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hotelkit (Staff Engagement)
4.8 (320 REVIEWS)
HT Score
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Samira, Ana Carolina, Casey + 50 more experts recommend hotelkit
Read Recommendationshotelkit (Staff Engagement)
Ranked 1 (out of 12) in Employee Engagement Software
2025 Winner
Hotel Software
Hoteliers voted hotelkit as the #1 Employee Engagement Software provider in the 2025 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldConnect, Communicate, and Collaborate: Empower Your Team with Seamless Engagement.
94% recommended by 602 hotels
25 Hours, Radisson Hotels, Intercontinental & 599 others
Bell - AI powered product analyst
I analyzed all of hotelkit’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Hotelkit for its real-time communication, efficient task management, and integration with existing systems such as PMS and guest messaging. Users praise its ability to streamline maintenance and repair workflows, create paperless checklists, and improve inter-departmental communication. Some areas of improvement include better integration with external calendars, enhanced search functionality, and optimization for multi-property usage. Overall, Hotelkit is seen as a vital tool that significantly enhances internal operations and guest satisfaction.
25 Hours, Radisson Hotels, Intercontinental & 599 others
Read their reviewsPartners say
Industry experts recommend Hotelkit for its unparalleled ability to streamline hotel operations and enhance team collaboration across diverse properties. Its standout features include robust integration capabilities, multi-property management support, and extensive customization flexibility. Experts also note its adaptability to different hotel sizes and user-friendly design. However, some highlight issues with initial setup complexity and the need for ongoing adjustments to fully utilize its features.
Samira, Casey, Tiago and 31 others
Read their recommendationsWhat Types of Hotels hotelkit is Popular For
Size
10 | X-Small (1-9 room)
21 | Small (10-24 room)
206 | Mid-Sized (25-74 room)
369 | Large (75-199 room)
165 | X-Large (200+ room)
Country
299 | Germany
153 | Austria
66 | Switzerland
29 | Spain
24 | Italy
19 | United Kingdom
17 | India
14 | Netherlands
13 | Norway
12 | France
10 | Saudi Arabia
8 | Belgium
8 | United Arab Emirates
6 | United States of America
5 | Nigeria
5 | Oman
5 | Turkey
4 | Portugal
4 | Zambia
3 | Russian Federation
3 | Madagascar
3 | Slovakia
3 | Sweden
3 | Australia
3 | Romania
3 | Malta
2 | Morocco
2 | Philippines
2 | South Africa
2 | Thailand
2 | Rwanda
2 | Hungary
2 | Kuwait
2 | Indonesia
2 | Poland
2 | Tunisia
1 | Qatar
1 | Mexico
1 | Armenia
1 | Sri Lanka
1 | Bahrain
1 | Maldives
1 | Lebanon
1 | Canada
1 | Cyprus
1 | Gabon
1 | Bangladesh
1 | Andorra
1 | Senegal
1 | Chad
Type
314 | City Center Hotels
298 | Boutiques
264 | Luxury Hotels
234 | Branded Hotels
207 | Bed & Breakfast & Inns
204 | Airport/Conference Hotels
181 | Resorts
126 | Limited Service & Budget Hotels
81 | Extended Stay & Serviced Apartments
45 | Hostels
24 | RV Parks & Campgrounds
10 | Vacation Rentals & Villas
7 | Casinos
5 | Motels
Region
662 | Europe
31 | Middle East
29 | Asia Pacific
23 | Africa
8 | North America
3 | Oceania
Category
591 | Staff Collaboration Tools
402 | Hotel Maintenance Software
320 | Employee Engagement Software
261 | Housekeeping Software
Didn’t find what you were looking for?
What is hotelkit?
Founded in 2012 | Headquarters in Salzburg, Austria | 100 employees
**hotelkit (Staff Engagement)** is an advanced staff communication and task management platform tailored specifically for hotels. This software excels in enhancing real-time communication, streamlining task management, and integrating seamlessly with existing systems like Property Management Systems (PMS) and guest messaging tools. Its ability to create efficient, paperless checklists and facilitate smooth inter-departmental communication makes daily operations more efficient and less prone to errors.
By using hotelkit, teams can quickly handle maintenance and repair tasks through optimized workflows, ensuring nothing falls through the cracks. The platform allows staff to stay updated with hotel changes and updates via Handovers and News features, fostering a well-informed and cohesive working environment. Moreover, its social stream feature empowers teams to share moments and achievements, boosting morale and encouraging a sense of community.
