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10 Best Staff Collaboration Tools for Hotels 2024

Hotel Tech Report | Last updated November 01, 2023

51 PRODUCTS REVIEWED

1735 HOTELIERS SURVEYED

Vendor Shortlist

Product Suites

Category Info

Market Segments

Key Benefits

Feature Checklist

Pricing Estimates

Questions & Answers

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PRODUCT BUNDLES

These Product Suites Also Contain Staff Collaboration Tools

Other solutions that offer an integrated staff collaboration tools add-on module with their core product offering

Guest Messaging Software

3 products offer Staff Collaboration Tools modules

Bookboost AB

4.9 (84 reviews)

or read reviews

Bookboost AB’s Staff Collaboration Tools product suite also includes:

GuestEQ

4.8 (28 reviews)

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GuestEQ’s Staff Collaboration Tools product suite also includes:

INTELITY

4.9 (23 reviews)

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INTELITY’s Staff Collaboration Tools product suite also includes:

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Staff Collaboration Tools

3 products offer Staff Collaboration Tools modules

Sabre

4.8 (35 reviews)

or read reviews

Sabre’s Staff Collaboration Tools product suite also includes:

HelloShift

4.6 (182 reviews)

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HelloShift’s Staff Collaboration Tools product suite also includes:

HMobile (by char)

or read reviews

HMobile (by char)’s Staff Collaboration Tools product suite also includes:

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Property Management Systems

2 products offer Staff Collaboration Tools modules

ICG FrontHotel

or read reviews

ICG FrontHotel’s Staff Collaboration Tools product suite also includes:

WebBookingPro

or read reviews

WebBookingPro’s Staff Collaboration Tools product suite also includes:

Mobile Key & Keyless Entry

2 products offer Staff Collaboration Tools modules

Goki

4.7 (112 reviews)

or read reviews

Goki’s Staff Collaboration Tools product suite also includes:

INTELITY

4.7 (39 reviews)

or read reviews

INTELITY’s Staff Collaboration Tools product suite also includes:

Housekeeping Software

2 products offer Staff Collaboration Tools modules

HKeeper

4.8 (34 reviews)

or read reviews

HKeeper’s Staff Collaboration Tools product suite also includes:

Hoxell

4.9 (24 reviews)

or read reviews

Hoxell’s Staff Collaboration Tools product suite also includes:

Reputation Management

1 products offer Staff Collaboration Tools modules

GuestRevu

4.7 (276 reviews)

or read reviews

GuestRevu’s Staff Collaboration Tools product suite also includes:

Mobile Ordering & Room Service

1 products offer Staff Collaboration Tools modules

IRIS Systems

4.8 (21 reviews)

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IRIS Systems’s Staff Collaboration Tools product suite also includes:

Hotel Management Software

1 products offer Staff Collaboration Tools modules

Shiji Enterprise Platform

or read reviews

Shiji Enterprise Platform’s Staff Collaboration Tools product suite also includes:

Hotel Guest Apps

1 products offer Staff Collaboration Tools modules

Guest Service

or read reviews

Guest Service’s Staff Collaboration Tools product suite also includes:

Hospitality TV

1 products offer Staff Collaboration Tools modules

INTELITY

or read reviews

INTELITY’s Staff Collaboration Tools product suite also includes:

In-Room Hotel Tablets

1 products offer Staff Collaboration Tools modules

INTELITY

4.6 (62 reviews)

or read reviews

INTELITY’s Staff Collaboration Tools product suite also includes:

Employee Engagement Software

1 products offer Staff Collaboration Tools modules

Optii Solutions

or read reviews

Optii Solutions’s Staff Collaboration Tools product suite also includes:

Contactless Check-in

1 products offer Staff Collaboration Tools modules

INTELITY

4.7 (19 reviews)

or read reviews

INTELITY’s Staff Collaboration Tools product suite also includes:

OVERVIEW

What is Staff Collaboration Tools

Finding the right Staff Collaboration Tools solution for your hotel depends on several variables ranging from user experience and pricing to functionality and support. This guide is designed to help you identify the best Staff Collaboration Tools vendors, questions to ask on demos, read unbiased reviews from similar hoteliers and so much more. (including our 2023 Staff Collaboration Tools Guide)

BENEFITS

How can hotel management software improve hotel operations and profitability?

