Let us find your solution Best 10 Staff Collaboration Tools 2021 | Find Reviews, Pricing, Buying Guide
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Marriott
Denihan Hospitality Group
Fairmont
starwood
The Standard
Ace Hotel
Kimpton
Accor Hotels
Ace Hotel
Ace Hotel

What is staff task management and operations software? Hotel staff are scattered around time and location -- different shifts, floors, departments, and properties -- and are highly reliant on traditional forms of communication like log books, memos and two-way radios. Staff Collaboration platforms bring everyone on the same page within a digital environment, increasing staff productivity and providing cost savings through operational efficiency. The real-time visibility into hotel operations means no more dropped tasks, miscommunication, or expensive mistakes.For info on hotel operations software t... Read the full Staff Collaboration Tools software overview

10 Best Staff Collaboration Tools

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Hoteliers voted hotelkit as the #1 Staff Collaboration Tools provider in the 2021 HotelTechAwards
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hotelkit Collaboration & Service Optimization

HotelTech Logo score
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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hotelkit is an award-winning global software provider designed to simplify and enhance hotel operations and internal communication by connecting employees together on a single pla...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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Hoteliers voted hotelkit as the #1 Staff Collaboration Tools provider in the 2021 HotelTechAwards
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Hoteliers voted Monscierge as the #1 Staff Collaboration Tools provider in the 2021 HotelTechAwards
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Monscierge (Connect Staff)

HotelTech Logo score
HT SCORE
99 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Connect Staff's mobile solution manages escalations with customized triggers and actions requests made by hotel guests or staff through SMS text messaging, Apple TV, mobile apps o...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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Hoteliers voted Monscierge as the #1 Staff Collaboration Tools provider in the 2021 HotelTechAwards
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Hoteliers voted ALICE as the #1 Staff Collaboration Tools provider in the 2021 HotelTechAwards
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ALICE Service Delivery

HotelTech Logo score
HT SCORE
88 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Help hotel staff work together as one cohesive team instead of in siloed departments. Ensure all requests are met consistently and on time, without radios, paper, pens, or physica...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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Hoteliers voted ALICE as the #1 Staff Collaboration Tools provider in the 2021 HotelTechAwards
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Hoteliers voted Lodgistics as the #1 Staff Collaboration Tools provider in the 2021 HotelTechAwards
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Lodgistics

HotelTech Logo score
HT SCORE
74 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Lodgistics is an ecosystem of modules that will help streamline your property by better connecting your departments. Our customizable cloud-based hotel management platform optimiz...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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Hoteliers voted Lodgistics as the #1 Staff Collaboration Tools provider in the 2021 HotelTechAwards
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Hoteliers voted HelloShift as the #1 Staff Collaboration Tools provider in the 2021 HotelTechAwards
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HelloShift (Staff)

HotelTech Logo score
HT SCORE
74 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Award-winning staff collaboration with notes, tasks, checklists, service recovery, preventive maintenance, lost and found, sales, and more. Upgrade to add Guest Messaging in the s...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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Hoteliers voted HelloShift as the #1 Staff Collaboration Tools provider in the 2021 HotelTechAwards
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Hoteliers voted Flexkeeping as the #1 Staff Collaboration Tools provider in the 2021 HotelTechAwards
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Flexkeeping (Hotel Operations Platform)

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HT SCORE
72 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Your team can exchange information, resolve issues, and ensure things get done. When a task is created, all relevant departments are automatically notified to organize the workflo...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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Hoteliers voted Flexkeeping as the #1 Staff Collaboration Tools provider in the 2021 HotelTechAwards
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Hoteliers voted Beekeeper as the #1 Staff Collaboration Tools provider in the 2021 HotelTechAwards
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Beekeeper (Digital Workspace)

HotelTech Logo score
HT SCORE
72 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Beekeeper is an award-winning mobile communication platform for non-desk employees. We believe that every employee deserves to be happy at work and happy employees help their comp...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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Hoteliers voted Beekeeper as the #1 Staff Collaboration Tools provider in the 2021 HotelTechAwards
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Hoteliers voted Hoxell as the #1 Staff Collaboration Tools provider in the 2021 HotelTechAwards
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Hoxell

