Pembroke Inn: From OTA-Dependent to 80–90% Direct Bookings

Pembroke Inn is a 52-room independent boutique hotel in downtown Toronto, built around a willingness to question traditional hotel practices. With Cloudbeds connecting its website, booking engine, marketing, distribution, and guest experience, the hotel transformed a period of OTA disruption into a significantly stronger direct booking strategy.

Naumi Hotels boosts direct revenue by 55% with Cendyn Web

Discover how Naumi Hotels achieved a 55% increase in direct booking revenue, a 53% uplift in total bookings, and a more stable, guest-ready digital presence by migrating to Cendyn Web. By replacing a fragmented, error-prone site with a faster, more secure platform, clearer navigation, and a simplified booking journey, Naumi turned browsing friction into a seamless path from inspiration to conversion — strengthening both performance and guest experience across its boutique portfolio.

More revenue, less time at the desk: what a Guest App changes in daily hotel operations

MADRIGALE, a family-run 4-star superior hotel above Lake Garda, launched the Gastfreund Guest App under its own name as "MAD Vibes", available in the App Store and Google Play. Guests open it before arrival and use it throughout the stay: 12,862 accesses a month, 87 hours of front-desk time saved and 554 printouts avoided.

56 hours less front-desk work per month: how HOLZLEITEN digitised check-in, billing and check-out

HOLZLEITEN Bio Wellness Hotel in Tyrol has moved check-in, billing overview and check-out into the Gastfreund Guest App, connected directly to its Casablanca hotel software. Reception saves 56 hours a month, and pre-arrival email enquiries are down by 62%.

Oceanfront Growth: Direct bookings powered by The Guestbook

The Atlantic Hotel & Spa, a luxury all-suite oceanfront property in Fort Lauderdale, partnered with The Guestbook in September 2024 to reduce OTA dependence and build a scalable direct booking channel. The Guestbook is a cash-back loyalty platform that rewards guests on direct bookings and connects properties to a broader network of high-intent travelers — The Atlantic layered in additional marketing activations including Black Friday campaigns and member-exclusive offers to amplify reach.

How The Inn at Christmas Place uses Triptease to help maintain over 90% direct bookings

How HI USA generates six-figure monthly revenues through Triptease tools

Hostelling International USA runs a nonprofit hostel network with properties in major US cities across the country. Being both a nonprofit and a hostel brand creates distinct digital advertising challenges, and the team's previous provider struggled to support the technical complexity of their operations. Metasearch underperformed and website crashes were not uncommon.

How One Hotel Increased Direct Bookings by 52% and Reduced Predatory OTA Visibility by 95%

Alaska Frontier Inn was losing guests who intended to book direct to third-party booking sites appearing in Google search. After implementing Operto ONE, direct bookings increased from 25% to 38% of total bookings in five months, while predatory OTAs appearing at the top of search results dropped by 95%.

Metro Hotels celebrates 50 years in business, generates additional $1.6m in revenue with support from SiteMinder.

Hoteliers are always looking for ways to set their properties apart from the rest and incentivize online visitors to book direct. While competitive pricing is crucial, this is only the first step. Complementary actions can be taken to secure guests and significantly increase direct bookings. This is where SafeDirect, travel assistance insurance that drives web conversion, comes in.

How Rio Las Vegas grew metasearch revenue 71% in six months

How Mirror Lake Inn Generated $200K Estimated Revenue & Elevated Guest Experience + Operational Efficiency with Data-Driven Automation

Mirror Lake Inn replaced manual guest feedback and data processes with dailypoint™, enabling automation, better insights, and targeted marketing that drove over $200K in estimated revenue trough one single campaign.

How Platzl Hotel Munich Uses Website Connect by dailypoint to Drive More Direct Bookings & Build Their Email List

How to push direct bookings on our website and become more independent from OTA´s.

Driving Engagement and Repeat Bookings

Enhancing Loyalty & CRM at Serena Hotels with the dailypoint™ CDP

Serena Hotels has operated a respected loyalty program, the Prestige Club, for many years. As the portfolio grew and guest expectations shifted, Serena Hotels set out to modernize and expand the program while building a stronger data foundation for the future.

How an Independent Hotel Leverages dailypoint to Stay Competitive Against International Chains

Smart offers and confirmations with the dailypoint Booking Manager