hotelkit (Staff Engagement)

4.8 (320 REVIEWS)

HTR Score icon
HT Score  
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
User avatar image User avatar image User avatar image User avatar image User avatar image User avatar image

Samira, Ana Carolina, Casey + 50 more experts recommend hotelkit

Read Recommendations
Product Banner

hotelkit (Staff Engagement)

Ranked 1 (out of 12) in Employee Engagement Software

2025 Winner Hotel Software

Hoteliers voted hotelkit as the #1 Employee Engagement Software provider in the 2025 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Connect, Communicate, and Collaborate: Empower Your Team with Seamless Engagement.

User avatar image User avatar image User avatar image

Bell avatar Bell - AI powered product analyst

I analyzed all of hotelkit’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like Hotelkit for its real-time communication, efficient task management, and integration with existing systems such as PMS and guest messaging. Users praise its ability to streamline maintenance and repair workflows, create paperless checklists, and improve inter-departmental communication. Some areas of improvement include better integration with external calendars, enhanced search functionality, and optimization for multi-property usage. Overall, Hotelkit is seen as a vital tool that significantly enhances internal operations and guest satisfaction.

RecommendationAvatar RecommendationAvatar RecommendationAvatar

25 Hours, Radisson Hotels, Intercontinental & 599 others

Read their reviews

Partners say

Industry experts recommend Hotelkit for its unparalleled ability to streamline hotel operations and enhance team collaboration across diverse properties. Its standout features include robust integration capabilities, multi-property management support, and extensive customization flexibility. Experts also note its adaptability to different hotel sizes and user-friendly design. However, some highlight issues with initial setup complexity and the need for ongoing adjustments to fully utilize its features.

RecommendationAvatar RecommendationAvatar RecommendationAvatar

Samira, Casey, Tiago and 31 others

Read their recommendations

What Types of Hotels hotelkit is Popular For

Size

10 | X-Small (1-9 room)

21 | Small (10-24 room)

206 | Mid-Sized (25-74 room)

369 | Large (75-199 room)

165 | X-Large (200+ room)

Country

299 | Germany

153 | Austria

66 | Switzerland

29 | Spain

24 | Italy

19 | United Kingdom

17 | India

14 | Netherlands

13 | Norway

12 | France

10 | Saudi Arabia

8 | Belgium

8 | United Arab Emirates

6 | United States of America

5 | Nigeria

5 | Oman

5 | Turkey

4 | Portugal

4 | Zambia

3 | Russian Federation

3 | Madagascar

3 | Slovakia

3 | Sweden

3 | Australia

3 | Romania

3 | Malta

2 | Morocco

2 | Philippines

2 | South Africa

2 | Thailand

2 | Rwanda

2 | Hungary

2 | Kuwait

2 | Indonesia

2 | Poland

2 | Tunisia

1 | Qatar

1 | Mexico

1 | Armenia

1 | Sri Lanka

1 | Bahrain

1 | Maldives

1 | Lebanon

1 | Canada

1 | Cyprus

1 | Gabon

1 | Bangladesh

1 | Andorra

1 | Senegal

1 | Chad

Type

314 | City Center Hotels

298 | Boutiques

264 | Luxury Hotels

234 | Branded Hotels

207 | Bed & Breakfast & Inns

204 | Airport/Conference Hotels

181 | Resorts

126 | Limited Service & Budget Hotels

81 | Extended Stay & Serviced Apartments

45 | Hostels

24 | RV Parks & Campgrounds

10 | Vacation Rentals & Villas

7 | Casinos

5 | Motels

Region

662 | Europe

31 | Middle East

29 | Asia Pacific

23 | Africa

8 | North America

3 | Oceania

Category

591 | Staff Collaboration Tools

402 | Hotel Maintenance Software

320 | Employee Engagement Software

261 | Housekeeping Software

What is hotelkit?

Founded in 2012 | Headquarters in Salzburg, Austria | 100 employees
**hotelkit (Staff Engagement)** is an advanced staff communication and task management platform tailored specifically for hotels. This software excels in enhancing real-time communication, streamlining task management, and integrating seamlessly with existing systems like Property Management Systems (PMS) and guest messaging tools. Its ability to create efficient, paperless checklists and facilitate smooth inter-departmental communication makes daily operations more efficient and less prone to errors. By using hotelkit, teams can quickly handle maintenance and repair tasks through optimized workflows, ensuring nothing falls through the cracks. The platform allows staff to stay updated with hotel changes and updates via Handovers and News features, fostering a well-informed and cohesive working environment. Moreover, its social stream feature empowers teams to share moments and achievements, boosting morale and encouraging a sense of community. Hotelkit’s ease of integration into current business operations ensures that transitioning to this system is smooth, providing immediate improvements in internal operations and overall guest satisfaction. It is an invaluable tool for any hotel looking to enhance coordination, efficiency, and staff engagement.