Hotelkit’s ease of integration into current business operations ensures that transitioning to this system is smooth, providing immediate improvements in internal operations and overall guest satisfaction. It is an invaluable tool for any hotel looking to enhance coordination, efficiency, and staff engagement.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of hotelkit products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
hotelkit Reviews Analyzed: 307
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
hotelkit Expert Recommendations Analyzed: 27
Read expert recommendationsDescription provided by hotelkit
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Hotelkit's Provided Description:
"hotelkit is one central platform to connect your team. Stay in touch with all team members, motivate you team and bring everyone together on one central platform. With the help of Handovers and News, everyone can be quickly informed about changes and updates within the hotel and internal communication runs smoothly. The social stream within hotelkit allows to share moments with the entire team which increses the teamspirit."
FAQs
Capabilities
Share Special Moments with Your Team
Share Special Moments with Your Team
Be it a sneak peek of the new bar menu, welcoming a new team member or photos of the last office party, you can share these memorable moments with your entire team.
Boost Team Spirit
Boost Team Spirit
Engage with and comment on your colleagues’ moments. Create posts about memorable moments and spread happiness and positive vibes. This brings your team closer together and fosters a stronger sense of community.
Connected on one platform
Connected on one platform
There is no more need for other messaging apps: As of now, you can chat directly in your hotelkit. No extra login, no additional fee, available to the entire team at any time and from anywhere.
GDPR proof Exchange
GDPR proof Exchange
Encrypted communication with the entire hotel team in real time.
Time-efficient communication
Time-efficient communication
Ensuring quick exchanges between colleagues and departments in hotels.
Features
Messaging & Communication
4/5 features
Content Management
4/5 features
Feedback & Surveys
4/5 features
Benefits & Recognition
4/5 features
Workflow Automation
4/5 features
Analytics & Reporting
4/5 features
hotelkit Reviews Summary
Ease of Use
4.7/5
Customer Support
4.8/5
ROI
4.5/5
Implementation
4.7/5
Recommended by
Achievements
This vendor's trending score is rising, hotelkit (Staff Engagement) is the #1 most trending product in the Employee Engagement Software category (out of 12) and the #40 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn morehotelkit has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseHoteliers voted hotelkit as the #1 Employee Engagement Software provider in the 2025 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
hotelkit Pricing
Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.
Get an Instant Price Estimate
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Hotelkit Case Studies
The Trainee Hotel: A Unique Training Experience at Living Hotels
Dusseldorf (Germany)
Revenue growth through the Hotel MSSNGR interface: Interview with General Manager Anton Birnbaum
Seefeld in Tirol (Austria)
Operational Efficiency: hotelkit’s Impact at Dorint Hotel Worms
Alzey (Germany)
Green Housekeeping workflow conserves energy and resources at Radisson Hotel Group
Ixelles (Belgium)
InterContinental Vienna: Opting for Digital Handovers over Spreadsheets
Vienna (Austria)
Digital walkthroughs with NFC tags at Radisson Blu Lucerne
Lucerne (Switzerland)
The successful implementation of hotelkit in 300+ hotels of Radisson Hotel Group
Ixelles (Belgium)
Radisson Hotels in the Baltics – hotelkit enables quality management across all hotels
Swinoujscie (Poland)
How Mercure Hotel Moa Berlin Streamlined Communications, Handovers, and Work Orders for 150 Employees with hotelkit
Berlin (Germany)
Smooth handovers & optimized task management in the Best Western Plus Hotel Erb
Parsdorf (Germany)
How the Radisson Blu Dubai Improved Property Repair Efficiency Through Digitization
Dubai (United Arab Emirates)
24 hours time saving per week, with digital housekeeping at Radisson Hotel Bergen
Bergen (Norway)
How the InterContinental Vienna Digitized Daily Operations to Save Time and Money with hotelkit
Vienna (Austria)
hotelkit Moments at Henriette Stadthotel – a social stream for better team cohesion
Vienna (Austria)
References
"Thanks to hotelkit, the flow of information in our hotel has improved incredibly. Especially the smooth implementation of hotelkit was impressive, none of my colleagues was afraid of using it!"
Nicole Körkel
Director Krafft Basel & Consum, Leitung Verkauf Krafft Gruppe @
Hotel Krafft Basel
"We have now been working with hotelkit for approximately one year and we could no longer do without the communication tool. During our planning phase for the reopening of our hotels, we can already collect all ideas, concepts, manuals as well as philosophies in one system, which will be accessible to all employees later on. hotelkit facilitates the communication enormously and can only be recommended to each host."
