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What is staff task management and operations software? Hotel staff are scattered around time and location -- different shifts, floors, departments, and properties -- and are highly reliant on traditional forms of communication like log books, memos and two-way radios. Staff Collaboration platforms bring everyone on the same page within a digital environment, increasing staff productivity and providing cost savings through operational efficiency. The real-time visibility into hotel operations means no more dropped tasks, miscommunication, or expensive mistakes.For info on hotel operations software t... Read the full Staff Collaboration Tools software overview

10 Best Staff Collaboration Tools

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2021 Best Hotel Software
Hoteliers voted hotelkit as the #1 Staff Collaboration Tools provider in the 2021 HotelTechAwards
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hotelkit Collaboration & Service Optimization

HotelTech Logo score
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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hotelkit is an award-winning global software provider designed to simplify and enhance hotel operations and internal communication by connecting employees together on a single pla...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Best Hotel Software
Hoteliers voted hotelkit as the #1 Staff Collaboration Tools provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted Monscierge as the #2 Staff Collaboration Tools provider in the 2021 HotelTechAwards
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Monscierge (Connect Staff)

HotelTech Logo score
HT SCORE
99 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Connect Staff's mobile solution manages escalations with customized triggers and actions requests made by hotel guests or staff through SMS text messaging, Apple TV, mobile apps o...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Finalist HotelTechAwards
Hoteliers voted Monscierge as the #2 Staff Collaboration Tools provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted ALICE as the #3 Staff Collaboration Tools provider in the 2021 HotelTechAwards
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ALICE Service Delivery

HotelTech Logo score
HT SCORE
97 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Help hotel staff work together as one cohesive team instead of in siloed departments. Ensure all requests are met consistently and on time, without radios, paper, pens, or physica...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Finalist HotelTechAwards
Hoteliers voted ALICE as the #3 Staff Collaboration Tools provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted HelloShift as the #3 Staff Collaboration Tools provider in the 2021 HotelTechAwards
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HelloShift (Staff)

HotelTech Logo score
HT SCORE
86 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Digitize your hotel to meet the new normal. HelloShift Staff Collaboration is a fan favorite with a simple integrated interface that feels like social media with notes, DMs, tasks...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Finalist HotelTechAwards
Hoteliers voted HelloShift as the #3 Staff Collaboration Tools provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted Lodgistics as the #3 Staff Collaboration Tools provider in the 2021 HotelTechAwards
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Lodgistics

HotelTech Logo score
HT SCORE
77 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Lodgistics is an ecosystem of modules that will help streamline your property by better connecting your departments. Our customizable cloud-based hotel management platform optimiz...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Finalist HotelTechAwards
Hoteliers voted Lodgistics as the #3 Staff Collaboration Tools provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted Flexkeeping as the #3 Staff Collaboration Tools provider in the 2021 HotelTechAwards
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Flexkeeping (Hotel Operations Platform)

HotelTech Logo score
HT SCORE
77 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Your team can exchange information, resolve issues, and ensure things get done. When a task is created, all relevant departments are automatically notified to organize the workflo...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Finalist HotelTechAwards
Hoteliers voted Flexkeeping as the #3 Staff Collaboration Tools provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted INTELITY as the #3 Staff Collaboration Tools provider in the 2021 HotelTechAwards
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INTELITY Guest Experience Management System (GEMS)

HotelTech Logo score
HT SCORE
77 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Leverage insightful data and a suite of dedicated tools to automate and streamline daily operations, manage incremental revenue streams, and aid in elevating the guest experience...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Finalist HotelTechAwards
Hoteliers voted INTELITY as the #3 Staff Collaboration Tools provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted Akia as the #3 Staff Collaboration Tools provider in the 2021 HotelTechAwards
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Akia Team Chat