View website

Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of hotelkit products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by hotelkit

FAQs

Capabilities

Share Special Moments with Your Team

Boost Team Spirit

Connected on one platform

GDPR proof Exchange

Time-efficient communication

Features

Messaging & Communication

4/5 features

Content Management

4/5 features

Feedback & Surveys

4/5 features

Benefits & Recognition

4/5 features

Workflow Automation

4/5 features

hotelkit Reviews Summary

4.8
Excellent
Ease of Use
4.7/5
Customer Support
4.8/5
ROI
4.5/5
Implementation
4.7/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, hotelkit (Staff Engagement) is the #1 most trending product in the Employee Engagement Software category (out of 12) and the #40 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

hotelkit has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted hotelkit as the #1 Employee Engagement Software provider in the 2025 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
100 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

hotelkit Pricing

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

Hotelkit Average Hotelkit

Get an Instant Price Estimate

Enter your room count to get an instant price estimate for your property

No matching results

14

Success Stories

23

References

20

Featured Customers

More Products by hotelkit

https://ucarecdn.com/11b33be8-2b8b-4824-9629-fda6899659e4/
https://ucarecdn.com/1183a2d1-04f0-4231-9471-c3cad8d06bd4/
https://ucarecdn.com/aebdeef5-f5fe-40b1-a053-0158e607b92b/
https://ucarecdn.com/33187825-6948-4ed5-8c95-fb06975d76ee/

Hotelkit Reviews

Hotelier Rating

Excellent
286
Very Good
24
Average
7
Poor
0
Terrible
3

Property Size

  • X-Small (5)
  • Small (10)
  • Mid-Sized (89)
  • Large (159)
  • X-Large (48)

Country

  • Germany
    Germany
    (127)
  • Austria
    Austria
    (77)
  • Switzerland
    Switzerland
    (28)
  • Spain
    Spain
    (11)
  • Italy
    Italy
    (11)
  • India
    India
    (6)
  • United Kingdom
    United Kingdom
    (5)
  • France
    France
    (5)
  • Netherlands
    Netherlands
    (4)
  • Saudi Arabia
    Saudi Arabia
    (4)
  • Norway
    Norway
    (4)
  • Zambia
    Zambia
    (3)
  • United States of America
    United States of America
    (2)
  • Belgium
    Belgium
    (2)
  • United Arab Emirates
    United Arab Emirates
    (2)
  • Oman
    Oman
    (1)
  • Madagascar
    Madagascar
    (1)
  • Bangladesh
    Bangladesh
    (1)
  • Slovakia
    Slovakia
    (1)
  • Malta
    Malta
    (1)
  • Sri Lanka
    Sri Lanka
    (1)
  • Maldives
    Maldives
    (1)
  • Australia
    Australia
    (1)
  • Andorra
    Andorra
    (1)
  • Portugal
    Portugal
    (1)
  • Cyprus
    Cyprus
    (1)
  • Mexico
    Mexico
    (1)
  • Armenia
    Armenia
    (1)

Region

  • North America
    North America
    (3)
  • Europe
    Europe
    (279)
  • Asia Pacific
    Asia Pacific
    (10)
  • Oceania
    Oceania
    (1)
  • Middle East
    Middle East
    (7)
  • Africa
    Africa
    (4)
10

Hotelkit is a very valuable app for hotels to make daily work and communication efficient and to maintain the property.

HR Manager from 50-74 room Boutique in Lucerne (Switzerland)

Verified
2 days ago
Hotelkit smoothened the communication within departments and helps us save time in maintenance. we were able to switch off whatsapp chat and dropbox use once everyone has adapted to use hotelkit. Good experience with onboarding and training, short answer time for support. software is very specifically designed for hotels and their needs, co...
Country Switzerland
HR Manager
Mid-Sized Hotel
Gera from hotelkit replied
Thanks for taking the time for such a detailed review!
10

Super great app

HR-Assistentin from 50-74 room Boutique in Lucerne (Switzerland)

Verified
2 days ago
- Shorter and faster communication channels, all employees can be informed about news at the same time. - No more printing out new checklists - changes and adjustments can be made quickly and easily.
Country Switzerland
HR-Assistentin
Mid-Sized Hotel
Gera from hotelkit replied
With your review you did us a big favour. Thank you for your significant contribution to our success.
10

