Review of HelloShift

10
The guest messaging has improved our online reputation tremendously.
General Manager from 75-99 quarto Bed & Breakfast & Inns in San Antonio (United States)
Verificado
7 anos atrás
O que você mais gosta?
We are able to stay in constant communication with our guest. We are able to get ahead of problem and correct them before the guest checks out rather than read about them after the fact. We are able to communicate with more people that might not say something out loud but would on a text message.
O que você não gosta ou acha que poderia ser melhorado?
The PM and Deep cleaning side of the program isn't user friendly for people that aren't good with computers.
5.0
Excelente
Fácil de usar
4.5/5
Suporte ao cliente
5.0/5
ROI
5.0/5
Implementação
5.0/5
Michelle T. from HelloShift replied
Thanks for your review! We love how you are using guest messaging to be proactive. It's really interesting how folks who might not pick up the phone or show up to the front desk to report an issue will express a concern via texting. And your improved online reputation shows how powerful the insights and conversations from messaging can be! Please connect with us via chat - we can share some best practices for DM that might help. See you on HelloShift :)

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