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GuestService - Surveys
5.0 (3 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
GuestService - Surveys
Unranked in Guest Survey Software
Get correct feedback from your guests at the right time
98% recommended by 25 hotels
Guest Service has 0 reviews from United States so we’re unable to verify that they operate in your local market.
What is Guest Service?
Founded in 2016 | Headquarters in London (United Kingdom) | 11 employees
GuestService - Surveys is a customer feedback management platform specifically designed for the hospitality industry. This software allows hotels to gather, analyze, and act upon guest feedback effectively.
By providing a seamless way to collect guests' opinions and comments, it enables hotels to understand their performance from the guest's perspective.
**Key Aspects:**
1. **AI Summary Reviews:** The platform uses AI to generate concise summaries of guest reviews, highlighting positive experiences and areas needing improvement.
2. **AI Summary Recommendations:** The system offers actionable recommendations based on the analysis of guest feedback, guiding hotels to make data-driven decisions to enhance guest satisfaction.
**Operational Fit:** GuestService - Surveys integrates seamlessly into a hotel's existing operations, turning invaluable guest insights into strategies for improving service quality, thus boosting future bookings.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Guest Service products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Guest Service Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Guest Service Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Guest Service
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Guest Service's Provided Description:
"Guest satisfaction is a very important and decisive issue in the competition of hotels. It is one of the most influential factors in a guest’s decision to book a hotel. In fact, according to many studies, “guest satisfaction”, that is, the comments made about the hotel, is more important and decisive than the price of the hotel."
FAQs
GuestService - Surveys Alternatives
Not sure if Guest Service is right for your hotel? Here are similar Guest Survey Software vendors that could be a good fit for your hotel:
Capabilities
Real-time Guest Surveys
Real-time Guest Surveys
Instantly measure guest satisfaction—a critical metric for hotels—with GuestService. Prioritizing guest satisfaction is essential for hotels, as a dissatisfied guest can significantly impact a hotel's sales and, consequently, its revenue. Crucially, the key to effectively managing guest satisfaction lies in real-time feedback, not just post-departure insights. GuestService empowers you to monitor your guests' satisfaction levels in real time, enabling immediate improvements and ensuring guests leave with positive experiences.
Daily Surveys
Daily Surveys
Measuring the satisfaction of your guests is important until the last moment they stay at the hotel. Maybe a perfect accommodation experience turned into dissatisfaction at the last minute! It is necessary to be sure of the satisfaction of your guests until the last moment.
Check-out Surverys
Check-out Surverys
Capture guest satisfaction with a quick checkout survey, preventing last-minute dissatisfaction from turning into negative online reviews. This final touchpoint offers a chance to address any issues and ensure guests leave with positive impressions.
Guest Messaging
Guest Messaging
Enhance guest engagement with our Guest Messaging feature, allowing for real-time communication and feedback during their stay. This tool not only personalizes the guest experience but also swiftly addresses any concerns, ensuring satisfaction and fostering positive reviews.
NPS Guest Surveys
NPS Guest Surveys
Utilize our NPS guest surveys feature to instantly identify satisfied and dissatisfied guests, enabling you to address concerns and resolve issues in real-time. This proactive approach prevents negative experiences from escalating into adverse reviews, ensuring every guest leaves feeling valued and heard.
Features
Survey Builder
4/5 features
Delivery Channels
4/5 features
Review Generation
4/5 features
Follow-up & Resolution
4/5 features
Reporting, Analytics & Insights
4/5 features
Q2 '26 Guest Survey Software Survey Insights
Is Guest Service a good fit for your hotel?
Rank
Hotel size
Popular alternatives
#1
of 4
Mid-sized
96%
(243)
GuestRevu is a top Guest Survey Software pick among mid-sized hotels on HotelTechReport, with hoteliers pointing to its tailored surveys and competitor-set comparison to spot what guests praise and where they fall behind.
#1
of 3
Enterprise
98%
(20)
GuestRevu is a top Guest Survey Software pick among large hotels on HotelTechReport, with reviewers calling out sentiment analysis and keyword tracking that surface recurring themes like cleanliness and staff friendliness. Hoteliers say it helps spot issues before they escalate.
#1
of 3
Large
93%
(35)
GuestRevu is a top Guest Survey Software pick among Large on HotelTechReport, with hoteliers valuing the dashboard that puts reviews, surveys, and guest responses in one place for group reputation management. One reviewer calls it a “one-stop shop guest feedback consolidation centre.”
Mid-sized
96%
(243)
#1
of 4
GuestRevu is a top Guest Survey Software pick among mid-sized hotels on HotelTechReport, with hoteliers pointing to its tailored surveys and competitor-set comparison to spot what guests praise and where they fall behind.
Enterprise
98%
(20)
#1
of 3
GuestRevu is a top Guest Survey Software pick among large hotels on HotelTechReport, with reviewers calling out sentiment analysis and keyword tracking that surface recurring themes like cleanliness and staff friendliness. Hoteliers say it helps spot issues before they escalate.
