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Lodgistics Communication
4.8 (67 REVIEWS)
HT Score
82 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Lodgistics Communication
Ranked 3 (out of 12) in Employee Engagement Software
Connected operations for unparalleled guest satisfaction
97% recommended by 67 hotels
More than 50% of Lodgistics’s reviews come from United States of America.
Bell - AI powered product analyst
I analyzed all of Lodgistics’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like how Lodgistics enhances internal communication, task management, and operational efficiency. The software's intuitive interface makes it easy for staff to track maintenance requests, manage housekeeping tasks, and log guest complaints. The platform's reporting and analytics tools empower hotel managers with actionable insights, leading to improved revenue management and guest experience. However, users have noted minor bugs, a need for more third-party integrations, and desires for additional customization options.
Support
Supportive
Hoteliers often highlight the impressive responsiveness of Lodgistics' customer support, noting that issues are addressed immediately. This is particularly valued as it ensures minimal disruption in operations. Users appreciate the accessibility of support through various channels, facilitating prompt resolution of any challenges encountered. The expertise of the support staff is consistently commended, with users trusting their ability to effectively assist with setup and training, ensuring a smooth onboarding experience for new users. Overall, the combination of immediate response and knowledgeable staff significantly enhances user satisfaction with the product.
Sales Manager
14 months ago
Verified
... I love the ease of use for all levels of employees in various departments. Being able to communicate information throughout the hotel with the click of a button is huge for our operation and improves ...
See full reviewArea Director of Sales & Marketing
14 months ago
Verified
... - Great communication tool between the front desk and housekeeping team. Able to use pictures in addition to text, helps to cut down on communication gaps with a multi-lingual staff. The tracking ...
See full reviewGeneral Manager
12 months ago
Verified
... If there is an issue, support addresses it immediately. It is so easy to use, in a small or large company. ...
See full reviewFront Office Manager
12 months ago
Verified
... I really wish there was a translation aspect similar to maybe Facebook or other social media platforms. Sometimes when HK puts an order in it is not always easy to understand aas a lot of us do not speak ...
See full reviewAssistant General Manager
10 months ago
Verified
... I like having everything logged in one place and being able to log in to see where my team is at on their tasks. As someone deeply entrenched in the hospitality industry, I recently had the pleasure of exploring Lodgistics Hotel Management Software, and I must say, it exceeded my expectations in more ways than one. This comprehensive solution has undoubtedly revolutionized the way I approach hotel operations, and I'm eager to share my insights garnered from both personal ...
See full reviewOperations Manager
9 months ago
Verified
... Love using Lodgistics to communicate with my employees! The maintance software is great! I love how I can see what rooms have been pm'd and what rooms need pm'd. And what has been done to the rooms. ...
See full reviewGM
8 months ago
Verified
... The days of the spiral notebook for a logbook are long gone. We post everything on Lodgistics. We use the lost and found to track items left by guests. We post all packages received for guests. Best of all we post guest complaints, which gives me the chance to correct ...
See full reviewFRONT DESK AGENT
6 months ago
Verified
... Everything u need to know is on lodgistics. Housekeepers cleaning routines times what they guests wanted when they cleaned the rooms. if there were any discrepancies we can figure that out. we can put in late checkouts early check ins we can easily add work orders trackrooms. put in tickets to prevent ...
See full reviewAutomation
Streamlined
Hoteliers often express the need for improved automation within Lodgistics' Employee Engagement Software. Specifically, they would like the process of updating room statuses to be linked with their existing software or automated during the night audit. Furthermore, the ability to schedule posts for specific dates would enhance workflow efficiency by ensuring important messages are not overlooked. By automating these tasks, hoteliers could significantly reduce manual workload and improve overall operational efficiency.
General Manager
12 months ago
Verified
... The updating of the room status. I wish it linked with our software on this or that the upload could be automatic every night at night audit. ...
