Accounting & Finance

4/5 features

Direct billing
RevPaR & ADR Reports
Multi-currency
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.
Automated night audit

Marketing & Ecommerce

4/5 features

Guest Communication (SMS Messaging)

The ability to communicate with your guests via text messaging | improves quality of guest experience and communication.
Native Email Marketing

Send highly targeted marketing emails to previous guests. Native to the system, ability to segment the database and create tailored email. Features include: campaigns, segmentation, drag-n-drop builder, transactional emails
Guest profiles
Guest CRM
Gift Vouchers
Channel Manager
Booking Engine

Eliminate the need for a separate booking engine vendor and serve live inventory from your PMS right into your booking engine.
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.

Administration & Configuration

4/5 features

Centralized user & role management
Multi-lingual

Customer Management

4/5 features

Guest Communication (SMS Messaging)

The ability to communicate with your guests via text messaging | improves quality of guest experience and communication.
Guest profiles
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.

Front Office

4/5 features

Mobile Device Notes & Tasks (Voice-to-Text)

Via a button in the notes field in the guest profile or reservation the staff can speak voice-to-text messages for guest or reservation notes. The GM/staff is in the breakfast room or somewhere around on the estate, he engages with guests and learns different things about them. The person won't rush back to a desktop to enter this information into the PMS, however they are usually carrying their mobile phones. With voice, they can launch the PMS on their mobile, speak into it and add a comment that is relevant for the reservation or the guest profile based on their recent engagement with the guest.
Mobile App
Automated night audit
Calendar view
Multi-lingual
Task Management

Attach automated and custom-made tasks to reservations to easily track jobs and keep guests happy.
Automated reminders

Failed settlements and payment request tasks are automatically created so you don’t miss guest payments.
Guest profiles
Tablet/Kiosk Check-in

Guests can skip the reception queue check in via a tablet, on their own or with the help of one of your team.
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

Groups Management

4/5 features

Group functionality
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

Guest Experience

4/5 features

Integrated ID & Passport Scanner

Effortlessly scans multiple passports and ID’s Contactless technology for improved hygiene Eliminates transcribing errors Improved safety: The identity document never leaves the guest’s hands Eliminates the need for copies and storage
Digital Registration

Guest can sign digital registration forms on a mobile device. The signature is automatically stored to the database. Faster check in, location independent, contactless.
Guest App

Put your guests in control of their experience from the moment they book, with a range of guest services from messaging, hotel services, request management, upsells and more.
Online Check-in

You check in online for a flight, why not for a hotel? Digitize your registration process to enable guests to check-in before they arrive to streamline the guest experience, eliminate the need to ask guests for payment upon arrival and reduce wait times and queues at the front desk.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.
Guest Messaging

Make it easy for your guests to contact you during any part of their stay with real-time messaging. Eliminate annoying phone hold times, respond to requests faster and provide outstanding service,.
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.
ID Scanning & Registration Pre-fill

Scan IDs to automatically pre-fill guest information
Lobby Kiosk

Give guests the choice to check themselves in as part of a contact-free experience. Typical features include: digital registration cards, passport scanner, integrated payment terminals, door lock integrations and streamlined self-check-out.

Housekeeping

4/5 features

Housekeeping module
Housekeeping Mobile App

Enable housekeeping team members to view assignments, track points coverage/daily progress, update room statuses and more all from their mobile device.
Real-Time Status Updates

Update reservations or create tasks within the app for immediate internal visibility.
Automated Assignments

Ability to leverage guest arrival and departure details help to prioritize which rooms to clean first.
Real Time Reporting

Ability to track live room status and check in reservations for available rooms. Know which rooms need priority cleaning in order to upsell early arrival.
Shift Planning

Ability to see a workload overview for every housekeeper to create an organized, optimized and efficient shift plan for each team member.
Employee Messaging

Message individual team members or groups to communicate and send updates without having to slow down your team or reach for a radio.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.

Payments

4/5 features

Integrated Payment Terminal & Card Reader

A fully automated card reader integrated with your PMS and Payment Processing System to help with Automation and Seamless Payment Processing
Direct billing
Multi-currency
Payment processing
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.

Reservations Management

4/5 features

RevPaR & ADR Reports
Gift Vouchers
Channel Manager
Integrated CRS
Drag-n-Drop Tapechart

Drag and drop reservations on an easy to use calendar view.
Rate Management

Your rates, your rules. Create and customize product rates and rules to suit your property, including special deals, dependencies, and restrictions.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.
Rules Based Room Assignments

Set rules to optimize your room assignments to fit your property's unique needs. For example, - Assign spaces by floor from top down or bottom up to fill all your floors progressively - Spread out equally, so you have similar amount of reservations on each floor - Assign reservations based on how well they match the customer’s preferred space features
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.

