initially, we were not impressed with the module training. Each training is so long and covers so much it is tough to retain anything. Some of the modules ...
See full reviewGeneral Manager
6 months ago
Verified
... My name is Valerie Williamson, I am the general manager of the Cobblestone Hotel in Gering, NE. I wanted to take this opportunity to tell you about my and my team's experience with working with Stayntouch this far. Initially, we were not impressed with the module training. Each training is so long and covers so much it is tough to retain anything. Some of the modules are hard to understand and half the time you can not see where the instructor is clicking. So, we were feeling apprehensive about the upcoming in-house training. David Tanbouz and Matt Beauchamp came to do our in-house training and almost immediately David set me at ease. David is warm ...
See full reviewGeneral Manager
6 months ago
Verified
... My name is Valerie Williamson, I am the general manager of the Cobblestone Hotel in Gering, NE. I wanted to take this opportunity to tell you about my and my team's experience with working with Stayntouch this far. Initially, we were not impressed with the module training. Each training is so long and covers so much it is tough to retain anything. Some of the modules are hard to understand and half the time you can not see where the instructor is clicking. So, we were feeling apprehensive about the upcoming in-house training. David Tanbouz and Matt Beauchamp came to do our in-house training and almost immediately David set me at ease. David is warm, caring, funny, and most of all knowledgeable ...
See full reviewGeneral Manager
6 months ago
Verified
... My name is Valerie Williamson, I am the general manager of the Cobblestone Hotel in Gering, NE. I wanted to take this opportunity to tell you about my and my team's experience with working with Stayntouch this far. Initially, we were not impressed with the module training. Each training is so long and covers so much it is tough to retain anything. Some of the modules are hard to understand and half the time you can not see where the instructor is clicking. So, we were feeling apprehensive about the upcoming in-house training. David Tanbouz and Matt Beauchamp came to do our in-house training and almost immediately David set me at ease. David is warm, caring, fun ...
See full reviewGM
5 months ago
Verified
... We made the switch from skytouch for two properties and David helped us so that both transitions went very smooth. I like many features set up with stayntouch including the routing of the OTA ...
See full reviewGM
5 months ago
Verified
... We made the switch from skytouch for two properties and David helped us so that both transitions went very smooth. I like many features set up with stayntouch including the routing of the OTA ...
See full reviewGM
5 months ago
Verified
... We made the switch from skytouch for two properties and David helped us so that both transitions went very smooth. I like many features set up with stayntouch including the routing of the OTA ...
See full reviewGM
5 months ago
Verified
... I think that a better training module needs to be developed for hands on learners. I think that it would be helpful to have support tell us what they are changing instead of just changing it for us. ...
See full reviewGM
5 months ago
Verified
... I like the ease of training with this system. Aaron was amazing, answering all of our questions and being here to support all of us through the conversion. I wish he could have stayed longer! ...
See full reviewReservation Agent
5 months ago
Verified
... Julia Josephson is a great consultant .Stayntouch is a great PMS system. ...
See full reviewReservation Agent
5 months ago
Verified
... Julia Josephson is a great consultant .Stayntouch is a great PMS system. ...
See full reviewReservation Agent
5 months ago
Verified
... What I liked most about Julia is that she takes the time to explain the system step by step. She asked us if we had any questions so she could give us the method to do it. I recommend going to the ...
See full reviewASSISTANT DIRECTOR OF FINANCE
5 months ago
Verified
... Julia provided outstanding mentorship and support ensuring our hotel was prepared, involved and comfortable with the system during all phases of our integration. ...
See full reviewASSISTANT DIRECTOR OF FINANCE
5 months ago
Verified
... Julia provided outstanding mentorship and support ensuring our hotel was prepared, involved and comfortable with the system during all phases of our integration. ...
See full reviewASSISTANT DIRECTOR OF FINANCE
5 months ago
Verified
... Julia provided outstanding mentorship and support ensuring our hotel was prepared, involved and comfortable with the system during all phases of our integration. ...
See full reviewFront desk
5 months ago
Verified
... Nothing very easy to learn and operate with- much better than opera and the on-site support was very good ! ...
See full reviewFront desk
5 months ago
Verified
... Nothing very easy to learn and operate with- much better than opera and the on-site support was very good ! ...
See full reviewFront desk
5 months ago
Verified
... Julia was so kind and prepared for our cutover and she taught us so much. The PMS is great and easy. ...
See full reviewGeneral Manager
5 months ago
Verified
... Cobblestone Jefferson Iowa. Victor was very patient and did great about helping us find our own way to do & to learn the system. ...
See full reviewGeneral Manager
5 months ago
Verified
... A longer Training time for everyone. Having everyone in one class, which is no fault of your's. I think Corporate should send someone from another Cobblestone to watch the front while everyone is ...
See full reviewGeneral Manager
5 months ago
Verified
... A longer Training time for everyone. Having everyone in one class, which is no fault of your's. I think Corporate should send someone from another Cobblestone to watch the front while everyone is ...
See full reviewGeneral Manager
5 months ago
Verified
... A longer Training time for everyone. Having everyone in one class, which is no fault of your's. I think Corporate should send someone from another Cobblestone to watch the front while everyone is ...
See full reviewGeneral Manager
5 months ago
Verified
... Cobblestone Jefferson Iowa. Victor was very patient and did great about helping us find our own way to do & to learn the system. ...
See full reviewGeneral Manager
5 months ago
Verified
... A longer Training time for everyone. Having everyone in one class, which is no fault of your's. I think Corporate should send someone from another Cobblestone to watch the front while everyone is ...
See full reviewGeneral Manager
5 months ago
Verified
... Cobblestone Jefferson Iowa. Victor was very patient and did great about helping us find our own way to do & to learn the system. ...
See full reviewGeneral Manager
5 months ago
Verified
... A longer Training time for everyone. Having everyone in one class, which is no fault of your's. I think Corporate should send someone from another Cobblestone to watch the front while everyone is ...
See full reviewActing Manager
5 months ago
Verified
... There was a lot a fear and concern within myself and my staff while approaching this conversion. David Tanbouz, our assigned trainer and conversion agent was an absolute wonder. He eased all of our ...
See full reviewActing Manager
5 months ago
Verified
... There was a lot a fear and concern within myself and my staff while approaching this conversion. David Tanbouz, our assigned trainer and conversion agent was an absolute wonder. He eased all of our fears and helped us through the whole process. We felt so blessed to have him help us during a very scary transition. He made himself available to us for any need whatsover. He worked diligently and efficiently to help us meet the necessary goals in order to provide us with the smoothest transition possible. The comparison when speaking to my staff before and after the conversion to our transition is enough to speak volumes to both my and their experience with David. He was more than happy to come to my aid as a young manager and left me with a sense of accomplishment that will not be easily forgotten. I cannot imagine anyone else ever accomplishing what he did during his time with us. Although we faced techinical difficulties ...
See full reviewActing Manager
5 months ago
Verified
... There was a lot a fear and concern within myself and my staff while approaching this conversion. David Tanbouz, our assigned trainer and conversion agent was an absolute wonder. He eased all of our fears and helped us through the whole process. We felt so blessed to have him help us during a very scary transition. He made himself available to us for any need whatsover. He worked diligently and efficiently to help us meet the necessary goals in order to provide us with the smoothest transition possible. The comparison when speaking to my staff before and after the conversion to our transition is enough to speak volumes to both my and their experience with David. He was more than happy to come to my aid as a young ...
See full reviewActing Manager
5 months ago
Verified
... There was a lot a fear and concern within myself and my staff while approaching this conversion. David Tanbouz, our assigned trainer and conversion agent was an absolute wonder. He eased all of our fears and helped us through the whole process. We felt so blessed to have him help us during a very scary transition. He made himself available to us for any need whatsover. He worked diligently and efficiently to help us meet the necessary goals in order to provide us with the smoothest transition possible. The comparison when speaking to my staff before and after the conversion to our transition is enough to speak volumes to both my and their experience with David. He was more than happy to come to my aid as a young manager and left me with a sense of accomplishment that will not be easily forgotten. I cannot imagine anyone else ever accomplishing what he did during his time with us. Although we faced techinical difficulties, hiccups, and bumps in the road; he helped us through it with a smile on his face. I would be honored to have him stay with us again. My staff and myself truly look forward to continuing to work with him in the future ...
See full reviewActing Manager
5 months ago
Verified
... There was a lot a fear and concern within myself and my staff while approaching this conversion. David Tanbouz, our assigned trainer and conversion agent was an absolute wonder. He eased all of our fears and helped us through the whole process. We felt so blessed to have him help us during a very scary transition. He made himself available to us for any need whatsover. He worked diligently and efficiently to help us meet the necessary goals in order to provide us with the smoothest transition possible. The comparison when speaking to my staff before and after the conversion to our transition is enough to speak volumes to both my and their experience with David. He was more than happy to come to my aid as a young manager and left me with a sense of accomplishment that will not be easily forgotten. I cannot imagine anyone else ever accomplishing what he did during his time with us. Although we faced techinical difficulties, hiccups, and bumps in the road; he helped us through it with a smile on his face. I would be honored to have him stay with us again. My staff and myself truly look forward to continuing to work with him in the future, knowing that he will be a part of the support team moving forward is a comfort beyond measure. I am so very thankful for David and my staff has told me how happy they are that he was the one present in their time of need. In summary, David was exactly what we needed. We could not have asked for a more experienced or knowledgeable advocate. He not only know the system ...
See full reviewActing Manager
5 months ago
Verified
... There was a lot a fear and concern within myself and my staff while approaching this conversion. David Tanbouz, our assigned trainer and conversion agent was an absolute wonder. He eased all of our fears and helped us through the whole process. We felt so blessed to have him help us during a very scary transition. He made himself available to us for any need whatsover. He worked diligently and efficiently to help us meet the necessary goals in order to provide us with the smoothest transition possible. The comparison when speaking to my staff before and after the conversion to our transition is enough to speak volumes to both my and their experience with David. He was more than happy to come to my aid as a young manager and left me with a sense of accomplishment that will not be easily forgotten. I cannot imagine anyone else ever accomplishing what he did during his time with us. Although we faced techinical difficulties, hiccups, and bumps in the road; he helped us through it with a smile on his face. I would be honored to have him stay with us again. My staff and myself truly look forward to continuing to work with him in the future, knowing that he will be a part of the support team moving forward is a comfort beyond measure. I am so very thankful for David and my staff has told me how happy they are that he was the one present in their time of need. In summary, David was exactly what we needed. We could not have asked for a more experienced or knowledgeable advocate. He not only know the system well, he also has a way of explaining it that eases concerns. He made what seemed like an unsurmountable task something accomplishable and a tangible goal for our team. David has a sunny ...
See full reviewActing Manager
5 months ago
Verified
... A wonderful training and conversion process. ...
See full reviewActing Manager
5 months ago
Verified
... A wonderful training and conversion process. ...
See full reviewActing Manager
5 months ago
Verified
... There was a lot a fear and concern within myself and my staff while approaching this conversion. David Tanbouz, our assigned trainer and conversion agent was an absolute wonder. He eased all of our fears and helped us through the whole process. We felt so blessed to have him help us during a very scary transition. He made himself available to us for any need whatsover. He worked diligently and efficiently to help us meet the necessary goals in order to provide us with the smoothest transition possible. The comparison when speaking to my staff before and after the conversion to our transition is enough to speak volumes to both my and their experience with David. He was more than happy to come to my aid as a young manager and left me with a sense of accomplishment that will not be easily forgotten. I cannot imagine anyone else ever accomplishing what he did during his time with us. Although we faced techinical difficulties, hiccups, and bumps in the road; he helped us through it with a smile on his face. I would be honored to have him stay with us again. My staff and myself truly look forward to continuing to work with him in the future, knowing that he will be a part of the support team moving forward is a comfort beyond measure. I am so very thankful for David and my staff has told me how happy they are that he was the one present in their time of need. In summary, David was exactly what we needed. We could not have asked for a more experienced or knowledgeable advocate. He not only know the system well, he also has a way of explaining it that eases concerns. He made what seemed like an unsurmountable task something accomplishable and a tangible goal for our team. David has a sunny disposition that is unmistakable, he has left a mark on our staff and hotel that will last for years to come. It will always be a true delight to see David's name or voice answer appear when my team and I utilize the support systems put into place. A huge ...
See full reviewActing Manager
5 months ago
Verified
... A wonderful training and conversion process. ...
See full reviewActing Manager
5 months ago
Verified
... There was a lot a fear and concern within myself and my staff while approaching this conversion. David Tanbouz, our assigned trainer and conversion agent was an absolute wonder. He eased all of our ...
See full reviewActing Manager
5 months ago
Verified
... There was a lot a fear and concern within myself and my staff while approaching this conversion. David Tanbouz, our assigned trainer and conversion agent was an absolute wonder. He eased all of our ...
See full reviewActing Manager
5 months ago
Verified
... There was a lot a fear and concern within myself and my staff while approaching this conversion. David Tanbouz, our assigned trainer and conversion agent was an absolute wonder. He eased all of our ...
See full reviewActing Manager
5 months ago
Verified
... A wonderful training and conversion process. ...
See full reviewActing Manager
5 months ago
Verified
... There was a lot a fear and concern within myself and my staff while approaching this conversion. David Tanbouz, our assigned trainer and conversion agent was an absolute wonder. He eased all of our fears and helped us through the whole process. We felt so blessed to have him help us during a very scary transition. He made himself available to us for any need whatsover. He worked diligently and efficiently to help us meet the necessary goals in order to provide us with the smoothest transition possible. The comparison when speaking to my staff before and after the conversion to our transition is enough to speak volumes to both my and their experience with David. He was more than happy to come to my aid as a young manager and left me with a sense ...
See full reviewFront Desk Lead
5 months ago
Verified
... StayNtouch is much more modern looking than our old PMS was. Natasja was very a good trainer to help our staff with the transition to the new system. ...
See full reviewGM
4 months ago
Verified
... Our recent experience with the hotel system conversion tech team was outstanding. From the initial planning stages through to the final implementation, their professionalism and expertise were ...
See full reviewGM
4 months ago
Verified
... Our recent experience with the hotel system conversion tech team was outstanding. From the initial planning stages through to the final implementation, their professionalism and expertise were evident. We are very thank ...
See full reviewGM
4 months ago
Verified
... Our recent experience with the hotel system conversion tech team was outstanding. From the initial planning stages through to the final implementation, their professionalism and expertise were ...
See full reviewFront Desk Agent
4 months ago
Verified
... Ms. Julia, was awesome! she sat down with me and did a one-on one section. I learned quickly with confidence in what I learned ...
See full reviewFront Desk Agent
4 months ago
Verified
... This training was one of the best! Training I have experienced that no improvement is needed - I really like Stayntouch so far ...
See full reviewFront Desk Agent
4 months ago
Verified
... Ms. Julia, was very clear and direct. Made it very easy to learn ...
See full reviewFront Desk Agent
4 months ago
Verified
... Ms. Julia, was awesome! she sat down with me and did a one-on one section. I learned quickly with confidence in what I learned ...
See full reviewOperations manager
4 months ago
Verified
... 2nd property where I’ve implemented SNT. David Tanbouz was amazing and helping with all our inq ...
See full reviewOperations manager
4 months ago
Verified
... 2nd property where I’ve implemented SNT. David Tanbouz was amazing and helping with all our inq ...
See full reviewOperations manager
4 months ago
Verified
... SNT was extremely effective and easy to implement. Our trainer was amazing, answered all our questions and was super resp ...
See full reviewOperations manager
4 months ago
Verified
... 2nd property where I’ve implemented SNT. David Tanbouz was amazing and helping with all our inq ...
See full reviewOperations manager
4 months ago
Verified
... 2nd property where I’ve implemented SNT. David Tanbouz was amazing and helping with all our inq ...
See full reviewOperations manager
4 months ago
Verified
... 2nd property where I’ve implemented SNT. David Tanbouz was amazing and helping with all our inq ...
See full reviewOperations manager
4 months ago
Verified
... 2nd property where I’ve implemented SNT. David Tanbouz was amazing and helping with all our inq ...
See full reviewOperations manager
4 months ago
Verified
... 2nd property where I’ve implemented SNT. David Tanbouz was amazing and helping with all our inq ...
See full reviewFront desk supervisor
4 months ago
Verified
... Housekeeping task management, being able to open multiple tabs, easy to navigate, the account section being able to put the products into system and price and having slack to call for help... They ...
See full reviewFront Desk
4 months ago
Verified
... The system is easy to understand and has plenty of resources for any sort of problem you can encounter. It's simple and nice to look at. ...
See full reviewFront Desk
4 months ago
Verified
... The system is easy to understand and has plenty of resources for any sort of problem you can encounter. It's simple and nice to look at. ...
See full reviewGeneral Manager
4 months ago
Verified
... At this time I think the Housekeeping Task could be updated. We find it's hard to assign stayover rooms to the housekeepers if they want service daily. It would be nice to have that printed on the ...
See full reviewGeneral Manager
4 months ago
Verified
... At this time I think the Housekeeping Task could be updated. We find it's hard to assign stayover rooms to the housekeepers if they want service daily. It would be nice to have that printed on the ...
See full reviewGeneral Manager
4 months ago
Verified
... At this time I think the Housekeeping Task could be updated. We find it's hard to assign stayover rooms to the housekeepers if they want service daily. It would be nice to have that printed on the ...
See full reviewRegional Director of Operations
4 months ago
Verified
... Natasha was a wonderful person and trained the staff very well. She was very personable. just wished she would have stayed longer for the staff to get a better understanding. ...
See full reviewRegional Director of Operations
4 months ago
Verified
... Natasha was a wonderful person and trained the staff very well. She was very personable. just wished she would have stayed longer for the staff to get a better understanding. ...
See full reviewRegional Director of Operations
4 months ago
Verified
... I think the trainer should have been around longer to answer other questions, some employees were confused on some answers given. ie: some thought the credit cards would batch with shift 4 ...
See full reviewRegional Director of Operations
4 months ago
Verified
... Natasha was a wonderful person and trained the staff very well. She was very personable. just wished she would have stayed longer for the staff to get a better understanding. ...
See full reviewRegional Director of Operations
4 months ago
Verified
... I think the trainer should have been around longer to answer other questions, some employees were confused on some answers given. ie: some thought the credit cards would batch with shift 4 ...
See full reviewRegional Director of Operations
4 months ago
Verified
... Natasha was a wonderful person and trained the staff very well. She was very personable. just wished she would have stayed longer for the staff to get a better understanding. ...
See full reviewRegional Director of Operations
4 months ago
Verified
... Natasha was a wonderful person and trained the staff very well. She was very personable. just wished she would have stayed longer for the staff to get a better understanding. ...
See full reviewRegional Director of Operations
4 months ago
Verified
... I think the trainer should have been around longer to answer other questions, some employees were confused on some answers given. ie: some thought the credit cards would batch with shift 4 ...
See full reviewRegional Director of Operations
4 months ago
Verified
... Natasha was a wonderful person and trained the staff very well. She was very personable. just wished she would have stayed longer for the staff to get a better understanding. ...
See full reviewRegional Director of Operations
4 months ago
Verified
... Natasha was a wonderful person and trained the staff very well. She was very personable. just wished she would have stayed longer for the staff to get a better understanding. ...
See full reviewGeneral Manager
4 months ago
Verified
... Lots to love about this. Which it was easier for walk in reservations and financials. ...
See full reviewGeneral Manager
4 months ago
Verified
... Walk in, sending out full invoices with statements on direct bills, ask to save instead of wondering if it save. Some places you have to hit save but others you don't. Hate that to search for an ...
See full reviewFront desk attendant
4 months ago
Verified
... I'd like to be able to unmask CC, create groups, such as meeting room, convention center and group blocks. Also its not easy to do any adjustments and doing direct bill accounts or looking up ...
See full reviewGeneral Manager
4 months ago
Verified
... StayNTouch is extremely user friendly and trainable. Within an hour of training, most Front Desk Associates are able to navigate the platform to complete their scope of work. From a sales ...
See full reviewDirectir of Sales
4 months ago
Verified
... once the group is turned definite, I cannot add any room type or rate. this becomes a challenge. Reports don't automaticaly print the Room Nights, Revenue & ADR ...
See full reviewChief Engineer
4 months ago
Verified
... All good excelent platform access to guest issues and do a corrective accion.plan summary and share across departments issues that can be completed ...
See full reviewChief Engineer
4 months ago
Verified
... All good excelent platform access to guest issues and do a corrective accion.plan summary and share across departments issues that can be completed ...
See full reviewChief Engineer
4 months ago
Verified
... All good excelent platform access to guest issues and do a corrective accion.plan summary and share across departments issues that can be completed ...
See full reviewChief Engineer
4 months ago
Verified
... All good excelent platform access to guest issues and do a corrective accion.plan summary and share across departments issues that can be completed ...
See full reviewChief Engineer
4 months ago
Verified
... Forecast occupancy blocking rooms following guestreports analysis trends Across the board you can determine the market analysis. Especially when you are in the trend. ...
See full reviewGeneral Manager
4 months ago
Verified
... There are so many wonderful features with Our New PMS System and Its Impact on Daily Operations, Financial Oversight, and Guest Satisfaction. Where do I begin? This new PMS is different, but in the ...
See full reviewGeneral Manager
4 months ago
Verified
... So far i believe when anyone has a question it is answered or at least tried to fix. The slack channel has been good. ...
See full reviewGeneral Manager
4 months ago
Verified
... So far i believe when anyone has a question it is answered or at least tried to fix. The slack channel has been good. ...
See full reviewGeneral Manager
4 months ago
Verified
... So far i believe when anyone has a question it is answered or at least tried to fix. The slack channel has been good. ...
See full reviewOperations Manager
4 months ago
Verified
... StaynTouch is a User-friendly interface. It is cloud-based solution allows for real time updates, whether from housekeeping or front desk team. This has helped improve communication between and guest satisfaction, as well as saved time in resolving issue ...
See full reviewFront Office Manager
4 months ago
Verified
... Implement a user activity report so the front desk can run it and see what activity the front desk staff have performed during their shift. We believe that having access to this information will ...
See full reviewFront Office Manager
4 months ago
Verified
... STAYNTOUCH IS THE BEST HOTEL SYSTEM AND VERY FRIENDLY USER ...
See full reviewFront Office Manager
4 months ago
Verified
... Implement a user activity report so the front desk can run it and see what activity the front desk staff have performed during their shift. We believe that having access to this information will enhance our workflow and create ...
See full reviewOps
4 months ago
Verified
... Thank you for the aid and the consistent correspondence. ...
See full reviewOps
4 months ago
Verified
... Thank you for the aid and the consistent correspondence. ...
See full reviewOps
4 months ago
Verified
... There is always quick correspondence for any glitches. The ability to speak to a person is pivotal and appreciated immensely. I have worked with other operating systems and such is not the case in ...
See full reviewGeneral Manager
3 months ago
Verified
... Once getting used to using Stayntouch it's actually quite "user friendly". It's much easier to use if you are actually trained via "Hands On" training. ...
See full reviewGeneral Manager
3 months ago
Verified
... StaynTouch is user friendly. Tracking each step you have with a client is important and notes tab lets you do that. Whether the notes are at the company level or at the guest level you can track ...
See full reviewGeneral Manager
3 months ago
Verified
... StaynTouch is user friendly. Tracking each step you have with a client is important and notes tab lets you do that. Whether the notes are at the company level or at the guest level you can track ...
See full reviewGM
3 months ago
Verified
... The house keeping room assignments. Like the way can see the rooms each and what needs done. I like it puts stay overs every three days. I also like the Vip setting so know when those favorites are ...
See full reviewGM
3 months ago
Verified
... I can't move rooms in the tape chart by dragging. Can't look up guests without putting in stay dates. The tax exempt on transactions never matches the tax-exempt report. Would love to see a cash report that show who posted what for daily cash drops. Would be nice on dashboard to see the number of departures for the next day. Using email for username is a long type in when trying to get in to help a guest timeliness shows efficiency and it can slow you down. Same goes for the checking people in it just seems to take longer than our old system it. If i tap it wrong everything is highlighted if I don't drag the stay card up all the way, it hangs down and in the way. I frequently have to go back to billing and charges to print ...
See full reviewGM
3 months ago
Verified
... I can't move rooms in the tape chart by dragging. Can't look up guests without putting in stay dates. The tax exempt on transactions never matches the tax-exempt report. Would love to see a cash ...
See full reviewGeneral Manager
3 months ago
Verified
... I would like them to improve on when a guest makes several reservations in their name that we could change the guest name completely without having to add that person's name as a 2nd person, and the guest folio still shows in original person's name versus the new name. Longer ...
See full reviewDirector of Group Sales
3 months ago
Verified
... I love that we have a place where we can go in case of a team members absence to find all the information for a client so we can assist and nothing will fall through the cracks. ...
See full reviewDirector of Group Sales
3 months ago
Verified
... I love that we have a place where we can go in case of a team members absence to find all the information for a client so we can assist and nothing will fall through the cracks. ...
