Let us find your solution Best 10 Staff Collaboration Tools 2021 | Find Reviews, Pricing, Buying Guide
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Marriott
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Fairmont
starwood
The Standard
Ace Hotel
Kimpton
Accor Hotels
Ace Hotel
Ace Hotel

What is staff task management and operations software? Hotel staff are scattered around time and location -- different shifts, floors, departments, and properties -- and are highly reliant on traditional forms of communication like log books, memos and two-way radios. Staff Collaboration platforms bring everyone on the same page within a digital environment, increasing staff productivity and providing cost savings through operational efficiency. The real-time visibility into hotel operations means no more dropped tasks, miscommunication, or expensive mistakes.For info on hotel operations software t... Read the full STAFF COLLABORATION TOOLS software overview

10 Best Staff Collaboration Tools

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2021 Best Hotel Software
Hoteliers voted hotelkit as the #1 Staff Collaboration Tools provider in the 2021 HotelTechAwards
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hotelkit Collaboration & Service Optimization

HotelTech Logo score
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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hotelkit is an award-winning global software provider designed to simplify and enhance hotel operations and internal communication by connecting employees together on a single pla...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Best Hotel Software
Hoteliers voted hotelkit as the #1 Staff Collaboration Tools provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted Monscierge as the #2 Staff Collaboration Tools provider in the 2021 HotelTechAwards
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Monscierge (Connect Staff)

HotelTech Logo score
HT SCORE
99 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Connect Staff's mobile solution manages escalations with customized triggers and actions requests made by hotel guests or staff through SMS text messaging, Apple TV, mobile apps o...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Finalist HotelTechAwards
Hoteliers voted Monscierge as the #2 Staff Collaboration Tools provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted HelloShift as the #3 Staff Collaboration Tools provider in the 2021 HotelTechAwards
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HelloShift (Staff)

HotelTech Logo score
HT SCORE
91 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Digitize your hotel to meet the new normal. HelloShift Staff Collaboration is a fan favorite with a simple integrated interface that feels like social media with notes, DMs, tasks...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Finalist HotelTechAwards
Hoteliers voted HelloShift as the #3 Staff Collaboration Tools provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted ALICE as the #3 Staff Collaboration Tools provider in the 2021 HotelTechAwards
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ALICE Service Delivery

HotelTech Logo score
HT SCORE
89 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Help hotel staff work together as one cohesive team instead of in siloed departments. Ensure all requests are met consistently and on time, without radios, paper, pens, or physica...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Finalist HotelTechAwards
Hoteliers voted ALICE as the #3 Staff Collaboration Tools provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted Flexkeeping as the #3 Staff Collaboration Tools provider in the 2021 HotelTechAwards
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Flexkeeping (Hotel Operations Platform)

HotelTech Logo score
HT SCORE
79 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Your team can exchange information, resolve issues, and ensure things get done. When a task is created, all relevant departments are automatically notified to organize the workflo...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Finalist HotelTechAwards
Hoteliers voted Flexkeeping as the #3 Staff Collaboration Tools provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted Lodgistics as the #3 Staff Collaboration Tools provider in the 2021 HotelTechAwards
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Lodgistics

HotelTech Logo score
HT SCORE
78 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Lodgistics is an ecosystem of modules that will help streamline your property by better connecting your departments. Our customizable cloud-based hotel management platform optimiz...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Finalist HotelTechAwards
Hoteliers voted Lodgistics as the #3 Staff Collaboration Tools provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted Akia as the #3 Staff Collaboration Tools provider in the 2021 HotelTechAwards
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Akia Team Chat

HotelTech Logo score
HT SCORE
77 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Team chat streamlines hotel communication to drive faster outcomes for guests. You can quickly send messages or snap photos of things that need attention from the relevant departm...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Finalist HotelTechAwards
Hoteliers voted Akia as the #3 Staff Collaboration Tools provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted INTELITY as the #3 Staff Collaboration Tools provider in the 2021 HotelTechAwards
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INTELITY Guest Experience Management System (GEMS)

HotelTech Logo score
HT SCORE
76 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Leverage insightful data and a suite of dedicated tools to automate and streamline daily operations, manage incremental revenue streams, and aid in elevating the guest experience...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Finalist HotelTechAwards
Hoteliers voted INTELITY as the #3 Staff Collaboration Tools provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted Hoxell as the #3 Staff Collaboration Tools provider in the 2021 HotelTechAwards
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Hoxell

