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10 Best Housekeeping Software

Elevate your housekeeping performance with Cleanings Plus
Regional
This vendor has active customers in fewer than 3 countries, check the map on their profile to make sure they service your region.
Most Popular
This vendor is the most popular in the category with 31 reviews across 1 countries.
95
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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COMPANY DESCRIPTION

As one of the largest departments in any hotel, housekeeping offers some unique challenges. Currently, there isn't an effecive way to manage... read more

  • Based in
    Franklin (United States)
  • Founded in
  • 72 employees on Linkedin
Streamline your hotel's most expensive department with Room Assignment and Room Inspection softwa...
Regional
This vendor has active customers in fewer than 3 countries, check the map on their profile to make sure they service your region.
81
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more

COMPANY DESCRIPTION

Streamline your hotel's most expensive department with Room Assignment and Room Inspection software. ALICE Housekeeping reduces hotel labor costs... read more

  • Based in
    New York (United States)
  • Founded in
  • 100 employees on Linkedin

HKeeper

Ranked 3rd in Housekeeping Top Alternative: Quore (Cleanings Plus) (9.5 /10)
With Hkeeper, you’ll instantly gain the ability to view what exactly your workforce is doing an...

COMPANY DESCRIPTION

Using HKeeper, you will find all needed operational management hotel's tools and avoid unnecessary problems related to the human factor and lack... read more

  • Based in
    Celebration (United States)
  • Founded in
  • 7 employees on Linkedin
Not sure which Housekeeping Software is right for your hotel?
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RoomChecker® combines both mobile and web-based applications to provide comprehensive data colle...

COMPANY DESCRIPTION

The qMetrix Group has developed an innovative process to perform inspections and report results. qMetrix apps are web-based and available via PC... read more

  • Based in
    Cedar Rapids (United States)
  • Founded in
  • 4 employees on Linkedin
hotel communications, hotel maintenance, hotel housekeeping, hotel software, hotel technology, ho...

COMPANY DESCRIPTION

RoomChecking is a hotel technology company that provides a better housekeeping and maintenance system connecting up a hotel’s operations... read more

  • Based in
    Paris, France
  • Founded in
  • 8 employees on Linkedin

OPTii

Ranked 8th in Housekeeping Top Alternative: Quore (Cleanings Plus) (9.5 /10)
Hotel housekeeping productivity and efficiency improvement, quality management, and training need...

COMPANY DESCRIPTION

OPTii Solutions is the foremost pioneer and thought-leader in housekeeping software solutions for the hotel industry. As the first company to... read more

  • Based in
    Mooloolaba (Australia)
  • Founded in
  • 23 employees on Linkedin

1CHECK

Ranked 10th in Housekeeping Top Alternative: Quore (Cleanings Plus) (9.5 /10)
Housekeeping solution accessible at any time via the Internet, offering general housekeepers and...

COMPANY DESCRIPTION

The Operations Management Solution for Hotels, from 3 * to the Palace, Resorts, Hotel Residences for housekeeping, maintenance, reception, and... read more

  • Based in
    Nice (France)
  • Founded in
  • 7 employees on Linkedin

Recent Housekeeping Articles

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This is the housekeeping software that your hotel needs