HotelTech Logo score
HT SCORE
70 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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1. Thanks to Hoxell, you will be able to manage and monitor the whole operational flow of your staff and the travel journey of your guests, offering a real frictionless, hyper-per...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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Hoteliers voted Hoxell as the #1 Staff Collaboration Tools provider in the 2021 HotelTechAwards
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Hoteliers voted INTELITY as the #1 Staff Collaboration Tools provider in the 2021 HotelTechAwards
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INTELITY GEMS

HotelTech Logo score
HT SCORE
67 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Geography: Regional
Geography: Global Verified Customer Support: Yes No
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Hoteliers voted INTELITY as the #1 Staff Collaboration Tools provider in the 2021 HotelTechAwards
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Hoteliers voted Akia as the #1 Staff Collaboration Tools provider in the 2021 HotelTechAwards
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Akia Team Chat

HotelTech Logo score
HT SCORE
64 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Team chat streamlines hotel communication to drive faster outcomes for guests. You can quickly send messages or snap photos of things that need attention from the relevant departm...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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Hoteliers voted Akia as the #1 Staff Collaboration Tools provider in the 2021 HotelTechAwards
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Recent Staff Collaboration Tools Articles

Mobile Communication Tools Connect Teams at InterContinental Miami

by
Austin Sandmeyer
1 year ago

With over 600 employees over 33 departments, InterContinental Hotels & Resorts, Miami, FL sits in the heart of Miami’s downtown business district with a breathtaking view of Biscayne Bay. As a luxury bay-front property, the hotel is a popular destination for vacationers and business travelers alike; the property hosts events ranging from weddings to large conventions. To better facilitate the hotel’s mission of providing guests with the ultimate guest experience, InterContinental Miami needed to find a mobile-first communication platform that could reach every single employee, no matter the department or whether they used email. Top priorities considered when assessing workforce communication solutions for the hotel included ways to: - Improve hotel operations - Promote and reinforce corporate communications and company values - Better connect and engage the property’s workforce   An Employee Communications App for Hospitality Management InterContinental Miami now has a streamlined, engaging, and mobile solution for hotel operations and team communication. In dedicated Beekeeper communication streams, colleagues post company updates, birthdays, work anniversaries, benefits information, new hire announcements, and more. Another communication stream posts available positions and referral rewards, as well as educational growth and training opportunities. Facilitating two-way communication via their employee app, rather than solely top-down, gives everyone a voice within the hotel.   Communication Tools for Hotel Workforce Shift Scheduling Hotel employees work in shifts, making scheduling a notorious challenge. Many departments at the Miami property, such as housekeeping and the minibar, use Iconic to send PDF schedules weekly through campaigns. From a managerial perspective, this has been incredibly useful because they don’t have to check up on employees to make sure they know when they’re working. From an employee perspective, they love the freedom to access their schedule from anywhere and without waiting for a reply from their manager. "The Beekeeper team is wonderful! My Customer Success Manager always has an answer and if he doesn’t, he figures it out and responds very quickly. He never says no and solves all my issues. Just this week I came to him with a big idea that hadn’t been done before and he’s already working on figuring it out. The team makes anything feel possible." – Jozenia Cruz Human Resources and Talent Engagement   Mobile Solution for Hotel Crisis Communications Amidst the chaos of Hurricane Irma, management used Beekeeper’s employee communication app to keep hotel employees informed about the storm. Despite inconsistent cell reception, Wi-Fi was faster and more reliable, ensuring communication throughout the natural event stayed consistent. Before the hurricane, the team provided storm updates, closures, safety precautions, lists of necessities, and made sure emergency contacts were up to date. During the hurricane, a chat campaign was sent to every colleague with the number for the Emergency Employee Hotline, along with other helpful information. After the hurricane, Beekeeper’s communication tools continued to prove invaluable as InterContinental Miami updated team members on impacted hotel operations and when they could safely return to work.