Hotel staff are scattered around time and location -- different shifts, floors, departments, and properties -- and are highly reliant on traditional forms of communication like log books, memos and two-way radios. Staff Collaboration platforms bring everyone on the same page within a digital environment, increasing staff productivity and providing cost savings through operational efficiency. The real-time visibility into hotel operations means no more dropped tasks, miscommunication, or expensive mistakes.

Hotels are operations heavy and communication is key. In the past, hoteliers had to be on-site to read through logbooks, flip through binders, navigate countless post-its, and track down line staff to understand what was happening in their hotels. Slow, inefficient, error-prone communication often led to miscommunication and dropped tasks. Such ad hoc communication was inefficient and expensive and depressed guest satisfaction. With staff collaboration and task management software, hotel teams work together in real-time and hoteliers can monitor hotel operations 24/7 from any location. Because they are always in the loop with an accountable platform, hotel teams can catch costly mistakes before they happen. And reporting features allow managers to monitor performance and improve hotel operations.

FEATURES

What are the most important features of hotel operations software and specifically task management solutions?

Simple Communication: Social media style features like notes, tags, mentions, and comments facilitate quick communication and collaboration among hotel teams.
Task Management: Add accountability and track-ability to ensure timely completion by staff.
Alerts / Notifications: Prevent costly mistakes and missed deadlines. In-App Translation Promote collaboration among multilingual staff.
Checklists: Automatically alert shifts and departments of routine duties to ensure nothing is overlooked.
Reporting: Spot trends and identify opportunities to improve.

PRICING

What is the typical pricing for hotel operations software?

Most staff collaboration platforms offer Software as a Service (SaaS) subscriptions with monthly and yearly options. Pricing can be a flat rate or tiered by the number of rooms or users. Cloud-based, self-service solutions start around $1 per room per month. This price point appeals most to select and limited service branded and independent hotels. At this price point there are no intensive customization or integration requirements. Premium vendors often offer features that the hotels must pay for but staff do not use. Enterprise solutions can cost tens of thousands of dollars per year, with added fees for implementation and training. Casinos and large resorts with very specific requirements may benefit from an on-premise enterprise solution that offers customized features and extensive training.

IMPLEMENTATION

How long does it usually take for a hotel to implement new hotel operations software?

Depending on the nature of the platform and culture of the hotel, installation and configuration can take from one hour to a month. Some platforms require extensive training with intensive setup of hard-coded functionality before launch. Other platforms use a faster learning-by-doing approach with customizable functionality that can be implemented on an ongoing basis. Platform adoption speed is accelerated when a stakeholder within the hotel champions the change, versus when teams adopt the platform at their own pace.

Staff collaboration software is typically very user-friendly and easy to learn. Some solutions feature social media tools that people use every day, so staff can get up and running instantly. Other platforms have a variety of modules each with different functionality and an inherent slower learning curve. Often training can be self-guided. There is no downtime, and no integrations are required.

FAQs

Hoteliers Also Ask

How can hotel management software improve hotel operations and profitability?

What KPIs can staff task management software improve at my hotel?

- Operational Efficiency - Saves time by integrating staff communications on one platform. - Guest Satisfaction - Guest needs, requests, and complaints are visible and acted upon in a timely fashion. - RevPaR - Chat with website visitors and leads entered by Front Desk and collaborated on with Sales team leads to more revenue. Direct communications with guests via chat widget and text messaging leads to more direct bookings.

What is staff task management and operations software?

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