See full reviewEvent Sales Manager
3 months ago
Verified
... Stayntouch is a great tool to use. It is very easy to understand and helps me stay on top of my groups. ...
See full reviewFitness General Manager
3 months ago
Verified
... StayNTouch helps keep things moving! ...
See full reviewDirector of Event Sales
3 months ago
Verified
... StayNTouch provides user friendly accessibility for managing room blocks and groups to making guest reservations. The ability to have mixed billing for groups while also being able to turn off ...
See full reviewFront desk agent
3 months ago
Verified
... Stay n touch Revitalizes guest experiences through streamlined innovation, mobile check -in , guest kiosks, valances out a busy work day! Smooth check- in and check -outs create meaningful ...
See full reviewFront desk agent
3 months ago
Verified
... Stay n touch Revitalizes guest experiences through streamlined innovation, mobile check -in , guest kiosks, valances out a busy work day! Smooth check- in and check -outs create meaningful interactions. I love the Real-time SMS integration which ensures timely ...
See full reviewFront desk agent
3 months ago
Verified
... Stay n touch Revitalizes guest experiences through streamlined innovation, mobile check -in , guest kiosks, valances out a busy work day! Smooth check- in and check -outs create meaningful interactions. I love the Real-time SMS integration which ensures timely request ...
See full reviewOperations Manager
3 months ago
Verified
... Stayntouch offers a solid hotel property management system (PMS) with many useful features, but there are some areas that could benefit from enhancements to improve the overall user experience. While the platform generally performs well, during periods of high traffic (such as check-in and check-out rush hours), there can be occasional slowdowns. This canlead to delays in front desk operations, which is particularly frustrating for guests and staff during peak times. Improving the system’s ability to handle high volumes of transactions would significantly enhance operational efficiency. Although the interface is intuitive, the ability to customize workflows and fields to better suit individual hotel needs is somewhat limited. Expanding the customization options could allow hotels to tailor the system more specifically to their unique requirements, thereby streamlining operations further. Stayntouch is a cloud based system, which can be a challenge during network outages. Introducing more robust offline functionalities would enable hotels to continue basic operations without interruption, even when internet connectivity is poor or temporarily unavailable. While the customer support team is generally helpful, response times can sometimes lag, particularly during busy periods. Improving support response times or offering a more extensive knowledge base for troubleshooting common issues could alleviate some of the frustrations for users facing urgent problems. The training and onboarding ...
See full reviewOperations Manager
3 months ago
Verified
... Stayntouch excels in delivering an intuitive and easy-to-navigate interface. The touch-friendly, tablet-based design allows staff to quickly learn and adapt to the system, reducing training time and increasing operational efficiency. This modern interface simplifies tasks, enabling staff to focus more on guest interactions rather than backend processes. As a cloud based platform, Stayntouch offers the flexibility to manage operations from anywhere. This is especially helpful ...
See full reviewOperations Manager
3 months ago
Verified
... Stayntouch offers a solid hotel property management system (PMS) with many useful features, but there are some areas that could benefit from enhancements to improve the overall user experience. While the platform generally performs well, during periods of high traffic (such as check-in and check-out rush hours), there can be occasional slowdowns. This canlead to delays in front desk operations, which is particularly frustrating for guests and staff during peak times. Improving the system’s ability to handle high volumes of transactions would significantly enhance operational efficiency. Although the interface is intuitive, the ability to customize workflows and fields to better suit individual hotel needs is somewhat limited. Expanding the customization options could allow hotels to tailor the system more specifically to their unique requirements, thereby streamlining operations further. Stayntouch is a cloud based system, which can be a challenge during network outages. Introducing more robust offline functionalities would enable hotels to continue basic operations without interruption, even when internet connectivity is poor or temporarily unavailable. While the customer support team is generally helpful, response times can sometimes lag, particularly during busy periods. Improving support response times or offering a more extensive knowledge base for troubleshooting common issues could alleviate some of the frustrations for users facing urgent problems. The training and onboarding resources, while helpful, could be more comprehensive. Expanding the range of tutorials ...
See full reviewOperations Manager
3 months ago
Verified
... Stayntouch offers a solid hotel property management system (PMS) with many useful features, but there are some areas that could benefit from enhancements to improve the overall user experience. While the platform generally performs well, during periods of high traffic (such as check-in and check-out rush hours), there can be occasional slowdowns. This canlead to delays in front desk operations, which is particularly frustrating for guests and staff during peak times. Improving the system’s ability to handle high volumes of transactions would significantly enhance operational efficiency. Although the interface is intuitive, the ability to customize workflows and fields to better suit individual hotel needs is somewhat limited. Expanding the customization options could allow hotels to tailor the system more specifically to their unique requirements, thereby streamlining operations further. Stayntouch is a cloud based system, which can be a challenge during network outages. Introducing more robust offline functionalities would enable hotels to continue basic operations without interruption, even when internet connectivity is poor or temporarily unavailable. While the customer support team is generally helpful, response times can sometimes lag ...
See full reviewFront Desk
3 months ago
Verified
... It makes it easy to check guest in with having the credit card saved from when they make the reservation. We are able to book multiple rooms for a guest if need be. They system makes it much easier ...
See full reviewFront Desk
3 months ago
Verified
... Our Credit card reader has not been working since we got this new system which has been quite a pain when we get busy. The Room/ tape chart is not as visually easy to see as our last system & we are unable to view the room diary from our phone which can make it difficult for when our manager is not here, she is not able to help ...
See full reviewRevenue and Marketing Manager, Resorts
2 months ago
Verified
... - They actively listened to our feedback throughout the process, adapting their approach to better suit our specific requirements and concerns. - The training materials provided were comprehensive, making it easy for our staff to revisit concepts at their own pace. - They facilitated interactive training sessions, encouraging participation and ensuring that all team members felt included. - The implementation team shared best practices from other properties, giving us insights that enhanced our operational efficiency. - They effectively communicated updates and changes, ensuring that we were always informed about the project’s progress. - The transition to StayNTouch was remarkably smooth, thanks to the team’s meticulous planning and execution. - They provided invaluable insights into how to leverage the software to enhance guest experience, boosting our overall service quality. - Their expertise in hotel operations was evident, allowing them to anticipate our needs before we even voiced them. - The team helped us establish key performance indicators (KPIs) to measure our success and track improvements over time. - They offered ongoing support options, ensuring we knew how to access assistance whenever needed after the implementation. - The friendly ...
See full reviewRevenue and Marketing Manager, Resorts
2 months ago
Verified
... - They actively listened to our feedback throughout the process, adapting their approach to better suit our specific requirements and concerns. - The training materials provided were comprehensive, making it easy for our staff to revisit concepts at their own pace. - They facilitated interactive training sessions, encouraging participation and ensuring that all team members felt included. - The implementation team shared best practices from other properties, giving us insights that enhanced our operational efficiency. - They effectively communicated updates and changes, ensuring that we were always informed about the project’s progress. - The transition to StayNTouch was remarkably smooth, thanks to the team’s meticulous planning and execution. - They provided invaluable insights into how to leverage the software to enhance guest experience, boosting our overall service quality. - Their expertise in hotel operations was evident, allowing them to anticipate our needs before we even voiced them. - The team helped us establish key performance indicators (KPIs) to measure our success and track improvements over time. - They offered ongoing support options, ensuring we knew how to access assistance whenever needed after the implementation. - The friendly and approachable nature of the team made it easy to build rapport and foster a collaborative environment. - They helped us integrate StayNTouch with our existing systems, ensuring a seamless flow of information across platforms. - The team's commitment to continuous improvement encouraged us to explore additional features that we initially overlooked. - They followed up after implementation to check on our progress, demonstrating their genuine investment in our success. - Their attention to detail in setting up the system minimized the need for troubleshooting after the launch, leading to a smoother experience. - The implementation team celebrated ...
See full reviewRevenue and Marketing Manager, Resorts
2 months ago
Verified
... - They actively listened to our feedback throughout the process, adapting their approach to better suit our specific requirements and concerns. - The training materials provided were comprehensive, making it easy for our staff to revisit concepts at their own pace. - They facilitated interactive training sessions, encouraging participation and ensuring that all team members felt included. - The implementation team shared best practices from other properties, giving us insights that enhanced our operational efficiency. - They effectively communicated updates and changes, ensuring that we were always informed about the project’s progress. - The transition to StayNTouch was remarkably smooth, thanks to the team’s meticulous planning and execution. - They provided invaluable insights into how to leverage the software to enhance guest experience, boosting our overall service quality. - Their expertise in hotel operations was evident, allowing them to anticipate our needs before we even voiced them. - The team helped us establish key performance indicators (KPIs) to measure our success and track improvements over time. - They offered ongoing support options, ensuring we knew how to access assistance whenever needed after the implementation. - The friendly and approachable ...
See full reviewRevenue and Marketing Manager, Resorts
2 months ago
Verified
... - They actively listened to our feedback throughout the process, adapting their approach to better suit our specific requirements and concerns. - The training materials provided were comprehensive, making it easy for our staff to revisit concepts at their own pace. - They facilitated interactive training sessions, encouraging participation and ensuring that all team members felt included. - The implementation team shared best practices from other properties, giving us insights that enhanced our operational efficiency. - They effectively communicated updates and changes, ensuring that we were always informed about the project’s progress. - The transition to StayNTouch was remarkably smooth, thanks to the team’s meticulous planning and execution. - They provided invaluable insights into how to leverage the software to enhance guest experience, boosting our overall service quality. - Their expertise in hotel operations was evident, allowing them to anticipate our needs before we even voiced them. - The team helped us establish key performance indicators (KPIs) to measure our success and track improvements over time. - They offered ongoing support options, ensuring we knew how to access assistance whenever needed after the implementation. - The friendly ...
See full reviewRevenue Manager
1 months ago
Verified
... The simplicity of the system, and how well it fiunctions and connections into our CRS. It will make our job alot easier when everything flows as it should. Thank you to Julia for being our on site trainer ...
See full reviewRevenue Manager
1 months ago
Verified
... The simplicity of the system, and how well it fiunctions and connections into our CRS. It will make our job alot easier when everything flows as it should. Thank you to Julia for being our on site trainer ...
See full reviewRevenue Manager
1 months ago
Verified
... The simplicity of the system, and how well it fiunctions and connections into our CRS. It will make our job alot easier when everything flows as it should. Thank you to Julia for being our on site trainer. She came into quite ...
See full reviewRevenue Manager
1 months ago
Verified
... The simplicity of the system, and how well it fiunctions and connections into our CRS. It will make our job alot easier when everything flows as it should. Thank you to Julia for being our on site ...
See full reviewRevenue Manager
1 months ago
Verified
... The simplicity of the system, and how well it fiunctions and connections into our CRS. It will make our job alot easier when everything flows as it should. Thank you to Julia for being our on site ...
See full reviewGeneral Manager
1 months ago
Verified
... The change over to the SNT system went smoothly. David is a wonderful trainer and a pleasure to work with! ...
See full reviewAutomation
Assisted
Hoteliers often highlight Stayntouch’s automation features for their significant impact on operational efficiency. The system effectively automates various processes, such as billing and reporting, which reduces the need for manual input and minimizes errors. The automation capabilities streamline hotel operations, allowing staff to focus more on guest interactions rather than backend processes. This increased efficiency leads to a smoother check-in and check-out experience for guests and reduces congestion at the front desk. The real-time data updates provided by the automated system are highly valued by hoteliers, as they enable better management of reservations, housekeeping, and guest requests. Overall, these automation features not only enhance the operational workflow within hotels but also contribute to an improved guest experience.
Event Manger
13 months ago
Verified
... Group blocks are easy to manage and update. Having a variety of options when filtering rooming lists has been very helpful. ...
See full reviewRevenue Manager
11 months ago
Verified
... I would like to see all new bookings drop into the system at a glance rather than pulling up a report. ...
See full reviewDirector of Finance
10 months ago
Verified
... Automatically email reporting set up and Account Receivable method of payment ...
See full reviewManager
9 months ago
Verified
... After transitioning our small boutique property, Alpine Inn, to Stayntouch, we couldn't be happier with the decision. Stayntouch has revolutionized the way we manage our hotel operations, offering a level of sophistication and efficiency that was previously beyond our reach. One of the most outstanding aspects of Stayntouch is their exceptional customer service. We were fortunate to have Julia Josephson as our implementation lead, whose expertise and guidance made the transition process remarkably smooth. Despite the occasional challenges that arose during the transition, Julia and the Stayntouch team were always there to provide prompt assistance and ensure that any issues were swiftly addressed. What sets Stayntouch apart is their commitment to staying ...
See full reviewManager
9 months ago
Verified
... After transitioning our small boutique property, Alpine Inn, to Stayntouch, we couldn't be happier with the decision. Stayntouch has revolutionized the way we manage our hotel operations, offering a level of sophistication and efficiency that was previously beyond our reach. One of the most outstanding aspects of Stayntouch is their exceptional customer service. We were fortunate to have Julia Josephson as our implementation lead, whose expertise and guidance made the transition process remarkably smooth. Despite the occasional challenges that arose during the transition, Julia and the Stayntouch team were always there to provide prompt assistance and ensure that any issues were swiftly addressed. What sets Stayntouch apart is their commitment to staying at the forefront of technology ...
See full reviewAGM
9 months ago
Verified
... Julia did a good job keeping on track. learned some great new tricks and happy to have new features turned on to help the team. We were underutilizing some many features now to be able to have add-on for specific days not the whole stay if not needed is wonderful! looking forward to some one on one time with meghan to drill down little more at each specific location to make sure stay n touch is set up the correct way for that property and we are using all the tools the correct way. We should be reaching out the support more than we do as they can help faster. We are excited that we can now get the license plates with pre ...
See full reviewGroup Sales/ Front Desk
8 months ago
Verified
... David T was very willing to help our front desk staff as we transition from Innroad to StaynTouch. ...
See full reviewOperations Manager
7 months ago
Verified
... Ease of use from check-in to check-out. Posting charges very simple. Night audit funtionality is great. ...
See full reviewAssistant General Manager
7 months ago
Verified
... Stayntouch is very user friendly. I love that with the group rooms it automatically builds in shoulder rooms. I like that it automatically adds stayovers service rooms to the boards. I like that ...
See full reviewAssistant General Manager
7 months ago
Verified
... Stayntouch is very user friendly. I love that with the group rooms it automatically builds in shoulder rooms. I like that it automatically adds stayovers service rooms to the boards. I like that ...
See full reviewAssistant General Manager
7 months ago
Verified
... I think the system is really good however Inwould like to move away from authorizations on credit cards and instead move to charging the full balance on folios at checkin. So far I am still learning ...
See full reviewAssistant General Manager
7 months ago
Verified
... Stayntouch is very user friendly. I love that with the group rooms it automatically builds in shoulder rooms. I like that it automatically adds stayovers service rooms to the boards. I like that ...
See full reviewGeneral Manager
6 months ago
Verified
... I love the theme/consistency of the color coding throughout the system. I like that everything in the Stay Card auto saves. I love that you can save a credit card to a Guest's Stay Card for future ...
See full reviewGM
5 months ago
Verified
... We made the switch from skytouch for two properties and David helped us so that both transitions went very smooth. I like many features set up with stayntouch including the routing of the OTA reservations and the DB's. I also really like the custom ...
See full reviewGM
5 months ago
Verified
... We made the switch from skytouch for two properties and David helped us so that both transitions went very smooth. I like many features set up with stayntouch including the routing of the OTA reservations and the DB's. I also really like the custom ...
See full reviewReservation Agent
5 months ago
Verified
... What I liked most about Julia is that she takes the time to explain the system step by step. She asked us if we had any questions so she could give us the method to do it. I recommend going to the knowledge base if we have some questions in the future and can find them. The other part I really like is when the guest ...
See full reviewASSISTANT DIRECTOR OF FINANCE
5 months ago
Verified
... Minor improvements could be made to the process of loading manual balances into the system by using an import template and to be able to split negative postings. ...
See full reviewGeneral Manager
4 months ago
Verified
... At this time I think the Housekeeping Task could be updated. We find it's hard to assign stayover rooms to the housekeepers if they want service daily. It would be nice to have that printed on the ...
See full reviewRegional Director of Operations
4 months ago
Verified
... I think the trainer should have been around longer to answer other questions, some employees were confused on some answers given. ie: some thought the credit cards would batch with shift 4 ...
See full reviewGeneral Manager
4 months ago
Verified
... Entering group rooming lists is a one-by-one manual process. It would be nice to have a feature where you can upload an excel sheet into the system, or if that feature existed in Event Temple and ...
See full reviewDirectir of Sales
4 months ago
Verified
... once the group is turned definite, I cannot add any room type or rate. this becomes a challenge. Reports don't automaticaly print the Room Nights, Revenue & ADR ...
See full reviewDirectir of Sales
4 months ago
Verified
... once the group is turned definite, I cannot add any room type or rate. this becomes a challenge. Reports don't automaticaly print the Room Nights, Revenue & ADR ...
See full reviewDirectir of Sales
4 months ago
Verified
... once the group is turned definite, I cannot add any room type or rate. this becomes a challenge. Reports don't automaticaly print the Room Nights, Revenue & ADR ...
See full reviewChief Engineer
4 months ago
Verified
... All good excelent platform access to guest issues and do a corrective accion.plan summary and share across departments issues that can be completed ...
See full reviewChief Engineer
4 months ago
Verified
... All good excelent platform access to guest issues and do a corrective accion.plan summary and share across departments issues that can be completed ...
See full reviewOperations Manager
4 months ago
Verified
... StayNTouch has streamlined our check-in process, reducing guest wait times. The intuitive interface enables efficient reservation management, improving guest satisfaction. The mobile accessibility ...
See full reviewGeneral Manager
4 months ago
Verified
... There are so many wonderful features with Our New PMS System and Its Impact on Daily Operations, Financial Oversight, and Guest Satisfaction. Where do I begin? This new PMS is different, but in the best way possible—different means better. While it comes with a learning curve, the benefits far outweigh the challenges. The reservation interface is a standout, seamlessly integrating across franchises and making it easier than ever to honor negotiated rates and handle reservations, no matter the state. This streamlined process not only enhances our efficiency but also ensures a smoother, more satisfying experience for our guests. The budgeting feature is another game-changer, giving us full control over our property’s finances like never before. It helps us keep our purchases and revenue on track, allowing us to manage our finances independently without the constant involvement of management companies or investors. Having direct oversight of our financial health enables us to make informed, strategic decisions that elevate our property’s performance. Additionally, features like mobile check-ins and digital ...
See full reviewOps
4 months ago
Verified
... There are many suggestions for improvement listed and should be taken into consideration (more in depth reporting, posting codes, credit allowances, etc). The issues in finding credit card swipes and the variation of last four of credit card through swipe and tap are obstacles to say the least. This becomes an issue for reconciliation. The activity ...
See full reviewOps
4 months ago
Verified
... There are many suggestions for improvement listed and should be taken into consideration (more in depth reporting, posting codes, credit allowances, etc). The issues in finding credit card swipes and ...
See full reviewHuman Resources
4 months ago
Verified
... Stayntouch is easy to navigate and learn. It makes the data easily accessible and straightforward. I like how the system makes the process of managing reservations simple. ...
See full reviewManager
3 months ago
Verified
... Ease of making reservations and tablet friendliness of the system which make it easy to work with when computer not available. ...
See full reviewFront Desk Agent
3 months ago
Verified
... User interface is very simple and easy to teach and learn. Love that I can use it on any device. User friendly. Simplicity. Payment process is easy and clear. I like that its cloud base and not server base. I love that it as so many applications such as self ...
See full reviewFront Desk Agent
3 months ago
Verified
... I think a lot can be improved, for instance running reports, sorting reservations by rate or group code, running report of checking by individuals, having a group dashboard and assign rooms or ...
See full reviewFront Desk Agent
3 months ago
Verified
... I think a lot can be improved, for instance running reports, sorting reservations by rate or group code, running report of checking by individuals, having a group dashboard and assign rooms or ...
See full reviewFitness General Manager
3 months ago
Verified
... Often times when submitting numbers under the accounts tab, it lags. This can become a time consuming task because of it. ...
See full reviewDirector of Event Sales
3 months ago
Verified
... An option to import rooming lists templates for larger room blocks would be a time saver and help ensure accuracy of spelling and check in and check out dates with ease. ...
See full reviewDirector of Event Sales
3 months ago
Verified
... An option to import rooming lists templates for larger room blocks would be a time saver and help ensure accuracy of spelling and check in and check out dates with ease. ...
See full reviewFront desk agent
3 months ago
Verified
... Stay n touch Revitalizes guest experiences through streamlined innovation, mobile check -in , guest kiosks, valances out a busy work day! Smooth check- in and check -outs create meaningful ...
See full reviewFront desk agent
3 months ago
Verified
... Stay n touch Revitalizes guest experiences through streamlined innovation, mobile check -in , guest kiosks, valances out a busy work day! Smooth check- in and check -outs create meaningful ...
See full reviewOperations Manager
3 months ago
Verified
... Stayntouch excels in delivering an intuitive and easy-to-navigate interface. The touch-friendly, tablet-based design allows staff to quickly learn and adapt to the system, reducing training time and increasing operational efficiency. This modern interface simplifies tasks, enabling staff to focus more on guest interactions rather than backend processes ...
See full reviewOperations Manager
3 months ago
Verified
... Stayntouch excels in delivering an intuitive and easy-to-navigate interface. The touch-friendly, tablet-based design allows staff to quickly learn and adapt to the system, reducing training time and ...
See full reviewOperations Manager
3 months ago
Verified
... Stayntouch excels in delivering an intuitive and easy-to-navigate interface. The touch-friendly, tablet-based design allows staff to quickly learn and adapt to the system, reducing training time and increasing operational efficiency. This modern interface simplifies tasks, enabling staff to focus more on guest interactions rather than backend processes. As a cloud based platform, Stayntouch offers the flexibility to manage operations from anywhere. This is especially helpful for managers who need real time access to reports, bookings, and other operational data remotely. It allows for seamless multi device use, which is ideal for fast paced environments like hotels where mobility is key. One of the standout features of Stayntouch is its mobile functionality for guests. Through Stayntouch’s mobile solutions, guests can check in and out via their smartphones, receive updates ...
See full reviewOperations Manager
3 months ago
Verified
... Stayntouch excels in delivering an intuitive and easy-to-navigate interface. The touch-friendly, tablet-based design allows staff to quickly learn and adapt to the system, reducing training time and increasing operational efficiency. This modern interface simplifies tasks, enabling staff to focus more on guest interactions rather than backend processes. As a cloud based platform, Stayntouch offers the flexibility to manage operations from anywhere. This is especially helpful for managers who need real time access to reports, bookings, and other operational data remotely. It allows for seamless multi device use, which is ideal for fast paced environments like hotels where mobility is key. One of the standout features of Stayntouch is its mobile functionality for guests. Through Stayntouch’s mobile solutions, guests can check in and out via their smartphones, receive updates, and make service requests directly, enhancing the guest experience and reducing front desk congestion. Stayntouch integrates effortlessly with many third party systems such as payment gateways, channel managers, and booking engines. This integration capability allows hotels to build a comprehensive tech stack that aligns with their operational needs while streamlining data flow across platforms. The real time data updates and streamlined workflows make it easier for staff to manage reservations, housekeeping, and guest requests. The automation ...
See full reviewFront Desk
3 months ago
Verified
... It makes it easy to check guest in with having the credit card saved from when they make the reservation. We are able to book multiple rooms for a guest if need be. They system makes it much easier for us to check out people for marketplace and bar transactions. I like that we are able to print all of our reports and arrivals much easier then out last system. This system tells us better when the guest has booked with our website or a 3rd party website. It is much more easier to do the housekeeping ...
See full reviewIntegrations
Limited
Hoteliers often emphasize the importance of integrations in Stayntouch's Property Management System. They highlight the need for a wide range of integrations with common systems such as Property Management Systems (PMS), Customer Relationship Management (CRM) systems, and payment processors. Users express a desire for seamless and reliable integrations that work consistently without any syncing issues. There is also a strong emphasis on the ease of setting up these integrations, with some hoteliers noting challenges in this area. Customization of integrations is another key aspect, with users wanting the ability to tailor integrations to their specific operational needs.
Hotel Manager
3 months ago
Verified
... I like te dynamic possibilities tat te system offers that can be change along with business, so we end up having an always effective system. The support is brilliant and always quick and ...
See full reviewHotel Manager
3 months ago
Verified
... I like te dynamic possibilities tat te system offers that can be change along with business, so we end up having an always effective system. The support is brilliant and always quick and ...
See full reviewRVPO
13 months ago
Verified
... It’s very easy to train my teams. They love how intuitive it is compared to other property management systems. The customer service is great and I get all the integrations I needed for no ...