by
Hotel Tech Report

With simultaneous rising labor costs and stubbornly high turnover, hotel housekeeping remains a top challenge facing the industry. According to STR’s 2019 HOST Almanac, a compilation of operating statistics of more than 5,000 U.S. hotels, 2018 labor costs tallied an estimated $70 billion. As a percentage of total revenue, the median full-service hotel spends 30 percent, while limited-service hotels spend 22 percent.  And that number is only going up. The U.S. Bureau of Labor Statistics reported a 3.2 percent increase in hourly wages for non-supervisory works in the accommodations business at the end of 2018. At the same time, job openings are also near record-highs: per the BLS, the hospitality sector had more than 900,000 job openings. And that’s despite the wage increase!  On the supply side, labor shortages are likely to worsen as hotel pipelines continue to grow. STR reported nearly 18 percent growth in global hotel inventory during the decade between 2008 and 2018 while CBRE’s December 2018 edition of Hotel Horizons accessed a 1.9 percent net increase in U.S. hotel supply in 2018. More hotels are competing for fewer capable employees. This labor crunch is especially acute in the housekeeping department. Adding fuel to the fire, immigration laws are tightening in primary markets like the United States and in parts of Western Europe. To do more with less, hotels must deploy housekeeping software that streamlines housekeeping’s day-to-day tasks while still maintaining strict brand standards.  “The use of such software is dramatically speeding up the process of turning rooms over, leading to lower costs and higher revenues.” -HTR’s Housekeeping Management Software Buyers Guide  With technology, time-consuming tasks, such as creating housekeeping schedules, tracking room attendants’ progress, and adjusting to changing requests in real-time, are much simpler. Staff carry mobile devices, which centralizes communications and optimizes routes in real-time throughout shifts. In short, housekeeping software expedites housekeeping operations, captures data to continuously improve performance, and makes your hotel more organized than ever. Here’s what to look for as you start evaluating housekeeping management software vendors.     What to look for in housekeeping management software When evaluating the best housekeeping management software for hotels, here's what to look for at a higher-level: Mobile-first. A non-negotiable. Mobile-optimized applications ensure that your staff can do the work whether they are on property. Reporting. Accurate, timely, and useful reporting ventures your teamIs optimized for performance. Find a solution that gives you the visual reports in formats that work best for your team. Automated room assignments. Manually assigning rooms isn’t efficient, especially for routine cleans. Look for automation to eliminate wasted work. Intuitive user interface. Tech that isn’t easy for everyone to use  will cause more headaches than its worth. Focus on usability so that your staff needs less training on the software. Plenty of integrations. Your housekeeping management software will be severely hobbled without the appropriate integrations. Be sure that any solution you select integrates with your existing property management system! With clearer visibility into the hotel’s day-to-day operations, owners and operators can also make more informed decisions to improve their bottom lines. To help you decide which tool to select for your hotel, here are the 6 housekeeping tech tools that have hoteliers talking.     Popular housekeeping software vendors   1. Quore Cleaning Plus Quore’s Cleanings Plus software has been named the top Housekeeping Management Solution for two years running in the HotelTechAwards. This was its second consecutive year at the top spot, likely influenced by the fact that the tool is used at more than 3,600 properties across 80 brands in 29 countries. With Cleanings Plus, housekeeping managers can record and view room updates and also schedule, manage and track cleanings and inspections. Additional functions include analysis of individual and department-wide performance trends as well as the ability to immediately report work order requests.  Rooms can be assigned by cleaning type and a virtual breakout board can be created in the app for everyone to view. Room attendants also have the capability, via mobile access, to make relevant updates on their end. As one HTR reviewer pointed out, much of the data is retained so hotel management can go back and reference it without the hassle of having to physically store older information. “[I like] having so much in one program and the ability to keep so much historical data without keeping paper files,” he said.   Notable feature: The software is available in 22 languages so staff can communicate in their native tongue. This is a fantastic way to improve productivity and staff engagement, not to mention stronger guest satisfaction when they communicate in their native tongues as well. Quore is the #1 rated housekeeping app by hoteliers on Hotel Tech Report.     What clients say: Quore is extremely popular with branded properties in the U.S. and is highly recommended by 95% of its users. Clients rate Quore 4.8/5 for ease of use and 4.7/5 for customer support making it the most highly recommended software in its category on Hotel Tech Report.   2. ALICE Housekeeping Hotel operations platform ALICE debuted its latest evolution in June (check out our exclusive coverage), a housekeeping solution that enables direct and immediate communication between individual members of housekeeping staff as well as between housekeeping and all other hotel departments. The platform can directly reduce a hotel’s labor costs by at least 10 percent, and the company says it saves an average of four minutes in cleaning time per room. The platform is wholly customizable, with a tool kit that includes: A dashboard-like feature that gives housekeeping managers a comprehensive overview of their department’s operations, from room attendant assignments and task sheets to room clean status, special requests and personalized guest details. The ability for managers to automatically prepare staff task sheets and balance assignments The ability for room attendants to track their cleaning progress and immediately report any unexpected issues The new housekeeping software solves for two critical pain points that typically drive up hotel operations costs. ALICE Housekeeping reduces training time for new hires by replacing the numerical code-based systems with icons and colored labels to indicate tasks and other messages. It also directly connects front of house and back office teams, the software drives a 60 percent reduction in radio and in-person communications.   Notable feature: The platform can also alleviate housekeeping managers of the daily and time-consuming burden of accessing the day’s room inventory and subsequently assigning available staff to occupied rooms and rooms in the midst of turnover. ALICE Housekeeping has an algorithm for that. Just hit the “auto-assign” button –or override it for manual control.  ALICE is the #2 rated housekeeping app by hoteliers on Hotel Tech Report.   What clients say: ALICE is popular with boutique properties around the world, and comes recommended by 97% of HTR users, ranking Number 2 in popularity.    3. Flexkeeping Flexkeeping’s housekeeping feature is purpose-built to keep housekeeping staff up-to-date, rooms clean, and workflows organized. Since the platform provides an intuitive home for housekeepers, there are fewer miscommunications and far less confusion. In fact, hotels that use the app have an average of 70 percent fewer disruptive phone calls to housekeeping.  With a clear overview of rooms that need servicing, housekeeping managers can dynamically assign available staff, with the added ability to confirm room cleanliness instantly and manage other duties such as turndown service and minibar refills. On the housekeepers end, the app has clear checklists and integrated messaging to keep on top of quality and recent requests.   Get a free Flexkeeping demo   The app also offers an inspection checklist for quality control in addition to a translation feature to accommodate non-English speaking staff. Flexkeeping allows for integrations with several Property Management Systems (PMS) including Oracle Hospitality OPERA Cloud Services, Mews Systems, Cloudbeds Myfrontdesk and protel. The app is described by one hotel manager as “simple to use and very helpful.”   Notable feature: The Flexkeeping interface is colorful and clear. It’s easy to see at a glance which rooms have been tended to and which ones still need attention. With this interface, managers can be more efficient and spend less time on room assignments and more time on quality control.   Flexkeeping is the #4 rated housekeeping app by hoteliers on Hotel Tech Report. What clients say: Flexkeeping is recommended by 98% of reviewers on HTR. Users rate its ease-of-use and support highly, as the platform is simple and helpful, allowing users to fix issues quickly.   4. RoomChecking With both intuitive mobile and desktop applications, RoomChecking directly connects to a hotel’s PMS, with dozens of integrations available. The platform streamlines communication between housekeeping, maintenance the front desk and management so that operational tasks can be expedited and tracked.  As one HTR reviewer explained “all employees use the same software (room attendant, maintenance, front office, F&B).” But the same user also noted that load times can sometimes be long.  RoomChecking’s housekeeping product is equipped with a mobile app for room attendants and another for supervisors inspecting rooms as well as schedule planning and a function to convey housekeeping changes in real time. The software also warehouses all cleaning and inspection records. As far as cost, implementation fees range between $1,000 and $2,500, while the monthly subscription cost is around $3 per room on a monthly basis. Get a free RoomChecking price quote   Notable feature: RoomChecking has standalone apps for different parts of your business. With its Cleaner, Inspector, and Runner apps, each role has specific tools at its disposal, while still benefiting from communication across the different applications.   RoomChecking is the #6 rated housekeeping app by hoteliers on Hotel Tech Report.    What clients say: RoomChecking’s housekeeping product comes in at Number 6 on the HTR popularity index; 96 percent of reviewers recommend the product. The software’s highest overall rating was for ROI, scoring 4.7 out of 5 with ease of use following just behind at 4.5 of 5. The platform was given a score of 4.2 of 5 for support and 4 of 5 for implementation.    5. HotSOS Housekeeping (by Amadeus) HotSOS Housekeeping’s purpose is threefold; the app prioritizes the process of guestroom cleaning, digitizes the guest room inspection process; and virtually mobilizes management of the housekeeping department. In 2016, it saved hotels $166 per room. More specifically, the launch of HotSOS Housekeeping throughout one hotel client’s property resulted in a 14 percent increase in productivity and a total labor savings of $136,000 annually.  HotSOS was one of the earliest housekeeping products brought to market and has the largest install base.  The drawback of going with the largest player is usually legacy that comes with scale. When a software is widely used it can be hard to change this drastically without alienating users.  For HotSOS one major drawback is the code based system used which can be confusing for room attendants who haven’t yet memorized the platform and have lots else on their minds. The benefit of this system is that it’s widely used so many experienced room attendants will be familiar with it from a previous property. Another client, the 159-room Prince de Galles hotel in Paris signed on with HotSOS Housekeeping when an insufficient inventory of clean rooms upon guest arrival became a chronic issue. Room attendants had to located by radio or physically in order to be updated on last-minute changes and new cleaning priorities, leaving supervisors with little time for department management and room inspections. To solve this, HotSOS Housekeeping provided the team with an automated solution for consistent communication in real-time. The consistency pushed cleanliness scores higher, as the hotel’s Director of Housekeeping said:  “Our GEI scores for 2016 show a 2% increase in guestroom cleanliness and a 5% increase in guestroom condition since 2014. Having more time to spend on guestroom inspections and the ease and efficiency in reporting deficiencies in real time, have helped improve our guest ratings.”   Notable feature: HotSOS’ focus on service optimization includes an automated dispatch feature that pushes operational and guest requests to the right person instantly to reduce wait times and increase efficiencies.  HotSOS is the #7 rated housekeeping app by hoteliers on Hotel Tech Report.   What clients say: 96% of reviewers would recommend HotSOS, which is used across hotel categories, with reviewers appreciating fast housekeeper responses and the customizable reports.     6. OPTii Solutions   OPTii streamlines housekeeping operations by optimizing room-attendant path of travel and reducing manual communications by at least 60 percent. This housekeeping software can automatically estimate cleaning times to predict, manage and optimize housekeeping schedules in real time, allowing managers to automate the vital tasks of creating daily schedules. On average, hotels that use Optii see up to 500 percent within just months of implementation by reducing housekeeping labor costs up to 18% and increasing productivity up to 24%. Additionally, OPTii gives managers the ability to identify room status as it pertains to housekeeping, including those ready for inspection. Managers can also view room attendant progress, for real-time insight on how well each attendant stays on, ahead or behind schedule, how quickly they’re completing rooms and how many rooms each attendant has completed at any given time during their shift.   Notable feature:  OPTii also has in-depth reporting capabilities that can compile metrics and analytics to generate 15 different reports. These reports can be personalized to deliver a quick-and-easy way to stay on top of your team’s performance trends. OPTii is the #8 rated housekeeping app by hoteliers on Hotel Tech Report.    What clients say: The product is recommended by 72% of HTR reviewers and scores 3.8 of 5 in both ease of use and support. A number of users also commented that they would like to see an option to delete and edit notes or the addition of a real time messenger system so that housekeepers can instantly be notified of reservations changes.

