HotelKey PMS

4.6 (31 REVIEWS)

HTR Score icon
HT Score  
72 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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HotelKey PMS

4.6 (31 REVIEWS)

Ranked 26 (out of 311) in Property Management Systems

Simplify property operations and increase revenue using the most modern mobile-first PMS

Ratings Summary

4.6
Excellent
Ease of Use
4.5/5
Customer Support
4.3/5
ROI
4.4/5
Implementation
4.4/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, HotelKey PMS is the #14 most trending product in the Property Management Systems category (out of 311) and the #391 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

HotelKey’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
72 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About HotelKey PMS
Founded in 2015 | Headquarters in Carrollton (United States) | 150 employees
HotelKey was founded in 2015 and today counts five large enterprise chains among its clients, including Hilton, G6 Hospitality, Extended Stay America & Red Roof Inn. HotelKey’s client portfolio includes roughly 400,000 rooms live and over 12,500 hotels under contract, including more than 500 independent hotels, mainly in the U.S. In addition to its industry-leading PMS solution, HotelKey also offers an enterprise-grade central reservations system and point-of-sale system, along with a host of other products and services specifically designed for the hospitality industry.

Capabilities

GuestPad

Endless Customization Capabilities

Capability to Manage on Multiple Devices

Housekeeping & Maintenance App

ID Scanning Capability

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Available Add-ons & Modules

HotelKey Event Management

Event Management Software
HotelKey's Event Management module is a full-service platform that simplifies creating and managing small, midscale or large events hosting.

INCLUDED

HotelKey Point of Sale

Restaurant Management Software
POS module by HotelKey.

INCLUDED

Booking Engine

Booking Engine

PREMIUM ADD-ON

Hotel Websites

Website Design

PREMIUM ADD-ON

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

HotelKey Average HotelKey

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0

Success Stories

6

References

7

Featured Customers

Success Stories

profile-empty-state.svg

HotelKey doesn’t have any case studies available

Popularity by Segment

Size

1 | X-Small (1-9 room)

5 | Small (10-24 room)

16 | Medium (25-74 room)

11 | Large (75-199 room)

1 | X-Large (200+ room)

Country

32 | United States of America

3 | Canada

Type

26 | Motels

19 | Bed & Breakfast & Inns

6 | Limited Service & Budget Hotels

3 | City Center Hotels

2 | Branded Hotels

2 | Resorts

1 | Boutiques

1 | Airport/Conference Hotels

1 | Extended Stay & Serviced Apartments

1 | Luxury Hotels

1 | Vacation Rentals & Villas

Region

35 | North America

Category

31 | Property Management Systems

15 | Hotel Management Software

1 | Restaurant Management Software

More Products by HotelKey

https://ucarecdn.com/e8f677e9-8be6-402f-8c72-044c078c25ab/-/crop/926x580/226,197/-/preview/
https://ucarecdn.com/c08b8c81-501a-459f-931c-e9aef7c37c21/-/crop/1099x687/152,137/-/preview/
https://ucarecdn.com/86a95d6e-4421-4693-af27-a1c4a7c073c4/-/crop/1254x783/0,220/-/preview/

Hotelier Rating

Excellent
28
Very Good
2
Average
3
Poor
3
Terrible
2

Property Size

  • X-Small (1)
  • Small (5)
  • Medium (16)
  • Large (11)
  • X-Large (1)

Country

  • United States of America
    United States of America
    (32)
  • Canada
    Canada
    (3)

Region

  • North America
    North America
    (35)
10

Love the Hotel Key APP

INN Keeper from 10 to 24 room Bed & Breakfast & Inn in San Clemente (United States of America)

Verified
4 months ago
Customer Service is really good- Takes time to get set up and getting use to but once its done! its good to go!
Country United States of America
INN Keeper
Small Hotel
10

Hotel Key Implementation

Director of Revenue Management from 200 to 499 room Resort in Orlando (United States of America)

Verified
5 months ago
Hotel Key's Property Management System is one of the most configurable systems in the market. For a complex property like Evermore Orlando Resort, it has been absolutely vital to add functionality that accommodates our unique business model.
Country United States of America
Director of Revenue Management
X-Large Hotel
8

Easy to use PMS

Account Manager from 100 to 199 room Bed & Breakfast & Inn in Boynton Beach (United States of America)

Verified
5 months ago
Hotel Key is very easy pms for management and staff to navigate. We have used many pms, is this is by far the simplest to learn and use. Training does not take long and makes onboarding employees easy. The format is nice and user friendly. It's intuative. The mobile app is great. From your phone you can see your hotel stats. You can view c...
Country United States of America
Account Manager
Large Hotel
10