Dagmar Weber
General Manager, Hard Rock Hotel Davos & Spenglers Hostel @
"In 2014, we introduced hotelkit in the hotel. We noticed a huge increase of interest and involvement in our teams, especially during the time when the hotel was renovated. By using hotelkit we were still able to interact and communicate with our teams. What worked best was showing all the photos of the new hotel! Everybody loved to see the progress and we were working towards an opening all together, even though we were on different locations."
Joyce van Gelderen
HR Manager, INK Hotel Amsterdam @
INK Hotel Amsterdam - MGallery
"The fact that it is so easy to record repair jobs in hotelkit enables us to complete them as quickly as possible – this alleviates the pressure on the whole team considerably."
Zorica Momcicevic
Rooms Operations Manager @
Ramada by Wyndham Amsterdam Airport Schiphol
"hotelkit has made our work at the reception easier. We can communicate faster and easier between all departments."
Marta Ruffato
Front Office Manager @
Quellenhof Luxury Resort Lazise
"hotelkit has transformed our traditional work approach by digitalizing our work processes and, at the same time, increased our productivity levels. Our day-to-day work is now measurable and displayed in exact numbers, allowing for better planning and control."
Philip Peng
Director of Operations at Radisson Chongqing South Hot Spring @
Radisson Chongqing South Hot Spring
"In order to have an optimal and regular level of customer satisfaction, it is my duty, first by showing the example, then by developing procedures, training etc., to create an environment where all employees do their best in front of the customer. Unfortunately, this is not always the case because there is a lack of information sharing between team members and management. The hotelkit solution, completely accepted by the staff, has really revolutionized our communication for better customer service. As a hotelier for over 25 years and a hotelkit user for 2 years, I highly recommend this application."
Denis Frachon
General Manager @
Boutique Hôtel & Spa La Villa Cap Ferrat
"I was able to restructure processes within the housekeeping team using hotelkit, making life easier for our employees. We can now almost completely do without phone calls, so we don’t have to disturb colleagues during their working routine."
Franziska Schöler
Executive Housekeeper @
The Mandala Hotel
"Thanks to hotelkit, I can supervise all incidents, guest requests, make sure that guests can feel at home and have the best experience with us."
Josh Fairweather
Guest Experience Manager, SmartRental @
SmartRental Collection Gran Vía Centric
"hotelkit is a valuable tool for us, especially in terms of improving communication, operations, and processes. Also we are reducing the number of errors by integrated checklists, procedures and repair management – what a great tool!"
Artemi Ríos
Assistant Director of Operations @
Don Gregory by Dunas
"The main target for implementing hotelkit was to reduce administrative capacity, and unnecessary work and to create more transparency within repair & maintenance management. Office work alone will not help us repair the damage at the resort, so we aimed to reduce the time spent on unnecessary administrative work. Another reason we implemented hotelkit was to increase the efficiency of the engineering department and we found it to be the perfect solution."
Felix Jerschabek
Director of Seaside Finolhu Maldives & Director of Corporate Development of Seaside Collection @
Finolhu Baa Atoll Maldives
"hotelkit ist aus meiner Sicht ein ideales Werkzeug um mehr Transparenz zu schaffen, die Kreativität der Mitarbeiter zu fördern, und um innerbetriebliche Informationsströme innerhalb der Hotels, aber auch zwischen Hotels und Zenrale zu leiten und zu beschleunigen. hotelkit vereinfacht unsere Arbeit, da alle auf die gleichen Informationen zielgruppenorientiert zugreifen können, Wissen untereinander ausgetauscht wird, und sich über das „Ideenmanagement“ auch das Potential unserer Mitarbeiter für Innovationen bestens einbringen lässt. Ich möchte diese Kommunikationsmöglichkeit keinesfalls mehr missen. DANKE!"
Lorenz ter Veen
COO - Chief Operations Officer Derag Livinghotels, München @
Derag Living Hotels
"We were truly impressed by how quickly the platform was implemented in our hotels. The time between the initial onboarding conversation and the actual use of hotelkit went by in the blink of an eye."
Patrick Apostolo
Corporate Operations Director EMEA @
Radisson Hotel Group
"Thanks to the hotelkit Repairs tool, the time needed for the repair order process from the receipt of the repair down to the rectification of the damage has been drastically reduced."
