RoomOrders vs. Square Online:
Qual è Quello Giusto per Te?

The Decision

When choosing between RoomOrders by RoomOrders and Square Online by Square for your hotel’s mobile ordering and room service needs, it’s essential to understand their core differences and strengths. RoomOrders focuses exclusively on the hospitality sector, offering specialized features tailored for hotels and resorts, while Square Online is a general e-commerce platform with broader retail applications. Both facilitate contactless orders, but RoomOrders emphasizes hotel-specific integrations and regional presence, whereas Square Online highlights quick setup and online sales growth. Which solution aligns better with your hotel’s operational priorities?

RoomOrders has a significantly larger review base with recent feedback, making it the clearer choice for hotels seeking proven results. Square’s lack of recent reviews and zero overall ratings in this category suggest less confidence in its hotel-specific capabilities. So, should your hotel prioritize a highly-rated hospitality platform or a more general online commerce tool?

Is RoomOrders or Square Online Better for Hotels?

RoomOrders and Square Online both address online food and beverage ordering, but their target audiences differ. RoomOrders is a dedicated platform designed specifically for hotels and resorts, integrating with on-site facilities like kitchens, pools, and marinas, and supporting in-venue ordering, digital menus, NFC, and POS integration. It boasts 28 reviews, a 4.79/5 rating, and recent feedback that confirms its ongoing relevance and user satisfaction. Square Online, on the other hand, is a broad-based e-commerce platform with no hotel-specific features or recent hotel-related reviews, making it less reliable for hotel-specific needs.

The key divergence is their regional presence and focus. RoomOrders operates in multiple regions, including North America, Europe, Asia Pacific, South America, Middle East, and Africa, while Square Online’s presence is primarily in North America and Europe. For hotels that need a platform tailored to hospitality and regional support, RoomOrders is more aligned. Does your hotel require a specialized, regionally supported F&B platform, or is your priority broader online ordering without hotel-specific features?

RoomOrders vs Square Online: Which Should Your Hotel Choose?

If your hotel needs a reliable, hotel-specific digital ordering ecosystem, go with RoomOrders. It’s designed to streamline guest interactions, facilitate in-room dining, and connect with local vendors—crucial for resorts, boutique hotels, and properties without in-house kitchens. Its 4.79/5 rating from 28 recent reviews indicates consistent satisfaction and ongoing development.

If your hotel primarily seeks a quick-to-deploy online ordering solution with easy integration into existing POS systems and a focus on increasing your online sales, Square Online might seem appealing. However, due to the lack of recent hotel-focused reviews and zero ratings in this category, its suitability remains unproven for your specific needs. Given the available data, RoomOrders clearly offers more targeted value for hotels.

Is RoomOrders or Square Online Easier to Use?

RoomOrders scores a high 4.89/5 for ease of use, with 28 recent reviews praising its simple, intuitive interface and straightforward setup. Users highlight its user-friendly content management, quick onboarding, and minimal staff training requirements. Support is rated 4.86/5, with reviews consistently mentioning prompt, attentive customer service and effective onboarding.

Conversely, Square Online has no publicly available ratings or reviews in this hotel-specific category, making it difficult to assess user-friendliness or support quality. Its general e-commerce design may be familiar to retail users but may lack the hospitality-specific nuances your team needs.

Edge: RoomOrders.

Which Has Better Features: RoomOrders or Square Online?

RoomOrders boasts 13 unique features tailored for hotel F&B operations, including web-based applessness, QR codes, NFC, digital menus, in-venue ordering, credit card payments, POS integration, guest re-ordering, upselling, and cross-venue payment splitting. These features address in-hotel and external vendor management seamlessly.

Square Online offers only one exclusive feature—Loyalty Program Integrations—and shares nine common features like order management and menu display. It lacks the extensive hotel-centric capabilities of RoomOrders, such as NFC or multi-venue payment splitting.

Edge: RoomOrders.

Which Has Better Customer Support: RoomOrders or Square Online?

RoomOrders receives a 4.86/5 support rating based on recent reviews, with hoteliers praising their prompt, attentive service and quick resolution of issues. Feedback states, “Customer service at RoomOrders is first class, always quick to respond and attentive to all needs,” reaffirming its commitment.