How Mobile Technology Elevates Hotel Communication and Operations

by
Austin Sandmeyer
1 year ago

Just as the hospitality industry builds memorable experiences according to guest needs, hotel communication systems and technology solutions should do the same for you and your workforce. A few weeks ago, Beekeeper teamed up with leaders from two of our business partners, Jos Schaap, CEO and Founder of StayNTouch and Erica Rich, Senior Hospitality Marketing Strategist at Revinate, to lead a webinar on how the hospitality industry can best leverage mobile technology in hotels. Despite the proliferation and availability of mobile technology, many hotel operations continue to rely on outdated methods of team communication. Together, panelists shared ways to improve guest experience in hotels through enhancing operations and employee experience – and that mobile team communication is the definitive catalyst for best delivering on these goals.   The Impact of Mobile Team Communication on Hotel Departments How do mobile solutions improve hotel team productivity and operations? A mobile hotel PMS such as StayNTouch, or as Jos Schaap rightly referred to them, “the heart of your hotel,” can run on smartphones or other mobile devices, giving hotel employees access on-the-go. Hotel staff can easily assign tasks to specific employees and quickly communicate with other departments instantly. These specific uses cases are especially tangible and compelling in terms of ROI: - Immediate notifications. No more printed out, or pen and paper announcements. - Housekeeping can turn rooms over more quickly. Most guests simply leave in the morning without staff contact. There’s no way of knowing when the room is ready to be cleaned. With faster occupancy updates, the room conversion process is made more efficient. - Improved access of guest information. Real-time, mobile team communication means better personalization of guest experience and management of expectations.   Increased Employee Communication Positively Impacts Guest Satisfaction Scores Workforce turnover is substantial in the hospitality industry. Most hoteliers focus on the “holy grail” of guest experience, which is of course paramount. However, the focus on employee experience is just as vital in order to keep hotel employees happy and on your team. Relationships with coworkers matter, and they impact guest experience more than you might think. Hotel employees shouldn’t have to live with the uncertainty of wondering what’s going to happen at the property on a day to day basis. There are many lost opportunities in the hospitality industry when it comes to the connection between hotel guests and employees, but investing in employee communication with a mobile team communication appprovides the following benefits. 1. Allows for consistent, daily information sharing across shifts and hotel team 2. Creates a highly-visible platform to illuminate best practices 3. Facilitates recognition of hotel workforce high achievers   "The experience at a property makes or breaks a guest’s stay. That experience is dependent on the human interactions with your staff as soon they walk in the door of your hotel. If you set your employees up for success, so that they are happy, engaged, and loyal to your hotel, you stand a much better chance of delighting a guest."   Improve Hospitality Operations with Digital Mobile Solutions On the guest-facing side, there are many ways to digitize and improve hotel operations in ways that benefit both hotel workers and guests alike. A CMS like Revinate provides a way to remember the best ways to service and stay relevant to them by tailoring their experience to their needs in your hotel. Targeted emails, accessible via their mobile device, can then be sent out that offer a customized menu of activities and upgrades at your hotel according to their preferences. Mobile hotel communication systems also give your hotel a distinct brand advantage; consumers view mobile-savvy companies and technologies more favorably.