Neeraja Anil
Assistant Maintenance Manager @
Radisson Blu Hotel, Dubai Deira Creek
"Repair orders are now easily and quickly taken care off – about half of them can be completed within two hours."
Mariusz Siwkowski
Digital Manager of Mercure Hotel MOA Berlin & Hotel Heidegrund Garrel @
Mercure Hotel MOA Berlin
"hotelkit assists our employees with all processes of their daily work routine and enables everyone to share ideas. Moreover, we at the Area Support use it to implement optimized work processes and ensure quality management."
Claude Bulté
Regional Director, Radisson Hotel Group Baltics & Spain @
Radisson Blu Hotel, Frankfurt
"hotelkit has taken us out of island thinking. Now we are perfectly connected."
Chema Apostolo
Corporate Operations Director EMEA at Radisson Hotel Group @
"The communication between the housekeeping department and the front office meanwhile takes no more than 20 minutes per day."
Frank Ove Wennevik
General Manager @
Radisson Blu Royal Hotel, Bergen
"The great advantage of working with hotelkit is that it reduces the stress that arises during the working day."
Sandra Hösl
Director of rooms @
InterContinental Wien
"Repair orders are now easily and quickly taken care off – about half of them can be completed within two hours."
Mariusz Siwkowski
Digital Manager of Mercure Hotel MOA Berlin & Hotel Heidegrund Garrel @
Mercure Hotel MOA Berlin
"Since the launch of hotelkit more than 3 years ago, both the intra-departmental as well as the inter-divisional communication have considerably been improved. Important infos are promptly passed on to the relevant people and, surprisingly, due to the web-based solution and the smartphone-app we often receive answers to handovers even after work or from the holiday. In particular, I can recommend the repair tool, which is enthusiastically used by our technicians. Therefore, repairs are dealt with more efficiently. All in all, I can only recommend hotelkit with all its features."
Markus Schmid
Assistant Manager @
Hotel Josefshof Am Rathaus
"We have been using the new tool in test mode for a few days. Even after the first few days, we have seen how efficiently the key task is dealt with. The submitted ideas and requirements can also be integrated very easily. Members of the cleaning staff and the housekeeping service team got to grips with the routine tasks in a very short amount of time."
Sebastian Herzog
General Manager @
Hamburg Airport
"In finding hotelkit, we found the solution we were looking for and, added to that, hotelkit also increased the motivation of our employees: Now, there is a lively exchange between the different hotels, ideas are being discussed, and we work on the further development of our company."
Chema Basterrechea
President - Radisson Hotel Group EMEA @
Radisson Blu Hotel, Frankfurt
Featured Customers
More Products by hotelkit
Hotelier Rating
Looking for specific info?
10
Hotelkit is a very valuable app for hotels to make daily work and communication efficient and to maintain the property.
HR Manager from 50-74 room Boutique in Lucerne (Switzerland)
Verified
2 days ago
Hotelkit smoothened the communication within departments and helps us save time in maintenance. we were able to switch off whatsapp chat and dropbox use once everyone has adapted to use hotelkit. Good experience with onboarding and training, short answer time for support. software is very specifically designed for hotels and their needs, co...
Switzerland
Switzerland
HR Manager
Mid-Sized Hotel
10
Super great app
HR-Assistentin from 50-74 room Boutique in Lucerne (Switzerland)
Verified
2 days ago
- Shorter and faster communication channels, all employees can be informed about news at the same time. - No more printing out new checklists - changes and adjustments can be made quickly and easily.
Switzerland
Switzerland
HR-Assistentin
Mid-Sized Hotel
10
Amazing digital tool
Shift supervisor Front Office from 100 to 199 room Limited Service & Budget Hotel in Stuttgart (Germany)
Verified
2 days ago
- Great connection between all the hotel members
- The whole information is in the system, you can find everything as soon as you need it
Germany
Germany
Shift supervisor Front Office
Large Hotel
10
Constant further development in the interests of the customer
CEO from 75-99 room Airport/Conference Hotel in Joachimsthal (Germany)
Verified
6 days ago
We use HotelKit in-house and as a collaboration solution. With Hotelkit, all users are always up to date on all processes. It helps enormously with smooth communication and, above all, has a high level of acceptance among employees.