Amazing digital tool

Shift supervisor Front Office from 100 to 199 room Limited Service & Budget Hotel in Stuttgart (Germany)

Verified
2 days ago
- Great connection between all the hotel members - The whole information is in the system, you can find everything as soon as you need it
Country Germany
Shift supervisor Front Office
Large Hotel
Jana from hotelkit replied
A big thank you for your review. You did us a big favour!
10

Constant further development in the interests of the customer

CEO from 75-99 room Airport/Conference Hotel in Joachimsthal (Germany)

Verified
6 days ago
We use HotelKit in-house and as a collaboration solution. With Hotelkit, all users are always up to date on all processes. It helps enormously with smooth communication and, above all, has a high level of acceptance among employees.
Country Germany
CEO
Large Hotel
Gera from hotelkit replied
We love to hear that all colleagues are always up to date - thanks for sharing! We appreciate your review and input!
10

Short-term successes

GF from 50-74 room Branded Hotel in Quarten (Switzerland)

Verified
7 days ago
Easy to use, very good support, friendly contacts, online training. We were able to achieve short-term success in REV PAR and ADR. Perfect!
Country Switzerland
GF
Mid-Sized Hotel
Gera from hotelkit replied
Thank you for taking the time to support us with your review!
10

Unique experience. Sourced it through the internet and found the perfect solution.

Head of Sales & Marketing from 10 to 24 room Bed & Breakfast & Inn in Muelheim an der Ruhr (Germany)

Verified
7 days ago
Personal contact. fast replies and the feeling that someone cares about out topics and problems. From day one you get exactly the help you need in building the perfect tool
Country Germany
Head of Sales & Marketing
Small Hotel
Gera from hotelkit replied
With your review you did us a big favour. Thank you for your significant contribution to our success.
10

It is one of the most important programs in the management of our business

Directora General from 25-49 room Boutique in Madrid (Spain)

Verified
8 days ago
What I like the most is how useful and intuitive it is. It makes it much easier for you to manage everything related to the business both at the personal level, as well as calendars, transmission of information, etc.
Country Spain
Directora General
Mid-Sized Hotel
Gera from hotelkit replied
Thanks for taking the time to update your review - we are happy to hear that hotelkit continues to be useful and intuitive.
10

Housekeeping departmenthousekeeping #assign #schedule #rooms #clean #efficiency

GM from 100 to 199 room Branded Hotel in Yanbu Al Bahr (Saudi Arabia)

Verified
9 days ago
communication helping the team to have more an efficacy on the job.#Chat it make the housekeeping operation easier#request #streamline #efficiency #task #reporting#
Country Saudi Arabia
GM
Large Hotel
Gera from hotelkit replied
We’re delighted to hear how hotelkit is benefiting your team. And yes, we are of course constantly working on improving our software.
10

The best hotel tool of communication

Guest Relations Manager from 500+ room Branded Hotel in Oslo (Norway)

Verified
9 days ago
Everything. Handover, ideas, maintenance tickets, calendar, check lists/tasks. Fantastic tool. and great customer service. The notifications always keep us up to speed.
Country Norway
Guest Relations Manager
X-Large Hotel
Gera from hotelkit replied
Thanks for highlighting our great customer service. In keeping with that, we'll be in touch shortly regarding your Cons.
10

efficient communication and motivated team

General Manager from 100 to 199 room Branded Hotel in Parsdorf (Germany)

Verified
9 days ago
The checklists enable us to carry out the daily work quickly and efficiently. This way, we can spend more time taking care of our guests and their wishes.
Country Germany
General Manager
Large Hotel
Gera from hotelkit replied
We appreciate you taking the time to review us - great to hear that you have more time taking care of your guests!
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 32

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

hotelkit truly simplifies internal communication and daily operations in the hotel environment. The platform is exceptionally intuitive and practical — whether it’s used for interdepartmental collaboration, housekeeping coordination, or technical management. Information flows transparently, tasks are clearly assigned, and progress can be tracked at any time. From a partner perspective, it’s impressive how consistently hotelkit focuses on usability and efficiency. Its solutions connect teams across all departments and help hotels digitize their internal workflows — while still maintaining a personal, human touch. In combination with integrated guest-facing tools like Guestnet, this creates a seamless bridge between internal operations and the guest experience, ensuring smooth communication on both sides.

Question:

What differentiates this product or service from the competition?

