10 Best Hotel Maintenance Software in 2025

Jordan Hollander

| Last updated December 12, 2024

30 PRODUCTS REVIEWED

1170 HOTELIERS SURVEYED

QUICK SUMMARY

Want to make your hotel maintenance problems disappear? Hotel Maintenance Software enables your team to report maintenance tickets in seconds, dive into details and resolve issues quickly. Hotels also use maintenance software to schedule preventive maintenance and even coordinate with 3rd party contractors to ensure critical fixes of hotel assets such as HVAC and pool equipment.

We by surveyed 1170 hoteliers across 75 countries to create this in-depth guide and help you find the best fit Preventative Maintanence Software solution for your hotel. Inside you’ll find everything you need to know including product rankings, feature comparisons, price benchmarking, integration interoperability and more.

Preventative Maintanence Software Vendor Shortlist

Here are 10 of top Preventative Maintanence Software solutions that are covered in this in-depth guide:

1. Snapfix — Best for improving hotel operations with quick task assignments.
2. LIKE MAGIC — Track, assign, and follow up on tasks with ease.
3. Mews — Best for seamless hotel management solutions
4. hotelkit — Best for fostering a collaborative work environment with integrated communication tools
5. Actabl — Best for optimizing labor management with precision
6. Flexkeeping — Best for managing housekeeping tasks efficiently
7. DOWHAT — Best for real-time team collaboration
8. Lodgistics — Best for real-time staff communication
9. Sabre — Best for managing maintenance requests efficiently
10. Monscierge — Best for empowering staff with real-time communication tools

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BENEFITS

What are the Benefits of Hotel Maintenance Software?

What it does:

Serves as mission control for hotel maintenance: The maintenance management system centralizes all data and actions related to hotel maintenance in one digital hub. Staff members can submit and assign work orders, schedule preventative maintenance, manage inventory, and analyze maintenance-related data all within the system.
Tracks maintenance activities: All maintenance work, inventory levels, serial numbers, and more are logged in a database to make reporting and analysis possible, giving you a better understanding of the state of your building.
Facilitates preventative maintenance: Set up recurring work orders based on time or usage so you never forget preventative maintenance tasks, which helps you extend the life of equipment and appliances.
Decreases operational costs: By streamlining manual tasks like submitting and organizing work orders, a CMMS can help your maintenance staff do their jobs more efficiently and in less time. In addition, the CMMS helps you avoid costly corrective maintenance, downtime, and safety issues.
Improves the guest experience: No guest wants to walk into their room and find a broken air conditioning unit, so a CMMS helps maintenance teams stay ahead of potential guest experience issues by running a tight preventative maintenance schedule and ensuring work orders get actioned.

FEATURES

Most Important Features of Hotel Maintenance Software

Work order management: Say goodbye to paper work order slips; a CMMS digitizes the entire work order process, from submitting the initial work order to pushing it through to completion. A simple digital interface allows staff members to add photos and descriptions in just a few seconds. With a modern work order process, you can ensure accountability and accuracy.

Parts and inventory management: A digital record of your storeroom inventory helps you ensure you always have enough stock and reminds you to reorder when necessary.

Safety and compliance: Never worry about another inspection by letting the system keep digital copies of your documentation handy and by reminding you to perform routine safety checks.

Preventative maintenance: Automated preventative maintenance reminders will help you stay ahead of breakage and downtime. These reminders can be set on a cadence based on time or usage.

Mobile-friendliness: Your maintenance team members aren’t always behind a desk, so your CMMS must have a good mobile option, like an app or a mobile-friendly web interface.

Reporting: Gain a deeper understanding of your hotel’s work order volumes, staff performance, and maintenance costs with the system’s analytics module.

Integrations: Connect your maintenance software to your hotel’s property management system, building management system, or guest communication platform to enable a seamless flow of data between hotel departments. While ensuring your maintenance tasks are streamlined, don’t overlook enhancing your housekeeping efficiency. Explore the best hotel housekeeping app solutions to manage your tasks seamlessly.

IMPLEMENTATION

What is the implementation process for hotel maintenance software?

