HotelKey PMS

Ranked 34 (out of 210) in Property Management Systems

Property Management Systems

Simplify property operations and increase revenue using the most modern mobile-first PMS

Ratings Snapshot

Certificate of Excellence
Read 17 reviews
93%
Recommend
HTR Score icon
HT SCORE
62 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
Profile indicator smile
In the last 18-months hoteliers who reviewed HotelKey PMS were less than 70% likely to recommend the product which is impacting their HT Score.

Learn more about the HT Score →
Profile indicator arrow
HotelKey PMS has fewer than 10 reviews in the past 6-months.

Learn more about review recency →
Reviews Summary

Ranked #34 out of 210 in Property Management Systems

Ease of Use
4.4/5
ROI
4.3/5
Implementation
4.4/5
Customer Support
4.3/5
Verified Customer Support

HotelKey’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more
Most popular for
  • Motels 9 verified reviews
    92%
    9 verified reviews
  • Limited Service & Budget Hotels 2 verified reviews
    80%
    2 verified reviews
  • Branded Hotels Leader: Oracle Hospitality
    0%
    1 verified reviews
  • Extended Stay & Serviced Apartments 1 verified reviews
    100%
    1 verified reviews
  • Boutiques Leader: Cloudbeds
    100%
    1 verified reviews

HotelKey PMS Overview

Top Alternative: Cloudbeds PMS

HotelKey PMS Overview

HotelKey PMS is trusted by more than 2,500 properties including two enterprise hotel chains in US. HotelKey has direct connectivity to all major OTAs/GDS channels and it provides an all-in-one system to independent properties. The all-in-one system includes core PMS, built-in CRS distribution, automated Revenue management, hosting of property Website and no-commission direct Bookings engine.

About HotelKey

Founded in 2015 | Headquarters in Carrollton United States | 150 employees

HotelKey is a cloud-based Property Management System designed for the hospitality Industry. Since our founding, we have provided software solutions that are eff...

Product Modules
HotelKey Event Management Event Management Software
INCLUDED
HotelKey's Event Management module is a full-service platform that simplifies creating and managing small, midscale or large events hosting.
HotelKey Point of Sale Restaurant Management Software
INCLUDED
POS module by HotelKey.

Integrates with

  • Central Reservations Systems
  • Channel Managers
  • Revenue Management Systems
Browse integrations (19 verified)

Pros & Cons

Like 93% recommend

General Manager from Extended Stay & Serviced Apartments

*HotelKey is an iOS app that requires only an iPad verses other PMSs that require archaic desktops with monitors, keyboards, mouses, and Id scanner. * HotelKey is very simple to use without sacrificing any essentials ne...

Manager from Motels

I’m glad I made the switch to Hotelkey app. It’s user friendly, mobile.

Owner from Motels

Friendliness of the software and easy operation. pretty self explanatory software where it makes easy operation with new employee training and existing employee to perform tasks.

Director of Business Development from Limited Service & Budget Hotels

Overall the financial reporting tools are good and easy to comprehend but could become more easily accessible with a more modern dashboard.

manager from Motels

scan Id from other countries and passports. I tried limiting online sales but did not work and I got overbooked. It would be so much easier If we could allocate which rooms are available for rent online, like my previou...

Owner from Motels

Nothing really need to improve. overall user-friendly software. only thing i would suggest to improve is better connectivity between the manager app and Hotelkey software would be great so we can get real time data right...

Read Reviews

Expert Q&A and Partner Recommendations

Recommend empty

HotelKey hasn’t been recommended by any experts or partners yet

Learn more about expert recommendations
Recommended by

HotelKey Alternatives

View HotelKey alternatives

Find the perfect fit

Want to find out if HotelKey is the best fit for your hotel?

Take the Quiz
Quiz image profile

GETTING STARTED

Download the 2021 Property Management Systems buyer’s guide

Free download
Buyers cover image buyes image guides

Features

Accounting & Finance

4/5 features

Administration & Configuration

4/5 features

Marketing & Ecommerce

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Active Markets

MARKETS SERVED
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States of America
  • Canada

17 Verified HotelKey Reviews

Likelihood to Recommend
Filter by property type
Filter by geography
notification
Low review volume alert

This vendor is 92% below the category average..

