Stayntouch

4.7 (243 REVIEWS)

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HT Score  
93 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Sjoerd, Valerie, Pritesh + 30 more experts recommend Stayntouch

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Ranked 5 (out of 311) in Property Management Systems

Mobile checkin, selfservice and the most user friendly screens out there!

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Ratings Summary

4.7
Excellent
Ease of Use
4.8/5
Customer Support
4.7/5
ROI
4.6/5
Implementation
4.6/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Stayntouch is the #4 most trending product in the Property Management Systems category (out of 311) and the #123 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Stayntouch’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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93 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Stayntouch
Founded in 2012 | Headquarters in 7 (United States) | 131 employees
Stayntouch offers an intuitive Cloud PMS that simplifies hotel operations from end-to-end; including reservation management, front desk management, revenue management, housekeeping, group and allotment handling, financials and reporting, and multi-property management. With Stayntouch PMS, hotels can increase staff productivity, drive revenues, reduce costs, and provide a unique guest experience to fit their brand style and promise. Stayntouch PMS offers unlimited interfaces, open APIs, integrated contactless check-in solutions, and complete remote installation and training, enabling hotel's to scale their business and delight their guests.

Capabilities

Chain Management

Front Desk Management

Revenue Management

Reservation Management

Group/Allotment Handling

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Available Add-ons & Modules

Stayntouch Kiosk

Contactless Check-in
Reimagine your guests’ welcome and departure experience! Give guests the option of checking in through a smart kiosk designed to fit your brand’s standards and streamline the guest check-in and check-out journey.

PREMIUM ADD-ON

Stayntouch Booking

Booking Engine
Deliver a seamless guest booking experience with a plug-n-play booking widget that comes pre-integrated with Stayntouch PMS and is compatible with any website. Let your guests easily change or update their reservations, purchase add-ons, or book group reservations, with automatic updates to the PMS.

PREMIUM ADD-ON

Stayntouch Pay

Payments Processing Software
Stayntouch Pay delivers a fully customizable payment solution, including payment processing, acquisition, and settlement, that is directly integrated with Stayntouch PMS. Cut the middlemen and deal with one trusted provider, one simplified transparent bill, zero hidden fees, and direct priority support.

PREMIUM ADD-ON

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Stayntouch Average Stayntouch

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5

Success Stories

2

References

20

Featured Customers

Popularity by Segment

Size

2 | X-Small (1-9 room)

6 | Small (10-24 room)

45 | Medium (25-74 room)

80 | Large (75-199 room)

70 | X-Large (200+ room)

Country

178 | United States of America

19 | Sweden

11 | France

7 | United Kingdom

6 | Netherlands

4 | Norway

4 | Belgium

2 | Austria

2 | Denmark

2 | Switzerland

1 | Anguilla

1 | India

1 | Puerto Rico

1 | Cayman Islands

1 | Australia

1 | Malta

1 | Ireland

1 | Thailand

Type

126 | Boutiques

96 | Luxury Hotels

69 | Branded Hotels

63 | Resorts

48 | Hostels

44 | Airport/Conference Hotels

35 | Bed & Breakfast & Inns

35 | City Center Hotels

12 | Motels

7 | Extended Stay & Serviced Apartments

7 | Limited Service & Budget Hotels

4 | RV Parks & Campgrounds

3 | Vacation Rentals & Villas

Region

178 | North America

59 | Europe

3 | Central America

2 | Asia Pacific

1 | Oceania

Category

243 | Property Management Systems

Hotelier Rating

Excellent
197
Very Good
32
Average
12
Poor
2
Terrible
0

Property Size

  • X-Small (2)
  • Small (6)
  • Medium (45)
  • Large (80)
  • X-Large (70)

Country

  • United States of America
    United States of America
    (178)
  • Sweden
    Sweden
    (19)
  • France
    France
    (11)
  • United Kingdom
    United Kingdom
    (7)
  • Netherlands
    Netherlands
    (6)
  • Norway
    Norway
    (4)
  • Belgium
    Belgium
    (4)
  • Austria
    Austria
    (2)
  • Denmark
    Denmark
    (2)
  • Switzerland
    Switzerland
    (2)
  • Anguilla
    Anguilla
    (1)
  • India
    India
    (1)
  • Puerto Rico
    Puerto Rico
    (1)
  • Cayman Islands
    Cayman Islands
    (1)
  • Australia
    Australia
    (1)
  • Malta
    Malta
    (1)
  • Ireland
    Ireland
    (1)
  • Thailand
    Thailand
    (1)

Region

  • North America
    North America
    (178)
  • Europe
    Europe
    (59)
  • Asia Pacific
    Asia Pacific
    (2)
  • Oceania
    Oceania
    (1)
  • Central America
    Central America
    (3)
10

Wonderful Customer Service & Continued Implementation Support

CCO from 100 to 199 room Boutique in Long Beach (United States of America)

Verified
7 days ago
Julia was so helpful in helping us solve a specific use case with a dining package at one of our properties. She also took extra time explaining how to implement a newer virtual card routing feature launched after we implemented Stay N Touch. Julia was passionate about ensuring the success of all the hotel partners that use Stay N Touch PMS.
Country United States of America
CCO
Large Hotel
9

Amazing Staff

GM from 50-74 room Luxury Hotel in Estes Park (United States of America)

Verified
21 days ago
I made a request for interface installation 7 days ago and today it was promptly installed by Julia. She was amazing and patient. She stayed within the scheduled time and made everything work seamlessly. She showed us the changes that the interface would make. Awesome customer service.
Country United States of America
GM
Medium Hotel
8

David T was very willing to help our front desk staff as we transition from Innroad to StaynTouch.

