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Review of Service Metrics Group

10
Recently Switched to Service Metrics from Revinate and happy with the decision.
General Manager Luxury Hotels in Wichita (United States)
Verificado
8 anos atrás
Produtos Revisados
Software de pesquisa de convidados
O que você mais gosta?
We switched to Service Metrics about a year ago for all of our hotels and their technology and service both are impeccable. Our operators appreciate how all of their metrics are tied together and hosted seamlessly. We've seen guest feedback go up, inspection scores inrease, and overall staff engagement improve as well.
O que você não gosta ou acha que poderia ser melhorado?
Only been with them for a year, so no complaints as of yet. We've had questions when we couldn't figure something out on our own, but they always answer it or address it. Ideally I'd like all of the information they give us to be on one mobile app.
5.0
Excelente
Fácil de usar
5.0/5
Suporte ao cliente
5.0/5
ROI
5.0/5
Implementação
5.0/5

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