10 Best Staff Collaboration Tools for Hotels 2023

Hotel Tech Report | Last updated
49 PRODUCTS REVIEWED
1600 HOTELIERS SURVEYED
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Staff Collaboration Tools Vendor Shortlist
We’ve surveyed 1600 hoteliers across more than 66 countries to understand which are the best Staff Collaboration Tools vendors, along with everything you need to know in order to buy the right Staff Collaboration Tools for your hotel (including our 2022 Staff Collaboration Tools Guide). We also aggregate key decision criteria data including integration availability, partner ecosystem, expert recommendations and more (learn more about HTR’s ranking methodology).
Each property has different characteristics, needs, preferences and budgets. Use the filters below to instantly analyze thousands of reviews to find the perfect fit for your hotel.

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  • Featured: Vendors can subscribe to become Premium Members on HTR. This option sorts the directory first by Premium Members and then by HT Score.
  • Ht Score: The Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, customer support, user reviews, expert recommendations, integrations availability and geographic reach to help buyers better understand their products.
  • Popularity: Sorts listings by number of user reviews and reported installs, most to least.
hotelkit
4.8 (424 reviews)
Ht score logo 100 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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winner logo badge 2022 WINNER
Hoteliers voted hotelkit as the #1 Staff Collaboration Tools provider in the 2022 HotelTechAwards
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Designed to simplify, connect and improve. One single platform with helpful tools for daily hotel routines. A solution to optimize hotel operations and internal communication.
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ALICE
4.6 (286 reviews)
Ht score logo 96 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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third logo finalist 2022 FINALIST
Hoteliers voted ALICE as the #3 Staff Collaboration Tools provider in the 2022 HotelTechAwards
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More Together, Less Siloed
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Monscierge
4.7 (302 reviews)
Ht score logo 93 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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second finalist logo 2022 FINALIST
Hoteliers voted Monscierge as the #2 Staff Collaboration Tools provider in the 2022 HotelTechAwards
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Improve guest satisfaction by streamlining guest and staff service requests through real-time communication
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Flexkeeping
4.9 (42 reviews)
Ht score logo 79 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Expedite and automate daily operations to focus on guests.
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INTELITY
4.7 (31 reviews)
Ht score logo 74 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Streamline operational efficiencies and gain real-time business insights with INTELITY’s Guest Experience Management System (GEMS).
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Lodgistics
4.9 (47 reviews)
Ht score logo 73 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Connected operations for unparalleled guest satisfaction
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Akia
4.9 (15 reviews)
Ht score logo 73 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Efficiently communicate work items internally.
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Optii Solutions
Optti Service optimizes all guest requests and service orders to assure consistent and timely service while allowing your staff to spend more face to face time with guests.
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hub OS
Reduce your response times and successfully address your guests requests
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Ireckonu
IAssistU | Personalized insights to delight your guests
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PRODUCT BUNDLES
These Product Suites Also Contain Staff Collaboration Tools
Other solutions that offer an integrated staff collaboration tools add-on module with their core product offering
HelloShift
4.6 (184 reviews)
Ht score logo 80 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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or read reviews

HelloShift’s Staff Collaboration Tools product suite also includes:

HMobile (by char)’s Staff Collaboration Tools product suite also includes:

Goki
4.6 (86 reviews)
Ht score logo 100 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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or read reviews

Goki’s Staff Collaboration Tools product suite also includes:

HKeeper
4.8 (25 reviews)
Ht score logo 80 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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or read reviews

HKeeper’s Staff Collaboration Tools product suite also includes:

Cendyn
3.5 (35 reviews)
Ht score logo 75 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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or read reviews

Cendyn’s Staff Collaboration Tools product suite also includes:

Guest Service’s Staff Collaboration Tools product suite also includes:

Bookboost AB
4.9 (74 reviews)
Ht score logo 82 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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or read reviews

Bookboost AB’s Staff Collaboration Tools product suite also includes:

OVERVIEW
What is Staff Collaboration Tools
Finding the right Staff Collaboration Tools solution for your hotel depends on several variables ranging from user experience and pricing to functionality and support. This guide is designed to help you identify the best Staff Collaboration Tools vendors, questions to ask on demos, read unbiased reviews from similar hoteliers and so much more. (including our 2022 Staff Collaboration Tools Guide)
BENEFITS
How can hotel management software improve hotel operations and profitability?
Hotel staff are scattered around time and location -- different shifts, floors, departments, and properties -- and are highly reliant on traditional forms of communication like log books, memos and two-way radios. Staff Collaboration platforms bring everyone on the same page within a digital environment, increasing staff productivity and providing cost savings through operational efficiency. The real-time visibility into hotel operations means no more dropped tasks, miscommunication, or expensive mistakes.
 
