10 Best Hotel Maintenance Software in 2024

Author img Jordan Hollander
| Last updated
28 PRODUCTS REVIEWED
983 HOTELIERS SURVEYED

Want to make your hotel maintenance problems disappear? Hotel Maintenance Software enables your team to report maintenance tickets in seconds, dive into details and resolve issues quickly.  Hotels also use maintenance software to schedule preventive maintenance and even coordinate with 3rd party contractors to ensure critical fixes of hotel assets such as HVAC and pool equipment.

We by surveyed 983 hoteliers across 70 countries to create this in-depth guide and help you find the best fit Preventative Maintanence Software solution for your hotel. Inside you’ll find everything you need to know including product rankings, feature comparisons, price benchmarking, integration interoperability and more.

 

Preventative Maintanence Software Vendor Shortlist

Here are 10 of top Preventative Maintanence Software solutions that are covered in this in-depth guide:

  1. 1. hotelkit — Best for fostering a collaborative work environment with integrated communication tools
  2. 2. Actabl — Best for optimizing labor management with precision
  3. 3. Flexkeeping — Best for managing housekeeping tasks efficiently
  4. 4. Lodgistics — Best for real-time staff communication
  5. 5. Sabre — Best for managing maintenance requests efficiently
  6. 6. Monscierge — Best for empowering staff with real-time communication tools
  7. 7. HelloShift — Best for keeping your team on the same page with real-time updates
  8. 8. INTELITY — Best for providing real-time staff communication and task management
  9. 9. Amadeus — Best for empowering staff with mobile task management
  10. 10. Quore — Best for keeping your team on the same page
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In-Depth Guide
What is Hotel Maintenance Software?
Hotel maintenance software is a specialized tool designed to streamline and enhance the maintenance operations within a hotel. It assists hotel management in managing and automating various maintenance tasks, ensuring that all facilities are in optimal condition for guest satisfaction and operational efficiency. One of the key features of hotel maintenance software is work order management, which allows for the creation, assignment, and tracking of maintenance requests. This ensures that maintenance tasks are addressed promptly and efficiently, minimizing downtime and disruptions. The software also automates the scheduling of regular maintenance activities to prevent equipment failures and prolong the lifespan of assets, helping to maintain a consistent upkeep of hotel facilities and contributing to a positive guest experience. Real-time updates and notifications provided by the software keep maintenance teams informed and responsive, sending alerts for urgent maintenance issues to ensure timely intervention. Mobile accessibility is another important aspect, allowing maintenance staff to access work orders, checklists, and updates via mobile devices, thus enhancing the efficiency and flexibility of maintenance operations by enabling staff to manage tasks on-the-go. The software also includes asset management capabilities, tracking the condition and maintenance history of hotel assets to ensure regular servicing and maintenance. This facilitates data-driven decisions regarding asset repairs, replacements, and upgrades. Additionally, inventory management is handled by the software, managing the inventory of maintenance supplies and spare parts to ensure that necessary items are always in stock, thereby reducing delays in maintenance work. Featuring an intuitive and easy-to-use interface, hotel maintenance software simplifies the management of maintenance tasks and provides dashboards and analytics to monitor maintenance performance and identify areas for improvement. Integration with other hotel management systems ensures seamless coordination between maintenance operations and overall hotel management, enhancing operational efficiency by aligning maintenance activities with guest services and other hotel functions. By implementing hotel maintenance software, hotels can optimize their maintenance processes, reduce operational costs, and ensure a high standard of facility management. This leads to improved guest satisfaction and a better overall experience for both guests and staff.
Finding the right Hotel Maintenance Software solution for your hotel depends on several variables ranging from user experience and pricing to functionality and support. This guide is designed to help you identify the best Hotel Maintenance Software vendors, questions to ask on demos, read unbiased reviews from similar hoteliers and so much more.
Hotel Maintenance Software Vendor Shortlist
Each property has different characteristics, needs, preferences and budgets. Use the filters below to instantly analyze thousands of reviews to find the perfect fit for your hotel.

