Hotel Amicizia improves room management with SiteMinder

Verified case study Hotel Tech Report has reached out to hoteliers at Hotel Amicizia to verify this case study.
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Hotel Amicizia is in Rimini, the town synonymous for fun and located on the Italian Adriatic Riviera. It is also the birthplace of Fellini, the unforgotten movie director and screenwriter, known worldwide for La Dolce Vita. Hotel Amicizia is a family-run 3-star hotel with 30 rooms and was completely renovated in 2017.
Why it matters: "The hotel industry has changed over the years and technology has become more and more relevant. Customs have also changed: “With an increased offer of flights for all budgets and online sales, we have more international guests and business tourists as well,” said Gianluca Piemonte, Revenue Manager at Hotel Amicizia."
  • “To us, it is crucial to keep up with the times, that is why we aim to be constantly up to date to better respond to market demands.”

Top 3 Core Objectives: "SiteMinder Channel Manager: the solution to manage all channels. Hotel Amicizia was looking for a stable and reliable solution to manage the various channels quickly and easily, including an all-inclusive fee (so that they were able to immediately recognise the investment required)."
  • Scale and efficiency: With more time available, and the automation of routine procedures related to room management, every day tasks are easier and more enjoyable. This allows the hotel team to concentrate on the guests’ needs.


World's most powerful channel manager, managing rooms and rates on 450+ hotel booking channels, in real-time.

Innovators Mentioned

Hotel Amicizia
Gianluca Piemonte
Hotel Tech Report reached out to Gianluca Piemonte who verified this case study.

Revenue Manager

Hotel Amicizia

"The software adapts to the sales strategy, increasing RevPar (Revenue per Available Room) and Average Daily Rate (ADR)."

Gianluca Piemonte

Revenue Manager

👍 Revenue Manager Gianluca Piemonte said that “We have also noticed a better speed when updating channels even for very long periods such as a whole year. In addition, the connection with AirBnB is automatic through a simple procedure directly from SiteMinder platform” continued Piemonte.:
  • "The software adapts to the sales strategy, increasing RevPar (Revenue per Available Room) and Average Daily Rate (ADR)."

⚖️ The selection process: During their research process, Gianluca Piemonte evaluated SiteMinder's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that SiteMinder was the best fit solution:
  • Revenue Manager Gianluca Piemonte said, about their decision: "“Small things that have no costs such as a smile, calling a guest by name or remembering a guest's preference when returning at the hotel. This is even more possible thanks to SiteMinder.”"

📈 The results: Thanks to SiteMinder's Channel Manager, Gianluca Piemonte has been able to connect the system to multiple channels, and easily integrate it into the management platform in use. As a result, the hotel avoided unwanted overbookings, and optimized online sales.
  • Ability to develop rate plans and prices per room type efficiently

  • With SiteMinder, Hotel Amicizia has experienced an increase in direct sales, resulting in an improvement of the hotel's performance indicators and overall time savings

  • Great customer support. Thanks to SiteMinder dedicated team, the hotel immediately benefited from using the platform according to its needs.

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