Streamlining the Operations of a Hotel Maintenance Department

by
Lillian Connors
3 weeks ago

Maintenance staff are the red blood cells of every successful hotel. Without their dedication and coordination, any hotel would lose first guests, then revenue, and soon be forced to shut down. Of course, the first thing a visitor sees are the friendly and chatty desk clerks whose job it is to check guests in and handle the payments. Then, there is the housekeeping service, who make the rooms up every morning. However, it’s the preventive maintenance staff that provides an invisible hand that makes the operation of such a complex system possible. Preventing bad scenarios Trapped guests thumping on the broken elevator door isn’t a desirable image in any hotel. Why wait till you’re full to the rafters to hear about the cable television issue? Hotel managers are aware that it’s much better to prevent breakdowns before they occur than to wait for guests to complain. Accordingly, their job is to make sure the maintenance department performs routine checks of all the major systems such as heating, AC, plumbing, cable and Wi-Fi. Tackling safety issues While replacing a single burned out bulb is relatively fast and clean, tackling a bigger electrical issue may require staff marching back and forth down the hallways, trying to figure out the component that short-circuited. It is on the maintenance team to ensure smooth operation of the hotel by running weekly, monthly and yearly preventive checks, replacements and repairs. In many ways, they are responsible for the guests’ safety by regularly changing air filters and making sure smoke and carbon monoxide detectors have functioning batteries. They are also in charge of the locks on the main entrance, bedrooms, conference rooms and areas that need secure access. Cleaning pool filters and taking care of tripping hazards such as raised carpet edges or dislodged floor tiles is also in their purview. Handling repairs If one of the systems mentioned above go out, the consequences can be disastrous, as sometimes the whole floor or even the entire hotel can be affected. If the whole building blacks out, aside from ensuring a speedy recovery, you need to deal with disgruntled guests and spend money on finding them other accommodations. It’s up to a highly trained and experienced maintenance crew to localize the emergency as quickly as possible and prevent a huge loss. A good hotel maintenance crew needs to be able to repair all of the major systems in the building without external help. Maintaining curb appeal Even though, today, a huge number of hotel bookings are made online, with users browsing only through the beautiful photos provided by the hotel PR department, a hotel was and will continue to be a walk-in business. In this sense, the first thing a potential guest notices about a hotel is the exterior of the facility. This is the reason why the maintenance staff needs to pay close attention to the building, the parking lot and especially the landscaping. Signs of neglect such as chipped paint, litter and fallen leaves and other debris can diminish a hotel’s reputation. In order to perform these tasks, a hotel’s staff relies on a range of supplies and equipment like power washers and leaf blowers while a multi-purpose telehandler is indispensable in lifting heavy equipment to high places. Their interchangeable attachments make them suitable for a wide range of tasks. Beauty is in the eye of guest Big hotels usually hire subcontractors for periodic overhauls that involve painting, wallpapering and relaying carpets. However, it’s on the hotel’s maintenance department to carry out minor aesthetic touch-ups. When a luggage cart scrapes against the corner or rips the wallpaper, maintenance is there to make it right. Hotel maintenance teams need professionals experienced in various trades and beautification skills such as painters, glaziers, carpenters, etc. Customer calls Murphy never sleeps in the hotel business. A television remote may not work in room 305, the hot tub may not make enough bubbles in room 103. When a sofa bed mechanism jams, or the water shower goes cold at 3 a.m. guests will call maintenance to solve their problems. Unless you want to deal with an angry guest in the morning desk shift, make sure the crew is on a 24h standby for maintenance calls. While hotel reviews focus on great food and Egyptian cotton sheets, most guests are unaware that their comfort hugely depends on an invisible workforce of hotel maintenance staff whose job is to make every faucet (pardon the pun) run properly. If these people remain unseen, it means they are doing a good job.

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Recent Staff Collaboration Tools News & Community Updates

SuitePad Partners with hotelkit to Boost Staff Response Time to Guest Requests

SuitePad
3 days ago

By incorporating hotelkit’s innovative technology, SuitePad is looking to help improve the speed of response to guest requests placed via its tablets – with notifications passed directly to those staff who are able to action them.The aim of SuitePad’s offering is to increase both guest satisfaction and hotel efficiency, operating as a convenient, one-stop concierge. Its in-room guest tablets act as digital guest directories, enabling access to key hotel services, including F&B ordering, laundry services, in-room entertainment, control of room cleaning services, and all-important information on hotels and their surrounding areas. With hotelkit’s integrated technology, any requests made via the tablets will be responded to far more quickly.     Furthermore, its functionality allows recipients to not just share guest messages, but it also allows them to discuss it behind the scenes in a comments section/@-function – enabling them to deliver a more personalised, tailored experience through enhanced communication. Messages can also be sent to groups of employees, thereby increasing the chance of a swift response – with users easily able to accept or decline requests.As a hotel operations platform, hotelkit looks to streamline internal communications and processes. Staff will be using the platform for other day-to-day tasks, with the integration now meaning that messages from Suitepads will appear in their usual hotelkit work environment, making it easier for the staff to manage. Moritz von Petersdorff-Campen, Co-Founder and Managing Director of SuitePad, said: “SuitePad is designed to improve the guest experience and by partnering with hotelkit, we aim to make response times to guest requests that bit quicker – thereby doing more to improve their experience during their stay. What hotelkit delivers offers a perfect solution for us and we’re excited to partner with them as it helps to add yet another layer of enhancement to our services.”Marius Donhauser, Founder & CEO of hotelkit, said: “hotelkit is all about making the work life of a hotel employee as easy as possible by streamlining internal communication and processes. Thanks to the interface with SuitePad, even the communication with guests can now be handled quickly and easily within one platform. Various requests posted by the guest within SuitePad are directly forwarded to the responsible team member within hotelkit to ensure a quick and smooth completion. Which leaves everyone happy – guests and hotel teams.”