See full reviewOwner
13 months ago
Verified
... I have not experienced any chlallenges with the system and it does far more than I anticipated when it was first installed. We have the option to add other modules such as the booking engine and ...
See full reviewEvent Manger
13 months ago
Verified
... When clicking on each reservation, it would be helpful to have some sort of pop up notification displaying the notes for the group. I've also noticed not everything transfers over to Delphi from ...
See full reviewEvent Manger
13 months ago
Verified
... When clicking on each reservation, it would be helpful to have some sort of pop up notification displaying the notes for the group. I've also noticed not everything transfers over to Delphi from ...
See full reviewAccountant
12 months ago
Verified
... Our team recently switched to SNT form Oracle. I've enjoyed the ease of navigation & accessibility so far. Our implementation consultant, Julia Josephson, made the transition of PMS systems seamless. ...
See full reviewVP of Ops
9 months ago
Verified
... Importing reservations from room master was a big challenge. I recommend in the future to not have properties utilize a Synxis upload and a roomMaster excel import and only do the roomMaster excel ...
See full reviewVP of Ops
9 months ago
Verified
... Importing reservations from room master was a big challenge. I recommend in the future to not have properties utilize a Synxis upload and a roomMaster excel import and only do the roomMaster excel ...
See full reviewVP of Ops
9 months ago
Verified
... Importing reservations from room master was a big challenge. I recommend in the future to not have properties utilize a Synxis upload and a roomMaster excel import and only do the roomMaster excel ...
See full reviewVP of Ops
9 months ago
Verified
... Importing reservations from room master was a big challenge. I recommend in the future to not have properties utilize a Synxis upload and a roomMaster excel import and only do the roomMaster excel ...
See full reviewAGM
9 months ago
Verified
... Julia did a good job keeping on track. learned some great new tricks and happy to have new features turned on to help the team. We were underutilizing some many features now to be able to have add-on for specific ...
See full reviewAGM
9 months ago
Verified
... Julia did a good job keeping on track. learned some great new tricks and happy to have new features turned on to help the team. We were underutilizing some many features now to be able to have add-on for specific days not the whole stay if not needed is wonderful! looking forward to some one on one time with meghan to drill down little more at each specific location to make sure stay n touch is set up the correct way for that property and we are using all the tools the correct way. We should be reaching out the support ...
See full reviewAGM
9 months ago
Verified
... Julia did a good job keeping on track. learned some great new tricks and happy to have new features turned on to help the team. We were underutilizing some many features now to be able to have add-on for specific days not the whole stay if not needed is wonderful! looking forward to some one on one time with meghan to drill down little more at each specific location to make sure stay n touch is set up the correct way for that property and we are using all the tools the correct way. We should be reaching out the support more than we do as they can help faster. We are excited that we can now get the license ...
See full reviewAGM
9 months ago
Verified
... Julia did a good job keeping on track. learned some great new tricks and happy to have new features turned on to help the team. We were underutilizing some many features now to be able to have add-on for specific days not the whole ...
See full reviewGeneral Manager
9 months ago
Verified
... There needs to be a function to accommodate in house guests that will be moving to different room throughout their stay. ...
See full reviewGroup Sales/ Front Desk
8 months ago
Verified
... David T was very willing to help our front desk staff as we transition from Innroad to StaynTouch. ...
See full reviewGM
8 months ago
Verified
... I made a request for interface installation 7 days ago and today it was promptly installed by Julia. She was amazing and patient. She stayed within the scheduled time and made everything work ...
See full reviewCCO
8 months ago
Verified
... Julia was so helpful in helping us solve a specific use case with a dining package at one of our properties. She also took extra time explaining how to implement a newer virtual card routing feature launched after we implemented ...
See full reviewOperations Manager
7 months ago
Verified
... Reports library needs to be expanded. Travel Agent Commissions needs to be easier to use and training provided for this area. Group feature needs to have more flexibility. Tax Exemption should ...
See full reviewAssistant General Manager
7 months ago
Verified
... Great system with a great Support System ...
See full reviewAssistant General Manager
7 months ago
Verified
... Stayntouch is very user friendly. I love that with the group rooms it automatically builds in shoulder rooms. I like that it automatically adds stayovers service rooms to the boards. I like that Stayntouch will take our suggestions into consideration when we come up with things that may better the system. I love that I can access the system from home or whwre ever I am. I like that I can share the system with my sister properties. It wilk be nice yo be able to have employees from our sister properties to jump ...
See full reviewFrontdesk clerk
7 months ago
Verified
... Filtering the arrivals per day and or per reservation sources, would be very helpful. We know you have it as a report, but we would love to see this information directly on the PMS ...
See full reviewGM
5 months ago
Verified
... We made the switch from skytouch for two properties and David helped us so that both transitions went very smooth. I like many features set up with stayntouch including the routing of the OTA ...
See full reviewGM
5 months ago
Verified
... We made the switch from skytouch for two properties and David helped us so that both transitions went very smooth. I like many features set up with stayntouch including the routing of the OTA ...
See full reviewGM
5 months ago
Verified
... We made the switch from skytouch for two properties and David helped us so that both transitions went very smooth. I like many features set up with stayntouch including the routing of the OTA ...
See full reviewFD Supervisor/Maintenance
5 months ago
Verified
... Switching to the Stayntouch system was easy. It’s set up makes reservations a breeze! Super happy with what I see so far!!! ...
See full reviewASSISTANT DIRECTOR OF FINANCE
5 months ago
Verified
... Streamlining Succes the benefits of StayNTouch integration with Julia Josephson ...
See full reviewASSISTANT DIRECTOR OF FINANCE
5 months ago
Verified
... Streamlining Succes the benefits of StayNTouch integration with Julia Josephson ...
See full reviewOperations manager
4 months ago
Verified
... I think it’s a great system and transition perfectly. David T. was great and helped us throughout the whole transition and answered all questions. ...
See full reviewFront desk supervisor
4 months ago
Verified
... Would like to be able to print out confirmations, booking.com reservations always having problems and I can't think of anything else at the moment. ...
See full reviewFront desk supervisor
4 months ago
Verified
... Housekeeping task management, being able to open multiple tabs, easy to navigate, the account section being able to put the products into system and price and having slack to call for help... They ...
See full reviewGeneral Manager
4 months ago
Verified
... Making reservations for our TA cards easier. Making a reservation in the group blocks easier. Looking up past reservations could be easier ...
See full reviewRegional Director of Operations
4 months ago
Verified
... I think the trainer should have been around longer to answer other questions, some employees were confused on some answers given. ie: some thought the credit cards would batch with shift 4 automatically and found out after 225 transactions did not process ...
See full reviewChief Engineer
4 months ago
Verified
... Forecast occupancy blocking rooms following guestreports analysis trends Across the board you can determine the market analysis. Especially when you are in the trend. ...
See full reviewChief Engineer
4 months ago
Verified
... Forecast occupancy blocking rooms following guestreports analysis trends Across the board you can determine the market analysis. Especially when you are in the trend. ...
See full reviewOperations Manager
4 months ago
Verified
... Occasionally, there are glitches that disrupt the flow of operations. Additionally, more customizable reporting features and smoother integration with third-party applications would improve overall ...
See full reviewGeneral Manager
4 months ago
Verified
... There are so many wonderful features with Our New PMS System and Its Impact on Daily Operations, Financial Oversight, and Guest Satisfaction. Where do I begin? This new PMS is different, but in the best way possible—different means better. While it comes with a learning curve, the benefits far outweigh the challenges. The reservation interface is a standout, seamlessly integrating across franchises and making it easier than ever to honor negotiated rates ...
See full reviewGeneral Manager
4 months ago
Verified
... So far i believe when anyone has a question it is answered or at least tried to fix. The slack channel has been good. ...
See full reviewGeneral Manager
4 months ago
Verified
... So far i believe when anyone has a question it is answered or at least tried to fix. The slack channel has been good. ...
See full reviewOperations Manager
4 months ago
Verified
... - Reporting features - Intergration with Third Party - Speed of Customer Service - and Maybe Mobile App Capabilities These improvements could make an excellent system even more adaptable for diverse ...
See full reviewOps
4 months ago
Verified
... There are many suggestions for improvement listed and should be taken into consideration (more in depth reporting, posting codes, credit allowances, etc). The issues in finding credit card swipes and ...
See full reviewGeneral Manager
3 months ago
Verified
... I think it would be much simpler to use if there weren't so many places you have to "click" on to get to your final transaction. ...
See full reviewGeneral Manager
3 months ago
Verified
... StaynTouch is user friendly. Tracking each step you have with a client is important and notes tab lets you do that. Whether the notes are at the company level or at the guest level you can track them. Lots of link ...
See full reviewDirector of Group Sales
3 months ago
Verified
... I love that we have a place where we can go in case of a team members absence to find all the information for a client so we can assist and nothing will fall through the cracks. ...
See full reviewDirector of Group Sales
3 months ago
Verified
... Sometimes Delphi is not speaking with Stayntouch. This makes it difficult to pull up an account, take a payment, get the Master Account number, etc. ...
See full reviewFront Desk Agent
3 months ago
Verified
... User interface is very simple and easy to teach and learn. Love that I can use it on any device. User friendly. Simplicity. Payment process is easy and clear. I like that its cloud base and not ...
See full reviewEngineering Manager
3 months ago
Verified
... Stayntouch could improve its hotel system by enhancing user interface customization options, allowing hotels to tailor the platform to their specific branding and operational needs. Additionally, implementing more robust mobile features could empower staff to manage tasks on-the-go, improving efficiency and guest interaction. Finally, increasing ...
See full reviewEngineering Manager
3 months ago
Verified
... Stayntouch could improve its hotel system by enhancing user interface customization options, allowing hotels to tailor the platform to their specific branding and operational needs. Additionally, implementing more robust mobile features could empower staff to manage tasks on-the-go, improving efficiency and guest interaction. Finally, increasing the breadth of integrations with popular ...
See full reviewEngineering Manager
3 months ago
Verified
... Stayntouch could improve its hotel system by enhancing user interface customization options, allowing hotels to tailor the platform to their specific branding and operational needs. Additionally, implementing more robust mobile features could empower staff to manage tasks on-the-go, improving efficiency and guest interaction. Finally, increasing the breadth of integrations with popular hospitality tools would provide a more seamless ...
See full reviewEngineering Manager
3 months ago
Verified
... Stayntouch could improve its hotel system by enhancing user interface customization options, allowing hotels to tailor the platform to their specific branding and operational needs. Additionally, implementing more robust mobile features could empower staff to manage tasks on-the-go, improving efficiency and guest interaction. Finally, increasing the breadth ...
See full reviewFront desk agent
3 months ago
Verified
... Stay n touch Revitalizes guest experiences through streamlined innovation, mobile check -in , guest kiosks, valances out a busy work day! Smooth check- in and check -outs create meaningful interactions. I love the Real ...
See full reviewOperations Manager
3 months ago
Verified
... Stayntouch excels in delivering an intuitive and easy-to-navigate interface. The touch-friendly, tablet-based design allows staff to quickly learn and adapt to the system, reducing training time and increasing operational efficiency. This modern interface simplifies tasks, enabling staff to focus more on guest interactions rather than backend processes. As a cloud based platform, Stayntouch offers the flexibility to manage operations from anywhere. This is especially helpful for managers who need real time access to reports, bookings, and other operational data remotely. It allows for seamless ...
See full reviewOperations Manager
3 months ago
Verified
... Stayntouch excels in delivering an intuitive and easy-to-navigate interface. The touch-friendly, tablet-based design allows staff to quickly learn and adapt to the system, reducing training time and increasing operational efficiency. This modern interface simplifies tasks, enabling staff to focus more on guest interactions rather than backend processes. As a cloud based platform, Stayntouch offers the flexibility to manage operations from anywhere. This is especially helpful for managers who need real time access to reports, bookings, and other operational data remotely. It allows for seamless multi ...
See full reviewFront Desk
3 months ago
Verified
... It makes it easy to check guest in with having the credit card saved from when they make the reservation. We are able to book multiple rooms for a guest if need be. They system makes it much easier ...
See full reviewRevenue and Marketing Manager, Resorts
2 months ago
Verified
... Exceptional Support and Expertise from the StayNTouch Implementation Team ...
See full reviewRevenue Manager
1 months ago
Verified
... The simplicity of the system, and how well it fiunctions and connections into our CRS. It will make our job alot easier when everything flows as it should. Thank you to Julia for being our on site ...
See full reviewRevenue Manager
1 months ago
Verified
... The simplicity of the system, and how well it fiunctions and connections into our CRS. It will make our job alot easier when everything flows as it should. Thank you to Julia for being our on site ...
See full reviewRevenue Manager
1 months ago
Verified
... The simplicity of the system, and how well it fiunctions and connections into our CRS. It will make our job alot easier when everything flows as it should. Thank you to Julia for being our on site ...
See full reviewValue
Balanced
Hoteliers often find Stayntouch's Property Management System to offer substantial value for money. They appreciate the intuitive and easy-to-navigate user interface, which reduces training time and enhances operational efficiency. The system is commended for its seamless integration with third-party platforms like payment gateways and booking engines, allowing for a comprehensive and aligned tech stack. Users highlight the mobile functionality that enhances guest experiences by enabling check-ins and service requests via smartphones. The real-time data updates and automation of key processes, such as pre-arrival emails and post-stay surveys, are viewed as effective in streamlining operations and boosting productivity. However, some hoteliers note the absence of certain features like seasonal cancellation policies that they hope to see integrated in the future.
Hotel Manager
3 months ago
Verified
... I like te dynamic possibilities tat te system offers that can be change along with business, so we end up having an always effective system. The support is brilliant and always quick and ...
See full reviewDirector of Finance
10 months ago
Verified
... Quick resolution, follow up, outstanding service and knowledge of product, above and beyond on further questions regarding the topic at hand. ...
See full reviewManager
9 months ago
Verified
... After transitioning our small boutique property, Alpine Inn, to Stayntouch, we couldn't be happier with the decision. Stayntouch has revolutionized the way we manage our hotel operations, offering a level of sophistication ...
See full reviewManager
9 months ago
Verified
... After transitioning our small boutique property, Alpine Inn, to Stayntouch, we couldn't be happier with the decision. Stayntouch has revolutionized the way we manage our hotel operations, offering a level of sophistication and efficiency that was previously beyond our reach. One of the most outstanding aspects of Stayntouch is their exceptional customer service. We were fortunate to have Julia Josephson as our implementation lead, whose expertise and guidance made the transition process remarkably smooth. Despite the occasional challenges that arose during the transition, Julia and the Stayntouch team were always there to provide prompt assistance and ensure that any issues were swiftly addressed. What sets Stayntouch apart is their commitment to staying at the forefront ...
See full reviewManager
9 months ago
Verified
... We have been thoroughly impressed with Stayntouch, but like any system, there are a few areas where we believe enhancements could further elevate our experience. Fortunately, Stayntouch offers an ...
See full reviewAGM
9 months ago
Verified
... Julia did a good job keeping on track. learned some great new tricks and happy to have new features turned on to help the team. We were underutilizing some many features now to be able to have add-on ...
See full reviewAGM
9 months ago
Verified
... Julia did a good job keeping on track. learned some great new tricks and happy to have new features turned on to help the team. We were underutilizing some many features now to be able to have add-on ...
See full reviewCCO
8 months ago
Verified
... There was not anything that could be improved about my experience with Julia, it was such a valuable 45 minute call. ...
See full reviewCCO
8 months ago
Verified
... Julia was so helpful in helping us solve a specific use case with a dining package at one of our properties. She also took extra time explaining how to implement a newer virtual card routing feature ...
See full reviewCCO
8 months ago
Verified
... Julia was so helpful in helping us solve a specific use case with a dining package at one of our properties. She also took extra time explaining how to implement a newer virtual card routing feature ...
See full reviewCCO
8 months ago
Verified
... Julia was so helpful in helping us solve a specific use case with a dining package at one of our properties. She also took extra time explaining how to implement a newer virtual card routing feature launched after we implemented Stay N Touch. Julia was passionate about ensuring the success of all the hotel partners ...
See full reviewCCO
8 months ago
Verified
... Julia was so helpful in helping us solve a specific use case with a dining package at one of our properties. She also took extra time explaining how to implement a newer virtual card routing feature ...
See full reviewCCO
8 months ago
Verified
... Julia was so helpful in helping us solve a specific use case with a dining package at one of our properties. She also took extra time explaining how to implement a newer virtual card routing feature launched after we implemented Stay N Touch. Julia was passionate about ensuring the success of all the hotel partners that ...
See full reviewCCO
8 months ago
Verified
... There was not anything that could be improved about my experience with Julia, it was such a valuable 45 minute call. ...
See full reviewCCO
8 months ago
Verified
... There was not anything that could be improved about my experience with Julia, it was such a valuable 45 minute call. ...
See full reviewCCO
8 months ago
Verified
... There was not anything that could be improved about my experience with Julia, it was such a valuable 45 minute call. ...
See full reviewCCO
8 months ago
Verified
... Julia was so helpful in helping us solve a specific use case with a dining package at one of our properties. She also took extra time explaining how to implement a newer virtual card routing feature ...
See full reviewGeneral Manager
7 months ago
Verified
... The PMS is very user friendly and has better support than any other. Cloudbeds could not provide anything close to Stayntouch! Stayntouch has excellent group functionality. The onboarding process is excellent; Galen and Julia are great ...
See full reviewAssistant General Manager
7 months ago
Verified
... Stayntouch is very user friendly. I love that with the group rooms it automatically builds in shoulder rooms. I like that it automatically adds stayovers service rooms to the boards. I like that Stayntouch will take ...
See full reviewAssistant General Manager
7 months ago
Verified
... Stayntouch is very user friendly. I love that with the group rooms it automatically builds in shoulder rooms. I like that it automatically adds stayovers service rooms to the boards. I like that Stayntouch will take our suggestions into consideration when we come up with things that may better the system. I love that I can access the system from home or whwre ever I am. I like that I can share the system with my sister ...
See full reviewFrontdesk clerk
7 months ago
Verified
... The system has a user-friendly interface. I must highlight Natasja's exceptional friendliness, helpfulness, and accommodation during the implementation week. Despite the time difference, she was ...
See full reviewGeneral Manager
6 months ago
Verified
... NATASJA! I had way too many uncertain feelings about the transition, but as soon as I met Natasja, every worry disappeared! She is an amazing teacher, trainer, and person all around. I do like how ...
See full reviewGeneral Manager
6 months ago
Verified
... My name is Valerie Williamson, I am the general manager of the Cobblestone Hotel in Gering, NE. I wanted to take this opportunity to tell you about my and my team's experience with working with Stayntouch this far. Initially, we were not impressed with the module training. Each training is so long and covers so much it is tough to retain anything. Some of the modules are hard to understand and half the time you can not see where the instructor is clicking. So, we were feeling apprehensive about the upcoming in-house training. David ...
See full reviewGeneral Manager
6 months ago
Verified
... My name is Valerie Williamson, I am the general manager of the Cobblestone Hotel in Gering, NE. I wanted to take this opportunity to tell you about my and my team's experience with working with Stayntouch this far. Initially, we were not impressed with the module training. Each training is so long and covers so much it is tough to retain anything. Some of the modules are hard to understand and half the time you can not see where the instructor is clicking. So, we were feeling apprehensive about the upcoming in-house training. David Tanbouz and Matt Beauchamp came to do our in-house training and almost immediately David set me at ease. David is warm, caring, funny, and most of all knowledgeable. David made me feel like we had a true partnership and that he cared as much as I do about the success of this endeavor. As knowledgeable as David is, he does not make a person feel dumb. I have been a trainer for almost every company I have worked for, so I am quite judicious in my critique of trainers. David’s excitement for Stayntouch is contagious. David says, “Wait until you see this!” and “I love this about Stayntouch!” No questions are too dumb or unimportant. The following two weeks after training David was on call and was supportive and helpful to me and my team. You truly have an outstanding team member in David. I have a 70+ year old employee and Matt was so kind and patient with her. She thought he was the greatest. Matt is new to this, but I see potential ...
See full reviewGeneral Manager
6 months ago
Verified
... My name is Valerie Williamson, I am the general manager of the Cobblestone Hotel in Gering, NE. I wanted to take this opportunity to tell you about my and my team's experience with working with Stayntouch this far. Initially, we were not impressed with the module training. Each training is so long and covers so much it is tough to retain anything. Some of the modules are hard to understand and half the time you can not see where the instructor is clicking. So, we were feeling apprehensive about the upcoming in-house training. David Tanbouz and Matt Beauchamp came to do our in-house training and almost immediately David set me at ease. David is warm, caring, funny, and most of all knowledgeable. David made me feel like we had a true partnership and that he cared as much as I do about the success of this endeavor. As knowledgeable as David is, he does not make a person feel dumb. I have been a trainer for almost every company I have worked for, so I am quite judicious in my critique of trainers. David’s excitement for Stayntouch is contagious. David says, “Wait until you see this!” and “I love this about Stayntouch!” No questions are too dumb or unimportant. The following two weeks after training David was on call and was supportive and helpful to me and my team. You truly have an outstanding team member in David. I have a 70+ year old employee and Matt was so kind and patient with her. She thought he was the greatest. Matt is new to this, but I see potential in him with his level of patience and knowledge already. Please know that I have been running short-staffed for some time and I do not have time to write letters positive or negative. So, David’s ability to train and make the conversion ...
See full reviewReservation Agent
5 months ago
Verified
... What I liked most about Julia is that she takes the time to explain the system step by step. She asked us if we had any questions so she could give us the method to do it. I recommend going to the knowledge base if we have some questions in the future and can find them. The other part I really ...
See full reviewASSISTANT DIRECTOR OF FINANCE
5 months ago
Verified
... Streamlining Succes the benefits of StayNTouch integration with Julia Josephson ...
See full reviewActing Manager
5 months ago
Verified
... There was a lot a fear and concern within myself and my staff while approaching this conversion. David Tanbouz, our assigned trainer and conversion agent was an absolute wonder. He eased all of our fears and helped us through the whole process. We felt so blessed to have him help us during a very scary transition. He made himself available to us for any need whatsover. He worked diligently and efficiently to help us meet the necessary goals in order to provide us with the smoothest transition possible. The comparison when speaking to my staff before and after the conversion to our transition is enough to speak volumes to both my and their experience with David. He was more than happy to come to my aid as a young manager and left me with a sense of accomplishment that will not be easily forgotten. I cannot imagine anyone else ever accomplishing what he did during his time with us. Although we faced techinical difficulties, hiccups, and bumps in the road; he helped us through it with a smile on his face. I would be honored to have him stay with us again. My staff and myself truly look forward to continuing to work with him in the future, knowing that he will be a part of the support team moving forward is a comfort beyond measure. I am so very thankful for David and my staff has told me how happy they are that he was the one present in their time of need. In summary, David was exactly what we needed. We could not have asked for a more experienced or knowledgeable advocate. He not only know the system well, he also has a way of explaining it that eases concerns. He made what seemed like an unsurmountable task something accomplishable and a tangible goal for our team. David has a sunny disposition that is unmistakable ...
See full reviewFront Desk Lead
5 months ago
Verified
... Our last PMS did have a button right on the home screen that let me view the whole week's room availability just one click needed. I do miss the ease of that particular function. ...
See full reviewRegional Director of Operations.
4 months ago
Verified
... Natasja, was the best she made sure the entire team was confident in all they are trained in and she followed up with great support and care for the team.. Natasja was excellent in instilling ...
See full reviewRegional Director of Operations.
4 months ago
Verified
... Natasja, was the best she made sure the entire team was confident in all they are trained in and she followed up with great support and care for the team.. Natasja was excellent in instilling confidence and providing exceptional support and care to the entire team, ensuring they were trained proficiently ...
See full reviewRegional Director of Operations.
4 months ago
Verified
... Natasja, was the best she made sure the entire team was confident in all they are trained in and she followed up with great support and care for the team.. Natasja was excellent in instilling ...
See full reviewRegional Director of Operations.
4 months ago
Verified
... Natasja, was the best she made sure the entire team was confident in all they are trained in and she followed up with great support and care for the team.. Natasja was excellent in instilling ...
See full reviewGM
4 months ago
Verified
... Our recent experience with the hotel system conversion tech team was outstanding. From the initial planning stages through to the final implementation, their professionalism and expertise were ...
See full reviewGM
4 months ago
Verified
... I do think so for now but as we learn more we can do better. Thank you so for everything. ...
See full reviewGM
4 months ago
Verified
... I do think so for now but as we learn more we can do better. Thank you so for everything. ...
See full reviewOperations manager
4 months ago
Verified
... I think it’s a great system and transition perfectly. David T. was great and helped us throughout the whole transition and answered all questions. ...
See full reviewGeneral Manager
4 months ago
Verified
... This system has been easier to learn than I anticipated. My staff and I are excited to learn more about this system! ...
See full reviewGeneral Manager
4 months ago
Verified
... This system has been easier to learn than I anticipated. My staff and I are excited to learn more about this system! ...