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HITEC19 became the first big step for HKeeper into the World of Hotel Tech!

by
alexander udalov

At the HITEK19 exhibition in Minneapolis, held from June 17 to June 20, the HKeeper software was presented for the first time to the hospitality industry professionals and caught the full attention of hoteliers and software developers.   It was natural not only because one of the biggest hotel tech trends at the show was the next generation of hotel operational software, mostly concentrated on housekeeping and maintenance, but also because HKeeper has some unique features that distinguish it from similar programs. Among them, an automated inventory that allows tracking and counts, in real-time, all material usage during any task performance and other operations. HKeeper, being a universal platform for the operational management of the hotel’s workflow in real-time mode, radically transforms the format of all working processes in the hotel and resort fields. HKeeper is a paradigm change in hotel management. HKeeper is one of the very first software of its kind to have a Technology Integration Agreement with the HAPI streaming platform, created by Data Travel, LLC. Thanks to this collaboration, HKeeper can be trustfully integrated with all major PMS and other vendors of software related to hotel operations.   Integration with HotBot - messenger for hotel guests allows HKeeper to put the guest relations service on another level of client satisfaction. Now, at the time of booking, hotel guests can enjoy additional pre-order services that are will be performed through HKeeper on time and with the highest quality of service.  Svetlana Udalov, the Founder and CEO of HKeeper, during numerous meetings with representatives of hotel management companies from the USA, Canada, Germany, Latin America, Israel, and Jamaica, described in detail the existing functions of the software and its economic advantages.  She has shown that HKeeper represents an entirely new level of internal organization in the hotel business. HKeeper is dynamic, efficient, and focused on providing top quality services at the lowest cost. The information about the almost immediate ROI and the extraordinary ease of implementing HKeeper made the most significant impression.   Whistle Co-Founder Christofer Hovanesian and Svetlana Udalov had discussed in detail the needs and benefits of integration without the headache of various software for the development of the information technology market in the hotel industry. As a result, they had reached a principal agreement about starting to work on the possibility of integration of Whistle and HKeeper software.            Answering the question of Co-Founder and CEO of HotelTechReport Jordan Hollander, "What is HITEC 19 for you?" Svetlana Udalov stated the following: “At first, it was a bit nervous about taking part in such a grand event and presenting my software among the best IT companies in the world, working for and in the hotel industry. But the great organization, the friendly atmosphere, and the huge amount of information received quickly turned my tension into the incredible strength of the incentive to work even harder to improve HKeeper. Thank you  HITEC19!"  HKeeper US, LLC was established in 2017 in Orlando, Florida to develop and distribute HKeeper software. The founders of the company have long-term and invaluable experience in the hotel industry and the field of information technologies. For more information about the features of the HKeeper program, please refer to our website www.hkeeper.us and the information support service of our company info@hkeeper.us 

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ALICE Housekeeping: A first look at the new software [EXCLUSIVE]