Group Sales/ Front Desk from 75-99 room Bed & Breakfast & Inn in Little Switzerland (United States of America)

Verified
29 days ago
David T was very patient and was able to walk us through any issues. He was always on call even when he didn't have to be.
Country United States of America
Group Sales/ Front Desk
Large Hotel
10

Great system and company support!

General Manager from 75-99 room Bed & Breakfast & Inn in Little Switzerland (United States of America)

Verified
30 days ago
I really like the easiness of the use of the system. It is very organized and straightforward. The customer support provided is phenomenal! David made our experience so great
Country United States of America
General Manager
Large Hotel
10

David

Manager from 50-74 room Resort in Flowood (United States of America)

Verified
1 months ago
David was personable and helpful and amazing during our go live. He took so much pressure off of a high stress situation. He deserves a raise.
Country United States of America
Manager
Medium Hotel
10

Great training

AGM from 50-74 room Resort in Yarmouth (United States of America)

Verified
1 months ago
Julia did a good job keeping on track. learned some great new tricks and happy to have new features turned on to help the team. We were underutilizing some many features now to be able to have add-on for specific days not the whole stay if not needed is wonderful! looking forward to some one on one time with meghan to drill down little more...
Country United States of America
AGM
Medium Hotel
10

Fantastic Support from the team

VP of Ops from 50-74 room Bed & Breakfast & Inn in Rockville Centre (United States of America)

Verified
1 months ago
The implementation team was fantastic. Even when we saw some challenges, they were with us the entire way. Thank you to David, Galen and Julia in particular.
Country United States of America
VP of Ops
Medium Hotel
10

Seamless Transition and Superior Service

Manager from 25-49 room Bed & Breakfast & Inn in Anaheim (United States of America)

Verified
1 months ago
After transitioning our small boutique property, Alpine Inn, to Stayntouch, we couldn't be happier with the decision. Stayntouch has revolutionized the way we manage our hotel operations, offering a level of sophistication and efficiency that was previously beyond our reach. One of the most outstanding aspects of Stayntouch is their excepti...
Country United States of America
Manager
Medium Hotel
10

Automatically email reporting set up and Account Receivable method of payment

Director of Finance from 50-74 room Luxury Hotel in British West Indies (Anguilla)

Verified
2 months ago
Quick resolution, follow up, outstanding service and knowledge of product, above and beyond on further questions regarding the topic at hand.
Country Anguilla
Director of Finance
Medium Hotel
10

Our SNT representative Julia Josephson stayed with us for a week and was available 24/7 to train our team at both of our properties. Her expertise and patience is truly a gift.

Revenue Manager from 100 to 199 room Bed & Breakfast & Inn in Anaheim (United States of America)

Verified
3 months ago
I like the easy access to both properties rather than signing in and out separately as in the former PMS.
Country United States of America
Revenue Manager
Large Hotel
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  • 25

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Great PMS for our customers - brings staff out from behind the desk - easygoing and accessible communication - in combination with our cloud-based locks the operation is easy does it - and guest experience will benefit

Question:

What differentiates this product or service from the competition?

Answer:

Hotels can increase staff productivity, drive revenues, reduce costs, and provide a unique guest experience to fit their brand style and promise. The open and professional communication is a real deal-maker.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

The Stayntouch PMS integration works seamless with our lock system. If you need any references just ask, our customers using Stayntouch are really experiencing the benefits of their system and integration with our IoT locks.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 30 recommend
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Are you a consultant or vendor that recommends Stayntouch? Leave a recommendation

Posts

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5 days ago

Stayntouch Partners With Woby To Empower Hotels With Seamless In-Stay Dining

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2 weeks ago

Stayntouch Wins “Hotel Solution Of The Year” TravelTech Breakthrough Award

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Gale Miami Hotel and Residences Chooses Stayntouch to Power 688-Room Luxury Hybrid Aparthotel

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Stayntouch Achieves 100-Percent System Uptime, Delivering Unparalleled Cloud PMS Reliability for Hotels

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2 months ago

Seacrest Oceanfront Hotel Enhances Service and Efficiency with Stayntouch PMS

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2 months ago

Stayntouch and Omniboost team up for cutting-edge and integrated tech showcase at ITB Berlin

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2 months ago

Stayntouch And Skipper Partner To Sell Hotel Rooms Directly To Guests

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3 months ago

Pivot Selects Stayntouch PMS to Power Seven Properties

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5 months ago

Stayntouch Raises $48 Million in Strategic Growth Equity Investment Led by Sixth Street Growth

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5 months ago

Catbird Hotel Enjoys 20 Point Surge in Guest Satisfaction After Implementing Stayntouch