HotelTech Logo score
HT SCORE
76 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Team chat streamlines hotel communication to drive faster outcomes for guests. You can quickly send messages or snap photos of things that need attention from the relevant departm...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Finalist HotelTechAwards
Hoteliers voted Akia as the #3 Staff Collaboration Tools provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted Beekeeper as the #3 Staff Collaboration Tools provider in the 2021 HotelTechAwards
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Beekeeper (Digital Workspace)

HotelTech Logo score
HT SCORE
73 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Beekeeper is an award-winning mobile communication platform for non-desk employees. We believe that every employee deserves to be happy at work and happy employees help their comp...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Finalist HotelTechAwards
Hoteliers voted Beekeeper as the #3 Staff Collaboration Tools provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted Nuvola as the #3 Staff Collaboration Tools provider in the 2021 HotelTechAwards
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Nuvola (Staff App)

HotelTech Logo score
HT SCORE
26 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Nuvola, a hotel operations software company built by hoteliers for hoteliers, is the most comprehensive service optimization and guest engagement software company in the world. Th...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Finalist HotelTechAwards
Hoteliers voted Nuvola as the #3 Staff Collaboration Tools provider in the 2021 HotelTechAwards
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Recent Staff Collaboration Tools Articles

16 Key Features to Look for in a Hotel Housekeeping Software

by
Luka Berger
4 days ago

When choosing a new hotel tech solution, Housekeeping software is definitely a more complex and delicate one. It impacts a department that represents the most significant operating costs center and at the same time has an impact on the most critical service quality of a hotel - cleanliness. Furthermore, staff members that use housekeeping software might not be as tech-savvy as others, which means the chosen solution must be highly user-friendly. The key here is to find housekeeping software that, in the first place, caters to housekeepers to make their job easier while also delivering all needed KPIs for the hotel and its management. With that in mind, let’s look at 16 key features that your chosen housekeeping software has to offer. 1. Automated daily housekeeping schedules: Creating daily housekeeping schedules is the first task every housekeeping manager has to do in the morning. It is also one of the most time-consuming tasks that can take up to 1h and 30 mins per day. To make a daily room cleaning schedule, housekeeping managers must juggle different room types, occupancies, guests, and their extra wishes. Then they have to distribute all that complexity in a way that makes sure that housekeepers have their work cut out equally between themselves. It is a task that can be simply automated and executed in only a second by good housekeeping software, saving up to 100% of the time. 2. Future scheduling of housekeeping staff and their schedules: The housekeeping department is one of the most significant contributors to the costs side of the P&L so having your housekeeping schedules optimized and planned out for the future is vital. Good housekeeping software will have this covered and will enable you to automatically schedule housekeepers and daily schedules as far in the future as you have booked reservations. 3. Real-time updates about reservations and guests: Real-time updates about changes to reservations and guests are essential pieces of information that housekeepers need. If guests move between rooms, shorten or prolong their stay, check-in or out of a room, all of this needs to be promptly communicated to housekeepers. This way they are not losing time by moving around the hotel figuring out which room they can clean next. More importantly, they are disturbing guests with the famous SOP that goes: Knock, knock, housekeeping. 4. Training pictures, checklists, and video SOPs: If you want to maintain high standards and quality of your housekeeping team’s work, you have to equip them with knowledge. Pictures, digital housekeeping SOP’s and checklists are three of the most important and effective training tools you can provide your housekeepers with. Again, good housekeeping software will provide all of these tools, making it easy for your housekeepers to double-check if they have completed all necessary tasks to the highest standard. 5. Lost & Found management: Guests forget things all the time. That means that hotel staff, especially housekeepers, have to manage lost and found items all the time. Recording, storing, managing, and updating information about lost and found objects can be very time-consuming, or it can be effortless through a housekeeping software tool. 6. The ability to easily report maintenance issues: Your housekeepers are the absolute crucial source of information for promptly catching and fixing maintenance issues in hotel rooms. The difference between making it easy or hard for housekeepers to report these issues can mean the difference between a happy and unhappy guest. But also the difference between high and low (preventive) maintenance costs. Quick and easy maintenance issue reporting is one of the absolute vital features your housekeeping and maintenance staff need to get within housekeeping software. 