Revenue Management

4/5 features

RevPaR & ADR Reports
Custom rates
Ancillary revenue tracking
Revenue management module
Base Pricing

Easily set up the base price of a rate to ensure minimum space income.

Taxes & Compliance

4/5 features

PCI Compliant
GDPR Compliant
SOC2 Complaint
Tax Configuration

Tax reporting and documentation customized for your regional requirements.

Support & Training

4/5 features

Online 24/7 support

Other

4/5 features

Spa & Wellness Module
EPoS
Reservation management
On premise
Cloud based

We like all reports, easy to operate, there is three way to check in customers.

owner /manager from 50-74 room Bed & Breakfast & Inn in Shelburne (United States of America)

Verified

2 months ago

I like most DNR option. we can train new employee in one day. 24 hours support team. All member are like it and they all are happy to get new system. They are happy to they don't have to pyping just scan id and get all customer data in system.

Share review

A PMS System That Simplifies Operations

Owner from 50-74 room Bed & Breakfast & Inn in Milpitas (United States of America)

3 months ago

What I like most about HotelKey is its user-friendly interface. It is incredibly easy to navigate and operate, making it accessible for users of all levels, even my toddler. Its simplicity enhances efficiency and saves time for hotel staff, ensuring a smooth and seamless experience.

Most Reliable PMS system

Owner from 75-99 room Bed & Breakfast & Inn in Moab (United States of America)

Can’t list one, I like the HotelKey at 100%, the reservations management has been smooth, operations has been smooth, rate management is smooth, what’s more you need?

The consultants are great

Property management from 10 to 24 room Bed & Breakfast & Inn in Shelby (United States of America)

The ability to keep track of all of my clerks and keep track of my daily sales and housekeeping duties.

Not full full service city hotels.

Director of rooms from 100 to 199 room City Center Hotel in Boston (United States of America)

Just that that I am able to login in anywhere but only have to because it makes so many errors.

It’s best.

Owner. from 50-74 room Bed & Breakfast & Inn in Redwood City (United States of America)

9 months ago

This system is the best in hotel industry and can be accessed from cell phone too. I know the iPad app is also very user friendly.

Worse than SABRE.

Night Audit from 75-99 room Branded Hotel in Saint Paul (Canada)

11 months ago

lots of features, reports are plentiful and robust, lots of data points to track stuff you dont really need to track just justify some bean counters job

Products Reviewed

Property Management Systems

Hotel Management Software

What do you like most?

What do you dislike or think could be improved?