See full review
10 months ago
Verified
... I would love to be able to schedule posts ahead of time to post on a specific date. Broadcasts are good, but sometimes posts get lost. ...
See full reviewAssistant General Manager
10 months ago
Verified
... There are just a few little things, there seems to be small bugs with the set up. Also, sometimes things don't save when edited.Moreover, Lodgistics' robust reporting and analytics capabilities have empowered me to make informed decisions. The depth of insights provided is truly impressive, offering actionable data to optimize pricing strategies, enhance occupancy rates, and elevate guest experiences. It's like having a personal data analyst at my fingertips, guiding me toward greater success in a fiercely competitive industry. Of course, no software is without its areas for improvement ...
See full reviewGM
8 months ago
Verified
... The days of the spiral notebook for a logbook are long gone. We post everything on Lodgistics. We use the lost and found to track items left by guests. We post all packages received for guests. Best ...
See full reviewAGM
7 months ago
Verified
... This platform has been very helpfull to have all of the team involved and engaged with communicating with each other! ...
See full reviewFRONT DESK AGENT
6 months ago
Verified
... Everything u need to know is on lodgistics. Housekeepers cleaning routines times what they guests wanted when they cleaned the rooms. if there were any discrepancies we can figure that out. we can ...
See full reviewIntegrations
Foundational
Hoteliers often highlight the need for improved integrations within Lodgistics' Employee Engagement Software. While users appreciate the ability to connect systems like PEP and Lodgistics for enhanced communication and visibility of announcements, there are desires for more seamless integration with existing software systems such as property management systems (PMS). Users frequently mention the wish for features like automated nightly uploads during audits and the ability to customize integrations to better suit specific operational requirements. Overall, the current integration capabilities are appreciated but there is a consistent call for making them easier to set up, more reliable in syncing, and allowing for tailored customization to accommodate varied business needs.
Sales Manager
14 months ago
Verified
... From a salespersons point of view, I think being able to integrate into a sales platform in some shape or form as it pertains to BEO's & Group resumes would be beneficial. This would allow employees ...
See full reviewGeneral Manager
12 months ago
Verified
... The updating of the room status. I wish it linked with our software on this or that the upload could be automatic every night at night audit. ...
See full reviewAssistant General Manager
10 months ago
Verified
... There are just a few little things, there seems to be small bugs with the set up. Also, sometimes things don't save when edited.Moreover, Lodgistics' robust reporting and analytics capabilities have empowered me to make informed decisions. The depth of insights provided is truly impressive, offering actionable data to optimize pricing strategies, enhance occupancy rates, and elevate guest experiences. It's like having a personal data analyst at my fingertips, guiding me toward greater success in a fiercely competitive industry. Of course, no software is without its areas for improvement. While Lodgistics offers a comprehensive suite of features, I've noted a few areas where additional customization options and integration with third ...
See full reviewOperations Manager
9 months ago
Verified
... Love using Lodgistics to communicate with my employees! The maintance software is great! I love how I can see what rooms have been pm'd and what rooms need pm'd. And what has been done to the rooms. ...
See full reviewGM
8 months ago
Verified
... Add a calendar, then we could add deadline dates. Also allow housekeepers to start more than 1 room at a time. ...
See full reviewGuest Services Representative
6 months ago
Verified
... I love how the website lets you engage in a conversation with staff members. It's the best way to communicate with each other. ...
See full reviewFRONT DESK AGENT
6 months ago
Verified
... The systems connecting: PEP AND LODGISTICS. we can see all new announcement that come through. we can chat with our team when we need to which is great. and we can make posts about the days events. ...
See full reviewValue
Balanced
Hoteliers often commend Lodgistics Communication for its significant value in facilitating team communication and engagement. They appreciate the functionality of being able to see who has read a post, which enhances accountability and ensures messages are received and considered. Many reviewers highlight how the platform effectively involves and engages the entire team, contributing to better communication. Users express that the potential addition of personal messaging would further increase the platform's value by enhancing direct communication capabilities. Overall, the software is recommended for its efficacy in fostering a connected team environment.
