The complete cloud hospitality platform
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HotelKey PMS
4.6 (31 REVIEWS)
HT Score
75 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
HotelKey PMS
Ranked 25 (out of 316) in Property Management Systems
Next Generation Hospitality Platform
89% recommended by 35 hotels
More than 50% of HotelKey’s reviews come from United States of America.
Bell - AI powered product analyst
I analyzed all of HotelKey’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like HotelKey for its user-friendly interface, enhancing staff efficiency and onboarding. Its configurability meets unique business models and properties, improving operational management. The mobile integration allows real-time tracking, which boosts productivity. However, it has limitations in revenue management and reporting, and occasional bugs can disrupt daily functions. Overall, its blend of ease of use and robust functionality can increase revenue and improve customer experience.
Support
Supportive
Hoteliers often highlight the quality of customer support for HotelKey’s Property Management Systems. They find the availability of support channels like chat, phone, and email to be satisfactory, ensuring that assistance is accessible whenever needed. Feedback indicates that issues are resolved promptly, reflecting positively on the responsiveness of the support team. Clients appreciate the knowledgeable and effective staff, who, through their expertise, manage to address and troubleshoot problems efficiently. The onboarding process provided by HotelKey’s support is also praised, as it significantly aids in easing the setup and training of new users. Additionally, hoteliers commend the helpfulness of available resources such as FAQs, tutorials, and documentation, which further assist them in using the system effectively.
Director of Revenue Management
12 months ago
Verified
... While the system is very configurable, it never hurts to be more configurable. In the case of Hotel Key, the ability to have configurable reporting that gives the user the ability to combine tables that may be located in different "canned ...
See full reviewAutomation
Streamlined
Hoteliers often highlight the promise of automation in HotelKey PMS, expressing enthusiasm for its potential to significantly streamline operations. They specifically note the desire for auto check-in systems, which could enhance guest experience and reduce workload on staff. Users seem optimistic about the prospect of automation simplifying tasks and increasing operational efficiency, demonstrating a clear expectation for future enhancements in this area. However, there is an implied need for effective implementation to realize these benefits fully.
INN Keeper
12 months ago
Verified
... I am hoping in the future to have a auto check in system in place!!! I am all in !!! ...
See full reviewValue
Balanced
Hoteliers often note that HotelKey's Property Management System offers exceptional value for money, particularly highlighting the system's high return on investment (ROI) that justifies its cost. The pricing model is praised for its transparency, with no hidden fees, which provides clarity in long-term financial planning. Compared to competitors, the system's extensive features are seen as well worth the price point. Additionally, the availability of free trials and demos is valued by users for enabling thorough evaluation of the software's capabilities prior to purchase.
Director of Revenue Management
12 months ago
Verified
... Hotel Key's Property Management System is one of the most configurable systems in the market. For a complex property like Evermore Orlando Resort, it has been absolutely vital to add functionality that accommodates our unique ...
See full reviewFunctionality
Balanced
Hoteliers often praise the Hotel Key's Property Management System for its high level of functionality. This system is recognized for effectively managing core tasks such as booking and reporting with reliability, showing minimal bugs or downtime. It is noted for its strong scalability, accommodating growth by supporting additional users and properties as needed. The system includes comprehensive features that meet or exceed expectations, and its capability for customization allows hoteliers to adapt workflows, templates, and dashboards to suit their unique needs. Additionally, it excels in automation, streamlining tasks like billing and reporting, which enhances operational efficiency. The reporting tools provide actionable and easy-to-interpret insights, making them valuable for business analysis. Furthermore, the system's global features, such as support for multiple languages and currencies, are beneficial for international operations.
Director of Revenue Management
12 months ago
Verified
... Hotel Key's Property Management System is one of the most configurable systems in the market. For a complex property like Evermore Orlando Resort, it has been absolutely vital to add functionality ...
See full reviewDirector of Revenue Management
12 months ago
Verified
... Hotel Key's Property Management System is one of the most configurable systems in the market. For a complex property like Evermore Orlando Resort, it has been absolutely vital to add functionality ...
See full reviewDirector of Revenue Management
12 months ago
Verified
... Hotel Key's Property Management System is one of the most configurable systems in the market. For a complex property like Evermore Orlando Resort, it has been absolutely vital to add functionality ...