Getting up and running with your hotel maintenance system doesn’t need to be stressful. After you’ve chosen a system and created your account, you’ll need to create digital “records” of your hotel areas (like each guestroom and public space) and all assets you have on-site (like water heaters and air conditioners). You can create records for all of your current parts and inventory, and you’ll want to create accounts for all of your maintenance staff members too.

Once all of your hotel data is in the system, you can begin using it to create work orders and set preventative maintenance schedules. Preventative maintenance can be on a simple weekly or monthly cadence, or you can set up triggers based on usage, which may be more accurate. Before fully rolling out your new CMMS, it’s also a good idea to conduct some training with staff members who will be using the system on a daily basis so they can use it efficiently. Your software vendor will have resources available for help with training, onboarding, and troubleshooting should you need it.

FAQs

Hoteliers Also Ask

What are the 4 types of maintenance?

Maintenance is a critical aspect of hotel operations, ensuring that all facilities and amenities function smoothly, enhancing guest satisfaction, and maintaining the value of the property. The four primary types of maintenance are corrective, preventive, risk-based, and condition-based. Each type plays a unique role in the comprehensive maintenance management of a hotel. Let's explore each in detail using relevant industry terms. 1. Corrective Maintenance Corrective Maintenance is performed after a fault or failure has occurred. It focuses on restoring an asset to its optimal operating condition. In the context of the hospitality industry, corrective maintenance is often reactive, addressing maintenance issues reported by guests or identified during regular checks. Work Order Management: When a guest reports a malfunctioning HVAC system, a maintenance request is generated. Maintenance management software helps streamline this process by automating work orders, assigning them to the appropriate maintenance teams, and tracking their completion. Maintenance Costs: While corrective maintenance can be necessary, relying solely on it can lead to higher maintenance costs and increased downtime of essential facilities, negatively impacting the guest experience. Real-Time Updates: Modern hotel maintenance software provides real-time updates on the status of maintenance tasks, ensuring that team members are aware of urgent issues that need immediate attention. 2. Preventive Maintenance Preventive Maintenance involves regular, scheduled maintenance tasks designed to prevent equipment failures before they occur. This proactive approach helps maintain the functionality of assets and reduce unexpected breakdowns. Preventive Maintenance Scheduling: By using hotel maintenance software, hoteliers can automate preventive maintenance scheduling, ensuring that all equipment is serviced regularly. Checklists and Templates: Maintenance management systems often come with pre-defined checklists and templates for common maintenance activities, such as HVAC system inspections or guest room audits. Guest Satisfaction: By minimizing unexpected maintenance issues, preventive maintenance enhances guest satisfaction and contributes to the overall excellence of hotel management. 3. Risk-Based Maintenance Risk-Based Maintenance prioritizes maintenance tasks based on the risk of equipment failure and its potential impact on hotel operations. This approach allows maintenance teams to focus resources on critical assets that could cause significant disruptions if they fail. Data-Driven Decisions: Maintenance management systems provide dashboards and analytics to help hoteliers make data-driven decisions about which assets require the most attention. Maintenance Management Software: Using advanced maintenance management software, hotels can integrate risk assessments into their maintenance workflows, ensuring that high-risk areas receive timely maintenance. Asset Management: Effective asset management is crucial in risk-based maintenance, helping to track the condition and performance of critical assets. 4. Condition-Based Maintenance Condition-Based Maintenance relies on real-time monitoring and assessment of equipment conditions to determine when maintenance should be performed. This approach uses technology to predict when maintenance is needed, reducing unnecessary maintenance activities. Real-Time Monitoring: With the integration of IoT sensors and mobile accessibility, maintenance teams can receive real-time updates on the condition of assets, such as HVAC systems and guest room amenities. Maintenance Management System: A comprehensive maintenance management system supports condition-based maintenance by providing tools for asset tracking, real-time notifications, and automated work order generation. Operational Efficiency: Condition-based maintenance enhances operational efficiency by ensuring maintenance is performed only when necessary, reducing downtime and maintenance costs. Enhancing Hotel Maintenance with Technology To effectively manage these types of maintenance, hotels often utilize Computerized Maintenance Management Systems (CMMS) or all-in-one hotel maintenance software solutions. These tools offer several key features that streamline maintenance operations: Workflows and Integrations: Seamless integration with hotel management systems (PMS) and property management systems (PMS) ensures that maintenance workflows are aligned with hotel operations. Mobile App and Accessibility: Mobile apps allow maintenance teams to access work orders, checklists, and real-time updates from anywhere, enhancing their ability to respond to maintenance requests promptly. User-Friendly Dashboards: Dashboards provide an overview of maintenance activities, asset conditions, and upcoming preventive maintenance schedules, facilitating better decision-making. Inventory Management: Efficient inventory management ensures that necessary parts and supplies are available when needed, reducing delays in maintenance work. By leveraging advanced maintenance management solutions, hoteliers can optimize maintenance processes, reduce downtime, and enhance the overall guest experience. Whether through corrective, preventive, risk-based, or condition-based maintenance, the goal is to achieve operational efficiency and excellence in hotel maintenance management.

