hotelkit (Staff Engagement)

4.8 (320 REVIEWS)

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HT Score  
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Ulrich, Daniel, Maria de Lourdes + 47 more experts recommend hotelkit

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hotelkit (Staff Engagement)

Ranked 1 (out of 12) in Employee Engagement Software

2025 Winner Hotel Software

Hoteliers voted hotelkit as the #1 Employee Engagement Software provider in the 2025 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Connect, Communicate, and Collaborate: Empower Your Team with Seamless Engagement.

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Bell avatar Bell - AI powered product analyst

I analyzed all of hotelkit’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like Hotelkit for its real-time communication, efficient task management, and integration with existing systems such as PMS and guest messaging. Users praise its ability to streamline maintenance and repair workflows, create paperless checklists, and improve inter-departmental communication. Some areas of improvement include better integration with external calendars, enhanced search functionality, and optimization for multi-property usage. Overall, Hotelkit is seen as a vital tool that significantly enhances internal operations and guest satisfaction.

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25 Hours, Radisson Hotels, Intercontinental & 599 others

Read their reviews

Partners say

Industry experts recommend Hotelkit for its unparalleled ability to streamline hotel operations and enhance team collaboration across diverse properties. Its standout features include robust integration capabilities, multi-property management support, and extensive customization flexibility. Experts also note its adaptability to different hotel sizes and user-friendly design. However, some highlight issues with initial setup complexity and the need for ongoing adjustments to fully utilize its features.

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Tiago, Stewart, Tilmann and 29 others

Read their recommendations

What Types of Hotels hotelkit is Popular For

Size

10 | X-Small (1-9 room)

20 | Small (10-24 room)

206 | Mid-Sized (25-74 room)

371 | Large (75-199 room)

165 | X-Large (200+ room)

Country

299 | Germany

153 | Austria

66 | Switzerland

29 | Spain

24 | Italy

19 | United Kingdom

17 | India

14 | Netherlands

13 | Norway

12 | France

10 | Saudi Arabia

8 | Belgium

8 | United Arab Emirates

6 | United States of America

5 | Nigeria

5 | Oman

5 | Turkey

4 | Portugal

4 | Zambia

3 | Russian Federation

3 | Madagascar

3 | Slovakia

3 | Sweden

3 | Australia

3 | Romania

3 | Malta

2 | Morocco

2 | Philippines

2 | South Africa

2 | Thailand

2 | Rwanda

2 | Hungary

2 | Kuwait

2 | Indonesia

2 | Poland

2 | Tunisia

1 | Qatar

1 | Mexico

1 | Armenia

1 | Sri Lanka

1 | Bahrain

1 | Maldives

1 | Lebanon

1 | Canada

1 | Cyprus

1 | Gabon

1 | Bangladesh

1 | Andorra

1 | Senegal

1 | Chad

Type

314 | City Center Hotels

297 | Boutiques

264 | Luxury Hotels

232 | Branded Hotels

207 | Bed & Breakfast & Inns

202 | Airport/Conference Hotels

181 | Resorts

125 | Limited Service & Budget Hotels

81 | Extended Stay & Serviced Apartments

45 | Hostels

24 | RV Parks & Campgrounds

10 | Vacation Rentals & Villas

7 | Casinos

5 | Motels

Region

662 | Europe

31 | Middle East

29 | Asia Pacific

23 | Africa

8 | North America

3 | Oceania

Category

591 | Staff Collaboration Tools

402 | Hotel Maintenance Software

320 | Employee Engagement Software

261 | Housekeeping Software

What is hotelkit?

Founded in 2012 | Headquarters in Salzburg, Austria | 100 employees
**hotelkit (Staff Engagement)** is an advanced staff communication and task management platform tailored specifically for hotels. This software excels in enhancing real-time communication, streamlining task management, and integrating seamlessly with existing systems like Property Management Systems (PMS) and guest messaging tools. Its ability to create efficient, paperless checklists and facilitate smooth inter-departmental communication makes daily operations more efficient and less prone to errors. By using hotelkit, teams can quickly handle maintenance and repair tasks through optimized workflows, ensuring nothing falls through the cracks. The platform allows staff to stay updated with hotel changes and updates via Handovers and News features, fostering a well-informed and cohesive working environment. Moreover, its social stream feature empowers teams to share moments and achievements, boosting morale and encouraging a sense of community. Hotelkit’s ease of integration into current business operations ensures that transitioning to this system is smooth, providing immediate improvements in internal operations and overall guest satisfaction. It is an invaluable tool for any hotel looking to enhance coordination, efficiency, and staff engagement.