See full reviewFront desk supervisor
4 months ago
Verified
... Housekeeping task management, being able to open multiple tabs, easy to navigate, the account section being able to put the products into system and price and having slack to call for help... They ...
See full reviewFront desk supervisor
4 months ago
Verified
... Housekeeping task management, being able to open multiple tabs, easy to navigate, the account section being able to put the products into system and price and having slack to call for help... They ...
See full reviewGeneral Manager
4 months ago
Verified
... Its a lot easier and more detailed. The system has brought new light to our hotel here in Wayne ...
See full reviewGeneral Manager
4 months ago
Verified
... Lots to love about this. Which it was easier for walk in reservations and financials. ...
See full reviewFront desk attendant
4 months ago
Verified
... I'd like to be able to unmask CC, create groups, such as meeting room, convention center and group blocks. Also its not easy to do any adjustments and doing direct bill accounts or looking up ...
See full reviewGeneral Manager
4 months ago
Verified
... StayNTouch is extremely user friendly and trainable. Within an hour of training, most Front Desk Associates are able to navigate the platform to complete their scope of work. From a sales ...
See full reviewGeneral Manager
4 months ago
Verified
... StayNTouch is extremely user friendly and trainable. Within an hour of training, most Front Desk Associates are able to navigate the platform to complete their scope of work. From a sales ...
See full reviewDirectir of Sales
4 months ago
Verified
... not very complicated software to use. accomplishes all tasks. one feature is great, web access from anywhere in the world ...
See full reviewDirectir of Sales
4 months ago
Verified
... not very complicated software to use. accomplishes all tasks. one feature is great, web access from anywhere in the world ...
See full reviewDirectir of Sales
4 months ago
Verified
... not very complicated software to use. accomplishes all tasks. one feature is great, web access from anywhere in the world ...
See full reviewDirectir of Sales
4 months ago
Verified
... Easy to learn and easy to use software. ...
See full reviewDirectir of Sales
4 months ago
Verified
... once the group is turned definite, I cannot add any room type or rate. this becomes a challenge. Reports don't automaticaly print the Room Nights, Revenue & ADR ...
See full reviewChief Engineer
4 months ago
Verified
... Forecast occupancy blocking rooms following guestreports analysis trends Across the board you can determine the market analysis. Especially when you are in the trend. ...
See full reviewChief Engineer
4 months ago
Verified
... All good excelent platform access to guest issues and do a corrective accion.plan summary and share across departments issues that can be completed ...
See full reviewOperations Manager
4 months ago
Verified
... StayNTouch has streamlined our check-in process, reducing guest wait times. The intuitive interface enables efficient reservation management, improving guest satisfaction. The mobile accessibility allows staff to assist guests from anywhere on the property, enhancing ...
See full reviewOperations Manager
4 months ago
Verified
... StayNTouch has streamlined our check-in process, reducing guest wait times. The intuitive interface enables efficient reservation management, improving guest satisfaction. The mobile accessibility ...
See full reviewOperations Manager
4 months ago
Verified
... StayNTouch has streamlined our check-in process, reducing guest wait times. The intuitive interface enables efficient reservation management, improving guest satisfaction. The mobile accessibility allows staff to assist guests from anywhere on the property, enhancing overall ...
See full reviewGeneral Manager
4 months ago
Verified
... There are so many wonderful features with Our New PMS System and Its Impact on Daily Operations, Financial Oversight, and Guest Satisfaction. Where do I begin? This new PMS is different, but in the best way possible—different means better. While it comes with a learning curve, the benefits far outweigh the challenges. The reservation interface is a standout, seamlessly integrating across franchises and making it easier than ever to honor negotiated rates and handle reservations, no matter the state. This streamlined process not only enhances our efficiency but also ensures a smoother, more satisfying experience for our guests. The budgeting feature is another game-changer, giving us full control over our property ...
See full reviewGeneral Manager
4 months ago
Verified
... Jury is still out and im sure my staff has ideas of what could be improved as they use it hourly. so far i have been satisfied. ...
See full reviewGeneral Manager
4 months ago
Verified
... Jury is still out and im sure my staff has ideas of what could be improved as they use it hourly. so far i have been satisfied. ...
See full reviewGeneral Manager
4 months ago
Verified
... So far i believe when anyone has a question it is answered or at least tried to fix. The slack channel has been good. ...
See full reviewGeneral Manager
4 months ago
Verified
... Jury is still out and im sure my staff has ideas of what could be improved as they use it hourly. so far i have been satisfied. ...
See full reviewGeneral Manager
4 months ago
Verified
... So far i believe when anyone has a question it is answered or at least tried to fix. The slack channel has been good. ...
See full reviewGeneral Manager
4 months ago
Verified
... Stay n Touch is great due to its simple dashboard that is easy to use and train new users on. Intuitive, to navigate the best feature is the ability to log on anywhere at anytime on any device and ...
See full reviewGeneral Manager
4 months ago
Verified
... Additional reporting, especially concerning housekeeping discrepancies and day use status of rooms. Maybe an app instead of the browser to log in on your phone. ...
See full reviewOperations Manager
4 months ago
Verified
... Efficient and Game- Changing for Our Property Management ...
See full reviewOperations Manager
4 months ago
Verified
... Efficient and Game- Changing for Our Property Management ...
See full reviewFront Office Manager
4 months ago
Verified
... Implement a user activity report so the front desk can run it and see what activity the front desk staff have performed during their shift. We believe that having access to this information will enhance our workflow and create a more accountable ...
See full reviewFront Office Manager
4 months ago
Verified
... Having worked in the industry for over 8 years, I can confidently say that this is the best interface I have ever had the pleasure of using. The ease of navigation, intuitive design, and seamless functionality of the interface have truly enhanced ...
See full reviewFront Office Manager
4 months ago
Verified
... STAYNTOUCH IS THE BEST HOTEL SYSTEM AND VERY FRIENDLY USER ...
See full reviewGuest Service Agent
4 months ago
Verified
... Really not much to improve, maybe introducing pop up alerts and express check outs. Would be nice to have more detailed reprts. ...
See full reviewGuest Service Agent
4 months ago
Verified
... Really not much to improve, maybe introducing pop up alerts and express check outs. Would be nice to have more detailed reprts. ...
See full reviewDirector of Guest Experience
4 months ago
Verified
... I wish there was a way to run a report on returning guests. There's a VIP report, but it would be helpful to see those guests that have stayed with us multiple times, but not flagged as VIPs. I also ...
See full reviewDirector of Guest Experience
4 months ago
Verified
... I wish there was a way to run a report on returning guests. There's a VIP report, but it would be helpful to see those guests that have stayed with us multiple times, but not flagged as VIPs. I also ...
See full reviewDirector of Guest Experience
4 months ago
Verified
... I wish there was a way to run a report on returning guests. There's a VIP report, but it would be helpful to see those guests that have stayed with us multiple times, but not flagged as VIPs. I also ...
See full reviewGM
3 months ago
Verified
... The house keeping room assignments. Like the way can see the rooms each and what needs done. I like it puts stay overs every three days. I also like the Vip setting so know when those favorites are in house and alerts those who does not know customers that they are VIPs. Very much enjoy the add Ons for reservations. It allows quick pickups for plus ...
See full reviewGM
3 months ago
Verified
... The house keeping room assignments. Like the way can see the rooms each and what needs done. I like it puts stay overs every three days. I also like the Vip setting so know when those favorites are in house and alerts those who does not know customers that they are VIPs. Very much enjoy the add Ons for reservations. It allows quick pickups for plus sales at check-in and allows us to customize this is a double ...
See full reviewDirector of Group Sales
3 months ago
Verified
... I love that we have a place where we can go in case of a team members absence to find all the information for a client so we can assist and nothing will fall through the cracks. ...
See full reviewFitness General Manager
3 months ago
Verified
... Easy to do room charges for our sales associates here at the Fitness Center. This ensures a seamless transactions for us and our clients. ...
See full reviewManager on Duty
3 months ago
Verified
... No. This system covers every angle of the Front Office operations. You can literally operate the software in minutes. The speed is unbelievable as well. ...
See full reviewFront desk agent
3 months ago
Verified
... Stay n touch Revitalizes guest experiences through streamlined innovation, mobile check -in , guest kiosks, valances out a busy work day! Smooth check- in and check -outs create meaningful ...
See full reviewFront desk agent
3 months ago
Verified
... Stay n touch Revitalizes guest experiences through streamlined innovation, mobile check -in , guest kiosks, valances out a busy work day! Smooth check- in and check -outs create meaningful interactions. I love the Real-time SMS integration which ensures timely request fulfillment, driving hospitality growth through Stayntouch's forward ...
See full reviewFront desk agent
3 months ago
Verified
... Stay n touch Revitalizes guest experiences through streamlined innovation, mobile check -in , guest kiosks, valances out a busy work day! Smooth check- in and check -outs create meaningful ...
See full reviewFront desk agent
3 months ago
Verified
... Optimizing the day-tripper system would yield considerable benefits. Streamlining the process would alleviate delays and mitigate agent-guest conflicts. Leveraging the system's initial effective ...
See full reviewOperations Manager
3 months ago
Verified
... Stayntouch excels in delivering an intuitive and easy-to-navigate interface. The touch-friendly, tablet-based design allows staff to quickly learn and adapt to the system, reducing training time and increasing ...
See full reviewOperations Manager
3 months ago
Verified
... Stayntouch excels in delivering an intuitive and easy-to-navigate interface. The touch-friendly, tablet-based design allows staff to quickly learn and adapt to the system, reducing training time and increasing operational efficiency. This modern interface simplifies tasks, enabling staff to focus more on guest interactions rather than backend processes. As a cloud based platform, Stayntouch offers the flexibility to manage operations from anywhere. This is especially helpful for managers who need real time access to reports, bookings, and other operational data remotely. It allows for seamless multi device use, which is ideal for fast paced environments like hotels where mobility is key. One of the standout features of Stayntouch is its mobile functionality for guests. Through Stayntouch’s mobile solutions, guests can check in and out via their smartphones, receive updates, and make service requests directly, enhancing the guest experience and reducing front desk congestion. Stayntouch integrates effortlessly with many third party systems such as payment gateways, channel managers, and booking engines. This integration capability allows hotels to build a comprehensive tech stack that aligns with their operational needs while streamlining data flow across platforms. The real time data updates and streamlined workflows make it easier for staff to manage reservations, housekeeping, and guest requests. The automation of key processes, such as pre arrival emails and post stay surveys, helps to boost ...
See full reviewRevenue Manager
1 months ago
Verified
... Theres a few functionalities that previous systems have that this doesn't. For example, seasonal cancellation policies. That would be great ot be on a list for a future improvement. ...
See full reviewController
1 months ago
Verified
... We like the hands on training and set up with David, he has been a huge help to our corporate team and our properties. I love the integrations that we have never been able to use. ...
See full reviewFunctionality
Developing
Hoteliers often note the functionality of Stayntouch’s Property Management System. They praise its core features such as handling bookings and report generation efficiently. While the system generally performs well, some users point out occasional bugs and slowdowns during peak hours. Users appreciate the system's ability to scale with their business needs, though some mention that more feature completeness and customization options would enhance the experience. The software automates many key tasks, simplifying operations like billing and reporting, yet additional enhancements in automation could further improve workflow efficiency. Reporting features provide actionable insights, but users would like more in-depth analytics. Overall, the system supports global operations with features like multi-language and currency options.
General Manager
13 months ago
Verified
... once it's up and running it's fairly simple to use and intuitive. like the guest card feature which helps with recognition for regular guests ...
See full reviewGeneral Manager
13 months ago
Verified
... ad hoc reporting is non existent and i would have hoped for more as it is incredibly valuable to extract data through multiple different filters to ensure we are optimized ...
See full reviewGeneral Manager
13 months ago
Verified
... ad hoc reporting is non existent and i would have hoped for more as it is incredibly valuable to extract data through multiple different filters to ensure we are optimized ...
See full reviewHotel Manager
3 months ago
Verified
... I like te dynamic possibilities tat te system offers that can be change along with business, so we end up having an always effective system. The support is brilliant and always quick and ...
See full reviewHotel Manager
3 months ago
Verified
... Desired feature would be the possibility to make a billed request for an add-on to the system instead of waiting for the likes from other users. ...
See full reviewHotel Manager
3 months ago
Verified
... Desired feature would be the possibility to make a billed request for an add-on to the system instead of waiting for the likes from other users. ...
See full review
13 months ago
Verified
... Sometimes it feels too simple relative to what I am accustomed to and I’m always shocked at how deep the functionality is. ...
See full reviewHotel Manager
13 months ago
Verified
... Visually easy to navigate and quickly pulls information. As an airport hotel, works well with day stays and provides easy intuitive charts for managing room inventory. ...
See full reviewHousekeeping Managaer
13 months ago
Verified
... Ease of use and navigation, As manager I find it incredibly easy to assign tasks for the rooms attendants. Visibly appealing to the eye as it doesn't cause any strain due to clashing color scheme. Mobility ...
See full reviewHousekeeping Managaer
13 months ago
Verified
... Ease of use and navigation, As manager I find it incredibly easy to assign tasks for the rooms attendants. Visibly appealing to the eye as it doesn't cause any strain due to clashing color scheme. Mobility usage is a huge ...
See full reviewHousekeeping Managaer
13 months ago
Verified
... Ease of use and navigation, As manager I find it incredibly easy to assign tasks for the rooms attendants. Visibly appealing to the eye as it doesn't cause any strain due to clashing color scheme. ...
See full reviewFacilities Manager
13 months ago
Verified
... StayNtouch is a user friendly system. Basic functionality with a detail oriented to work with. Web-base makes to access system faster. StayNtouch can work any device and great for the houskeeping ...
See full reviewFacilities Manager
13 months ago
Verified
... StayNtouch for housekeeping point of view would be great to improve on would be great to relocate the rest button right next to the save button. Improve on dayuse on placing check-out time instead of ...
See full reviewFacilities Manager
13 months ago
Verified
... StayNtouch for housekeeping point of view would be great to improve on would be great to relocate the rest button right next to the save button. Improve on dayuse on placing check-out time instead of ...
See full reviewHousekeeping manager
13 months ago
Verified
... Faster load Checkout confirmation buttonMore staff options. More dashboard options. Faster load time. Guest information accessible. Design. ...
See full reviewHousekeeping manager
13 months ago
Verified
... Faster load Checkout confirmation buttonMore staff options. More dashboard options. Faster load time. Guest information accessible. Design. ...
See full reviewHousekeeping manager
13 months ago
Verified
... Faster load Checkout confirmation buttonMore staff options. More dashboard options. Faster load time. Guest information accessible. Design. ...
See full reviewHousekeeping manager
13 months ago
Verified
... Faster load Checkout confirmation buttonMore staff options. More dashboard options. Faster load time. Guest information accessible. Design. ...
See full reviewHousekeeping Manager
13 months ago
Verified
... I appreciate how intuitive user interface is. It's very easy to access varied information across the platform and make changes in real time. ...
See full reviewGeneral Manager
13 months ago
Verified
... StaynTouch is so flexible and great to use when mobile ...
See full reviewGeneral Manager
13 months ago
Verified
... As someone not familiar with front office pos systems. StaynTouch useability made it quick and easy for me to understand our rooms operations. The reporting and dash board makes it easy to have the ...
See full reviewGeneral Manager
13 months ago
Verified
... As someone not familiar with front office pos systems. StaynTouch useability made it quick and easy for me to understand our rooms operations. The reporting and dash board makes it easy to have the information you need at a glance. Also using the app is super ...
See full reviewGeneral Manager
13 months ago
Verified
... As someone not familiar with front office pos systems. StaynTouch useability made it quick and easy for me to understand our rooms operations. The reporting and dash board makes it easy to have the ...
See full reviewEvent Manger
13 months ago
Verified
... When clicking on each reservation, it would be helpful to have some sort of pop up notification displaying the notes for the group. I've also noticed not everything transfers over to Delphi from ...
See full reviewEvent Manger
13 months ago
Verified
... When clicking on each reservation, it would be helpful to have some sort of pop up notification displaying the notes for the group. I've also noticed not everything transfers over to Delphi from Stayntouch and vice versa. It would also be helpful to have a button to check off on the summary page for restrict ...
See full reviewEvent Manger
13 months ago
Verified
... When clicking on each reservation, it would be helpful to have some sort of pop up notification displaying the notes for the group. I've also noticed not everything transfers over to Delphi from Stayntouch and vice versa. It would also be helpful to have a button to check off on the summary ...
See full reviewEvent Manger
13 months ago
Verified
... When clicking on each reservation, it would be helpful to have some sort of pop up notification displaying the notes for the group. I've also noticed not everything transfers over to Delphi from ...
See full reviewFitch Innkeeper
12 months ago
Verified
... I would like the system to show the authorization amount before it asks tor the CC from the guest so that we can explain what it covers. As it is, we have to look at the proforma first and all those ...
See full reviewAccountant
12 months ago
Verified
... The only flaw that I've noticed from an accounting perspective is the lack of folio styles, compared to Opera where we had 16 styles to chose from. Sending a summarized folio can look a bit messy if ...
See full reviewRevenue Manager
11 months ago
Verified
... I would like to see all new bookings drop into the system at a glance rather than pulling up a report. ...
See full reviewDirector of Finance
10 months ago
Verified
... Automatically email reporting set up and Account Receivable method of payment ...
See full reviewManager
9 months ago
Verified
... After transitioning our small boutique property, Alpine Inn, to Stayntouch, we couldn't be happier with the decision. Stayntouch has revolutionized the way we manage our hotel operations, offering a level of sophistication and efficiency that was previously beyond our reach. One of the most outstanding aspects of Stayntouch is their exceptional customer service. We were fortunate to have Julia Josephson as our implementation ...
See full reviewVP of Ops
9 months ago
Verified
... The implementation team was fantastic. Even when we saw some challenges, they were with us the entire way. Thank you to David, Galen and Julia in particular. ...
See full reviewAGM
9 months ago
Verified
... Julia did a good job keeping on track. learned some great new tricks and happy to have new features turned on to help the team. We were underutilizing some many features now to be able to have add-on ...
See full reviewAGM
9 months ago
Verified
... It would have been helpful to see the topics and training guide before hand so people that didn't need group knowledge could have come after that section or schedule are it. the survey before hand ...
See full reviewAGM
9 months ago
Verified
... It would have been helpful to see the topics and training guide before hand so people that didn't need group knowledge could have come after that section or schedule are it. the survey before hand ...
See full reviewAGM
9 months ago
Verified
... Julia did a good job keeping on track. learned some great new tricks and happy to have new features turned on to help the team. We were underutilizing some many features now to be able to have add-on ...
See full reviewAGM
9 months ago
Verified
... Julia did a good job keeping on track. learned some great new tricks and happy to have new features turned on to help the team. We were underutilizing some many features now to be able to have add-on for specific days not the whole stay if not needed is wonderful! looking forward to some one on one time with meghan to drill down little more at each specific location to make sure stay n touch is set up the correct way for that property and we are using all the tools the correct way. We should be reaching out the support more than we do as they can help faster. We are excited that we can now get the license plates with pre-check in and a signature ...
See full reviewAGM
9 months ago
Verified
... Julia did a good job keeping on track. learned some great new tricks and happy to have new features turned on to help the team. We were underutilizing some many features now to be able to have add-on for specific days not the whole stay if not needed is wonderful! looking forward to some one on one time with meghan to drill down little more at each specific location to make sure stay n touch is set up the correct way for that property and we are using all the tools the correct way. We should be reaching out the support more than we do as they can help faster. We are excited that we can now get the license plates with pre-check in and a signature ...
See full reviewAGM
9 months ago
Verified
... Julia did a good job keeping on track. learned some great new tricks and happy to have new features turned on to help the team. We were underutilizing some many features now to be able to have add-on for specific days not the whole stay if not needed is wonderful! looking forward to some one on one time with meghan to drill down little more at each specific location to make sure stay n touch is set up the correct way for that property and we are using all the tools the correct way. We should be reaching out the support more than we do as they can help faster. We are excited that we can now get the license plates with pre ...
See full reviewManager
9 months ago
Verified
... David has been extremely responsive and effective in our go live process. There is no room for improvement. He’s perfect! ...
See full reviewGeneral Manager
9 months ago
Verified
... There needs to be a function to accommodate in house guests that will be moving to different room throughout their stay. ...
See full reviewGeneral Manager
9 months ago
Verified
... There needs to be a function to accommodate in house guests that will be moving to different room throughout their stay. ...
See full reviewGroup Sales/ Front Desk
8 months ago
Verified
... The only thing that would be helpful is being able to see a room number before we have to book. A lot of our hotel guests specify a particular room and I can't check prior to booking. ...
See full reviewGroup Sales/ Front Desk
8 months ago
Verified
... David T was very patient and was able to walk us through any issues. He was always on call even when he didn't have to be. ...
See full reviewGM
8 months ago
Verified
... I made a request for interface installation 7 days ago and today it was promptly installed by Julia. She was amazing and patient. She stayed within the scheduled time and made everything work ...
See full reviewCCO
8 months ago
Verified
... Julia was so helpful in helping us solve a specific use case with a dining package at one of our properties. She also took extra time explaining how to implement a newer virtual card routing feature ...
See full reviewCCO
8 months ago
Verified
... Julia was so helpful in helping us solve a specific use case with a dining package at one of our properties. She also took extra time explaining how to implement a newer virtual card routing feature ...
See full reviewCCO
8 months ago
Verified
... Julia was so helpful in helping us solve a specific use case with a dining package at one of our properties. She also took extra time explaining how to implement a newer virtual card routing feature ...
See full reviewCCO
8 months ago
Verified
... Julia was so helpful in helping us solve a specific use case with a dining package at one of our properties. She also took extra time explaining how to implement a newer virtual card routing feature ...
See full reviewCCO
8 months ago
Verified
... Julia was so helpful in helping us solve a specific use case with a dining package at one of our properties. She also took extra time explaining how to implement a newer virtual card routing feature ...
See full reviewCCO
8 months ago
Verified
... Julia was so helpful in helping us solve a specific use case with a dining package at one of our properties. She also took extra time explaining how to implement a newer virtual card routing feature ...
See full reviewCCO
8 months ago
Verified
... Julia was so helpful in helping us solve a specific use case with a dining package at one of our properties. She also took extra time explaining how to implement a newer virtual card routing feature ...
See full reviewCCO
8 months ago
Verified
... Julia was so helpful in helping us solve a specific use case with a dining package at one of our properties. She also took extra time explaining how to implement a newer virtual card routing feature ...
See full reviewCCO
8 months ago
Verified
... Wonderful Customer Service & Continued Implementation Support ...
See full reviewCCO
8 months ago
Verified
... Julia was so helpful in helping us solve a specific use case with a dining package at one of our properties. She also took extra time explaining how to implement a newer virtual card routing feature ...
See full reviewCCO
8 months ago
Verified
... Julia was so helpful in helping us solve a specific use case with a dining package at one of our properties. She also took extra time explaining how to implement a newer virtual card routing feature launched ...
See full reviewCCO
8 months ago
Verified
... Julia was so helpful in helping us solve a specific use case with a dining package at one of our properties. She also took extra time explaining how to implement a newer virtual card routing feature launched after we implemented Stay N Touch ...
See full reviewGeneral Manager
7 months ago
Verified
... The PMS is very user friendly and has better support than any other. Cloudbeds could not provide anything close to Stayntouch! Stayntouch has excellent group functionality. The onboarding process is ...
See full reviewOperations Manager
7 months ago
Verified
... Reports library needs to be expanded. Travel Agent Commissions needs to be easier to use and training provided for this area. Group feature needs to have more flexibility. Tax Exemption should ...
See full reviewOperations Manager
7 months ago
Verified
... Reports library needs to be expanded. Travel Agent Commissions needs to be easier to use and training provided for this area. Group feature needs to have more flexibility. Tax Exemption should ...
See full reviewAccounting Supervisor
7 months ago
Verified
... The ease to maneuver within the software. The ability to have AP billing invoices and credit reported in real time. ...
See full reviewAccounting Supervisor
7 months ago
Verified
... The ease to maneuver within the software. The ability to have AP billing invoices and credit reported in real time. ...
See full reviewAccounting Supervisor
7 months ago
Verified
... ability to label scheduled report to indicate the data being pulled (eg, "other revenue" or "banquet") as to easily identify in the scheduled reports selection. ...
See full reviewAccounting Supervisor
7 months ago
Verified
... The ease to maneuver within the software. The ability to have AP billing invoices and credit reported in real time. ...
See full reviewAssistant General Manager
7 months ago
Verified
... I think the system is really good however Inwould like to move away from authorizations on credit cards and instead move to charging the full balance on folios at checkin. So far I am still learning ...
See full reviewAssistant General Manager
7 months ago
Verified
... Stayntouch is very user friendly. I love that with the group rooms it automatically builds in shoulder rooms. I like that it automatically adds stayovers service rooms to the boards. I like that ...