Arrow down notification
Declining share of voice

This vendor has fewer recent reviews than average compared to other top Property Management Systems providers. It is advised that you ask for recent references before proceeding.

June 01, 2022

HotelKey PMS Review: Worse than SABRE.

Night Audit from Branded Hotels in Saint Paul (Canada)

Recommend 0/10
Empty blue star
Empty blue star
Empty blue star
Empty blue star
Empty blue star

What do you like most?

lots of features, reports are plentiful and robust, lots of data points to track stuff you dont really need to track just justify some bean counters job

What do you dislike or think could be improved?

Ok to start, I have to log in twice 90% of the time and 50% of those times it takes me to a secondary login page, where i can enter my user name again and without a password it logs me in. The other 50% o...

Customer Support
1
Ease of Use
1
Value for money
1
Implementation
1

May 18, 2022

HotelKey PMS Review: Not impressed

Owner from Motels in Crawfordsville (United States of America)

Recommend 5/10
Full blue star
Full blue star
Half blue star
Empty blue star
Empty blue star

What do you like most?

Easy access to available features but other than that there is nothing impressive, it takes long time to even print something because user has to click various tabs again and again.

What do you dislike or think could be improved?

Check in process became more lengthier, too many clicks,Keep logging the user out,complicated,need so many clicks to perform simple task.Keep getting FORBIDDEN message asking to re log in. Highly disappoi...

Customer Support
4
Ease of Use
1
Value for money
1
Implementation
1

April 15, 2022

HotelKey PMS Review: HotelKey

General Manager from Limited Service & Budget Hotels in Minot (United States of America)

Recommend 6/10
Full blue star
Full blue star
Full blue star
Empty blue star
Empty blue star

What do you like most?

The Hotelkey system is fairly easy for new employees to learn. Users that have utilized other PMS systems will have no issues.

What do you dislike or think could be improved?

The group functionality needs work. I would also like to see some additional operational reports developed regarding tracking day to day hotel operations.

Customer Support
4
Ease of Use
4
Value for money
n/a
Implementation
n/a

January 06, 2022

HotelKey PMS Review: Hotelkey has helped us to execute the kind of one-on-one customer service that we are looking for. It is a kin...

Owner from Motels in Mount Pleasant (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Friendliness of the software and easy operation. pretty self explanatory software where it makes easy operation with new employee training and existing employee to perform tasks.

What do you dislike or think could be improved?

Nothing really need to improve. overall user-friendly software. only thing i would suggest to improve is better connectivity between the manager app and Hotelkey software would be great so we can get real...

Customer Support
3
Ease of Use
5
Value for money
4
Implementation
5

December 26, 2021

HotelKey PMS Review: PMS

manager from Motels in Los Angeles (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

cloud system, integration of most OTA including your own website and can scan US id and driver license. management has their own system to change rates and close rooms

What do you dislike or think could be improved?

scan Id from other countries and passports. I tried limiting online sales but did not work and I got overbooked. It would be so much easier If we could allocate which rooms are available for rent online, ...

Customer Support
4
Ease of Use
5
Value for money
5
Implementation
5

September 15, 2020

HotelKey PMS Review: Perfect hotel management software

Asset Manager from Motels in Albuquerque (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

ID Scanning, iPads, Floorplan view, Overall ease of use. Software is logic based, which is a welcome change. We've seen many softwares from franchise specific to Opera. We also trialed all the available ...

What do you dislike or think could be improved?

Messaging could be improved. Because the device and software is very simplified, the GSR is mostly stuck to that screen. So messages from management should Pop-Up on their screen in the middle of what the...

Customer Support
4.5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Freemium (hotel can trial for free)
30 day trial
Monthly subscription (/room/month)
Less than $3/room/month

Recent News & Content

Related articles

View all

Related industry news

View all

Resources & reports

View all

Popular HotelKey PMS Integrations

View all (19 HotelKey Integrations)