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10 Best Housekeeping Software

Elevate your housekeeping performance with Cleanings Plus
Regional
This vendor has active customers in fewer than 3 countries, check the map on their profile to make sure they service your region.
Most Popular
This vendor is the most popular in the category with 31 reviews across 1 countries.
95
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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COMPANY DESCRIPTION

As one of the largest departments in any hotel, housekeeping offers some unique challenges. Currently, there isn't an effecive way to manage... read more

  • Based in
    Franklin (United States)
  • Founded in
  • 72 employees on Linkedin
Streamline your hotel's most expensive department with Room Assignment and Room Inspection softwa...
Regional
This vendor has active customers in fewer than 3 countries, check the map on their profile to make sure they service your region.
81
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more

COMPANY DESCRIPTION

Streamline your hotel's most expensive department with Room Assignment and Room Inspection software. ALICE Housekeeping reduces hotel labor costs... read more

  • Based in
    New York (United States)
  • Founded in
  • 100 employees on Linkedin

HKeeper

Ranked 3rd in Housekeeping Top Alternative: Quore (Cleanings Plus) (9.5 /10)
With Hkeeper, you’ll instantly gain the ability to view what exactly your workforce is doing an...

COMPANY DESCRIPTION

Using HKeeper, you will find all needed operational management hotel's tools and avoid unnecessary problems related to the human factor and lack... read more

  • Based in
    Celebration (United States)
  • Founded in
  • 7 employees on Linkedin
Not sure which Housekeeping Software is right for your hotel?
Get custom recommendations
RoomChecker® combines both mobile and web-based applications to provide comprehensive data colle...

COMPANY DESCRIPTION

The qMetrix Group has developed an innovative process to perform inspections and report results. qMetrix apps are web-based and available via PC... read more

  • Based in
    Cedar Rapids (United States)
  • Founded in
  • 4 employees on Linkedin
hotel communications, hotel maintenance, hotel housekeeping, hotel software, hotel technology, ho...

COMPANY DESCRIPTION

RoomChecking is a hotel technology company that provides a better housekeeping and maintenance system connecting up a hotel’s operations... read more

  • Based in
    Paris, France
  • Founded in
  • 8 employees on Linkedin

OPTii

Ranked 8th in Housekeeping Top Alternative: Quore (Cleanings Plus) (9.5 /10)
Hotel housekeeping productivity and efficiency improvement, quality management, and training need...

COMPANY DESCRIPTION

OPTii Solutions is the foremost pioneer and thought-leader in housekeeping software solutions for the hotel industry. As the first company to... read more

  • Based in
    Mooloolaba (Australia)
  • Founded in
  • 23 employees on Linkedin

1CHECK

Ranked 10th in Housekeeping Top Alternative: Quore (Cleanings Plus) (9.5 /10)
Housekeeping solution accessible at any time via the Internet, offering general housekeepers and...

COMPANY DESCRIPTION

The Operations Management Solution for Hotels, from 3 * to the Palace, Resorts, Hotel Residences for housekeeping, maintenance, reception, and... read more

  • Based in
    Nice (France)
  • Founded in
  • 7 employees on Linkedin

Recent Housekeeping Articles

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[EXCLUSIVE] Behind the scenes look at the all new ALICE Housekeeping