Ok to start, I have to log in twice 90% of the time and 50% of those times it takes me to a secondary login page, where i can enter my user name again and without a password it logs me in. The other 50% of the time it logs me in and i am able to get to the first page where you can choose the hotel, click any link and im taken back to the login page. This is how my day starts off everyday. Ok to start, I have to log in twice 90% of the time and 50% of those times it takes me to a secondary login page, where i can enter my user name again and without a password it logs me in. The other 50% of the time it logs me in and i am able to get to the first page where you can choose the hotel, click any link and im taken back to the login page. This is how my day starts off everyday. See how annoying that is. Hotel Key is by far the most bug ridden “software” that i have ever used, with a poor and unreliable bug tracking system. If you wanted to try and debug some of the interface features your self you would not be able to because their source code is a disgrace, and who ever works in the development branch should be ashamed of themselves. I have seen better hello world programs written by a 5 year old, they would have proper formatting and commenting. This looks like it was written by 100 monkeys smashing on a keyboard without a return key unable to use the comment function. That is only the start of the problems, because trying to get help thru zendesk is terrible and not to mention extremely insecure with documented vulnerabilities (https://www.pcgamer.com/fixed-chrome-extension-flaw-could-allow-hackers-to-record-both-your-webcam-and-desktop-feeds/) and known breaches. Hoelkey continued oversea-ing of tech jobs to india is a disgrace and fraught with security issues, india has one of the highest rates of scam centers and one of the lowest rates of prosecution or arrests. I guess this is a criticism of zen desk more so then hotel key but they made the discussion to ship jobs overseas just to save a buck. So back to hotel key then, the feature rich dash board is overwhelming and confusing, ready rooms are not actually available and there is no documentation available to tell me what a ready room actually is. The zen desk online help page has had there links broken for 4 months and it has been brought up by myself multiple times from various forms (calling, emailing, website form, which doesn't have a field for email or contact so no way to communicate back that the problem has been solved) , available rooms can be dirty, and when you ask tech support about this, they say you could mark it clean and sell it so whats the issue there is not a person in the room. Well if a customer went on to our website and booked a room based on the availability that the system says, then shows up i wouldn't have a room that they wanted. The Implementation was a disgrace, the roll out to our hotel included 0 training the limited zen desk documentation was broken before the hotel got the software, we did not get any virtual environments to try stuff on. There was no testing phase, the one good thing was that our implementation guru from hotel key made himself available for the night shift issues for the first couple weeks. There sorting of lists is random, when choosing a rate for a guest the first room has the daily rate first followed by discounted rates, the next type of room will have the discounted rates first and you will have to scroll down for the daily rate, on the public facing website it lists company rates when go to select a room. It lists house accounts from the first to the last day of the month so you have to scroll to the bottom to see current day transactions, with no way to switch this. On said accounts you are able to filter by transaction type (Debit, Credit) which actually means is the account being debited(charges to account) or credited(Payments), tax inclusive and exclusive rates are backwards, buttons sometimes work some times don't, tax exempt status of company rates are on and off. The list goes on and on with end in site. I would not recommend this cr’app to my worst enemy let alone an 'industry peer. How this cr’app has a 93% ratting on this site is beyond me. Update, still no help documentation other than a page they riped from the sales portion of their website. All of their "training modules" have gone missing and they have added buttons that don't work and have no documentation on said button. there report export function now exports in 8.26x11.7 inches which is a papersize from some universe far far away letter size is 8x11.5 globally.

HotelKey provides a very user friendly interface that makes training new staff .

CEO from 5 to 9 room Bed & Breakfast & Inn in Lake Arrowhead (United States of America)

12 months ago

1. USER FRIENDLY 2. EASY TO TRAIN A NEW PERSON. 3. 24/7 instant customer service . 4. Fast and Furious in terms of any hotel software

Not impressed

Owner from 50-74 room Motel in Crawfordsville (United States of America)

16 months ago

Easy access to available features but other than that there is nothing impressive, it takes long time to even print something because user has to click various tabs again and again.

HotelKey

General Manager from 100 to 199 room Limited Service & Budget Hotel in Minot (United States of America)

17 months ago

The Hotelkey system is fairly easy for new employees to learn. Users that have utilized other PMS systems will have no issues.

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Direct billing

RevPaR & ADR Reports

Multi-currency

Transactional Emails (booking, folios, etc)

Automated night audit

Guest Communication (SMS Messaging)

Native Email Marketing

Guest profiles

Guest CRM

Gift Vouchers

Channel Manager

Booking Engine

Transactional Emails (booking, folios, etc)

Centralized user & role management

Multi-lingual

Guest Communication (SMS Messaging)

Guest profiles

Centralized Messaging

Transactional Emails (booking, folios, etc)

Mobile Device Notes & Tasks (Voice-to-Text)

Mobile App

Automated night audit

Calendar view

Multi-lingual

Task Management

Automated reminders

Guest profiles

Tablet/Kiosk Check-in

Payment Requests

Centralized Messaging

Automated Space Optimization

Group functionality

Automated Space Optimization

Integrated ID & Passport Scanner

Digital Registration

Guest App

Online Check-in

Online Checkout

Guest Messaging

Transactional Emails (booking, folios, etc)

ID Scanning & Registration Pre-fill

Lobby Kiosk

Housekeeping module

Housekeeping Mobile App

Real-Time Status Updates

Automated Assignments

Real Time Reporting

Shift Planning

Employee Messaging

Online Checkout

Integrated Payment Terminal & Card Reader

Direct billing

Multi-currency

Payment processing

Payment Requests

RevPaR & ADR Reports

Gift Vouchers

Channel Manager

Integrated CRS

Drag-n-Drop Tapechart

Rate Management

Automated Space Optimization

Rules Based Room Assignments

Transactional Emails (booking, folios, etc)

RevPaR & ADR Reports

Custom rates

Ancillary revenue tracking

Revenue management module

Base Pricing

PCI Compliant

GDPR Compliant

SOC2 Complaint

Tax Configuration

Online 24/7 support

Spa & Wellness Module

EPoS

Reservation management