7. Team communication for daily updates and extra tasks: Like in any other organization, a hotel team (including the housekeeping department) needs to communicate to stay updated about ongoing daily events and do their work efficiently. On top of that, housekeepers need to deliver many ad hoc guest service requests, like extra towels, pillows, birthday gifts, etc. A real-time task management and team communication feature covers this area perfectly, and it needs to be a part of the chosen housekeeping software. 8. A pre-arrival housekeeping room inspection: This is the most important quality assurance measure for room cleanliness and consequent guest satisfaction. A detailed room inspection can easily have over one hundred steps to check to ensure the room is spotless. Digital checklists make all the difference here. When something needs fixing, the housekeeping software will send an automatic task to the responsible person without the need to make extra notes or phone calls. The best part is that every inspection you do is automatically transformed into detailed, actionable analytics to improve staff training, processes, and the overall quality of work. 9. Automated linen counting: In case your linen management approach relies on counting the number of linens and towels that have gone to the washing room, you have to look for an automated linen counting feature. It is one of the easiest and most effective ways to make this process more accurate and efficient and save your housekeeping team a lot of time (up to 2 hours per day) 10. Minibar reporting: Another feature that drives efficiency and saves costs is enabling your housekeepers to post minibar consumption directly to the guests’ accounts. It fastens the information flow about minibar consumption, makes it easy and more efficient to restock the minibar, and, most importantly - lowers the value of the lost postings. It is also one of the fastest and easiest ways to gain analytics about your guests’ behavior and preferences related to your minibar menu. 11. Integrated language translations for staff communication: The bigger the hotel, the bigger the number of different nationalities in the housekeeping team. The challenge that comes along with this is that housekeeping managers do not have a way to communicate with their housekeepers, who often don’t speak the local language. So having an integrated language translation feature that translates any task or message into the housekeeper's native language is an absolute must for any modern housekeeping software solution. 12. PMS integrationIntegrating housekeeping software and a Property Management System (PMS) is probably one of the most value-adding integrations in the hotel software industry. The PMS provides housekeeping software with regular updates regarding reservations and guests, enabling housekeeping teams to maximize their performance. The other way around,  housekeeping software is the source of updates on all things daily operations, feeding these back to the PMS system and the front office team. It’s an integration that enables the whole hotel team to stay up to date and operate more efficiently. 13. Smart room integration: If you have an intelligent system in place that lets you know when a guest is in the room, if a window is open, or even more information, then make sure your chosen housekeeping software can integrate with it. Data like these can mean that your housekeeping team will further optimize their daily work process and ensure guests are never disturbed. 14. Housekeeper oriented user interface (UI): Housekeepers are often not the most tech-savvy people because their job position does not include a lot of technology. That’s why it’s so important that the housekeeping software they use is as simple as possible. It should make their work easier and save them time. Too often, housekeepers have to do extra steps just to update a room status. But if the chosen solution is not catering to housekeepers, they won’t know how to use it, or worse, they will not want to use it. That means your hotel won’t get all the benefits from the software and there will be a lose-lose situation. Keep your housekeepers in mind and make sure your housekeeping software has the most easy-to-use interface that makes their lives easier. 15. Room status updates: When all the work is done - mark the room as clean. Or as inspected. Or any other status if you might have a multi-step cleaning process. Of course, it is a default feature of any housekeeping software. 16. (Actionable) Housekeeping analytics: Housekeeping analytics is not just about knowing how long it takes to clean a room. They need to provide detailed information from all possible angles to understand your housekeeping department’s actual performance. For example, how long it takes to clean a room doesn’t tell you a lot if you also don’t know how many guests were staying in that room, where they were from if they had small children with them, or used extra amenities. Also, who was the housekeeper cleaning the room, what were their most frequent cleaning mistakes? And then you need to receive all of this information in the form of proactive and precise reports, enabling you to understand which of your staff need more training, what amenities are requested more frequently, who is not doing his job, and essentially - how well your operations are performing.    