by
Hotel Tech Report

If you own or operate a hotel, you know that labor is the single largest expense on your P&L and that housekeeping is typically the largest expense within your labor budget.  If you want to boost NOI, look no further than your housekeeping department. Cleaning the average hotel room typically costs between $10 and $16 with luxury hotels often spending more than $20 (CPOR).  The majority of that cost (~65%) is spent on housekeeping salaries and wages. Hotels that are laser focused on housekeeping optimization often enjoy higher margins and ones that pioneer new housekeeping initiatives often enjoy a significant competitive advantage. Starwood’s “Make a Green Choice” program is one such initiative that not only drove company profits but also fundamentally changed the hotel industry.  Starwood’s program allows guests to opt out of room cleanings in exchange for loyalty program points or F&B credit and is still running today - over 10 years later.  In fact, the program was so successful that almost every hotel in the world followed suit. As pioneers in the “Make a Green Choice” movement, Starwood enjoyed a competitive advantage for years as the competition slowly caught up.  Today hotels around the world are enjoying a similar competitive advantage through the early adoption of cutting edge housekeeping management software. Shockingly, most hotel housekeeping departments today still operate the same way they did in the 1980s.  Every morning, housekeeping managers create boards for their room attendants to reference in order to be able to identify which rooms they have been assigned to using age old tools like pen and paper, PMS exports, radios and other manual methods.  Due to the manual nature of the task, this process can take anywhere from a half hour to several hours each morning and the plan immediately becomes obsolete as soon as anything changes--even something as simple as a housekeeper arriving to their next assigned room to find a do not disturb on the door.  Manual methods also hamper efficiency offering little in the way of performance optimization data and lots in the way of potential human error. Housekeeping management software provides a suite of manager and room attendant tools that combine real time departmental communication and synchronization with sophisticated reporting and analytics. This week, New York City based hotel tech darling ALICE made an announcement that is poised to shake things up for hotels across the globe with its all new Housekeeping product.     While ALICE has always offered a flexible staff communication and task management platform that is used by housekeeping teams across the globe--the all new housekeeping offering is designed from the ground up to deliver a magical experience that will leave even non-housekeepers wanting to take it for a spin.  The platform packs a punch with mission critical housekeeping management functionality like automated room assignments but delivers this functionality in an elegant and easy to use solution that integrates each department on property like a finely tuned orchestra. ALICE gave us a glimpse into the future of housekeeping with an exclusive behind the scenes tour of their reimagined housekeeping product. Let’s dive in, shall we…   The All-New ALICE Housekeeping at a Glance A fresh take on a department that is one of the biggest cost centers for hotels, yet hasn't changed the way it operates in decades Forward-thinking design and intuitive user interface based on a system of simple icons and labels that minimize training requirements and maximize team adoption Push one button and watch your rooms inventory get magically assigned to the optimal members of your team based on your properties’ bespoke rules and characteristics Real time updates and notifications that make manual entry, tracking and repetitive tasks a thing of the past Automated reporting that unlocks new levels of visibility into real time and retrospective performance to bring more to your bottom line Platform approach enables seamless inter departmental handoff to supercharge your team’s collaboration and put an end to expensive and frustrating human error   The all new ALICE Housekeeping boasts clean lines and an intuitive user interface that your team will actually want to use One of the single biggest problems in hotel tech is adoption (i.e. getting your team to actually use software and use it correctly).  When hotel software implementations fail it’s usually due to the fact that on property teams lack the product knowledge needed to properly leverage the tool.  For this reason, hotel software must first and foremost be simple and easy to use--clunky and bloated software rarely (if ever) reaches its full potential. With ALICE, you can put this concern to rest.  The new housekeeping app design is stunningly beautiful and shockingly simple.  The product team over at ALICE has taken design hints from best-of-breed user interfaces like Facebook and Google.  Students of product design know that simplicity has long been the holy grail of product adoption and customer experience.  Housekeeping teams often suffer from high staff turnover, challenging language barriers and in many cases and a lack of formal education.  These factors make design one of the most important factors when selecting housekeeping management software for your hotels. Legacy housekeeping software platforms often run on confusing code based systems (e.g. code 1724 = clean room) that can be difficult to train new employees on.  Contrastingly, ALICE runs on an intuitive set of icons and colored labels which deliver an easy to use experience for new hires and housekeeping veterans alike. Great software design delivers direct business benefits such as reduced training and generally faster on-boarding of new hires.  There’s also a significant indirect benefit to ALICE’s cutting edge UX design which often gets overlooked by hoteliers. Choosing a technology vendor is as much about the future as it is about the present. Legacy software vendors often have hundreds or even thousands of features developed over the years that 90% of their users don’t even know exist (let alone know how to use). ALICE’s intuitive design ensures that your team will be able to easily learn and adopt new feature functionality as the platform progresses.  In fact, the ALICE interface is so simple and intuitive that your team can literally get started with little to no prior training on the software. It's not surprising how intuitive ALICE Housekeeping is given that the product team didn’t even begin designing the product until they had spent more than six months shadowing hotels and performed more than 100 user interviews with hoteliers across various segments and geographies to learn about their pain points, daily routines and what makes them tick.   Push one button and watch your rooms inventory get automatically assigned to the optimal members of your team based on your properties’ bespoke rules and characteristics While ease of use is critical for team adoption--the true magic lies in ALICE’s pièce de résistance which is (drum roll please…) automated smart room assignments. If you operate your housekeeping department the old fashioned way (as most hotels still do), your executive housekeeper sits down at their desk each morning to assess available labor and rooms turnover.  They then spend anywhere from 30-minutes to several hours assigning ‘points’ to staff (ie. the standardized way of allocating housekeeping labor availability to demand on a daily basis) ensuring that all rooms that need to be cleaned are scheduled to be cleaned as efficiently and quickly as possible to accommodate incoming arrivals. This process can be extremely manual and intuition based which leads to lots of guesswork and a myriad of snowballing sub-optimal decisions that cost your hotel valuable time and money. For hotels that want to skip the guesswork and run an efficient housekeeping department,  ALICE’s new housekeeping product allows your team to press a magic button then watch everything fall into place like a game of Tetris.   Once you press the “auto-assign” button, ALICE’s algorithm instantaneously matches your staff with their optimal room assignments based on your hotel’s pre-determined staffing and inventory rules. This process can save your housekeeping managers anywhere from one to three hours each morning. Your housekeeping managers can then use that time saved to focus on other mission critical items that improve the guest experience and optimize your assets. Don’t want to let the computer do the work for you? No problem, ALICE offers complete flexibility for human override coupled with a simple drag-and-drop interface.  You know what they say though, once you go auto-assign you never go back. Auto room assignment is only the tip of the iceberg because in a hotel, things are constantly changing. These critical changes don’t just happen daily, but hourly and sometimes even by the minute. A housekeeper calls in sick.  A guest arrives early. An elevator breaks down.  The list of exceptions, changes and variables is nearly infinite so keeping track of them and adjusting in real time is critical - this is where ALICE really shines. Every room change, late checkout, VIP arrival, etc. upends your whole plan and requires you to reoptimize.  These types of real time optimizations with hundreds of variables and constraints are extremely difficult (if not outright impossible) for the human mind to compute.  With ALICE, however, things like a rushed room will trigger the software to re-optimize room assignments instantaneously sans the mental math and back and forth team coordination. So unless your housekeeping manager is able to calculate sophisticated optimization algorithms on the fly - they’ll be forever grateful for your decision to invest in ALICE.  The platform is likely to save them time, alleviate stress, make them better at their jobs and allow them to focus on the more strategic decisions within the department. Not to mention, it may even help them fend off some grey hair.   Just considering the time savings alone for each fully turned room, investing in housekeeping software should be a no brainer for bottom line focused hoteliers The fatal mistake that many hoteliers make is that they are so caught up in the day-to-day operations that they miss the bigger picture and the impact that seemingly small boosts to efficiency can have on their bottom line at scale.  A few minutes here and a few minutes there might not seem like a big deal in the moment (especially if you don't have software to track and measure this inefficiency) but that's exactly what makes these types of invisible inefficiencies so dangerous silently sucking profit out of your operation. Let's look at an example.  Imagine you operate a 200 room hotel running 80% occupancy and 2.5 night LOS (length of stay).  Based on those numbers, you are going to be cleaning north of 20,000 rooms each year and that's not even considering turndown service, mid-stay cleanings or special requests. So while shaving 4-minutes off of every one hour room cleaning might not seem like a big deal on its own can actually have a major impact on your hotel's bottom line.  In fact, this one optimization alone has the potential to lead to enough in cost savings to pitch ownership on upgrading your hotel's housekeeping software to the 21st century as a 2-4x ROI initiative as shown in the image below.   The new housekeeping product stays true to ALICE's platform approach creating a one stop shop for running and optimizing your hotel's operations With this robust new housekeeping offering, ALICE’s platform creates a seamless symphony between front of house and back office team members while enabling hotel owners and operators to gain critical visibility into their operations and make more informed decisions that ultimately lead to serious bottom line results.   The day-to-day operation of a hotel rests on hundreds of daily requests both internally between departments, and from guests.  Each of these requests involves subtle critical details, back-and-forth communication, execution and follow-up which is what makes seamless pass-on of critical information to the right team member, with native escalation procedures so essential when it comes to identifying and reducing human error. Equipped with ALICE, a housekeeper can leave a note about damaged equipment which automatically creates a work ticket, assigns the ticket to an engineer and notifies them to address the issue.  A room attendant can quickly tag an item left behind for lost & found by snapping a photo so that the front desk knows which guest to expect a call from in real time. ALICE has done an incredible job converting the daunting complexity of hotel operations into elegant simplicity. What’s also great is that once you start using ALICE, you can say goodbye to all manual tracking, note taking and back and forth communication relays thanks to automated notifications, updates and task routing built directly into the platform.     Is ALICE Housekeeping right for your property? The platform is a fresh take on a department that for most hotels hasn’t changed the way it operates in decades. While housekeeping features like automatic room assignments and real time progress reporting stand on their own as valuable additions to the ALICE product suite, the power truly gets unlocked when the platform is utilized by your whole team: front desk, engineering, concierge and housekeeping. Leveraging the full ALICE platform gives your team the tools they need to operate at peak performance by being completely in sync with each other. The all new ALICE Housekeeping combines the computing power of the cloud with deep operational expertise to simplify hundreds of housekeeping decisions made on property each day, and ensure that the optimal decision is effortlessly made in even the most complex scenarios. For some hoteliers, the intuitive UI and sheer awesomeness of ALICE’s new automatic room assignments feature will be enough to upgrade their hotel's housekeeping software.  But if that's not enough for you then the promise of empowering your team to make better decisions that shrink the single biggest expense on your P&L is likely to do the trick. So the question is, if your team can save time, communicate seamlessly, decrease human error, reduce operating expenses, improve service delivery, foster happier employees and give management the visibility and tools to make better decisions from the comfort of their desk - why wouldn’t you give ALICE a try?     This content was created collaboratively by ALICE and Hotel Tech Report.

