How Holiday Inn Paris — Gare de Lyon Bastille Unlocked an Extra €2K in Monthly Revenue

OPERATIONS

Holiday Inn Paris — Gare de Lyon Bastille, a 128-room hotel that runs at 90% occupancy year-round, brings in around €2,000 a month from Canary's Dynamic Upsells, while Payment Links and AI Guest Messaging have won back significant time for staff and made transactions faster and more secure.

Why it matters: Located next to one of Paris's busiest train stations, the hotel focuses on operational efficiency and guest satisfaction, prioritizing technology investments that keep pace with modern travelers' expectations.

To help manage a bustling business, the team sought a tech upgrade that would reclaim staff time, streamline guest communication and tap into its full revenue potential. A year after implementing Canary's Guest Management System, General Manager Guillaume Derien shared the results.

Top 3 Core Objectives: Holiday Inn Paris — Gare de Lyon Bastille wanted to stop leaving revenue on the table, eliminate slow and risky manual payment processing, and reduce the time staff spent on routine guest communication.

Capture upsell revenue: Stop giving away early check-ins for free and replace inconsistent on-arrival upgrade offers with a consistent upsell process.
Secure prepaid payments: Eliminate long phone calls and manual credit card entry for prepaid reservations, a slow, error-prone process that raised compliance concerns.
Streamline guest messaging: Give guests an easy way to get information and ask questions at any time while reducing call volume and front desk paperwork.

Innovators Mentioned

Holiday Inn Paris — Gare de Lyon Bastille

Canary Technologies

Guillaume Derien

General Manager

Holiday Inn Paris — Gare de Lyon Bastille

"We make around €2,000 euros a month from upsells. The solution absolutely pays for itself."

Guillaume Derien

General Manager

👍 General Manager Guillaume Derien said that Canary's Dynamic Upsells bring in around €2,000 a month, so the solution pays for itself.:

"We make around €2,000 euros a month from upsells. The solution absolutely pays for itself."

⚖️ The selection process: During their research process, Guillaume Derien evaluated Canary Technologies's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Canary Technologies was the best fit solution:

General Manager Guillaume Derien said, about their decision: "My staff are happy. They’ve won back so much time. We don’t risk errors from manual entry anymore, and our guests know their data is safe and secure."

📈 The results: With Canary, the hotel generates around €2,000 a month in upsell revenue, processes payments securely without manual entry, and has given its team significant time back across nearly every daily task.

Around €2,000 a month in upsell revenue from Dynamic Upsells — the solution pays for itself.
Payment Links let guests pay via card, Apple/Google Wallet or bank transfer, with payment data flowing directly to the PMS — no phone calls or manual entry.
AI Guest Messaging, including WhatsApp, answers routine questions automatically, reduces call volume and creates service tickets automatically from the Canary platform.