See full reviewHoteliers Most Frequently Mention
What Types of Hotels HotelKey is Popular For
Size
14 | Large (75-199 room)
12 | Medium (25-74 room)
4 | Small (10-24 room)
3 | X-Large (200+ room)
2 | X-Small (1-9 room)
Country
32 | United States of America
3 | Canada
Type
24 | Bed & Breakfast & Inns
9 | Boutiques
9 | Branded Hotels
1 | Casinos
9 | City Center Hotels
10 | Airport/Conference Hotels
1 | Extended Stay & Serviced Apartments
24 | Limited Service & Budget Hotels
4 | Luxury Hotels
28 | Motels
7 | Resorts
1 | RV Parks & Campgrounds
1 | Vacation Rentals & Villas
Region
35 | North America
Category
31 | Property Management Systems
15 | Hotel Management Software
1 | Hotel Restaurant POS Systems
Didn’t find what you were looking for?
What is HotelKey?
Founded in 2015 | Headquarters in Carrollton (United States) | 150 employees
HotelKey PMS is a sophisticated property management system designed to streamline hotel operations and enhance efficiency. Tailored to meet the unique needs of various business models and properties, HotelKey PMS boasts a user-friendly interface that simplifies staff training and accelerates onboarding processes. Its powerful configurability allows hotels to optimize their operational workflows, resulting in improved management and seamless day-to-day functions. Mobile integration features enable real-time tracking, further boosting staff productivity. While it may have limitations in revenue management and reporting, HotelKey PMS's overall functionality can help increase revenue and elevate the guest experience.
HotelKey PMS Alternatives
Not sure if HotelKey is right for your hotel? Here are similar Property Management Systems vendors that could be a good fit for your hotel:
Capabilities
GuestPad
GuestPad
Utilize a guest-facing tablet at your front desk and allow guests to take control of their check-in. The GuestPad allows guests to upgrade their rooms, select add-ons to enhance their stay, pick their desired room based on your property's floor plan, and sign the registration card on the screen.
Endless Customization Capabilities
Endless Customization Capabilities
HotelKey PMS is customizable to you and your property’s needs. The HotelKey team will help you configure and adapt the system for your property’s unique operations.
Capability to Manage on Multiple Devices
Capability to Manage on Multiple Devices
HotelKey's PMS system has the capability to run on different devices including tablets, desktop computers, or laptops. Additionally, the HotelKey PMS is equipped with a Manager App for smartphones.
Housekeeping & Maintenance App
Housekeeping & Maintenance App
Digitalize Housekeeping and Maintenance with HotelKey’s mobile app, included with HotelKey PMS. While using the app, all housekeeping and maintenance actions result in real-time updates for everyone in the system, eliminating paper trails.
ID Scanning Capability
ID Scanning Capability
Scan your guests’ IDs to automatically fill in all their information, providing more time and ability to focus on guest interaction. The ID scanner may be utilized on a tablet camera or a handheld device, depending on what device the PMS is running on.
Features
Accounting & Finance
4/5 features
Marketing & Ecommerce
4/5 features
Administration & Configuration
4/5 features
Customer Management
4/5 features
Front Office
4/5 features
Groups Management
4/5 features
Guest Experience
4/5 features
Housekeeping
4/5 features
Payments
4/5 features
Reservations Management
4/5 features
Revenue Management
4/5 features
Taxes & Compliance
4/5 features
Support & Training
4/5 features
Food & Beverage
4/5 features
Spa
4/5 features
Available Add-ons & Modules
HotelKey Event Management
Event Management Software
HotelKey's Event Management module is a full-service platform that simplifies creating and managing small, midscale or large events hosting.
HotelKey Reviews Summary
Ease of Use
4.5/5
Customer Support
4.3/5
ROI
4.4/5
Implementation
4.4/5
Recommended by
Achievements
This vendor's trending score is rising, HotelKey PMS is the #33 most trending product in the Property Management Systems category (out of 316) and the #684 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreHotelKey’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
HotelKey Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Get an Instant Price Estimate
Enter your room count to get an instant price estimate for your property
No matching results
Compare HotelKey to Top Alternatives
Powerful. Intuitive. Unified. One platform to run your property.