Easiest PMS System ever

Owner from 10 to 24 room Limited Service & Budget Hotel in Portland (United States of America)

Verified
5 months ago
I have HotelKey with G6 Hotels and it is the easiest PMS system I have used and I have used ChoiceAdvantage, VisualMatrix, Opera, CloudBeds, and HotelKey. It’s very simple, there’s always someone to answer your call within minutes. You can train someone within a couple hours. Though the independent hotel version looks a little different tha...
Country United States of America
Owner
Small Hotel
10

We like all reports, easy to operate, there is three way to check in customers.

owner /manager from 50-74 room Bed & Breakfast & Inn in Shelburne (United States of America)

Verified
10 months ago
I like most DNR option. we can train new employee in one day. 24 hours support team. All member are like it and they all are happy to get new system. They are happy to they don't have to pyping just scan id and get all customer data in system.
Country United States of America
owner /manager
Medium Hotel
10

A PMS System That Simplifies Operations

Owner from 50-74 room Bed & Breakfast & Inn in Milpitas (United States of America)

Verified
10 months ago
What I like most about HotelKey is its user-friendly interface. It is incredibly easy to navigate and operate, making it accessible for users of all levels, even my toddler. Its simplicity enhances efficiency and saves time for hotel staff, ensuring a smooth and seamless experience.
Country United States of America
Owner
Medium Hotel
10

Most Reliable PMS system

Owner from 75-99 room Bed & Breakfast & Inn in Moab (United States of America)

Verified
11 months ago
Can’t list one, I like the HotelKey at 100%, the reservations management has been smooth, operations has been smooth, rate management is smooth, what’s more you need?
Country United States of America
Owner
Large Hotel
7

The consultants are great

Property management from 10 to 24 room Bed & Breakfast & Inn in Shelby (United States of America)

Verified
11 months ago
The ability to keep track of all of my clerks and keep track of my daily sales and housekeeping duties.
Country United States of America
Property management
Small Hotel
4

Not full full service city hotels.

Director of rooms from 100 to 199 room City Center Hotel in Boston (United States of America)

Verified
11 months ago
Just that that I am able to login in anywhere but only have to because it makes so many errors.
Country United States of America
Director of rooms
Large Hotel
10

It’s best.

Owner. from 50-74 room Bed & Breakfast & Inn in Redwood City (United States of America)

Verified
16 months ago
This system is the best in hotel industry and can be accessed from cell phone too. I know the iPad app is also very user friendly.
Country United States of America
Owner.
Medium Hotel
  • 1
  • 2
  • 3
  • 4

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

HotelKey stands out as a user-intuitive property management platform, designed to optimize workflows with efficiency. This cutting-edge solution liberates hoteliers' valuable time and empowers them with the capability to concentrate on what truly matters—seamless and meaningful interactions with guests. With its streamlined processes and intuitive interface, HotelKey not only enhances operational efficiency but also elevates the overall guest experience, ensuring that your focus remains where it should be.

Question:

What differentiates this product or service from the competition?

Answer:

HotelKey distinguishes itself from competitors in several different ways, some being: Guest Centric Focus, Efficient Workflows, Innovative, Reliable, Customizable, Security of Data, Continous Innovation and Customer Support

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

If you want your back-office and front-office to be more efficient, this is the product for you. For those seeking to maximize efficiency even further, explore our APIs seamlessly integrated with Accounting Systems like M3, unlocking an unparalleled level of streamlined performance.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 1 recommend
Recommended by
RecommendationAvatar
Haley Wolf Marketing Manager @ M3
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Brent McMahan Head of Strategy & Growth @ WrkSpot
RecommendationAvatar
Guido Salvatori Senior Director, Integrations @ Duetto
RecommendationAvatar
Pinak Soni CEO @ GuestTouch, Inc
RecommendationAvatar
Haley Wolf Marketing Manager @ M3
RecommendationAvatar
Brent McMahan Head of Strategy & Growth @ WrkSpot
RecommendationAvatar
Guido Salvatori Senior Director, Integrations @ Duetto
RecommendationAvatar
Pinak Soni CEO @ GuestTouch, Inc
Are you a consultant or vendor that recommends HotelKey? Leave a recommendation

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Support

Unverified

HotelKey has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center

Product Updates

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2024

Learn more about the GCSC Certification

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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Response Time

Less than a day

Recommended

89%

Optimized for quick response

This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

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