HotelTech Logo score
HT SCORE
76 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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1. Thanks to Hoxell, you will be able to manage and monitor the whole operational flow of your staff and the travel journey of your guests, offering a real frictionless, hyper-per...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
Finalist Badge
2021 Finalist HotelTechAwards
Hoteliers voted Hoxell as the #3 Staff Collaboration Tools provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted Optii Solutions as the #3 Staff Collaboration Tools provider in the 2021 HotelTechAwards
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Optii Service

HotelTech Logo score
HT SCORE
75 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Optii Service automates and manages all guest requests and work orders from creation to completion. This eliminate manual communication and processes that result in inconsistent o...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Finalist HotelTechAwards
Hoteliers voted Optii Solutions as the #3 Staff Collaboration Tools provider in the 2021 HotelTechAwards
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Recent Staff Collaboration Tools Articles

4 Hotel Tech Tools for the Post-Pandemic Travel Surge

by
Sandra Holland
2 weeks ago

It’s no secret that the travel industry was one of the most prominent industries affected by the COVID-19 pandemic. In fact, the U.S Association of Travel reported that the United States lost around $500 billion in travel spend, and the United Nations World Tourism Organization reported international tourism plummeting between 20%-30% in 2020. But it’s not only airlines within the industry who suffered.  Hoteliers too, have felt the devastating effects on their bottom line. With more than one third of hotels claiming bankruptcy in 2020 and 77% laying off critical workers, McKinsey and Company declared hotels “among the hardest hit” during the pandemic.  2020 was undeniably a tumultuous time for hoteliers, however, with vaccines rolling out and safety measures improving around the globe, the future for hospitality looks more bright than bleak. In fact, it was predicted by Statista that “as a result of increasingly affordable flight rates and cheaper oil prices, passenger and cargo air traffic are estimated to grow substantially through 2039.” What’s more, McKinsey and Company predicted revenue per available hotel room (RevPAR) returning to very near pre-crisis levels in 2022. With a more than devastating past few years, the coming months will remain pivotal time for hotels to harness in order to prepare for a surge in travel and return to a thriving business. In that case and in order to prepare you for an influx of guests with new preferences, we’re sharing our top tools to consider, in a post-Covid world, so you can maintain efficiency and build customer satisfaction.   4 Tools to Consider For The Post-Pandemic Era Over the course of 2020, the number of customers opting for technology to combat face to face communication, increased radically. Social media grew as a customer service channel, check-in and check-outs became streamlined through online portals and QR codes created a safe and effective way for customers to place orders.  During the pandemic, technology wasn’t a nice to have, but rather a necessity in order to communicate and win customers. McKinsey even reported that the “responses to COVID-19 sped the adoption of digital technologies by several years—and that many of these changes could be here for the long haul.” In addition, according to Gursoy’s, COVID-19 Study 2 Report: Restaurant and Hotel Industry, the majority of hotel customers (70.42%) believe that the use of various technologies in service delivery is necessary in the COVID-19 environment in order to minimize human-to-human contact. Some examples include; service robots, digital menus that can be viewed on personal mobile devices via QR codes, contactless digital payments, keyless entry, touchless elevators, etc. For hotels, the next year will be a critical time to set a foundation of service and enhanced experience in order to win loyalty. In this next section, to support your hotel endeavours with the influx of customers, we’ll take a look at technology-based tools to help meet customer needs and streamline operations for maximum efficiency. Safety Satisfaction Measurement According to McKinsey and Company, when asked “what it would take to get [travelers] to travel again, most stated additional health and safety measures.” Post-pandemic, an integral part of improving satisfaction and maintaining hotel operations, will be the need for improved safety measures. This means, following regulations, taking extra precaution and then measuring guest satisfaction to see how you’ve performed. Measurement will be a key factor here, as you can understand critical touch points like room cleanliness, satisfaction with contactless check-in, ease of check-in with rapid tests, room service and more, to continuously improve the experience. Self-Service Options Even before the pandemic, people around the world were shifting towards a more digital approach to business interaction. The pandemic, in this instance, simply accelerated that pace, pressuring businesses to consider innovative ways to incorporate technology. For hotels, self service options will be paramount in a thriving customer experience. Whether it be in the form of a chatbot on your website answering frequently asked questions, a portal on your website for check in and check out, or an OnDemand ordering system for room service. By having self-service options in place, you reduce employee error and meet customers where they are for a streamlined journey.  Consolidated Messaging  As a result of shifting to digital capabilities, McKinsey also noted the acceleration of digitized customer interactions. A whopping 3 years ahead of its time, customers have quickly adopted contactless communication channels like guest messaging via text, Facebook Messenger, email, WhatsApp and more, in order to adhere to new regulations and increase the feeling of safety.  With these new preferences, a digital inbox, or messaging platform with a centralized inbox will become imperative to meet the influx of digital channels. It’s important to note that we are specifically referring to an inbox that can retrieve a number of different channel types in one consolidated inbox. This will make responding easy and efficient for employees, as toggling through different tabs or windows will become daunting in an era where customers are regularly channel hopping.  Task and Ticketing Software In addition to customer facing technology, back of house, or operational software will also become an essential tool to ensure all functions are running smoothly and managers are able to keep the experience thriving. For many hotels, ticketing software may already be in place, however for the post-pandemic era, an intuitive software will be essential. Not only does an intuitive ticketing platform provide housekeeping, reception, restaurant staff and more, accountable through real-time tags and mentions, but it also ensures everyone has visibility into tasks to identify time-saving opportunities. In addition, it adheres to contactless preferences. Employees can communicate via staff collaboration software without ever having to meet - lessening the number of interactions and bolstering employee confidence.    Final Thoughts Almost everyone, in some capacity, has been affected by the COVID-19 virus. It was unprecedented and many suffered. Although adopting technologies and being hyper aware of the current situation is key, it’s also very important to be cognisant of guest feelings and unease. For the post-pandemic era, flexibility and understanding should be paramount in the new travel experience. This means taking a new stance on cancellation policies, allowing flexibility with trip modifications, actively listening to your customers, acknowledging frustrations and making a point to do better. Working hand in hand with your biggest advocates, your team, and new guests, you can strengthen your operations and propel your hotel to deliver a memorable post-pandemic guest experience.