Hotels are operations heavy and communication is key. In the past, hoteliers had to be on-site to read through logbooks, flip through binders, navigate countless post-its, and track down line staff to understand what was happening in their hotels. Slow, inefficient, error-prone communication often led to miscommunication and dropped tasks. Such ad hoc communication was inefficient and expensive and depressed guest satisfaction. With staff collaboration and task management software, hotel teams work together in real-time and hoteliers can monitor hotel operations 24/7 from any location. Because they are always in the loop with an accountable platform, hotel teams can catch costly mistakes before they happen. And reporting features allow managers to monitor performance and improve hotel operations.
 
 
FEATURES
What are the most important features of hotel operations software and specifically task management solutions?
  • Simple Communication: Social media style features like notes, tags, mentions, and comments facilitate quick communication and collaboration among hotel teams. 
  • Task Management: Add accountability and track-ability to ensure timely completion by staff. 
  • Alerts / Notifications: Prevent costly mistakes and missed deadlines. In-App Translation Promote collaboration among multilingual staff. 
  • Checklists: Automatically alert shifts and departments of routine duties to ensure nothing is overlooked. 
  • Reporting: Spot trends and identify opportunities to improve.
PRICING
What is the typical pricing for hotel operations software?
Most staff collaboration platforms offer Software as a Service (SaaS) subscriptions with monthly and yearly options. Pricing can be a flat rate or tiered by the number of rooms or users.  Cloud-based, self-service solutions start around $1 per room per month. This price point appeals most to select and limited service branded and independent hotels. At this price point there are no intensive customization or integration requirements. Premium vendors often offer features that the hotels must pay for but staff do not use. Enterprise solutions can cost tens of thousands of dollars per year, with added fees for implementation and training. Casinos and large resorts with very specific requirements may benefit from an on-premise enterprise solution that offers customized features and extensive training.
 
 
 
IMPLEMENTATION
How long does it usually take for a hotel to implement new hotel operations software?
Depending on the nature of the platform and culture of the hotel, installation and configuration can take from one hour to a month. Some platforms require extensive training with intensive setup of hard-coded functionality before launch. Other platforms use a faster learning-by-doing approach with customizable functionality that can be implemented on an ongoing basis. Platform adoption speed is accelerated when a stakeholder within the hotel champions the change, versus when teams adopt the platform at their own pace.
 
Staff collaboration software is typically very user-friendly and easy to learn. Some solutions feature social media tools that people use every day, so staff can get up and running instantly. Other platforms have a variety of modules each with different functionality and an inherent slower learning curve. Often training can be self-guided. There is no downtime, and no integrations are required.
FAQs
Hoteliers Also Ask
Hotels are operations heavy and communication is key. In the past, hoteliers had to be on-site to read through logbooks, flip through binders, navigate countless post-its, and track down line staff to understand what was happening in their hotels. Slow, inefficient, error-prone communication often led to miscommunication and dropped tasks. Such ad hoc communication was inefficient and expensive and depressed guest satisfaction. With staff collaboration and task management software, hotel teams work together in real-time and hoteliers can monitor hotel operations 24/7 from any location. Because they are always in the loop with an accountable platform, hotel teams can catch costly mistakes before they happen. And reporting features allow managers to monitor performance and improve hotel operations.
- Operational Efficiency - Saves time by integrating staff communications on one platform. - Guest Satisfaction - Guest needs, requests, and complaints are visible and acted upon in a timely fashion. - RevPaR - Chat with website visitors and leads entered by Front Desk and collaborated on with Sales team leads to more revenue. Direct communications with guests via chat widget and text messaging leads to more direct bookings.
Hotel staff are scattered around time and location -- different shifts, floors, departments, and properties -- and are highly reliant on traditional forms of communication like log books, memos and two-way radios. Staff Collaboration platforms bring everyone on the same page within a digital environment, increasing staff productivity and providing cost savings through operational efficiency. The real-time visibility into hotel operations means no more dropped tasks, miscommunication, or expensive mistakes.
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Choosing the right software for your hotel depends on dozens of variables many of which can be quantified based on the characteristics of your property but many of which also come down to personal preference. Is your hotel a small property with limited budget? Or is your property a luxury resort with lots of outlets and high ADR? HTR is designed to offer dynamic filters to quickly be able to personalize the data set to your characteristics. We also break down hotels into key segments/personas based on common property characteristics that typically service as indicators that drive similar product decisions which are intended to help you save time and quickly identify the best match for your hotel or portfolio.

While HTR’s data set is constantly growing making its recommendations more representative and accurate over time, our programatic recommendations based on the HT Score, data and segment popularity are intended to serve as a tool for you to leverage in the buying journey but do not replace thorough due dilligence and research. No two hotels are alike and most purchasing decisions also include personal preferences which is why we highly recommend that buyers consider a minimum of 3-5 vendors during the research processthat you get live demos and price quotes from to be able to make an informed decision.