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Review of alliants

8
Great platform that integrates multiple systems, and is very user friendly.
FOH Manager from 100 to 199 quarto Branded Hotels in (United Kingdom)
Verificado
5 anos atrás
Produtos Revisados
Software de mensagens para convidados
Software de concierge
O que você mais gosta?
- Able to engage with guests easily and keeps everything clear and concise - guests really appreciate the almost immediate response time - Great support from the Alliants team whenever required - Lots of future opportunity to further enhance the guest experience with things like Mobile Key, and chat options including WeChat
O que você não gosta ou acha que poderia ser melhorado?
Concierge piece specifically could include more detail and options for edit, plus it would be great to be able to create and setup users fully, directly on-site!
4.0
Muito bom
Fácil de usar
4.0/5
Suporte ao cliente
5.0/5
ROI
3.5/5
Implementação
4.0/5
Vickie M. from alliants replied
Hello Stephanie, Thank so much for taking the time to leave us a review. I know with your hotel preparing to reopen soon, you are incredibly busy! I am so glad to hear the messaging platform has been a hit with your guests. It must have been especially challenging with opening, closing, and opening again so to be able to quickly communicate with your guests over the channel of their choice must have been key. As to the concierge piece, we have definitely been listening. Lots of great things coming in the next two quarters. And we definitely want you to be able to manage changes to your users onsite. We first wanted to redesign the different levels of administrators before providing individual hotels with access, especially with Single SignOn in the mix. But we will offer you a workaround which will enable you to manage your users. I will reach out to you. :) Thank you once again for your kind words. It's such a pleasure to work with you and your team at the beautiful new Nobu Portman Square! Many thanks, Vickie

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