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Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of hotelkit products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by hotelkit

FAQs

Capabilities

Share Special Moments with Your Team

Boost Team Spirit

Connected on one platform

GDPR proof Exchange

Time-efficient communication

Features

Messaging & Communication

4/5 features

Content Management

4/5 features

Feedback & Surveys

4/5 features

Benefits & Recognition

4/5 features

Workflow Automation

4/5 features

hotelkit Reviews Summary

4.8
Excellent
Ease of Use
4.7/5
Customer Support
4.8/5
ROI
4.5/5
Implementation
4.7/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, hotelkit (Staff Engagement) is the #1 most trending product in the Employee Engagement Software category (out of 12) and the #30 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

hotelkit has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted hotelkit as the #1 Employee Engagement Software provider in the 2025 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
100 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

hotelkit Pricing

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

Hotelkit Average Hotelkit

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14

Success Stories

23

References

20

Featured Customers

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Hotelkit Reviews

Hotelier Rating

Excellent
286
Very Good
24
Average
7
Poor
0
Terrible
3

Property Size

  • X-Small (5)
  • Small (10)
  • Mid-Sized (89)
  • Large (159)
  • X-Large (48)

Country

  • Germany
    Germany
    (127)
  • Austria
    Austria
    (77)
  • Switzerland
    Switzerland
    (28)
  • Spain
    Spain
    (11)
  • Italy
    Italy
    (11)
  • India
    India
    (6)
  • United Kingdom
    United Kingdom
    (5)
  • France
    France
    (5)
  • Netherlands
    Netherlands
    (4)
  • Saudi Arabia
    Saudi Arabia
    (4)
  • Norway
    Norway
    (4)
  • Zambia
    Zambia
    (3)
  • United States of America
    United States of America
    (2)
  • Belgium
    Belgium
    (2)
  • United Arab Emirates
    United Arab Emirates
    (2)
  • Oman
    Oman
    (1)
  • Madagascar
    Madagascar
    (1)
  • Bangladesh
    Bangladesh
    (1)
  • Slovakia
    Slovakia
    (1)
  • Malta
    Malta
    (1)
  • Sri Lanka
    Sri Lanka
    (1)
  • Maldives
    Maldives
    (1)
  • Australia
    Australia
    (1)
  • Andorra
    Andorra
    (1)
  • Portugal
    Portugal
    (1)
  • Cyprus
    Cyprus
    (1)
  • Mexico
    Mexico
    (1)
  • Armenia
    Armenia
    (1)

Region

  • North America
    North America
    (3)
  • Europe
    Europe
    (279)
  • Asia Pacific
    Asia Pacific
    (10)
  • Oceania
    Oceania
    (1)
  • Middle East
    Middle East
    (7)
  • Africa
    Africa
    (4)
10

COMUNICATION

HOST from 200 to 499 room Boutique in Zurich (Switzerland)

Verified
2 days ago
THAT I AM ABLE TO COMUNICATE WITH MY CO WORKERS CORNCERING THE WORK WITHOUT TAKING THIER PRIVITE NUMBERS OR ME GIVING MINE TO THEM.
Country Switzerland
HOST
X-Large Hotel
Gera from hotelkit replied
Thank you for taking the time to support us with your review!
8

My Engagement Experience

HR Administrator from 100 to 199 room Bed & Breakfast & Inn in Lusaka (Zambia)

Verified
4 days ago
I love how easy and interactive it is when i want to announce or communicate something to my team mates.
Country Zambia
HR Administrator
Large Hotel
Gera from hotelkit replied
Thanks for supporting us with your review! Regarding e-mail notifications we'll be in contact shortly because you can of course choose the settings according to your liking.
10

Simple and self-explanatory program

Trainee for Hotelmanagement from 75-99 room Branded Hotel in Haan (Germany)