See full reviewAssistant General Manager
7 months ago
Verified
... I think the system is really good however Inwould like to move away from authorizations on credit cards and instead move to charging the full balance on folios at checkin. So far I am still learning ...
See full reviewFrontdesk clerk
7 months ago
Verified
... Filtering the arrivals per day and or per reservation sources, would be very helpful. We know you have it as a report, but we would love to see this information directly on the PMS ...
See full reviewFrontdesk clerk
7 months ago
Verified
... Filtering the arrivals per day and or per reservation sources, would be very helpful. We know you have it as a report, but we would love to see this information directly on the PMS ...
See full reviewFrontdesk clerk
7 months ago
Verified
... The system has a user-friendly interface. I must highlight Natasja's exceptional friendliness, helpfulness, and accommodation during the implementation week. Despite the time difference, she was ...
See full reviewGeneral Manager
6 months ago
Verified
... NATASJA! I had way too many uncertain feelings about the transition, but as soon as I met Natasja, every worry disappeared! She is an amazing teacher, trainer, and person all around. I do like how everything in the system ...
See full reviewGeneral Manager
6 months ago
Verified
... Overall the conversion went smoothly and StayNTouch has multiple resources for employees afterward that are done that go far beyond what I expected. ...
See full reviewGeneral Manager
6 months ago
Verified
... Overall the conversion went smoothly and StayNTouch has multiple resources for employees afterward that are done that go far beyond what I expected. ...
See full reviewGeneral Manager
6 months ago
Verified
... Overall the conversion went smoothly and StayNTouch has multiple resources for employees afterward that are done that go far beyond what I expected. ...
See full reviewGeneral Manager
6 months ago
Verified
... I wish StayNTouch could: Send multiple invoices in one email. The search for reservations is a little weird and the date resets every time I am looking for multiple guest from the same day if i backspace the name, but it doesn't do it when I highlight the name, so maybe that is intentional and I just need to get used to it. Also, the power went out and I thought we could login ...
See full reviewGeneral Manager
6 months ago
Verified
... My name is Valerie Williamson, I am the general manager of the Cobblestone Hotel in Gering, NE. I wanted to take this opportunity to tell you about my and my team's experience with working with Stayntouch this far. Initially, we were not impressed with the module training. Each training is so long and covers so much it is tough to retain anything. Some of the modules are hard ...
See full reviewGeneral Manager
6 months ago
Verified
... I love the theme/consistency of the color coding throughout the system. I like that everything in the Stay Card auto saves. I love that you can save a credit card to a Guest's Stay Card for future ...
See full reviewGeneral Manager
6 months ago
Verified
... I love the theme/consistency of the color coding throughout the system. I like that everything in the Stay Card auto saves. I love that you can save a credit card to a Guest's Stay Card for future ...
See full reviewGeneral Manager
6 months ago
Verified
... I do not love all the reports. I do not like that as a manager I cannot delete Notes on a reservation that were made by another user. ...
See full reviewGM
5 months ago
Verified
... We made the switch from skytouch for two properties and David helped us so that both transitions went very smooth. I like many features set up with stayntouch including the routing of the OTA ...
See full reviewGM
5 months ago
Verified
... We made the switch from skytouch for two properties and David helped us so that both transitions went very smooth. I like many features set up with stayntouch including the routing of the OTA reservations and the DB's. I also really like the custom scheduled exported ...
See full reviewGM
5 months ago
Verified
... I think that a better training module needs to be developed for hands on learners. I think that it would be helpful to have support tell us what they are changing instead of just changing it for us. I would like to see a feature where the manager ...
See full reviewGM
5 months ago
Verified
... I think that a better training module needs to be developed for hands on learners. I think that it would be helpful to have support tell us what they are changing instead of just changing it for us. I would like to see a feature where the manager can override a restriction for staff with a password pop up or something like that. That way we wouldn't have to exit ...
See full reviewGM
5 months ago
Verified
... I think that a better training module needs to be developed for hands on learners. I think that it would be helpful to have support tell us what they are changing instead of just changing it for us. I would like to see a feature where the manager ...
See full reviewGM
5 months ago
Verified
... I think that a better training module needs to be developed for hands on learners. I think that it would be helpful to have support tell us what they are changing instead of just changing it for us. I would like to see a feature where the manager can override ...
See full reviewGM
5 months ago
Verified
... I think that a better training module needs to be developed for hands on learners. I think that it would be helpful to have support tell us what they are changing instead of just changing it for us. I would like to see a feature where the manager can override ...
See full reviewFD Supervisor/Maintenance
5 months ago
Verified
... Switching to the Stayntouch system was easy. It’s set up makes reservations a breeze! Super happy with what I see so far!!! ...
See full reviewFD Supervisor/Maintenance
5 months ago
Verified
... Switching to the Stayntouch system was easy. It’s set up makes reservations a breeze! Super happy with what I see so far!!! ...
See full reviewFD Supervisor/Maintenance
5 months ago
Verified
... Switching to the Stayntouch system was easy. It’s set up makes reservations a breeze! Super happy with what I see so far!!! ...
See full reviewFD Supervisor/Maintenance
5 months ago
Verified
... Switching to the Stayntouch system was easy. It’s set up makes reservations a breeze! Super happy with what I see so far!!! ...
See full reviewReservation Agent
5 months ago
Verified
... Julia Josephson is a great consultant .Stayntouch is a great PMS system. ...
See full reviewReservation Agent
5 months ago
Verified
... Julia Josephson is a great consultant .Stayntouch is a great PMS system. ...
See full reviewReservation Agent
5 months ago
Verified
... Julia Josephson is a great consultant .Stayntouch is a great PMS system. ...
See full reviewASSISTANT DIRECTOR OF FINANCE
5 months ago
Verified
... Minor improvements could be made to the process of loading manual balances into the system by using an import template and to be able to split negative postings. ...
See full reviewASSISTANT DIRECTOR OF FINANCE
5 months ago
Verified
... Minor improvements could be made to the process of loading manual balances into the system by using an import template and to be able to split negative postings. ...
See full reviewFront desk
5 months ago
Verified
... Nothing very easy to learn and operate with- much better than opera and the on-site support was very good ! ...
See full reviewGeneral Manager
5 months ago
Verified
... Victor was very patient and did great about helping us find our own way to do & to learn the system. The ability to make reservations 3 different ways. Ease of dividing HK. the ease of Toggling off ...
See full reviewActing Manager
5 months ago
Verified
... A wonderful training and conversion process. ...
See full reviewActing Manager
5 months ago
Verified
... There was a lot a fear and concern within myself and my staff while approaching this conversion. David Tanbouz, our assigned trainer and conversion agent was an absolute wonder. He eased all of our fears and helped us through the whole process. We felt so blessed to have him help us during a very scary transition. He made himself available to us for any need whatsover. He worked diligently and efficiently to help us meet the necessary goals in order to provide us with the smoothest transition possible. The comparison when speaking to my staff before and after the conversion to our transition is enough to speak volumes to both my and their experience with David. He was more than happy to come to my aid as a young manager and left me with a sense of accomplishment that will not be easily forgotten. I cannot imagine anyone else ever accomplishing what he did during his time with us. Although we faced techinical difficulties, hiccups, and bumps in the road; he helped us through it with a smile on his face. I would be honored to have him stay with us again. My staff and myself truly look forward to continuing to work with him in the future ...
See full reviewActing Manager
5 months ago
Verified
... There was a lot a fear and concern within myself and my staff while approaching this conversion. David Tanbouz, our assigned trainer and conversion agent was an absolute wonder. He eased all of our fears and helped us through the whole process. We felt so blessed to have him help us during a very scary transition. He made himself available to us for any need whatsover. He worked diligently and efficiently to help us meet the necessary ...
See full reviewFront Desk Lead
5 months ago
Verified
... Our last PMS did have a button right on the home screen that let me view the whole week's room availability just one click needed. I do miss the ease of that particular function. ...
See full reviewFront Desk Lead
5 months ago
Verified
... Our last PMS did have a button right on the home screen that let me view the whole week's room availability just one click needed. I do miss the ease of that particular function. ...
See full reviewFront Desk Lead
5 months ago
Verified
... StayNtouch is much more modern looking than our old PMS was. Natasja was very a good trainer to help our staff with the transition to the new system. ...
See full reviewOperations manager
4 months ago
Verified
... SNT was extremely effective and easy to implement. Our trainer was amazing, answered all our questions and was super resp ...
See full reviewOperations manager
4 months ago
Verified
... I think it’s a great system and transition perfectly. David T. was great and helped us throughout the whole transition and answered all questions. ...
See full reviewGeneral Manager
4 months ago
Verified
... Ease of navigating through system and ability to find what I am looking for. Ease of making a new reservation. ...
See full reviewGeneral Manager
4 months ago
Verified
... Ability to find past reservations. At our property we find it hard to look up past stays for guests. We would prefer that we did not have to change the date always, instead it would automatically pop ...
See full reviewGeneral Manager
4 months ago
Verified
... Ease of navigating through system and ability to find what I am looking for. Ease of making a new reservation. ...
See full reviewGeneral Manager
4 months ago
Verified
... Ease of navigating through system and ability to find what I am looking for. Ease of making a new reservation. ...
See full reviewGeneral Manager
4 months ago
Verified
... Ability to find past reservations. At our property we find it hard to look up past stays for guests. We would prefer that we did not have to change the date always, instead it would automatically pop ...
See full reviewGeneral Manager
4 months ago
Verified
... This system has been easier to learn than I anticipated. My staff and I are excited to learn more about this system! ...
See full reviewFront desk supervisor
4 months ago
Verified
... Housekeeping task management, being able to open multiple tabs, easy to navigate, the account section being able to put the products into system and price and having slack to call for help... They ...
See full reviewFront desk supervisor
4 months ago
Verified
... Housekeeping task management, being able to open multiple tabs, easy to navigate, the account section being able to put the products into system and price and having slack to call for help... They ...
See full reviewFront desk supervisor
4 months ago
Verified
... Would like to be able to print out confirmations, booking.com reservations always having problems and I can't think of anything else at the moment. ...
See full reviewFront desk supervisor
4 months ago
Verified
... Would like to be able to print out confirmations, booking.com reservations always having problems and I can't think of anything else at the moment. ...
See full reviewGeneral Manager
4 months ago
Verified
... Its a lot easier and more detailed. The system has brought new light to our hotel here in Wayne ...
See full reviewFront Desk
4 months ago
Verified
... The system is easy to understand and has plenty of resources for any sort of problem you can encounter. It's simple and nice to look at. ...
See full reviewFront Desk
4 months ago
Verified
... A preview of any notes from the Arrivals screen would be nice. Having to search each and every reservation to see if they have notes is a little bit of a pain, especially on busy days. Even just a ...
See full reviewFront Desk
4 months ago
Verified
... A preview of any notes from the Arrivals screen would be nice. Having to search each and every reservation to see if they have notes is a little bit of a pain, especially on busy days. Even just a ...
See full reviewFront Desk
4 months ago
Verified
... A preview of any notes from the Arrivals screen would be nice. Having to search each and every reservation to see if they have notes is a little bit of a pain, especially on busy days. Even just a ...
See full reviewFront Desk
4 months ago
Verified
... A preview of any notes from the Arrivals screen would be nice. Having to search each and every reservation to see if they have notes is a little bit of a pain, especially on busy days. Even just a ...
See full reviewFront Desk
4 months ago
Verified
... A preview of any notes from the Arrivals screen would be nice. Having to search each and every reservation to see if they have notes is a little bit of a pain, especially on busy days. Even just a marker ...
See full reviewFront Desk
4 months ago
Verified
... A preview of any notes from the Arrivals screen would be nice. Having to search each and every reservation to see if they have notes is a little bit of a pain, especially on busy days. Even just a marker saying ...
See full reviewFront Desk
4 months ago
Verified
... A preview of any notes from the Arrivals screen would be nice. Having to search each and every reservation to see if they have notes is a little bit of a pain, especially on busy days. Even just a marker saying that there are notes on the Stay ...
See full reviewFront Desk
4 months ago
Verified
... A preview of any notes from the Arrivals screen would be nice. Having to search each and every reservation to see if they have notes is a little bit of a pain, especially on busy days. Even just a ...
See full reviewFront Desk
4 months ago
Verified
... A preview of any notes from the Arrivals screen would be nice. Having to search each and every reservation to see if they have notes is a little bit of a pain, especially on busy days. Even just a ...
See full reviewGeneral Manager
4 months ago
Verified
... The reports are good, the lay out is nice. Checking guest in and out is easy. Some like the system better ...
See full reviewGeneral Manager
4 months ago
Verified
... The reports are good, the lay out is nice. Checking guest in and out is easy. Some like the system better ...
See full reviewGeneral Manager
4 months ago
Verified
... Making reservations for our TA cards easier. Making a reservation in the group blocks easier. Looking up past reservations could be easier ...
See full reviewGeneral Manager
4 months ago
Verified
... Making reservations for our TA cards easier. Making a reservation in the group blocks easier. Looking up past reservations could be easier ...
See full reviewGeneral Manager
4 months ago
Verified
... I like that the system is color coded and easy to view. Creating reservations is simple and there are many ways to create reservations. ...
See full reviewGeneral Manager
4 months ago
Verified
... At this time I think the Housekeeping Task could be updated. We find it's hard to assign stayover rooms to the housekeepers if they want service daily. It would be nice to have that printed on the ...
See full reviewGeneral Manager
4 months ago
Verified
... At this time I think the Housekeeping Task could be updated. We find it's hard to assign stayover rooms to the housekeepers if they want service daily. It would be nice to have that printed on the ...
See full reviewRegional Director of Operations
4 months ago
Verified
... I think the trainer should have been around longer to answer other questions, some employees were confused on some answers given. ie: some thought the credit cards would batch with shift 4 automatically and found out after 225 transactions ...
See full reviewRegional Director of Operations
4 months ago
Verified
... I think the trainer should have been around longer to answer other questions, some employees were confused on some answers given. ie: some thought the credit cards would batch with shift 4 automatically and found out after 225 transactions did not process that was not the case. So when we did process we received several calls from Guests saying they were double ...
See full reviewRegional Director of Operations
4 months ago
Verified
... Natasha was a wonderful person and trained the staff very well. She was very personable. just wished she would have stayed longer for the staff to get a better understanding. ...
See full reviewRegional Director of Operations
4 months ago
Verified
... I think the trainer should have been around longer to answer other questions, some employees were confused on some answers given. ie: some thought the credit cards would batch with shift 4 automatically and found out after 225 transactions ...
See full reviewGeneral Manager
4 months ago
Verified
... Graphics and color system are great way to see the system. Love the availabity page and the drop down menu. ...
See full reviewGeneral Manager
4 months ago
Verified
... Walk in, sending out full invoices with statements on direct bills, ask to save instead of wondering if it save. Some places you have to hit save but others you don't. Hate that to search for an ...
See full reviewGeneral Manager
4 months ago
Verified
... Graphics and color system are great way to see the system. Love the availabity page and the drop down menu. ...
See full reviewGeneral Manager
4 months ago
Verified
... Lots to love about this. Which it was easier for walk in reservations and financials. ...
See full reviewGeneral Manager
4 months ago
Verified
... Walk in, sending out full invoices with statements on direct bills, ask to save instead of wondering if it save. Some places you have to hit save but others you don't. Hate that to search for an ...
See full reviewGeneral Manager
4 months ago
Verified
... Walk in, sending out full invoices with statements on direct bills, ask to save instead of wondering if it save. Some places you have to hit save but others you don't. Hate that to search for an ...
See full reviewGeneral Manager
4 months ago
Verified
... Walk in, sending out full invoices with statements on direct bills, ask to save instead of wondering if it save. Some places you have to hit save but others you don't. Hate that to search for an invoice but have to change ...
See full reviewGeneral Manager
4 months ago
Verified
... Walk in, sending out full invoices with statements on direct bills, ask to save instead of wondering if it save. Some places you have to hit save but others you don't. Hate that to search for an invoice but have to change the date. I cannot just pull up reservations for a certain ...
See full reviewGeneral Manager
4 months ago
Verified
... Lots to love about this. Which it was easier for walk in reservations and financials. ...
See full reviewGeneral Manager
4 months ago
Verified
... Walk in, sending out full invoices with statements on direct bills, ask to save instead of wondering if it save. Some places you have to hit save but others you don't. Hate that to search for an ...
See full reviewGeneral Manager
4 months ago
Verified
... Lots to love about this. Which it was easier for walk in reservations and financials. ...
See full reviewFront desk attendant
4 months ago
Verified
... Housekeeping task sheets that's a nice feature. Moving folio to another bill selection. Typing in a room # to find a guest is good. ...
See full reviewFront desk attendant
4 months ago
Verified
... Housekeeping task sheets that's a nice feature. Moving folio to another bill selection. Typing in a room # to find a guest is good. ...
See full reviewFront desk attendant
4 months ago
Verified
... I'd like to be able to unmask CC, create groups, such as meeting room, convention center and group blocks. Also its not easy to do any adjustments and doing direct bill accounts or looking up ...
See full reviewFront desk attendant
4 months ago
Verified
... I'd like to be able to unmask CC, create groups, such as meeting room, convention center and group blocks. Also its not easy to do any adjustments and doing direct bill accounts or looking up ...
See full reviewFront desk attendant
4 months ago
Verified
... I'd like to be able to unmask CC, create groups, such as meeting room, convention center and group blocks. Also its not easy to do any adjustments and doing direct bill accounts or looking up arrivals. And be able to change ...
See full reviewFront desk attendant
4 months ago
Verified
... I'd like to be able to unmask CC, create groups, such as meeting room, convention center and group blocks. Also its not easy to do any adjustments and doing direct bill accounts or looking up arrivals. And be able to change names on multiple reservations and save ...
See full reviewFront desk attendant
4 months ago
Verified
... Housekeeping task sheets that's a nice feature. Moving folio to another bill selection. Typing in a room # to find a guest is good. ...
See full reviewFront desk attendant
4 months ago
Verified
... I'd like to be able to unmask CC, create groups, such as meeting room, convention center and group blocks. Also its not easy to do any adjustments and doing direct bill accounts or looking up ...
See full reviewFront desk attendant
4 months ago
Verified
... I'd like to be able to unmask CC, create groups, such as meeting room, convention center and group blocks. Also its not easy to do any adjustments and doing direct bill accounts or looking up arrivals ...
See full reviewFront desk attendant
4 months ago
Verified
... Housekeeping task sheets that's a nice feature. Moving folio to another bill selection. Typing in a room # to find a guest is good. ...
See full reviewGeneral Manager
4 months ago
Verified
... StayNTouch is extremely user friendly and trainable. Within an hour of training, most Front Desk Associates are able to navigate the platform to complete their scope of work. From a sales ...
See full reviewDirectir of Sales
4 months ago
Verified
... once the group is turned definite, I cannot add any room type or rate. this becomes a challenge. Reports don't automaticaly print the Room Nights, Revenue & ADR ...
See full reviewDirectir of Sales
4 months ago
Verified
... not very complicated software to use. accomplishes all tasks. one feature is great, web access from anywhere in the world ...
See full reviewDirectir of Sales
4 months ago
Verified
... not very complicated software to use. accomplishes all tasks. one feature is great, web access from anywhere in the world ...
See full reviewDirectir of Sales
4 months ago
Verified
... not very complicated software to use. accomplishes all tasks. one feature is great, web access from anywhere in the world ...
See full reviewDirectir of Sales
4 months ago
Verified
... not very complicated software to use. accomplishes all tasks. one feature is great, web access from anywhere in the world ...
See full reviewDirectir of Sales
4 months ago
Verified
... once the group is turned definite, I cannot add any room type or rate. this becomes a challenge. Reports don't automaticaly print the Room Nights, Revenue & ADR ...
See full reviewDirectir of Sales
4 months ago
Verified
... once the group is turned definite, I cannot add any room type or rate. this becomes a challenge. Reports don't automaticaly print the Room Nights, Revenue & ADR ...
See full reviewDirectir of Sales
4 months ago
Verified
... not very complicated software to use. accomplishes all tasks. one feature is great, web access from anywhere in the world ...
See full reviewRegional Operations
4 months ago
Verified
... I enjoy the ease of using stayntouch. I like the reservation breakdown of guest information and the ease of searching. ...
See full reviewRegional Operations
4 months ago
Verified
... the reporting parameters could be improved so that you can get more of a breakdown if needed in order to be more specific such as credit card findings ...
See full reviewChief Engineer
4 months ago
Verified
... Forecast occupancy blocking rooms following guestreports analysis trends Across the board you can determine the market analysis. Especially when you are in the trend. ...
See full reviewChief Engineer
4 months ago
Verified
... Forecast occupancy blocking rooms following guestreports analysis trends Across the board you can determine the market analysis. Especially when you are in the trend. ...
See full reviewChief Engineer
4 months ago
Verified
... Forecast occupancy blocking rooms following guestreports analysis trends Across the board you can determine the market analysis. Especially when you are in the trend. ...
See full reviewChief Engineer
4 months ago
Verified
... Forecast occupancy blocking rooms following guestreports analysis trends Across the board you can determine the market analysis. Especially when you are in the trend. ...
See full reviewChief Engineer
4 months ago
Verified
... All good excelent platform access to guest issues and do a corrective accion.plan summary and share across departments issues that can be completed ...
See full reviewOperations Manager
4 months ago
Verified
... StayNTouch has streamlined our check-in process, reducing guest wait times. The intuitive interface enables efficient reservation management, improving guest satisfaction. The mobile accessibility allows staff to assist guests from anywhere on the property, enhancing overall ...
See full reviewOperations Manager
4 months ago
Verified
... Occasionally, there are glitches that disrupt the flow of operations. Additionally, more customizable reporting features and smoother integration with third-party applications would improve overall ...
See full reviewDirector of Human Resources
4 months ago
Verified
... Everything- hard to choose just one. Housekeeping tabs, reporting options, check in, check out, group entries, changing room status in the system. ...
See full reviewDirector of Human Resources
4 months ago
Verified
... Everything- hard to choose just one. Housekeeping tabs, reporting options, check in, check out, group entries, changing room status in the system. ...
See full reviewDirector of Human Resources
4 months ago
Verified
... Everything- hard to choose just one. Housekeeping tabs, reporting options, check in, check out, group entries, changing room status in the system. ...
See full reviewDirector of Human Resources
4 months ago
Verified
... Everything- hard to choose just one. Housekeeping tabs, reporting options, check in, check out, group entries, changing room status in the system. ...
See full reviewGeneral Manager
4 months ago
Verified
... There are so many wonderful features with Our New PMS System and Its Impact on Daily Operations, Financial Oversight, and Guest Satisfaction. Where do I begin? This new PMS is different, but in the ...
See full reviewGeneral Manager
4 months ago
Verified
... There have been some complications as well as a few areas of confusion. One that could use improvement is the auto-assigning of rooms. We’ve encountered check-in issues with our ADA rooms due to ...
See full reviewGeneral Manager
4 months ago
Verified
... Jury is still out and im sure my staff has ideas of what could be improved as they use it hourly. so far i have been satisfied. ...
See full reviewGeneral Manager
4 months ago
Verified
... Jury is still out and im sure my staff has ideas of what could be improved as they use it hourly. so far i have been satisfied. ...
See full reviewGeneral Manager
4 months ago
Verified
... Jury is still out and im sure my staff has ideas of what could be improved as they use it hourly. so far i have been satisfied. ...
See full reviewGeneral Manager
4 months ago
Verified
... Additional reporting, especially concerning housekeeping discrepancies and day use status of rooms. Maybe an app instead of the browser to log in on your phone. ...
See full reviewGeneral Manager
4 months ago
Verified
... Additional reporting, especially concerning housekeeping discrepancies and day use status of rooms. Maybe an app instead of the browser to log in on your phone. ...
See full reviewGeneral Manager
4 months ago
Verified
... Additional reporting, especially concerning housekeeping discrepancies and day use status of rooms. Maybe an app instead of the browser to log in on your phone. ...
See full reviewGeneral Manager
4 months ago
Verified
... Stay n Touch is great due to its simple dashboard that is easy to use and train new users on. Intuitive, to navigate the best feature is the ability to log on anywhere at anytime on any device and ...
See full reviewGeneral Manager
4 months ago
Verified
... Stay n Touch is great due to its simple dashboard that is easy to use and train new users on. Intuitive, to navigate the best feature is the ability to log on anywhere at anytime on any device and ...
See full reviewGeneral Manager
4 months ago
Verified
... Stay n Touch is great due to its simple dashboard that is easy to use and train new users on. Intuitive, to navigate the best feature is the ability to log on anywhere at anytime on any device and ...
See full reviewGeneral Manager
4 months ago
Verified
... Stay n Touch is great due to its simple dashboard that is easy to use and train new users on. Intuitive, to navigate the best feature is the ability to log on anywhere at anytime on any device and ...