4 Hotel Tech Tools for the Post-Pandemic Travel Surge

by
Sandra Holland
2 months ago

It’s no secret that the travel industry was one of the most prominent industries affected by the COVID-19 pandemic. In fact, the U.S Association of Travel reported that the United States lost around $500 billion in travel spend, and the United Nations World Tourism Organization reported international tourism plummeting between 20%-30% in 2020. But it’s not only airlines within the industry who suffered.  Hoteliers too, have felt the devastating effects on their bottom line. With more than one third of hotels claiming bankruptcy in 2020 and 77% laying off critical workers, McKinsey and Company declared hotels “among the hardest hit” during the pandemic.  2020 was undeniably a tumultuous time for hoteliers, however, with vaccines rolling out and safety measures improving around the globe, the future for hospitality looks more bright than bleak. In fact, it was predicted by Statista that “as a result of increasingly affordable flight rates and cheaper oil prices, passenger and cargo air traffic are estimated to grow substantially through 2039.” What’s more, McKinsey and Company predicted revenue per available hotel room (RevPAR) returning to very near pre-crisis levels in 2022. With a more than devastating past few years, the coming months will remain pivotal time for hotels to harness in order to prepare for a surge in travel and return to a thriving business. In that case and in order to prepare you for an influx of guests with new preferences, we’re sharing our top tools to consider, in a post-Covid world, so you can maintain efficiency and build customer satisfaction.   4 Tools to Consider For The Post-Pandemic Era Over the course of 2020, the number of customers opting for technology to combat face to face communication, increased radically. Social media grew as a customer service channel, check-in and check-outs became streamlined through online portals and QR codes created a safe and effective way for customers to place orders.  During the pandemic, technology wasn’t a nice to have, but rather a necessity in order to communicate and win customers. McKinsey even reported that the “responses to COVID-19 sped the adoption of digital technologies by several years—and that many of these changes could be here for the long haul.” In addition, according to Gursoy’s, COVID-19 Study 2 Report: Restaurant and Hotel Industry, the majority of hotel customers (70.42%) believe that the use of various technologies in service delivery is necessary in the COVID-19 environment in order to minimize human-to-human contact. Some examples include; service robots, digital menus that can be viewed on personal mobile devices via QR codes, contactless digital payments, keyless entry, touchless elevators, etc. For hotels, the next year will be a critical time to set a foundation of service and enhanced experience in order to win loyalty. In this next section, to support your hotel endeavours with the influx of customers, we’ll take a look at technology-based tools to help meet customer needs and streamline operations for maximum efficiency. Safety Satisfaction Measurement According to McKinsey and Company, when asked “what it would take to get [travelers] to travel again, most stated additional health and safety measures.” Post-pandemic, an integral part of improving satisfaction and maintaining hotel operations, will be the need for improved safety measures. This means, following regulations, taking extra precaution and then measuring guest satisfaction to see how you’ve performed. Measurement will be a key factor here, as you can understand critical touch points like room cleanliness, satisfaction with contactless check-in, ease of check-in with rapid tests, room service and more, to continuously improve the experience. Self-Service Options Even before the pandemic, people around the world were shifting towards a more digital approach to business interaction. The pandemic, in this instance, simply accelerated that pace, pressuring businesses to consider innovative ways to incorporate technology. For hotels, self service options will be paramount in a thriving customer experience. Whether it be in the form of a chatbot on your website answering frequently asked questions, a portal on your website for check in and check out, or an OnDemand ordering system for room service. By having self-service options in place, you reduce employee error and meet customers where they are for a streamlined journey.  Consolidated Messaging  As a result of shifting to digital capabilities, McKinsey also noted the acceleration of digitized customer interactions. A whopping 3 years ahead of its time, customers have quickly adopted contactless communication channels like guest messaging via text, Facebook Messenger, email, WhatsApp and more, in order to adhere to new regulations and increase the feeling of safety.  With these new preferences, a digital inbox, or messaging platform with a centralized inbox will become imperative to meet the influx of digital channels. It’s important to note that we are specifically referring to an inbox that can retrieve a number of different channel types in one consolidated inbox. This will make responding easy and efficient for employees, as toggling through different tabs or windows will become daunting in an era where customers are regularly channel hopping.  Task and Ticketing Software In addition to customer facing technology, back of house, or operational software will also become an essential tool to ensure all functions are running smoothly and managers are able to keep the experience thriving. For many hotels, ticketing software may already be in place, however for the post-pandemic era, an intuitive software will be essential. Not only does an intuitive ticketing platform provide housekeeping, reception, restaurant staff and more, accountable through real-time tags and mentions, but it also ensures everyone has visibility into tasks to identify time-saving opportunities. In addition, it adheres to contactless preferences. Employees can communicate via staff collaboration software without ever having to meet - lessening the number of interactions and bolstering employee confidence.    Final Thoughts Almost everyone, in some capacity, has been affected by the COVID-19 virus. It was unprecedented and many suffered. Although adopting technologies and being hyper aware of the current situation is key, it’s also very important to be cognisant of guest feelings and unease. For the post-pandemic era, flexibility and understanding should be paramount in the new travel experience. This means taking a new stance on cancellation policies, allowing flexibility with trip modifications, actively listening to your customers, acknowledging frustrations and making a point to do better. Working hand in hand with your biggest advocates, your team, and new guests, you can strengthen your operations and propel your hotel to deliver a memorable post-pandemic guest experience.