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5 months ago

Real Hospitality Group Expands Partnership with Stayntouch, Deploying Cloud PMS to Two New Properties

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6 months ago

MacNaughton Hospitality Selects Stayntouch PMS to Elevate Guest Services Across Three Properties in Hawaii

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6 months ago

How Stoney Creek Hospitality Leverages Stayntouch to Streamline Operations and Maximize Revenue

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Stayntouch

6 months ago

Streamlining Accounting and Elevating Efficiency at Stoweflake Mountain Resort & Spa

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Stayntouch

6 months ago

Sentral Achieves Service Excellence and Drives High ROI With Stayntouch PMS & Kiosk

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Stayntouch

6 months ago

With Stayntouch PMS & Kiosk, Sentral Achieves Service Excellence and Soars in ROI

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Stayntouch

8 months ago

How the TWA Hotel Leverages Stayntouch to Simplify Complex Operations with Cutting Edge Technology

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Stayntouch

8 months ago

Stayntouch Names Jeff Down as Head of Sales, EMEA

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Stayntouch

2 years ago

Stayntouch Launches European Headquarters in Amsterdam, Expands Regional Operations to Continue Global Growth

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Stayntouch

2 years ago

Historic Pickwick Hotel Selects Stayntouch PMS to Help Elevate the Guest Experience through a Fully Connected, End to End Platform

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Stayntouch

2 years ago

9 Experts React to Stayntouch Report Finding Hotel Technology Sentiment, and Spending, are Reaching a Tipping Point

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Stayntouch

2 years ago

Leisure Hotels & Resorts Selects Stayntouch to Deploy its Flexible Cloud-Native PMS Across 4 Upscale Independent Properties

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Stayntouch

2 years ago

Stayntouch, NYU Tisch Center of Hospitality Graduate Students, Release 2022 Hotelier Technology Sentiment Report

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Stayntouch

2 years ago

Stayntouch Partners with Residential Hospitality Brand Mint House to Launch Guest-Centric Cloud PMS Across 22 Properties

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Stayntouch

2 years ago

Record Growth in New Customer Acquisition & New Leadership Mark 2021 as Best Year in Stayntouch History, Sets Momentum for Accelerated Growth in 2022

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Stayntouch

2 years ago

Stayntouch Enhances Integration with Pegasus CRS, Delivering Intuitive & Optimized Distribution for Hotel Customers

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Stayntouch

2 years ago

Stayntouch and EOS Hospitality Expand Partnership to Deliver Flexible & Intuitive Cloud PMS to 6 Red Jacket Resorts Properties

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Stayntouch

2 years ago

stayntouch and SHR Enhance Their Cloud Integration, Delivering Transparency and Control to Revenue Management

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Stayntouch

2 years ago

stayntouch Launches New Website and Unveils Mission to Help Hotels Deliver ‘Unburdened Hospitality’ with Guest-Centric Cloud Technology

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2 years ago

OKKO Hotels Delivers Authentic French Lifestyle Experience at 12 Hotels with stayntouch PMS

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2 years ago

StayNTouch Joins HITEC Dallas with Guest-Centric PMS Technology Showcase and a Lively Happy Hour

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Stayntouch

2 years ago

Adrift Hospitality Streamlines Guest & Staff Experience at 6 Boutique Hotels with StayNTouch Guest-Centric Cloud PMS

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Stayntouch

2 years ago

StayNTouch Expands to Gulf Region, Selected by Riyadh Based Hotel Management Company, IRIS Hotels

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Stayntouch

2 years ago

Innisfree Hotels Chooses StayNTouch to Deliver Guest-Centric Mobile PMS Across 5 Independent Properties

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Stayntouch

2 years ago

StayNTouch Names Reid Webster as VP of Strategic Growth to Expand and Strengthen Partner Network

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Stayntouch

2 years ago

Curator Hotel & Resort Collection Selects StayNTouch as a Preferred PMS Partner

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Stayntouch

2 years ago

Bridgeton Selects StayNTouch Guest-Centric PMS to Enhance Guest Engagement & Drive Ancillary Revenue

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Stayntouch

2 years ago

Reimagine Service: 7 Ways to Turn Your Front Desk Staff into Front Line Ambassadors

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Stayntouch

2 years ago

Harborside Hotel Selects StayNTouch Guest-Centric Cloud PMS to Enable a Connected Guest Journey

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Stayntouch

3 years ago

RBH Hospitality Management Selects StayNTouch’s Guest-Centric PMS for their 4 Fragrance Group Properties

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Stayntouch

3 years ago

DTP Selects StayNTouch for Cloud PMS & Contactless Technology

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Stayntouch

3 years ago

StayNTouch and Design Hotels Partner to Offer Intuitive Cloud PMS and Contactless Technology to over 300 Independent Hotels

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Stayntouch

3 years ago

The Ultimate PMS Buyer's Guide, 2021

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Stayntouch

3 years ago

StayNTouch Appoints Michael Heflin as Chief Revenue Officer to Accelerate Growth

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Support

Unverified

Stayntouch has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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2024

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Response Time

Less than a day

Recommended

94%

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