See full reviewOperations Manager
4 months ago
Verified
... StaynTouch is a User-friendly interface. It is cloud-based solution allows for real time updates, whether from housekeeping or front desk team. This has helped improve communication between and guest ...
See full reviewFront Office Manager
4 months ago
Verified
... Having worked in the industry for over 8 years, I can confidently say that this is the best interface I have ever had the pleasure of using. The ease of navigation, intuitive design, and seamless ...
See full reviewFront Desk Manager
4 months ago
Verified
... Most aspects are great. The only thing that comes to mind are analytics reports for aspects not already in the system such as tracking of certain employee actions. ...
See full reviewFront Desk Manager
4 months ago
Verified
... Most aspects are great. The only thing that comes to mind are analytics reports for aspects not already in the system such as tracking of certain employee actions. ...
See full reviewOps
4 months ago
Verified
... There is always quick correspondence for any glitches. The ability to speak to a person is pivotal and appreciated immensely. I have worked with other operating systems and such is not the case in most instances. The color coded system is simplistic and easy to navigate. Cash handling and adjustments are easy and sensible ...
See full reviewOps
4 months ago
Verified
... There are many suggestions for improvement listed and should be taken into consideration (more in depth reporting, posting codes, credit allowances, etc). The issues in finding credit card swipes and ...
See full reviewOps
4 months ago
Verified
... There are many suggestions for improvement listed and should be taken into consideration (more in depth reporting, posting codes, credit allowances, etc). The issues in finding credit card swipes and the variation of last four of credit card through swipe and tap are obstacles to say the least. This becomes an issue for reconciliation. The activity entries that cant be initially seen or don't showcase a person when an individual dictated an activity are large pitfalls. Room diary allowances and navigation can be improved and it should also be easier to process and create ...
See full reviewOps
4 months ago
Verified
... There is always quick correspondence for any glitches. The ability to speak to a person is pivotal and appreciated immensely. I have worked with other operating systems and such is not the case in ...
See full reviewOps
4 months ago
Verified
... There are many suggestions for improvement listed and should be taken into consideration (more in depth reporting, posting codes, credit allowances, etc). The issues in finding credit card swipes and the variation of last four of credit card through swipe and tap are obstacles to say the least. This becomes an issue for reconciliation. The activity entries that cant be initially seen or don't showcase a person when an individual dictated an activity are large ...
See full reviewOps
4 months ago
Verified
... There are many suggestions for improvement listed and should be taken into consideration (more in depth reporting, posting codes, credit allowances, etc). The issues in finding credit card swipes and ...
See full reviewfront desk agent
4 months ago
Verified
... I think more details reports could be use in order to make my job easier. Also the routing for third party reservation could be coded it instead of having some many names. ...
See full reviewfront desk agent
4 months ago
Verified
... I think more details reports could be use in order to make my job easier. Also the routing for third party reservation could be coded it instead of having some many names. ...
See full reviewGuest Service Agent
4 months ago
Verified
... Easy to accomplish daily tasks, check ins and check outs are a breeze. Never used a better or easier operating system thanStayntouch ...
See full reviewDirector of Guest Experience
4 months ago
Verified
... Easy self check in for when there is a line for a Front Desk Agent. User friendly interface, especially with the Stay Card notes area. ...
See full reviewDirector of Guest Experience
4 months ago
Verified
... Easy self check in for when there is a line for a Front Desk Agent. User friendly interface, especially with the Stay Card notes area. ...
See full reviewDirector of Guest Experience
4 months ago
Verified
... I wish there was a way to run a report on returning guests. There's a VIP report, but it would be helpful to see those guests that have stayed with us multiple times, but not flagged as VIPs. I also ...
See full reviewDirector of Guest Experience
4 months ago
Verified
... I wish there was a way to run a report on returning guests. There's a VIP report, but it would be helpful to see those guests that have stayed with us multiple times, but not flagged as VIPs. I also ...
See full reviewDirector of Guest Experience
4 months ago
Verified
... I wish there was a way to run a report on returning guests. There's a VIP report, but it would be helpful to see those guests that have stayed with us multiple times, but not flagged as VIPs. I also wish that it would just ...
See full reviewDirector of Guest Experience
4 months ago
Verified
... I wish there was a way to run a report on returning guests. There's a VIP report, but it would be helpful to see those guests that have stayed with us multiple times, but not flagged as VIPs. I also wish that it would just sign ...
See full reviewDirector of Guest Experience
4 months ago
Verified
... I wish there was a way to run a report on returning guests. There's a VIP report, but it would be helpful to see those guests that have stayed with us multiple times, but not flagged as VIPs. I also ...
See full reviewDirector of Guest Experience
4 months ago
Verified
... Easy self check in for when there is a line for a Front Desk Agent. User friendly interface, especially with the Stay Card notes area. ...
See full reviewDirector of Guest Experience
4 months ago
Verified
... I wish there was a way to run a report on returning guests. There's a VIP report, but it would be helpful to see those guests that have stayed with us multiple times, but not flagged as VIPs. I also ...
See full reviewDirector of Guest Experience
4 months ago
Verified
... I wish there was a way to run a report on returning guests. There's a VIP report, but it would be helpful to see those guests that have stayed with us multiple times, but not flagged as VIPs. I also wish that it would just sign you out ...
See full reviewHuman Resources
4 months ago
Verified
... Stayntouch is easy to navigate and learn. It makes the data easily accessible and straightforward. I like how the system makes the process of managing reservations simple. ...
See full reviewFront Desk Agent
4 months ago
Verified
... I find this system to be very effective because it makes it easy check in/check out, make reservations as well modify them. ...
See full reviewFront Desk Agent
4 months ago
Verified
... I find this system to be very effective because it makes it easy check in/check out, make reservations as well modify them. ...
See full reviewFront Desk Agent
4 months ago
Verified
... I find this system to be very effective because it makes it easy check in/check out, make reservations as well modify them. ...
See full reviewFront Desk Manager
4 months ago
Verified
... The main screen, dashboard, has all information needed to run the day. Its easy to use and understand, bringing quick results. All reports are clearly written and can be navigated to in a few steps. ...
See full reviewFront Desk Manager
4 months ago
Verified
... The only item I think stayntouch can improve on is having the load time run a bit faster when it comes to Daytripper reservations. ...
See full reviewFront Desk Manager
4 months ago
Verified
... The main screen, dashboard, has all information needed to run the day. Its easy to use and understand, bringing quick results. All reports are clearly written and can be navigated to in a few steps. ...
See full reviewFront Desk Manager
4 months ago
Verified
... Stayntouch is a very simple to understand and easier than many other systems. ...
See full reviewFront Desk Manager
4 months ago
Verified
... The main screen, dashboard, has all information needed to run the day. Its easy to use and understand, bringing quick results. All reports are clearly written and can be navigated to in a few steps. ...
See full reviewFront Desk Manager
4 months ago
Verified
... The only item I think stayntouch can improve on is having the load time run a bit faster when it comes to Daytripper reservations. ...
See full reviewGeneral Manager
3 months ago
Verified
... I think it would be much simpler to use if there weren't so many places you have to "click" on to get to your final transaction. ...
See full reviewManager
3 months ago
Verified
... Groups blocks needs a lot of work here. Signing and saving and making reservations in the block are not easy. Mobile and cel phone operation is not that good. need a lot of improvement. ...
See full reviewManager
3 months ago
Verified
... Groups blocks needs a lot of work here. Signing and saving and making reservations in the block are not easy. Mobile and cel phone operation is not that good. need a lot of improvement. ...
See full reviewManager
3 months ago
Verified
... Groups blocks needs a lot of work here. Signing and saving and making reservations in the block are not easy. Mobile and cel phone operation is not that good. need a lot of improvement. ...
See full reviewManager
3 months ago
Verified
... Ease of making reservations and tablet friendliness of the system which make it easy to work with when computer not available. ...
See full reviewManager
3 months ago
Verified
... Ease of making reservations and tablet friendliness of the system which make it easy to work with when computer not available. ...
See full reviewManager
3 months ago
Verified
... Groups blocks needs a lot of work here. Signing and saving and making reservations in the block are not easy. Mobile and cel phone operation is not that good. need a lot of improvement. ...
See full reviewManager
3 months ago
Verified
... Ease of making reservations and tablet friendliness of the system which make it easy to work with when computer not available. ...
See full reviewManager
3 months ago
Verified
... Groups blocks needs a lot of work here. Signing and saving and making reservations in the block are not easy. Mobile and cel phone operation is not that good. need a lot of improvement. ...
See full reviewGeneral Manager
3 months ago
Verified
... StaynTouch is user friendly. Tracking each step you have with a client is important and notes tab lets you do that. Whether the notes are at the company level or at the guest level you can track ...
See full reviewGeneral Manager
3 months ago
Verified
... StaynTouch is user friendly. Tracking each step you have with a client is important and notes tab lets you do that. Whether the notes are at the company level or at the guest level you can track them. Lots of links in convenient places to locate ...
See full reviewGeneral Manager
3 months ago
Verified
... StaynTouch is user friendly. Tracking each step you have with a client is important and notes tab lets you do that. Whether the notes are at the company level or at the guest level you can track ...
See full reviewGeneral Manager
3 months ago
Verified
... StaynTouch is user friendly. Tracking each step you have with a client is important and notes tab lets you do that. Whether the notes are at the company level or at the guest level you can track ...
See full reviewGeneral Manager
3 months ago
Verified
... StaynTouch is user friendly. Tracking each step you have with a client is important and notes tab lets you do that. Whether the notes are at the company level or at the guest level you can track ...
See full reviewGM
3 months ago
Verified
... The house keeping room assignments. Like the way can see the rooms each and what needs done. I like it puts stay overs every three days. I also like the Vip setting so know when those favorites are ...
See full reviewGM
3 months ago
Verified
... The house keeping room assignments. Like the way can see the rooms each and what needs done. I like it puts stay overs every three days. I also like the Vip setting so know when those favorites are in house and alerts those who does not know customers that they are VIPs. Very much enjoy the add Ons for reservations. It allows quick pickups for plus sales at check-in and allows us to customize this is a double plus. I do enjoy that I can run all the report ...
See full reviewGM
3 months ago
Verified
... I can't move rooms in the tape chart by dragging. Can't look up guests without putting in stay dates. The tax exempt on transactions never matches the tax-exempt report. Would love to see a cash report that show who posted what for daily cash drops. Would be nice on dashboard to see the number of departures for the next day. Using email for username is a long type in when trying to get in to help a guest timeliness shows efficiency and it can slow you down. Same goes for the checking ...
See full reviewGM
3 months ago
Verified
... I can't move rooms in the tape chart by dragging. Can't look up guests without putting in stay dates. The tax exempt on transactions never matches the tax-exempt report. Would love to see a cash report that show who posted what for daily cash drops. Would be nice on dashboard to see the number of departures for the next day. Using email for username is a long type in when trying to get in to help a guest timeliness shows efficiency and it can slow you down. Same goes for the checking people in it just seems to take longer than our old system it. If i tap it wrong everything is highlighted if I don't drag the stay card up all the way, it hangs down and in the way. I frequently ...
See full reviewGM
3 months ago
Verified
... The house keeping room assignments. Like the way can see the rooms each and what needs done. I like it puts stay overs every three days. I also like the Vip setting so know when those favorites are ...
See full reviewGM
3 months ago
Verified
... I can't move rooms in the tape chart by dragging. Can't look up guests without putting in stay dates. The tax exempt on transactions never matches the tax-exempt report. Would love to see a cash report that show who posted what for daily cash drops. Would be nice on dashboard to see the number of departures for the next day. Using email for username is a long type in when trying to get in to help a guest timeliness shows efficiency and it can slow you down. Same goes for the checking people in it just seems to take longer than our old system it. If i tap it wrong everything is highlighted if I don't drag the stay card up all the way, it hangs down and in the way. I frequently have to go back to billing and charges to print registration card would be nice to have it on the stay card. Just lots of little things that slow it down like typing in the city when adding an address old system popped it with entry of Postal code. Another issue we are having is even when prices are set to be suppressed when we go to print or email folios, they are showing the price. we have multiple guest who still have to have the invoice for work to prove they were here, and we have to create a whole new bill just to accommodate. It is also an inconvenience to have to go back and forth on print statue to save a pdf ...
See full reviewGM
3 months ago
Verified
... The house keeping room assignments. Like the way can see the rooms each and what needs done. I like it puts stay overs every three days. I also like the Vip setting so know when those favorites are ...
See full reviewGM
3 months ago
Verified
... The house keeping room assignments. Like the way can see the rooms each and what needs done. I like it puts stay overs every three days. I also like the Vip setting so know when those favorites are in house and alerts those who does not know customers that they are VIPs. Very much enjoy the add Ons for reservations. It allows quick pickups for plus sales at check-in and allows us to customize this is a double plus. I do enjoy that I can run all the reports ...
See full reviewGM
3 months ago
Verified
... I can't move rooms in the tape chart by dragging. Can't look up guests without putting in stay dates. The tax exempt on transactions never matches the tax-exempt report. Would love to see a cash report that show who posted what for daily cash drops. Would be nice on dashboard to see the number of departures for the next day. Using email for username is a long type in when trying to get in to help a guest timeliness shows efficiency and it can slow you down. Same goes for the checking people in it just seems to take longer than our old system it. If i tap it wrong everything is highlighted if I don't drag the stay card up all the way, it hangs down and in the way. I frequently have to go back to billing and charges to print registration card would be nice to have it on the stay card. Just lots of little things that slow it down like typing in the city when adding an address old system popped it with entry of Postal code. Another issue we are having is even when prices are set to be suppressed when we go to print or email folios, they are showing the price. we have multiple guest who still have to have the invoice for work to prove they were here, and we have to create ...
See full reviewGM
3 months ago
Verified
... The house keeping room assignments. Like the way can see the rooms each and what needs done. I like it puts stay overs every three days. I also like the Vip setting so know when those favorites are in house and alerts those who does not know customers that they are VIPs. Very much enjoy the add Ons for reservations. It allows quick ...
See full reviewGM
3 months ago
Verified
... I can't move rooms in the tape chart by dragging. Can't look up guests without putting in stay dates. The tax exempt on transactions never matches the tax-exempt report. Would love to see a cash report that show who posted what for daily cash drops. Would be nice on dashboard to see the number of departures for the next day. Using email for username is a long type in when trying to get in to help a guest timeliness shows efficiency and it can slow you down. Same goes for the checking people in it just seems to take longer than our old system it. If i tap it wrong everything is highlighted if I don't drag the stay card up all the way, it hangs down and in the way. I frequently have to go back to billing and charges to print registration card would be nice to have it on the stay card. Just lots of little things that slow it down like typing in the city when adding an address old system popped it with entry of Postal code. Another issue we are having is even when prices are set to be suppressed when we go to print or email folios, they are showing the price. we have multiple guest who still have to have the invoice for work to prove they were here, and we have to create a whole new bill just to accommodate. It is also an inconvenience to have to go back and forth on print statue to save ...
See full reviewGM
3 months ago
Verified
... I can't move rooms in the tape chart by dragging. Can't look up guests without putting in stay dates. The tax exempt on transactions never matches the tax-exempt report. Would love to see a cash report that show who posted what for daily cash drops. Would be nice on dashboard to see the number of departures for the next day. Using email for username is a long type in when trying to get in to help a guest timeliness shows efficiency and it can slow you down. Same goes for the checking people in it just seems to take longer than our old system it. If i tap it wrong everything is highlighted if I don't drag the stay card up all the way, it hangs down and in the way. I frequently have to go back to billing and charges to print registration card would be nice to have it on the stay card. Just lots of little things that slow it down like typing in the city when adding an address old system popped it with entry of Postal code. Another issue we are having is even when prices ...
See full reviewGM
3 months ago
Verified
... I can't move rooms in the tape chart by dragging. Can't look up guests without putting in stay dates. The tax exempt on transactions never matches the tax-exempt report. Would love to see a cash report that show who posted what for daily cash drops. Would be nice on dashboard to see the number of departures for the next day. Using email for username is a long type in when trying to get in to help a guest timeliness shows efficiency and it can slow you down. Same goes for the checking people in it just seems to take longer than our old system it. If i tap it wrong everything is highlighted if I don't drag the stay card up all the way, it hangs down and in the way. I frequently have to go back to billing and charges to print registration card would be nice to have it on the stay card. Just lots of little things that slow it down like typing in the city when adding an address old system popped it with entry of Postal code. Another issue we are having is even when prices are set to be suppressed when we go to print or email folios, they are showing the price. we have multiple guest who still have to have the invoice for work to prove they were here, and we have to create a whole new ...
See full reviewGeneral Manager
3 months ago
Verified
... I like that you can search a guest by room numbers that they stayed in ...
See full reviewGeneral Manager
3 months ago
Verified
... I like that you can search a guest by room numbers that they stayed in ...
See full reviewGeneral Manager
3 months ago
Verified
... Make a reservation from the calendar screen for the actual dates of the reservation versus making it and having to go back and dates to it. ...
See full reviewGeneral Manager
3 months ago
Verified
... Make a reservation from the calendar screen for the actual dates of the reservation versus making it and having to go back and dates to it. ...
See full reviewGeneral Manager
3 months ago
Verified
... I would like them to improve on when a guest makes several reservations in their name that we could change the guest name completely without having to add that person's name as a 2nd person, and the ...
See full reviewGeneral Manager
3 months ago
Verified
... I would like them to improve on when a guest makes several reservations in their name that we could change the guest name completely without having to add that person's name as a 2nd person, and the ...
See full reviewGeneral Manager
3 months ago
Verified
... I would like them to improve on when a guest makes several reservations in their name that we could change the guest name completely without having to add that person's name as a 2nd person, and the ...
See full reviewDirector of Group Sales
3 months ago
Verified
... I love that we have a place where we can go in case of a team members absence to find all the information for a client so we can assist and nothing will fall through the cracks. ...
See full reviewDirector of Group Sales
3 months ago
Verified
... I love that we have a place where we can go in case of a team members absence to find all the information for a client so we can assist and nothing will fall through the cracks. ...
See full reviewDirector of Group Sales
3 months ago
Verified
... Sometimes Delphi is not speaking with Stayntouch. This makes it difficult to pull up an account, take a payment, get the Master Account number, etc. ...
See full reviewDirector of Group Sales
3 months ago
Verified
... Sometimes Delphi is not speaking with Stayntouch. This makes it difficult to pull up an account, take a payment, get the Master Account number, etc. ...
See full reviewDirector of Group Sales
3 months ago
Verified
... Sometimes Delphi is not speaking with Stayntouch. This makes it difficult to pull up an account, take a payment, get the Master Account number, etc. ...
See full reviewFront Desk Agent
3 months ago
Verified
... I think a lot can be improved, for instance running reports, sorting reservations by rate or group code, running report of checking by individuals, having a group dashboard and assign rooms or ...
See full reviewFront Desk Agent
3 months ago
Verified
... I think a lot can be improved, for instance running reports, sorting reservations by rate or group code, running report of checking by individuals, having a group dashboard and assign rooms or updating ...
See full reviewFront Desk Agent
3 months ago
Verified
... I think a lot can be improved, for instance running reports, sorting reservations by rate or group code, running report of checking by individuals, having a group dashboard and assign rooms or ...
See full reviewFront Desk Agent
3 months ago
Verified
... User interface is very simple and easy to teach and learn. Love that I can use it on any device. User friendly. Simplicity. Payment process is easy and clear. I like that its cloud base and not server base. I love that it as so many ...
See full reviewFitness General Manager
3 months ago
Verified
... Easy to do room charges for our sales associates here at the Fitness Center. This ensures a seamless transactions for us and our clients. ...
See full reviewFitness General Manager
3 months ago
Verified
... Easy to do room charges for our sales associates here at the Fitness Center. This ensures a seamless transactions for us and our clients. ...
See full reviewManager on Duty
3 months ago
Verified
... Property Management System Simplified (PMS) ...
See full reviewManager on Duty
3 months ago
Verified
... What I like most is the simplicity of the system. It's extremely user friendly. Also, most system have you clicking more times to complete the system task. This system is modern, unique and ...
See full reviewManager on Duty
3 months ago
Verified
... What I like most is the simplicity of the system. It's extremely user friendly. Also, most system have you clicking more times to complete the system task. This system is modern, unique and ...
See full reviewManager on Duty
3 months ago
Verified
... Property Management System Simplified (PMS) ...
See full reviewManager on Duty
3 months ago
Verified
... No. This system covers every angle of the Front Office operations. You can literally operate the software in minutes. The speed is unbelievable as well. ...
See full reviewManager on Duty
3 months ago
Verified
... No. This system covers every angle of the Front Office operations. You can literally operate the software in minutes. The speed is unbelievable as well. ...
See full reviewManager on Duty
3 months ago
Verified
... No. This system covers every angle of the Front Office operations. You can literally operate the software in minutes. The speed is unbelievable as well. ...
See full reviewManager on Duty
3 months ago
Verified
... Property Management System Simplified (PMS) ...
See full reviewManager on Duty
3 months ago
Verified
... Property Management System Simplified (PMS) ...
See full reviewDirector of Event Sales
3 months ago
Verified
... StayNTouch provides user friendly accessibility for managing room blocks and groups to making guest reservations. The ability to have mixed billing for groups while also being able to turn off ...
See full reviewDirector of Event Sales
3 months ago
Verified
... StayNTouch provides user friendly accessibility for managing room blocks and groups to making guest reservations. The ability to have mixed billing for groups while also being able to turn off ...
See full reviewDirector of Event Sales
3 months ago
Verified
... StayNTouch provides user friendly accessibility for managing room blocks and groups to making guest reservations. The ability to have mixed billing for groups while also being able to turn off ...
See full reviewDirector of Event Sales
3 months ago
Verified
... StayNTouch provides user friendly accessibility for managing room blocks and groups to making guest reservations. The ability to have mixed billing for groups while also being able to turn off postings and incidentals ...
See full reviewFront desk agent
3 months ago
Verified
... Stayntouch is an Efficient Operating System! ...
See full reviewFront desk agent
3 months ago
Verified
... Stay n touch Revitalizes guest experiences through streamlined innovation, mobile check -in , guest kiosks, valances out a busy work day! Smooth check- in and check -outs create meaningful ...
See full reviewFront desk agent
3 months ago
Verified
... Stay n touch Revitalizes guest experiences through streamlined innovation, mobile check -in , guest kiosks, valances out a busy work day! Smooth check- in and check -outs create meaningful ...
See full reviewFront desk agent
3 months ago
Verified
... Stay n touch Revitalizes guest experiences through streamlined innovation, mobile check -in , guest kiosks, valances out a busy work day! Smooth check- in and check -outs create meaningful ...
See full reviewFront desk agent
3 months ago
Verified
... Optimizing the day-tripper system would yield considerable benefits. Streamlining the process would alleviate delays and mitigate agent-guest conflicts. Leveraging the system's initial effective ...
See full reviewOperations Manager
3 months ago
Verified
... Stayntouch excels in delivering an intuitive and easy-to-navigate interface. The touch-friendly, tablet-based design allows staff to quickly learn and adapt to the system, reducing training time and ...
See full reviewOperations Manager
3 months ago
Verified
... Stayntouch offers a solid hotel property management system (PMS) with many useful features, but there are some areas that could benefit from enhancements to improve the overall user experience. While the platform generally performs well, during periods of high traffic (such as check-in and check-out rush hours), there can be occasional slowdowns. This canlead to delays in front desk operations, which is particularly frustrating for guests and staff during peak times. Improving the system’s ability to handle high volumes of transactions would significantly enhance operational efficiency. Although the interface is intuitive, the ability to customize workflows and fields to better suit individual hotel needs is somewhat limited. Expanding the customization options could allow hotels to tailor the system more specifically to their unique requirements, thereby streamlining operations further. Stayntouch is a cloud based system, which can be a challenge during network outages. Introducing more robust offline ...
See full reviewOperations Manager
3 months ago
Verified
... Stayntouch offers a solid hotel property management system (PMS) with many useful features, but there are some areas that could benefit from enhancements to improve the overall user experience. While the platform generally performs well, during periods of high traffic (such as check-in and check-out rush hours), there can be occasional ...
See full reviewOperations Manager
3 months ago
Verified
... Stayntouch excels in delivering an intuitive and easy-to-navigate interface. The touch-friendly, tablet-based design allows staff to quickly learn and adapt to the system, reducing training time and increasing operational efficiency. This modern interface simplifies tasks, enabling staff to focus more on guest interactions rather than backend processes. As a cloud based platform, Stayntouch offers the flexibility to manage operations from anywhere. This is especially helpful for managers who need real time access to reports, bookings, and other operational data remotely. It allows for seamless multi device use, which is ideal for fast paced environments like hotels where mobility is key. One of the standout features of Stayntouch is its mobile functionality for guests. Through Stayntouch’s mobile solutions, guests can check in and out via their smartphones, receive updates, and make service requests directly, enhancing the guest experience and reducing front desk congestion. Stayntouch integrates effortlessly with many third party systems such as payment gateways, channel managers, and booking engines. This integration capability allows hotels to build a comprehensive tech stack that aligns with their operational needs while streamlining data flow across platforms. The real time data updates and streamlined workflows ...