by
Hotel Tech Report

If you own or operate a hotel, you know that labor is the single largest expense on your P&L and that housekeeping is typically the largest expense within your labor budget.  If you want to boost NOI, look no further than your housekeeping department. Cleaning the average hotel room typically costs between $10 and $16 with luxury hotels often spending more than $20 (CPOR).  The majority of that cost (~65%) is spent on housekeeping salaries and wages. Hotels that are laser focused on housekeeping optimization often enjoy higher margins and ones that pioneer new housekeeping initiatives often enjoy a significant competitive advantage. Starwood’s “Make a Green Choice” program is one such initiative that not only drove company profits but also fundamentally changed the hotel industry.  Starwood’s program allows guests to opt out of room cleanings in exchange for loyalty program points or F&B credit and is still running today - over 10 years later.  In fact, the program was so successful that almost every hotel in the world followed suit. As pioneers in the “Make a Green Choice” movement, Starwood enjoyed a competitive advantage for years as the competition slowly caught up.  Today hotels around the world are enjoying a similar competitive advantage through the early adoption of cutting edge housekeeping management software. Shockingly, most hotel housekeeping departments today still operate the same way they did in the 1980s.  Every morning, housekeeping managers create boards for their room attendants to reference in order to be able to identify which rooms they have been assigned to using age old tools like pen and paper, PMS exports, radios and other manual methods.  Due to the manual nature of the task, this process can take anywhere from a half hour to several hours each morning and the plan immediately becomes obsolete as soon as anything changes--even something as simple as a housekeeper arriving to their next assigned room to find a do not disturb on the door.  Manual methods also hamper efficiency offering little in the way of performance optimization data and lots in the way of potential human error. Housekeeping management software provides a suite of manager and room attendant tools that combine real time departmental communication and synchronization with sophisticated reporting and analytics. This week, New York City based hotel tech darling ALICE made an announcement that is poised to shake things up for hotels across the globe with its all new Housekeeping product.     While ALICE has always offered a flexible staff communication and task management platform that is used by housekeeping teams across the globe--the all new housekeeping offering is designed from the ground up to deliver a magical experience that will leave even non-housekeepers wanting to take it for a spin.  The platform packs a punch with mission critical housekeeping management functionality like automated room assignments but delivers this functionality in an elegant and easy to use solution that integrates each department on property like a finely tuned orchestra. ALICE gave us a glimpse into the future of housekeeping with an exclusive behind the scenes tour of their reimagined housekeeping product. Let’s dive in, shall we…   The All-New ALICE Housekeeping at a Glance A fresh take on a department that is one of the biggest cost centers for hotels, yet hasn't changed the way it operates in decades Forward-thinking design and intuitive user interface based on a system of simple icons and labels that minimize training requirements and maximize team adoption Push one button and watch your rooms inventory get magically assigned to the optimal members of your team based on your properties’ bespoke rules and characteristics Real time updates and notifications that make manual entry, tracking and repetitive tasks a thing of the past Automated reporting that unlocks new levels of visibility into real time and retrospective performance to bring more to your bottom line Platform approach enables seamless inter departmental handoff to supercharge your team’s collaboration and put an end to expensive and frustrating human error   The all new ALICE Housekeeping boasts clean lines and an intuitive user interface that your team will actually want to use One of the single biggest problems in hotel tech is adoption (i.e. getting your team to actually use software and use it correctly).  When hotel software implementations fail it’s usually due to the fact that on property teams lack the product knowledge needed to properly leverage the tool.  For this reason, hotel software must first and foremost be simple and easy to use--clunky and bloated software rarely (if ever) reaches its full potential. With ALICE, you can put this concern to rest.  The new housekeeping app design is stunningly beautiful and shockingly simple.  The product team over at ALICE has taken design hints from best-of-breed user interfaces like Facebook and Google.  Students of product design know that simplicity has long been the holy grail of product adoption and customer experience.  Housekeeping teams often suffer from high staff turnover, challenging language barriers and in many cases and a lack of formal education.  These factors make design one of the most important factors when selecting housekeeping management software for your hotels. Legacy housekeeping software platforms often run on confusing code based systems (e.g. code 1724 = clean room) that can be difficult to train new employees on.  Contrastingly, ALICE runs on an intuitive set of icons and colored labels which deliver an easy to use experience for new hires and housekeeping veterans alike. Great software design delivers direct business benefits such as reduced training and generally faster on-boarding of new hires.  There’s also a significant indirect benefit to ALICE’s cutting edge UX design which often gets overlooked by hoteliers. Choosing a technology vendor is as much about the future as it is about the present. Legacy software vendors often have hundreds or even thousands of features developed over the years that 90% of their users don’t even know exist (let alone know how to use). ALICE’s intuitive design ensures that your team will be able to easily learn and adopt new feature functionality as the platform progresses.  In fact, the ALICE interface is so simple and intuitive that your team can literally get started with little to no prior training on the software. It's not surprising how intuitive ALICE Housekeeping is given that the product team didn’t even begin designing the product until they had spent more than six months shadowing hotels and performed more than 100 user interviews with hoteliers across various segments and geographies to learn about their pain points, daily routines and what makes them tick.   Push one button and watch your rooms inventory get automatically assigned to the optimal members of your team based on your properties’ bespoke rules and characteristics While ease of use is critical for team adoption--the true magic lies in ALICE’s pièce de résistance which is (drum roll please…) automated smart room assignments. If you operate your housekeeping department the old fashioned way (as most hotels still do), your executive housekeeper sits down at their desk each morning to assess available labor and rooms turnover.  They then spend anywhere from 30-minutes to several hours assigning ‘points’ to staff (ie. the standardized way of allocating housekeeping labor availability to demand on a daily basis) ensuring that all rooms that need to be cleaned are scheduled to be cleaned as efficiently and quickly as possible to accommodate incoming arrivals. This process can be extremely manual and intuition based which leads to lots of guesswork and a myriad of snowballing sub-optimal decisions that cost your hotel valuable time and money. For hotels that want to skip the guesswork and run an efficient housekeeping department,  ALICE’s new housekeeping product allows your team to press a magic button then watch everything fall into place like a game of Tetris.   Once you press the “auto-assign” button, ALICE’s algorithm instantaneously matches your staff with their optimal room assignments based on your hotel’s pre-determined staffing and inventory rules. This process can save your housekeeping managers anywhere from one to three hours each morning. Your housekeeping managers can then use that time saved to focus on other mission critical items that improve the guest experience and optimize your assets. Don’t want to let the computer do the work for you? No problem, ALICE offers complete flexibility for human override coupled with a simple drag-and-drop interface.  You know what they say though, once you go auto-assign you never go back. Auto room assignment is only the tip of the iceberg because in a hotel, things are constantly changing. These critical changes don’t just happen daily, but hourly and sometimes even by the minute. A housekeeper calls in sick.  A guest arrives early. An elevator breaks down.  The list of exceptions, changes and variables is nearly infinite so keeping track of them and adjusting in real time is critical - this is where ALICE really shines. Every room change, late checkout, VIP arrival, etc. upends your whole plan and requires you to reoptimize.  These types of real time optimizations with hundreds of variables and constraints are extremely difficult (if not outright impossible) for the human mind to compute.  With ALICE, however, things like a rushed room will trigger the software to re-optimize room assignments instantaneously sans the mental math and back and forth team coordination. So unless your housekeeping manager is able to calculate sophisticated optimization algorithms on the fly - they’ll be forever grateful for your decision to invest in ALICE.  The platform is likely to save them time, alleviate stress, make them better at their jobs and allow them to focus on the more strategic decisions within the department. Not to mention, it may even help them fend off some grey hair.   Just considering the time savings alone for each fully turned room, investing in housekeeping software should be a no brainer for bottom line focused hoteliers The fatal mistake that many hoteliers make is that they are so caught up in the day-to-day operations that they miss the bigger picture and the impact that seemingly small boosts to efficiency can have on their bottom line at scale.  A few minutes here and a few minutes there might not seem like a big deal in the moment (especially if you don't have software to track and measure this inefficiency) but that's exactly what makes these types of invisible inefficiencies so dangerous silently sucking profit out of your operation. Let's look at an example.  Imagine you operate a 200 room hotel running 80% occupancy and 2.5 night LOS (length of stay).  Based on those numbers, you are going to be cleaning north of 20,000 rooms each year and that's not even considering turndown service, mid-stay cleanings or special requests. So while shaving 4-minutes off of every one hour room cleaning might not seem like a big deal on its own can actually have a major impact on your hotel's bottom line.  In fact, this one optimization alone has the potential to lead to enough in cost savings to pitch ownership on upgrading your hotel's housekeeping software to the 21st century as a 2-4x ROI initiative as shown in the image below.   The new housekeeping product stays true to ALICE's platform approach creating a one stop shop for running and optimizing your hotel's operations With this robust new housekeeping offering, ALICE’s platform creates a seamless symphony between front of house and back office team members while enabling hotel owners and operators to gain critical visibility into their operations and make more informed decisions that ultimately lead to serious bottom line results.   The day-to-day operation of a hotel rests on hundreds of daily requests both internally between departments, and from guests.  Each of these requests involves subtle critical details, back-and-forth communication, execution and follow-up which is what makes seamless pass-on of critical information to the right team member, with native escalation procedures so essential when it comes to identifying and reducing human error. Equipped with ALICE, a housekeeper can leave a note about damaged equipment which automatically creates a work ticket, assigns the ticket to an engineer and notifies them to address the issue.  A room attendant can quickly tag an item left behind for lost & found by snapping a photo so that the front desk knows which guest to expect a call from in real time. ALICE has done an incredible job converting the daunting complexity of hotel operations into elegant simplicity. What’s also great is that once you start using ALICE, you can say goodbye to all manual tracking, note taking and back and forth communication relays thanks to automated notifications, updates and task routing built directly into the platform.     Is ALICE Housekeeping right for your property? The platform is a fresh take on a department that for most hotels hasn’t changed the way it operates in decades. While housekeeping features like automatic room assignments and real time progress reporting stand on their own as valuable additions to the ALICE product suite, the power truly gets unlocked when the platform is utilized by your whole team: front desk, engineering, concierge and housekeeping. Leveraging the full ALICE platform gives your team the tools they need to operate at peak performance by being completely in sync with each other. The all new ALICE Housekeeping combines the computing power of the cloud with deep operational expertise to simplify hundreds of housekeeping decisions made on property each day, and ensure that the optimal decision is effortlessly made in even the most complex scenarios. For some hoteliers, the intuitive UI and sheer awesomeness of ALICE’s new automatic room assignments feature will be enough to upgrade their hotel's housekeeping software.  But if that's not enough for you then the promise of empowering your team to make better decisions that shrink the single biggest expense on your P&L is likely to do the trick. So the question is, if your team can save time, communicate seamlessly, decrease human error, reduce operating expenses, improve service delivery, foster happier employees and give management the visibility and tools to make better decisions from the comfort of their desk - why wouldn’t you give ALICE a try?     This content was created collaboratively by ALICE and Hotel Tech Report.