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Universal platform for operational management of the workflow of the hotel in real-time, created by hoteliers for hoteliers

by
alexander udalov

HKeeper US, LLC will be present on the HITECT19 in Minneapolis 17-20 June for the first time. We are introducing our cloud-based Software as a Service - HKeeper. It is a radically new format for real-time management of ALL working processes in the hotel and resort fields. HKeeper is a paradigm change in hotel management. HKeeper represents a universal tool for organization and control. It fundamentally transforms the interactions of all departments in digital formal with NO information lost. All in "here and now" format. HKeeper provides complete information about the efficiency in detailed Reports and Dynamic Charts in a convenient, visualized form. HKeeper works perfectly for managing properties in multiple locations! Management sees the big picture as well as the finer details across the spectrum. HKeeper enhances time management, prioritizing, and delegation and takes it to a higher level. HKeeper’s architecture consists of 12 main modules. These encompass a Centralized Logbook and Messenger, Workflow Management, Employee Management, Rooms Management, Lost and Found, Inventory, Reports, Analytics, Media and Settings. HKeeper works in desktop and mobile versions of all types of smartphones on the Android and iOS operating systems.  The mobile application functions equally well with or without Wi-Fi. The mobile app has a version for the executors and executives with the difference in the functionality an level of access to the information. Being informed on time allows you to make the right decision in time.  This can be achieved easily, with HKeeper’s unique feature: the Centralized Logbook and Messanger. This enables you to convey information to the staff instantly. Further, to immediately coordinate their actions. With Hkeeper’s Workflow module, you control changes happening in real-time and are sure that in all departments, everything is going according to plan.  Analyzing and managing expenses costs will be far easier with HKeeper by overseeing in real-time inventory, reports, and analytics by the minute.  Hkeeper allows you to measure a workability level and the quality of tasks performed. The Employees module accumulate all analytics based on task performance evaluation and time count and give full reports for each employee. Also, the employee becomes more involved. Using the HKeeper mobile app, each employee gets the ability to document an event or an action, take photographs, add remarks, and record all questions regarding guests' requests. Transmitting this information to supervisors becomes instantaneous. Decision-making becomes easy and on time. The mobile app is a real command center on the go. Once and for all management is relieved of the need for their constant physical presence in the hotel. Management is present everywhere.  We are pleased to announce that HKeeper has entered into a partnership agreement with HotBot.ai the developer of the chatbot for Hotels. It allows us to organize the guest relations service on the absolutely another level. With this, the guest has the option of booking a hotel, get access to all of its services, the order in advance what’s needed. For this, there is no need to register on specific sites - HotBot uses instant messengers and communication channels already available to the guest. HKeeper and HotBot can easily be customized for all guests’ needs - and these are processed automatically. And more: HKeeper is one of the first programs to have a Technology Integration Agreement with the HAPI streaming platform, created by Data Travel, LLC. Thanks to this collaboration, HKeeper easily integrates with all existing ICPs today. HKeeper represents a radically new level of internal organization in the hotel business. HKeeper is dynamic, efficient, and focused on providing top quality services at the lowest cost. Our team has a natural creative flair and is full of ideas and energy. Come and see us at our booth # 711   and let us show our piece of art called HKeeper!   About HKEEPER HKeeper US, LLC was established in 2017 in Orlando, Florida to develop and distribute HKeeper software. The founders of the company have long-term and invaluable experience in the hotel industry and the field of information technologies. For more information, please visit www.hkeeper.us