OPERA Property Management Suite - from independents to global brands, OPERA is the flexible, configurable, intuitive solution to manage your entire operation
Want to find out if HotelKey is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
Hotelier Rating
Hoteliers say
Hoteliers like HotelKey for its user-friendly interface, enhancing staff efficiency and onboarding. Its configurability meets unique business models and properties, improving operational management. The mobile integration allows real-time tracking, which boosts productivity. However, it has limitations in revenue management and reporting, and occasional bugs can disrupt daily functions. Overall, its blend of ease of use and robust functionality can increase revenue and improve customer experience.
AI-generated from the text of customer reviews
Looking for specific info?
10
Love the Hotel Key APP
INN Keeper from 10 to 24 room Bed & Breakfast & Inn in San Clemente (United States of America)
Verified
12 months ago
Customer Service is really good- Takes time to get set up and getting use to but once its done! its good to go!
United States of America
United States of America
INN Keeper
Small Hotel
10
Hotel Key Implementation
Director of Revenue Management from 1 to 4 room Luxury Hotel in Orlando (United States of America)
Verified
12 months ago
Hotel Key's Property Management System is one of the most configurable systems in the market. For a complex property like Evermore Orlando Resort, it has been absolutely vital to add functionality that accommodates our unique business model.
United States of America
United States of America
Director of Revenue Management
X-Small Hotel
8
Easy to use PMS
Account Manager from 100 to 199 room Bed & Breakfast & Inn in Boynton Beach (United States of America)
Verified
13 months ago
Hotel Key is very easy pms for management and staff to navigate. We have used many pms, is this is by far the simplest to learn and use.
Training does not take long and makes onboarding employees easy.
The format is nice and user friendly. It's intuative.
The mobile app is great. From your phone you can see your hotel stats. You can view c...
United States of America
United States of America
Account Manager
Large Hotel
10
Easiest PMS System ever
Owner from 25-49 room Limited Service & Budget Hotel in Bend (United States of America)
Verified
13 months ago
I have HotelKey with G6 Hotels and it is the easiest PMS system I have used and I have used ChoiceAdvantage, VisualMatrix, Opera, CloudBeds, and HotelKey. It’s very simple, there’s always someone to answer your call within minutes. You can train someone within a couple hours. Though the independent hotel version looks a little different tha...
United States of America
United States of America
Owner
Medium Hotel
10
We like all reports, easy to operate, there is three way to check in customers.
owner /manager from 100 to 199 room Bed & Breakfast & Inn in Gorham (United States of America)
Verified
18 months ago
I like most DNR option. we can train new employee in one day. 24 hours support team. All member are like it and they all are happy to get new system. They are happy to they don't have to pyping just scan id and get all customer data in system.
United States of America
United States of America
owner /manager
Large Hotel
10
A PMS System That Simplifies Operations
Owner from 75-99 room Bed & Breakfast & Inn in Milpitas (United States of America)
Verified
18 months ago
What I like most about HotelKey is its user-friendly interface. It is incredibly easy to navigate and operate, making it accessible for users of all levels, even my toddler. Its simplicity enhances efficiency and saves time for hotel staff, ensuring a smooth and seamless experience.
United States of America
United States of America
Owner
Large Hotel
10
Most Reliable PMS system
Owner from 75-99 room Bed & Breakfast & Inn in Moab (United States of America)
Verified
18 months ago
Can’t list one, I like the HotelKey at 100%, the reservations management has been smooth, operations has been smooth, rate management is smooth, what’s more you need?
United States of America
United States of America
Owner
Large Hotel
7
The consultants are great
Property management from 10 to 24 room Bed & Breakfast & Inn in Ledyard (United States of America)
Verified
18 months ago
The ability to keep track of all of my clerks and keep track of my daily sales and housekeeping duties.
United States of America
United States of America
Property management
Small Hotel
4
Not full full service city hotels.
Director of rooms from 100 to 199 room Bed & Breakfast & Inn in Boston (United States of America)
Verified
2 years ago
Just that that I am able to login in anywhere but only have to because it makes so many errors.
United States of America
United States of America
Director of rooms
Large Hotel
10
It’s best.
Owner. from 100 to 199 room Bed & Breakfast & Inn in Redwood City (United States of America)
Verified
2 years ago
This system is the best in hotel industry and can be accessed from cell phone too. I know the iPad app is also very user friendly.