Mobile Communication Tools Connect Teams at InterContinental Miami

by
Austin Sandmeyer
1 year ago

With over 600 employees over 33 departments, InterContinental Hotels & Resorts, Miami, FL sits in the heart of Miami’s downtown business district with a breathtaking view of Biscayne Bay. As a luxury bay-front property, the hotel is a popular destination for vacationers and business travelers alike; the property hosts events ranging from weddings to large conventions. To better facilitate the hotel’s mission of providing guests with the ultimate guest experience, InterContinental Miami needed to find a mobile-first communication platform that could reach every single employee, no matter the department or whether they used email. Top priorities considered when assessing workforce communication solutions for the hotel included ways to: - Improve hotel operations - Promote and reinforce corporate communications and company values - Better connect and engage the property’s workforce   An Employee Communications App for Hospitality Management InterContinental Miami now has a streamlined, engaging, and mobile solution for hotel operations and team communication. In dedicated Beekeeper communication streams, colleagues post company updates, birthdays, work anniversaries, benefits information, new hire announcements, and more. Another communication stream posts available positions and referral rewards, as well as educational growth and training opportunities. Facilitating two-way communication via their employee app, rather than solely top-down, gives everyone a voice within the hotel.   Communication Tools for Hotel Workforce Shift Scheduling Hotel employees work in shifts, making scheduling a notorious challenge. Many departments at the Miami property, such as housekeeping and the minibar, use Iconic to send PDF schedules weekly through campaigns. From a managerial perspective, this has been incredibly useful because they don’t have to check up on employees to make sure they know when they’re working. From an employee perspective, they love the freedom to access their schedule from anywhere and without waiting for a reply from their manager. "The Beekeeper team is wonderful! My Customer Success Manager always has an answer and if he doesn’t, he figures it out and responds very quickly. He never says no and solves all my issues. Just this week I came to him with a big idea that hadn’t been done before and he’s already working on figuring it out. The team makes anything feel possible." – Jozenia Cruz Human Resources and Talent Engagement   Mobile Solution for Hotel Crisis Communications Amidst the chaos of Hurricane Irma, management used Beekeeper’s employee communication app to keep hotel employees informed about the storm. Despite inconsistent cell reception, Wi-Fi was faster and more reliable, ensuring communication throughout the natural event stayed consistent. Before the hurricane, the team provided storm updates, closures, safety precautions, lists of necessities, and made sure emergency contacts were up to date. During the hurricane, a chat campaign was sent to every colleague with the number for the Emergency Employee Hotline, along with other helpful information. After the hurricane, Beekeeper’s communication tools continued to prove invaluable as InterContinental Miami updated team members on impacted hotel operations and when they could safely return to work.