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Universal platform for operational management of the workflow of the hotel in real-time, created by hoteliers for hoteliers

by
alexander udalov

HKeeper US, LLC will be present on the HITECT19 in Minneapolis 17-20 June for the first time. We are introducing our cloud-based Software as a Service - HKeeper. It is a radically new format for real-time management of ALL working processes in the hotel and resort fields. HKeeper is a paradigm change in hotel management. HKeeper represents a universal tool for organization and control. It fundamentally transforms the interactions of all departments in digital formal with NO information lost. All in "here and now" format. HKeeper provides complete information about the efficiency in detailed Reports and Dynamic Charts in a convenient, visualized form. HKeeper works perfectly for managing properties in multiple locations! Management sees the big picture as well as the finer details across the spectrum. HKeeper enhances time management, prioritizing, and delegation and takes it to a higher level. HKeeper’s architecture consists of 12 main modules. These encompass a Centralized Logbook and Messenger, Workflow Management, Employee Management, Rooms Management, Lost and Found, Inventory, Reports, Analytics, Media and Settings. HKeeper works in desktop and mobile versions of all types of smartphones on the Android and iOS operating systems.  The mobile application functions equally well with or without Wi-Fi. The mobile app has a version for the executors and executives with the difference in the functionality an level of access to the information. Being informed on time allows you to make the right decision in time.  This can be achieved easily, with HKeeper’s unique feature: the Centralized Logbook and Messanger. This enables you to convey information to the staff instantly. Further, to immediately coordinate their actions. With Hkeeper’s Workflow module, you control changes happening in real-time and are sure that in all departments, everything is going according to plan.  Analyzing and managing expenses costs will be far easier with HKeeper by overseeing in real-time inventory, reports, and analytics by the minute.  Hkeeper allows you to measure a workability level and the quality of tasks performed. The Employees module accumulate all analytics based on task performance evaluation and time count and give full reports for each employee. Also, the employee becomes more involved. Using the HKeeper mobile app, each employee gets the ability to document an event or an action, take photographs, add remarks, and record all questions regarding guests' requests. Transmitting this information to supervisors becomes instantaneous. Decision-making becomes easy and on time. The mobile app is a real command center on the go. Once and for all management is relieved of the need for their constant physical presence in the hotel. Management is present everywhere.  We are pleased to announce that HKeeper has entered into a partnership agreement with HotBot.ai the developer of the chatbot for Hotels. It allows us to organize the guest relations service on the absolutely another level. With this, the guest has the option of booking a hotel, get access to all of its services, the order in advance what’s needed. For this, there is no need to register on specific sites - HotBot uses instant messengers and communication channels already available to the guest. HKeeper and HotBot can easily be customized for all guests’ needs - and these are processed automatically. And more: HKeeper is one of the first programs to have a Technology Integration Agreement with the HAPI streaming platform, created by Data Travel, LLC. Thanks to this collaboration, HKeeper easily integrates with all existing ICPs today. HKeeper represents a radically new level of internal organization in the hotel business. HKeeper is dynamic, efficient, and focused on providing top quality services at the lowest cost. Our team has a natural creative flair and is full of ideas and energy. Come and see us at our booth # 711   and let us show our piece of art called HKeeper!   About HKEEPER HKeeper US, LLC was established in 2017 in Orlando, Florida to develop and distribute HKeeper software. The founders of the company have long-term and invaluable experience in the hotel industry and the field of information technologies. For more information, please visit www.hkeeper.us

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4 hotel jobs that benefit most from the Quore software platform