Mobile Communication Tools Connect Teams at InterContinental Miami

by
Austin Sandmeyer
2 years ago

With over 600 employees over 33 departments, InterContinental Hotels & Resorts, Miami, FL sits in the heart of Miami’s downtown business district with a breathtaking view of Biscayne Bay. As a luxury bay-front property, the hotel is a popular destination for vacationers and business travelers alike; the property hosts events ranging from weddings to large conventions. To better facilitate the hotel’s mission of providing guests with the ultimate guest experience, InterContinental Miami needed to find a mobile-first communication platform that could reach every single employee, no matter the department or whether they used email. Top priorities considered when assessing workforce communication solutions for the hotel included ways to: - Improve hotel operations - Promote and reinforce corporate communications and company values - Better connect and engage the property’s workforce   An Employee Communications App for Hospitality Management InterContinental Miami now has a streamlined, engaging, and mobile solution for hotel operations and team communication. In dedicated Beekeeper communication streams, colleagues post company updates, birthdays, work anniversaries, benefits information, new hire announcements, and more. Another communication stream posts available positions and referral rewards, as well as educational growth and training opportunities. Facilitating two-way communication via their employee app, rather than solely top-down, gives everyone a voice within the hotel.   Communication Tools for Hotel Workforce Shift Scheduling Hotel employees work in shifts, making scheduling a notorious challenge. Many departments at the Miami property, such as housekeeping and the minibar, use Iconic to send PDF schedules weekly through campaigns. From a managerial perspective, this has been incredibly useful because they don’t have to check up on employees to make sure they know when they’re working. From an employee perspective, they love the freedom to access their schedule from anywhere and without waiting for a reply from their manager. "The Beekeeper team is wonderful! My Customer Success Manager always has an answer and if he doesn’t, he figures it out and responds very quickly. He never says no and solves all my issues. Just this week I came to him with a big idea that hadn’t been done before and he’s already working on figuring it out. The team makes anything feel possible." – Jozenia Cruz Human Resources and Talent Engagement   Mobile Solution for Hotel Crisis Communications Amidst the chaos of Hurricane Irma, management used Beekeeper’s employee communication app to keep hotel employees informed about the storm. Despite inconsistent cell reception, Wi-Fi was faster and more reliable, ensuring communication throughout the natural event stayed consistent. Before the hurricane, the team provided storm updates, closures, safety precautions, lists of necessities, and made sure emergency contacts were up to date. During the hurricane, a chat campaign was sent to every colleague with the number for the Emergency Employee Hotline, along with other helpful information. After the hurricane, Beekeeper’s communication tools continued to prove invaluable as InterContinental Miami updated team members on impacted hotel operations and when they could safely return to work.

