The complete cloud hospitality platform
HotelKey PMS
4.6 (31 REVIEWS)
Ranked 30 (out of 314) in Property Management Systems
Next Generation Hospitality Platform
89% recommended by 35 hotels
HotelKey PMS Alternatives
Not sure if HotelKey is right for your hotel? Here are similar Property Management Systems vendors that could be a good fit for your hotel:
Capabilities
GuestPad
GuestPad
Utilize a guest-facing tablet at your front desk and allow guests to take control of their check-in. The GuestPad allows guests to upgrade their rooms, select add-ons to enhance their stay, pick their desired room based on your property's floor plan, and sign the registration card on the screen.
Endless Customization Capabilities
Capability to Manage on Multiple Devices
Housekeeping & Maintenance App
Features
Accounting & Finance
Marketing & Ecommerce
Administration & Configuration
Customer Management
Front Office
Groups Management
Guest Experience
Housekeeping
Payments
Reservations Management
Revenue Management
Taxes & Compliance
Support & Training
Food & Beverage
Spa
Available Add-ons & Modules
HotelKey Event Management
Event Management SoftwareRecommended by
Achievements
This vendor's trending score is rising, HotelKey PMS is the #20 most trending product in the Property Management Systems category (out of 314) and the #473 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreHotelKey’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceHotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Compare HotelKey to Top Alternatives
The complete cloud hospitality platform
Powerful. Intuitive. Unified. One platform to run your property.
OPERA Property Management Suite - from independents to global brands, OPERA is the flexible, configurable, intuitive solution to manage your entire operation
Popularity by Segment
Size
2 | X-Small (1-9 room)
4 | Small (10-24 room)
12 | Medium (25-74 room)
14 | Large (75-199 room)
3 | X-Large (200+ room)
Country
32 | United States of America
3 | Canada
Type
28 | Motels
24 | Bed & Breakfast & Inns
23 | Limited Service & Budget Hotels
10 | Airport/Conference Hotels
9 | Boutiques
9 | City Center Hotels
8 | Branded Hotels
7 | Resorts
3 | Luxury Hotels
1 | Casinos
1 | Extended Stay & Serviced Apartments
1 | RV Parks & Campgrounds
1 | Vacation Rentals & Villas
Region
35 | North America
Category
31 | Property Management Systems
15 | Hotel Management Software
1 | Hotel Restaurant POS Systems
Hotelier Rating
Hoteliers like HotelKey for its user-friendly interface, enhancing staff efficiency and onboarding. Its configurability meets unique business models and properties, improving operational management. The mobile integration allows real-time tracking, which boosts productivity. However, it has limitations in revenue management and reporting, and occasional bugs can disrupt daily functions. Overall, its blend of ease of use and robust functionality can increase revenue and improve customer experience.
AI-generated from the text of customer reviews
Looking for specific info?
Love the Hotel Key APP
INN Keeper from 10 to 24 room Bed & Breakfast & Inn in San Clemente (United States of America)
Hotel Key Implementation
Director of Revenue Management from 1 to 4 room Luxury Hotel in Orlando (United States of America)
Easy to use PMS
Account Manager from 100 to 199 room Bed & Breakfast & Inn in Boynton Beach (United States of America)
Easiest PMS System ever
Owner from 25-49 room Limited Service & Budget Hotel in Bend (United States of America)
We like all reports, easy to operate, there is three way to check in customers.
owner /manager from 100 to 199 room Bed & Breakfast & Inn in Gorham (United States of America)
A PMS System That Simplifies Operations
Owner from 75-99 room Bed & Breakfast & Inn in Milpitas (United States of America)
Most Reliable PMS system
Owner from 75-99 room Bed & Breakfast & Inn in Moab (United States of America)
The consultants are great
Property management from 10 to 24 room Bed & Breakfast & Inn in Ledyard (United States of America)
Not full full service city hotels.
Director of rooms from 100 to 199 room Bed & Breakfast & Inn in Boston (United States of America)
It’s best.
Owner. from 100 to 199 room Bed & Breakfast & Inn in Redwood City (United States of America)
Expert Q&A and Partner Recommendations
Submit RecommendationWhat does this product or service do well?
HotelKey stands out as a user-intuitive property management platform, designed to optimize workflows with efficiency. This cutting-edge solution liberates hoteliers' valuable time and empowers them with the capability to concentrate on what truly matters—seamless and meaningful interactions with guests. With its streamlined processes and intuitive interface, HotelKey not only enhances operational efficiency but also elevates the overall guest experience, ensuring that your focus remains where it should be.
Showing all answers to: "What does this product or service do well?"
What differentiates this product or service from the competition?
HotelKey distinguishes itself from competitors in several different ways, some being: Guest Centric Focus, Efficient Workflows, Innovative, Reliable, Customizable, Security of Data, Continous Innovation and Customer Support
Showing all answers to: "What differentiates this product or service from the competition?"
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
If you want your back-office and front-office to be more efficient, this is the product for you. For those seeking to maximize efficiency even further, explore our APIs seamlessly integrated with Accounting Systems like M3, unlocking an unparalleled level of streamlined performance.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
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HotelKey has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2024
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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