10 months ago
Verified
... Lodgistics is a great platform for communicating with the team. I love the feature of seeing who has read the post. ...
See full reviewAGM
7 months ago
Verified
... This platform has been very helpfull to have all of the team involved and engaged with communicating with each other! ...
See full reviewGuest Services Representative
6 months ago
Verified
... Great recommendation to other companies! ...
See full reviewFunctionality
Balanced
Hoteliers often appreciate the robust functionality of Lodgistics's Employee Engagement Software. It excels in core communication features, enabling effective team coordination both on and off the clock. Hoteliers commend its ability to handle key tasks efficiently, including managing maintenance routines and tracking guest-related issues. The platform's reporting and analytics capabilities are noted for empowering users with actionable insights, aiding in informed decision-making. Additionally, users highlight certain areas for improvement, such as the presence of minor bugs, the need for enhanced saving reliability, and a desire for new features like post scheduling and a calendar. Overall, while Lodgistics provides a comprehensive set of tools, users suggest these enhancements to further optimize its functionality.
Sales Manager
14 months ago
Verified
... State of the art software that improves efficiency for all hospitality professionals! ...
See full reviewSales
14 months ago
Verified
... I love the ease of communicating with other departments. Communication in my hotel has never been better! It is also great for tracking past items/requests/etc. ...
See full reviewArea Director of Sales & Marketing
14 months ago
Verified
... - Great communication tool between the front desk and housekeeping team. Able to use pictures in addition to text, helps to cut down on communication gaps with a multi-lingual staff. The tracking system ...
See full reviewfront desk associate
13 months ago
Verified
... Employee software and hotel maintenance software. I like the fact you can create work orders and also let other employees know whats going on throughout the day. ...
See full reviewFront Office Manager
12 months ago
Verified
... I really like the communication aspects. It helps keep us all informed whether we are on or off the clock ...
See full review
10 months ago
Verified
... Lodgistics is a great platform for communicating with the team. I love the feature of seeing who has read the post. ...
See full reviewAssistant General Manager
10 months ago
Verified
... There are just a few little things, there seems to be small bugs with the set up. Also, sometimes things don't save when edited.Moreover, Lodgistics' robust reporting and analytics capabilities have ...
See full reviewGM
8 months ago
Verified
... The days of the spiral notebook for a logbook are long gone. We post everything on Lodgistics. We use the lost and found to track items left by guests. We post all packages received for guests. Best ...
See full reviewAGM
7 months ago
Verified
... As of now I have been very pleased with the way it has handle, Thank you again and keep up the great work! ...
See full reviewGuest Services Representative
6 months ago
Verified
... I love how the website lets you engage in a conversation with staff members. It's the best way to communicate with each other. ...
See full reviewFRONT DESK AGENT
6 months ago
Verified
... Everything u need to know is on lodgistics. Housekeepers cleaning routines times what they guests wanted when they cleaned the rooms. if there were any discrepancies we can figure that out. we can ...
See full reviewUser Interface
Intuitive
Hoteliers often express that the user interface of Lodgistics Hotel Management Software is generally intuitive and facilitates ease of navigation, making menus and features straightforward to find and use. However, some users note a desire for enhanced automation and more seamless integration with existing systems, suggesting that the visual design, while clear and professional, could benefit from more modern customizability options to meet diverse personal needs. The responsiveness of the interface is appreciated, although the consistent delivery of information is highlighted as an area for continuous improvement, ensuring all data is presented clearly and logically to support usability. Mobile compatibility is noted as a crucial aspect, and there are suggestions that including specific accessibility features like screen reader support could elevate the user experience further.
front desk associate
13 months ago
Verified
... I think that the cash log could be improved because it can be confusing especially when you have several different shifts opening and closing out the most confusing is closing out in my opinion. ...