How Mobile Technology Elevates Hotel Communication and Operations

by
Austin Sandmeyer
1 year ago

Just as the hospitality industry builds memorable experiences according to guest needs, hotel communication systems and technology solutions should do the same for you and your workforce. A few weeks ago, Beekeeper teamed up with leaders from two of our business partners, Jos Schaap, CEO and Founder of StayNTouch and Erica Rich, Senior Hospitality Marketing Strategist at Revinate, to lead a webinar on how the hospitality industry can best leverage mobile technology in hotels. Despite the proliferation and availability of mobile technology, many hotel operations continue to rely on outdated methods of team communication. Together, panelists shared ways to improve guest experience in hotels through enhancing operations and employee experience – and that mobile team communication is the definitive catalyst for best delivering on these goals.   The Impact of Mobile Team Communication on Hotel Departments How do mobile solutions improve hotel team productivity and operations? A mobile hotel PMS such as StayNTouch, or as Jos Schaap rightly referred to them, “the heart of your hotel,” can run on smartphones or other mobile devices, giving hotel employees access on-the-go. Hotel staff can easily assign tasks to specific employees and quickly communicate with other departments instantly. These specific uses cases are especially tangible and compelling in terms of ROI: - Immediate notifications. No more printed out, or pen and paper announcements. - Housekeeping can turn rooms over more quickly. Most guests simply leave in the morning without staff contact. There’s no way of knowing when the room is ready to be cleaned. With faster occupancy updates, the room conversion process is made more efficient. - Improved access of guest information. Real-time, mobile team communication means better personalization of guest experience and management of expectations.   Increased Employee Communication Positively Impacts Guest Satisfaction Scores Workforce turnover is substantial in the hospitality industry. Most hoteliers focus on the “holy grail” of guest experience, which is of course paramount. However, the focus on employee experience is just as vital in order to keep hotel employees happy and on your team. Relationships with coworkers matter, and they impact guest experience more than you might think. Hotel employees shouldn’t have to live with the uncertainty of wondering what’s going to happen at the property on a day to day basis. There are many lost opportunities in the hospitality industry when it comes to the connection between hotel guests and employees, but investing in employee communication with a mobile team communication appprovides the following benefits. 1. Allows for consistent, daily information sharing across shifts and hotel team 2. Creates a highly-visible platform to illuminate best practices 3. Facilitates recognition of hotel workforce high achievers   "The experience at a property makes or breaks a guest’s stay. That experience is dependent on the human interactions with your staff as soon they walk in the door of your hotel. If you set your employees up for success, so that they are happy, engaged, and loyal to your hotel, you stand a much better chance of delighting a guest."   Improve Hospitality Operations with Digital Mobile Solutions On the guest-facing side, there are many ways to digitize and improve hotel operations in ways that benefit both hotel workers and guests alike. A CMS like Revinate provides a way to remember the best ways to service and stay relevant to them by tailoring their experience to their needs in your hotel. Targeted emails, accessible via their mobile device, can then be sent out that offer a customized menu of activities and upgrades at your hotel according to their preferences. Mobile hotel communication systems also give your hotel a distinct brand advantage; consumers view mobile-savvy companies and technologies more favorably.

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Recent Staff Collaboration Tools News & Community Updates

UniFocus Expands Its Workforce Management Capabilities with Acquisition of Knowcross

