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Review of MicroMetrics

10
Easy, responsive, and the quickest guest recovery tool I have seen.
Regional Vice President & General Manager from 50-74 room Boutique Hotels in Truckee (United States)
Verified
9 years ago
Products Reviewed
Guest Survey Software
What do you like most?
Virtually no training required. Both guests and employees use with ease. Once we went live, we start seeing the benefits immediately. Increase reviews and guest interactions that allowed us to resolve concerns real time.
What do you dislike or think could be improved?
Need to figure how to get guest info into PMS. Improving business intelligence with the guest information should provide opportunity to shift channel production to host websites.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
4.5/5
ROI
5.0/5
Implementation
5.0/5

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