See full reviewOperations Manager
3 months ago
Verified
... Stayntouch offers a solid hotel property management system (PMS) with many useful features, but there are some areas that could benefit from enhancements to improve the overall user experience. While the platform generally performs well, during periods of high traffic (such as check-in and check-out rush hours), there can be occasional slowdowns. This canlead to delays in front desk operations, which is particularly frustrating for guests and staff during peak times. Improving the system’s ability to handle high volumes of transactions would significantly enhance operational efficiency. Although the interface is intuitive, the ability to customize workflows and fields to better suit individual hotel needs is somewhat limited. Expanding the customization options could allow hotels to tailor the system more specifically to their unique requirements, thereby streamlining operations further. Stayntouch is a cloud based system, which can be a challenge during network ...
See full reviewOperations Manager
3 months ago
Verified
... Stayntouch excels in delivering an intuitive and easy-to-navigate interface. The touch-friendly, tablet-based design allows staff to quickly learn and adapt to the system, reducing training time and ...
See full reviewOperations Manager
3 months ago
Verified
... Stayntouch offers a solid hotel property management system (PMS) with many useful features, but there are some areas that could benefit from enhancements to improve the overall user experience. While the platform generally performs well, during periods of high traffic (such as check-in and check-out rush hours), there can be occasional slowdowns. This canlead to delays in front desk operations, which is particularly frustrating for guests and staff during peak times. Improving the system’s ability to handle high volumes of transactions would significantly enhance operational efficiency. Although the interface is intuitive, the ability to customize workflows and fields to better suit individual hotel needs is somewhat limited. Expanding the customization options could allow hotels to tailor the system more specifically to their unique requirements, thereby streamlining operations further. Stayntouch is a cloud based system, which can be a challenge during network outages. Introducing more robust ...
See full reviewOperations Manager
3 months ago
Verified
... Stayntouch excels in delivering an intuitive and easy-to-navigate interface. The touch-friendly, tablet-based design allows staff to quickly learn and adapt to the system, reducing training time and increasing operational efficiency. This modern interface simplifies tasks, enabling staff to focus more ...
See full reviewFront Desk
3 months ago
Verified
... Our Credit card reader has not been working since we got this new system which has been quite a pain when we get busy. The Room/ tape chart is not as visually easy to see as our last system & we are unable to view the room diary from our phone which can make it difficult for when our manager is not here, she is not able to help us when she is off. Also sometimes when we need to change the guest dates of arrival or to extend the stay it will not let us press the confirm ...
See full reviewFront Desk
3 months ago
Verified
... It makes it easy to check guest in with having the credit card saved from when they make the reservation. We are able to book multiple rooms for a guest if need be. They system makes it much easier for us to check out people for marketplace and bar transactions. I like that we are able to print all of our reports ...
See full reviewFront Desk
3 months ago
Verified
... It makes it easy to check guest in with having the credit card saved from when they make the reservation. We are able to book multiple rooms for a guest if need be. They system makes it much easier ...
See full reviewRevenue and Marketing Manager, Resorts
2 months ago
Verified
... - They actively listened to our feedback throughout the process, adapting their approach to better suit our specific requirements and concerns. - The training materials provided were comprehensive, ...
See full reviewRevenue and Marketing Manager, Resorts
2 months ago
Verified
... - They actively listened to our feedback throughout the process, adapting their approach to better suit our specific requirements and concerns. - The training materials provided were comprehensive, ...
See full reviewRevenue and Marketing Manager, Resorts
2 months ago
Verified
... One area for improvement would be to provide a comprehensive check-off list of required action items for the implementation. This would help ensure that each step is clearly outlined, trackable, and ...
See full reviewHouse Manager
1 months ago
Verified
... Nothing to improve at all, everything was wonderful! Thank you for making the transition onto the new system a breeze! ...
See full reviewRevenue Manager
1 months ago
Verified
... The simplicity of the system, and how well it fiunctions and connections into our CRS. It will make our job alot easier when everything flows as it should. Thank you to Julia for being our on site trainer. She came into quite ...
See full reviewRevenue Manager
1 months ago
Verified
... Theres a few functionalities that previous systems have that this doesn't. For example, seasonal cancellation policies. That would be great ot be on a list for a future improvement. ...
See full reviewRevenue Manager
1 months ago
Verified
... Theres a few functionalities that previous systems have that this doesn't. For example, seasonal cancellation policies. That would be great ot be on a list for a future improvement. ...
See full reviewGeneral Manager
1 months ago
Verified
... The change over to the SNT system went smoothly. David is a wonderful trainer and a pleasure to work with! ...
See full reviewUser Interface
Functional
Hoteliers often note that StayNTouch's user interface is intuitive and easy to navigate. The menus and features are straightforward, allowing users to find and use what they need with minimal training. The design is modern and visually appealing, featuring vibrant color coding which aids in differentiating various tasks and screens. The interface is highly responsive, although there are occasional mentions of lag, particularly in specific functions like account tab operations. Users appreciate the system's mobile compatibility, which is particularly beneficial for managing operations on the go, although improvements can be made for mobile operations such as viewing the room diary. Customizability is another strong point, with users being able to personalize elements like dashboards to suit operational needs. Clarity of information is generally highlighted, with data and details well-organized, though some users wish for more accessible knowledge base links within the app. Overall, StayNTouch's user interface stands out for its ease of use, making it accessible for first-time users and simplifying operations across various touchpoints.
Housekeeping Managaer
13 months ago
Verified
... Ease of use and navigation, As manager I find it incredibly easy to assign tasks for the rooms attendants. Visibly appealing to the eye as it doesn't cause any strain due to clashing color scheme. ...
See full reviewHousekeeping Managaer
13 months ago
Verified
... Ease of use and navigation, As manager I find it incredibly easy to assign tasks for the rooms attendants. Visibly appealing to the eye as it doesn't cause any strain due to clashing color scheme. Mobility usage is a huge plus as we can update the rooms as we go throughout the floor. No need to wait for managers to come downstairs and update the rooms in batches. I like the organized ...
See full reviewFacilities Manager
13 months ago
Verified
... StayNtouch for housekeeping point of view would be great to improve on would be great to relocate the rest button right next to the save button. Improve on dayuse on placing check-out time instead of ...
See full reviewFacilities Manager
13 months ago
Verified
... StayNtouch for housekeeping point of view would be great to improve on would be great to relocate the rest button right next to the save button. Improve on dayuse on placing check-out time instead of ...
See full reviewFacilities Manager
13 months ago
Verified
... StayNtouch for housekeeping point of view would be great to improve on would be great to relocate the rest button right next to the save button. Improve on dayuse on placing check-out time instead of shaded ...
See full reviewHousekeeping manager
13 months ago
Verified
... Easy to use. Very easy to learn. Very detailed. Shows all guest info easily . Very colorful . ...
See full reviewHousekeeping manager
13 months ago
Verified
... Easy to use. Very easy to learn. Very detailed. Shows all guest info easily . Very colorful . ...
See full reviewHousekeeping Manager
13 months ago
Verified
... I would appreciate the ability to easily access StayNTouch from a smartphone more intuitively. The useability of mobile desktop version of StayNTouch leaves much to be desired. ...
See full reviewFitch Innkeeper
12 months ago
Verified
... I would like the system to show the authorization amount before it asks tor the CC from the guest so that we can explain what it covers. As it is, we have to look at the proforma first and all those ...
See full reviewFitch Innkeeper
12 months ago
Verified
... I would like the system to show the authorization amount before it asks tor the CC from the guest so that we can explain what it covers. As it is, we have to look at the proforma first and all those ...
See full reviewFitch Innkeeper
12 months ago
Verified
... I would like the system to show the authorization amount before it asks tor the CC from the guest so that we can explain what it covers. As it is, we have to look at the proforma first and all those steps take time. More time to train on the actual system before going Live when routing, housekeepers, add on codes and accounts were still not set up. The online academy just isn't enough. Luckily David was there for a bit for some questions during back to back check ins with hiccups. + I would like the numbers ...
See full reviewFitch Innkeeper
12 months ago
Verified
... I would like the system to show the authorization amount before it asks tor the CC from the guest so that we can explain what it covers. As it is, we have to look at the proforma first and all those steps take time. More time to train on the actual system before going Live when routing, housekeepers, add on codes and accounts were still not set up. The online academy just isn't enough. Luckily David was there for a bit for some questions during back to back check ins with hiccups. + I would like the numbers pad on the keyboard to work with the addition ...
See full reviewAccountant
12 months ago
Verified
... The only flaw that I've noticed from an accounting perspective is the lack of folio styles, compared to Opera where we had 16 styles to chose from. Sending a summarized folio can look a bit messy if ...
See full reviewAccountant
12 months ago
Verified
... The only flaw that I've noticed from an accounting perspective is the lack of folio styles, compared to Opera where we had 16 styles to chose from. Sending a summarized folio can look a bit messy if ...
See full reviewRevenue Manager
11 months ago
Verified
... Our SNT representative Julia Josephson stayed with us for a week and was available 24/7 to train our team at both of our properties. Her expertise and patience is truly a gift. ...
See full reviewRevenue Manager
11 months ago
Verified
... I like the easy access to both properties rather than signing in and out separately as in the former PMS. ...
See full reviewRevenue Manager
11 months ago
Verified
... I would like to see all new bookings drop into the system at a glance rather than pulling up a report. ...
See full reviewAGM
9 months ago
Verified
... It would have been helpful to see the topics and training guide before hand so people that didn't need group knowledge could have come after that section or schedule are it. the survey before hand ...
See full reviewAGM
9 months ago
Verified
... It would have been helpful to see the topics and training guide before hand so people that didn't need group knowledge could have come after that section or schedule are it. the survey before hand could have had the sections ...
See full reviewAGM
9 months ago
Verified
... It would have been helpful to see the topics and training guide before hand so people that didn't need group knowledge could have come after that section or schedule are it. the survey before hand ...
See full reviewAGM
9 months ago
Verified
... It would have been helpful to see the topics and training guide before hand so people that didn't need group knowledge could have come after that section or schedule are it. the survey before hand ...
See full reviewAGM
9 months ago
Verified
... Julia did a good job keeping on track. learned some great new tricks and happy to have new features turned on to help the team. We were underutilizing some many features now to be able to have add-on for specific days not the whole stay if not needed ...
See full reviewAGM
9 months ago
Verified
... It would have been helpful to see the topics and training guide before hand so people that didn't need group knowledge could have come after that section or schedule are it. the survey before hand ...
See full reviewAGM
9 months ago
Verified
... It would have been helpful to see the topics and training guide before hand so people that didn't need group knowledge could have come after that section or schedule are it. the survey before hand could have had the sections listed and the attendize ...
See full reviewOperations Manager
7 months ago
Verified
... Ease of use from check-in to check-out. Posting charges very simple. Night audit funtionality is great. ...
See full reviewOperations Manager
7 months ago
Verified
... Reports library needs to be expanded. Travel Agent Commissions needs to be easier to use and training provided for this area. Group feature needs to have more flexibility. Tax Exemption should ...
See full reviewAccounting Supervisor
7 months ago
Verified
... The ease to maneuver within the software. The ability to have AP billing invoices and credit reported in real time. ...
See full reviewAccounting Supervisor
7 months ago
Verified
... ability to label scheduled report to indicate the data being pulled (eg, "other revenue" or "banquet") as to easily identify in the scheduled reports selection. ...
See full reviewAssistant General Manager
7 months ago
Verified
... Stayntouch is very user friendly. I love that with the group rooms it automatically builds in shoulder rooms. I like that it automatically adds stayovers service rooms to the boards. I like that ...
See full reviewAssistant General Manager
7 months ago
Verified
... Great system with a great Support System ...
See full reviewGeneral Manager
6 months ago
Verified
... NATASJA! I had way too many uncertain feelings about the transition, but as soon as I met Natasja, every worry disappeared! She is an amazing teacher, trainer, and person all around. I do like how everything in the system flows. Maybe it's the graphic ...
See full reviewGeneral Manager
6 months ago
Verified
... Overall the conversion went smoothly and StayNTouch has multiple resources for employees afterward that are done that go far beyond what I expected. ...
See full reviewGeneral Manager
6 months ago
Verified
... I wish StayNTouch could: Send multiple invoices in one email. The search for reservations is a little weird and the date resets every time I am looking for multiple guest from the same day if i backspace the name, but it doesn't do it when I highlight the name, so maybe that is intentional and I just need to get used to it. Also, the power went out and I thought we could login on our phones or tablets until power was restored. Turns out most features aren't very functional on a mobile device. The screen is cut off or features are all together absent (settings). The room ...
See full reviewGeneral Manager
6 months ago
Verified
... I wish StayNTouch could: Send multiple invoices in one email. The search for reservations is a little weird and the date resets every time I am looking for multiple guest from the same day if i ...
See full reviewGeneral Manager
6 months ago
Verified
... My name is Valerie Williamson, I am the general manager of the Cobblestone Hotel in Gering, NE. I wanted to take this opportunity to tell you about my and my team's experience with working with Stayntouch this far. Initially, we were not impressed with the module training. Each training is so long and covers so much it is tough to retain anything. Some of the modules are hard to understand and half the time you can not see where the instructor ...
See full reviewGeneral Manager
6 months ago
Verified
... I do not love all the reports. I do not like that as a manager I cannot delete Notes on a reservation that were made by another user. ...
See full reviewGM
5 months ago
Verified
... We made the switch from skytouch for two properties and David helped us so that both transitions went very smooth. I like many features set up with stayntouch including the routing of the OTA reservations and the DB's. I also really like the custom scheduled exported reports. The reservation making ...
See full reviewGM
5 months ago
Verified
... We made the switch from skytouch for two properties and David helped us so that both transitions went very smooth. I like many features set up with stayntouch including the routing of the OTA reservation ...
See full reviewGM
5 months ago
Verified
... The room diary could be more like the tape chart in skytouch with a drag and drop feature to allow movement between rooms. ...
See full reviewGM
5 months ago
Verified
... We made the switch from skytouch for two properties and David helped us so that both transitions went very smooth. I like many features set up with stayntouch including the routing of the OTA reservations and the DB's. I also really like the custom scheduled exported reports. The reservation making process is also very easy that even our inexperienced ...
See full reviewGM
5 months ago
Verified
... We made the switch from skytouch for two properties and David helped us so that both transitions went very smooth. I like many features set up with stayntouch including the routing of the OTA reservations and the DB's. I also really like the custom scheduled ...
See full reviewGM
5 months ago
Verified
... I think that a better training module needs to be developed for hands on learners. I think that it would be helpful to have support tell us what they are changing instead of just changing it for us. I would like to see a feature where the manager can override a restriction for staff with a password ...
See full reviewGM
5 months ago
Verified
... I think that a better training module needs to be developed for hands on learners. I think that it would be helpful to have support tell us what they are changing instead of just changing it for us. I would like to see a feature ...
See full reviewReservation Agent
5 months ago
Verified
... What I liked most about Julia is that she takes the time to explain the system step by step. She asked us if we had any questions so she could give us the method to do it. I recommend going to the knowledge base if we have some questions in the future and can find them. The other part I really like is when the guest books, the confirmation ...
See full reviewReservation Agent
5 months ago
Verified
... What I liked most about Julia is that she takes the time to explain the system step by step. She asked us if we had any questions so she could give us the method to do it. I recommend going to the knowledge base if we have some questions in the future and can find them. The other part I really like is when the guest books, the confirmation letter is sent immediately afterwards and how easy it is to navigate ...
See full reviewGeneral Manager
5 months ago
Verified
... Victor was very patient and did great about helping us find our own way to do & to learn the system. The ability to make reservations 3 different ways. Ease of dividing HK. the ease of Toggling off ...
See full reviewActing Manager
5 months ago
Verified
... There was a lot a fear and concern within myself and my staff while approaching this conversion. David Tanbouz, our assigned trainer and conversion agent was an absolute wonder. He eased all of our ...
See full reviewFront Desk Lead
5 months ago
Verified
... Our last PMS did have a button right on the home screen that let me view the whole week's room availability just one click needed. I do miss the ease of that particular function. ...
See full reviewGeneral Manager
4 months ago
Verified
... Ease of navigating through system and ability to find what I am looking for. Ease of making a new reservation. ...
See full reviewGeneral Manager
4 months ago
Verified
... This system has been easier to learn than I anticipated. My staff and I are excited to learn more about this system! ...
See full reviewFront desk supervisor
4 months ago
Verified
... Housekeeping task management, being able to open multiple tabs, easy to navigate, the account section being able to put the products into system and price and having slack to call for help... They ...
See full reviewGeneral Manager
4 months ago
Verified
... I think less steps, added tabs at the top, and the help desk shortcut while you're logged in would be great ...
See full reviewGeneral Manager
4 months ago
Verified
... I think less steps, added tabs at the top, and the help desk shortcut while you're logged in would be great ...
See full reviewGeneral Manager
4 months ago
Verified
... The reports are good, the lay out is nice. Checking guest in and out is easy. Some like the system better ...
See full reviewGeneral Manager
4 months ago
Verified
... Lots to love about this. Which it was easier for walk in reservations and financials. ...
See full reviewGeneral Manager
4 months ago
Verified
... Graphics and color system are great way to see the system. Love the availabity page and the drop down menu. ...
See full reviewGeneral Manager
4 months ago
Verified
... Lots to love about this. Which it was easier for walk in reservations and financials. ...
See full reviewGeneral Manager
4 months ago
Verified
... Graphics and color system are great way to see the system. Love the availabity page and the drop down menu. ...
See full reviewGeneral Manager
4 months ago
Verified
... Graphics and color system are great way to see the system. Love the availabity page and the drop down menu. ...
See full reviewFront desk attendant
4 months ago
Verified
... Housekeeping task sheets that's a nice feature. Moving folio to another bill selection. Typing in a room # to find a guest is good. ...
See full reviewFront desk attendant
4 months ago
Verified
... Housekeeping task sheets that's a nice feature. Moving folio to another bill selection. Typing in a room # to find a guest is good. ...
See full reviewFront desk attendant
4 months ago
Verified
... I'd like to be able to unmask CC, create groups, such as meeting room, convention center and group blocks. Also its not easy to do any adjustments and doing direct bill accounts or looking up ...
See full reviewGeneral Manager
4 months ago
Verified
... StayNTouch is extremely user friendly and trainable. Within an hour of training, most Front Desk Associates are able to navigate the platform to complete their scope of work. From a sales perspective, the interface between StayNTouch and Event Temple is so seamless ...
See full reviewDirectir of Sales
4 months ago
Verified
... Easy to learn and easy to use software. ...
See full reviewDirectir of Sales
4 months ago
Verified
... Easy to learn and easy to use software. ...
See full reviewDirectir of Sales
4 months ago
Verified
... not very complicated software to use. accomplishes all tasks. one feature is great, web access from anywhere in the world ...
See full reviewChief Engineer
4 months ago
Verified
... All good excelent platform access to guest issues and do a corrective accion.plan summary and share across departments issues that can be completed ...
See full reviewChief Engineer
4 months ago
Verified
... All good excelent platform access to guest issues and do a corrective accion.plan summary and share across departments issues that can be completed ...
See full reviewGeneral Manager
4 months ago
Verified
... There are so many wonderful features with Our New PMS System and Its Impact on Daily Operations, Financial Oversight, and Guest Satisfaction. Where do I begin? This new PMS is different, but in the best way possible—different means better. While it comes with a learning curve, the benefits far outweigh the challenges. The reservation ...
See full reviewGeneral Manager
4 months ago
Verified
... Stay n Touch is great due to its simple dashboard that is easy to use and train new users on. Intuitive, to navigate the best feature is the ability to log on anywhere at anytime on any device and ...
See full reviewGeneral Manager
4 months ago
Verified
... Additional reporting, especially concerning housekeeping discrepancies and day use status of rooms. Maybe an app instead of the browser to log in on your phone. ...
See full reviewFront Office Manager
4 months ago
Verified
... STAYNTOUCH IS THE BEST HOTEL SYSTEM AND VERY FRIENDLY USER ...
See full reviewFront Desk Manager
4 months ago
Verified
... StayNTouch - Vibrant color coated easy to use property management platform ...
See full reviewFront Desk Manager
4 months ago
Verified
... StayNTouch - Vibrant color coated easy to use property management platform ...
See full reviewFront Desk Manager
4 months ago
Verified
... The ease of use, color coated, different screens, categories and tabs to navigate according to guest scenario being handled, room status screens and navigation ...
See full reviewFront Desk Manager
4 months ago
Verified
... The ease of use, color coated, different screens, categories and tabs to navigate according to guest scenario being handled, room status screens and navigation ...
See full reviewFront Desk Manager
4 months ago
Verified
... The ease of use, color coated, different screens, categories and tabs to navigate according to guest scenario being handled, room status screens and navigation ...
See full reviewOps
4 months ago
Verified
... There are many suggestions for improvement listed and should be taken into consideration (more in depth reporting, posting codes, credit allowances, etc). The issues in finding credit card swipes and the variation of last four of credit card through swipe and tap are obstacles to say the least. This becomes an issue for reconciliation. The activity entries that cant be initially seen or don't showcase a person when an individual dictated an activity are large pitfalls. Room ...
See full reviewOps
4 months ago
Verified
... There are many suggestions for improvement listed and should be taken into consideration (more in depth reporting, posting codes, credit allowances, etc). The issues in finding credit card swipes and the variation of last four of credit card through swipe and tap are obstacles to say the least. This becomes an issue for reconciliation. The activity entries that cant be initially seen or don't showcase a person when an individual dictated an activity are large pitfalls. Room diary allowances and navigation ...
See full reviewDirector of Guest Experience
4 months ago
Verified
... Easy self check in for when there is a line for a Front Desk Agent. User friendly interface, especially with the Stay Card notes area. ...
See full reviewDirector of Guest Experience
4 months ago
Verified
... I wish there was a way to run a report on returning guests. There's a VIP report, but it would be helpful to see those guests that have stayed with us multiple times, but not flagged as VIPs. I also wish that it would just sign you out before you search for something. Often I am typing in a guest name and hit enter and then i see that i've been logged ...
See full reviewHuman Resources
4 months ago
Verified
... Stayntouch does not need any improvements because it simplifies the reservation management process. The dashboard reflects all the information needed at a glance. ...
See full reviewHuman Resources
4 months ago
Verified
... Stayntouch does not need any improvements because it simplifies the reservation management process. The dashboard reflects all the information needed at a glance. ...
See full reviewFront Desk Agent
4 months ago
Verified
... The only issue I have is checking guest who booked as day trippers. I find the process to be very tedious because you have to start over from the beginning each time. Guests then start to become ...
See full reviewFront Desk Agent
4 months ago
Verified
... The only issue I have is checking guest who booked as day trippers. I find the process to be very tedious because you have to start over from the beginning each time. Guests then start to become ...
See full reviewFront Desk Manager
4 months ago
Verified
... The main screen, dashboard, has all information needed to run the day. Its easy to use and understand, bringing quick results. All reports are clearly written and can be navigated to in a few steps. ...
See full reviewGeneral Manager
3 months ago
Verified
... Once getting used to using Stayntouch it's actually quite "user friendly". It's much easier to use if you are actually trained via "Hands On" training. ...
See full reviewGeneral Manager
3 months ago
Verified
... Once getting used to using Stayntouch it's actually quite "user friendly". It's much easier to use if you are actually trained via "Hands On" training. ...
See full reviewManager
3 months ago
Verified
... Ease of making reservations and tablet friendliness of the system which make it easy to work with when computer not available. ...
See full reviewManager
3 months ago
Verified
... Groups blocks needs a lot of work here. Signing and saving and making reservations in the block are not easy. Mobile and cel phone operation is not that good. need a lot of improvement. ...
See full reviewManager
3 months ago
Verified
... Groups blocks needs a lot of work here. Signing and saving and making reservations in the block are not easy. Mobile and cel phone operation is not that good. need a lot of improvement. ...
See full reviewManager
3 months ago
Verified
... Ease of making reservations and tablet friendliness of the system which make it easy to work with when computer not available. ...
See full reviewGeneral Manager
3 months ago
Verified
... Customer knowledge base I feel could be easier to navigate. Or maybe easier accessible? It's on the login screen only. A link within the app would be helpful. Having Slack longer as a new customer or ...
See full reviewGeneral Manager
3 months ago
Verified
... Customer knowledge base I feel could be easier to navigate. Or maybe easier accessible? It's on the login screen only. A link within the app would be helpful. Having Slack longer as a new customer or ...
See full reviewGeneral Manager
3 months ago
Verified
... StaynTouch is user friendly. Tracking each step you have with a client is important and notes tab lets you do that. Whether the notes are at the company level or at the guest level you can track them. Lots of link ...
