REVENUE MANAGEMENT

Istanaku Hotel & Guesthouse stays ahead of the game with Little Hotelier

Verified case study Hotel Tech Report has reached out to hoteliers at Istanaku Hotel & Guesthouse to verify this case study.
Case study header image
For travellers making plans to visit Manado for business or pleasure, Istanaku Hotel & Guesthouse offers accommodation in the best location, only less than 12 km from Sam Ratulangi International Airport, in Indonesia. Prioritising visitor comfort and satisfaction; this accommodation, which opened its doors in 2011, offers the best quality service at affordable prices. Chrisvandi, the hotel manager explained that in Manado, Istanaku is already well-known as foreign tourist’s go-to hotel, especially those hailing from Europe. Before using Little Hotelier, Istanaku relied on a different system to manage its 28 hotel rooms and 17 guesthouse rooms. Chrisvandi explained that the previous system was not free from errors or problems in general.
Why it matters: When Istanaku’s former system repeatedly showed signs of problems during the pandemic, Chrisvandi decided to look for a new solution to streamline the daily operations of his property.
  • Striving to stay ahead, Istanaku turned to Little Hotelier as a one-stop solution to all their problems. Little Hotelier really helped Istanaku with their reservations and inventory management.

Top 3 Core Objectives: Istanaku Hotel & Guesthouse is looking for a solution for reservation management and a tool to set their price strategically.
  • Solution for reservation management: Istanaku Hotel wants a way to update their online bookings and available rooms automatically.

  • Strategic pricing: The property needs a system that gives them information about market trends and what competitors are charging, so they can offer the best prices to their guests.

Little Hotelier

The leading all-in-one software for small properties

Innovators Mentioned

Istanaku Hotel & Guesthouse
Little Hotelier
CMT-
Chrisvandi Maesel Tingehe -
Hotel Tech Report reached out to Chrisvandi Maesel Tingehe - who verified this case study.

Hotel Manager

Istanaku Hotel & Guesthouse

"There’s no need to check each online travel agent (OTA) one by one. With Little Hotelier’s channel manager, every time there is a booking, we no longer need to input it into the system manually because Little Hotelier’s feature automatically records incoming bookings from any OTA and updates our inventory."

Chrisvandi Maesel Tingehe -

Hotel Manager

👍 Hotel Manager Chrisvandi Maesel Tingehe - said that Little Hotelier automatically records incoming bookings from any channels.:
  • "There’s no need to check each online travel agent (OTA) one by one. With Little Hotelier’s channel manager, every time there is a booking, we no longer need to input it into the system manually because Little Hotelier’s feature automatically records incoming bookings from any OTA and updates our inventory."

⚖️ The selection process: During their research process, Chrisvandi Maesel Tingehe - evaluated Little Hotelier's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Little Hotelier was the best fit solution:
  • Hotel Manager Chrisvandi Maesel Tingehe - said, about their decision: "The front desk makes it easier for us regarding the guest database, inputting guest data, and checking them in. With the previous system, I had to come to the hotel to monitor it manually, now I can easily do it from home."

📈 The results: Istanaku Hotel & Guesthouse reduce manual work, manage guest details better, and correctly set up their price with the help of Little Hotelier.
  • Istanaku Hotel eliminated manual work with Little Hotelier’s channel manager which automatically records bookings from any channels.

  • Little Hotelier helps the property to manage guest details better by putting them all in one place.

  • With real-time market and competitor insights, Little Hotelier makes it possible for Istanaku to set the best price.

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