Large
93%
(35)
#1
of 3
GuestRevu is a top Guest Survey Software pick among Large on HotelTechReport, with hoteliers valuing the dashboard that puts reviews, surveys, and guest responses in one place for group reputation management. One reviewer calls it a “one-stop shop guest feedback consolidation centre.”
Rank
Hotel type
Popular alternatives
#1
of 5
Branded Hotels
97%
(119)
GuestRevu is a top Guest Survey Software pick among branded hotels on HotelTechReport, because hoteliers like the pre-arrival survey and guest questionnaires that let them prepare requests before arrival and pinpoint what to fix.
#1
of 4
Resorts
96%
(199)
GuestRevu is a top Guest Survey Software pick among resorts on HotelTechReport, with resort hoteliers pointing to real-time feedback that flags issues fast enough to fix them before checkout.
#1
of 4
Other
94%
(109)
GuestRevu is a top Guest Survey Software pick among other properties on HotelTechReport, with reviewers pointing to detailed reports, dashboards, and competitor-set comparison that help spot weak spots and track performance.
Branded Hotels
97%
(119)
#1
of 5
GuestRevu is a top Guest Survey Software pick among branded hotels on HotelTechReport, because hoteliers like the pre-arrival survey and guest questionnaires that let them prepare requests before arrival and pinpoint what to fix.
Resorts
96%
(199)
#1
of 4
GuestRevu is a top Guest Survey Software pick among resorts on HotelTechReport, with resort hoteliers pointing to real-time feedback that flags issues fast enough to fix them before checkout.
Other
94%
(109)
#1
of 4
GuestRevu is a top Guest Survey Software pick among other properties on HotelTechReport, with reviewers pointing to detailed reports, dashboards, and competitor-set comparison that help spot weak spots and track performance.
Rank
Region
Popular alternatives
#1
of 5
Europe
96%
(120)
GuestRevu is a top Guest Survey Software pick among Europe on HotelTechReport, with hoteliers pointing to the detailed reports and competitor tracking that show where a property is falling short and what to fix first.
#2
of 4
North America
97%
(45)
GuestRevu is a top Guest Survey Software pick among North America on HotelTechReport for surfacing guest feedback in one place and using AI analysis to spot issues before they escalate. Hoteliers also like the custom survey questions and comp-set view at a glance.
Europe
96%
(120)
#1
of 5
GuestRevu is a top Guest Survey Software pick among Europe on HotelTechReport, with hoteliers pointing to the detailed reports and competitor tracking that show where a property is falling short and what to fix first.
North America
97%
(45)
#2
of 4
GuestRevu is a top Guest Survey Software pick among North America on HotelTechReport for surfacing guest feedback in one place and using AI analysis to spot issues before they escalate. Hoteliers also like the custom survey questions and comp-set view at a glance.
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Guest Service Reviews Summary
Ease of Use
5.0/5
Customer Support
4.3/5
ROI
5.0/5
Implementation
4.5/5
Recommended by
Achievements
This vendor's trending score is rising, GuestService - Surveys is the #6 most trending product in the Guest Survey Software category (out of 25) and the #361 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreGuest Service’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
Guest Service Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Compare Guest Service to Top Alternatives
Live survey solution to engage guests
Customer Alliance is a guest feedback intelligence platform built for the hospitality industry.
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Hotelier Rating
Looking for specific info?
10
Reception team
Front Office from 100 to 199 room City Center Hotel in Fethiye (Turkey)
Verified
2 years ago
From our vantage point at the front office, we've noticed a remarkable increase in guest satisfaction ratings following the launch of our app. The convenience and adaptability it offers for order placement—eliminating the need for phone calls or visits to the service desk—have been well-received by our guests. The app's features, allowing g...
Turkey
Turkey
Front Office
Large Hotel
10
Mobile ordering
Front office manager from 100 to 199 room City Center Hotel in Fethiye (Turkey)
Verified
2 years ago
The mobile ordering feature allows guests to order food, beverages, and even hotel services right from their smartphones, anytime and anywhere on the property. Whether it's a craving for a late-night snack, breakfast in bed, or scheduling a spa treatment, the app puts control directly in the guests' hands.
Turkey
Turkey
Front office manager
Large Hotel
10
Enhancing our review score
Quality Manager from 200 to 499 room Branded Hotel in Oludeniz (Turkey)
Verified
2 years ago
In my role as a quality manager within the hospitality industry, I have witnessed a remarkable transformation since integrating the SAAS hotel guest app platform into our operations. The real-time communication features have enabled our team to promptly address any quality concerns and guest feedback, ensuring that our commitment to service...
Turkey
Turkey
Quality Manager
Large Hotel
- 1
It looks like Guest Service is not recommended by any hotels
Check out the top 10 most recommended Guest Service alternativesExpert Q&A and Partner Recommendations
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Guest Service hasn’t been recommended by any experts or partners yet
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Support
Unverified
Guest Service has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
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Verified
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Products Reviewed
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0.0
Ease of Use
0.0/5
Customer Support
0.0/5
ROI
0.0/5
Implementation
0.0/5
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