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4 hotel jobs that benefit most from the Quore software platform

by
Hotel Tech Report

At its worst, hotel operations technology exacerbates divisions between departments, which continue functioning as isolated fiefdoms. At its best, an operations platform pulls everyone together by promoting collaboration and clear communication in hotel operations. One such solution is Quore, a workhorse that harmonizes hotel operations for 3,600 hotels in 22 languages and 29 countries. Its cloud-based platform enables more efficient communications and operations management across housekeeping, engineering, and guest relations. For some hotels, the integrated approach to handling guest requests on the platform led to a 50% improvement in problem-handling score. Effective, reliable communications also improves the staff experience -- something that matters more in a tightly competitive labor market. Staff want the right tools that help them do their jobs well -- and many will leave in frustration without them. The Bureau of Labor Statistics pegs the 2018 hospitality turnover rate at 74.9%, so hotels that use technology to make work better will out-perform their peers in both retention and referrals from current staff. With an eye towards empowering employees, here are four team members that will be thankful for the Quore hotel operations platform.   Your maintenance tech will prioritize projects better Guests hate discovering a maintenance issue upon arrival. It's an unwelcome challenge, presented immediately. It also makes even the most forgiving guest wonder why the hotel missed such an obvious thing, such as a burnt-out light bulb, a clogged toilet, or a broken doorknob. Quore’s functionality makes it easier for maintenance to overcome these challenges and work more efficiently in three key areas: Real-time problem management. When something goes wrong in the guestroom, it’s nearly always urgent. Guests don’t want to sit around and wait for an engineer, and, some things (such as a flooding drain or a sweltering room) are emergencies. Quore provides real-time problem handling that can quickly be assigned to the right team member -- and visible on that team member’s mobile device. Zdravko Bengez, a maintenance technician at the Hilton Garden Inn and downtown Nashville puts it like this: “With Quore, I know in seconds what needs to be done.” All relevant details appear on his mobile device, without having to chase down more information. Resource and project prioritization. Prioritizing resources is a daily tug-of-war, especially for larger properties. To effectively prioritize resources (including urgent problems like the ones mentioned above), Quore gives maintenance a quick overview, showing the up-to-date task list, as well as whether it was made by supervisor, the front desk, or a guest. This allows technicians to make on-the-fly decisions about where to go next, As well as stay in-the-loop with colleagues across the hotel. Preventative maintenance. PMs shouldn't be guess work. Quore supports hotel maintenance techs and engineers with preventative maintenance checklists that are automatically surfaced at the right time. As these lists evolve, changes are applied universally to keep everything consistent. Quore has robust enginnering features to support your maintenance staff: Prevenative maintenance, Pool chemical readings, Work orders, Boiler readings, Asset tracking, Meter readings, Custom inspections   Your housekeeping manager will manage shifts more efficiently Housekeeping has many responsibilities that require regular communication and precise time management. Before a guest checks in, housekeeping must ensure that a room is available -- and up to brand standards. During a guest’s stay, housekeeping must service the room and fulfill guest requests for specific items. After check out, housekeeping must flip the room efficiently (and to brand standards) so that it's available for the front desk to assign. “The way in which a room is cleaned, tidied and presented to its guests is in direct relation to the level of service the hotel prides themselves on. Housekeeping provides guests with a clear indication of how they are valued.” -Paul Duverge, General Manager, Menlyn Boutique Hotel Quore’s platform makes this daily cycle easier on the housekeeping manager by supporting: Preparation. Each housekeeping shift is a puzzle. In advance of a shift, it's all about preparation and planning. Quore helps housekeeping managers to set each days priorities, as each stayover and checkout is clearly defined in the system. It simplifies the process of assigning rooms to housekeepers before they clock in. Prioritization. Things change throughout today. Real-time updates on things like stayovers becoming checkouts helps the housekeeping manager match staff resources with guest demand. Accountability. There's also very important advantage of a paper trail. As Liz, the assistant housekeeper manager at the Hilton Garden Inn in downtown Nashville learned after starting at a hotel with Quore, there's less accountability without a written record: “[With walkie-talkies] it's easy to not write something down. With Quore, it's like having a paper trail, so there's more documentation. Also, I can start and complete an activity all through Quore which is helpful for tracking.” Quore has robust houskeeping features to support your staff: Housekeeping assignments, Guestroom inspections, Deep cleanings, Lost & found, Room notices, Custom inspections, Digital breakouts, Room status tracking, Work orders, Brand standards compliance   Your front desk manager will deliver better service It takes a certain amount of finesse to work the front desk. The ideal team member here is pleasant under pressure, with a knack for creative problem solving. Yet, even the most creative employee will be hobbled by poor information. The front desk is, in many ways, the central command post for a hotel’s operations. As the front line of guest communications, one of the toughest challenges encountered by most front desk agents is the unevenness of information. Quore’s smooths out these imbalances by adequately equipping the front desk to solve guest problems quickly with its: Dashboard. The Quore platform provides a single unified dashboard to collaborate quickly and across departments. This synchronization allows the front desk to focus on the rapid resolution of guest issues and avoid poor service situations, such as assigning an unclean or out-of-service room. Instead of less reliable means of communication, such as walkie-talkies or face-to-face, the front desk can communicate guest requests efficiently, says Finesse James, a front desk agent at Hilton Garden Inn in downtown Nashville: “It's a great method because it can keep us from having to call them when things are busy up here, and we are multitasking. It's easier to click and type in that we need them to do something. We can put all the specifics in the comments so they don't need to call and clarify.” Ease-of-use. The front desk is usually an untipped entry-level role, which means higher turnover. Quore’s consumer-friendly interface is familiar to anyone who’s used popular messaging and social media apps. It's intuitive, which reduces training time. The ease-of-use also keeps staff engaged and less frustrated, as they feel that the technology is working for, rather than against, them. For millennial's used to well-crafted interfaces, this is actually an important part of their expectations for the workplace. Digital logbook. No more deciphering chicken scratch or calling a colleague from a previous shift about “complaint from 402.” Standard log sheets keep staff informed from shift-to-shift. The digital log book also connects with related items, such as guest complaints or requests, so staff can easily find updates on notices mentioned in the digital log book. Quore has robust front desk features to support your front office team: Local attraction directory, Guestroom notices, Guest request management, Guest complaint management, Satisfaction callbacks, Key sign-in, sign-out and audit, Log book, Cash count log, Guest SMS, Security walks, Wake-up calls, Guest shipments   Your general manager will achieve budget more often The best general managers know the power of consistent, clear communications. And many have learned this first-hand, rising up the ranks from entry-level desk clerk. According to a 2016 AH&LA study, 45% of respondents said that at least half of the general managers began in actionable positions. Quore allows these veterans to focus on providing fluid and flexible workforce communications that empowers rather than discourages. The Quore platform becomes a GM’s stalwart ally in running a consistent hotel operation by supplying: Centralized, digital log book. A GM can’t be everywhere at once. Quore’s position at the center of a hotel’s operation relives some of that pressure.  As Gerald Loughran, the GM of Hilton Franklin/Cool Springs emphasizes, Quore’s digital log book is his hotel’s bible: “We’re religious about putting everything into Quore. If it’s not in Quore, it didn’t happen.” By pulling staff together into one shared operational brain, it’s much easier to maintain brand standards and close communication gaps.   Go-anywhere access. A GM also has to go home at some point! Quore enables managers to keep track of staff to-do’s, tasks and track overall productivity across their hotel from any device. The go-anywhere access means that GMs aren’t out of the loop when off shift, at a conference, or on vacation. Actionable reports based on historical data.  Historic data is easily accessible so that GMs can achieve growth and measurable improvement. This gives GMs the confidence that work is being done as it should be -- or quickly services areas that need work. When a GM spends less time on inspection or micro-management, it frees up time to focus on other metrics that matter -- such as guest satisfaction, revenue, and profitability. Quore has robust features to support your general managers:, Analytics & reporting, Asset tracking, CapEx management, Attendance tracking, Custom inspections, Budgeting tool, Checkbook visualization, Daily property walks