See full reviewGeneral Manager
12 months ago
Verified
... The updating of the room status. I wish it linked with our software on this or that the upload could be automatic every night at night audit. ...
See full review
10 months ago
Verified
... I would love to be able to schedule posts ahead of time to post on a specific date. Broadcasts are good, but sometimes posts get lost. ...
See full reviewAssistant General Manager
10 months ago
Verified
... I like having everything logged in one place and being able to log in to see where my team is at on their tasks. As someone deeply entrenched in the hospitality industry, I recently had the pleasure ...
See full reviewOperations Manager
9 months ago
Verified
... Love using Lodgistics to communicate with my employees! The maintance software is great! I love how I can see what rooms have been pm'd and what rooms need pm'd. And what has been done to the rooms. ...
See full reviewGM
8 months ago
Verified
... Add a calendar, then we could add deadline dates. Also allow housekeepers to start more than 1 room at a time. ...
See full reviewFRONT DESK AGENT
6 months ago
Verified
... Everything u need to know is on lodgistics. Housekeepers cleaning routines times what they guests wanted when they cleaned the rooms. if there were any discrepancies we can figure that out. we can ...
See full reviewHoteliers Most Frequently Mention
What Types of Hotels Lodgistics is Popular For
Size
1 | Small (10-24 room)
8 | Medium (25-74 room)
111 | Large (75-199 room)
8 | X-Large (200+ room)
Country
125 | United States of America
2 | Canada
1 | India
Type
118 | Branded Hotels
62 | Airport/Conference Hotels
56 | Limited Service & Budget Hotels
50 | Bed & Breakfast & Inns
47 | City Center Hotels
32 | Extended Stay & Serviced Apartments
26 | Boutiques
17 | Hostels
17 | Luxury Hotels
15 | Resorts
5 | Casinos
3 | RV Parks & Campgrounds
1 | Motels
Region
127 | North America
1 | Asia Pacific
Category
80 | Staff Collaboration Tools
78 | Hotel Maintenance Software
67 | Employee Engagement Software
53 | Housekeeping Software
Didn’t find what you were looking for?
What is Lodgistics?
Founded in 2015 | Headquarters in Raleigh (United States) | 8 employees
Lodgistics Communication is a comprehensive communication and task management platform specifically designed for the hospitality industry. It streamlines internal communication, enhances operational efficiency, and significantly improves task management for hotels. Staff can seamlessly track maintenance requests, manage housekeeping tasks, and log guest complaints through an intuitive interface.
The platform's reporting and analytics tools offer hotel managers actionable insights that can drive better revenue management and elevate the guest experience. Each communication is recorded within the app, ensuring no more missed messages or miscues due to fragmented information. You can tag specific team members or rooms to keep communication clear and targeted, making it easier to assign and track tasks effectively. This all-in-one solution ensures that hotel staff are always synchronized, resulting in a more organized and efficient operation.
Capabilities
Lodgistics doesn’t have any benefits or use cases available
Features
Messaging & Communication
4/5 features
Content Management
4/5 features
Feedback & Surveys
4/5 features
Benefits & Recognition
4/5 features
Workflow Automation
4/5 features
Analytics & Reporting
4/5 features
Lodgistics Reviews Summary
Ease of Use
4.7/5
Customer Support
4.7/5
ROI
4.6/5
Implementation
4.7/5
Recommended by
Achievements
This vendor's trending score is rising, Lodgistics Communication is the #3 most trending product in the Employee Engagement Software category (out of 12) and the #493 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreLodgistics’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Lodgistics Pricing
Pricing Available By Request
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Eliminate miscommunication and improve enagagement.
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Hotelier Rating
Hoteliers say
Hoteliers like how Lodgistics enhances internal communication, task management, and operational efficiency. The software's intuitive interface makes it easy for staff to track maintenance requests, manage housekeeping tasks, and log guest complaints. The platform's reporting and analytics tools empower hotel managers with actionable insights, leading to improved revenue management and guest experience. However, users have noted minor bugs, a need for more third-party integrations, and desires for additional customization options.