UniFocus
1 week ago

UniFocus, the leading provider of Workforce Management Systems, today announced its acquisition of Knowcross, a global leader in task management and operational optimization software for the hospitality industry. The merging of the two organizations’ technologies under the UniFocus umbrella is set to provide service business operators a single, streamlined solution for determining the real-time labor needs of their business while ensuring timely service completion for maximum operational efficiency across each of their various departments. In addition to bringing together two best-in-class platforms, UniFocus and Knowcross will be infused with capital via Riverside to build an unparalleled ecosystem that meets industry needs in a post-pandemic world. The Knowcross platform is often the single most-used operational software in a hotel. This positions UniFocus and Knowcross to serve the joint customer bases of the hotel industry and healthcare like no other. Additionally, joining forces will bring Knowcross’s powerful task management and operations tools into the service industries UniFocus serves, such as the restaurant space. Beyond improving operational performance, operators in all industries served will be able to streamline health and safety and further ensure quality with integrated inspections while replacing and digitizing logbooks. “UniFocus’ roots are in labor scheduling, demand forecasting and time & attendance. Expanding our platform further into operations management was the natural next step,” said Mark Heymann, CEO of UniFocus. “Knowcross has a best-in-class suite of task management tools, and we are excited by the power and insights that will come from the countless opportunities to integrate our technologies. Together, our platforms will boost managers’ decision making by integrating data from forecasting, scheduling, task execution, as well as guest and employee satisfaction in once ecosystem." UniFocus and Knowcross share a vision on each company’s roadmap and see this move as a way to accelerate both teams‘ plans for innovation and reaching new markets. With complementary geographic presences, the combined result is a truly global presence to deliver all solutions around the world. In today’s labor crisis, scheduling the right people, at the right time, and having them perform the right tasks are imperative as service industries seek out operational efficiencies. In this regard, the integrations between the UniFocus and Knowcross platforms are as powerful as they are endless. Combining scheduling and task communication within one easily accessible mobile app streamlines operations and keeps employees engaged. The precise demand-based scheduling from UniFocus’ Labor Management tool is taken to the next level with KNOW Housekeeping, KNOW Service, and Know Maintenance tasks, which have proven to create double-digit improvements in staff productivity. KNOW Glitch and the UniFocus Guest Scope survey tool ensure the quick resolution of guest’s issues and satisfaction with the resolution. “Our roadmap and customer requests were leading us into the Labor Management and Time and Attendance space,” said Nikhil Nath, CEO and founder of Knowcross. “As we explored our opportunities, the merits of joining forces with an industry leading platform was so compelling that it was an obvious choice to integrate the UniFocus and Knowcross platforms.The opportunities afforded by combined entities are quite phenomenal. We are looking forward to delivering a comprehensive workforce management system that was specifically designed for the service industry to our clients.”   About Knowcross Founded in 2002, Knowcross is a global leader in hotel operations optimization software, developing proven service quality management solutions to maximize efficiency, productivity and elevate guest service - with a direct impact on increasing the bottom line. The innovative Knowcross cloud-based (SaaS) platform includes a suite of pioneering applications including KNOW Service, KNOW Housekeeping, KNOW Glitch, KNOW Inspection, KNOW Tenant and KNOW Maintenance. All Knowcross solutions support multiple languages, can be fully customized, and seamlessly interface to the leading PMS systems, in-room control systems, staff safety devices, messaging gateways and fire alarm systems. 