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Recent Staff Collaboration Tools News & Community Updates

INTELITY and Nuvola Partner Together to Expand Guest Messaging and Request Management for Hoteliers

INTELITY
1 month ago

INTELITY®, the provider of the travel industry’s most comprehensive guest engagement and staff management platform, announced today at HITEC Dallas a new integrationwith Nuvola, hospitality’s leading cloud-based hotel optimization platform. The new integration expands INTELITY’s existing omni-channel guest messaging capabilities and further enriches Nuvola’s capabilities to connect with guests straight from Nuvola’s Guest Chat and Request Management solutions. In addition to guest messaging, service request ticketing has also been included. “The robust suite of hospitality-focused solutions across both Nuvola and INTELITY provide a comprehensive integrated communications and optimization system,” said Juan Carlos Abello, Nuvola CEO. “Both Nuvola and INTELITY share the common goal of enabling hoteliers to streamline their operations while simultaneously enhancing the overall guest experience. We look forward to deepening our partnership and implementing the new integrated solution with hotel partners around the world.” This new integration, already being deployed at live properties, allows hoteliers to offer their guests immediate access to staff directly from their mobile phones. Guests can chat with hotel staff and inquire about hotel features or amenities, before, during, or even shortly after their stay, directly in Nuvola’s Guest Chat feature. The integration also enables hotel staff to be immediately notified when a guest submits a service request through Nuvola’s Request Management module. To ensure the requests are being fulfilled in a timely manner, hoteliers can get an escalation notification if requests are not fulfilled within a set time limit. “At INTELITY we have always prided ourselves on having a deep stack of available integrations. This new integration with Nuvola will bring guest and service management to the next level by solving many of hospitality’s biggest pain points,” said Robert Stevenson, INTELITY CEO. “The combination of our robust platform and Nuvola’s innovative technologies both elevates the guest experience at an installed property, while also increasing staff productivity–what we call a double win for both the guests and staff.” To learn more about this new integration, please visit the INTELITY or Nuvola websites.  

Flexkeeping Announces Technology Integration with apaleo, an API-First Cloud Platform

Flexkeeping
2 months ago

Flexkeeping, a major hotel staff communication and housekeeping software, introduced a new integration with apaleo. This partnership will allow complete two-sided integration and complete automation of all housekeeping processes. “I’ve been impressed by apaleo’s approach to hotel technology and connectivity since we first met back in 2016. We are sharing the same vision of seamless integrations between hotel software to create the best and truly bespoke technology solutions for all types of hoteliers around the globe,” says Luka Berger, CEO at Flexkeeping.  “The best hotel software is a combination of many best in class solutions covering individual operational areas, seamlessly integrating between each other. With the integration between apaleo & Flexkeeping, we are achieving just that, covering 2 of most critical hotel operations areas with seamless integration between 2 best in class solutions .” “Flexkeeping is a welcome addition to the apaleo App Store,” Thibault Gence, leading partnerships at apaleo. “We are already receiving positive feedback from our shared-users who love the depth of this new integration, which was developed by the team at Flexkeeping in record time.”   The benefits of this new partnership include: Hotel operations intelligence in one place Housekeeping workflow automation Digitalization and automation of hotel daily operations Internal phone calls are down Hotel upkeep expenditures are being reduced Significant increase in guest satisfaction   About apaleo apaleo is an open hospitality platform. Its API-based cloud technologies help hospitality companies to manage their multiple properties, connect their desired apps, and run their daily operations in entirely new ways. Its leadings solutions include Enterprise Cloud Computing, Property Management Software, Central Reservation System, and Application Store.

