GuestService - Surveys

5.0 (3 REVIEWS)

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GuestService - Surveys

5.0 (3 REVIEWS)

Unranked in Guest Surveys & Feedback

Get correct feedback from your guests at the right time

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Ratings Summary

5.0
Excellent
Ease of Use
5.0/5
Customer Support
4.3/5
ROI
5.0/5
Implementation
4.5/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, GuestService - Surveys is the #6 most trending product in the Guest Surveys & Feedback category (out of 25) and the #377 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Guest Service’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
About GuestService - Surveys
Founded in 2016 | Headquarters in London (United Kingdom) | 11 employees
Guest satisfaction is a very important and decisive issue in the competition of hotels. It is one of the most influential factors in a guest’s decision to book a hotel. In fact, according to many studies, “guest satisfaction”, that is, the comments made about the hotel, is more important and decisive than the price of the hotel.

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Capabilities

Real-time Guest Surveys

Daily Surveys

Check-out Surverys

Guest Messaging

NPS Guest Surveys

Features

Survey Builder

4/5 features

Delivery Channels

4/5 features

Review Generation

4/5 features

Follow-up & Resolution

4/5 features

Reporting, Analytics & Insights

4/5 features

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Guest Service Average Guest Service

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0

Success Stories

1

References

6

Featured Customers

Success Stories

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Guest Service doesn’t have any case studies available

Popularity by Segment

Size

1 | Small (10-24 room)

1 | Medium (25-74 room)

7 | Large (75-199 room)

19 | X-Large (200+ room)

Country

25 | Turkey

Type

15 | Resorts

11 | Luxury Hotels

7 | Branded Hotels

3 | City Center Hotels

2 | Bed & Breakfast & Inns

1 | Airport/Conference Hotels

1 | Hostels

Region

25 | Middle East

Category

28 | Hotel Guest Apps

6 | Mobile Ordering & Room Service

5 | Contactless Check-in

3 | Guest Surveys & Feedback

2 | Staff Collaboration Tools

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Hotelier Rating

Excellent
26
Very Good
2
Average
0
Poor
0
Terrible
0

Property Size

  • Small (1)
  • Medium (1)
  • Large (7)
  • X-Large (19)

Country

  • Turkey
    Turkey
    (25)

Region

  • Middle East
    Middle East
    (25)
10

Reception team

Front Office from 100 to 199 room Resort in (Turkey)

Verified
4 months ago
From our vantage point at the front office, we've noticed a remarkable increase in guest satisfaction ratings following the launch of our app. The convenience and adaptability it offers for order placement—eliminating the need for phone calls or visits to the service desk—have been well-received by our guests. The app's features, allowing g...
Country Turkey
Front Office
Large Hotel
10

Mobile ordering

Front office manager from 100 to 199 room Resort in (Turkey)

Verified
4 months ago
The mobile ordering feature allows guests to order food, beverages, and even hotel services right from their smartphones, anytime and anywhere on the property. Whether it's a craving for a late-night snack, breakfast in bed, or scheduling a spa treatment, the app puts control directly in the guests' hands.
Country Turkey
Front office manager
Large Hotel
10

Enhancing our review score

Quality Manager from 200 to 499 room Branded Hotel in (Turkey)

Verified
4 months ago
In my role as a quality manager within the hospitality industry, I have witnessed a remarkable transformation since integrating the SAAS hotel guest app platform into our operations. The real-time communication features have enabled our team to promptly address any quality concerns and guest feedback, ensuring that our commitment to service...
Country Turkey
Quality Manager
X-Large Hotel
  • 1

Recommend empty

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Posts

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Support

Unverified

Guest Service has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center Product Updates
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2024

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Response Time

2 days

Recommended

98%

Optimized for quick response

This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

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