Case Study

56 hours less front-desk work per month: how HOLZLEITEN digitised check-in, billing and check-out

Katja Weinmüller

Gastfreund · Setembro 02, 2026

HOLZLEITEN Bio Wellness Hotel in Tyrol has moved check-in, billing overview and check-out into the Gastfreund Guest App, connected directly to its Casablanca hotel software. Reception saves 56 hours a month, and pre-arrival email enquiries are down by 62%.

Why it matters: HOLZLEITEN Bio Wellness Hotel in Tyrol has moved check-in, billing overview and check-out into the Gastfreund Guest App, connected directly to its Casablanca hotel software. Reception saves 56 hours a month, and pre-arrival email enquiries are down by 62%.

In practice: guests receive a Journey Mail with a link to the Guest App before arrival, check in online and enter their details, which are passed straight into Casablanca. During the stay they can view their room bill at any time, book hotel services, cancel room cleaning and browse the regional travel guide. Payment happens before departure and check-out is fully digital. The Guest App is available as a native app for iOS and Android and as a progressive web app in the browser; guest enquiries and messages are handled centrally in the Hotelboard.

Top 3 Core Objectives: HOLZLEITEN wanted to cut repetitive work at reception, remove printed material from the rooms and speed up billing, while keeping service personal.

Free up reception: Guests kept asking the same questions about arrival, offers and invoices. Every check-out also required individual attention at the desk.
Replace paper: Rooms held printed brochures that had to be reprinted regularly, which conflicted with the hotel's sustainability concept.
Simplify billing: Queries, waiting times and manual steps made invoicing slow and tied up the team's attention.

"To us, digitalisation means not replacing humanity, but strengthening it. With Gastfreund and the integration of our hotel software Casablanca, we have simplified processes while simultaneously creating more space for what defines our establishment: personal encounters, mindfulness and sustainable management."

Simon Wilhelm

Management

👍 Management Simon Wilhelm said that we didn't digitalise to replace people, but to make more room for them:

"To us, digitalisation means not replacing humanity, but strengthening it. With Gastfreund and the integration of our hotel software Casablanca, we have simplified processes while simultaneously creating more space for what defines our establishment: personal encounters, mindfulness and sustainable management."

⚖️ The selection process: During their research process, Valentina Volgger evaluated Gastfreund's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Gastfreund was the best fit solution:

Project Management Valentina Volgger said, about their decision: "The introduction of the Digital Guest Directory was straightforward and a real asset. It's great to see how naturally both our team and our guests have been using it since then. Many processes are automated today – this saves time and makes daily life significantly more relaxed."

📈 The results: Information, check-in, billing and check-out now run digitally, with no break between guest, team and hotel software. The team gets predictable working time back, guests arrive better informed, and the hotel prints far less.

56 hours saved per month at reception through digital check-in, digital check-out and the integrated billing overview.
€4,200 in costs saved per month
62% fewer pre-arrival email enquiries, because the Journey Mail delivers the key information in advance.