AI-generated from the text of customer reviews
Looking for specific info?
10
Everything u need to know is on lodgistics. Housekeepers cleaning routines times what they guests wanted when they cleaned the rooms. if there were any discrepancies we can figure that out. we can put in late checkouts early check ins we can easily add work orders trackrooms. put in tickets to prevent future issues with the rooms.
FRONT DESK AGENT from 100 to 199 room Bed & Breakfast & Inn in Columbia (United States of America)
Verified
6 months ago
I can see who has done what and when. such as far housekeeping cleaning, floors and rooms they are cleaning or have cleaned. any discrepancies. we see everything we need to see on lodgistics. it is the go to
United States of America
United States of America
FRONT DESK AGENT
Large Hotel
9
Great recommendation to other companies!
Guest Services Representative from 100 to 199 room Bed & Breakfast & Inn in Galveston (United States of America)
Verified
6 months ago
I love how the website lets you engage in a conversation with staff members. It's the best way to communicate with each other.
United States of America
United States of America
Guest Services Representative
Large Hotel
10
Great App To Have!!
AGM from 100 to 199 room Boutique in Plano (United States of America)
Verified
7 months ago
This platform has been very helpfull to have all of the team involved and engaged with communicating with each other!
United States of America
United States of America
AGM
Large Hotel
10
Great Communication tool.
GM from 75-99 room Bed & Breakfast & Inn in Wilson (United States of America)
Verified
8 months ago
The days of the spiral notebook for a logbook are long gone. We post everything on Lodgistics. We use the lost and found to track items left by guests. We post all packages received for guests. Best of all we post guest complaints, which gives me the chance to correct the issue before they call GA.
United States of America
United States of America
GM
Large Hotel
10
Great!!
Operations Manager from 100 to 199 room Branded Hotel in Dublin (United States of America)
Verified
9 months ago
Love using Lodgistics to communicate with my employees! The maintance software is great! I love how I can see what rooms have been pm'd and what rooms need pm'd. And what has been done to the rooms. Love using Lodgistics all around helps us communicate when we can not see everyone every day!
United States of America
United States of America
Operations Manager
Large Hotel
10
Assistant General Manager
Assistant General Manager from 100 to 199 room Bed & Breakfast & Inn in Williamsport (United States of America)
Verified
10 months ago
I like having everything logged in one place and being able to log in to see where my team is at on their tasks. As someone deeply entrenched in the hospitality industry, I recently had the pleasure of exploring Lodgistics Hotel Management Software, and I must say, it exceeded my expectations in more ways than one. This comprehensive soluti...
United States of America
United States of America
Assistant General Manager
Large Hotel
10
Great communication tool!
from 100 to 199 room Branded Hotel in Greenville (United States of America)
Verified
10 months ago
Lodgistics is a great platform for communicating with the team. I love the feature of seeing who has read the post.
United States of America
United States of America
Large Hotel
10
Front Office Manager
Front Office Manager from 50-74 room Bed & Breakfast & Inn in Sedona (United States of America)
Verified
12 months ago
I really like the communication aspects. It helps keep us all informed whether we are on or off the clock
United States of America
United States of America
Front Office Manager
Medium Hotel
8
Fast and Efficient
General Manager from 50-74 room Bed & Breakfast & Inn in Portsmouth (United States of America)
Verified
12 months ago
If there is an issue, support addresses it immediately. It is so easy to use, in a small or large company.
United States of America
United States of America
General Manager
Medium Hotel
10
Front desk associate
front desk associate from 100 to 199 room Bed & Breakfast & Inn in Florence (United States of America)
Verified
13 months ago
Employee software and hotel maintenance software. I like the fact you can create work orders and also let other employees know whats going on throughout the day.
United States of America
United States of America
front desk associate
Large Hotel
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Expert Q&A and Partner Recommendations
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Support
Unverified
Lodgistics has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
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