Answer:

hotelkit stands out through its holistic approach to internal hotel communication. While many tools focus on individual areas such as housekeeping or maintenance, hotelkit combines all key operational processes on one intuitive platform — from collaboration and knowledge sharing to task and facility management. Another clear differentiator is its strong focus on connectivity within the hospitality ecosystem. Through seamless integrations with complementary solutions such as Guestnet, hotels can connect internal communication with guest-facing tools, ensuring smooth information flow across all touchpoints — from team coordination to the guest experience. What truly makes hotelkit unique is its deep understanding of hotel operations and its continuous, user-driven development — always focused on practicality, efficiency, and real added value for hotel teams.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Take the time to fully explore the potential of hotelkit across all departments — not just for communication or task management. The real strength of the platform lies in how seamlessly it connects every aspect of hotel operations, from housekeeping to maintenance to staff engagement. And if you’re also using guest-facing tools such as Guestnet, make sure to activate the integration early on. Connecting both systems creates a truly end-to-end experience — efficient for your team and smooth for your guests. It’s one of the best ways to bring internal excellence and guest satisfaction together on one digital foundation.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 31 recommend
Recommended by
RecommendationAvatar
Samira Gruber Partnerships & Marketing @ Guestnet
RecommendationAvatar
Casey Ward Partnerships Manager @ Stayntouch
RecommendationAvatar
Tiago Araújo CEO @ HiJiffy
RecommendationAvatar
Stewart Taylor-McLaughlin Head of Support @ Customer Alliance
RecommendationAvatar
Tilmann Volk Founder & Managing Director @ SuitePad GmbH
RecommendationAvatar
Samira Gruber Partnerships & Marketing @ Guestnet
RecommendationAvatar
Casey Ward Partnerships Manager @ Stayntouch
RecommendationAvatar
Tiago Araújo CEO @ HiJiffy
RecommendationAvatar
Stewart Taylor-McLaughlin Head of Support @ Customer Alliance
RecommendationAvatar
Tilmann Volk Founder & Managing Director @ SuitePad GmbH
RecommendationAvatar
Benjamin Devisme VP Sales @ Quicktext
RecommendationAvatar
Vlad Haias Co-Founder @ LodginGO
RecommendationAvatar
Philip von Ditfurth Founder @ apaleo
RecommendationAvatar
Daan de Bruijn CEO @ Bookboost
RecommendationAvatar
Selina Strobel Marketing Manager @ CODE2ORDER
RecommendationAvatar
Bernhard Hlebayna Senior Manager Strategic Partnerships @ TrustYou
RecommendationAvatar
Anastassia Kravtsenko PR & Events @ Oaky
RecommendationAvatar
Daniela Grundmann Account Manager @ dailypoint
RecommendationAvatar
Yannick Henninger Account Manager @ SuitePad GmbH
RecommendationAvatar
Michael Toedt Managing Partner, CEO @ DailyPoint
RecommendationAvatar
Carolin Wanzke-Boomers Customer Success Manager @ Toedt, Dr. Selk &Coll GmbH
RecommendationAvatar
Marco Tessitore CSO @ Smart Host GmbH
RecommendationAvatar
Moritz Klussmann CEO & Founder @ Customer Alliance
RecommendationAvatar
Olga Heuser CEO @ DialogShift
RecommendationAvatar
Byron Webster Executive Director @ SABA Hospitality
RecommendationAvatar
Luca Albano Director of Partnership @ Customer Alliance
RecommendationAvatar
Julia Schröder Head of Sales & Marketing @ Hotellistat GmbH
RecommendationAvatar
Philip Kuchelmeister CEO @ Hotellistat
RecommendationAvatar
Willem Rabsztyn CEO @ Bookboost AB
RecommendationAvatar
Mark Herbig Director of Strategic Accounts DACH @ KoolZone GmbH
RecommendationAvatar
Mark Herbig Director of Strategic Accounts @ KoolZone GmbH
RecommendationAvatar
Sonia Cervera Delgado Business Development @ SIHOT
RecommendationAvatar
Vasili Filipp Marketplace & Integrations Product Manager @ dailypoint
RecommendationAvatar
Klaus Schermaul Senior Account Executive @ Guestline
RecommendationAvatar
Mareike Whyte Chief of Staff @ DialogShift GmbH
RecommendationAvatar
joan llado CEO @ STAY App
RecommendationAvatar
Martin Tauber CEO & Co-Founder @ Guestnet
RecommendationAvatar
Carl Henry Bleckmann Head of Operations @ Horeca HERO
RecommendationAvatar
Luca Albano Director of Sales & Partnerships @ Customer Alliance
Are you a consultant or vendor that recommends hotelkit? Leave a recommendation