Germany
Germany
CEO
Large Hotel
10
Short-term successes
GF from 50-74 room Branded Hotel in Quarten (Switzerland)
Verified
7 days ago
Easy to use, very good support, friendly contacts, online training. We were able to achieve short-term success in REV PAR and ADR. Perfect!
Switzerland
Switzerland
GF
Mid-Sized Hotel
10
Unique experience. Sourced it through the internet and found the perfect solution.
Head of Sales & Marketing from 10 to 24 room Bed & Breakfast & Inn in Muelheim an der Ruhr (Germany)
Verified
7 days ago
Personal contact. fast replies and the feeling that someone cares about out topics and problems. From day one you get exactly the help you need in building the perfect tool
Germany
Germany
Head of Sales & Marketing
Small Hotel
10
It is one of the most important programs in the management of our business
Directora General from 25-49 room Boutique in Madrid (Spain)
Verified
8 days ago
What I like the most is how useful and intuitive it is. It makes it much easier for you to manage everything related to the business both at the personal level, as well as calendars, transmission of information, etc.
Spain
Spain
Directora General
Mid-Sized Hotel
10
Housekeeping departmenthousekeeping #assign #schedule #rooms #clean #efficiency
GM from 100 to 199 room Branded Hotel in Yanbu Al Bahr (Saudi Arabia)
Verified
9 days ago
communication helping the team to have more an efficacy on the job.#Chat it make the housekeeping operation easier#request #streamline #efficiency #task #reporting#
Saudi Arabia
Saudi Arabia
GM
Large Hotel
10
The best hotel tool of communication
Guest Relations Manager from 500+ room Branded Hotel in Oslo (Norway)
Verified
9 days ago
Everything. Handover, ideas, maintenance tickets, calendar, check lists/tasks. Fantastic tool. and great customer service. The notifications always keep us up to speed.
Norway
Norway
Guest Relations Manager
X-Large Hotel
10
efficient communication and motivated team
General Manager from 100 to 199 room Branded Hotel in Parsdorf (Germany)
Verified
9 days ago
The checklists enable us to carry out the daily work quickly and efficiently. This way, we can spend more time taking care of our guests and their wishes.
Germany
Germany
General Manager
Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
hotelkit truly simplifies internal communication and daily operations in the hotel environment. The platform is exceptionally intuitive and practical — whether it’s used for interdepartmental collaboration, housekeeping coordination, or technical management. Information flows transparently, tasks are clearly assigned, and progress can be tracked at any time. From a partner perspective, it’s impressive how consistently hotelkit focuses on usability and efficiency. Its solutions connect teams across all departments and help hotels digitize their internal workflows — while still maintaining a personal, human touch. In combination with integrated guest-facing tools like Guestnet, this creates a seamless bridge between internal operations and the guest experience, ensuring smooth communication on both sides.
Showing all answers to: "What does this product or service do well?"
hotelkit truly simplifies internal communication and daily operations in the hotel environment. The platform is exceptionally intuitive and practical — whether it’s used for interdepartmental collaboration, housekeeping coordination, or technical management. Information flows transparently, tasks are clearly assigned, and progress can be tracked at any time.
From a partner perspective, it’s impressive how consistently hotelkit focuses on usability and efficiency. Its solutions connect teams across all departments and help hotels digitize their internal workflows — while still maintaining a personal, human touch.
In combination with integrated guest-facing tools like Guestnet, this creates a seamless bridge between internal operations and the guest experience, ensuring smooth communication on both sides.
Hotelkit provides hotels with a simple way to streamline daily operations across departments. The platform makes communication between housekeeping, maintenance, and front office much more efficient by reducing paperwork, supporting digital checklists, and keeping room status updates in sync. It also helps teams overcome language barriers with built-in translation features, which makes onboarding and collaboration easier.
Hotelkit makes internal communication and task management in hotels extremely efficient. Through our integration, when a guest reports an issue like an AC not working, a ticket is automatically created and seamlessly routed in Hotelkit, ensuring quick resolution and improved guest satisfaction.
We couldn’t be happier with the collaboration between Customer Alliance and HotelKit. Thanks to our API, the integration shows up seamlessly in their fantastic tool, making it easy to coordinate internally. Their support team is outstanding—always quick to respond, even with technical questions. I can honestly say I’d recommend both their tool and their team anytime!
Hotelkit helps our shared partner hotels to better manage guest requests, do more efficient staff handovers, and improve processes and knowledge management overall. We especially like the ease of implementation for hoteliers and their great service.
Question:
What differentiates this product or service from the competition?