Benchmark Resorts & Hotels and Maestro PMS Continue Growing Together Over Two Decades

Maestro PMS
3 weeks ago

“Coming together is a beginning; keeping together is progress; working together is success.” These words, spoken by American industrialist and business magnate Henry Ford, are the ideal representation of the two-decade relationship between Benchmark®, a global hospitality company, and Maestro, the preferred browser based cloud and on-premises property-management system for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups. “Benchmark has been operating with Maestro PMS for many years,” said Anthony Gaeta, Benchmark SVP of Technology. “They were a good fit for our diverse multi-property portfolio back in 2000 when our partnership began, and they are an even better fit for our expanded global enterprise today. Not only does Maestro keep up with our technology demands from a security perspective, but they continually evolve as our requirements change.” “Operating in our own managed private cloud makes it extremely easy for us to onboard properties as we add new hotels and resorts to the system,” he said. “The Benchmark corporate team knows the full functionality of the Maestro PMS quite well. Add to that the efficiency and responsiveness of Maestro’s on-boarding teams, and we can get a property transitioned in short order. This, together with the built-in learning materials and live chat help, has made it extremely easy for us to assist new front desk employees with training and orientation.” Mid pandemic, Benchmark converted all properties from Windows to the Maestro Web Browser Version to have a consistent look and feel across all properties. This is a big advantage because it is enabling the independent operator to transition people from property to property quickly as human resource demands change. “Having this level of consistency at all hotels running on Maestro helps us create greater efficiencies, and it also aids with taskforce management,” Gaeta said. “The Maestro Web Version also improves the delivery of the solution via a secure web browser connection over the Internet to our properties, keeping the system performance optimal and reliance on our IT teams lighter.” It was during COVID that Maestro really shined, Gaeta said. The company’s mobile housekeeping app, for example, proved to be a game changer for many properties. Running on any mobile device including iPhone, Android, Windows Handhelds, and tablets, and integrated into Maestro Front Office, the mobile housekeeping app is being used by Benchmark resorts and hotels to remotely update room status (attendant in room, vacant/occupied, clean/dirty, etc.). Maestro’s soft-check-in feature works well with the housekeeping app, allowing guests whose rooms are not ready to use on property amenities and charge these to their stay while their room is being prepared. When a room is ready to be occupied, the system automatically triggers a text message to the registered guest stating: “Your room is now available. Please come by the front desk to pick up your keys.” The app also protects staff by controlling the availability of rooms and setting a configurable 48-hour time buffer between the time a guest departs and the next guest arrives. During the height of the pandemic, this was especially important, as housekeepers did not have to enter a previously occupied room until it sat vacant for 48 hours ensuring that contaminants are contained and have had time to dissipate before disinfecting and sterilizing surfaces. Gaeta said Maestro’s contactless tools, such as online registration and pre-check in, digital registration card, pre-payment portal, mobile express check out, spa activities intake form, and text messaging for guests are also proving to be invaluable to staff who prefer to put some distance between themselves and guests for personal safety. Adopting the latest mobile check-in tools is next on Benchmark’s list of considerations as the company evaluates guest experience demands at its properties.   Strong Support, Solid Integrations “Maestro’s support during COVID did not waiver,” Gaeta said. “For hotels that remained opened, Maestro was there, always ready to assist. It was reassuring to everyone, especially those working from home. When recently bringing on more Benchmark managed properties, such as Spruce Point Inn and the Texas A&M Hotel and Conference Center, the ability for us to be self-managed in our private cloud and access Maestro securely via web browser was enormous.” “Another critical component of working with Maestro is the solution’s ability to interface to other third-party vendors, such as Agilysis Infogenesis POS, ALICE, Amadeus/Delphi Sales & Catering, ASSA ABLOY/VingCard, Cendyn/Revintel, Micros, OneStream™, Sabre/Synxis, SALTO Keylock Systems, Shift4, TravelClick, Zingle and others,” he said. “There was never a point during COVID that we had to worry about our PMS or its ability to connect with other peripheral property systems. As a global hospitality company, we are committed to implementing technologies that will protect our staff and keep our guests safe from the moment they book to the time they leave our hotels. Maestro is key to helping us honor that commitment.” The following Benchmark properties representing 2,224 rooms are relying on Maestro Front Office for Dynamic Yield Management, Advanced Group Management, GDS/OTA Integration, Central Reservations, eCRM, Guest Profiling, Concierge, Housekeeping, A/R, Analytics, and more: Chaminade Executive Conference Center, Costa D’Este, Edith Macy Conference Center, Heldrich Plaza, Hotel Contessa, Hotel Cardozo, Snow King Resort, Spruce Point Inn, Stonewall Resort, Texas A&M University, University of Chicago Rubenstein Forum and Quadrangle Club, and Verizon Basking Ridge. “When a global hotel company of Benchmark’s caliber remains a satisfied customer for more than 20 years, it speaks volumes about our technology and support,” said Warren Dehan, Maestro President. “This hotel company is dedicated to creating unique experiences for discerning travelers. Even though no two properties are alike, it is important that Maestro PMS delivers consistency on the back end to ensure a frictionless guest experience from booking to express check out and everything in between. We are honored to call Benchmark a 20-year customer and we can’t wait to see how our relationship evolves and technology demands change as travel resumes and the industry stabilizes in the weeks and months ahead.”