What are the types of maintenance in a hotel?

Hotel maintenance can include upkeep and repair of HVAC systems, kitchen equipment, refrigeration, lighting, furniture, walls and painting, flooring and carpeting, electronics, plumbing, locks and access items, CCTV systems, and more.

What are CMMS programs?

A computerized maintenance management system, or CMMS, is a type of software that centralizes and digitizes all building maintenance activities. This system helps maintenance staff track and perform maintenance activities in a hotel, office building, hospital, or other facility.

What is the best software for maintenance management?

Some of the top software for hotel maintenance management include Flexkeeping, ALICE, hotelkit, and hub OS.

What success metrics (KPIs) should you focus on?

Work order completion: One key benefit of a CMMS is work order management and accountability, so work order completion is an important metric to watch. You should see an increase in the percentage of work orders that are completed and a decrease in the time it takes to complete them. If not, then you should conduct additional training and confirm that the automations are configured properly. Maintenance costs: Your CMMS should also help you drive maintenance costs down, so it’s a good idea to watch this line closely on your P&L for at least the first few months after rolling the software. Maintenance costs do fluctuate seasonally, but, on average, your costs should decrease after implementing a maintenance management system.

What is a maintenance management system in a hotel?

A maintenance management system helps maintenance teams structure their work with functionality to submit and assign work orders, plan preventative maintenance, track inventory and usage, ensure compliance, and share reporting.

10 Best Hotel Maintenance Software in 2025

What is Hotel Maintenance Software?

Hotel Maintenance Software Vendor Shortlist

Hotel Hotel Maintenance Software Recommendations

Find the Best Hotel Maintenance Software for Your Hotel

Change your location

Change your hotel size

Change your PMS

Applying filters will disable personalization

hotelkit

Actabl

Snapfix

Flexkeeping

Lodgistics

hub OS

Quore

Optii Solutions

Click Maint

FMX (Facilities Management Express)

What are the Benefits of Hotel Maintenance Software?

Most Important Features of Hotel Maintenance Software

What is the implementation process for hotel maintenance software?

Hoteliers Also Ask

What are the 4 types of maintenance?

What are the types of maintenance in a hotel?

What are CMMS programs?

What is the best software for maintenance management?

What success metrics (KPIs) should you focus on?

What is a maintenance management system in a hotel?

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10 Best Hotel Maintenance Software in 2025

What is Hotel Maintenance Software?

Hotel Maintenance Software Vendor Shortlist

Hotel Hotel Maintenance Software Recommendations

Find the Best Hotel Maintenance Software for Your Hotel

Change your location

Change your hotel size

Change your PMS

Applying filters will disable personalization

hotelkit

Actabl

Snapfix

Flexkeeping

Lodgistics

hub OS

Quore

Optii Solutions

Click Maint

FMX (Facilities Management Express)

What are the Benefits of Hotel Maintenance Software?

Most Important Features of Hotel Maintenance Software

What is the implementation process for hotel maintenance software?

Hoteliers Also Ask

What are the 4 types of maintenance?

What are the types of maintenance in a hotel?

What are CMMS programs?

What is the best software for maintenance management?

What success metrics (KPIs) should you focus on?

What is a maintenance management system in a hotel?

Get personalized product recommendations