StayNTouch

Ranked 12 (out of 210) in Property Management Systems

Property Management Systems

Enterprise Mobile Platform, Mobile Application Development, and Hotel Guest Service

Ratings Snapshot

Certificate of Excellence
Read 127 reviews
91%
Recommend
HTR Score icon
HT SCORE
85 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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StayNTouch has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #12 out of 210 in Property Management Systems

Ease of Use
4.8/5
ROI
4.5/5
Implementation
4.5/5
Customer Support
4.5/5
Verified Customer Support

StayNTouch’s customer support processes haven’t yet been verified by Hotel Tech Report.

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StayNTouch Overview

Top Alternative: Cloudbeds PMS

StayNTouch Overview

StayNTouch offers an intuitive Cloud PMS that simplifies hotel operations from end-to-end; including reservation management, front desk management, revenue management, housekeeping, group and allotment handling, financials and reporting, and multi-property management. With StayNTouch Cloud PMS, hotels can increase staff productivity, drive revenues, reduce costs, and provide a unique guest experi...

About StayNTouch

Founded in 2012 | Headquarters in 7 United States | 61 employees

StayNTouch provides a fully cloud and mobile hotel property management system (PMS) that enables hotels to raise service levels, drive revenues, reduce costs, a...

Product Modules
Stayntouch Kiosk Contactless Check-in
INCLUDED
Improve Operational Efficiency with a Self-Service Check-In for Guests

Integrates with

  • Central Reservations Systems
  • Guest Surveys & Feedback
  • Revenue Management Systems
Browse integrations (115 verified)

Pros & Cons

Like 91% recommend

Group Revenue Manager

StayNTouch is a simple and easy to use PMS system, it is very intuitive in regards to to how and where to complete actions and the layout is very user friendly. The reporting in the system is excellent and allows for dat...

General Manager in

The training sessions are thorough and easy to follow. All of my have grasped and embraced the system very well. All team members have checked guests in/out on the same day they went through the virtual training. Great...

General Manager

User friendly, easily accessible, simple to read and review. Covers our needs really well as a contemporary city centre property. Adds confidence to the team, New learning for the team a different way of working your PMS...

General Manager

The interface between SNT and the Reservations system has it's glitches. Basically, room types don't always match the inventory. However, the help desk is great and always fixes this ASAP.

Front Office Manager

Overnight audit reports to be self generating to relieve the labor of manual reporting. Looking forward to these improvements.

Regional Sales Manager

Encrypted credit card link that we can send directly to the client and attached to group master or to reservation directly. Excel export options for rooming list.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

StayNTouch understands that technology should be relieving your staff of complications and unnecessary repetitive tasks instead of adding on to them. Their intuitive modern cloud PMS is great for hotels that want flexibility, scalability and profitability.

by Pelle Schopenhouer (Revinate) on December 15, 2021

See more answers (14)
Question:

What differentiates this product or service from the competition?

Answer:

The flexibility that StayNTouch offers is one of their great assets. Being able to access your systems from anywhere has become a must these days and StayNTouch delivers here. It's always a pleasure to work with their teams. Their great API has allowed them to build out a qualitative integration eco...

by Pelle Schopenhouer (Revinate) on December 15, 2021

See more answers (14)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

StayNTouch is a truly reliable PMS system. It is well known that a PMS switch is a dramatic change for a hotel; therefore, make sure you express your true needs and wants to your StayNTouch agent. The absolute pros of StayNTouch are scalability, service, and stellar support. Don't be afraid of chang...

by Pelle Schopenhouer (Revinate) on December 15, 2021

See more answers (14)
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+ 12 recommend
Recommended by Show More (10)

StayNTouch Alternatives

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GETTING STARTED

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Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Active Markets

MARKETS SERVED
  • South America
  • Central America
  • Africa
  • Antarctica
  • Oceania
  • North America
  • Europe
  • Asia Pacific
  • Middle East
VERIFIED MARKETS
  • United States of America
  • Sweden
  • France
  • United Kingdom
  • Norway
  • Belgium
  • Netherlands
  • Denmark
  • Thailand

127 Verified StayNTouch Reviews

Likelihood to Recommend
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This vendor is 33% below the category average..

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This vendor has fewer recent reviews than average compared to other top Property Management Systems providers. It is advised that you ask for recent references before proceeding.

December 10, 2021

StayNTouch Review: Great Cloud Based Option

Sr Director of RM from Resorts in (United States of America)

Recommend 8/10
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What do you like most?

StayNTouch is very user friendly and can be accessed anywhere. Being able to access the system from my phone has proved to be helpful more than once. The support team is very responsive.

What do you dislike or think could be improved?

The continue to make improvements to the system. I like being able to share my suggestions on their service portal and reading suggestions from other end users.

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a

December 10, 2021

StayNTouch Review: The most staff friendly PMS ever invented!!!!!

Regional Director of Operations from Boutiques in New York (United States of America)

Recommend 10/10
Full blue star
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What do you like most?

I've never encountered a PMS system that is so easy to use. It saves a tremendous amount of time by offering quick training and employee onboarding .

What do you dislike or think could be improved?

I would like to see them continue adding more integrations with other software. This would make the rollouts to additional properties faster.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 10, 2021

StayNTouch Review: Simply the Best!

Senior Regional Manager from Resorts in (United States of America)

Recommend 10/10
Full blue star
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What do you like most?

The system is effortless and very user friendly. Quick training & employee onboarding process. The cloud base solution makes it easy to browse on the go via cell phone, tablet, pc

What do you dislike or think could be improved?

At this point, we feel the system works well and meets our needs. We've enjoyed the periodic upgrades since onboarding and look forward to future tech forward versions.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 10, 2021

StayNTouch Review: SNT - Best System Ever

VP Operations from Resorts in (United States of America)

Recommend 10/10
Full blue star
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What do you like most?

Easy to use - eliminated unnecessary hours of training for new-hires! The ease of use allows us to add additional support from different departments to our front desk team at busy times.

What do you dislike or think could be improved?

My only wish is that every single system integrated with SNT!! We love the product and recommend it to everyone.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 10, 2021

StayNTouch Review: Easy system with great features

General Manager from Luxury Hotels in Minneapolis (United States of America)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

The training sessions are thorough and easy to follow. All of my have grasped and embraced the system very well. All team members have checked guests in/out on the same day they went through the virtual ...

What do you dislike or think could be improved?

More in-depth training on billing and the initial setup of the system. The system has virtually no weaknesses compared to other pms systems.

Customer Support
4
Ease of Use
5
Value for money
5
Implementation
5

December 09, 2021

StayNTouch Review: The best POS system that allowed us to optimize our daily operations!

Regional Sales Manager from Other in New York (United States of America)

Recommend 10/10
Full blue star
Full blue star
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Full blue star

What do you like most?

Overall, StayNTouch is intuitive and easy to system learn; it took me less than half a day to familiarize myself with the program, and I was comfortable navigating through every since. StayNTouch offer...

What do you dislike or think could be improved?

Encrypted credit card link that we can send directly to the client and attached to group master or to reservation directly. Excel export options for rooming list.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Monthly subscription (/room/month)

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