Answer:
hotelkit stands out through its holistic approach to internal hotel communication. While many tools focus on individual areas such as housekeeping or maintenance, hotelkit combines all key operational processes on one intuitive platform — from collaboration and knowledge sharing to task and facility management. Another clear differentiator is its strong focus on connectivity within the hospitality ecosystem. Through seamless integrations with complementary solutions such as Guestnet, hotels can connect internal communication with guest-facing tools, ensuring smooth information flow across all touchpoints — from team coordination to the guest experience. What truly makes hotelkit unique is its deep understanding of hotel operations and its continuous, user-driven development — always focused on practicality, efficiency, and real added value for hotel teams.
Showing all answers to: "What differentiates this product or service from the competition?"
hotelkit stands out through its holistic approach to internal hotel communication. While many tools focus on individual areas such as housekeeping or maintenance, hotelkit combines all key operational processes on one intuitive platform — from collaboration and knowledge sharing to task and facility management.
Another clear differentiator is its strong focus on connectivity within the hospitality ecosystem. Through seamless integrations with complementary solutions such as Guestnet, hotels can connect internal communication with guest-facing tools, ensuring smooth information flow across all touchpoints — from team coordination to the guest experience.
What truly makes hotelkit unique is its deep understanding of hotel operations and its continuous, user-driven development — always focused on practicality, efficiency, and real added value for hotel teams.
Unlike many single-purpose solutions, hotelkit combines collaboration, housekeeping, facility management, and staff engagement in one platform. This all-in-one approach gives hotels the ability to manage tasks, track room status, and share updates seamlessly, without toggling between multiple systems. The integration with Stayntouch PMS for real-time reservation and room status data further enhances efficiency for hotel staff.
Hotelkit stands out for its ease of use, reliability, and strong partner ecosystem. Their open approach to integrations allows solutions like HiJiffy to connect smoothly, creating a unified workflow for hoteliers. This collaborative mindset and focus on efficiency truly set them apart in the industry.
hotelkit isn’t a generic messaging or task tool—it’s a hospitality-tailored platform created by hoteliers for hoteliers. It balances communication, task management, and operational workflows in a way that aligns perfectly with day-to-day hotel needs.
To me, Hotelkit stands out from competition because they gear their features not only to large hotel chains, but also mid-size chains and individual hotels. They streamline operations for the entire market- and successfully so! All of our implemented partner hotels are happy!
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Take the time to fully explore the potential of hotelkit across all departments — not just for communication or task management. The real strength of the platform lies in how seamlessly it connects every aspect of hotel operations, from housekeeping to maintenance to staff engagement. And if you’re also using guest-facing tools such as Guestnet, make sure to activate the integration early on. Connecting both systems creates a truly end-to-end experience — efficient for your team and smooth for your guests. It’s one of the best ways to bring internal excellence and guest satisfaction together on one digital foundation.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Take the time to fully explore the potential of hotelkit across all departments — not just for communication or task management. The real strength of the platform lies in how seamlessly it connects every aspect of hotel operations, from housekeeping to maintenance to staff engagement.
And if you’re also using guest-facing tools such as Guestnet, make sure to activate the integration early on. Connecting both systems creates a truly end-to-end experience — efficient for your team and smooth for your guests. It’s one of the best ways to bring internal excellence and guest satisfaction together on one digital foundation.
Use hotelkit with your PMS integration enabled—this is where you’ll see the biggest time savings and smoother housekeeping workflows.
Adopt it fully across departments; the value comes from everyone using the same tool daily.
Focus on room status sync with your PMS—this is the feature hoteliers find most impactful.
Don’t hesitate to connect Hotelkit with the rest of your tech stack. The real value comes when it works hand in hand with solutions like guest messaging or maintenance reporting - creating a smooth, end-to-end workflow that saves your team time and keeps guests happier.
hotelkit connects smoothly with Property Management Systems (PMS), calendars, guest messaging tools, and more. That means real-time task updates, synchronized data, and fewer manual handoffs.
hotelkit
Whether it's an intimate boutique or a multinational hotel chain, hotelkit scales to match. Its multi-property functionality lets HQ and disparate locations share brand standards, tasks, analytics, and more on one centralized platform
Of course, you should always evaluate multiple options when deciding for an operational software like hotelkit. I think what really speaks for hotelkit are the happy references that are satisfied not only by the features, but also the great service and support. We are also happy to provide references for happy shared partner hotels that use our integration.
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