Soaring Eagle Casino & Resort to Transform Guest Experience with Full INTELITY Platform

INTELITY
2 months ago

INTELITY®, the developer of hospitality's most comprehensive guest experience and staff management platform, announced today a new deal with Soaring Eagle Casino & Resort in Mount Pleasant, Michigan. The renowned property will implement the entire INTELITY platform, including a branded mobile app, mobile check-in, mobile key, in-room tablets, and GEMS®, INTELITY's staff suite. With the full platform in place, Soaring Eagle Casino & Resort will use the INTELITY platform to connect with guests and players before, during, and after their visit. Owned and operated by The Saginaw Chippewa Indian Tribe of Michigan, Soaring Eagle Casino & Resort is one of the top 50 casino-resorts in the United States, according to TripAdvisor reviews. With nine restaurants, an expansive spa facility, and over 500 newly-renovated guest rooms, the resort offers an upscale, family-friendly experience for all types of travelers. Meanwhile, the expansive 210,000-square-foot casino facility offers players thousands of slot machines and the widest variety of floor games available in the Midwest. The INTELITY platform's mobile app and in-room tablets are set to dramatically alter the guest experience at Soaring Eagle, delivering an unparalleled level of convenience for visitors at the property. Using the app or tablets, guests will be able to access hotel information, order in-room dining, make spa and restaurant reservations, contact staff with special requests, and select contactless service—accessing anything they need during their stay with ease. They'll also be able to use the app to check in when they arrive, use their smartphone as a room key throughout their stay, and check out on either the phone or tablet when they're ready to depart. "We couldn't be more excited to partner with Soaring Eagle Casino & Resort," said Ben Keller, INTELITY SVP of Sales. "This stunning resort has so much to offer guests—and now travelers will be able to access it all in just a few taps thanks to the INTELITY app and in-room tablets. That's exactly the kind of modern, contactless experience guests are coming to expect in 2021." Meanwhile, the resort itself will be able to leverage the INTELITY platform as a key connection point between the resort and the casino floor, sending guests targeted offers and notifying them of special events, helping drive guest engagement and revenue. At the same time, GEMS® will automate procedures and save valuable staff time—ensuring staff can remain focused on guest service, rather than administrative tasks. "At Soaring Eagle Casino & Resort, we've long prided ourselves on delivering an exceptional standard of service, but implementing the INTELITY platform will allow us to raise the bar even higher," said Amy Gates, Director of IT at Soaring Eagle Casino & Resort. "Between the self-service technology it provides to guests and the operational automation it offers staff, we'll be able to exceed expectations and elevate the guest experience in a new way."

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Staff Collaboration Tools Category Overview

What is staff task management and operations software?