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Recent Housekeeping News & Community Updates

HITEC19 became the first big step for HKeeper into the World of Hotel Tech!

HKeeper

At the HITEK19 exhibition in Minneapolis, held from June 17 to June 20, the HKeeper software was presented for the first time to the hospitality industry professionals and caught the full attention of hoteliers and software developers.   It was natural not only because one of the biggest hotel tech trends at the show was the next generation of hotel operational software, mostly concentrated on housekeeping and maintenance, but also because HKeeper has some unique features that distinguish it from similar programs. Among them, an automated inventory that allows tracking and counts, in real-time, all material usage during any task performance and other operations. HKeeper, being a universal platform for the operational management of the hotel’s workflow in real-time mode, radically transforms the format of all working processes in the hotel and resort fields. HKeeper is a paradigm change in hotel management. HKeeper is one of the very first software of its kind to have a Technology Integration Agreement with the HAPI streaming platform, created by Data Travel, LLC. Thanks to this collaboration, HKeeper can be trustfully integrated with all major PMS and other vendors of software related to hotel operations.   Integration with HotBot - messenger for hotel guests allows HKeeper to put the guest relations service on another level of client satisfaction. Now, at the time of booking, hotel guests can enjoy additional pre-order services that are will be performed through HKeeper on time and with the highest quality of service.  Svetlana Udalov, the Founder and CEO of HKeeper, during numerous meetings with representatives of hotel management companies from the USA, Canada, Germany, Latin America, Israel, and Jamaica, described in detail the existing functions of the software and its economic advantages.  She has shown that HKeeper represents an entirely new level of internal organization in the hotel business. HKeeper is dynamic, efficient, and focused on providing top quality services at the lowest cost. The information about the almost immediate ROI and the extraordinary ease of implementing HKeeper made the most significant impression.   Whistle Co-Founder Christofer Hovanesian and Svetlana Udalov had discussed in detail the needs and benefits of integration without the headache of various software for the development of the information technology market in the hotel industry. As a result, they had reached a principal agreement about starting to work on the possibility of integration of Whistle and HKeeper software.            Answering the question of Co-Founder and CEO of HotelTechReport Jordan Hollander, "What is HITEC 19 for you?" Svetlana Udalov stated the following: “At first, it was a bit nervous about taking part in such a grand event and presenting my software among the best IT companies in the world, working for and in the hotel industry. But the great organization, the friendly atmosphere, and the huge amount of information received quickly turned my tension into the incredible strength of the incentive to work even harder to improve HKeeper. Thank you  HITEC19!"  HKeeper US, LLC was established in 2017 in Orlando, Florida to develop and distribute HKeeper software. The founders of the company have long-term and invaluable experience in the hotel industry and the field of information technologies. For more information about the features of the HKeeper program, please refer to our website www.hkeeper.us and the information support service of our company info@hkeeper.us 

Universal platform for operational management of the workflow of the hotel in real-time, created by hoteliers for hoteliers

HKeeper

HKeeper US, LLC will be present on the HITECT19 in Minneapolis 17-20 June for the first time. We are introducing our cloud-based Software as a Service - HKeeper. It is a radically new format for real-time management of ALL working processes in the hotel and resort fields. HKeeper is a paradigm change in hotel management. HKeeper represents a universal tool for organization and control. It fundamentally transforms the interactions of all departments in digital formal with NO information lost. All in "here and now" format. HKeeper provides complete information about the efficiency in detailed Reports and Dynamic Charts in a convenient, visualized form. HKeeper works perfectly for managing properties in multiple locations! Management sees the big picture as well as the finer details across the spectrum. HKeeper enhances time management, prioritizing, and delegation and takes it to a higher level. HKeeper’s architecture consists of 12 main modules. These encompass a Centralized Logbook and Messenger, Workflow Management, Employee Management, Rooms Management, Lost and Found, Inventory, Reports, Analytics, Media and Settings. HKeeper works in desktop and mobile versions of all types of smartphones on the Android and iOS operating systems.  The mobile application functions equally well with or without Wi-Fi. The mobile app has a version for the executors and executives with the difference in the functionality an level of access to the information. Being informed on time allows you to make the right decision in time.  This can be achieved easily, with HKeeper’s unique feature: the Centralized Logbook and Messanger. This enables you to convey information to the staff instantly. Further, to immediately coordinate their actions. With Hkeeper’s Workflow module, you control changes happening in real-time and are sure that in all departments, everything is going according to plan.  Analyzing and managing expenses costs will be far easier with HKeeper by overseeing in real-time inventory, reports, and analytics by the minute.  Hkeeper allows you to measure a workability level and the quality of tasks performed. The Employees module accumulate all analytics based on task performance evaluation and time count and give full reports for each employee. Also, the employee becomes more involved. Using the HKeeper mobile app, each employee gets the ability to document an event or an action, take photographs, add remarks, and record all questions regarding guests' requests. Transmitting this information to supervisors becomes instantaneous. Decision-making becomes easy and on time. The mobile app is a real command center on the go. Once and for all management is relieved of the need for their constant physical presence in the hotel. Management is present everywhere.  We are pleased to announce that HKeeper has entered into a partnership agreement with HotBot.ai the developer of the chatbot for Hotels. It allows us to organize the guest relations service on the absolutely another level. With this, the guest has the option of booking a hotel, get access to all of its services, the order in advance what’s needed. For this, there is no need to register on specific sites - HotBot uses instant messengers and communication channels already available to the guest. HKeeper and HotBot can easily be customized for all guests’ needs - and these are processed automatically. And more: HKeeper is one of the first programs to have a Technology Integration Agreement with the HAPI streaming platform, created by Data Travel, LLC. Thanks to this collaboration, HKeeper easily integrates with all existing ICPs today. HKeeper represents a radically new level of internal organization in the hotel business. HKeeper is dynamic, efficient, and focused on providing top quality services at the lowest cost. Our team has a natural creative flair and is full of ideas and energy. Come and see us at our booth # 711   and let us show our piece of art called HKeeper!   About HKEEPER HKeeper US, LLC was established in 2017 in Orlando, Florida to develop and distribute HKeeper software. The founders of the company have long-term and invaluable experience in the hotel industry and the field of information technologies. For more information, please visit www.hkeeper.us