UniFocus Expands Its Workforce Management Capabilities with Acquisition of Knowcross

UniFocus
1 month ago

UniFocus, the leading provider of Workforce Management Systems, today announced its acquisition of Knowcross, a global leader in task management and operational optimization software for the hospitality industry. The merging of the two organizations’ technologies under the UniFocus umbrella is set to provide service business operators a single, streamlined solution for determining the real-time labor needs of their business while ensuring timely service completion for maximum operational efficiency across each of their various departments. In addition to bringing together two best-in-class platforms, UniFocus and Knowcross will be infused with capital via Riverside to build an unparalleled ecosystem that meets industry needs in a post-pandemic world. The Knowcross platform is often the single most-used operational software in a hotel. This positions UniFocus and Knowcross to serve the joint customer bases of the hotel industry and healthcare like no other. Additionally, joining forces will bring Knowcross’s powerful task management and operations tools into the service industries UniFocus serves, such as the restaurant space. Beyond improving operational performance, operators in all industries served will be able to streamline health and safety and further ensure quality with integrated inspections while replacing and digitizing logbooks. “UniFocus’ roots are in labor scheduling, demand forecasting and time & attendance. Expanding our platform further into operations management was the natural next step,” said Mark Heymann, CEO of UniFocus. “Knowcross has a best-in-class suite of task management tools, and we are excited by the power and insights that will come from the countless opportunities to integrate our technologies. Together, our platforms will boost managers’ decision making by integrating data from forecasting, scheduling, task execution, as well as guest and employee satisfaction in once ecosystem." UniFocus and Knowcross share a vision on each company’s roadmap and see this move as a way to accelerate both teams‘ plans for innovation and reaching new markets. With complementary geographic presences, the combined result is a truly global presence to deliver all solutions around the world. In today’s labor crisis, scheduling the right people, at the right time, and having them perform the right tasks are imperative as service industries seek out operational efficiencies. In this regard, the integrations between the UniFocus and Knowcross platforms are as powerful as they are endless. Combining scheduling and task communication within one easily accessible mobile app streamlines operations and keeps employees engaged. The precise demand-based scheduling from UniFocus’ Labor Management tool is taken to the next level with KNOW Housekeeping, KNOW Service, and Know Maintenance tasks, which have proven to create double-digit improvements in staff productivity. KNOW Glitch and the UniFocus Guest Scope survey tool ensure the quick resolution of guest’s issues and satisfaction with the resolution. “Our roadmap and customer requests were leading us into the Labor Management and Time and Attendance space,” said Nikhil Nath, CEO and founder of Knowcross. “As we explored our opportunities, the merits of joining forces with an industry leading platform was so compelling that it was an obvious choice to integrate the UniFocus and Knowcross platforms.The opportunities afforded by combined entities are quite phenomenal. We are looking forward to delivering a comprehensive workforce management system that was specifically designed for the service industry to our clients.”   About Knowcross Founded in 2002, Knowcross is a global leader in hotel operations optimization software, developing proven service quality management solutions to maximize efficiency, productivity and elevate guest service - with a direct impact on increasing the bottom line. The innovative Knowcross cloud-based (SaaS) platform includes a suite of pioneering applications including KNOW Service, KNOW Housekeeping, KNOW Glitch, KNOW Inspection, KNOW Tenant and KNOW Maintenance. All Knowcross solutions support multiple languages, can be fully customized, and seamlessly interface to the leading PMS systems, in-room control systems, staff safety devices, messaging gateways and fire alarm systems. 

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Staff Collaboration Tools Category Overview

What is staff task management and operations software?

Hotel staff are scattered around time and location -- different shifts, floors, departments, and properties -- and are highly reliant on traditional forms of communication like log books, memos and two-way radios. Staff Collaboration platforms bring everyone on the same page within a digital environment, increasing staff productivity and providing cost savings through operational efficiency. The real-time visibility into hotel operations means no more dropped tasks, miscommunication, or expensive mistakes.