by
Hotel Tech Report

At its worst, hotel operations technology exacerbates divisions between departments, which continue functioning as isolated fiefdoms. At its best, an operations platform pulls everyone together by promoting collaboration and clear communication in hotel operations. One such solution is Quore, a workhorse that harmonizes hotel operations for 3,600 hotels in 22 languages and 29 countries. Its cloud-based platform enables more efficient communications and operations management across housekeeping, engineering, and guest relations. For some hotels, the integrated approach to handling guest requests on the platform led to a 50% improvement in problem-handling score. Effective, reliable communications also improves the staff experience -- something that matters more in a tightly competitive labor market. Staff want the right tools that help them do their jobs well -- and many will leave in frustration without them. The Bureau of Labor Statistics pegs the 2018 hospitality turnover rate at 74.9%, so hotels that use technology to make work better will out-perform their peers in both retention and referrals from current staff. With an eye towards empowering employees, here are four team members that will be thankful for the Quore hotel operations platform.   Your maintenance tech will prioritize projects better Guests hate discovering a maintenance issue upon arrival. It's an unwelcome challenge, presented immediately. It also makes even the most forgiving guest wonder why the hotel missed such an obvious thing, such as a burnt-out light bulb, a clogged toilet, or a broken doorknob. Quore’s functionality makes it easier for maintenance to overcome these challenges and work more efficiently in three key areas: Real-time problem management. When something goes wrong in the guestroom, it’s nearly always urgent. Guests don’t want to sit around and wait for an engineer, and, some things (such as a flooding drain or a sweltering room) are emergencies. Quore provides real-time problem handling that can quickly be assigned to the right team member -- and visible on that team member’s mobile device. Zdravko Bengez, a maintenance technician at the Hilton Garden Inn and downtown Nashville puts it like this: “With Quore, I know in seconds what needs to be done.” All relevant details appear on his mobile device, without having to chase down more information. Resource and project prioritization. Prioritizing resources is a daily tug-of-war, especially for larger properties. To effectively prioritize resources (including urgent problems like the ones mentioned above), Quore gives maintenance a quick overview, showing the up-to-date task list, as well as whether it was made by supervisor, the front desk, or a guest. This allows technicians to make on-the-fly decisions about where to go next, As well as stay in-the-loop with colleagues across the hotel. Preventative maintenance. PMs shouldn't be guess work. Quore supports hotel maintenance techs and engineers with preventative maintenance checklists that are automatically surfaced at the right time. As these lists evolve, changes are applied universally to keep everything consistent. Quore has robust enginnering features to support your maintenance staff: Prevenative maintenance, Pool chemical readings, Work orders, Boiler readings, Asset tracking, Meter readings, Custom inspections   Your housekeeping manager will manage shifts more efficiently Housekeeping has many responsibilities that require regular communication and precise time management. Before a guest checks in, housekeeping must ensure that a room is available -- and up to brand standards. During a guest’s stay, housekeeping must service the room and fulfill guest requests for specific items. After check out, housekeeping must flip the room efficiently (and to brand standards) so that it's available for the front desk to assign. “The way in which a room is cleaned, tidied and presented to its guests is in direct relation to the level of service the hotel prides themselves on. Housekeeping provides guests with a clear indication of how they are valued.” -Paul Duverge, General Manager, Menlyn Boutique Hotel Quore’s platform makes this daily cycle easier on the housekeeping manager by supporting: Preparation. Each housekeeping shift is a puzzle. In advance of a shift, it's all about preparation and planning. Quore helps housekeeping managers to set each days priorities, as each stayover and checkout is clearly defined in the system. It simplifies the process of assigning rooms to housekeepers before they clock in. Prioritization. Things change throughout today. Real-time updates on things like stayovers becoming checkouts helps the housekeeping manager match staff resources with guest demand. Accountability. There's also very important advantage of a paper trail. As Liz, the assistant housekeeper manager at the Hilton Garden Inn in downtown Nashville learned after starting at a hotel with Quore, there's less accountability without a written record: “[With walkie-talkies] it's easy to not write something down. With Quore, it's like having a paper trail, so there's more documentation. Also, I can start and complete an activity all through Quore which is helpful for tracking.” Quore has robust houskeeping features to support your staff: Housekeeping assignments, Guestroom inspections, Deep cleanings, Lost & found, Room notices, Custom inspections, Digital breakouts, Room status tracking, Work orders, Brand standards compliance   Your front desk manager will deliver better service It takes a certain amount of finesse to work the front desk. The ideal team member here is pleasant under pressure, with a knack for creative problem solving. Yet, even the most creative employee will be hobbled by poor information. The front desk is, in many ways, the central command post for a hotel’s operations. As the front line of guest communications, one of the toughest challenges encountered by most front desk agents is the unevenness of information. Quore’s smooths out these imbalances by adequately equipping the front desk to solve guest problems quickly with its: Dashboard. The Quore platform provides a single unified dashboard to collaborate quickly and across departments. This synchronization allows the front desk to focus on the rapid resolution of guest issues and avoid poor service situations, such as assigning an unclean or out-of-service room. Instead of less reliable means of communication, such as walkie-talkies or face-to-face, the front desk can communicate guest requests efficiently, says Finesse James, a front desk agent at Hilton Garden Inn in downtown Nashville: “It's a great method because it can keep us from having to call them when things are busy up here, and we are multitasking. It's easier to click and type in that we need them to do something. We can put all the specifics in the comments so they don't need to call and clarify.” Ease-of-use. The front desk is usually an untipped entry-level role, which means higher turnover. Quore’s consumer-friendly interface is familiar to anyone who’s used popular messaging and social media apps. It's intuitive, which reduces training time. The ease-of-use also keeps staff engaged and less frustrated, as they feel that the technology is working for, rather than against, them. For millennial's used to well-crafted interfaces, this is actually an important part of their expectations for the workplace. Digital logbook. No more deciphering chicken scratch or calling a colleague from a previous shift about “complaint from 402.” Standard log sheets keep staff informed from shift-to-shift. The digital log book also connects with related items, such as guest complaints or requests, so staff can easily find updates on notices mentioned in the digital log book. Quore has robust front desk features to support your front office team: Local attraction directory, Guestroom notices, Guest request management, Guest complaint management, Satisfaction callbacks, Key sign-in, sign-out and audit, Log book, Cash count log, Guest SMS, Security walks, Wake-up calls, Guest shipments   Your general manager will achieve budget more often The best general managers know the power of consistent, clear communications. And many have learned this first-hand, rising up the ranks from entry-level desk clerk. According to a 2016 AH&LA study, 45% of respondents said that at least half of the general managers began in actionable positions. Quore allows these veterans to focus on providing fluid and flexible workforce communications that empowers rather than discourages. The Quore platform becomes a GM’s stalwart ally in running a consistent hotel operation by supplying: Centralized, digital log book. A GM can’t be everywhere at once. Quore’s position at the center of a hotel’s operation relives some of that pressure.  As Gerald Loughran, the GM of Hilton Franklin/Cool Springs emphasizes, Quore’s digital log book is his hotel’s bible: “We’re religious about putting everything into Quore. If it’s not in Quore, it didn’t happen.” By pulling staff together into one shared operational brain, it’s much easier to maintain brand standards and close communication gaps.   Go-anywhere access. A GM also has to go home at some point! Quore enables managers to keep track of staff to-do’s, tasks and track overall productivity across their hotel from any device. The go-anywhere access means that GMs aren’t out of the loop when off shift, at a conference, or on vacation. Actionable reports based on historical data.  Historic data is easily accessible so that GMs can achieve growth and measurable improvement. This gives GMs the confidence that work is being done as it should be -- or quickly services areas that need work. When a GM spends less time on inspection or micro-management, it frees up time to focus on other metrics that matter -- such as guest satisfaction, revenue, and profitability. Quore has robust features to support your general managers:, Analytics & reporting, Asset tracking, CapEx management, Attendance tracking, Custom inspections, Budgeting tool, Checkbook visualization, Daily property walks

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How Adam Isrow and his team built GoConcierge into a global empire without venture funding or a marketing budget

