HotelKey PMS

Ranked 21 (out of 184) in Property Management Systems

Property Management Systems

Simplify property operations and increase revenue using the most modern mobile-first PMS

Ratings Snapshot

Certificate of Excellence
Read 12 reviews
98%
Recommend
HTR Score icon
HT SCORE
76 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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HotelKey PMS has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #21 out of 184 in Property Management Systems

Ease of Use
5.0/5
ROI
4.9/5
Implementation
4.9/5
Customer Support
4.7/5
Verified Customer Support

HotelKey’s customer support processes haven’t yet been verified by Hotel Tech Report.

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HotelKey PMS Overview

Top Alternative: Cloudbeds PMS

HotelKey PMS Overview

HotelKey PMS is trusted by more than 2,500 properties including two enterprise hotel chains in US. HotelKey has direct connectivity to all major OTAs/GDS channels and it provides an all-in-one system to independent properties. The all-in-one system includes core PMS, built-in CRS distribution, automated Revenue management, hosting of property Website and no-commission direct Bookings engine.

About HotelKey

Founded in 2015 | Headquarters in Carrollton United States | 150 employees

HotelKey is a cloud-based Property Management System designed for the hospitality Industry. Since our founding, we have provided software solutions that are eff...

Integrates with

  • Reporting & Accounting Software
  • Distribution Channels
  • Booking Engine
Browse integrations (7 verified)

Pros & Cons

Like 98% recommend

Front Desk from Motel

I like this system. It is smooth and easy. I also love mobile apps and mobility if the iPads as well. Seriously the best system. manage the app on my smartphone because I am able to see all the information .all staff is...

Operational Bench Manager

The ability to track your sales in real time on an IOS application. The manager application that allows you to adjust rates within minutes. The ability to take reservations anywhere if you have the HK application on y...

Manager from Motel

I’m glad I made the switch to Hotelkey app. It’s user friendly, mobile.

Owner from Motel

I mean there are already many updates since i bought the system back in October 2014. I know Your IT staff is doing a tremendous job. I praise Parth and Aditya for bringing this product, wish them success for what the...

Operations Manager

Groups can be a bit tedious, especially if you have a group with a lot of rooms it can be difficult to do mass cancellations.

General Manager from Extended Stay

*Create Dark Mode *Create iPad stand with built in Credit Card Chip reader like Square Stand

Read Reviews

Expert Q&A and Partner Recommendations

Recommend empty

HotelKey hasn’t been recommended by any experts or partners yet

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Recommended by

HotelKey Alternatives

Clock PMS+

Clock PMS+ powers all aspects of modern-day hotel operations and provides the digital hospitality that guests demand. Streamline your business' technology, digitally engage and amaze your guests with touchless services and maximise profits using Clock PMS+!

View HotelKey alternatives

Find the perfect fit

Want to find out if HotelKey is the best fit for your hotel?

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GETTING STARTED

Download the 2021 Property Management Systems buyer’s guide

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Features

  • Spa & Wellness Module
  • Channel Manager
  • EPoS
  • Revenue management module
  • Integrated CRS
  • Payment processing
  • Booking engine
  • Calendar view
  • Reservation management
  • Ancillary revenue tracking
  • Custom rates
  • RevPaR & ADR Reports
  • Housekeeping module
  • Direct billing
  • Group functionality
  • Online 24/7 support
  • Automated night audit
  • E-training
  • Mobile App
  • Centralized user & role management
  • On premise
  • Cloud based
  • Multi-currency
  • Multi-lingual
  • Gift Vouchers
  • Guest CRM
  • Guest profiles
  • Mobile access on any device
  • Native Email Marketing
  • Digital Registration
  • Integrated ID & Passport Scanner
  • Mobile Device Notes & Tasks (Voice-to-Text)
  • Guest Communication (SMS Messaging)
  • Integrated Payment Terminal & Card Reader

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States

12 Verified HotelKey Reviews

Likelihood to Recommend
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This vendor is 93% below the category average..

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Declining share of voice

This vendor has fewer recent reviews than average compared to other top Property Management Systems providers. It is advised that you ask for recent references before proceeding.

September 15, 2020

HotelKey PMS Review: Perfect hotel management software

Asset Manager from Motel in Albuquerque (United States)

Recommend 10/10
Full blue star
Full blue star
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Full blue star
Full blue star

What do you like most?

ID Scanning, iPads, Floorplan view, Overall ease of use. Software is logic based, which is a welcome change. We've seen many softwares from franchise specific to Opera. We also trialed all the available ...

What do you dislike or think could be improved?

Messaging could be improved. Because the device and software is very simplified, the GSR is mostly stuck to that screen. So messages from management should Pop-Up on their screen in the middle of what the...

Customer Support
4.5
Ease of Use
5
Value for money
5
Implementation
5

June 15, 2020

HotelKey PMS Review: The most impressive aspect of the HotelKey system are the people behind it

Director of Business Development from Limited Service in El Segundo (United States)

Recommend 10/10
Full blue star
Full blue star
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Full blue star
Full blue star

What do you like most?

The most impressive aspect of the HotelKey system are the people behind it. We've been working with the team for roughly two years and the product continues to evolve and improve to meet the needs of our ...

What do you dislike or think could be improved?

Overall the financial reporting tools are good and easy to comprehend but could become more easily accessible with a more modern dashboard.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

June 05, 2020

HotelKey PMS Review: I’m glad I made the switch to Hotelkey app

Manager from Motel in North Little Rock (United States)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

I’m glad I made the switch to Hotelkey app. It’s user friendly, mobile.

What do you dislike or think could be improved?

It needs little improvement on reports. Other than I can’t think of anything else.

Customer Support
4
Ease of Use
5
Value for money
5
Implementation
5

May 29, 2020

HotelKey PMS Review: I like this system. It is smooth and easy.

Front Desk from Motel in Sunnyvale (United States)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

I like this system. It is smooth and easy. I also love mobile apps and mobility if the iPads as well. Seriously the best system. manage the app on my smartphone because I am able to see all the informati...

What do you dislike or think could be improved?

Nobody is perfect. all staff helpful any problem, any issue fix it , ...

Customer Support
5
Ease of Use
5
Value for money
4.5
Implementation
5

May 27, 2020

HotelKey PMS Review: Simply the best system out there!

Operations Manager

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Simplicity is key, I have worked with so many management systems in the past but they all pale in comparison to Hotelkey. I can teach my staff how to use the system in an hour, it's a system that is famil...

What do you dislike or think could be improved?

Groups can be a bit tedious, especially if you have a group with a lot of rooms it can be difficult to do mass cancellations.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

May 27, 2020

HotelKey PMS Review: One stop shop for all hotel pms and other operations requirements

CFO from Motel in Erie (United States)

Recommend 8/10
Full blue star
Full blue star
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Full blue star
Full blue star

What do you like most?

:Hotel Key app is one stop shop for all hotel pms and other operations requirements whether it is booking engine, website hosting, revenue magmement. :If you want to make check in process quick and eas...

What do you dislike or think could be improved?

some of the features like payment processing and grid view and search reservation features needs to be improved.

Customer Support
4.5
Ease of Use
5
Value for money
4.5
Implementation
4.5

Pricing

Freemium (hotel can trial for free)
30 day trial
Monthly subscription (/room/month)
Less than $3/room/month

Recent News & Content

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Popular HotelKey PMS Integrations

View all (7 HotelKey Integrations)