For info on hotel operations software trends, questions that you should ask vendors and more download the 2020 Hoteliers Guide to Staff Task Management Software
 

How can hotel management software improve hotel operations and profitability?

Hotels are operations heavy and communication is key. In the past, hoteliers had to be on-site to read through logbooks, flip through binders, navigate countless post-its, and track down line staff to understand what was happening in their hotels. Slow, inefficient, error-prone communication often led to miscommunication and dropped tasks. Such ad hoc communication was inefficient and expensive and depressed guest satisfaction. With staff collaboration and task management software, hotel teams work together in real-time and hoteliers can monitor hotel operations 24/7 from any location. Because they are always in the loop with an accountable platform, hotel teams can catch costly mistakes before they happen. And reporting features allow managers to monitor performance and improve hotel operations.
 

What are the most important features of hotel operations software and specifically task management solutions?

  • Simple Communication - Social media style features like notes, tags, mentions, and comments facilitate quick communication and collaboration among hotel teams. 
  • Task Management - Add accountability and track-ability to ensure timely completion by staff. 
  • Alerts / Notifications - Prevent costly mistakes and missed deadlines. In-App Translation Promote collaboration among multilingual staff. 
  • Checklists - Automatically alert shifts and departments of routine duties to ensure nothing is overlooked. 
  • Reporting - Spot trends and identify opportunities to improve.

 

What KPIs can staff task management software improve at my hotel?

  • Operational Efficiency - Saves time by integrating staff communications on one platform. Guest Satisfaction -  Guest needs, requests, and complaints are visible and acted upon in a timely fashion. 
  • RevPaR - Chat with website visitors and leads entered by Front Desk and collaborated on with Sales team leads to more revenue. Direct communications with guests via chat widget and text messaging leads to more direct bookings.

 

Who are some popular staff collaboration software providers?

 

What is the typical pricing for hotel operations software?

Most staff collaboration platforms offer Software as a Service (SaaS) subscriptions with monthly and yearly options. Pricing can be a flat rate or tiered by the number of rooms or users.  Cloud-based, self-service solutions start around $1 per room per month. This price point appeals most to select and limited service branded and independent hotels. At this price point there are no intensive customization or integration requirements. Premium vendors often offer features that the hotels must pay for but staff do not use. Enterprise solutions can cost tens of thousands of dollars per year, with added fees for implementation and training. Casinos and large resorts with very specific requirements may benefit from an on-premise enterprise solution that offers customized features and extensive training.
 

How long does it usually take for a hotel to implement new hotel operations software?

Depending on the nature of the platform and culture of the hotel, installation and configuration can take from one hour to a month. Some platforms require extensive training with intensive setup of hard-coded functionality before launch. Other platforms use a faster learning-by-doing approach with customizable functionality that can be implemented on an ongoing basis. Platform adoption speed is accelerated when a stakeholder within the hotel champions the change, versus when teams adopt the platform at their own pace.
Staff collaboration software is typically very user-friendly and easy to learn. Some solutions feature social media tools that people use every day, so staff can get up and running instantly. Other platforms have a variety of modules each with different functionality and an inherent slower learning curve. Often training can be self-guided. There is no downtime, and no integrations are required.
 

How do I know when it’s time for my hotel to move onto new hotel operations software?

Digital messaging is the future, and the future is now. As more consumers turn to text and chat as the communication channels of choice, hotels need to adapt or risk being left behind. At the same time, hoteliers need to ease off their dependency on paper-based memos, forms, logbooks, checklists, and phone calls for internal communications—they are inefficient, hard to track, and easily misplaced. Today, everything should be digitized so that it’s accessible and trackable from any device or location. This includes policies and procedures, schedules, task lists, and contact lists. A staff collaboration platform solves all of these problems and more, and staff can be up and running in a matter of hours.

For info on hotel operations software trends, questions that you should ask vendors and more download the 2020 Hoteliers Guide to Staff Task Management Software

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