See full reviewGeneral Manager
3 months ago
Verified
... StaynTouch is user friendly. Tracking each step you have with a client is important and notes tab lets you do that. Whether the notes are at the company level or at the guest level you can track them. Lots of links in convenient ...
See full reviewGeneral Manager
3 months ago
Verified
... StaynTouch is user friendly. Tracking each step you have with a client is important and notes tab lets you do that. Whether the notes are at the company level or at the guest level you can track ...
See full reviewGeneral Manager
3 months ago
Verified
... StaynTouch is user friendly. Tracking each step you have with a client is important and notes tab lets you do that. Whether the notes are at the company level or at the guest level you can track them. Lots of link ...
See full reviewGM
3 months ago
Verified
... The house keeping room assignments. Like the way can see the rooms each and what needs done. I like it puts stay overs every three days. I also like the Vip setting so know when those favorites are in house and alerts those who does not know customers that they are VIPs. Very much enjoy the add Ons for reservations. It allows quick pickup ...
See full reviewGM
3 months ago
Verified
... The house keeping room assignments. Like the way can see the rooms each and what needs done. I like it puts stay overs every three days. I also like the Vip setting so know when those favorites are in house and alerts those who does not know customers that they are VIPs. Very much enjoy the add Ons for ...
See full reviewGM
3 months ago
Verified
... I can't move rooms in the tape chart by dragging. Can't look up guests without putting in stay dates. The tax exempt on transactions never matches the tax-exempt report. Would love to see a cash report that show who posted what for daily cash drops. Would be nice on dashboard to see the number of departures for the next day. Using email for username is a long ...
See full reviewGM
3 months ago
Verified
... I can't move rooms in the tape chart by dragging. Can't look up guests without putting in stay dates. The tax exempt on transactions never matches the tax-exempt report. Would love to see a cash report that show who posted what for daily cash drops. Would be nice on dashboard to see the number of departures for the next day. Using email for username is a long type in when trying to get in to help a guest timeliness shows efficiency and it can slow you down. Same goes for the checking people in it just seems to take longer than our old system it. If i tap it wrong everything is highlighted if I don't drag the stay card up all the way, it hangs down and in the way. I frequently have to go back to billing and charges to print registration card would be nice to have it on the stay card. Just lots of little things that slow it down like typing in the city when adding an address old system popped it with entry of Postal ...
See full reviewGM
3 months ago
Verified
... I can't move rooms in the tape chart by dragging. Can't look up guests without putting in stay dates. The tax exempt on transactions never matches the tax-exempt report. Would love to see a cash report that show who posted what for daily cash drops. Would be nice on dashboard to see the number of departures for the next day. Using email for username is a long type in when trying to get in to help a guest timeliness shows efficiency and it can slow you down. Same goes for the checking people in it just seems to take longer than our old system it. If i tap it wrong everything is highlighted if I don't drag the stay card up all the way, it hangs down and in the way. I frequently have to go back to billing and charges to print ...
See full reviewGM
3 months ago
Verified
... I can't move rooms in the tape chart by dragging. Can't look up guests without putting in stay dates. The tax exempt on transactions never matches the tax-exempt report. Would love to see a cash ...
See full reviewGM
3 months ago
Verified
... I can't move rooms in the tape chart by dragging. Can't look up guests without putting in stay dates. The tax exempt on transactions never matches the tax-exempt report. Would love to see a cash report that show who posted what for daily cash drops. Would be nice on dashboard ...
See full reviewGM
3 months ago
Verified
... I can't move rooms in the tape chart by dragging. Can't look up guests without putting in stay dates. The tax exempt on transactions never matches the tax-exempt report. Would love to see a cash report that show who posted what for daily cash drops. Would be nice on dashboard to see the number of departures for the next day. Using email ...
See full reviewGM
3 months ago
Verified
... I can't move rooms in the tape chart by dragging. Can't look up guests without putting in stay dates. The tax exempt on transactions never matches the tax-exempt report. Would love to see a cash report that show who posted what for daily cash drops. Would be nice on dashboard to see the number of departures for the next day. Using email for username is a long type in when trying to get in to help a guest timeliness shows efficiency and it can slow you down. Same goes for the checking people in it just seems to take longer than our old system it. If i tap it wrong everything is highlighted if I don't drag the stay card up all the way, it hangs down and in the way. I frequently have to go back to billing and charges to print ...
See full reviewGM
3 months ago
Verified
... I can't move rooms in the tape chart by dragging. Can't look up guests without putting in stay dates. The tax exempt on transactions never matches the tax-exempt report. Would love to see a cash report that show who posted what for daily cash drops. Would be nice on dashboard to see the number of departures for the next day. Using email for username is a long type in when trying to get in to help a guest timeliness shows efficiency and it can slow you down. Same goes for the checking people in it just seems to take longer than our old system it. If i tap it wrong everything is highlighted if I don't drag the stay card up all the way, it hangs down and in the way. I frequently have to go back to billing and charges to print registration card would be nice to have it on the stay card. Just lots of little things that slow it down like typing in the city when adding an address old system popped it with entry of Postal code. Another issue we are having is even when prices are set to be suppressed when we go to print or email folios, they are showing the price. we have multiple guest who still have to have the invoice for work to prove they were here, and we have to create a whole new bill just to accommodate. It is also an inconvenience to have to go back and forth on print statue to save ...
See full reviewGM
3 months ago
Verified
... I can't move rooms in the tape chart by dragging. Can't look up guests without putting in stay dates. The tax exempt on transactions never matches the tax-exempt report. Would love to see a cash report that show who posted what for daily cash drops. Would be nice on dashboard to see the number of departures for the next day. Using email for username is a long type in when trying to get in to help a guest timeliness shows efficiency and it can slow you down. Same goes for the checking people in it just seems to take longer than our old system it. If i tap it wrong everything is highlighted if I don't drag the stay card up all the way, it hangs down and in the way. I frequently have to go back to billing and charges to print ...
See full reviewGM
3 months ago
Verified
... I can't move rooms in the tape chart by dragging. Can't look up guests without putting in stay dates. The tax exempt on transactions never matches the tax-exempt report. Would love to see a cash report that show who posted what for daily cash drops. Would be nice on dashboard to see the number of departures for the next day. Using email for username is a long type in when trying to get in to help a guest timeliness shows efficiency and it can slow you down. Same goes for the checking people in it just seems to take longer than our old system it. If i tap it wrong everything is highlighted if I don't drag the stay card up all the way, it hangs down and in the way. I frequently have to go back to billing and charges to print registration card would be nice to have it on the stay card. Just lots of little things that slow it down like typing in the city ...
See full reviewGeneral Manager
3 months ago
Verified
... Make a reservation from the calendar screen for the actual dates of the reservation versus making it and having to go back and dates to it. ...
See full reviewGeneral Manager
3 months ago
Verified
... I like that you can search a guest by room numbers that they stayed in ...
See full reviewFitness General Manager
3 months ago
Verified
... Often times when submitting numbers under the accounts tab, it lags. This can become a time consuming task because of it. ...
See full reviewManager on Duty
3 months ago
Verified
... No. This system covers every angle of the Front Office operations. You can literally operate the software in minutes. The speed is unbelievable as well. ...
See full reviewFront desk agent
3 months ago
Verified
... Stay n touch Revitalizes guest experiences through streamlined innovation, mobile check -in , guest kiosks, valances out a busy work day! Smooth check- in and check -outs create meaningful ...
See full reviewOperations Manager
3 months ago
Verified
... Stayntouch excels in delivering an intuitive and easy-to-navigate interface. The touch-friendly, tablet-based design allows staff to quickly learn and adapt to the system, reducing training time and ...
See full reviewOperations Manager
3 months ago
Verified
... Stayntouch excels in delivering an intuitive and easy-to-navigate interface. The touch-friendly, tablet-based design allows staff to quickly learn and adapt to the system, reducing training time and ...
See full reviewOperations Manager
3 months ago
Verified
... Stayntouch excels in delivering an intuitive and easy-to-navigate interface. The touch-friendly, tablet-based design allows staff to quickly learn and adapt to the system, reducing training time and increasing operational efficiency. This modern interface simplifies tasks, enabling staff to focus more on guest interactions rather than backend processes. As a cloud based platform, Stayntouch offers the flexibility to manage operations from anywhere. This is especially helpful for managers who need real time access to reports, bookings, and other operational data remotely. It allows for seamless multi device use, which is ideal for fast paced environments like hotels where mobility is key. One of the standout features of Stayntouch is its mobile ...
See full reviewFront Desk
3 months ago
Verified
... Our Credit card reader has not been working since we got this new system which has been quite a pain when we get busy. The Room/ tape chart is not as visually easy to see as our last system & we are unable to view the room diary from our phone ...
See full reviewFront Desk
3 months ago
Verified
... Our Credit card reader has not been working since we got this new system which has been quite a pain when we get busy. The Room/ tape chart is not as visually easy to see as our last system & we are unable to view the room diary from our phone ...
See full reviewFront Desk
3 months ago
Verified
... Our Credit card reader has not been working since we got this new system which has been quite a pain when we get busy. The Room/ tape chart is not as visually easy to see as our last system & we are unable to view the room diary from our phone which can make it difficult for when our manager is not here, she is not able to help us when she is off. Also sometimes when we need to change the guest dates of arrival or to extend the stay it will not let us press the confirm button and i have personally called the stayntouch help line and they were able to from their end but I was still unable to from the work desktop. Just also I know there is other things that we can see on the desktop but we are unable to view from our phone web pages. One more thing is that when we have a guest that is direct ...
See full reviewFront Desk
3 months ago
Verified
... It makes it easy to check guest in with having the credit card saved from when they make the reservation. We are able to book multiple rooms for a guest if need be. They system makes it much easier ...
See full reviewFront Desk
3 months ago
Verified
... It makes it easy to check guest in with having the credit card saved from when they make the reservation. We are able to book multiple rooms for a guest if need be. They system makes it much easier ...
See full reviewFront Desk
3 months ago
Verified
... It makes it easy to check guest in with having the credit card saved from when they make the reservation. We are able to book multiple rooms for a guest if need be. They system makes it much easier for us to check out people for marketplace and bar transactions. I like that we are able to print all of our reports and arrivals much easier then out last system. This system tells us better when the guest has booked with our web ...
See full reviewRevenue Manager
1 months ago
Verified
... The simplicity of the system, and how well it fiunctions and connections into our CRS. It will make our job alot easier when everything flows as it should. Thank you to Julia for being our on site ...
See full reviewGeneral Manager
1 months ago
Verified
... I am still learning the new system but already I see the improvements this system has over our old system. ...
See full reviewWhat Types of Hotels Stayntouch is Popular For
Size
124 | Large (75-199 room)
83 | Medium (25-74 room)
10 | Small (10-24 room)
83 | X-Large (200+ room)
4 | X-Small (1-9 room)
Country
235 | United States of America
19 | Sweden
11 | France
7 | United Kingdom
4 | Belgium
3 | Canada
3 | Norway
2 | Austria
2 | Denmark
2 | Switzerland
1 | Mexico
1 | India
1 | Cayman Islands
1 | Australia
1 | Malta
1 | Japan
1 | Ireland
1 | New Zealand
Type
99 | Bed & Breakfast & Inns
192 | Boutiques
133 | Branded Hotels
4 | Casinos
88 | City Center Hotels
113 | Airport/Conference Hotels
12 | Extended Stay & Serviced Apartments
67 | Hostels
38 | Limited Service & Budget Hotels
152 | Luxury Hotels
17 | Motels
106 | Resorts
6 | RV Parks & Campgrounds
5 | Vacation Rentals & Villas
Region
239 | North America
52 | Europe
2 | Asia Pacific
2 | Oceania
1 | Central America
Category
307 | Property Management Systems
Didn’t find what you were looking for?
Capabilities
Multi-Property Management
Multi-Property Management
Unlock the power of multi-property management with Stayntouch PMS. Seamlessly oversee operations across multiple locations, streamline processes, and centralize data for enhanced efficiency and control. Drive growth, optimize resources, and deliver consistent, top-notch guest experiences across your entire hotel portfolio.
Front Desk Management
Front Desk Management
Empower your staff to serve your guests anytime, anywhere, with any device. Your staff can be more productive and efficient with a color-coded intuitive interface, advanced automation, and unparalleled flexibility. Empower your staff to serve your guests anytime, anywhere, with any device. Your staff can be more productive and efficient with a color-coded intuitive interface, advanced automation, and unparalleled flexibility.
Revenue Management
Reservation Management
Profile Management
Mobile Housekeeping
Reporting & Analytics
Financials
Features
Accounting & Finance
Marketing & Ecommerce
Administration & Configuration
Customer Management
Front Office
Groups Management
Guest Experience
Housekeeping
Payments
Reservations Management
Revenue Management
Taxes & Compliance
Support & Training
Food & Beverage
Spa
Available Add-ons & Modules
Stayntouch Kiosk
Contactless Check-inStayntouch Booking
Booking EngineStayntouch Pay
Payments Processing SoftwareUpsellPRO
Recommended by
Achievements
This vendor's trending score is rising, Stayntouch is the #6 most trending product in the Property Management Systems category (out of 315) and the #128 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreStayntouch’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceHotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Get an Instant Price Estimate
Enter your room count to get an instant price estimate for your property
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Stayntouch Case Studies
Catbird Hotel Enjoys 20 Point Surge in Guest Satisfaction After Implementing Stayntouch
Denver (United States of America)
How Stoney Creek Hospitality Leverages Stayntouch to Streamline Operations and Maximize Revenue
Onalaska (United States of America)
Streamlining Accounting and Elevating Efficiency at Stoweflake Mountain Resort & Spa
Stowe (United States of America)
Sentral Achieves Service Excellence and Drives High ROI With Stayntouch PMS & Kiosk
Denver (United States of America)
How the TWA Hotel Leverages Stayntouch to Simplify Complex Operations with Cutting Edge Technology
Queens (United States of America)
References
"We strive to bring an unprecedented level of personalized service to our guests, letting them design their hotel experience to the greatest degree possible. Our mobile PMS lets us serve guests wherever they would like to interact with us, in ways that give them complete freedom of choice."
"Being an early adopter of the StayNTouch solution allowed us to be entrepreneurial in our approach to our PMS and our business model. We’re a different kind of hotel company, and this means we need technology and providers that do things differently, too."
Featured Customers
Hotelier Rating
Hoteliers like StayNTouch for its ease of use, seamless integration with other systems, and the ability to operate from anywhere due to its cloud-based architecture. Notable benefits include quick guest check-ins, automated night audits, and customizable reports, which boost operational efficiency and improve guest satisfaction. Critical areas of improvement involve group booking functionalities, reporting capabilities, and occasional glitches with third-party integrations. Overall, StayNTouch enhances revenue opportunities, streamlines daily operations, and is particularly intuitive for staff, making it a valuable asset for hotels looking to elevate their service standards while reducing costs.
AI-generated from the text of customer reviews
Looking for specific info?
The change over to the SNT system went smoothly. David is a wonderful trainer and a pleasure to work with!
General Manager from 75-99 room Boutique in Sioux Falls (United States of America)
Everyone is very helpful.
Controller from 75-99 room Resort in Sioux Falls (United States of America)
Thank you!
Revenue Manager from 75-99 room Boutique in Ogunquit (United States of America)
David was such a huge help!!
House Manager from 50-74 room Boutique in Palm Springs (United States of America)
Exceptional Support and Expertise from the StayNTouch Implementation Team
Revenue and Marketing Manager, Resorts from 200 to 499 room Boutique in Calgary (Canada)
Simple and easy to use and learn
Hotel Manager from 50-74 room Bed & Breakfast & Inn in Kolding (Denmark)
Embracing the change
General Manager from 100 to 199 room Limited Service & Budget Hotel in Whistler (Canada)
This system is more user friendly.
Front Desk from 25-49 room Bed & Breakfast & Inn in Langdon (United States of America)
A great simplified PMS system
Operations Manager from 50-74 room Bed & Breakfast & Inn in New York City (United States of America)
Stayntouch is an Efficient Operating System!
Front desk agent from 500+ room Boutique in Queens (United States of America)
Expert Q&A and Partner Recommendations
Submit RecommendationIndustry experts recommend Stayntouch for its comprehensive hotel property management capabilities, exceptional multi-property management, and extensive third-party system integrations, including RoomPriceGenie and STAAH at no extra cost. Noteworthy are its mobile-friendly interface, robust scalability, and sophisticated security standards. Analysts highlight its intuitive operation, seamless staff productivity enhancements, and strong commitment to vendor partnerships and innovation which sets it apart in the market.
AI-generated from the text of customer reviews
What does this product or service do well?
Stayntouch truly understands their customer needs and provide an eloquent solution. The strong focus on not just customer service but working with their partner network. As a partner, they are always open to expanding the integration.
Showing all answers to: "What does this product or service do well?"
What differentiates this product or service from the competition?
They understand the value of working with their partner network and leveraging integrations. Another big differentiation is the product team starting with Mervi as she is amazing to work with. As a integrated partner, it is rare to find a someone such as Mervi who truely embodies the spirit of partnerships.
Showing all answers to: "What differentiates this product or service from the competition?"
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Leverage all of the different integrations available via the platform. There system is very robust but works better within an integrated ecosystem. Hotels can leverage best inclass integrations with a wide range of areas.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
News
Stayntouch
6 days ago
Stayntouch Drives Record Growth in 2024, Set for Accelerated Expansion in 2025
Stayntouch
1 month ago
What Lies Ahead for the Future of Hotel Property Management? Two Industry Experts Weigh In
Stayntouch
2 months ago
CODA Hotel Williamsburg Elevates the Guest Experience with ‘Rockstar’ Staff, Local Flair, and Stayntouch PMS
Stayntouch
2 months ago
Stayntouch Unveils Academy 2.0: Streamlining Hotel Staff Training with AI-Powered eLearning
Stayntouch
3 months ago
Cobblestone Hotels Deploys Stayntouch PMS Across 139 Properties in 90 Days
Stayntouch
5 months ago
Otelier, Stayntouch Partner to Enhance Data Access for Hoteliers
Stayntouch
5 months ago
The Self-Service Boom: Stayntouch Reports a 72% Increase in Hotel Kiosk Adoption
Stayntouch
5 months ago
The Future of Attribute-Based Selling(ABS) in Hospitality: Stayntouch Invites Experts to Weigh In
Stayntouch
6 months ago
Stayntouch and Kismet Partner to Enhance Hotel Sales and Group Management with AI
Stayntouch
6 months ago
Ian Schrager Doubles Down on Technology at PUBLIC Hotel and Delivers ‘Luxury for All’ with Stayntouch
Stayntouch
7 months ago
Stayntouch Launches UpsellPRO, Powered by Attribute-Based-Selling and Dynamic Pricing
Stayntouch
8 months ago
Stayntouch Partners With Woby To Empower Hotels With Seamless In-Stay Dining
Stayntouch
8 months ago
Stayntouch Wins “Hotel Solution Of The Year” TravelTech Breakthrough Award
Stayntouch
9 months ago
Gale Miami Hotel and Residences Chooses Stayntouch to Power 688-Room Luxury Hybrid Aparthotel
Stayntouch
9 months ago
Stayntouch Achieves 100-Percent System Uptime, Delivering Unparalleled Cloud PMS Reliability for Hotels
Stayntouch
10 months ago
Seacrest Oceanfront Hotel Enhances Service and Efficiency with Stayntouch PMS
Stayntouch
10 months ago
Stayntouch and Omniboost team up for cutting-edge and integrated tech showcase at ITB Berlin
Stayntouch
11 months ago
Stayntouch And Skipper Partner To Sell Hotel Rooms Directly To Guests
Stayntouch
11 months ago
Pivot Selects Stayntouch PMS to Power Seven Properties
Stayntouch
1 year ago
Stayntouch Raises $48 Million in Strategic Growth Equity Investment Led by Sixth Street Growth
Stayntouch
1 year ago
Catbird Hotel Enjoys 20 Point Surge in Guest Satisfaction After Implementing Stayntouch
Stayntouch
1 year ago
Real Hospitality Group Expands Partnership with Stayntouch, Deploying Cloud PMS to Two New Properties
Stayntouch
1 year ago
MacNaughton Hospitality Selects Stayntouch PMS to Elevate Guest Services Across Three Properties in Hawaii
Stayntouch
1 year ago
How Stoney Creek Hospitality Leverages Stayntouch to Streamline Operations and Maximize Revenue
Stayntouch
1 year ago
Streamlining Accounting and Elevating Efficiency at Stoweflake Mountain Resort & Spa
Stayntouch
1 year ago
Sentral Achieves Service Excellence and Drives High ROI With Stayntouch PMS & Kiosk
Stayntouch
1 year ago
With Stayntouch PMS & Kiosk, Sentral Achieves Service Excellence and Soars in ROI
Stayntouch
1 year ago
How the TWA Hotel Leverages Stayntouch to Simplify Complex Operations with Cutting Edge Technology
Stayntouch
1 year ago
Stayntouch Names Jeff Down as Head of Sales, EMEA
Stayntouch
2 years ago
Stayntouch Launches European Headquarters in Amsterdam, Expands Regional Operations to Continue Global Growth
Stayntouch
2 years ago
Historic Pickwick Hotel Selects Stayntouch PMS to Help Elevate the Guest Experience through a Fully Connected, End to End Platform
Stayntouch
2 years ago
9 Experts React to Stayntouch Report Finding Hotel Technology Sentiment, and Spending, are Reaching a Tipping Point
Stayntouch
2 years ago
Leisure Hotels & Resorts Selects Stayntouch to Deploy its Flexible Cloud-Native PMS Across 4 Upscale Independent Properties
Stayntouch
2 years ago
Stayntouch, NYU Tisch Center of Hospitality Graduate Students, Release 2022 Hotelier Technology Sentiment Report
Stayntouch
3 years ago
Stayntouch Partners with Residential Hospitality Brand Mint House to Launch Guest-Centric Cloud PMS Across 22 Properties
Stayntouch
3 years ago
Record Growth in New Customer Acquisition & New Leadership Mark 2021 as Best Year in Stayntouch History, Sets Momentum for Accelerated Growth in 2022
Stayntouch
3 years ago
Stayntouch Enhances Integration with Pegasus CRS, Delivering Intuitive & Optimized Distribution for Hotel Customers
Stayntouch
3 years ago
Stayntouch and EOS Hospitality Expand Partnership to Deliver Flexible & Intuitive Cloud PMS to 6 Red Jacket Resorts Properties
Stayntouch
3 years ago
stayntouch and SHR Enhance Their Cloud Integration, Delivering Transparency and Control to Revenue Management
Stayntouch
3 years ago
stayntouch Launches New Website and Unveils Mission to Help Hotels Deliver ‘Unburdened Hospitality’ with Guest-Centric Cloud Technology
Stayntouch
3 years ago
OKKO Hotels Delivers Authentic French Lifestyle Experience at 12 Hotels with stayntouch PMS
Stayntouch
3 years ago
StayNTouch Joins HITEC Dallas with Guest-Centric PMS Technology Showcase and a Lively Happy Hour
Stayntouch
3 years ago
Adrift Hospitality Streamlines Guest & Staff Experience at 6 Boutique Hotels with StayNTouch Guest-Centric Cloud PMS
Stayntouch
3 years ago
StayNTouch Expands to Gulf Region, Selected by Riyadh Based Hotel Management Company, IRIS Hotels
Stayntouch
3 years ago
Innisfree Hotels Chooses StayNTouch to Deliver Guest-Centric Mobile PMS Across 5 Independent Properties
Stayntouch
3 years ago
StayNTouch Names Reid Webster as VP of Strategic Growth to Expand and Strengthen Partner Network
Stayntouch
3 years ago
Curator Hotel & Resort Collection Selects StayNTouch as a Preferred PMS Partner
Stayntouch
3 years ago
Bridgeton Selects StayNTouch Guest-Centric PMS to Enhance Guest Engagement & Drive Ancillary Revenue
Stayntouch
3 years ago
Reimagine Service: 7 Ways to Turn Your Front Desk Staff into Front Line Ambassadors
Stayntouch
3 years ago
Harborside Hotel Selects StayNTouch Guest-Centric Cloud PMS to Enable a Connected Guest Journey
Stayntouch
3 years ago
RBH Hospitality Management Selects StayNTouch’s Guest-Centric PMS for their 4 Fragrance Group Properties
Stayntouch
3 years ago
DTP Selects StayNTouch for Cloud PMS & Contactless Technology
Stayntouch
3 years ago
StayNTouch and Design Hotels Partner to Offer Intuitive Cloud PMS and Contactless Technology to over 300 Independent Hotels
Stayntouch
3 years ago
The Ultimate PMS Buyer's Guide, 2021
Stayntouch
3 years ago
StayNTouch Appoints Michael Heflin as Chief Revenue Officer to Accelerate Growth
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Revenue Management Systems
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Stayntouch has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
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