by
Hotel Tech Report

What do you think of when asked to picture the founder of a dot com era startup founded in the year 2000?  I picture an arrogant and sharp elbowed hype man with an inflated ego who’s selling the dream of world domination and hockey stick growth.   Adam Isrow founded GoConcierge in the year 2000 during the heyday of epic dot com busts like Pets.com and Webvan but his story couldn’t be more different from his infamous peers.  If you got to trade your boss in for a new one - Adam is the kind of guy that everyone wants to work for. He’s humble and soft spoken yet firm and disciplined. While tech founders were out chasing exponential user growth in the early 2000s Adam was focused on the fundamentals.   Webvan stock chart from 1999-2001 shows the quintessential dot com bust   The GoConcierge story sits in stark contrast of companies like Webvan that were founded around the same time.  While his peers were busy seducing investors and big media with glitz - Adam focused on moderate, consistent and steady growth.  His character attracted a strong and loyal team solely focused on the elevated customer service that helped him build the GoConcierge business almost exclusively through word of mouth.   “Everyone wants some magic pill—some life hack—that eliminates the need to do the work. But that does not exist.” – Jocko Willink   Adam is not the kind of leader who looks for a magic pill.  His favorite book, Extreme Ownership by Jocko Willink is a navy seal commander’s tale of humility, loyalty and discipline - three qualities that deeply characterize Adam’s leadership style. So how did Adam grow GoConcierge to more than 1,000 hotels globally without traditional venture funding? His background in the hotel industry is a huge piece of the puzzle.  While working in hotels Adam learned humility through dedicating himself to service.  The hospitality industry also taught him a deep sense of empathy that enabled him to develop technology that would become loved by even the least digitally savvy concierges. The teamwork he learned in the front office enabled him to attract and retain a team of loyal high performance contributors.  Adam’s story embodies the true spirit of hospitality in every way. While he personally considers work and service to be rewards in themselves, Adam’s years of dedication were recently validated when ALICE bought his firm GoConcierge for millions in 2017. What was your background prior to starting GoConcierge? Coming out of undergrad, I wanted both sales and management experience as a foundation to begin my career. Prior to starting GoConcierge, I had worked in hotel operations for a hotel in Los Angeles.  The goal was to turn around each department in the hotel and prepare the hotel for being sold. While overseeing guest services and ultimately the rooms division, I saw how much work the team was doing manually with logbooks and binders.  I thought if we could create a tool with a database of vendors and directions (this was pre Mapquest and Google Maps) and the ability to track activities, that it would enable our team to spend more time and attention on the guests. Just prior to launching GoConcierge, I worked for another technology startup focused on disseminating digital assets in the entertainment industry.   Once that company was sold, I was still intrigued by the Concierge tracking idea and while going back to earn my MBA during the dot com era, decided to launch GoConcierge.  Hard to believe that was back in 2000 and here we are today. What made you decide to jump in and start GoConcierge? After spending several years in hotel operations, I saw first-hand the importance of adding efficiencies where possible.  So much of the day-to-day operation in a hotel is manually driven and at the time, there were very few systems outside of the property management system.  We had created our own tools using Microsoft Access for yield management and also tracking any challenges throughout the operation. One night while talking with my partner, we discussed creating a database for vendors so that we could have a knowledge base of everything our guests were asking.  This way, no matter who was working, we could help the guest right away. I spent the evenings typing directions into each location since there was no Mapquest or Google Maps at the time. I felt it had to be extremely user-friendly and I remember having an amazing gentleman in guest services named, Frank, and he was in his 70’s and was not comfortable using a computer.  I remember thinking that if we could get Frank comfortable using this, we were onto something. Fortunately, Frank was able to use it and the team noticed that they were able to do their job better by having more information at their fingertips vs. having to look in logbooks and binders. Plus, I have terrible handwriting and if I wrote something in the logbook, there was a good chance others would not be able to read it.   Adam Isrow sold his business GoConcierge to ALICE in 2017 Who was GoConcierge’s first customer? Our first Customer was a Hyatt Hotel in Los Angeles.  I called several times and spoke to the Rooms Executive at the time and she was intrigued enough to allow me to present to her.  Fortunately for me, she understood the vision and she and her team believed that GoConcierge could enhance their day-to-day operation and ultimately the guest experience.  In addition to providing the application, I also guaranteed that I would provide exceptional support and would exceed expectations. I worked hard to earn trust and have her provide me with an opportunity. I felt if I could just get into a hotel like that, it would add credibility and help me gain additional hotels.     GoConcierge was acquired by ALICE in 2017 - how do the businesses work together today? We have created the first operations platform with a goal of going to our customers with a suite of services.  So often in hotels each department purchases their own applications. Therefore they operate as silos and most of the time and don’t communicate with each other.  We believe that there is significant value in providing one solution that can add value to multiple departments. The ALICE Platform has various modules including Concierge, Service Delivery, Messaging, Preventative Maintenance and Housekeeping.  Customers can pick and choose what is best for their property and because we have an open API, we can also facilitate integration between various systems.  Having one platform can provide cost savings to the hotel instead of paying setup fees and multiple subscriptions fees for multiple systems.  ALICE Concierge has a customizable database powered by Google Places and tracks all activities arranged for guests, creates personalized confirmation letters, itineraries, communicates with guest and team members via SMS and other platforms.  Using ALICE for service delivery, the property can dispatch requests such as towel delivery, challenges in the room and even manage preventative maintenance. ALICE provides a complete operational solution that will allow your team to provide a very personalized and exceptional guest experience. ALICE’s modern dashboard connects departments seamlessly   What's the biggest misconception that hoteliers have about technology? Perhaps the most common belief I used to hear was that the Concierge didn’t need an application because they could use Excel or their logbooks.  We obviously felt differently especially after spending time behind the desk and seeing the amount of work done manually and the importance of providing a tool to enable the team to be more efficient.  We believe the role of the Concierge should be in the center of the hotel operation since their work touches so many departments and has such a significant impact on the overall guest experience. A good Concierge team does the job so well that they make it look easy.  What is often not recognized or seen is the volume of work being done behind the scenes to deliver such a great guest experience. Investing in a tool allows the team to be more efficient and spend more time and attention on the guests. I believe the reason guests come back now is mostly because of the way the Concierge and other team members make the guests feel when they leave, more so than just having a beautiful hotel.  Without a tool such as ALICE, it is very difficult to be efficient and create that great guest experience. What's the most surprising thing you've learned about scaling technology into hotels since founding the business? In hospitality, we are a 24/7 operation and since we have customers around the world, there really is no downtime.  As we have scaled the company, in addition to our application, we remain keenly focused on our environment and optimizing the performance of the application for our users.  This is a major effort and something that requires focus for achieving results today and in the future, domestically and internationally. If you could partner with any vendor in hotel tech, who would it be and why? With respect to vendors to partner with, we believe the PMS provides a mutually beneficial opportunity.  The more integration we provide, the better we serve our customers. We are interested in speaking with any PMS that believes there is value in integrating ALICE to enhance its offering Where do you see ALICE in 5-years? We envision ALICE being the operations hub for the hotel. We are striving for that now and in the next 5 years, we want to realize our ambition of allowing all hotel staff to work effectively together and while enabling innovation around us. Ultimately, we want to provide a platform that is so widespread and so open that all innovation in the guest space can connect into it and hotel companies can deliver hospitality through it. We believe there should be full transparency where the guests can realize the same type of control and experience they love from other industries. How will the concierge software space change in the next 5-years? We believe that that Concierge will need to be connected to all departments throughout the hotel- like the hub of the operation.  Our customers will need as many efficiencies as possible to provide a high-level of service to the guest. We envision the Concierge department will have to be equipped to easily initiate requests for any department on behalf of guests. Do you have any new products or feature launches of late (or coming soon) that you'd like us to promote to our users? We are very excited to be developing our Room Assignment feature as part of our Housekeeping module.  We have gained first-hand knowledge from our customers and our team of hospitality experts about what the ideal solution would be and we are actively working on this right now.  Adding this functionality to our platform will allow us to achieve our vision of providing our customers with a complete solution for their operation and specifically, their largest department, Housekeeping. Is there anything that the community can do to be helpful for you? We are focused on interacting with other thought leaders to gain insight, share notes and collaborate together. We welcome the opportunity to connect with leaders that have grown and/or are building emerging technology.  We have a speaker series where we bring in leaders with various backgrounds from various industries to speak about successes and failures and learnings along the way. It would be great to have more thought leaders from the community share their experiences with our team. ALICE won Hotel Tech Report’s ‘2019 Best Places to Work’ in Hotel Tech competition   What's one piece of advice that you have for any entrepreneurs looking to get into hotel software? In any space it’s critical to surround yourself with the best possible team.  Specifically within this niche of hospitality technology be sure you fully understand how you can add value and be willing to adjust along the way.  The vision you start with may not be what you finish with. Be agile enough to shift when needed. What is the best book you've read lately and why? I really enjoyed reading Extreme Ownership: How Navy Seals Lead and Win by Jocko Willink and Leif Babin.  This is a story about taking ownership and leading by example.  The story is told by two Navy SEALS and their life altering experiences in battle and how those lessons can be applied to both business world and your personal life. What is your favorite podcast? I like listening to The Tim Ferris Show and hearing his interviews with both business leaders and athletes. What is one thing that most people don't know about you? I did sports broadcasting in college and also am passionate about speaking to groups about my experience of working with the world’s finest hotels and Concierges and the impact of consistently delivering exceptional service.