Paramount Hospitality Management Enlists Nuvola and Maestro PMS Solutions

Maestro PMS
2 weeks ago

Recognizing the role technology is able to play within the current state of contactless needs and staffing shortages across the hospitality industry, Paramount Hospitality Management™ (PHM) has announced their partnership with Nuvola and Maestro PMS to integrate the tech providers’ communication tools via open application programming interfaces (APIs). Paramount Hospitality Management has enlisted the joint solution services across four of its hotels within their current portfolio with plans for future hotel and resort integrations. “We’re excited to bring this level of technology to our properties to allow our team members to quickly keep up with guest requests, to keep our operations running as efficiently as possible, while also enjoying the benefits of being able to effectively communicate with our guests through mobile technology. Guest satisfaction has always been a top priority for us, and the use of these tools will help us further capture that satisfaction from our guests that enjoy a solid mobile user experience. Based on the success of the integration in a portion of our portfolio, PHM is now considering expanding Nuvola into our newest property, The Grove Resort & Water Park Orlando,” said Marco Manzie, Founder and President of Paramount Hospitality Management Avanti Palms Resort and Conference Center, Avanti International Resort, Floridays Resort Orlando, and The Point Hotel & Suites are the first four properties to begin utilizing Nuvola’s Events for service request management, Pass-On Logbooks, Lost & Found, Housekeeping Productivity, and Guest Chat (SMS Texting) combined with Maestro’s browser-based solutions hosted in Paramount’s private cloud services. Maestro operations modules including: Multi-Property Centralized Front Desk, Condo Owner Management Alternate Inventory, Analytics, Guest ID Card, Loyalty, SMS Messaging, Travel Agency, Mobile Housekeeping, Work Order, and Yield Management are all in place as part of the total solution. The joint integration enables each resort and condo hotel to access guest profiles, pulled together from one centralized system, from reservation to check-in/-out procedures to specific requests or questions during each stay. Welcome, farewell, and onsite offerings or updated health and safety protocols can all be automated to send to each guest via SMS Text. “The integration partnership between Maestro PMS and Nuvola has been unlocking hidden opportunities for a variety of hotels and guests over the years,” said Warren Dehan, President of Maestro. “As a condo hotel and resort management group, Paramount Hospitality is especially seeing benefits from our joint solution, as staff at these Orlando properties work diligently to keep up with demand despite the challenging labor shortage. Together, Maestro and Nuvola are enabling teams at these properties to keep up with guest requests, turning rooms over quickly, and process maintenance work orders until issues are resolved. Not only is Maestro a proud integration partner of Nuvola, but we are thrilled to be supporting multi-property needs of Paramount’s condo owners and guests. We look forward to bringing the benefits of this joint solution to even more properties managed by Paramount soon.” Most importantly, text-based communications cut down on time spent communicating with guests or hotel associates. Text-based communications tend to provide more accuracy in less time than direct conversation, and for associates it provides a clear chain of accountability. This is critical if hotels want to meet their goal of providing a high-quality guest experience with fewer employees. Leveraging the integrated solutions, each property is now able to track and automate programs such as maintenance, housekeeping, and guest fulfillment. Automation capabilities work to alleviate staffing challenges currently felt throughout the hospitality industry by providing digital assistance. The two solutions work together as one platform to effortlessly track and update tasks in real-time, empowering staff to work efficiently and effectively while simultaneously enabling management to have an accurateoverview of workflow. “Our collaboration with Maestro PMS provides a hospitality-specific two-way solution that addresses current industry pain points,” said Juan Carlos Abello, CEO and Founder of Nuvola. “We are thrilled to work alongside industry leaders such as Paramount Hospitality Management. We look forward to continuing our results-driven partnership with both Maestro PMS and Paramount Hospitality Management.” Paramount Hospitality Management’s partnership with Nuvola and Maestro PMS enables the collection’s portfolio to create a personalized guest experience through contactless services while simultaneously easing and strengthening operational processes.   ABOUT NUVOLA Nuvola, built by hoteliers for hoteliers, is a single destination cloud-based optimization solution delivering intuitive software to enhance every aspect of a hotel’s operations including guest services, housekeeping, maintenance, green initiatives, and guest engagement. These pillars of focus on overall service optimization are strengthened through Nuvola’s first-hand understanding of day-to-day hotel operations and robust reporting capabilities, keeping your staff in sync, developing accountability, and enhancing the guest journey throughout their stay. Through Nuvola’s in-house innovation team and integrations with third-party systems, the company is constantly evolving and exceeding the needs of hoteliers in a dynamic hospitality industry.

ALICE to Sponsor HITEC 2021 Conference in Dallas

ALICE
1 month ago

ALICE, the hospitality industry's leading operations platform, will showcase its all-in-one platform of hotel management and guest engagement tools at HITEC Dallas 2021, September 27-30, at the Kay Bailey Hutchison Convention Center in Dallas, Texas. HITEC brings leaders and professionals together to cover the latest industry trends and showcase the future of hospitality. ALICE will host a lounge at Booth #3811 where colleagues, clients, and friends can visit and learn about its robust hospitality operations platform. The ALICE team will also co-host an evening event on Tuesday with partner Allbridge at the Jaxon Beer Garden in downtown Texas. "The way hospitality operates has changed since we last attended HITEC in 2019 - and ALICE has changed with it," said Wendy Zapach, Vice President of Sales at ALICE. "Hospitality is resilient, and ALICE is back in full force this year to support our partners in the industry and showcase the changes we've made to our platform. We're excited to be back at HITEC!" Attendees can book meetings with the ALICE team to get a first-hand look at product demonstrations and case studies highlighting the platform's impact. There will also be refreshments and giveaways at the ALICE booth. For questions about ALICE's HITEC lounge and events, or to submit your request for a free pass to HITEC 2021, email Emily McLoughlin.