In contrast, Square Online has no recent hotel-specific reviews or support ratings published, making it impossible to gauge support quality for hotel clients. Given the critical importance of support in live hotel environments, RoomOrders’ proven high support rating provides a clear advantage.

Edge: RoomOrders.

Which Has More Integrations: RoomOrders or Square Online?

RoomOrders integrates with Stripe as its verified partner, offering a streamlined payment solution. Square Online, on the other hand, has three verified integrations including Actabl, Square, and Yanolja Cloud Solution, providing greater flexibility for diverse operational needs.

Despite having fewer verified partners, RoomOrders’ integrations are highly relevant to hotel F&B operations, while Square’s broader set caters more to retail or restaurant chains. The choice depends on whether your hotel values specialized integrations or a wider array of vendors.

Edge: Square Online.

Which Do Hoteliers Rate Higher: RoomOrders or Square Online?

RoomOrders enjoys a 4.79/5 overall rating from 28 recent reviews, with property types like resorts and boutique hotels giving particularly high marks—resorts rated it 5/5. Hoteliers appreciate its ease of use, reliability, and guest-friendly features.

Square Online has no hotel-specific ratings or reviews, so hotelier evaluations are unavailable. Its lack of recent hotel feedback makes it impossible to determine hotel satisfaction.

Edge: RoomOrders.

How Much Do RoomOrders and Square Online Cost?

RoomOrders does not publicly disclose pricing details, but it offers a premium, subscription-based model sans freemium or free trials. Square Online’s pricing is also not specified, though it is typically part of Square’s broader suite, which involves transaction fees and optional paid add-ons.

Given the absence of concrete pricing data, your team should contact both vendors for customized quotes aligned with your hotel’s size and needs.

What Type of Hotel Should Use RoomOrders?

• Hotels that prioritize contactless, in-venue, and in-room ordering, especially at resorts, boutique hotels, or properties without in-house kitchens.
• Teams seeking a platform with extensive hotel-specific features like NFC, QR codes, and multi-venue payments.
• Hotels that value regional support across North America, Europe, Asia Pacific, South America, Middle East, and Africa.
• Properties aiming to boost revenue through upselling, real-time menu updates, and guest data management.

Not ideal if your hotel:

• Prefers a general e-commerce platform without specific hotel integrations.
• Requires a free or low-cost solution with minimal setup.
• Operates in regions outside of RoomOrders’ supported areas.

What Type of Hotel Should Use Square Online?

• Hotels that want a fast, straightforward online ordering setup without deep hotel-specific features.
• Teams looking to increase online sales quickly via features like item upselling and multiple order fulfillment options.
• Hotels already using Square POS or seeking a unified system for retail and food services.
• Properties in markets where Square has a strong regional presence and support.

Not ideal if your hotel:

• Needs specialized hospitality tools like NFC, digital menus, or vendor management.
• Seeks a dedicated hotel F&B platform with regional support in Africa, Middle East, or Asia Pacific.
• Desires a platform with recent hotel-specific reviews and proven hotel satisfaction.

The Bottom Line for Hotels

RoomOrders and Square Online both aim to facilitate contactless, streamlined order management. RoomOrders offers a hotel-specific, feature-rich platform with high user satisfaction, regional support, and a proven track record. Square Online provides a rapid setup, broader integrations, and a successful online sales increase, but lacks recent hotel reviews and dedicated features.

If your hotel requires a tailored F&B solution with proven recent reviews, go with RoomOrders. It delivers the depth of hospitality features, high support ratings, and regional presence to ensure your team can confidently implement and operate the platform.

Choose Square Online if your focus is on expanding online sales through a quick, easy-to-integrate solution, especially if you’re already embedded within the Square ecosystem. Be aware, however, that hotel-specific features and recent reviews are absent, which could impact your operational success.

In conclusion, for hotels prioritizing reliability, hotel-centric features, and recent positive feedback, RoomOrders remains the superior choice. Its high satisfaction ratings and extensive feature set make it the clear leader in this comparison.