apro POS vs. EXTouch Room-package Counter:
¿Cuál es el adecuado para ti?

The Decision

Choosing the right POS system for your hotel is vital to streamline operations, enhance guest experience, and boost revenue. APRO POS by APRO Kassensysteme GmbH and EXTouch Room-package Counter by Extouch International Co., Limited are two options, but they serve very different needs. While APRO POS offers a broad, all-in-one platform with extensive features, EXTouch specializes in managing guest packages with a focus on service validation. Which solution aligns better with your hotel’s priorities?

Is APRO POS or EXTouch Room-package Counter Better for Hotels?

Both products address hotel operations, but their scope diverges significantly. APRO POS aims to be an integrated restaurant and hospitality management system, combining cash registers, kitchen management, mobile ordering, and guest-facing tools. Conversely, EXTouch is designed specifically for managing guest packages, such as spa or breakfast inclusions, with real-time validation at key service points.

APRO POS boasts a comprehensive feature set, including upselling, digital menus, check splitting, and customer insights reports, supporting a broader operational ecosystem. EXTouch, however, concentrates on simplifying package redemption, focusing on accurate tracking and validation of inclusions tied to guest rooms. Do you need a versatile POS platform or a specialized service management system?

APRO POS vs EXTouch Room-package Counter: Which Should Your Hotel Choose?

If your hotel needs a multifunctional POS that integrates seamlessly with your restaurant, bar, or room service operations, go with APRO POS. Its extensive feature library (13 unique features) and integrations with hotel property management software make it ideal for hotels seeking operational cohesion across departments.

If your primary goal is to efficiently manage guest packages, such as spa treatments or meal plans, and streamline their validation at service points, EXTouch is the better choice. Its core strength lies in real-time package tracking and redemption, making it suited for hotels with a high volume of service inclusions tied to guest rooms.

Hotels with a broad need for POS features and integrations should prioritize APRO POS, while those focused on package management and validation should opt for EXTouch. Does your hotel require a comprehensive POS or targeted package management?

Is APRO POS or EXTouch Room-package Counter Easier to Use?

Ease of use is a decisive factor. APRO POS has a user interface rated 0/5 with very limited recent reviews, suggesting it may lack modern usability standards. Its onboarding process and customer support are also unverified, raising concerns about staff adoption. In contrast, EXTouch scores 4.63/5 for ease of use, with recent reviews highlighting its intuitive interface, quick setup, and helpful onboarding.

Reviewers praise EXTouch for its stable operation during peak times and straightforward functionality, even if some note an initial learning curve. Edge: EXTouch.

Which Has Better Features: APRO POS or EXTouch Room-package Counter?

APRO POS offers a rich set of features—13 unique ones—such as self-service ordering, upselling, digital menus, integrated kitchen display, gift cards, rewards programs, and inventory management. These features support a wide range of restaurant and hotel operations, making it a versatile platform.

EXTouch provides just one unique feature: payment log reports, but it excels in package management. Its core offering—real-time guest package validation—sets it apart for hotels focused on seamless service redemption. While APRO’s feature count is impressive, EXTouch’s niche specialization can be more valuable in certain contexts. Edge: APRO POS.

Which Has Better Customer Support: APRO POS or EXTouch Room-package Counter?

Customer support can determine your success with a new system. APRO Kassensysteme GmbH hasn’t provided recent ratings or reviews, leaving its support quality uncertain. Conversely, EXTouch boasts a support rating of 4.59/5 from 32 reviews, with recent feedback emphasizing its helpful onboarding and stable support.

Review quotes highlight EXTouch’s responsive assistance and ongoing updates, whereas APRO’s support remains unverified. Given the recent positive feedback and high support scores, EXTouch is the clear winner here. Edge: EXTouch.

Which Has More Integrations: APRO POS or EXTouch Room-package Counter?

Integration options are crucial for operational efficiency. APRO POS integrates with 11 verified partners, including major hotel software solutions like Casablanca, Guestnet, and Protel PMS, facilitating smooth data flow across systems. EXTouch currently lists zero verified integrations, limiting its connectivity outside its core package management.

For hotels needing a connected ecosystem, APRO offers significant advantages. EXTouch’s lack of third-party integrations may restrict its utility in complex hotel environments. Edge: APRO POS.

Which Do Hoteliers Rate Higher: APRO POS or EXTouch Room-package Counter?

Review scores reflect user satisfaction. APRO Kassensysteme GmbH has no recent reviews or ratings, making it impossible to assess current hotel sentiment. In contrast, EXTouch has a review score of 77.88 on the HT Score, with 32 reviews, and a 97% likelihood to recommend, indicating strong user approval.

Segment analysis shows EXTouch’s higher ratings are consistent across hotel types, especially among boutique and mid-sized properties. Its recent review activity and high recommendation rate make it the preferred option for most hoteliers. Edge: EXTouch.

How Much Do APRO POS and EXTouch Room-package Counter Cost?

Pricing transparency favors EXTouch, which charges a base price of $300, with no mention of ongoing fees or charges. APRO Kassensysteme GmbH does not disclose pricing details or trial options, leaving potential buyers uncertain about total costs.

Cost considerations are vital; EXTouch’s transparent, modest pricing makes it accessible for a wide range of hotels. The absence of clear pricing for APRO could pose challenges for budget planning. Edge: EXTouch.

What Type of Hotel Should Use APRO POS?

• Hotels that operate multiple F&B outlets and require integrated restaurant and room service management.
• Hotels seeking a flexible, modular POS system with extensive features like upselling, digital menus, and inventory management.
• Hotels that want real-time data synchronization across departments.
• Teams that prefer a customizable platform supporting loyalty programs and customer insights.

Not ideal if your hotel primarily needs package management or has limited F&B operations. Hotels with minimal restaurant activity or those requiring simple POS solutions may find APRO’s extensive features unnecessary.

What Type of Hotel Should Use EXTouch?

• Hotels with high volumes of guest packages, such as spas, breakfast, or activity inclusions, needing precise tracking and validation.
• Hotels aiming to streamline service redemption via card or QR code scanning.
• Hotels that want a system with excellent ease of use and quick onboarding.
• Properties that prioritize automated reporting and interdepartmental data synchronization.

Not ideal if your hotel operates a complex restaurant or requires extensive POS features beyond package management. Hotels seeking broad integrations or advanced POS functionalities would find EXTouch insufficient.

The Bottom Line for Hotels: Which Product Is Right?

APRO POS offers a broad, feature-rich system suitable for hotels with significant F&B operations, requiring deep integration and modularity. Its extensive feature set and partnerships make it a flexible solution for larger or more complex hotel environments.

EXTouch excels in managing guest packages with a focus on ease of use, real-time validation, and high customer satisfaction. Its streamlined approach makes it ideal for hotels where package management and quick service validation are top priorities.

If your hotel needs a versatile POS system with extensive features and integrations, go with APRO POS. If your main goal is efficient package validation and simplified service redemption, EXTouch is the better choice. For most hoteliers, especially those valuing recent reviews and high satisfaction, EXTouch stands out as the stronger option.