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STAFF COLLABORATION TOOLS Category Overview

What is staff task management and operations software?

Hotel staff are scattered around time and location -- different shifts, floors, departments, and properties -- and are highly reliant on traditional forms of communication like log books, memos and two-way radios. Staff Collaboration platforms bring everyone on the same page within a digital environment, increasing staff productivity and providing cost savings through operational efficiency. The real-time visibility into hotel operations means no more dropped tasks, miscommunication, or expensive mistakes.

For info on hotel operations software trends, questions that you should ask vendors and more download the 2020 Hoteliers Guide to Staff Task Management Software
 

How can hotel management software improve hotel operations and profitability?

Hotels are operations heavy and communication is key. In the past, hoteliers had to be on-site to read through logbooks, flip through binders, navigate countless post-its, and track down line staff to understand what was happening in their hotels. Slow, inefficient, error-prone communication often led to miscommunication and dropped tasks. Such ad hoc communication was inefficient and expensive and depressed guest satisfaction. With staff collaboration and task management software, hotel teams work together in real-time and hoteliers can monitor hotel operations 24/7 from any location. Because they are always in the loop with an accountable platform, hotel teams can catch costly mistakes before they happen. And reporting features allow managers to monitor performance and improve hotel operations.
 

What are the most important features of hotel operations software and specifically task management solutions?

  • Simple Communication - Social media style features like notes, tags, mentions, and comments facilitate quick communication and collaboration among hotel teams. 
  • Task Management - Add accountability and track-ability to ensure timely completion by staff. 
  • Alerts / Notifications - Prevent costly mistakes and missed deadlines. In-App Translation Promote collaboration among multilingual staff. 
  • Checklists - Automatically alert shifts and departments of routine duties to ensure nothing is overlooked. 
  • Reporting - Spot trends and identify opportunities to improve.

 

What KPIs can staff task management software improve at my hotel?

  • Operational Efficiency - Saves time by integrating staff communications on one platform. Guest Satisfaction -  Guest needs, requests, and complaints are visible and acted upon in a timely fashion. 
  • RevPaR - Chat with website visitors and leads entered by Front Desk and collaborated on with Sales team leads to more revenue. Direct communications with guests via chat widget and text messaging leads to more direct bookings.

 

Who are some popular staff collaboration software providers?

 

What is the typical pricing for hotel operations software?

Most staff collaboration platforms offer Software as a Service (SaaS) subscriptions with monthly and yearly options. Pricing can be a flat rate or tiered by the number of rooms or users.  Cloud-based, self-service solutions start around $1 per room per month. This price point appeals most to select and limited service branded and independent hotels. At this price point there are no intensive customization or integration requirements. Premium vendors often offer features that the hotels must pay for but staff do not use. Enterprise solutions can cost tens of thousands of dollars per year, with added fees for implementation and training. Casinos and large resorts with very specific requirements may benefit from an on-premise enterprise solution that offers customized features and extensive training.
 

How long does it usually take for a hotel to implement new hotel operations software?

Depending on the nature of the platform and culture of the hotel, installation and configuration can take from one hour to a month. Some platforms require extensive training with intensive setup of hard-coded functionality before launch. Other platforms use a faster learning-by-doing approach with customizable functionality that can be implemented on an ongoing basis. Platform adoption speed is accelerated when a stakeholder within the hotel champions the change, versus when teams adopt the platform at their own pace.
Staff collaboration software is typically very user-friendly and easy to learn. Some solutions feature social media tools that people use every day, so staff can get up and running instantly. Other platforms have a variety of modules each with different functionality and an inherent slower learning curve. Often training can be self-guided. There is no downtime, and no integrations are required.
 

How do I know when it’s time for my hotel to move onto new hotel operations software?

Digital messaging is the future, and the future is now. As more consumers turn to text and chat as the communication channels of choice, hotels need to adapt or risk being left behind. At the same time, hoteliers need to ease off their dependency on paper-based memos, forms, logbooks, checklists, and phone calls for internal communications—they are inefficient, hard to track, and easily misplaced. Today, everything should be digitized so that it’s accessible and trackable from any device or location. This includes policies and procedures, schedules, task lists, and contact lists. A staff collaboration platform solves all of these problems and more, and staff can be up and running in a matter of hours.

For info on hotel operations software trends, questions that you should ask vendors and more download the 2020 Hoteliers Guide to Staff Task Management Software