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  • Featured Fit: The default sort first shows vendors who are actively looking to connect with hotels in your region and then secondarily by Premium Members and HT Score.
  • Ht Score: The Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, customer support, user reviews, expert recommendations, integrations availability and geographic reach to help buyers better understand their products.
  • Popularity: Sorts listings by number of user reviews and reported installs, most to least.
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Actabl
4.7 (162 reviews)
Ht score logo 93 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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second finalist logo 2024 FINALIST
Hoteliers voted Actabl as the #2 Hotel Maintenance Software provider in the 2024 HotelTechAwards
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Powerful Asset Preservation Software for Hotels
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Lodgistics
4.8 (73 reviews)
Ht score logo 82 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Our cloud-based hotel management platform optimizes your procedures, reduces your costs, and improves your guests’ satisfaction.
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hotelkit
4.8 (361 reviews)
Ht score logo 100 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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winner logo badge 2024 WINNER
Hoteliers voted hotelkit as the #1 Hotel Maintenance Software provider in the 2024 HotelTechAwards
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Connect all your employees on one platform with helpful tools to automate and monitor your maintenance operations!
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Flexkeeping
4.8 (114 reviews)
Ht score logo 90 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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third logo finalist 2024 FINALIST
Hoteliers voted Flexkeeping as the #3 Hotel Maintenance Software provider in the 2024 HotelTechAwards
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Maintenance jobs done better and faster.
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hub OS
4.8 (194 reviews)
Ht score logo 58 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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A super complete, intuitive and integrated corrective and preventive maintenance solution specially designed for hotels.
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Quore
4.6 (66 reviews)
Ht score logo 25 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Smarter team, Faster fixes
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Optii Solutions
Auto-assign jobs and guest requests with lean service delivery that’s empowered by automation.
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Xenia
The Most Powerful Task Tracking Platform for Hotel Teams
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MS Shift
Asset Tracking, Inventory Checkin/out, Maintanance Schedules, Loss Prevention
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BENEFITS
What are the Benefits of Hotel Maintenance Software?

What it does:

  1. Serves as mission control for hotel maintenance: The maintenance management system centralizes all data and actions related to hotel maintenance in one digital hub. Staff members can submit and assign work orders, schedule preventative maintenance, manage inventory, and analyze maintenance-related data all within the system.

  2. Tracks maintenance activities: All maintenance work, inventory levels, serial numbers, and more are logged in a database to make reporting and analysis possible, giving you a better understanding of the state of your building.

  3. Facilitates preventative maintenance: Set up recurring work orders based on time or usage so you never forget preventative maintenance tasks, which helps you extend the life of equipment and appliances.

  4. Decreases operational costs: By streamlining manual tasks like submitting and organizing work orders, a CMMS can help your maintenance staff do their jobs more efficiently and in less time. In addition, the CMMS helps you avoid costly corrective maintenance, downtime, and safety issues.

  5. Improves the guest experience: No guest wants to walk into their room and find a broken air conditioning unit, so a CMMS helps maintenance teams stay ahead of potential guest experience issues by running a tight preventative maintenance schedule and ensuring work orders get actioned.

FEATURES
Most Important Features of Hotel Maintenance Software

Work order management: Say goodbye to paper work order slips; a CMMS digitizes the entire work order process, from submitting the initial work order to pushing it through to completion. A simple digital interface allows staff members to add photos and descriptions in just a few seconds. With a modern work order process, you can ensure accountability and accuracy.

Parts and inventory management: A digital record of your storeroom inventory helps you ensure you always have enough stock and reminds you to reorder when necessary.

Safety and compliance: Never worry about another inspection by letting the system keep digital copies of your documentation handy and by reminding you to perform routine safety checks.

Preventative maintenance: Automated preventative maintenance reminders will help you stay ahead of breakage and downtime. These reminders can be set on a cadence based on time or usage.

Mobile-friendliness: Your maintenance team members aren’t always behind a desk, so your CMMS must have a good mobile option, like an app or a mobile-friendly web interface.

Reporting: Gain a deeper understanding of your hotel’s work order volumes, staff performance, and maintenance costs with the system’s analytics module.

Integrations: Connect your maintenance software to your hotel’s property management system, building management system, or guest communication platform to enable a seamless flow of data between hotel departments. 

IMPLEMENTATION
What is the implementation process for hotel maintenance software?

Getting up and running with your hotel maintenance system doesn’t need to be stressful. After you’ve chosen a system and created your account, you’ll need to create digital “records” of your hotel areas (like each guestroom and public space) and all assets you have on-site (like water heaters and air conditioners). You can create records for all of your current parts and inventory, and you’ll want to create accounts for all of your maintenance staff members too.

Once all of your hotel data is in the system, you can begin using it to create work orders and set preventative maintenance schedules. Preventative maintenance can be on a simple weekly or monthly cadence, or you can set up triggers based on usage, which may be more accurate. Before fully rolling out your new CMMS, it’s also a good idea to conduct some training with staff members who will be using the system on a daily basis so they can use it efficiently. Your software vendor will have resources available for help with training, onboarding, and troubleshooting should you need it.