United States of America
United States of America
Owner.
Large Hotel
- 1
- 2
- 3
- 4
Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
HotelKey stands out as a user-intuitive property management platform, designed to optimize workflows with efficiency. This cutting-edge solution liberates hoteliers' valuable time and empowers them with the capability to concentrate on what truly matters—seamless and meaningful interactions with guests. With its streamlined processes and intuitive interface, HotelKey not only enhances operational efficiency but also elevates the overall guest experience, ensuring that your focus remains where it should be.
Showing all answers to: "What does this product or service do well?"
HotelKey stands out as a user-intuitive property management platform, designed to optimize workflows with efficiency. This cutting-edge solution liberates hoteliers' valuable time and empowers them with the capability to concentrate on what truly matters—seamless and meaningful interactions with guests. With its streamlined processes and intuitive interface, HotelKey not only enhances operational efficiency but also elevates the overall guest experience, ensuring that your focus remains where it should be.
HotelKey uses advanced technology through the mobile device for ease of use for the hotel managers and employees. The PMS system also supports several other in-house features and other partner applications that make daily operations for the hotel performance run more efficiently.
Best integrations with the newest technologies resulting in easy and agile deployments.
Robust suite of features and functionality that covers a wide range of hotels.
Reliable and excellent customer support.
The PMS provides an all-in-one core stack to manage properties, and seamless integration with GuestTouch enables a strong guest experience suite. Our mutual customers love the seamless integration between the products to complete the strong tech stack!
Question:
What differentiates this product or service from the competition?
Answer:
HotelKey distinguishes itself from competitors in several different ways, some being: Guest Centric Focus, Efficient Workflows, Innovative, Reliable, Customizable, Security of Data, Continous Innovation and Customer Support
Showing all answers to: "What differentiates this product or service from the competition?"
HotelKey distinguishes itself from competitors in several different ways, some being: Guest Centric Focus, Efficient Workflows, Innovative, Reliable, Customizable, Security of Data, Continous Innovation and Customer Support
The platform can be used on-the-go or offsite, giving managers the ability to stay on top of daily operations and whats taking place at property anytime and anywhere. Its UI makes the system very easy to learn and use.
Flexible approach to structure the hotel property that helps support all teams.
Innovation, flexibility, professionalism and customer focus.
Service and support team with excellent customer service skills and hotel expertise whether they are troubleshooting an issue or implementing a new integration. Easy to work with and very responsive.
Built with enterprises as well as independent hoteliers in mind. HotelKey provides the security and scalability that enterprises require as well as the flexibility and personal touch that independent hoteliers need. The complete unified offering has complete solutions for htoeliers- PMS, CRS, POS, RMS, etc.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
If you want your back-office and front-office to be more efficient, this is the product for you. For those seeking to maximize efficiency even further, explore our APIs seamlessly integrated with Accounting Systems like M3, unlocking an unparalleled level of streamlined performance.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
If you want your back-office and front-office to be more efficient, this is the product for you. For those seeking to maximize efficiency even further, explore our APIs seamlessly integrated with Accounting Systems like M3, unlocking an unparalleled level of streamlined performance.
Go see it for yourself, once you have a chance to see the technology and platform in action I believe it will answer any and all questions you may have.
Product is very robust but also easy to use. The support team is one of the best in the industry. The stability of the product and integrations provides hotels peace of mind. Their forward looking roadmap is aligned with customer needs.
If you are looking for a solution with core PMS capability or a comprehensive suite with affordability in mind- it would be a good idea to check it out. Mobile/tablet first approach is also a plus for HotelKey, giving more flexibility for operators.
Recommended by
Haley Wolf
Marketing Manager
@
M3
Brent McMahan
Head of Strategy & Growth
@
WrkSpot
Guido Salvatori
Senior Director, Integrations
@
Duetto
Pinak Soni
CEO
@
GuestTouch, Inc
Haley Wolf
Marketing Manager
@
M3
Brent McMahan
Head of Strategy & Growth
@
WrkSpot
Guido Salvatori
Senior Director, Integrations
@
Duetto
Pinak Soni
CEO
@
GuestTouch, Inc
Are you a consultant or vendor that recommends HotelKey?
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HotelKey Integrations
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Support
Unverified
HotelKey has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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