Quore Named Top Rated Housekeeping Management Software in the 2018 HotelTechAwards

By Hotel Tech Report

February 12, 2018 -  Hotel Tech Report has named Quore 2018’s Top Rated Housekeeping Management Software based on data from thousands of hoteliers in more than 40 countries around the world.  Over 100 of the world’s elite hotel technology products competed for a chance to win this prestigious title. The HotelTechAwards platform (by HotelTechReport.com) leverages real customer data to determine best of breed products that help hoteliers grow their bottom lines. “Housekeeping is arguably the single most difficult job in a hotel - it’s grueling, intense and requires impeccable coordination.  Great housekeeping management software helps take some of the pressure off of the team who’s already stretched thin while ensuring that” says Hotel Tech Report’s Adam Hollander. Quore is poised for sustained growth in 2018. A Nashville based development manager says that, “Quore’s software enables effective, real-time task management of all housekeeping employees. The ability to closely manage personnel without additional supervision is what I like most about the software. This creates real value.” To read the full review and more, head to Quore's profile on Hotel Tech Report

Housekeeping Software Category Overview

What is housekeeping management software?
A hotel’s ability to turn over rooms directly impacts profit and housekeeping software is dramatically speeding up that process, leading to lower costs and higher revenues. We have taken all the pieces that make up a day in the life of housekeeping and digitized them. Everything from assignment boards to failed inspection items are now managed on a cloud-based platform, providing users from line-level associates to corporate executives the ability to effortlessly review daily progress as it happens.

The secret to housekeeping is that it is, at its core, the same in all hotels; full service or focused service, 3 star or 5 star, rooms are cleaned and maintained before, during and after a guests’ stay. Because of this, the best software will add value to the process, from the associates cleaning the rooms all the way up to the ownership group’s most senior executives.

For info on housekeeping trends, questions that you should ask vendors and more download the 2019 Hoteliers Guide to Housekeeping Management Systems.

How can housekeeping management software improve profitability and efficiency?
Housekeeping software will revolutionize the internal day-to-day operation of hotels. Daily room assignment boards are now editable on the fly to accommodate any last minute staffing or occupancy changes. Real-time notifications of room statuses are sent instantly to line-level associates and management allowing entire departments to function cohesively without chasing each other around the building or creating noise on handheld radios. Data is gathered effortlessly to provide extensive reporting which has previously been unachievable. The utilization of housekeeping software allows special projects to be completed and tracked, average cleaning and inspection times are able to be recorded, accountability drives associate performance and guest experiences dramatically improve.

What are the most important features of housekeeping management software?
  • Customization - Built in ability for hotel managers to edit, change and set preferences that best suit their property on any given day in a user-friendly, flexible manner. 
  • Interdepartmental communication - Bridge the gap between departments (maintenance, management, front desk, reservations, etc.) in an easy to use manner providing faster solutions to raised issues. 
  • Mobile Alerts & Messaging - Deliver real time information between employees and managers or hotel guests and staff to increase efficiency and deliver faster results. 
  • Reporting Tool - Gather and deliver data on employees’ performance using an extensive variety of metrics to gain the most insight into productivity. 
  • Systems Integration - Avoid duplicate data entry, save time and ensure accuracy by integrating directly with other systems at each property.

What makes great housekeeping management software?
  • Lower payroll expenses - By accumulating and analyzing historical housekeeping performance data, management can make more effective staffing decisions - whether it’s how many housekeepers to have on staff overall or how many to schedule for a “typical” Wednesday shift. 
  • Increased guest satisfaction scores - With the ability to easily and consistently score the performance of individual housekeepers and supervisors, rooms will be cleaned and inspected according to desired standards. The result is fewer mistakes and oversights, which makes for happier guests. 
  • Improved staff performance - Moving from paper to mobile devices provides a new level of staff oversight. This allows performance trends to be identified more quickly and corrected or celebrated as appropriate.

What is the typical pricing for housekeeping management software?
Most products are cloud-based and are licensed as SaaS (Software as a Service). The license is either a flat-rate monthly fee per hotel or priced per key. Some vendors charge extra for installation services, staff training and ongoing customer support. Each member of the housekeeping staff will require a mobile device, so property-specific devices may be required depending on hotel policy.

High occupancy hotels with primarily transient guests will benefit the most from introducing technology into their daily housekeeping operation. A hotel’s profit relies on the efficient turnover of guest rooms & suites. Those who implement housekeeping software capable of tracking cleaning time, inspection time and allow for enhanced interdepartmental communication, as well as, task management will sustain rapid turnover rates more successfully.software is a premium product at a budget price; it is built by hotel industry experts for hotel employees. The premium products may integrate with property management systems and preventative maintenance programs to seamlessly connect all aspects of a hotel’s operations.

How long does it usually take for a hotel to implement new housekeeping management software?
Unlike most software that is used in hotels today, housekeeping software can be implemented with zero downtime and without an IT expert on-site. Once the contract is signed, users will be up and running within a week.

Easily customizing the software to best match the needs at your specific hotel while maintaining the mission to provide a user friendly platform was a high priority during design phase, resulting in a remarkably simple implementation process.housekeeping software can be added on to asset management platform with a single call toCustomer Support team. For new customers, the build process is typically completed within a week. The size of the hotel – how many guest rooms, meeting rooms, common areas, etc. - and the level of detail included on customizable inspection checklists directly impacts the time required to implement this software. Regardless, the process is easy to follow and backed up byCustomer Support Team. Due to its intuitive design, there is no need for extensive staff training, instead, relying on short, role-specific videos highlighting the user experience.

How do I know when it’s time for my hotel to move onto new housekeeping management software?
By upgrading your hotel from paper and radios to mobile devices, housekeeping management software is proven to improve staff communication, increase accountability and capture performance data - allowing for more informed staffing decisions. Each of these benefits contribute directly to bottomline savings, creating an ROI that is measured in days, not weeks or months.

For info on housekeeping trends, questions that you should ask vendors and more download the 2019 Hoteliers Guide to Housekeeping Management Systems.

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