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Learn how Kevin Brown went from Guest Services Manager to Product Marketer at a $30B dollar hotel tech company in under 4 years

by
Hotel Tech Report

Working as a front desk agent at a hotel is insanely hard work.  Hotel guests have extremely high expectations: they want to be checked in fast, they want amazing service, a 24/7 smile and they want to be upgraded to the best room for free.  They want you to know everything about them but not too much that it’s creepy. They want friendly conversation but they don’t want you to talk too much. Check-in systems break down, reservations are lost, overbookings happen and so much more can go wrong that is completely out of your control.  All that said the buck stops with you as the front desk agent. Rarely will guests ever call your GM to tell them how great you were but they are quick to let your boss know when you’ve messed up in their eyes. So you’re frustrated and stressed behind the front desk - what do you do? If you’re anything like Kevin Brown you’ll find your passion and put in the work to follow your dreams.  Today Kevin Brown is a Product Marketing Manager at Amadeus Hospitality, creator of global hotel management software like Delphi Sales & Catering, HotSOS operations software and core GDS solutions for hotels.  Most front desk managers and housekeeping managers would think that Kevin’s role today is out of reach.  The good news is that your successful career as a technology executive is completely within reach. To get there you’ll need curiosity, outside the box thinking, self guided learning and lots of hard work while your colleagues are going out for drinks after their respective shifts.   Here at Hotel Tech Report we’ve recently documented similar career rises like how Matt Welle parlayed his role as a Hilton sales rep into becoming CEO at Mews Systems, one of the hottest technology startups in the hotel software space and creator of a leading property management system for hotels. “What I wish I understood far earlier in my hotel career is that the hotel and travel industry actually set the standards of service for every other industry out there. The skills you develop in hotels DO translate, and frankly what you learn about service in the hotel industry is cutting edge.” ~Kevin Brown Kevin began his career in hotels at the Cosmopolitan Las Vegas, a property known for its sophisticated technology integrations and infrastructure.  While at the Cosmo, Kevin took every opportunity possible to learn about the technology under the hood of the hotel. His unquenchable thirst for knowledge led him into learning the intricacies of every system in the hotel and developing a clear understanding of what was working as well as what wasn’t.  Kevin took advantage of his role at the hotel to build relationships with technology companies, he became a power user of their products and they began learning from him as much as he was learning from them. When Kevin first met the Customer Experience Manager at Amadeus Hospitality he knew that’s where he wanted to be.  Kevin’s story is an incredible journey that demonstrates how you can leverage your role behind the front desk into a successful technology career so we interviewed him to learn tricks and tips for hoteliers who are thinking about a career in technology down the line.  Remember to build close relationships with your existing technology vendors, try lots of different technology products and never stop learning.   Can you tell us about your career background in hotels? My career in hotels is quite odd since I only worked in one hotel before I became a part of the tech industry.  I originally came from the marketing and production world of the music industry. It was by happenstance stumbled upon an opportunity at The Cosmopolitan of Las Vegas.  During my time there I was able to hold almost every major departmental role in the hotel division; both traveler facing and back of house areas. What I enjoyed most about working in hospitality was the blending of so many cultures and nationalities and how much I could learn from people.  The only part I dislike about the hotel industry is that it is the most overworked and underappreciated industry. What every hotel industry professional has to go through and deal with on a day to day basis is astounding. To create memorable experiences for travelers is truly nothing short of extraordinary, and yet a majority of the time the only feedback hotel staff get from travelers is negative.  Many travelers do not get to peek into how much talent and effort goes into making their stay amazing, and I think hotel staff like room attendants and call center managers deserve recognition for that level of service.   What was one technology that you couldn't live without while working at the front desk? I could not live without any tech that automated my work processes and ability to quickly turn data into knowledge.  Manual process and effort is the absolute bane of our industry, and with the rapid evolution of traveler and group expectations for personalization and quick response times I do not know what I would’ve done without those empowerment tools. I was lucky enough that I was immediately introduced to technology the moment I stepped foot into the hotel industry, and I feel like I was exposed to cutting edge stuff like chatbots, task automation, and traveler profiling years before hoteliers even knew about it.  When the Cosmopolitan opened, the vision of tech integration was a key foundation to the success of the hotel's brand. What would you say is the most widely held misconception that hoteliers have about technology? I think the single biggest misconception is that hoteliers think the solution to their traveler personalization problems is to invest in traveler facing technology and create an omni-channel experience.  The biggest problem hoteliers face is actually their staff turnover. What is the point of having traveler facing technology, without experienced staff that have the right technology to empower them to deliver on the brand experience?  Your staff must always come first if you want to truly personalize and fulfill your brand promise. This means hoteliers need to balance their traveler facing and staff facing investments more effectively. Tell us about your journey from hotelier into the technology industry. I am 100% a geek and love keeping up with the future of technology.  Once I got into hotels, with an immediate exposure to technology, it became a goal of mine to inevitably work with hotel technology. When I was a customer many vendors just wouldn’t listen to the real pain points that my teams had.  Many vendors that I was exposed to were just trying to sell their technology without showing me what value they were bringing to solve an actual problem that we had.  I developed a strong point of view on what great vendors did and what bad ones did so that I could start adding value and also to help me identify where I’d ultimately want to work. When I met my CEM (Customer Experience Manager) with Amadeus, he and I struck a solid relationship that built over time into a really strong partnership.  When my CEM decided to get back into hotel operations, he asked me if I wanted to replace him. Every staff member I met from Amadeus was solely focused on solving problems for their customers.  After my interview with my soon to be leaders, and learning that almost every one of my teammates worked in hotels in the past, I knew I had found my new home. The rest is history! What was the most challenging part of moving from hotels into technology? There really was no challenge for me.  For me, the adjustment was so surreal to see how greener the side of this world is that suits my passions when compared to the constant, fast-paced nature of hotel operations in Las Vegas.  I have to admit, I am lucky beyond measure to let my inner geek out, travel, meet incredibly brilliant people I can learn from, and tell stories that have real meaning for our industry. You obviously loved Amadeus as a customer even before you worked there, what is it that stood out to you about the company? Hospitality is all about the human connection and a property’s ability to deliver positive experiences for guests. Amadeus’ technology solutions provide cloud-native capabilities for the Central Reservations System, Property Management System, Sales & Event Management, Business Intelligence, Media, Guest Management solutions, and Service Optimization. These solutions not only cover the entire life-cycle of a guests’ journey, but offer properties the added benefits of usability, functionality, and visibility into guest data. This represents a game changer for the industry, as venues commonly work with multiple technology vendors and have fragmented views of their guests. Imagine that you're going to open the hotel of your dreams tomorrow.  What kind of hotel would it be? My dream hotel to open would be independent, targeted at middle upper to luxury travelers.  It would be small with about 75-100 rooms in the heart of Chicago or Las Vegas that catered to music, art, and entertainment with a 40’s-50’s post modern flair.  I would also ensure that the property had tactful touches of advanced technology bordering on science fiction levels of experience. I would love to find the right way to bring back the big band era style of hospitality.  That post-modern design, and the elegance back then was so timeless. Pairing that timelessness with technology would really be unique in a market so saturated with the same kinds of offerings. I would name it The Indigo.  Not only do I enjoy the color, but indigo dye has a really interesting history and it was one of the largest influencers in the globalization of the world. From a technology perspective I would focus on building the hotel with the best infrastructure out there so it was future proof for the next 10 years like fiber lines, BLE, mesh sensors, and building management automation.  Otherwise, if I didn’t I would have to keep upgrading every other year or so which is so much more expensive in the long run. I would actually highly limit traveler facing technology, and be tasteful with what channels and tech travelers were exposed to.  I would then invest in the best staff facing development tools and technology money could buy to ensure that  my staff could work smarter and not harder. I believe staff should always come before the guest, so I would want make every effort to ensure my staff to have every tool they need to easily conduct their day, maintain building integrity, and have knowledge about any traveler they interact with to make the ecosystem engaging and meaningful for both staff and travelers we would host. What's one piece of advice you have for hoteliers who have dreams of working in technology one day? Surprisingly, there are many hospitality tech vendors out there in the world with a majority of staff that have never worked for a hotel a day in their lives.  Because of this problem, I think we actually need more hoteliers to move into the tech space than ever before. Thankfully with Amadeus, I am surrounded by decades of hotel experience between my teammates, but almost everyone I work with shared a similar sentiment when they were in hotel operations. Many hoteliers think the moment the work in a hotel, they are sucked into a vacuum of an industry they cannot get out of, and that their skills cannot translate to other industries because travel is so specific.  What I wish I understood far earlier in my hotel career is that the hotel and travel industry actually set the standards of service for every other industry out there. The skills you develop in hotels DO translate, and frankly what you learn about service in the hotel industry is cutting edge. It takes years for other industry sectors to adopt hotel industry best practices, so you have more to your advantage than you think. What's one podcast, newsletter or book that you recommend hoteliers read if they'd like to eventually move into tech? Read everything by Malcolm Gladwell.  Blink, The Tipping Point, David and Goliath, read all of his stuff. His work opened my mind to new perspectives about how to help others, learn, and gain a greater understanding about what it means to be in service to others. Hospitality is about engaging with people, and dealing with human problems.  There is no uniqueness to the problems hoteliers face every day. Travel technology needs as much humanity as possible because travel is all about connecting with a place, with people, and with yourself. What is your favorite hotel in the world? As much as I have thought about this, I honestly cannot pick a favorite hotel in the world.  It is just too hard because every great hotel I have stayed at has always offered something different that I enjoy.  Each one stands out in its own way. However, I can say this: I think the best hotels in the world are the ones that anticipate my behavior and needs based on what they know about me, especially if they greet me by using my name. What is the most exciting technology you've seen in the hotel tech space that is not built by your own company? Why? Mesh networks and beacon technology.  I think that is one of the most impressive future hardware developments not only for hospitality, but for the world.  While it is an extremely fine line – where many data collectors have pushed the creepy line to the edge with tech like this – I think that mesh network and beacon technology can truly enhance the lives of travelers and consumers alike. What is one thing that most people don't know about you? I am an identical twin.