Verified
11 days ago
-Very easy to use the app and desktop version with suitable tools for the respective views -Easy communication within the company + between individual colleagues -The new functions of a message messenger, works great :) -Hotelkit processes comments and ideas quickly (gives you updates, what is coming soon or is already in the process) or gi...
Country Germany
Trainee for Hotelmanagement
Large Hotel
Gera from hotelkit replied
Thanks for taking the time for such a detailed review. We appreciate it!
10

Life in a hotel is no longer imaginable without hotelkit

Rooms Division Manager from 100 to 199 room Limited Service & Budget Hotel in Stuttgart (Germany)

Verified
15 days ago
- communication is much faster and better - everyone can always get information about the news in the hotel - very easy - checklists are very helpful
Country Germany
Rooms Division Manager
Large Hotel
Gera from hotelkit replied
With your review you did us a big favour. Thank you for taking the time!
10

Easy to use interface.

Security Manager from 5 to 9 room Boutique in Talpe (Sri Lanka)

Verified
15 days ago
Normally I use Hotel Kit to find any guidelines or documents whenever I require them for day-to-day work, and it helps me a lot to get the required information and knowledge every time.
Country Sri Lanka
Security Manager
X-Small Hotel
Gera from hotelkit replied
Thanks for highlighting the way you work with hotelkit. We appreciate your feedback!
10

Excellent one-stop-shop

General Manager from 100 to 199 room City Center Hotel in Hamburg (Germany)

Verified
15 days ago
The simplicity, the clean design and the moult platform approach. The integration to PMS makes it very productive.Statistics are more than enough and the export to excel for tasks and repairs helps a lot o evaluate any scenario or situation.
Country Germany
General Manager
Large Hotel
Jana from hotelkit replied
Thank you very much for taking your time to evaluate us. You're a hero to us!
9

Just Perfect

Restaurant & Catering from 75-99 room in Dietikon (Switzerland)

Verified
15 days ago
The calender it's wonderful. We do have a lot of reservations in the restaurant and with the calenders we see everything. Also the checklists which helps us every day with our daily business.
Country Switzerland
Restaurant & Catering
Large Hotel
Gera from hotelkit replied
Thanks for taking the time. You did us a big favor!
10

Hotelkit is just great and useful

Head of Sales from 100 to 199 room City Center Hotel in Frankfurt (Germany)

Verified
15 days ago
Support is great and the software itself is very user friendly and easy to handle. Hotelkit helps a lot to improve the communication between departments.
Country Germany
Head of Sales
Large Hotel
Julia from hotelkit replied
Thank you very much for the great review!
9

Very easy to use

Front of house from 100 to 199 room Bed & Breakfast & Inn in Munich (Germany)

Verified
25 days ago
Having reminder once an assignment has to be done, possibility to see other hotels and their success, perfect for checklists during the shift.
Country Germany
Front of house
Large Hotel
Gera from hotelkit replied
Thanks for taking the time to review us! We will be in touch to see how your network can be structured in a more organized way.
10

Great Product, great service

Assistant to the General manager from 50-74 room Boutique in San Jose (United States of America)

Verified
26 days ago
Easy communication within and across teams; simplifies processes extremely, great way to maintain information and to prevent knowledge drain when people are leaving quick help by the hotelkit team, if questions arise
Country United States of America
Assistant to the General manager
Mid-Sized Hotel
Gera from hotelkit replied
Thank you for your kind words and for helping us improve.
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 32

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Hotelkit makes internal communication and task management in hotels extremely efficient. Through our integration, when a guest reports an issue like an AC not working, a ticket is automatically created and seamlessly routed in Hotelkit, ensuring quick resolution and improved guest satisfaction.

Question:

What differentiates this product or service from the competition?

Answer:

Hotelkit stands out for its ease of use, reliability, and strong partner ecosystem. Their open approach to integrations allows solutions like HiJiffy to connect smoothly, creating a unified workflow for hoteliers. This collaborative mindset and focus on efficiency truly set them apart in the industry.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Don’t hesitate to connect Hotelkit with the rest of your tech stack. The real value comes when it works hand in hand with solutions like guest messaging or maintenance reporting - creating a smooth, end-to-end workflow that saves your team time and keeps guests happier.

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Are you a consultant or vendor that recommends hotelkit? Leave a recommendation

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Support

Verified Support

hotelkit has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Response Time

Less than a day

Recommended

94%

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