News

logo

hotelkit

10 months ago

hotelkit Unveils a New Brand Identity – A Fresh Look for a Bold Vision

post image
logo

hotelkit

11 months ago

The Trainee Hotel: A Unique Training Experience at Living Hotels

post image
logo

hotelkit

11 months ago

Become a certified hotelkit user

post image
logo

hotelkit

11 months ago

Revenue growth through the Hotel MSSNGR interface: Interview with General Manager Anton Birnbaum

post image
logo

hotelkit

11 months ago

Operational Efficiency: hotelkit’s Impact at Dorint Hotel Worms

post image
logo

hotelkit

2 years ago

Green Housekeeping workflow conserves energy and resources at Radisson Hotel Group

post image
logo

hotelkit

2 years ago

InterContinental Vienna: Opting for Digital Handovers over Spreadsheets

post image
logo

hotelkit

2 years ago

Digital walkthroughs with NFC tags at Radisson Blu Lucerne

post image
logo

hotelkit

2 years ago

The successful implementation of hotelkit in 300+ hotels of Radisson Hotel Group

post image
logo

hotelkit

2 years ago

Radisson Hotels in the Baltics – hotelkit enables quality management across all hotels

post image
logo

hotelkit

2 years ago

How Mercure Hotel Moa Berlin Streamlined Communications, Handovers, and Work Orders for 150 Employees with hotelkit

post image
logo

hotelkit

2 years ago

Smooth handovers & optimized task management in the Best Western Plus Hotel Erb

post image
logo

hotelkit

3 years ago

How the Radisson Blu Dubai Improved Property Repair Efficiency Through Digitization

post image
logo

hotelkit

3 years ago

24 hours time saving per week, with digital housekeeping at Radisson Hotel Bergen

post image
logo

hotelkit

4 years ago

Mission Possible – Digitized Housekeeping with PMS Interfaces

post image
logo

hotelkit

5 years ago

hotelkit Clears the Shelves at the 2020 HotelTechAwards, Winning Best Hotel Software Provider in Four Categories

post image
logo

hotelkit

6 years ago

How the InterContinental Vienna Digitized Daily Operations to Save Time and Money with hotelkit

post image
logo

hotelkit

6 years ago

Hotelkit Reaches 1,000 Clients Globally

post image
logo

hotelkit

6 years ago

hotelkit Moments at Henriette Stadthotel – a social stream for better team cohesion

post image

hotelkit Integrations

Need better tech connections?
SPONSORED

Find Great Pairing Apps

No matching results

No matching results

filtering integrations
Company Functionality
Mews
Mews

92% recommended by 672 hotels

Property Management Systems
Oracle Hospitality
Oracle Hospitality

92% recommended by 611 hotels

Property Management Systems
TrustYou
TrustYou

90% recommended by 310 hotels

Direct Booking Tools
+3 more
SuitePad
SuitePad

94% recommended by 251 hotels

In-Room Hotel Tablets
Stayntouch
Stayntouch

94% recommended by 220 hotels

Property Management Systems
HiJiffy
HiJiffy

90% recommended by 203 hotels

Guest Messaging Software
Smart Host GmbH
Smart Host GmbH

92% recommended by 191 hotels

Guest Messaging Software
dailypoint™
dailypoint™

88% recommended by 146 hotels

Hotel CRM & Email Marketing
Guestnet
Guestnet

96% recommended by 106 hotels

Hotel Guest Apps
Bookboost AB
Bookboost AB

96% recommended by 76 hotels

Guest Messaging Software
+2 more

Support

Verified Support

hotelkit has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

Request a Quote

Response Time

Less than a day

Recommended

94%

Optimized for quick response

This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

Learn more

Still gathering info?

Schedule a free 30-minute product demo consultation

Schedule free demo

Get recommendation Image
Live

Download the Free Guide

By clicking the button above, you acknowledge, consent, and agree to the following: a) Our Privacy Policy and consent to receive notices and other communications electronically. b) We take your privacy seriously. You are providing express written consent for Hotel Tech Report to share your information with Our Partners to contact you via email.

Your guide was sent!

Your guide was successfully sent to .


English (EN)
Terms of Use · Privacy Policy · Newsletter · About
Copyright © HotelTechReport 2025

Get personalized product recommendations

Product recommendations advisor

Ghostel icon

Let´s lookup your hotel information