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Recent Housekeeping News & Community Updates

Universal platform for operational management of the workflow of the hotel in real-time, created by hoteliers for hoteliers

HKeeper

HKeeper US, LLC will be present on the HITECT19 in Minneapolis 17-20 June for the first time. We are introducing our cloud-based Software as a Service - HKeeper. It is a radically new format for real-time management of ALL working processes in the hotel and resort fields. HKeeper is a paradigm change in hotel management. HKeeper represents a universal tool for organization and control. It fundamentally transforms the interactions of all departments in digital formal with NO information lost. All in "here and now" format. HKeeper provides complete information about the efficiency in detailed Reports and Dynamic Charts in a convenient, visualized form. HKeeper works perfectly for managing properties in multiple locations! Management sees the big picture as well as the finer details across the spectrum. HKeeper enhances time management, prioritizing, and delegation and takes it to a higher level. HKeeper’s architecture consists of 12 main modules. These encompass a Centralized Logbook and Messenger, Workflow Management, Employee Management, Rooms Management, Lost and Found, Inventory, Reports, Analytics, Media and Settings. HKeeper works in desktop and mobile versions of all types of smartphones on the Android and iOS operating systems.  The mobile application functions equally well with or without Wi-Fi. The mobile app has a version for the executors and executives with the difference in the functionality an level of access to the information. Being informed on time allows you to make the right decision in time.  This can be achieved easily, with HKeeper’s unique feature: the Centralized Logbook and Messanger. This enables you to convey information to the staff instantly. Further, to immediately coordinate their actions. With Hkeeper’s Workflow module, you control changes happening in real-time and are sure that in all departments, everything is going according to plan.  Analyzing and managing expenses costs will be far easier with HKeeper by overseeing in real-time inventory, reports, and analytics by the minute.  Hkeeper allows you to measure a workability level and the quality of tasks performed. The Employees module accumulate all analytics based on task performance evaluation and time count and give full reports for each employee. Also, the employee becomes more involved. Using the HKeeper mobile app, each employee gets the ability to document an event or an action, take photographs, add remarks, and record all questions regarding guests' requests. Transmitting this information to supervisors becomes instantaneous. Decision-making becomes easy and on time. The mobile app is a real command center on the go. Once and for all management is relieved of the need for their constant physical presence in the hotel. Management is present everywhere.  We are pleased to announce that HKeeper has entered into a partnership agreement with HotBot.ai the developer of the chatbot for Hotels. It allows us to organize the guest relations service on the absolutely another level. With this, the guest has the option of booking a hotel, get access to all of its services, the order in advance what’s needed. For this, there is no need to register on specific sites - HotBot uses instant messengers and communication channels already available to the guest. HKeeper and HotBot can easily be customized for all guests’ needs - and these are processed automatically. And more: HKeeper is one of the first programs to have a Technology Integration Agreement with the HAPI streaming platform, created by Data Travel, LLC. Thanks to this collaboration, HKeeper easily integrates with all existing ICPs today. HKeeper represents a radically new level of internal organization in the hotel business. HKeeper is dynamic, efficient, and focused on providing top quality services at the lowest cost. Our team has a natural creative flair and is full of ideas and energy. Come and see us at our booth # 711   and let us show our piece of art called HKeeper!   About HKEEPER HKeeper US, LLC was established in 2017 in Orlando, Florida to develop and distribute HKeeper software. The founders of the company have long-term and invaluable experience in the hotel industry and the field of information technologies. For more information, please visit www.hkeeper.us