FAQs
Hoteliers Also Ask
Maintenance is a critical aspect of hotel operations, ensuring that all facilities and amenities function smoothly, enhancing guest satisfaction, and maintaining the value of the property. The four primary types of maintenance are corrective, preventive, risk-based, and condition-based. Each type plays a unique role in the comprehensive maintenance management of a hotel. Let's explore each in detail using relevant industry terms. 1. Corrective Maintenance Corrective Maintenance is performed after a fault or failure has occurred. It focuses on restoring an asset to its optimal operating condition. In the context of the hospitality industry, corrective maintenance is often reactive, addressing maintenance issues reported by guests or identified during regular checks. Work Order Management: When a guest reports a malfunctioning HVAC system, a maintenance request is generated. Maintenance management software helps streamline this process by automating work orders, assigning them to the appropriate maintenance teams, and tracking their completion. Maintenance Costs: While corrective maintenance can be necessary, relying solely on it can lead to higher maintenance costs and increased downtime of essential facilities, negatively impacting the guest experience. Real-Time Updates: Modern hotel maintenance software provides real-time updates on the status of maintenance tasks, ensuring that team members are aware of urgent issues that need immediate attention. 2. Preventive Maintenance Preventive Maintenance involves regular, scheduled maintenance tasks designed to prevent equipment failures before they occur. This proactive approach helps maintain the functionality of assets and reduce unexpected breakdowns. Preventive Maintenance Scheduling: By using hotel maintenance software, hoteliers can automate preventive maintenance scheduling, ensuring that all equipment is serviced regularly. Checklists and Templates: Maintenance management systems often come with pre-defined checklists and templates for common maintenance activities, such as HVAC system inspections or guest room audits. Guest Satisfaction: By minimizing unexpected maintenance issues, preventive maintenance enhances guest satisfaction and contributes to the overall excellence of hotel management. 3. Risk-Based Maintenance Risk-Based Maintenance prioritizes maintenance tasks based on the risk of equipment failure and its potential impact on hotel operations. This approach allows maintenance teams to focus resources on critical assets that could cause significant disruptions if they fail. Data-Driven Decisions: Maintenance management systems provide dashboards and analytics to help hoteliers make data-driven decisions about which assets require the most attention. Maintenance Management Software: Using advanced maintenance management software, hotels can integrate risk assessments into their maintenance workflows, ensuring that high-risk areas receive timely maintenance. Asset Management: Effective asset management is crucial in risk-based maintenance, helping to track the condition and performance of critical assets. 4. Condition-Based Maintenance Condition-Based Maintenance relies on real-time monitoring and assessment of equipment conditions to determine when maintenance should be performed. This approach uses technology to predict when maintenance is needed, reducing unnecessary maintenance activities. Real-Time Monitoring: With the integration of IoT sensors and mobile accessibility, maintenance teams can receive real-time updates on the condition of assets, such as HVAC systems and guest room amenities. Maintenance Management System: A comprehensive maintenance management system supports condition-based maintenance by providing tools for asset tracking, real-time notifications, and automated work order generation. Operational Efficiency: Condition-based maintenance enhances operational efficiency by ensuring maintenance is performed only when necessary, reducing downtime and maintenance costs. Enhancing Hotel Maintenance with Technology To effectively manage these types of maintenance, hotels often utilize Computerized Maintenance Management Systems (CMMS) or all-in-one hotel maintenance software solutions. These tools offer several key features that streamline maintenance operations: Workflows and Integrations: Seamless integration with hotel management systems (PMS) and property management systems (PMS) ensures that maintenance workflows are aligned with hotel operations. Mobile App and Accessibility: Mobile apps allow maintenance teams to access work orders, checklists, and real-time updates from anywhere, enhancing their ability to respond to maintenance requests promptly. User-Friendly Dashboards: Dashboards provide an overview of maintenance activities, asset conditions, and upcoming preventive maintenance schedules, facilitating better decision-making. Inventory Management: Efficient inventory management ensures that necessary parts and supplies are available when needed, reducing delays in maintenance work. By leveraging advanced maintenance management solutions, hoteliers can optimize maintenance processes, reduce downtime, and enhance the overall guest experience. Whether through corrective, preventive, risk-based, or condition-based maintenance, the goal is to achieve operational efficiency and excellence in hotel maintenance management.
Hotel maintenance can include upkeep and repair of HVAC systems, kitchen equipment, refrigeration, lighting, furniture, walls and painting, flooring and carpeting, electronics, plumbing, locks and access items, CCTV systems, and more.
A computerized maintenance management system, or CMMS, is a type of software that centralizes and digitizes all building maintenance activities. This system helps maintenance staff track and perform maintenance activities in a hotel, office building, hospital, or other facility.
Some of the top software for hotel maintenance management include Flexkeeping, ALICE, hotelkit, and hub OS.
Work order completion: One key benefit of a CMMS is work order management and accountability, so work order completion is an important metric to watch. You should see an increase in the percentage of work orders that are completed and a decrease in the time it takes to complete them. If not, then you should conduct additional training and confirm that the automations are configured properly. Maintenance costs: Your CMMS should also help you drive maintenance costs down, so it’s a good idea to watch this line closely on your P&L for at least the first few months after rolling the software. Maintenance costs do fluctuate seasonally, but, on average, your costs should decrease after implementing a maintenance management system.
A maintenance management system helps maintenance teams structure their work with functionality to submit and assign work orders, plan preventative maintenance, track inventory and usage, ensure compliance, and share reporting.

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