Hotel staff are scattered around time and location -- different shifts, floors, departments, and properties -- and are highly reliant on traditional forms of communication like log books, memos and two-way radios. Staff Collaboration platforms bring everyone on the same page within a digital environment, increasing staff productivity and providing cost savings through operational efficiency. The real-time visibility into hotel operations means no more dropped tasks, miscommunication, or expensive mistakes.

For info on hotel operations software trends, questions that you should ask vendors and more download the 2020 Hoteliers Guide to Staff Task Management Software
 

How can hotel management software improve hotel operations and profitability?

Hotels are operations heavy and communication is key. In the past, hoteliers had to be on-site to read through logbooks, flip through binders, navigate countless post-its, and track down line staff to understand what was happening in their hotels. Slow, inefficient, error-prone communication often led to miscommunication and dropped tasks. Such ad hoc communication was inefficient and expensive and depressed guest satisfaction. With staff collaboration and task management software, hotel teams work together in real-time and hoteliers can monitor hotel operations 24/7 from any location. Because they are always in the loop with an accountable platform, hotel teams can catch costly mistakes before they happen. And reporting features allow managers to monitor performance and improve hotel operations.
 

What are the most important features of hotel operations software and specifically task management solutions?

  • Simple Communication - Social media style features like notes, tags, mentions, and comments facilitate quick communication and collaboration among hotel teams. 
  • Task Management - Add accountability and track-ability to ensure timely completion by staff. 
  • Alerts / Notifications - Prevent costly mistakes and missed deadlines. In-App Translation Promote collaboration among multilingual staff. 
  • Checklists - Automatically alert shifts and departments of routine duties to ensure nothing is overlooked. 
  • Reporting - Spot trends and identify opportunities to improve.

 

What KPIs can staff task management software improve at my hotel?

  • Operational Efficiency - Saves time by integrating staff communications on one platform. Guest Satisfaction -  Guest needs, requests, and complaints are visible and acted upon in a timely fashion. 
  • RevPaR - Chat with website visitors and leads entered by Front Desk and collaborated on with Sales team leads to more revenue. Direct communications with guests via chat widget and text messaging leads to more direct bookings.

 

Who are some popular staff collaboration software providers?

 

What is the typical pricing for hotel operations software?

Most staff collaboration platforms offer Software as a Service (SaaS) subscriptions with monthly and yearly options. Pricing can be a flat rate or tiered by the number of rooms or users.  Cloud-based, self-service solutions start around $1 per room per month. This price point appeals most to select and limited service branded and independent hotels. At this price point there are no intensive customization or integration requirements. Premium vendors often offer features that the hotels must pay for but staff do not use. Enterprise solutions can cost tens of thousands of dollars per year, with added fees for implementation and training. Casinos and large resorts with very specific requirements may benefit from an on-premise enterprise solution that offers customized features and extensive training.
 

How long does it usually take for a hotel to implement new hotel operations software?

Depending on the nature of the platform and culture of the hotel, installation and configuration can take from one hour to a month. Some platforms require extensive training with intensive setup of hard-coded functionality before launch. Other platforms use a faster learning-by-doing approach with customizable functionality that can be implemented on an ongoing basis. Platform adoption speed is accelerated when a stakeholder within the hotel champions the change, versus when teams adopt the platform at their own pace.
Staff collaboration software is typically very user-friendly and easy to learn. Some solutions feature social media tools that people use every day, so staff can get up and running instantly. Other platforms have a variety of modules each with different functionality and an inherent slower learning curve. Often training can be self-guided. There is no downtime, and no integrations are required.
 

How do I know when it’s time for my hotel to move onto new hotel operations software?

Digital messaging is the future, and the future is now. As more consumers turn to text and chat as the communication channels of choice, hotels need to adapt or risk being left behind. At the same time, hoteliers need to ease off their dependency on paper-based memos, forms, logbooks, checklists, and phone calls for internal communications—they are inefficient, hard to track, and easily misplaced. Today, everything should be digitized so that it’s accessible and trackable from any device or location. This includes policies and procedures, schedules, task lists, and contact lists. A staff collaboration platform solves all of these problems and more, and staff can be up and running in a matter of hours.

For info on hotel operations software trends, questions that you should ask vendors and more download the 2020 Hoteliers Guide to Staff Task Management Software