Quore Named Top Rated Housekeeping Management Software in the 2018 HotelTechAwards

By Hotel Tech Report

February 12, 2018 -  Hotel Tech Report has named Quore 2018’s Top Rated Housekeeping Management Software based on data from thousands of hoteliers in more than 40 countries around the world.  Over 100 of the world’s elite hotel technology products competed for a chance to win this prestigious title. The HotelTechAwards platform (by HotelTechReport.com) leverages real customer data to determine best of breed products that help hoteliers grow their bottom lines. “Housekeeping is arguably the single most difficult job in a hotel - it’s grueling, intense and requires impeccable coordination.  Great housekeeping management software helps take some of the pressure off of the team who’s already stretched thin while ensuring that” says Hotel Tech Report’s Adam Hollander. Quore is poised for sustained growth in 2018. A Nashville based development manager says that, “Quore’s software enables effective, real-time task management of all housekeeping employees. The ability to closely manage personnel without additional supervision is what I like most about the software. This creates real value.” To read the full review and more, head to Quore's profile on Hotel Tech Report

Housekeeping Software Category Overview

What is housekeeping management software?
A hotel’s ability to turn over rooms directly impacts profit and housekeeping software is dramatically speeding up that process, leading to lower costs and higher revenues. We have taken all the pieces that make up a day in the life of housekeeping and digitized them. Everything from assignment boards to failed inspection items are now managed on a cloud-based platform, providing users from line-level associates to corporate executives the ability to effortlessly review daily progress as it happens.

The secret to housekeeping is that it is, at its core, the same in all hotels; full service or focused service, 3 star or 5 star, rooms are cleaned and maintained before, during and after a guests’ stay. Because of this, the best software will add value to the process, from the associates cleaning the rooms all the way up to the ownership group’s most senior executives.

For info on housekeeping trends, questions that you should ask vendors and more download the 2019 Hoteliers Guide to Housekeeping Management Systems.

How can housekeeping management software improve profitability and efficiency?
Housekeeping software will revolutionize the internal day-to-day operation of hotels. Daily room assignment boards are now editable on the fly to accommodate any last minute staffing or occupancy changes. Real-time notifications of room statuses are sent instantly to line-level associates and management allowing entire departments to function cohesively without chasing each other around the building or creating noise on handheld radios. Data is gathered effortlessly to provide extensive reporting which has previously been unachievable. The utilization of housekeeping software allows special projects to be completed and tracked, average cleaning and inspection times are able to be recorded, accountability drives associate performance and guest experiences dramatically improve.

What are the most important features of housekeeping management software?
  • Customization - Built in ability for hotel managers to edit, change and set preferences that best suit their property on any given day in a user-friendly, flexible manner. 
  • Interdepartmental communication - Bridge the gap between departments (maintenance, management, front desk, reservations, etc.) in an easy to use manner providing faster solutions to raised issues. 
  • Mobile Alerts & Messaging - Deliver real time information between employees and managers or hotel guests and staff to increase efficiency and deliver faster results. 
  • Reporting Tool - Gather and deliver data on employees’ performance using an extensive variety of metrics to gain the most insight into productivity. 
  • Systems Integration - Avoid duplicate data entry, save time and ensure accuracy by integrating directly with other systems at each property.

What makes great housekeeping management software?
  • Lower payroll expenses - By accumulating and analyzing historical housekeeping performance data, management can make more effective staffing decisions - whether it’s how many housekeepers to have on staff overall or how many to schedule for a “typical” Wednesday shift. 
  • Increased guest satisfaction scores - With the ability to easily and consistently score the performance of individual housekeepers and supervisors, rooms will be cleaned and inspected according to desired standards. The result is fewer mistakes and oversights, which makes for happier guests. 
  • Improved staff performance - Moving from paper to mobile devices provides a new level of staff oversight. This allows performance trends to be identified more quickly and corrected or celebrated as appropriate.

What is the typical pricing for housekeeping management software?
Most products are cloud-based and are licensed as SaaS (Software as a Service). The license is either a flat-rate monthly fee per hotel or priced per key. Some vendors charge extra for installation services, staff training and ongoing customer support. Each member of the housekeeping staff will require a mobile device, so property-specific devices may be required depending on hotel policy.

High occupancy hotels with primarily transient guests will benefit the most from introducing technology into their daily housekeeping operation. A hotel’s profit relies on the efficient turnover of guest rooms & suites. Those who implement housekeeping software capable of tracking cleaning time, inspection time and allow for enhanced interdepartmental communication, as well as, task management will sustain rapid turnover rates more successfully.software is a premium product at a budget price; it is built by hotel industry experts for hotel employees. The premium products may integrate with property management systems and preventative maintenance programs to seamlessly connect all aspects of a hotel’s operations.

How long does it usually take for a hotel to implement new housekeeping management software?
Unlike most software that is used in hotels today, housekeeping software can be implemented with zero downtime and without an IT expert on-site. Once the contract is signed, users will be up and running within a week.

Easily customizing the software to best match the needs at your specific hotel while maintaining the mission to provide a user friendly platform was a high priority during design phase, resulting in a remarkably simple implementation process.housekeeping software can be added on to asset management platform with a single call toCustomer Support team. For new customers, the build process is typically completed within a week. The size of the hotel – how many guest rooms, meeting rooms, common areas, etc. - and the level of detail included on customizable inspection checklists directly impacts the time required to implement this software. Regardless, the process is easy to follow and backed up byCustomer Support Team. Due to its intuitive design, there is no need for extensive staff training, instead, relying on short, role-specific videos highlighting the user experience.

How do I know when it’s time for my hotel to move onto new housekeeping management software?
By upgrading your hotel from paper and radios to mobile devices, housekeeping management software is proven to improve staff communication, increase accountability and capture performance data - allowing for more informed staffing decisions. Each of these benefits contribute directly to bottomline savings, creating an ROI that is measured in days, not weeks or months.

For info on housekeeping trends, questions that you should ask vendors and more download the 2019 Hoteliers Guide to Housekeeping Management Systems.

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